Littermaid Reviews

I bought the LitterMaid Elite from PetSmart back in Dec. of 2011. I thought I'd be one of the lucky ones for whom this box works - not. After one month of iffy performance, the thing completely died. I called customer service - after waiting an hour on hold - they made me prove the thing was dead. I tried everything the agent suggested, nothing happened, still dead, so I sent in the list of things they wanted so they could send me a replacement box.

The tines do not reach far enough into the litter to scoop the poop. I have to hand scoop daily. I had one of these before and it worked fine for a long time, but this new one is a bust. Checking the LitterMaid website, they show out of stock on their automatic litter trays and the online complaints I read are saying the same thing, so maybe they are doing something about it? They need to. They aren't worth it with the tines not doing their job! The unit works fine otherwise.

The rake does not work forward. My box has never been used electrically since I got it. For the money, it is a huge waste. I had a Littermaid before and got help over the internet; I have it repaired twice and then the motor dies. I paid $191.00 for this on March 1, 2012. I need a whole new top that works. The whole Littermaid Elite is very poorly made. The waste container doesn't work the connections for the ramp and the cover of waste container is flimsy. I would never advise any one to buy this product again. Please respect this complaint and reimburse me the money or send me new workings. I cannot get anyone on the phone or internet to answer a call. Very poor service.

This is the third Littermaid box we've had. The first two were great. The third one was a complete waste of money. It jammed up several times, then stopped completely. We kept it clean and couldn't find any reason for it to not work. It lasted less than a month. We only have two cats, so it's not like it was used hard. Needless to say, it's the last one we'll get.

My LitterMaid does not clean the litter. I have to clean it every morning. The rake goes back and forth like it is suppose to but does not do the job it is supposed to do. The rake does not go to the bottom of the pan to reach all of the dirty litter. I can understand it not picking up small particles, but my God, it’s supposed to pick up large clumps. Will someone explain this to me without beating around the bush? I have only one cat, but I just wish this LitterMaid would work like it is advertised. Thanks.

I am giving one star only because my old, old LitterMaid that I found years ago when a neighbor moved worked for years and I have no idea how old it was when I found it. That is the end of any praise I have for LitterMaid.

A few years back I purchased a Littermaid, it worked great for about a year and then it broke. I went to WM and purchased a new one, it lasted about 6 months. We have a cat that pees a lot, so about a week ago, I figured I would give it a whirl again. The Litterbox keeps getting hung up, so I scoop the pee and then it works. Well, today I cleaned the bottom tray, put it back together and made sure it worked. The cat went to pee, now it's hung up in front of the dump station. The light keeps flashing, I keep resetting it, but nothing. I called CS, but due to the holidays there is nobody at the call center. I'm gonna try back tomorrow and if there's still nobody, then I'm cleaning it up, taking it back to WM and get my $90 back.

I don't know why you didn't stay with the Littermaid you had for about 10 year. The plow that picks up the waste was a lot better. I don't know why you changed it. I don't use it anymore.

I bought the LitterMaid multicat litter box. A few months later, it stopped working. I called the company and a man told me that he may be able to fix it by phone but that didn't work, so he said to send the upc symbol, battery compartment and end of power cord and they would replace the unit. This has been a couple of months and I have not received another litter box. I will no longer buy another LitterMaid self-cleaning litter box again and I will let everyone know to buy something else. I am out $120 for a litter box that lasted two months.

I had purchased the model before they came out with the Mega Elite (for multiple cats). It was easy to take care of and it eventually died. I then bought the Mega Elite model (their latest model) more times than I can remember. Probably 4 or 5 times (I am ashamed to admit). However, I must say, it was because their customer service was so good and they kept thorough records of my complaints with each one (dates, etc.) that I got lured into it. They would warrant each purchase for a year (not a one lasted that long ) so I'd call them, they'd have me send them a $10 check, along with a piece of the circuit board from the battery compartment area, and in less than a week I'd have the new box. (By the way, the circuit board piece and the check required no extra postage at all.)

This Littermaid Catbox is the worst piece of *** I ever had. I had previous models but this one is the worst. The rake never gathers the litter so you end up with a dirty catbox. So what's the point of having a self-cleaning litter box int the first place? For some reason when it does run, it flicks the top of the receptacle area so then the whole house smells of dirty cat litter. The rake comes off all the time. They have the wost customer service. When I have needed to replace one that broke 24 hours after I set it up, I was told to cut off the rake and send it back to them and they would send me a new one in 4-6 weeks. Thank God Amazon would take it right back without the 4-6 week delay.

