Mayflower Reviews

If you thought dealing with Healthcare was bad, hopefully, you don't have a claim and deal with Claims Team 1. When we were going to update our claims, that portion of the website (claims) was out for over 3 weeks. We had someone from corporate call us and apologize and when you tell them of the issues, they tell you they have no control over claims?? Then, Why did they bother to call? An apology doesn't resolve the issue with claims or getting back in a timely matter. All they do is push it to different people (more delay) and take weeks to respond, if at all. Please note, Mayflower is also part of United. I would challenge their CEO, Kevin A. Krakora, to address the inefficiencies in their people, process and technology. I am still waiting 2 weeks now, after I got an initial response that my claim was "almost done", and we will get back to you by the "end of the week" ... yeah, right!

Finally, let me share some things you need to ensure you are ready to move:

1) Driver does inventory, make sure there are pictures and labeled correctly. You may find the driver labels your items with scratches, or some damage , when there is none. The picture validates that!

2) If you ask for climate control for storage, make sure it is spelled out in the invoice as they don't DO THAT. You need to make sure it is ITEMIZED on the invoice.

3) Sometimes the driver will claim they cannot get the Semi-truck in the neighborhood (when they can). Instead, they offload it to smaller (U-Haul) trucks. This additional movement opens you up to damages! Drivers get extra-pay for this!

4) Find out exactly where they are storing your goods. The facility may not be up to standards (dirty, no climate control, etc.).

5) Finally, if you do have to file a claim. Get estimates of fixing (replacing) the items. They will send an inspector our ( 2-3 weeks) and will just offer you a lump sum. Don't take it as you may find, for example, cleaning the upholstery, does not come out! You need full replacement value; but, it would be TOO LATE, because you took their lump sum. Do your due diligence.

6) Stay persistent. They will deny, delay and lie! I cannot tell you how many times I was told, we will call, or get back by the end of the week!

Original Review: We had used Mayflower and United for previous moves with little no incidents. However, this last moved had stains on upholstery, furniture scratches and breaks, dirty beds, poorly packed clothing, etc. Filing a claim has turned out to be a nightmare. They tell not to do anything, while they drag it out and low-ball repairing or fixing anything. What is unfortunate is that we paid extra for FULL-VALUE replacement ( which turned out to be a scam).

One thing we learn was that drivers have a slush fund to gain money for themselves when they claim they cannot get the Semi-Truck into your neighborhood. Instead, they will go to a U-Haul, transfer you items from the Semi to the U-haul ( probably multi-times) and deliver it. This is usually not necessary and it causes potential damage ( more moving) and exhaust the workers. However, the driver gets to get extra pay for this. Shows they don't really care about the contents or you. Mayflower/United should STOP this practice!

The second point, if the salesperson indicates/hints your items will be placed in climate control facilities. Make them prove it. As we discovered, your items are in a warehouse, control by what the OUTSIDE temperature happen to be ( NO Temperature control). If you are able to get a hold of anyone from claims, they will tell you 7 days, etc. only to not get any feedback. You will find that you have to PULL constantly as they share (PUSH) no information. 2 1/2 months later ... we are still pulling. You might as well get ready for arbitration because they aren't going to respond. You actually need a class action lawsuit to clean this mess up. Unfortunately, we have another move ... and we cannot recommend Mayflower/United. If you do use them, hopefully, claims are not needed! Order Number: **.

Our first crew was witnessed by neighbors throwing boxes into the truck, and the destination crew arrived two hours early, unloading all of our belongings onto the front lawn, driveway, and street. They did not properly protect the floors in our new construction home, leaving mud and leaves all over our finished basement floor. Boxes were piled without any order, placed in the wrong rooms, and furniture was not placed properly, leaving a complete mess that took us two weeks to organize. At no point were we offered any help to resolve these issues. The crews falsely documented several items as pre-damaged on the inventory report, rushed us through paperwork without allowing us to read or verify it, frequently complained during the move, and many barely spoke English, making communication extremely difficult.

