Consumer Reports Reviews

I don’t understand why two of my reviews have not been posted. I have updated my review that you have totally ignored. Why you just want to show this issue was resolved is beyond me. I wrote a google review and have received many thanks over 480 if not more viewers. So if you don’t want to review honestly about this Empire Today, that’s just fine. But take down my whole review because it’s not the whole story. And close my account. I won’t waste my time with you ever again. ????

Consumer Reports gave out my email address and phone number to third parties. All I was doing was looking at cars casually and suddenly a dozen car dealerships were auto calling and emailing me. Consumer reports is a scam!!

After spending $35 I was asked to upgrade the subscription for $20 more for a magazine? Why would I need the magazine if I have a computer? Then I start getting requests for a "donation" to keep them financially able to continue in business? I then clicked on "unsubscribe" to end their flood of emails. It said it could take "up to 10 days" to remove my email and stop them sending more. They didn't do as they said. Numerous requests to unsubscribe were sent and were ignored. I sent an email to them to NOT automatically renew my subscription and REQUESTED a response by email to acknowledge my request which they did.

Every time I tried to log into the online account the system said it didn't recognize my email or password. Had to reset password every time. Contacted customer service via email and received an standard generic answer that did not address my problem. So I decided to call, waited for over 20 minutes for an incompetent representative who kept telling me maybe I was inputting the incorrect info and I am like every single time??? Then he said he did not know what to say. I mean the conversation was so out of it that I had the feeling we were not speaking the same language or that he really had some comprehension issues. Now by reading other reviews I realized this is their standard practice. Glad I cancelled the membership.

Overall I was pleased with Consumer Reports in general and the service they offer, but their customer service is incompetent. I contacted their customer service department (via chat) to see about stopping delivery of their print magazine, and specifically stated that I wanted to do so without cancelling my membership. The person I was chatting with immediately cancelled my membership, and pasted a generic "we're sorry to see you go" message into chat. I tried telling them this was not what I wanted and to not cancel my membership, and got no response. I called them immediately after this, but there was nothing I could do to reverse the cancellation.

They auto renewed my membership which I absolutely remember not authorizing when I joined last year. I called them the very day they charged me for an additional year within minutes of the email coming through. While they cancelled my membership, they would not refund the total amount. Even though it had been 10 minutes, they charged me for a whole month. Crooks! I will never join again, they are totally dishonest.

This is no longer the organization we trusted in the 70s and 80s. Ralph Nader would be disappointed. BAIT AND SWITCH. I bought an All Access membership in July, as we were planning to upgrade our kitchen appliances. "All Access" was described as both magazine and digital content. Not so. For the highest level of payment, I get print only. Tried to sign in - got a message that I needed to upgrade for $10 a month. Chat room - timed me out. 800 number - 15 minute wait. So very sad...I guess we are going to to have to rely on Amazon consumer ratings only....

I have subscribed to Consumer Reports (CR) since the 70s. I also give two gift subscriptions to my kids. I have also donated money in the past. For the last ten years, I have noticed a marked increase in mail/email requests for digital subscriptions, raffles, and donations. My take is that CR spends an enormous amount of money on solicitations. Perhaps expenses exceed revenues.

I am truly disgusted with Consumer Reports (CR). Just a few years back things changed dramatically with the company. First, I noticed I could, as a paying subscriber, no longer add comments or give reviews for products I'd purchased. Why, because I am not on Facebook. After talked to a few different customer service people, I realized CR doesn't want comments or reviews from non-Facebook subscribers. That was just a few years ago. I kept subscribing because I felt like I was getting info that was worth while.

I am looking for a replacement for my home AC unit. I have carefully looked all brands ranked in this website and surprisingly ALL are rated as 'one star'. So basically no AC is good enough (based on consumer's report/experiences). Now I am picking the "less worse" and will be praying to last.

They keep sending Me issues. I am apparently going to get copies through June 2020. Tried to call to confirm cancellation and was sent to a consumer survey. Didn't want to take a third party survey call was terminated. Called back and was blocked by the customer service number (800-333-0663) as an ineligible "duplicate caller", and call was terminated again. How do I get CR from sending and BILLING for more copies?

Consumer Reports as originally founded was a very useful magazine. Their original magazine used to to test consumer products and gather reliability statistics on products and report the information in a magazine to consumers. You could depend on their product ratings. They were funded by subscribers and donations. They are now funded by several liberal advocacy groups that appear to have taken over the management. Now product reviews and ratings are a small part of the magazine. The reviews are weaker and I have found them unreliable. Now they report on consumer "issues" and their OPINIONS are presented as facts.

I signed up for a one month membership to read some reviews about washing machines. When I was charged for another month subscription I emailed them immediately to cancel the membership and refund the payment since I hadn't set up or selected auto-renew. I got two different non-reply emails stating that they apply auto-renew automatically just like other digital subscriptions. Not a good excuse for me. And, what's up with non-reply emails from "Customer Service"? What a crappy company and a slimy business practice.

I have been a subscriber since 2005 with the same mailing address and email address. I sometimes live at another residence and all my mail is forwarded when I do. But sometimes not the magazine. About two times a year the magazine tells me my address of 30 years is undeliverable. When I question them (customer service) they tell me the post office returned the magazine because of an undeliverable address. Baloney. Then some manager at customer service said the post office forwards only two issues - has anybody ever heard such baloney - they count the issues?

I have over the years been a fan of Consumer Reports. Now it seems that the publication has learned from the scams and bad business practices that we trusted it to alert us to and to condemn. Try subscribing without the auto-renewal feature! They are feeding in the trough of retaining customers through auto renewal instead of providing value annually. I am looking elsewhere now for what I need.

I submitted a review about an unauthorized monthly charge to my credit card since May 2018 from Consumer Reports. I contacted Consumer Reports today through their FB page and got a phone call regarding my situation. This time, they were able to locate the account along with the name and information of whom set it up with my credit card number. I am pleased to say that they assured me that the account was closed and the auto renew feature was turned off. Cindy was very professional and I am satisfied that this matter is closed. I did get a follow up email confirming this and the name of the person who fraudulently set up this account. Here is the information: Baan **. Consumer Reports obviously does not verify the credit card with the credit card owner. Beware when using credit card for online purchases and make sure that the site is secure.

I sent a payment for renewal this past December and just received a third invoice notice that I need to renew my subscription upon receipt of this notice, even though my expiration date is Jan 2020. A P.S. was attached saying to go to cr.org/crpay for faster service. There is no such site on the web. When will they get their act together???

Consumer Reports has been charging my credit card since canceling my account 8 years ago in 2010! I called in 2013 after receiving a email and was told that the account was set to "Auto Renew". I had to get a new password to login to see that my old account was still active, and to see that THEY must have set my account to "Auto Renew". I was then issued a refund for 1 year only and was told the account was closed for good...

I used CONsumer Reports one time and authorized them for a single payment for one month. Now I find that they have been billing me for the last two years at $7 per month without any notification. JERKS.

I have subscribed and enjoyed Consumer Reports for over thirty years. Unfortunately the quality and quantity have declined along with the accuracy. Many items have been eliminated or are no longer available. Indexes do not list them anymore. The reviews are shorter and do not contain important information that the prospective customer may be interested in. Presumptuous mistakes have occurred that lead consumers in the wrong direction. eg. Tesla automobile, when it was first introduced was given Glowing reviews and the highest ratings including reliability. How could a brand new vehicle, in one year with only tens of thousands of sales, have such great ratings in comparison to vehicles that have sold millions of vehicles for thirty, forty or more years? Now it has a much worse than average rating.

Consumer Reports charged my credit card (October 2018) after canceling this account almost 10 years ago. The customer service rep said "after you cancel auto renew, you need to cancel every year so you don't get charged"! What?! I have to call every year AFTER I cancel the account? This is fraudulent and I plan to investigate this further. They should not be able to get away with charging canceled decade-old accounts! All of the information they provide is online for FREE through customer reviews. They're obviously hurting for cash and trying to find ways to stay around. Not cool!

I ordered a trial of face cream for 4.95 and received a 0.5-ounce little bottle of face cream. I was not impressed with the results but forgot to cancel within the 14 days cancellation policy that I overlooked. I received an alert from my credit card that about a fraud charge. I immediately got on the phone and called Essence PH customer service to cancel the order and the charges. According to the customer service I overlooked the cancellation policy. The charge to my card was for $94.90 because apparently you agree to membership fees if you don’t cancel within 14 days of ordering- not even from when you receive it.

I subscribe Consumers Reports for 40 years, and even that they don't allow me I see their website for free, like other companies and organizations, what they want is money, and more money, and then they say they are a nonprofit organization, what they do with so much money, open your website for all and for free!!!

Information reported is too basic. In their results for refrigerators, CR uses words such as "quiet," "very quiet," "excellent," but to an engineer, any measurement not expressed in "standard" numerical terms don't carry much judgemental weight because it's not possible to know what the words truly mean. Evidently, they impress the average non-technical consumer. (As a follow-up, do an online search for the brand's name and "class action" to see how actual consumers perceive their product.)

Today my checking account was charged $26.00 to automatically renew my subscription which I did not knowingly authorize. I did not recognize the phone number associated with the debit that appeared on my bank statement so I Googled the phone number and discovered it was CR. There were numerous recent reviews from CR customers citing their own experience with automatic debits to their bank accounts and the poor near hostile dealing with CR customer service personnel. My contact was with Walter and I was truly impressed with the professional manner that I received. There was no resistance to my cancellation request and a refund was promised immediately.

