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HauteLook Reviews

Out of business
1.2
46 reviews
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About HauteLook

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Pros
  • Satisfactory product quality
  • Good prices on select items
Cons
  • Frequent order fulfillment issues
  • Poor customer service experiences

HauteLook Reviews

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    Page 3 Reviews 45 - 245
    Customer Service

    Reviewed July 14, 2014

    I ordered a pair of shoes through HauteLook and thought I scored a great deal. I received an email saying the item I ordered was out of stock and that my credit card was refunded. It was not. I figured I'd give them a few days for the refund to go through on my Visa card. After 1 week, I still hadn't received a refund. I made a call to customer service and they told me they fixed the "error" and to wait another 5-7 days. Well, 5-7 days later, no refund still. This continued for an entire month. I made SEVERAL calls and emails, all of which assured me that they would handle this promptly and I would receive an email or call when they "fixed the mistake." They even credited me $15 dollars to my account (although I will NEVER order through this company again).

    Finally, I emailed them to tell them that I would contact my credit card company to handle the dispute, since they were obviously incompetent. Unsurprisingly, I received my refund the next day. I am writing this review to inform future consumers of how HORRIBLE this company is. They make useless promises and phony apologies that amount to nothing. It took me over one month and several emails and calls to receive a refund on an item I never received because of their own mistake. Don't waste your time ordering with this company.

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    HauteLook Company Information

    Company Name:
    HauteLook