Mayflower Reviews

To make a long story short, Dale **, the driver, brought along people that were not employees of Mayflower, not bonded or insured, and his brother-in-law even told me that he had been a drug addict and his wife divorced him. That would not have been of significance to me until I discovered all the missing jewelry and personal belongings from my load. I estimate way over $100,000 in merchandise was stolen from my load. Since I had done the packing of almost all the jewelry and had hidden it well, they went to great efforts to go through my boxes, apparently, while the truck was parked in Portland for two days.

They knew exactly what they were doing. The other things they saw that they liked that were not packed by me were due to weight of that particular item, such as a Remington bronze statue, which they stole from me. They also stole personal papers, family photos that are not replaceable, tax returns, birth certificates, marriage license, all of which had to be replaced at my cost and time. But more importantly, thieves are running around with my personal information and Social Security information. They even took my credit card information.

I have always taken out and paid for full coverage insurance and had very little damage in all my moves so that this time with Mayflower was the one time I decided to only have the insurance offered by Mayflower at 60 cents a pound (which is a joke on a grand piano), the driver was told of this and, therefore, the crew decided to help themselves to my stuff since there was not enough insurance to cover it that would reflect on them in the long run. Never use Mayflower. They are thieves, liars and will not compensate you for anything they do. They feel they are above the law. The economical damage is way over $100,000. My personal information is out there with thieves to use at their whim. A devastating move; who knows how far they will go.

On July 10, 2008 the movers came from St Pete Moving and Storage arriving late but there. I watched as they moved my 6 month old sofa out of the house and when I asked why the sofa wasnt being wrapped it was explained that it would be done outside prior to being placed in the van. The move went as planned and the 7000 pounds of household goods was moved to my new address in about 8 hours. The sofa and Grandfather Clock were set up and set in place by the movers.

The next day when I was arranging the furniture I noticed that (1) the sofa had several melted spots on the fabric it is micro-suade and when I went to place the weights and pendulum on the grandfather clock it did not wind. That day I contacted the office of St Pete Moving and Storage and a claim form was sent to me. I filled out the required paperwork and filed a claim 1 week later a received a claim rejection stating I was rejected because I did not make the drivers aware of the problem on the day of the move therefore I had not right to make a claim and also I was informed that I was insured only under their 60 cent per pound policy that was not what I was told when I signed the contract.

As a 61 year old senior citizen I feel I was taken advantage of I now have a 6 moth old $900 dollar sofa that I need to replace on my own and a $176.00 bill which I did pay to repair the damage ST Pete Moving & Storage did during my move

Without a (change of Order Service) Jerry Sinclair took it upon himself to have the entire shipment brought to his Storage location in East Berlin waited 6 days before delivering items marked for my folks house. He made a huge mistake and delivered 1000 pounds of high value items packed by Mayflower to be stored in a authorized Storage facility. He then called Mayflower obtained my credit card information and charged my American Express for a full day delivery and left all my fragile items at my parents home. He was contacted right away and ask to look on paperwork where it's clearly written where the goods are to be delivered, not to mention move was pre paid. Therefore, leaving me with zero refund from difference in weight as Bill Of Lading states.

Shipment damages were immense chandeleirs were not crated and arrived just hund on a clothing rack every crystal was shattered. Value of $15,000 My 8 foot sofa was sealed in plastic and stored in New Jersey without A/C the humidity turned the sofa yellow ($6,000) Mayflower corporate has stonewalled me for the past 12 months refusing to send a agent to view damages or pay my claim.

Charged for pro's to crate chandeleir purchased full replacement $35,000 Crystals on chandeleirs were shattered day of move arrived hanging in a wardrobe box missing most of the violet crystals that date back to 1940's. Missing 10 boxes of mostly hard back books non fiction collected over my lifetime which may account for shipment arriving at 3880 lbs when Bill of lading was for 5220 LBS. Mayflower refused to pay any claims or discuss charges made to my American Express Card.

I have lost close to $1600 including recently discovering that some of my tools were stolen and that many items, including a television, table, office desk, etc. have been damaged.

