Mayflower Reviews

What is evident is that when the furniture was unloaded, it was never re-wrapped in blankets before being put in the warehouse. The delivery team was wholly unprofessional and caused damage to the house. When we filed a claim for the furniture damage, the end result was about $514 paid out for almost $10K in damages due to the limits of their coverage. I would NOT recommend them.

I was particularly impressed with their attention to detail and their commitment to customer service. Whenever I had a question or concern, they were always quick to respond and went out of their way to ensure that I was satisfied with the service I received. Overall, I would highly recommend Mayflower to anyone who is looking for a reliable and professional moving company. Their team in San Francisco is top-notch and I couldn't be happier with the service they provided. Thank you, Mayflower!

The estimator gave me lots of good information and explained the insurance options to me. The US government requires them to provide rudimentary insurance for free, but this insurance had very low payout amounts. They offered their $0 deductible insurance and said that claims were a simple process of submitting pictures of any damage.

After comparing their quote to a competitor's, we decided to go with Mayflower because they seemed more straightforward and reputable than their competitor. This is where things started to go downhill. Shortly after booking them, we accepted an offer on our house in SC and placed an offer on a new house in CO. The dates were slightly different from the estimated dates we had discussed, so I wanted to make sure they would still work. After two unanswered emails to my move coordinator, I tried calling her. I went immediately to her voicemail and left several messages.

After 2 days, I tried calling the main number of the company Mayflower partnered with to handle my move and all calls kept getting redirected to my move coordinator's voicemail. After 4 days I finally got in touch with her and she said that she had family emergency. None of this explains why there was no alternate contact for me. I should have walked away at this point but, alas, hindsight is 20/20.

Fast forward to packing day. The packing crew arrived and began packing all of our loose items into boxes. Some of them did a great job, especially the leader of the crew. I will say, the one bright light in all of this is that none of our dishes were damaged in transit, due to being packed properly. The guy that packed our garage was not as thorough or competent. He literally dumped all the tools from my workbench into a box without wrapping or packing them at all. I had a firearm that was being moved and I had been instructed to set it aside so that the serial number could be recorded. I pointed out the gun case to him when he arrived but found that it was just thrown in the same box with my tools, no serial number having been recorded.

Then came loading day. First, we found that the packing crew had neglected to pack some loose items. The leader of the loading crew told me "I'm a loader not a packer" when I asked him to pack these items up. So instead of boxing them, he put them in the truck loose and, not surprisingly at all, most of these items were damaged upon arrival. Then came the most shocking part of all. I watched one guy stand at the bottom of the stairs and catch boxes of my possession that the other guy slid down to him. Not only were there not two people holding on at all times, there were no people holding on when they were mid slide down the stairs. And since they didn't hang the blankets on the walls and corners like they promised they would, some of these items scuffed the walls which had just been painted as part of the selling process.

So now everything we owned, besides are cars, was loaded on these trucks. I was promised early on that I would get a guaranteed delivery date on the loading day. Nope, they gave me a 4 day window. I was told I would get daily updates on the location of the truck and when it would arrive. Nope, their online tracking didn’t work and it usually took several phone calls to get my move coordinator on the phone.

So over a week later (12 days to be exact) the truck arrived at our new house. The unloading crew was much more professional that the loading crew. They did place more floor and wall protection up, but unfortunately it was not enough. There had been some type of black substance on the floor of the moving truck and it carried over onto the bottom of our dresser. This left some wonderful black marks on our cream-colored carpet. However, they unloaded relatively quickly and we were able to start unpacking.

After unpacking, we realized a good amount of damage to our possessions. Most of it was dings, nicks, and dents of furniture. One dresser had been moved without emptying the drawers and since it was tall, it had basically shaken itself apart. Yes it was IKEA, but had it been emptied, it surely would have survived. A desk was wrapped so tightly in blankets that the metal legs buckled. My poker table looked like someone dropped it. And my wife's spice rack, which had belonged to her grandmother, had been broken in several places. This spice rack was one of the items that the packing team missed and the loading team just threw on the truck. Thanks guys!

So we went about filing our insurance claim. You are only allowed to file once, so we had to wait until we had everything unpacked. And since you can't get rid of anything until the claim is settled, we had to keep around the furniture that was damaged beyond use. I filed the claim, including multiple pictures of every item damaged. The total amount came to $1,900. I knew they would offer lower, but since I theoretically had $90,000 in coverage, I thought it would still be enough to replace the items that were completely destroyed.

They gave us two options: a check for $500 or have a "repair specialist" come in and tell us how much it would cost to repair everything. I asked if the $500 could be increased to $750, considering the horrible packing they had done and included pictures that I didn't originally include in my claim. Nope, $500 is the best they could do. And since I knew their "repair specialist" would be under strict orders to find our claim to be less than $500, I took the check so I could end my business with this joke of a company. Wow, that was long but it felt good to get it off my chest. Hopefully someone will read this and it will prevent them from making the same mistake I did.

Julie, our move coordinator, was extremely unresponsive. Couldn't reach her day of the move. No one checked in or let us know how to proceed. We were renting and our lease was up in a few days...we were also set to leave PA for WA the next day with out 5 week old infant. Thankfully Jarrod, our driver, was able to contact someone who came to get the second truck load of our belongings the next day.

Fast forward a week, we receive our first truck load...the movers were supposed to being essentials but instead we received our Christmas decorations and storage from the garage along with one couch and a mattress. They neglected to bring the crib/baby items or any clothes from our master bedroom. I suspect this is because we lived on the third and fourth floor of a duplex and the movers didn't want to carry everything down that many stairs...so they left it for the movers coming the following day. I get that its a ton of work, but to neglect to bring necessities is not okay...especially when you are paying upwards of $17,000 for a cross-country move.

Meanwhile the second truck load was sitting in a storage facility in New Jersey. Apparently even though our items were picked up, no one told us that they would be living in a storage facility indefinitely until they could find a driver. For the next few weeks we called Julie at Sinclair everyday...she never had any update for us. Nor did she ever reach out to us for any updates. The only way we were able to get our items was by contacting Mayflower's general counsel and Sarah White at customer service (who was the only highlight of our move and very helpful).

Our items were eventually delivered Mid-July and many items were damaged either from movers (there was a ring mark on our dresser like someone left a soda can on it?) or sitting in the heat in a warehouse in the middle of summer. Luckily by dealing with their lawyer and Sarah we were able to get some compensation, but truthfully not nearly enough to make up for what we had to spend on accommodations and necessities while waiting for the second truck that came 4 weeks after our delivery spread was set to end....and 2 months after the items were picked up.

All in all I would caution anyone to use Sinclair after this experience, we certainly never will again. Specifically do not have Julie as your move coordinator she was impossible to communicate with and never called us back when she said she would etc. While Cecelia was great to work with, she is a sales person and at the end of the day does not do anything to coordinate your move whatsoever.

We had nice winter clothing in there that wasn’t in wardrobe boxes. We would’ve gladly packed it ourselves HAD THEY BEEN HONEST! Our stuff was going into storage and I did not want my winter clothing going into their secondhand boxes. In addition, they dented or broke numerous items and refused to take ownership of it. DO NOT USE THEM. WE USED ANOTHER COMPANY LEAVING FL TO BOSTON AND OUR STUFF ARRIVED IN GREAT SHAPE. MAYFLOWER IS EXPENSIVE BUT NOT WORTH IT.

Mayflower then had an inspector evaluate the damaged and moldy furniture. After the inspector took pictures I was advised by Mayflower to get rid of the moldy furniture, and I would be timely compensated so I could purchase new replacement furniture. Despite having purchased additional coverage, and specifically including identifying the high value items before the move, it has been more than six months and Mayflower refuses to pay the claim. This is now January 2022. Mayflower claimed the paperwork (including the delivery inventory sheets along with high value inventory) for my move is missing. Even after I sent them my copies of their paperwork with their mover’s signatures on the copies they are still refusing to pay the claim.

I've been trying diligently for more than six months to get compensated. Mayflower's claims department just don’t care even though Federal law requires a claim be settled within 120 days after a written complaint is filed about the lost and damaged items. BE FOREWARNED, should you incur a loss with Mayflower, you will probably have to sue the company to get compensated for your losses. ALSO BE FOREWARNED the insurance you purchase from Mayflower is not insurance at all, and not controlled by state or federal insurance laws. You may want to consider other insurance through your homeowners policy for the move. Rather than paying the claim, I presume Mayflower figures most people don’t have the resources to file a lawsuit, and can away without paying their claims.

On pick-up, we realized that even that estimate was wrong. Even though they had a full inventory and we double-checked the cubic feet our items used (it was under the contracted amount), there is obviously some other calculation they purposefully do not tell you until pick-up so they can charge you for overage. AFTER all of our items were loaded onto the truck we were forced to agree to an additional $1,100 payment or they would unload our items and leave them on the sidewalk. They also refused to provide us with a bill of lading, which is now hindering our ability to submit a claim for everything they damaged (see below).

Mayflower further told us that they would provide an estimated delivery date once the items were picked up. Called two days after pick-up and were told "we don't have an estimate. We have no way of getting an estimate." We called back daily to try to find out where our belongings were and were told to "stop calling." (We were sitting with an empty apartment in our new location at this point.) We finally reached someone at the trucking company who had our stuff. They told us that Mayflower had actually told them that we COULD NOT accept delivery of our items yet and to not schedule delivery. We only received delivery of our items in a timely manner because the operations person at the trucking company took pity on us for the miserable experience we were having with Mayflower.

Mayflower also did not notify us when the delivery date was eventually set. Even after making contact with the trucking company, we continued our daily outreach to Mayflower, since we had paid them $1,300 to theoretically be our advocate and go between with the trucking company. At 4:30 pm on Columbus Day, we reached someone new at Mayflower (Anthony and Brice, the two people originally on our account had long since stopped answering the phone when we called.) This new person told us, "Oh, your stuff is scheduled to be delivered at 8:00 am tomorrow morning. They didn't tell you?" Since we had both just started new jobs, our extended family scrambled to cancel plans and call out of their own work in order to accept delivery on our behalf. We are certain the intent of the people we were dealing with was to claim we were not home and charge us a premium for re-delivery.

Mayflower also send a trucking company with a one-star rating on Better Business Bureau. (We had no knowledge of which trucking company they were going to send and no control over it.) After extorting us on pick up, they delivered a truck full of smashed, dented and damaged boxes. Every single piece of furniture they touched is scratched, chipped, and many look like they were dragged over concrete. Half of our dishes were cracked, many so badly that we could not undo the bubble wrap.

The siding is completely stripped from our wooden bookcases and there are chips in tables and dressers. Finally, our contract included furniture assembly and disassembly. They lost the two screws that hold together our bed frame and left the center support bar lying in the middle of the floor unattached. They then decided to put the heavy storage box springs and mattress on top of the unsupported bed frame and leave. The box springs and mattress were sagging in the middle and completely unsafe to use. We needed to disassemble the mattress and box spring, purchase new screws and put everything together ourselves in order to sleep in our bed. This will also hinder our claim since we are "not supposed to touch" damaged items. The company did not provide a bill of lading on delivery either.

Since our new home wasn't ready, our belongings were being put in their storage facility. He promised my items to be stored in a climate controlled environment. LIES. He said when we were ready to move to give 3 weeks' notice to bring our items to our new location...LIE. When I emailed to complaint about the first part of my move David ignored my note & the coordinator never heard of the things he had promised. Marivel our move coordinator was unorganized & couldn't remember what she stated in prior emails or phone calls. I can't tell you how many times she asked for the same thing or she tried to double talk herself out of things she had said prior.