I wanted to cancel my membership and chat was not available, telephones were shut down. Even though their help section mentioned to click the "Cancel" button, the button does not exist or is extremely difficult to locate. I hope this does not turn into a battle as others have noted. I contacted them via email. If they do not honor that request I am left to pay with a new payment card that is about to expire. My experience for 3 years now is that their reviews and ratings do not reflect current models. They almost always recommend the cheapest product even though I want to find something that will remain reliable and last a long time. They prove that you get what you pay for. Buy cheap buy low quality. How can that rank above better items? Before starting my digital subscription it had been about 5 years the first time I cancelled my membership for the same reasons. No more subscriptions for me.

Consumer Reports also slammed me with an automatic renewal. I have not subscribed to their magazine for years so I was suspect of this letter. I called the magazine and the woman tried to justify their methods as legitimate. I told her I did not subscribe and do not want their magazine so cancel whatever order you think was made. Today I received a bill from Consumer Reports with a due date of 9/5/2018. How can they be trusted if they misrepresent their services?

I received an auto renewal notice stating that they couldn't contact me by email and were going to auto-renew. Well of course; they had my AOL account and I cancelled it 10 years ago. But they kept charging me, year after year, and never sent anything to me until this year. After reading all these comments, I truly believe this is the perfect situation for a class action lawsuit. I'm going to be contacting a lawyer as a first step and then will be soliciting for interested parties. I'll be posting again with more information re: contact numbers, etc.

Today Aug-1st is the renewal date for my Consumer Reports subscription! Last month I was sent a renewal notice for 1, 2, or 3 years. I did not pick a renewal as I was not able to find several items That I wanted some information so I did not see any reason to renew my subscription at $35.00 a year!! Well I get a e-mail saying that Consumer Reports had renewed me for another year! So I called them to tell them that I did not want to renew my subscription and I asked for them to cancel my subscription and could I get My Money refunded? I was told that they could only give me a prorated refund as of the 31st of August!

Consumer Reports also slammed me with an automatic renewal. Who can you trust if they misrepresent their services? I will never ever use Consumer Reports again. Costco and Amazon give plenty of free reviews.

Bought a Samsung refrigerator with a 5 year warranty on the compressor. After 4.8 years it died. I paid Samsung a service charge to replace it under warranty. They did and it died about two weeks later. They agreed to refund my money, but 55 days later, still no refund. I get a changed story every time I call them and another 10 business day window to wait. I will never buy another Samsung product.

Mom had been a subscriber to Consumer Reports off and on since the 1970s! Apparently they are now in the business of taking advantage of the very people they are supposed to protect! There was no indication that her subscription would be automatically renewed but that's exactly what they did. Our family can no longer trust Consumer Reports, the magazine company we had always trusted. They should be sued for illegal/unethical business practices.

I was referred by a family to Shon Kable for service. I had his service for 2 1/2 weeks. I was told by Shon Kable to call him if I had any trouble with any of the channels, which I did. I text him & no response. Then the next day I text him letting him know that one of my channels was still out. He responded with a text “for your information I’m at work" & he doesn’t get local channels. If I want to see local channels I need to get Comcast or DirecTV. Well evidently, he doesn’t know his system or he is stealing cable from HBO, Cinemax, etc... and all of the channels that you pay extra for... To sum it all up he taken advantage of people and taken money for a service that he stolen from major companies and has a terrible customer service. He took my money, tune my service off 2 1/2 weeks before my next billing cycle. Beware, because I will be turning all his information to better Business Bureau.

Consumer Reports has changed dramatically over the last decade. Their magazine appears to cater to extremely well-off baby boomers, financially secure seniors, and young professionals. Totally bypassing the middle-class. Just take their reviews: $40,000 cars. $3500 refrigerators. $2500 outdoor grills. $1000 lawn mowers! I feel this is only encouraging conspicuous consumption. I am teaching my teenage daughters the principles of value, which is the perfect intersection of price, desirable features, and quality. If they want something, they have to comparison shop, and provide me with their research, and present their reasons for picking one product over another.

I have been a loyal subscriber to Consumer Reports since the early 1970's. Although I do not purchase many of the products they test, I used to believe that this organization was protecting my interests as a consumer against commercial enterprises whose interests were inimical to mine. The first hint of change occurred a few years ago when I tried to renew my subscription and learned that CR had changed to an auto-renew default. This system is designed to extract as much revenue as possible from the subscriber base. In previous years, CR would have criticized any business that employed such an abusive system. My protests to CR went unanswered but I still continued to support CR and did renew my subscription despite some misgivings.

A contrived, manipulative organization. Not worth the subscription money. Some of the studies are skewed or misleading. Customer Service is laughable: you can't get through immediately, as they try to sell you something while wasting a lot of your time. Even if you hit zero for an operator, they get rid of you by giving you a busy signal. Forget the "Chat" option, the "send" link is far below your screen where you can't get to it. I wonder what they're "consuming"? It's goodbye to Consumer Reports for me; it rates as one of the worst organization that I've ever dealt with.

This company's mission is to steal as much money they can legally get away with this. When you sign up they do not make it clear that they will automatically renew your monthly membership and automatically charge your credit card. By the time I noticed they had already charged me for several months service I never wanted. How can one trust a company with these types of business practices and ethics... I'm sure they would take bribes or "other" compensation to provide a glowing review. Don't trust this company.

Consumer Reports - thumbs down on them. On November 20, 2017 I took advantage of a Consumer Reports offer of 1 yr subscription for $20.00. Having written the check on 11/20/17 my issues could not have started before Dec. 2017. However on April 9, 2018 I received notice that my subscription would expire with the next issue. Urging my renewal. Last time I heard, there are still 12 months in a year. So I called CR to set the record right. Right! Well the not so good English speaking girl said that I had only subscribed to 10 issues which started in October 2017. Amazing, they started my order before I requested it? Bottom line is: Forget Consumer Reports. They cheat, and then they lie!!!

Consumer Report had auto billed my credit card AGAIN. There is not problem getting my money back because I just dispute the charge on my credit card however this is a real pain. My advise to anyone is not to do business with Consumer Reports.

I have subscribed to Consumer Reports on and off for years. Usually when I stop subscribing it’s either because their reviews are inaccurate or there are missed issues. Most recently it’s a missed issue. My favorite issue is the April issue when they come out with their car reviews, but here is April 3 and still no April issue. Oh, but my May issue arrived, just not the one I really want. I have contacted customer service many times and they say they are sending out a new April issue but it could take several weeks. It's just very annoying and will likely cancel subscription once again when this one runs out.

On your recommendation, we purchased the top-of-the-line LG washer and dryer three years ago for over $1750. From day 1 I hated them. I have cursed them every wash day for three years. We had to have something repaired 2 months after we got them. The washer left soap scum on my black clothes, fabric softener goo on my sheets and yesterday, black “stuff” all over some white tee shirts I was trying to get white again. After SIX WASHINGS, there were just a few spots left. I was told I am supposed to wash the washer several times a year. That is asinine! I had Kenmore washers for decades and never washed the washer. With my Kenmore dryer I could take the clothes out right away and hang them and never have to iron. Now I have to iron everything. I am going to sell these and go back to Kenmore. DON'T BUY LG WASHER AND DRYER!

OK, I share blame in this for not checking ahead. My complaint is that I bought a subscription for the print version of the magazine, figuring I would also get access to digital as most magazines do these days. However, when I went to sign up for an online account they want another twenty bucks. Really? Business is that good in the magazine business these days that you can afford to alienate paying customers? Hope so, because you got me once but you won't get me again.

Do not sign up for the one month subscription. Not only did CR not work for us as we could not even find the models we were looking for, but I thought we were signing up for one month and one month only. I just noticed that they charged us again and when I asked for a refund they basically said, "No way" and "We don't refund". Even though the charge just happened an hour ago. That is completely unacceptable. Horrible customer service.

I'm rating y'all 1 star because I'm pissed off at PayPal for red tape that I despise. My wife & I are really high up in the military intelligence community. Only 3 people above me. My wife 4 people above her. So now I tried to set up a PayPal acct. The soc. sec. # is not required on the form but in order to get the damn card sent or a secondary card I need my soc. sec. # that I can't remember due to the fact I have a traumatic brain injury due to a T.B.I. from Afghanistan Aug 2011. My wife was in that same humvee c/ me. She was thrown 150' into a mine field. Her head landed 2-3" away from the pressure point of a land mine so she doesn't remember her soc. sec. # either. So it's ** that they require that. I got a huge runaround. I spent at least a hour on the phone c/ them mostly on hold. Now I tried to rate them on y'all's site which is impossible so I'm now rating y'all the same. I hope y'all are happy c/ y'all selfs.

Consumer Reports should probably rename itself to "Product ratings for rich people". Why CR is bad: It is simply not practical. How many people are really going to spend $700 on a blender? Not everyone is going to open a restaurant! There are lots of outrageous recommendations out there. They should have reviewed more products than what they have done right now. A lot of product ratings are not up to date or simply not given. A lot of products they recommend have very low "customer ratings" on Amazon etc. You can clearly tell that those products are of very low quality. I have seen many products with 3.5 stars or even lower on Amazon. A lot of products they recommend are simply not available for purchase from a reliable retailer.

I have been receiving, via email and via snail mail, day after day, requests for donations. Literature says they accept no advertising and that they "rely on the generosity of friends..." I have a digital subscription and was dismayed to see that a good many of the products that they "review" have affiliate links to Amazon, Best Buy, etc. I am particularly incensed because my family owns a rather large appliance center, and find that this pushing customers to buy from somewhere that Consumer Reports gets a commission is far from fair. This is "Advertising", no matter how you look at it. I contacted their "customer care" line and was told that they do not get a commission, that it was just for our convenience. I found pages on their site that states that they do receive a commission.

