Walkfit LLC Reviews

Bought Walk fit shoe inserts at TARGET for $19.99 plus tax. So I did not have to deal with the crap from the company that everyone else had to. Got them for the pain I have in my foot. These were hard as rocks. They were very uncomfortable. I tried all 3 inserts pieces. Returned to TARGET. Got my money back. These suck.

I ordered inserts for my bad feet and ended up getting charged on my credit card for pills that I did not order. I told the guy when I ordered inserts I did not want any of the free stuff he was offering. I told him directly just the inserts and slippers I wanted. He went and sent me pills anyways and now they are charging my credit card. I WILL NEVER ORDER FROM THIS COMPANY AGAIN. SCAMMERS. How do they get away with doing this? It's not bad enough my feet are in so much pain. THEY MAKE IT WORSE BY STEALING YOUR $ TOO!!!

Ordered Walkfit, the actual orthotic wasn't bad. Came with herbal joint pill that I threw in the trash. When you buy the product it doesn't include S&H it's an extra 12.97. A month later, more bottles of this "joint junk" shows up in the mail, so I checked my credit card to find out they are sending you this junk at 44.85 a month and another 12.99 shipping. Checked on how to stop the order or return, packing slip says no instructions for this. To return, you have to call a number for this. I wonder if anyone has gotten thru on that number, I had zero success. It's a shame the site is a ripoff. They could probably actually market the product successfully. I supposes it does take less effort to rip people off.

I placed an order with this company and did not receive two out of three items promised for 19.99. When I called twice I was told both times "we'll just pay 14.99 more and another 9.99 shipping and we will get those right out to you!" When I told them I had date and time of tv ad they BOTH said "this is all we will do," and also "we don't have any managers or Supervisors here." When I said they were cheating people they both laughed and said "oh well".

I called Walkfit customer service to disputed some additional charges to my credit card, so someone by the name Jose answered the call, which he did answer the phone properly and he asked me what's the reason for calling. I started explain to him about my order, that I have place an order and Walkfit charges me two times and which my order was only $19.95 without S&H fee, and Walkfit charged me $32.55 and $43.39. When he check his system he said the same order was place twice. I told him NO it's only one order I want and that the system mistake and I need him to correct the problem.

They charge your credit card for erroneous charges. I tried to cancel my order before it shipped, but that made too much sense. They wait to charge you for shipping and handling charges. This is the worse company!! Do not conduct business with this company.

Terrible customer service. I spoke with numerous CSR's and a CSR supervisor and all I got was excuses of why my money hasn't been refunded yet. And also they told me to send back by refusal of mail so that I would not have to be paid shipping. And then they say they never received, and so then they don't post to your account your refund. It has been over a month. Is been a terrible experience. I would not deal with this business again and I forewarn people that do.

When I tried to order the Walk-Fit orthotics, the website advertised "Special Price! Three pairs for $19.95. Plus $9.95 Shipping and Handling each pair." Note that it does not say $19.95 per pair. My debit card was declined. When they called back to get it corrected and told me I owed $89.70 instead of the $49.80 I was expected, I asked to cancel the order. Billing couldn't do that (because that would be too easy and make too much sense), so they gave me the customer service number. I called and spoke to Mario, who cancelled my order, but frankly I have no idea if I will still be charged S&H (for a product that was never shipped!) or not because I could barely hear him.

This has been the worst website and customer service I have ever dealt with. After you enter your info and hit submit. You see nothing, no confirmation, order number, not even sure the order went thru. No email of receipt. They don't tell you how much the order is or give you an order or tracking number. I did receive an email saying it was shipped but still no other info and money was taken out of my acct. Waited for 3 weeks, haven't seen package, so I emailed them asking for a tracking number. They sent me a return email saying I need to call customer service, there was no valid address.

On August 18, I ordered 3 Walkfit insoles through online. Walkfit states that the product will be delivered 2-4 weeks. After two days of my order, I received an email from Walkfit Customer Service asking me to resend my order since they could not locate it. Instead of sending the order as they requested, I sent them an email asking them to cancel my order because it is cheaper to order them via Amazon. In addition, I called Walkfit customer service that I was canceling my order and please do not send the products. They told me that it is ok and just send the package back and they will refund me my money. But they did not inform me that they will refund the cost of the product less shipping and handling.

I ordered 3 pr. of inserts @ 19.95 ea - over 2 mo later received just 1 pair. Sent 6 e-mails asking for the 2 pr I did not receive, as well as being charged double the listed price. Never received a reply on the extra charge or the other 2 pr. Recently had my bank call, and on conference call, they denied I ever ordered 3, on the extra charges they said it was for the pads, slippers & shipping.

I ordered a set of orthotics and received them the first of June. I understood the price was $19.95 plus shipping. A pair of slippers was sent at no charge! The bill charged me $19.95 plus $9.95 shipping and $9.95 shipping for the slippers -- for a total of $39.85. I called customer service today, June 16. At first, they were going to credit my account for one shipping charge, then said they could not do that. I told the representative I would like to return them. I was informed that I would not be refunded the shipping charge. Ridiculous! The shipping charge was as much as the item! And it came in a manila envelope! Please do not buy from this company!

I have been using these insets for years and love them. It was the only thing to keep my plantar fasciitis in check. I liked the original better than the platinum as they lasted longer.

I entered my order online, 2 pairs womens size 6 1/2 of the Walkfit Platinum orthotics for $19.95 each. I did not receive an order number, a confirmation not tally prior to processing to detail total costs, taxes (if applicable), shipping and handling and total. The only "confirmation" I received was a sentence that my credit card would not be charged until shipment. I can't upload a receipt because I did not receive one. I called customer service, which was in India, to inquire if in fact my order was received and is being processed, what my total charges were and the details. They were going to charge $9.95 dollars for S&H for each pair!!!! I insisted that I only be charged for only 1 S&H charge for a single shipment comprised of 2 pairs.

