Mayflower

Mayflower

 3.6/5 (1254 reviews)

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Overall Rating3.6 out of 5
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About Mayflower

Mayflower is a moving company that specializes in full-service moves. The company has a network of agents across the country. Mayflower only provides quotes after performing an in-home inspection. Additional services include house cleaning, auto transport and furniture assembly and disassembly.

    Pros & Cons

    Pros

    • Available nationwide
    • Full-service moves
    • Customizable moving packages

    Cons

    • Inconvenient quote process

    Bottom Line

    Mayflower has a nationwide network of agents that helps with almost every type of move. We wish Mayflower provided a pricing estimate before the in-home inspection, but it does list additional package prices on its website.

    Mayflower Reviews

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    Page 2 Reviews 10 - 40
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 10, 2021

    Terrible! Avoid as it will cost you!!!! We called them before Memorial Day 2021 to have someone come give an estimate for a move the week of June 20th. David ** came out 2 weeks later and gave us a quote. A bit pricey stating it was more because it was a last minute booking. Well - if he would have come out 2 weeks prior when we called - it would not have been "last minute". I ultimately decided to go with him because he said our items would be tag and scanned so we could be sure what left our house arrived to our new location. That item tracking was available. LIE.... He also said all employees had background checks.... LIE. He said our move would be treated as white glove. That there would be floor covering to avoid scratches and avoid damage. LIE.

    Since our new home wasn't ready, our belongings were being put in their storage facility. He promised my items to be stored in a climate controlled environment. LIES. He said when we were ready to move to give 3 weeks' notice to bring our items to our new location...LIE. When I emailed to complaint about the first part of my move David ignored my note & the coordinator never heard of the things he had promised. Marivel our move coordinator was unorganized & couldn't remember what she stated in prior emails or phone calls. I can't tell you how many times she asked for the same thing or she tried to double talk herself out of things she had said prior.

    After my initial move to storage - the handling of my items were not as promised. I submitted a complaint with Leah - whom I never heard from again. When they came to move us they tagged my items but never scanned them - the owner of the truck (not Mayflower) stated her phone was dying and couldn't. Hence the reason for part 2 of my review.

    Upon delivery from NJ to SC I called 4 weeks prior to my close date for my new home to schedule the delivery allowing more time than David ** stated. Well - it took 6 weeks. Marivel the coordinator stated it was up to the driver when my things would be delivered. Last I checked - I was the customer who paid over $10k - I would think I should have some say on the delivery time line. Upon my delivery - they laid out the floor coverings to avoid scratching my floors - GREAT. Upon delivery they broke my coffee table right in front of me. He quickly put it back together - OK.

    My boxes came looking like they went through a war. There was no way they were kept in climate control environment as promised by David **. You can tell by the coloring of the boxes & how mangled they looked. Some boxes had been repacked by the movers into new boxes as they stated the other ones from UHAUL broke. Clothes that were in wardrobe boxes had been thrown in other boxes. Boxes I had tagged with colored tape had been gone through. Items in undamaged boxes had been rummaged through.

    We found items packed from daughter's room in boxes that belonged to my room and vice versa. Items were missing. This is why they didn't tag my items. The boxes had been re-tagged so we couldn't account for boxes. Thank goodness I had a master list. We found when doing their "bingo" card that they had items with duplicate tag numbers. I am missing personal belongings. a 10x 12 rug, a few area rugs to start. They violated my trust, they touched personal items without permission and stole from me. YES Thieves were among them. When I complained - not a word back from anyone. No action - Nothing. Stay away from this company.

    29 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 15, 2021

    From the very start my driver was very annoyed to be in my presence. The two other gentleman helping him out were about an hour late. Even the moving coordinators before the move were incredibly unorganized and never followed up or called when they said that they would. Even in front of us they were completely careless with her things and when we got to our location across the country many valuable items were completely destroyed.

