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Lexington Law Reviews

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About Lexington Law

Lexington Law is a credit repair firm that helps clients address inaccurate or questionable items affecting their credit score. Since 2004, Lexington Law Firm clients have seen over 84 million removals from their credit reports.

Visit www.lexingtonlaw.com
Pros
  • Free online credit assessment
  • Straightforward service plan
  • Online chat available
Cons
  • Pricier than some competitors
  • Not available in Oregon

Lexington Law Reviews

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    2 featured reviews
    How do I know I can trust these reviews about Lexington Law?
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    Page 18 Reviews 2325 - 2475
    Customer ServiceSales & MarketingPrice

    Reviewed Sept. 5, 2014

    I signed up for LL in Feb. By June my credit score HAD raised almost 100 points and I was able to secure an auto loan. However, when we attempted to go for the mortgage, the broker needed all 'masked disputes' (what Lex Law does) off of there. That was troublesome. I had to make many phone calls to deal with that, LL wasn't willing to help with any of that. Credit Karma says my score has gone down substantially, though the mortgage company says its still up there and continuing to move up.

    Lex Law is a great place to 'start', like jumpstart your credit and get it moving. What this does is allow you to start working with other creditors to make it move up further. Meaning, it gives you the credit you need to fix your credit. If you think coming to Lex Law is going to fix everything for you, that is false. You have to do some ground work, depending on your goals. My recommendation is to use it for a few months, until you can secure real credit lines, then drop them. And you have to call and cancel the day they charge you, or you get charged again for the next month. This is not a scam, it's just how your billing cycle works and they tell you that straight up when you register. Use them for what they're for then drop them. That's the magic formula.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2014

    I applied for a 5000 personal loan. After checking a credit score with Credit Karma was put on the line with 3 so called paralegals who didn't know what a thin file was. My sister was also told she had a thin file. She has a 200k home which is paid for. Well my 4 hour ordeal started with the first person who I spoke to at Lexington Law, fast talkers who skip from helping you to getting your social security number to your credit card info. While they were checking me something told me to check them. I was horrified at my findings so I immediately asked to cancel. The 4th paralegal said he would send a cancellation email and hung up on me. I waited on the email and it didn't come.

    After 2 more hours of trying to get a correct phone number that they actually answer I was greeted by a man that told me he didn't know what they do in that department. He was arrogant and rude. Finally I get another so called paralegal who tries to talk me out of the cancellation. I said, "I want a cancellation email now and if you hang up before I get it I'll be at the Attorney General's Office when the doors open." The email clicked in in 2 minutes but was told I had to pay for their service which the application had just been done an hour before that. The biggest scammers going there are no paralegals, just people reading off the same script to everyone, a consumer nightmare. So Don't do it. Now I question the integrity of Credit Karma and a company called am one that were all so in on. All this it's a joke.

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    Factual basis uncertain
    Customer ServicePrice

    Reviewed Aug. 27, 2014

    Almost for 6 months they worked only %19 of my case, & my credit was going down. They did not even bother to send me an email explaining what's happened. They said that they will charge me $59 instead they was charging $99 & when I canceled my account they charged $59 again and they said this is attorney fees!!!!!!!!!

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    Factual basis uncertain
    Customer Service

    Reviewed Aug. 26, 2014

    I signed up for credit repair and never received any emails or anything It takes 39 minutes to talk to someone just to get lied to. Trying to cancel and cannot receive conformation of that. Going to have to change my account.

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    Reviewed Aug. 24, 2014

    I have a very nice experience with Lexington Law. I have hired them last year in May 2013 and after one month my credit score went up 55 points. After one year my credit score raise up 200 points. Great Company. I am glad that I have found them. Someone said that you can do what they do by yourself, maybe... but in my case I have preferred to hire someone professional because I do not have time to do what they do.

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    Customer Service

    Reviewed Aug. 24, 2014

    I joined to try to resolve some of my credit issues. I tried to cancel a few times but was always talked out of it. I requested copies of letters they were sending on quite a few occasions and received nothing. Finally I called and canceled only for them to still take the money from my account. Now after getting nothing in the mail or any warning, they reported me to the credit bureau for non-payment. DO NOT USE THEM!!!!! They are crooks!

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    Factual basis uncertain
    Staff

    Reviewed Aug. 22, 2014

    Worst company I've dealt with. They claim that they are a law firm always looking to help you out which is entirely incorrect. The whole time I worked with them which was for 6 months I've had to remind them several times to do things in order for me to receive better credit. In addition I subscribed to them for 1 reason which was to remove one inquiry. And even after 6 months! they were not able to remove it. I suggest looking into other companies such as Sky Blue, which I am using now or Credit Repair which my wife is using.

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    Customer Service

    Reviewed Aug. 17, 2014

    Things were great as long as I was allowing the company to withdraw their 99.95 from my account. The minute I called to cancel was the problem. Trying to get a refund from a payment for August 2014. My account has been closed since June 2014. And every other month I am missing $99.95 from my account. I call and I get that this payment is from another account that is not closed. Never talk of a refund. I had to stop all payments on this company. Twice.

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    Price

    Reviewed Aug. 16, 2014

    They will tell you that their fee is $99.95 a month. However, they will charge you $99.95 for the first few days as a fee for getting your case ready (which they won't tell you), and then they will charge you another $99.95 at the end of the first month. If you cancel your services before the first month payment you will still have to pay that $99.95 (understandable, but still highway robbery), but you will no longer have access to view your case information. They aren't out to help you, they're out to make money off of people who need help repairing their credit. Don't use them! Do it yourself as others have stated.

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    Factual basis uncertain
    Customer ServiceSales & MarketingStaff

    Reviewed Aug. 15, 2014

    I first want to thank everyone on this website for talking about their experience. I talked with Lexington Law over the phone about 3-4 times. I think the Rep gave up after I lied about not having enough in my account to sign up for the services. The Rep asked me to post date the time so that they could take the money out, but I did not feel comfortable with that because I was not sure if I want to use their services. I only have one thing against my credit report with TransUnion. I called them about it and disputed something that I am in a payment plan with. I called 3 weeks to check on it, and TransUnion replied that the account that was in collections was no longer there, and they are sending me an updated credit report. I learned that we can do this ourselves, and we do not need Lexington Law to do this because it looks like they are scamming people out of money!

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    Customer ServicePriceStaff

    Reviewed Aug. 6, 2014

    When my husband and I signed up with Lexington Law, we were told that he would be charged their full fee of $99.95 per month and since I was in the same household, I would be charged 1/2 at 59.95. Our services would not begin until after our first payment was made. We signed up in May. We were also told we could cancel at any time. No mention of conditions or fees. The first payment was $99.95 for each of us, plus the amount it cost to pull our credit reports. We called about the mischarge but they never reimbursed the difference but my husband wanted to try again.

    The next month, they charged us both $99.95. I complained. Again, no credit of the difference. Then in July, it was again $99.95 for each of us. I called to cancel prior to the next month's billing date. They plan to charge us the full amount for August even though we aren't using their services. They say that you only have 13 days after the payment to cancel. When I asked to speak to a supervisor, he said they were too busy. I told him I will not recommend this service and that I was very disappointed. The end result, my credit score isn't any better than it was!

