Mayflower Reviews

I found his tone condescending and completely unnecessary. What made it even more irritating was that I had specifically asked for an in-person estimate in the first place. I was doing my best to accommodate Mayflower’s virtual process and make sure Jeff could see everything he needed to see, yet I was treated as though I was the problem. Unfortunately, that interaction was a preview of what would become an absolute nightmare of a move. I meticulously packed my belongings before this move. I spent an enormous amount of time making sure things were packed carefully, organized, protected, and clearly labeled. Yet as I continue unpacking, I am opening boxes and finding the contents everywhere inside. Boxes themselves have been damaged, and some of my belongings have been damaged as well.

Shelving and racking were taken apart by the movers and simply left for me to figure out how to put back together. That is now another job added to an already overwhelming list of things I have had to deal with because of this move. The handling of the inventory during delivery was another source of frustration. I was put in charge of crossing off inventory numbers as my belongings came into the apartment. I have done an interstate move before, and that was NOT my previous experience.

With my prior interstate move, the movers professionally tracked and documented the inventory themselves, including the numbered stickers on my belongings. Because I was expected to sit there crossing off inventory numbers, I wasn’t even able to properly supervise where my belongings were being placed. THAT should have been my job during delivery: directing the movers and making sure furniture, boxes, and other belongings went where I wanted them in my new home. Instead, boxes that were CLEARLY LABELED for specific rooms were left all over the house. I am still finding boxes in places where they never should have been left. On top of that, I am finding inventory stickers stuck all over my belongings that I now have to go around removing. Then there is the condition they left my new apartment in.

The apartment had BRAND-NEW carpet when I moved in. The movers did not properly secure the carpet protection they were using, so it repeatedly slid out of place while they were working. I was the one who kept having to pull it back into position. I am now dealing with significant stains on that new carpet that I have to clean myself. There were paint chips taken out of the walls. Walls, handrails and doorjambs were left dirty with marks and handprints. The transition strip between the stairs and hardwood flooring was damaged. One of the movers repeatedly complained about how tired he was while moving my belongings.

I paid thousands of dollars for a professional interstate moving company. I should not have been made to feel like moving my belongings was an inconvenience to the people I was paying to move them. And perhaps the most disgusting thing of all: after the movers had been in my home, I discovered FECES smeared on the downstairs bathroom toilet seat. Neither my roommate nor I had used that bathroom. I had to clean it. I have moved interstate before, including from California to Washington, and I have NEVER experienced anything remotely like this. This isn’t about expecting a move to be perfect. I understand that moving is difficult and that an occasional minor issue can happen. This is about the sheer number of problems and the amount of additional work Mayflower has left behind for me.

Instead of being able to unpack, organize my belongings, and settle into my new home, I am cleaning stains from brand-new carpet, cleaning walls and handprints, dealing with damage to my apartment, dealing with damaged belongings and boxes, putting shelving and racks back together that the movers dismantled, sorting through boxes that were put in the wrong rooms, opening boxes I meticulously packed only to find their contents thrown around inside, removing inventory stickers from my belongings, and trying to correct one problem after another. And now, on top of all of that, I have to spend even more of my time photographing and documenting everything and dealing with a complaint and claims process.

Because Mayflower and Continental work together, I contacted Continental regarding the problems with my Mayflower move and provided documentation and photographs of what occurred. At this point, I am exhausted and angry. Every individual problem seems to have created another job for me. This move has created an enormous amount of unnecessary work and stress when I paid a professional moving company precisely so that I would NOT have to deal with this.

I paid thousands of dollars for a professional interstate move. I did not pay thousands of dollars to be left with weeks of additional work cleaning up after it. From the condescending treatment I received at the very beginning to the way my belongings and my new home were treated at the end, this experience was completely unacceptable. I would never use Mayflower again, and I absolutely cannot recommend them.

