Mayflower

I had purchased insurance-to no avail. I had stolen boxes and a wardrobe box with my income tax returns in a carrying jewelry case. I reported my item missing to mayflower and Mr. ** regarding claim dept. Even called me a liar in a nice way!! Since they had stolen my wardrobe box with my tax returns-how did they know my tax returns was in that particular box-I had 4 wardrobe boxes? They were never listed on my manifest so I didn't realize that until I saw them in the empty bedroom. I still had no idea one box was missing until AARP did my tax return on April 5th and the agent called my tax return was returned due to the fact I had filed my tax return in the later part of march-which I did not! Who ever stole my wardrobe box while in storage or in transit file my tax return and received a tax return in the amount of $1500.00.

Sometimes your results on moving is how much time you put into. Finding the right movers, what they request of you and what people thank of them. Do your home work and do your best to find out who is the best, the cost and what their reputation is and how much work you have to do. Packing, sorting what Everton help get the done right. Put in the work and you will get great results.

The moving company was excellent! They arrived on time and each gentleman introduced himself. They were very careful with my furniture. They made sure that the items were placed exactly where I wanted them. The movers acted in a professional matter and were very polite. I would have no qualms about recommending them.

I was very skeptical about hiring movers. Someone referred me to the Mayflower and I am extremely happy I use them. Precise timing. Courteous workers. Excellent service.... Show care as if it was their own.... Would highly recommend to anyone.

They broke my TV and my furniture and laid on the street. The worse company ever. Took them to court and they offered to pay me 500 dollars. The driver was not professional and he had no help and wanted to hire some people of the street. They also charged me 2500 for the worse service, will never use them again.

We moved from Minnesota to Texas. On the Minnesota end, they used high school kids to do the packing. When it arrived, obviously one of the crates was dropped off the loader. The piano wheel was forced through the thick wood bottom. Boxes marked Fragile were crushed as they were not put on top. Antique china crushed, Red Wing Pottery broken, pictures broken. Leg loosened on a jewelry armoire. We called and filed a claim as soon as our stuff arrived- July 11. No answer. Called several more times and talked to people who promised a return call in 2-3 business days, and never got a call back. Now, over two months later, we called a last time and my husband offered a price 1/3 of the damages, and they finally agreed to cut a check and end it. I would not recommend this company to anyone even my worst enemy.

Don't use Brendamour Moving and Storage based out of Cincinnati, Ohio. Driver took 8.5 hours to unload loaded in 4 hours but had 3 guys, in Texas he unloaded by himself. Completely left premises during middle of move, went to get something to eat and didnt tell us. Then he was so tired at the end because he unloaded by himself that he didnt put my bed together correctly, threw boxes in different rooms,was rude to me and my mother. Dont ever use them, driver name Jeff. Was belligerent. Called Mayflower. They are doing nothing. Spread the word. Maybe if they start losing customers they will treat them right.

Tore the leg off of a coffee table. Ripped a DVD case to pieces. Took two big chunks of wood out of a computer desk. Totally broke a Cintiq 22HD tablet that was supposed to be insured as a high dollar value item. Boxes arrived clearly having been dropped. Hats crushed, hangers completely off of the bar in wardrobe boxes, trophies thrown in boxes without any packing material to buffer them, paper-back books shoved into boxes of electronics to be creased and folded. Total amount they were willing to cover in a damage claim: $135. NEVER USE THEM!

DO NOT use Mayflower!! They stole so much of my belongings from my big dresser. My husband, myself with my 2 year old and 2 month old were moving from NYC to Denver. Our stuff was going into storage for a few months until we found a home. (We were staying at a family’s place in the meantime). They delivered everything and I checked everything off. But not thinking to check my dresser drawer where I had all my sunglasses (some as expensive as $450), a box of coin collection that our nana gave our daughter and a zip lock gallon size of jewelry!! Including a lot of J.Crew and Anthropologie stuff but also an irreplaceable ring my nana gave me who know has passed away and a good amount of David Yurman jewelry. I was completely discussed with the fact that they went through my draw which was wrapped up in my apartment and then taken to storage.

I ask them to move their truck up and block the driveway of the house they were moving the family in. I asked twice because I am handicapped and it is more difficult for me to get out. The 3rd time I had to tell them I was going to call the police. Very rude worker and no respect for the home around the home they were working at. I see they have bad ratings. If they disrespect me I would not use them. It shows no customer service training or skills.

I was being moved by eminent domain... I wanted to choose O'Neill but the city forced Mayflower on me. The move was 7 miles. They lost my waterbed equipment so I didn't get to set up my bed so I didn't get any sleep. They stole gemstones in the headboard... They spilled the nuts and bolts for my '57 Chevy rebuild. Afterwards they gave me the look like all of that was deliberate. All the boxes were jumbled from their proper places. Without sleep I couldn't properly assess all they had disrupted.

I made an appointment to have a representative come and give me a quote on moving my Flagstaff, Az home to Spokane, Wa. on 05/21/19. The evening of the 20th the rep called. Said that he could not make and would need to move it to the 28th. On the 28th they called saying that they can't show and they have nobody else that could come to Flagstaff. Why would I trust this company to show up on the move date? When I called customer service they could not help. Good Luck if you hire this company.

***This review has been posted on Daryl Flood, a local subsidiary of Mayflower movers. Mayflower seems to have no control over their incompetent local movers. Everything below is in reference to my current move with Mayflower/Daryl Flood*** As I’m writing this review, Daryl Flood essentially has my furniture and all of my belongings held hostage from me, from what I can gather. This has truly been the most miserable customer experience I’ve ever had in my entire life. Genuinely. I’m racking my brain to see if I’ve had a worse experience in 3 decades on this earth, and I can’t think of anything that’s been more horrendous

My daughter and son-in-law moved from East, TN to El Paso, TX in late December. Household goods were over 10 days past anticipated delivery date. Once received, almost every piece of furniture was damaged! Huge chunks broken from wood desk, large gouges in sofa (was in perfect condition), scratched and banged up coffee table (also in perfect condition prior to move). Boxes had obviously been thrown with total disregard to contents. Marking something "FRAGILE GLASS" was an invitation for these IDIOTS to deliver it with nearly ALL contents broken. Still waiting on response for the claim. If you value your belongings at all, DO NOT use Mayflower! This company DOES NOT care about your property!

I have made a number of moves over the past 50+ years and my recent move from Florida to Ohio was, by far, the most unprofessional regarding the packing of household goods. The packing personnel must have been hired off the streets. I had an antique clock totally destroyed because the packers stuffed heavy paper inside and actually broke the clock from the housing. The packers boxed items from one room to the contents of other rooms. (This occurred a number of times.) Several glass picture frames arrived without any glass. A number of small items never arrived at destination. SUGGESTION: Hire your own professional packers or do it yourself but DO NOT use Mayflower personnel.

First Mayflower quote us a price around $1,800. We moved to Florida from Minnesota. So they said that it would be there following Thursday. Just because we signed and bought the house on December 5th which was on a Tuesday. So we thought it would be only two days without our furniture. Well it didn’t come on Thursday. We called the next day and they said they don’t drive on the weekend! Really! Again we waited the following week and no phone call from them. We called and they said it will cost more money so we gave them another $2,000. A week went by and still no furniture. We called again. They want another $5,000!!! We told them to keep the furniture. Oh they said, "We don’t want your furniture." We finally negotiated an $2,000. We finally going to get our furniture. It took two weeks and $4,000 later! I strongly not to get Mayflower!!! We are in pursuing a complaint against them!

Many missing items. Put in a claim form but have not heard back in almost 2 months. Only way I would used them again is to check off boxes as they left and check off boxes as they came. Many more hours of work. Not a satisfied customer.

Long distance from Boca Raton to Lansing MI. Richard ** at Treasure Cost my Estimator Excellent! Jimmy ** at Treasure Coast Moving and Storage my Coordinator - Excellent -- My Driver/Mover - Richard ** Excellent (If you're lucky enough to get him - DO IT) His Associate/Helper also named Richard - Excellent. Couple movers to help in Boca were also both very nice and hard workers. Oh and Mark who helped Richard ** pack my photos and mirrors before moving day thank you.