We lost four rings of my wife's jewelry including her wedding ring worth about $17,000, without any appropriate answer from the Mayflower company. I recommend not to use Mayflower for moving since they do not feel responsible for the people who they hire.

A nightmare of inefficiency and runaround -- and of course they charged me more than they originally quoted me. I was very careful and packed an entire apartment in sealed boxes. There was only one thing that I did not pack: a basket containing oversize/long items such as 3 tennis rackets, 2 umbrellas, a yoga mat, some rolled up photographic posters (in a tube) and a videocamera tripod stand. These items were in a basket with a huge, clear plastic bag around them and tape securing the bag to the basket.

First, only the basket was assigned a number, not the individual items in the basket. When the items showed up at my new home, the number tagged on the basket was announced and checked off the inventory sheet. It wasn't until the movers left that I realized that they had delivered an empty basket and that the items inside it were gone. I immediately called the driver's cell phone (he had called to ask for driving directions and I had his number through caller ID), and he said that he was on his way to deliver another person's good and that he would look for the items in his truck. I never heard back from him. I called the movers where this truck originated (Colonial Mayflower in New Jersey) and spoke to a gentleman there (John Reynolds) who said he would contact the drivers and get back to me.

When I hadn't heard from him in a couple of days I called back. He said that the drivers could not find anything in the truck. He then told me that the original shuttle truck movers had decided to take the items out of the basket and wrap them in blankets. John thought that perhaps they were in the warehouse. He said he would check and call me back. After a couple of days, I hadn't heard from him so I called him back. He said he believed that he knew where my items were and that he believed he would be able to get them back to me. I was delighted. A month later, I hadn't heard anything, so I contacted John again. At this point, he told me that the items could not be found (I have no idea whether he actually looked or not) and that I would need to file a claim. He also said that the drivers had delivered a load BEFORE delivering my goods to me, which contradicted what the driver had told me (we had a conversation in which they said they had driven all night down from NY; they also said that they had a delivery AFTER me, not before).

John referred me to someone else in the NJ office (Ed Marino). I spoke to Ed who said he would fax me a claim form. A week later, I had received no claim form so I called Ed back. Ed said, you need to talk to Sorughan Mayflower, not us. So I called Sorughan Mayflower and asked for Tony Roy in claims. Tony faxed me a claim form, which I filled out immediately and faxed back. After 5 days, I hadn't heard from him, so I called him back. He was rude and oozing with false sympathy. He kept saying I'm sorry before I could even explain the problem!! He said he would send me a letter.

Today, I got the letter, which basically says that there is a HUGE process that they have to go through before they can decide on the merits of my claim. Basically, no one is clear on exactly what happened to my goods after they left my house. Information is contradictory, and I am missing items. Clearly these are not irreplaceable items; they are not family heirlooms or expensive pieces of furniture. BUT I am furious that I was charged more than the estimate and in addition, they have lost my goods. Furthermore, I am outraged that there is no clear information about where and how my goods were handled in the move from NYC to Miami; different people are giving me different stories, and it shows an appalling lack of paper trail and disregard for my property.

When we asked where and when the fire occured we were told it had happened on the 19th, Three days ealier! They never even tried to contact us as we had left them ALL of our phone numbers and cell numbers. We were then given a phone number of a cargo claims handler, Toni Lynch. Toni proved to be heartless and completely incompetent of handling any kind of claim. Toni will not return any phone calls nor will he give us any info regarding what happened to everything we owned. Further more, Mayflower still charged us $2600 for the move. They took almost 2 months to agree to remove our moving fee since we never received anything.

Claim was for $2022.00. I received $670.00.

3 weeks later, the moving truck showed up. The driver was very apologetic, and said that, unfortunately, he only had a few items. He said that the company had known that his truck was already 3/4 full, but he was the only person they had gotten for my move. He told me that he had gone through my belongings in the warehouse, and gotten as much as he could fit in, trying to include mattresses and clothes. This gave me about 1/4 of my property, with the rest still being in Arizona. I called company headquarters repeatedly. It was more than a month after the first of my belongings showed up that the rest arrived. And those were only delivered to me after I called my credit card company and stopped payment.