I just called and tried to purchase inserts as seen on TV. Once they got my credit card information they just automatically started adding things to my order, even though I was saying no. Ended up calling my credit card company and canceling my card and getting a new one. People beware of this television offer. Someone should go after that doctor that supports them..

Physical therapist advised me to try orthotics because of ankle pain. When I saw the Walkfit Platinums, it felt like an answer to my prayer. So I ordered them weeks ago. They arrived today. The $19.95 orthotics ended up being $29.90 after shipping was added, the "free" gifts added another $17.70 for shipping, and the cushions were $14.95 plus another $4.95 shipping. I immediately called the number on the invoice and I was told to give them away and that they would refund $34.90, but not the shipping charges. Then I was told they would refund $30. I asked what happened to the $34.90. Their final offer was $32.80, which ended up being the exact amount of the shipping charges. I was willing to pay return shipping, but they didn't want them back. I notified my credit card company and requested a total refund of my $67.70.

I saw the advertisement on television and ordered some for my 89 year old father who has leg/back pain. The 1-800 call is very deceiving and has you ordering more products before you know that you have done it. Then, the charge for all the extras. Shipping was $30.00 and that was not stated either. My father wore them for 2 days and he had extreme leg pains and had to be treated for the strain these caused him. When I called to get return authorization the agent (all customer service is in India) kept telling me to keep the product and I would not be charged the additional money. I kept insisting that I wanted my full money back as promised and he knew to say that original shipping costs would not be refunded -- which tells me they know that a good deal of their profit is in the shipping costs which are never mentioned (just "plus shipping and handling"). DO NOT RECOMMEND DEALING WITH THIS DISHONEST COMPANY!!

I purchased 2 pairs of Walkfit inserts, they were very painful and needed to be returned. The ccr said all shipping fees were non refundable. Of course I was not informed of this prior to the purchase. So I was charged $61.80 and will only be refunded $41.80 and that is before the cost of returning the product to them. Just absolutely bad policy and I would recommend to anyone interested in the product to take two things into consideration. Their bad policy on the return as well as the fact that these inserts hurt within minutes of putting them in. I could only use them for about 10 minutes. If you have a problem with your feet DON'T BUY THIS PRODUCT, go to a doctor and get inserts that fit your own feet. This was a stupid move on my part and I am paying the price, literally.

I tried wearing the Walkfit insoles and they made my feet ache more than before. I know that when your feet hurt, you hurt all over, but the cure was worse than the original pain.

Upon watching Walkfits TV commercial I called them to see how much shipping would cost for their inserts, three arch pads, peppermint cream, and free slippers offer of $19.99. The phone Rep. lied and said it was $4.99 for shipping. Then after the Rep. asked for my credit card numbers, she told me it was $9.99 for shipping on the above listed items minus the slippers. When I asked about the free slippers the Rep. angrily snapped that she hadn't gotten to that part yet of the offer. Then I out from the Rep. that there's an additional $9.99 shipping on the free slippers plus $9.99 shipping on the inserts. I then cancelled my order. It was a bad and scary experience. This walkfit co. should be reported to the Better Business Bureau!

I RECEIVED THE HOUSE SHOES, BUT AFTER a week the shoes sole came loose from the bottom and the inner part came out.

They just took money out of my account and I had cancelled the order months ago! This is twice now they have done this and the first time they didn't even give me back all of my money!! Whatever you do, do not order from here. They will rip you off!!!!

What type of business has managers who would support an order taker that screwed up an address of a customer, do not contact the customer to find out why their order cannot be delivered? Then when the customer calls to find out where the order is, finds out that a staff member put part of the billing address in the shipping address? Instead of the business offering to expedite the order because of their own screw up instead boldly tells the customer there is NOTHING that can be done other than to reship the order for delivery for 14-21 day delivery. When customer ask why can't the shipment be expedited due to the business mistake, she is arrogantly and ignorantly told that she can have a refund or wait the 14-21 day shipment?

I ordered by phone the walkfit inserts on 8-23-14 and never received them (today's date 9-14-14). Credit card charge $29.90. On 9-27-14 my credit card statement showed a charge for $44.85 from an unknown source. I contacted my credit card company. They have sent me a two page report to fill out. Prior to sending in the report I received a package from walkfit that appears to be a bottle of pills. I have not opened it but pills and charge from a company called Wf Joint support then a package from walkfit with pills. Something is going on. I have today found this site and sent an email to the customer service of walkfit cancelling both orders. I have included a pic of the unopened package. I am hoping for the best but preparing for the worst.

BUYER BEWARE OF 'FREE' GIFTS! The orthotics themselves were okay, the online ordering was confusing in that I thought I was giving the size for my `free' pair and ended up ordering another pair. I just said oh well and wrote that off, because it was a decent price. I received them in a timely fashion along with a 'free' gift of foot lotion and some joint relief pills..this is what the buyer needs to watch. I did not sign up for a 'preferred shopper', they signed me up when I placed order..and apparently this 'free' gift comes with strings. About a month later, I pick up my mail and there's this package of pills with a new charge [that I investigated immediately] on my CC.

Paid for 2 sets of the inserts plus a bottle of foot lotion. Received only one pair. After waiting 4 weeks for my order, I called customer service. They wanted to send out a claim form (2 to 3 weeks) then wait for another 4 weeks to let them decide. I was really mad and tried to resolve it on the phone. Then got a email telling me they shipped my order. That was 2 months ago. They are ripping people off (see complaints site). I would never purchase from this company. It is a scam.

They make you believe the product is only $20. LIES! They send you 2 pairs @ $20/ and charge $9.95 each even though they all come in one box!!! Additionally they advertise "free" slippers but charge you another $9.95 for shipping. A $20 order turned into $70! And here’s the kicker. THEY DON'T TELL YOU THE TOTAL AT CHECKOUT OR THE EMAILED RECEIPT! In fact at no point do they tell you your total until you get your product.

