Medifast Reviews

They’re terrible. I ordered a kit online for approximately $400 and customized my kit with the foods I knew I’d actually eat. What actually arrived was a bunch of gross food I didn’t pick. I called to try to return the food & have to pay shipping for their mistake!! Customer service is terrible, food is terrible, website is old fashioned & terrible. Buyer beware.

Helps you lose weight, but leads to lifelong problems. Medifast helped me lose 115 pounds. It also left me with a crippling eating-disorder from which I am struggling to pick up the pieces. When I started Medifast back in 2016, I weighed 285 pounds. I needed a lifestyle change. I chose Medifast, mainly because of the name. I had 4 small 110 calorie "meals" a day and a sensible dinner. My average calorie intake on a daily basis was probably less than a little over 1000. I saw the weight start to pour off, so I got more motivated to "stick with it". Eventually I started getting positive comments like, "You look great!" and "What's your secret?" I got down to 170 pounds, was in by best shape ever and started loosening the reigns from my restrictive eating behavior.

I have used this product in the past with really good results. I have to say the food isn’t very good but it works if you can stand it. My second order comes as an auto ship. They did an email at 2 am Sunday night. I call Monday morning to cancel my order and they said no problem it’s canceled. Nope 3 days later I have a box at the front door. It’s Medifast and With all the wrong food. I have never ordered any of this stuff. So I call to get a return label and Find out... I have to pay to return their wrong order! No way am I ever ever going to use this company again. The guy in customer service said he try to explain to upper management and try and give out a paid return slip to me. Are you kidding me???? I paid postage to get it to me and now I have to pay postage to send it back!!! ITS NOT WORTH IT!!! Stay away far far away!

In reading reviews which I wish I would have BEFORE I ordered it's the same thing across the board. The auto-ship is a scam for sure. You get an email that you are about to get an auto-ship that by the way I did not sign up for. I immediately call them within 10 minutes of the email and they tell me they stopped it. The girl on the phone said "we just don't sign people up for auto-ships Ma'am". I argued that I knew nothing about it! 2 hours later I get I get another email stated that my order shipped out. I call back again and they tell me it can't be stopped. These people that answer the phone have nothing to do with Optavia or Medifast. They are strictly order takers. Try to get your money back OR your shipping fees back! What a joke!

I wanted to lose a few pounds before the holidays. The convenience of grab and go type meals was appealing and I lost 15 pounds in 3 weeks. The problem was I was told I could cancel at any time, so I did. Then I got an email about a recurring order so I went online and found I could only review but couldn't change anything. I contacted my coach, we sat together and changed my order to zero items in my cart and He called to cancel recurring order. Then I get another email saying my order was processed and my card was billed $500... I called Customer service and was told that I had been taken off of recurring order but was shipped and billed anyway? Was then explained that I would have to ship products back and would take 2 weeks to get my money back.

An order was processed for me without notification. I called the same day for cancellation and was told it was a glitch in the system that I was not notified and that it was caught in time to cancel. A couple days later a shipment email came through and I was charged for the order. I called again and was told it had been marked as RTS and I would get a refund in 5-10 days. I finally received a refund but it was minus shipping costs so I called again.

I purchased an Optavia kit in June 2019. Optavia is actually made by Medifast. The coach who made this purchase for me, did not tell me that I also signed up for monthly shipments. Much of what was sent I did not like and so I ate what I liked and somewhat liked and used real food (healthy options to substitute and get me through the first month. About 3 weeks after I had received my first order I noticed another charge of about $400 on my credit card. I was disgusted to find another shipment was made without my knowledge on top of all the product I had left which I did not like. I am retired and live on a limited income so $400 was a lot but it was a complete waste if I did not use it. I am writing this after reading that someone had product that was sent to them which was melted and Optavia did nothing about.

I'm actually a fan of the products and like the convenience of the bars. They are easy to grab and go. My last order came with everything melted. I thought it would be an easy fix of a call and they would ship out a new order. I sent them pictures to prove that the order was melted and I was told to freeze them. That didn't work as half the bars just stuck to the wrapper, or were so hard I thought my teeth would break. I called back and was hung up on. I tried again and was told to suck it up. This is not a way to treat customers who are paying a premium price to stay on a diet.

I have used Medifast a few times over many years when I gain my weight back (like I always do). Please note that EVERY weight loss program works until you start eating like a ** again, if you expect some miracle when you go back to your bad habits your body does exactly what you think it will. Medifast works very well if you follow it exactly and weigh your food, not snack and pay attention. You will be eating 1000-1200 calories a day which will lose weight, if you don't you are cheating. The chemistry is there, you will be in mild ketosis. This kind of weight loss has been around for decades, it's not new. You WILL lose weight if you are a human being. Exercise is important too so use common sense. If it is supposed to be good for you don't just sit on the couch and expect a miracle.

