Mayflower Reviews

I was injured shortly after I moved into my new house and had to have spine surgery so I have been unable to unload these boxes. In addition do not getting all my belongings the husband and wife that were driving the truck didn't put all my belongings in there. They said it was too full because they took on another job. So they just left a lot of my belongings there at the house. I paid Mayflower to move everything but they didn't do that. I had to pay another $4,000 to get the rest of my belongings that should have been on the truck to me and here in Arizona. This is absurd. I told Mayflower about this and that I wanted to be reimbursed for the $4,000 because it should have come with the first truck. All I got was a rude assistant and was never reimbursed. At this point now that I'm discovering that I'm missing so much personal property I'm going to take them to court. Okay I have a receipt.

As for the move itself, I noted multiple items that were not tagged and the movers on the other end had to maneuver crates where it did not come across like the truck had been organized for a long distance move. The mattresses were not listed at all in the inventory, so we were unsure if they even made it until we opened the crate that they were in. We’re still missing several boxes due to the lack of organization with their inventory and had to buy new screws for the beds and dining table because they didn’t make a parts box. Not to mention the extra work that their lack of communication and unwillingness to work with me caused for them and the movers on the other end. They packed items from the rental that I am now going to have to mail back to the owner. That happens but very much could have been avoided.

Despite all of this, I bought Stephen and his team lunch and chose not to react to their rude comments because my only goal was to get us moved. I will say, I’m in my mid-thirties and haven’t been called “young lady” in years. Stephen was also adamant that I sign a waiver, saying that we don’t have anything over $1,000 in our inventory (we do), to ensure that any damages wouldn’t come out of his pocket. I understand not wanting to be liable but I offered to wrap the items, myself, multiple times and asked what more we could do to protect the items. They kept yelling at me that the $35 wall art wasn’t wrapped properly while I was more concerned about the couch, the tvs, the mattresses, etc.

The movers on the other end were very polite and professional but unfortunately the first team’s lack of attention to detail made their job 10 times harder. Not only was this terrible customer service but it was an even worse operational performance. I would not recommend moving forward if it is this same team in Colorado.

When we challenged the values they assigned and the products they wanted to replace ours with, they decided they would salvage every item we disputed. They did add one item we did not dispute to the salvage list. I set of items they extremely lowballed us on was a set of wooden shelves built by craftsmen. It was three units measuring 10 feet in length. The company did not put a label on it or any type of markings. We found a replacement meeting the exact description for several thousand more than their initial offer. We had to show label or a receipt in order for the company to accept our claim. Didn't their contractor provide a detailed description of the items? The other option was to be in arbitration for a couple years while our household remained in disarray.

Several items she had photos/videos of from before the move without damage were damaged during the move. Claims Team 4/Heather Sherburn determined the damage was preexisting, even though we had photographic evidence that the items were not damaged prior to the move and showed up with significant damage after the move. Our options were to remain in disarray for a couple years, while our claim moved through arbitration, or accept their lack of customer service and good faith practices.

Not only will I not recommend Mayflower to any friends who move, I would recommend they find someone else. Three drunks with a truck would be better. In the end we settled for ~$8,000 less than the replacement value of the damaged items they salvaged and incorrectly determined were already damaged because one of my wife's disabilities is OCD and having the house in disarray was causing her more issues.

What is evident is that when the furniture was unloaded, it was never re-wrapped in blankets before being put in the warehouse. The delivery team was wholly unprofessional and caused damage to the house. When we filed a claim for the furniture damage, the end result was about $514 paid out for almost $10K in damages due to the limits of their coverage. I would NOT recommend them.

I was particularly impressed with their attention to detail and their commitment to customer service. Whenever I had a question or concern, they were always quick to respond and went out of their way to ensure that I was satisfied with the service I received. Overall, I would highly recommend Mayflower to anyone who is looking for a reliable and professional moving company. Their team in San Francisco is top-notch and I couldn't be happier with the service they provided. Thank you, Mayflower!

The estimator gave me lots of good information and explained the insurance options to me. The US government requires them to provide rudimentary insurance for free, but this insurance had very low payout amounts. They offered their $0 deductible insurance and said that claims were a simple process of submitting pictures of any damage.

After comparing their quote to a competitor's, we decided to go with Mayflower because they seemed more straightforward and reputable than their competitor. This is where things started to go downhill. Shortly after booking them, we accepted an offer on our house in SC and placed an offer on a new house in CO. The dates were slightly different from the estimated dates we had discussed, so I wanted to make sure they would still work. After two unanswered emails to my move coordinator, I tried calling her. I went immediately to her voicemail and left several messages.