    22 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 10, 2021

    Our move was an unmitigated disaster as a result of mishandling, poor communication and horrendous customer service. It’s critical however to understand the impact of this delay. The move was to relocate my 92-year-old mother from Southern California to the state of Washington. Due to health and other serious concerns, it was important the move proceed smoothly. For that reason, we made it clear from the first conversation that the furniture must be delivered on Thursday 5/13. With that requirement, Coast Transfer and Mayflower selected the furniture pick up date of 4/30.

    I flew from Minnesota to California to help my mother make the transition. On Monday 5/11 we flew to Seattle and on Tuesday 5/12 we drove to Spokane fully expecting the furniture to be delivered the next day, 5/13. The afternoon of 5/12 we called to find out what time the furniture would be delivered only to be told all the furniture was still in California. The move of the furniture hadn’t even started! I fully believe that this disaster wasn’t discovered until we called to check the status.

    With no other options, I extended my stay since my 92-year-old mother could not be left alone. Over the next week we incurred an additional $3,200 in hotel and meal expenses. These unnecessary costs could have been avoided if they had done either one of two things:

    1. If they did what they committed to and move her furniture on time, or at a minimum

    2. CALL US and let us know of the delay before we traveled. By not even telling us of the delay until after we had traveled to Washington is inexcusable.

    Throughout the process all we received was lip service. Not once did they initiate a call to us. All communication was us calling them. My firm impression was that they just wanted us to go away. Be warned, NEVER use Coast Transfer or Mayflower.

    23 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 16, 2021

    We used Mayflower for our long distance move from Eastern Nebraska to Northwestern Colorado. We should have just hauled it ourselves. Much of our belongings were damaged, destroyed, or disrespected. The movers answer to my concerns about how they unloaded the truck was, "It's okay; we're insured." But it's not okay. I hired someone I thought was reputable because I wanted most of my items to make it across the Rockies. I have never moved a long distance before, and I never had any company as horrible as this one.

    We recently entered our storage unit to begin going through things, and were appalled at its organization or lack tthereof. They broke our lawn mower and proceeded to store it ON TOP OF MY PIANO. You cannot make this ** up. I don't really need a broken lawn mower, so putting it on my PIANO was completely unnecessary. It went to the trash. It was sad enough having to put the instrument in storage, but with my careful storage unit selection, I did not expect it to be destroyed. In addition to the way our items were treated, we also had a problem with billing. We were very clear with the company that we could only give them payment upon arrival because we needed the funds from the closing on our house. They assured us repeatedly that this was fine. 4 days before the move, it was no longer fine. We had to send our college kid with his own personal checkbook so Mayflower would load our house into their truck.

    I had already started my teaching position and was not able to be in Nebraska when the movers loaded. I had packed everything weeks before. Half an hour before the movers arrived, we got a call with their arrival time. That was when we found out the truck was destined for Kansas City and Wyoming before it would head toward us. When I found this out, I sent my parents to explain my concerns with this. It was freezing in KC, and they were holding dozens of my Disney snowglobes, which are obviously important to me. My concern was that if they are sitting in parking lot in Kansas City for over a week, the liquid in those large globes would expand and break the glass. No one cared about this concern, and the head mover acted as though my mom was nuts for believing this would happen.

    We had specifically moved up our closing date to avoid our belongings from arriving in the same time frame as my school moving into its new building. Well, since my items were missing in action for 8 days, both events coincided. This was very hard on me as a tiny person with fibromyalgia. So basically, nothing went as planned with Mayflower, and I continue to find broken items in my storage unit constantly, long after time to submit claims. For $7,000, I expect better service.

    17 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 21, 2021

    We moved from Ca to Tx. The driver was good with communication and everything. Some of the workers were good w/ carrying and even assembling the furniture. However, the main issue was the very last employee/aka worker who left the house after exiting the bathroom; he literally left crap in the sink. I am guessing he felt we weren’t going to tip him and his crew since I couldn’t find my husband at the exact moment they were expecting their tip. Though, they didn’t realize he was outside and had given it to one of the other lead crew members. I have never in my life been so disgusted with how unprofessional and absolutely inhuman someone can be, but what do you expect when you hire animals. For the sake of the company, invest in better people, or do background checks. For one, I am investing in better surveillance.

