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Mayflower is a moving company that specializes in full-service moves. The company has a network of agents across the country. Mayflower only provides quotes after performing an in-home inspection. Additional services include house cleaning, auto transport and furniture assembly and disassembly.
Pros & Cons
- Available nationwide
- Full-service moves
- Customizable moving packages
- Inconvenient quote process
Mayflower has a nationwide network of agents that helps with almost every type of move. We wish Mayflower provided a pricing estimate before the in-home inspection, but it does list additional package prices on its website.
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I had purchased insurance-to no avail. I had stolen boxes and a wardrobe box with my income tax returns in a carrying jewelry case. I reported my item missing to mayflower and Mr. ** regarding claim dept. Even called me a liar in a nice way!! Since they had stolen my wardrobe box with my tax returns-how did they know my tax returns was in that particular box-I had 4 wardrobe boxes? They were never listed on my manifest so I didn't realize that until I saw them in the empty bedroom. I still had no idea one box was missing until AARP did my tax return on April 5th and the agent called my tax return was returned due to the fact I had filed my tax return in the later part of march-which I did not! Who ever stole my wardrobe box while in storage or in transit file my tax return and received a tax return in the amount of $1500.00.
So I had an identity theft-now I have a special pin number each year to file my taxes. Between the damages by Mayflower and stolen items totaled approximately $5,000.00. They never paid me a penny--I do not and will never recommend them. When I moved again I used a pod I had padlock on the door and I had the key to the pad lock. Everything inside the pod was intact. That is the best and safest way to move, I even wrote the president and his assistant with duplicate correspondence to the claim dept. And never received a reply nor call from them--I will never forget this nightmare!
Sometimes your results on moving is how much time you put into. Finding the right movers, what they request of you and what people thank of them. Do your home work and do your best to find out who is the best, the cost and what their reputation is and how much work you have to do. Packing, sorting what Everton help get the done right. Put in the work and you will get great results.
The moving company was excellent! They arrived on time and each gentleman introduced himself. They were very careful with my furniture. They made sure that the items were placed exactly where I wanted them. The movers acted in a professional matter and were very polite. I would have no qualms about recommending them.
I was very skeptical about hiring movers. Someone referred me to the Mayflower and I am extremely happy I use them. Precise timing. Courteous workers. Excellent service.... Show care as if it was their own.... Would highly recommend to anyone.
They broke my TV and my furniture and laid on the street. The worse company ever. Took them to court and they offered to pay me 500 dollars. The driver was not professional and he had no help and wanted to hire some people of the street. They also charged me 2500 for the worse service, will never use them again.
We moved from Minnesota to Texas. On the Minnesota end, they used high school kids to do the packing. When it arrived, obviously one of the crates was dropped off the loader. The piano wheel was forced through the thick wood bottom. Boxes marked Fragile were crushed as they were not put on top. Antique china crushed, Red Wing Pottery broken, pictures broken. Leg loosened on a jewelry armoire. We called and filed a claim as soon as our stuff arrived- July 11. No answer. Called several more times and talked to people who promised a return call in 2-3 business days, and never got a call back. Now, over two months later, we called a last time and my husband offered a price 1/3 of the damages, and they finally agreed to cut a check and end it. I would not recommend this company to anyone even my worst enemy.
Don't use Brendamour Moving and Storage based out of Cincinnati, Ohio. Driver took 8.5 hours to unload loaded in 4 hours but had 3 guys, in Texas he unloaded by himself. Completely left premises during middle of move, went to get something to eat and didnt tell us. Then he was so tired at the end because he unloaded by himself that he didnt put my bed together correctly, threw boxes in different rooms,was rude to me and my mother. Dont ever use them, driver name Jeff. Was belligerent. Called Mayflower. They are doing nothing. Spread the word. Maybe if they start losing customers they will treat them right.
Tore the leg off of a coffee table. Ripped a DVD case to pieces. Took two big chunks of wood out of a computer desk. Totally broke a Cintiq 22HD tablet that was supposed to be insured as a high dollar value item. Boxes arrived clearly having been dropped. Hats crushed, hangers completely off of the bar in wardrobe boxes, trophies thrown in boxes without any packing material to buffer them, paper-back books shoved into boxes of electronics to be creased and folded. Total amount they were willing to cover in a damage claim: $135. NEVER USE THEM!
DO NOT use Mayflower!! They stole so much of my belongings from my big dresser. My husband, myself with my 2 year old and 2 month old were moving from NYC to Denver. Our stuff was going into storage for a few months until we found a home. (We were staying at a family’s place in the meantime). They delivered everything and I checked everything off. But not thinking to check my dresser drawer where I had all my sunglasses (some as expensive as $450), a box of coin collection that our nana gave our daughter and a zip lock gallon size of jewelry!! Including a lot of J.Crew and Anthropologie stuff but also an irreplaceable ring my nana gave me who know has passed away and a good amount of David Yurman jewelry. I was completely discussed with the fact that they went through my draw which was wrapped up in my apartment and then taken to storage.
The only time they were ever left alone was when my husband went to go get the movers lunch or in their storage warehouse. I’m still completely sick over this. And they really didn’t do much for me in regards to compensation. I mean they gave me some but nothing that compares to what I lost. And more importantly things were taken that can’t be replaced which makes me sick to my stomach. NO one use this company!!! I don’t want this to happen to anyone else. They did an internal investigation but came up with nothing. So that person or people are still working for Mayflower!
I ask them to move their truck up and block the driveway of the house they were moving the family in. I asked twice because I am handicapped and it is more difficult for me to get out. The 3rd time I had to tell them I was going to call the police. Very rude worker and no respect for the home around the home they were working at. I see they have bad ratings. If they disrespect me I would not use them. It shows no customer service training or skills.
I was being moved by eminent domain... I wanted to choose O'Neill but the city forced Mayflower on me. The move was 7 miles. They lost my waterbed equipment so I didn't get to set up my bed so I didn't get any sleep. They stole gemstones in the headboard... They spilled the nuts and bolts for my '57 Chevy rebuild. Afterwards they gave me the look like all of that was deliberate. All the boxes were jumbled from their proper places. Without sleep I couldn't properly assess all they had disrupted.
I made an appointment to have a representative come and give me a quote on moving my Flagstaff, Az home to Spokane, Wa. on 05/21/19. The evening of the 20th the rep called. Said that he could not make and would need to move it to the 28th. On the 28th they called saying that they can't show and they have nobody else that could come to Flagstaff. Why would I trust this company to show up on the move date? When I called customer service they could not help. Good Luck if you hire this company.
***This review has been posted on Daryl Flood, a local subsidiary of Mayflower movers. Mayflower seems to have no control over their incompetent local movers. Everything below is in reference to my current move with Mayflower/Daryl Flood*** As I’m writing this review, Daryl Flood essentially has my furniture and all of my belongings held hostage from me, from what I can gather. This has truly been the most miserable customer experience I’ve ever had in my entire life. Genuinely. I’m racking my brain to see if I’ve had a worse experience in 3 decades on this earth, and I can’t think of anything that’s been more horrendous
I’ll start from the beginning. Leading up to the move, we were rudely awakened two mornings in a row by movers banging on our door to check our packing progress. One of these men was the driver, who seemed so concerned about our packing progress that he had a Daryl Flood representative, Brandon, come by our house later that day. The representative looked in our house, saw all our packed boxes, laughed, and said everything was fine. The next morning, we were told that that same driver could not do our move because he bottomed out his truck on our street the day before when he visited us, and needed to do repairs. This is highly questionable because he came in a car, not his truck. I suspect he simply didn’t want to take on our move for unknown reasons. As a result, Daryl Flood had local movers pack up our stuff and take it to a storage facility. A small setback, but no alarm bells going off just yet.
The bigger problems started when my fiancé and I arrived at our new house (moving from TX to CO). I was told by our contact person that she would find out from our “new” driver our updated delivery estimate. Well, this “new” driver doesn’t answer his phone. At all. I’m not even sure he has a phone. Our contact person, Jenny, has been communicating with his dispatcher, who can only seem to track his GPS to get an understanding of where he is. By the time this new driver picked up our stuff from the storage facility, we were already at the end of our delivery window.
Fast forward to 12 days after our stuff was originally packed, and 5 days after the last date on our delivery window, and we still do not have our stuff. The driver was supposed to deliver yesterday, but of course that didn’t happen. The driver was supposed to deliver today, but it’s now 5 pm and so that clearly won’t happen. No one can get ahold of this man! No one! He refuses to answer his phone! My contact person, Jenny, is doing everything she can to get ahold of our driver. I’d like to state that Jenny has done everything she can possibly do and has been immensely helpful. She may be the only competent person in this entire company. Make her CEO and fire the rest.
Thousands of dollars of my belongings are on a mystery truck with a man who refuses to communicate with anyone about his whereabouts. I’ve wasted two days sitting in my home, checking my phone every 5 minutes, wondering if someone will call or a truck will pull up. At this time, I’m seriously considering contacting the police to track down our driver, Luis (last name omitted) and his truck. It feels like my belongings have been stolen by some rogue driver. I’m genuinely at my wits' end. If the delivery doesn’t come tomorrow, I’m contacting the authorities. Avoid this company like the plague. Seriously. If you are even considering requesting a quote, just stop. Move on. Try a different company. Do not put yourself through what I’ve been through. It’s just not worth it. Try literally any other company. They simply cannot be as bad as Daryl Flood.
My daughter and son-in-law moved from East, TN to El Paso, TX in late December. Household goods were over 10 days past anticipated delivery date. Once received, almost every piece of furniture was damaged! Huge chunks broken from wood desk, large gouges in sofa (was in perfect condition), scratched and banged up coffee table (also in perfect condition prior to move). Boxes had obviously been thrown with total disregard to contents. Marking something "FRAGILE GLASS" was an invitation for these IDIOTS to deliver it with nearly ALL contents broken. Still waiting on response for the claim. If you value your belongings at all, DO NOT use Mayflower! This company DOES NOT care about your property!
I have made a number of moves over the past 50+ years and my recent move from Florida to Ohio was, by far, the most unprofessional regarding the packing of household goods. The packing personnel must have been hired off the streets. I had an antique clock totally destroyed because the packers stuffed heavy paper inside and actually broke the clock from the housing. The packers boxed items from one room to the contents of other rooms. (This occurred a number of times.) Several glass picture frames arrived without any glass. A number of small items never arrived at destination. SUGGESTION: Hire your own professional packers or do it yourself but DO NOT use Mayflower personnel.
First Mayflower quote us a price around $1,800. We moved to Florida from Minnesota. So they said that it would be there following Thursday. Just because we signed and bought the house on December 5th which was on a Tuesday. So we thought it would be only two days without our furniture. Well it didn’t come on Thursday. We called the next day and they said they don’t drive on the weekend! Really! Again we waited the following week and no phone call from them. We called and they said it will cost more money so we gave them another $2,000. A week went by and still no furniture. We called again. They want another $5,000!!! We told them to keep the furniture. Oh they said, "We don’t want your furniture." We finally negotiated an $2,000. We finally going to get our furniture. It took two weeks and $4,000 later! I strongly not to get Mayflower!!! We are in pursuing a complaint against them!
Many missing items. Put in a claim form but have not heard back in almost 2 months. Only way I would used them again is to check off boxes as they left and check off boxes as they came. Many more hours of work. Not a satisfied customer.
Long distance from Boca Raton to Lansing MI. Richard ** at Treasure Cost my Estimator Excellent! Jimmy ** at Treasure Coast Moving and Storage my Coordinator - Excellent -- My Driver/Mover - Richard ** Excellent (If you're lucky enough to get him - DO IT) His Associate/Helper also named Richard - Excellent. Couple movers to help in Boca were also both very nice and hard workers. Oh and Mark who helped Richard ** pack my photos and mirrors before moving day thank you.
I read the reviews on this company and they were not good - and actually I was very hesitant and was going to go with another company. And I was actually quite mean on the phone and for some reason I decided to apologize for my mouth to Richard ** and we did the contract! Now the other company were nice too but they charge by the cubic feet and not really a good idea because everyone packs differently so you will NOT be offered a binding contract. Was Mayflower slightly higher - yes - by much NO! So go by the weight and you can ask for a certificate of weight to see if under and then you will get some money back but if weight is more than what is written it's binding so it's ON THEM.
(Hint: One move I actually had the driver say in order to keep moving forward with my furniture on truck I had to pay another 850.00 because weight was over and he wouldn't be able to get through the weigh stations if numbers didn't match. DON'T FALL FOR THIS IF BINDING IT'S BINDING unless you added more items to be transported not in the original estimate.) Continuing: My very expensive floors in Boca were protected and actually they went above and beyond making sure stairs, rails, walls EVERYTHING was protected. I have moved a lot and most of the time I have to "tell them" please pad this or that - nope not my Mayflower guys.
So very very hot on moving day in Boca and very cold in Lansing MI. Actually had to cancel the actual moving day due to weather but even I didn't want my furniture moved when icy outside. How long did it take to get my furniture maybe 13 days. So in closing - everything went perfect - and yes you actually get a piece of paper and you check off every box/piece of furniture. Then afterwards you sit down and if you didn't check off a couple numbers you can say "28" and in my case Richard would say "that's the mattress" oh yea! :) So to my crew from the beginning to end - I THANK YOU VERY MUCH. YOU GET 10 STARS.
Full of lies. It appears this company is a broker. I had to threaten a lawsuit to get customer service to give me the name of who moved us. They did not deliver all the goods but demanded payment in full or they would leave. I have been sleeping on the floor. Imagine, a Vietnam era vet sleeping on the floor on Thanksgiving because these people do not even try to fulfill their promises. DO NOT, DO NOT EVER USE THIS SHELL COMPANY.
I booked Mayflower a little over a month ago for my move from New Jersey to Dallas. The company seemed fine in the beginning, they gave me a 10 day delivery window and even though that seemed long it was policy so I planned appropriately. Now since I had to start work I drove down to Texas with any items I can fit in my car, air mattress, some clothes and my dogs. I find out today that my items will not be delivered on time and will not get to me until the earliest next week. This is insane, we pay for something to be performed on the time calculated in the contract and they just tell you, "Sorry nothing we can do." I even asked to have my items picked up by another company so I will have them by this weekend and I was told that would double my price. NEVER USE THIS COMPANY, THEY DONT UPHOLD THEIR PART OF THE CONTRACT. If I could review them no stars I would.
We moved cross country in 2015. This “professional” company sent an older man (late 60’s) and two high school kids on summer break to unload! The kids unloaded the truck as the old man inventoried our household goods. Our months old leather sofa was unloaded in the rain, staining the hell out of it, even though we asked them not to deliver in the rain. They used the cushions, unwrapped, to stuff in between box towers, so they were filthy! The poor 2 young boys were exhausted from unloading into our three story house and started dropping and breaking things around hour 7. We filed our complaint and have been going through arbitration... To this day!
These thieves take ZERO responsibility! We just asked to have the cushions recovered, but mountains of legalese paperwork and hours of research and photos, they are still giving us the list of all the things WE did wrong!!! They initially tried to shut us up with a small check, that didn’t even begin to repay us for all the damage... Not enough to pay to recover the cushions, nevermind the crushed sofa frame, the antique mirror, my deceased mother in law's broken China, my hand carved side table, etc. It was like we just hired strangers off of Craigslist, and didn’t pay over $7000 for a service we sure as hell didn’t receive!!! Find someone else to move you. This company promise the moon and delivers your broken, filthy, stained and just calls it a day.
Contracted this company to move me from NJ to VA. LOADING went well on Friday, took 4.5 hours; packed my belongings well, protected my 'high-value items listed', of which I paid extra in insurance, extremely carefully. Was told DELIVERY would be Monday. Received a call from company on Saturday, cancelling delivery, "family emergency with driver". Called driver (he'd given me his cell), was told he had a argument with the company, trying to screw him over, they fired him, forced him to remove my belongings from the truck. No delivery Monday, but told to expect delivery Tuesday at 12:30pm. A crew of ONE showed up, with a tiny young woman and their FOURTEEN YEAR OLD SON, to OFF-LOAD 7000 lbs!! I had to help carry boxes and furniture, myself, for HOURS!! I'm 62 yrs old!