I wish I would have read these reviews before subscribing to CR! I went looking for reviews only after reading what the latest issue recommended for the common cold and flu remedies. Tissues for a stuffy/runny nose?! For real??? Needless to say, I now have to question their so called "rating reviews" on everything else. I am truly disappointed in the lack of research Consumer Reports put into the whole subject of nutrition/health. Recommending a flu shot, even when they said themself as I quote from the latest issue January 2017, page 41 "A mercury-containing preservative called thimerosal is in certain vaccines. But it's only a trace amount" No joke!!!

OnLine Subscription. I strongly suggest you NEVER use this way to use access Consumer Reports. I used it one time when I wanted to decide about which Flat Screen TV to purchase. For 1 month the price was $7.99, which I thought was high since a 1 year magazine subscription was only $20. But I agreed and gave them my credit card.

Subscribers to Consumer Reports need to be very diligent when subscribing to and/or renewing yearly subscriptions to Consumer Reports. Why? Because letters/promos for magazine renewals start pouring into your U.S. mailbox months before current subscription deadlines expire. I know because I wasn't keeping a careful accounting of my payment(s) and paid twice in one year. Consumer Reports never notified me of over-payment, of course, and, then, to add insult to injury, additional "notifications" that my subscription was due to expire continued to come. As far as I am concerned, I have paid for two years and expect to get next year (2018-2019) with no additional payment. I have notified them accordingly, but if you think that's going to happen, I've got a bridge in New York to sell you.

Consumer Reports charged my credit card because they said I was on auto renew which is what all the magazines try to do now. With any other magazine if I noticed this charge they take it off immediately with no questions asked. This woman said she couldn't until it came up for renewal next year. If I had seen all these complaints about this same issue I would never have ordered it. I don't care for the magazine at all because I want information when I want it not when they decide to put it in a magazine. These people should not be in business at all. They apparently don't care about all these complaints against them. What hypocrites. She did finally agree to take off the charge after I was getting very upset.

On March 27, 2017 Consumer Reports started billing my credit card $6.95 per month. One year earlier I had cancelled my prior subscription. I did not notice the discrepancy until July after charges for March, April, May and June had been billed. I called my credit card company to dispute the charges.

In early 2016, I called CR to cancel my membership and stop automatic credit-card deductions. In July of 2016, they charged me $12.00. I called and Abby said that it was a mistake and would never happen again. Now in July 2017, they just charged me $12.00 again. Their business practices are immoral!!!

Received my credit card statement today (6/5/17) and saw an automatic renewal as of 4/27/17 for Consumer Reports. I immediately called Consumer Reports on their 1-800-333-0663 number, displayed on my credit card statement, requested cancellation and asked for a full refund of the $35 charged to my account. I was told in no uncertain terms that they could stop future charges but were unable to credit back my account for the full amount. I said, “Having worked for a bank over 30 years, I know my rights and since you did not notify me when you charged me, you owe the money back.” After a lot of arguing, the customer rep said she could give me a partial credit. They had my incorrect email for notification. I said, “That is not ok since I have not used your service recently.” I still intend to notify my credit card company to reverse the full charge!

I've been a reader of, and subscriber to Consumer Reports two separate times. I cancelled my initial subscription due to the magazine's foray into politics. Some years later I subscribed to the digital service and magazine. I have since cancelled the magazine due to a lack of tolerance to the magazine's interest in political issues. I have today emailed instructions to the CR site, instructing cancellation of my digital account and a purge of any credit card information. This action followed fruitless efforts to delete my stored credit card information. I simply do not trust this organization to provide unbiased information. The CR people have become, it seems, a shill for some businesses and certain government programs. I can peruse the net and find truly objective information. Hey CR... count me out!

I just had a TERRIBLE experience with Delta Airlines, so I wrote a long, detailed review explaining just how badly this airline treated us, and when I get to the end? The "send" button doesn't work! So now CR is jerking me around, wasting my time. And I thought CR would be the LAST people to do that. WRONG!

Subscribers of Consumer Reports are permitted to add their comments/reviews to CR's product pages, but CR disapproves almost all that differ with their findings. I am a long-term subscriber of Consumer Reports and have written four (4) reviews of products discussed on the website. I wrote lengthy, objective product reviews (in some cases differing with CR's assessments) and they disapproved ALL of them. Pretty smelly -- I don't trust CR any longer and find their practices questionable -- trying to hide things from other readers.

Online subscription. Horrible. Used a credit card paid for one year. They continued to charge my credit card, even using an old billing address. I called to cancel it when they charge 35 dollars. Every year they slide in a charge and didn't even send an email saying they were doing this. The customer service rep wanted to argue with me. I asked to speak with a supervisor and he argued for 5 minutes saying he couldn't get one until he know what the problem was. I kept telling him unsatisfied customer. Finally he said, "I'll just let them know what I think you are going to say." Finally they did say they would credit back 35 dollars but I'm sold for the other years. Very shady not to email letting customers know they are charging for another year. Shame on me for not paying attention to detail on the CC bills every February.

I feel betrayed like so many other long time consumers for the fact that once they have your info you can never get away from them, even when you have different banking numbers and have asked them repeatedly to cancel. We went through this just 2 months ago, called CR then Discover and was told that we would be refunded and cancelled. January 15, 2017 our card was charged again. I got a magazine in the mail today, Feb 1st and put it right in the recycle bin, after removing all identification.

I recently called CR to ask about the message I received that I didn't have access to the Digital Content. As I just restarted my subscription and had received the first issue I figured it was a mistake. Imagine my surprise when I was told there is an additional charge for that access! I have filed an complaint with them and hope they will change their mind. I'm quite sure I will not give them access to any Credit Card information!

Recently when shopping for a new washing machine, I signed up for a one month subscription to the Consumer Reports online service. I did my research on their site and went on about my business. Two months later I noticed another $6.95 charge on my credit card from Consumer Reports. When I called their customer support line to complain, their representative informed me that there was a disclaimer right near the button where I signed up explaining that I would have to call and cancel their service after one month. I informed her that it must have been fine print, because I did not see it and I have been doing business online for a long time (essentially since the Internet became publicly accessible) and that I generally don't miss things like that. She informed me that I could cancel the subscription online (which I had already done), but would not refund my money.

I have a subscription for myself and one for my relative. I rec'd from CR mail that requested me to renew both. Evidently last year I did this also not realizing that both accounts were current. Now, my account is good until 2020 and my relative's acct. is good until 2018. This is sleazy work in sending 'renewal' mailings to customers who are already not only current but "paid up" two or three years ahead. I don't keep a ledger showing me what subscriptions I have and when they need renewal. I trust the company to send such things when the current script is coming to a close. Shame on Consumer for doing this. I've been a customer for many years. This is shabby and should be changed.

I signed up for a single month to see if this site was helpful. They continued to bill me without authorization. Tried to cancel subscription online, but the site kept saying unable to cancel and to call customer care. I think this is outrageous behavior for a consumer protection group, to behave in such an unscrupulous fashion. Hypocrites.

I just received the 2017 Buying Guide and the used cars reliability presentation is horrible. Everyone is in black and it's difficult to discern the reliability of used cars from model to model. The old reports were clearly identified with red markings and it was very easy to show the various problems.

Yesterday a payment of $30.00 was made to Consumer Reports from my PayPal account. I have an online subscription to the magazine, and have lately received numerous email requests for donation to their company. However, I have not responded in any way, and most certainly did not authorize this payment. I don't even know what it's for, because I haven't gotten an acknowledgement from Consumer Reports. I have filed a complaint with PayPal, but am wondering how they were able to access my account without my knowledge or consent.

I have been a Consumer Reports customer for 30 years but in the last few years, the service has been sub-par and I may not renew again after the current subscription expires in 7/2017. Several times, as recently as 10/16, C/R refused to allow me online access unless I agreed to give them my current charge card number. Since my subscription expires in mid-2017, there should be no reason for C/R to refuse me access but they did and have done that twice before over the past 2 years. This company is so desperate to renew subscriptions, it will withhold access to current members unless they agree to surrender their charge card number. I had to threaten legal action to have the account unblocked. What a shame... C/R once provided a valued service but current management has taken the company in the wrong direction and I question their business ethics. Can see why the company rating is only 1+.

Why, without fail, does Consumer Reports accidentally double bill its subscribers every year when they renew their subscriptions? It's a common practice in the magazine industry, but I would think that CR, of all organizations, would stop engaging in this sleazy practice. This year, without fail, I was billed for a renewal of my subscription and a gift subscription for my sister, which I paid on August 1. The check was deposited by your subscription department and debited to my bank account on August 16.

I have purchased 3 appliances recently based on high ratings from Consumer Reports. All 3 were unsatisfactory. How independent is Consumer Reports these days? I am wondering how independent Consumer Reports product reviews really are. I will never consult it again. In any case CR seems to have outlived its purpose given the possibility of getting buyer product reviews online. RIP.

I received an advertisement in the mail which looked like a renewal for Consumer Reports magazine. I went online to take advantage of what looked like a good offer ($12 for a year), only to find out it was a subscription offer for Consumer Report.org, their online extension of the magazine. I immediately pressed the cancel button. The account online then said my credit card has been refunded $11. Cheap shot, CR. However, it made me realize I'm not sure I ever disabled Auto-Renewal on my magazine which expires Nov 16. So I went back on-line to do that since I definitely do NOT want to auto-renew. The account access system I found there is completely fouled up. Every time I use the Submit button, I am directed to an Error page. I tried using a different browser. Same result.