Full of lies. It appears this company is a broker. I had to threaten a lawsuit to get customer service to give me the name of who moved us. They did not deliver all the goods but demanded payment in full or they would leave. I have been sleeping on the floor. Imagine, a Vietnam era vet sleeping on the floor on Thanksgiving because these people do not even try to fulfill their promises. DO NOT, DO NOT EVER USE THIS SHELL COMPANY.

I booked Mayflower a little over a month ago for my move from New Jersey to Dallas. The company seemed fine in the beginning, they gave me a 10 day delivery window and even though that seemed long it was policy so I planned appropriately. Now since I had to start work I drove down to Texas with any items I can fit in my car, air mattress, some clothes and my dogs. I find out today that my items will not be delivered on time and will not get to me until the earliest next week. This is insane, we pay for something to be performed on the time calculated in the contract and they just tell you, "Sorry nothing we can do." I even asked to have my items picked up by another company so I will have them by this weekend and I was told that would double my price. NEVER USE THIS COMPANY, THEY DONT UPHOLD THEIR PART OF THE CONTRACT. If I could review them no stars I would.

We moved cross country in 2015. This “professional” company sent an older man (late 60’s) and two high school kids on summer break to unload! The kids unloaded the truck as the old man inventoried our household goods. Our months old leather sofa was unloaded in the rain, staining the hell out of it, even though we asked them not to deliver in the rain. They used the cushions, unwrapped, to stuff in between box towers, so they were filthy! The poor 2 young boys were exhausted from unloading into our three story house and started dropping and breaking things around hour 7. We filed our complaint and have been going through arbitration... To this day!

Contracted this company to move me from NJ to VA. LOADING went well on Friday, took 4.5 hours; packed my belongings well, protected my 'high-value items listed', of which I paid extra in insurance, extremely carefully. Was told DELIVERY would be Monday. Received a call from company on Saturday, cancelling delivery, "family emergency with driver". Called driver (he'd given me his cell), was told he had a argument with the company, trying to screw him over, they fired him, forced him to remove my belongings from the truck. No delivery Monday, but told to expect delivery Tuesday at 12:30pm. A crew of ONE showed up, with a tiny young woman and their FOURTEEN YEAR OLD SON, to OFF-LOAD 7000 lbs!! I had to help carry boxes and furniture, myself, for HOURS!! I'm 62 yrs old!

We had used Mayflower service in the past 22 years. Because of our jobs we moved 14 times. Most were covered by our employer. Howerer, the last three were paid by us. To start the communication from our estimater was basically nonexistent. We would have to call 5 or 6 times before we could speak to him. Second our coordinator wasn't much better. The home we were to move into had black mold we walked away from. We contacted mayflower to hold the move in TN until they heard from us. That was on deaf ears. Not only DID they ship but the delivery was 4 days prior to our original delivery date.

After being recommended Mayflower as our mover I have to say I am beyond shocked that a company can still continue doing business after the negligence I experienced. Firstly they charged close US$20,000 for this move, which I am now appalled by. Chased me everyday for payment and didn't hear much after that once they got it. Was not called or told the time of delivery even after many emails and calls stating when I would be leaving NYC and that it had to be in by that time. Zero notifications along the way of how the transit was going. I was basically called a liar; after I specifically asked "co-ordinator, at Mayflower" many times over emails and calls when it would be delivered as I had to leave NYC that Friday eve. I forwarded the written confirmation from an email I had sent 4 days prior and noted the many calls asking about delivery time and telling them my timeframe, which she vehemently denied my telling her this info.

The people that delivered our stuff were the most unprofessional people I have ever dealt with. As soon as they walked in they said, "Did you pack these boxes?" and after I said yes they said, "You did a horrible job" which is very rude because only one mug broke that we packed and everything else made it just fine and the stuff we trusted them with got broken and damaged or totally demolished so that does not make sense what they said. If I knew they were going to damage my house and stuff would have never used this company and next time with sell my stuff and just take a few things and move myself.

I am moving to accommodate my new job. I called and they confirmed availability for my moving dates. They scheduled an in-home moving estimate today sometime from 8:30-noon. I took the morning off work. No showed. I called them and, 'Oh, yeah. We're not available on those dates. The employee who was supposed to call you back is on vacation.' I'm guessing Mayflower does not like corporate accounts. My company is paying; my choice. I'll be sure to let them know.

After considering many long distance movers I decided on Mayflower. The representative came out to my house, went through everything and was as sweet as can be going on and on about how much Mayflower cares and values your items. The long and short of it is that 1. They threw, yes you heard that right, my mattress off of my deck 2 stories to the ground. 2. They gammed my two antique wall clocks into a box NO PADDING. 3. They were supposed to stop for more items at my sons and they left half of them there. No way those left items will make it from California to Massachusetts. The agent, Brad **, told me he was sorry. It’s like, seriously??? He said he estimated the furniture and when they ran out of room oh well. So because of his underestimation, pieces of toy furniture and boxes are gone forever. Sorry would never be alright in this case. Of course no offer of compensation. This company is a disgrace. Don’t ever use them.

I can’t say enough great things about this company!!! We just did a big move from Florida to Boston and from beginning to end, estimate to moving in, it was an incredible experience. Moving is one of the most stressful things you can do in your life. This company made the process SO MUCH MORE ENJOYABLE!!! We paid for the packing to be done for us. If you can swing that, pay for it!!

We didn't move with Mayflower, and only had them come out for an estimate. That was enough. My husband and I have over 20 moves and several things set off alarms with this company. First, my husband set a date and time a week in advance. The day of the meeting and at the exact moment of the set time, a secretary called to confirm the next day, an hour later, like we had made a mistake.

I was drove off the road by a semi license plate ** that refused to get over while I was coming onto the merge lane... Flattened my tire and I had to use a spare... Called the number on the truck to complain and wasn’t even expecting anything. Just wanted to tell the drivers to be more cautious... Got some nonchalant guy saying he “doesn't see the problem” so I told him it is okay because I will have my lawyer give them a call back.

We were duped by a big name, and should have checked consumer reviews before using Mayflower Moving. They are a very dishonest and disorganized company. Our move was from CA to FL and we paid almost $10,400 to them. We literally had a few hundred boxes, and when the movers arrived to our Florida address, we were told that the crew was in a hurry and said that it would take a very long time to check off each box as it was brought in. The crew lead assured my husband that everything was on the truck and pressured him to check the box that he "waived" his right to check everything individually.

Mayflower came to pick up our household goods. We were to meet in Boone NC in 5 days. First driver called to say he had broken down and would be there 2 days later. When Chaz showed up he was alone. He proceeded to pull furniture off truck, couches, tables etc. It was nearly dark when he arrived at storage unit so we had no idea what was on checkoff sheet. He used my grandmother’s table to stand on and then drag that off. After going through things in daylight we are seeing ruined tables, missing things, and things that are not ours. Mayflower sent $200 and will not return calls. In other words, "Too bad," is Mayflower's response!

They copied my name on the bottom of all of the sheets of paper telling that I had damage before they got their ugly hands on my possessions. My furniture looked great before they took it to move it for $6,000. They broke all of my lampshades. They opened almost all of my boxes and said they repacked them. I had them packed tight. I feel violated by them looking through my boxes. Then they laid my dresser on its side. The drawers inside swung inside... and stripped the screws out of the wood that drawer is guided on. They forgot evidently to put a picture holder back in a box they opened. They threw it in the bottom drawer of my dresser. Then it became lodged between both drawers on the bottom.

I had very bad experience of Mayflower in long distance move from CA, in spite of having lower quotes from other vendors I trusted Mayflower just coz I thought quality comes with the price & sales guy really convinced me that my goods are absolutely in safe hands. But to my shock they are nowhere near quality when it comes to handling & delivering your important household items. Moreover the delivery guys were not having proper delivery address. They damaged my TV in the move & flatly denied the claim even after providing all the proofs. Moreover they don't even show any remorse & the numerous follow up calls goes in vain. I can write full 2/3 page review on my experience with Mayflower but don't want to give myself more headache by remembering & thinking about all the conversations with them. Just want to tell everyone to stay away as far as possible from this company.

