Smalls Reviews

Some of the fault here is clearly due to the shipping company. My order arrived the next day, but the tracking number still shows that the order was canceled so Smalls would not be notified my order was delivered successfully. Smalls offered to refund me for the whole order before either of us were aware of the delivery. I’m updating my review to accommodate for the fact that Smalls started responding to my inquiries and been taking the right steps to correct this.

I really wanted this food to work for my cats. Not a single one of the five we have would eat it. I put it outside for the alley cats and it was immediately barfed up. Glad it is working out for others, but my cats do not recognize this as food even though I have feed them ground meat before and they loved it.

Smalls cat food: I wanted to start my cat on a new food and I thought about smalls cat food and researched a bit. Looked at the ingredients and seemed like it will help her and I’ve tried to call the customer service. There is only a number for texting and when I text, nobody called or text me to help. I got a text at night and I answered, but since then I didn’t get any answer back. This is the horrible customer service I can ever have for my kittens. This company is not helpful at all so I would not recommend to anyone..

I cancelled my monthly subscription and they still charged me. So I contacted them on email and text after checking their website to make sure I did in fact cancel (I did). After my emails and texts they did issue me a refund on a Friday... And just 3 days later (a Monday) they charged me AGAIN for the cancelled subscription. The refund from Friday hadn't even posted to my account yet. So I was CHARGED DOUBLE for cat food I NEVER RECEIVED because my subscription was CANCELLED. Customer service was useless. I called my bank and had the fraud department handle it. I don't know if the food was good or not. My cats wouldn't eat it which is why I cancelled the subscription.

We subscribed to Smalls last year and while our cats initially liked this food, I believe they recently changed formulas and our cats are no longer fans. On top of that, the customer service and shipping/packing issues are horrendous. If we order a combination of the different flavors/textures, we never get what we ordered. And then, when reporting that to customer service, we get a unsatisfactory response that just makes excuses for the issue.

I ordered their sample box of Fresh Cat food. I'll leave another review after I've determined how my cats take to the Fresh Meat sampler: Chicken, Turkey, and Beef. But, for those considering a purchase, I'll share my experience thus far. I ordered the box at 9am Monday morning and it arrived in Custer, South Dakota Friday morning; GREAT shipping time!

My cat didn't touch the food, so the day after I received the "trial shipment," I got onto the Smalls website to cancel my subscription. I tried four times to cancel through the website. Each time it brought me back to the original cancellation page, and never once did I receive a confirmation email that it was truly canceled. Finally, I emailed them directly, and I got a response back saying that my subscription was canceled. This was June 16, 2023. Then I noticed a charge of $119 in my checking account on June 23. So, obviously, my subscription wasn't canceled as I was told. I'm in the process of calling my bank to have the charges refused. I'm not doubting the quality of food from Smalls (my cat is super picky, so it doesn't surprise me she wouldn't go near it), but the company's operation leaves something to be desired.

After ordering Smalls cat food, I followed all of their recommendations of nuking the food and gradually adding it to my cats existing food. After slowly incorporating those instructions, and going through 2 packages of the Smalls food, I admitted defeat. My cat would eat anything in or around her bowl except the Smalls. I wrote to Smalls again today for the 3rd and final time about my experience. Smalls' answers to my 2 writings were ridiculous. Telling me how to work the food into her diet according to their recommendations. Apparently they have an “AI“ answering their letters. No human interaction. Stay away from Smalls.

I have 4 cats and none of them like this food. I have noticed no differences in their health or the look of their coats. One throws it up like he does all his food. They only eat it because they aren't getting anything else. There is a long time from placing your order to receiving your order. Very disappointed in this experience.

I have been a customer of Smalls since adopting my first rescue this past June. While the food is good, the customer service and delivery overshadow any good at this company. There is always a problem when it comes to delivery (although they have no problem with charging my card $128 each order) and their customer service is HORRIBLE. They do not try to resolve issues nor do they have a way to reach a live human. Only emails and texts from unhelpful representatives named "Lola" and "Hailey" who send happy emails providing no help, offering no solutions. When you respond to try and resolve you go back in the queue and another 24 hours of waiting ensues.

We have 10 cats and they have been eating dry food all of their life. I've been wanting to feed them raw food for quite some time now because I know that's the most healthiest food for them. Something that is species-appropriate. However, I wasn't sure how to transition them or exactly what to do as far as making it myself. I figured I would give this company a try and wean our cats off of the dry kibble. So far it has been working out great and they all seem to really really love it!

Smalls has incredibly poor operations and ineffective customer service. Smalls screwed up order and after 5 weeks of excuses has still not shipped the product that was ordered and paid for. Based off my experience this is a poorly managed company incapable of providing quality service.

I'm so happy to feed Smalls to my cat. He has tested out a number of food brands but Smalls works the best. He has lots of healthy energy, soft fur, and is a happy cat. He knows the sound of me cutting open the package before feeding time and it's so cute. My cat Leaf primarily eats the pulled bird but also really likes the kibble. As far as the ordering process goes I am unsure of the difference between the kibble bags but that could just me a personal confusion with the layout/image icons for the selections. My one critique is that I always run out of food before my next order and wish I could get food sent more frequently.

I've tried several brands and types of cat food and nothing makes me feel like I'm feeding my cat the best like Smalls. It's grain free and human grade ingredients that nourishes my cat and has actually helped with his stomach issues. My cat enjoys what he eats and I know I'm feeding him the best option.

