MobileHelp Reviews

It takes a bit of getting used to. Initially it would go off for bouncing against my chest or when I took it off and it would brush something. I didn't really like how obviously the necklace was against my chest, but I have gotten used to that and don't mind it anymore. It took a few tries to figure out how to quickly cancel a nuisance alarm, but once I started listening to the voice response it became easy. The main reason I got the device was because I live alone and was worried about possible accidents without immediate access to my phone--which I do not carry with me from room to room. I have not had any problems with falling, but as I age I realize the possibility increases. So it has brought me a sense of safety.

I was looking for a device for my 75-year-old brother who lives alone and fell - he was able to yell for help and his neighbor called emergency services. He was ok but worried about falling again. So I did some research and chose Mobilehelp based on their services and our families ability to get help for my brother should he fall again. I spoke with Ms ** who explained the devices, the best plan, etc. I was happy with her detailed information, but I had to get the ok from my sister who holds the power of attorney. I got the clearance and set everything up the same day. We now have the device - my brother wears it around his neck. He is happy and feels secure knowing that help will come quickly should he need it, and his caregivers will also be notified as well. We went with the yearly plan as it was most cost-effective.

Our family is so happy with MobileHelp! We had a lot of questions before we purchased and they were very helpful and detailed. Now we feel so much better now that our mom has the necklace with fall detection. We love that we get a text immediately. My mom feels more safe now too that she can press a button and speak to someone if she needs help. This will definitely keep her in her house longer which she really wants and gives us peace of mind when we are not with her.

Easy to talk with personnel about the equipment and the cost associated with each system. We selected the Solo System because of the fall detection system will function without any assistance from a person. Another feature we like is the Lock Box for the front door. A key is safely stored within for use by First Responders (after given the code), they can enter the home.

We purchased this for our 95 year old mother. She refused to get it and was not happy with us three adult children for going behind her back to get it. She is wearing the necklace from the time she gets up and dressed and takes it off at bedtime. It give my siblings and I additional peace of mind.

I researched several companies before selecting MobileHelp. I found them to meet my requirements of being reliable, great support, quality device and ease of testing and proper use all at a reasonable charge.

My MobileHelp experience has been Great. Extremely Professional Customer Service, Excellent Quality product and Pricing and most importantly peace of mind for myself and family. With Sincere Thanks Ty **😊.

Went smooth. When tested 1st time took a while (10 12 seconds) for AI response asking if ok. Just tested, response was within 3 seconds. Lock box for door doesn't work. Too lazy to send back.

It's too early to write a review. After several weeks and multiple shipments, the system is still not operational. I've had positive and supportive help from Technical and Sales sides, but the system will not be operational until at least next week, when I should have received and set up a final component to the system. Feel free to ask me late next week what my experience has been. Thank you.

Buying MobileHelp is like buying insurance. You are buying peace-of-mind. But there is a difference. Every so often, I begin to wonder if the device is still working. It would be nice if we could do that. Has any thought been given to a testing procedure?