I paid $8k for a cross country move. It took forever to get email responses to questions. The movers showed up almost 6 hours late to pack my stuff. Then it was delivered on the very last day of my delivery window. The movers on this end said it was the worst packed crates they’d ever seen. I experienced $2k in damages to an executive desk, lamps, and fire pit. I filed a claim form right away and had to follow up repeatedly to get resolution. Over a month later, after I sent four followup emails, my claim was finally assigned to Mayflower for someone local to come look at the damaged goods.

Had to file a damage claim with our most recent move using Mayflower-IMS Relocation in Carrollton, TX. Currently not able to resolve any issues with this company after repeatedly furnishing all of the information that they have requested.

On the day of my move, the team took 15 minute cigarette breaks every hour and 45 minutes. The move was taking longer than planned and the team leader threw a tantrum with me about the timing and how the salesperson screwed up. He said that if the move was completed before dark, he would drive away with my stuff still in the truck. I called to complain and the office assured me it would be taken care of by sending two more people to help unpack the truck. The team leader threw a tantrum again when a ladder was pointed out that needed to go on the truck.

Reason: Possible fraud due to unlicensed claims adjuster in North Carolina. Stored my entire household furnishings for nearly 3 years while on mission trips to Central America. Many, many items not delivered and numerous valuable items damaged by Mayflower's moving team. I have gotten the runaround for nearly a year and have received miscommunications from Mayflower as well as misinterpretations of legal requests from my attorney and myself. My opinion, DO NOT USE MAYFLOWER RAY MOVING AND STORAGE in Greensboro, NC.

Regarding Moving - Had very very bad experience with this company at Quote level itself. They gave us appointment date for Quote and never showed up and when called they just say "we don't have any availability" and just say sorry after one week and we have been waiting for all one week and they don't even bother to apologize and just say ignored. Worst company ever seen.

We are a military family and it was time to move for us. The military chose this company. It started out great they did the walk through and scheduled a pack day (June 13th). The packers were very nice and got things done in a good amount of time. We were moving from Maryland to Washington state. We knew we would more than likely beat our stuff here. We arrived in Washington on June 21st so we contacted the company Mayflower/Freeway Van Lines. They told us they had it scheduled to arrive July 3rd. We thought that was kinda late but what could we do.

So Far not So Good Moving experience with Mayflower. First the good: The local agent was responsive, came out and went through the house efficiently and provided a reasonable estimate on the spot. The packers were very nice and efficient. The loaders were there on time and seemed to do a good job. Now the bad: The furniture was due by today but has not arrived. Once we got through to them they said it was a busy time of year and they had to pay the local delivery agent extra overtime to get a crew together to deliver the furniture two days late. Customer Care: It turns out Mayflower/United Van Lines (they are the same company) is more like a confederation of independent contractors that provide the various services needed for a move but don't necessarily have seamless operating systems. So the local company handles their part but don't have much leverage to get the delivery end moving.

We are extremely dissatisfied with Mayflower. They dropped our refrigerator off the truck and still haven't delivered our elephant sculpture. We keep getting the​ runaround, but no word as to when we'll get it. Naturally we've already paid in full. I REGRET EVER TRUSTING THEM WITH OUR MOVE.

I used Mayflower. They own a lot of subsidiaries and or are owned by other companies, but nevertheless, the forms I filled out said Mayflower on them. When they brought my stuff across country, I then unpacked my boxes and saw that not all the items were there. They told me I had to fill out some form online to submit a claim. Then they replied with a letter telling me that they refuse to pay for the items. They say that they did an investigation and could not find the items. Well why would they be able to find the items if one of their drivers left the door unlocked when they were at a rest stop and some boxes were stolen? Or if perhaps their own crew stole the items.

It was Sunday morning April 09, 2017 (Yesterday). It was 8:00 AM and my wife had asked the movers to clear our driveway so we could go to church. Our vehicle wasn't home because I was at my mom's home in route back to our home. I didn't realize my wife had already told them to clear the driveway. When I got home I saw the eighteen wheeler moving truck blocking my driveway and I asked them to move the vehicle from in front of my driveway. The driver told me that my wife had already told them they needed to clear the driveway so we could go to church in an unfriendly manner. The driver took his time to move the truck and then I pulled into my driveway went into my home to take my daughter to choir practice before service was to begin. We are usually running in and out of our home on Sundays because we all have to be at church at different times.

My experience was OK @ first. The problem came when I had to have my load stored for 4 days on the SD end. I was expecting a REASONABLE storage charge. IT WAS $700!!! My WNY contact told me SD had included a second delivery charge. Although both companies at both ends of my move are aware, no one is making an effort to fix this. Filing with the BBB soon.

We moved from PA to NC. We hired Mayflower moving to take care of our move. They did an ok packing job and were nice enough. They showed up to our new house 2 days early which created a great deal of stress on my wife who was meeting them there. Most of the boxes were labeled "miscellaneous" so my wife had no idea what was in each box. Once we got everything unpacked we realized there were missing items. I filed a claim with Mayflower. After several weeks, we received a letter in the mail stating they are denying the claim because we didn't inventory each item as it came off of the truck. In order to do that, my wife would have had to open each box and inventory it before allowing them to move onto the next item. NEVER HIRE THESE PEOPLE.

I moved to another state, and many items did not make it to my new home. Some could be replaced, although I had to pay for the new items, but some were irreplaceable. One item I am sad about losing is a hand-crafted sewing box that my mother-in-law said would be mine when she died. One mover made rude comments about my possessions. When I returned to my old home after I had moved, I found a large box of my items on my kitchen floor, and another large box in my office. How they could have forgotten to place those boxes in the truck is beyond comprehension. Unfortunately though, they did not contain the precious items I had lost. Incompetent!!!

My experience was horrendous, agonizing and still going on, after 14 months. The entire shipment was temporarily "lost" twice. Mayflower subcontracts but poses the artificial facade of being a full moving company. They take no responsibility for their subcontractors, even though the contracts are in the name of Mayflower United. Their insurance payments are ridiculous and you're forced in arbitration or lawsuits. Their arbitration is only on papers as they refuse a face to face hearing. Between missing items and broken items, life with them has been not only a horror but a heartbreaker. The locks bought from them for the pods, were able to be opened by other keys. This is criminal. It is ongoing. It appears to be Mayflower and their subcontractors conspiring and acting together in a blatantly fraudulent activity. All contracts were discussed on phone, fax, and mails. This spell RICO. Racketeering and corruption.

DO NOT USE MAYFLOWER / UNITED VAN LINES! At best, these people are thieves. At best, they are totally incompetent and don't care about their customers. Too many issues to describe, but the main complaint is that they failed to deliver my brand new Honda lawn mower. Their agent in Columbus, GA (Livingston Transfer) confirmed that they had our mower in their warehouse, but refused to deliver it and our claim was denied by Mayflower because it wasn't lost, but being held hostage by Livingston.

The sales staff that I interfaced with at Mayflower (Richard **) was a great experience. Unfortunately I did incur some damage during the move. I have a solid cherry armoire hand made by the Amish which I paid $12k. When the truck arrived here in FL, I observed that the home belongings were tightly stacked and there was a lot of weight on the top and side of the armoire which broke the door and side panel of the armoire. When I filed a claim with Mayflower (Andrea ** from the claim department) I was sent a check in the amount of $90.00 (this is based on the Mayflower contract that we agreed to that pays $0.60 per pound and the armoire was estimated by Mayflower to be 150 lbs). This contract essentially absolves Mayflower of careless behavior. The bottom line is that I should have paid much more attention to the Mayflower contract and I should have not been so quick to agree to their generic contract clauses. Buyer beware.

I hired Premier Relocations whose Parent Company is Mayflower recently for a cross country move and I am unhappy with the service for a few reasons. If you choose to go with Mayflower know that your glass tables or anything that has a glass top WILL NOT be reassembled, even after they have disassembled them. This was not explained to me prior to the move.

All of those below facts are the absolute, shocking truth about the service we received from Mayflower during our move in September, 2016. I never received a response from the company regarding the issues described below. They sent one email defending that they had delivered within the agreed delivery range. Mayflower has many small franchises throughout the country but try to make you believe that there is a bigger company behind the people doing the work, that there is an 800# with customer service representatives available 7 days a week. Hopefully, you are reading this, before you have signed any contract with one of the Mayflower franchisees. I highly recommend you find another company! If there were a negative rating available, Mayflower absolutely would receive it.

