Charter Van Lines Inc Reviews

This will definitely be my go-to company for handling relocations! I had a small studio apartment but a lot of fragile artwork to move, but their team treated each piece like it was their own. They carefully wrapped and secured them in double layers because of which when I unpacked, every single item was in mint condition! I’m so glad I chose them for this job!

Charter Van Lines Inc guys went above and beyond during my recent move, despite a minor setback. Their truck unexpectedly broke down midway through the loading process. However, they remained calm and professional, immediately contacting a tow truck and arranging for a replacement vehicle. While waiting, they wrapped all my furniture and fragile items with bubble wrap and packing peanuts. The replacement truck arrived within an hour, and they wasted no time loading everything. Even with the delay, they managed to complete the move within the original timeframe. I would highly recommend them to anyone.

From the moment I booked the service, I felt at ease. The customer service rep patiently answered all my questions. On moving day, the team of three showed up 15 minutes early. They coordinated seamlessly—one was wrapping furniture, another was loading, and the third was organizing items in the truck. They brought extra blankets and straps without charging me. My coffee table had loose legs, so they tightened them before moving it. They also double-checked the inventory list at the end, ensuring nothing was left behind.

This moving company made it feel so easy! They were available on just two days' notice and called the day before to confirm everything. I have a baby grand piano, and I was scared about moving it. The movers were so careful, using special boards and padding to protect it. They tightened a loose piano leg for me! Every box was labeled and placed in the correct room. They didn’t rush, and by the end of the day, nothing was scratched or broken.

I used Charter Van Lines Inc to relocate from TN to WY, and they made the process easy and reasonable. My first impression of Adam was that he was very patient and thorough in answering my queries. Kind David helped me move out, attended to my requirements, and carefully wrapped everything. Because everyone was working together so efficiently, we were able to finish in under 20 minutes.

I had a disappointing experience with Charter Van Lines. Bobby, one of their representatives, was extremely pushy. When I told him I wouldn’t be booking today, I wanted to look at reviews he hung up on me—a very unprofessional reaction. Additionally, the level of communication was overwhelming and intrusive: I received four emails within three hours and six phone calls within a few hours, starting at 6 AM. This aggressive approach made me feel uncomfortable rather than valued as a potential customer. I would not recommend Charter Van Lines based on this experience, nor would I contact them for any quotes based on Bobby's professionalism.

Charter Van lines picked up my daughter's personal property from Ohio to move to North Carolina. It took 3 months. They would schedule a delivery date and then cancel last minute. They broke an entire box of dishes while loading the truck, this was never accounted for. Charter Van Lines customer service stated they would compensate at $50/day for each cancelled date. They then came back with a total of $50.00 compensation, then again came back with $0.00 compensation. DO NOT WASTE YOUR TIME OR MONEY!!!! This is by far the worst moving company ever, and it was not cheap. The customer service center refuses to be helpful. Mr. David Gray, the vice president, should be ashamed of his employees!

With the help of Charter Van Lines Inc, my family and I have relocated from WA to TX. The discussion went quite well. They were sympathetic and polite, acting in a manner that was just. Whoa! They were incredibly helpful and accommodating to our needs. Way to go, Charter Van Lines Inc!

Over the course of the last few months, I have made extensive use of Charter Van Lines Inc many services, including packing, moving, storing, and unpacking. Louis and the gang can accommodate practically every request. They have moved me multiple times and have always been on time, provided wonderful service, and been careful with my stuff.

My family and I moved from ME to NE and two guys helped us unload our 26ft moving truck quickly and efficiently. They listened about where we wanted certain items and were more than willing to move things around for us. Their customer service and attitudes were fantastic and we are very happy with the service we received!