Every meal has to be purchased out. Gas has to be purchased for the car just for the air conditioning, and I'm going have to be springing for hotel rooms. I've started a new job out here and every aspect of life is pure hell including laundromats, due to us not having much clothing here. The company is a co-op and has some other third party subcontracted trucks running their logistics for them, and everybody keeps blaming everybody back-and-forth. Nobody will take responsibility for what's happened. No matter what the ratings online say, I was told by multiple sources that they're way understaffed and can't run their operations now. Please learn from my mistake. DO NOT GO WITH MAYFLOWER.

I generally like to say positive things in reviews so let’s start there. The price you are quoted after your initial assessment is the price you end up paying if you don’t add things after the inventory is set. So, there is no hostage taking of your stuff demanding more payment prior to delivery and that is reassuring. Timelines were set and met so no problem with reliability. Corrigan did communicate pretty well despite the fact that my initial contact left the company shortly after my quote and I got handed off to a senior manager in a corporate office somewhere in New York.

One concerning thing was that much of what I was told about the logistics of the move was incorrect, so I advise getting virtually everything important or not in writing. I was told we had an assigned driver who would arrive with a crew to my home in Chicago in a 53ft moving van, load and drive to California. So, we arranged and secured parking on our street for that but what actually happened was 2 smaller straight trucks arrived which meant that everything was loaded into these 2 trucks then transported to a warehouse somewhere, unloaded and then reloaded onto the moving van that eventually went to California. As you can probably imagine, all of this loading and unloading can lead to problems.

Each Item was numbered and documented, and we were told that upon arrival we would check off these items with the crew. That did not happen, the delivery happened much too quickly to look for the tags and check off things on the inventory sheets. Most things seemed to be in order and only a few items were damaged or broken but we soon realized that several larger items were just missing and later smaller items like shelves from furniture cabinets that had been disassembled for some reason. Included in the missing category were folding tables, office chairs, the shelves and 2 large red Christmas tree storage bags filled with decorations.

We contacted Corrigan about the missing items as we assumed they must have been lost in the warehouse load unload process or left on the truck that had another delivery packed in. Nothing was ever found and we were just advised to file a claim which for the chair and tables is easy but not so easy for the many boxes of vintage keepsake ornaments that were in the storage bags or for the furniture that is now unusable without the shelves. I had expected and could deal with some damage and breakage, but it is harder to understand how large things could just vanish into thin air. I suspected that either way they were misplaced, if they were discovered they would need to be redelivered which could be an issue for the company.

I now wish I had insisted on checking off each item individually which would have kept the crew there much longer or air-tagged these things and would advise others to do that for keepsake items. In closing, as this was my first and last cross-country move, I can’t rate Mayflower/Corrigan/Premier versus any other brand but would say that the move did go fairly well overall despite the mysterious disappearance of some irreplaceable items. You just have to accept what you get and move on.

Day of move we are informed Tim is adding another shipment so now we have to wait 5 days for our possessions. After finally arriving we find a very large scratch on one of our dressers. We are told that was there before the move. Funny it was my dresser and I never saw that deep gouge. We also discovered a badly damaged TV stand but are not even going to claim it because I am sure they will say it was damaged before. On another note it was not even a Mayflower truck it was Allied/Browning

Original Review: May 13, 2026

I used Mayflower Movers, the driver admitted to breaking my desk accidentally, the tv was incorrectly moved, and I'm still here well over a month waiting for the insurance they touted as quick and painless comes through. They use third parties for checking the results of a broken moving claim if it exceeds 500$, even with verbal admittance of wrongdoing on their contractors side and the contractor's request to pay out of their own pocket to make things right. People like this company are what I think of when I hear the words: "Thoughts and Prayers".

The company also incorrectly purchased a reserved parking spot from the city to park a truck at (a truck they were sticking 4 other movers things into without telling me) and did not think to contact the building to find out if it was needed or not, merely purchased it without asking, costing me several hundred dollars. The third party movers were also baffled right beside me at the questionable antics that they needed to make the reservation. My building had a freight entrance that could meet their truck's size requirements.