After 2 days, I tried calling the main number of the company Mayflower partnered with to handle my move and all calls kept getting redirected to my move coordinator's voicemail. After 4 days I finally got in touch with her and she said that she had family emergency. None of this explains why there was no alternate contact for me. I should have walked away at this point but, alas, hindsight is 20/20.

Fast forward to packing day. The packing crew arrived and began packing all of our loose items into boxes. Some of them did a great job, especially the leader of the crew. I will say, the one bright light in all of this is that none of our dishes were damaged in transit, due to being packed properly. The guy that packed our garage was not as thorough or competent. He literally dumped all the tools from my workbench into a box without wrapping or packing them at all. I had a firearm that was being moved and I had been instructed to set it aside so that the serial number could be recorded. I pointed out the gun case to him when he arrived but found that it was just thrown in the same box with my tools, no serial number having been recorded.

Then came loading day. First, we found that the packing crew had neglected to pack some loose items. The leader of the loading crew told me "I'm a loader not a packer" when I asked him to pack these items up. So instead of boxing them, he put them in the truck loose and, not surprisingly at all, most of these items were damaged upon arrival. Then came the most shocking part of all. I watched one guy stand at the bottom of the stairs and catch boxes of my possession that the other guy slid down to him. Not only were there not two people holding on at all times, there were no people holding on when they were mid slide down the stairs. And since they didn't hang the blankets on the walls and corners like they promised they would, some of these items scuffed the walls which had just been painted as part of the selling process.

So now everything we owned, besides are cars, was loaded on these trucks. I was promised early on that I would get a guaranteed delivery date on the loading day. Nope, they gave me a 4 day window. I was told I would get daily updates on the location of the truck and when it would arrive. Nope, their online tracking didn’t work and it usually took several phone calls to get my move coordinator on the phone.

So over a week later (12 days to be exact) the truck arrived at our new house. The unloading crew was much more professional that the loading crew. They did place more floor and wall protection up, but unfortunately it was not enough. There had been some type of black substance on the floor of the moving truck and it carried over onto the bottom of our dresser. This left some wonderful black marks on our cream-colored carpet. However, they unloaded relatively quickly and we were able to start unpacking.

After unpacking, we realized a good amount of damage to our possessions. Most of it was dings, nicks, and dents of furniture. One dresser had been moved without emptying the drawers and since it was tall, it had basically shaken itself apart. Yes it was IKEA, but had it been emptied, it surely would have survived. A desk was wrapped so tightly in blankets that the metal legs buckled. My poker table looked like someone dropped it. And my wife's spice rack, which had belonged to her grandmother, had been broken in several places. This spice rack was one of the items that the packing team missed and the loading team just threw on the truck. Thanks guys!

So we went about filing our insurance claim. You are only allowed to file once, so we had to wait until we had everything unpacked. And since you can't get rid of anything until the claim is settled, we had to keep around the furniture that was damaged beyond use. I filed the claim, including multiple pictures of every item damaged. The total amount came to $1,900. I knew they would offer lower, but since I theoretically had $90,000 in coverage, I thought it would still be enough to replace the items that were completely destroyed.

They gave us two options: a check for $500 or have a "repair specialist" come in and tell us how much it would cost to repair everything. I asked if the $500 could be increased to $750, considering the horrible packing they had done and included pictures that I didn't originally include in my claim. Nope, $500 is the best they could do. And since I knew their "repair specialist" would be under strict orders to find our claim to be less than $500, I took the check so I could end my business with this joke of a company. Wow, that was long but it felt good to get it off my chest. Hopefully someone will read this and it will prevent them from making the same mistake I did.

Julie, our move coordinator, was extremely unresponsive. Couldn't reach her day of the move. No one checked in or let us know how to proceed. We were renting and our lease was up in a few days...we were also set to leave PA for WA the next day with out 5 week old infant. Thankfully Jarrod, our driver, was able to contact someone who came to get the second truck load of our belongings the next day.

Fast forward a week, we receive our first truck load...the movers were supposed to being essentials but instead we received our Christmas decorations and storage from the garage along with one couch and a mattress. They neglected to bring the crib/baby items or any clothes from our master bedroom. I suspect this is because we lived on the third and fourth floor of a duplex and the movers didn't want to carry everything down that many stairs...so they left it for the movers coming the following day. I get that its a ton of work, but to neglect to bring necessities is not okay...especially when you are paying upwards of $17,000 for a cross-country move.

