Sergeant's Reviews
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About Sergeant's
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Sergeant's produces pet care and wellness products. Its product range includes flea and tick treatments, grooming supplies and dietary supplements. Sergeant's aim is to support pet health and well-being across various pet care categories.
Visit sergeants.com- Flea and tick prevention
- Easy application method
- Causes adverse reactions in pets
- Negative customer service experiences
Sergeant's Reviews
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Reviewed April 14, 2009
We gave our 3-year-old Shetland Sheep Dog a treatment of Sergeant's Gold Flea and Tick Squeeze-On as directed by the product instructions. Within an hour, he began to pant heavily, drool, and and developed diarrhea. This continued into the 2nd day. He was hyper and foaming at the mouth. We followed directions according to size and weight. This product is obviously a poisoning risk simply by application. After this experience, we began an investigation that has revealed that many other pet owners have gone through the same experience (or worse). We absolutely demand action and an investigation into this product.
Reviewed April 11, 2009
After purchasing Sergeant's Gold Flea & Tick 5 way protection from the pet dept., I applied the product to my 10 lb. Maltese. He became seriously ill, agitated, foaming, vomiting, extremely hyper and sleepless for two nights. Thankfully I called poison control and was told to wash him with Dawn dishwashing liquid. He has been to the vet. and received 3 shots, plus a prescription of Valium. This product should be removed from any and all shelves. Many pets and their owners are suffering because of greed and lack of concern.
Reviewed April 8, 2009
I applied Sergeant's flea and tick silver on my dog, and within one hour, he started to cry and couldn't sit still. He then started scratching and licking himself and couldn't stop. My dog Rusty started showing signs of redness on the area that I applied the tube for flea control. He didn't stop scratching all night, whining and whimpering like he was being abused. That night his skin was beat red and he was showing signs of hair loss. He’s still scratching and digging at himself like he was on fire. The next day, he was really losing his hair but only where the redness was from the treatment. He was still digging at himself like he was on fire, not playing like he normally did, and lying around just digging at his skin. By the third day, there was no hair on this area and there was pus coming out of what was just a red hairless spot to a wound that was oozing pus. I can't tell you much more other than the wound is getting worse by the day.
Reviewed April 6, 2009
I did not have any Frontline and made a stupid decision to use Sergeant's Gold Flea medication for 9-20 lb. dogs from Walmart. This product must be discontinued immediately. My Maltese, Cassie, became very agitated and could not sit still. Her skin was inflamed, and she was itching, panting, and had very labored breathing. When taking her outside, she continually wanted to eat grass and was very sick. I was so upset. Needless to say, I will never use this product again. It needs to be stopped immediately.
How can you allow a product like this to be permitted? It is literally poison that was placed on my pet's skin and absorbed into her body. I have lost complete confidence in Sergeant's and Walmart for continuing to sell this product that poisons our pets. I called the hotline and they advised me to bathe her three times and rush out to the store and get some Vitamin E and place it on her skin. I was still bathing her to get this off up until 3 am this morning! Please do something to get this product discontinued. It is not right.
Reviewed April 4, 2009
When this product was put on my dogs, they immediately started having a reaction, twitching, panting, and they were just miserable. After talking with the company who were no help, it got so bad even after bathing the dogs. They needed to see the vet emergency room right away.
Reviewed April 2, 2009
I have submitted a complaint regarding Sergeant's Flea and Tick Monthly Spot Treatment before. I have contacted the retailer, Sergeant's and the EPA. My 15 lb Shih-Tzu had a horrible experience with this product even though the product was applied properly. She experienced problems walking, scratching uncontrollably, and crying. She was restless, experienced jerky head movements and skin irritation. After I treated her by bathing her to wash off the product, I fed her water and chicken broth to flush out the toxin and administered baby Benadryl and she seemed to improve. She had trouble walking and was generally tired for a week after treatment.
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Reviewed Jan. 7, 2009
I used this product (Sergeant's Gold Flea & Tick For Dogs) on both my Jack Russell Terrier and Bull Terrier and within less than an hour, both dogs were vomiting, urinating, panting frantically and in great distress. They have remained in this condition now for the past 13 hours. I called and was told to bathe them in dish soap which I did and put Vitamin E on them but none of this helped. After looking online, I discovered this reaction is common and many dogs have died after owners used this product. I want to do whatever is necessary to get this product off the market.