    29 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: March 26, 2021

    Leon helped move my grandparents from their home in Florida to their condo. Leon then moved extra things from my grandparents new condo and home up to Chicago and Wisconsin to my family; my parents and uncle and my husband and I. I was present for the drop off for my parents and my own house. Leon held a presence of efficiency, durability, and trust.

    Everything was marked on paper and numbered on stickers; color coded and organized. He was deliberate, clear and concise when going through the move. There was no confusion as to what he was doing or when. He had normal and kind people working with him to help him move both times. Furniture was boxed and wrapped appropriately and came in undamaged. In addition he seemed to have a good handle on which boxes had what in them. Beds were set up couches placed in the correct place. Leon was friendly and conversational the whole time. I highly recommend Leon. He made encapsulated the words “make it a breeze” and “easy”. 10/10 would use him again.

    4 people found this review helpful
    Rated with 5 stars
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    Verified Reviewer
    Original review: March 23, 2021

    We just completed our move from IL to SC. We decided to use Mayflower Moving Company and their local IL affiliate Blackhawk Moving & Storage. The Mayflower driver Leon ** (Driver #**) did an outstanding job. He was pleasant, hard working, efficient, careful and on time. The same is true for the local helpers on both sides. The results was zero damages and a happy customer.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 20, 2021

    We moved from California to Florida, but we have had serious problems in the delivery in FL. They stated the Semi would not fit the delivery target, even though the opposite was clearly proven before. They moved all to two smaller trucks. This took them till 1 PM to show up, and at that point workers were hungry and tired. A lot of thing were broken and they did not have time at the end of the day to assemble the tables. Furthermore, they charged $198 additional charges without any explanations.

    14 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: March 12, 2021

    Do not let Mayflower movers in your home. Moved from MI to PA in Nov 2020. They ruined my washer and dryer, lost boxes of parts to put yard and bedroom furniture back together, two ladders and a dolly, lost remotes and cords to tv and computers, deep scratched loads of furniture plus delivered things that did not belong to me.

    13 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Nov. 20, 2020

    I moved in June 2016, the price was great. They showed up on time, packed my items carefully, used appropriate packing and moving materials. They were friendly, courteous and most importantly professional.

    5 people found this review helpful
    Rated with 3 stars
    Verified Reviewer
    Original review: Nov. 14, 2020

    We moved out of our house in Omaha in March this year, Mayflower did a pretty good job of packing and emptying our house. Sadly, they packed away a few items that we did not want packed and by the time we noticed, it was too late to recover them. We bought a house in Florida and gave them almost 8 weeks notice to have our belongings shipped to us. There were numerous delays, some Covid related, but some were down to a lack of communication at Mayflower and an inability to follow through on promises.

    We moved into our home without our belongings, and basically camped out for 2 plus weeks. Mayflower's only offer was $100 per day which was nowhere near enough to cover the monies we spent during our "camping" experience. They eventually got our stuff to us and did a reasonable job getting everything in place. However, we did discover a few broken items and some damaged items which we did claim for via Mayflower. I appreciate that Covid contributed to the issues we had, but a firm the size of Mayflower should have been able to work around any issues that cropped up.

    11 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Nov. 13, 2020

    I heard good things about them. They are dependable, are always on time. They are considerate. They are helpful. They are careful with your things. They are kind and considerate. They are dependable and their prices are fair.

    3 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Nov. 12, 2020

    After extended conversations about specific dates for transport and move in these were not made. After calling the helpline it was explained to me that target dates are considered met if it is within a week. So I had no recourse. If that is the law it should be disclosed upfront.

    4 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Nov. 11, 2020

    The Mayflower Company deals on water supply that is, they supply bottled water in packs to individual homes on demand and it was indeed a very essential commodity that people can not do without. Mayflower as a company was doing so well such that I hardly patronise other companies alike. Their services were quite efficient and people do patronise them a lot coupled with the fact that the products of the company is well purified and drinkable.