Many boxes labeled FRAGILE were crushed, many boxes had no labels, many labels didn't match the inventory list. It took EIGHT HOURS because they didn't send a proper or LEGAL crew. A 14 year old is NOT a professional mover. His mom couldn't carry anything of any weight. The company has refused to respond to any of my emails, voice messages, Better Business Bureau or Business Consumer Alliance, to answer the complaint. My credit card company is fighting for a refund for me, all they do is say "No refund". Period. Do NOT use these people. They are scammers!! They are cheats!! They don't care about their customers because they think they'll always get more!!
We had used Mayflower service in the past 22 years. Because of our jobs we moved 14 times. Most were covered by our employer. Howerer, the last three were paid by us. To start the communication from our estimater was basically nonexistent. We would have to call 5 or 6 times before we could speak to him. Second our coordinator wasn't much better. The home we were to move into had black mold we walked away from. We contacted mayflower to hold the move in TN until they heard from us. That was on deaf ears. Not only DID they ship but the delivery was 4 days prior to our original delivery date.
Unable to take delivery the portion of our furniture was put into storage. They only shipped a portion of our things. Third they started a week before our actual delivery`to demand. Payment received 3 days prior to delivery $ 23,000.00 + storage and shipping. Finally received our first shipment from storage. What a disaster. Each every carton was smashed. Expensive tool boxes we broked into as well as damaged cartons opened and pilfered and resealed. Missing cartons expensive tools gone real train wreck.
To top it all off everything was dismantled - parts missing, legs taken off, tables ending up with 3 instead of 4, the smallest things taken apart. Parts box nonexistent. Left parts here and there. Not one thing reassembled. Furniture destroyed. It's like we paid $23k to have our things destroyed. We luckily (I hope!) took out full coverage on damages. Wait to see what happens next.
After being recommended Mayflower as our mover I have to say I am beyond shocked that a company can still continue doing business after the negligence I experienced. Firstly they charged close US$20,000 for this move, which I am now appalled by. Chased me everyday for payment and didn't hear much after that once they got it. Was not called or told the time of delivery even after many emails and calls stating when I would be leaving NYC and that it had to be in by that time. Zero notifications along the way of how the transit was going. I was basically called a liar; after I specifically asked "co-ordinator, at Mayflower" many times over emails and calls when it would be delivered as I had to leave NYC that Friday eve. I forwarded the written confirmation from an email I had sent 4 days prior and noted the many calls asking about delivery time and telling them my timeframe, which she vehemently denied my telling her this info.
Kept receiving wrong dates and confirmations about the shipping of the car, again which I had to call up and rectify. Never got any calls telling me when the delivery guys would arrive until they were at the house and I was losing at least an hour of time unloading. The days prior when I had asked the co-ordinator to call the delivery guys or give me the number, I was told a flat out no, she could not contact the delivery team. This I did not understand as they HAD to be able to find out when the delivery would happen. Zero calls back. Damaged tables, dressers, lamps. Broken glass candle holders (I am beyond baffled at how this happened as you have to literally hit a stone wall to break these candle holders), broken decanters. A lot of high end damage, there was no care taken with our move. Lost boxes, missing very sentimentally valuable items.
Zero remorse over lost items and didn't even bother trying to find the boxes, just sent a claim form. I chased many times asking to give me the packers details so I could ask about the missing stuff, 4 days later nothing. No follow up calls, no contact after the disastrous move. Just left until I was the one chasing all our stuff. Had some items in storage, never told where this stuff was or how much it was costing us even after asking numerous times. Stuff arrived that was supposed to be in storage.
I am baffled and shocked and appalled that a company like this can still do business with all the negligence and bad business practice. They take your money and leave with a tenth of the service they promised and whats worse they don't care as they will fall back on the insurance and leave you with emotional damage that's irreparable. I wouldn't even give this company one star as they don't deserve it but had to. Please find yourself another company, Mayflower needs some form of regulation and have their business license terminated as from what I gather this has happened way too many times to people.
The people that delivered our stuff were the most unprofessional people I have ever dealt with. As soon as they walked in they said, "Did you pack these boxes?" and after I said yes they said, "You did a horrible job" which is very rude because only one mug broke that we packed and everything else made it just fine and the stuff we trusted them with got broken and damaged or totally demolished so that does not make sense what they said. If I knew they were going to damage my house and stuff would have never used this company and next time with sell my stuff and just take a few things and move myself.
We just had fresh paint and carpet put in and they came and damaged the walls by putting the boxes too close to the walls which we kept on saying, "Please not close to walls." They refused to put a lot of the stuff back together that the Virginia Beach crew took a part and if I would not have asked them to put some of it together they would not have put it together at all. Still have stuff sitting in the garage that needs to be put together because they took it apart. They were not listening to my instructions to put things.
It was near impossible to check off the boxes as they came in. We have things missing that we cannot claim because of weight and it is not worth my time to try to fill out another claim. Also a tub was broken and cannot claim that either. Time is worth more than 60 cents per pound. I do not agree with the claim amount but they will not budge. Major furniture was damaged table, end tables dressers. One dresser was completely broken. They did not even tell me that they broke one dresser. They were dishonest and unprofessional and unhelpful. If you want your stuff ruined and house damaged call these people. Very disappointed how much time and extra pressure this company has put us through. Moving across state is stressful enough and expensive enough. They smoked in my garage and around my stuff which is very rude to children that are very sensitive to smoke. They gag over it and I do too.
I am moving to accommodate my new job. I called and they confirmed availability for my moving dates. They scheduled an in-home moving estimate today sometime from 8:30-noon. I took the morning off work. No showed. I called them and, 'Oh, yeah. We're not available on those dates. The employee who was supposed to call you back is on vacation.' I'm guessing Mayflower does not like corporate accounts. My company is paying; my choice. I'll be sure to let them know.
After considering many long distance movers I decided on Mayflower. The representative came out to my house, went through everything and was as sweet as can be going on and on about how much Mayflower cares and values your items. The long and short of it is that 1. They threw, yes you heard that right, my mattress off of my deck 2 stories to the ground. 2. They gammed my two antique wall clocks into a box NO PADDING. 3. They were supposed to stop for more items at my sons and they left half of them there. No way those left items will make it from California to Massachusetts. The agent, Brad **, told me he was sorry. It’s like, seriously??? He said he estimated the furniture and when they ran out of room oh well. So because of his underestimation, pieces of toy furniture and boxes are gone forever. Sorry would never be alright in this case. Of course no offer of compensation. This company is a disgrace. Don’t ever use them.
I can’t say enough great things about this company!!! We just did a big move from Florida to Boston and from beginning to end, estimate to moving in, it was an incredible experience. Moving is one of the most stressful things you can do in your life. This company made the process SO MUCH MORE ENJOYABLE!!! We paid for the packing to be done for us. If you can swing that, pay for it!!
I also HIGHLY recommend getting full coverage insurance. We had a few things damaged (which we kind of expected for such a far move) and the claims process was seamless!!! If you don’t get the full coverage insurance, don’t expect to get a lot for your damaged goods. This is explained to you DURING the estimate process, so if you don’t pay for it, don’t complain about it!!!
Every email I sent and phone call I made was returned in a very timely fashion. I had tons of questions and everything was answered!! I will be recommending this company to everyone I know!! Side note - this company was recommended to me by my parents who, while my dad was still in the Army (24 years), when they had the CHOICE of which moving company to use, they chose Mayflower. I’m so happy with this company and would absolutely use them again without hesitation!!
We didn't move with Mayflower, and only had them come out for an estimate. That was enough. My husband and I have over 20 moves and several things set off alarms with this company. First, my husband set a date and time a week in advance. The day of the meeting and at the exact moment of the set time, a secretary called to confirm the next day, an hour later, like we had made a mistake.
The next day, the rep was 45 mins late. Secondly, the rep insisted we didn't need their insurance on our items if they were going into storage. NO MOVING COMPANY SHOULD EVER NOT BACK THEIR WORK. Third, the rep wanted specific information on our new TV, like specs and items not related to picking it up and moving it. Fourth, the rep was indifferent through the walk-through until he saw our gun safe. He immediately became excited and stated they ship guns. He was too giddy for his previous lack of indifference (especially if you insist on no insurance for the move). Lastly, he became EXTREMELY offended when I asked insisted I would want insurance. Trust me when I say I have enough experience moving to know when someone is sizing up my household goods for more than just moving them. This guy was checking off his Christmas list. TRUST YOUR GUT. Get multiple quotes and don't get railroaded because a rep is a bully.
I was drove off the road by a semi license plate ** that refused to get over while I was coming onto the merge lane... Flattened my tire and I had to use a spare... Called the number on the truck to complain and wasn’t even expecting anything. Just wanted to tell the drivers to be more cautious... Got some nonchalant guy saying he “doesn't see the problem” so I told him it is okay because I will have my lawyer give them a call back.
We were duped by a big name, and should have checked consumer reviews before using Mayflower Moving. They are a very dishonest and disorganized company. Our move was from CA to FL and we paid almost $10,400 to them. We literally had a few hundred boxes, and when the movers arrived to our Florida address, we were told that the crew was in a hurry and said that it would take a very long time to check off each box as it was brought in. The crew lead assured my husband that everything was on the truck and pressured him to check the box that he "waived" his right to check everything individually.
BIG MISTAKE!!! At one point, the crew brought in a mattress that was not ours; we should have known then that we were in trouble. As soon as they left, we noticed our large flat screen TV was missing in addition to 2 huge wardrobe boxes; then a 70 lb clear plastic container labeled "RECORD ALBUMS/HEAVY FRAGILE" was nowhere to be found. This carton in particular was very valuable and contained collectible priceless albums... Interesting that it would be "missing."
My husband proceeded to call, then text the crew lead who admitted that it was "100 percent his fault, and he had left things in the truck by mistake." Never got the vinyl records back and missing other items as well. Filed a claim, which Mayflower took no time to deny because, we had signed the "waiver." Also, if you go through an arbitrator, who Mayflower rep referred us to (obviously on their side), the decision is binding, so best to contact a lawyer if your lost or damaged possessions are worth it. ADVICE: DO NOT USE MAYFLOWER, AND IF YOU DO, MAKE SURE TO CHECK THAT EVERY BOX AND PIECE OF FURNITURE IS DELIVERED.
Mayflower came to pick up our household goods. We were to meet in Boone NC in 5 days. First driver called to say he had broken down and would be there 2 days later. When Chaz showed up he was alone. He proceeded to pull furniture off truck, couches, tables etc. It was nearly dark when he arrived at storage unit so we had no idea what was on checkoff sheet. He used my grandmother’s table to stand on and then drag that off. After going through things in daylight we are seeing ruined tables, missing things, and things that are not ours. Mayflower sent $200 and will not return calls. In other words, "Too bad," is Mayflower's response!
They copied my name on the bottom of all of the sheets of paper telling that I had damage before they got their ugly hands on my possessions. My furniture looked great before they took it to move it for $6,000. They broke all of my lampshades. They opened almost all of my boxes and said they repacked them. I had them packed tight. I feel violated by them looking through my boxes. Then they laid my dresser on its side. The drawers inside swung inside... and stripped the screws out of the wood that drawer is guided on. They forgot evidently to put a picture holder back in a box they opened. They threw it in the bottom drawer of my dresser. Then it became lodged between both drawers on the bottom.
They said there was damage on things that didn't have damage. They said I had damage on a desk. I don't own a desk. I hope KARMA gets all of them. They treated my possessions like crap... and then backed themselves up so I believe I can't do anything. I will call the legislators or someone who can help me. I am sad I had to give them one star.
I had very bad experience of Mayflower in long distance move from CA, in spite of having lower quotes from other vendors I trusted Mayflower just coz I thought quality comes with the price & sales guy really convinced me that my goods are absolutely in safe hands. But to my shock they are nowhere near quality when it comes to handling & delivering your important household items. Moreover the delivery guys were not having proper delivery address. They damaged my TV in the move & flatly denied the claim even after providing all the proofs. Moreover they don't even show any remorse & the numerous follow up calls goes in vain. I can write full 2/3 page review on my experience with Mayflower but don't want to give myself more headache by remembering & thinking about all the conversations with them. Just want to tell everyone to stay away as far as possible from this company.
I paid $8k for a cross country move. It took forever to get email responses to questions. The movers showed up almost 6 hours late to pack my stuff. Then it was delivered on the very last day of my delivery window. The movers on this end said it was the worst packed crates they’d ever seen. I experienced $2k in damages to an executive desk, lamps, and fire pit. I filed a claim form right away and had to follow up repeatedly to get resolution. Over a month later, after I sent four followup emails, my claim was finally assigned to Mayflower for someone local to come look at the damaged goods.
Note - over 30 days after I first sent it in. Horrible service. Terrible followup. I don’t know if they’re too busy or it’s a cultural issue - but don’t use this company unless you want to add persistent followup and poor communication to your agenda to manage in addition to relocating across the country. Please note-I NEVER write bad reviews for companies. I usually give people the benefit of the doubt and hope they do their jobs. I’m also posting publicly but I’m tired of following up and have as much as written off my damaged goods. Book somewhere else. Don’t use them.
Had to file a damage claim with our most recent move using Mayflower-IMS Relocation in Carrollton, TX. Currently not able to resolve any issues with this company after repeatedly furnishing all of the information that they have requested.
On the day of my move, the team took 15 minute cigarette breaks every hour and 45 minutes. The move was taking longer than planned and the team leader threw a tantrum with me about the timing and how the salesperson screwed up. He said that if the move was completed before dark, he would drive away with my stuff still in the truck. I called to complain and the office assured me it would be taken care of by sending two more people to help unpack the truck. The team leader threw a tantrum again when a ladder was pointed out that needed to go on the truck.
He again threatened me that my stuff was going to get broken and it wouldn't be his fault. We emptied our tractor of gas as we were told to prevent a fire hazard and they put gas back into it so they wouldn't have to push it onto the truck. They were suppose to cover my banister and wood floors but only protected some of the floors. Two scratches over 8" each were made in the wood floors and we had to settle with the buyers at closing.
Once we got to the house to unpack the extra guys were there and it became a game of how fast they could get everything into my house. No care was given for my belongings. A leather loveseat that wasn't protected was pushed across a cement sidewalk and slate floor, a round outdoor table was rolled across the cement driveway, a container top popped off and photographs were on the ground, I found a dirty footprint on my wood furniture, boxes clearly marked fragile had heavy boxes put on top of them and someone ran something into my brand new dryer breaking the entire control panel. Many other things were broken or scratched.
When my move coordinator contacted me the next day, I let her know what happened and how unhappy we were with our experience. We did not get what we paid for and I told her that I shouldn't have to pay any additional charges. No one from management ever called to get more information and try to settle with me. A month later they sent me a bill and I called and had to leave a message. Lina my coordinator sent me an email back instead of calling me back like I requested. Lina told me in the email to call Les. I sent an email saying that Les could call me. It's been another month and still no one has contacted me or will return my calls. Poor service from start to finish. You do not get what you pay for!
Reason: Possible fraud due to unlicensed claims adjuster in North Carolina. Stored my entire household furnishings for nearly 3 years while on mission trips to Central America. Many, many items not delivered and numerous valuable items damaged by Mayflower's moving team. I have gotten the runaround for nearly a year and have received miscommunications from Mayflower as well as misinterpretations of legal requests from my attorney and myself. My opinion, DO NOT USE MAYFLOWER RAY MOVING AND STORAGE in Greensboro, NC.
Regarding Moving - Had very very bad experience with this company at Quote level itself. They gave us appointment date for Quote and never showed up and when called they just say "we don't have any availability" and just say sorry after one week and we have been waiting for all one week and they don't even bother to apologize and just say ignored. Worst company ever seen.
