Smalls Reviews

I have been a customer of Smalls since adopting my first rescue this past June. While the food is good, the customer service and delivery overshadow any good at this company. There is always a problem when it comes to delivery (although they have no problem with charging my card $128 each order) and their customer service is HORRIBLE. They do not try to resolve issues nor do they have a way to reach a live human. Only emails and texts from unhelpful representatives named "Lola" and "Hailey" who send happy emails providing no help, offering no solutions. When you respond to try and resolve you go back in the queue and another 24 hours of waiting ensues.

Smalls has incredibly poor operations and ineffective customer service. Smalls screwed up order and after 5 weeks of excuses has still not shipped the product that was ordered and paid for. Based off my experience this is a poorly managed company incapable of providing quality service.

I'm so happy to feed Smalls to my cat. He has tested out a number of food brands but Smalls works the best. He has lots of healthy energy, soft fur, and is a happy cat. He knows the sound of me cutting open the package before feeding time and it's so cute. My cat Leaf primarily eats the pulled bird but also really likes the kibble. As far as the ordering process goes I am unsure of the difference between the kibble bags but that could just me a personal confusion with the layout/image icons for the selections. My one critique is that I always run out of food before my next order and wish I could get food sent more frequently.

I've tried several brands and types of cat food and nothing makes me feel like I'm feeding my cat the best like Smalls. It's grain free and human grade ingredients that nourishes my cat and has actually helped with his stomach issues. My cat enjoys what he eats and I know I'm feeding him the best option.

I adopted my neglected and stressed middle-aged cat in the beginning of the year and have been mainly feeding her Smalls Human-Grade Fresh cat food and she has completely transformed into a healthy cat. In the past 10 months of having her, her coat has become incredibly soft and her color has improved vastly. The hair on the back of her ears grew back and her sensitive skin allergies are slowly improving. I will definitely continue feeding her Smalls since she also loves it and licks her bowl clean every time.

Prior to transitioning to Smalls cat food, my 8 year old cat was overweight and struggling with digesting food (e.g., throwing up, digestion issues, frequent use of litter box). Since starting Smalls, his coat is shiny, he's lost weight, and he's no longer throwing up his food. It's been transformational. Customer service is great as well!

My husband and I have had repeated conversations how we're feeding our cat a bunch of dried crap. Is kibble something cats have been feasting on for hundreds and thousands of years? No. So one day I did some extensive research online on the best wet food company that fit our budget and ran into Smalls multiples times. We decided to take that route and never looked back.

The quality does seem very good, consistent with their marketing, although I don't know what standards apply to cat food (like third party verification of standards) to have a more formal review than "looks high quality". I'm sure all cats have their preferences, my cat puked up the beef both times I gave it to her so that was the end of that, she does like the chicken and turkey generally. I find I have to balance it with store bought (cheap) dry food every other meal so she doesn't have diarrhea. She never had a problem with the store bought cheap dry food before, but I hope I am giving her better nutrition this way? Also wish they had info on sustainability on the website, that seems to be missing.

I recently discovered that my cats (fatties) are eating up all of their freeze dried kibble from Smalls and I was running out before their next shipment arrived. As Smalls is carefully designed to provide the right amount of food for each cat with a subscription based on age, activity, and medical status (i.e. allergies), I was unable to add an extra bag to my order through the portal. I emailed customer service and asked that they add another bag, which they did promptly. I really appreciate that Smalls controls the subscriptions in a way that keeps me from getting too much food, or too little, keeping my pets' health as a top concern. Also appreciate that they are willing to give my fur babies the extra boost. *Cats aren't fat, but they are pleasantly fluffy.*

I use the Smalls Food For Cats for treats on top of the raw food diet that my crew eats. My kitties have never been healthier since they switched to a raw diet! My sweet Prince LOVES this food, and I have been able to train him to sit with a hand gesture for his treats! He BEGS and "talks/chirps" about it several times a day! The texture is crunchy which I think my kitties like on top of their primarily chewy diet. Highly recommend!

My cats love Smalls. Food is quality and doesn’t stink like canned brands. My cats don’t like the beef, but it’s easy to pick your products for each delivery. Delivery is easy. Customer service is quick to respond.

My cat absolutely loves Smalls (so much so that he doesn’t beg for mine)! The only downside is that I have to purchase a lot of food at once (I only have one cat) which means I keep having to delay shipments. Overall though it’s a great food.

I was looking for human-grade, organic, healthy food for my cats that was affordable and convenient. Smalls checks all those boxes. In your first box you get to try a number of meat types + consistencies which was so helpful. My cats clearly loved certain ones more than others which helps when curating my boxes every month. High recommend!

Always delivered on time, cold, and ready to freeze for later. My cats love the selection and it only takes a day in the fridge to de thaw. There is not too much in each package so it doesn't sit in the fridge and get bad. Just enough for my two cats for a day or so.

We’ve been using Smalls for our cat’s food for some time now and we love it! We do a combination of fresh food and freeze-dried kibble and our cat loves it! And the customer service is also awesome, very responsive and helpful. Highly recommended

I like their fresh foods, no additives like gum or agar. One of my cat has less vomit and their poops size are now smaller which most of them are well observed in their system. Only complaint is that I can not control quantity of foods when I order.

