Smalls Reviews

My cat hated it. Would not even try it. They said they cancelled subscription, but we will see. The smell and texture were not good but that was not my cat's problem. She didn’t want to have anything to do with it. I tried for 2 days.

Terrible customer service! Beware. They automatically sign you up for recurring shipments and make it more than difficult to cancel. Several emails, attempts to log onto their website and they STILL sent me a second shipment and told me “I was talking to their robot” which they feel absolves them of responsibility to cancel my recurring subscription. Also the website was coincidentally not working when I tried to cancel the subscription I never signed up for. Plus, my cat won’t touch the food.

Honestly, I was so hopeful this food would do what is advertised! But, definitely Did Not! Its frozen, dry as flour and when I asked about it (because one of the main benefits of the food AS ADVERTISED BY SMALLS, was the food was great for hydration. THAT IS A STRAIGHT UP LIE!!!! It was as dry as baking flower and when I asked I was told to microwave it and add water or chicken stock. It was around $60.00 and I got Absolutely nothing the ads promised! THIS IS YET ANOTHER INTERNET FALSE ADVERTISING PRODUCT! Walk the hell away! Save your money and 3 vets told me it wasn't a good product so I should have listened!! Don't fall into the SCAM!!!!

I signed up for the subscription service and was over shipped and canceled, but they shipped an extra carton, charged me after my cancellation. Very difficult to cancel and very difficult to get customer service fair customer service.

Ordered the sample cat food on November 20. Received email receipt with incorrect address and immediately went to the website and corrected it on the 20th. Order was sent to an old address in Texas that I didn’t supply. Cheeky reply was that I had just changed the address on the 25th (after it was delivered to the wrong address) but that they would MAKE AN EXCEPTION FOR ME and resend it. Email received today stating that it was delivered but not here. I suspect an IT issue but they just don’t seem to be very concerned about their customers at all and are even willing to blame you for their issues. I’m sure that this order was probably delivered to Texas as well and that’s inexcusable.

I ordered their introductory special which I received but a few days later I find out they changed me a big amount for something I didn’t order. I can’t get any explanation of what I supposedly ordered and they refused to refund my money. Impossible to deal with them.

Zero customer service. DON'T fall for the "sampler box" - in another 3 weeks you'll get a $150 box and no easy way to cancel. Worse, our cats don't even LIKE the Smalls food, so now we're stuck with $000's of food. Sure, I'll donate to the humane society (if they'll even take it!) but this company is a rip-off.

BUYER BEWARE! Steer clear of this product. Horrible food and equally horrible customer service. I entered into a trial basis with Smalls and 2 weeks later I was charged 146.05 for a delivery I didn’t subscribe to (read the small print!). I even tried to cancel the order 3 days before it shipped…. to no avail. Their website is very user unfriendly and their customer service is very annoying. Bottom line: I am stuck with food that my cats won’t eat.

My cats hated this food and I was charged over $140 for a second box I did not order. They are sneaky. Please make sure you read the fine print and not charged for something you had no intention of ordering. Terrible customer service as well. You cannot talk to anyone and they are strict on no refunds once the package is sent out.

Not only the worst website with relatively no info on prices, etc, but the most horrific customer support out there. After almost a week of food not shipped was told cannot cancel orders or issue refunds. Plus, you can only purchase if you subscribe which increases the price from a $25 sampler charge to over $150 for the same item. You cannot reach a human through text or email. If email returned, you are directed to website as with texting. No phone number to call and speak with a person. A total scam. Wish I had read all the terrible reviews before placing an order.