We initially had Katie ** as our salesperson, who did a great job convincing us we would receive a top-notch experience. Sunny ** seemed genuinely concerned, apologizing and saying it was good that we purchased extra coverage. Valerie initially appeared attentive and acted as if our claim would be resolved satisfactorily. However, Bethany ** from claims proved rude, dismissive, and clearly only cared about protecting the company, not the customer.

Despite purchasing full-value protection coverage for $98,000, and being charged over $20,000 for this hellacious move, our high-value furniture has been compromised, leaving us with serious financial and emotional stress. We now realize we were misled and deceived throughout the entire process. Based on our experience, we strongly advise against using Premier Mayflower Movers.

By the time I received on August 8 they mixed everything up I paid extra for a drop off that did not get dropped off until everything was removed from trucks a lot of damages, tore up 10 plus boxes and chips on my furniture. I am still going through damages. I would not recommend this moving company ever. I thought it would be good because it has been around for a long time but we definitely did not get good service. I paid a lot of money to make sure my furniture was safe but I Could have bought all brand new furniture (even though it would have been different) and not had the money I am out. I could go on and on. Hopefully I am able to repair and re-place but I’m sure I will not get anything to make this possible. This is just a few of the damages.

Currently it’s May 31st and we STILL have no driver and our entire house is sitting in a warehouse in Atlanta waiting for Mayflower to obtain a driver!!!! Our delivery window is June 2-9! We don’t feel this is professional and it’s extremely stressful! Moved across country with Mayflower four years ago no problem. Appears things have changed for the worst and we are left wondering if and when our house will be delivered with no recourse and no real answers. Think twice before engaging Armstrong/Mayflower and make sure your contract compensates you more than 100$/day for delays past your contracted range of dates!

Our load was not to be taken off the truck until it arrived at our new home so the items must have been stolen off the truck the other stop that they were to make. We trusted them with our house full of belongings and this is what we got. Does absolutely no good to complain to Mayflower as they don't even respond. Save yourself the aggravation and choose another company as these people should not even be licensed.

Patio furniture, a rug, and multiple boxes of books

When I first signed with them, they were incredibly responsive and friendly. But the moment I signed the contract, their tone shifted completely. It felt less like I was a client and more like I was dealing with a debt collector. The experience only got worse: They showed up six hours early, completely unannounced, disrupting my entire moving day. They unpacked items that weren't even mine and I had to beg them to take those items back so they could get to the right person. As I started to unpack and settle in, I realized how much of my stuff was simply gone. And the cherry on top? After filing a claim, I received a check for $87.00. That’s right—eighty-seven dollars for thousands in lost property. They claim they don't use contractors—this is a lie. Both ends of my move were handled by contractors working through Chipman/Mayflower, who in turn had hired their own people. Their “no contracting” claim is pure marketing spin.

I feel absolutely taken advantage of. If I had known how awful this would be, I would have used a POD and packed everything myself. At least then I’d have some peace of mind. And if you still choose to use them despite this warning, take out every bit of insurance you can—Because you’ll need it when your inevitable claim is filed. If you value your belongings—especially anything rare, personal, or irreplaceable—DO NOT USE Mayflower / Chipman. You’ll regret it, just like I do.

I finally (losing my patience) told her that she is the only one of 6 moving companies who keeps telling me that I don't know what I am doing (should I mention that I am ex-military who used to move around every 2-3 years?). She simply responded to just use one of the other 6 moving companies. I then tried to call Mayflower to discuss the situation and see if I can be placed with someone else. I was placed with someone who keeps saying I am sorry but not understanding the situation. She said she will pass me to someone else and the call was disconnected.

This impression just let me to stop trying to contact Mayflower. Worst experience just trying to get a simple quote. What a waste of time! Horrible customer service and engagement process. Do not waste your time with a company with an attitude that they are too big to care for customer service. Nothing good can come up moving forward with a company with this type of engagement process.