I signed up for Consumer Report magazine in 2015 and everything was fine 'til time for renewal. I was ready to mail the renewal form when I noticed my Amex had already been charged. Yet they were not sending the issues. So I called customer service in April & was told that "I" called in January to change address, which I've never did, so the issues were being sent to the new address. They stated they would send the old issues and would correct the address. I received the previous issues plus the month of May. Soon after I received July. So I called asking about June issue and was informed it was returned as undeliverable address, but was assured it would be sent to me, much to my surprise, I received two issues - May and July, but no June. Unacceptable. Will be calling Amex to cancel this.

So we pay for an annual subscription to your service for the Consumer Reports magazine, but in order to view the same data ONLINE, we have to pay you MORE money? Just incredible. Especially for a company built upon finding businesses and products that produce great products and services; it may be time to look in the mirror. Quite unbelievable in today's day and age. I'm sure the web will put its final nail in your coffin soon. RIP Consumer Reports.

I was prompted to join hoping to research "Convection Microwave ovens" and continue using the service throughout the year. I was devastated that they had no separate search options for that appliance. As I told the Consumer Reports when asking to cancel, even Walmart offers that separate category. Their subscription options quote both the $30.00 annual fee, and the effective monthly rate (2.50 per month) implying that the fee is deducted monthly rather than a lump sum. First the rep told me I was liable for a pro-rated use of the service! What, fee for a frustrated and UNSUCCESSFUL 20 minute search? Finally relented and credited back the "prorated fee" then gave me the "happy news that I'd have to wait UP TO THREE MONTHS for the full refund???

4 May 2016. I have been charged on my credit card 39 Canadian dollars, I did not receive any notice to renew my subscription. I did not sign anything or check any boxes to be renewed automatically. I am very disappointed on Consumer Reports' billing method.

They have been corrupt for a couple of years now. At least that's when I started noticing a lot of contradictions from their previous "scores" of products/companies. Many companies I know for a fact make inferior products suddenly went to the top or near top of CR's scoring, with overall scores that were WAY better than they deserved. I also noticed that the opposite occurred with companies I know to be quality companies. With so much money (and power) going to so few greedy people, I knew it was only a matter of time. Best to get your info from social media. But even there, beware of the source!

I have subscribed to Consumer Reports in the past with positive satisfaction. Upon receiving a discount I renewed again, however it did not provide online access. Why would you charge an additional fee to access a database you already have in place? It cost considerable more to print magazines and mail them than to allow a client access the web base. As a retired consultant, I can visualize bean counters that do not understand business.

On 8/19/15 I subscribed to Consumer Reports for a one year subscription. I received 5 issues then on 2/9/16, they charged my credit card for another year without any notification or permission. When I called to inquire they were very rude and at first tried to get me to keep the subscription as she was not sure about a refund. I told her I was denying the charge with my credit card company and then she said "ok but it would take 3 months." I have a lot of magazine subscriptions and have never run onto this problem, Consumer Reports is a rip off. The 5 subscriptions I received were mostly on cars, very little else, stay clear from them as the problems with their billing is not worth the little information you get from this lousy magazine.

I've been a paid subscriber to Consumer Reports for over 25 years. I have relied heavily on the paid car dealer costs reports. I knew since Consumer Reports accepted no advertising, their information was unbiased and I was willing to pay for that. I've bought 6 different cars this way. Now the only way to get "dealer pricing" from CR is to go through TrueCar. Why has CR done this? These are not the lowest prices. It's well documented that TrueCar is affiliated with dealerships, working in their best interest. It's well documented that TrueCar changed their pricing model under pressure from dealerships and manufacturers.

I see all the negative reviews, but my experience with Consumer Reports for the past 18 years has been GREAT!! Any billing problems resolved fast, and they don't happen often. I subscribe to the monthly magazine and I get the online service. I am considering not renewing simply because we don't buy new cars ever or appliances much. There is so much more in the reports that keep me renewing. I will probably renew again. I found that by renewing for a long time like 5yrs, I get a great deal.

I noticed today I'm being charged $30 for a subscription to Consumer Reports. I haven't used the service in years, but perhaps I failed to cancel. I log in and am informed I do not have access as I do not have a subscription. Weird. I reach out to Consumer Reports to inquire and am told I'm on auto renewal and that I was sent an email notifying me. I did not get that email. I'm told I have an active account, which I do not. I attempt to cancel and am told I can only get a prorated refund. I argue that I wasn't notified of the renewal, I haven't had access to the service (for months or years) as it says my subscription isn't active, but yet I have to pay for the days I've "used" the service that I can't access. BEWARE when signing up for auto-renewing subscription as you may get stuck with the service whether you use it or not!

Last year I signed up for 1 month of access to the Consumer Reports website. Later, in October I discovered they had been charging my card each month, not once, but twice each month! I called them and was clear, (1) I was being double charged [6.95 x 2], (2) I authorized charges only for one month and did not use nor authorize charges for the service after the first month's use. They told me charges would cease and I would be credited for the current month and the previous two. I subsequently learned they canceled only the duplicate monthly charge and were still charging me for a monthly. I was clear in my original complaint to them, and they assured me I would receive no further charges. But, the monthly charges persisted.

I have been buying and using the extremely useful data compiled by Consumer Reports, in my auto repair business, to help my customers and myself in buying good used or new vehicles. Based on compiled data from real world people & their experience with cars & trucks as far as repairs needed and performed, there have always been sixteen areas that were reported. NOT judged. Then in the 2014 magazine, there was only ONE. A total average called VERDICT based on the 16 prior areas. And online now there are eight areas covered, instead of the sixteen areas previously reported. See the picture showing 2013 and 2014 pages in the same area of the magazine. QUITE a difference.

It was an unwanted auto renewal. Seems it's almost impossible to get it reversed. If they do, it's prorated! If you don't want it, why not a clean easy refund on the credit card??

I will NEVER use Consumer Reports or recommend this anymore. This once was a good organization but is now just a bait & switch to try and trick consumers, charge them, and then try and keep whatever they can justify in their 2-point type terms and conditions. What a sad state of this company.

I see CR reviewed the 2015 Chrysler 200. They gave it a bad review. I own a 2015 Chrysler 200. I have over 30,000 miles on it, and absolutely love this car. I believe it is the best car I have owned. I have the 3.6 liter V-6, and it has a great amount of power. Plus I get 34-36 mpg on the highway. I get tired of CR badmouthing the American manufacturers. American cars are just as good, and reliable as Japanese models. I have started to wonder if the Japanese own this magazine.

These people are crooks. Canadians... Do NOT give them your credit card number. Over a year now they have been taking $10 CA out of my credit card each month.

Consumer reports have been charging me for a online subscription since 2011. They say they send you emails that they are charging your account. I have never received a single one. Checked junk, deleted mail never received a email. Just noticed it on my C. Card statement this month. They confirmed that I have not signed onto the account. They said they will provide me with proof that the emails were sent, that I will be billed. (Have not received any proof yet.) If you ever had any subscription to consumerreports.org. check your C.C. Or call them to verify your account had been canceled and contact your C.C. Company.

Signed up for 1 mo. for $6.95. No indication it would be auto-renewed -- but it was. When I saw another banking account debit 30 days later I called them to complain. The best they would offer is a refund that will take 1 or 2 billing cycles. Ouch!

CR was once unbiased. Today, it is an advocacy organization for social democracy. CR was once member oriented. Today, I can't even login to get the information I paid for without CR trying to trick me into paying another $30. We need an unbiased product testing, product safety organization. That used to be CR. It's not Consumer Affairs, which takes ads. It simply no longer exists and today's consumers are on their own.

I had an online subscription for a number of years with Consumer Reports. I didn't realize I had signed up for auto renewal and had thought it was just 1 year. Not until I saw the charge to my credit card did I realize it was auto renewal. I paid for this auto renewal for 2-3 years. I then contacted them a few years back because I wasn't using the service and I requested to stop the auto renewal. They said at expiration they would stop charging me. I never received any further charges to my credit card or any email notifications of auto renewal.

I have lived in Canada for over 15 years, and my first contact with consumerreports.org was through its paper magazine, which I thought it was phenomenal. And as soon as I could I subscribed to both its magazine and online ratings, and I have been using its recommendations ever since. The main problem at the time was that they did not have enough info for the products available in Canada, however I extrapolated from the USA information and the Canadian info to have a guide. And It worked, or at least I thought that until this year that I started having issues with all the items bought using consumerreports.org recommendations. Then I started thinking of all the stuff that I got from the very beginning and I have nothing. Everything is gone, because they stopped working long time ago.

I believe that Consumer Reports has been unduly influenced to change their auto issue in April to make it become vague and hard to discern what is wrong with the various cars. It appears to paint them all in glowing terms or just concentrate on the good things or just a few things wrong. It used to have a very excellent rating system of circles that rated everything one would want to know about a new or used car. It was all in an easy to read format so one could easily compare and find the best cars available. Now I cannot get all the information in a short paragraph that says very little about each one. I believe Consumer Reports has been paid off to make the ratings vague and ambiguous. Thank you.

I relied upon Consumer Reports 2015 automobile evaluations to decide on whether to purchase a 2015 Nissan Rogue. They had a good review and it was checked as a recommended buy. I bought one. Their road test did not reveal a vibration issue with this vehicle, and it should have. This vehicle, and it turns out previous year models, have an annoying vibration when the engine speed is around 1200-1500 rpm and it is driving in high gear. If this would have been revealed in their road test, which it should have, I would not have purchased this vehicle with an inherent design deficiency.