After my initial move to storage - the handling of my items were not as promised. I submitted a complaint with Leah - whom I never heard from again. When they came to move us they tagged my items but never scanned them - the owner of the truck (not Mayflower) stated her phone was dying and couldn't. Hence the reason for part 2 of my review.

Upon delivery from NJ to SC I called 4 weeks prior to my close date for my new home to schedule the delivery allowing more time than David ** stated. Well - it took 6 weeks. Marivel the coordinator stated it was up to the driver when my things would be delivered. Last I checked - I was the customer who paid over $10k - I would think I should have some say on the delivery time line. Upon my delivery - they laid out the floor coverings to avoid scratching my floors - GREAT. Upon delivery they broke my coffee table right in front of me. He quickly put it back together - OK.

My boxes came looking like they went through a war. There was no way they were kept in climate control environment as promised by David **. You can tell by the coloring of the boxes & how mangled they looked. Some boxes had been repacked by the movers into new boxes as they stated the other ones from UHAUL broke. Clothes that were in wardrobe boxes had been thrown in other boxes. Boxes I had tagged with colored tape had been gone through. Items in undamaged boxes had been rummaged through.

We found items packed from daughter's room in boxes that belonged to my room and vice versa. Items were missing. This is why they didn't tag my items. The boxes had been re-tagged so we couldn't account for boxes. Thank goodness I had a master list. We found when doing their "bingo" card that they had items with duplicate tag numbers. I am missing personal belongings. a 10x 12 rug, a few area rugs to start. They violated my trust, they touched personal items without permission and stole from me. YES Thieves were among them. When I complained - not a word back from anyone. No action - Nothing. Stay away from this company.

I flew from Minnesota to California to help my mother make the transition. On Monday 5/11 we flew to Seattle and on Tuesday 5/12 we drove to Spokane fully expecting the furniture to be delivered the next day, 5/13. The afternoon of 5/12 we called to find out what time the furniture would be delivered only to be told all the furniture was still in California. The move of the furniture hadn’t even started! I fully believe that this disaster wasn’t discovered until we called to check the status.

With no other options, I extended my stay since my 92-year-old mother could not be left alone. Over the next week we incurred an additional $3,200 in hotel and meal expenses. These unnecessary costs could have been avoided if they had done either one of two things:

2. CALL US and let us know of the delay before we traveled. By not even telling us of the delay until after we had traveled to Washington is inexcusable.

Throughout the process all we received was lip service. Not once did they initiate a call to us. All communication was us calling them. My firm impression was that they just wanted us to go away. Be warned, NEVER use Coast Transfer or Mayflower.

We recently entered our storage unit to begin going through things, and were appalled at its organization or lack tthereof. They broke our lawn mower and proceeded to store it ON TOP OF MY PIANO. You cannot make this ** up. I don't really need a broken lawn mower, so putting it on my PIANO was completely unnecessary. It went to the trash. It was sad enough having to put the instrument in storage, but with my careful storage unit selection, I did not expect it to be destroyed. In addition to the way our items were treated, we also had a problem with billing. We were very clear with the company that we could only give them payment upon arrival because we needed the funds from the closing on our house. They assured us repeatedly that this was fine. 4 days before the move, it was no longer fine. We had to send our college kid with his own personal checkbook so Mayflower would load our house into their truck.

I had already started my teaching position and was not able to be in Nebraska when the movers loaded. I had packed everything weeks before. Half an hour before the movers arrived, we got a call with their arrival time. That was when we found out the truck was destined for Kansas City and Wyoming before it would head toward us. When I found this out, I sent my parents to explain my concerns with this. It was freezing in KC, and they were holding dozens of my Disney snowglobes, which are obviously important to me. My concern was that if they are sitting in parking lot in Kansas City for over a week, the liquid in those large globes would expand and break the glass. No one cared about this concern, and the head mover acted as though my mom was nuts for believing this would happen.

We had specifically moved up our closing date to avoid our belongings from arriving in the same time frame as my school moving into its new building. Well, since my items were missing in action for 8 days, both events coincided. This was very hard on me as a tiny person with fibromyalgia. So basically, nothing went as planned with Mayflower, and I continue to find broken items in my storage unit constantly, long after time to submit claims. For $7,000, I expect better service.

Everything was marked on paper and numbered on stickers; color coded and organized. He was deliberate, clear and concise when going through the move. There was no confusion as to what he was doing or when. He had normal and kind people working with him to help him move both times. Furniture was boxed and wrapped appropriately and came in undamaged. In addition he seemed to have a good handle on which boxes had what in them. Beds were set up couches placed in the correct place. Leon was friendly and conversational the whole time. I highly recommend Leon. He made encapsulated the words “make it a breeze” and “easy”. 10/10 would use him again.

We moved into our home without our belongings, and basically camped out for 2 plus weeks. Mayflower's only offer was $100 per day which was nowhere near enough to cover the monies we spent during our "camping" experience. They eventually got our stuff to us and did a reasonable job getting everything in place. However, we did discover a few broken items and some damaged items which we did claim for via Mayflower. I appreciate that Covid contributed to the issues we had, but a firm the size of Mayflower should have been able to work around any issues that cropped up.

In other words, I had a very bad notion about the Mayflower Company during my elder brother's wedding that I requested for about 24 packs of bottled water being that our culture and traditions here in Nigeria believe in crowded ceremony which comprises both families of the bride and groom coupled with their relatives, friends and well wishers to be present. I ordered for bottled water and lo and behold, have paid them, could you believe me that the bottled water, they did not supply the water and it gave me a bizarre experience about the company.

Invariably, have passed through a critical experience in the hands of the beholder as regards to Mayflower Company, I can not advise or recommend any of my siblings, relatives or friends to patronise them. In conclusion, what is worth doing, is worth doing well. Any Moving Company should be effective, efficient and transparent in discharging their duties.

The SHORT version is: They sent a small truck instead of tractor trailer on load day even though we had a 3,000 sqft house to load and we knew right away everything wouldn't fit. We were promised a tractor trailer. The load crew that showed up was awful. The opposite of friendly, I could hear them yelling and swearing at each other constantly. When I asked for them to move a certain couch that wasn't coming with us (go figure, movers move something) the men became physically aggressive and yelled at me. (I'm a 5'2 woman.) The load crew was awful, it took them FOREVER to load. THEN we had to wait for a 2nd truck, because it all wouldn't fit. DUH.

1st shipment arrives to FL - golf cart is 100% broken (spent $1000 to fix it). 2nd shipment arrives weeks later...but wait...half of it is missing. No one knows where it is... 2 weeks later, "oh we found your stuff". 2 weeks later, remaining stuff delivered. Items still missing, and loads of broken items. On top of all this, they charged us for the full move amount BEFORE all of our things were delivered which is in violation of contract. When I asked for this to be fixed while we waited 4 weeks for the rest of our stuff to be found/delivered, I was told they would not do it.

Nobody at Mayflower or Nilson Van and Storage cared about this horrific and stressful process we endured. We paid double what other movers quotes us because we thought we'd get what we paid for. NOPE. I couldn't get a hold of anyone at customer service until we filed a BBB complaint. They hire day laborers to load and unload so you are getting unvetted, random people at your home who do not care about representing the parent company. Bottom line is: do not choose Mayflower or United. (They are the same companies.) This decision cost us thousands of dollars in damages and incredible emotional strain. Never again.

3 - When they were unloading our items in Boston, they absolutely refused to re-assemble any of our furniture. I was told by both Mayflower's corporate office, and their local office representatives, and our Mayflower booking agent, that re-assembly is standard. Yet, they refused to re-assemble any of our furniture, and their response was: "Sorry. That's unusual that the movers wouldn't re-assemble anything for you, but we can't make anyone do anything." Basically telling me that we were screwed. For the amount of money they charged, and level of service they claim, it has been absolutely disgusting service. They should be ashamed of themselves. Don't make the same mistake as me. Book with a credible, reliable, moving company. Mayflower is horrible.

So I had an identity theft-now I have a special pin number each year to file my taxes. Between the damages by Mayflower and stolen items totaled approximately $5,000.00. They never paid me a penny--I do not and will never recommend them. When I moved again I used a pod I had padlock on the door and I had the key to the pad lock. Everything inside the pod was intact. That is the best and safest way to move, I even wrote the president and his assistant with duplicate correspondence to the claim dept. And never received a reply nor call from them--I will never forget this nightmare!

The only time they were ever left alone was when my husband went to go get the movers lunch or in their storage warehouse. I’m still completely sick over this. And they really didn’t do much for me in regards to compensation. I mean they gave me some but nothing that compares to what I lost. And more importantly things were taken that can’t be replaced which makes me sick to my stomach. NO one use this company!!! I don’t want this to happen to anyone else. They did an internal investigation but came up with nothing. So that person or people are still working for Mayflower!

I’ll start from the beginning. Leading up to the move, we were rudely awakened two mornings in a row by movers banging on our door to check our packing progress. One of these men was the driver, who seemed so concerned about our packing progress that he had a Daryl Flood representative, Brandon, come by our house later that day. The representative looked in our house, saw all our packed boxes, laughed, and said everything was fine. The next morning, we were told that that same driver could not do our move because he bottomed out his truck on our street the day before when he visited us, and needed to do repairs. This is highly questionable because he came in a car, not his truck. I suspect he simply didn’t want to take on our move for unknown reasons. As a result, Daryl Flood had local movers pack up our stuff and take it to a storage facility. A small setback, but no alarm bells going off just yet.

The bigger problems started when my fiancé and I arrived at our new house (moving from TX to CO). I was told by our contact person that she would find out from our “new” driver our updated delivery estimate. Well, this “new” driver doesn’t answer his phone. At all. I’m not even sure he has a phone. Our contact person, Jenny, has been communicating with his dispatcher, who can only seem to track his GPS to get an understanding of where he is. By the time this new driver picked up our stuff from the storage facility, we were already at the end of our delivery window.

Fast forward to 12 days after our stuff was originally packed, and 5 days after the last date on our delivery window, and we still do not have our stuff. The driver was supposed to deliver yesterday, but of course that didn’t happen. The driver was supposed to deliver today, but it’s now 5 pm and so that clearly won’t happen. No one can get ahold of this man! No one! He refuses to answer his phone! My contact person, Jenny, is doing everything she can to get ahold of our driver. I’d like to state that Jenny has done everything she can possibly do and has been immensely helpful. She may be the only competent person in this entire company. Make her CEO and fire the rest.

Thousands of dollars of my belongings are on a mystery truck with a man who refuses to communicate with anyone about his whereabouts. I’ve wasted two days sitting in my home, checking my phone every 5 minutes, wondering if someone will call or a truck will pull up. At this time, I’m seriously considering contacting the police to track down our driver, Luis (last name omitted) and his truck. It feels like my belongings have been stolen by some rogue driver. I’m genuinely at my wits' end. If the delivery doesn’t come tomorrow, I’m contacting the authorities. Avoid this company like the plague. Seriously. If you are even considering requesting a quote, just stop. Move on. Try a different company. Do not put yourself through what I’ve been through. It’s just not worth it. Try literally any other company. They simply cannot be as bad as Daryl Flood.