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    Customer ServicePrice

    Reviewed Aug. 5, 2014

    OK from the start, LL was charging me $49.95 a month. I used their services for about 4 months. Well, I ended up filing chapter 13. So I canceled. I told them to take the last payment out on the 31st 2014. Why I had to pay them for another month Idk. Anyway so they took out $100 on the 2nd and then another $100 on the 3rd. Well this threw my checking account into disarray. I feed a family of five off one paycheck so 100 bucks is a lot. Well when I called them, I got some mumbo jumbo about paying in advance and that the 49 dollar rate went up to $100. Funny it goes up when you cancel. The moral of this story is if it's too good to be true, it is. Plus they have caused me to bounce checks and God knows what else. If they had told me in the 1st place this could have been avoided. THANKS. DON'T USE LEXINGTON LAW, FILE BANKRUPTCY.

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    Sales & Marketing

    Reviewed July 31, 2014

    They did nothing to fix my score. At first, they sent letters and that's all they did. Once they take their money, they stop working on my file. When I complained, they breach their contract and just terminated my file from their side. It's a big scam and run by crooks. I wish the BBB can take action against those scammers.

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    Factual basis uncertain
    Customer ServiceSales & MarketingStaff

    Reviewed July 31, 2014

    This company is very upfront with the payment amount of $9.95 for the credit report. I was told that I was only going to be billed for them to pull up my credit report and that additional monies of $99.95 would be drafted from my account when the work of challenges were done. I explained that I was not ready for that part because I barely had $10 in my account. The person that I spoke with assured me that it would happen when I was ready. Within the next few weeks I was billed $99.95 plus $19.95 for redrafting because I had no money in my account. When I called to cancel, I was informed that I would receive a cancellation email (crickets). I also requested information on the challenges that were made to the companies on my credit report (crickets). I have a better chance with walking on water. Do not support this company, it is a scam.

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    Customer ServicePriceStaff

    Reviewed July 31, 2014

    I haven't used them yet. I clicked on a link on Credit Karma and they have started calling me... sometimes 2 or 3 times a day. I knew something was up with them by the way they called. Finally, I answered. Talked to this guy who told me he could get my credit report for me and could go over some things. I told him I can get my own credit report and send him a copy because you are given a free one once per year. He started to give me this spiel. I told him, "Cut to the chase... How much is it going to cost?" He tried to go back into his dialogue again and I cut him off and told him I wasn't interested. I'll take the time and clean my own credit. I'm glad I came over here and read these comments. My gut did not lead me wrong.

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    Customer ServicePriceStaff

    Reviewed July 28, 2014

    I started with Lexington Law in March of 2014 and my credit score has gone from 584 to 661 already! I had to write a review because of all of the negative reviews. Every person I've dealt with has been friendly and helpful. I think a lot of negative feedback has to do with their fees. You can do this yourself, I know, but it's very time consuming and frustrating. I'm paying now, but in the long run, this will save me way more, than I'll ever pay them. I was very irresponsible and damaged my credit very badly. I finally took responsibility for my poor decisions and they've helped me more already, than I even expected! They also charged me $99 for the first month, and I was told the $49. I called and the money was refunded immediately. Nothing in life is free. Just wanted to give some positivity against all this negativity!

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    Customer ServiceStaff

    Reviewed July 24, 2014

    Lexington Law Firm is a SCAM. I called in yesterday to have a consultation and I have not been that infuriated and disgusted by a business in my life. First of all, the initial guy I spoke with misinformed myself and my girlfriend who were signing up for the service, about the amount of money that was going to be due and when it was due. He was talking really fast and made it seem urgent that we start working on the case that day. After he received the payment he transferred us to a "paralegal" that gave us extremely different information about payment due dates and amounts. DO NOT USE THIS SERVICE!

    When I called to cancel the same day that I signed up for the service, the woman I spoke with seemed to empathize with our frustration and assured us that she would correct it. Asked if she could call us back after speaking with a supervisor but NEVER called back. The NEXT day, I called and spoke with a supervisor who did not show much sympathy for our situation. I recorded the phone called and assured him that until I saw proof of the cancellation of our service, that I would keep calling in.

    A few things that we learned after being scammed: 1. Your credit report can be accessed for FREE every year, which is how they access it online. 2. The $49.99 "deal" a rep tries to sell you is NOT a deal, it is a required activation fee that you will pay within 15 days of signing up ON TOP of the $99.00 that you will be charged every month.

    I am reporting them to the BBB.

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    Factual basis uncertain
    Customer ServiceStaff

    Reviewed July 19, 2014

    Please do not deal with them. It was too good to be true! I only had the service for one day. But I noticed while she was going over the process information and explaining the policy that she would not stop talking so that I can ask questions. She was a fast talker and would not let me get a word in. She then transferred me to the paralegal. And the other person would not give me any feedback on the questions that I ask. Last she promised me that I can have the same deal for $49.99.

    I called back the next day after reading reviews and some dumb guy said that it was $99.00 a month of scheduled payments. First, I was not informed of that. I then cancel the policy and ask if they can still send me something stating that it was cancel and I informed him about the reviews that was online about their company and he said, "Well, you still owe us $99.00." Then he started laughing and was like, "I'm just joking..." Really, it was like talking to a 3-year-old. They are a joke. Please don't do it.

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    randall increased rating by 4 stars.
    Customer ServicePriceStaff
    After a positive interaction with Lexington Law, randall increased their star rating on July 24, 2014.

    Updated review: July 24, 2014

    This was a copy and paste..review...I'm not now..nor have I ever been an employee....my complaint has been resolved.

    Original Review: July 15, 2014

    I am a former employee of lexington law firm. There are a few things people should know before signing up for their service.

    The people who work there ARE NOT PARALEGALS!! When you call in, it is a call center. They have their employees take very simple tests once ever 3-4 months; most of them are right out of high school. YOU DO NOT HAVE any paralegals or attorneys working on your case. The whole system is automated. They have an internal system that automatically generates the letters. The whole system works on its own and most of the employees that work there have no idea how credit works.

    Also, they BREAK THE CROA LAWS!! on a daily basis... They do this 2 different ways. 1. When they upload an Experian report, a lot of the times because of the way Experian lists the item, their system marks it as it was deleted off of your credit report and they move it to a positive credit line. They then send out to the customer an email and post it on their website that it was removed from the report when it was not... THIS IS A VIOLATION OF FEDERAL LAW. 2. Also, their data entry team makes many many many mistakes when entering reports. This is also VIOLATION OF CROA. They have been aware of the flaw in their systems for over a year and still have not made any attempts to fix it.

    Now on to why you pay a monthly fee.. According to CROA they can not bill you till after they do the work. How they do this is they tell you that they will not dispute all of your items at once because it can make the credit reporting agencies give you a negative response. This is a lie. If they disputed everything at once, they would have to wait 60-90 days to re-dispute them, and they would not be able to charge you a fee for that time. By doing it the way they do, they can drag out the process and charge you every month and have you pay more money.

    Now on to when you call to close your case. There are a lot of complaints about people closing and the case not being closed... That is because every employee MUST hit their stats and one of them is the % of clients they can talk into not closing their case. If they close the case, it will count against them; if they talk you into keeping it open, they get 3% of what your next payment is. So a lot of times the phone reps will not close the case and not put a note in the case. This happens ALL THE TIME, and they are aware of this and do not hold the phone reps accountable.

    When you close your case write down the date and time and name of the reps.. And yes, the complaints of rude reps are true. They are not trained for customer service and they do not have any quality control. Just keep in mind everything they do, you CAN do yourself. The only thing you are paying them for is the time it will save you.

