PrivacyGuard Reviews

PrivacyGuard is a scam operation that worked with Chase Bank. They deducted $12.99/month from our account from June 2009 through June 2015, under the guise "TLG*PRIVGRD" + 27 characters. We were unaware, thinking the monthly charge was some paper pushing fee by the bank. We confronted Chase with the uselessness of PrivacyGuard's so-called "credit report and credit monitoring benefits" (free elsewhere), and how we had no record of signing up for it. Once their rep heard the name PrivacyGuard, they immediately arranged for a full refund -- $948.27 -- no questions asked.

We just started using this company, and you can never get ahold of anyone. After reading all the horrible reviews, I don't know people just don't hire a lawyer and sue the crap out of them. Maybe then they'll change the way they do business.

Started receiving emails from PrivacyGuard on September 3, 2019 saying there were changes to my credit report. I never signed up for this service. I called customer service and was informed that I had signed up for the service on August 27, 2019 and there was a debit of $19.99 on a card I rarely use. I was on vacation at that time and was not concerned about my credit report on my vacation. I was told it was too late to receive a refund but I told them it was ridiculous to pay $20 for something I didn't ask for. Was told as a courtesy they would refund the $19.99 and cancel my account. Something fishy is going on.

I had had this product for a few week, and each scan shows same number of or fixes needed. I do the fix button and it says it cleaned. However next day shows the same number of fixes needed. Yesterday I ran the program, same number errors. I shut my system off after I ran the fix program, and when I ran it today it actually showed more errors needing fixed. What a rip off.

This company changed their monitoring service and now they are saying my credit score with Transunion is 172 points lower than it was. Also an error keeps popping up when I try to access my monthly report. Called them and was transferred twice and finally got a rude lady that said the service has been in effect since April and why wasn't I aware of it. I accessed my scores and report last month and every month consistently for years. She basically called me a liar. I ask her to cancel my membership and she proceeded to read a statement praising their services and then at the end very quickly and quietly said she was continuing my service. I said NO and twice more she proceeded to read the long statement again. Finally I told her I found the cancellation button online and cancelled myself and hung up. This company is a JOKE, inaccurate and rude. I'll find another company. BEWARE!!!!

I have had PrivacyGuard for years and have been happy with the services and notices I have received when there were changes made to my credit. I received a letter in the mail stating there was an issue and my account would be canceled if it was not corrected. I called the company and they stated my social security number was wrong on the account. I asked them how that could happen since I've had the credit monitoring for years and it's never been an issue. They could not give me a reason. To correct this issues they have to cancel my account and start a new one, meaning I would have to give up my lower rate and sign up for the new higher rate! What a joke. I advised "Chris" on the phone that this ploy to raise my rates was sneaky and wrong. DO NOT SIGN UP FOR THIS COMPANY.

Get your 3 reports for $1 and a 14 day trial period. The only thing free was to be able to look at their website. Everything that was offered was offered on free apps on Google. You had to actually sign up to see your credit scores. I can access everything that they showed me on Credit Sesame for free among other apps. It was just very misleading to me. Which was unfortunate. It'd be nice if someone actually did what they said but this bait-and-switch is the way business goes nowadays which is sad. But I suppose if you get a dollar from every person who thinks this may help you could rack up quite a bit of money with minimal effort. This should be against the law... Thanks for nothing. Mislead.

I have been very happy with PrivacyGuard, I give the product 5 STARS and had been a member for more than 5 years. When trying to log in today I learned that my membership had been canceled, without my knowledge. My credit card on file is still active and in good standing. When contacting customer service I was told that I had been sent a letter regarding the account, which I have not received. I have read similar stories on this site. customer service did say they could reinstate me, but at a higher rate. I mentioned that I may have to look at other services and was only told that if I do want to reinstate my membership I can call back. There was no attempt made to try and keep me as a customer and retain my business. I am disappointed in the customer care, or lack of, and will look for other services.

I discussed about the price and the guy state it was gonna lowered then turn around and cancel my membership. I was thinking I had my membership and one day I went to sign in it told me to contact customer service, and they won’t give me the service unless I pay the 19.99. But I was told different.

The communication between both representatives when handling documents could be better. The assistant did not know what items I sent which made me frustrated. I did not receive any emails or notifications about my letters until I started complaining about it. Overall I really need to see more progress or work to really rate.

Am not pleased that in using the site for close to three or four months it has not ever displayed what the credit scores were. I'm not sure why I use it for just monitoring when other sites do it for free.

I called in to have my account re-activated & told the lady NOT to use my debit card that was in file. I gave her my other debit card number. She did not enter in my info because the 20$ fee drafted from the one I asked her NOT to use!!! Very upset. >:(

Great customer service and inform you on what’s going on. Thank you for helping me on my credit account and I will send customers your way. I do appreciate your email you send on a daily basis and keeping my information self.

I had, and are still having a horrible experience with privacy guard. I have a visa debit PNC bank card that your site will not accept. I've invested money into repairing my credit & I need this site to continue.

For customers whom sign up for this, and not able to get into their account. I have a problem with that. Neither me or my husband cannot get into the account, so we paying for something we can access.

I’m satisfied I like the info that you provide. Keep me up to date on my scores and any and all activity. I have some derogatory info that has been paid in full. I’d like for you to clear up my account immediately.

It's a horrible service. Not many to chose from out there so I have to grin & bare it but my goodness. The people you have working for you are very unknowledgeable and just pass you off like hot cakes. Nothing seems it can be resolved in a short time either.

PrivacyGuard charges me $25 a month which I have no problem with, my issue is simply that I cannot access basically anything except my scores which are vantage scores and are almost worthless, I cannot access my credit reports because it always says there’s an error I cannot access any of the tools etc. I have contacted them on three occasions about this. They always tell me it’s fixed and nothing is fixed. Why I have not canceled my subscription is beyond me. I probably should do that today.

