Smalls Reviews

I ordered a sampler and never received it. According to the tracking information, I was supposed to receive it on 4/28. I waited until 5/4 to contact them to let them know. The tracking info just said a "label" had been created. I had to contact them through text and told them I did not receive the food and to please credit my card. I received what I think was an automated message saying your order received on 4/28 and the "Cat Concierge" would contact me. No response from that so I emailed them. I finally had to threaten them with contacting the BBB and writing a bad review. I then received a response stating they canceled my order and refunded my money. No concern expressed or explanation as to why I never received my order.

If I could give them a zero I would. I ordered samples and my cats would not eat it at all. They charged me for a subscription I did not sign up for and took the money out of my account. I have been fighting for over a month, and I cannot get a refund. You can not speak to anyone. They only have email and a number you can text. DO NOT BUY FROM THIS COMPANY!

Beware of this company! I cancelled my Smalls subscription on April 17. Their own rep confirmed in writing that my cancellation was "successfully processed on 04/17." I have the transcript. Days later, they charged me and shipped an order anyway. When I asked why, I was told about an internal "Thursday 8 PM EST processing cutoff." Orders past this cutoff can't be stopped or refunded — even when the cancellation itself is confirmed before the ship date.

Amazing food that my cat loves. It actually smells so good, I wouldn't mind a bite. :) It turned around my cat's gut health, from constant diarrhea to a normal, healthy digestive system. Their customer service is superb. When I miscalculated and ran out of food, they got a pack at my door in no time. Highly recommended.

My cat won't eat any of the food that came. Not even the Bird nip. I can not reach anyone to complain. DON'T BUY INTO THIS. They even automated a payment that I don't recall giving permission for. Don't do it.

My cat found the food to be inedible, and when I tried to cancel the subscription, they said the food had already been sent and could not be refunded. Now I'm stuck with $112 of food my cat won't eat. Customer service was unhelpful to the point of being obnoxious. I would not recommend ordering food here. The food is expensive, they know many cats will not eat it, and they will not help you in the event of any mistake.

Very deceptive subscription process! No way to cancel. I had to shut down my credit card to stop the subscription!!! No invoice provided. No packing list. No receipt. STAY AWAY!!!

Never, EVER, order from this company. They will send you orders you never placed and never issue a refund! Many Better Business complaints made for this issue and they won't refund. I had to cancel my credit card to make sure they will would not charge me in the future for orders I never placed. My cats wouldn't eat the food-- even the outside strays wouldn't touch the food. I am reporting them to my state's Attorney General for deceptive business practices.

I ordered a sample package for my cats. They did not like the food. I made sure I was not on auto ship. However, I did receive a second shipment. I have found out you are automatically signed up for auto ships. No phone number to call for customer service,...you can text or email. This company is a total scam!

My cat hated it. Would not even try it. They said they cancelled subscription, but we will see. The smell and texture were not good but that was not my cat's problem. She didn’t want to have anything to do with it. I tried for 2 days.