I read the reviews on this company and they were not good - and actually I was very hesitant and was going to go with another company. And I was actually quite mean on the phone and for some reason I decided to apologize for my mouth to Richard ** and we did the contract! Now the other company were nice too but they charge by the cubic feet and not really a good idea because everyone packs differently so you will NOT be offered a binding contract. Was Mayflower slightly higher - yes - by much NO! So go by the weight and you can ask for a certificate of weight to see if under and then you will get some money back but if weight is more than what is written it's binding so it's ON THEM.

(Hint: One move I actually had the driver say in order to keep moving forward with my furniture on truck I had to pay another 850.00 because weight was over and he wouldn't be able to get through the weigh stations if numbers didn't match. DON'T FALL FOR THIS IF BINDING IT'S BINDING unless you added more items to be transported not in the original estimate.) Continuing: My very expensive floors in Boca were protected and actually they went above and beyond making sure stairs, rails, walls EVERYTHING was protected. I have moved a lot and most of the time I have to "tell them" please pad this or that - nope not my Mayflower guys.

So very very hot on moving day in Boca and very cold in Lansing MI. Actually had to cancel the actual moving day due to weather but even I didn't want my furniture moved when icy outside. How long did it take to get my furniture maybe 13 days. So in closing - everything went perfect - and yes you actually get a piece of paper and you check off every box/piece of furniture. Then afterwards you sit down and if you didn't check off a couple numbers you can say "28" and in my case Richard would say "that's the mattress" oh yea! :) So to my crew from the beginning to end - I THANK YOU VERY MUCH. YOU GET 10 STARS.

These thieves take ZERO responsibility! We just asked to have the cushions recovered, but mountains of legalese paperwork and hours of research and photos, they are still giving us the list of all the things WE did wrong!!! They initially tried to shut us up with a small check, that didn’t even begin to repay us for all the damage... Not enough to pay to recover the cushions, nevermind the crushed sofa frame, the antique mirror, my deceased mother in law's broken China, my hand carved side table, etc. It was like we just hired strangers off of Craigslist, and didn’t pay over $7000 for a service we sure as hell didn’t receive!!! Find someone else to move you. This company promise the moon and delivers your broken, filthy, stained and just calls it a day.

Many boxes labeled FRAGILE were crushed, many boxes had no labels, many labels didn't match the inventory list. It took EIGHT HOURS because they didn't send a proper or LEGAL crew. A 14 year old is NOT a professional mover. His mom couldn't carry anything of any weight. The company has refused to respond to any of my emails, voice messages, Better Business Bureau or Business Consumer Alliance, to answer the complaint. My credit card company is fighting for a refund for me, all they do is say "No refund". Period. Do NOT use these people. They are scammers!! They are cheats!! They don't care about their customers because they think they'll always get more!!

Unable to take delivery the portion of our furniture was put into storage. They only shipped a portion of our things. Third they started a week before our actual delivery`to demand. Payment received 3 days prior to delivery $ 23,000.00 + storage and shipping. Finally received our first shipment from storage. What a disaster. Each every carton was smashed. Expensive tool boxes we broked into as well as damaged cartons opened and pilfered and resealed. Missing cartons expensive tools gone real train wreck.

To top it all off everything was dismantled - parts missing, legs taken off, tables ending up with 3 instead of 4, the smallest things taken apart. Parts box nonexistent. Left parts here and there. Not one thing reassembled. Furniture destroyed. It's like we paid $23k to have our things destroyed. We luckily (I hope!) took out full coverage on damages. Wait to see what happens next.

Kept receiving wrong dates and confirmations about the shipping of the car, again which I had to call up and rectify. Never got any calls telling me when the delivery guys would arrive until they were at the house and I was losing at least an hour of time unloading. The days prior when I had asked the co-ordinator to call the delivery guys or give me the number, I was told a flat out no, she could not contact the delivery team. This I did not understand as they HAD to be able to find out when the delivery would happen. Zero calls back. Damaged tables, dressers, lamps. Broken glass candle holders (I am beyond baffled at how this happened as you have to literally hit a stone wall to break these candle holders), broken decanters. A lot of high end damage, there was no care taken with our move. Lost boxes, missing very sentimentally valuable items.

Zero remorse over lost items and didn't even bother trying to find the boxes, just sent a claim form. I chased many times asking to give me the packers details so I could ask about the missing stuff, 4 days later nothing. No follow up calls, no contact after the disastrous move. Just left until I was the one chasing all our stuff. Had some items in storage, never told where this stuff was or how much it was costing us even after asking numerous times. Stuff arrived that was supposed to be in storage.

I am baffled and shocked and appalled that a company like this can still do business with all the negligence and bad business practice. They take your money and leave with a tenth of the service they promised and whats worse they don't care as they will fall back on the insurance and leave you with emotional damage that's irreparable. I wouldn't even give this company one star as they don't deserve it but had to. Please find yourself another company, Mayflower needs some form of regulation and have their business license terminated as from what I gather this has happened way too many times to people.

We just had fresh paint and carpet put in and they came and damaged the walls by putting the boxes too close to the walls which we kept on saying, "Please not close to walls." They refused to put a lot of the stuff back together that the Virginia Beach crew took a part and if I would not have asked them to put some of it together they would not have put it together at all. Still have stuff sitting in the garage that needs to be put together because they took it apart. They were not listening to my instructions to put things.

It was near impossible to check off the boxes as they came in. We have things missing that we cannot claim because of weight and it is not worth my time to try to fill out another claim. Also a tub was broken and cannot claim that either. Time is worth more than 60 cents per pound. I do not agree with the claim amount but they will not budge. Major furniture was damaged table, end tables dressers. One dresser was completely broken. They did not even tell me that they broke one dresser. They were dishonest and unprofessional and unhelpful. If you want your stuff ruined and house damaged call these people. Very disappointed how much time and extra pressure this company has put us through. Moving across state is stressful enough and expensive enough. They smoked in my garage and around my stuff which is very rude to children that are very sensitive to smoke. They gag over it and I do too.

I also HIGHLY recommend getting full coverage insurance. We had a few things damaged (which we kind of expected for such a far move) and the claims process was seamless!!! If you don’t get the full coverage insurance, don’t expect to get a lot for your damaged goods. This is explained to you DURING the estimate process, so if you don’t pay for it, don’t complain about it!!!

Every email I sent and phone call I made was returned in a very timely fashion. I had tons of questions and everything was answered!! I will be recommending this company to everyone I know!! Side note - this company was recommended to me by my parents who, while my dad was still in the Army (24 years), when they had the CHOICE of which moving company to use, they chose Mayflower. I’m so happy with this company and would absolutely use them again without hesitation!!

The next day, the rep was 45 mins late. Secondly, the rep insisted we didn't need their insurance on our items if they were going into storage. NO MOVING COMPANY SHOULD EVER NOT BACK THEIR WORK. Third, the rep wanted specific information on our new TV, like specs and items not related to picking it up and moving it. Fourth, the rep was indifferent through the walk-through until he saw our gun safe. He immediately became excited and stated they ship guns. He was too giddy for his previous lack of indifference (especially if you insist on no insurance for the move). Lastly, he became EXTREMELY offended when I asked insisted I would want insurance. Trust me when I say I have enough experience moving to know when someone is sizing up my household goods for more than just moving them. This guy was checking off his Christmas list. TRUST YOUR GUT. Get multiple quotes and don't get railroaded because a rep is a bully.

BIG MISTAKE!!! At one point, the crew brought in a mattress that was not ours; we should have known then that we were in trouble. As soon as they left, we noticed our large flat screen TV was missing in addition to 2 huge wardrobe boxes; then a 70 lb clear plastic container labeled "RECORD ALBUMS/HEAVY FRAGILE" was nowhere to be found. This carton in particular was very valuable and contained collectible priceless albums... Interesting that it would be "missing."

My husband proceeded to call, then text the crew lead who admitted that it was "100 percent his fault, and he had left things in the truck by mistake." Never got the vinyl records back and missing other items as well. Filed a claim, which Mayflower took no time to deny because, we had signed the "waiver." Also, if you go through an arbitrator, who Mayflower rep referred us to (obviously on their side), the decision is binding, so best to contact a lawyer if your lost or damaged possessions are worth it. ADVICE: DO NOT USE MAYFLOWER, AND IF YOU DO, MAKE SURE TO CHECK THAT EVERY BOX AND PIECE OF FURNITURE IS DELIVERED.

They said there was damage on things that didn't have damage. They said I had damage on a desk. I don't own a desk. I hope KARMA gets all of them. They treated my possessions like crap... and then backed themselves up so I believe I can't do anything. I will call the legislators or someone who can help me. I am sad I had to give them one star.

Note - over 30 days after I first sent it in. Horrible service. Terrible followup. I don’t know if they’re too busy or it’s a cultural issue - but don’t use this company unless you want to add persistent followup and poor communication to your agenda to manage in addition to relocating across the country. Please note-I NEVER write bad reviews for companies. I usually give people the benefit of the doubt and hope they do their jobs. I’m also posting publicly but I’m tired of following up and have as much as written off my damaged goods. Book somewhere else. Don’t use them.

He again threatened me that my stuff was going to get broken and it wouldn't be his fault. We emptied our tractor of gas as we were told to prevent a fire hazard and they put gas back into it so they wouldn't have to push it onto the truck. They were suppose to cover my banister and wood floors but only protected some of the floors. Two scratches over 8" each were made in the wood floors and we had to settle with the buyers at closing.

Once we got to the house to unpack the extra guys were there and it became a game of how fast they could get everything into my house. No care was given for my belongings. A leather loveseat that wasn't protected was pushed across a cement sidewalk and slate floor, a round outdoor table was rolled across the cement driveway, a container top popped off and photographs were on the ground, I found a dirty footprint on my wood furniture, boxes clearly marked fragile had heavy boxes put on top of them and someone ran something into my brand new dryer breaking the entire control panel. Many other things were broken or scratched.

When my move coordinator contacted me the next day, I let her know what happened and how unhappy we were with our experience. We did not get what we paid for and I told her that I shouldn't have to pay any additional charges. No one from management ever called to get more information and try to settle with me. A month later they sent me a bill and I called and had to leave a message. Lina my coordinator sent me an email back instead of calling me back like I requested. Lina told me in the email to call Les. I sent an email saying that Les could call me. It's been another month and still no one has contacted me or will return my calls. Poor service from start to finish. You do not get what you pay for!

So July 3rd rolls around and no delivery. So we call and after them trying to figure out where our stuff was located we find out that it's still on the East coast. They told us it was their busy season and they couldn't find a driver to bring our belongings to us. We have been contacting them every day since then and keep getting the same response. They have offered to pay up to 91 dollars a day but honestly I don't know if I can trust that. So we are still in an empty house with two children and a small dog. We have been told that a driver is scheduled to get it on July 24th but we have been told that before and that driver never showed up for that scheduled day (July 8th). We are at a loss. It's so incredibly frustrating.

The corporate office seems to function as a higher level escalation path to sort out problems. They are trying, but their explanation, that summer is their busy season and so they can't really predict their performance just doesn't hold water. It's a lot like the airlines. They overbook then are surprised when they have to kick someone off the flight, or in this case they move the furniture but then are surprised when they don't have the capacity to actually deliver it on the receiving end. I suggested that they handle it like the airlines (no, not knock my teeth out and drag me down my front walk) and offer incentives to customers who are earlier in line to see if they are willing to take their delivery a day or two later for a cash rebate in return for allowing us to get our delivery on time. They acted surprised at the suggestion and said they hadn't considered it before. Hummmmmm... 150 years in the moving business and they hadn't considered it???