    In other words, I had a very bad notion about the Mayflower Company during my elder brother's wedding that I requested for about 24 packs of bottled water being that our culture and traditions here in Nigeria believe in crowded ceremony which comprises both families of the bride and groom coupled with their relatives, friends and well wishers to be present. I ordered for bottled water and lo and behold, have paid them, could you believe me that the bottled water, they did not supply the water and it gave me a bizarre experience about the company.

    Invariably, have passed through a critical experience in the hands of the beholder as regards to Mayflower Company, I can not advise or recommend any of my siblings, relatives or friends to patronise them. In conclusion, what is worth doing, is worth doing well. Any Moving Company should be effective, efficient and transparent in discharging their duties.

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Nov. 10, 2020

    Lady on the phone was very helpful, very nice, found me a really low price, the movers packed all my belongings up, shipped them, nothing was broken. Everything was in tip top shape, they unpacked everything and put everything in the correct places.

    4 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Nov. 9, 2020

    They did a great job! I was very pleased with the time & delivery of my furniture and all the rest of the zillion boxes of things! The men that unloaded the truck were very good at putting the boxes where I wanted them. It made unpacking so much easier.

    4 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Nov. 8, 2020

    Used the Mayflower movers in Bellingham a few years back. Great customer service and they were very careful with moving our antique piano at our Pioneer Park in Ferndale. It was heavy but everything went smooth... whew.

    6 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Nov. 7, 2020

    It has been a while but I remember them being very professional and friendly. They took great care with my possessions. They were on time and finished the job with time to spare. They even wore shoe protections.

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Nov. 6, 2020

    In 1988 I moved from St Petersburg, FL back to Holyoke, MA.. I arranged for Mayflower to move all of my furniture back to Holyoke. They were great. Everything arrived in perfect condition. I would recommend them to everyone.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Oct. 2, 2020

    Mayflower's prices were competitive. This is the first time I've done a major move. I didn't feel like I got jerked around or forced into anything. All of the policies were clearly explained and my contact always gave me the most economical option. They arrived on time, nothing broke en route or when they unloaded it, they practiced good covid precautions.

    11 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 19, 2020

    Run far far way - do not choose this company for your move. Choosing a moving company can be confusing and overwhelming. Let me do you a favor and eliminate Mayflower from the running. We decided to go with Mayflower, thinking that a bigger company would be more responsible for our move from SC to FL. Boy were we wrong. They violated our contract and did not fulfill our move as promised during every single step of the process. Moving is stressful enough and this company made it downright horrible and traumatizing.

    The SHORT version is: They sent a small truck instead of tractor trailer on load day even though we had a 3,000 sqft house to load and we knew right away everything wouldn't fit. We were promised a tractor trailer. The load crew that showed up was awful. The opposite of friendly, I could hear them yelling and swearing at each other constantly. When I asked for them to move a certain couch that wasn't coming with us (go figure, movers move something) the men became physically aggressive and yelled at me. (I'm a 5'2 woman.) The load crew was awful, it took them FOREVER to load. THEN we had to wait for a 2nd truck, because it all wouldn't fit. DUH.

    1st shipment arrives to FL - golf cart is 100% broken (spent $1000 to fix it). 2nd shipment arrives weeks later...but wait...half of it is missing. No one knows where it is... 2 weeks later, "oh we found your stuff". 2 weeks later, remaining stuff delivered. Items still missing, and loads of broken items. On top of all this, they charged us for the full move amount BEFORE all of our things were delivered which is in violation of contract. When I asked for this to be fixed while we waited 4 weeks for the rest of our stuff to be found/delivered, I was told they would not do it.

    Nobody at Mayflower or Nilson Van and Storage cared about this horrific and stressful process we endured. We paid double what other movers quotes us because we thought we'd get what we paid for. NOPE. I couldn't get a hold of anyone at customer service until we filed a BBB complaint. They hire day laborers to load and unload so you are getting unvetted, random people at your home who do not care about representing the parent company. Bottom line is: do not choose Mayflower or United. (They are the same companies.) This decision cost us thousands of dollars in damages and incredible emotional strain. Never again.

    26 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 17, 2020

    Representative did estimate. Movers showed up with an almost full truck to load our 4-bedroom house. Items were clearly marked for apt or storage. Movers did not separate. Ended up in apt with no furniture for about 3 weeks - two weeks later than quoted.

