Consumer Reports Reviews

I recently took advantage of one of your discounted magazine subscriptions. The subscription was for the calendar year 2011, last 2 issues of 2010 and the 2010 buying guide (2011 would be better as 2010 is now almost history). I filled out the coupon and wrote a personal check. Sorry, but I haven't heard or seen anything for at least 1 month. Can you check this for me and email me with some response as to what might have happened? Thank you.

Just a response to some recent questions about CR telephone (I know it is difficult to find these, so I hope this helps). How can I contact Consumer Reports about my magazine subscription?

I became a member in 2007 and was paying $5.95 every month which was withdrawn from my checking account automatically. I canceled my account online on 10-31-2009 but noticed the $5.95 still being withdrawn from my account. I've called the company twice requesting that they stop taking the money out but as of today it is still being withdrawn. When I look at my account on their web page, it shows that I canceled subscription as of 10-31-2009 per user request. How do I get them to stop?

I sent in an order for 3 gift subscriptions plus my own and mailed it on 09/02/2010. I included a check for $62.00. Since then I have received another bill for a single subscription of $39.00. I would like to call or write to someone, but there is not a phone number or address for me to use. This is not something I would expect from a reputable company such as Consumer Reports.

I subscribed via Internet to Consumer Reports on July 24, 2010. I have not received a magazine and I have not received an e-mail that gives any results. I have a MAC, OS 10.5.8 and I rarely have a problem with e-mail. I have lost my $26.00 subscription fee. I cannot contact the magazine by phone or letter. This gives me emotional damage and financial damage!

I subscribed for Consumer Reports (CR) magazine on 14 July 2010. To date I have not received any magazines. I cannot find an email address or phone number for CR and after reading about the complaints regarding automatic renewal, I wish to stop the automatic renewal.

I have a membership and would like to receive the magazines that I look forward to reading throughout the year. Could you please check on this for me?

I'm trying to find an email address or phone number for Consumer Reports Magazine. I can't find it in the magazine and I can't find it on their website. The website tells you to click on a tab that isn't there. I tried to log in and even though my login and password were pre-filled on the page (from prior "remember me" selection), the page would not let me into my account. So why is Consumer Reports hiding their contact information? Don't they want feedback from their consumers?

I have become suspicious of Consumer Reports Magazine and their recommendations. I have always bought their recommendations on vacuum cleaners and shampoo machines until I bought another brand of vacuum cleaner (Eureka Boss Smart Vac) after doing my own research online. I am very happy with it. It cleans hugely than the Hoover they keep recommending. I thought I needed to shampoo but it was just the dirt the Hoover had left in the carpet that I'd been using Hoover after Hoover (3). I didn't need to shampoo at all! When I noticed this discrepancy in performance, I went to my CR to look it up. I discovered when they downgraded the Eureka. They used and have kept on using the cheapest model of Eureka to test against the best model Hoover vacuum which they have recommended over the years. Not kosher.

I subscribed to this website in Feb. 2010. I find it impossible to use. It just sends me in circles and wants me to subscribe. I want my money back but can't even find a way to ask for that.

I'm attempting to file a complaint on to the Consumer Report company for listing false information about Gutter Helmet, it's pricing is false. Please contact our office to discuss this further or to be directed to the corporate office of Gutter Helmet in Jacksonville, FL. WNC office: 828.681.5555. Thank you!

Consumer Reports automatically renewed my online subscription with them for $26. I did not authorize this credit card transaction. I called them, they said they would take the charge off the credit card, which remains to be seen. I then called the 'customer relations' department to complain. They said it is stated on the website that they will renew subscriptions if not asked to cancel, as follows:

We are continually receiving a bill for this magazine which we did not order. We do receive and have paid for Consumer Reports. Perhaps, we inadvertently ordered or your subscription dept made the error. It doesn't matter who made the error, we do not want this publication. Thank you.

These dirt bags just ripped $20 out of my bank account due to an "Auto Renewal" piece of garbage that I sent e-mails trying to cancel. I was told I could only cancel by phone, but Joni, the Customer Service representative hung up on me when I tried to cancel because she said I was yelling at her. I called right back and hit the number "0" several times and spoke to a gentleman who canceled my account and said he would refund my money. I have also filed a dispute with my bank to make sure it happens. After seeing what a scam this organization has turned into, I will never do business with them again. To cancel your account, call 800-333-0633. They keep this number hidden, but it was on my credit card statement. Good luck to all of you who needed this number!