We are a military family and it was time to move for us. The military chose this company. It started out great they did the walk through and scheduled a pack day (June 13th). The packers were very nice and got things done in a good amount of time. We were moving from Maryland to Washington state. We knew we would more than likely beat our stuff here. We arrived in Washington on June 21st so we contacted the company Mayflower/Freeway Van Lines. They told us they had it scheduled to arrive July 3rd. We thought that was kinda late but what could we do.
So July 3rd rolls around and no delivery. So we call and after them trying to figure out where our stuff was located we find out that it's still on the East coast. They told us it was their busy season and they couldn't find a driver to bring our belongings to us. We have been contacting them every day since then and keep getting the same response. They have offered to pay up to 91 dollars a day but honestly I don't know if I can trust that. So we are still in an empty house with two children and a small dog. We have been told that a driver is scheduled to get it on July 24th but we have been told that before and that driver never showed up for that scheduled day (July 8th). We are at a loss. It's so incredibly frustrating.
So Far not So Good Moving experience with Mayflower. First the good: The local agent was responsive, came out and went through the house efficiently and provided a reasonable estimate on the spot. The packers were very nice and efficient. The loaders were there on time and seemed to do a good job. Now the bad: The furniture was due by today but has not arrived. Once we got through to them they said it was a busy time of year and they had to pay the local delivery agent extra overtime to get a crew together to deliver the furniture two days late. Customer Care: It turns out Mayflower/United Van Lines (they are the same company) is more like a confederation of independent contractors that provide the various services needed for a move but don't necessarily have seamless operating systems. So the local company handles their part but don't have much leverage to get the delivery end moving.
The corporate office seems to function as a higher level escalation path to sort out problems. They are trying, but their explanation, that summer is their busy season and so they can't really predict their performance just doesn't hold water. It's a lot like the airlines. They overbook then are surprised when they have to kick someone off the flight, or in this case they move the furniture but then are surprised when they don't have the capacity to actually deliver it on the receiving end. I suggested that they handle it like the airlines (no, not knock my teeth out and drag me down my front walk) and offer incentives to customers who are earlier in line to see if they are willing to take their delivery a day or two later for a cash rebate in return for allowing us to get our delivery on time. They acted surprised at the suggestion and said they hadn't considered it before. Hummmmmm... 150 years in the moving business and they hadn't considered it???
Makes me wonder about how motivated they really are. Their contract provides only $100/day performance penalty for missing their window, so not much downside liability on their part. Anyway, I rated them a three right now, but it will move down if they don't speed up the delivery or if there are any problems with missing or damaged items. Seems like the general consensus between reviews of the national movers is they are a second tier outfit, with Atlas Moving Systems and Bekins Moving Solutions being better but lots of others in the middle. At this point I'd have to agree that they seem to be tolerable but not great. More to come...
We are extremely dissatisfied with Mayflower. They dropped our refrigerator off the truck and still haven't delivered our elephant sculpture. We keep getting the runaround, but no word as to when we'll get it. Naturally we've already paid in full. I REGRET EVER TRUSTING THEM WITH OUR MOVE.
I used Mayflower. They own a lot of subsidiaries and or are owned by other companies, but nevertheless, the forms I filled out said Mayflower on them. When they brought my stuff across country, I then unpacked my boxes and saw that not all the items were there. They told me I had to fill out some form online to submit a claim. Then they replied with a letter telling me that they refuse to pay for the items. They say that they did an investigation and could not find the items. Well why would they be able to find the items if one of their drivers left the door unlocked when they were at a rest stop and some boxes were stolen? Or if perhaps their own crew stole the items.
I had valuable items and they would not pay for them. They insist that "Because they cannot find them" is a good enough reason. I even took it above their heads to their regional director and then finally I get a letter saying I can settle it through arbitration and I have to sign an agreement stating that if I sign the letter and go through arbitration that I will agree to have no recourse and I cannot take them to court. Well I refused to sign that. For all I know, the arbitrators are on their payroll. But anyway; they have insurance to cover losses like this and they refused to use it. I would not recommend Mayflower or any of their sub-contracted entities.
It was Sunday morning April 09, 2017 (Yesterday). It was 8:00 AM and my wife had asked the movers to clear our driveway so we could go to church. Our vehicle wasn't home because I was at my mom's home in route back to our home. I didn't realize my wife had already told them to clear the driveway. When I got home I saw the eighteen wheeler moving truck blocking my driveway and I asked them to move the vehicle from in front of my driveway. The driver told me that my wife had already told them they needed to clear the driveway so we could go to church in an unfriendly manner. The driver took his time to move the truck and then I pulled into my driveway went into my home to take my daughter to choir practice before service was to begin. We are usually running in and out of our home on Sundays because we all have to be at church at different times.
I dropped my daughter at church and returned to my home and the truck was AGAIN parked in front of my driveway. I told the driver that I needed him to keep the truck from being parked in front of my driveway. He then told me that I could leave my vehicle parked in the street or drive through my yard to get in my driveway. I could not believe it!! I had a few choice words with him after that and he told me he wasn't going to move his truck from in front of the driveway. He told me he would call the police on me if I didn't leave him alone!!!! I was totally in disbelief! It seemed like some strange dream. He told me if I touched his truck he would hurt me. I hadn't mentioned anything about touching his truck before he said that.
When the Tulsa police arrived they told him it was against the law to block someone's driveway and that he would have to move his truck. The police told me that if he parked in front of my driveway again, to call them back and they would have it towed. That day we were late for church and my daughter was sad that we didn't get to see her sing that morning. I truly believe that the driver for Mayflower thought that just because we were an ** family that he could do whatever he pleased to us. I would NEVER recommend this moving company to ANYONE! The driver should have knocked on our door and ASKED us if he could block our driveway. We would have told him to give us 30 minutes and he could park there until evening. I'm still shocked at it all. I can't believe a reputable moving company would EVER do something like this.
My experience was OK @ first. The problem came when I had to have my load stored for 4 days on the SD end. I was expecting a REASONABLE storage charge. IT WAS $700!!! My WNY contact told me SD had included a second delivery charge. Although both companies at both ends of my move are aware, no one is making an effort to fix this. Filing with the BBB soon.
We moved from PA to NC. We hired Mayflower moving to take care of our move. They did an ok packing job and were nice enough. They showed up to our new house 2 days early which created a great deal of stress on my wife who was meeting them there. Most of the boxes were labeled "miscellaneous" so my wife had no idea what was in each box. Once we got everything unpacked we realized there were missing items. I filed a claim with Mayflower. After several weeks, we received a letter in the mail stating they are denying the claim because we didn't inventory each item as it came off of the truck. In order to do that, my wife would have had to open each box and inventory it before allowing them to move onto the next item. NEVER HIRE THESE PEOPLE.
I moved to another state, and many items did not make it to my new home. Some could be replaced, although I had to pay for the new items, but some were irreplaceable. One item I am sad about losing is a hand-crafted sewing box that my mother-in-law said would be mine when she died. One mover made rude comments about my possessions. When I returned to my old home after I had moved, I found a large box of my items on my kitchen floor, and another large box in my office. How they could have forgotten to place those boxes in the truck is beyond comprehension. Unfortunately though, they did not contain the precious items I had lost. Incompetent!!!
My experience was horrendous, agonizing and still going on, after 14 months. The entire shipment was temporarily "lost" twice. Mayflower subcontracts but poses the artificial facade of being a full moving company. They take no responsibility for their subcontractors, even though the contracts are in the name of Mayflower United. Their insurance payments are ridiculous and you're forced in arbitration or lawsuits. Their arbitration is only on papers as they refuse a face to face hearing. Between missing items and broken items, life with them has been not only a horror but a heartbreaker. The locks bought from them for the pods, were able to be opened by other keys. This is criminal. It is ongoing. It appears to be Mayflower and their subcontractors conspiring and acting together in a blatantly fraudulent activity. All contracts were discussed on phone, fax, and mails. This spell RICO. Racketeering and corruption.
I suggest anyone reading this and has been robbed and burnt by these people, call your local county, city, state and federal district attorney and federal attorney generals to complain. This is the only way to stop this arrogant, blatant and criminal activity. I packed in pods. The pods were moved several times, as the pod company went out of business within one month of taking possession. They were stored in extreme heat, bounced around, unpacked and repacked violently, from the appearance and damage. Not expecting the pods to be unpacked by anyone, but myself, I packed coins, collected over many years. All were missing. They take no responsibility for their actions. They don't offer fair reimbursement for proven damage. The only permanent recourse is to stop people from using this company.
DO NOT USE MAYFLOWER / UNITED VAN LINES! At best, these people are thieves. At best, they are totally incompetent and don't care about their customers. Too many issues to describe, but the main complaint is that they failed to deliver my brand new Honda lawn mower. Their agent in Columbus, GA (Livingston Transfer) confirmed that they had our mower in their warehouse, but refused to deliver it and our claim was denied by Mayflower because it wasn't lost, but being held hostage by Livingston.
We received a check for other damaged items, but if we cashed it then that would satisfy the claim in total and we could kiss an expensive lawn mower goodbye. We are still struggling with them, but they have stopped responding to our requests for action. If you are in the military "DO NOT USE THESE CLOWNS." They will screw you and there is nothing you can do about it. If you are retired, rest assured that they will steal anything that is easily sold.
The sales staff that I interfaced with at Mayflower (Richard **) was a great experience. Unfortunately I did incur some damage during the move. I have a solid cherry armoire hand made by the Amish which I paid $12k. When the truck arrived here in FL, I observed that the home belongings were tightly stacked and there was a lot of weight on the top and side of the armoire which broke the door and side panel of the armoire. When I filed a claim with Mayflower (Andrea ** from the claim department) I was sent a check in the amount of $90.00 (this is based on the Mayflower contract that we agreed to that pays $0.60 per pound and the armoire was estimated by Mayflower to be 150 lbs). This contract essentially absolves Mayflower of careless behavior. The bottom line is that I should have paid much more attention to the Mayflower contract and I should have not been so quick to agree to their generic contract clauses. Buyer beware.
I hired Premier Relocations whose Parent Company is Mayflower recently for a cross country move and I am unhappy with the service for a few reasons. If you choose to go with Mayflower know that your glass tables or anything that has a glass top WILL NOT be reassembled, even after they have disassembled them. This was not explained to me prior to the move.
I have 12 glass tables/pieces of furniture including a large glass top entertainment center. Three in particular are glass tables that must be screwed together which the movers refused to reassemble. I hired Mayflower a few years ago and they re-assembled these exact SAME three glass tables with no problem. I cannot understand why this company thinks it is reasonable for a customer to lift very heavy glass, let alone re-assemble something that they did not disassemble in the first place!!
All of those below facts are the absolute, shocking truth about the service we received from Mayflower during our move in September, 2016. I never received a response from the company regarding the issues described below. They sent one email defending that they had delivered within the agreed delivery range. Mayflower has many small franchises throughout the country but try to make you believe that there is a bigger company behind the people doing the work, that there is an 800# with customer service representatives available 7 days a week. Hopefully, you are reading this, before you have signed any contract with one of the Mayflower franchisees. I highly recommend you find another company! If there were a negative rating available, Mayflower absolutely would receive it.
No one contacted us regarding the continued delays in our delivery time. My husband and I took a day off work because no one updated us with the revised arrival time of our driver. Our mover asked us to help find another person to assist with the move because he could not find someone, and my husband had to assist with moving an extremely heavy piece of furniture. The only way we found out what was happening with the delivery was that we initiated the phone calls, and the company provided no customer care or service after 5:00 p.m. on a Friday, even though an 800 number is posted on Mayflower's web site for assistance 7 days a week. The Move Coordinator never responded to any calls/emails the day of the move.
I was told by two company employees (the sales person and person answering the company phone number) that after hours, there is no company support or assistance if issues arise and the customer needs help, which was absolutely true. The only solution that I was given was to call back the following Monday morning (our delivery day was Friday) and to reschedule our move.
I have moved many times with many companies. I've moved across the nation and internationally, so when I say this was the worst moving experience I've ever had, it means something! We moved from South Carolina to Missouri in March of 2016. We needed to put our things in storage for a few weeks, so we thought we should go with a national company. We chose Mayflower/United, because the companies are well known. That was a mistake! We were told our property would be in a "state of the art" climate controlled facility until it was moved from South Carolina to Missouri. What we weren't told was that there was no guarantee our property would be moved directly from SC to MO. The company that moved us out of our home in SC did a nice job of wrapping our furniture, and were very careful with all of our things. We were feeling pretty good about the move then.
The journey into "moving hell" started almost as soon as we called to request delivery. This is when we found out that Mayflower/United isn't really a moving company at all. They just kind of outsource moves to whatever company has a contract with them. Basically, they had to wait for a truck from some company that just happened to be coming by SC headed west to pick up our things. The company that picked up our things took our property to some place in Ohio and left it in a truck, not a climate controlled facility for three days and nights.
When they finally did go back for the truck, they combined our property with another move, and didn't have room on the truck for all of our property. Since there was no room in the truck, they strapped eight boxes onto the back end of the truck, these are cardboard boxes, and drove from Ohio to the middle of Missouri through rain, snow and slush. When the truck finally arrived, three days late, the boxes were soaked and dripping water. In addition to the fiasco of storing boxes on the outside of the truck the boxes inside the truck were smashed together, turned upside down and generally in a complete mess. Also, the furniture that had been so carefully wrapped in SC had been unwrapped and was scratched, dented and torn.
All of the damage was due to negligence on the part of the movers, but Mayflower said they were only responsible for sixty cents per pound, because we had not taken the overpriced moving insurance they offered. The really disappointing part of all this for us wasn't the paltry settlement check they sent. The most disappointing thing is the attitude of the company representatives. They don't return calls or answer emails, and if you "bother them" enough to get a response it so curt as to be considered rude. They simply don't care that they have destroyed your property!
I could write 20 pages of details - but will just say don't use this company. Moved from Minneapolis to Boulder - missing at least 5 boxes, damaged over 10,000 worth of furniture, boxes they packed were smashed, grossly underestimated cost to get job - tried charging 2x estimate - fraudulent claims department, I could go on and on. This business is corrupt! If I were doing it again would go with so many people's advice - hire a guy to load a pod and ship it - cheaper - less hassle and less damage. Or hire a local company that has good Yelp reviews. Don't trust the estimate and don't sign off on anything - they said because I signed, I was responsible for missing items.
And if you pack you are screwed no matter what - they will claim you didn't pack it right even if it's furniture they wrapped! Crazy! Even pictures of damaged items coming off the truck weren't enough! The stress isn't worth it. If I would have known better my furniture wasn't worth the 6k I was charged - ended up having to buy new anyway due mostly to damage or it not fitting in new space - sell or get rid of all unwanted old items - it will make life much easier. And don't hire Mayflower/United!
I was given two separate phone numbers for the two most highly rated cross-country movers in the U.S.: Mayflower and United Van Lines. The phone numbers actually go to the same office (at least in our area), and I was told that there is ONE estimator for both companies. I'm not sure how that works, but okay so far. I got a voicemail for the estimator and left a message. It took them 3 days to return my call.
When the estimator called, she set an appointment for a week away to come to the house and give me an estimate for packing and moving our entire household cross-country. She called on a Monday; I work Tuesday through Friday until 4, thus we made the appointment for the next Monday. She told me she could probably come out sooner on a late afternoon and would call me back as soon as she checked with her husband about their schedules. That was the last time I heard from anyone. She did not call me back, and she did not show for the appointment. If this is how the number one and number two-rated moving companies conduct their business, count me out.
FRANK IS THE ONLY REASON I AM GIVING THEM 1 STAR (and also because I can't give any less). Frank did a great job in being there when we needed him to answer questions and did an accurate move estimate and when problems occurred with the driver, he was on top of it. But, after Frank, it was downhill from there. The driver we got was garbage. He showed up 2 hours late when the rest of the crew showed up on time. (He also mentioned how he recently got out of the hospital for a concussion which is always reassuring when all of your life items are in his hands).