Meanwhile the second truck load was sitting in a storage facility in New Jersey. Apparently even though our items were picked up, no one told us that they would be living in a storage facility indefinitely until they could find a driver. For the next few weeks we called Julie at Sinclair everyday...she never had any update for us. Nor did she ever reach out to us for any updates. The only way we were able to get our items was by contacting Mayflower's general counsel and Sarah White at customer service (who was the only highlight of our move and very helpful).

Our items were eventually delivered Mid-July and many items were damaged either from movers (there was a ring mark on our dresser like someone left a soda can on it?) or sitting in the heat in a warehouse in the middle of summer. Luckily by dealing with their lawyer and Sarah we were able to get some compensation, but truthfully not nearly enough to make up for what we had to spend on accommodations and necessities while waiting for the second truck that came 4 weeks after our delivery spread was set to end....and 2 months after the items were picked up.

All in all I would caution anyone to use Sinclair after this experience, we certainly never will again. Specifically do not have Julie as your move coordinator she was impossible to communicate with and never called us back when she said she would etc. While Cecelia was great to work with, she is a sales person and at the end of the day does not do anything to coordinate your move whatsoever.

We had nice winter clothing in there that wasn’t in wardrobe boxes. We would’ve gladly packed it ourselves HAD THEY BEEN HONEST! Our stuff was going into storage and I did not want my winter clothing going into their secondhand boxes. In addition, they dented or broke numerous items and refused to take ownership of it. DO NOT USE THEM. WE USED ANOTHER COMPANY LEAVING FL TO BOSTON AND OUR STUFF ARRIVED IN GREAT SHAPE. MAYFLOWER IS EXPENSIVE BUT NOT WORTH IT.

Mayflower then had an inspector evaluate the damaged and moldy furniture. After the inspector took pictures I was advised by Mayflower to get rid of the moldy furniture, and I would be timely compensated so I could purchase new replacement furniture. Despite having purchased additional coverage, and specifically including identifying the high value items before the move, it has been more than six months and Mayflower refuses to pay the claim. This is now January 2022. Mayflower claimed the paperwork (including the delivery inventory sheets along with high value inventory) for my move is missing. Even after I sent them my copies of their paperwork with their mover’s signatures on the copies they are still refusing to pay the claim.

I've been trying diligently for more than six months to get compensated. Mayflower's claims department just don’t care even though Federal law requires a claim be settled within 120 days after a written complaint is filed about the lost and damaged items. BE FOREWARNED, should you incur a loss with Mayflower, you will probably have to sue the company to get compensated for your losses. ALSO BE FOREWARNED the insurance you purchase from Mayflower is not insurance at all, and not controlled by state or federal insurance laws. You may want to consider other insurance through your homeowners policy for the move. Rather than paying the claim, I presume Mayflower figures most people don’t have the resources to file a lawsuit, and can away without paying their claims.

On pick-up, we realized that even that estimate was wrong. Even though they had a full inventory and we double-checked the cubic feet our items used (it was under the contracted amount), there is obviously some other calculation they purposefully do not tell you until pick-up so they can charge you for overage. AFTER all of our items were loaded onto the truck we were forced to agree to an additional $1,100 payment or they would unload our items and leave them on the sidewalk. They also refused to provide us with a bill of lading, which is now hindering our ability to submit a claim for everything they damaged (see below).

Mayflower further told us that they would provide an estimated delivery date once the items were picked up. Called two days after pick-up and were told "we don't have an estimate. We have no way of getting an estimate." We called back daily to try to find out where our belongings were and were told to "stop calling." (We were sitting with an empty apartment in our new location at this point.) We finally reached someone at the trucking company who had our stuff. They told us that Mayflower had actually told them that we COULD NOT accept delivery of our items yet and to not schedule delivery. We only received delivery of our items in a timely manner because the operations person at the trucking company took pity on us for the miserable experience we were having with Mayflower.

Mayflower also did not notify us when the delivery date was eventually set. Even after making contact with the trucking company, we continued our daily outreach to Mayflower, since we had paid them $1,300 to theoretically be our advocate and go between with the trucking company. At 4:30 pm on Columbus Day, we reached someone new at Mayflower (Anthony and Brice, the two people originally on our account had long since stopped answering the phone when we called.) This new person told us, "Oh, your stuff is scheduled to be delivered at 8:00 am tomorrow morning. They didn't tell you?" Since we had both just started new jobs, our extended family scrambled to cancel plans and call out of their own work in order to accept delivery on our behalf. We are certain the intent of the people we were dealing with was to claim we were not home and charge us a premium for re-delivery.