If you want this product, you would be better off doing your research and ordering it from Target or Amazon or anywhere rather than direct from the company. They make their money on their shipping. For each pair ordered you pay $9.95 shipping and guess what, it all comes in one box!!! This company is a joke! A bad one!

I would need more like 200 pages to tell everyone how crooked this company is. They are the poster child for their lying, rudeness, cheating, insulting, dealings with their stupid non-working orthotics. Do not even think of dealing with the crooks. I have records for everything I just said.

Today I ordered 2 pairs of the inserts. I had an online specialist (Jessica) conversing with me. She had offered me 3 pairs for the price of 2 pairs. I had to pay 9.95 S&P. The total cost to me was 69.75. However, this was not true. She was pushing express shipping.

My husband ordered the shoe inserts for his feet. When the order arrived the shipping & processing was over $20, more than the actual product. There was some bottle of pills that we didn't order or want & we threw them away. We have seen infomercials where they "claim" to send you a "second absolutely free, just pay separate processing & handling fees." Then their fees tack on another $20. We weren't too happy but just figured we would never order from them again & that it was another case of buyer beware.

I have never been so upset and disappointed. I just received my package, only to open it to find 3 pairs & a charge for $90! I ordered ONE for super cheap. And to return them, I have to pay $30 AND pay for shipping! Oh my goodness. What a crock. It's so upsetting. Especially considering I haven't had a damn paycheck since July 1st and due to my traumatic brain injury, I'm not allowed to work for at least a year. This makes it really difficult to pay. Thanks. Especially considering I was hit by a tractor trailer on July 22nd and I ordered these to assist with learning how to walk again. Never again. I won't refer anyone in therapy to them, nor will I ever use this waste of a company again. Great customer service. NOT. You can barely understand the foreigners & they're You'd RUDE. They'd probably be better at getting repeat customers if they wouldn't rip people off, especially the disabled.

I got one pair and was very happy, they work. Tried to order 3 more pair (gifts) and ended up with 3 different prices in 30 min. 1 coupon that came with 1st pair, 2 online price, 3 talking to person. Difference from $64 to $89. I hung up. Next day (supervisor) called and gave me a price that I was happy with, and I ordered 3 pairs. Got 2 right away, but they were out of size 12, still waiting. THE BAD = This is the only time I've used my CC, and my CC co. called to inform me of fraud, as my card # was used in a hotel in CA. I live in New England. Card canceled, and I'm without a cc for a week waiting for a new one. THE GOOD = these things work, and my feet feel much better.

I bought the Walkfits a few years back in the store at my mall. Anyway, at the time I bought them, they were a fairly new item, but the design was faulty. Every time I lift my feet up to walk, that damn Walkfits always slid down into my shoes forcing me to readjust them by taking my feet out of the shoes to get them back to where they are supposed to be placed. Terrible item to own because at least with the other gel inserts on the market that they purport on their infomercial as saying that they provide no support, those inserts don't move around inside your shoes when you walk. I thank God that I bought them in a store and not online, or off the TV.

Pressured to buy other items, declined each and every one. Unable to get off the line and I needed to leave. They already had my credit card information. It was only by chance that I decided to check out their website and saw all the complaints. I immediately contacted my credit card and cancelled it.

They charged my cc $200 right off the bat. Had to report my card lost (little tip)! They suck.

$1 offer to try Walkfit Platinum was the enticement. I placed the order. I had to input all credit card information for $1 charge then "submit" to a $30.90 charge posted. I immediately went on their chat system to question. They said it was only $1 for a refill. I advised them to then cancel the order which was placed. The email verification said it has been shipped 5 days later, and I responded to cancel shipment. The shipment was received. I called customer service (New Delhi). They said to send it back at my own expense ($16) or I will be charged. This item is $12.95 on Target shelves. I returned it and all funds were eventually credited, but I’m still angry with the fraudulent activity.

First the website says “Trial offer for a buck.” I was charged $24.85. Shortly thereafter, the account I used was fraudulently used in a few transactions at Starbucks and Nordstrom in CA. My account got frozen by my bank as they conducted an investigation. Meanwhile, WalkFit kept sending me notices. I finally opened another account and sent them a paper check. My deposit took some time to clear at the bank resulting in a NSF on the check I wrote to WalkFit, $26 in service fees. I deposited $50 more into my account to cover the check but before that could post, WalkFit submitted the check again.

I went on their website with the intention of ordering. They ask for your card info and then the screens pop up trying to get you to buy other things. One screen came up asking if I wanted to order the cushions, for 15 dollars extra. I thought they were included and decided not to place the order. I exited the screen. They charged me over 40 dollars. I never confirmed the order and even if I had, they advertise pay one dollar now and the rest in two weeks. They are liars and scammers. Do not give these people your card information! They charged me over 40 dollars for an order I never placed.

I am very pissed off with this company. They will not cancel the order or refund the money. As of today, the transaction was made yesterday and charged my account $193.54, not $19.95. No bill was showing up after the transaction and no tracking number for shipment in my email. I made a call at 10:00AM and was told to call back in one hour - the order will show up in their system and it is being shipped out. I feel they are a big scam company. Watch out!

My husband purchased this, not knowing the scam that was taking place. When he realized what was going on, he immediately contacted them to cancel this order. They refused and told him he had to call back in a few weeks. Then he got charged with some pills, as well as something else with another vendor. Unbelievable. In the paperwork, they have some paperwork that they use arbitration. Funny how they think that would hold in a court of law. I am on these people like flies to **. I am also having the media take this story on. I'm filing a complaint with the attorney general in the State of CA.

This is a scam, people. They take advantage of elder people. My dad bought a pair of orthotics and everything was fine till every two months they send him bottles of pills that he did not order for three times. We called customer service and returned the products. When the products arrived to their warehouse, we contacted the customer service again and they did not want to give my dad his money back. This is an illegal company. We returned the products and they did not want to give us the money back. Be aware!