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    Customer ServiceStaff

    Reviewed July 8, 2014

    I terminated my agreement with this ** company in June. They turned around and still took $125.00 out if my account this month. Talked to some idiot on the phone who said I did not cancel in time and I owed $220.00 still. I am sorry I even listened to a real estate agent and went to these RIP off artist.

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    Factual basis uncertain
    Sales & MarketingStaff

    Reviewed July 7, 2014

    I was scammed by this company. They lie and lie to get their way. When I was contacted, I expressed to the associate that I didn't have money on my prepaid card to purchase the credit report so he could go over it with me. I expressed to him that I couldn't use that card because I have my rent drafted out of that account monthly. He assured me that it was okay to use the card, even though it doesn't have any funds. His words was, "We just need to run it so you can get your credit reports." I agreed under the impression it was on a one-time deal.

    Fast forward to today. I was hit with a surprise. I didn't have enough to cover my rent because Lexington Law took out $112.00. I called Lexington to see what was going on. I got the run around and a associate who basically gave me the "take it or leave it" approach. After explaining to her that my card was NOT to be debited, and explaining the conversation I had with the previous associate, I still got nowhere. People, please BEWARE of this company. They lie to get a credit card number to debit your account. I will tell any and everyone about this experience. I went as far as saying that I was going to get attorneys because what they did was not right. It's a SCAM! BEWARE!

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    Factual basis uncertain
    Staff

    Reviewed July 4, 2014

    I was screwed by Lexington Law, yes just like the others had written. They will take care of the piddly little ones, but they never took off a charge even after I explained I was scammed. There are numerous complaints lodged against this company, Stores Online/Imergent. Oh the Best Part, they have a Paralegal to fight for you, but even that did not help. I guess they know nothing about State Laws. Don't let them fool you. You can do it yourself, on the little ones with a little effort and education.

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    Customer ServiceStaff

    Reviewed July 3, 2014

    At first I had interest in this law firm because it was recommended by Credit Karma at one time but before payment was due I change my mind, and like they said just call in to stop payment but I got a call from them. I told the young man I wasn't interested. He in returned said no problem but not only did they charge my card when I was told they wasn't, they did anyway so they got $120 for a couple of text and emails sent to me. This law firm is out money.

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    Factual basis uncertain
    Customer ServiceSales & MarketingStaff

    Reviewed July 1, 2014

    I signed up after their sales person told me they could definitely help. I was applying for a mortgage and needed to clear up some old stuff that should have come off. I also told them I needed to dispute the way a bank Coded an incorrect code on my report due to a short sale that was hurting me from obtaining financing. They can do it I was told and would start on it immediately. No one told me there that when Lexington law puts something in dispute no bank will give you financing as you cannot get accurate readings of your report while in dispute. No one will call me back with information as to how I can drop a dispute. They told me since I cancelled my account they have no info on me when I cancelled only 4 days ago. Client services do not pick up the phone and all you get are sales reps who can't find anyone to answer your questions. They cannot get client services to answer either. I would love to tell the news about this scam of an organization. Even when you are under contract, you never get a live person, you can only do a live chat and their answers are robotic and make no sense. Don't be stupid enough as I was to contract with them. If you have credit issues hire a real attorney.

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    Customer ServiceSales & MarketingStaff

    Reviewed June 20, 2014

    From my personal experience, Lexington Law did not remove anything on my credit file (had some late payments). They told me they would def. remove these and did not. I paid for 4 months. They kept sending me credit scores and said they send creditors disputes. Well I send disputes before I signed up with them for FREE and couldn't do anything so I paid over 500.00 dollars for nothing!! All they would do is send credit scores which I get those for free from my phone apps. They lied to me and took money. I talked to a representative on the phone today and asked for a partial refund and they said they couldn't give me anything back because they were still trying to send letters... All I can say it is a scam - did not work for me. I am still going to try to get my money back. It is not fair for anyone out there like me to get ripped off... By the way canceled my subscription.

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    Factual basis uncertain
    Customer ServicePrice

    Reviewed June 10, 2014

    So I got transferred to Lexington Law, they said I need to paid $12.99 to get a summary of my report so they can see what they can do. They orchestrate some weird report and the numbers were 684 (Credit Score). when I know for sure was lower than that hence won't be looking for credit fixing. Anyhow, the representative Tucker **, explained that I need to paid retention fee for $99 dollars. I said, "look I've been burned before with companies trying to fix my credit and they did nothing but put money on their packets". I said to Mr. Tucker that I was sorry but this time I need to see some work before I paid.

    Mr tucker said that Lexington does not charge until the worked is done (does it makes sense you have to paid but you don't paid? a little crazy), so he waves the $12.99 but he wants me to paid the $99 when I said to him that I wont be doing that because nothing has done as he explain Mr. Tucker when off on saying "Good luck fixing your report, getting a house. go see if someone want to work with you... no one even wants to look at you. Whenever you are ready to paid, gives a call" and He hang up =( I was like OK, that seems to show me what they were after my little money.

    From my experiences, I think sometimes we get desperate to fixed our credits but we don't realized or we don't see really what works and what not. If you are dealing with this firm, my advised to you is to make sure you ask the right question and do your homework. Pulling your credit yourself beforehand can alleviate wasting your money and be mad later.

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    Customer Service

    Reviewed June 10, 2014

    My husband and I had our credit scores checked at our local credit union because we are currently in the process of trying to get a home loan. Mine was 615, not great at all, and my husband's was about 730 - better but still not great. I talked to Larry Bryan from Lexington Law and my first impression was that he was just a fast talking salesman reading from a script - alright no big deal. He pulled up my credit and it said my score was 503. That was my second red flag and he went on with the fast talking and I managed to catch the phrase "without your consent". No sorry, you are not doing anything without my consent. Then he started talking money and I told him I needed to discuss it with my husband first, which Larry wasn't too happy about.

    So I put my husband on the phone, and they talked about 10 minutes and my husband basically kept telling no, not right now, can we get back to about it, and other things of the sort. So Larry started getting rude and pushy. My husband being the relaxed person, he is just laughed it off, said no yet again and hung up. In the end, especially after reading many reviews, I am very glad we didn't give him or banking information. I would only suggest using Lexington Law if you have an extra $100 burning a hole in your pocket and really, really want to waste it. This has to be probably one of the worst scams ever - right along with my "African cousin wanting to share his riches" and "winning the Gmail, Yahoo, and Hotmail lottery".

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    Factual basis uncertain
    Customer ServiceStaff

    Reviewed May 31, 2014

    1. The money from my debit card was withdrawn without my consent; 2. The process of refunding the money was too long, unpleasant and nervous: their system is set in such a way that it protects their company, not the Customer - they withdraw the money right away, and you need to 3-5 business days to get the refund having discussed the issue with at least 5 representatives, which makes you unhappy, though one has the right to pursue happiness in life; 3. The customer service reps are incompetent: they do not read the notes, it seems that is not their main job at all- they never know all the information, every next representative tells you another story; 4. They keep your personal data and do not give their full name (for security reasons); 5. They do not confirm that they are ready to delete all your information from their data base; 6. Their text messages and emails are unanswerable; 7. They do not even know the simple definition of "discrimination" which originates from "disrespect" which happens in their case, as they also decided not to take my case neither in the present nor in the future!