I have been using Smalls the second I got my two kitties. They are strong, very active boys. They absolutely love it and come crying for it whenever it is feeding time. They are healthy, hydrated, regular and have beautiful shiny coats. Not to mention their biodegradable packaging is amazing. And our kitties seem to know the Smalls box is theirs and always love to play in them. Highly recommend!

Smalls has been great for our cat Mittens. We love feeding our furry friend healthy, fresh food instead of smelly canned food full of preservatives. It helps keep her at a healthy weight, and her fur is sooo shiny! Sometimes her taste changes, and she decides not to like the Smooth Bird for a while, but customer service is so easy to deal with we just change up her order for a while. We also love that it is on a subscription basis, so we never need to worry about buying or running out of food.

I have two cats. Both are special needs, one has a sensitive digestive tract and the other is just picky about the texture of her food. Smalls is the first brand I've come across that they agree on and doesn't make either one sick!

While it is more expensive than kibble, it has been easy to use and my cats' healths have improved. I have a cat with cystitis, a cat who is a rescue and needs healing up, and a third cat who is a kitten. This food is moisture rich and balanced. Much fewer urinary issues with my cystitis cat since we switched. It is less expensive than feeding canned, but more than kibble (which should be avoided as cats need moisture in their food). The company had also been really supportive when we lost a cat a year ago to stroke (she had a congenital heart issue). This is the best food for a cat that can be bought. It is easy to use and portion out. My cats like it and get excited when they see the container come out of the fridge at meal times.

My cats have been eating Smalls for 2+ years now. You can really, really see the difference it makes. I had them on one of the healthiest kibbles on the market, but once I switched to Smalls, their coats started to shine like never before. My girl also used to throw up all the time, and she stopped completely. They love the pulled chicken the most, which I supplement with the freeze-dried raw duck kibble. It’s expensive and a bit of a hassle not being able to just leave out a bowl, but it’s very worth it to me.

This is good food for cats. Not only is it good food, but my cat also loves it. We never need to run out with a monthly subscription. If we do, I adjust how much she needs and we don't run the next time.

I first heard about Smalls while on Facebook. I was hesitant to try at first but once I did, it was success. Hades fell in love with his food. I tried the chicken and turkey but, Hades finally chose turkey recipe. Besides the raw recipe, Hades adores the freeze dried in turkey and duck. Hades was having stomach issues and couldn't keep his store bought food down but after switching he no longer suffers from it. He became a different cat. I'm glad I decided to try smalls. I do wish I could call instead of email or text but anytime I have issues, the staff helps me resolve the issues and it does work out. I recommend this to who wants a healthy diet with their fur baby.

My cat loves Smalls freeze dried kibble! He gobbles it right up, he loves the chicken and duck flavors. I also still give him some fish canned food as well as he didn’t ever take to the fresh smalls. I love how easy it is to order. My cat's coat and bowel movements are much healthier as well!

My cats love this food and I appreciate the quality and the convenience. The customer service is great. My only suggestion would be to change the packaging. I really liked the rolls but they're no longer being sent.

Smalls Raw food plan as well as the mixed wet food and dry food plans are amazing. The foods have virtually no fillers, are low in carbs and high in fats and proteins needed for cats. After 1 month consumption, my cat's fur coat was shiny. He absolutely loves the food. The only con is that food is a little expensive but the customer service is great.

I am a very satisfied customer of their products. There were a few times I had to contact their support, and support people were very very helpful and fixed my subscription issues very quickly. They sell fresh cat food (shipped frozen) and my cats are totally spoiled LOL. They do not want to eat anything but their cat food anymore. Also, my cats are getting older but they seem very healthy.

We have been using Smalls cat food for about 1.5 years. Our cat loves the food and is very healthy, what I like about the food is that it does not smell awful like most wet cat food does! Some people are complaining about the food not being pre-portioned; weighing out portions with a scale is easy and convenient. In the beginning we had issues with poor customer service, but I am happy to report that it improved over time!

I order the fresh food, 6 different flavors, on a recurring 3 week basis. My cats seem to like the food, one is more picky than the other so she will only eat 4 flavors. I like that the food is high quality and that there is a lot of variety. I was told that they were bringing back a fish recipe but haven't seen it yet. They did add a new "pulled" variety which I think is the best one so far. The packaging is terrible, messy to open with either kind of packaging, but the tubes are preferred. Sometimes they mess up the order and then the timing is really annoying to get back on track. Customer service is just ok, but you can tell they try. Maybe a tad expensive but I'll keep buying it because it's quality food.

This cat food is expensive, I will not argue that. However it is worth its weight in gold. My cats love it and their coats have never been healthier. My one cat suffers from a canned food allergy and this fixed that problem. No more poop streaks on my carpet or messy litter boxes. My other cat is just picky but will literally inhale this food. The vet is happy too. I hope this food will always be available, or I’ll have to start cooking for my cats.