Consumer Reports Reviews

Love that they exist. Have helped me to decide on purchasing decisions in the past and in the future.

My credit union recently changed our VISA accounts with a new expiration date, same number but different information. My address for instance changed 2 years ago. Modern software updates information nationally as soon as it is activated. This consumer reports might eventually update but not today. Of course several retail outlets had no problem accessing the updated card. Phoned in, very nice lady with good phone voice. She had no answer, did not call a supervisor, simply said she could not help me. This leaves me cold. I also do not want any automated renewal. I am 83 years old. Have no idea with health problems how long I will be around. I do not believe automated is a good customer service tool. Business practices even on a non-profit organization need to stay fairly current. It really puts into question your entire status as the number 1 consumer reporting agency in the country.

We were automatically charged for another year of online CR. I called to say that we did not order it. I was told we had auto renewal and we had received an email to cancel if we wanted, but it was not in our regular inbox, so we didn't see it. They refused to refund our full amount of $25. We were charged 1 month of $10 and refunded $15. I feel that is ridiculous. We had been customers for at least 25 years. We are retired and did not need this service any longer. Very disappointed in their customer service.

I canceled my subscription when I signed up for it because they appear to copy paste details from each brand name instead of write reviews on each product. I saw they renewed my subscription anyway and will only give me a partial refund.

Although I enjoy reading Consumer Reports magazine, I have recently had problems with the auto renewal feature as my 12 month subscription automatically renewed 2 months early. I canceled my subscription and wanted to wait until the 12 months period ended in December of 2025 before renewing. I never received the last edition and went online to renew it but accidentally picked the online (digital) version in January using my credit card for $39.

You can't just get an invoice, pay it and assume the subscription is active. Over the last few years they're nothing but scam artists using fine print in an attempt to extort subscribers into paying for both print and digital information. A few years ago I was sorting and paying invoices and paid the CR renewal for what was overtly appeared to be a 2 year subscription only to be billed again at the end of one year. I refused and the subscription was not renewed. However they continued to send renewal request and I fell for one of them since I of my family had been members for decades.

Homeaglow is a scam!!! When I came across this service I bought a $19 home cleaning service which turned into a nightmare. I already had a cleaning service but just wanted to try this out for backup! Their ads never mentioned anything about a subscription deal. I told them I do not want this and they kept coming back and saying you have already paid for a service and I should get a cleaning done. Then they started charging my card and in May 2025 when I told them I want to cancel it they asked me to pay $170 or pay two more months of $36. Tired of this back and forth I caved. But it is October 2025 and they are still charging my card. These guys are scamming people by selling low cost cleaning service and then forcing them to get subscription.

I am so very upset that I can't review your suggestions with a thousand phone calls coming thru immediately. I never authorized you to give my information out. It is so absolutely frustrating and your are not following your privacy rules. They call all day and night over and over....

I just noticed a $25 charge from Consumer Reports on my monthly credit card bill. I called them to have it refunded since I never signed up for their subscription. The guy offered a partial refund. I insisted on a full refund and he refused. I asked to speak with his manager and he told me to call back tomorrow, then hung up on me! My credit card company gave me the refund, but I was appalled at the customer service from Consumer Reports.

I give up. I won't purchase products rated below 85% and Consumer Report's "Recommended" products are usually poorly rated. Time to finally cancel a 50 year relationship with CR. WHY? Because: Recommending poorly rated products; Magazine Subscription arrives only occasionally; Annual Best Of Booklets are no longer included, Customer Discussions are limited to Facebook members and iPhone users, Zero products listed are rated for DAP/Seniors. Prepaid CR subscriptions are no longer relevant to Baby Boomer except when CR wants Donations = unending requests + reminders.