Charter Van Lines Inc Reviews

This will definitely be my go-to company for handling relocations! I had a small studio apartment but a lot of fragile artwork to move, but their team treated each piece like it was their own. They carefully wrapped and secured them in double layers because of which when I unpacked, every single item was in mint condition! I’m so glad I chose them for this job!

Charter Van Lines Inc guys went above and beyond during my recent move, despite a minor setback. Their truck unexpectedly broke down midway through the loading process. However, they remained calm and professional, immediately contacting a tow truck and arranging for a replacement vehicle. While waiting, they wrapped all my furniture and fragile items with bubble wrap and packing peanuts. The replacement truck arrived within an hour, and they wasted no time loading everything. Even with the delay, they managed to complete the move within the original timeframe. I would highly recommend them to anyone.

From the moment I booked the service, I felt at ease. The customer service rep patiently answered all my questions. On moving day, the team of three showed up 15 minutes early. They coordinated seamlessly—one was wrapping furniture, another was loading, and the third was organizing items in the truck. They brought extra blankets and straps without charging me. My coffee table had loose legs, so they tightened them before moving it. They also double-checked the inventory list at the end, ensuring nothing was left behind.

This moving company made it feel so easy! They were available on just two days' notice and called the day before to confirm everything. I have a baby grand piano, and I was scared about moving it. The movers were so careful, using special boards and padding to protect it. They tightened a loose piano leg for me! Every box was labeled and placed in the correct room. They didn’t rush, and by the end of the day, nothing was scratched or broken.

I have nothing but praise for this company! They went above and beyond to reduce the stress associated with our transfer from NE to MI. Our 2450 sq ft home was expertly and efficiently cleaned by their crew. They also loaded our priceless antiques onto the truck with care. They also gave us specialized crates so our equipment would be secure. Excellent service!

My review is in the gutter or lower. My elderly mother hired Charter Van Lines believing that they are a moving company. They are in fact, NOT! They are a brokerage company. This is information that they do provide if you have a law degree and a magnifying glass. My mother understood them to be a moving company. No one during her process of laying down thousands of dollars ever made mention that they were not a moving company. They subcontract everything.

I contacted Charter Van Lines last year November of 2024. Got my quote and ended up moving on February 1 of 2025. Horrible experience, first off the company they hired to move us from St Louis Mo was Midwest Moving Company which I didn’t know at the time that they were brokering our move from another company. They didn’t tell us that someone else besides Charter Van Lines was moving us and I should have checked myself. Anyway the movers showed up with a large moving truck like the size of a large U-Haul truck probably 20-26 foot. 2 people came and looked at our move and said it wouldn’t fit all our stuff and the guys were really rude and hateful and was very unprofessional movers. Anyway they told us they would only fill truck half full with our move. We were upset and had to be out of house.

I was planning a move from Idaho to Illinois and got connected with Charter Van Lines after requesting a quote. Their rep, Jesse, repeatedly called me back after I had declined, pressuring me to “book immediately” or risk missing a truck. Under that pressure, I placed a $1,174.25 deposit on September 5, 2025. Within just a few hours, my job situation changed, and I called to cancel. Despite no services being rendered and cancellation occurring the same day, the company refused to refund my deposit, citing an internal “nonrefundable within seven days” policy. I called and emailed multiple times but received no response.

DO NOT BOOK WITH THIS COMPANY!!!! They will go over your inventory with you, knowing how much much stuff you have and tell you one price to get you to book with them and then when the movers get there it's way more expensive. Then when I called customer service to explain that half my items that were on the list would not fit, she told me I would have to pay more. Keep in mind all of these items were on the list to go on the truck. Then once they delivered my things and I started to unpack, I noticed my 80 inch tv screen was broken. Something stabbed it right through the box. They told me to file a claim. It's been 3 weeks now and I still have not heard anything. This company is horrible. You are better off renting a UHAUL and doing it yourself.

The sales team, dealt with Ryan, promise you the moon and stars. Once you’re under contract, they’ll stop taking your calls. They hire subpar local movers and when issues arise, they won’t speak to you. Hire a local mover on your own and research them. Else, you have no clue who’s moving you until they’re at your door and you’re stuck!