The shipment was delivered extremely damaged and it was apparent that they had not put any care into this move at all; when the damage was catalogued and sent to the claims team they mentioned either a flat out check for $500 (much lesser value than the items damaged even considering their depreciation after being bought) or a "full review" process where they couldn't guarantee on an ETA (and demanded that I keep the damaged items which was most of my large furniture/kitchen ceramics/all glass and decorative items unrepaired and unreplaced for their inspection "so they can confirm that the items were truly damaged in the move"); the items were packed undamaged (obviously no one would pack all their kitchenware/decorative things broken and shattered for a move and pay >5 thousand dollars to move them across the country, and the boxes were obviously in shambles and torn severely after the move like their contents inside...

What other proof was required other than the shipment boxes leaving undamaged when the movers collected them, and arriving completely damaged when the movers dropped them off? They clearly try to drag out the process and make it unpleasant/tedious so most people with jobs/commitments cannot follow through on the hassle/time/effort it takes to actually follow through their inefficient claims process). The prices kept on changing and there was discrepancy with the amounts quoted (higher and higher); then randomly 2 months after my move and payment, they sent an additional bill of $300 without explanation/nothing having changed in the transaction over months and demanded that I pay more. Was a terribly frustrating/fraudulent/bitter experience overall that I would not recommend to anyone else. Refused to send payment confirmation/invoice and were obnoxious when this was requested.

Overall, we were relatively devastated with how much of our furniture was damaged: a shattered floor-length mirror, a broken exercise machine, a tv with missing legs, countless damages books. They also packed two live, large plants, which I noted shouldn't go on the truck, and both were dead upon arrival. Because four men were loading furniture, there was no way I could watch everyone at once, nor did anyone check with me before loading plants, which are on the "cannot pack" list. Since Mayflower is supposed to be a dependable company, I'm not sure who you can hire who doesn't treat your things like garbage.

I do not understand what went wrong but most of my furniture was ruined. My black canopy bedroom suit had their blue felt blankets that had melted into the finish of my black 5 piece king bedroom suite. My Cosier black leather massage chair had all the leather ripped from top to bottom. They had large gashes and the finish was damaged on several areas of my tv console that was purchased from Burdorf’s Interiors. They totally destroyed my Tuscany dining table purchased from Arhaus with scratches all over the top. Had gashes and chips of wood out of the legs of table. They also damaged a couple of the dining chairs that was bought from Arhaus. A broken large clock, Scag Tiger Cat 2 lawn mower had a big gash out of the side. I didn’t even claim it because we sold it 2 months after it was delivered. It only had 25 hours. I could go on with all of the items that were damaged, but the list is too long.

I filed a claim within three weeks of having my furniture delivered. They give you up to nine months. I didn’t claim all items because I bought a stain pen and repaired about 5 large items myself. I know nothing is perfect so I only claimed items that were so damaged that it needed professional attention. I have been so distraught and couldn’t believe that my Furniture was so damaged. If I would have known I would have sold all of my furniture and when we moved into our new home in Tennessee bought new furniture.

I felt confident and trusted that my Furniture would make it with no issues. Mayflower??? That’s not the case. They have repaired some of the furniture and it has been satisfactory. It’s not perfect, but it looks good. I’m very happy that they did repair a lot of the furniture. They still should make a settlement offer of 20k and I would be satisfied and able to purchase a new table, massage chair, 2 area rugs that were damaged and the other items that were damaged. They tried to repair my dining table, but each time they would put a finish on it. It kept getting worse so after two attempts, I said no more. They are in possession of my dining table so at my new home, we have no dining table.