We showed him EVERYTHING that was going, including a 6x12 foot dog kennel. Midway through, he said our estimator underestimated the load and we were going to be charged more and to work things out with him. Mind you, we were supposed to have a pool table and harley included but we ended up selling. It was around 7 pm when he loaded up pretty much everything except the 6x12 kennel and tried to get out of it and pawn it off to another driver because he wanted to pick up another load the next day (How? I don't know). he said another driver wouldn't be able to come the next day so we'd have to wait until the day after that which was a problem for us since the new owners would have the keys the next day- a problem not for us to solve.
After arguing back and forth with our estimator for an hour, they had to unpack things just to try to fit the kennel in. At that point it was 8 pm and since they were finishing up, my husband, mom and I went to grab dinner. (Later on, we would find out we shouldn't have done that because it gave them an opportunity to steal all of the things they did.)
Our things got "held up" in CA for a couple days so we had to camp out in our new home for an extra 2 days. Once again, the driver shows up 2 hours late. It was impossible to inventory things as they came in because they were bringing 4 boxes in at a time, one piece of furniture after the other. Oh and we had a box of somebody else's shoes which we told them about and was really concerning. It was already 4 pm and he hadn't fed the crew. We got charged for them unpacking 2 mattresses. We had to throw away a bedframe since they couldn't figure out how to put it back together. My husband quickly noticed a box of tools was missing- worth hundreds if not at least a thousand dollars so we called the driver and a week later he dropped it off, the box was in sad shape.
Thank God we got full insurance BUT we did not get everything. Apparently since I signed a paper that the driver didn't explain, we signed off our rights to anything that was missing that they didn't believe. We lost: a poker table (got the chips but they stole the table), my husband's collection of 30 hats, tv-trays, severely dented my washing machine, didn't take the shipping bolts out. Our grill was bent out of shape, 4 BROKEN dining chairs!!!, broken china, broken treadmill, missing *new* luggage (so apparently they tagged all the other luggages except the newest one... hmm).
There were more on the list too is the pathetic part. We did most of the packing so not all the boxes were... Moral of the story: If you are moving, don't go with one of these big companies, try a local mover (I used ML movers one time and they did AMAZING but they were only local. In retrospect, I would have done the move myself or paid ML extra to do my move).
Very disappointed in Mayflower Movers. They damaged my furniture, which they gave us $279 check for... Lost a box that had my husband's gun scope in it but claim they did not lose it and will not find the box or give us the money to replace what was in the box... And we got a box that was not ours and they haven't even offered to get it so that the correct owner will have what they are missing!
Called Lifetime Moving for a moving quote. What a great experience it was from that first call! Danielle was super knowledgeable and understanding of my needs. They sent me a written offer that was binding. Few days before my move, their operation department called me and asked to confirm all the detailed of my move and then again the day before, they called with my ETA. Amazing customer service! Delivery to Colorado was fast and everything was delivered just as they picked up. They packed my boxes and did a great job. They were not the cheapest offer I received, but they were honest and the services was amazing. Such great team and support. Moving is stressful, it helps to have a strong team helping you move. I would recommend Lifetime Moving to anyone needing moving services!
I contacted Mayflower to obtain a moving quote. The next day, I received a phone call from Ron. I thanked him for his prompt call and told him I needed to speak to my husband to schedule a time for an in-home estimate and I would call him back. After receiving two more calls from Ron in two days (and multiple emails), I asked him to please stop calling and that I will call him when I had a chance to coordinate schedules with my husband. His tone immediately changed and he snidely asked why I would fill out a form online if I don't want to schedule an in-home estimate. I responded that I do want an in-home estimate, but I haven't found a day that works yet and I don't want any further proactive calls from him. He again proceeded to rudely ask why I bothered to fill out the form online. Definitely won't be using this company.
We contacted Mayflower moving company in March 2016 to pack and transport our household goods from Arkansas to Florida. The partner company representative from Mayflower (Razorback Moving and Storage) quoted an extremely outrageous price ($16,943.69) for an 880-mile transport. While the price was extremely steep, we agreed to it because we were under a deadline to move out because we had sold the house. The representative stated we would have "exclusive use" of a 4,100 cubic foot capacity truck. On the date of pickup of good, the representative showed up 6 HOURS LATE with a much smaller truck than was agreed to (Freightliner brand).
He then told us that we didn't basically have any choice other than to accept the smaller truck. He stated that he didn't have another truck anywhere in the state. He also virtually threatened that if we wanted the size truck we originally agreed to in the contract, we would have to schedule another transport date and the move couldn't take place for 1-2 weeks. After some heated negotiations, the Mayflower rep agreed to decrease the price by approximately $1,000 but it took the threat of legal action to do so. Mayflower movers CRAMMED all the furniture into the smaller truck and departed. I found out later that a Mayflower 18-wheeled tractor trailer rig was sitting at a local Walmart parking lot that same day. Yes, I have pictures of that truck that was at Walmart (see attached). I also took pictures of the truck Razorback Moving showed up with (see attached).
To add further pain to the moving process, we found out after arrival in Florida that we would have to pay the mover an ADDITIONAL $171 to remove the used boxes. When I called the Mayflower company on 12 April to complain about the additional charge, I talked to a snotty, condescending "customer service" representative who continually talked over me during the conversation. She, like the Razorback moving company representative, treated me and my family like we were a bottomless pocketbook and something that should be scrapped off the bottom of their shoes. At no time during the initial contract negotiation process was a "removal fee" for the boxes ever discussed or even offered!!
In short, buyer beware!! Mayflower, in my opinion, will nickel and dime every customer they can using every form of deceptive processes as possible to extract maximum monies. Mayflower failed to deliver the correct sized truck, overcrammed the truck they showed up with, failed to inform us of a box removal fee, and never asked us if we wanted the boxes removed at the end. We believe Mayflower misrepresented itself during the entire contract negotiation period, subsequent move, and ending period. They will NEVER get another dime of our money. DO NOT USE MAYFLOWER OR UNITED. Be warned!!
I was moving from the Charlotte, NC area to a small town in the Texas Panhandle this past summer (June 2015). When packing day arrived, 3 nice young men showed up 10 minutes late and got 1/2 of the house packed and then announced they were leaving for the day (it was Friday & it was 2:30 pm). When I questioned them, they said they'd finish on Monday. Well, Monday was supposed to be loading day & I was leaving town on Monday at 1pm. So I called the local office, complained and said I needed to be gone on Monday by 1 pm. The lady there told me she'd send an extra person, I suggested at least 2 because they also needed to get me loaded up.
Monday arrives, they come in, get busy and I kept after them and believe it or not, they got it done and were pulling out by 12:45 pm. The truck was due to deliver to Texas in 10 days, but when I arrived in Texas my housing had changed, so I put the move on hold. But within 3 days, I had new housing set up, called the company, gave them the date the house would be available and they gave me a load date and delivery date. On the date they were to load, I waited one full day following and contacted them. Oh, now there's a problem and it won't load until tomorrow... and on & on it went for days. I was told how sorry they were for the delay; how it was summer and their busiest time of the year; how many moves they were making a day, etc. I finally snapped at the person telling me and said all that was totally unacceptable - WHY had they given me a loading date and delivery date IF they couldn't fulfill it?
I finally called corporate and was told the same thing and how hard they were working to get me moved. (I do wish you could hear the sarcasm in my tone) - then I asked about their logistics department... Why hadn't they figured this out? Another 2 weeks go by, back and forth - I finally get the call that they will be loading and moving on a certain day AND that it could take 10 days to get to Texas. WHAT??? - I drove here in 3, but could have made it in 2 IF I had needed to.
However, once I got the call from the driver that all was well, loaded and they were making a stop in Oklahoma City and would be the day after. When those guys arrived, they were very professional, quick and did a thorough job cleaning up after themselves. The driver did tell me that while I had been told they were trying everything to get my stuff to me, that he had NEVER heard of the move until the day before he picked it up and that often that is the way some of the "problem" moves are handled - trafficked out to the drivers.
At a time when I was already so emotional from relocating, exhausted from getting ready to move and then the constant runaround I could NEVER in my right mind use Mayflower or recommend them to anyone. Then once I totally unpacked, I found some damage... another long drawn out delay. OH and I still am getting the runaround in trying to even file my complaint with their company. I believe they owe me money because they so screwed this up and did not from the beginning stay true to their commitment. AND the cost of was extravagant - my company paid for it, but they deserve 1/2 of it back.
I used Mayflower on my recent move from Boynton Beach, Florida to Pompton Plains, New Jersey. The movers arrived at my previous home at the proper time. They carefully labeled, packed several items, Although I had to pay extra for crating a glass top coffee table and end table. (This was moved previously by United without crating with no problem) After everything was loaded into the truck, I was informed my furniture would go to a vault in the warehouse to await transfer to New Jersey. From this point it apparently went downhill.
They apparently used a forklift to unload/reload onto the long distance trailer. Several cartons had puncture holes from one of the forks. The back of one of the wall units had a horizontal crack across the back, apparently from a fork-lift. An expensive Rosewood Buffet was dented and scratched. A coffee mill was broken, etc. All the wrapped furniture was unwrapped, and then re-wrapped with different blankets. When the mover finally arrived a day late, and in the afternoon (3:30 pm) instead of the morning as promised, I was informed that an 8 foot step-ladder was left in Ft. Lauderdale. It took until midnight until the move in was completed. It was not until the morning that I saw all the damages. Although I was promised the stepladder would arrive shortly, I am still waiting for it.
Our family had a bad time because of this horrible company. To get the contract they are soo nice. Said to us 6 business days to deliver the container to Florida. It takes 3 weeks. We been in our house without bed cloths, mattresses, nothing, and here in Florida was like winter. This was a horrible experience. We try to talk with the company. For our surprise they sad will delivered in two more weeks. Our container came with cracks because of freeze and everything was covered with dust. I recommend you to get a truck and do by yourself. Will be better for your family.
Dealing with an unprofessional group of people. I moved from Iowa to New York city, and I regret using Mayflower - unprofessional people. Mayflower pick up my stuff in Iowa and they left it in their warehouse for 3 weeks in west Des Moines. My shipment arrived late to New York city, I was expecting my shipment on November 3rd 2015, and the truck arrived to N.Y.C ON DECEMBER 1ST 2015. I'm really disappointed. What really pissed me off.
Lifetime Movers based out of Phoenix did not hold up their promise of a 1 day delivery from AZ to UT. I had expensive furniture I wanted moved only once and not stored. They lied, after complaining and filing a complaint with the better business bureau and the Dept. of Weights and Measures they contracted with the company of Mayflower movers to deliver my belongings, it was horrible.
I had blanketed my own furniture and they stole about 25 blankets from me stating they were theirs. There was a lot of damage to my belongings due to their rough handling; broken items, scratches to my furniture that were never there. Then they came back the next day and stole 20 more of my blankets!! They unwrapped what I had done myself and left a mess with trash left for me to clean up and to re-wrap the furniture I had wrapped myself! Horrible customer service, rude, uncaring about my property and damage to my property that cannot be replaced or fixed.
Moving from Maryland to Pennsylvania. Had an appointment with a home estimator. Nick confirmed the appointment twice that morning. Then within an hour of our appointment, cancelled by texting me. His reasoning was that he had a meeting at Hopkins for his son. I'm within two weeks of my moving date and couldn't wait another week for this consultation. I replied that I would need to find another company that was committed in keeping their schedule, and was in the business in helping their clients. He then became very defensive and began texting rude comments. UNBELIEVABLE!!! Good news is that they lost a client and I probably saved myself the aggravation in dealing with an unprofessional group of people. Thank you Nick for saving me money... Whomever is considering in using Mayflower, PLEASE... reconsider your options.
I moved with Mayflower via Crown Moving Co. this summer. The representative from Crown Moving Co. who introduced and arranged the move assured me all I needed was basic insurance coverage because I was only moving from Omak, WA to Walla Walla, WA. I had never used a mover before so I followed his advice. When the movers unloaded at my new home in Walla Walla they told me my antique table was broken. It was their fault and they assured me a furniture specialist would contact me within three business days to have it repaired. I waited the three business days and then called the Crown headquarters. I was told I had to fill out a claim form. I did so. I received the following letter:
We have received your claim for damage to your dining table. We are very sorry to hear of the damage and we hope the rest of your move went well. After a review of your move documents we have found that you chose not to purchase additional valuation for your move thereby releasing your shipment to us at a maximum liability of 60 cents per pound per article. We utilize the publication entitled the "Joint Military/lndustry Table of Weights" to determine the weight of items for claim settlement purposes.
A dining table is shown to have a weight of 110 pounds for claim settlement purposes, leaving us with a maximum liability of $66.00. It is clear that the item cannot be repaired within that amount, so we must therefore cash settle at our maximum liability. We will issue a check in the amount of $66.00 for full and final settlement of your claim during our next scheduled check run - generally within 2-4 weeks. Again, we regret the damage. Please feel free to contact us if you have further questions.
They sent me a $66.00 while it cost me $400.00 to get it fixed. This is terrible misrepresentation and I will tell anyone how badly I was treated going with Mayflower Moving.
I used Mayflower to move from Houston to Los Angeles, I made the mistake of using their storage service to store my furniture for a month until I found a new place. As a start they offered the highest rate but were able to store my furniture so I agreed. I was later charged additionally on my card after delivery stating I was not charged enough.
When the furniture arrived, my couches were only wrapped in a thin Saran wrap that had caused the color to go from a mustard color to black with dirt and dust settled in the material. A few of my valuable sculptures and vases were broken due to their mishandling of the boxes in their storage facility. A third party assigned by the company, concluded that the couches were not repairable and took my photos of the boxes that were damaged and torn in the move. I was later told that the clear photos were not sufficient and was reimbursed only for the possible cheapest couches in the market. I would not use them again.
Hills Moving of Marion County, a Mayflower company, came out to our house to give us a quote. The rep walked through the entire house - checked all rooms, checked all closets etc and gave us a quote. On moving day the van driver told us we had more items than what showed up on the estimates original list. We were charged an additional $600.00 dollars. Since we needed to move that day with no time to cancel or reschedule we had no choice but to pay the thieves the money. Then they broke some of our items and lost our parts box. Outrageous charges! Poor service! Don't deal with these guys. You will be sorry.
Like everybody says they just sub out their jobs. I moved from Charleston, SC to St. Louis, MO - was very expensive. Was in kind of a rush so I didn’t shop around. Figured they were a big national company and their home is here in St. Louis so should be good. Wrong - they were outrageously priced. To start, were not there when they said they would be. 2 days late to show up and pack. Finally got stuff on the road. I had issues with the place I was suppose to move into. Had to get another place which was one week later than delivery date. They wanted $2100 to hold it a week, so I had to get a pod and they didn’t show up until day before I could of moved in any way.
They were late on that too. They just unloaded it. Didn’t do a set up that I paid for which was fine but I didn’t get a refund either. When I got 2 men and a truck to unload my pod at my place we were missing several things including my rainbow vacuum that I had put a high value on it when they packed it. Of course they won’t refund me anything because of the pod. They suck and should not be allowed to be in business, a bunch of crooks.
I had scheduled an appointment on Aug. 18th to come to my place to give me a detailed estimate for moving. They never showed up! When I called them, they said they had nothing available for the days I wanted to move so they didn't bother to show up.
I used Mayflower for a recent move based on a previous experience I had which was exceptional. This experience was not. Mayflower is, in effect, nothing more than a brand. They claim that they are actually "owned" by companies use pay to operate under this nationally-recognized name. Instead, I would liken the Mayflower "owners" to a criminal syndicate. I was given estimates based on weight and presented with contracts that looked identical to the estimates I was given which were then based on a fixed-price container-based method - completely the opposite of what I was "sold". While it was completely foolish of me not to interrogate the contract further since I had reviewed the estimate several times with the local agent, Allen's Transfer & Storage of Augusta, Maine, I still find serious flaws in the ethical fiber of the people who work at the companies associated with Mayflower. Do not use this company: you will regret it if you do.