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    Customer ServiceStaff

    Reviewed May 30, 2014

    Don't bother using these dirtbags or just go ahead and burn your money. I just spoke with this pencil neck ** in slacks about canceling. Needless to say, ** got real. He quickly became a mouthy little punk that deserves someone to ** in the sunroof of his Prius. I am extremely unsatisfied with their services. For seven months, they have strung me along with promises of credit salvation and redemption. Instead, my credit card now has $800 extra to pay on. It's easier to get out of the mob than it is to cancel these guys. I felt the only way to rid myself was to get ** out. This punk kept reading from a freaking cue card and wouldn't stop talking long enough for me to cuss at him. I swear, they know which items you most desperately need taken off, and that's the one they will ** foot around with. I'm gonna take another hit on my credit from the medical bills I have to pay for due to escalated blood pressure. DO NOT USE THIS SERVICE!!!! You have been warned.

    Sure, they will remove the piddly stuff at first and make it seem your case is special. You will get your own personal case worker dedicated to your needs, burning the midnight oil, crunching numbers, making calls, pushing people around, and forming a special team to destroy all creditors. I envisioned a giant marquee with my credit score as a team of case workers stood around it applauding every time it went up. Office parties in my honor, WOOHOO!!! In actuality, they jotted down my credit card and threw my name away. If I could send these guys a cat ** cake, I certainly would. I will put it this way, I have ten negative items, mostly from college years. After seven months, three have been removed and the others are used as ** material for some Dockers-wearing cubicle jockey. If you used this service, you probably deserve bad credit. I fixed my credit on my own by paying stuff off. There is no easy fix, but there is an easy way to get butt raped by a paralegal.

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    Factual basis uncertain
    Customer ServiceSales & MarketingStaff

    Reviewed May 30, 2014

    I spoke to Lexington Law. I was hesitant to give them a credit card with my name on it, so I gave them a store Visa credit card. I use limited funds. They said they would review my credit and for this $12.99 and I could get this copy from my email and a Paralegal would call me and go over all the details of my report. No one called me. They took the money and then I got nothing in my email but an advertisement from them, no credit report. I looked them up under the BBB they say they're a part of... Well, they're not a member, in Utah anyway. Where they say they are from. I left a message on their recording. Glad I'm not into them for more money but still I'm venting. It's not their money. It's mine.

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    Staff

    Reviewed May 29, 2014

    Lexington law started removing items from my credit report within the first couple months and after that, they have done nothing for me. They don't care about people, they only care about your money. They keep giving the same answers to different questions and just keep going in circles. Since they are all bunch of legal representatives, they know all the loops so you can't sue them or complain. My advice is don't give them your money, try to settle accounts on your own... they are not doing anything different than what you could have done yourself. Not happy with the services. My credit score is lower than it was before I called them.

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    Customer ServicePrice

    Reviewed May 22, 2014

    I have been with Lexington Law for a month. When I signed up, they asked my mom's permission to charge her card ONE time, for the $12.99 charge for the credit reports (I don't have a debit card or credit card). My mom just called me saying she has money missing from her card and asked me to look into Lexington Law. I told her I would call them, but she wanted me to research. I told her I already knew who they were and reminded her that we used her card with them once before. I called them, immediately started freaking out on them and cursing at them. I was and am still livid! They took $99.95 off her card, along with a $19.95 reprocessing fee (if they charge your card and it declines, that's when this comes into play), so I told the "paralegal" that I wanted her money refunded NOW Because she has NOTHING to do with this.

    At first she was all reluctant to issue it, until I told her I'd blast that company on social media, local news, Better Business Bureau, and I'd figure out a way to blast it on CNN. She still said she wasn't sure but she could ask her supervisor. She puts me on a "brief" 20 minute hold, and tells me when she came back on the line that they will issue a refund but only when I add another card to the account, and she said that my account has been cancelled. She said she needed another card to pay for services rendered. I'm like what ** services? You guys sent ONE letter to the bureaus, how much does that ** cost?! So I gave her the number to a prepaid card with no money on it. Should be getting a refund in 3-5 days and if not? I'll start blasting this company everywhere I can, and I'll call them and scream at them again! This place is crooked!! Don't use them! It's cheaper to do this yourself!

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    Factual basis uncertain

    Reviewed May 21, 2014

    If Lexington Law is the best credit repair company, I can't imagine the other options. That company, the only thing they do very well is "STEAL". Be careful and do not be surprised.

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    Factual basis uncertain
    Customer ServicePrice

    Reviewed May 19, 2014

    They were misleading in how they presented start up funds and continued billing amounts. Got our address and email address wrong from the beginning and we were not getting expected letters and emails. Asked questions about various issues as we finally proceeded only to have them dance around the answers. It was like pulling "hen's teeth". They did remove 9 items which are not really nine items. One item listed on all three reports is three items for them. Maybe they get it off of one report but not the other two.

    It is still a negative mark on your overall credit score. It cost 300.00 for one month of service for my wife and myself. My score only increased by about 25 points because they did not appear to be working the same item on all three reports. It takes them longer by working different items on different reports....... imagine that. That gives them a longer period to charge you. Credit Karma should not recommend Lexington Law. Do not use them.

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    Customer Service

    Reviewed May 17, 2014

    They will harass you with emails, do nothing and don't stop deducting money from your account once they have access. STAY AWAY!!!!

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    Factual basis uncertain
    Customer ServicePrice

    Reviewed May 9, 2014

    Not that Lexington Law cares, but I just got off the phone with them and they will not refund money they took from my account without notice. Beware. They misrepresent, then justify their actions. They never have any intention of Ever making the consumer happy. I told them I had to hold off on services until I make more money. The guy I spoke with said, "no problem I will make sure we no longer charge you". Two weeks later, they charge me and will not refund.

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    Profile pic of the author.

    Reviewed May 6, 2014

    First of all, I want to say that I understand that every case is different. I also understood that the credit agencies have a set amount of time they can take to respond to challenges. That being said, I was with the company for almost 6 months and during that time, one account was removed by one credit agency. What that tells me is that I could have saved the money and tackled it on my own. Do yourself a favor and try challenging the companies directly. It may save you time and money.

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    Customer ServiceStaff

    Reviewed May 3, 2014

    I called Lexington Law to help raise my credit score as everyone else did. They were recommended to me by Credit Karma... What a misrepresentation! I talked to a representative who gave me the run around and could not answer direct questions with a direct answer! Long story short, I paid for a service I did not receive. I had to close my bank card to stop them from stealing my money! I did the research to file a lawsuit but we are dealing with professional crooks who can legally steal from their victims! Basically the only service they provide is writing letters and calling creditors while using their name as intimidation which does not guarantee results! These are things that we can do ourselves for free and the credit bureau websites tell you how! Please check out Ripoffreport.com before giving anyone your credit card info.

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    Factual basis uncertain

    Reviewed May 2, 2014

    I hired this company a year ago and I must say they sold me a bag of magic beans. To be honest, I would've been better off with Jack and the bean stalk. I've had the worst experience with this company and with all these complaints, It's beyond my human comprehension why they're still in business. If anyone is up for a class action fraud suit please contact me. Paid them money for a snail mail service. They send a couple letter a month and string you along so you can continue to pay the monthly fees. At this rate, you end up paying more than you owed your creditors!! If anyone's suing I'm in!!!

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    Reviewed April 28, 2014

    I do not know what to say. They only charged $12 and if they don't help me, first place to go and even get your money back and file complaint, go to your local ATTORNEY GENERAL. They better clear my stuff because I won't take this **.