This Littermaid Elite is a terrible product; it doesn't work as promised and it's more work than a pan of litter. I wouldn't recommend it to anyone! The rake just slices up the litter and the clumps from the urine aren't taken out. What a rip-off!

I also owned older version of self cleaning litter box. It worked great but the motor stopped. Now the newer version is awful. There is no scooping action at all. It pushes litter out to the edges. It is much louder than the older one. I hate it. I regret buying this one. How can I return a used litter box? It's very disappointing!

I have had the previous model for about 14 years. I never had a problem until the motor finally died. Being thrilled with the first self-cleaning box by Littermaid, I immediately went out to get a new one.

I purchased a LitterMaid Elite. I previously had a LitterMaid Pro that I dearly loved, and the Elite model was a huge disappointment as there was constant odor and spillage of the litter under the tray, which did not fit well. I have recently replaced it with a manual scooping litter box.

I agree with all the complaints I have read about the LitterMaid Elite Series for multi-cat households. I, too, had the older version--LitterMaid Pro--and it worked fine, was sturdy, and not too messy. The Elite Series is a piece of junk! It is very flimsy, doesn't stay together so you can't pick it up easily, doesn't clean out urine clumps, leaks litter from where the top and the bottom meet, and where the litter tray meets the box. I am so sorry that I bought this "newer, better" version. I am glad that I kept the old one.

I owned an original LitterMaid for almost 13 years. Actually, I owned two over that period. They worked well. When my current one died of old age, I purchased the Elite, which was all that I could find. It is a piece of junk. Sand is poured under the box. The pieces keep falling off. Urine sticks to the sides instead of being pushed into the bin. I am junking it and kissing $120 good bye. I don't know what I will replace it with. But I am terribly disappointed with a company that could cheapen their product this much.

Automatic litter box stopped working 30 days after purchase. Eight runaround emails later and no return phone calls (which were promised in emails), I still have a broken litter box that I paid $175 for. I basically had to break apart the unit to find the things they want returned (at my additional cost). Some of them do not exist in the unit. Now on the 8th email, they were basically giving me the runaround verbatim from the first email.

I have had a couple of LitterMaids for years, so I decided to buy the eliteMLE5500 when my other one died. I hate it; hate it every day it is being used. I still have to scrape out waste because the rack does not get it all, and the urine sticks to the pan. It is useless for the money we pay for them! I am going back to the older style, at least they work right. I am so fed up with the elite model that I am ready to throw it out the door, and I only have 1 cat.

It's the same sad story. I owned the LitterMaid box for one year. The string got caught in the tines. Since it was under warranty, they replaced it. I always had to clean the box with a scooper because the tines never seemed to clean it up. Finally, it stopped working. I called to complain and they offered me another one for $99. I'm back to a simple litter tray and I'm scooping. It is way easier and a lot less messy! What's up with this company?

The new litter replace cardboard - one soak right through. Now I needed to clean my rug. I am still happy with the LitterMaid but not with the cardboard replacement. You need to do a better study of this replacement. I would like somebody to call me or replace my money for the pans and carpet cleaning. Thank you.

I have purchased the Littermaid Elite self-cleaning litter box, not once but four times over the past 10 years. These things are a piece of junk. My first auto litter box was by Sharper Image and it lasted a very long time. When it finally gave out, I have been on a serious love-hate relationship with these litter boxes. They stink. I am back to the old fashion box with litter—hand scooping it and laughing at myself that I actually have spent over $400 on four separate boxes that eventually gave out.

I've had 1 littermaid, it worked great. My wife bought a LME 5000 before the old one stop working. I didn't want to use the LME 5000 till the old one quit working. So it set in the boxes for months. I got tired of the new one in the way. So I started using it. I've tried 3 different cat liter & the LME 5000 is junk. I have to remove the litter more than it does. If it does work, it drags out way to much litter. I've given up on the LME 5000 & went back to the old one. There has to be someway to exchange this LME 5000.

Had original LitterMaid for 10 years. Finally wore itself out. Bought new & improved model. Not true. Owned this model for 15 months. Motor was always weak and seemed to lag. Cleaning out litter box after being away on vacation. Upon noticing the unit had no power and noticed plug unit looked like it had been broken apart. Looking at it closer, it exploded. No breaker was triggered. We are lucky there was no fire as the adaptor and wires were completely blackened on the inside and melted.

