PrivacyGuard Reviews

I have been a customer with Privacy Guard since 2000 (14 years!). Last month I received an email, as I do every year, stating that my service was up for renewal and the yearly fee would be charged to my credit card on file. Today I tried to log in, but could not. The representative and later the supervisor I spoke to both said, repeatedly, that my service had been cancelled and that I should do an internet search for companies that offer identity protection services. I was told I was cancelled because they no longer provided the plan I was on. No notice of cancellation, no apologies, no offer to sign me up for another plan, nothing but cold and rude. Very disappointing.

My brother recently suffered a stroke and I took over managing his affairs. Privacy Guard and ID Secure were both charging him $12.99 and $13.99 monthly to monitor his credit. It's the same company! I informed them they were charging for duplicate services and cancelled both services. They both requested a Power of Attorney which I had and furnished on June 27th 2014. Both companies had the same fax number to send the POA. On June 29th I opened two accounts for my brother in the area I am moving him to. I have received no notice from Privacy Guard or ID Secure. Now they claim I can't cancel service with POA. On July 1, 2014 his account was charged for Privacy Guard. Neither service is doing anything for money collected. I won't have a chance to collect the $1,300 collected fraudulently in duplicate service charges.

I sign up for a trial offer of $1 for 14 days for my credit report/score with PrivacyGuard.com. After submitting my credit card information, I was immediately directed to another site called CreditScorePro.com. I did NOT receive any confirmation page or email to say I was signed up. The new site wanted all the information again, which seemed very sketchy. I immediately checked my account to find a charge for a $1, a credit for $1, a charge for $1 and again another credit for $1. There was an 800 # on my statement which I called. I was told they could not find any membership information for me or where they charge me. They told me if a charge showed up in the future, call back. One word for this company - SCAM!!!

Customer support is nonexistent, and the report are always having a system problem.

This company charged my credit card $139 in May for the yearly fee and when I logged on today to check my credit, they said my account has been cancelled. There was no correspondence as to why and when it was cancelled.

Received two (2) checks in the mail, wondering if they are even real. Called and learned that my late mother-in-law had been being charged on TWO (2) accounts, but I don't know if she knew it or not, as she was sick for several years before she passed over. I'm almost certain that she did not know of these monthly charges, but I sure PRAY to God (literally) that what the representative told me is true. I cannot give an accurate "rating" right now, not until my husband calls to see if they can reissue the checks in his name. IF they are able to reissue the checks into his name, then that means that prayers will have been answered, as I have several medical issues and cannot eat "normal" food and I take a lot of medicines that sometimes we don't have the money for. I WILL come back and give a different rating, once my husband speaks with them to see what action(s) take place. Hopefully, it will be a 5-star rating.

I noticed a charge on my checking acct. for $14.99 on my statement. I called my bank and they said I needed to call the company and cancel it. I have never heard of this company, much less signed up for services with them. They gave me the number and name of the company as PRIVACY GUARD. I attempted to call Privacy Guard. They informed me they could not find me and there were too many people with my last name to search for it. Then hung up on me. I immediately called back and was put on hold forever by the next agent. It's funny, they have no trouble finding my bank acct. but they can't find me when I call them. Watch out for them. They rip you off each month and you may not notice for some time.

I have been paying $10.99 a month for their service to protect me, not send email alerts with inaccurate information, be unwilling to assist me or refund me for CHANGING MY SOCIAL SECURITY NUMBER and not refunding me for the $1318.80 I have paid over the last decade to be treated like this.

I was just going over my bank statement and found your company on it with a $16.99 charge on it. I don't remember signing up for anything through your company. I have gotten letters from you in the past and thought they were junk mail - just threw them away. How long have you been charging me this fee for nothing? You need to refund the money that you have stolen from me. Otherwise, I will be calling a lawyer and joining the fight against you that I've seen online about all the millions of people that you are defrauding.

