HauteLook Reviews

For those who are about to try HauteLook "refer a friend" offer, please be aware as this is somehow a swindle to me. I referred my friend who lives in the same rental house, so he has the same shipping address with mine. Regardless he used his own credit card to order his stuff on Hautelook, not mine paying info. The $20 credit for refer a friend which I am looking for after he successfully made his order, is still turned off because the supervisor claimed that we have the same shipping address. How great the system and professional CS way to treat a loyal customer are. I am not happy!!!

It's amazing how little they care about customer loyalty/satisfaction. After multiple purchases over several years with very few complaints (minus the snail's pace shipping in the past) I have been burned beyond forgiveness. Placed an order this week, immediately realized the second I pressed "complete order" that my shipping address didn't update with my billing address. Immediately called customer service, put on hold, was told if I input my number they would call me when I was at the front of the line. Lo and behold no call back.

Buyer beware. I was giving my bedroom an overhaul and ordered two Parvez Taj paintings and a wool blend rug from HauteLook ($730.00). After 3 months the paintings finally came in and were obviously damaged. The rug was missing half the print.

I am totally fed up with HauteLook as they are beyond slow in fulfilling orders. The other complaint is, they have a bad habit of canceling your order, claiming to have run out of product. I don't buy it. On more than one occasion, I was told I would be getting my order, it's just late in being sent out, just to have them turn around and cancel my order and then instead of crediting my PayPal back with the money, they choose to give me store credit. Well I'm not the one who canceled, they are. I should be given a refund. When you contact them about your order, they are very dismissive of you and just lie about the whole process. I've taken pictures of our online conversations showing them contradicting themselves on more than one occasion. They are a hot mess, not organized. I question them as to how they could be out of product when I placed my order as soon as they went live online, so how could they run out of product before I got mine.

First things first I shop online A LOT and HauteLook - has got to be by far the worst shopping experience I have ever had! As a matter of fact this is the first negative review I think I have ever written. That's not to say that I have never been a little let down or frustrated with a purchase before - just not to the point of taking the actual time to write a review. However my experience with HauteLook was so unbelievable awful, I believe it warrants warning others. I purchased a pair of Muk Luk boots on Oct. 19th. I promptly paid, received my order confirmation and went on thinking everything was all and well like any other online purchase would have been. After almost 2 weeks had passed and I still had not received shipping info I began to grow concerned so I called customer service. I was assured that everything with the order was fine, they were waiting for the company to send the items to them and I would receive shipping notification soon. Another week and a half passes with no shipping notification.

I ordered a pair of shoes through HauteLook and thought I scored a great deal. I received an email saying the item I ordered was out of stock and that my credit card was refunded. It was not. I figured I'd give them a few days for the refund to go through on my Visa card. After 1 week, I still hadn't received a refund. I made a call to customer service and they told me they fixed the "error" and to wait another 5-7 days. Well, 5-7 days later, no refund still. This continued for an entire month. I made SEVERAL calls and emails, all of which assured me that they would handle this promptly and I would receive an email or call when they "fixed the mistake." They even credited me $15 dollars to my account (although I will NEVER order through this company again).