The Littermaid rakes stop at the receptacle end of the box. I have replaced two of them. I believe the company is not being responsible with their product. The litter box cost $185. A considerable amount of money. I am quite frustrated as it appears many other are as well with this company.

I bought my original Littermaid automatic litter box about 9 years ago. I replaced the first one after about 4 years with the same model. In Dec.2010, the replacement unit gave out and I was unable to find a basic Littermaid box at the pet store. So I bought an Elite model with the clock on it and some other fancy options I don't use.

I bought the LitterMaid self cleaning mega litter box to replace my old one and it is the worse thing I've ever bought. It is very cheaply made, comes apart easily and does not clean box. The rack spicks are too thin and does not scoop up litter. I've tried different litter but nothing works. I wanted to return it but didn't have the box. My old LitterMaid box lasted 5 years and cleaned well. It was made a lot better and had locks on the sides. The gear on the rack wore out and couldn't replace it. This was a good automatic litter box. I even tried to put a screen on the rack but it didn't work. They need to fix this problem. I am not happy with this product. I will call the service department Monday.

After using LitterMaid automatic litter machines (four of them), I decided to get a new one. I bought a LitterMaid (Model: LME5000) Elite self-cleaning litter box. This is the worse LitterMaid that I have ever used. The new and improved is the new and improved piece of junk. I bought it at Target and am still within the 90 days so I am going to clean it up and see if I can return it. I am out $100.00 because of this purchase.

Well, I received my Litter Maid (new) with purchase of my new house! I thought this is great --not! This Litter Maid works like **! It worked for one stinking day. Now, it wont rake and beeps constantly. I had the original and it was a good unit, but this XL sucks big time! I'm physically disabled and can't clean the cat box alone! Help!

I have purchased three of their automatic litter boxes. The first one worked great but the motor burned out almost immediately after the warranty period. The second one also quit working again just after the warranty expired. The last one is the "Elite" model which is a different design. It is lightweight plastic whose sections do not fit tightly. Litter spills under the tray during scooping. The disposal tray top does not stay in place and allows odors to escape. This box is of poor design and is more trouble than manually scooping. I am so frustrated in the poor design that I am throwing this product out and will purchase a competitor brand.

I bought a self cleaning cat box at a local store, and have regretted it since the second day! It is supposed to clean itself by raking the soiled litter into a covered container after the cat exits. Well, it does rake the litter, but not just into the container. There is kitty litter all over the floor, and it doesn't just rake the soiled litter, but the good litter into the container as well. I am using the litter made by Littermaid, so unless they make faulty litter too, they can't complain about my comments. They charge $12.00 for a small bag of litter, to put into a messier kitty box than I had, scooping by hand. I would not recommend this product to anyone. It is a terrible product. It is in no way more convenient. It is in fact more work, and a bigger mess than scooping yourself.

I purchased my Original Littermaid Self-scooping cat box about 6 years ago. It lasted for 5+ years. When it broke in June 2010, I went to Wal-mart and purchased the current model. It broke in Oct 2010. As I was tired of replacing this unit at a cost of $90.00 each, I called customer service. After a 7-minute wait time, I spoke to a gentleman who led me through the various fixes but nothing worked.

The roller on the rake assembly for the Littermaid Elite automatic cat litter box broke and caused the rake to continue the raking cycle until I discovered this and turned the unit off. I have read many reports on this website stating that this manufacturer does not have replacement parts. I emailed the manufacturer's customer service and was given the website (http://www.foxpartstore.com). This website has replacement parts for multiple models and for other household items. The cost was small and shipping is free.

Wish I had stumbled upon these complaints 3 months ago before I wasted nearly $200.00 on the Elite! Never have been very impressed with the model considering the cost. I also have had issues with the rake getting stuck and then this morning, one of the plastic pegs broke off the rake frame after the device tried to run and run and run. I thought it should've lasted longer than 3 months - but oh well, guess I'll simply order a replacement rake - guess not.

Purchase the LitterMaid elite self cleaning pan from Target on 9/22/10. Does not work as stated. Does not rake the dirty litter to the box, does not rake all of the clunks to the waste receptacle. This product is defective from the beginning, should be taken off the market for false advertising. Advise anyone not to purchase this product. Paid $107 which was a waste.

I needed a replacement part for the LitterMaid Elite Mega Model LME 9250. I was told LitterMaid does not provide the replacement part. I have to purchase a whole new LitterMaid which I will never do again.