Years ago I enrolled in CR for what I thought was a year. Every year I attempt to be discontinued from their billing access to my credit card but these guys have become as corrupt as those they deemed to protect American population from.

I subscribed to both the online site and the magazine for several months. Although I was very satisfied with the product I got tired of their aggressive marketing for donations and "free" subscriptions to their other publications like "ShopSmart" which is just a gimmicky way to trick the consumer into another recurring subscription. When I entered my account section online to cancel, it only listed my online subscription as EXPIRED with an expiration date. Nowhere did it say it was a recurring subscription or would be auto-billed yet when I clicked on another link I found a cancel button to what was a recurring subscription after all.

Have never had any subscription problems with CR. And contrary to what some are saying I like the new magazine look and layout. But no matter what they do they will never please everyone. I was in the market this year for a new car and purchased their highest rated mid size. Very happy with it. Not only that but their advice saved me over $3000 on the deal.

I was disheartened to see Consumer Report's opinion of "Smart Meters" which presents these devices in a very POSITIVE light, although funding of test was provided by Dept. Of Energy (which of course is slanted in their favor, so the study is meaningless). Much information has come out on the health risks of these devices and the outright breach of privacy they pose, in many ways. I'm convinced that an "informed consumer" which we should all strive to be, would OPT-OUT of ever getting one of these "Smart Meters" (note they are NOT mandatory), especially after seeing the REAL data presented by those who know how to study these devices. Forewarned is forearmed. I have certainly opted-out, in writing, to my utility company giving them notice of NO Consent.

I paid for a one year online subscription to Consumer Reports. After 11 months they sent me a request to update my expired credit card so they could bill me another year. Since I had no interest in a renewal I did not give them the new expiration. Somehow they were able to bill me another year with an expired credit card. I could not get through on their customer service phone. I was put on hold forever. I tried to cancel online and was told that I would only receive $25 refund of the $30 charge even though I cancelled within 24 hours of notification and have not used the site in 3 months. At this point 72 hours later, no refund has been made to my card.

I have tried to pay my bill online at least 4 different times. Each time I have difficulty finding which site to pick to pay my bill. I have found the one site using ConsumerReports.org/crarpay but after I put in my last name and account number, it says my account does not exist. The next time I try after taking information, it says the online bill pay is not available at this time and try again. This is very frustrating and consuming more time than I want to take. Please advise me how I can pay my bill online. Thank you.

Your two articles on GMO's are disappointing for several reasons. They are biased. You presented only the anti-GMO side, not even attempting to present both sides. I thought your magazine was supposed to be based on unbiased information. They are not based on the facts and science which is available worldwide. 88% of scientists worldwide who studied GMO's find them safe. You don't find that high of a percentage to agree on much of anything these days. I guess this means that you are in the 12 percentile. Would you recommend a car that only 12% of the public say is good?

I have read Consumers Report for some time, but recently I tried to contact them by phone, to no avail! There was a number given for C.R. Books, but they did not answer. If I cannot straighten something confusing w/ them by phone, I will no longer subscribe to them. They also resubscribed me, when I did not authorize this.

Don't fall for any online offer for Consumer Reports Magazine. They will rebill your credit card for double the original rate and make it impossible to contact them online or by telephone. They should change their name to Consumer Rip Off.

Consumer Reports automatically renewed my subscription, using the credit card number with which I purchased the first subscription. When I saw this on my bill in August, I called and cancelled. At the end of December CR again charged my credit card for a renewal. It took an hour on hold to get a representative. She said she will reverse the charge but insisted I or someone must have entered my card info on their site and renewed. This is just not true. Their practice of doing automatic renewals is extremely tacky.

Consumer reports makes unauthorized credit card charges for unknown service that are not identified or desired. They also automatically renew subscriptions without authorization. Their phone help line is useless.

I ordered ten issues of Consumer Reports on a special offer of ten issues for $20. I then upgraded at payment time to get five more issues for an additional $6. I was disappointed to learn that my $26 did not give me access to the online material, so I decided to cancel. Using the online customer service tool, I canceled my subscription and was horrified to learn that I would receive a refund of $14 of the $26 I had already paid. The website said if I had a question about my cancellation, I had to call customer service so I did, and waited 22 minutes for someone to answer the phone. Every couple of minutes, a recording instructed me that wait times were longer than normal due to high demand for their products. I guess being too cheap to hire adequate staff was not a factor.

I fully agree with Gerald from Montana City regarding the very poor format of Consumer Reports magazine. I have subscribed for 20 years. The excellent colorful reports and charts are now replaced with yellow and black nonsense graphics. I don't need to see 7 or 8 full-page color photographs of people - this is not a fashion magazine. The new CR editor is trying to put their 'mark' on the magazine; if it isn't broken, don't fix it! I used to read the magazine cover to cover and enjoyed the easy-to-find key points, easy-to-understand ratings, easy-on-the-brain graphics. Nearly every purchase in my home was researched using CR magazine, but I am seriously considering to cancel my subscription. This editor needs to be replaced quickly before the damage to the magazine is permanent.

Bought a tv in 2011, highest reliability rating on consumer reports. Tv failed after 2 years. I have looked at consumer reports ratings on the brand ever since, and they still have the brand at the top of their list. I have seen online that many consumers have the same problem with the brand. They really failed on this one.

Consumer Reports got a new editor who changed the content and especially format of the best consumer magazine in America into a piece of confusing graphical nonsense. I've been a subscriber for over 40 years and considered Consumer Reports magazine to be the "gold standard." It was clear, well organized, and concisely presented endless details in easily understandable format. Now, it was changed to look like a graphical wonderland with silly and meaningless graphics to confuse instead of inform. Over one-sixth of the magazine is now crazy graphics and one-page pictures that barely relate to the content. It has become the kind of magazine the pharmaceutical companies "plant" in doctors’ offices that are throwaways. Please restore the "gold standard" magazine we love and send your goofy editor back to her Graphics 101 class at the technical college.

Signed up February 2014 for what I thought was a month as didn't want a year subscription for $30. After 9 months I discover the $6.95 on my statement which has been charged monthly and called them to cancel. I was mad I only signed up for a month and they have charged me the last 9 months. Well I'm sure it was written somewhere in the long terms and conditions which no one reads. I'm sure they count on that and not discovering such a minor charge on the credit card, they can rake in lots of money from unsuspecting persons. This from a company that is supposed to help consumers?! Total rip off. I even agreed to pay the $30 and they could credit me back the overcharge. NO DEAL, but I did get an additional year no charge which I probably won't use.

Consumer Reports has changed over the years. They now don't give consumers the supporting numbers and test protocols justifying their “bad, good, better, best” ratings opinions. They don't trust their readers with actual data. This makes it impossible to extend their ratings to other models not explicitly tested. If they gave the underlying numbers then a consumer could look at the specs and showroom performance of some other model and estimate how it would rank for many products. CR also keeps their test protocols secret to prevent independent outside checking of their published data. I have a 1 liter Ford Fiesta which CR says gets 46 MPG at a steady 65 mph; I measured 52.7 +-1.1 MPG on a closed loop test at 65 mph. Since they won't reveal their test protocol I have no way to find out why their published number is 13% lower than what I actually measure. I wonder why I should continue to pay for unscientific unverifiable opinions.

I purchased the online subscription and (I thought) the Magazines for one year. I found out I did not and C R is trying to sell me the magazines I thought I paid for. It took a New York lawyer to figure out how to non-renew for next year as I also found out if I cancel now they will charge me $20.00 charge for early termination. The thing that angers me more is that I cannot find an email address to voice my concerns. It seems I must find my account number to make a complaint. It is not possible to find that internet only subscription account number. They should be rated very poor and the public should see them for what they are. A big company that preys on the public and their only concern is to sell, sell, and more sales. The subscriber does not exist in their mission.

I hate your new format. It is silly. Color pictures of what? Are you trying to create an imitation of those slick Magazines, the ones that have no worthwhile information. Go back to what works.

I canceled my subscription to the online service within one month of starting it because they didn't have any substantive information on the car I was planning on buying. I canceled within the month and did not think anything more about it. Then I noticed two more months charged for the subscription and realized that when you call in to cancel you have no printed record of it. While they did credit my account for the overcharges, I will make certain I have a cancellation number of an email confirming the cancellation with them.

I have been a lifelong subscriber to Consumer Reports and have recently been reevaluating whether to renew my subscription. Foremost among my complaints is the refusal of CR to allow subscribers to access online information without paying for an online subscription. To the best of my knowledge, this is the only hard copy periodical that requires additional fees for online access. Additionally, for a company that represents itself as interested in finding ways in which consumers can contact businesses, CR has among the least user-friendly ways to contact its own offices. Finding phone numbers or e-mail addresses at CR to address issues is about as easy as contacting Bill Gates at Microsoft.

I was getting email reminders that Consumer Reports was unable to charge my credit card. I had sent my last payment of $26.00 for one year in Dec 2013. My magazine was stated to expire in March 2014 at that time. Currently on my magazine is stated to expire in March 2015. I assumed that the reminders were just early reminders. I called customer service and was told that my real expiration date was not March 2015 as stated on my magazine cover, but is instead May 2014. Consumer Reports customer service stated that the money I sent in Dec 2013 was used to pay a balance due. I just feel lucky that my credit card had expired. Who knows what they would have charged me. I do not feel confident leaving my credit card on file with them. If I decide to renew my subscription, it will be only money orders from now on. Thanks for listening.