I had PrivacyGuard and realized that I was getting the same information updated more frequently through a very popular FREE service, matter of fact the “FREE SERVICE” actually alerted me to changes on my credit file that my PrivacyGuard alerts still have not picked up!! I cancelled my service. 2 months later the credit restoration company that I am using requested I re-enroll for their ease of use. Once again I have accounts that have been opened/closed that show on “FREE SERVICE” that still do not show or have given me an “alert” on PrivacyGuard. Simply put: OVERPRICED service that underdelivers, also NO MOBILE APP, cumbersome website, will cancel the day I am done my credit restoration and continue to use the FREE, more current services available.

I have been using Privacy Guard for a few months now and I don’t see any results. I need to see some solid results or I’m going to have to cancel my subscription. I have seen other ads about companies that do the same as Privacy Guard for about the same amount of money and much better reviews.

The site is very well laid out and user friendly. I can see all of my information clearly. I do not have any issues with viewing my accounts. I also get an updated report or a clear view of my report every single month which is great.

You Guys are awesome. Wish I could get the $9.99 a month though. But really you guys are awesome and I appreciate the service that you guys are providing for me and others like me who never knew anything about keeping their credit in tact and paying bills on time.

I have enjoyed the services offered by PrivacyGuard. I check my account weekly for any changes that may occur. PrivacyGuard in my opinion is very beneficial for me. PrivacyGuard notifies me of any alerts that appears on my account.

This program has been very helpful to me and keeping up with my credit score and if any new application has been applied I Emmanuel will be notified to be honest I'm happy that I signed up cause they protect my information.

So far, so good! No complaints. It's very helpful to keep up with credit score. I feel this service is very helpful to me and my family! I may be upgrading my monthly subscription at end of month. My credit repair guy recommended this service.

Very good website. Makes it easy to monitor your credit report. I would happily recommend this site to a friend. Since using PrivacyGuard i am able to view items on my credit report and successfully challenge some that are inaccurate. I am on my way to having good credit ratings. Thanks to PrivacyGuard.

PrivacyGuard has been a good choice for me. Only 9.95$ to keep track of my credit scores. Of recommend PrivacyGuard to anyone. Unlike Credit Karma, although it's free. You can only see 2 of your scores. PrivacyGuard keeps you up to date with all three creditors.

Been a member for several years and I am about to cancel because of several incidents (Note my alerts are properly set up on my account). Specifically, I was switching phone service to T-Mobile, they ran my credit, immediately received alerts from Credit Karma and Capital One (free service) nothing from Privacy Guard. My identity was stolen (someone successfully ordered a duplicate driver license in my name with a different address and opened credit). The Culprit added a new address and added a new social security number on my credit file and incredibly, still no alerts from Privacy Guard. Privacy Guard is a completely useless service.

I've used PrivacyGuard for many years now. They are a decent credit monitoring service, not a scam. They will alert you when your credit is run, or when there are any changes to your credit, such as new accounts, etc. You can run your full credit report monthly. If there is fraud they will help you deal with it too. I recently was a victim of credit fraud and thanks to PG I was alerted to it right away and was able to address it immediately. They helped me put credit alerts to all 3 bureaus, and even called the company where my fraudulent account was opened, because they weren't being very cooperative with me. I still had to do the work but they helped and were supportive. You could do all this yourself but they made it easier, and the alerts are invaluable rather than finding out months later or when you get sent to collections over accounts you didn't even know about. I would recommend them.

For a while now whenever I would check my score detail it would say sorry for the inconvenience and to try again later, sometimes it would work other times not. For a few weeks now it's been saying the same thing I couldn't do anything it would say sorry for the inconvenience to where I finally wrote to them and they wrote me back on 12/12/2017 stating someone would call me, it's now 12/23/21017 and I have not received a call, I have been a member for over a year and expect better service, I would have to go on Credit Karma to see my credit report detail whenever PrivacyGuard a service I was PAYING for wouldn't work. I decided to cancel my service online since next week is the time I usually get charged and I'm not paying for service that is not being fully provided to me.

I would not recommend this company as a secure, highly technical place to do business with. Here's what happened: My bank replaced my credit card for security reasons. I went to PG's website to provide the new credit card and found out that my account was canceled. On 11/16, I spoke with a person and they took my new credit card. They told me I would have my account back in 24-48 hours. I also told them that my husband had an account with the same credit card. They said he would have to give them a new credit card as well. They never told me that there can only be one credit card per membership.

I have had a great experience in the short time I have been a member of PrivacyGuard. I have only been with this company a few weeks. I am able to properly monitor the changes or the activity of my credit scores.

Like the idea of bettering my credit. Just a slow process and no results yet makes me nervous for all the money we have paid but still thinking positive and hoping for great news soon so we can have confidence and get on the right track.

I have been a member of privacyguard for the past 10 years. I received a letter that my membership was being cancelled and to call for questions. I called the number and spoke to a privacyguard rep who stated my financial institution and PG were no longer doing business. Huh?? I offered to use another credit card (financial institution) and they told me my membership was already cancelled and they couldnt help me. I am so confused at this point. Payed on time for 10 years straight, good customer, and they dont care one bit. By the way the financial institution that they are referring to is Citibank or Citicard. I would strongly advise not doing business with PG when they cancel your membership due to a decision made with your credit card company, and does not give you any options to continue membership. VERY DISAPPOINTED.

Just wrote a nasty review and now I'm taking it back. I spoke to Customer Service. They were very nice - too nice. They helped me and refunded me the charges. I felt guilty almost leaving, now I may go back... LOL