I too am having problems with the rake not going through the cycle without some help from me. But also one of the plastic rollers has broken so it won't go back into the "sitting" position by itself. I'm looking for a replacement rake.

My name is Donna. I live in Long Beach, CA. I'm so glad I saw this website while trying to get a replacement part for the Littermaid elite cat box. Ditto plus more. I had one of the first Littermaid boxes when they first came out. Like everyone said it was really great. Had no problems with it at all. During our remodeling, the AC adapter got lost. I tried to contact the company for a replacement but wasn't successful. So I had to buy another.

Just like everyone else, I had issues with the Littermaid Elite. The metal rake had issues cleaning up the waste, and constantly got stuck. It finally died after the rake got stuck in the middle of cleaning. We were out of town, so who knows how long it kept running. I am now using it like a normal litter box, and just ran to Petco to purchase a plain old litter box.

I bought an automated litter box from Littermaid. I bought the top of the line item which is $189.99. It broke after a couple months, so they sent me a new one. That one broke and they sent me a smaller cheaper one that retails for about $109.99. I told them and they sent me the same cheaper one. I bought the larger one because I have multiple cats and the larger one is for large multiple cats. The smaller one is for 1 small cat. I have called 3 times to get this corrected. They are sending an inferior product that makes a mess. I spent good money on the correct one and now they are not honoring their warranty.

I have had a LitterMaid litter box for 10 years and had no problems with it. It finally crapped out, so I bought a new LitterMaid Elite. What a disappointment! More litter ends up underneath the liter box than in the holding tank. The whole thing is poorly designed. The only thing good with the new design is the ability to take the rake off. They need to go back to the old design. I will never buy another one of these again.

DITTO! I am as Furious as my cats are. I have a LitterMaid plus and thought getting an "Elite" when I got a second cat would keep them (and me) both happier. The "Elite" is a piece of garbage. I've turned it off and line it with a box liner. What a waste of $169. No response from complaint department. What a bunch of losers. Time, expense, yeah, physical. I got it because I love the cats and rescued the two of them from shelters, but I can't climb the stairs everyday or lift--one arm!

I bought a litter maid and had it six years. I think it just wore out. I bought another litter maid, the "new improved" Elite LME 9000 in April and it didn't work a week. The plastic lid with the two tabs that stick up through the plastic holes will not catch and stay and the plastic catch tray would not fit. The rake would push the waste up to the tray and push it on the floor or on the lid which kept falling out of the two holes that didn't fit to start with. That's the worst product ever and should be recalled.

We purchased a LitterMaid automatic cat litter box 8 years ago. It worked great for years. So, we decided it was time to purchase a new one due to it seemed to be running out of pushing power. We purchased the new LitterMaid box in April 2010 at Wal-Mart in Aberdeen, WA. This new LitterMaid electric box is just horrible. It won't work any way near the old model. We are going to put it in the garage and just use a regular litter box instead. We hope to be compensated for the price we paid and are willing to exchange the box for the compensation. Thank you very much.

This is the 3rd LM680 I have acquired. The first lasted almost a year, during which time the rake would stop just short of returning to its home position and refuse to move until I left it unplugged for a few days at a time to reset it. This happened numerous times. Each time I was about to return it to the store when it would start working again. The day before leaving on vacation it had stopped again, so I bought a new one to help the sitter. She reported on my return that it had stopped working the first week. Wal-Mart refunded it and I got another. This last one lasted for one week. Today I got on the Littermaid Customer Service website to seek help. The form required a "Date code" before it would submit. The site told me first to look in the battery compartment for the code. There was none. Then, when I tried submitting again, it said the code would be printed on the "metal blade" of the power supply. Wrong! Since I can't even tell them, I'm telling you.

I, like everyone else, had the old LitterMaid for about 12 years. It finally died and I bought the new and improved, elite one. It is the worst! It, like everyone says, does not pick up anything. I clean it all the time, use the correct kitty litter and hate this thing. I was just writing to the company when I found this website. The part I loved, the rake, that comes out doesn't work. It should be sitting lower and the blades need to be stronger. I also get a ton of litter underneath the pan. Weird. The old one was so much better.

I have talked to numerous people at this outfit. Do not pay over $100 for the Littermaid elite. Mine ran for 23 hours before I turned it off.