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    Reviewed April 26, 2014

    Starting using their services about 3 weeks ago and could not be any happier. I decided to sign up after reading their positive reviews. My credit is pretty strong but do have some negatives on there due to my wrongdoings and decisions from a few years ago. Lexington law removed redeemed repo from GMAC which I could never EVER remove myself.... and not just from one bureau! ALL 3. :) Also they removed small paid collection as well, all this in less than a month. Lexington Law is the best credit repair firm out there. Will recommend to all family and friends. A++++

    Credit before signing up with Lex Law 670 FICO and after Lex Law 704.... :) I know this because I monitor all scores and trade lines individually through bureaus' websites.

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    Customer ServiceStaff

    Reviewed April 24, 2014

    I spoke to this company a few weeks ago about credit repairing. They said it would be 12.99 to obtain all three reports from the bureaus. And I have to pay that upfront and I can just have a consultation to decide if I want to proceed with services. They ask me to type agree in a text message and send it to them. So I spoke with a "paralegal" about disputing things on my credit and after not feeling comfortable with what I was hearing I decided not to proceed with services. Bam, two weeks later guess what comes off my account?? 99.95.

    They proceeded to tell me because I spoke with a paralegal that I agreed to try their services... They also said they sent verification letters to reporters without my permission. I called them disputing this information and they basically told me, "Oh well," that they would cancel any future service but I couldn't get a refund. They are not accredited with BBB. Beware of this company. There's no one to file a report with.

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    Customer ServiceStaff

    Reviewed April 22, 2014

    I'm very upset with this law firm. When I signed up for the service, I was told it was a month to month program and I could cancel the first 10 days of the payment date for that month and services would end the following month. So I did that. I cancel after I made the payment for the next month to be cancelled. They cancelled me the month I just paid for and didn't get the month I had paid for and was told my account had been closed and I wouldn't get the next 30 days so I gave them $99.95 for no work the next month for nothing. The way they explain it to you when you sign up is misleading or even a lie. I don't want anyone else to lose money to this law firm. Do not use Lexington Law firm. They take advantage of people needing help and to set it all off I asked them about the work that's been done. They couldn't tell me.

    We all work hard for our money and don't need to be scammed by someone that is there to help. I WARN EVERY BODY TO STAY AWAY. Don't waste or have your money taken by these people and the bottom line my credit report didn't get any better. 3 months and they didn't do what they said they would. This gives all lawyers a bad name. Don't be fooled like I was and I have no one to help me get my money back. They are scammers. Don't call this company. In the past 3 years, they have had over 400 complaints. I didn't do my home work. If I had saw that first, I would have never called. I was stupid for not doing my research first. Don't make the same screw up as I.

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    Customer ServiceSales & Marketing

    Reviewed April 19, 2014

    About Lexington law crooks at Utah. Just letting people know that this company is a scam. I called them. I got charged about $13 by a guy name Paulino, who I couldn't understand, but okay. Then I simply said to the guy, "I'm done, I don't want to do business with you," and our conversation got cut-off so I thought that was it. Week or so after, I was checking my bank statement and I notice about $100 from them. I immediately call them and they say, "Well, we begun working on your credit." How you can work on my credit and I didn't tell you to do anything other than take $13 for the credit check report. "Well, we tried to contact you." Contact me, I told that idiot Paulino that I'm done. "Well I'm sorry but we begun working on your credit and there is nothing I can do." I think I said enough about this crooks, so please don't do anything with this thieves.

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    Factual basis uncertain
    Customer Service

    Reviewed April 11, 2014

    Called to get pricing. Told me it would be 49.95 to get started for my husband and I both. I gave them my banking info and at the end of the conversation, they then told me it would be 49.95 for each of us. I said then I did not want to proceed. Lexington Law charged my account 49.95 to my acct even though I told them I did not want to proceed. If they do something this crooked, then I will never use them.

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    Customer ServiceSales & Marketing

    Reviewed April 10, 2014

    They couldn't even get the most minor credit inquiry off my report to help my score. Only AFTER I submitted my credit report to Lexington Law upon first signing up - some mysterious negative item that has nothing to do with me, and which had NEVER before appeared on my report till that day, showed up suddenly and they made it disappear quickly with ease. But, it had no impact on my credit score though. I wondered if they hire a company to put it there so they can take it off quickly and justify themselves as having been productive? Questionable...

    As for the original negative items I had hired them to dispute... Not a single one of them was removed. I wasted $600 on nothing. When I tried to get a refund they put me on hold for a long time, kept transferring me around, and ultimately refused any responsibility for failure of services. They kept saying that they did their job by mailing out requests for removal of items to the 3 bureaus. But did they? They couldn't offer me any proof when I asked for it. Scam? Absolutely... You can send letters yourself... Why pay them, and who knows how much they actually did... No way to know what your money is buying you.

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    Factual basis uncertain
    Customer ServiceOnline & App

    Reviewed April 8, 2014

    They told me they were challenging certain negative information on my reports, but they were not sending the challenge letters until I asked them to snail mail, and email me copies of those challenge letters with the dates that they were sent ... It's been more than 30 days and still no email, or snail mail. Nothing was removed from my reports either. I was very angry, so I still gave them 5 more days to send the copies and dates sent. Still nothing. I cancelled on their website and called and cancelled. My billing day was the 11th of the month, and I cancelled on the 8th after complaints on the 3rd and 4th. They told me they were going to Bill me another $100.00 on the 11th anyways. I was livid!!!!! I was only with them 27 days.

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    Customer ServiceStaff

    Reviewed March 30, 2014

    Like most others on this site I was lured into the promise of cleaning up my credit so it would be easier for me to obtain a home loan. After signing up in October, one item was removed in January I believe. I was not aware of this item and was pleased as it appeared they were working on my case. However, the one item I wanted disputed was never addressed. After further research the item they had "removed" was taken off because I had paid it fully and the business reported to the credit bureau. Interesting. After four months with these predators I was in no better condition than when I started. Then, as a member (not sure the level of my membership it was 99.95/month) I received my weekly account update text message with a "D" rating on debt to income ratio stating I had 82% of available funds utilized.

    The problem with this is the balance on my credit cards had not shown payments that had been made for the last 2 months (I only have 2 credit cards and one has had a balance of $0. For a month and a half. The other card has 30% usage with no late or missed payments). When I tried to contact Lexington Law to correct this mistake I was on hold for 45 minutes. When the call went through I heard a beep then hello then dead silence. This happened again when I called right back including the 45 minute wait time. Frustrated I sent an email for someone to call me to fix this, still nothing. Then I received ANOTHER update with the same errant information. I emailed again the next day still nothing.

    In the meantime, I needed to purchase a vehicle because my other vehicle was totaled in an accident. Imagine my surprise when the dealership told me my credit was fine and actually over 100 points higher than I was led to believe with these weekly updates. I had no problem getting financing at a great rate. Finally, I emailed asking to close out my account, no response. So I sent another email asking to confirm my account was closed or I would be contacting the BBB. What do you know? A prompt response!! I was informed I could only cancel through their secure website or via phone. Of course I went with the website only to be denied access to the link that was provided in the email so... back to the phones. After an hour and a half on hold I finally talked to a rep. that stated per my request my account had been closed and a confirmation email had been sent to my account the previous day.

    While on the phone I checked my email and I had no such email. She assured me my account was closed and no future payments would be taken from my account. Upon hanging up the phone I called my bank and asked for a stop payment on any future payments to Lexington Law. Then, two hours later I sent an email from my account to Lexington Law informing them my bank was informed to stop future payment and I wanted confirmation my account was closed. Ten minutes later I received the elusive account cancellation confirmation email only AFTER I sent an email from my personal account copying myself for future reference if necessary.