I have moved many times with many companies. I've moved across the nation and internationally, so when I say this was the worst moving experience I've ever had, it means something! We moved from South Carolina to Missouri in March of 2016. We needed to put our things in storage for a few weeks, so we thought we should go with a national company. We chose Mayflower/United, because the companies are well known. That was a mistake! We were told our property would be in a "state of the art" climate controlled facility until it was moved from South Carolina to Missouri. What we weren't told was that there was no guarantee our property would be moved directly from SC to MO. The company that moved us out of our home in SC did a nice job of wrapping our furniture, and were very careful with all of our things. We were feeling pretty good about the move then.

I could write 20 pages of details - but will just say don't use this company. Moved from Minneapolis to Boulder - missing at least 5 boxes, damaged over 10,000 worth of furniture, boxes they packed were smashed, grossly underestimated cost to get job - tried charging 2x estimate - fraudulent claims department, I could go on and on. This business is corrupt! If I were doing it again would go with so many people's advice - hire a guy to load a pod and ship it - cheaper - less hassle and less damage. Or hire a local company that has good Yelp reviews. Don't trust the estimate and don't sign off on anything - they said because I signed, I was responsible for missing items.

I was given two separate phone numbers for the two most highly rated cross-country movers in the U.S.: Mayflower and United Van Lines. The phone numbers actually go to the same office (at least in our area), and I was told that there is ONE estimator for both companies. I'm not sure how that works, but okay so far. I got a voicemail for the estimator and left a message. It took them 3 days to return my call.

FRANK IS THE ONLY REASON I AM GIVING THEM 1 STAR (and also because I can't give any less). Frank did a great job in being there when we needed him to answer questions and did an accurate move estimate and when problems occurred with the driver, he was on top of it. But, after Frank, it was downhill from there. The driver we got was garbage. He showed up 2 hours late when the rest of the crew showed up on time. (He also mentioned how he recently got out of the hospital for a concussion which is always reassuring when all of your life items are in his hands).

Very disappointed in Mayflower Movers. They damaged my furniture, which they gave us $279 check for... Lost a box that had my husband's gun scope in it but claim they did not lose it and will not find the box or give us the money to replace what was in the box... And we got a box that was not ours and they haven't even offered to get it so that the correct owner will have what they are missing!

Called Lifetime Moving for a moving quote. What a great experience it was from that first call! Danielle was super knowledgeable and understanding of my needs. They sent me a written offer that was binding. Few days before my move, their operation department called me and asked to confirm all the detailed of my move and then again the day before, they called with my ETA. Amazing customer service! Delivery to Colorado was fast and everything was delivered just as they picked up. They packed my boxes and did a great job. They were not the cheapest offer I received, but they were honest and the services was amazing. Such great team and support. Moving is stressful, it helps to have a strong team helping you move. I would recommend Lifetime Moving to anyone needing moving services!

I contacted Mayflower to obtain a moving quote. The next day, I received a phone call from Ron. I thanked him for his prompt call and told him I needed to speak to my husband to schedule a time for an in-home estimate and I would call him back. After receiving two more calls from Ron in two days (and multiple emails), I asked him to please stop calling and that I will call him when I had a chance to coordinate schedules with my husband. His tone immediately changed and he snidely asked why I would fill out a form online if I don't want to schedule an in-home estimate. I responded that I do want an in-home estimate, but I haven't found a day that works yet and I don't want any further proactive calls from him. He again proceeded to rudely ask why I bothered to fill out the form online. Definitely won't be using this company.

We contacted Mayflower moving company in March 2016 to pack and transport our household goods from Arkansas to Florida. The partner company representative from Mayflower (Razorback Moving and Storage) quoted an extremely outrageous price ($16,943.69) for an 880-mile transport. While the price was extremely steep, we agreed to it because we were under a deadline to move out because we had sold the house. The representative stated we would have "exclusive use" of a 4,100 cubic foot capacity truck. On the date of pickup of good, the representative showed up 6 HOURS LATE with a much smaller truck than was agreed to (Freightliner brand).

I was moving from the Charlotte, NC area to a small town in the Texas Panhandle this past summer (June 2015). When packing day arrived, 3 nice young men showed up 10 minutes late and got 1/2 of the house packed and then announced they were leaving for the day (it was Friday & it was 2:30 pm). When I questioned them, they said they'd finish on Monday. Well, Monday was supposed to be loading day & I was leaving town on Monday at 1pm. So I called the local office, complained and said I needed to be gone on Monday by 1 pm. The lady there told me she'd send an extra person, I suggested at least 2 because they also needed to get me loaded up.

I used Mayflower on my recent move from Boynton Beach, Florida to Pompton Plains, New Jersey. The movers arrived at my previous home at the proper time. They carefully labeled, packed several items, Although I had to pay extra for crating a glass top coffee table and end table. (This was moved previously by United without crating with no problem) After everything was loaded into the truck, I was informed my furniture would go to a vault in the warehouse to await transfer to New Jersey. From this point it apparently went downhill.

Our family had a bad time because of this horrible company. To get the contract they are soo nice. Said to us 6 business days to deliver the container to Florida. It takes 3 weeks. We been in our house without bed cloths, mattresses, nothing, and here in Florida was like winter. This was a horrible experience. We try to talk with the company. For our surprise they sad will delivered in two more weeks. Our container came with cracks because of freeze and everything was covered with dust. I recommend you to get a truck and do by yourself. Will be better for your family.

Dealing with an unprofessional group of people. I moved from Iowa to New York city, and I regret using Mayflower - unprofessional people. Mayflower pick up my stuff in Iowa and they left it in their warehouse for 3 weeks in west Des Moines. My shipment arrived late to New York city, I was expecting my shipment on November 3rd 2015, and the truck arrived to N.Y.C ON DECEMBER 1ST 2015. I'm really disappointed. What really pissed me off.

Lifetime Movers based out of Phoenix did not hold up their promise of a 1 day delivery from AZ to UT. I had expensive furniture I wanted moved only once and not stored. They lied, after complaining and filing a complaint with the better business bureau and the Dept. of Weights and Measures they contracted with the company of Mayflower movers to deliver my belongings, it was horrible.

Moving from Maryland to Pennsylvania. Had an appointment with a home estimator. Nick confirmed the appointment twice that morning. Then within an hour of our appointment, cancelled by texting me. His reasoning was that he had a meeting at Hopkins for his son. I'm within two weeks of my moving date and couldn't wait another week for this consultation. I replied that I would need to find another company that was committed in keeping their schedule, and was in the business in helping their clients. He then became very defensive and began texting rude comments. UNBELIEVABLE!!! Good news is that they lost a client and I probably saved myself the aggravation in dealing with an unprofessional group of people. Thank you Nick for saving me money... Whomever is considering in using Mayflower, PLEASE... reconsider your options.

I moved with Mayflower via Crown Moving Co. this summer. The representative from Crown Moving Co. who introduced and arranged the move assured me all I needed was basic insurance coverage because I was only moving from Omak, WA to Walla Walla, WA. I had never used a mover before so I followed his advice. When the movers unloaded at my new home in Walla Walla they told me my antique table was broken. It was their fault and they assured me a furniture specialist would contact me within three business days to have it repaired. I waited the three business days and then called the Crown headquarters. I was told I had to fill out a claim form. I did so. I received the following letter:

I used Mayflower to move from Houston to Los Angeles, I made the mistake of using their storage service to store my furniture for a month until I found a new place. As a start they offered the highest rate but were able to store my furniture so I agreed. I was later charged additionally on my card after delivery stating I was not charged enough.

Hills Moving of Marion County, a Mayflower company, came out to our house to give us a quote. The rep walked through the entire house - checked all rooms, checked all closets etc and gave us a quote. On moving day the van driver told us we had more items than what showed up on the estimates original list. We were charged an additional $600.00 dollars. Since we needed to move that day with no time to cancel or reschedule we had no choice but to pay the thieves the money. Then they broke some of our items and lost our parts box. Outrageous charges! Poor service! Don't deal with these guys. You will be sorry.

Like everybody says they just sub out their jobs. I moved from Charleston, SC to St. Louis, MO - was very expensive. Was in kind of a rush so I didn’t shop around. Figured they were a big national company and their home is here in St. Louis so should be good. Wrong - they were outrageously priced. To start, were not there when they said they would be. 2 days late to show up and pack. Finally got stuff on the road. I had issues with the place I was suppose to move into. Had to get another place which was one week later than delivery date. They wanted $2100 to hold it a week, so I had to get a pod and they didn’t show up until day before I could of moved in any way.