Reviewed Jan. 7, 2009
My girlfriend purchased Sergeant's Gold Flea & Tick Squeeze-On for our Chihuahua-Pug mix, Penny, at a local CVS drugstore. We only applied half a tube, following directly the directions for application on the box, and, within an hour, Penny was acting oddly. As it was in the evening, we decided to wipe off all the excess product, since she sleeps in bed with us. Unfortunately, the damage had already been done. In the morning, when I awoke, Penny was running around in what seemed a daze, drooling from the mouth.
My girlfriend immediately phoned the vet and also the emergency poison control hotline on the product box. She followed the directions given to her over the phone by the hotline and when speaking to the vet, she was told that we should follow the hotline directions and monitor her situation before bringing her in. My girlfriend stayed home with Penny all day (having to skip a memorial service that she was planning on attending with me) and had to physically keep Penny in her lap to keep Penny from shaking violently.
Penny also experienced incontinence issues, peeing twice on my girlfriend's lap, twice on the carpet and once in the travel kennel. Additionally, for another 48 hours, she had a nervous tic, where she would violently shake her head back and forth as though she were trying to shake something out of her head (I understand this might have been the toxins in the product, causing her this distress). Thankfully, she did not experience any known long-term after effects.
Reviewed Jan. 6, 2009
I bought Sergeant's Gold at Walmart last night to use. I put it on my little dog last night around 8:00PM. He acted fine, until about 2 hours later. He started throwing up violently. I called my vet and he said to wash him with dish detergent to get the medicine off of him. So I did that about 5 times. He said there was nothing they could do at the office that I couldn't do at home. He also told me that he may start to have diarrhea and muscle spasms. He never got diarrhea, but the spasms were awful. He didn't sleep at all last night from pawing and scratching at his little back.
I called the vet this morning to make sure he could eat and drink. He said just a little, so I gave him his food stretched out over an hour's time. And just a little water. It is now 1:30PM and he has started throwing up about 2 hours ago. He seems to be resting now in his bed. This is still not over, so I can't tell you the outcome. But I think he will be okay. But I will never buy this product again.
Reviewed Jan. 6, 2009
I bought Sergeant's Gold for our 10 month old German Shepherd. We applied the product per instructions. About an hour later, she began drooling, twitching, and vomiting. I knew it had something to do with the Sergeant's Gold. I looked it up on the internet and found all the other complaints. We called our vet and he advised to bathe her with Dawn. This seemed to help. But 24 hours later, she is hyper, still throwing up and twitching some. We called the 800 number on the box and the guy said that the throwing up was because she ingested it and the other symptoms had nothing to do with the product. DO NOT USE THIS PRODUCT. IT IS POISON. The company should be sued for this product. I am spending 24/7 with my dog.
Reviewed Jan. 5, 2009
This is in regards to Sergeant's Gold Flea and Tick Squeeze-On for dogs (9-20 lbs). We purchased this product at Walmart. I followed the directions precisely and put it on my two Miniature Dachshunds from shoulders to mid back. Approximately an hour later, they both started acting very strange. They were shaking their heads and bodies, itching their faces and ears. I quickly realized that something was terribly wrong and washed it off with a lot of water like the box stated if irritation occurs. Both dogs went in their beds, acting lethargic barely opening their eyes if I called their names. I was afraid they were dying. I soon found out that they were experiencing adverse reactions.
I then called the Emergency vet. The tech then informed me of what this terrible product is capable of and what has happened to other dogs, vomiting, foaming at the mouth, seizures and possibly death. The tech told me to monitor them and if they experienced anything like this to immediately bring them in. I then researched the thousands of other cases with the same symptoms, some even much worse resulting in death. These are the adverse effects to a medicine supposed to help a dog rid of fleas? This product needs to be recalled, removed from the shelves and I will be persistent in doing so. My dogs and I experienced severe emotional trauma. I thought I almost killed my dogs. My dogs suffered from an irritation rash over their entire body for three days.