Walk-fit stole money out of my account. I made the mistake of ordering 2 sets of orthotic inserts online. First, they take your credit card number, and then a series of offer screens pop up - slippers, gel inserts, vitamins, etc.- to get to the end of the transaction, but no itemized summary of charges. Emails only confirmed order received and shipped - no itemized bill. My card was charged $80! Then a month later, they took money out of my account for $38! When I called "customer service", I got routed to India. The explanation, as far as I could understand, was I owed a "balance". Furious, I got online and found many similar accounts dating back to 2008. I had to cancel my bank card because they have stolen from others’ accounts again and again! How can this company still be in business?

Internet order with hidden charges and no "free" item as advertised: I got information from a friend to check out the website for a free trial for Walkfit.com insole pads. I also called them yesterday to confirm cancellation and again was told that they had already processed in spite of all my attempts to cancel. It is nowhere disclosed about S&P charges for the "free" item which has a double S&P charge.

I ordered the Walkfit inserts and when they arrived, there was a bottle of joint supplement which I did not order. One month later, I see that Walkfit charged an additional $44. When I called, they informed me that the bottle of pills was a free gift and I should have read the welcome letter. They said the letter stated that I needed to cancel to avoid getting future bottles of something that I did not order! They insisted that I try the pills. I insisted on getting my money back. They said to refuse the shipment and they would refund me $39. I told them that I wanted the full $44 and they refused. I will send the bottle back and I will dispute this with my bank. Terrible company. I will also file with the BBB.

WalkFit Platinum overcharge - First, I only checked the prices on their page, but I wrote my credit card information. At the end, I did not agree because they never showed the total amount of the sales. I never pressed the final button to complete the transaction. They charged my card $142.00. But the worst part, on 09/04/12 they charged my credit card again for $ 75.60. For what? I really want you to make an investigation about this company. I think they steal money from people. Thank you.

Around 1/2011, I bought about three pairs of Walkfit Orthotics. I used a Visa card. The Walkfit Orthotics were awful. I called Walkfit and I was told to return the items and give them the tracking number. I returned the Orthotics, but forgot to get the tracking no. I called Walkfit and I was told to send them a copy of the mail receipt. My bad luck, I lost the receipt. I faxed them about this together with the order nos. I still requested for refund; no word from Walkfit. I went to the Walkfit address in Rancho Cucamonga, Ca. It looks like just a mailing address as their customer service is offshore. The Orthotics were not returned to me. Found another single orthotic and mailed it to them 6/2/12. I have tried to get a refund off and on since 2 or 3/2012. Walkfit said my refund is $59.80.

I placed order online. While placing order, a representative - Jessica - pops up on the screen asking if she can assist. Basically, she is a distraction so you will not notice all the fine print and miss un-checking boxes for auto reorders. It was supposed to be $19.95 plus S&H for 2 pair of inserts, 2 pair of slippers free. Just pay S&H, 1 Foot care, again, free just pay S&H. After you submit your order, you get no chance to see exactly what was ordered and how much you are paying. The rep, Jessica, said she could not help me and to call the toll free number, which was not accepting calls at this time, try again later. I sent 2 emails - no response. I finally got through on the phone and the total for the above order - $127.45. I cancelled the entire order and will watch my credit card carefully. I would not order from this company.

When ordering, I got the free shoes. They sent me two pairs. I only authorized one pair and they are huge, too big. They will not stay on my feet. I called to return them and they told me I could only get the price of shipping and handling back for them. They charged me $19.90 for them and I am not happy about this at all.

I order my husband Walkfit inserts. These are his second pair as his other set has gotten uncomfortable. We received the order. It should have cost $29.99, but instead charged me $59.75. Now 5 weeks later, Walkfit Platinum came in my bank account and charged me another $18.90. I was overcharged the first time. Now like crooks, they just put their hands in my account without my permission! The customer service is in India and it was near impossible to understand what he was saying. I know a scam when I see one. Don't buy inserts here.

WalkFit insoles: it is the same as all the others on the many pages of complaints. I reported it to the BBB with no results. They would put me on hold and play loud opera music and never come back online. They lie, cheat, and piss you off every way they can and more or less tell you to get lost. I hate this outfit and everyone that has been cheated should really take them down. Where is the law in this country anyway?

My credit card was stolen and someone fraudulently charged an order at WalkFit Platinum for a 12-month subscription. After letting the company know I did not place these charges, and the credit card charged was denied, they claim to have sent me another order for $18.90, which was never received. They are now sending threatening letters if I do not send them the money 'owed'. I have spoken with several "support" and "customer service" 800 numbers which are based in India, and have been told they cleared this up, but just received another letter. I think their fraudulent business practices should be looked into.

I tried to cancel the order but was told it had already been shipped. So they told me to refuse the order when it is delivered. I did refuse the order and sent them proof. Three weeks have passed and my credit card has not been credited. The order should have only been $29.99, but my credit card was charged $77.70 because they shipped items that I did not order. What can I do to recover the funds? I am disputing the charges with the credit card company.

I had called Walkfit after watching their infomercial on TV stating that it will help back pain and foot pain. I ordered the product on or about the first week in January 2012. Before I placed the order, I had called and spoken to a representative on the phone and specifically asked if WalkFit insoles were designed for healing Plantar fasciitis. She said they were designed to heal Plantar fasciitis as well as help with lower back pain. I went in to see a specialist yesterday (April 25, 2012) because my back pain became worse.

I ordered the Walkfit platinum for both my son and myself plus all the extras they offered. The only thing that came for me were the slippers. My son got his whole order. When my son called and complained, he got a foreigner that wasn't very helpful. They charged me over $50 in shipping alone and it was a small box! Beware, they are not a good site to order from. You're better off looking elsewhere. I will not order from them again and I will warn others to avoid them as well!