I recently bought a Littermaid Elite. I had a regular Littermaid I had for about six years that had stopped working properly. Since that one worked a long time, I thought I would get another Littermaid but for more cats, since I now have three cats. I liked the idea that you could take the bottom half off and clean it easier. It cost me about 128 dollars and I have barely had it for two months and it quit. All it does is both lights blink but before that, it had a difficult time just even scooping out the litter. I went in to see and it would only that the cat had pushed more litter to one side after they went. One cat hates this one for some reason. When it scoops, the litter ends up going through the cracks where it is put together and I have a pile of litter under the catcher that I have to clean up every time.

My LE9000 works fine for two cats. Oh, you have to change the collection bag once a week and also clean it once a month but it does not look nor smell like a litter box.

I have purchased three litter maid self scooping cat boxes. I have purchased the elite, and two of the classics. The cat boxes do not even last a year before they stop scooping. The elite does not even scoop the urine or the feces out of the box. I have tried the cheapest to the most expensive litter to make the boxes work correctly, with no results. At this time I am forced to go back to using the old scoop by hand boxes. My daughter also had the elite, which I purchased for her, and it also failed her immediately. I will never purchase another litter maid again.

The Littermaid was the worst purchase I have ever made. It costs $100 and I am on a limited income. I bought the Littermaid box because I am physically limited, and cannot lift anything over 5 lbs. Littermaid advertises its product as self-cleaning. Their TV ads show the ease with which it offers. Everything about them is a fraud, a deception and disingenuous at best. I have had to clean it out every other day -- including lifting the box -- because, among other things, it does a poor to low job of self-cleaning. The expensive litter is not absorbing the waste, so some is always left behind. There is always used litter in the track of the rake.

We purchased a Littermaid Elite automatic litter box. It did not work right from the beginning. It got hung up almost every time it tried to clean. The older model was much better. I have used it for six months, not very happily, but now it won't work at all. The cleaning rake won't move at all now. The motor runs constantly but the rake doesn't move. This product is very inferior and the cost is $100+.

I had the original Littermaid self cleaning litter box which lasted 10 years and finally gave out. I obviously purchased another one and thought I'd not have problems. After a week of having the Littermaid Elite, we started having issues with the rake. I thought it was because of the amount of litter in the tray, but I was following the instructions and wasn't filling past the line. After a month, I had to turn the unit off and start cleaning it out myself. The rake would go an inch, back up and start over, go an inch, back up and start over.

I purchased my Litter Maid Elite because after 4 years my original one stopped working. I had my new unit 4 weeks when the sensor stopped working. I paid over $100.00 for the unit. I purchased it at Target. They would not take it back because it was just over the 30 days. After reading so many complaints about the company that makes this product, I am surprised that some action hasn't been taken against them at this point. I am self-supporting and do not have extra money to spend to replace products that do not work and have no oversight. I paid over $100.00 for this product and cannot afford to purchase a replacement. If a company makes an inferior product continuously, they should be replacing them at no cost to the consumer.

I thought it would be good if someone 'over the pond' chipped in. I read the comments on this website before buying a littermaid LME9000 and ignored them at my peril! I bought a new unit off eBay at quite a good price. It worked brill and I was really pleased. Until 4 days later when the rake just started going forward an inch, back an inch on the spot all the time. There is nothing jammed or stuck, no reason it should not work after 5 days. So now I have to box it up (a pain in itself! ) and try and get the eBay seller to take it back! Good idea if it actually worked!

Littermaid elite mega: I ordered it from Petco online. It lasted 8 days before the rake broke off. I contacted the company, and they wanted me to pay to ship out a replacement. I already spent $180 on a cat box that lasted 8 days. How many times should I plan on sending them money for shipping?

I got the LitterMaid Elite for my two cats to make cleaning easier on me. Not a chance! The LitterMaid Elite wastes cat litter by dumping it over the sides right before the holding container and I only fill the bottom to the fill line, plus, it always leaves urine on the bottom of the tray. It also smears and smashes cat feces against the walls of the tray, the rake and the lid of the holding container when the lid doesn't open soon enough, not to mention it gets stuck 50% of the time. They have replaced the unit three times so far and they seem to be getting worse.

Litter Maid Elite. It is all true as described by others. I spent over $150 on the Elite unit, right out of the box, the machine has issues. By the time, I realized my cats had already used it. Litter Maid sent a one time replacement, after receiving the circuit board, after paying for shipment of the circuit board, 2nd day air UPS, I received the replacement 2 weeks later. The machine is under powered and noisy. After a week or two, scratch caused by the cats covering on the bottom of the main tray, provided a key for the recommended litter to adhere, causing the machine to jam, not complete its cycle, obviously useless.