I had scheduled an appointment on Aug. 18th to come to my place to give me a detailed estimate for moving. They never showed up! When I called them, they said they had nothing available for the days I wanted to move so they didn't bother to show up.

I used Mayflower for a recent move based on a previous experience I had which was exceptional. This experience was not. Mayflower is, in effect, nothing more than a brand. They claim that they are actually "owned" by companies use pay to operate under this nationally-recognized name. Instead, I would liken the Mayflower "owners" to a criminal syndicate. I was given estimates based on weight and presented with contracts that looked identical to the estimates I was given which were then based on a fixed-price container-based method - completely the opposite of what I was "sold". While it was completely foolish of me not to interrogate the contract further since I had reviewed the estimate several times with the local agent, Allen's Transfer & Storage of Augusta, Maine, I still find serious flaws in the ethical fiber of the people who work at the companies associated with Mayflower. Do not use this company: you will regret it if you do.

Do not hire this company. I moved from NYC to Charlotte and thought I hired Mayflower. But what really happened is they outsourced a moving company Colonial Movers from NJ to come and pack and move. Thousands of dollars worth of my personal and precious items were broken. Furniture was dismantled and also broken. Although they guarantee our items are insured up to $100K they would not contact us regarding our poorly cared for items. Worse, Mayflower will claim responsibility or accountability. They blame Colonial Movers, who refuse to return our calls. They have trapped us in a game of liability where neither company is responsible for the damage. Moving is already a stressful experience. You want to hire a company that is not only reliable but trustworthy. This company is neither. What they did to my family is a crime. Don't let them do it to you.

We moved from TX to CA in April 2015 and our Household goods reached us in May 2015. Our sofa was completely broken and its chair and loveseat had some damages during the transit. We filed the damage claim and they send a local furniture repair agent to check for the damage. They checked and submitted their report to Mayflower by June 2015. Now it's July end and even after repeated calls to Mayflower Transit, they are not picking the calls, neither returning the calls. Very disappointed with their service. There is no progress in our claim.

I recently moved from Texas to Washington and hired Mayflower to move my things. I was specifically told not to wrap my furniture. I was assured the movers would blanket wrap my furniture and handle with care. WRONG. The damages were extensive - gouges, scratches, broken slats on wood chairs, etc. I have been dealing with Sara ** at Mayflower's insurance carrier, UniGroup. She has been unhelpful, to say the least.

I moved from VA to CA and when I booked it was promised that I will receive my shipment on July 10th. When I checked with them 2 days before the expect day I was told that the shipment will be send anytime within 21 days from the 1st delivery date. My furniture store are still in VA and the dispatch department tells me they don't have any update. Mayflower representative is not picking up the calls or responding to the emails that I have sent. Very unprofessional and rude people. I am still waiting to hear a response from them on my shipment. Please do not ever use their service if you want to have a peace of mind! I am regretting for trusting their words.

Moved my mother from Pa to Fl and from the beginning to the end I can't say enough how perfect everything was. Nick was the salesman who came to give the quote and Ed ** from Sinclair Moving packed everything up on the designated day (Fri) and was delivered on the following Wed. EVERYTHING was there and not one thing was broken, chipped or otherwise. He kept in constant contact letting me know when he'd be arriving and it couldn't have gone more smoothly. I'd recommend them highly but can only attest to the experience I had with Ed ** and his professionalism. I'd ask for him specifically to do your moving.

Moved from New York to Myrtle Beach, SC. Received a call day before delivery in SC stating driver would be there the next morning along with help. First problem, main office FAILED to give driver the correct address. Driver called me indicating there is no such address on his GPS. After communication, it was learned that wrong city was written on paperwork given to him!!! Where is the communication? Second problem, Driver arrives with no help. After numerous calls to office they tell me help would arrive by 12 pm. I wait until 12:45 call office again. They tell me they will make another phone call and will call me back. NEVER CALLED ME BACK. They did speak to the driver and told him NOBODY was coming to help him.

We moved with Mayflower movers out of Lancaster, PA. Had broken furniture so we filed an insurance claim with them. Ggetting nowhere. They will not return our phone calls now.

Their representative processed my one-time only payment as a monthly auto payment by mistake but they refuse to refund my money, which has caused problems with my card and my credit reports.

I moved from Arizona to Charlotte, North Carolina. Mayflower picked up my stuff and they left it in the warehouse for 2 weeks in Phoenix. The driver came to my house and unloaded my stuff. Everything was broken and the driver was verbally abusive. I had insurance they didn't pay me squat. I would never recommend Mayflower move to anyone. Move yourself, stay away from that company. It's a ripoff and they don't take care of your shipping of your goods. What a bunch of incompetent people. If you do move with Mayflower good luck to you. You'll need it.

I have been waiting for my furniture since first of June. I received partial shipment 2.5 weeks ago. Now can't get anyone to return calls. Booked with mayflower and first class shows up in a budget truck. Things came broke, headboard for bed is not here but be happy cause footboard did. Dining room chairs but no table. Was told all my boxes are delivered but I'm in same 4 outfits because wardrobe boxes are not here. Things that were not mine were on the truck to be delivered to me. I'm paying people in two states to cut grass because mower is on truck somewhere. Calls are not returned if even answered and messages are not returned. The one payment showed up on statement in owners name not company name, so my statement doesn't have Mayflower it says Chris. Save yourself the heartache. I worked hard for my things painfully, picked and chose what to downsize with to have it destroyed and maybe never see again.

I've done over 12 moves with moving companies. These guys are the worst. Lied to, won't return calls, incomplete info, completely subcontracted the entire move. Took 29 days to get my stuff from Virginia to Texas. No one to call on weekends even though pick up was on a Saturday and they were 3 hrs late. My stuff was shipped to the Bronx and put in storage for 3 weeks.

We contacted Mayflower to move my Dad from Virginia to Texas. He is moving his bedroom furniture and some boxes. It has been a long time since we have done a long distance move when we were Air Force. The first surprise was that we could not get a specific day for the move until 24 hours prior. We had to give them a two day window and I think it is ridiculous that they didn't even know what day we were scheduled for. Then - shocker-- no green Mayflower truck, but a mover from the Bronx, NY shows up an hour and a half past the pick up window time. To make it worse, everything is now stored in a warehouse in the Bronx. At first we were told the load would be delivered in 10-14 days. Now it's 10-14 business days. That's a big difference!!

We had a long distance move set up (from SC to OK) a couple months in advance for our 3 bedroom house. Literally 2 days (less than 48 hours) before our move, we got a phone call saying that there was no truck/driver available to go that route. They would be unable to deliver our furniture and it would all be taken to storage for an unknown amount of time. They estimated it would be in storage at their facility for at least 2 weeks but could be up to a couple months while they found a truck/driver for that route. I had to cancel everything and get a U-Haul that same day, hire local guys to load/unload the U-Haul, and have family help us drive our cars and the U-Haul. The lady on the phone with Mayflower felt so bad for us that she even gave us some other local people to call for help. Luckily U-Haul had a truck available. It was so incredibly stressful.

Mayflower move me from Yuma AZ to North Central Kansas. I had heard how trusted this mover was. What a joke. They stole non-replaceable items. I now have 16 items and damaged items furniture and flooring. Mine was the last load. I lost all fryware, bakeware, boxes and storage containers full of my property. I had an ice chest full of food they even stole. I had close to 200 items missing with a value of over $15,000.00. I could not believe that they would not have instructed their workers not to steal from their customers...

I moved from Florida to North Carolina in February 2014. A desk top has been cracked. There were boxes of broken contents. Another box was packed with oil lubricant for a shredder that leaked all over. Multiple plastic storage containers were broken beyond use. Glider cushions were not boxed and are stained and torn. There are several crystal stemware pieces that are missing...and much more. I placed a claim (including pictures and paperwork for each item) and they denied everything. It is now in arbitration. They are stating that the belongings were moved to another location and back here so they are not responsible for the damages! Do not hire these people!