I set up service in 2010 for Consumer Reports magazines. Suddenly in May 2013 I stopped receiving copies although my subscription was not supposed to be up for 2 yrs AND the expiration is not until December. I have tried to contact customer service which has become pointless. I keep getting idiotic replies that have nothing to do with MY account. I can't get a direct access to ANYONE. They would like me to believe that my account was changed halfway through the subscription from magazine to ONLINE???? So right now they no longer send my monthly magazine... I ALSO am not allowed access to online?? What the flock is going on? This USED to be my favorite magazine... the one I never wanted to be without... Have they been taken over by aliens???

Out of the blue, without any warning, without being alerted, good old CONSUMER. REPORTS charged my bank account online $26.00 for a subscription renewal which I did not request and did not authorize; nor did I not, at any time, authorize them to tap my bank account. This unauthorized charge resulted in an overdraft charge of $30.00 to my account.

I received ONE issue both times I ordered. My address and name has changed. One name was **. One name was **, or **. I don't remember the years that I ordered, so I don't remember what name I had at the time. My husbands have all passed. My address has also changed a couple of times.

I ordered a subscription to Consumer Reports about 4 years ago at a great rate and then discovered they were charging me twice the original price and automatically renewing me. I have tried to cancel my subscription for two years and absolutely not possible! Can anyone help me with this nightmare? I find their customer service ridiculous after huge wait times and did not cancel my subscription! I tried to cancel over the internet and I am not allowed???? Help - this is a nightmare. I would not recommend anyone get a subscription to their magazine!

I online subscribed to the monthly hard copies of Consumer Reports over one month ago and, during that period, I found that they had erroneously subscribed me to their online service instead. When I brought this to their attention on the telephone, they cancelled the online subscription, yet I have not yet received any monthly hard copy issue, even though I am still being charged for such a subscription. Continuing attempts to contact them have led nowhere.

Consumer Report has been double billing me for a magazine and an online subscription for the same thing! I did not realize that I was getting billed for both and now they won't refund me the money for the online subscription I had no idea I was paying for! When I signed up, I thought I was getting the magazine and a free online account, NOT A DUPLICATE ONLINE SUBSCRIPTION! When I tried to unsub through the online account, I was going in circles because the reset username and passwords were not working. SHAME ON YOU CONSUMER REPORTS! You are supposed to be above this kind of slippery behavior! I have been paying $65.00 a year for your magazine! SHAME ON YOU!

As a subscriber to The Consumer Reports Magazine, I received an offer to ConsumerReports.Org for $1 a month for the first year. There was no information provided about proceeding years after that on the Offer Form OR on the enrollment website. It was when I received the confirmation email that it was noted that my subscription would be automatically renewed AND at the standard rate. I had to contact them via phone at which time I was told that they would remove the automatic renewal.

I subscribed to Consumer Reports and found the magazine didn't offer the information I could use. I called and cancelled my subscription. They elected to send back my refund I minus $9.00 for two issues received one issue (they say 2 issues). I don't believe it was made clear this would be the result if I didn't like the magazine. I am a senior and would not have subscribed if I had known that this was their policy. I would have gone to the library and read a few issues to determined if the magazine was useful to me before taking a chance of losing any money as I am on a small budget. I have never in my 70+ years of subscribing to magazines had this happen. How can I alert other seniors to this poor practice?

I have never had a subscription for Consumer Reports. I started getting this 4-page Consumer Reports book in the mail. It was like an advertisement for them. Well in one of the books I was sent, it said you can get a Consumer Report book about "how to clean anything" for FREE. So I mailed off to get the free book about cleaning. Yesterday, I got a bill for $20.00 for 10 issues and my free gift. With the free book, it said nothing about having to get 10 issues of their books. I noticed there is not a number to contact them. I feel like it is a scam to lure people in, claiming you get a free book, and then bill you for 10 issues and your free gift.

I subscribed to Consumers Report Online, thinking I would find information on products I was about to buy. All I received was useless information on what ever name I typed in. I typed toilets and received only one brand name. If I typed again, same thing. No side by side comparisons, no suggestions, just advertisements for the same brand name. I tried another product and got lost in websites of advertisements and links. So I cancelled, or so I thought. They are still billing my credit card!! When do they stop? There are NO links on their website to cancel. Why? I had used Consumer Reports as far back as 1973, and it was very good. I have my reservations!

Yesterday, you said my email was wrong, then my password. You sent me an email with info totally useless to me and difficult. Today, you stated that I am not a customer. Please credit my American Express the $30.00 I paid to join. I will stay with the delivery of my subscription. At least there is no hassle there.

After paying the $14 for Consumer Reports' New Car Pricing report and filling out the necessary online forms, I was directed to the Build and Buy program, which, as I understand, is free. Then, after reentering the same info at this site, I saw a note stating, "These prices are not valid in: Alabama, Georgia, Miss. and other states." Since I live in Alabama, I fail to see the benefit of either program to me. After repeatedly trying to contact CR for an explanation, this is what I finally received:

After I realized the pricing service was totally worthless, I called back the same day and requested my report be cancelled and my $14 refunded. The CSR told me my Visa would be credited. When no credit appeared I called the second time and was again told Visa would be credited. When no credit appeared on second Visa statement, I called a third time today. This CSR told me the call center cannot process this request and I must call the home office to get the credit. I'm dismayed that this company makes such a basic customer request such a hassle. I can't believe the amount of time wasted by me and the CSRs with no resolution. Now, I must make a fourth call to recover my $14 credit. The saga continues. What a way to run a company.

I subscribed to CS and sent a check for $20 on 3/8/13. On 3/20/13 I got a bill for another $20. I tried to contact CR via the internet and have found it to be very difficult except by complaint. They need to put a phone number on their billing statement, and from what I have read, improve their customer service department. After reviewing the complaints against CR, I will not pay by credit card, and I will not renew my subscription.

I have installed CR magazine's app and find the login procedure totally frustrating. First they say choose your login between user ID and password or account number. I always choose user ID and password, which throws me over to account number login. I find this tedious and specious. I am already close to discontinuing my magazine and online subscriptions for their blatant political bias.

I've trusted CR and have been a subscriber for a long time. I'm very, very disappointed. I tried to use their Build a Car buying service, only to find that CR is involved in a horrible, chronic bait and switch scheme that wastes time and adds frustration to car buying. This was especially bad with Keyes Toyota in Van Nuys, CA.

Is it necessary to have six inserts in each subscription? There are two of them that are duplicates. It is a trivial thing but irritating to have to pull these inserts out of each issue.

I subscribe to Consumer Reports Magazine, and I could not find any information about home water filtration systems. So, I purchased the online (Internet) version of the magazine, hoping for some information. Needless to say, I did not find what I was looking for. The charge for this service is $30 or $20 if you subscribe to the magazine. I paid $20 since I'm a subscriber. When I called to cancel, they told me that they don't normally rate items that might be regulated by state laws because the requirements might be different from state to state. When I checked my credit card statement, I had only been refunded $18.33 (not a very big deal), but I had canceled within 5 or 10 minutes of placing the order.

Being billed for unauthorized charges - I bought Consumer Reports online for one month. After the month expired, I never revisited the website. 8 months later, I realized they've been billing me every month since my month expired. When I called and told them I never authorized or was never asked about any monthly auto billing, they told me when I hit submit for the single month, it automatically put me on an auto billing program unless I went to a separate site and cancelled, which would have been unlikely since I didn't know there was anything to cancel. During the 8 months, they never notified me by email that I was being billed for something I didn't order. They did not reimburse the 8 months. This is the most blatant rip-off I've ever experienced, and it's from an organization that is supposed to protect us from this very kind of scam. You would think this kind of company would bend over backward for its customers. Now, I know they are like any other company - out to get your money. I don't trust them anymore.

Consumer Reports is supposed to be unbiased. I called regarding a very biased opinion and received nothing. In the issue I just received, there was another biased statement in Viewpoint. I have already decided to cancel my subscription, after at least 25 yrs. And I have told quite a few people about this. It brings into question their bias in testing. Do not trust them now.

I got an email from Consumer Reports with an ad for a book to explain Obamacare. As owner of an animal hospital, I looked at this as a good way to find out how the hospital and my family will be affected. The cost was $5.00. It didn't come so I called and nobody had any idea of what I was talking about. Eventually, somebody from Texas called and said she had a copy on her desk and she would mail it. It just came and I paid $5 for a 16-page ad for Obamacare. I guess it’s the perfect plan. Every other advice I get from Consumer Reports actually analyzes the product and points out the good and the bad. Did the Obama team just hand this to them and Consumer Reports said, "Great, we can get $5 for this"? So, are all their opinions biased?

Both my wife and I paid for a renewal. May we receive a refund for the overpayment. Today, we received a bill for $24, marked a third notice with an expiration date of October 2013. Thus, only one of our payments has been credited. Plus, this latest notice "Please act before 11/01/12.” I think that I will let our local paper's consumer columnist know about this. This website is full of similar complaints.

I subscribed to Consumer Reports Magazine on January 3, 2012. I received confirmation that the subscription renewal was received. I received a charge from Consumer Reports for $30 in August 2012 for renewal. I have several serious problems with this charge:

I cancelled CR over 1 year ago; the magazine has become unnecessary due to the internet. In August ‘12, I received two automated emails stating that my subscription would be automatically renewed. After an hour of searching for u/n's and p/w's, I finally contacted a real person who cancelled subscription, quite politely; but I will still watch my credit card statements. This appears to be a last-ditch move by a magazine that is rapidly losing readership. Watch out if you are a previous subscriber.