Now that we are down to the last few pieces such as my dining room table, my massage chair a couple of my thousand-dollar rugs they’re wanting to give me grief and they’re taking too long. They did make an offer 2 weeks ago but it was so low that it barely covered the purchase of replacement of my dining table. Waiting for another settlement offer because the first settlement offer was no good and I disputed the offer.

I will follow up on this complaint to let customers know before they hire this company how my situation turns out. Mayflower/ Unigroup Team 10 (Cheryl) said today that they would be sending me a second settlement offer and it would be here by 5:30 PM. It is 9:30 PM and I’ve still not received. It’s Friday. They’re not back in the office until Monday. Hopefully, I don’t have to go to small claims court, or the BBB but I will follow up on this review and let you know how it turns out. I paid a lot of extra money for the Full Value Protection Insurance. So far they’re not taking responsibility of some of the damaged items. Hopefully, this will change soon.

It's been two months since the accident, and we still haven’t received any compensation for our damaged items. Our toddler has been sleeping on a mattress on the floor since June, we’ve been using our couch which has oil spills all over it, and our garage is full to the brim of our destroyed belongings. It’s been a heartbreaking experience for our family.

Over this time, we’ve done what Mayflower has asked which has meant itemizing nearly 300 damaged items for their “inspector” to review. They’ve sent an inspection team out twice already. Each inspection was supposed to be “comprehensive” but their inspectors have only managed to hang around long enough to examine about half of our damaged items. To make matters worse, they refuse to refund us any portion of the moving costs as required by the bill of lading contract, despite them damaging or destroying nearly everything we own.

Dealing with them has become a full time job. Their claims team that deals with catastrophic events has been nothing but robotic and unsympathetic. It’s very clear their priority is trying to save the company money rather than doing the ethical thing and fixing the mess they’ve created by FLIPPING A SEMI TRUCK. I don’t know how they sleep at night. For their own sake, I hope they never find themselves on the other side of the phone attempting to deal with their own colleagues.

I was injured shortly after I moved into my new house and had to have spine surgery so I have been unable to unload these boxes. In addition do not getting all my belongings the husband and wife that were driving the truck didn't put all my belongings in there. They said it was too full because they took on another job. So they just left a lot of my belongings there at the house. I paid Mayflower to move everything but they didn't do that. I had to pay another $4,000 to get the rest of my belongings that should have been on the truck to me and here in Arizona. This is absurd. I told Mayflower about this and that I wanted to be reimbursed for the $4,000 because it should have come with the first truck. All I got was a rude assistant and was never reimbursed. At this point now that I'm discovering that I'm missing so much personal property I'm going to take them to court. Okay I have a receipt.

As for the move itself, I noted multiple items that were not tagged and the movers on the other end had to maneuver crates where it did not come across like the truck had been organized for a long distance move. The mattresses were not listed at all in the inventory, so we were unsure if they even made it until we opened the crate that they were in. We’re still missing several boxes due to the lack of organization with their inventory and had to buy new screws for the beds and dining table because they didn’t make a parts box. Not to mention the extra work that their lack of communication and unwillingness to work with me caused for them and the movers on the other end. They packed items from the rental that I am now going to have to mail back to the owner. That happens but very much could have been avoided.

Despite all of this, I bought Stephen and his team lunch and chose not to react to their rude comments because my only goal was to get us moved. I will say, I’m in my mid-thirties and haven’t been called “young lady” in years. Stephen was also adamant that I sign a waiver, saying that we don’t have anything over $1,000 in our inventory (we do), to ensure that any damages wouldn’t come out of his pocket. I understand not wanting to be liable but I offered to wrap the items, myself, multiple times and asked what more we could do to protect the items. They kept yelling at me that the $35 wall art wasn’t wrapped properly while I was more concerned about the couch, the tvs, the mattresses, etc.

The movers on the other end were very polite and professional but unfortunately the first team’s lack of attention to detail made their job 10 times harder. Not only was this terrible customer service but it was an even worse operational performance. I would not recommend moving forward if it is this same team in Colorado.