I purchased the Littermaid LM680 self-cleaning litter-box. It lasted 3 days and did exactly as the other complaints here have said. I didn't have the box but still had the receipt. Walmart was kind enough to let me exchange it for another one. This second one has lasted for about 3 weeks and the same thing has happened. Of course, customer service has you do all the "trouble-shooting" steps, to no avail. Imagine that! I, like so many others, had one years ago and it was awesome.

I am on my second Litter Maid Elite and I can tell you I would never purchase another! I had the old Litter Maid and it was great except it was hard to clean. When I saw the Elite, I thought it was worth spending the extra money to get this new litter box, boy was I mistaken. They where very nice and sent me a new one, but I had to spend the money to send in the computer chip. The sent me the Litter Maid Elite and this is worse than the one I had before. Do not, I mean do not think just because it looks great it will work. It has no power and would push a pea. I spoke to Fred and he was nice but did tell me that the complaints are pouring in. Keep scooping, save your money.

We had the original Littermaid self-cleaning box and it worked great, even with three cats. The motor eventually wore out after several years. Then, we purchased the Littermaid Elite and it was terrible! I had to clean out the litter box constantly. It appeared that the motor wasn't powerful enough to scoop even the smallest amount. Then, the grate would only go halfway and that was after I had taken most of the kitty litter out! Don't waste your money on this product! I wish we had the original one again!

In 2002, I had one indoor cat and purchased a Littermaid for the self-cleaning aspect and it was a gem! Our household grew by 2 cats and the automatic litter box would not work anymore. I thought this was due to the additional traffic and gave it away. For years, I have been scooping and felt destined to do so until recently while at a pet shop, I saw the Littermaid elite for multiple cats. I was so happy, I purchased the machine, additional receptacles, and plenty of the "correct" litter. I could not have been more disappointed.

We purchased the older LitterMaid Elite model with the clock/timer. It worked lovely for about 8 months and then began getting stuck midway. We used the proper litter and tried all the troubleshooting "tips" the manual had. Nothing helped. You'd think for a $100+ product, it would at least be able to rake up a clump of cat urine. We got the newer model Elite one, but this one doesn't have a clock/timer. Not sure why they took that away as it was actually pretty handy. This unit lasted less than 2 months. It barely made it over a 1 month, really. Same thing again, rake would get stuck midway and just sit there making that loud grinding noise.

I had purchased a LitterMaid model LM500 self-cleaning cat litter box which is the older unit and I was using it with three cats and never had a problem till it finally gave up after about 5 years of service. It had the plastic tines to scoop out the litter and worked just fine. After it finally did quit I ended up purchasing their newer model LME5000 with the metals tines to scoop out the litter. I now have only two cats and this unit has now quit before having it in use less than a year. The rake assembly will only go about half way and then return to the home position and then try again till it finally stops and the green light is flashing, indicating a problem or a cycle that hasn't been completed.

I have gone through several Littermaid litter boxes. I love the concept, but they do not last! For the price, I should get more than a couple of months of use. This is very upsetting!

My husband and I bought the older version of the Littermaid and it worked great for a while, but then wouldn't stop cycling. We returned it to the store from which we bought it, and we upgraded to the Elite model. The Elite model doesn't work as well, and we wish we hadn't spent the extra money. It dumps a lot of litter on the floor, which is quite messy. Also, the metal tines aren't as effective as the plastic ones on the older model, so we end up doing some of the scooping ourselves. We're looking for a different self-cleaning litterbox to add to our home, because we will not purchase another LitterMaid Elite, and the older model doesn't seem to be available for purchase in pet stores anymore. A lot of extra mess to clean up, and wasted money on a product that doesn't work very well.

This is the 3rd model that has broken within 30 days. I do not want to clean litter and thought the idea was great. The first model broke and I did not have the receipt. The second purchase did not work and was returned within 10 days. The 3rd purchase just broke within 35 days. I will find my receipt and return it to the store. This is totally unacceptable, poor quality and very expensive. It does not work.

I purchased 3 of the regular LitterMaid litter boxes and was generally pleased. I recently purchased the new model LitterMaid Elite Mega and it is not a good product at all. I have to unclog the litter twice a day as the rake stops at the clumps and will not deposit them. The LitterMaid would not stop recycling so I had to return to the store and they replaced it. The replacement works as long as I'm here to unclog it morning and night. What's the use? I was pleased enough with the first 3 units, but will not purchase another unless they acknowledge the product is faulty. I logged a complaint on their website.