Mayflower also send a trucking company with a one-star rating on Better Business Bureau. (We had no knowledge of which trucking company they were going to send and no control over it.) After extorting us on pick up, they delivered a truck full of smashed, dented and damaged boxes. Every single piece of furniture they touched is scratched, chipped, and many look like they were dragged over concrete. Half of our dishes were cracked, many so badly that we could not undo the bubble wrap.

The siding is completely stripped from our wooden bookcases and there are chips in tables and dressers. Finally, our contract included furniture assembly and disassembly. They lost the two screws that hold together our bed frame and left the center support bar lying in the middle of the floor unattached. They then decided to put the heavy storage box springs and mattress on top of the unsupported bed frame and leave. The box springs and mattress were sagging in the middle and completely unsafe to use. We needed to disassemble the mattress and box spring, purchase new screws and put everything together ourselves in order to sleep in our bed. This will also hinder our claim since we are "not supposed to touch" damaged items. The company did not provide a bill of lading on delivery either.

Since our new home wasn't ready, our belongings were being put in their storage facility. He promised my items to be stored in a climate controlled environment. LIES. He said when we were ready to move to give 3 weeks' notice to bring our items to our new location...LIE. When I emailed to complaint about the first part of my move David ignored my note & the coordinator never heard of the things he had promised. Marivel our move coordinator was unorganized & couldn't remember what she stated in prior emails or phone calls. I can't tell you how many times she asked for the same thing or she tried to double talk herself out of things she had said prior.

After my initial move to storage - the handling of my items were not as promised. I submitted a complaint with Leah - whom I never heard from again. When they came to move us they tagged my items but never scanned them - the owner of the truck (not Mayflower) stated her phone was dying and couldn't. Hence the reason for part 2 of my review.

Upon delivery from NJ to SC I called 4 weeks prior to my close date for my new home to schedule the delivery allowing more time than David ** stated. Well - it took 6 weeks. Marivel the coordinator stated it was up to the driver when my things would be delivered. Last I checked - I was the customer who paid over $10k - I would think I should have some say on the delivery time line. Upon my delivery - they laid out the floor coverings to avoid scratching my floors - GREAT. Upon delivery they broke my coffee table right in front of me. He quickly put it back together - OK.

My boxes came looking like they went through a war. There was no way they were kept in climate control environment as promised by David **. You can tell by the coloring of the boxes & how mangled they looked. Some boxes had been repacked by the movers into new boxes as they stated the other ones from UHAUL broke. Clothes that were in wardrobe boxes had been thrown in other boxes. Boxes I had tagged with colored tape had been gone through. Items in undamaged boxes had been rummaged through.

We found items packed from daughter's room in boxes that belonged to my room and vice versa. Items were missing. This is why they didn't tag my items. The boxes had been re-tagged so we couldn't account for boxes. Thank goodness I had a master list. We found when doing their "bingo" card that they had items with duplicate tag numbers. I am missing personal belongings. a 10x 12 rug, a few area rugs to start. They violated my trust, they touched personal items without permission and stole from me. YES Thieves were among them. When I complained - not a word back from anyone. No action - Nothing. Stay away from this company.

I flew from Minnesota to California to help my mother make the transition. On Monday 5/11 we flew to Seattle and on Tuesday 5/12 we drove to Spokane fully expecting the furniture to be delivered the next day, 5/13. The afternoon of 5/12 we called to find out what time the furniture would be delivered only to be told all the furniture was still in California. The move of the furniture hadn’t even started! I fully believe that this disaster wasn’t discovered until we called to check the status.

With no other options, I extended my stay since my 92-year-old mother could not be left alone. Over the next week we incurred an additional $3,200 in hotel and meal expenses. These unnecessary costs could have been avoided if they had done either one of two things:

2. CALL US and let us know of the delay before we traveled. By not even telling us of the delay until after we had traveled to Washington is inexcusable.

Throughout the process all we received was lip service. Not once did they initiate a call to us. All communication was us calling them. My firm impression was that they just wanted us to go away. Be warned, NEVER use Coast Transfer or Mayflower.