I signed up for Consumer Reports in June 2011 for one month. On the website where I registered (belonging to Consumer Reports themselves), there was no indication that my one month subscription would be auto-renewed. I discovered Consumer Reports has been billing me for the past year (one charge a month I missed among 100s). I called and was greeted by a very rude person who said that Consumer Reports doesn't have a one-month subscription option, which they do and had not billed me on dates when I can see specific debits from them on my online bank statement. To make a long story short, they offered to refund 3 months' worth of debits. I pushed to get 11 months but they refused. I accepted the 3 months and will have the rest reversed by my bank. As a flagship for consumer fairness, this organization needs to practice what they preach. I will never do business with them again.

Consumer Reports keeps charging me. I had discontinued my subscription sometime in April to May 2012 by calling customer care. But they are still charging me on my credit card. The last charge was on the 26th of July for $5.95. This is really not acceptable when I myself discontinued the service and last year, they had even sent me an email mentioning "We want you back". I remember even last year when I checked my account they had credited from my card. This should be stopped and everyone who is being cheated should be compensated.

Consumer Reports somehow kept wanting to get me to buy their magazine, although I kept saying "no"! I've cancelled each "free" subscription. And on two separate occasions, they kept coming even after I called and the last one approximately 2-3 months ago, promised me that "yes it is cancelled, you will not be getting charged!" Well Saturday, my bank account was put into overdraft by Consumer Reports because they charged me for a year of their magazine! I am beyond angry because it showed on the computer that I've cancelled it and yet once again, for the 3rd time they have tried to make me buy their magazine. I will never ever buy or look at a CR Magazine again! Now, I have to wait for 3 days to see my money back and they charged me twice! I am a very unhappy un customer! This has soured my experience on CR from now on. What else do I have to say when I say "no"?!

Like other people here have mentioned, it seems to be a bait and switch. I paid for 1 month of access, authorized $6.95 to my card. They don't tell you that they are going to keep billing you that month after month until you cancel. It took me a half hour to figure out how to cancel because I didn't save my user ID/ password and you can't submit anything to them without that. Finally, I worked that out. But there still is not one single email address for customer service on their website, pretty pathetic for an organization that is supposed to be for the protection of consumers.

I have tried since early March to get a copy of both the March and April issue that has never been sent to me. I did not keep a record of the people I spoke to prior to 03/27/2012 because I truly thought that Consumer Reports would have some honesty and integrity. Unfortunately, I have found that the personnel I have been able to reach have lied continually and do not honor their promises at all. On March 27, 2012 at exactly 18:44 PST, I spoke to a Shawn. He stated that the two copies would be mailed to me not later than 2 weeks from the date of my request. That has proven to be a lie.

I signed up for a trial issue of Consumer Reports after receiving a request from your headquarters. At the time, I was told I could cancel and receive no billings or more issues if I wrote "Cancel" on the invoice. I complied with this request but have since received more issues and more requests for payment. I do not want anymore issues or requests for payment. Please cancel as I previously requested.

I received my April edition of Consumer Reports on health and the entire right side is cut off and we are unable to read it! I would appreciate a corrected edition. Thanks.

Never subscribed, received two or three copies previously, thinking nothing of it, thought they were some kind of publicity, received bill today. Balance due: $20.00. Will not pay, and will never subscribe to Consumer Reports because of this! If persistent, I want to see a signed contract!

I accidentally sent two checks responding to two bills sent to me. I am now receiving two magazines. It would have saved me a great deal of time if Consumer Reports had a telephone number so I could contact you without having to go through all this typing, et cetera.

I do not want Health mag. You said try it free and now you send me a bill. The first bill, I wrote across it “cancel.” I will not pay.

I received mail stating that I could receive a copy of onHealth on a trial basis to see if the magazine was of interest to me. If so, I could keep the copy at no cost and no further copies would be sent to me. I wrote and returned to you a "Payment due" notice, on which I had written that I did not want the magazine. The only "consequences" are your "threatening" letters (pay up or else).

My sign in is ** and the password is **. I tried to log in for a temporary sign-in and a temporary password several times but still can't get in. I have my password on a page so the passwords are correct. Since you can't see a password, I even typed it on the sign-in line so I knew it was typed correctly and then did a paste and copy to the password line. The problem has to be in your server. What now?

I just purchased a home and was looking for information on appliances so we decided to try consumer reports for one month as that was all we would need. The price was $5.95 for one month which was acceptable, so we joined. Now, I had just received an email that I could get a better price if we joined by the year instead of monthly. That's when we realized that consumer reports did not just charge us for one month as we requested/joined for. Consumer reports was charging my credit card every month since October. I called and explained that we only wanted one month, which is why we only signed up for one month instead of a full year.

You keep sending me bills for your health magazine which I did not order! Now, you are sending me a collection notice to pay. I will not be a victim of you trying to shove something down my throat, I don't want! Remove me from all your mailing lists.

I was billed for unwanted item on Health. Please cancel.

Because Consumer Reports had offered some free issues of On Health and I didn't remember if I had received all the free ones offered, I notified them of my change of address. I did not indicate I wanted a subscription but I have received two notices of $24 being due. I'm sure this is an honest error on your part, so please stop sending invoices and if I have received all the free magazines I am entitled to, please stop sending the magazines. Thank you. To make this doubly clear, I do not want a subscription at this time.

Being Billed For Unauthorized Charges: I bought Consumer Reports online for one month. After the month expired, I never revisited the website. Five months later, I realized they've been billing me every month since my month expired. When I called and told them I never authorized or was never asked about any monthly auto billing, they told me when I hit submit for the single month, it automatically put me on an auto billing program unless I went to a separate site and cancelled, which would have been unlikely since I didn’t know there was anything to cancel. During the 5 months, they never notified me by email that I was being billed for something I didn’t order.

Cancelled My Subscription in October and They Have Now Billed Me: In October I had notification from Consumer Reports saying if I did not renew my subscription, it would be cancelled. So I told them I wanted to cancel and they showed in red that it was cancelled by User. Now in February 2012, they bill me $26.67 on my credit card. I am deducting this and advising my credit card company (this, in my opinion, is fraud) of my intentions. I have kept a copy on file of the email from them showing cancelled by user. What more can I do?

I received an unsolicited email informing me that my subscription to ConsumerReports.org will be renewing soon. To the best of my knowledge I have not did not authorize an automatic renewal to ConsumerReports.org. If I have been on automatic billing in the past it is something I am not aware of. I called Consumer Reports. The person said it was an automatic renewal unless I cancelled it. This was news to me and I informed the person to take me out of their system. I think here again we have companies that have a person take a trial subscription and have continued to bill even though the customer doesn't want the product.

This seems to be a scam. There are others who complain about not being able to cancel. I did not believe them. I want to cancel my trial offer.

Consumer Reports sends out renewal bills over a year in advance of renewal.

I enrolled in consumerreports.org for one month. I used it less than 30 days, so that I would not be charged an extra month. Then when looking at one of my charge card statements, I realized that I had been paying a monthly charge for the past three months. I complained to their customer service, and they said that it is stated on their site. I always look for anything stating reoccurring charges and did not see any. I feel that it needs to be "clearly and boldly" stated on their site that it is a reoccurring monthly charge!! I'm sure I am not the only one to whom this has happened to.

I have tried 2 of your recommended coffee makers and they did not brew at 190-200 degrees as you stated. I have tried 2 other brands; one claimed to heat water to 200 before brewing. It did not. How can I trust your findings in the future? 12oz. water = 160 degrees. 20 oz water= 170 degrees. Does anyone make a coffee that heats water to 190/200 degrees before brewing?

I like the Consumer Reports about new products and also the On Health but my displeasure is in the fact that they come unwrapped or even fastened together. Therefore everyone and their dog who comes in contact with these publications hold on to them, read them, dog-ear them and then I finally get them! Oh, and did I mention that I am paying for them but everyone else is also getting their benefits. Can't you put them in an envelope, shrink wrap or even just a piece of tape to keep it closed until I receive it?

Some time ago (more than a year ago), i stupidly accepted a magazine promotional offer from Discover Card. I was assured that I could cancel this promotional subscription at any time. I thought I had put this behind me by getting the subscription canceled. But I am still getting magazines and recently got a call from an caller who did not identify herself who asked "how I liked the magazines" I was getting and I told her that the orders(s) had been canceled and I did not wish to receive any more magazines. She said that was not possible but she was willing to"help me out".

My wife and I will no longer be supporting Consumers Union or Consumer Reports, ending a 20-year relationship. While your blatant marketing has been annoying for many years, it has gotten worse and when compiled with reduced service, makes it intolerable.

This is an update to my original complaint. After I contested to Consumer Reports' unauthorized subscription renewal charge to my account, my bank refunded the $19 to me. It helped that I told them to check complaints on the Web to see for themselves how this company has a history of doing these fraudulent subscription renewals. My bank gave my money back. I never did get a response from Consumer Reports.

A year ago, I canceled my print publication automatic renewals (that I had not opted for in first place) and deleted automatic renewal from my online subscription. CR decided to charge me anyway. And true to any unscrupulous scam artist, it was impossible to cancel the renewal or contact them. I caught the transaction two days before it was supposed to post to my checking account and immediately went to their website to cancel. But, their website wouldn't allow me to cancel. It gave the message "Try again later" each time I attempted to cancel. So I looked for contact information and couldn't find any until I went out to the web and googled for it. I demanded a refund in an email to CR. Not trusting them, I also went online to my bank to contest the charge.

Consumer Reports is no longer a credible company, it's too bad. I had been a subscriber in the past but a couple of years ago, I let my subscription end. Seems they started me as an online subscriber this past year without my knowledge. Even set it to automatically renew. I asked them to show me where I subscribed and they can't produce that. All they could do was tell me it was an automatic renewal. I asked if they could see how many times I've logged into the online site (I never have). They can't. What a scam.