I received a pkg with some orthotics for a man's shoe size (actually, half a pair of foot orthotics, not even the right item that was on the packing slip). I never ordered these. It was the wrong address and phone # were on the packing slip, but my name. My mail carrier thought it was just misaddressed and delivered it. I called the company, could barely understand the poor English of the person, and tried hard to explain the situation. That in itself was a chore. I live alone; no one could have used the Cc plus it was done online. I never place orders online. She said if everything came back satisfactorily, I'd be credited (of course, minus S&H, plus I'm out that on my end too). I tried to get her to realize they only sent half a pair of orthotics so it would not be "satisfactory." She couldn't grasp that concept, seemed like she was reading from a script.

The order has to be over the phone. They just keep trying to get you into some other "free" offer, which is just a way for them to auto bill your credit card that, by the way, is asked for at the very beginning of the call. When I told the person on the phone that all I wanted were the insoles, she said she had to make all these offers. Enough already! Put a stop to all this sales ** and listen to your customers. I did complete the order, but if I could find this product somewhere else, I would never do business with these people again.

I ordered the orthotic inserts at $19.95 with $9.95 shipping the total on my e-mail confirmation was $29.90. When I checked the status of my order, I was informed my credit card was being charged $54. I asked that my order to be cancelled and the manager in customer service refused to cancel my order. I asked to speak to her supervisor and she said she was the highest on duty. I also told her I would go into my bank and dispute the charges to my account.

Extremely high shipping charges. I canceled my order and keep getting charged money on my card. It's a complete rip off! It's a scam! Do not buy this **. I called many times and got no satisfaction.

I ordered a product based on a telephone offer. Shipping (from Canada, as it turned out) was nearly the price of the product. When it arrived, and I examined it closely, I learned that it was identical to the one I owned, and had purchased from my local drug store for half the price, less, of course, shipping and handling. I am returning, but will have to pay shipping to Canada, forfeit the shipping I paid, and will not end up whole.

They would not cancel my order. I called customer service, but got no help. I called the LLC main office at 818-217-2000, and spoke to Collena ** in their so called legal department, but still, no help. I suggest you call her anyway, because she seemed rather skeptical to anyone who had problems with orders. I asked her how she slept at night. Apparently, no problem. I cancelled my credit card so they can not keep charging me, and will file a dispute with the bank for a full refund.

Do not order from this company. I ordered 2 pair of inserts, online at the official company website. The website wrongly recorded my order. When I contacted the company by phone, I thought I had straightened out the order.

I ordered replacement Walkfit for my husband. The company cashed the check and has yet to send the package. When I call the 1-800 432-05378, it is someone in South Asia and the English is terrible/very bad. The lady was reading a script and could not answer any of my questions regarding the replacements. Finally, I requested to the supervisor and she states the order will arrive in two-three weeks.

I ordered from the infomercial. I am a diabetic. There was no mention during the infomercial that the inserts were not recommended for diabetics. There also was no mention of the ridiculous break-in period. I kept them because I knew it wouldn't be worth my while to try to return them and get my money back but I for whatever reason, kept them around and finally decided to just mark them Return To Sender and let them have to pay the return postage. I sure wish I had read everyone's horror stories before I ordered.

I ordered the Walkfit for the price of $19.95, but turns out that I never received such order and I was charged twice, over $80 and they only want to credit my account for $19.95, and in order for me to receive my money back, I have to call back in 10 days for an approval, approval of what?, to get my money back!?

I ordered Walkfit Platinum with Joint Support pills. I was told that I had 30 days to refund the product. I returned the product. I called and canceled everything. I was then charged $44.85 for an "automatic shipment" of Joint Support pills. I contacted a very rude customer service lady regarding my return and refund. She said that there was no record of me calling to cancel everything. She said that I would only be refunded once they received the products back, minus the shipping and handling. I could not understand her terrible English. I asked to speak to a supervisor 5 times before Sumit got on the phone and told me the same thing. This company is a scam and the government should shut them down! The product is horrible and they are taking people's money left and right here!

I placed an order for a pair of WalkFit's foot soles. When you place the order, their website forces you to go through at least 15 other pages where they solicit you to buy other products, including more of their foot soles. I carefully went through each page to make sure I don't end up ordering anything else than the one pair I ordered. At the end of my transaction, they didn't provide me with my subtotal which I thought was very odd. They emailed me a confirmation email of my order that also didn't list the price of my order.

There should be a minus category for the rating system. This company is fraudulent, horribly deceptive and incredibly unethical!

Want to avoid the WalkFit scam? Target stores sell WalkFit. No shipping or handling and no extra charges, and Target gives you a refund if you don't like the product. Bypass the online sales and TV ordering.

This company is horrible and I strongly recommend anyone not to purchase anything from this company! Read on for my horror story.

On TV, I saw their offer for insoles costing $19.95. I went on their website and found the same offer, even comparing this price with their regular price which was more than $200.00. So I ordered one pair of insoles for $19.95. On December 2, 2010, I saw on my Chase card statement that they had deducted $75.91. Right away, I wrote to them and told them that I only wanted to pay $19.95. If not, I didn't want the order. They never answered my complaint. Yesterday, December 9, 2010, I received a package containing not only the insoles which I had ordered, but 4 bottles of capsules called Yellex for an additional $29.95. Of course, they charged me the tax for the higher total, plus an enormous sum of $19.90 for shipment. Had I only received the insoles, taxes and shipping would have been much lower.

This company obviously makes their money on shipping and handling charges, which they add to each and every item ordered. If you order 2 of the same thing, you pay shipping and handling twice. If you return the product, they only credit the product and get to keep their exorbitant shipping and handling charges which are way more than the cost. If you order something from them and change your mind 2 minutes later or, as I did, decided to cancel even before you have finished the order process because their cheap sales gimmicks make you realize they are selling junk and making their money on shipping, sorry too late.