    16 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 29, 2020

    Our boxes were dumped upside down on the floors. Things were crushed, spilled, and strewn everywhere in every room. Will never use or recommend again. I would have never paid for a service like this. I would have much rather have done it myself and not have our things ruined and in piles everywhere.

    15 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 22, 2020

    Mayflower was hired by my husband's company to move us from Colorado to California. The moving crew that packed our belongings stole an engagement ring and an expensive belt from me. After filing a police report the company took 8 weeks to offer me $200 on $10,000 of stolen items.

    26 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 19, 2020

    We moved from outside Indianapolis to Boston using Mayflower. The local Mayflower representative who we spoke with to obtain a quote guaranteed that the movers would take great care with our furniture, pack it into the truck, drive cross-country, unload, and re-assemble our items. We checked several reviews online, and decided to go with Mayflower. 1 - The movers were 1 hour late to pack up the truck in Indianapolis. No big deal. 2 - They did not use any care. Several items ended up being broken, scratched, dented, and otherwise damaged. They refuse to work with us to compensate for the damages.

    3 - When they were unloading our items in Boston, they absolutely refused to re-assemble any of our furniture. I was told by both Mayflower's corporate office, and their local office representatives, and our Mayflower booking agent, that re-assembly is standard. Yet, they refused to re-assemble any of our furniture, and their response was: "Sorry. That's unusual that the movers wouldn't re-assemble anything for you, but we can't make anyone do anything." Basically telling me that we were screwed. For the amount of money they charged, and level of service they claim, it has been absolutely disgusting service. They should be ashamed of themselves. Don't make the same mistake as me. Book with a credible, reliable, moving company. Mayflower is horrible.

    32 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 27, 2019

    I was in the Air Force for over 4 years which allowed them to move my belongings free. The Air Force at Tyndall Air Force Base in Florida contracted Mayflower to move my belongings to Tipton Missouri in 1965. They loaded the truck and the driver said that they would be in Tipton within Four days. We never saw our belongings again. We called Mayflower who advised that the government had contracted them and we would have to deal with them. The Air Force office in Tyndall said the Mayflower told them that our belongings were in a warehouse and was waiting for a full load. We never could find out anything else. No contacts with either Mayflower or Air Force. Sad situation! I keep thinking someone at Mayflower will care enough to look into this and deliver our stuff.

    33 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Oct. 7, 2019

    Excellent service from driver/Owner of truck and his crew. Due to circumstances he moved my complete household twice. Not a single breakage or lost item! Only problem I had was with the overall cost and the changes of the prices due to time of year. Way too expensive.

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 4, 2019

    Although I used this company back in the early 70's I don't know if they have changed their practices. What I found when they came to deliver my belongings to my new home outside of Chicago they demanded payment on the spot or they would not unload the truck. I found that very upsetting as they were a couple days late to begin with. Thankfully I had the money to pay them but I was never informed that the money on the spot was a requirement.

    22 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 3, 2019

    I would advise AGAINST using this company unless you can have someone watching every move of each Mayflower packer every second. They steal, and break furniture. You can’t get compensation for the items stolen unless they are tagged! Needless to say, they did not tag and record items they were stealing. The packers are not steady employees of Mayflower, but people they hire off the street just for the job. They have no respect for your belongings. I wish I had been forewarned.

    31 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 2, 2019

    The customer service stopped the day I signed the contract. I was told by the President of the company that his driver and his truck would take to my furniture to Florida. They instead brokered out to another company in another city. Never told me this beforehand, I found out from the driver when he came to pick up my furniture. When I called they just said their drivers were busy. I have never had so much damage, boxes were not marked so I am sure they delivered all the boxes, boxes were crushed, and items missing. They put our Select Number bed together but forgot to put two clips in place, result broken frame. Two days later the driver sent the two clips. Their only response was to go online and download a claim form with the corporate office in Missouri. Do not use!

    24 people found this review helpful
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    Mayflower Company Information

    Company Name:
    Mayflower
    Website:
    www.mayflower.com

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