Mayflower Reviews

I generally like to say positive things in reviews so let’s start there. The price you are quoted after your initial assessment is the price you end up paying if you don’t add things after the inventory is set. So, there is no hostage taking of your stuff demanding more payment prior to delivery and that is reassuring. Timelines were set and met so no problem with reliability. Corrigan did communicate pretty well despite the fact that my initial contact left the company shortly after my quote and I got handed off to a senior manager in a corporate office somewhere in New York.

One concerning thing was that much of what I was told about the logistics of the move was incorrect, so I advise getting virtually everything important or not in writing. I was told we had an assigned driver who would arrive with a crew to my home in Chicago in a 53ft moving van, load and drive to California. So, we arranged and secured parking on our street for that but what actually happened was 2 smaller straight trucks arrived which meant that everything was loaded into these 2 trucks then transported to a warehouse somewhere, unloaded and then reloaded onto the moving van that eventually went to California. As you can probably imagine, all of this loading and unloading can lead to problems.

Each Item was numbered and documented, and we were told that upon arrival we would check off these items with the crew. That did not happen, the delivery happened much too quickly to look for the tags and check off things on the inventory sheets. Most things seemed to be in order and only a few items were damaged or broken but we soon realized that several larger items were just missing and later smaller items like shelves from furniture cabinets that had been disassembled for some reason. Included in the missing category were folding tables, office chairs, the shelves and 2 large red Christmas tree storage bags filled with decorations.

We contacted Corrigan about the missing items as we assumed they must have been lost in the warehouse load unload process or left on the truck that had another delivery packed in. Nothing was ever found and we were just advised to file a claim which for the chair and tables is easy but not so easy for the many boxes of vintage keepsake ornaments that were in the storage bags or for the furniture that is now unusable without the shelves. I had expected and could deal with some damage and breakage, but it is harder to understand how large things could just vanish into thin air. I suspected that either way they were misplaced, if they were discovered they would need to be redelivered which could be an issue for the company.

I now wish I had insisted on checking off each item individually which would have kept the crew there much longer or air-tagged these things and would advise others to do that for keepsake items. In closing, as this was my first and last cross-country move, I can’t rate Mayflower/Corrigan/Premier versus any other brand but would say that the move did go fairly well overall despite the mysterious disappearance of some irreplaceable items. You just have to accept what you get and move on.

Day of move we are informed Tim is adding another shipment so now we have to wait 5 days for our possessions. After finally arriving we find a very large scratch on one of our dressers. We are told that was there before the move. Funny it was my dresser and I never saw that deep gouge. We also discovered a badly damaged TV stand but are not even going to claim it because I am sure they will say it was damaged before. On another note it was not even a Mayflower truck it was Allied/Browning

Original Review: May 13, 2026

I used Mayflower Movers, the driver admitted to breaking my desk accidentally, the tv was incorrectly moved, and I'm still here well over a month waiting for the insurance they touted as quick and painless comes through. They use third parties for checking the results of a broken moving claim if it exceeds 500$, even with verbal admittance of wrongdoing on their contractors side and the contractor's request to pay out of their own pocket to make things right. People like this company are what I think of when I hear the words: "Thoughts and Prayers".

The company also incorrectly purchased a reserved parking spot from the city to park a truck at (a truck they were sticking 4 other movers things into without telling me) and did not think to contact the building to find out if it was needed or not, merely purchased it without asking, costing me several hundred dollars. The third party movers were also baffled right beside me at the questionable antics that they needed to make the reservation. My building had a freight entrance that could meet their truck's size requirements.

The delivery caused the largest concern. We had been given a delivery date, then were notified that the driver needed to have a physical done and the delivery would now be days later. How a dispatcher wouldn’t have that information prior to scheduling a driver is beyond me, but that was the least of the delivery issues. The night before the delivery and the morning of, it rained. Unfortunately, all the items being unloaded from the truck were either damp or soaked. Evidently the trailer roof was not sealed and poured water onto our goods. The next problem was the unload crew.

Mayflower uses local contractors to supply unload crews. Unfortunately, the crew that showed up to unload our goods had significant communication barriers. The crew “lead” could not speak the language three of the four other crew spoke and they could not speak his. I could speak the crew lead’s language but not that of the rest of the crew. The driver was also unable to communicate with the crew. This meant that I had to read each box label and lead the crew member to the room it was supposed to go in. As you might guess, I couldn’t keep up with multiple people unloading, and boxes ended up being put wherever the crew decided was “good”. I had to relocate large numbers of boxes after the crew left. The team lead also disappeared for three hours in the middle of unloading - said he "had to go to the bank". The next problem was damage.

As I mentioned, the Mayflower packers only wrapped from the top down on furniture. This allowed the bottom 2-4 inches of any item to remain exposed. That exposure lead to significant nicks and scrapes. Additionally, either due to the packing in the trailer or handling during storage, at least one dresser back had been punctured by something approximately the diameter of a soda can. Offloading took a very unfortunate turn when the crew dropped our piano off the trailer ramp from a height of about 3.5 feet. This broke the soundboard in multiple places, effectively destroying the piano. As the crew was reassembling the dining room table, they lost one of the “feet”. Instead of stopping to look for it, they dragged the table across the floor into position and gouged a 3/8 inch rut into the wood floor. Last came the settlement process for damage.

The settlement process was excruciating in length and results. I can offer some warnings to anyone moving:

• Video items before they are packed. This will enable you to validate damage.

• Read everything before signing. When items are loaded, be aware of the item condition being listed by the company – and if you don’t agree with it, have it changed.

In conclusion, I would like to recommend Mayflower but my experience says that I cannot.