I received more items than I requested and they billed me for it. When I called to tell them I had returned their product. They said, they will credit my account. They did but only for $19.95 ( they billed me over $100 ). They charged me again an automatic fee of $37.80 for items they said would be sent monthly and I did not order them. I cancelled the order. I have not heard from them. It cost me over $90, more than I thought I was ordering.

I ordered the Walkfit orthonics through As Seen on TV. When I called customer service to see why they charged my account and never received, thus far, my product I noticed that they don't even answer the phone with their business name, first clue that something was not right.

I order the walk-fit from an infomercial, they added extra items I did not order. The following morning I called them, the order had not been placed at this time, so I informed them I wanted to cancel the order and my account credited. They said they could not do, that I to refuse shipment and then they would return the money. The man I spoke with was Sam with a heavy Indian accent.

I purchased their walk fit orthotics. They started sending me something called Flex Relief in a bottle. I called them on September 15, 2010 at 4:27 p.m. Mountain Time to cancel their auto ship. They continue to ship product to me and charge me. I have called and received confirmation of cancellation numbers, but when I ask for that information in writing, they refuse to email it to me or fax it to me. I am sure they will continue to ship and charge me.

They said they would cancel. They have been taking money for months and say they don't. I have proof on my bank account. They won't credit me. I have sent product back. I am now going to cancel my bank account to get them to stop.

Wanted to place an order on WalkFit web site. Filled in all the required information and thought that the order entry process will advise me the total order value and ask for me to accept or reject it before confirming the order. Well, WalkFit On-line order entry process does not give the buyer the option to either approve or cancel the order. Once you hit the submit order button, without telling you how much the total order value is, your order is confirmed. This is absolutely unethical and utter deception.

Walk Fit definitely uses business practices that are "suspect!" I, in good faith, placed an order via phone after viewing infomercial. Using the automated phone order system, and after giving my credit card number, I was bombarded with numerous supplement bargains, magazine offers, and additional shoe aids. This became increasingly annoying and was bordering on harassment!

I ordered 2 WalkFit--one for my husband and one for myself on 02/09/2010 for a cost of $34.90 plus tax of $4.61, ship cost of $14.90, total $54.41. After several months of not using them, I followed the return instructions exactly. First, enclose the order form and package items in strong box. Second, return using Parcel Post to the Rancho Cucamonga address. Third, insure the package. Fourth, don't send C.O.D. I also called the 800 and left a message to inform that I was returning the items and supplied what my order number was along with my phone number.

I ordered WalkFit orthotic insoles. My account was billed $82.65 which included $9.95 for shipping. I received an invoice with a balance due of $44.65 for shipping and handling. I called the company to let them know I did not agree with this S & H charge. They told me to return the product for a refund. The company refunded me a total of $38.00 keeping $44.65 from the $82.65 for S & H. I called the customer service several times. They refused to give a complete refund. I felt this company was ripping me off and I'm sure many others with this ridiculous charge. I lost $44.65 and also the $10.70 it had cost me to return the product.

I returned the entire order of shoe inserts for full refund one day after receiving. My credit card was charged $69.80 for the products, $8.34 sales tax and $29.80 for ship cost, making a total of $70.14. They refunded me $37.85 and said that the ship cost was non- refundable and a portion of the sales tax. The sales tax can only be charged on the product and should have been refunded to me. Their ship cost charge is a total rip-off.

I sent a letter by certified mail (return receipt requested) on June 5, 2010 stating the following:

Walkfit - When placing an order, you need to "uncheck" all the options or extras they try to push during the initial sale. I did not see that priority shipping was automatically selected. I immediately e-mailed the company but it took 2 days for a response and I was told that the order was placed and couldn't be cancelled. The "priority" shipment took nearly 2 weeks to receive. I have been flooded with solicitation e-mails since placing the order. Not a pleasant experience.

I cancelled with Walkfit in January and received another shipment in June! I sent it back not opened and called again to tell them stop sending them! I just got off the phone and talked with Bruce, the supervisor (he would not give me his last name) and he told me that they would not refund my shipping cost. He said that they do not refund shipping cost! Well, if I cancelled why not refund my money? They charged me $9.95 per X's 2. I want my money back! This is a rip off and they should be shut down asap.

I called Walkfit after watching the infomercial on TV. I accidentally pressed a button that I added an unwanted product. I called customer service right away and was informed that I needed to call back 24 hours later. When I called the next day, they wouldn't deal with me because it was not exactly 24 hours later. I called the following day, about 48 hours later and while they canceled my accidental unwanted product, they informed me that I had to call again to receive my refund upon receiving my purchases. This makes absolutely no sense whatsoever. This company reminds me of Enzyte and how their former CEO scammed millions of people by charging people repeatedly for product that they cancelled and/or will not allow anybody to cancel a product because they missed the deadline.

I ordered arch supports from a TV infomercial. I had 3 problems. They started sending condroit in shipments. I called and they refunded the charge but not the shipping costs. Four months later, I noticed a continuing charge on my credit card for enrollment in some shopping discount services. Upon my calling, they removed two of the months but I am working on removing the second two. My credit card company cannot intervene in this complaint because they are considered a third party merchant, not the primary merchant I did business with. Even though I gave my credit card to the primary company and it passed my personal information to another party. As of this date, they still owe me $40.

I purchased a pair of Walk Fit inserts. I did not order their supplements but I had no choice as they came with the inserts. One month later, I was charged for additional supplements which were returned for a refund. I was charged $50.32 but my refund was only $43.79. When questioned, I was told I had to pay for shipping. Since I did not authorize the charge in the first place, I should not have to pay shipping. They claim there was a letter included with my inserts that said if I didn't want them, to call and cancel.