For a long time, Consumer Reports, a respected and valuable magazine, has apparently been taken over by greedy marketing geniuses. I suppose, they are meeting their numbers by scamming the public with more and more specialty magazines; mailed unsolicited and then billing the person who received the unsolicited material.

I have long been a subscriber of Consumer Reports Magazine and the website at .org. But I have been so irked for so long that I am resorting to this complaint. At the website, when you research a product to see how the company rated it, no date is provided for the viewer to know when the rating was done. I have twice written to Consumer Reports about this problem over the past several years and I simply cannot believe that they have not rectified it. What idiocy. I am an attorney, so I don't need one to contact me. I am just voicing my frustration.

What they did to me? obviously, they also did a lot to others! They took money without permission from me on my credit card! They emailed me several times to renew and I never did. So, they took it upon themselves to renew me. I was furious! I don't care how good they are supposed to be for the consumer. They need to do a review on companies and customer service who take money from credit cards without any permission. And of course, include themselves in the report!

I have tried to cancel my Consumer Reports online subscription for the past few years. One time I found that money had been taken out of my checking account unauthorized. When I talked to a customer service representative, he was very condescending to me and told me that it was my responsibility to end the subscription. Yet, when I got these emails from Consumer Reports telling me that my subscription would be renewed in January, their emails provided no link with which you could easily cancel your subscription. I've been dealing with a nitwit at Consumer Reports who told me that my account was canceled in 2009. Yet, I have bank statements showing that money was taken out of my account in January of 2010 and January of 2011 to pay for a Consumer Reports subscription renewal. But this dummy insists that they can find no such record. It's ironic that an organization that professes to care about whether consumers should be ripped off does ripping off itself.

Yes, Consumer Reports (slam's) its customers. Forces them to re-subscribe to their magazine/web space, without any warning of their subscription running out.

Same story here. I signed up for a Consumer Report Online subscription a year ago. They automatically charged us $26 to renew the subscription without authorization onto our Chase credit card. I agree with the previous blogger, this is stealing. Magazines are losing business fast enough as it is, you would think they would find ways to make customers happy rather than turn a subscriber against them for life.

Today I noticed that the magazine "Consumer Reports" had withdrawn $26.00 from my Chase Credit Card without my authorization. I go to great lengths to NEVER auto renew anything and this deceptive form of business is wrong and should be equal to theft. I do not believe a company should be able to withdraw money from ones credit card without WRITTEN authorization to do so. They tried this once before with a consumer health magazine they just out of the blue started billing me for. I hadn't even heard of it. Of course they cancelled it once I "caught" them. Surely there is something that can be done to this company to stop this type of business practice...especially from a magazine that makes money professing to "protect" consumers from fraud and bad companies. Shame on them!

My September 2011 issue of Consumer Reports has the sides cut off, making it impossible to see the words as they were intended.

Please advise your computer to stop sending notices, we will renew closer to the date. Thank you!

I just received an email from you regarding my subscription. It indicated that I signed off for an automatic renewal, on my credit card. I never authorized this from of renewal. I sent you a check (#**), for $26, on 1/26/11, for a one year subscription (ending on 2/11/12). Why did the email indicate that there will be a renewal soon? I'm not in the habit of paying 2 separate fees ,for one subscription. I am surprised, that Consumer Reports, who is supposed to protect me (as a consumer), made this mistake. Please remove me as a auto-renewing subscriber!

In their Spring 2011 Kitchen Planning & Buying Guide, water filter section, they gave top rating to the Tersano Lotus LWT100 canister without mentioning that it contains BPA. When I called them, they told me that they tested it and it doesn't leach. I think they should have addressed this issue.

Did not subscribe to the "best of health" newsletter, tried to cancel online, but no place to do that. Yet invoice says contact us online/cancel this subscription & no more invoices.

Your readers would surely be interested to take a peek at this Consumer Reports (CR) article that breaks down complex terms of reverse mortgages. Consumer Reports warns that reverse mortgages can carry huge costs, lead to foreclosure and should be seen only as a last resort.

Consumer Reports' car pricing reports are a scam! Consumer Reports' new and used car pricing reports do not contain any information or data that isn't already free to find on NADA.com, Edmunds.com, Kbb.com, or the auto manufacturers' sites. And it's not updated regularly, despite their claims to the contrary. That's right. The consumer champion, nonprofit Consumer Reports, they are the people who expose bad products and ripoffs to protect the uninformed, innocent consumer. They are themselves operating a total consumer scam. They are charging $14 for information that is totally free to find online elsewhere. And good luck on getting a refund. Their site's customer service section is obviously designed to brush you away from getting real help from a real CSR. I will never ever subscribe or give a penny to these scam artists again.

About 6 months to a year ago, I received in the mail two books-- Buying Guide 2010 and How to Clean Practically Anything. When I received these books, I did not order them or any other magazine. On the back it was written “your free gifts”. So I kept them although I still have not looked at them yet. Now the problem is I did not order them or any other book from you. I have always felt Consumer Reports was a good and respectful company but now I am starting to wonder.

I keep getting bills for subscriptions I've already paid for; one I paid for in October and I'm still getting bills. How many times must I pay anyway? I wasn't going to renew my own because I'm so fed up with the same routine year after year. Does anyone else have this problem? Now it's January and I'm still receiving bills! I have a phone number now, but had the same problem trying to send a note online. It's impossible to get a customer response in that way, just keep sending you in circles. Very annoying. If my gift script person ever says enough, that's it for me. I've had it.

My account number is **. I subscribed to Consumer magazine, and my check number 1033 in the amount of $12.00 for one year cleared my bank on October 27, 2010. My subscription ended October, and I have not received any magazines since, just a bill saying it had expired. Please, I like this magazine, and have paid for it.

I have been an off an on subscriber for years. They have always taken my money and then I can't log in. The message says we show you are not a current subscriber but my debit account has been tapped. They seem to be good at that part. I bought yet another subscription although the last one never worked and guess what? This one doesn't either. I want this to work.

Renewed my subscription in early Nov. '10, but am still receiving notifications that I have not done so.

I have been subscribing to Consumer Reports. Back in September 2010, they notified that my subscription was about to run out so via my bank online, I renewed my yearly subscription on September 20. They never did acknowledge this even though I sent proof of my purchase 2 times. They never responded so I do not need their magazine.

You are deducting $5.95 a month from my checking account but when I sign in, you say I am not a member. Please check my email address.

My subscription expired on 24 September 2010. On 26 September, a payment of $26 to Consumer Reports cleared my account. When I just logged in, the account status said "Payment Failed". First, can you explain this? Second, can you explain why I had to go to Google to find some way to directly contact you? I went to the Customer Service and could not find any obvious way to contact Customer Service.

Quite a few years ago, I subscribed to the magazine for a one year and then a few years back, I subscribed again for a one year subscription. I noticed on my credit card where they had charged for their magazine. The funny thing is, I haven't received an issue from them in over 4 years at least! This is supposed to be a trusted source when they cannot even be trusted themselves!

I have a five-year old Smith water heater that replaced a 30-year old other heater. I went to your trusty side for advice. You mention - notice, I didn't say recommend - 4 brands. All four have an entire page of complaints, 3 on your site and one on YouTube (Sears, hilarious!) But like every other complainer, I don't think it is funny! I want a water heater. Isn't there anything on the market something that is not a piece of Chinese s generate jobs.

I remember asking about this information source and the next thing I knew I was receiving the subscription to your magazine. I do not want to be subscribed to it and I would very much appreciate it if you would remove me from it. I do not need any other payments for things like this.

I am offended by your posting a political ad denouncing our President Obama. Steve Forbes paid for this ad and he and his ad are offensive. We have had enough negative ads from Republican to last forever. Cut it out. Get politics out of my consumer reports. Thanks.

You keep billing me for a re-subscription I did not authorize. Please stop billing me. I would have preferred to call you but, you don't list your telephone number on your web page.

I've had the highest respect for CU over 30 years, but now I sense the MBA mentality of cutting corners has hit this magazine as well, with hidden phone numbers and no e-mail possibilities. I spent a half-hour last week getting on its website and this morning after wasting 45 minutes with 3 new sign-on codes, I surrendered. What a waste of time! After giving me the worthless secret sign-on codes, I was told I don't have an account. What! Why do you send me the magazine and the 2011 Buying Guide, if that is true? If you still have any integrity, write yourself up before you think of complaining about any other company. Sad to see another American company go down the toilet, particularly one built on reputation.

I am a volunteer helping out my local library. We have received a bill for Consumer Reports on Health saying that we ordered the newsletter and this was a second notice requesting payment; my account number is ** We have been receiving copies of the newsletter but since no one at the library ordered it, can you tell me where the order originated?

I did receive the 2 magazines you all sent to me, however, I did not find where they are worth $24.00 for 12 issues, that is quite costly in this economy, and I do not want your sub! Please cancel this subscription in my name.

Consumer reports continues to charge my credit card and I cannot get services. This has been 2 years and they will not acknowledge any correspondence.

I received a bill for your Magazine On Health. I have not received the magazine. I don't recall ordering it or receiving a phone call or message. Please cancel the bill as I have not received the magazine and do not wish to receive the magazine. Thank you.

I received a bill for your magazine On Health. I have not received the magazine. I don't recall ordering it, or receiving a phone call or message. Please cancel the bill as I have not received the magazine and do not wish to receive the magazine.

I was not allowed to see it. I tried repeatedly to access through various path ways, no success. Then I tried to find the email address to send them a message about my difficulties. I never did find a mailing address, complaint web address or phone number. I am blazing mad. I paid $26 a year for what?