Smalls Reviews

The Pulled bird is the only option my cats will eat from this brand. Customer Service does not exist. You cannot speak with a person. Multiple times, the delivery has been late. The order has been messed up our most recent delivery. The box was damaged and all the food was completely thawed, so I’m unable to feed my cats. It is impossible to get a hold of a human at this company or to get someone to expedite a new shipment.

Please be aware when you buy the 1st welcome box you are signed up for a subscription. Your card will be charged sever weeks later for $137 and a huge box will show up at your door with more cat food that will fit in to your freezer. You cannot speak with anyone from Smalls about your order. You can only text or email and wait for a reply. I contacted them when I noticed a pending charge on my card for more cat food that I did not order. The charge sat pending for 3 days. They had plenty of time to cancel the transaction, however they refused.

My cats love the food, hates the cat nip..it seems a bit too pricey. Due to the economy of high prices i can't continue to afford the subscription. How to cancel has been a issue and the cost is too high.

I ordered a sampler and never received it. According to the tracking information, I was supposed to receive it on 4/28. I waited until 5/4 to contact them to let them know. The tracking info just said a "label" had been created. I had to contact them through text and told them I did not receive the food and to please credit my card. I received what I think was an automated message saying your order received on 4/28 and the "Cat Concierge" would contact me. No response from that so I emailed them. I finally had to threaten them with contacting the BBB and writing a bad review. I then received a response stating they canceled my order and refunded my money. No concern expressed or explanation as to why I never received my order.

If I could give them a zero I would. I ordered samples and my cats would not eat it at all. They charged me for a subscription I did not sign up for and took the money out of my account. I have been fighting for over a month, and I cannot get a refund. You can not speak to anyone. They only have email and a number you can text. DO NOT BUY FROM THIS COMPANY!

Beware of this company! I cancelled my Smalls subscription on April 17. Their own rep confirmed in writing that my cancellation was "successfully processed on 04/17." I have the transcript. Days later, they charged me and shipped an order anyway. When I asked why, I was told about an internal "Thursday 8 PM EST processing cutoff." Orders past this cutoff can't be stopped or refunded — even when the cancellation itself is confirmed before the ship date.

Amazing food that my cat loves. It actually smells so good, I wouldn't mind a bite. :) It turned around my cat's gut health, from constant diarrhea to a normal, healthy digestive system. Their customer service is superb. When I miscalculated and ran out of food, they got a pack at my door in no time. Highly recommended.

My cat won't eat any of the food that came. Not even the Bird nip. I can not reach anyone to complain. DON'T BUY INTO THIS. They even automated a payment that I don't recall giving permission for. Don't do it.

My cat found the food to be inedible, and when I tried to cancel the subscription, they said the food had already been sent and could not be refunded. Now I'm stuck with $112 of food my cat won't eat. Customer service was unhelpful to the point of being obnoxious. I would not recommend ordering food here. The food is expensive, they know many cats will not eat it, and they will not help you in the event of any mistake.

Very deceptive subscription process! No way to cancel. I had to shut down my credit card to stop the subscription!!! No invoice provided. No packing list. No receipt. STAY AWAY!!!

Never, EVER, order from this company. They will send you orders you never placed and never issue a refund! Many Better Business complaints made for this issue and they won't refund. I had to cancel my credit card to make sure they will would not charge me in the future for orders I never placed. My cats wouldn't eat the food-- even the outside strays wouldn't touch the food. I am reporting them to my state's Attorney General for deceptive business practices.

I ordered a sample package for my cats. They did not like the food. I made sure I was not on auto ship. However, I did receive a second shipment. I have found out you are automatically signed up for auto ships. No phone number to call for customer service,...you can text or email. This company is a total scam!

My cat hated it. Would not even try it. They said they cancelled subscription, but we will see. The smell and texture were not good but that was not my cat's problem. She didn’t want to have anything to do with it. I tried for 2 days.

Terrible customer service! Beware. They automatically sign you up for recurring shipments and make it more than difficult to cancel. Several emails, attempts to log onto their website and they STILL sent me a second shipment and told me “I was talking to their robot” which they feel absolves them of responsibility to cancel my recurring subscription. Also the website was coincidentally not working when I tried to cancel the subscription I never signed up for. Plus, my cat won’t touch the food.

I signed up for the subscription service and was over shipped and canceled, but they shipped an extra carton, charged me after my cancellation. Very difficult to cancel and very difficult to get customer service fair customer service.

Ordered the sample cat food on November 20. Received email receipt with incorrect address and immediately went to the website and corrected it on the 20th. Order was sent to an old address in Texas that I didn’t supply. Cheeky reply was that I had just changed the address on the 25th (after it was delivered to the wrong address) but that they would MAKE AN EXCEPTION FOR ME and resend it. Email received today stating that it was delivered but not here. I suspect an IT issue but they just don’t seem to be very concerned about their customers at all and are even willing to blame you for their issues. I’m sure that this order was probably delivered to Texas as well and that’s inexcusable.