I ordered the orthotics and paid for it with my credit card. The orthotics were $19.95 plus $2.62 tax. My card was charged $32.52. The remainder was shipping which was a lot of little piece of plastic. I returned within the 30 days with a letter requesting a refund/credit to my card. When I received my bill, the credit was not on the card. I called and wanted the tracking information, which I had fortunately. They indicated that the letter I wrote would not generate a refund. Since I called customer care, they indicated that I will receive a refund of $19.95 plus the $2.62 tax. If I do not receive a refund, I will continue this complaint.

We received multiple orders from Walkfit, who we have never even heard of. When I checked the credit card, sure enough several scam companies had charged us for items we never ordered or have even heard of. They also sent a letter saying that they would continue to bill us $25 a month. When I read up on Walkfit Platinum LLC, it seems this company does this to everyone. They either send you more than you ordered and claim never to have received the refund, even when there is a signature for it, or they just keep billing you for things you never order. Then they make you pay shipping back to them or they report it to the credit agencies. How are these people not in jail? We have been charged hundreds of dollars for goods we never ordered, and it will likely cost us even more to send these items back and get this expunged from the pertinent records. I also feel slightly violated.

I still have not received my refund from previous complaint months ago. They received their product back 3 weeks after I received them to which the post office verified there signature. They have no intention of ever returning your money as stated on TV. I would like to see some action on getting this company put out of business. They have a jerk called Sam in customer service that told me on the phone I was too late. I asked him if he ever looks at the return info as you guys signed for the product 3 weeks after I received it. And he said you are too late over and over again as told to do by the CEO of this crooked company. I just do not like to have anyone or any company lie to me. Thanks.

We received a package from WalkFit out of the blue (we'd never placed an order). Because I'd been having problems with my feet, I assumed a family member had sent these as a gift. The next day, another package, from another company, arrived out of the blue. The following day, yet another company. We've realized our credit card has been stolen and someone is committing wire fraud purchasing these products with our private credit card information. We've contacted our credit card company and reported the card as stolen. We're working through additional remedies through our credit card company. It all started with a wire fraud transaction through WalkFit.

Do not use this company! I called to talk about their "rush shipping". I selected standard, it took a couple of weeks and they charged me $20. I called and questioned them. While on hold, I looked these guys up. Stay clear. Bad service, poor business practices!

On 4/2/10, we placed an online order at walkfitplatinum.com for 3 arch support inserts for $54.85. For an extra $5, we bought the "WalkFit for Life Program" where they will send replacement arches every 6 months. The online invoice also showed we were to receive 1 bottle of joint relief plus mystery gift for free. Shipping was $24.85 for a total invoice of $84.70, although, they charged our credit card $87.70.

This company unlawfully charged my bank account without my authorization or consent. They sent me products I did not order and refuse to credit my account. They do not have proof of my "alleged" approval of the terms and conditions, and when I called to speak to someone, I got transferred to India. They stole money from my bank account.

Company gives you the run around, very rude over phone, charges were more than stated, does not honor returns you still lose money and time and I just took the loss. Wish I had read on-line complaints before giving all my credit card info. I learned a good lesson, now I check products on-line complaints and have not been duped since.

Just want to be able to help others.

They lie and hung up on me. The response I received when I stated I was way over charged was, "Oh I see, there was a glitch in the system". Yet he would not refund my money.

My wife ordered a pair of inserts. They charged for that item, and in the package she also received the Joint Support Formula which we have also been entered into an automatic monthly supply for another $48 plus change. She has called the company and spoke with a representative who said they would discontinue further shipments and cancel all debts. We have yet to be refunded for the $48 Joint Support Formula which she did not authorize.

They sent pills I didn’t order, and when I called them, I was told to send them back with a tacking number. I called them with the number and they hung up on me twice! All I want is my account credited back.

I ordered the special deal online (as shown on TV). My mistake was not reading these consumer complaints before ordering! I paid the agreed (though higher than I expected first and final charge of $30.90) in January. I received the product and tried them out. They did not help. I called the company and spoke to Peter (extremely rude) who refused to refund. I asked to speak to a manager and he responded, "There is no managers. You have expired." I told him the date I ordered and I am calling with in the 30 days warranty/guarantee and to cancel anything and everything related to my credit card.

My husband ordered this product by phone on Feb. 6th, 2010. He said they didn't ask for his size. So, I called to make sure. I spoke with Chris. He said to call back on Monday. Right after I spoke with him, someone called and asked for our credit card number. My husband said he already gave the number and the person hung up. I called on Monday and spoke with Peter; he said they would not do that. And he said the package had already been shipped, with the wrong size. I told him I would not accept the package. I called the credit card company to verify the correct charge and they told me it was $9.95 more than expected.

I hope that my first complaint came through as it was lengthy and I will not repeat it all because I am mad.This company must be shut down or get all of us together on a class action suit. They have no intention of living up to there 30 day guarantee. I did everything they required and just got done calling them and that dumb Sam that I talked to would not respond to me, telling have papers from the US Post office that they signed for my return. He would just say your time has run out. Over and over. I asked his if he was crazy, or just could not hear me and he would answer your time has run out. Boy I wish someone had the guts to nail this outfit. All the lies they tell on TV and promise's not kept is enough to put them out of business. In the first place, a set of orthodics from WalMart for $10 beat there junk. Some people will buy anything if the company lies to them. And I am sure many just throw them away and eat it.

I ordered the special deal online (as shown on TV). My mistake was not reading these consumer complaints before ordering! I paid the agreed (though higher than I expected) first and final charge of $30.90 in December. I received the products and kept them, but they have not helped my leg pain. Now, I have another charge on my bank statement of $18.90----should not be there! Here's hoping I never hear from them again. I got the runaround about why I got a January charge. What else can I do to get the money back?