I went looking for a health coach. I found one and met with them. They introduced Optavia as an idea that I could try. I had already told them that I didn't want a ketogenic diet or a diet with severe calorie restriction (of which this is both). I researched it and because it included the coaching, I decided to try it. My assessments:

This program helped me lose the last stubborn 10-15 stubborn lbs I couldn’t lose no matter what. 2 months in, I was beyond my goal. The fuelings are mostly tasty and easy to prep. I prefer the bars, shakes, puddings, and cookies, over the soups, pastas, and biscuits. The program is mostly intuitive and easy to follow. The community and free coach is a nice touch and helps one to stay accountable.

I have been a Medifast (or whatever name they're going by now) client for 10 years. I am not a fan of auto-reorder as my choices change each time, so I have ONLY checked 'one time' order each time. Now, without any notice, I am receiving a box, same order as two months ago, every 4 weeks. I DID NOT want a box every 4 weeks because I am not using the food that fast. Attempts to reach customer service are futile. You cannot remove your credit card info., you cannot remove your address, returns are expensive and refunds take forever, and unsubscribing from auto-reorders are sketchy as it appears I will be sent another box. This is simply a money grab and fraud. Sad to say, this company needs to be investigated further. Changing your name to Optavia or Levia won't hide your crimes.

I began using Medifast/Optavia a few years ago and am pleased with the weight loss. I still use the product whenever my weight goes up a pound or two. That said, their customer service is a dreadful scam. This past month, I wanted to change my order, but when I tried to reach them by phone on a Sunday, I was told the office was closed and I should go to their website, which I did. I knew the order was supposed to ship on Monday, so I sent an email through the website, asking them to hold off on the order until I could reach them. I called on Monday morning and was told the order had already been shipped. They found my email message, but very nastily informed me that emails take 48 HOURS to be seen--a notice that appears nowhere on the site. They told me my order was shipped at 3am on Monday and that I was being charged for it. I'm going to look for a better way to deal with a few extra pounds now and then.

Auto shipment is a trap. You cannot cancel. They send notification on Sun and ship early Mon. The notification is an email you cannot respond to. It includes a reference number they cannot use to look up your order. Even if you respond in time, they do not take action. I cancelled my order on Sun within 5 minutes of getting an email saying it would be shipped soon. Mon I got notification it was shipped and it arrived on Tues.

I placed an order with Medifast and found out a month later that they had enrolled me in an automatic re-order program. They sent me an email saying that my order was ready to ship and I immediately replied that I didn't order it and didn't want it. They said they couldn't cancel the order and shipped it anyway. I told them to remove my credit card from their files. They said they cannot do that. So when the order shows up they will charge me $15 for refusing it or I will pay shipping cost both ways. It's a no win scenario for me. BE VERY CAREFUL WHEN DEALING WITH THIS COMPANY.

I had a fraudulent activity on my cc from this company and then was told that I would have to pay to ship it back to them when I never ordered anything to begin with. I reported the activity to my cc company and am having the transaction disputed. How is this company stealing my information and from where?

I have a super coach, I read the book that I received by Dr. **, followed the plan, and have had super results. The meals provided made it easy for me to eat fortified foods while losing weight and creating new habits for total health. I am super excited that I was able to get on the right path for health. Totally worth it.

I had friends who have had great success in losing weight so.. I ordered. The bars were good but all foods are basically MREs. Sorry but losing weight eating several grainy bars a day isn’t my idea of health. And the food was GROSS!!!! Coaches in the area weren’t able to give much advice. So I tried calling to see my options. After being on hold for an hour on 3 separate occasions before finally getting live person.. I was done! So asked to cancel and luckily had read about requesting the Return #, which is required on the return shipment, because she didn’t provide it until asked.

I have never had such a horrific experience with a company like this before. I read the glowing reports about needing a coach in order to resolve issues. Coaches have no authority for refunds or orders. I do not need or want a coach. I just want to return product that I never ordered. The emails and phone calls are completely ignored. The web system to log in does not work (authentication is broken). The renew password system does not work, and the two numbers that I called (12 times now) place me on hold for 15 to 60 minutes without any hope that someone is going to pick up on the call.

I have been waiting for a refund for 2 months and still getting the runaround. You can't speak to their accounts payable department, they say they don't even know the number. Asked to be transferred to a supervisor and was cut off!