Makes me wonder about how motivated they really are. Their contract provides only $100/day performance penalty for missing their window, so not much downside liability on their part. Anyway, I rated them a three right now, but it will move down if they don't speed up the delivery or if there are any problems with missing or damaged items. Seems like the general consensus between reviews of the national movers is they are a second tier outfit, with Atlas Moving Systems and Bekins Moving Solutions being better but lots of others in the middle. At this point I'd have to agree that they seem to be tolerable but not great. More to come...

I had valuable items and they would not pay for them. They insist that "Because they cannot find them" is a good enough reason. I even took it above their heads to their regional director and then finally I get a letter saying I can settle it through arbitration and I have to sign an agreement stating that if I sign the letter and go through arbitration that I will agree to have no recourse and I cannot take them to court. Well I refused to sign that. For all I know, the arbitrators are on their payroll. But anyway; they have insurance to cover losses like this and they refused to use it. I would not recommend Mayflower or any of their sub-contracted entities.

I dropped my daughter at church and returned to my home and the truck was AGAIN parked in front of my driveway. I told the driver that I needed him to keep the truck from being parked in front of my driveway. He then told me that I could leave my vehicle parked in the street or drive through my yard to get in my driveway. I could not believe it!! I had a few choice words with him after that and he told me he wasn't going to move his truck from in front of the driveway. He told me he would call the police on me if I didn't leave him alone!!!! I was totally in disbelief! It seemed like some strange dream. He told me if I touched his truck he would hurt me. I hadn't mentioned anything about touching his truck before he said that.

When the Tulsa police arrived they told him it was against the law to block someone's driveway and that he would have to move his truck. The police told me that if he parked in front of my driveway again, to call them back and they would have it towed. That day we were late for church and my daughter was sad that we didn't get to see her sing that morning. I truly believe that the driver for Mayflower thought that just because we were an ** family that he could do whatever he pleased to us. I would NEVER recommend this moving company to ANYONE! The driver should have knocked on our door and ASKED us if he could block our driveway. We would have told him to give us 30 minutes and he could park there until evening. I'm still shocked at it all. I can't believe a reputable moving company would EVER do something like this.

I suggest anyone reading this and has been robbed and burnt by these people, call your local county, city, state and federal district attorney and federal attorney generals to complain. This is the only way to stop this arrogant, blatant and criminal activity. I packed in pods. The pods were moved several times, as the pod company went out of business within one month of taking possession. They were stored in extreme heat, bounced around, unpacked and repacked violently, from the appearance and damage. Not expecting the pods to be unpacked by anyone, but myself, I packed coins, collected over many years. All were missing. They take no responsibility for their actions. They don't offer fair reimbursement for proven damage. The only permanent recourse is to stop people from using this company.

We received a check for other damaged items, but if we cashed it then that would satisfy the claim in total and we could kiss an expensive lawn mower goodbye. We are still struggling with them, but they have stopped responding to our requests for action. If you are in the military "DO NOT USE THESE CLOWNS." They will screw you and there is nothing you can do about it. If you are retired, rest assured that they will steal anything that is easily sold.

I have 12 glass tables/pieces of furniture including a large glass top entertainment center. Three in particular are glass tables that must be screwed together which the movers refused to reassemble. I hired Mayflower a few years ago and they re-assembled these exact SAME three glass tables with no problem. I cannot understand why this company thinks it is reasonable for a customer to lift very heavy glass, let alone re-assemble something that they did not disassemble in the first place!!

No one contacted us regarding the continued delays in our delivery time. My husband and I took a day off work because no one updated us with the revised arrival time of our driver. Our mover asked us to help find another person to assist with the move because he could not find someone, and my husband had to assist with moving an extremely heavy piece of furniture. The only way we found out what was happening with the delivery was that we initiated the phone calls, and the company provided no customer care or service after 5:00 p.m. on a Friday, even though an 800 number is posted on Mayflower's web site for assistance 7 days a week. The Move Coordinator never responded to any calls/emails the day of the move.

I was told by two company employees (the sales person and person answering the company phone number) that after hours, there is no company support or assistance if issues arise and the customer needs help, which was absolutely true. The only solution that I was given was to call back the following Monday morning (our delivery day was Friday) and to reschedule our move.

The journey into "moving hell" started almost as soon as we called to request delivery. This is when we found out that Mayflower/United isn't really a moving company at all. They just kind of outsource moves to whatever company has a contract with them. Basically, they had to wait for a truck from some company that just happened to be coming by SC headed west to pick up our things. The company that picked up our things took our property to some place in Ohio and left it in a truck, not a climate controlled facility for three days and nights.

When they finally did go back for the truck, they combined our property with another move, and didn't have room on the truck for all of our property. Since there was no room in the truck, they strapped eight boxes onto the back end of the truck, these are cardboard boxes, and drove from Ohio to the middle of Missouri through rain, snow and slush. When the truck finally arrived, three days late, the boxes were soaked and dripping water. In addition to the fiasco of storing boxes on the outside of the truck the boxes inside the truck were smashed together, turned upside down and generally in a complete mess. Also, the furniture that had been so carefully wrapped in SC had been unwrapped and was scratched, dented and torn.

All of the damage was due to negligence on the part of the movers, but Mayflower said they were only responsible for sixty cents per pound, because we had not taken the overpriced moving insurance they offered. The really disappointing part of all this for us wasn't the paltry settlement check they sent. The most disappointing thing is the attitude of the company representatives. They don't return calls or answer emails, and if you "bother them" enough to get a response it so curt as to be considered rude. They simply don't care that they have destroyed your property!

And if you pack you are screwed no matter what - they will claim you didn't pack it right even if it's furniture they wrapped! Crazy! Even pictures of damaged items coming off the truck weren't enough! The stress isn't worth it. If I would have known better my furniture wasn't worth the 6k I was charged - ended up having to buy new anyway due mostly to damage or it not fitting in new space - sell or get rid of all unwanted old items - it will make life much easier. And don't hire Mayflower/United!

When the estimator called, she set an appointment for a week away to come to the house and give me an estimate for packing and moving our entire household cross-country. She called on a Monday; I work Tuesday through Friday until 4, thus we made the appointment for the next Monday. She told me she could probably come out sooner on a late afternoon and would call me back as soon as she checked with her husband about their schedules. That was the last time I heard from anyone. She did not call me back, and she did not show for the appointment. If this is how the number one and number two-rated moving companies conduct their business, count me out.

We showed him EVERYTHING that was going, including a 6x12 foot dog kennel. Midway through, he said our estimator underestimated the load and we were going to be charged more and to work things out with him. Mind you, we were supposed to have a pool table and harley included but we ended up selling. It was around 7 pm when he loaded up pretty much everything except the 6x12 kennel and tried to get out of it and pawn it off to another driver because he wanted to pick up another load the next day (How? I don't know). he said another driver wouldn't be able to come the next day so we'd have to wait until the day after that which was a problem for us since the new owners would have the keys the next day- a problem not for us to solve.

After arguing back and forth with our estimator for an hour, they had to unpack things just to try to fit the kennel in. At that point it was 8 pm and since they were finishing up, my husband, mom and I went to grab dinner. (Later on, we would find out we shouldn't have done that because it gave them an opportunity to steal all of the things they did.)

Our things got "held up" in CA for a couple days so we had to camp out in our new home for an extra 2 days. Once again, the driver shows up 2 hours late. It was impossible to inventory things as they came in because they were bringing 4 boxes in at a time, one piece of furniture after the other. Oh and we had a box of somebody else's shoes which we told them about and was really concerning. It was already 4 pm and he hadn't fed the crew. We got charged for them unpacking 2 mattresses. We had to throw away a bedframe since they couldn't figure out how to put it back together. My husband quickly noticed a box of tools was missing- worth hundreds if not at least a thousand dollars so we called the driver and a week later he dropped it off, the box was in sad shape.

Thank God we got full insurance BUT we did not get everything. Apparently since I signed a paper that the driver didn't explain, we signed off our rights to anything that was missing that they didn't believe. We lost: a poker table (got the chips but they stole the table), my husband's collection of 30 hats, tv-trays, severely dented my washing machine, didn't take the shipping bolts out. Our grill was bent out of shape, 4 BROKEN dining chairs!!!, broken china, broken treadmill, missing *new* luggage (so apparently they tagged all the other luggages except the newest one... hmm).

There were more on the list too is the pathetic part. We did most of the packing so not all the boxes were... Moral of the story: If you are moving, don't go with one of these big companies, try a local mover (I used ML movers one time and they did AMAZING but they were only local. In retrospect, I would have done the move myself or paid ML extra to do my move).

He then told us that we didn't basically have any choice other than to accept the smaller truck. He stated that he didn't have another truck anywhere in the state. He also virtually threatened that if we wanted the size truck we originally agreed to in the contract, we would have to schedule another transport date and the move couldn't take place for 1-2 weeks. After some heated negotiations, the Mayflower rep agreed to decrease the price by approximately $1,000 but it took the threat of legal action to do so. Mayflower movers CRAMMED all the furniture into the smaller truck and departed. I found out later that a Mayflower 18-wheeled tractor trailer rig was sitting at a local Walmart parking lot that same day. Yes, I have pictures of that truck that was at Walmart (see attached). I also took pictures of the truck Razorback Moving showed up with (see attached).

To add further pain to the moving process, we found out after arrival in Florida that we would have to pay the mover an ADDITIONAL $171 to remove the used boxes. When I called the Mayflower company on 12 April to complain about the additional charge, I talked to a snotty, condescending "customer service" representative who continually talked over me during the conversation. She, like the Razorback moving company representative, treated me and my family like we were a bottomless pocketbook and something that should be scrapped off the bottom of their shoes. At no time during the initial contract negotiation process was a "removal fee" for the boxes ever discussed or even offered!!

In short, buyer beware!! Mayflower, in my opinion, will nickel and dime every customer they can using every form of deceptive processes as possible to extract maximum monies. Mayflower failed to deliver the correct sized truck, overcrammed the truck they showed up with, failed to inform us of a box removal fee, and never asked us if we wanted the boxes removed at the end. We believe Mayflower misrepresented itself during the entire contract negotiation period, subsequent move, and ending period. They will NEVER get another dime of our money. DO NOT USE MAYFLOWER OR UNITED. Be warned!!

Monday arrives, they come in, get busy and I kept after them and believe it or not, they got it done and were pulling out by 12:45 pm. The truck was due to deliver to Texas in 10 days, but when I arrived in Texas my housing had changed, so I put the move on hold. But within 3 days, I had new housing set up, called the company, gave them the date the house would be available and they gave me a load date and delivery date. On the date they were to load, I waited one full day following and contacted them. Oh, now there's a problem and it won't load until tomorrow... and on & on it went for days. I was told how sorry they were for the delay; how it was summer and their busiest time of the year; how many moves they were making a day, etc. I finally snapped at the person telling me and said all that was totally unacceptable - WHY had they given me a loading date and delivery date IF they couldn't fulfill it?

I finally called corporate and was told the same thing and how hard they were working to get me moved. (I do wish you could hear the sarcasm in my tone) - then I asked about their logistics department... Why hadn't they figured this out? Another 2 weeks go by, back and forth - I finally get the call that they will be loading and moving on a certain day AND that it could take 10 days to get to Texas. WHAT??? - I drove here in 3, but could have made it in 2 IF I had needed to.

