Charter Van Lines Inc Reviews

Charter Van Lines reached out to me. The salesperson was nice but told me other companies would contact me but not to respond because Charter is the best. I believed him. They sent me an estimate which I thought was a quote or would be close in cost. We reviewed it over the phone a few times. I asked them if my stuff would be the only items on the truck and they said yes. The day the movers showed up, I found out that that was not true. There were going to be other customer's things loaded on the truck as well. Also, Charter Van Lines does not do the move themselves, they contract it out. The person onsite looked at my stuff and then double the cost that they told me it would be.

We had a move from Cannelton Indiana to Bay St Louis Mississippi…on Sept 15 didn’t receive the truck till after the 1st of October. The packers were very thorough…they had to make several stops to drop other locations means our stuff got shifted around in the truck. We had 2 broken TVS and a shattered very expensive painting. Over 1000.00 of damages. The claim department denied our claim. We had bad experience before but by far these are the worst to do business with. I would not advise this company

My review is in the gutter or lower. My elderly mother hired Charter Van Lines believing that they are a moving company. They are in fact, NOT! They are a brokerage company. This is information that they do provide if you have a law degree and a magnifying glass. My mother understood them to be a moving company. No one during her process of laying down thousands of dollars ever made mention that they were not a moving company. They subcontract everything.

I contacted Charter Van Lines last year November of 2024. Got my quote and ended up moving on February 1 of 2025. Horrible experience, first off the company they hired to move us from St Louis Mo was Midwest Moving Company which I didn’t know at the time that they were brokering our move from another company. They didn’t tell us that someone else besides Charter Van Lines was moving us and I should have checked myself. Anyway the movers showed up with a large moving truck like the size of a large U-Haul truck probably 20-26 foot. 2 people came and looked at our move and said it wouldn’t fit all our stuff and the guys were really rude and hateful and was very unprofessional movers. Anyway they told us they would only fill truck half full with our move. We were upset and had to be out of house.

I was planning a move from Idaho to Illinois and got connected with Charter Van Lines after requesting a quote. Their rep, Jesse, repeatedly called me back after I had declined, pressuring me to “book immediately” or risk missing a truck. Under that pressure, I placed a $1,174.25 deposit on September 5, 2025. Within just a few hours, my job situation changed, and I called to cancel. Despite no services being rendered and cancellation occurring the same day, the company refused to refund my deposit, citing an internal “nonrefundable within seven days” policy. I called and emailed multiple times but received no response.

DO NOT BOOK WITH THIS COMPANY!!!! They will go over your inventory with you, knowing how much much stuff you have and tell you one price to get you to book with them and then when the movers get there it's way more expensive. Then when I called customer service to explain that half my items that were on the list would not fit, she told me I would have to pay more. Keep in mind all of these items were on the list to go on the truck. Then once they delivered my things and I started to unpack, I noticed my 80 inch tv screen was broken. Something stabbed it right through the box. They told me to file a claim. It's been 3 weeks now and I still have not heard anything. This company is horrible. You are better off renting a UHAUL and doing it yourself.

The sales team, dealt with Ryan, promise you the moon and stars. Once you’re under contract, they’ll stop taking your calls. They hire subpar local movers and when issues arise, they won’t speak to you. Hire a local mover on your own and research them. Else, you have no clue who’s moving you until they’re at your door and you’re stuck!

Charter Van Lines is an unethical company that engaged in misrepresentation, withheld information, and misled me. I paid a deposit for their services. I asked questions, and all of those questions got deferred to a "Quality Assurance" call that conveniently fell within the non-refundable window. During that call, I discovered that the previous agent had lied to me about critical information (I have the email threads and paper trail to verify this), and engineered circumstances to block me from getting a refund. This was one of the worst, frustrating, and unethical business experiences I have had. I highly discourage you from engaging in business with them. I ended up using FlatRate Miami for moving and I couldn't recommend them highly enough. FlatRate was professional, ethical, and transparent. Charter Van Lines deserves 0 stars.

My tenant moved in with me over a month ago, and their stuff was slated to arrive less than a week from pickup, timed to be when she arrived. It's been over a month of waiting, and her stuff hasn't left the original state! This company is incredibly rude and disrespectful, wasting her time and punting her around to numbers that don't pick up for a young woman moving solo across the US. They'll quote you a great price because they're lying about the quality of services they offer -- RUN as fast as you can from this company. You're being scammed and they will not try to help you at all.

Do not move with this company.