I bought a unit the on 2nd week of December. Besides the cat getting the electric cord tangled in the rake on Christmas, now the darn rake won't move. What a waste of money! Don't buy this.

I purchased a Littermaid Elite self-cleaning litter box in July 2009. It broke in October 2009, and I purchased a replacement. The replacement worked for 2 months, and then broke in January 2010. Both times, contacting the company's customer service line was unsatisfactory, and resulted in an offer to replace the unit(s), as they were under warranty, and registered online, provided that I cut off various pieces of the units, wrote a detailed letter describing what was wrong, included a check for $10 to cover their shipping costs. The Littermaid Elite costs $129 at PetSmart, so I am now out $260.

I just bought two of these things because I just got two cats. One worked for two weeks and the second broke down a week later. I spent a total of $180 for this product and it didn't even last a month.

I purchased two of the new supposedly multi-cat LitterMaid Max and Chloe model. I had the old version and used it until it gave out. I am shocked at seeing the same complaints I have already posted, along with the fact that it doesn't work as well as the old one. They didn't increase the size of the receptacle. So multi-cat plus same size receptacle as one cat equals mess and needs to replace the receptacle quicker. At some point it actually stopped working altogether because the thinner metal spines wasn't cleaning the box.

We purchased a LitterMaid mega liter box from Wal-Mart. A number of months later, the motor stopped working. We called LitterMaid to get a new unit under the warranty. The person on the phone wanted me to remove a lid next to the battery compartment. This lid did not exist. I tore the unit apart to gain access to the electronic circuit board to remove the IC chip they wanted. There were 2 chips on the board, and they were both soldered in. Now, the supervisor wants me to mail them the circuit board. None of the parts they wanted exist in this unit. No one should ever buy this product or any item made by LitterMaid. They have no idea about what they are talking about.

LitterMaid's quality is hit or miss at best, mostly miss. I have used them for years and max life is a year. I had a replacement last just a week. My Elite just got dumped after a year, gears were stripped, tries to cycle. Spent a lot of time trying to repair, but most important components are sealed. Made to fail. In the past, I have been able to correct cycling issues with the reset button. Have any of you tried that for your problems? It's not in the manual. I found one of the old style for $80 online and seems to be working okay. I would never buy another and hope somebody comes up with a better system. If it works, I would gladly pay more.

Over the years, we've had two or three Littermaid cat boxes. They had their own idiosyncrasies, but for the most part, they worked well. The last one finally broke after two or three years, so we bought the new "upgrade," Littermaid Elite. The new system is completely different than the old. While its physical appearance may seem fancier, the product just doesn't work. It is no better than a manual cat box, which you can buy for $10.

I had a LitterMaid cat box for years and years. It finally broke after about five years of two cats use. I bought a new LME5500 almost a year ago and it works fine.

I purchased the LitterMaid self-cleaning litter box at Wal-Mart in Shelby N.C. The device stopped working less than 60 days after purchase. The device is plugged in and the on/off indicator lights up when it is turned on and goes out when it is turned out. However, the motor on the device does not function - it will not even make a sound like it would be trying to engage. I am very dissatisfied with this product. I have purchased LitterMaids in the past and they have lasted for at least 2 years before malfunctioning. I always keep the litter just below the full line, yet well above the fill line. The previous products I purchased had the Ionic Breeze built-in yet I believe this part of the product did not perform well. So this time, I purchased the LitterMaid without this extra feature. I would hope the company would replace my device since I have had it so short a time.

I know of several people who have this product. I only wish that I had consulted the above complaint website before I purchased this product. It is a piece of junk. Not only was it difficult to put together but it just doesn't clean the litter box like it says. I still have to remove the urine and fecal matter. What good is it anyway?

I purchased a LitterMaid 500 in November of 2008. It was the second machine that I have had. I loved the first one. This one has been nothing but trouble. It will run continually until turned off and then I have to take it apart to get it all straightened out. Since I am gone all day, this is not good for the cat not to have his litter box all day long.

We had the previous LitterMaid self-cleaning litter boxes. All of them worked with a few hitches every now and then. We had been buying their product since 2000. After our last MultiCat box broke, we decided to go to the store and buy their elite product, figuring the newest product would be an upgrade. Boy what a mistake! The first machine that we bought from Target had the motor installed backwards. Once we completed assembly and plugged it in, it kept making a noise that the motor was starting but wouldn't go anywhere.