However, once I got the call from the driver that all was well, loaded and they were making a stop in Oklahoma City and would be the day after. When those guys arrived, they were very professional, quick and did a thorough job cleaning up after themselves. The driver did tell me that while I had been told they were trying everything to get my stuff to me, that he had NEVER heard of the move until the day before he picked it up and that often that is the way some of the "problem" moves are handled - trafficked out to the drivers.

At a time when I was already so emotional from relocating, exhausted from getting ready to move and then the constant runaround I could NEVER in my right mind use Mayflower or recommend them to anyone. Then once I totally unpacked, I found some damage... another long drawn out delay. OH and I still am getting the runaround in trying to even file my complaint with their company. I believe they owe me money because they so screwed this up and did not from the beginning stay true to their commitment. AND the cost of was extravagant - my company paid for it, but they deserve 1/2 of it back.

They apparently used a forklift to unload/reload onto the long distance trailer. Several cartons had puncture holes from one of the forks. The back of one of the wall units had a horizontal crack across the back, apparently from a fork-lift. An expensive Rosewood Buffet was dented and scratched. A coffee mill was broken, etc. All the wrapped furniture was unwrapped, and then re-wrapped with different blankets. When the mover finally arrived a day late, and in the afternoon (3:30 pm) instead of the morning as promised, I was informed that an 8 foot step-ladder was left in Ft. Lauderdale. It took until midnight until the move in was completed. It was not until the morning that I saw all the damages. Although I was promised the stepladder would arrive shortly, I am still waiting for it.

I had blanketed my own furniture and they stole about 25 blankets from me stating they were theirs. There was a lot of damage to my belongings due to their rough handling; broken items, scratches to my furniture that were never there. Then they came back the next day and stole 20 more of my blankets!! They unwrapped what I had done myself and left a mess with trash left for me to clean up and to re-wrap the furniture I had wrapped myself! Horrible customer service, rude, uncaring about my property and damage to my property that cannot be replaced or fixed.

We have received your claim for damage to your dining table. We are very sorry to hear of the damage and we hope the rest of your move went well. After a review of your move documents we have found that you chose not to purchase additional valuation for your move thereby releasing your shipment to us at a maximum liability of 60 cents per pound per article. We utilize the publication entitled the "Joint Military/lndustry Table of Weights" to determine the weight of items for claim settlement purposes.

A dining table is shown to have a weight of 110 pounds for claim settlement purposes, leaving us with a maximum liability of $66.00. It is clear that the item cannot be repaired within that amount, so we must therefore cash settle at our maximum liability. We will issue a check in the amount of $66.00 for full and final settlement of your claim during our next scheduled check run - generally within 2-4 weeks. Again, we regret the damage. Please feel free to contact us if you have further questions.

They sent me a $66.00 while it cost me $400.00 to get it fixed. This is terrible misrepresentation and I will tell anyone how badly I was treated going with Mayflower Moving.

When the furniture arrived, my couches were only wrapped in a thin Saran wrap that had caused the color to go from a mustard color to black with dirt and dust settled in the material. A few of my valuable sculptures and vases were broken due to their mishandling of the boxes in their storage facility. A third party assigned by the company, concluded that the couches were not repairable and took my photos of the boxes that were damaged and torn in the move. I was later told that the clear photos were not sufficient and was reimbursed only for the possible cheapest couches in the market. I would not use them again.

They were late on that too. They just unloaded it. Didn’t do a set up that I paid for which was fine but I didn’t get a refund either. When I got 2 men and a truck to unload my pod at my place we were missing several things including my rainbow vacuum that I had put a high value on it when they packed it. Of course they won’t refund me anything because of the pod. They suck and should not be allowed to be in business, a bunch of crooks.

Original Review: July 27, 2015

We moved from TX to CA in April 2015 and our Household goods reached us in May 2015. Our sofa was completely broken and its chair and loveseat had some damages during the transit. We filed the damage claim and they send a local furniture repair agent to check for the damage. They checked and submitted their report to Mayflower by June 2015. Now it's July end and even after repeated calls to Mayflower Transit, they are not picking the calls, neither returning the calls. Very disappointed with their service. There is no progress in our claim.

The first check was supposedly mailed on July 7, 2015, and I was told to give it 10 business days to arrive! When it had not arrived by the 11th business day, I called; Sara ** checked and informed me they failed to put my full address on the envelope. Her solution was to cancel the check (if indeed it actually ever existed), and overnight another one. The dollar amount was incorrect, so Sara ** suggested it would be easier to wait until all the information which I had previously provided but which she claimed was not received was included. I finally got the check and am waiting another week for the repair person (God help me, from Mayflower's carrier) to come to my home and repair the damages.

To make a long story short it's now 1 pm, nobody ever showed up to help this man move our 3 bedroom house with lots of furniture. Our driver did the move entirely himself with some of our help. It was heartbreaking to watch this man work like a dog. I fed him breakfast, lunch and dinner b/c he wouldn't have stopped to eat. This company is unprofessional and unorganized. I spent A LOT of money (thousands and thousands) to make this move and was told there would be a driver and 2 helpers and all they can tell me is the important thing is that I received my furniture and offer me $200 back. Are you kidding me? First offer was go eat a meal on them. Refrain from using this company. I would love to list names on here but due to guidelines I can't. It sickens me that I spent all this money and this is the service I received.

I will update when and if the load is delivered to Texas. I'm not too optimistic. Who would have thought that a national name would be so bad???? My advice--- don't use Mayflower!! !

It sad to think Mayflower hires people like this to work for them. Not only was that television expensive, we worked hard to save for it. Using movers isn't cheap! I bought these guys lunch and tipped them for all their help but in the end we got ripped off. It makes us wonder what other stuff is missing that we haven't noticed yet! WOULD NOT use them or recommend them to anyone!!! Better off moving it myself next time.

Daryl Flood moving co. sent two packers to my home, one had only been on the job for 2 weeks and verbalized that she lacked the necessary training for this kind of task, whereas the other could barely speak English and was hurting from a nasty toothache. On the day of the move, the moving van arrived at my residence (3 bedroom, 2 living areas, 1 library, and a full garage) already 3/4 full. After inquiring with Mr. ** , he assured me that all my possessions would fit in the truck. The movers tried to squeeze in my fragile furniture into the limited space resulting in breakage of irreplaceable antiques, the damage of which was unknown at the time. By noon, he realized that they would have to split my possessions between 2 trucks. This is when I knew that this was now a total disaster.

A week later, Mr **, the Daryl Flood truck driver, arrived at my residence in Boise, Idaho. He had 3 other workers to help him with the unpacking. I was careful to note down the condition of my possessions. Once they were done unloading, Mr. ** demanded that I sign off on receiving the shipment. I let him know that I would only sign off once I had received my possessions in their entirety. I showed him the damaged furniture (my antiques were in a state of disrepair), he in-turn stated that he wasn't at fault as the damage was due to the packing. Mr. ** 's rude demeanor only further displayed the unprofessionalism of this entire outfit.

To add on to the above, I have boxes that are unaccounted for. Upon contacting Daryl Flood and expressing my displeasure, I was rudely shutdown. I am now seeking litigation against this moving company. I have also filled a police report. Based on my experience, I WOULD NEVER RECOMMEND THIS COMPANY!!

We were NEVER given an opportunity to inspect anything or check off items against the inventory sheets the driver had prepared as he was adamant that he needed to be in Texas for a delivery within a few hours. We had been told by the estimator that if there was any damage, we would be able to file a claim. On November 10, 2014 we submitted a claim form, together with photos of the damaged box, the damaged original oil paintings, the tag number. On November 11, 2014 we received an acknowledgement that the claim was being processed but that a certified appraisal was required as they would not utilize the letter from Dooley Arts that we had submitted.

We contacted a certified appraiser of fine arts who advised us that we needed to provide the type of appraisal both the company and its insurer would accept. An email was sent to the claims adjuster asking for that information and providing a description of the various types of appraisals. The claims adjuster did not provide this information, did not return calls, or answer emails. We took it to the next level and reported this to the Manager who apologized and indicated he would speak with the claims adjuster to make sure our questions were answered. On November 21, 2014 the adjuster called and advised that he was temporarily suspending the need for a certified appraisal and was investigating the claim. We heard from the manager that the adjuster was investigating the claim, waiting for information from a repair company to see if the paintings could be repaired.

Then we received a denial of our claim dated 12.29.14 on 01.02.15. NEVER ONCE were we asked ANY questions. We submitted a letter indicating that we did not agree with the $18.00 settlement amount and indicating that they totally disregarded the tag number claimed and were accusing us of switching tags. The president was copied and assured us he would get to the bottom of this. We heard from the adjuster's manager, spoke with him via phone and he indicated that since this was an interstate move and the damage had occurred while the truck traveled from Naperville, IL to Tulsa, OK that he was going to submit it to the corporate office in Fenton, MO.

After 30 plus days we contacted the claims adjuster in Fenton, MO who indicated that she did not have a complete file. We sent everything she required and contacted the Illinois manager to request that the report and photos they had ordered be submitted. Another couple of weeks, same questions answered and told a decision would be made in a day. Three days later, no decision and we sent an email inquiring as to the status and indicating that we were upset with all of the delays. A response that the driver is no longer driving for them and they are investigating.

On 3.10.15 our claim is again denied. They concluded that 2 boxes that were initially noted on the inventory as being damaged contained the damaged artwork we were claiming. Over 8 boxes containing mirrors and artwork were loaded from the container onto the truck. We believe our items were damaged while in transit and the driver who handled each and every item off the truck never noted it on an inventory form or informed us. We are seniors and have been taken advantage of.

Unfortunately, in one of those boxes that did not make it here (which happened to be the only box from our master bedroom items that did not make it), had not only my two most favorite and most expensive handbags, but also held very sentimental items that belonged to both of my grandmothers. Items that can never be replaced and were passed on to me after both of their deaths. I have never cried over missing items before, but I did this time... literally balled my eyes out. Yes, the other items can probably be replaced, but you can't put a monetary value on items that have been passed on for generations.

On November 17, 2014, the movers did not show up to our house until almost 11:00 am. There were three of them, and after just 6 hours, including their lunch break, they left at 5:30 pm that evening, and only 3/4 of the downstairs was packed, and just half of the garage - that's it. The next day, November 18, 2014, the movers did not show up until 10:45 am, and this time, there were five men. When they walked in to survey what had already been packed the previous day, one of them stated (in disbelief) to another man, that the upstairs has not even been touched! He proceeded to walk out to the garage, and a few minutes later walked back in and said, "Only half the garage was packed! What the hell was so-and-so doing in there?" Being that this was our 11th Military move, we know at this point what is expected, how much normally gets packed up etc., and have never had "time" issues before this.

On November 19th, the driver and his crew showed up promptly at 8:00 am, to start loading up the truck. He was very professional, and took a brief survey of what had been packed. He could tell within just a few minutes of walking around the lower portion of our house that the movers had over packed. He was extremely frustrated, and was explaining to my husband that he could clearly see, without a doubt, that they had over packed our items. He walked over to one of the boxes that was labeled pot, and picked it up with one hand, even bouncing it. He said, "See what I mean? They literally put one pot in this box, when they could have easily fit an entire set of pots in this one box. This is ridiculous, and I can tell you right now, that we are not going to be able to fit all of your stuff on my truck! They must have thought that they were getting paid by the parcel, not the weight - unbelievable!"

