Homesafe Transit Reviews

At that point all contacts by them were by text, no permanent records if you didn't know how to screen shot. I then spoke with "Katie" who encouraged me to pay more or cancel, she and I agreed that it would be best to cancel. Immediately, I no longer had access to the original documents online. The next morning I received a phone call from "Julio" who said he heard what had happened to me and he wanted to help. He said he had a truck in Boise bound for FL with room for my belongings and he would appreciate the fuel assistance. We had a lengthy conversation due to my reluctance to trust again. He assured me over and over that he was not with Homesafe. He provided his (supposed) business address and phone number in NJ. I finally acquiesced and decided to trust him.

The events that followed were much the same as others have described, delays, requests for more money, no shows and then finally a rented 26 ft Penske truck showing up at the storage facility claiming the truck was already half full and he could only bring part of my stuff. I said no, all or nothing. After some arguments from Julio, I instructed my friend onsite to lock the units and leave, whereupon Julio sent me a taunting, rude, disrespectful text that he always works for Homesafe and I was not getting any of my money back. The only thing this company was truthful about was that they were keeping the money! Think about this, I did too late, when they kept demanding more money because I was not truthful about the "cubic feet", they had no access to my storage units - how would they know that?

I subsequently submitted my complaint to the Governor's office who forwarded it to the Federal Commerce Department where it resides as of now. Please save yourselves the trouble and to not trust this company and others like them, They have no shame in preying upon people and scamming them out of money with no delivery, partial delivery, or by picking up belongings and holding them hostage at the delivery point or even storing them in some storage unit without telling you where that is. I am trusting the Commerce Department to catch up to them and take appropriate action. FL laws protect senior citizens (which we are) with some heavy fines and prison time. J.B.

Fast forward a week and I have decided not to take the job in San Diego due to cost of living. I shoot over an email to Nick and Reggie, my "customer service" representative and received no reply for a couple of days. I then email everyone on the list saying I'm not going to be moving, I want my deposit refunded. I received a reply that said my window for a refund had closed but I was welcome to apply the deposit for a move in the next year. 1st, I never would have made a deposit had I known there was a "window" because I wouldn't have even known whether I was actually going to be moving within that timeframe. 2nd, you think I'm going to call on you again in the next year if you've already played me once? The mistake I made was not looking up their reviews first before I paid the deposit. When it comes time to move I'll find a local company that will come and look first to give me a full quote.

My customer service notes:

3/21 Frankie contacting dispatch. Sent email with a photo of the truck sign with unauthorized DOT number.

3/23 Frankie said to send her email and they will cancel. Then she said 48 window to cancel. Speak with the manager about refund based on the unauthorized DOT number.

3/31 Alex said the movers have the deposit contrary to what the movers told me that the broker had it. The manager is trying to get it back. They only offered $150. They will make sure I get my money back either way even if Homesafe has to pay it.

4/11 Tatiana said she will ask her manager and they will call me tomorrow. They moved offices.

4/12 Frankie says she can't believe they haven't sent my refund yet. "I can't freaking believe it!"

4/28 Kimberly "We're still working on it. You're just going to have to be patient with us." Line went silent and I was put on hold for 10 min until I gave up after calling back. Worst company ever!

7/6 Alexis said to take it up with the carrier. Said the former customer service agents were not authorized to refund my money and I wouldn't be getting it back. She hung up on me when I became angry. I called back and didn't catch the man's name I spoke to but he said my deposit was gone. Finally, he admitted they had my deposit not the moving company.

Please head my warning. You do not want to deal with this company. Their real reviews on other sites show what a nightmare they are. I'm so glad I didn't put my items on their truck and only lost $645 instead of all of my stuff!

Then the mover (Zano Moving and Storage) came and he showed an agreement of $5700. Honestly, I don't know what was happening here. It was the day of the move - we had to leave the state the next day - what could we do with our stuff. I showed the mover the agreement of $4900 and then we negotiated (which was another bad experience) and then he said $5400.

What could we do now? He said pay half now and pay the rest at the time of delivery - So we gave a check for $1870. He loaded all our stuff. He put down the delivery date as 7/25. We still have not received our stuff. Then after he picked up our stuff, a week later the mover (Zano Moving) called us and told us that the check bounced and was canceled. He even sent us a picture of the canceled check (crossed out).

Told us we needed to pay $1900 initial payment and the rest at delivery. We were so stupid and trusting. So we did a money transfer of $1900. Then a couple of days later, the mover (Zano Moving) told us that his office mistakenly deposited the check and if that's the case, then there will be no balance at delivery. So now we have paid $5000 to "Homesafe Transit" and "Zano Moving and Storage". Our stuff is still not delivered.

Extra space storage 7525 w Sahara Ave Las Vegas NV 89117. Unit number 1209. Under name: Yosef **. He told me that if we want, we can take our stuff and that he would pay us the money required.

I sent him the following message - "We have already paid you the money to deliver our stuff to us. You are responsible for the delivery. So please deliver our stuff to our address or else we will hold you responsible. If you can't, you hire a mover or something and complete the delivery. You are responsible for the delivery. And we will hold you liable for delivery." We have not received a response. It has been more than 6 months now. We still do not have our stuff delivered.

Complaints so far that I have filed - FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION - Case #: **. State of Nevada - Office of the Attorney General - CONSUMER/FINANCIAL FRAUD - Consumer Complaint - #**. State of California – Department of Consumer Affairs - So far we have not received any remuneration from either Homesafe or Zano. As of today, June 29th, 2022, it has been 349 days. I have no idea where our belongings are. No one seems to help us. Everyone has started some form of investigation, but we don't know anything. It's absolutely heartbreaking to have gone through such an experience and we still don't have any resolution.

Immediately after submitting my deposit my bank card was flagged for fraud in Ireland which was very strange and made me suspicious. Unfortunately I had no other choice, my husband was away for work, we were closing on our new home in another state in 3 days and I was by myself with 2 small children. So I had to go ahead with our reservation and move. Day of, movers didn't arrive until 7pm, it took them 4+ hours to pack our belongings and they weren't able to fit everything despite my paying an additional $2000, so I also had to rent a Uhaul to take the rest of my things on my own. I was told by the movers they would be at our new home on the day of closing, May 17th.

They were not there May 17th, I had to call homesafe repeatedly trying to find out where our things were, when they would be there and always got an "I don't know" response. I slept on the floor with my kids and pets for a week waiting for them to tell me they were going to bring our stuff. Finally I got a response that they would be at our home Friday but I needed to get them an $800 money order. I did because my children needed their beds and toys, all of our belongings. They came, different truck, different movers, so our things had been loaded and unloaded more than once, and several of my items were broken or damaged. The delivery movers shouted to file a claim within 30 days as they were running to their truck.

So I tried to file a claim, called homesafe several times trying to get the claims for, being told they sent it, but I wasn't receiving it, Finally got the form, entered all the info from my paperwork, listed my broken items, but the moving company doesn't exist and the DOT number isn't registered. All of the information provided by the movers was fake, so I was unable to file a claim because movers couldn't be located or held accountable. It's been a year and basically the only response I've gotten from homesafe on my Google review is "too bad". DO NOT USE THIS COMPANY!

After they took our money, we were unable to reach our original representatives to ask them about these lies so we opened a dispute on one of our initial deposits. After the dispute, they came crawling back to us asking us to wire them the money, ignoring the fraud and violations that they've performed. Then they threatened to hold our items in storage and auction them off.