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I received an email offer from CR offering their magazine subscription for $12 if I replied by Oct 12. I responded first on Oct 10th but on clicking link the actual price shown was $20. I tried it again on Oct 12 at 6.50 p.m. and again price shown was $20. I then emailed CR asking for an explanation. They replied on Oct 15 with: "Please make sure the link hasn't expired, sometimes that's why the price has changed." To which I responded that I had tried on the 10th and also 12th both of which were before the expired link. I have yet to receive a response and obviously never will. Coming from CR it is total hypocrisy.
This site does not allow you to voice a true review and complaint. It is favorable to the companies. Your best to go on Facebook to post true reviews about companies. My review was honest and accurate from my experience. I followed the guidelines and still my post was not accepted.
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REVIEW OF CONSUMER SURVEYS; WHAT ARE THEY REALLY?? The consumer reads the guidelines for the survey. The consumer follows the rules, all of the time it takes to get the Guidelines EXACT. THE CONSUMER FOLLOWS, ALL PROTOCOL AND GETS NOTHING??? True or false??? M. **.
Read with dismay the 1 star reviews that seem inaccurate based on my 40+ year subscription and interaction with CR. It's nothing underhanded that if you are subscribed you're auto renewed, READ the terms, it's common practice. I've had no problems ever reaching customer support as I have several times over the years. They've always been responsive to any/all questions. Their terms are clear and all consumers should read and understand them before subscribing. Reviews and articles are unbiased and easy to understand; subscription models are clearly stated.
I paid Consumer Reports for a membership for online access. I have now been fighting with them for about a year as I can't log in via Windows 10, MacOS, Ubuntu, using Edge, or Chrome, or Firefox on any of my devices. I have submitted Emails to them with screenshots of what I'm getting from their servers and how I've attempted to resolve any issues at my end but they don't care or respond.
Consumer Reports says it my fault never theirs. Their attitude is one of "I don't care", "can't help you". I have rarely been met with such belligerence, and arrogance with any company as I have been with Consumer Reports. It's really frustrating to be treated this way by an organization that purports to be so devoted to its members and consumers. I've no choice but to simply abandoned my membership. My hands are tired. I would caution anyone wanting to join Consumer Reports that if you run into issues you're on your own. They will do nothing.
In both social media and its magazine, CR says its pricing service offers "up-front price offers." But when you go to the dealership, you learn that CR has put its brand name on a vendor called TrueCar which allows dealers to adjust the price. You get an email that says the 'cost' of the car is a certain amount. You go to the dealership, and they can point out the language "The Member Price is an offer directly to you. It includes the vehicle's MSRP minus incentives and dealer discounts. It excludes dealer fees and accessories, applicable tax, title, licensing, other state and governmental charges and/or fees, and is subject to change based on incentives eligibility. TrueCar does not set vehicle pricing and is not responsible for errors in the pricing information given to you by a certified dealer through a TrueCar-powered platform."
How sad that Consumers has handed its decades of integrity over to a front for dealers and promises 'up-front price offers' that everyone knows are not upfront except the trusting readers of Consumer Reports. Can you imagine what Consumer Reports would say about a company that practiced such tactics? What a sad way to trade on what has been a legacy of integrity. No more. Sad. (Fine print: this is based on my actual experience at a Honda dealership. I probably should not have believed a car dealership could put an up-front price in an email. I only believed it because of the Consumer Reports brand).
The research that was provided was detailed and exact. I was able to investigate and make an assessment of which company I wanted to investigate and make a decision of insuring my vehicles to pay for the repairs
Consumer Reports is very informative, in so much I also receive their magazine at home. No matter what you're buying they will have their reviews after testing the products. They have no advertising from other companies so there is no influence. Love them.
** How is this fair and non bias reporting? There are plenty of videos showing people “ghost riding” Fords, Chevy, and other vehicles. I don’t see any reviews about that. Besides, how is this helpful? This just makes me wonder what Consumer Reports has against Tesla.
Sunday, February 28, my wife and I subscribed to the digital subscription (monthly option) of Consumer Reports thinking we would be able to do comparison shopping and receive their recommendations for kitchen appliances. NOPE, we had to upgrade (not even the yearly subscription of $59 allows one to compare similar kitchen appliances). I thought there was a glaring omission for full disclosure. Consumer Reports was “silent” on this aspect. It was like a typical bait and switch, of allowing one to subscribe digitally, then if one wants the “extra” feature, you are forced to upgrade.
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