PrivacyGuard

Started receiving emails from PrivacyGuard on September 3, 2019 saying there were changes to my credit report. I never signed up for this service. I called customer service and was informed that I had signed up for the service on August 27, 2019 and there was a debit of $19.99 on a card I rarely use. I was on vacation at that time and was not concerned about my credit report on my vacation. I was told it was too late to receive a refund but I told them it was ridiculous to pay $20 for something I didn't ask for. Was told as a courtesy they would refund the $19.99 and cancel my account. Something fishy is going on.

I had had this product for a few week, and each scan shows same number of or fixes needed. I do the fix button and it says it cleaned. However next day shows the same number of fixes needed. Yesterday I ran the program, same number errors. I shut my system off after I ran the fix program, and when I ran it today it actually showed more errors needing fixed. What a rip off.

This company changed their monitoring service and now they are saying my credit score with Transunion is 172 points lower than it was. Also an error keeps popping up when I try to access my monthly report. Called them and was transferred twice and finally got a rude lady that said the service has been in effect since April and why wasn't I aware of it. I accessed my scores and report last month and every month consistently for years. She basically called me a liar. I ask her to cancel my membership and she proceeded to read a statement praising their services and then at the end very quickly and quietly said she was continuing my service. I said NO and twice more she proceeded to read the long statement again. Finally I told her I found the cancellation button online and cancelled myself and hung up. This company is a JOKE, inaccurate and rude. I'll find another company. BEWARE!!!!

I have had PrivacyGuard for years and have been happy with the services and notices I have received when there were changes made to my credit. I received a letter in the mail stating there was an issue and my account would be canceled if it was not corrected. I called the company and they stated my social security number was wrong on the account. I asked them how that could happen since I've had the credit monitoring for years and it's never been an issue. They could not give me a reason. To correct this issues they have to cancel my account and start a new one, meaning I would have to give up my lower rate and sign up for the new higher rate! What a joke. I advised "Chris" on the phone that this ploy to raise my rates was sneaky and wrong. DO NOT SIGN UP FOR THIS COMPANY.

Get your 3 reports for $1 and a 14 day trial period. The only thing free was to be able to look at their website. Everything that was offered was offered on free apps on Google. You had to actually sign up to see your credit scores. I can access everything that they showed me on Credit Sesame for free among other apps. It was just very misleading to me. Which was unfortunate. It'd be nice if someone actually did what they said but this bait-and-switch is the way business goes nowadays which is sad. But I suppose if you get a dollar from every person who thinks this may help you could rack up quite a bit of money with minimal effort. This should be against the law... Thanks for nothing. Mislead.

I have been very happy with PrivacyGuard, I give the product 5 STARS and had been a member for more than 5 years. When trying to log in today I learned that my membership had been canceled, without my knowledge. My credit card on file is still active and in good standing. When contacting customer service I was told that I had been sent a letter regarding the account, which I have not received. I have read similar stories on this site. customer service did say they could reinstate me, but at a higher rate. I mentioned that I may have to look at other services and was only told that if I do want to reinstate my membership I can call back. There was no attempt made to try and keep me as a customer and retain my business. I am disappointed in the customer care, or lack of, and will look for other services.

I discussed about the price and the guy state it was gonna lowered then turn around and cancel my membership. I was thinking I had my membership and one day I went to sign in it told me to contact customer service, and they won’t give me the service unless I pay the 19.99. But I was told different.

The communication between both representatives when handling documents could be better. The assistant did not know what items I sent which made me frustrated. I did not receive any emails or notifications about my letters until I started complaining about it. Overall I really need to see more progress or work to really rate.

Am not pleased that in using the site for close to three or four months it has not ever displayed what the credit scores were. I'm not sure why I use it for just monitoring when other sites do it for free.

I called in to have my account re-activated & told the lady NOT to use my debit card that was in file. I gave her my other debit card number. She did not enter in my info because the 20$ fee drafted from the one I asked her NOT to use!!! Very upset. >:(