We have never had an issue like that before. Ever. He had to call in an overflow truck, and one showed up with 2 additional movers around 2:00 pm that day. It was 7:30 pm, and they were starting to wrap things up when my husband asked me to go and see how progress was going in the garage. I walked in the garage and saw the father/son team loading up the small overflow truck, loading up items that were not even wrapped or boxed up! I get that it was late, and had been a long day, but that is inexcusable. Sure enough, many of those items (TV, golf clubs, tools, crystal...) did not make it to KY.

There were no issues whatsoever with the crew in KY. They showed up promptly, o/a 8:30 am, on December 22, 2014. They were professional and efficient, and worked hard to get as much of our furniture set up, and as many boxes unpacked as possible. The driver, was here until almost 8:30 pm checking to see what was missing. He was calling out numbers to his crew. After several boxes/items were found to be missing consecutively, one of the men walked over to look at the main inventory sheet. He then said to the head guy, "No wonder we can't find any of these items, it shows right here that they weren't even checked into the warehouse in CA!" The head guy shook his head, and said to my husband, "Man, I don't even know what to say. I'm sorry about that, sir."

In all the moves that we have had, I have never seen so many missing boxes/items on the bingo sheets that we used when they were calling off numbers, to check in inventory as the boxes came into the house. There were many items that had three different colored inventory stickers on them, some boxes had no stickers at all, due to complete disorganization during the packing process in CA.

We waited a few days for the delivery processing to go through on the Move.mil website. By Friday, December 26th (4 days after items were delivered), it was still showing our household goods were in transit. My husband called, and spoke with a lady on December 30th, and she stated that she would mark the household goods delivered. We continually checked daily to see if the status had changed, but even after several days of speaking with this woman, it was still showing that our goods were in transit. My husband called again on January 5th, (14 days since the delivery date) and the person he spoke with said that they would get that fixed immediately. Within the hour of calling, it finally stated that our household goods had been delivered.

To say that this process has been frustrating, and disheartening, would be an understatement. We put our trust in the Mayflower company, with the hopes of everything being properly packed, and getting to our new home in KY. We understand that things can happen from time to time with a big move, but to have this many items lost (and the value of those items) in a stateside move, is absolutely ridiculous, not to mention very shady. The time spent inputting the claim for overwhelming and extremely time consuming.

I finally stopped inputting items when I reached #95 on the list. We had many more items that were missing, but I had had it by that point. We were offered a mere monetary fraction for the high end items... not even 1/4 of what it would cost us to replace those items. No attempt to our knowledge was ever made to track these items down. We were told one day after delivery, that they could not find our missing stuff.

We will NEVER again use the Mayflower company for any future moves, and I will continue to warn people of our experience. Sad that a company who has worked so hard to build up their reputation for so many years, ruined it in one move. You would think that there would be better accountability, and a better way of ensuring goods are all accounted for along the way.

They arrived and the first thing that happened, was one of the movers stole our son's personalized iPod we had given him. We were in shock at the time with all that was going on in our lives and didn't want to cause problems so we didn't make a fuss. We drove cross country and arranged for our belongings to be delivered to a storage facility. We received a call during our trip that they (Mayflower) had mis-calculated the weight of our job and required $5,000. dollars more. Mayflower had taken of belongings hostage, and there was nothing we could do.

We contacted the DOT and they were absolutely no help. They made it so difficult it only added to the stress we were going through. We were able to get them to deliver our belongings, but we are still realizing items they either kept, sold, or damaged. We felt that like so many companies that take advantage of distress situations, Mayflower preys upon people in that very way. At the time of our move, I had lost my business, my wife was suffering from depression, my cancer had returned from the stress leading up the recession, and to be treated this way certainly didn't help. We would never recommend Mayflower and have gone out of our way to discourage people from using their services.

The next story was that the driver was stuck in Las Vegas and the truck was broken. (Interesting how a trip from NJ to WA went through Vegas). She went through Christmas with nothing, and with repeated calls to and assurances from Mayflower, she found herself on New Year's still without her belongings. New story: Driver was "held" by black ice in Utah. Two hours later we heard yet another story about the driver being in Oregon with bad road conditions. Then Mayflower said that we might get delivery but that local labor wasn't available for unloading. Then the driver was located in Kent, Washington, but they decided they had to off-load my mother's belongings and re-load them for delivery. Meanwhile the hollow apologies and finger pointing from just about everyone at Mayflower with whom I spoke continued. Still waiting - hope the load arrives soon.

We filed a claim for a broken patio lounge chair and also for a set of sterling silver flatware set in a wooden case. I did not file the claim immediately as we wanted to search all cartons for the flatware set, which we never located. I informed the Mayflower Claims representative that the last time I saw the flatware set was in the kitchen as the packers were packing a number of boxes for kitchen dishes, utensils, etc. I filed a claim on August 19, 2014 via Mayflower's online claim service. A representative contacted me with a couple of questions, then I heard nothing again until mid-October.

I received a check that covered the patio chair damage, but the claim for the flatware set was 50% of what I had claimed with the following quote from Mayflower; "Cash Allowance in lieu of documentation to substantiate the claimed amount." It is apparent to me that the set was stolen by a Mayflower packing representative, but since I can't prove that, Mayflower refuses to pay my claim in full. The Mayflower Claims Representative, Kelly **, has been absolutely no help and is completely non-responsive to my contact efforts. I am not a novice at moving as my wife and I have had major moves across the country no less than 8 times, and I have never been as shabbily treated as I have by Mayflower. You can rest assured I will NEVER recommend Mayflower.

Their only solution was to drop off a container when one came available in 2 weeks. Meanwhile I was out the cost of the Movers and the prorated daily cost of my Rent. Honestly this entire company's business model is based off of delivering a Box to my house on time. How hard could this be? But they could not even do that. Incompetence!

I bought the crew a lunch of Chinese food that was almost $50, tipped the crew $20 each, but they have managed to return my hospitality by completely swindling me. I've paid almost $4,000 for these people to move my things out of my apartment into some warehouse, but they seem to have forgotten the part about DELIVERING TO THE NEW LOCATION. I wish I had gone with any other company. These people are crooked. If this was a fly-by-night company, I might understand this, but this is a national company. SHAME ON YOU MAYFLOWER!!!! GET OFF YOUR LAZY BUMS AND DO WHAT YOU ARE CONTRACTED TO DO!!!!! BRING ME MY FREAKING STUFF YOU RIDICULOUS THIEVES!!! MAYFLOWER IS EVIL!!!!!

To my claim they said, 'Well did you count the boxes?' Of course not, was 170 of them at the end of the long day. We told the driver immediately that we do not see all the boxes with china and he made notes on the paperwork. Customer service said there are no notes there. Even though it was listed as a high value item, they did not care. The washer and dryer was never hooked up.

The original person hired by them said he could not do it and just left. We had to get somebody else or be without washer and dryer. They never reimbursed us $150. Just said it is NOT THEIR PROBLEM, but customer service problem. Customer service never called back (I called 3 times). They were quite a few items missing, I was just trying to mention the most devastating loss to me. I can go on and on, but the main problem, that they really do not care. They do not answer calls or emails. What a ripoff!!

Again, I wanted a guaranteed delivery time frame which would be 7 days to 10 days from pick up I was promised. I was emailed a contract and didn't immediately notice the switch out to over two weeks. I was looking the price rather than the small type of the delivery date. I assumed they would honor their word. I had my cleaning lady of 20 years standing there witnessing the conversation so there was no doubt that I know what occurred and what was promised. Had it not been promised to me, I would have never gone further.

It was my biggest concern because it had happened to my son when he moved and spent two weeks sleeping on the floor, waiting. When I caught the error and adamantly contended that the contract was not what we discussed, I was told he never gave me the three day window. Basically his attitude was that it was my tough luck because he wouldn't have promised me anything else. I don't like being played that way and I am sure he thought it was too late for me to find anyone else.

On principle alone, I will not do business that way and I did indeed find another mover who would honor their promise and deliver almost to the day I wanted. And it was $500 cheaper! Mayflower leaves a lot to be desired on customer service. Frankly, they seem to think moves and deliveries are at their convenience, not yours. Seven to ten days should be an ample amount of time to transport goods for what takes 20 hours to drive. That they refused to honor that makes them no better than mediocre companies. Be very careful working with this company. Make sure they put in writing what they promise in person.

We are living in Florida, waiting for our truck to arrive since June 23rd. No idea when will they deliver our stuff. Also the inconvenience is far greater than what it seems theoretically. They are supposed to give us $100/day after June 28 onwards for delay but that's nothing in comparison to our frustration, loss of work days, Financial losses, etc. I am just wishing that I should have driven my own stuff by Budget/U-Haul truck etc. PLEASE DO NOT CHOOSE THIS COMPANY FOR MOVING. Otherwise you may regret it. PLEASE DON'T CHOOSE MAYFLOWER EVER. I have no idea if they will ever deliver my stuff of a 4-BR house.

After the walk-through occurred, we sat and discussed pricing and dates. I asked what dates were available and he gave me several choices. My wife and I had previously talked about dates and so when the date we initially wanted was available, we confirmed that date. After several days of not hearing from the rep, I attempted to contact him. I called his cell phone and left two messages. After a couple more days, I sent an email just asking for some information. I received nothing. Finally, I contacted the main office and told the operator what my concern was.

She found my rep and I spoke to him. He stated that he was not able to do the contract at that moment but would have it done for me the following business day. All day passed. I received an email from the representative at 11 p.m. stating the move would not happen and that I should call the office to re-schedule my move. This email came to me 2 DAYS before we had initially agreed to move. I immediately contacted the company who informed me that there was nothing I could do, and that I should have been more diligent in securing moving services. I informed him that I was extremely diligent and this was not something that was my fault. He stated that he would look to see if there was another date available.

After several minutes of holding on, he came back and stated that the soonest I could move with their company was a week later. I asked if a discount for this mess was a possibility. The response was, we can take of 5%, which was roughly $150. I stated, "Thank you, but I will look elsewhere." Not only did I find a company willing to move me, but they are matching and beating the quoted price by almost $800 and they are using the inventory sheet that I provided Mayflower. My advice: RUN FAR and FAST from this company!!!!

The Mayflower Rep had us sign the contract including as a "Binding" agreement rather than a "Non-Binding" agreement, meaning that if they bid too low for the weight, they eat cost difference but if we paid over the actual weight, we only get a fraction of the monies returned. Again, this was never explained to us by the Mayflower Rep and he kept telling us that "You only pay for the what is moved, based on the ACTUAL weight" and will be reimbursed any overage. This is why we felt comfortable increasing the anticipated laden weight, believing any overage would be reimbursed dollar for dollar.

After the move, the actual weight was determined to be 17,000 lbs, an almost 3,000lb difference from what was paid for. We patiently waited for the reimbursement check of what was anticipated to be around $1,800 but only received a check for $498. Upon calling Mayflower for an explanation I was informed that since we agreed to the Binding agreement, they only had to pay approx. 20 cents on the dollar, as opposed to the full amount. After going back and forth with their representatives, they checked with the original Rep and learned that he failed to explain the Binding/Non-Binding section, and was remiss in claiming we "only paid for the weight that was moved." They offered to reimburse an additional $200 but no more... For this reason alone, I will not move with Mayflower again. I won't even go into the items damaged since that claim hasn't been submitted yet.

Here are just a few things we put up with that day:

*Sent a crew three instead of four (two of the three were novices). *Crated our things in wooden crates, but ran out of room in that van, so they packed boxes in another smaller truck, along with our piano, splitting up the shipment (and we were charged for "two trucks" later on). *Were told that all moving supplies would be included and delivered to us....our sales representative brought us a small stack of USED, STAINED boxes, and we had to go pick up all the rest. *Totally forgot to put inventory stickers on several items, including china. That means they wouldn't be accountable if the items were lost. *Were told by the franchise owner that we could call customer service, but customer service "would only call me, and I won't do anything about it".