We recently entered our storage unit to begin going through things, and were appalled at its organization or lack tthereof. They broke our lawn mower and proceeded to store it ON TOP OF MY PIANO. You cannot make this ** up. I don't really need a broken lawn mower, so putting it on my PIANO was completely unnecessary. It went to the trash. It was sad enough having to put the instrument in storage, but with my careful storage unit selection, I did not expect it to be destroyed. In addition to the way our items were treated, we also had a problem with billing. We were very clear with the company that we could only give them payment upon arrival because we needed the funds from the closing on our house. They assured us repeatedly that this was fine. 4 days before the move, it was no longer fine. We had to send our college kid with his own personal checkbook so Mayflower would load our house into their truck.

I had already started my teaching position and was not able to be in Nebraska when the movers loaded. I had packed everything weeks before. Half an hour before the movers arrived, we got a call with their arrival time. That was when we found out the truck was destined for Kansas City and Wyoming before it would head toward us. When I found this out, I sent my parents to explain my concerns with this. It was freezing in KC, and they were holding dozens of my Disney snowglobes, which are obviously important to me. My concern was that if they are sitting in parking lot in Kansas City for over a week, the liquid in those large globes would expand and break the glass. No one cared about this concern, and the head mover acted as though my mom was nuts for believing this would happen.

We had specifically moved up our closing date to avoid our belongings from arriving in the same time frame as my school moving into its new building. Well, since my items were missing in action for 8 days, both events coincided. This was very hard on me as a tiny person with fibromyalgia. So basically, nothing went as planned with Mayflower, and I continue to find broken items in my storage unit constantly, long after time to submit claims. For $7,000, I expect better service.

Everything was marked on paper and numbered on stickers; color coded and organized. He was deliberate, clear and concise when going through the move. There was no confusion as to what he was doing or when. He had normal and kind people working with him to help him move both times. Furniture was boxed and wrapped appropriately and came in undamaged. In addition he seemed to have a good handle on which boxes had what in them. Beds were set up couches placed in the correct place. Leon was friendly and conversational the whole time. I highly recommend Leon. He made encapsulated the words “make it a breeze” and “easy”. 10/10 would use him again.

We moved into our home without our belongings, and basically camped out for 2 plus weeks. Mayflower's only offer was $100 per day which was nowhere near enough to cover the monies we spent during our "camping" experience. They eventually got our stuff to us and did a reasonable job getting everything in place. However, we did discover a few broken items and some damaged items which we did claim for via Mayflower. I appreciate that Covid contributed to the issues we had, but a firm the size of Mayflower should have been able to work around any issues that cropped up.

In other words, I had a very bad notion about the Mayflower Company during my elder brother's wedding that I requested for about 24 packs of bottled water being that our culture and traditions here in Nigeria believe in crowded ceremony which comprises both families of the bride and groom coupled with their relatives, friends and well wishers to be present. I ordered for bottled water and lo and behold, have paid them, could you believe me that the bottled water, they did not supply the water and it gave me a bizarre experience about the company.

Invariably, have passed through a critical experience in the hands of the beholder as regards to Mayflower Company, I can not advise or recommend any of my siblings, relatives or friends to patronise them. In conclusion, what is worth doing, is worth doing well. Any Moving Company should be effective, efficient and transparent in discharging their duties.

The SHORT version is: They sent a small truck instead of tractor trailer on load day even though we had a 3,000 sqft house to load and we knew right away everything wouldn't fit. We were promised a tractor trailer. The load crew that showed up was awful. The opposite of friendly, I could hear them yelling and swearing at each other constantly. When I asked for them to move a certain couch that wasn't coming with us (go figure, movers move something) the men became physically aggressive and yelled at me. (I'm a 5'2 woman.) The load crew was awful, it took them FOREVER to load. THEN we had to wait for a 2nd truck, because it all wouldn't fit. DUH.

1st shipment arrives to FL - golf cart is 100% broken (spent $1000 to fix it). 2nd shipment arrives weeks later...but wait...half of it is missing. No one knows where it is... 2 weeks later, "oh we found your stuff". 2 weeks later, remaining stuff delivered. Items still missing, and loads of broken items. On top of all this, they charged us for the full move amount BEFORE all of our things were delivered which is in violation of contract. When I asked for this to be fixed while we waited 4 weeks for the rest of our stuff to be found/delivered, I was told they would not do it.

Nobody at Mayflower or Nilson Van and Storage cared about this horrific and stressful process we endured. We paid double what other movers quotes us because we thought we'd get what we paid for. NOPE. I couldn't get a hold of anyone at customer service until we filed a BBB complaint. They hire day laborers to load and unload so you are getting unvetted, random people at your home who do not care about representing the parent company. Bottom line is: do not choose Mayflower or United. (They are the same companies.) This decision cost us thousands of dollars in damages and incredible emotional strain. Never again.