I have subscribed to the online portion of this org. I cannot get passed the subscription pages. This happens consistently, "Follow the line to renew subscription, click on "return to log in" and start over again". Please correct the program or tell me what I am doing wrong.

I ordered a new car report online on the 2010 Lexus RX350 which was supposed to show actual cost and MSRP. The problem is the dealer specs and the CR page are not the same. No price is given for packages such as Premium, Navigation, etc. The report I purchased for CR has been of little value to me, because I cannot decipher the pricing.

I do not remember subscribing to On Health this year. Please cancel On Health.

I cannot find a customer service contact phone number for consumerreport.org. I wanted to call about subscribing without Automatic Subscription renewal and cannot find a number to call. They just lost a potential new customer.

I have a subscription to Consumer Reports, an internet subscription, and a subscription to Best Car Deals Plus. About two weeks ago, I ran a report on 2010 BMW 135i convertibles to get dealer invoice, and MSRP on the base vehicle and options. This report is dated March 16, 2010. Today, I wanted to get dealer quotes on the BMW I had investigated. My understanding is that Consumer Reports and Zag have an arrangement, so this will occur. I submitted the car I was interested in, and in a few minutes had the report. The problem with this report, in closely checking the numbers against the Consumer Reports numbers for invoice and MSRP, is the numbers do not agree. Someone has built an extra $1,000.00 in the invoice price that does not show, and approximately an extra $550.00 in the MSRP. Since all the numbers are Consumer Reports numbers, why do they not agree? Why should one pay all the extra money for additional Consumer Reports subscriptions that are in error?

I pay for magazine subscription, as well as online website access also. They have discontinued putting dates on archived articles making it very difficult to search out material I have paid to have access to. When I wanted to express my concerns over this change, as I have been a subscriber over 20 years as well as contributed to causes they support in several instances, I can't find it anywhere and spent 20 minutes looking. Despite the website saying to just call the phone number or email any complaint, if I can't find a way to contact someone I do business with for over 20 minutes, something is wrong. If this does not change I will cancel my subscription and donations forever.

I have a question concerning Consumer Reports Buying Guide 2010 book, and the latest Consumer Reports (Top 2010 Cars) just received in the mail today. I looked up my car in the 2010 Buying Guide, and also looked it up in the Top 2010 Cars Magazine and they contradict each other. I have 2008 Hyundai Elantra and in the Auto Reliability section it says the 2008 is much better than average under the fuel system in the Buying Guide Book.

I posted a comment on the blog More Toyota models to get brake override at approximately 9:40 pm on 2/23/10. It highlighted concerns with comments in an NPR interview from January 14th in which he blamed Toyota's problem on floor mats. My post was removed. Why? More important, it has information concerning my mothers 2000 Camry which blew up while parked.

Consumer Reports always says it is a “non-profit” publication. But they constantly promote raffles and an online for-pay website. That isn't good. But even after all the horrendous troubles with Toyota products, they still consider them to be a good manufacturer--among the best! I followed Consumer Reports’ recommendation and bought a new Lexus IS250 three years ago. Now that it is an affected model, I'm nervous every time I drive the thing! And they continue to stand up for the manufacturer? That stinks!

Based on their insensitive and over zealous and overreaching subscription renewal process, I determined that I would not renew, but use the library copy if needed. They have a problem in that their renewal process alienates existing customers. I value their advice, but the renewal process puts too high a price on their impugned integrity which is supported by their renewal methodology ** may care attitude.

First, I got an "offer" from Consumer Reports full of hype and raffles and junk. I was angry that an organization dedicated to protecting consumers should utilize such misleading and confusing advertising strategies. If this were all, I wouldn't have written but then I got on their website to write a complaint and could not find anyway to reach them. Consumer Reports is behaving like a sham magazine subscription service.

This is about the Raffles your company promote. I have entered 5 of them, and fail to know how to find out if I won. No phone numbers are available on the forms, no web sites. I cannot find any way on your web site. What gives? I play these contests and ask for a fair and clear way to communicate with your company! I have no way of knowing whether I won or lost. How about you fill out this form, so I can contact someone? Please respond!