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Purchased Sergeant's Gold Flea & Tick Squeeze-On for Dogs on 10/20/08 around 2200. Applied it to my dog’s skin according to package directions around 2300. My dog vomited four times on the night of the application. The next afternoon around 1800, he was lethargic; his breathing was retarded and shallow and he collapsed. He was treated by an emergency vet for a topical toxin (Sergeant's Gold) for four hours followed by home monitoring. My dog was severely lethargic and required professional care for several hours. The product itself cost approximately $6. The damage incurred from the product totaled approximately $421 to date, with possible follow up appointments throughout the following week.
Reviewed Oct. 21, 2008
I purchased Sergeants Gold flea and tick squeeze on for my 3 Golden Retrievers and about an hour after I noticed my 1 year old running around the house like he didn't know where he was going and then he started drooling from his mouth and rubbing on everything. I called the hotline and they said to bath him in dish liquid, so we did. He still seemed anxious and was biting himself. In the meantime, I heard my other dog crying and I went downstairs to check on him and he was worse than my 1 year old. He had all the symptoms of my 1 year old, plus he acting like he was paralyzed in his hind leg and kept biting at his tail. My female dog was having some symptoms, but not as extreme.
After reading all the other sad complaints, I feel it is time that something should be done. That company needs to take that poisonous product off the shelf before another innocent animal doesn't have to suffer, plus the agony that the owner has to go through watching their beloved pet go through such misery. I was one of the lucky ones. I think my dogs will recover, but I understand, some were not so lucky. Please do something to stop this product from being manufactured.
Reviewed Oct. 21, 2008
Purchased Sergeant's Gold flea and tick squeeze on, for my 2 American Eskimos, serious scratching, crying, moaning. Gave them a bath, times 2, still very nervous, all within 1 1/2 hours of administering it.
Reviewed Oct. 20, 2008
I gave my pet a dose of the Sergeants Gold flea medicine and then everything fell apart in my world. On Friday night, I gave him a dose. Saturday morning, he is running around scratching, itching, foaming at the mouth, unable to rest, continuously moving. I gave him a bath twice with Dawn dishwashing liquid. He twitched as if he was having seizures. I was scared to death. Vet not in, since it is the weekend. Now three days later, he is just now getting back to normal. Why is this company allowed to continue to sell this product?
Reviewed Oct. 18, 2008
I live with my mother. I brought along my dog when I moved in here. We were having problems with fleas and tried everything. So we decided to try the Sergeant’s Gold Flea Treatment on my dog and the three that were already here. WORST IDEA EVER. We noticed after a couple hours after we gave them the treatment they started acting weird. Twitching and biting their paws, rubbing against things. Then they became like off balance - they couldn't walk straight, foaming at the mouth. We since then bathed them in Dawn and gave them Benadryl but it is awful. Just plain sad to have to watch your baby (dog) go through the pain they are going through. Everyone please stay away from this product.
Reviewed Oct. 15, 2008
After applying correct dosage to my dogs they started excessive drooling, twitching, crying, scratching and losing control of their hind legs. Took them to the vet and was notified of other victims of this product that they had seen, one which died. The bill was $300 for two dogs and the next day was a $900 bill since one of them got worse, huge vet bills! One of them requires overnight stay in the vet with iv and blood test, don't know if she will have long term damage because of this horrible poisonous product. This product is poison and should be taken off the shelves asap. Over $1,100 vet bills so far. A lot of money in these trying times. Had to stay up all night to monitor my pets and not go to work.
Reviewed Oct. 15, 2008
I have 2 small dogs. I applied the squeeze on around 2000 and by 2200 my dogs were rolling around on the floor, scratching and foaming around the mouth. They could not stay still and continued to lick themselves in the genital area and they could not settle and continued to roll around like I have never seen them do before. I was up with them all night. My husband checked the site the next morning and saw all the comments about other owners having the same problem with their pets. We have bathed our dogs in hope that this will help them. It's terrible when your pet looks at you as if to say what have you done to me and why don't you do something to help me. PLEASE DO NOT USE THIS PRODUCT ON YOUR PETS. IT'S POISON.