I tried to order their product as advertised on TV. Instead, I found that you have to give credit card information before you could look at products for sale or place an order. When placing an order, you are automatically signed up to receive monthly shipments of health products. The site offers an opt out, but it does not work. I never completed the order and tried to do same a second time. Later shipped both orders, even though neither completed. Also, the second order for the same items was billed a greater amount. I feel this offer is a modified or a new version of the old "bait and switch" scam. Two months later, I’m still trying to recover the money that was illegally billed.

I ordered Walk Fit platinum insoles as a gift for my elder sister in a remote part of the U.S. Upon ordering online, there were multiple pages of "additional suggested items" of which I declined all. When she received the insoles, also included was a bottle of "Joint Support Supplements". She did not know I had not ordered them as part of her gift. Then 2 months later, she received another order, she called me and asked about them. I explained I had not ordered them, and to return them. I assumed they would refund my card. Nope, 2 more months they did the same, which she returned, and then again in December. It is quite a task for her to get things to the post office due to her extreme remote location, but she did return them.

I ordered a single pair of Walkfit Orthotics that I had seen on TV. The transaction was completed using their voice recognition device. After I had completed my request, I was informed that I would also receive some sort of joint compound, which I refused. That was for naught for the robot could not respond to me and I was then told that I could call a "customer service" number and I did. The guy who answered in customer service after about fifteen minutes told me that he could not access my order for ten hours in order to cancel what I did not want.

I called the number from the infomercial. During the order, I declined any extras or free stuff and felt that the order was taking way too long with all the extra promotional, try free junk, and tried to get a customer service person. My cell phone died. I called back from my land line right away. They told me to call another number, customer service? I described what happened and asked Johnny ** to check my order and see if it went through or not. This order was a Christmas gift. He seemed to hang up. I called right back, got him again and he remembered me! He then told the info was not in the computer yet and to call back in three hours. I did and they were closed.

I have some orthotic inserts from a podiatrist that have helped the pain in my feet. I saw the ad on TV; I did a search on the internet and found the product on the WalkFit, LLC website. I missed the WalkFit complaint site also found on the search. I ordered (2 pairs) the inserts with my credit card and noticed that boxes to refuse the Joint Support Formula they were promoting with the inserts. I checked every box that kept appearing on each page of the checkout process. I was charged the agreed $48.80 and I received the order within a week and works fine - saving myself transferring from shoe to shoe the inserts.

I first ordered one set of Walk-fits original. When I got the confirmation, I cancelled the order (within one hour of original order). I explained that my husband wanted platinum. I then ordered one set of the platinum. I declined all other offers. They sent me three sets, charged me with excessive shipping charges for three and charged me for items that I declined. I called customer service and spoke to a rude agent named Eric and he told me he could not refund the money. I then saw online numerous similar complaints. I cancelled my card that I used. I feel that I was scammed and taken advantage of during the holiday season.

I ordered 1 set online and declined the numerous interrupting screen offers. Listed price was $14.95 plus $5.95 S&H. It was supposed to be $19.95. No confirming checkout was provided before it sent an email that said our order was placed. No confirming number of units, no confirming price was sent to email address, just a "your order received". I sent 2x the ordered amount plus other items not ordered. First customer service person was so rude (I could barely speak.) and was interrupting, contradicting me, and impossible to work with. I called back, and a polite worker would not refund the full amount and confirmed I had ordered 1x yet it was still my problem to send it all back. They could not confirm what value of refund to my credit card would be made. After 6 weeks, I received only a partial refund. Scam. Ordering online was set up to not allow confirmation of the order. Unethical, a waste of time and money. Now I find them at local store.

In March of 09, I ordered WalkFit arches. There were also a number of promos that I accepted. One was a free 30-day supply of joint support formula. When the shipment arrived, there was a one page description of the Joint support formula included that indicated I was now on a bi-monthly shipping schedule for this product. I contacted the company via email to their customer service address, received confirmation of receipt of my email, and explained to them that I did not sign up for this and was not interested. I told them not to send it.

I placed an order for orthotics ($19.95) on the Walkfit LLC internet site and filled out the credit card information. Then, I saw they were adding an additional "processing" charge of $9.95 in addition to postage of $9.95 (for a package total weight of 11 ounces). So, I backed out and removed my information from the forms. I did not see nor click on a final approval box. However, they filled the order, and the items were shipped to me. Their refund policy is that I may return it, but shipping and processing charges will not be refunded. It's a totally unethical business.

I ordered arch supports only at $19.95 with an S&H charge of $9.95, total $29.90 on June 27, '09. I did not get an online invoice like I've always had from other companies. I e-mailed WalkFit immediately and repeated my order and asked for confirmation. Three days later, they answered my e-mail by saying I ordered some "cushion" at $9.95 plus an additional S&H of $4.95. Now, my total is $54.75! They did not say anything about an invoice. I went online and saw that these people, once they get your credit card info, send totally unrelated items and charge your account and add ridiculous S&H charges. I have disputed the charges with my credit card company and am hoping to have this "order" cancelled. I am now afraid to order anything online.

Total Scam - I got my Walkfit insoles about 3 weeks ago and now they are charging me $44.85 for the joint formula. I called them up and they told me that I clicked yes on the internet about the formula and that I would have to cancel it and they would not give my money back. They also said you should have already gotten your second shipment and I told them I have not received it. Then they said to wait 5 to 7 business days. Well, I reported it to my bank and told them that I am disputing the charges and they are trying to get the money back. I also canceled my debit card so they cannot charge me anymore. My bank disputed it and got my money back. What a big scam.

I placed an order with WalkFit, LLC. I ordered 2 pairs of WalkFit inserts and 2 WalkFit gels. They gave me 2 small bottles of peppermint for the heels free. Now, they had shipping options and I picked the Media Mail, which is very cheap and it takes a little long to get to its destination. However, WalkFit, LLC charged my credit card $29.80 for the Media Mail, which is one of the cheapest rates. It is absurd to pay so much money for a package under 5 lbs.