From the time the packers arrived, problems began. Without going into detail, I would never recommend this company again. I have filed a claim within the time limits, and they say (when I can get a response from someone), they will not cover several items which were damaged, especially a ring of considerable value.

We had Mayflower come out, give us our estimate to pick up and load our stuff from our home to a storage facility not far from our house. At the time we thought that our stuff would be handled with care and ALL of our stuff would make it to our storage unit. The movers showed up and starting packing everything up. While the movers were there I thought it would be nice to buy them a pizza and provided water for them as well. We just recently discovered after opening up our storage unit that no one else had access to or a key to other than myself and my husband that our flat screen television never made it inside the unit. We had a lot of broken items and scratched and broken furniture.

Scheduled in-person estimates on-line, verbally and my appointment was moved a third time. I finally said forget it. Really, if you can't commit to a date to do the estimate - how could you possibly think these people would pick up your items on time or deliver them on time? Very unprofessional!

I am a widow and a senior citizen. I planned to move from texas to Florida. A rep from Daryl Flood was representing Mayflower. I agreed to his terms and was promised a secure move. A packed box was in my car and as there was plenty of room, I asked the mover to please put the box in for moving. He did and was seen. The truck arrived in Florida with no box. I reported it to Flood with no results. I have lost the articles that was in the box. Will never trust mayflower again. I am sorry that you treat widows and senior citizens this way.

NOT JUST DEPENDABLE, DARYL FLOOD DEPENDABLE/ MAYFLOWER. I am writing to explain my extreme displeasure with this company. Although they come with the Mayflower seal of approval, 'Daryl Flood' is NOT DEPENDABLE at all!! I interviewed one of their agents, a Mr. ** (Relocation Consultant) before settling on them as my moving company of choice. He assured me that Dependable Daryl Flood used only their employees, no contract laborers, and that all had extensive training and were extremely reliable. He assured me that they would take utmost care in ensuring that my antique furniture would be handled with the highest level of care. Daryl Flood's quotation cost $3,000 more than the other prospective moving companies, so I was assured that this markup came with the utmost professional care in my cross-country move.

Two (2) 16 x 20 Original Oil Paintings damaged when transported from Illinois to Tulsa, OK in connection with an interstate move by Mayflower Transit (now Unigroup, Inc.). We dealt with Glen Ellyn Moving & Storage and Mayflower Transit, a subsidiary of Unigroup. We paid for our interstate move and on 9.29.14 our furniture and all boxes contained at our Naperville, IL home were removed and loaded onto a truck. The next day, 9.30.14, we unlocked our SAM container and the contents of the container were inventoried by the driver and loaded onto the truck. Two boxes were noted by the driver as having holes. The driver DID NOT point out the damage to us as we were present during the entire unloading and reloading of the contents of the SAM container. All items were delivered to our Tulsa, OK on October 3, 2014. No damages were noted as the driver and crew were unloading the truck.

We actually requested Mayflower for our Military move from CA to KY, in November 2014, since we had used them before and did not have any issues. I wish I could say that for this most recent move. We have been in the Military for 22+ years, and this was our 11th move. To date, this is the first time I have ever felt the need to express our disappointment for services received. We have had more of our items come up missing/broken in this one move, than the previous 10 moves combined (two of which, were overseas)! I'm not talking about little items here and there, we're talking big money items - TV, Callaway Golf Clubs, high end handbags, an entire carton filled with snowboarding gear and clothing, a 100+ pound box of crystal from Germany, tools just to name a few.

It has taken us years to discover all of the damage caused by Mayflower. It all began in California when the recession was beginning. My company went under, we were forced to sell our home and without much of a plan we decided to move back to New Orleans. We contacted several movers and the representative (last name **) told us that Mayflower had what they called their Guaranteed Price or something like that.

My wife Joann contracted Mayflower Moving company to move us from Utica NY to Cape Coral Florida. We had several different moving companies come to our home to look at our to give us a quote on how much it would cost to move us. Some quoted by cubic feet some by pound. The manager Chris and his sales partner Bob ** call several times to ask me how much other companies were charging us. I told him we had 7800 pds and there would likely be more. They also led us to believe they would be the main moving company and they were not brokers who farmed their work out. By the time they got our furniture to Florida our price was $3400.00 more than their quote. Another company arrived and would not release our belonging. I WOULD NOT EVER RECOMMEND THIS Mayflower Company to anyone.

My mother moved from her home in NJ of 53 years to Washington state. The driver picked up the load in NJ in early December, and we were assured that delivery would be between the 11th and 15th in Washington. We heard nothing by the 11th, so I called and was assured by the local service that delivery would be the 15th and the driver would call. On the morning of the 15th, my mother waited for hours but no calls nor delivery came through. I called again, and was told the driver was sick, so the delivery would be the 20 - 22nd. Those days came and went with no calls, no updates, and no delivery. With Christmas approaching, and my Mom sleeping on the floor waiting for furniture each day, we were then assured that it would arrive on the 23rd. No such luck.

I never never use this company. They told me in Mass. takes 3 to 5 days to deliver my stuff. Took 7 days.. They lied. Not worth the price. They charged over 4 thousand $$$. DO NOT USE THIS COMPANY...

My initial contacts with the Mayflower Moving (Montrose Moving of Northern California) was good, however the further into the move the worse it got. We moved from Gilroy, CA to Plano, TX at the end of February, 2014. On load out day, the loaders were unable to get all our goods inside the trailer, so they wrapped up mattresses, box springs and some cartons and placed them on the outside of the trailer at the rear along with patio furniture. These items were exposed to the elements for a 1700 mile trip to Texas thru rain, sleet and snow. Needless to say, they arrived in worse shape than when they were loaded.

I WOULD NEVER USE THIS COMPANY! AVOID AT ALL COST! They made a reservation to drop off a box and it never showed up. I had to call them to find out why and they said that the customer service rep. never called to confirm that a box was available. (In this day and age they are relying on a call center rep to verbally check availability and follow up with customers if not available.) Even though their website and follow up email showed my order as available and confirmed for my delivery date. When I asked for a manager they told me sorry, they called and left a VM for me telling me that the box was unavailable. I keep all my VMs and track every call that comes into my cell and nothing was ever received. So either Verizon, Apple and Myself are all wrong or they are lying.

If I could give them negative stars I would, DO NOT USE THIS COMPANY!!! I moved from Arlington, VA to Atlanta, GA, paid extra to have them move my stuff on a Saturday (08/23/14) to shave down my window period, and not only is it still not here fifteen days later (09/07/14), IT HASN'T EVEN LEFT THE VIRGINIA WAREHOUSE!!!!! I've never felt so taken advantage before in my life. I really liked the rep, he made me feel comfortable and taken care of - it was a ruse. After taking my payment, these people won't tell me anything - because they aren't doing anything, a lot of "I'll see what we can do", "Let me give you a call back", and NOTHING.

I recently moved from Atlanta to New York City and could not have been more pleased. Because I was on a budget, I packed my own boxes and they labeled them accordingly. Nothing was lost, stolen, or otherwise damaged. My furniture and things that could not be boxed were wrapped in blankets and handled carefully. The movers showed up on time both to pick up my things and to drop them off. Because I was moving into an apartment building with specific service elevator hours and scheduling, Mayflower was able to have an exact delivery date which was very important to me. While unpacking my crate on the street, none of my boxes were left unattended or out of eyesight. The movers were professional and efficient. After reading the horror stories on this review website I was extremely nervous about my experience, but I could not be more pleased. I would definitely recommend them and use them again in the future.

The experience was horrible. They mismarked most of the boxes and put them anywhere they could. We had 170 boxes, some of them had 1 piece in it and the rest was just packing paper. That's how they filled the track and justified the cost. Took 2 months to sort it all out. Lost half of my antique china. In some sets all the plates are missing, in some all cups. That was priceless to me. I do not even know how much it was worth. It was produced before 1917 in Russia, the same factory was making china for the czar of Russia.

I wish I had read reviews prior to contacting Mayflower. I just searched for the best companies and supposedly Mayflower was one of names that showed up. We are moving south from Michigan and my biggest concern was date of delivery. I did not want to be hanging out at a motel waiting for our furniture to arrive days and weeks later. The rep came and I thought he would be totally trustworthy when I explained my biggest concern which was a short delivery window. He assured me that it could be seven days to 10 days from pick up to delivery and gave me a hefty quote for the move. Because my concern was not waiting, I decided to go with them even though I could have gotten the move done at a much lower price.