This being January 5, 2010, I find it very annoying to receive a renewal notice that I have already sent a check for. That check # is 074, sent December 3, 2009. In the renewal notice that I forwarded along with the check, I sent what I thought was a note, letting them know that, should they keep badgering us with notices, that this would be the last time we would renew. This renewal will be the last. Sorry but they can only pester people for so long, and they resent this fact. Further, upon checking my bank account, check # 74 was cashed on Dec 23, 2009. Now, why the reinstatement request? In our estimate, this is how money in non-profit organizations is wasted. They are dealing with a very agitated subscriber.

Consumer Reports automatically bills you for 4 consecutive years according to the fine print when you sign up for the online version. Of course no one knows this until you get scammed on your credit card. The phony phone number they give you hangs up on you when you try to call. The real phone number to Consumer Reports is 1-800-879-9848, M-F 8AM-11PM EST. I was given the information about the automatic billing by the service rep. No more Consumer Reports for me. They ought rate magazines and see where they rate. What a scam they have got going.

I signed up for a one-month subscription and then discovered they kept charging us after the month ran out. When I went back to their site to find out why, they had changed the rate to a recurring monthly fee. Why would anyone sign up for a monthly fee of $6 ($72 for the year) when you can sign up for $26 for a year? Basically they were stealing money from a grandmother on a fixed income. Shame on them!

For two consecutive years, I have renewed my subscription to Consumer Reports (paid by check) in October and then I receive a "final notice" of non-payment in late November. I have my canceled check indicating payment was received in October. I notice on-line that a lot of others have had the same history with you. We trust you to protect consumers from exploitative sales activity - so if you engage in this activity yourself, why should we trust you to be reliable in the information you provide in your reports?

I am trying to cancel my subscription, but I cannot log in or reach you.

I received three notices to renew and I am not interested. I cancel the subscription. Stop wasting paper and take my name off your list. Cancel!

I subscribed for one year and they automatically renew - I do not want it. I cannot email nor telephone nor get access to cancel. I will not pay further invoices. What a racket. Once you subscribe, you cannot contact them to cancel.

I am upset that you keep sending notices to renew and the subscription doesn't expire until April 2010. You rate everyone else. I rate you poorly for acting like it's an emergency and about to run out. Back off or I will cancel.

I subscribed online to Consumer Reports Health. I was not aware it was for that specific report. I wanted Consumers Reports (general). Once my acknowledgement arrived by email, I tried to cancel and was going to re-subscribe to the regular Consumers Reports online. Their website will not allow me to cancel and says to contact Customer Service. They don't tell you how, but I found a number on the internet and thought I would share it with others who have a similar problem: 800 333-0663.

I subscribed to Consumer Reports.org for more than 8 years. Its product reviews became less and less useful each year. In almost all cases, from paint to hedge trimmers to electronics, their reviews were on obsolete or unavailable products, or even worse their reviews were based on factors unrelated to the products' performance and price. Trying to cancel was very frustrating since CR deliberately won't let you do so online. I called my credit card company to stop payment and they had an 800 number where I could call and cancel CR. After I cancelled, CR sent me sent me a letter trying to enlist me in extremist political activities! The letter was from their CEO, Jim Guest. In my opinion, CR has perversely changed from a consumer organization to an anti-consumerism group. I feel they were taking my money for the promise of unbiased info but using it to fund their political agenda, the old Bait and Switch con. Shame on CR!

I finally found a number to complain about the charges to my credit card: 1-800 333 0663. They would only credit a portion of the bill.

I paid for a two-year subscription ($39) in October 2008. I have just received my third notice that my renewal is overdue and I can't find anyway to contact Consumer Reports to get this cleared up.

I recently renewed our subscription to Consumer Reports in August 2009. I renewed for 2 years and they cashed our check on 9/4/09. Yesterday and today, I received two subscription renew requests for two different rates. What can be done about this harassment?