*Had money stolen from our purses (Ironically, it was to be the guys' tip money.) *Driver was told by Mayflower that more people would come to help, but they never showed up. *Finished loading the house at 4:00 AM the next morning. *Originally said we would get a refund of $751 because of the over-estimation, but came back a day later and said that because they had to bring in another additional truck, we couldn't get money back. (Remember that they only needed another truck because they decided to crate our things). *Two original workers had to call friends who didn't even work for Mayflower to get our things loaded, so there were unbonded workers in our home (one of the workers had already been fired from Mayflower). *Did I mention that this nightmare cost us five digits? *Mayflower was very accommodating until we signed "I accept" on the contract. At that point, we everything changed.

Our things arrived in Mechanicsburg on Saturday (7 days after they were packed) on another truck because they had to unload the crates and repack them onto the big semi-truck meaning our stuff was unnecessarily moved an extra time. My son-in-law had half his tools missing, boxes were damaged, furniture taken apart with missing pieces, and the list goes on and on. Needless to say, we are spending a lot of time just trying to piece things back together, find bolts and screws, etc. Please spread the word so that other people won't have the same experience.

When the last piece of furniture came into our home, it was my gorgeous desk with the two front legs broken. The driver had no explanation as to how they broke but it was obvious the desk had fallen or was dropped. He said to file a claim. Since we were only in Florida a short time, we notified the moving company of the damage but did not file a official claim until January 2014 when we returned to Florida. Mayflower sent an antique dealer to look at the damage. He claimed that the broken legs had been Improperly repaired and that Mayflower most likely would not pay the claim. How does that make sense when the legs were not broken when the desk left Pennsylvania????

He said he would repair the desk for $750.00. We have called the adjuster many times and never got a return call. Monday, my husband tried calling again and the adjuster, John **, just happened to be picking up the phone and was connected with my husband. He said he would call back the next day after he spoke with someone. Surprise... no call. We have spoken to the antique restoration person who refinished the desk and he was appalled that they indicated his work was not appropriate... He has been in the business for many years and has always done excellent work for us. After reading some of the other reviews, we are appalled. Although our damage was really only one piece, we had insurance... What does that matter. We have moved many times and have had our share of experiences, but were always compensated. We would never, ever recommend Mayflower.

The truck driver contacted us two days prior to loading, asking us to move our delivery date back 5 days. We explained that we wouldn't be in the area, so that was impossible. On loading day, the same driver asked us AGAIN to move our delivery date, as he had been away from home for three weeks and wanted to see his family. We once again explained that we couldn't be in the area and we needed to secure a storage unit to have our stuff delivered to. He was not happy.

Two days AFTER the truck was loaded, the same driver once again contacted us at night, on my cellphone, belligerent and threatening, telling us that NOTHING would stand in his way of getting home to his family. At this point, my husband and I were afraid, thinking that this man would just leave our stuff and our belonging wouldn't be delivered as planned. We complained to the local moving coordinators, and told them that this driver was no longer trusted with our belongings. We wanted a new driver, but that never happened.

We also had a car shipped, as my husband is the only driver. We were under the impression that ALL of our belongings would arrive on the same date, so imagine our dismay when we were told that the car would arrive before we did to the location, and would have to be left with another moving company in the area. All this without our having the opportunity to inspect the condition of the vehicle. At this point the whole ordeal had become intolerable.

We are still facing the idea of having to deal with the original truck driver, who has NO respect for the fact that we signed a contract stating our possible delivery dates, because his personal life has precedence over our move. We are supposed to be able to inspect each and every box at delivery to account for our possessions and make sure everything is in good condition. We understand that once he drives away from the storage unit, the company no longer has liability for our belongings. We are trying to get Mayflower to allow another stand-in for receiving our items, but they don''t seem to care about inconveniencing us over and over. I just want this horrible ordeal to be over. Once we are able to inspect the condition of our belongings, we will determine what the next step will be. What would YOU do?

I am pretty upset about all this stuff that I now have to replace. When I first contacted the company about the concerns of my teak bedroom outfit being ruined the man I talked with acted like I was trying to scam him. At the time I talked to him, I didn't realize all this other stuff was missing and damaged as I had stored my things at my daughter's house until I found a home to move to. Now, little by little, I'm discovering things that I no longer have, I'm especially irked that he treated me so poorly and all I had complained about at that time was my bedroom furniture. I had replace my computer stand, my bed frame and I'm still replacing all those expensive spices that they lost.

The company won't do anything to comp me for my wait. I'm living out of a suitcase and have an empty condo I'm living in. I can't find any contacts for me to complain - the only contacts I have is the person from the agency that came out for my initial quote and my moving coordinator who is saying nothing can be done. I paid $2020 for this move and should have gone cheaper with a not as known company with the chance that it would have had better service. The people I'm dealing with: Kannary **, Nick **. Stay away from this company!

My request for reimbursement was deferred and deferred so I contacted Mayflower who passed off the complaint and sent me a $100 check to reimburse me for getting someone to correctly put it together. I spent almost $7000 on this move and expected a professional company to stand by its damage committed and rectify the situation. Never use them unless you are part of a large corp whose business they want to keep. Ultimately Mr. ** stated that the owner of Marodi was unwilling to pay for any damages and my only alternative was to sue.

This made me feel so bad because I highly recommended your company to my daughter and husband. What an embarrassment it cause me to know that the professionalism I told them your company to be. And to top it all they said that the company would reimburse instead of locating their boxes/furniture which it has not happened up to date.

When we finally got our stuff, an outdoor mosaic table top was smashed into five or six pieces, an 18th or 19th century large oil painting was slashed and an antique frame on another was ruined. The damaged painting was packed with the back of the painting totally exposed, not even cardboard covering it. And, of course, my treasured bronze statue and my floor lamp were stolen!! Mayflower called us liars saying the statue and lamp were delivered. They denied the claim on the ruined oil painting saying it was old and brittle... Duh, is the Mona Lisa old and probably brittle?? Does that make it valueless?? They have offered us about $700.00, for our damaged items. These people are incompetent and they are crooks!! You will regret it if you choose to use them!!!

Prior to the signing of the contract I was told by Sandy to expect the shipment to arrive August 25th or 26th but that Sept 6 would be put on there as the latest date. Then Tuesday morning, August 27th, when I had not received a phone call from anyone at Ramar Transportation, I called and that is when Sandy proceeded to tell me that she knew Monday morning that my shipment would not be arriving but did not bother to call because she did not know when the shipment would be leaving their warehouse. She then told me she would call me back later today with a delivery date.

I received a call later in the day on Tuesday, August 27th stating the expected deliver date would be September 6th. On Wednesday, August 28th, I receive another call from Sandy stating the delivery date would be September 10th. When pointing out this was past the contract agreement date of September 6th at 17:00, I was informed, by Sandy that I was free to apply for compensation if I kept my receipts for up to $100.00 per day. If anything my compensation should be free service. I told Sandy that I would like to speak with her supervisor and she gave me the 1-800-948-4885 customer service number and said maybe they would be able to help and refused to transfer me to a supervisor.

After calling the Mayflower Customer Service, I learned that according to Ezra ** that I was not required to present receipts and just needed to send an e-mail to Customer Service to receive the $100.00 a day compensation. This only made me more upset, that I am not being given accurate information by Sandy **. As a result of Mayflower's poor planning and inability to honor contracts they sign and agree to, I have had to spend over hours changing and rescheduling the installation of my cable by Cox Cable and additional time making arrangements with the Loft Management Company so that Cox may access the cable room in the loft building. At the cost of $3,841.49 and the inconvenience and inconsistency from Ramar Transportation and Mayflower, they have single-handedly made an already stressful time of moving to a new location, and starting of a new job doubly stressful not to mention completely frustrating.

Almost 4 hours later and I hadn't heard from them, so I called back. They kindly put me on hold to call immediately. When they returned, it was to inform me that the container couldn't be shipped to that area so I had to come up with other arrangements to get my things (everything I own) out of their warehouse. What it is coming down to is having to hire a moving company (through them) to go to the warehouse, empty the container, ship it to the new address, and then unload it. I'm a soldier, not a stockbroker. I certainly don't have spare cash to hire movers which is why I got a container in the first place... so I could move my things myself. Thanks, Mayflower, for misleading me into thinking I could have my things delivered "anywhere in the country" only to leave me struggling to figure out how to get my things back from you.

We are not totally surprised as we were warned by many people who had similar bad experiences that movers can get away with what they do because there is nothing to protect the consumer. You hire these people at your own risk. Consumer Advocate advised us to hire an attorney if we care to go further. Since this would be an expense, we have decided not to pursue any more action. We can only hope that people check companies out to see if there are complaints, so someone else doesn't go through what we have been through. We understand now why this company did what they did as they knew we would not be able to do anything about it. Any help you can give would be appreciated. Thank you.

This company is getting away with not only overcharging us but damaging our furniture. We did everything to accommodate them that we realize now was a big mistake. We have a copy of the original contract. We reported them to Consumers Advocate but nothing has been done to date. They have lied and made up things that were not true. For example, they requested we take our table lamps and shades ourselves - we agreed. We also have proof that we did as we moved small pictures, lamps and house plants before the actual move. This can be proven. The owner of the franchise is claiming that they had to do it even though we said we would. This is one example of their unethical way of doing business. Is there anything you can do to help us?

I was told upon loading that my mattresses were going to be put into boxes when they reached their storage facility as the plastic wrap was torn, but they never were. Instead they were dragged across dirty floors and stained. The communication between the driver and the dispatcher was horrible and I was never given a firm date of when my load would arrive. I had to call multiple times to get in touch with my representative who then told me that she couldn't get in touch with the dispatcher. I was ultimately given the number of the driver and when I finally got in touch with him, he was extremely rude and would not give me a date or time of when my things would arrive. He said he "had no idea". When my things were finally delivered, many of them were damaged and scratched. The driver continued to give attitude throughout the unloading process and took an extremely long time to unload.

Overall, I was extremely dissatisfied with my move and I paid a ton of money to have horrible customer service and my belongings damaged. I will never use Mayflower again and I do not recommend them to anyone.

Complaints to the originator mover in Pennsylvania, AAA Moving and Storage, went unanswered. Coverage for damage was minimal. Would we recommend Mayflower movers? Never again. Our moving load was mixed with other movers and it appeared that the covers used in Pennsylvania were removed during the loading of other movers to cover their contents, and our contents were damaged/bumped/scratched. Oh yes, we did have additional insurance. Did not matter. Reimbursement was minimal and our request that the gentleman, who came to our home and did the moving estimate, would come forward and say he said the items that we never received - never happened. We were ignored and dismissed. Again, never again.

The experience on the other end was no different. They arrived 1 day late, then 3 hours late in the morning. The agreement was to unload and put together all furniture and place boxes in appropriate rooms. After 10 hours of moving (again with only two movers) and the same driver, on the phone again, we had a shocker. Boxes were just thrown into the garage, my $3000 mattress was in the dirt on our front lawn and after they left, we realized that what furniture that was put together in the bedrooms had many broken parts or were put together haphazardly. They were the middle of the road price wise and we didn't want to go with the cheapest guy just for this reason. Stay away from this company. They don't do what they say, they don't stand by their word or their contract, and basically have you at their mercy.

