Smalls Reviews

Great food for the cat. He's never been healthier. No complaints about the food. But everything against the company. I first bought 12 packets with new customer discount. I didn't make a subscription because my cat has dietary issues I had to be sure. Over all 35$. Where they messed up was when they pulled 105$ for 28 packets I didn't even ask for or even carted from my account, no purchase email or text. I got notified by my bank and the shipment. It was already almost here, I wasn't even done with the first order. This is a huge issue!

My 3 cats would not eat it. One eats anything including peas. I cancelled the order before the Friday it was sent to the warehouse. They ignored the cancel and sent. They admitted ignoring the cancel but would not refund the food. Bad food, crooked company.

Some of the fault here is clearly due to the shipping company. My order arrived the next day, but the tracking number still shows that the order was canceled so Smalls would not be notified my order was delivered successfully. Smalls offered to refund me for the whole order before either of us were aware of the delivery. I’m updating my review to accommodate for the fact that Smalls started responding to my inquiries and been taking the right steps to correct this.

I really wanted this food to work for my cats. Not a single one of the five we have would eat it. I put it outside for the alley cats and it was immediately barfed up. Glad it is working out for others, but my cats do not recognize this as food even though I have feed them ground meat before and they loved it.

Smalls cat food: I wanted to start my cat on a new food and I thought about smalls cat food and researched a bit. Looked at the ingredients and seemed like it will help her and I’ve tried to call the customer service. There is only a number for texting and when I text, nobody called or text me to help. I got a text at night and I answered, but since then I didn’t get any answer back. This is the horrible customer service I can ever have for my kittens. This company is not helpful at all so I would not recommend to anyone..

I cancelled my monthly subscription and they still charged me. So I contacted them on email and text after checking their website to make sure I did in fact cancel (I did). After my emails and texts they did issue me a refund on a Friday... And just 3 days later (a Monday) they charged me AGAIN for the cancelled subscription. The refund from Friday hadn't even posted to my account yet. So I was CHARGED DOUBLE for cat food I NEVER RECEIVED because my subscription was CANCELLED. Customer service was useless. I called my bank and had the fraud department handle it. I don't know if the food was good or not. My cats wouldn't eat it which is why I cancelled the subscription.

We subscribed to Smalls last year and while our cats initially liked this food, I believe they recently changed formulas and our cats are no longer fans. On top of that, the customer service and shipping/packing issues are horrendous. If we order a combination of the different flavors/textures, we never get what we ordered. And then, when reporting that to customer service, we get a unsatisfactory response that just makes excuses for the issue.

I ordered their sample box of Fresh Cat food. I'll leave another review after I've determined how my cats take to the Fresh Meat sampler: Chicken, Turkey, and Beef. But, for those considering a purchase, I'll share my experience thus far. I ordered the box at 9am Monday morning and it arrived in Custer, South Dakota Friday morning; GREAT shipping time!

My cat didn't touch the food, so the day after I received the "trial shipment," I got onto the Smalls website to cancel my subscription. I tried four times to cancel through the website. Each time it brought me back to the original cancellation page, and never once did I receive a confirmation email that it was truly canceled. Finally, I emailed them directly, and I got a response back saying that my subscription was canceled. This was June 16, 2023. Then I noticed a charge of $119 in my checking account on June 23. So, obviously, my subscription wasn't canceled as I was told. I'm in the process of calling my bank to have the charges refused. I'm not doubting the quality of food from Smalls (my cat is super picky, so it doesn't surprise me she wouldn't go near it), but the company's operation leaves something to be desired.

After ordering Smalls cat food, I followed all of their recommendations of nuking the food and gradually adding it to my cats existing food. After slowly incorporating those instructions, and going through 2 packages of the Smalls food, I admitted defeat. My cat would eat anything in or around her bowl except the Smalls. I wrote to Smalls again today for the 3rd and final time about my experience. Smalls' answers to my 2 writings were ridiculous. Telling me how to work the food into her diet according to their recommendations. Apparently they have an “AI“ answering their letters. No human interaction. Stay away from Smalls.