I received a letter from PrivacyGuard with an attached check for $1,141.13, “enclosed to reimburse you for all of the Membership fees you have paid. The refund check, which is provided by PNC, includes and amount for credit card finance charges or checking account overdraft fees, from your enrollment to the present. Trilegiant will not access any additional fees for your Membership until you fully activate your benefits."

The service costs $15/month and you can only receive an updated credit report once every THREE MONTHS!! So you get your credit report for $15 and have to pay another $45 to get another one, and you have to wait 3 months for it. Privacy Guard is a complete rip-off and I've canceled my service with them.

I never signed up for this product. My bank (US Bank) auto signed me up for this as a free trial (first month free). After the first month, I called to have this cancelled, yet have been charged every month for the past year (I did not check my billing because I assumed this had been removed). I am so frustrated that I am out well over $200 and did not in any way want this product. This is a total scam. They even change the name of the organization they bill from every month in order to prevent being blocked from payment.

I noticed today (4/4/13) a credit for $44.97 and $14.99 on my Chase credit card statement. I called Privacy Guard customer service and asked "Joseph" why there were charges and credits from their company on my credit card account. I have never heard of this company before. He asked my name and address. I did not give him my credit card number. He said, "We caught it and reverse the charges." He asked me if I knew. I can't remember the man's name or state he was from. I told him I have never heard of this person before. He told me he recommended I call my credit card company and have my account closed, which I did.

A "phishing" charge of $1 was charged to my credit card in 10/2012. Unfortunately, I missed it and a $14.99 charge was charged to the same credit card on 12/2012. I neither requested information nor did I authorize any charges from TLG Privacy Guard. It is unethical for a company offering "protection" to commit fraud by doing what they offer to protect.

I had my identity stolen, but it was caught pretty quickly. I had to get a new debit card, however. When I got the card, I went to the bank (US Bank) to activate it. Apparently, US Bank is associated with PrivacyGuard and automatically enrolled me in the program without telling me or even giving me an option to opt out. So the deduction from my account happened and I called US Bank. They reversed the charge. A month later, they charged me again. When I called to get it reversed, I was told they couldn't reverse it and that I would have to talk to PrivacyGuard. PrivacyGuard was sued in a class action a couple of years ago for these same types of activities and they still continue to do them.

I sign up for a trial for my credit report under this company, PrivacyGuard.com. For the first 30 days, it was for $2.95 after that was to be $14.99. I called before the trial was over and canceled. They keep billing me over and over and over. They refuse to give me the money back for the past 6 months that they have been billing me for.

Privacy Guard is withdrawing money once a year since 2002 on my Chase credit card. I discovered this lately and when I called Privacy Guard, they said I enrolled in their service using an automated system at an 800 number. I never called them. Besides, they claim I accessed my account information on that 800 number, so I wonder where this account information comes from? Don't we have a confidentiality breach since they have my credit card number and all personal information on file without me providing this information ever? They even sent me a letter claiming this aspect. Apparently, there is a lot of fraud involving "Privacy Guard" and "Trilegiant". Is this the same company? How do we contact the attorney general about that to have such scam ended properly?

I have been recently giving my financial statements much more attention, as money is increasingly more of a rare luxury now. I noticed a charge from Privacy Guard (labeled as "Privgrdmar," with the last 3 letters indicating the month I was billed) for $12.99. Unfortunately, this has been going on for at least 18 months (the oldest bank statement available online was dated October 2008).

I see all the complaints about Privacy Guard/Trilegiant and am baffled. I have been a member of Privacy Guard for about 5 years, and they saved me from a thief who stole my identity. I was enrolled through an offer by a credit card company, that I had to sign in order to enroll. They did not just assume I wanted their product (as some on here would like you to believe) and I had to take steps to enroll and to obtain my credit reports. When a real thief found a way to steal my information and opened several accounts, PG sent me an alert right away. I was able to stop any damage to my good name, all because of this company. They saved me countless hours and I didn't spend a dime. In my opinion, these consumers are lazy and neither pay attention to what they enroll into, or their credit card statements. What better way for lawyers to get rich.