    In summary I paid this company for four months and got absolutely ZERO service from them. This would be equivalent to me owning a hot dog stand, having someone pay me for a hot dog and giving them a packet of mustard with the promise of a hot dog. The one item that I thought I needed their help with is being handled by me and should be cleared up in two weeks - I contacted the company myself. Why couldn't Lexington Law do this in 4 months?? DO NOT USE THIS COMPANY!!!! YOU WILL REGRET IT!!!

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    Customer Service

    Reviewed March 27, 2014

    I am going to sue your company. First your company took money out of my account for no reason. I paid for a credit check not for your company services. Besides it haven't been a month yet. I thought a billing cycle is 30days. The main thing is your company sent emails to the wrong email address with my personal information on it. That's a lawsuit. Your company screwed up and I am going to sue on them grounds along. Where is that in your contracts.

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    Factual basis uncertain

    Reviewed March 26, 2014

    I signed up for the premier package at a cost of $100 per month. After 7 months they have made 5 deletions total. Not 5 deleted lines, 5 individual deletions from 1 credit reporting company, which means nothing. All 5 were still on the other credit reports, so in effect, they meant nothing. I would never recommend this company unless you want to spend a lot of money and get little results.

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    Customer ServicePriceStaff

    Reviewed March 25, 2014

    I signed up for Lexington Law in October of 2013. At that time I was promised I would be in a position to buy my home come March/April of this year. Over the course of my experience, I experienced some removals which I was overjoyed about as I have been trying to do this by myself for a year prior. I had paid off some debts and sent the paperwork to Lexington. I kept asking why these were not coming off my credit and got a scripted "they do not have incentive to keep them on your report once paid." OK so why didn't they fall off?

    So I waited and the longer I waited, the more frustrated I became even after my credit score DROPPED 100 points! I immediately called to find out what the problem was and got the scripted "they have no incentive...blah blah blah". So recently I got a returned letter from them and I was appalled. It looked like a 5th grader wrote the letter and they were signing my name to it. Ok. I didn't remember signing a POA. I also noticed things that had dropped off my report had started to come back (I am not talking stuff that wasn't paid off-I had actually paid these accounts off and they were coming back!), I asked Lexington about this and again I got a scripted response.

    I started looking into reviews and found this site and got nervous because some of the people on here spent over 2000 dollars to these people. I did find White Jacobs and Associates on here. I called them and told me that basically Lexington had messed up my credit quite a bit but could help me. They did not ask for money upfront but asked for a credit report to go over with the attorney. I was charged a reasonable fee for a retainer, told it would take about 4 months to fix and got a money back guarantee. I have also been told that they sue the creditors and if they win, we split the winnings 50/50 - Really? Cool! I was happy because it was more than I started with. It is also cheaper per month than Lexington. If they can't help you in a 6 month period, they do not sign you up. I am impressed with this company so far.

    I would say take Lexington Law at your own risk. When I canceled I had their 'Senior Paralegal' tell me that no one can guarantee that the stuff will come off because it would be like guaranteeing a murderer that they will get off. OK. I told her that she might want to relay that to their call center. I take this as a lesson learned. Use them at your own risk.

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    Reviewed March 24, 2014

    First talked with Mr. ** at the firm and convinced me they could help. I explained my situation which was that me and my wife had scores over 700+ but we wanted to refinance our home but also had late payments due to a home we sold and paid off the bank that had started a deed in lieu, which created payments not made because for the bank to accept the deed in lieu, we had to be behind in payments and not to make anymore, so they had to report late payments. The deed in lieu process started in 11/2010 and we closed on the home 3/10/2011 and made the bank whole. The credit was affected and we knew it would be but by doing a deed in lieu it would hurt the least around 2/3 years. We also had a second on the same home by the same bank (B.O.A.) so we have two negatives from the same bank on the same mortgage. The mortgage was showing 30/120/150 days late; the line of credit shows 30/90 days late.

    I thought there was a chance Lexington law could possibly help increase our score so we would get a better rate on a refi. What happened after that was as soon as they sent out letters, our scores went down by 70-90 points. My wife was livid. When I called Lexington, they said that after the dispute was over, the score will go back up. As of right now, 3/24/14, our scores are 663 from 712/708 and no one can tell us why.

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    Customer ServiceStaff

    Reviewed March 17, 2014

    I signed up with the law firm, and when I did, I advised them that there was just ONE thing on my credit report I needed help with because I couldn't get anywhere doing it alone. I signed up in November 2013 and paid an outrageous amount. I sent them all my documents via fax. A month later, they charged me for another month and they hadn't even BEGUN to start work on the one item I needed to come off.

    I called and complained they said they never received the information and I had to submit it all again. Another month goes by and still nothing, they were spending their time working on a $60 Verizon bill on my report instead of the major LIEN I had from the IRS that was cleared up and Experian wouldn't take it off. Every time I called they PROMISED me they would get it taken care of, and every time I called I spoke with a different person that made me keep resending my info.

    After 4 months of this, paying 100 a month, I finally told them to stop and cancel my account. After that they sent me an email asking me to fill out a form for the IRS to get a lien release, I ALREADY HAD THE LIEN RELEASE THAT I SENT THEM 4 MONTHS AGO. This is how unorganized and backwards this company is. They are total scammers and because they are a "LAW" firm, you will have NO RIGHTS. I asked for a refund because nothing was done on my account and didn't feel I should have paid them ANYTHING and of course they refused. I don't think this company should even be in in business, all they do is take your money every month. $100.00 a month for nothing but aggravation. Oh and also, after I signed up they continued to call my home trying to get me to purchase their services, they called me 4 times and each time I had to tell them I am already a customer. HORRIBLE COMPANY!!!

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    Factual basis uncertain
    Customer ServicePriceStaff

    Reviewed March 7, 2014

    I initially signed up with Lexington Law, provided all the information requested, gave my credit card information and then they told me I had three days to cancel. Well then I started reading the reviews online and their ratings and Lexington Law sounded like a big rip off. So I called and spoke with a very sympathetic rep, she was polite, no high pressure retention tactics, was genuinely concerned, and even though I was very skeptical and thought for sure after reading the reviews that they were still going to charge my credit card after the 3 days. This rep stated that she had cancelled my agreement and I would not be charged and apologized and invited me back. Well I sat on pins and needles hoping that my cancellation was not going to start a huge battle with them and after reading those horrible reviews, I just knew that I would have to eventually cancel my credit card. They never charged me a Penny and kept their word. I was relieved and surprised, I have since gone to White Jacobs, they are expensive but I have already saw immediate results. I am still early into this process, but I am hopeful.

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    Customer ServicePriceStaff

    Reviewed March 6, 2014

    I signed up with Lexington law about 6 months ago and of course I was sold the most expensive package they had the, "concord premiere", 100.00 a month. I'm ok with that, so time goes by and little by little they have had things removed and I was satisfied. When it came time to look for houses for myself, I ran into a problem. Banks or any lender's WILL NOT consider you if you have disputes on any accounts on your credit reports. Lexington law does not tell you this, but they do know about it!!! Their trick is, if you dispute an account it is taken off of your credit report and then analyzed by whomever, well this "Helps" your credit score because it seems like that particular disputed account doesn't exist, hence your credit score rises.