Do not hire this company. I moved from NYC to Charlotte and thought I hired Mayflower. But what really happened is they outsourced a moving company Colonial Movers from NJ to come and pack and move. Thousands of dollars worth of my personal and precious items were broken. Furniture was dismantled and also broken. Although they guarantee our items are insured up to $100K they would not contact us regarding our poorly cared for items. Worse, Mayflower will claim responsibility or accountability. They blame Colonial Movers, who refuse to return our calls. They have trapped us in a game of liability where neither company is responsible for the damage. Moving is already a stressful experience. You want to hire a company that is not only reliable but trustworthy. This company is neither. What they did to my family is a crime. Don't let them do it to you.
I got the money for the furniture damaged during the transit. I still feel Mayflower site should have some way to track the status of the claim. They did not return my calls or voicemail. Still I am satisfied at least they paid is for the damage during the transit.
We moved from TX to CA in April 2015 and our Household goods reached us in May 2015. Our sofa was completely broken and its chair and loveseat had some damages during the transit. We filed the damage claim and they send a local furniture repair agent to check for the damage. They checked and submitted their report to Mayflower by June 2015. Now it's July end and even after repeated calls to Mayflower Transit, they are not picking the calls, neither returning the calls. Very disappointed with their service. There is no progress in our claim.
I recently moved from Texas to Washington and hired Mayflower to move my things. I was specifically told not to wrap my furniture. I was assured the movers would blanket wrap my furniture and handle with care. WRONG. The damages were extensive - gouges, scratches, broken slats on wood chairs, etc. I have been dealing with Sara ** at Mayflower's insurance carrier, UniGroup. She has been unhelpful, to say the least.
The first check was supposedly mailed on July 7, 2015, and I was told to give it 10 business days to arrive! When it had not arrived by the 11th business day, I called; Sara ** checked and informed me they failed to put my full address on the envelope. Her solution was to cancel the check (if indeed it actually ever existed), and overnight another one. The dollar amount was incorrect, so Sara ** suggested it would be easier to wait until all the information which I had previously provided but which she claimed was not received was included. I finally got the check and am waiting another week for the repair person (God help me, from Mayflower's carrier) to come to my home and repair the damages.
I moved from VA to CA and when I booked it was promised that I will receive my shipment on July 10th. When I checked with them 2 days before the expect day I was told that the shipment will be send anytime within 21 days from the 1st delivery date. My furniture store are still in VA and the dispatch department tells me they don't have any update. Mayflower representative is not picking up the calls or responding to the emails that I have sent. Very unprofessional and rude people. I am still waiting to hear a response from them on my shipment. Please do not ever use their service if you want to have a peace of mind! I am regretting for trusting their words.
Moved my mother from Pa to Fl and from the beginning to the end I can't say enough how perfect everything was. Nick was the salesman who came to give the quote and Ed ** from Sinclair Moving packed everything up on the designated day (Fri) and was delivered on the following Wed. EVERYTHING was there and not one thing was broken, chipped or otherwise. He kept in constant contact letting me know when he'd be arriving and it couldn't have gone more smoothly. I'd recommend them highly but can only attest to the experience I had with Ed ** and his professionalism. I'd ask for him specifically to do your moving.
Moved from New York to Myrtle Beach, SC. Received a call day before delivery in SC stating driver would be there the next morning along with help. First problem, main office FAILED to give driver the correct address. Driver called me indicating there is no such address on his GPS. After communication, it was learned that wrong city was written on paperwork given to him!!! Where is the communication? Second problem, Driver arrives with no help. After numerous calls to office they tell me help would arrive by 12 pm. I wait until 12:45 call office again. They tell me they will make another phone call and will call me back. NEVER CALLED ME BACK. They did speak to the driver and told him NOBODY was coming to help him.
To make a long story short it's now 1 pm, nobody ever showed up to help this man move our 3 bedroom house with lots of furniture. Our driver did the move entirely himself with some of our help. It was heartbreaking to watch this man work like a dog. I fed him breakfast, lunch and dinner b/c he wouldn't have stopped to eat. This company is unprofessional and unorganized. I spent A LOT of money (thousands and thousands) to make this move and was told there would be a driver and 2 helpers and all they can tell me is the important thing is that I received my furniture and offer me $200 back. Are you kidding me? First offer was go eat a meal on them. Refrain from using this company. I would love to list names on here but due to guidelines I can't. It sickens me that I spent all this money and this is the service I received.
We moved with Mayflower movers out of Lancaster, PA. Had broken furniture so we filed an insurance claim with them. Ggetting nowhere. They will not return our phone calls now.
Their representative processed my one-time only payment as a monthly auto payment by mistake but they refuse to refund my money, which has caused problems with my card and my credit reports.
I moved from Arizona to Charlotte, North Carolina. Mayflower picked up my stuff and they left it in the warehouse for 2 weeks in Phoenix. The driver came to my house and unloaded my stuff. Everything was broken and the driver was verbally abusive. I had insurance they didn't pay me squat. I would never recommend Mayflower move to anyone. Move yourself, stay away from that company. It's a ripoff and they don't take care of your shipping of your goods. What a bunch of incompetent people. If you do move with Mayflower good luck to you. You'll need it.
I have been waiting for my furniture since first of June. I received partial shipment 2.5 weeks ago. Now can't get anyone to return calls. Booked with mayflower and first class shows up in a budget truck. Things came broke, headboard for bed is not here but be happy cause footboard did. Dining room chairs but no table. Was told all my boxes are delivered but I'm in same 4 outfits because wardrobe boxes are not here. Things that were not mine were on the truck to be delivered to me. I'm paying people in two states to cut grass because mower is on truck somewhere. Calls are not returned if even answered and messages are not returned. The one payment showed up on statement in owners name not company name, so my statement doesn't have Mayflower it says Chris. Save yourself the heartache. I worked hard for my things painfully, picked and chose what to downsize with to have it destroyed and maybe never see again.
I've done over 12 moves with moving companies. These guys are the worst. Lied to, won't return calls, incomplete info, completely subcontracted the entire move. Took 29 days to get my stuff from Virginia to Texas. No one to call on weekends even though pick up was on a Saturday and they were 3 hrs late. My stuff was shipped to the Bronx and put in storage for 3 weeks.
We contacted Mayflower to move my Dad from Virginia to Texas. He is moving his bedroom furniture and some boxes. It has been a long time since we have done a long distance move when we were Air Force. The first surprise was that we could not get a specific day for the move until 24 hours prior. We had to give them a two day window and I think it is ridiculous that they didn't even know what day we were scheduled for. Then - shocker-- no green Mayflower truck, but a mover from the Bronx, NY shows up an hour and a half past the pick up window time. To make it worse, everything is now stored in a warehouse in the Bronx. At first we were told the load would be delivered in 10-14 days. Now it's 10-14 business days. That's a big difference!!
I will update when and if the load is delivered to Texas. I'm not too optimistic. Who would have thought that a national name would be so bad???? My advice--- don't use Mayflower!! !
We had a long distance move set up (from SC to OK) a couple months in advance for our 3 bedroom house. Literally 2 days (less than 48 hours) before our move, we got a phone call saying that there was no truck/driver available to go that route. They would be unable to deliver our furniture and it would all be taken to storage for an unknown amount of time. They estimated it would be in storage at their facility for at least 2 weeks but could be up to a couple months while they found a truck/driver for that route. I had to cancel everything and get a U-Haul that same day, hire local guys to load/unload the U-Haul, and have family help us drive our cars and the U-Haul. The lady on the phone with Mayflower felt so bad for us that she even gave us some other local people to call for help. Luckily U-Haul had a truck available. It was so incredibly stressful.
Mayflower move me from Yuma AZ to North Central Kansas. I had heard how trusted this mover was. What a joke. They stole non-replaceable items. I now have 16 items and damaged items furniture and flooring. Mine was the last load. I lost all fryware, bakeware, boxes and storage containers full of my property. I had an ice chest full of food they even stole. I had close to 200 items missing with a value of over $15,000.00. I could not believe that they would not have instructed their workers not to steal from their customers...
I moved from Florida to North Carolina in February 2014. A desk top has been cracked. There were boxes of broken contents. Another box was packed with oil lubricant for a shredder that leaked all over. Multiple plastic storage containers were broken beyond use. Glider cushions were not boxed and are stained and torn. There are several crystal stemware pieces that are missing...and much more. I placed a claim (including pictures and paperwork for each item) and they denied everything. It is now in arbitration. They are stating that the belongings were moved to another location and back here so they are not responsible for the damages! Do not hire these people!
From the time the packers arrived, problems began. Without going into detail, I would never recommend this company again. I have filed a claim within the time limits, and they say (when I can get a response from someone), they will not cover several items which were damaged, especially a ring of considerable value.
We had Mayflower come out, give us our estimate to pick up and load our stuff from our home to a storage facility not far from our house. At the time we thought that our stuff would be handled with care and ALL of our stuff would make it to our storage unit. The movers showed up and starting packing everything up. While the movers were there I thought it would be nice to buy them a pizza and provided water for them as well. We just recently discovered after opening up our storage unit that no one else had access to or a key to other than myself and my husband that our flat screen television never made it inside the unit. We had a lot of broken items and scratched and broken furniture.
It sad to think Mayflower hires people like this to work for them. Not only was that television expensive, we worked hard to save for it. Using movers isn't cheap! I bought these guys lunch and tipped them for all their help but in the end we got ripped off. It makes us wonder what other stuff is missing that we haven't noticed yet! WOULD NOT use them or recommend them to anyone!!! Better off moving it myself next time.
Scheduled in-person estimates on-line, verbally and my appointment was moved a third time. I finally said forget it. Really, if you can't commit to a date to do the estimate - how could you possibly think these people would pick up your items on time or deliver them on time? Very unprofessional!
I am a widow and a senior citizen. I planned to move from texas to Florida. A rep from Daryl Flood was representing Mayflower. I agreed to his terms and was promised a secure move. A packed box was in my car and as there was plenty of room, I asked the mover to please put the box in for moving. He did and was seen. The truck arrived in Florida with no box. I reported it to Flood with no results. I have lost the articles that was in the box. Will never trust mayflower again. I am sorry that you treat widows and senior citizens this way.
NOT JUST DEPENDABLE, DARYL FLOOD DEPENDABLE/ MAYFLOWER. I am writing to explain my extreme displeasure with this company. Although they come with the Mayflower seal of approval, 'Daryl Flood' is NOT DEPENDABLE at all!! I interviewed one of their agents, a Mr. ** (Relocation Consultant) before settling on them as my moving company of choice. He assured me that Dependable Daryl Flood used only their employees, no contract laborers, and that all had extensive training and were extremely reliable. He assured me that they would take utmost care in ensuring that my antique furniture would be handled with the highest level of care. Daryl Flood's quotation cost $3,000 more than the other prospective moving companies, so I was assured that this markup came with the utmost professional care in my cross-country move.
Daryl Flood moving co. sent two packers to my home, one had only been on the job for 2 weeks and verbalized that she lacked the necessary training for this kind of task, whereas the other could barely speak English and was hurting from a nasty toothache. On the day of the move, the moving van arrived at my residence (3 bedroom, 2 living areas, 1 library, and a full garage) already 3/4 full. After inquiring with Mr. ** , he assured me that all my possessions would fit in the truck. The movers tried to squeeze in my fragile furniture into the limited space resulting in breakage of irreplaceable antiques, the damage of which was unknown at the time. By noon, he realized that they would have to split my possessions between 2 trucks. This is when I knew that this was now a total disaster.
A week later, Mr **, the Daryl Flood truck driver, arrived at my residence in Boise, Idaho. He had 3 other workers to help him with the unpacking. I was careful to note down the condition of my possessions. Once they were done unloading, Mr. ** demanded that I sign off on receiving the shipment. I let him know that I would only sign off once I had received my possessions in their entirety. I showed him the damaged furniture (my antiques were in a state of disrepair), he in-turn stated that he wasn't at fault as the damage was due to the packing. Mr. ** 's rude demeanor only further displayed the unprofessionalism of this entire outfit.
To add on to the above, I have boxes that are unaccounted for. Upon contacting Daryl Flood and expressing my displeasure, I was rudely shutdown. I am now seeking litigation against this moving company. I have also filled a police report. Based on my experience, I WOULD NEVER RECOMMEND THIS COMPANY!!
Two (2) 16 x 20 Original Oil Paintings damaged when transported from Illinois to Tulsa, OK in connection with an interstate move by Mayflower Transit (now Unigroup, Inc.). We dealt with Glen Ellyn Moving & Storage and Mayflower Transit, a subsidiary of Unigroup. We paid for our interstate move and on 9.29.14 our furniture and all boxes contained at our Naperville, IL home were removed and loaded onto a truck. The next day, 9.30.14, we unlocked our SAM container and the contents of the container were inventoried by the driver and loaded onto the truck. Two boxes were noted by the driver as having holes. The driver DID NOT point out the damage to us as we were present during the entire unloading and reloading of the contents of the SAM container. All items were delivered to our Tulsa, OK on October 3, 2014. No damages were noted as the driver and crew were unloading the truck.
We were NEVER given an opportunity to inspect anything or check off items against the inventory sheets the driver had prepared as he was adamant that he needed to be in Texas for a delivery within a few hours. We had been told by the estimator that if there was any damage, we would be able to file a claim. On November 10, 2014 we submitted a claim form, together with photos of the damaged box, the damaged original oil paintings, the tag number. On November 11, 2014 we received an acknowledgement that the claim was being processed but that a certified appraisal was required as they would not utilize the letter from Dooley Arts that we had submitted.
We contacted a certified appraiser of fine arts who advised us that we needed to provide the type of appraisal both the company and its insurer would accept. An email was sent to the claims adjuster asking for that information and providing a description of the various types of appraisals. The claims adjuster did not provide this information, did not return calls, or answer emails. We took it to the next level and reported this to the Manager who apologized and indicated he would speak with the claims adjuster to make sure our questions were answered. On November 21, 2014 the adjuster called and advised that he was temporarily suspending the need for a certified appraisal and was investigating the claim. We heard from the manager that the adjuster was investigating the claim, waiting for information from a repair company to see if the paintings could be repaired.
Then we received a denial of our claim dated 12.29.14 on 01.02.15. NEVER ONCE were we asked ANY questions. We submitted a letter indicating that we did not agree with the $18.00 settlement amount and indicating that they totally disregarded the tag number claimed and were accusing us of switching tags. The president was copied and assured us he would get to the bottom of this. We heard from the adjuster's manager, spoke with him via phone and he indicated that since this was an interstate move and the damage had occurred while the truck traveled from Naperville, IL to Tulsa, OK that he was going to submit it to the corporate office in Fenton, MO.
After 30 plus days we contacted the claims adjuster in Fenton, MO who indicated that she did not have a complete file. We sent everything she required and contacted the Illinois manager to request that the report and photos they had ordered be submitted. Another couple of weeks, same questions answered and told a decision would be made in a day. Three days later, no decision and we sent an email inquiring as to the status and indicating that we were upset with all of the delays. A response that the driver is no longer driving for them and they are investigating.
On 3.10.15 our claim is again denied. They concluded that 2 boxes that were initially noted on the inventory as being damaged contained the damaged artwork we were claiming. Over 8 boxes containing mirrors and artwork were loaded from the container onto the truck. We believe our items were damaged while in transit and the driver who handled each and every item off the truck never noted it on an inventory form or informed us. We are seniors and have been taken advantage of.
We actually requested Mayflower for our Military move from CA to KY, in November 2014, since we had used them before and did not have any issues. I wish I could say that for this most recent move. We have been in the Military for 22+ years, and this was our 11th move. To date, this is the first time I have ever felt the need to express our disappointment for services received. We have had more of our items come up missing/broken in this one move, than the previous 10 moves combined (two of which, were overseas)! I'm not talking about little items here and there, we're talking big money items - TV, Callaway Golf Clubs, high end handbags, an entire carton filled with snowboarding gear and clothing, a 100+ pound box of crystal from Germany, tools just to name a few.