I ordered their introductory special which I received but a few days later I find out they changed me a big amount for something I didn’t order. I can’t get any explanation of what I supposedly ordered and they refused to refund my money. Impossible to deal with them.

Zero customer service. DON'T fall for the "sampler box" - in another 3 weeks you'll get a $150 box and no easy way to cancel. Worse, our cats don't even LIKE the Smalls food, so now we're stuck with $000's of food. Sure, I'll donate to the humane society (if they'll even take it!) but this company is a rip-off.

BUYER BEWARE! Steer clear of this product. Horrible food and equally horrible customer service. I entered into a trial basis with Smalls and 2 weeks later I was charged 146.05 for a delivery I didn’t subscribe to (read the small print!). I even tried to cancel the order 3 days before it shipped…. to no avail. Their website is very user unfriendly and their customer service is very annoying. Bottom line: I am stuck with food that my cats won’t eat.

My cats hated this food and I was charged over $140 for a second box I did not order. They are sneaky. Please make sure you read the fine print and not charged for something you had no intention of ordering. Terrible customer service as well. You cannot talk to anyone and they are strict on no refunds once the package is sent out.

Not only the worst website with relatively no info on prices, etc, but the most horrific customer support out there. After almost a week of food not shipped was told cannot cancel orders or issue refunds. Plus, you can only purchase if you subscribe which increases the price from a $25 sampler charge to over $150 for the same item. You cannot reach a human through text or email. If email returned, you are directed to website as with texting. No phone number to call and speak with a person. A total scam. Wish I had read all the terrible reviews before placing an order.

BUYER BEWARE! Horrible food and company. Decided to try Smalls cat food as my cat is aging and I was hoping to extend her life by feeding her a better quality cat food. I purchased one order, over a $100 and began to immediately feed it to my cat in increments. Unfortunately, she only ate a little bit and started to throw up. I tried feeding it to her four more times, but she wouldn’t go near it!

Good food, poop service. More precisely a nightmare to cancel. I have called, emailed, and texted repeatedly to cancel my subscription, and I still get notified every few months of a pending order. My final resolved has been to decline the charges with my credit card company.

The quality of Small food is undoubtedly great. My cat has never been healthier. That having been said; their order fulfillment and customer service is abysmal. I regularly do NOT receive what I pay for in quantity. For example, my most recent order included five of the fish broths to put over the pate food but they only shipped three. This company seems to be having a difficult time meeting demand. It's no wonder they make it impossible to actually speak to anyone at their company. I'm sure the number of customers who are having issues with their orders would keep the Smalls phones, if they existed, ringing non-stop. Its so bad at this point that I am logging every electronic conversation with this company and recording delivery and unboxing as I simply cant trust this company to do the right thing. Smalls.com puts profit over people.

My cats hated the Smalls fresh food, which isn't Smalls' fault. Maybe my cats are picky. My problem is the 'Money Back Guarantee' Smalls posts on their website. When I asked for a refund, they originally said no refunds, then I pushed back and they agreed to refund the sampler I purchased, but refuse to refund the auto-generated subscription order that I'm supposed to receive at the end of the month (it's currently May 13). The Money Back Guarantee is not actually a Money Back Guarantee - they're lying. I would not have purchased the subscription were it not for the guarantee. Therefore, I have to say do NOT order from Smalls. They do not honor their contract terms and their food is, according to my cats, not delish.

Great food for the cat. He's never been healthier. No complaints about the food. But everything against the company. I first bought 12 packets with new customer discount. I didn't make a subscription because my cat has dietary issues I had to be sure. Over all 35$. Where they messed up was when they pulled 105$ for 28 packets I didn't even ask for or even carted from my account, no purchase email or text. I got notified by my bank and the shipment. It was already almost here, I wasn't even done with the first order. This is a huge issue!

My 3 cats would not eat it. One eats anything including peas. I cancelled the order before the Friday it was sent to the warehouse. They ignored the cancel and sent. They admitted ignoring the cancel but would not refund the food. Bad food, crooked company.

Some of the fault here is clearly due to the shipping company. My order arrived the next day, but the tracking number still shows that the order was canceled so Smalls would not be notified my order was delivered successfully. Smalls offered to refund me for the whole order before either of us were aware of the delivery. I’m updating my review to accommodate for the fact that Smalls started responding to my inquiries and been taking the right steps to correct this.