    So, needless to say that the lender who told me this said that Lexington law is the number one problem. He is seeing across the board causing people to not get approved because of their tactics, banks are picking up on this and don't like it. Lexington law is jumping through hoops trying to make money at your expense but not telling the entire truth. Now when I called LL and told them I was applying for a home loan but was having a problem, the woman immediately knew what I was going to say. Ha ha, they do know the crap their stirring up! So I asked her to please UN-DISPUTE three specific accounts for me.

    Reply: "sir we don't un-dispute accounts for clients". This is what I got from this, so you will help indirectly screw my chance of being approved for a home loan up with MY MONEY, but will NOT help me correct it with MY MONEY!!!! She said it will fall off and the disputes will go away. NOT true, you have to write a letter saying that you do not dispute these accounts. Would it not make sense that if you dispute, then you must un-dispute. This is my home lender stating that he has seen this many times, and he has un-disputed accounts for people because LL wouldn't! So now, I'm, "trying" to cancel my membership. 12.95 report watch is what I downgraded to last week with LL. Today I logged in to get their contact number and called them and stated that I would like to cancel. It was pleasant at first until I was told I would have to pay the 12.95 before cancelling. Why? I already payed 100.00 on the 19th last month. Oh our billing cycle is different and you missed it by one day. What?! I feel that I have made my case against LL.

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    Customer Service

    Reviewed March 6, 2014

    It took a few seconds to get someone on the phone to talk about signing up, but to cancel I had wait over 30 minutes on hold. Then when you finally get someone on the phone, they try to sell you other products. It took me over an hour to cancel.

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    Sales & MarketingStaff

    Reviewed March 4, 2014

    After almost a year of paying $99 per month, Lexington has not been able to make any substantial progress. Progress that has been made was the result of actions I'd taken on my own. Also, I recently requested and obtained letters that were sent by Lexington Law on my behalf. These look as if they were written by 6th graders. At this point, I'm of the belief that Lexington Law is one big scam. And the results of my case is proof.

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    Factual basis uncertain

    Reviewed March 4, 2014

    I started with Lexington a while ago and haven't been with them for some time, because I had 3 late pays and one collection account on my report. So I signed up with them didn't really track what they was doing cause I'm busy, I work, have a family. But I got an email one day, checked my transunion report and equifax and all was deleted. One was still on Experian. So I stayed with them another month, pulled the report again and it was deleted.

    I then called them closed my case and we went from there. I don't know about these other reviews, because I had a great a experience with them. I mean I hope I never have to clear up my credit again, but if I do, I wouldn't mind hiring them again. One other thing I'll add is a lot of these reviews are about purchasing homes but I'll tell you one thing, it was a great feeling having my credit pulled for the home I purchased and knowing there was nothing on there hurting it!!! Hope this review is useful thanks Lexington!!

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    Customer Service

    Reviewed March 1, 2014

    I was called by Lexington law, a day I was in pain from neck injury. After hearing him go on for 30 min I went and gave them my credit card # they charged me $14.95 which cleared the bank yesterday. I called back today to cancel as they said they were going to charge me $99.99 March 6th. Today is the 27th of Feb. They tell me, "Oh we will have to get $99.99 March 6th as we have sent out 3 letters." I researched my credit myself and have some medical and one stupid health club charge, a place I NEVER SET FOOT IN... NATIONAL FITNESS... HCOAA... TOTAL SCAM. I have 12 small charges totaling $1,800.00. They tell me it will take at least 6 months to help get SOME of this cleared up. That's one third of my total outstanding debts!!!!

    Hell, you can do all this yourself without being charged a dime. After all I have read about Lexington Law and their terrible satisfaction rating, I wish I would have never answered the phone. I AM nervous about them having my card number and them telling me over and over, you can cancel at any time. I CAN? THEN HOW COME YOU TELL ME I HAVE TO PAY THE MARCH 6TH PAYMENT!!! Wouldn't you wait until March 6th to see if I wanted to continue?

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    Customer ServiceSales & Marketing

    Reviewed March 1, 2014

    I needed help fixing my credit due to economic reverses so I heard about Lexington Law Firm. So I called and they told me they could help me and I would be pleased with their results. I signed up and began paying..... months passed.... kept paying.... More time went by..... always paid..... results = 0. When I asked why no results, they said "no guarantees" so.... sorry. Please look for other alternatives to this place. There must be someone out there that can help, but this place is not it. In trying to look for other complains and reviews on this company, all links lead to their website with their positive ads and promises of good credit scores. Don't believe it. Walk away.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Feb. 24, 2014

    I signed up for Lexington law through Creditkarma.com earlier this month around 8 pm and reluctantly someone that late was able to assist me. They charged me $13 to get a full credit report which I thought was odd because by law you are entitled to a free credit report once a year. They got me to sign my sister up at the same time.

    After that, I never received any username or password for their so called client site. I had 5 days of a trial period before they would charge me. Called and email for 2 days and no action was done until I was told that paralegals were the only ones that can provide that information, which they were only available until 6 pm. I was supposedly forwarded to one after 9 pm prior days before when I first signed up. This already seemed sketchy. The funny thing was, I figured out my username and password by going to the site and clicking that I forgot them, so that the information would be resent to my email.

    After all this, I figured that Lexington law may not be a legitimate source for credit repair. On the third day of my trial period, I research for consumer complaints and realized that they are another scam, out to get your money on something you can do yourself. I called and cancelled mine and my sisters "membership" before they could charge. After looking at all the bad reviews, I read someone mentioning White Jacobs and Associates and signed up.

    It's been a week so far and I'm hoping promising changes. The legal consultant that I spoke to was very knowledgeable and explained to me the tactics and profits made from bad debt. By law, a law firm is only allowed to work on your credit report for 180 days (6 months). That is why Lexington law and all these other credit repair firms sign you up for a "membership" to keep you on longer to make money off you. You know when you have a legitimate law firm when they ask you to sign documents and power of attorney forms.

    These credit repair companies only dispute by sending letters to credit report agencies in different fonts and sizes to confuse scanners when received. Well, they've gotten more sophisticated and these tactics won't work anymore. You're better off going to the websites of each credit reporting agency and select "dispute" to dispute reporting a yourself. Keep in mind that this temporary deletion and collection agencies are getting more aggressive to make more money off you, as the laws become more restrictive on them.

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    Factual basis uncertain
    Profile pic of the author.
    Customer ServiceSales & MarketingPrice

    Reviewed Feb. 22, 2014

    I was charged more than I was quoted for services. Company doesn't want to honor a requested refund. I originally went to Karmacredit.com for information on my credit. I noticed an inaccuracy and while researching the issue, there was a banner ad for Lexington Law on the site which I clicked on, thinking it was related to Karmacredit. I called the number and spoke with Brian who said that he can assist and offer with the matter for a one time charge of $12.99. He reiterated this amount several times after I asked him to confirm. Subsequently, I noticed several charges from Lexington Law totaling $119.99. I called several times on 2/22/14 to question this and I was told that I signed up for service that has a monthly fee. I asked to cancel everything which was done, however, I was told I am not getting a refund. I would like assistance in obtaining a full refund due to the gross misrepresentation of the charges. Thank you.

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    Reviewed Feb. 21, 2014

    All Lexington Law seems to be interested in is taking money from your bank account bank. Fortunately for me they have the wrong banking information; otherwise, I would be out a lot of money for no service.