The delivery caused the largest concern. We had been given a delivery date, then were notified that the driver needed to have a physical done and the delivery would now be days later. How a dispatcher wouldn’t have that information prior to scheduling a driver is beyond me, but that was the least of the delivery issues. The night before the delivery and the morning of, it rained. Unfortunately, all the items being unloaded from the truck were either damp or soaked. Evidently the trailer roof was not sealed and poured water onto our goods. The next problem was the unload crew.

Mayflower uses local contractors to supply unload crews. Unfortunately, the crew that showed up to unload our goods had significant communication barriers. The crew “lead” could not speak the language three of the four other crew spoke and they could not speak his. I could speak the crew lead’s language but not that of the rest of the crew. The driver was also unable to communicate with the crew. This meant that I had to read each box label and lead the crew member to the room it was supposed to go in. As you might guess, I couldn’t keep up with multiple people unloading, and boxes ended up being put wherever the crew decided was “good”. I had to relocate large numbers of boxes after the crew left. The team lead also disappeared for three hours in the middle of unloading - said he "had to go to the bank". The next problem was damage.

As I mentioned, the Mayflower packers only wrapped from the top down on furniture. This allowed the bottom 2-4 inches of any item to remain exposed. That exposure lead to significant nicks and scrapes. Additionally, either due to the packing in the trailer or handling during storage, at least one dresser back had been punctured by something approximately the diameter of a soda can. Offloading took a very unfortunate turn when the crew dropped our piano off the trailer ramp from a height of about 3.5 feet. This broke the soundboard in multiple places, effectively destroying the piano. As the crew was reassembling the dining room table, they lost one of the “feet”. Instead of stopping to look for it, they dragged the table across the floor into position and gouged a 3/8 inch rut into the wood floor. Last came the settlement process for damage.

The settlement process was excruciating in length and results. I can offer some warnings to anyone moving:

• Video items before they are packed. This will enable you to validate damage.

• Read everything before signing. When items are loaded, be aware of the item condition being listed by the company – and if you don’t agree with it, have it changed.

In conclusion, I would like to recommend Mayflower but my experience says that I cannot.

If you thought dealing with Healthcare was bad, hopefully, you don't have a claim and deal with Claims Team 1. When we were going to update our claims, that portion of the website (claims) was out for over 3 weeks. We had someone from corporate call us and apologize and when you tell them of the issues, they tell you they have no control over claims?? Then, Why did they bother to call? An apology doesn't resolve the issue with claims or getting back in a timely matter. All they do is push it to different people (more delay) and take weeks to respond, if at all. Please note, Mayflower is also part of United. I would challenge their CEO, Kevin A. Krakora, to address the inefficiencies in their people, process and technology. I am still waiting 2 weeks now, after I got an initial response that my claim was "almost done", and we will get back to you by the "end of the week" ... yeah, right!

Finally, let me share some things you need to ensure you are ready to move:

1) Driver does inventory, make sure there are pictures and labeled correctly. You may find the driver labels your items with scratches, or some damage , when there is none. The picture validates that!

2) If you ask for climate control for storage, make sure it is spelled out in the invoice as they don't DO THAT. You need to make sure it is ITEMIZED on the invoice.

3) Sometimes the driver will claim they cannot get the Semi-truck in the neighborhood (when they can). Instead, they offload it to smaller (U-Haul) trucks. This additional movement opens you up to damages! Drivers get extra-pay for this!

4) Find out exactly where they are storing your goods. The facility may not be up to standards (dirty, no climate control, etc.).

5) Finally, if you do have to file a claim. Get estimates of fixing (replacing) the items. They will send an inspector our ( 2-3 weeks) and will just offer you a lump sum. Don't take it as you may find, for example, cleaning the upholstery, does not come out! You need full replacement value; but, it would be TOO LATE, because you took their lump sum. Do your due diligence.