I have been charged $149.99 on my MasterCard dated 4-10-09. I have no idea what this charge is for except that I have had these charges before from different companies of TLG. I have called them about this matter and have been assured of a refund. Which I have not received as yet. Why are they allowed to do this without an explanation?

I have been getting charged $12.99 a month by PRIVGRD to my bank account for several years, and I never knew what it was for. It was such a small amount, that I never thought twice about it. My money has been so tight lately that I finally looked into it, and saw that other people were experiencing the same thing.

Still being billed on my Chase credit card. Repeated phone calls have produced no results. Phone people only want to sell you something.

I just discovered my unauthorized membership in Trilegiant/PrivacyGuard service which came from Chase Bank Credit Card Services. Apparently I was enrolled without my knowledge in April 2006. The resulting monthly charges to my credit card total at least $251.79. And I have been paying interest on this for a year and a half. Chase Bank will only reverse one or two recent charges.

After purchasing plane tickets with my Chase Mastercard on Orbitz.com, I received an unauthorized charge from TLG PrivacyGuard for $149.99. Since I did not recognize this transation, I called Chase Customer Service to inquire and was given TLG's 800 number. I was only able to reach a recorded message. I called Chase a second time to report these fraudulent charges and was told by their representative that the transaction has been "flagged" and I should receive resolution within 28 days. I am unsure how TLG was given my information, whether it was through Chase or Orbitz but I plan to cancel this account if I do not receive a refund for this fraudulent charge.

I made a reservation online with a Days Inn. Next month, I had a mysterious charge to my credit card for $99.99 dollars from a credit report company called Privacy Guard, or PrivacyGuard(R). Turns out the company and Days Inn are both owned by Cendant Corporation, and credit information is passed from one company to the other, where they charge different individuals for a "subscription" to the unwanted credit report service.

This is a bit strange to explain. I'm complaining, not as a consumer, but rather as a former employee of PrivacyGuard. Believe it or not, I'm only 20 years old and I was fired because I told consumers who called in "the truth." For those of you who don't understand how it works, I'll be more than happy to explain.

PG is a sub of Chase. They charged my Chase credit card 11.99 per month without my knowledge or authority. I caught it 12 months later. I called to cancel and honestly I am not sure what service I was receiving. I never heard from anyone during that period (1yr) I ask for a full refund. They tried to wear me down with continual delays but finally agreed to refund 3 months, not the full 12. I have been calling and fighting this since December. Chase & PG secretly charged my account and cannot provide proof that I authorized it.

I just found out that (TLG Privacy Grd) this company has been charging my credit card $79.99 annually since 1993 for a service that I never asked for. When I called the company, they said I signed up for the service on the phone. I told them that I never signed up for their service and I have never received any information in the mail. The only way I found out about the annual charge, I cancelled the credit card and the charge show up on my closing statement. How do I get them to refund the 12 years of charges?

TLG*PRIVACYGRD has charge to my household bank credit card without my knowledge and now have me over the limit - charges for a service I don't need and over the limit charge. I need to have this credited back A.S.A.P.

I was charged $79.99, for a service which I did not order, with the name of Trilegiant Privacy Guard. I want a refund, and I don't want this service.

I received a Chase credit card in the mail in June of this year. When activating my card they had several offers that you had to listen to. One of which was for a service called Privacy Guard. I was told that for $1 I would be enrolled in a trial of their program for 2 months after which I would be charged $11.99 a month for their service. I was also told that I would receive a check in the mail for $50 just for trying them out. I have yet to this day receive ANY information, welcome package, check, NOTHING from them. I did however get charged the $1 for the trial as well as $11.99 on August 4th & again on September 7th.