Unfortunately, in one of those boxes that did not make it here (which happened to be the only box from our master bedroom items that did not make it), had not only my two most favorite and most expensive handbags, but also held very sentimental items that belonged to both of my grandmothers. Items that can never be replaced and were passed on to me after both of their deaths. I have never cried over missing items before, but I did this time... literally balled my eyes out. Yes, the other items can probably be replaced, but you can't put a monetary value on items that have been passed on for generations.
On November 17, 2014, the movers did not show up to our house until almost 11:00 am. There were three of them, and after just 6 hours, including their lunch break, they left at 5:30 pm that evening, and only 3/4 of the downstairs was packed, and just half of the garage - that's it. The next day, November 18, 2014, the movers did not show up until 10:45 am, and this time, there were five men. When they walked in to survey what had already been packed the previous day, one of them stated (in disbelief) to another man, that the upstairs has not even been touched! He proceeded to walk out to the garage, and a few minutes later walked back in and said, "Only half the garage was packed! What the hell was so-and-so doing in there?" Being that this was our 11th Military move, we know at this point what is expected, how much normally gets packed up etc., and have never had "time" issues before this.
On November 19th, the driver and his crew showed up promptly at 8:00 am, to start loading up the truck. He was very professional, and took a brief survey of what had been packed. He could tell within just a few minutes of walking around the lower portion of our house that the movers had over packed. He was extremely frustrated, and was explaining to my husband that he could clearly see, without a doubt, that they had over packed our items. He walked over to one of the boxes that was labeled pot, and picked it up with one hand, even bouncing it. He said, "See what I mean? They literally put one pot in this box, when they could have easily fit an entire set of pots in this one box. This is ridiculous, and I can tell you right now, that we are not going to be able to fit all of your stuff on my truck! They must have thought that they were getting paid by the parcel, not the weight - unbelievable!"
We have never had an issue like that before. Ever. He had to call in an overflow truck, and one showed up with 2 additional movers around 2:00 pm that day. It was 7:30 pm, and they were starting to wrap things up when my husband asked me to go and see how progress was going in the garage. I walked in the garage and saw the father/son team loading up the small overflow truck, loading up items that were not even wrapped or boxed up! I get that it was late, and had been a long day, but that is inexcusable. Sure enough, many of those items (TV, golf clubs, tools, crystal...) did not make it to KY.
There were no issues whatsoever with the crew in KY. They showed up promptly, o/a 8:30 am, on December 22, 2014. They were professional and efficient, and worked hard to get as much of our furniture set up, and as many boxes unpacked as possible. The driver, was here until almost 8:30 pm checking to see what was missing. He was calling out numbers to his crew. After several boxes/items were found to be missing consecutively, one of the men walked over to look at the main inventory sheet. He then said to the head guy, "No wonder we can't find any of these items, it shows right here that they weren't even checked into the warehouse in CA!" The head guy shook his head, and said to my husband, "Man, I don't even know what to say. I'm sorry about that, sir."
In all the moves that we have had, I have never seen so many missing boxes/items on the bingo sheets that we used when they were calling off numbers, to check in inventory as the boxes came into the house. There were many items that had three different colored inventory stickers on them, some boxes had no stickers at all, due to complete disorganization during the packing process in CA.
We waited a few days for the delivery processing to go through on the Move.mil website. By Friday, December 26th (4 days after items were delivered), it was still showing our household goods were in transit. My husband called, and spoke with a lady on December 30th, and she stated that she would mark the household goods delivered. We continually checked daily to see if the status had changed, but even after several days of speaking with this woman, it was still showing that our goods were in transit. My husband called again on January 5th, (14 days since the delivery date) and the person he spoke with said that they would get that fixed immediately. Within the hour of calling, it finally stated that our household goods had been delivered.
To say that this process has been frustrating, and disheartening, would be an understatement. We put our trust in the Mayflower company, with the hopes of everything being properly packed, and getting to our new home in KY. We understand that things can happen from time to time with a big move, but to have this many items lost (and the value of those items) in a stateside move, is absolutely ridiculous, not to mention very shady. The time spent inputting the claim for overwhelming and extremely time consuming.
I finally stopped inputting items when I reached #95 on the list. We had many more items that were missing, but I had had it by that point. We were offered a mere monetary fraction for the high end items... not even 1/4 of what it would cost us to replace those items. No attempt to our knowledge was ever made to track these items down. We were told one day after delivery, that they could not find our missing stuff.
We will NEVER again use the Mayflower company for any future moves, and I will continue to warn people of our experience. Sad that a company who has worked so hard to build up their reputation for so many years, ruined it in one move. You would think that there would be better accountability, and a better way of ensuring goods are all accounted for along the way.
It has taken us years to discover all of the damage caused by Mayflower. It all began in California when the recession was beginning. My company went under, we were forced to sell our home and without much of a plan we decided to move back to New Orleans. We contacted several movers and the representative (last name **) told us that Mayflower had what they called their Guaranteed Price or something like that.
They arrived and the first thing that happened, was one of the movers stole our son's personalized iPod we had given him. We were in shock at the time with all that was going on in our lives and didn't want to cause problems so we didn't make a fuss. We drove cross country and arranged for our belongings to be delivered to a storage facility. We received a call during our trip that they (Mayflower) had mis-calculated the weight of our job and required $5,000. dollars more. Mayflower had taken of belongings hostage, and there was nothing we could do.
We contacted the DOT and they were absolutely no help. They made it so difficult it only added to the stress we were going through. We were able to get them to deliver our belongings, but we are still realizing items they either kept, sold, or damaged. We felt that like so many companies that take advantage of distress situations, Mayflower preys upon people in that very way. At the time of our move, I had lost my business, my wife was suffering from depression, my cancer had returned from the stress leading up the recession, and to be treated this way certainly didn't help. We would never recommend Mayflower and have gone out of our way to discourage people from using their services.
My wife Joann contracted Mayflower Moving company to move us from Utica NY to Cape Coral Florida. We had several different moving companies come to our home to look at our to give us a quote on how much it would cost to move us. Some quoted by cubic feet some by pound. The manager Chris and his sales partner Bob ** call several times to ask me how much other companies were charging us. I told him we had 7800 pds and there would likely be more. They also led us to believe they would be the main moving company and they were not brokers who farmed their work out. By the time they got our furniture to Florida our price was $3400.00 more than their quote. Another company arrived and would not release our belonging. I WOULD NOT EVER RECOMMEND THIS Mayflower Company to anyone.
My mother moved from her home in NJ of 53 years to Washington state. The driver picked up the load in NJ in early December, and we were assured that delivery would be between the 11th and 15th in Washington. We heard nothing by the 11th, so I called and was assured by the local service that delivery would be the 15th and the driver would call. On the morning of the 15th, my mother waited for hours but no calls nor delivery came through. I called again, and was told the driver was sick, so the delivery would be the 20 - 22nd. Those days came and went with no calls, no updates, and no delivery. With Christmas approaching, and my Mom sleeping on the floor waiting for furniture each day, we were then assured that it would arrive on the 23rd. No such luck.
The next story was that the driver was stuck in Las Vegas and the truck was broken. (Interesting how a trip from NJ to WA went through Vegas). She went through Christmas with nothing, and with repeated calls to and assurances from Mayflower, she found herself on New Year's still without her belongings. New story: Driver was "held" by black ice in Utah. Two hours later we heard yet another story about the driver being in Oregon with bad road conditions. Then Mayflower said that we might get delivery but that local labor wasn't available for unloading. Then the driver was located in Kent, Washington, but they decided they had to off-load my mother's belongings and re-load them for delivery. Meanwhile the hollow apologies and finger pointing from just about everyone at Mayflower with whom I spoke continued. Still waiting - hope the load arrives soon.
I never never use this company. They told me in Mass. takes 3 to 5 days to deliver my stuff. Took 7 days.. They lied. Not worth the price. They charged over 4 thousand $$$. DO NOT USE THIS COMPANY...
My initial contacts with the Mayflower Moving (Montrose Moving of Northern California) was good, however the further into the move the worse it got. We moved from Gilroy, CA to Plano, TX at the end of February, 2014. On load out day, the loaders were unable to get all our goods inside the trailer, so they wrapped up mattresses, box springs and some cartons and placed them on the outside of the trailer at the rear along with patio furniture. These items were exposed to the elements for a 1700 mile trip to Texas thru rain, sleet and snow. Needless to say, they arrived in worse shape than when they were loaded.
We filed a claim for a broken patio lounge chair and also for a set of sterling silver flatware set in a wooden case. I did not file the claim immediately as we wanted to search all cartons for the flatware set, which we never located. I informed the Mayflower Claims representative that the last time I saw the flatware set was in the kitchen as the packers were packing a number of boxes for kitchen dishes, utensils, etc. I filed a claim on August 19, 2014 via Mayflower's online claim service. A representative contacted me with a couple of questions, then I heard nothing again until mid-October.
I received a check that covered the patio chair damage, but the claim for the flatware set was 50% of what I had claimed with the following quote from Mayflower; "Cash Allowance in lieu of documentation to substantiate the claimed amount." It is apparent to me that the set was stolen by a Mayflower packing representative, but since I can't prove that, Mayflower refuses to pay my claim in full. The Mayflower Claims Representative, Kelly **, has been absolutely no help and is completely non-responsive to my contact efforts. I am not a novice at moving as my wife and I have had major moves across the country no less than 8 times, and I have never been as shabbily treated as I have by Mayflower. You can rest assured I will NEVER recommend Mayflower.
I WOULD NEVER USE THIS COMPANY! AVOID AT ALL COST! They made a reservation to drop off a box and it never showed up. I had to call them to find out why and they said that the customer service rep. never called to confirm that a box was available. (In this day and age they are relying on a call center rep to verbally check availability and follow up with customers if not available.) Even though their website and follow up email showed my order as available and confirmed for my delivery date. When I asked for a manager they told me sorry, they called and left a VM for me telling me that the box was unavailable. I keep all my VMs and track every call that comes into my cell and nothing was ever received. So either Verizon, Apple and Myself are all wrong or they are lying.
Their only solution was to drop off a container when one came available in 2 weeks. Meanwhile I was out the cost of the Movers and the prorated daily cost of my Rent. Honestly this entire company's business model is based off of delivering a Box to my house on time. How hard could this be? But they could not even do that. Incompetence!
If I could give them negative stars I would, DO NOT USE THIS COMPANY!!! I moved from Arlington, VA to Atlanta, GA, paid extra to have them move my stuff on a Saturday (08/23/14) to shave down my window period, and not only is it still not here fifteen days later (09/07/14), IT HASN'T EVEN LEFT THE VIRGINIA WAREHOUSE!!!!! I've never felt so taken advantage before in my life. I really liked the rep, he made me feel comfortable and taken care of - it was a ruse. After taking my payment, these people won't tell me anything - because they aren't doing anything, a lot of "I'll see what we can do", "Let me give you a call back", and NOTHING.
I bought the crew a lunch of Chinese food that was almost $50, tipped the crew $20 each, but they have managed to return my hospitality by completely swindling me. I've paid almost $4,000 for these people to move my things out of my apartment into some warehouse, but they seem to have forgotten the part about DELIVERING TO THE NEW LOCATION. I wish I had gone with any other company. These people are crooked. If this was a fly-by-night company, I might understand this, but this is a national company. SHAME ON YOU MAYFLOWER!!!! GET OFF YOUR LAZY BUMS AND DO WHAT YOU ARE CONTRACTED TO DO!!!!! BRING ME MY FREAKING STUFF YOU RIDICULOUS THIEVES!!! MAYFLOWER IS EVIL!!!!!
I recently moved from Atlanta to New York City and could not have been more pleased. Because I was on a budget, I packed my own boxes and they labeled them accordingly. Nothing was lost, stolen, or otherwise damaged. My furniture and things that could not be boxed were wrapped in blankets and handled carefully. The movers showed up on time both to pick up my things and to drop them off. Because I was moving into an apartment building with specific service elevator hours and scheduling, Mayflower was able to have an exact delivery date which was very important to me. While unpacking my crate on the street, none of my boxes were left unattended or out of eyesight. The movers were professional and efficient. After reading the horror stories on this review website I was extremely nervous about my experience, but I could not be more pleased. I would definitely recommend them and use them again in the future.
The experience was horrible. They mismarked most of the boxes and put them anywhere they could. We had 170 boxes, some of them had 1 piece in it and the rest was just packing paper. That's how they filled the track and justified the cost. Took 2 months to sort it all out. Lost half of my antique china. In some sets all the plates are missing, in some all cups. That was priceless to me. I do not even know how much it was worth. It was produced before 1917 in Russia, the same factory was making china for the czar of Russia.
To my claim they said, 'Well did you count the boxes?' Of course not, was 170 of them at the end of the long day. We told the driver immediately that we do not see all the boxes with china and he made notes on the paperwork. Customer service said there are no notes there. Even though it was listed as a high value item, they did not care. The washer and dryer was never hooked up.
The original person hired by them said he could not do it and just left. We had to get somebody else or be without washer and dryer. They never reimbursed us $150. Just said it is NOT THEIR PROBLEM, but customer service problem. Customer service never called back (I called 3 times). They were quite a few items missing, I was just trying to mention the most devastating loss to me. I can go on and on, but the main problem, that they really do not care. They do not answer calls or emails. What a ripoff!!
I wish I had read reviews prior to contacting Mayflower. I just searched for the best companies and supposedly Mayflower was one of names that showed up. We are moving south from Michigan and my biggest concern was date of delivery. I did not want to be hanging out at a motel waiting for our furniture to arrive days and weeks later. The rep came and I thought he would be totally trustworthy when I explained my biggest concern which was a short delivery window. He assured me that it could be seven days to 10 days from pick up to delivery and gave me a hefty quote for the move. Because my concern was not waiting, I decided to go with them even though I could have gotten the move done at a much lower price.
Again, I wanted a guaranteed delivery time frame which would be 7 days to 10 days from pick up I was promised. I was emailed a contract and didn't immediately notice the switch out to over two weeks. I was looking the price rather than the small type of the delivery date. I assumed they would honor their word. I had my cleaning lady of 20 years standing there witnessing the conversation so there was no doubt that I know what occurred and what was promised. Had it not been promised to me, I would have never gone further.
It was my biggest concern because it had happened to my son when he moved and spent two weeks sleeping on the floor, waiting. When I caught the error and adamantly contended that the contract was not what we discussed, I was told he never gave me the three day window. Basically his attitude was that it was my tough luck because he wouldn't have promised me anything else. I don't like being played that way and I am sure he thought it was too late for me to find anyone else.
On principle alone, I will not do business that way and I did indeed find another mover who would honor their promise and deliver almost to the day I wanted. And it was $500 cheaper! Mayflower leaves a lot to be desired on customer service. Frankly, they seem to think moves and deliveries are at their convenience, not yours. Seven to ten days should be an ample amount of time to transport goods for what takes 20 hours to drive. That they refused to honor that makes them no better than mediocre companies. Be very careful working with this company. Make sure they put in writing what they promise in person.
I wish there was a Zero or negative star rating to choose. A well known company and best rated by BBB is not very promising. I have booked my move on May 22nd and my stuff was packed and loaded on Mayflower (Mayflower Dodge) Moving truck on June 18th, 2014. We are moving from Swansea, IL (Suburbs of St. Louis) to Clermont, Florida. Today, it's July 7th, but no idea when they will deliver it. I was given dates for delivery from June 23rd through June 28th. They packed it all in one truck and the loading crew told me it's only our stuff so it should rather be quicker. We were supposed to be assigned a driver for our truck on the date of loading the truck which obviously never happened. Tried to contact many a people and Mayflower Customer care but they kept saying they don't have a driver and can't help it. They still have same answer what they had 20 days ago.