6) Stay persistent. They will deny, delay and lie! I cannot tell you how many times I was told, we will call, or get back by the end of the week!

Original Review: We had used Mayflower and United for previous moves with little no incidents. However, this last moved had stains on upholstery, furniture scratches and breaks, dirty beds, poorly packed clothing, etc. Filing a claim has turned out to be a nightmare. They tell not to do anything, while they drag it out and low-ball repairing or fixing anything. What is unfortunate is that we paid extra for FULL-VALUE replacement ( which turned out to be a scam).

One thing we learn was that drivers have a slush fund to gain money for themselves when they claim they cannot get the Semi-Truck into your neighborhood. Instead, they will go to a U-Haul, transfer you items from the Semi to the U-haul ( probably multi-times) and deliver it. This is usually not necessary and it causes potential damage ( more moving) and exhaust the workers. However, the driver gets to get extra pay for this. Shows they don't really care about the contents or you. Mayflower/United should STOP this practice!

The second point, if the salesperson indicates/hints your items will be placed in climate control facilities. Make them prove it. As we discovered, your items are in a warehouse, control by what the OUTSIDE temperature happen to be ( NO Temperature control). If you are able to get a hold of anyone from claims, they will tell you 7 days, etc. only to not get any feedback. You will find that you have to PULL constantly as they share (PUSH) no information. 2 1/2 months later ... we are still pulling. You might as well get ready for arbitration because they aren't going to respond. You actually need a class action lawsuit to clean this mess up. Unfortunately, we have another move ... and we cannot recommend Mayflower/United. If you do use them, hopefully, claims are not needed! Order Number: **.

Our first crew was witnessed by neighbors throwing boxes into the truck, and the destination crew arrived two hours early, unloading all of our belongings onto the front lawn, driveway, and street. They did not properly protect the floors in our new construction home, leaving mud and leaves all over our finished basement floor. Boxes were piled without any order, placed in the wrong rooms, and furniture was not placed properly, leaving a complete mess that took us two weeks to organize. At no point were we offered any help to resolve these issues. The crews falsely documented several items as pre-damaged on the inventory report, rushed us through paperwork without allowing us to read or verify it, frequently complained during the move, and many barely spoke English, making communication extremely difficult.

We initially had Katie ** as our salesperson, who did a great job convincing us we would receive a top-notch experience. Sunny ** seemed genuinely concerned, apologizing and saying it was good that we purchased extra coverage. Valerie initially appeared attentive and acted as if our claim would be resolved satisfactorily. However, Bethany ** from claims proved rude, dismissive, and clearly only cared about protecting the company, not the customer.

Despite purchasing full-value protection coverage for $98,000, and being charged over $20,000 for this hellacious move, our high-value furniture has been compromised, leaving us with serious financial and emotional stress. We now realize we were misled and deceived throughout the entire process. Based on our experience, we strongly advise against using Premier Mayflower Movers.

By the time I received on August 8 they mixed everything up I paid extra for a drop off that did not get dropped off until everything was removed from trucks a lot of damages, tore up 10 plus boxes and chips on my furniture. I am still going through damages. I would not recommend this moving company ever. I thought it would be good because it has been around for a long time but we definitely did not get good service. I paid a lot of money to make sure my furniture was safe but I Could have bought all brand new furniture (even though it would have been different) and not had the money I am out. I could go on and on. Hopefully I am able to repair and re-place but I’m sure I will not get anything to make this possible. This is just a few of the damages.

Currently it’s May 31st and we STILL have no driver and our entire house is sitting in a warehouse in Atlanta waiting for Mayflower to obtain a driver!!!! Our delivery window is June 2-9! We don’t feel this is professional and it’s extremely stressful! Moved across country with Mayflower four years ago no problem. Appears things have changed for the worst and we are left wondering if and when our house will be delivered with no recourse and no real answers. Think twice before engaging Armstrong/Mayflower and make sure your contract compensates you more than 100$/day for delays past your contracted range of dates!