I love LitterMaid litter boxes. I've had about three over the last 10+ years. I'm about to buy one for my grandmother for Mother's Day. I don't use the clumping litter, but a harder-to-find, specialized kind. It's about $5 for 4lbs, lasts about 2 months and I clean the litter box every other week but it won't actually get full for a full month with one cat. This is the only litter box my cat has ever known and he's perfectly fine with it. I currently have an older model, at least 5 years old. It still works perfectly.

This is one of most useless products I've ever purchased and I don't think I've ever been so disappointed in a product before. The rake barely scoops any of the waste and when it does half the time, the waste gets stuck in the rake. When it scoops, it's so loud and sounds so strenuous. It sounds like the whole thing might just blow up. I scoop more of the poop out of the box than the rake does. It makes me so mad just to think I purchased such a useless piece of equipment. Those scammers got their $130.00 out of me and I hope it comes back to bite them later.

Well, I bought the LitterMaid box from Wal-Mart. After 3 days, the rake just stopped and never ran again. So luckily, I still had the box. As soon as I walked into Wal-Mart to return it, the lady at the counter said, "Go ahead and grab another one," and I said, "Excuse me." She said the rake not working is what most of the complaints are about the litterbox. So after I got home with the new box, it was so much quieter than the other one. So I was thinking maybe that one was just broken from the beginning. And a month later, I am looking up Wal-Mart's return policy without a box and came across this site. Well, I will be off to Wal-Mart tomorrow hoping they will return it without a box if not I am out $100 and a lot of frustration!

I have had a Littermaid for over 8 years. Well I have had two of them. At one point it stopped to function properly then I found this guy on eBay who had written a repair manual. I fixed it within minutes! Best Litterbox ever!

Bought a cat litter box (LitterMaid) automatic litter cleaner, but never worked good. I think they should be made to recall these inferior LitterMaids, refund people's money or a gift certificate. I had one a few years ago and it worked great till the motor burnt out and then I purchased this mega one and it's terrible. Makes more mess than the cats. I read the reviews and there are a lot of unhappy people over these litter boxes.

I have owned a LitterMaid since they first came out and I have never had a problem. My first LitterMaid quit working five years after I had it. I called the 800 number and they sent me a replacement for free. If people are having trouble with the rakes not working, you may be putting too much cat litter in the box and if you use silicone spray on the rakes, it keeps the litter from sticking on the rakes. You have to use fine cat litter and you do not need much. Do not go over the line that is marked in the litter box. Reading the manual helps. It gives you a lot of good types.

What a rip off. A 200.00$ rip off. The machine does not scoop the mess. The rake can't handle the waste on one cat. I had the previous model and it worked great. After a few years it broke. I hurried to replace it with the NEW and IMPROVED model - what a waste of my hard earned money. You can bet I will not buy anything from Litter Maid again and I tell my Friends to avoid that machine like the plague.

After 10 years of having a LitterMaid cat box I decided to replace it with the newest model, a LitterMaid Elite. This product in no way compares to the older model. It does not clean the litter, it just rakes over the waste and keeps going. I tried changing the litter, filling it up more, but nothing helped. In order for the rake to clean, the litter was too high and then it just went back to starting position.

We have been Littermaid users for many years. When we first started buying the unit, it would last a few years but lately we came to expect a unit to last 7 months to a year. In recent months we have gone through 5 or so units. Some lasted a week or two, others never worked right out of the box. PetSmart where we purchased the unit has been really good about replacing the unit but it is frustrating to say the least. We have been researching other units and none seem to be problem free. We were told they make the units in China now and the product cost is so low that Littermaid just expects they will "crap out" (pardon the pun) in a short period of time. At $170, they can afford to replace them but it is time consuming and irritating to the consumer.

Okay, so I bought one of the original LitterMaids way back when. 1997! Loved, loved, loved that unit. Never had a problem. It worked for nearly eight years before it finally gave out. Had I kept with one cat, it would probably still be working. A friend of mine gave me her recently purchased unit in 2004. Her cat hated it, but with 3 cats of my own, I welcomed having the newer unit. Only problem one as soon as my own unit went out, the newer one soon followed. I was able to get the unit replaced with the $10.00 S&H fee. No problem...only the replacement unit lasted all of four months before it went out. Like another consumer referenced it was like no power was getting to it.