I wish there was a Zero or negative star rating to choose. A well known company and best rated by BBB is not very promising. I have booked my move on May 22nd and my stuff was packed and loaded on Mayflower (Mayflower Dodge) Moving truck on June 18th, 2014. We are moving from Swansea, IL (Suburbs of St. Louis) to Clermont, Florida. Today, it's July 7th, but no idea when they will deliver it. I was given dates for delivery from June 23rd through June 28th. They packed it all in one truck and the loading crew told me it's only our stuff so it should rather be quicker. We were supposed to be assigned a driver for our truck on the date of loading the truck which obviously never happened. Tried to contact many a people and Mayflower Customer care but they kept saying they don't have a driver and can't help it. They still have same answer what they had 20 days ago.

My family is relocating from Philadelphia, PA to CT. I contacted Mayflower and had a sales rep come to my home. I should have been warned when the initial date of the walk-through is. The rep said he was not able to make it and if we could reschedule for another day and time. I did. At the second appointment, he contacted me and stated he was early and if he could come and do the assessment now. I stated that I was at work and would not be off until the agreed upon time. He stated that he understood and would see me then.

We used Mayflower in April 2014 for a move from California to Washington. Everything seemed to go smoothly until we landed and we're expecting a partial refund on what was paid. We were repeatedly told by the initial Mayflower Rep that "You only pay for what is moved based on the weight." So, as a result, we increased the anticipated laden weight from 16,500lbs to 19,999lbs thinking that it was better to be over the amount (and get a refund) than it was to be under the amount and fight to get the property from the driver at the end point.

My delivery date went from a 7 day window to a 10 day window to a, we'll call you and let you know when we will delivery your furniture. Next week, next month, who knows. Oh, and we'll pay you $100 a day even though it will cost twice that to stay in a nearby hotel. Oh, by the way your furniture hasn't moved in the 10 days since we picked up. If you ever want to see your furniture call ANYONE ELSE!!

We had one of the worst moving experience you can imagine. We hired Mayflower because of their "reputation" and competitive pricing, but apparently we didn't do enough research. We found out that Mayflower is a company on paper only and relies on local franchises to do their moves. It has been one surprise after another....and not good ones! We contracted them to move our belongings from Omaha to Mechanicsburg, PA. On the day they were supposed to pack the van, a soft-sided van pulled up to "crate our things for storage" 2 hours and 45 minutes late. They said there wasn't a van/driver available, so they would have to store our things until they could "find one". Mayflower maintained that they were still within contract" because they said they would pick up our things in Omaha and take them to Mechanicsburg. Technically true, but it seemed to us that their decision to store our things for an undetermined amount of time in the process was unreasonable. We seemed to have no recourse but to agree to let them load because we had to be out of the house that day as the new owners had closed.

Everything that could go wrong did. Late delivery 2 weeks, stolen items electronics. No compensation offered. If you don't note item missing upon delivery they won't pay. Didn't realize LCD TV stolen till unpacked. This is a scam company avoid. I don't want anyone to go through what I did.

We contacted AAA Moving and Storage company in Easton, PA to have an estimator come to our home. I pointed out to Ted **, the estimator, the antique secretary desk I had that I wanted to be crated. I had just spent $1500.00 to have some repairs done and to have it refinished. I was told that we should bring that up with the driver. When the driver arrived, he looked at the desk and indicated he would handle it extremely carefully and not to worry that it would be fine. I must say that the pick up date and delivery date were right on the money.

I asked Mayflower for an estimate, since they are one of the bigger names out there as relocation specialists. Our estimator was wonderful, and gave us the impression that our move would be seamless. Was she ever WRONG! We didn't realize that upon contracting with Mayflower, our move would be outsourced to many other smaller companies for packing, trucking, vehicle transport, etc. The packers left the job without packing everything. On the day of loading the truck, we were able to find drawers and cabinets that were left unpacked, but blocked by stacked boxes so they weren't discovered until loading day.

I was moved from W Va to Ohio by a company outsourced by Mayflower named Herlihy from Athens, Ohio. They were very careless: they put my clothing in a used crappy box that broke and all my clothes were in a heap at the bottom of the box all wrinkled, they broke my bed frame, they broke and lost a piece of my computer stand, they damaged my teak wood bedroom outfit, they lost my new flower pots, they lost my iron and the other things in the box that they put the iron in, they lost some framed pictures, they damaged an antique cedar wardrobe, they damaged an antique mahogany credenza and they lost over $100.00 worth of herbs and spices.

We are very disappointed with the quality of this moving company! Since we have finished unpacking, we have found numerous items broken and most unrepairable. A one of a kind sculpture has a busted foot; our crystal chandelier is broken; many pieces of irreplaceable/collectible furniture are dented and in some cases deeply scratched; our Dyson vacuum cleaner has gashes in the base; and, many other pieces of furniture have either some part missing or dented; and, even lawn equipment damaged. Not to mention that we still can't find some items and we only have 3 boxes left to unpack (and they are too small to hold the items we are looking for). But the most upsetting, was my daughter's height chart marking her growth since she was born that someone removed from a table top, threw away and not only didn't ask us if they could remove it, but didn't even tell us they removed it and threw it away. We paid a large amount of money to ensure the move would be as seamless as possible, and that our possessions would be handled with care and respect.

The only positive experience I had with this company was the initial customer service... Once they had my money and I was locked in, all went down hill from there. This company outsources to agencies so they never had direct contact on where my stuff was during the move. They gave me a 2 week window and said the absolute latest my things would arrive would be 1/30/12 (everything was loaded 12/13/12). It has now been a month and they keep saying "due to weather......."

I used their local agent for Pittsburgh Pa, Marodi. I wrongly assumed that using a national company would ensure my furniture was transported carefully and professionally. Both the house I left in Pittsburgh and the home I moved into in Oviedo, Fl were damaged by the movers. All this was documented by photographs as requested during the course of my extensive conversations with Mr. ** who was a manager. They damaged many pieces of furniture including an antique armoire and dresser. They put together a clearly labeled brass bed incorrect so that the mattress and I fell through the frame. They put together other furniture incorrectly as well....such as a mirror put in upside down so that it swings outward. The ceilings and walls were scraped in both homes.

I wish we had read the reviews prior to our move. The experience was terrible from start to finish and we paid a lot of money for poor service and lack of communication. When we tried to contact the company they were not interested. I would never recommend this company.

My daughter and her husband moved from San Diego to Texas. They packed most of their things, some was done by your company. I was there for the process. I saw the movers move boxes/furniture from one truck to another--not very careful in doing so. Unfortunately I was unable to take pictures of the process. By the time they transferred half of the amount of boxes they started to look squash - it seemed that they put heavy boxes on top of light boxes. They pull most of the furniture (also a small crib) into pieces. By the time they arrive at the destination 1/4 of boxes/furniture did not belong to my daughter and there was many things not delivered. Unfortunately they neither put the furniture that they pull apart back together and what's worse some of the parts did not make it even when I saw the movers put all pieces together in the blanket they wrap the things on.

I paid Mayflower $6700 to move me and I'm missing many items (right down to an $8 watch). Can you imagine, someone stole an $8 watch. How low is that. I asked them to move me from NY to FL. It was a bad start from the beginning. The movers were unprepared. They broke my patio table trying to load it on the truck, and two of my leather coats are missing, etc... The list goes on and on. I contacted them, thinking they would help with the claim I filed. Because I paid for full service. Well, it's been over a year now and we are still sending paperwork to each other. I know this will not end well for me, so heads-up out there. Because Mayflower will be the only ones happy. They have your items and your money. I thought people were arrested for robbery, but there's one exception, Mayflower.

In March 2013, we hired Arrow Mayflower to move our belongings from San Antonio to Raton, New Mexico. The first person we dealt with kept promising to bring us boxes and never showed up when she said she would. The day of the move, two trucks showed up rather than the one truck we expected. The young men begged us for anything we were leaving or didn't want. We gave them several items. I believe they were smoking pot as my husband smelled it on them. I had a large, heavy, antique, bronze statue and a floor lamp that were not packed yet. They assured me they would be fine wrapped in their blankets. The shipment showed up late and incomplete. We were told the rest of the shipment would be here shortly. It was days late. We were sleeping on the floor!