I really wanted this food to work for my cats. Not a single one of the five we have would eat it. I put it outside for the alley cats and it was immediately barfed up. Glad it is working out for others, but my cats do not recognize this as food even though I have feed them ground meat before and they loved it.

Smalls cat food: I wanted to start my cat on a new food and I thought about smalls cat food and researched a bit. Looked at the ingredients and seemed like it will help her and I’ve tried to call the customer service. There is only a number for texting and when I text, nobody called or text me to help. I got a text at night and I answered, but since then I didn’t get any answer back. This is the horrible customer service I can ever have for my kittens. This company is not helpful at all so I would not recommend to anyone..

I cancelled my monthly subscription and they still charged me. So I contacted them on email and text after checking their website to make sure I did in fact cancel (I did). After my emails and texts they did issue me a refund on a Friday... And just 3 days later (a Monday) they charged me AGAIN for the cancelled subscription. The refund from Friday hadn't even posted to my account yet. So I was CHARGED DOUBLE for cat food I NEVER RECEIVED because my subscription was CANCELLED. Customer service was useless. I called my bank and had the fraud department handle it. I don't know if the food was good or not. My cats wouldn't eat it which is why I cancelled the subscription.

We subscribed to Smalls last year and while our cats initially liked this food, I believe they recently changed formulas and our cats are no longer fans. On top of that, the customer service and shipping/packing issues are horrendous. If we order a combination of the different flavors/textures, we never get what we ordered. And then, when reporting that to customer service, we get a unsatisfactory response that just makes excuses for the issue.

I ordered their sample box of Fresh Cat food. I'll leave another review after I've determined how my cats take to the Fresh Meat sampler: Chicken, Turkey, and Beef. But, for those considering a purchase, I'll share my experience thus far. I ordered the box at 9am Monday morning and it arrived in Custer, South Dakota Friday morning; GREAT shipping time!

My cat didn't touch the food, so the day after I received the "trial shipment," I got onto the Smalls website to cancel my subscription. I tried four times to cancel through the website. Each time it brought me back to the original cancellation page, and never once did I receive a confirmation email that it was truly canceled. Finally, I emailed them directly, and I got a response back saying that my subscription was canceled. This was June 16, 2023. Then I noticed a charge of $119 in my checking account on June 23. So, obviously, my subscription wasn't canceled as I was told. I'm in the process of calling my bank to have the charges refused. I'm not doubting the quality of food from Smalls (my cat is super picky, so it doesn't surprise me she wouldn't go near it), but the company's operation leaves something to be desired.

After ordering Smalls cat food, I followed all of their recommendations of nuking the food and gradually adding it to my cats existing food. After slowly incorporating those instructions, and going through 2 packages of the Smalls food, I admitted defeat. My cat would eat anything in or around her bowl except the Smalls. I wrote to Smalls again today for the 3rd and final time about my experience. Smalls' answers to my 2 writings were ridiculous. Telling me how to work the food into her diet according to their recommendations. Apparently they have an “AI“ answering their letters. No human interaction. Stay away from Smalls.

I have 4 cats and none of them like this food. I have noticed no differences in their health or the look of their coats. One throws it up like he does all his food. They only eat it because they aren't getting anything else. There is a long time from placing your order to receiving your order. Very disappointed in this experience.

I have been a customer of Smalls since adopting my first rescue this past June. While the food is good, the customer service and delivery overshadow any good at this company. There is always a problem when it comes to delivery (although they have no problem with charging my card $128 each order) and their customer service is HORRIBLE. They do not try to resolve issues nor do they have a way to reach a live human. Only emails and texts from unhelpful representatives named "Lola" and "Hailey" who send happy emails providing no help, offering no solutions. When you respond to try and resolve you go back in the queue and another 24 hours of waiting ensues.

We have 10 cats and they have been eating dry food all of their life. I've been wanting to feed them raw food for quite some time now because I know that's the most healthiest food for them. Something that is species-appropriate. However, I wasn't sure how to transition them or exactly what to do as far as making it myself. I figured I would give this company a try and wean our cats off of the dry kibble. So far it has been working out great and they all seem to really really love it!

Smalls has incredibly poor operations and ineffective customer service. Smalls screwed up order and after 5 weeks of excuses has still not shipped the product that was ordered and paid for. Based off my experience this is a poorly managed company incapable of providing quality service.

I'm so happy to feed Smalls to my cat. He has tested out a number of food brands but Smalls works the best. He has lots of healthy energy, soft fur, and is a happy cat. He knows the sound of me cutting open the package before feeding time and it's so cute. My cat Leaf primarily eats the pulled bird but also really likes the kibble. As far as the ordering process goes I am unsure of the difference between the kibble bags but that could just me a personal confusion with the layout/image icons for the selections. My one critique is that I always run out of food before my next order and wish I could get food sent more frequently.