Got my Visa bill on Saturday 8/20 with charge of $99.99 for merchant TLG PRIVACYGRD dated 7/20. Called Bank One/Chase to inquire what the charge is for and was advised is an insurance charge and cannot be disputed so I cancelled my account. Did a Google search for the merchant as it appeared on my statement and came up with a result for web site of complaints that Consumer Affairs has received for PRIVACY GUARD as a consumer scam alert. Also found a link to information regarding a class action suit filed in the state of Florida where PRIVACY GUARD is owned by TLG (Trilegiant) and settled a $400,000 action suit in refunds to consumers.

Received my Visa statement today with a charge of $99.99 with only the merchant name or transaction description listed above. Since I rarely use that Visa I did not recognize the charge. Tried calling the toll free number listed, does not announce company name only that you have reached member services and hours of operation are 9 a.m. to 8 p.m. Mon-Fri and 9 a.m. to 5 p.m. Saturday. I am unable to contact them during those hours as they interfere with my work hours. Called the bank on my Visa (Bank One/Chase) and was told I cannot dispute the charge since it is for some type of insurance charge. So I cancelled the Visa account.

My husband opened a 90-day free trial in November 2004 with Privacyguard.com to get credit bureau dispute resolution assistance. Our account was debited on February 2005 for $12.99 by Tlg*privgrd in CT and for $11.99 by Tlg*hlthsvr in CT. We made the phone call to Privacyguard to credit our account and drop the membership and we continue to get debited directly from our checking account from a company called Tlg*hlthsvr for $11.99 every month. Privacyguard says they did credit us, which they didn't, and they don't know anything about this other company. We phoned TLG Healthsaver and they said my husband signed up for online membership which he did not. He signed with Privacyguard but then why do they both have a TLG prefix. TLG continues to get money from us every month and they go under several different company names so that when you cancel with one company, they continue with your private info under a different name.

I noticed today (04.22.05) that "PrivacyGuard" had charged $9.99 on my Citibank Advantage MasterCard. I called the 800-254-3189 number to which they answered "membership services." I asked, "What is PrivacyGuard?" and he said, "I can help you with that." He asked for my "membership number" which was listed next to "PrivacyGuard" on my credit card statement. I read the number to him and he knew my name and information. He continued by telling me that I have been charged $9.99/mo. starting in August 2004 for the service of "monitoring my credit report."

I was solicited by my credit card company to try PrivacyGuard on a "trial" basis. I canceled my membership within the trial period directly with the credit card company and PrivacyGuard STILL billed my credit card for $89.99. When I called PrivacyGuard to cancel on 10/11/04, I was told I would get a full refund and still get a "free" credit report. I sent an email 10/23/04 to PrivacyGuard and am now being told my membership is being canceled effective 10/23/04 and apparently, I am not entitled to the "free" credit report until I speak with a Membership Representative. Many of the items PrivacyGuard claims to provide (Social Security Statement of earnings, Motor Vehicle Driving Record) are already available to consumers for free and PrivacyGuard does not deliver on promised credit reports.

I was charged $79.95 on my VISA for this company: TLG Privacy Guard and have no phone number or reference to get in touch to dispute this charge except to tell VISA. I would like to know who this is and why they don't have a phone number or internet address.

Privacy Guard charged twice for unauthorized services and caused me a great deal. My credit card company did not hesitate to verify for any authorization because Privacy Guard is an affiliated company to First Consumers National Bank. My rent was paid late and I had to pay an extra $60.00 for late fees, not only the management company will no longer accept my checks because it bounced and a couple of other checks bounced too.

Gentlemen I just check my bank account and the $79.99 has been returned. I guess I got a little impatient. I thank you for your answer. You can put my complaint if file 13. Thanks again.

They sent me a trial membership for 3 months for their services and gave me the option to cancel after the 90 days, which I forgot about. I let 1 day pass after the 90 days and I called to cancel and they told me that I could still cancel and get the full amount of $69.99 credit back to my account. This was on 11/2/01. Till this day, I have not been able to get that refund credited. Every time I call their 800 number, when I speak to someone, I always get a different story as to what happened to the money.