Our load was not to be taken off the truck until it arrived at our new home so the items must have been stolen off the truck the other stop that they were to make. We trusted them with our house full of belongings and this is what we got. Does absolutely no good to complain to Mayflower as they don't even respond. Save yourself the aggravation and choose another company as these people should not even be licensed.

Patio furniture, a rug, and multiple boxes of books

When I first signed with them, they were incredibly responsive and friendly. But the moment I signed the contract, their tone shifted completely. It felt less like I was a client and more like I was dealing with a debt collector. The experience only got worse: They showed up six hours early, completely unannounced, disrupting my entire moving day. They unpacked items that weren't even mine and I had to beg them to take those items back so they could get to the right person. As I started to unpack and settle in, I realized how much of my stuff was simply gone. And the cherry on top? After filing a claim, I received a check for $87.00. That’s right—eighty-seven dollars for thousands in lost property. They claim they don't use contractors—this is a lie. Both ends of my move were handled by contractors working through Chipman/Mayflower, who in turn had hired their own people. Their “no contracting” claim is pure marketing spin.

I feel absolutely taken advantage of. If I had known how awful this would be, I would have used a POD and packed everything myself. At least then I’d have some peace of mind. And if you still choose to use them despite this warning, take out every bit of insurance you can—Because you’ll need it when your inevitable claim is filed. If you value your belongings—especially anything rare, personal, or irreplaceable—DO NOT USE Mayflower / Chipman. You’ll regret it, just like I do.

I finally (losing my patience) told her that she is the only one of 6 moving companies who keeps telling me that I don't know what I am doing (should I mention that I am ex-military who used to move around every 2-3 years?). She simply responded to just use one of the other 6 moving companies. I then tried to call Mayflower to discuss the situation and see if I can be placed with someone else. I was placed with someone who keeps saying I am sorry but not understanding the situation. She said she will pass me to someone else and the call was disconnected.

This impression just let me to stop trying to contact Mayflower. Worst experience just trying to get a simple quote. What a waste of time! Horrible customer service and engagement process. Do not waste your time with a company with an attitude that they are too big to care for customer service. Nothing good can come up moving forward with a company with this type of engagement process.

The shipment was delivered extremely damaged and it was apparent that they had not put any care into this move at all; when the damage was catalogued and sent to the claims team they mentioned either a flat out check for $500 (much lesser value than the items damaged even considering their depreciation after being bought) or a "full review" process where they couldn't guarantee on an ETA (and demanded that I keep the damaged items which was most of my large furniture/kitchen ceramics/all glass and decorative items unrepaired and unreplaced for their inspection "so they can confirm that the items were truly damaged in the move"); the items were packed undamaged (obviously no one would pack all their kitchenware/decorative things broken and shattered for a move and pay >5 thousand dollars to move them across the country, and the boxes were obviously in shambles and torn severely after the move like their contents inside...

What other proof was required other than the shipment boxes leaving undamaged when the movers collected them, and arriving completely damaged when the movers dropped them off? They clearly try to drag out the process and make it unpleasant/tedious so most people with jobs/commitments cannot follow through on the hassle/time/effort it takes to actually follow through their inefficient claims process). The prices kept on changing and there was discrepancy with the amounts quoted (higher and higher); then randomly 2 months after my move and payment, they sent an additional bill of $300 without explanation/nothing having changed in the transaction over months and demanded that I pay more. Was a terribly frustrating/fraudulent/bitter experience overall that I would not recommend to anyone else. Refused to send payment confirmation/invoice and were obnoxious when this was requested.

Overall, we were relatively devastated with how much of our furniture was damaged: a shattered floor-length mirror, a broken exercise machine, a tv with missing legs, countless damages books. They also packed two live, large plants, which I noted shouldn't go on the truck, and both were dead upon arrival. Because four men were loading furniture, there was no way I could watch everyone at once, nor did anyone check with me before loading plants, which are on the "cannot pack" list. Since Mayflower is supposed to be a dependable company, I'm not sure who you can hire who doesn't treat your things like garbage.