I adopted my neglected and stressed middle-aged cat in the beginning of the year and have been mainly feeding her Smalls Human-Grade Fresh cat food and she has completely transformed into a healthy cat. In the past 10 months of having her, her coat has become incredibly soft and her color has improved vastly. The hair on the back of her ears grew back and her sensitive skin allergies are slowly improving. I will definitely continue feeding her Smalls since she also loves it and licks her bowl clean every time.

Prior to transitioning to Smalls cat food, my 8 year old cat was overweight and struggling with digesting food (e.g., throwing up, digestion issues, frequent use of litter box). Since starting Smalls, his coat is shiny, he's lost weight, and he's no longer throwing up his food. It's been transformational. Customer service is great as well!

My husband and I have had repeated conversations how we're feeding our cat a bunch of dried crap. Is kibble something cats have been feasting on for hundreds and thousands of years? No. So one day I did some extensive research online on the best wet food company that fit our budget and ran into Smalls multiples times. We decided to take that route and never looked back.

The quality does seem very good, consistent with their marketing, although I don't know what standards apply to cat food (like third party verification of standards) to have a more formal review than "looks high quality". I'm sure all cats have their preferences, my cat puked up the beef both times I gave it to her so that was the end of that, she does like the chicken and turkey generally. I find I have to balance it with store bought (cheap) dry food every other meal so she doesn't have diarrhea. She never had a problem with the store bought cheap dry food before, but I hope I am giving her better nutrition this way? Also wish they had info on sustainability on the website, that seems to be missing.

I recently discovered that my cats (fatties) are eating up all of their freeze dried kibble from Smalls and I was running out before their next shipment arrived. As Smalls is carefully designed to provide the right amount of food for each cat with a subscription based on age, activity, and medical status (i.e. allergies), I was unable to add an extra bag to my order through the portal. I emailed customer service and asked that they add another bag, which they did promptly. I really appreciate that Smalls controls the subscriptions in a way that keeps me from getting too much food, or too little, keeping my pets' health as a top concern. Also appreciate that they are willing to give my fur babies the extra boost. *Cats aren't fat, but they are pleasantly fluffy.*

I use the Smalls Food For Cats for treats on top of the raw food diet that my crew eats. My kitties have never been healthier since they switched to a raw diet! My sweet Prince LOVES this food, and I have been able to train him to sit with a hand gesture for his treats! He BEGS and "talks/chirps" about it several times a day! The texture is crunchy which I think my kitties like on top of their primarily chewy diet. Highly recommend!

My cats love Smalls. Food is quality and doesn’t stink like canned brands. My cats don’t like the beef, but it’s easy to pick your products for each delivery. Delivery is easy. Customer service is quick to respond.

My cat absolutely loves Smalls (so much so that he doesn’t beg for mine)! The only downside is that I have to purchase a lot of food at once (I only have one cat) which means I keep having to delay shipments. Overall though it’s a great food.

I was looking for human-grade, organic, healthy food for my cats that was affordable and convenient. Smalls checks all those boxes. In your first box you get to try a number of meat types + consistencies which was so helpful. My cats clearly loved certain ones more than others which helps when curating my boxes every month. High recommend!

Always delivered on time, cold, and ready to freeze for later. My cats love the selection and it only takes a day in the fridge to de thaw. There is not too much in each package so it doesn't sit in the fridge and get bad. Just enough for my two cats for a day or so.

We’ve been using Smalls for our cat’s food for some time now and we love it! We do a combination of fresh food and freeze-dried kibble and our cat loves it! And the customer service is also awesome, very responsive and helpful. Highly recommended

I like their fresh foods, no additives like gum or agar. One of my cat has less vomit and their poops size are now smaller which most of them are well observed in their system. Only complaint is that I can not control quantity of foods when I order.

I have been using Smalls the second I got my two kitties. They are strong, very active boys. They absolutely love it and come crying for it whenever it is feeding time. They are healthy, hydrated, regular and have beautiful shiny coats. Not to mention their biodegradable packaging is amazing. And our kitties seem to know the Smalls box is theirs and always love to play in them. Highly recommend!

Smalls has been great for our cat Mittens. We love feeding our furry friend healthy, fresh food instead of smelly canned food full of preservatives. It helps keep her at a healthy weight, and her fur is sooo shiny! Sometimes her taste changes, and she decides not to like the Smooth Bird for a while, but customer service is so easy to deal with we just change up her order for a while. We also love that it is on a subscription basis, so we never need to worry about buying or running out of food.

I have two cats. Both are special needs, one has a sensitive digestive tract and the other is just picky about the texture of her food. Smalls is the first brand I've come across that they agree on and doesn't make either one sick!

While it is more expensive than kibble, it has been easy to use and my cats' healths have improved. I have a cat with cystitis, a cat who is a rescue and needs healing up, and a third cat who is a kitten. This food is moisture rich and balanced. Much fewer urinary issues with my cystitis cat since we switched. It is less expensive than feeding canned, but more than kibble (which should be avoided as cats need moisture in their food). The company had also been really supportive when we lost a cat a year ago to stroke (she had a congenital heart issue). This is the best food for a cat that can be bought. It is easy to use and portion out. My cats like it and get excited when they see the container come out of the fridge at meal times.