Optavia is not just a diet but a lifestyle change. It helps us get to our goal weight while teaching us healthier habits one step at a time along the way, both nutritional and mental. So much of why we gain is why we eat, not what we eat. We change the habits that got us overweight in the first place so we shouldn't ever have to diet again. Optavia is has 4 components that bring about success - a Coach, an Educational Component, Community Support and Meal Replacement. The people I see complaining about the company don't seem to be using the coach component nor the education or community support. They should have been reaching out to their coach to help them, rather than rail against the corporation. I have found this company to be full of integrity and they stand behind their people and their products.

I am a coach for Optavia and unfortunately they had growing pains in March and April when the website was going through improvements. All of these complaints could have been resolved through a coach and patience. They're not out to take your money, you can cancel anytime. The website works perfectly now. I’m sorry that so many were frustrated but all in all it is a very reputable company that has helped thousands of people lose weight.

Ok 1200 dollars later 3 months and not a single inch or pound actually I gained weight. So buyer beware. They swindle you into this and post pictures of people who lost but won’t let you talk to them on their experience. I want my money back. A total SCAM!

Hi everyone, FULL DISCLOSURE: I am an Optavia client & coach. Optavia did an IT platform change in February to enable them to be able to handle company growth as they go global sometime this year. I read through a lot of these complaints and my 1st thought is, who are your coaches? Never call Optavia. Your coach is your personal front door to the company. Make them be on hold for 3 hours. (P.S. Your coach can ask their Global sponsor to call in on their line and the wait is much less!)

MY CC was charged, I paid expedited shipping - no order. I've tried contacting them via phone (on hold for literally hours - never got an answer). Tried the web form. Never got a real response just the canned email saying they would reply in two days. Nope. Tried social media. Nothing. They do not answer the phone or respond at ALL. I have been trying for over 2 weeks to reach someone. This company used to be good. Not sure what happened. This is not acceptable. Do not trust.

On March 21, 2019 I was sent a box of food from Medifast. I am currently in chemotherapy for a recent breast cancer diagnosis and on a strict diet, so I was shocked to have received this preservative-laden box of junk. I immediately checked my credit card statement and noticed the charge, called my bank to cancel my credit card and report the fraud. Now I am trying to return this garbage and unable to speak to a representative. FRAUD FRAUD FRAUD.

I placed my first order and did not see anything about an auto renew feature. I was surprised 30 days later when I received a notification that my credit card had been charged for another shipment. I immediately tried to call to stop the shipment and found in my profile where I could delete the auto renew. I have been trying for over 2 weeks to reach someone. They do not answer the calls, I have been on hold for over an hour with each call and there have been many. I have sent emails that get a response stating they will respond within 1-2 business days. I have yet to receive a reply. I have sent FB messages and finally filled a complaint with the Better Business Bureau. None of that has worked. If you decide to place an order, you need to be EXTREMELY careful as their practices are deceitful and their customer service is the absolute worse I have ever experienced. No one has time to be on hold for HOURS and never get an answer.

I began my experience in Feb and decided upon tasting the food that this was too high priced to accept and that would not be a plan that I would stick to. I was on the phone for over an hour the first time I called to return the shipment of $332 and to cancel my account to just receive another email the next week stating the next shipment was being billed and shipped for another total of $400. At that point I was told there was no way to stop would have to wait and receive. Just spent another 1 hr and 20 min on hold to return this shipment. The woman I spoke with was very rude and unprofessional and could not guarantee this would not happen again. Stated it would take up to 10 days to have return labels emailed to me to return the shipment. After returning the box it will take another 7-10 days to get a refund of the full amount returned to my bank account. This is totally ridiculous in this day and time.

I started OPTAVIA at the highest weight I’ve ever been 310lbs. I’m a 58 year old female. I began my OPTAVIA journey by calling a Facebook friend in Nov/2018 who had pictures of before and after weight loss pictures of all ages of people on her profile. Turns out she was a coach for OPTAVIA. I started the program the last week of Nov/18 and I haven’t looked back. Is the food good? Well, the first week or two I would say it didn’t taste “good” because my taste buds were familiar with sugar, fat, butter & all that tastes rich! But after losing 15lbs after my first two weeks I changed my attitude. I began to enjoy the shakes the most! As well as the convenience of tearing open a protein bar, or shake package! I LOVE IT.

My stolen credit card was used in some fraudulent charges which one of them was Optavia. I tried on 5 different days to reach them by phone to rectify my unauthorized charge and each time after an hour I was disconnected. 3 times by phone and 2 times I was disconnected by a woman. No response to my email either. Bad customer service. Makes it hard to correct something you did not do in the first place. I did report all charges as fraudulent and deactivated the card. It would be nice to be able to reach customer support. Beware!