Last year, I took out a one year subscription with Consumer Reports. The subscription has several months to go before expiration. Recently, I have received renewal notices from Consumer Reports. I have ignored them as I do not wish to renew. Today, I received an invoice stating that my recent renewal order has been processed. I have no way to contact these people other than US mail. There is no phone or email number for communication. This is not a good way to do business and certainly supports my decision not to renew. I have not renewed and will not be paying the invoice. I’m glad I paid by check and not by credit card or there would have been a disputed charge to deal with. Hopefully, something can be done to encourage these people to change their tactics. Thank you for any assistance.

I took the trial offer I received in the mail. I cancelled after receiving first issue. I just got a third notice to pay. What does it take to get a magazine subscription cancelled with Consumer Report?

I subscribed online to Consumer Reports for one year at a cost of $26 and read in the email they sent me that they had an automatic renewal. I absolutely do not want that. I tried in vain to reply to the email and, of course, it was not accepted. There is no place on their website that gives a phone number so one could contact them to stop the automatic renewal. What a trap they set. This might be the subject of a meritorious class action against Consumer Reports. I would appreciate any help you can get in this matter. Thanks.

They sent me an offer for a discounted rate to subscribe to the website. As a long term subscriber to their magazine, I have learned the pitfalls of credit card use, misuse, fraud and abuse. So, I asked them for an alternate method by which I can pay. They do not accept pre-payment by check, money order, cashiers check, certified bank check or firstborn child! They are two faced and can be reached at 914-378-2300.

I purchased a Troybilt electric leaf blower and have had the impeller come to pieces on two different blowers, Lowe's refunded my money. The second time, I changed brands. I purchased 42" Flat screen Samsung TV, after just 3 months, the picture would not stay on. I took back and changed brands. I purchased both of these items because my Consumer Reports magazine rated them very high.

I didn't subscribe to the magazine, but I keep getting bills for payment due. I didn't get any issues of magazine. How does one stop this billing?

I want to change e-mail but I was unable to go to site to change, very confusing.

I agree with others. The staff at Consumer Report is dodging Customer Service responsibilities by not providing an easy way to find phone number on their very user-unfriendly website. Really, Consumer Reports is the worst when it comes to connecting with their subscribers when we need to call. I am only trying to reach them now to unsubscribe. If they are that sloppy with us as consumers, they can't really be doing very good follow up on their research. They have poor policies regarding giving out their phone number - lazy.

I have a second invoice for Consumer Reports even though my subscription does not run out until 2010. I paid it on 3-10-09, check number ** which you cashed. Please take care of this!

I sent them a check on February 9, 2009 for $20 to subscribe to their magazine and haven't received a thing. The check cleared long ago. I sent them a note and an email about it and haven't gotten a response. Just a loss of $20.

I was, with the emphasis on was, a subscriber to your On Health Newsletter. I decided to not renew at the end of my subscription. I keep getting rather rude demand letters for payment. While I still subscribed to your magazine, I do not not want to continue with On Health. Please cease and desist from bothering me about On Health payment. I do not want to renew!

We did not want to receive this report and do not wish to pay for it. Leave our service interrupted. We did not receive more than one copy!

I would like to unsubscribe from Consumer Reports and I am having difficulty finding the proper "window" to do so. Would you please be so kind as to unsubscribe my account with you? Or, at the very least, inform me of what I need to do to accomplish that? Thank you.

My son gave me a gift subscription to Consumer Reports online several weeks ago. I have made several unsuccessful attempts to set up and log in using Username ** and Password **. I continue to get error messages something to the effect of "Incorrect username or password." Please advise the correct procedure to subscribe. I have entered all pertinent information; address, phone number, e-mail address, etc. Any assistance will be greatly appreciated.

I, too, am trying to go online and I'm being told that my subscription has been canceled by my request. That is not correct. I was online with Consumer Reports 2 days ago. If there is a glitch, then they should send an email letting us know there is a temporary problem. I also cannot find a phone number or email address for Consumer Reports. That is just not the way to do business! I am not feeling very good about this company and don't know if they can be trusted. Please do the right thing, Consumer Reports. You are sitting there with a lot of our money and we are not getting anything for it.