We are living in Florida, waiting for our truck to arrive since June 23rd. No idea when will they deliver our stuff. Also the inconvenience is far greater than what it seems theoretically. They are supposed to give us $100/day after June 28 onwards for delay but that's nothing in comparison to our frustration, loss of work days, Financial losses, etc. I am just wishing that I should have driven my own stuff by Budget/U-Haul truck etc. PLEASE DO NOT CHOOSE THIS COMPANY FOR MOVING. Otherwise you may regret it. PLEASE DON'T CHOOSE MAYFLOWER EVER. I have no idea if they will ever deliver my stuff of a 4-BR house.
My family is relocating from Philadelphia, PA to CT. I contacted Mayflower and had a sales rep come to my home. I should have been warned when the initial date of the walk-through is. The rep said he was not able to make it and if we could reschedule for another day and time. I did. At the second appointment, he contacted me and stated he was early and if he could come and do the assessment now. I stated that I was at work and would not be off until the agreed upon time. He stated that he understood and would see me then.
After the walk-through occurred, we sat and discussed pricing and dates. I asked what dates were available and he gave me several choices. My wife and I had previously talked about dates and so when the date we initially wanted was available, we confirmed that date. After several days of not hearing from the rep, I attempted to contact him. I called his cell phone and left two messages. After a couple more days, I sent an email just asking for some information. I received nothing. Finally, I contacted the main office and told the operator what my concern was.
She found my rep and I spoke to him. He stated that he was not able to do the contract at that moment but would have it done for me the following business day. All day passed. I received an email from the representative at 11 p.m. stating the move would not happen and that I should call the office to re-schedule my move. This email came to me 2 DAYS before we had initially agreed to move. I immediately contacted the company who informed me that there was nothing I could do, and that I should have been more diligent in securing moving services. I informed him that I was extremely diligent and this was not something that was my fault. He stated that he would look to see if there was another date available.
After several minutes of holding on, he came back and stated that the soonest I could move with their company was a week later. I asked if a discount for this mess was a possibility. The response was, we can take of 5%, which was roughly $150. I stated, "Thank you, but I will look elsewhere." Not only did I find a company willing to move me, but they are matching and beating the quoted price by almost $800 and they are using the inventory sheet that I provided Mayflower. My advice: RUN FAR and FAST from this company!!!!
We used Mayflower in April 2014 for a move from California to Washington. Everything seemed to go smoothly until we landed and we're expecting a partial refund on what was paid. We were repeatedly told by the initial Mayflower Rep that "You only pay for what is moved based on the weight." So, as a result, we increased the anticipated laden weight from 16,500lbs to 19,999lbs thinking that it was better to be over the amount (and get a refund) than it was to be under the amount and fight to get the property from the driver at the end point.
The Mayflower Rep had us sign the contract including as a "Binding" agreement rather than a "Non-Binding" agreement, meaning that if they bid too low for the weight, they eat cost difference but if we paid over the actual weight, we only get a fraction of the monies returned. Again, this was never explained to us by the Mayflower Rep and he kept telling us that "You only pay for the what is moved, based on the ACTUAL weight" and will be reimbursed any overage. This is why we felt comfortable increasing the anticipated laden weight, believing any overage would be reimbursed dollar for dollar.
After the move, the actual weight was determined to be 17,000 lbs, an almost 3,000lb difference from what was paid for. We patiently waited for the reimbursement check of what was anticipated to be around $1,800 but only received a check for $498. Upon calling Mayflower for an explanation I was informed that since we agreed to the Binding agreement, they only had to pay approx. 20 cents on the dollar, as opposed to the full amount. After going back and forth with their representatives, they checked with the original Rep and learned that he failed to explain the Binding/Non-Binding section, and was remiss in claiming we "only paid for the weight that was moved." They offered to reimburse an additional $200 but no more... For this reason alone, I will not move with Mayflower again. I won't even go into the items damaged since that claim hasn't been submitted yet.
My delivery date went from a 7 day window to a 10 day window to a, we'll call you and let you know when we will delivery your furniture. Next week, next month, who knows. Oh, and we'll pay you $100 a day even though it will cost twice that to stay in a nearby hotel. Oh, by the way your furniture hasn't moved in the 10 days since we picked up. If you ever want to see your furniture call ANYONE ELSE!!
We had one of the worst moving experience you can imagine. We hired Mayflower because of their "reputation" and competitive pricing, but apparently we didn't do enough research. We found out that Mayflower is a company on paper only and relies on local franchises to do their moves. It has been one surprise after another....and not good ones! We contracted them to move our belongings from Omaha to Mechanicsburg, PA. On the day they were supposed to pack the van, a soft-sided van pulled up to "crate our things for storage" 2 hours and 45 minutes late. They said there wasn't a van/driver available, so they would have to store our things until they could "find one". Mayflower maintained that they were still within contract" because they said they would pick up our things in Omaha and take them to Mechanicsburg. Technically true, but it seemed to us that their decision to store our things for an undetermined amount of time in the process was unreasonable. We seemed to have no recourse but to agree to let them load because we had to be out of the house that day as the new owners had closed.
Here are just a few things we put up with that day:
*Sent a crew three instead of four (two of the three were novices). *Crated our things in wooden crates, but ran out of room in that van, so they packed boxes in another smaller truck, along with our piano, splitting up the shipment (and we were charged for "two trucks" later on). *Were told that all moving supplies would be included and delivered to us....our sales representative brought us a small stack of USED, STAINED boxes, and we had to go pick up all the rest. *Totally forgot to put inventory stickers on several items, including china. That means they wouldn't be accountable if the items were lost. *Were told by the franchise owner that we could call customer service, but customer service "would only call me, and I won't do anything about it".
*Had money stolen from our purses (Ironically, it was to be the guys' tip money.) *Driver was told by Mayflower that more people would come to help, but they never showed up. *Finished loading the house at 4:00 AM the next morning. *Originally said we would get a refund of $751 because of the over-estimation, but came back a day later and said that because they had to bring in another additional truck, we couldn't get money back. (Remember that they only needed another truck because they decided to crate our things). *Two original workers had to call friends who didn't even work for Mayflower to get our things loaded, so there were unbonded workers in our home (one of the workers had already been fired from Mayflower). *Did I mention that this nightmare cost us five digits? *Mayflower was very accommodating until we signed "I accept" on the contract. At that point, we everything changed.
Our things arrived in Mechanicsburg on Saturday (7 days after they were packed) on another truck because they had to unload the crates and repack them onto the big semi-truck meaning our stuff was unnecessarily moved an extra time. My son-in-law had half his tools missing, boxes were damaged, furniture taken apart with missing pieces, and the list goes on and on. Needless to say, we are spending a lot of time just trying to piece things back together, find bolts and screws, etc. Please spread the word so that other people won't have the same experience.
Everything that could go wrong did. Late delivery 2 weeks, stolen items electronics. No compensation offered. If you don't note item missing upon delivery they won't pay. Didn't realize LCD TV stolen till unpacked. This is a scam company avoid. I don't want anyone to go through what I did.
We contacted AAA Moving and Storage company in Easton, PA to have an estimator come to our home. I pointed out to Ted **, the estimator, the antique secretary desk I had that I wanted to be crated. I had just spent $1500.00 to have some repairs done and to have it refinished. I was told that we should bring that up with the driver. When the driver arrived, he looked at the desk and indicated he would handle it extremely carefully and not to worry that it would be fine. I must say that the pick up date and delivery date were right on the money.
When the last piece of furniture came into our home, it was my gorgeous desk with the two front legs broken. The driver had no explanation as to how they broke but it was obvious the desk had fallen or was dropped. He said to file a claim. Since we were only in Florida a short time, we notified the moving company of the damage but did not file a official claim until January 2014 when we returned to Florida. Mayflower sent an antique dealer to look at the damage. He claimed that the broken legs had been Improperly repaired and that Mayflower most likely would not pay the claim. How does that make sense when the legs were not broken when the desk left Pennsylvania????
He said he would repair the desk for $750.00. We have called the adjuster many times and never got a return call. Monday, my husband tried calling again and the adjuster, John **, just happened to be picking up the phone and was connected with my husband. He said he would call back the next day after he spoke with someone. Surprise... no call. We have spoken to the antique restoration person who refinished the desk and he was appalled that they indicated his work was not appropriate... He has been in the business for many years and has always done excellent work for us. After reading some of the other reviews, we are appalled. Although our damage was really only one piece, we had insurance... What does that matter. We have moved many times and have had our share of experiences, but were always compensated. We would never, ever recommend Mayflower.
I asked Mayflower for an estimate, since they are one of the bigger names out there as relocation specialists. Our estimator was wonderful, and gave us the impression that our move would be seamless. Was she ever WRONG! We didn't realize that upon contracting with Mayflower, our move would be outsourced to many other smaller companies for packing, trucking, vehicle transport, etc. The packers left the job without packing everything. On the day of loading the truck, we were able to find drawers and cabinets that were left unpacked, but blocked by stacked boxes so they weren't discovered until loading day.
The truck driver contacted us two days prior to loading, asking us to move our delivery date back 5 days. We explained that we wouldn't be in the area, so that was impossible. On loading day, the same driver asked us AGAIN to move our delivery date, as he had been away from home for three weeks and wanted to see his family. We once again explained that we couldn't be in the area and we needed to secure a storage unit to have our stuff delivered to. He was not happy.
Two days AFTER the truck was loaded, the same driver once again contacted us at night, on my cellphone, belligerent and threatening, telling us that NOTHING would stand in his way of getting home to his family. At this point, my husband and I were afraid, thinking that this man would just leave our stuff and our belonging wouldn't be delivered as planned. We complained to the local moving coordinators, and told them that this driver was no longer trusted with our belongings. We wanted a new driver, but that never happened.
We also had a car shipped, as my husband is the only driver. We were under the impression that ALL of our belongings would arrive on the same date, so imagine our dismay when we were told that the car would arrive before we did to the location, and would have to be left with another moving company in the area. All this without our having the opportunity to inspect the condition of the vehicle. At this point the whole ordeal had become intolerable.
We are still facing the idea of having to deal with the original truck driver, who has NO respect for the fact that we signed a contract stating our possible delivery dates, because his personal life has precedence over our move. We are supposed to be able to inspect each and every box at delivery to account for our possessions and make sure everything is in good condition. We understand that once he drives away from the storage unit, the company no longer has liability for our belongings. We are trying to get Mayflower to allow another stand-in for receiving our items, but they don''t seem to care about inconveniencing us over and over. I just want this horrible ordeal to be over. Once we are able to inspect the condition of our belongings, we will determine what the next step will be. What would YOU do?
I was moved from W Va to Ohio by a company outsourced by Mayflower named Herlihy from Athens, Ohio. They were very careless: they put my clothing in a used crappy box that broke and all my clothes were in a heap at the bottom of the box all wrinkled, they broke my bed frame, they broke and lost a piece of my computer stand, they damaged my teak wood bedroom outfit, they lost my new flower pots, they lost my iron and the other things in the box that they put the iron in, they lost some framed pictures, they damaged an antique cedar wardrobe, they damaged an antique mahogany credenza and they lost over $100.00 worth of herbs and spices.
I am pretty upset about all this stuff that I now have to replace. When I first contacted the company about the concerns of my teak bedroom outfit being ruined the man I talked with acted like I was trying to scam him. At the time I talked to him, I didn't realize all this other stuff was missing and damaged as I had stored my things at my daughter's house until I found a home to move to. Now, little by little, I'm discovering things that I no longer have, I'm especially irked that he treated me so poorly and all I had complained about at that time was my bedroom furniture. I had replace my computer stand, my bed frame and I'm still replacing all those expensive spices that they lost.
We are very disappointed with the quality of this moving company! Since we have finished unpacking, we have found numerous items broken and most unrepairable. A one of a kind sculpture has a busted foot; our crystal chandelier is broken; many pieces of irreplaceable/collectible furniture are dented and in some cases deeply scratched; our Dyson vacuum cleaner has gashes in the base; and, many other pieces of furniture have either some part missing or dented; and, even lawn equipment damaged. Not to mention that we still can't find some items and we only have 3 boxes left to unpack (and they are too small to hold the items we are looking for). But the most upsetting, was my daughter's height chart marking her growth since she was born that someone removed from a table top, threw away and not only didn't ask us if they could remove it, but didn't even tell us they removed it and threw it away. We paid a large amount of money to ensure the move would be as seamless as possible, and that our possessions would be handled with care and respect.
The only positive experience I had with this company was the initial customer service... Once they had my money and I was locked in, all went down hill from there. This company outsources to agencies so they never had direct contact on where my stuff was during the move. They gave me a 2 week window and said the absolute latest my things would arrive would be 1/30/12 (everything was loaded 12/13/12). It has now been a month and they keep saying "due to weather......."
The company won't do anything to comp me for my wait. I'm living out of a suitcase and have an empty condo I'm living in. I can't find any contacts for me to complain - the only contacts I have is the person from the agency that came out for my initial quote and my moving coordinator who is saying nothing can be done. I paid $2020 for this move and should have gone cheaper with a not as known company with the chance that it would have had better service. The people I'm dealing with: Kannary **, Nick **. Stay away from this company!
I used their local agent for Pittsburgh Pa, Marodi. I wrongly assumed that using a national company would ensure my furniture was transported carefully and professionally. Both the house I left in Pittsburgh and the home I moved into in Oviedo, Fl were damaged by the movers. All this was documented by photographs as requested during the course of my extensive conversations with Mr. ** who was a manager. They damaged many pieces of furniture including an antique armoire and dresser. They put together a clearly labeled brass bed incorrect so that the mattress and I fell through the frame. They put together other furniture incorrectly as well....such as a mirror put in upside down so that it swings outward. The ceilings and walls were scraped in both homes.
My request for reimbursement was deferred and deferred so I contacted Mayflower who passed off the complaint and sent me a $100 check to reimburse me for getting someone to correctly put it together. I spent almost $7000 on this move and expected a professional company to stand by its damage committed and rectify the situation. Never use them unless you are part of a large corp whose business they want to keep. Ultimately Mr. ** stated that the owner of Marodi was unwilling to pay for any damages and my only alternative was to sue.
I wish we had read the reviews prior to our move. The experience was terrible from start to finish and we paid a lot of money for poor service and lack of communication. When we tried to contact the company they were not interested. I would never recommend this company.
My daughter and her husband moved from San Diego to Texas. They packed most of their things, some was done by your company. I was there for the process. I saw the movers move boxes/furniture from one truck to another--not very careful in doing so. Unfortunately I was unable to take pictures of the process. By the time they transferred half of the amount of boxes they started to look squash - it seemed that they put heavy boxes on top of light boxes. They pull most of the furniture (also a small crib) into pieces. By the time they arrive at the destination 1/4 of boxes/furniture did not belong to my daughter and there was many things not delivered. Unfortunately they neither put the furniture that they pull apart back together and what's worse some of the parts did not make it even when I saw the movers put all pieces together in the blanket they wrap the things on.
This made me feel so bad because I highly recommended your company to my daughter and husband. What an embarrassment it cause me to know that the professionalism I told them your company to be. And to top it all they said that the company would reimburse instead of locating their boxes/furniture which it has not happened up to date.
I paid Mayflower $6700 to move me and I'm missing many items (right down to an $8 watch). Can you imagine, someone stole an $8 watch. How low is that. I asked them to move me from NY to FL. It was a bad start from the beginning. The movers were unprepared. They broke my patio table trying to load it on the truck, and two of my leather coats are missing, etc... The list goes on and on. I contacted them, thinking they would help with the claim I filed. Because I paid for full service. Well, it's been over a year now and we are still sending paperwork to each other. I know this will not end well for me, so heads-up out there. Because Mayflower will be the only ones happy. They have your items and your money. I thought people were arrested for robbery, but there's one exception, Mayflower.
In March 2013, we hired Arrow Mayflower to move our belongings from San Antonio to Raton, New Mexico. The first person we dealt with kept promising to bring us boxes and never showed up when she said she would. The day of the move, two trucks showed up rather than the one truck we expected. The young men begged us for anything we were leaving or didn't want. We gave them several items. I believe they were smoking pot as my husband smelled it on them. I had a large, heavy, antique, bronze statue and a floor lamp that were not packed yet. They assured me they would be fine wrapped in their blankets. The shipment showed up late and incomplete. We were told the rest of the shipment would be here shortly. It was days late. We were sleeping on the floor!