I do not understand what went wrong but most of my furniture was ruined. My black canopy bedroom suit had their blue felt blankets that had melted into the finish of my black 5 piece king bedroom suite. My Cosier black leather massage chair had all the leather ripped from top to bottom. They had large gashes and the finish was damaged on several areas of my tv console that was purchased from Burdorf’s Interiors. They totally destroyed my Tuscany dining table purchased from Arhaus with scratches all over the top. Had gashes and chips of wood out of the legs of table. They also damaged a couple of the dining chairs that was bought from Arhaus. A broken large clock, Scag Tiger Cat 2 lawn mower had a big gash out of the side. I didn’t even claim it because we sold it 2 months after it was delivered. It only had 25 hours. I could go on with all of the items that were damaged, but the list is too long.

I filed a claim within three weeks of having my furniture delivered. They give you up to nine months. I didn’t claim all items because I bought a stain pen and repaired about 5 large items myself. I know nothing is perfect so I only claimed items that were so damaged that it needed professional attention. I have been so distraught and couldn’t believe that my Furniture was so damaged. If I would have known I would have sold all of my furniture and when we moved into our new home in Tennessee bought new furniture.

I felt confident and trusted that my Furniture would make it with no issues. Mayflower??? That’s not the case. They have repaired some of the furniture and it has been satisfactory. It’s not perfect, but it looks good. I’m very happy that they did repair a lot of the furniture. They still should make a settlement offer of 20k and I would be satisfied and able to purchase a new table, massage chair, 2 area rugs that were damaged and the other items that were damaged. They tried to repair my dining table, but each time they would put a finish on it. It kept getting worse so after two attempts, I said no more. They are in possession of my dining table so at my new home, we have no dining table.

Now that we are down to the last few pieces such as my dining room table, my massage chair a couple of my thousand-dollar rugs they’re wanting to give me grief and they’re taking too long. They did make an offer 2 weeks ago but it was so low that it barely covered the purchase of replacement of my dining table. Waiting for another settlement offer because the first settlement offer was no good and I disputed the offer.

I will follow up on this complaint to let customers know before they hire this company how my situation turns out. Mayflower/ Unigroup Team 10 (Cheryl) said today that they would be sending me a second settlement offer and it would be here by 5:30 PM. It is 9:30 PM and I’ve still not received. It’s Friday. They’re not back in the office until Monday. Hopefully, I don’t have to go to small claims court, or the BBB but I will follow up on this review and let you know how it turns out. I paid a lot of extra money for the Full Value Protection Insurance. So far they’re not taking responsibility of some of the damaged items. Hopefully, this will change soon.

It's been two months since the accident, and we still haven’t received any compensation for our damaged items. Our toddler has been sleeping on a mattress on the floor since June, we’ve been using our couch which has oil spills all over it, and our garage is full to the brim of our destroyed belongings. It’s been a heartbreaking experience for our family.

Over this time, we’ve done what Mayflower has asked which has meant itemizing nearly 300 damaged items for their “inspector” to review. They’ve sent an inspection team out twice already. Each inspection was supposed to be “comprehensive” but their inspectors have only managed to hang around long enough to examine about half of our damaged items. To make matters worse, they refuse to refund us any portion of the moving costs as required by the bill of lading contract, despite them damaging or destroying nearly everything we own.

Dealing with them has become a full time job. Their claims team that deals with catastrophic events has been nothing but robotic and unsympathetic. It’s very clear their priority is trying to save the company money rather than doing the ethical thing and fixing the mess they’ve created by FLIPPING A SEMI TRUCK. I don’t know how they sleep at night. For their own sake, I hope they never find themselves on the other side of the phone attempting to deal with their own colleagues.