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Overall Satisfaction Rating
2.07/5
  • 5 stars
    8
  • 4 stars
    5
  • 3 stars
    5
  • 2 stars
    3
  • 1 stars
    35
Based on 56 ratings
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PrivacyGuard

ConsumerAffairs Accredited Brand

Your credit report can change throughout the year. PrivacyGuard helps keep you informed by providing you with your credit report(s) and score(s) every 30 days. You also have access to a team of credit experts who can help you understand everything in your credit report(s) and what it all means.

PrivacyGuard monitors your credit report(s) for certain important changes every day. If someone reviews your credit file(s) or opens a new account in your name, you'll know about it and be given the assistance needed to help maintain your security.

Should your identity become compromised, PrivacyGuard's Award-Winning Caseworkers will work with you each step of the way in restoring your good name.

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PrivacyGuard Reviews

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Rated with 3 stars
Verified Reviewer
Original review: Sept. 16, 2019

Started receiving emails from PrivacyGuard on September 3, 2019 saying there were changes to my credit report. I never signed up for this service. I called customer service and was informed that I had signed up for the service on August 27, 2019 and there was a debit of $19.99 on a card I rarely use. I was on vacation at that time and was not concerned about my credit report on my vacation. I was told it was too late to receive a refund but I told them it was ridiculous to pay $20 for something I didn't ask for. Was told as a courtesy they would refund the $19.99 and cancel my account. Something fishy is going on.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 10, 2019

I had had this product for a few week, and each scan shows same number of or fixes needed. I do the fix button and it says it cleaned. However next day shows the same number of fixes needed. Yesterday I ran the program, same number errors. I shut my system off after I ran the fix program, and when I ran it today it actually showed more errors needing fixed. What a rip off.

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Rated with 1 star
Verified Reviewer
Original review: Aug. 1, 2019

This company changed their monitoring service and now they are saying my credit score with Transunion is 172 points lower than it was. Also an error keeps popping up when I try to access my monthly report. Called them and was transferred twice and finally got a rude lady that said the service has been in effect since April and why wasn't I aware of it. I accessed my scores and report last month and every month consistently for years. She basically called me a liar. I ask her to cancel my membership and she proceeded to read a statement praising their services and then at the end very quickly and quietly said she was continuing my service. I said NO and twice more she proceeded to read the long statement again. Finally I told her I found the cancellation button online and cancelled myself and hung up. This company is a JOKE, inaccurate and rude. I'll find another company. BEWARE!!!!

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Rated with 1 star
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Verified Reviewer
Original review: June 10, 2019

I have had PrivacyGuard for years and have been happy with the services and notices I have received when there were changes made to my credit. I received a letter in the mail stating there was an issue and my account would be canceled if it was not corrected. I called the company and they stated my social security number was wrong on the account. I asked them how that could happen since I've had the credit monitoring for years and it's never been an issue. They could not give me a reason. To correct this issues they have to cancel my account and start a new one, meaning I would have to give up my lower rate and sign up for the new higher rate! What a joke. I advised "Chris" on the phone that this ploy to raise my rates was sneaky and wrong. DO NOT SIGN UP FOR THIS COMPANY.

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Rated with 1 star
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Verified Reviewer
Original review: Feb. 19, 2019

Get your 3 reports for $1 and a 14 day trial period. The only thing free was to be able to look at their website. Everything that was offered was offered on free apps on Google. You had to actually sign up to see your credit scores. I can access everything that they showed me on Credit Sesame for free among other apps. It was just very misleading to me. Which was unfortunate. It'd be nice if someone actually did what they said but this bait-and-switch is the way business goes nowadays which is sad. But I suppose if you get a dollar from every person who thinks this may help you could rack up quite a bit of money with minimal effort. This should be against the law... Thanks for nothing. Mislead.

11 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Jan. 15, 2019

I have been very happy with PrivacyGuard, I give the product 5 STARS and had been a member for more than 5 years. When trying to log in today I learned that my membership had been canceled, without my knowledge. My credit card on file is still active and in good standing. When contacting customer service I was told that I had been sent a letter regarding the account, which I have not received. I have read similar stories on this site. customer service did say they could reinstate me, but at a higher rate. I mentioned that I may have to look at other services and was only told that if I do want to reinstate my membership I can call back. There was no attempt made to try and keep me as a customer and retain my business. I am disappointed in the customer care, or lack of, and will look for other services.

9 people found this review helpful
Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Aug. 1, 2018

I discussed about the price and the guy state it was gonna lowered then turn around and cancel my membership. I was thinking I had my membership and one day I went to sign in it told me to contact customer service, and they won’t give me the service unless I pay the 19.99. But I was told different.

PrivacyGuard response

Good Afternoon Monacelle,

Thank you for your membership in PrivacyGuard®. I do apologize for your inconvenience. Please call our customer support team 1-800-374-8273 and they will be able to assist you.

Sincerely,

Your PrivacyGuard Customer Service Team

4 people found this review helpful
Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: July 31, 2018

The communication between both representatives when handling documents could be better. The assistant did not know what items I sent which made me frustrated. I did not receive any emails or notifications about my letters until I started complaining about it. Overall I really need to see more progress or work to really rate.

2 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: July 31, 2018

Am not pleased that in using the site for close to three or four months it has not ever displayed what the credit scores were. I'm not sure why I use it for just monitoring when other sites do it for free.

4 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: July 31, 2018

I called in to have my account re-activated & told the lady NOT to use my debit card that was in file. I gave her my other debit card number. She did not enter in my info because the 20$ fee drafted from the one I asked her NOT to use!!! Very upset. >:(

9 people found this review helpful
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PrivacyGuard expert review by Barbara Friedberg

Privacy Guard is a comprehensive credit reporting, monitoring and identity theft protection service that offers resources to help consumers maintain good credit and repair their credit history.

  • Free trial: Privacy Guard offers a free 14-day trial period that lets consumers check scores and reports for only $1.

  • Three credit bureau: The service provides access and daily monitoring to all three credit reports, Experian, Equifax and TransUnion.

  • Credit score tracking: PrivacyGuard’s Score Tracker plots the member’s Experian Credit Scorex PLUS credit score, which shows how recent credit activity impacts the consumer’s credit profile.

  • Credit score simulator and financial calculator suite: These tools show how a change in payment habits could impact the customer’s overall credit picture and offer ways to reduce debt.

  • Identity theft restoration: Privacy Guard helps identity theft victims restore their identity.

  • Alerts: Part of their service is to notify customers when suspicious activity appears on their accounts.

  • Poor credit: The company works with a variety of customers, even those with negative marks on their credit report.

  • Educational resources: PrivacyGuard offers education on a variety of identity protection, identity theft and credit topics.

  • Best for: Victims of identity theft, consumers with poor credit and consumers who have an upcoming major financial event.

Profile picture of Barbara Friedberg
Barbara Friedberg Personal Finance Contributing Editor

Barbara Friedberg, MBA, MS is a former investment portfolio manager with decades of financial experience. Friedberg taught Finance and Investments at several universities. Her work has been featured in U.S. News & World Report, Investopedia, Yahoo!Finance and many more publications.

PrivacyGuard Company Information

Social media:
Company Name:
PrivacyGuard
Year Founded:
1991
Address:
6 High Ridge Park
City:
Stamford
State/Province:
CT
Postal Code:
06905
Country:
United States
Phone:
(800) 374-8273
Website:
www.privacyguard.com
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