Reviewed Oct. 14, 2008
I applied the Sergeant's Gold Flea & Tick to my 20lb. West highland Terrier a couple of days ago at 11:30am and a couple of hours later, he was trying to roll as if it was itching him so I gave him a bath just trying to rinse some off so it wouldn't bother him. But then he started jerking his head back like something was on his back. I called the 800# on the box and was instructed to wash him 3 times with dish soap then apply Vitamin E oil where the product was applied. I did this but he started acting very anxious and still jerking his head. He would try to lie down but couldn't because of the jerking and he started breathing really fast. I gave him an oatmeal bath hoping it would soothe his skin.
Then later that night after dealing with this all day, I got online to see if anyone else had this problem and found many other complaints. And thinking that it may be toxic, I decided to give him yet another bath to try and wash the Vit. E oil off so it wouldn't trap the toxins in his body. The only way he was able to sleep that night was if I messaged his muscles to relax him and had to do that 3 times throughout the night. The next day, he was able to eat and drink but was really tired and slept all day when he is usually very playful. He seems to be okay now but that was a very scary experience and after seeing all the complaints from this product, they definitely should not be selling this product. So far there does not seem to be any permanent physical damage, I think, because I acted quickly enough to prevent it. As far as economic, I'm just out $10 for Vit. E and oatmeal bath. Something needs to be done before another pet has to suffer or even die.
Reviewed Oct. 14, 2008
My in-law bathed his dog with this 10 days ago. Two days later, she wasn't herself, she was 10yrs old but she played with our cats and smiled (yes smiled) anytime someone came. She was always happy till the bath. We couldn't figure out what was wrong, cause what one dog got (I have 2), the other one got the same. Except the last bath, one got last of normal stuff, so we ran and got SERGEANTS SKIP-FLEA AND TICK for dogs and pups. Well, like I said, she was a great dog. I NEVER guessed the shampoo till this morning after a search. After reading about dish soap, I ran to do it only to find I was too late, she passed. I advise EVERYONE to NOT use this. And if anyone has some legal info, please pass it along. I truly believe this product took her from us.
Reviewed Oct. 14, 2008
I bought Sergeants Gold to apply to my American Eskimo. After I squeezed it on per the instructions, he started to act very strange about an hour later. He would not move from his spot on the couch, was very lethargic, and breathing funny. It turns out he could not move as his 2 rear legs were numb or paralyzed. When I tried to get him to move, he could not and would yelp when he tried to get up or walk. I figured out that it had something to do with the Sergeants Gold flea and tick application I had given him earlier. I called the Sergeant's hotline and they didn't even suggest to wash him in dish soap and said that they weren't sure what the problem was and that I should call the vet. So I had to call the er vet because it was 10:00PM. I brought him into the er and they said that his problems were caused by the Sergeants as they had seen numerous other pets have similar reactions.
They advised that I take him home and bath him inn Dawn dish soap which I did. I had to stay up with him all night as he would not sleep and was shaking and obviously very distressed. He started to recover somewhat the next morning and by the end of the next day seemed to be back to normal. I have not seen any further symptoms since then, but it was a horrible experience as I was scared to death that my little buddy would be paralyzed or worse from a product that I bought and put on him. I would never ever use Sergeants again and am outraged that they still sell this product after seeing so many others have the same problems.
Reviewed Oct. 14, 2008
On Sun October 12th, applied product on my almost 1 year-old dog. Within 15 to 20 minutes, she became seriously ill, thrashing around, crying & whimpering, frothing at the mouth, salivating all over the place, twitching & shaking, digging at her ears with her hind leg straight up over her head! I have given her several thorough baths and doses of Benadryl. Only within the last 6 hours or so, I have seen improvement with the lethargy & alertness, but she continues to scratch non-stop and still twitches in her hind legs!! It is now 11:30 pm, Oct 13th. I am taking her to the vet in the morning. Won't know whether there will be permanent neurological damage until the vet visit. The cost of the drops (even though cheaper than Frontline), plus the vet bills now. Bought the drops because I could not afford Frontline at the time. Now I have vet bills coming!!!
Sergeant's Company Information
- Company Name:
- Sergeant's
- Website:
- sergeants.com