When we finally got our stuff, an outdoor mosaic table top was smashed into five or six pieces, an 18th or 19th century large oil painting was slashed and an antique frame on another was ruined. The damaged painting was packed with the back of the painting totally exposed, not even cardboard covering it. And, of course, my treasured bronze statue and my floor lamp were stolen!! Mayflower called us liars saying the statue and lamp were delivered. They denied the claim on the ruined oil painting saying it was old and brittle... Duh, is the Mona Lisa old and probably brittle?? Does that make it valueless?? They have offered us about $700.00, for our damaged items. These people are incompetent and they are crooks!! You will regret it if you choose to use them!!!
We used Mayflower when we moved from San Diego in 2009. Their rep did come to our house to give us details and pricing, We hired Mayflower to do the job. Four of their men showed up at moving day and packed our furniture and household items very nicely in boxes that they provided. They held the delivery until the day to deliver and did so on time that worked very well for us. We met the large truck in Kingman and directed them to our new place as it was a new development and not in the GPS. They had two men to deliver and unload. They did an excellent job for us, setting up beds, reassembling furniture that had to be taken apart for packing. My wife and I were both very happy with the way we were moved. We have not missed any items. Nothing was damaged. One of the men delivered a small item that that had been left on an item that I gave to the driver, a ( TV ) that we did not have room for. The small item was part of a Wii game attached to the TV. He brought it to us about a week after the move. I thought it was very good of him to go out of his way to do so... We were very happy with the whole move and would use Mayflower again if we ever move again...
The Ramar Transportation and Logistics Group in Frederick, Maryland, a franchise of Mayflower has proven to be unreliable and provides even less customer service.
Sandy **, Relocation Coordinator from Ramar Transportation continues to give excuses for delaying shipment by explaining the lack of three drivers. I chose Ramar Transportation because of the reviews and A+ rating on the Better Business Bureau. At this point, I am convinced the reviews were written by company members.
Prior to the signing of the contract I was told by Sandy to expect the shipment to arrive August 25th or 26th but that Sept 6 would be put on there as the latest date. Then Tuesday morning, August 27th, when I had not received a phone call from anyone at Ramar Transportation, I called and that is when Sandy proceeded to tell me that she knew Monday morning that my shipment would not be arriving but did not bother to call because she did not know when the shipment would be leaving their warehouse. She then told me she would call me back later today with a delivery date.
I received a call later in the day on Tuesday, August 27th stating the expected deliver date would be September 6th. On Wednesday, August 28th, I receive another call from Sandy stating the delivery date would be September 10th. When pointing out this was past the contract agreement date of September 6th at 17:00, I was informed, by Sandy that I was free to apply for compensation if I kept my receipts for up to $100.00 per day. If anything my compensation should be free service. I told Sandy that I would like to speak with her supervisor and she gave me the 1-800-948-4885 customer service number and said maybe they would be able to help and refused to transfer me to a supervisor.
After calling the Mayflower Customer Service, I learned that according to Ezra ** that I was not required to present receipts and just needed to send an e-mail to Customer Service to receive the $100.00 a day compensation. This only made me more upset, that I am not being given accurate information by Sandy **. As a result of Mayflower's poor planning and inability to honor contracts they sign and agree to, I have had to spend over hours changing and rescheduling the installation of my cable by Cox Cable and additional time making arrangements with the Loft Management Company so that Cox may access the cable room in the loft building. At the cost of $3,841.49 and the inconvenience and inconsistency from Ramar Transportation and Mayflower, they have single-handedly made an already stressful time of moving to a new location, and starting of a new job doubly stressful not to mention completely frustrating.
I contacted Mayflower when I found I would be deploying with the military and would not be returning to the same location when I returned home. I spoke with the representative and was told that if I purchased a container, they would hold it in their warehouse until I got home and knew where I would be living. At that time, they would deliver the container directly to the new location AND the price was much better than some of the other competitors. GREAT, right? Wrong. First thing this morning, I called trying to have my container shipped to my new address, only to be told they didn't service the area and would have to directly contact the local office and call me back.
Almost 4 hours later and I hadn't heard from them, so I called back. They kindly put me on hold to call immediately. When they returned, it was to inform me that the container couldn't be shipped to that area so I had to come up with other arrangements to get my things (everything I own) out of their warehouse. What it is coming down to is having to hire a moving company (through them) to go to the warehouse, empty the container, ship it to the new address, and then unload it. I'm a soldier, not a stockbroker. I certainly don't have spare cash to hire movers which is why I got a container in the first place... so I could move my things myself. Thanks, Mayflower, for misleading me into thinking I could have my things delivered "anywhere in the country" only to leave me struggling to figure out how to get my things back from you.
I have already sent in a complaint and you responded. I appreciate the quick reply. I also informed you that I sent a complaint to Consumer Advocate and thought you would be interested in the outcome. Consumer Advocate closed the case in favor of the movers. Due to the fact that it is a he-said-she-said situation, there is nothing they can do. Although we have a contract specifying what they were to move and didn't do it, it's not against the law. Consumer Advocate also informed us that they cannot force them to fix our damaged furniture and that Mayflower told them we needed to pay for extra insurance. We were never informed of that by the company and can only add it to their list of lies.
We are not totally surprised as we were warned by many people who had similar bad experiences that movers can get away with what they do because there is nothing to protect the consumer. You hire these people at your own risk. Consumer Advocate advised us to hire an attorney if we care to go further. Since this would be an expense, we have decided not to pursue any more action. We can only hope that people check companies out to see if there are complaints, so someone else doesn't go through what we have been through. We understand now why this company did what they did as they knew we would not be able to do anything about it. Any help you can give would be appreciated. Thank you.
Mayflower Treasure Coast Movers in Ft. Pierce, Florida - The worst experience we have ever had with a moving company. The salesman that came to our house promised to give us two trucks and four men. He did not carry out his obligation. Instead, we received three men, one of which was set up prior to the move to do some packing in our kitchen and dining room. This left two men. One truck was sent and could not fit all the furniture. The movers had to pack our two cars and we had to make a half a dozen trips in our cars to unload everything we had until 11 at night. We were promised that mattresses and fragile things would be covered. Our mattress was handled by their bare hands with no cover. Damage was done to several pieces of furniture. We were overcharged for the move and when we turned in a form on the damage to the furniture, they are refusing to fix it.
This company is getting away with not only overcharging us but damaging our furniture. We did everything to accommodate them that we realize now was a big mistake. We have a copy of the original contract. We reported them to Consumers Advocate but nothing has been done to date. They have lied and made up things that were not true. For example, they requested we take our table lamps and shades ourselves - we agreed. We also have proof that we did as we moved small pictures, lamps and house plants before the actual move. This can be proven. The owner of the franchise is claiming that they had to do it even though we said we would. This is one example of their unethical way of doing business. Is there anything you can do to help us?
I used Mayflower for a long distance move. The initial customer service was great but got progressively worse throughout my experience. The movers picked up my load and then put it in a storage locker in order to hold it for 2 days due to a driver delay, which was the beginning of the frustrating experience. My belongings were loaded, unloaded, and then reloaded into their final truck and that much moving created a lot of wear and tear on my boxes and packaging, which ultimately affected the condition of my belongings when they were delivered.
I was told upon loading that my mattresses were going to be put into boxes when they reached their storage facility as the plastic wrap was torn, but they never were. Instead they were dragged across dirty floors and stained. The communication between the driver and the dispatcher was horrible and I was never given a firm date of when my load would arrive. I had to call multiple times to get in touch with my representative who then told me that she couldn't get in touch with the dispatcher. I was ultimately given the number of the driver and when I finally got in touch with him, he was extremely rude and would not give me a date or time of when my things would arrive. He said he "had no idea". When my things were finally delivered, many of them were damaged and scratched. The driver continued to give attitude throughout the unloading process and took an extremely long time to unload.
Overall, I was extremely dissatisfied with my move and I paid a ton of money to have horrible customer service and my belongings damaged. I will never use Mayflower again and I do not recommend them to anyone.
Packing and loading was done in Hazleton, PA by 3 men and the driver/owner of the truck for the move to Venice, Florida. All packing was done in an acceptable manner in Hazleton. But on delivery of our goods in Florida, the driver/owner of the truck and his teenage brother-in-law were the only persons to unload our shipment. The young man (brother-in-law) barely held his own on a hot July day. Many items were damaged. A ramp for the truck was not available as it was when loading the truck in PA, so all things had to be lifted down from above the edge of the truck. Some items that were loaded by the driver/owner in Hazleton were not received in Florida. Do I think that they were stolen? You betcha!
Complaints to the originator mover in Pennsylvania, AAA Moving and Storage, went unanswered. Coverage for damage was minimal. Would we recommend Mayflower movers? Never again. Our moving load was mixed with other movers and it appeared that the covers used in Pennsylvania were removed during the loading of other movers to cover their contents, and our contents were damaged/bumped/scratched. Oh yes, we did have additional insurance. Did not matter. Reimbursement was minimal and our request that the gentleman, who came to our home and did the moving estimate, would come forward and say he said the items that we never received - never happened. We were ignored and dismissed. Again, never again.
I wish I could give Mayflower / Daryl Flood 0 stars. We thought that our move to San Francisco (from Dallas) would be stress free using a moving company rather than moving things ourselves. It was anything but that. Our things only arrived one day later than guaranteed, but only were delivered to our apartment (out of storage in Oakland) because my fiance and I texted / called / emailed nonstop for days to get everything figured out. We also personally got the permits needed for the move because Mayflower "didn't know that you needed signs posted to move to SF city limits (which seems crazy since they are a national moving company)." We had a very hard time reaching our Move Coordinator, actually calling her 4 times on move day to no answer while the movers could reach her on the first try. It seems weird to be screened by the person dedicated to helping you move. I would definitely not use Mayflower / Daryl Flood for a cross country move. Awful experience.
I called Mayflower (in Norwalk, Ca) and asked to have a salesman come to estimate my move. The lady on the phone was very helpful but doesn't speak very good English. Then the salesman called and left a message on the phone saying that where I live was way too far from their office, so it would be not worth a drive for him to give me an estimate and therefore was canceling the appointment. His voice tone was not very nice. Later on a Sunday night, he was able to talk to me maybe figuring that I may not have gotten the message. I was not happy, first of all, calling on a Sunday night, not a business day and hour. But anyways, he said that the storage was not free. And because I was already disappointed with him even so, I said that I was not interested anymore and he hung up even before I finished my sentence. He was very rude! I figured he must be very tired! But that is not the way you treat a customer. I was furious that the next day, I immediately talked to Maria (their customer service) and explained to her my disappointment. Apologizing didn't work for me because I was a very unhappy customer!
If you are considering this company to move your home, please read why not to use them. We went with Mayflower also known as Ramar or United moving company. They talk a great game, but their move was beyond atrocious. We moved from our 4,000 sq. ft. home on the east coast to mid-west. They arrived 2-1/12 hours late on the day of the move, which started us at 10:30 vs 8:30 a.m. Then they had one driver with two movers. They were there moving my things onto the truck until 12:45 a.m. the next day! That's just over 14 hours! Everything was neatly packed and placed mostly in the center of the rooms. The driver spent the entire day on his cellphone complaining about how frequently his cell battery was running out and never lifted a finger to help expedite the move. I, the customer, was loading boxes by 9 p.m.!
The experience on the other end was no different. They arrived 1 day late, then 3 hours late in the morning. The agreement was to unload and put together all furniture and place boxes in appropriate rooms. After 10 hours of moving (again with only two movers) and the same driver, on the phone again, we had a shocker. Boxes were just thrown into the garage, my $3000 mattress was in the dirt on our front lawn and after they left, we realized that what furniture that was put together in the bedrooms had many broken parts or were put together haphazardly. They were the middle of the road price wise and we didn't want to go with the cheapest guy just for this reason. Stay away from this company. They don't do what they say, they don't stand by their word or their contract, and basically have you at their mercy.
I live in the condos. Yesterday, on the 24th day of Aug., the Mayflower Movers were out here moving someone off the 3rd floor where I also reside. As my wife and I left to go shopping, we exited the building and there were boxes in the middle of the stairwell. The door in our building has an auto lock. They bent the door back so far that they sprung the hinges, so now it won't shut on its own. And now anyone can access the building and we have security. When we arrived back, tape and paper were everywhere and the door was damaged. I made a call to the homeowners association to make sure it's documented and that they be held responsible for the damage. After what I saw and observed, I will never use them for anything. The damage they caused could become a safety risk for myself and the rest of the tenants that live out here. Thank you in advance.
It’s the worse move ever! Just do not use them, period! The worst moving experience in my life and I have moved lots! Empty promises, untrained packers, lies, nonresponsive... I could go on and on. You will not get return phone calls. Your driver will lie to you - tell you what he thinks you want to hear and then walk off the job with your paperwork and belongings. Your belongings will be transferred to a different truck, and you will not have any idea if everything makes it to a new truck. You will be told that your delivery is on one date and take time off of work to find out it will not be arriving for another week to 10 days. Your household goods that you worked hard for or have been in your family for years will be treated like trash! It will be a huge slap in the face! You will be heartbroken, angry, frustrated, you will cry and scream at the way your belongings will arrive, if or when, at the other end. And they will not care one bit! Just do not hire them!
Top 10 Signs of a Crappy Move from Hell (Yes, they are all true!):10) You find a hole punctured through the door of the microwave.
9) Your custom-made birdhouse, handmade by her recently passed father, is half destroyed because it is not in a box despite her providing a specific box to pack it in. The missing custom-made mounting pole is found back in Longmont, Colorado, after 3 weeks of searching.
8) The hot tub is packed on its side without taking off the top, destroying the arms and bracket for opening it; and there are huge tears in the hot tub cover.
7) Your new Mac laptop and $15k Cannon Digital camera are missing.
6) Not a single box is marked with your name, contents, or even the room it came from.5) You find a piece from a sentimental porcelain figurine lying in the gutter next to the moving truck.
4) You watch the crew take your several cases of wine out from the belly of the truck, rather than the cargo space, after two weeks of extreme heat and road vibration.
3) You see so many pieces of hardware, parts, and pieces on the truck floor that you insist on them sweeping the contents of the entire truck into a box, including the dirt and dust bunnies.
2) The team leader for the move puts all of the hardware for your furniture in the pockets of his cargo pants then walks out on the moving company never to be heard from again (before the delivery, of course). Nothing can be re-assembled when it is delivered.
1) The truck, with no crew for two more hours, shows up 10 days after it was originally promised. They have no paperwork, inventory list, or any idea what is yours or what should be on the truck.
Just find someone else, anyone else. 9 weeks later, you still will not have your belongings; you will still not be able to put your house together; and you will not even have one bed to offer your family. Best of all, they will all ignore you, point fingers, pass the buck, lie, lie, lie, never take responsibility, or do the right thing. They will delete your comments off of their Facebook page for telling the truth! They will offer a settlement that is ridiculous. They will tell you that they will not pay for items that were discarded that are right here in the house. They will offer of what your items are worth to replace what they destroyed. More lies on top of lies! This is the worst customer service ever!
They ignored and denied my claim for damages. I paid for full replacement. They kept delaying the process. I pretended to have lost photos and files. Then they said we missed deadline. They never submitted a full response. After over a year, they kicked it to corporate where a Ms. Julie ** stated she would respond in 15 days. Fifteen weeks later, there’s still no response. I am out of money, repairs, and enjoyment of my personal belongings. Their sole intent is to deny, deny, and deny and wait for you to give up. They’re totally unprofessional.
Mayflower Movers - I wrote to you about my identity theft due to Mayflower and all the missing items. The identity theft involved A 2011 IRS income tax check issued under my social security number, etc.