We used Mayflower when we moved from San Diego in 2009. Their rep did come to our house to give us details and pricing, We hired Mayflower to do the job. Four of their men showed up at moving day and packed our furniture and household items very nicely in boxes that they provided. They held the delivery until the day to deliver and did so on time that worked very well for us. We met the large truck in Kingman and directed them to our new place as it was a new development and not in the GPS. They had two men to deliver and unload. They did an excellent job for us, setting up beds, reassembling furniture that had to be taken apart for packing. My wife and I were both very happy with the way we were moved. We have not missed any items. Nothing was damaged. One of the men delivered a small item that that had been left on an item that I gave to the driver, a ( TV ) that we did not have room for. The small item was part of a Wii game attached to the TV. He brought it to us about a week after the move. I thought it was very good of him to go out of his way to do so... We were very happy with the whole move and would use Mayflower again if we ever move again...

The Ramar Transportation and Logistics Group in Frederick, Maryland, a franchise of Mayflower has proven to be unreliable and provides even less customer service.

Sandy **, Relocation Coordinator from Ramar Transportation continues to give excuses for delaying shipment by explaining the lack of three drivers. I chose Ramar Transportation because of the reviews and A+ rating on the Better Business Bureau. At this point, I am convinced the reviews were written by company members.

I contacted Mayflower when I found I would be deploying with the military and would not be returning to the same location when I returned home. I spoke with the representative and was told that if I purchased a container, they would hold it in their warehouse until I got home and knew where I would be living. At that time, they would deliver the container directly to the new location AND the price was much better than some of the other competitors. GREAT, right? Wrong. First thing this morning, I called trying to have my container shipped to my new address, only to be told they didn't service the area and would have to directly contact the local office and call me back.

I have already sent in a complaint and you responded. I appreciate the quick reply. I also informed you that I sent a complaint to Consumer Advocate and thought you would be interested in the outcome. Consumer Advocate closed the case in favor of the movers. Due to the fact that it is a he-said-she-said situation, there is nothing they can do. Although we have a contract specifying what they were to move and didn't do it, it's not against the law. Consumer Advocate also informed us that they cannot force them to fix our damaged furniture and that Mayflower told them we needed to pay for extra insurance. We were never informed of that by the company and can only add it to their list of lies.

Mayflower Treasure Coast Movers in Ft. Pierce, Florida - The worst experience we have ever had with a moving company. The salesman that came to our house promised to give us two trucks and four men. He did not carry out his obligation. Instead, we received three men, one of which was set up prior to the move to do some packing in our kitchen and dining room. This left two men. One truck was sent and could not fit all the furniture. The movers had to pack our two cars and we had to make a half a dozen trips in our cars to unload everything we had until 11 at night. We were promised that mattresses and fragile things would be covered. Our mattress was handled by their bare hands with no cover. Damage was done to several pieces of furniture. We were overcharged for the move and when we turned in a form on the damage to the furniture, they are refusing to fix it.

I used Mayflower for a long distance move. The initial customer service was great but got progressively worse throughout my experience. The movers picked up my load and then put it in a storage locker in order to hold it for 2 days due to a driver delay, which was the beginning of the frustrating experience. My belongings were loaded, unloaded, and then reloaded into their final truck and that much moving created a lot of wear and tear on my boxes and packaging, which ultimately affected the condition of my belongings when they were delivered.

Packing and loading was done in Hazleton, PA by 3 men and the driver/owner of the truck for the move to Venice, Florida. All packing was done in an acceptable manner in Hazleton. But on delivery of our goods in Florida, the driver/owner of the truck and his teenage brother-in-law were the only persons to unload our shipment. The young man (brother-in-law) barely held his own on a hot July day. Many items were damaged. A ramp for the truck was not available as it was when loading the truck in PA, so all things had to be lifted down from above the edge of the truck. Some items that were loaded by the driver/owner in Hazleton were not received in Florida. Do I think that they were stolen? You betcha!

I wish I could give Mayflower / Daryl Flood 0 stars. We thought that our move to San Francisco (from Dallas) would be stress free using a moving company rather than moving things ourselves. It was anything but that. Our things only arrived one day later than guaranteed, but only were delivered to our apartment (out of storage in Oakland) because my fiance and I texted / called / emailed nonstop for days to get everything figured out. We also personally got the permits needed for the move because Mayflower "didn't know that you needed signs posted to move to SF city limits (which seems crazy since they are a national moving company)." We had a very hard time reaching our Move Coordinator, actually calling her 4 times on move day to no answer while the movers could reach her on the first try. It seems weird to be screened by the person dedicated to helping you move. I would definitely not use Mayflower / Daryl Flood for a cross country move. Awful experience.

I called Mayflower (in Norwalk, Ca) and asked to have a salesman come to estimate my move. The lady on the phone was very helpful but doesn't speak very good English. Then the salesman called and left a message on the phone saying that where I live was way too far from their office, so it would be not worth a drive for him to give me an estimate and therefore was canceling the appointment. His voice tone was not very nice. Later on a Sunday night, he was able to talk to me maybe figuring that I may not have gotten the message. I was not happy, first of all, calling on a Sunday night, not a business day and hour. But anyways, he said that the storage was not free. And because I was already disappointed with him even so, I said that I was not interested anymore and he hung up even before I finished my sentence. He was very rude! I figured he must be very tired! But that is not the way you treat a customer. I was furious that the next day, I immediately talked to Maria (their customer service) and explained to her my disappointment. Apologizing didn't work for me because I was a very unhappy customer!

If you are considering this company to move your home, please read why not to use them. We went with Mayflower also known as Ramar or United moving company. They talk a great game, but their move was beyond atrocious. We moved from our 4,000 sq. ft. home on the east coast to mid-west. They arrived 2-1/12 hours late on the day of the move, which started us at 10:30 vs 8:30 a.m. Then they had one driver with two movers. They were there moving my things onto the truck until 12:45 a.m. the next day! That's just over 14 hours! Everything was neatly packed and placed mostly in the center of the rooms. The driver spent the entire day on his cellphone complaining about how frequently his cell battery was running out and never lifted a finger to help expedite the move. I, the customer, was loading boxes by 9 p.m.!

I live in the condos. Yesterday, on the 24th day of Aug., the Mayflower Movers were out here moving someone off the 3rd floor where I also reside. As my wife and I left to go shopping, we exited the building and there were boxes in the middle of the stairwell. The door in our building has an auto lock. They bent the door back so far that they sprung the hinges, so now it won't shut on its own. And now anyone can access the building and we have security. When we arrived back, tape and paper were everywhere and the door was damaged. I made a call to the homeowners association to make sure it's documented and that they be held responsible for the damage. After what I saw and observed, I will never use them for anything. The damage they caused could become a safety risk for myself and the rest of the tenants that live out here. Thank you in advance.

It’s the worse move ever! Just do not use them, period! The worst moving experience in my life and I have moved lots! Empty promises, untrained packers, lies, nonresponsive... I could go on and on. You will not get return phone calls. Your driver will lie to you - tell you what he thinks you want to hear and then walk off the job with your paperwork and belongings. Your belongings will be transferred to a different truck, and you will not have any idea if everything makes it to a new truck. You will be told that your delivery is on one date and take time off of work to find out it will not be arriving for another week to 10 days. Your household goods that you worked hard for or have been in your family for years will be treated like trash! It will be a huge slap in the face! You will be heartbroken, angry, frustrated, you will cry and scream at the way your belongings will arrive, if or when, at the other end. And they will not care one bit! Just do not hire them!

They ignored and denied my claim for damages. I paid for full replacement. They kept delaying the process. I pretended to have lost photos and files. Then they said we missed deadline. They never submitted a full response. After over a year, they kicked it to corporate where a Ms. Julie ** stated she would respond in 15 days. Fifteen weeks later, there’s still no response. I am out of money, repairs, and enjoyment of my personal belongings. Their sole intent is to deny, deny, and deny and wait for you to give up. They’re totally unprofessional.

Mayflower Movers - I wrote to you about my identity theft due to Mayflower and all the missing items. The identity theft involved A 2011 IRS income tax check issued under my social security number, etc.