I also thought I had signed up with Consumerreports.org for a 1 year online subscription. NOT the case, they just charged me for another year automatically. I logged into my account on their website & was unable to update my mailing address, email address or billing information. I also could not find a phone number or email address to contact Consumer Reports regarding these problems. So, what is the deal with not being able to contact them? What a crock. Does anyone have a telephone or email address to contact Consumer Reports so I can attempt to resolve this problem? I am going through a divorce, after almost 30 years, & the original billing account was just charged for another year that I do not want.

I believed CONSUMER REPORTS - reports. Five years ago I believed Consumer Reports when I bought my refrigerator - it was one that was over a $1,000 and all it has is problems. Then a lawn mower (another $400) and the last was the LG TROMM Washer & Dryer ($2400) that is garbage. I TRUSTED CONSUMER REPORTS.

I subscribed to Consumer Reports on Health more than 5 months ago. (I have 5 monthly copies in a folder). I was promised a free copy of The Best of Health with the paid subscription, and I am STILL WAITING for that.

Rec'd. an e-mail from Consumer Reports ...Claim your free issue now of Shop Smart...Your first issue of Shop Smart is on us ...but I have to get six more issues for $18... Doesn't sound free to me. CR is always making fun of other cos. that bait and switch or over-promise and here they are over-promising and requiring me tyo read the fine print to see the scam!

Consumer Reports Magazine's website has billed me MONTHLY for what I was led to believe was a single-month's access subsciption! And they claim to be protecting us from fraud? This is the oldest scam on the internet. Consumer Reports has NO contact us or email button on their website, because they don't want to be contacted. There is no mailing address on Consumer Reports website or under any internet search. Obviously they don't want to be found. How ironic. I would demand a refund if there was some way to contact them.

I changed email addresses, but there's no way to make the change with Consumer Reports because they keep sending data to the old email address, which no longer exists. And there is no other method of contacting C.R. This is truely a bad system, and C.R. flunks the test.

On 5/9/07 I had $26.00 withdrawn from my checking account (electronic check) to pay for 1 yr. membership for consumerreports.org I am unable to access my account to date, as my login name & password is now responding as invalid. There is no other form available to request help other than consumerreports.org. HELP!

Duplicate billing

12 X $4.95 = $59.40 - $19.95=$39.45 C.R. is ripping me off for $39.45 a year!

For the last two months I have received two copies of Consumer Reports--one subscription expires Dec 06, the other expires Feb 07. I would appreciate your sending me one copy a month and add the 07 subscription to the end of the 06.

I signed up for your reports on the promise of getting The Best of Health free. I have not received it. I was told to get onto consumer report.org/crh for your e-mail. It is not there (or is it hidden?)

I requested that they do not automatically renew my annual subscription that I recently purchased, as I may not see the reminder email(only) and they could charge me in the distant future without me knowing it was coming and cause a NSF. They REFUSED to remove the automatic billing.

I discovered there was no way to contact consumer reports.com, no Email, customer support or phone numbers were available on the website.

I checked out your most recent article on ranges (electric) and was unable to agree with anything that you wrote. Ovens in most ordinary ranges are pieces of junk that are inadequately insulated, have a minimum setting of 170 degrees,which is frequently useless, and are electrically starved because only one element heats at a time.

$3.95 per month for 6 months is $23.70

I singed up for consumer reports for 1 year. Then I canceld my account successfully. No Probelm Financialy. But I wanted to say that there service Is CRAP! and everything I was interested in buying there info Was way out of date and all the top reviewd items where un available and not manufacturerd anymore. Then I thougt I should rite them a letter to complain. but there is no such email to write to consumer reports. It seams that to many people wish to contact consumer reports and they don't wish to be constacted. Interesting don't you think.

We subscribed to your online service back in January or February of this year in order to do research on refrigerators and dishwashers. We signed up for the one-month subscription only.

I paid for a subscription to Consumer Reports Online and used it successfully a few times. When I tried to logon today to report a change of email address, the system wouldn't accept my ID and password. I have my passwords and IDs written in a book(since it's hard to remember them all), so I'm sure I'm using the correct one. I remember that their ID's and passwords are case sensitive - I tried every conceivable combination, but couldn't gain access.

only frustration. Please e-mail me with an explanation of consumer reports automotive reports vs. car club, and what are the benefits of either. Now it seems that I can get the information that I want with car club without consumer reports or a password, but then what am I paying for? I only want information on different types of used cars as I am in the market for one.