Top 10 Signs of a Crappy Move from Hell (Yes, they are all true!):

6) Not a single box is marked with your name, contents, or even the room it came from.

1) The truck, with no crew for two more hours, shows up 10 days after it was originally promised. They have no paperwork, inventory list, or any idea what is yours or what should be on the truck.

Just find someone else, anyone else. 9 weeks later, you still will not have your belongings; you will still not be able to put your house together; and you will not even have one bed to offer your family. Best of all, they will all ignore you, point fingers, pass the buck, lie, lie, lie, never take responsibility, or do the right thing. They will delete your comments off of their Facebook page for telling the truth! They will offer a settlement that is ridiculous. They will tell you that they will not pay for items that were discarded that are right here in the house. They will offer of what your items are worth to replace what they destroyed. More lies on top of lies! This is the worst customer service ever!

Now, they are telling me that they will send me gas vouchers to compensate the misunderstanding. That is not the way to do business. In their quote, it states first, "We take down all your pick up and drop off information. We then require a small deposit to book the job. All transport carriers require this to lock down a spot on their carrier. We charge your CC when you get dispatched out to one of our carriers for transport. The driver will call your pick up location within 24 hours from pick up to arrange pick up times. The driver will also call the drop off location 24 hours in advance and let them know what time he will deliver the vehicle. On delivery, you then pay the balance directly to the driver (COD) cash, money order or bank cashier check."

So why are they charging extra from what it was quote it! I will have to pay the $225 extra in order for me to get my car back, but I demand that the company refund me in cash for that extra money that I will pay.

The statement by the owner reads: If you are not 100 satisfied, they will give your money back! The fact that this was stated by the owner of the company and in a reputable place like TrustLink, we felt comfortable hiring this company to provide quality moving services that delivered on their guarantees.

Our move was to be completed over two days. The first day was moving into our new home and the second was moving the remainder of our property to a nearby storage unit.

The first day AQMS was scheduled to arrive, they did not. And after calling the company's office several times, we were notified that the truck had mechanical issues and AQMS was sending a new truck to complete the job. The moving crew and new truck did not arrive until three-four hours later and the driver notified us that the first truck was ceased by the California Highway Patrol for legal compliance issues.

The moving crew tried to convince us to reschedule our move to another day and after we insisted they begin the move that day, it was obvious the crew wasn't happy with our demands for service. They worked very slowly, taking frequent cigarette breaks and cursing in front of my wife and children while they engaged in social conversations with each other.

Once the first move arrived at the delivery location, it was late in the evening and the moving crew was taking their time while making excessive noise. In the move they broke our expensive refrigerator and broke the railing on the condo building of our new home. They continued with the frequent breaks and foul language while taking their time and ultimately ended very late at night.

The second day the moving crew arrived late again for a different reason, only half the workers were there as the other half had to come in a separate vehicle. The moving crew continued with their slow moving and frequent cigarette breaks. It was so bad that a couple of the workers commented on how slowly everyone was moving and apologized to me for the bad service. They said they had never seen anything like it and were new to the company.

They took so long that they had to wait until the next day to unload the property at our storage facility. The next day, the moving crew arrived late again and began to unload our property. The moving crew broke the door on the storage unit (which we had to pay for) and unloaded our property. They notified us that we needed an additional storage unit to complete the delivery. It was then that I escalated my concerns and tried to reach the owner of the company. I was given the runaround by other people and never spoke with the owner directly. It was clear that this moving company became concerned that we were not satisfied with their services and began to demand payment for three times what we had expected to pay.

It was in the evening and the storage facility office was closed so we were not able to get a second unit. The moving company kept the remainder of our property and said they would deliver it the next day. Instead, they began to demand payment for the work that had been done. They would not allow me to speak with the owner and said they would not deliver our property without payment in full.

After months of back-and-forth negotiations for a settlement, and after agreeing to a $3,000 settlement to return our property, they began to increase their settlement amounts and are now demanding nearly $10,000 for random fees outside of their moving services. This has been going on for two years and most recently we discovered surveillance video at the storage facility of the movers going through our property and cherry-picking the obvious valuables, including multiple plasma TVs, electronics, computer equipment, two commercial printers and many personal items in addition to literally hours of sitting around and smoking cigarettes. Given the fact that this company gains business from its TrustLink reviews and its A+ rating on the BBB, I thought it was important to report this issue to you directly in order to accurately report their performance to other potential customers.

In my most recent attempts to resolve this issue, the owner of the company responded to me with an email that reads: "See you in court."

Not only was it a horrible experience, to say that were are not satisfied with the services is an understatement. AQMS should stand behind their owner's claims on TrustLink and honor the guarantee that made us choose their company in the first place.

On August 4th, the movers arrived and they asked me to point out all of the items that were going to NJ. I showed them the items and during the course of my conversation with their packers, they advised me that the items headed to NJ were going on a different truck. At the time, I didn't think much about it as long as the items were delivered on time. Though I had contracted to have the items placed on one truck and delivered with an extra stop in NJ, I was never contacted and advised of this change in plans by my account manager Ciara **.

A few days prior to my delivery to Virginia, I spoke to Ciara and she advised me that the load bound for Virginia would be arriving on Saturday and that the driver would be calling me. She also said that the load headed to New Jersey would be arriving either on August 15-16. My Virginia delivery arrived on Saturday and the driver advised me that he was told to tell me that my New Jersey delivery would be there on August 16, the last day of the guaranteed delivery window.

On August 16th, I drove 3 1/2 hours from Virginia to NJ to accept the New Jersey delivery. When the delivery hadn't arrived by noon, I called Ciara several times and left a voice mail. After 2 hours, I finally spoke to Ciara and she informed me that my load was in Indiana and that she had no idea when it would be delivered. She also said that she never told the driver that transported my Virginia load that the New Jersey portion would arrive on August 16th.

After complaining to Mayflower customer service they advised me that my New Jersey load would not arrive until August 21, 5 days late. When I complained to customer service and asked them if I was going to be compensated for my delivery being 5 days late, they informed me that they would not compensate me because they considered the portion of my delivery going to New Jersey was an overflow and under the 3500 lb. per load to qualify for compensation. When I advised Mayflower that they were the ones that decided to split my load and that what I was moving would have easily fit in one truck they just said that they were sorry but would not pay the penalty fee for failing to deliver on time.

What Sullivan Mayflower is doing is fraudulent. They were trying to save money by splitting my load and were unable to deliver one part on time. By their thinking they can split any load and as long as it is under 3500 lbs. then they are not obligated to pay a penalty when they do not honor their contract. Also they split my load for what ever reason without telling me then want to call it "overflow. " These tactics are fraudulent and a blatant attempt to wiggle out of a contract by loosely interpreting the terms of the contract.

The customer service reps that I spoke to were very rude and just kept saying we are sorry but your load doesn't qualify for compensation. I wasted an entire day and drove 7 hours to NJ and back to Virginia when my load did not arrive. At the least they will be 5 days late in delivering my load to NJ. I have been in Virginia for two weeks and am flying back to Arizona on August 21, the estimated delivery date of my load to New Jersey. They violated my contract by failing to deliver by August 16th and should be bound to the penalty for the late delivery.

In my opinion, they owe me at least $1,998.00 for damage repairs and approximately $3,000 for overcharging on the move, and an apology. Why doesn't DOT do something about these movers?

To make a long story short, Dale **, the driver, brought along people that were not employees of Mayflower, not bonded or insured, and his brother-in-law even told me that he had been a drug addict and his wife divorced him. That would not have been of significance to me until I discovered all the missing jewelry and personal belongings from my load. I estimate way over $100,000 in merchandise was stolen from my load. Since I had done the packing of almost all the jewelry and had hidden it well, they went to great efforts to go through my boxes, apparently, while the truck was parked in Portland for two days.

They knew exactly what they were doing. The other things they saw that they liked that were not packed by me were due to weight of that particular item, such as a Remington bronze statue, which they stole from me. They also stole personal papers, family photos that are not replaceable, tax returns, birth certificates, marriage license, all of which had to be replaced at my cost and time. But more importantly, thieves are running around with my personal information and Social Security information. They even took my credit card information.

I have always taken out and paid for full coverage insurance and had very little damage in all my moves so that this time with Mayflower was the one time I decided to only have the insurance offered by Mayflower at 60 cents a pound (which is a joke on a grand piano), the driver was told of this and, therefore, the crew decided to help themselves to my stuff since there was not enough insurance to cover it that would reflect on them in the long run. Never use Mayflower. They are thieves, liars and will not compensate you for anything they do. They feel they are above the law. The economical damage is way over $100,000. My personal information is out there with thieves to use at their whim. A devastating move; who knows how far they will go.

On July 10, 2008 the movers came from St Pete Moving and Storage arriving late but there. I watched as they moved my 6 month old sofa out of the house and when I asked why the sofa wasnt being wrapped it was explained that it would be done outside prior to being placed in the van. The move went as planned and the 7000 pounds of household goods was moved to my new address in about 8 hours. The sofa and Grandfather Clock were set up and set in place by the movers.

The next day when I was arranging the furniture I noticed that (1) the sofa had several melted spots on the fabric it is micro-suade and when I went to place the weights and pendulum on the grandfather clock it did not wind. That day I contacted the office of St Pete Moving and Storage and a claim form was sent to me. I filled out the required paperwork and filed a claim 1 week later a received a claim rejection stating I was rejected because I did not make the drivers aware of the problem on the day of the move therefore I had not right to make a claim and also I was informed that I was insured only under their 60 cent per pound policy that was not what I was told when I signed the contract.

As a 61 year old senior citizen I feel I was taken advantage of I now have a 6 moth old $900 dollar sofa that I need to replace on my own and a $176.00 bill which I did pay to repair the damage ST Pete Moving & Storage did during my move

Without a (change of Order Service) Jerry Sinclair took it upon himself to have the entire shipment brought to his Storage location in East Berlin waited 6 days before delivering items marked for my folks house. He made a huge mistake and delivered 1000 pounds of high value items packed by Mayflower to be stored in a authorized Storage facility. He then called Mayflower obtained my credit card information and charged my American Express for a full day delivery and left all my fragile items at my parents home. He was contacted right away and ask to look on paperwork where it's clearly written where the goods are to be delivered, not to mention move was pre paid. Therefore, leaving me with zero refund from difference in weight as Bill Of Lading states.

Shipment damages were immense chandeleirs were not crated and arrived just hund on a clothing rack every crystal was shattered. Value of $15,000 My 8 foot sofa was sealed in plastic and stored in New Jersey without A/C the humidity turned the sofa yellow ($6,000) Mayflower corporate has stonewalled me for the past 12 months refusing to send a agent to view damages or pay my claim.

Charged for pro's to crate chandeleir purchased full replacement $35,000 Crystals on chandeleirs were shattered day of move arrived hanging in a wardrobe box missing most of the violet crystals that date back to 1940's. Missing 10 boxes of mostly hard back books non fiction collected over my lifetime which may account for shipment arriving at 3880 lbs when Bill of lading was for 5220 LBS. Mayflower refused to pay any claims or discuss charges made to my American Express Card.

I have lost close to $1600 including recently discovering that some of my tools were stolen and that many items, including a television, table, office desk, etc. have been damaged.

We lost four rings of my wife's jewelry including her wedding ring worth about $17,000, without any appropriate answer from the Mayflower company. I recommend not to use Mayflower for moving since they do not feel responsible for the people who they hire.