About Brookstone
Brookstone is known for its large inventory of products. Among its most popular items are massagers, cooking tools, home goods and high-tech devices. Brookstone can be a good source of gifts and unusual items for adults, children and pets.
Pros
- Affordable pricing
- Unusual gifts
- Wide variety of products
Cons
- Few physical locations
- No free shipping
Bottom Line
Brookstone is an online retailer with an extensive selection of products. It carries house-branded goods and items from third-party companies. You can find Brookstone products online and at some airports.
What is Brookstone?
Brookstone is a chain of retail stores known for massage gadgets, novelty games and other interesting finds. Its catalog includes products ranging from iPads to facial spa devices. Shoppers can find Brookstone products in person in airports around the country.
The store promotes product discovery. For example, in the entertainment section, you might discover to-scale solar system models, bioluminescent toys, puzzles and microscopes. Meanwhile, someone browsing the home goods category will find chef’s knives, Dutch ovens, bedding and air filters.
Brookstone costs
Brookstone’s pricing varies based on the item. As of publishing, products can range anywhere from $5 to $9,000, and the most expensive items are massage chairs and other large furniture. There are plenty of gifts and gadgets available for less than $100. Free shipping isn’t available online, so you may pay high shipping costs for larger items. Check Brookstone’s website for current sales and deals.
Brookstone FAQ
What does Brookstone sell?
How many Brookstone stores are there?
Who bought Brookstone?
What is Brookstone’s return policy?
Is Brookstone still in business?
Is Brookstone a good brand?
Is Brookstone legit?
Brookstone is a legitimate online retailer that offers a very broad catalog of products that range from entertaining gadgets to functional home goods. Free shipping isn’t available, but the company does run sales on select product lines and clearance items.
Brookstone Reviews
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We purchased ear buds at the airport, twice the going price, but we wanted those. After a few weeks the charger stopped working. The only way for an exchange would be to back to the airport Brookstone store. No one would actually do that. So we lost the money. The Brookstone company does not stand behind its products.
I ordered 2 pillows from a Brookstone and after 19 days I was told by FedEx that Brookstone made a label, but it never left their facility. I then cancelled the order and asked for a refund. Two days later FedEx notified me that Brookstone shipped the cancelled order. Now Brookstone has refused to pay the return shipping costs. The pillows were a gift, so they are no longer needed. However, due to Brookstone’s horrible customer service and their poor shipping capabilities, I am afraid to return the pillows for fear that my credit card will never be credited. I have purchased several items from Brookstone when they had a physical store in my area, but I will never deal with them online again. Apparently, they do not value their customers when they aren’t seeking them face to face.
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Do not purchase anything from this site unless you live in CA. They only have one CA return address. If you want to return an item, they do not provide any shipping label unless the product has defected, and I've tried to return a leg massager we do not like from East Coast, the shipping fee was $68 to return (USPS) to their return address. I would give 0 stars if I could. Do not waste your time and go shop somewhere else.
Brookstone Company Information
- Company Name:
- Brookstone
- Website:
- www.brookstone.com
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