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    Customer Service

    Reviewed Feb. 20, 2014

    Came to them for help with ONE 30 day late payment item. 8 months and $900 later they have failed to report any progress whatsoever. The website looks nice with all the tools available, but in reality there is no substance or anything to help you understand what is actually happening. I sent several emails over a period of 2 weeks, forwarding credit documents and asking specific questions. I did not get any responses.... When I complained about this, they stated they had not received any of my emails... When I forwarded them all of the emails I had sent, they said, "Oh sorry for the inconvenience." I have since cancelled with them, but considering the horror stories I have read, am waiting for something to bite me in the ass. I did get a confirmation # and email about the cancellation...time will tell. For those in dire straits, this program may be a good last resort, but for minor blemishes...this is a waste of money. The overall communication w/ LL is horrible.

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    Reviewed Feb. 15, 2014

    Lexington did little to repair my credit score even after spending $2000. As a matter of fact my credit score did go down while using their services. They promise much more than they provide. If I continued with them I suspect I would have spent thousand of dollars before seeing any sizable improvement. I just think that they are unable to accomplish what they promise without spending several thousands of dollars, even then I don't know if they can! And they don't stop charging after discontinuing their services!

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    Customer ServiceStaff

    Reviewed Feb. 13, 2014

    At first, for two years I have been pleased and very satisfied with the service that Lexington Law provided. With their assistance I was able to raise my score almost 200 points in a very short time period. However, a few months ago I lost my job and was unable to pay, so I tried to cancel my membership, however they instead informed me of their deferment program. I happily agreed, as at the time I did not want to lose their services.

    Once the deferment was over, they changed my payment date without notice and they ran the card they had on file - which was a closed account after I lost my job. I quickly remedied the situation by paying them with another card (I did not save the card information to my profile). They had applied another $20 to my account and were calling me three times a day to collect. Apparently it was a hidden fee that again, was not communicated to me. In another email, I requested to cancel my account, the response again was to explain their hidden fees.

    I sent about five emails requesting my account be terminated. They applied the fees to my card (again, I did not save my information nor did I approve them using the card at all), applied another fee of $59.95 to the card, then sent me an email stating I needed to follow a link back to the site to cancel my account. The link took me to a dummy landing page on their site. I called the toll free number also given to be bounced from line to line. They charged fees to a card I did not authorize them to use, and refuse to cancel my account. They offer a great service, however, their customer service is rude, and treats the clients like imbeciles...

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    Price

    Reviewed Jan. 30, 2014

    I joined Lexington Law firm in July 2013 as a tool to improve my credit. I DID agree to a free trial and was promised that my credit report would be improved. I soon realized this firm was continuing to charge me $99.95 per month even after I notified them to cancel my membership. All the incorrect information magically has started to reappear on my credit report. It seems the credit bureaus are working with Lexington Law by adding incorrect information after same information was removed during the time one is enrolled in the Lexington Law program.

    Once the Lexington Law account is closed is when I noticed erroneous information appearing on my credit reporting bureaus. Beware of Lexington Law on their credit repairing tactics. And once they obtain your credit card information they continue to add charges by charging credit reports to your credit card on file.

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    Customer ServiceSales & MarketingStaff

    Reviewed Jan. 15, 2014

    I was a former employee of Lexington Law for 2 years and I am here to tell you the truth about their services and their sales tactics. First, they say that their services are a month to month service, what they don't tell you is that their "work fee" payment of $99.95 is NOT the same thing as the first monthly payment. So in reality, it's not $99.95 a month, it's actually $200.00 for that first month of service.

    Another thing, you are NOT speaking to actual Paralegals. This is a call center and the majority of the company's employees are in their early 20s, not college educated, and probably can't qualify for advanced financing that their clients are seeking, nor do they have knowledge about finances or credit repair. These sales agents are paid strictly on commission and will do anything to sell you on an experience Lexington cannot provide. Also, the attorneys at the firm have nothing to do with your case and will never speak to you or be involved. The business model is all turn and burn, form driven garbage.

    Finally, good luck canceling your case in a painless or effortless manner. Canceling the services will be the equivalent of a rectal examination. They will upsell you, "accidentally" hang up on you, and "misplace" or be unable to locate your file and have to get back to you. Please do NOT use this service... You will more than likely feel that you overpaid for the services being rendered and there is a good chance you will be promised or made to believe something that the company cannot deliver on.

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    Customer Service

    Reviewed Jan. 11, 2014

    They said the first payment was $99 plus $25 to pull the credit report, which you had to pull yourself and give them the case # for it. After the first month, they had removed 3 items off all 3 credit bureaus, but after losing my job, I was no longer able to afford them. Was going to cancel it, and they talked me into going into the alert program for $12.99. I called on the day of my bill cycle, I was still charged $99 so you can say I paid $200 for 1 month because they said the first payment was a retainer, which they failed to tell me in the beginning! What some **!

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    Customer ServicePriceStaff

    Reviewed Jan. 11, 2014

    Cancelled 6 months ago and they continue to charge my credit card. I tell them I understand mistakes happen, I just expect them to fix the problem and the lady says, "Well you still got the service." She said 7 things were taken off, I laughed and said yes 7 inquiries were taken off and you have nothing to do with that, they come off yearly. They try to manipulate their words and what they do to confuse you. I told her the $200 Overcharge was worth arguing with her and she said "okay" and hung up on me. Very disrespectful she was, very unprofessional, plenty of other companies out there to try. You have to call Lexington Law at least 2x a month to keep them going on your account or they forget about you. If I can get 1 person to not yo-yo this company and save them time and money, I did my part.

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    Customer Service

    Reviewed Jan. 9, 2014

    Lexington Law came up on the web when I was on another page. I filled out the form and they contacted us about credit repair. We initially agreed to use them but then read the reviews on them and they were bad. Called them and told them we didn't want to use them and went to the bank the same day and did a stop payment. Lo and behold they tried to get a payment from our account anyway. We have spent hours on the phone trying to take care of this. DO NOT USE THIS COMPANY!!

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    Reviewed Jan. 8, 2014

    I have submit my information to Lexington Law Firm for credit clean up. Within 6 months, there was only one item removed and every time that I contacted them for information, I would be told that it is in process. When I requested reason to why they could not submit more than one item, they said that credit bureaus do not allow them and that it could get returned. I have a relative who works in one of the credit companies, and he stated that it makes no difference if you submit one document or if you submit 100. Everything is received the same. For conclusion, this Company is a fraud. They do not resolve issues and they drag it on to collect more funds. I WOULD NOT RECOMMEND THEM TO MY WORST ENEMY. Worst service and worst results I have ever seen.

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    Factual basis uncertain

    Reviewed Jan. 1, 2014

    They had me on two cases and they were charging my account twice so I caught it and then to reimburse me my money back and they closed that dad out. Then the next month, they did the same thing again but they would not give me my money back, told me that I had to send in my bank statement and my case was put on hold and the paralegal changed my due date but all the time, they never put it on hold. They were charging me all the time and I even gave them a different debit card.

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    Factual basis uncertain
    Customer Service

    Reviewed Dec. 27, 2013

    I started with Lexington Law in October. I started out with 33 negatives. They supposedly took off 9 reports but I still had 32 negatives. I asked why and they said I had new negatives but they could only list two new negatives. I asked about the other seven and they couldn't come up with an answer. My conclusion is they've been telling me they're making progress but really just adding more so they can take some off.

    Then they said they removed a Capital One late payment. I looked online and it said it was removed but when I checked my report, it was still on there. I only had 2 negatives from Capital One and they were still on my report. I called and they said I had a third account on my report which was taken off. I never had 3 reports from Capital One, so once again they took another item off of my credit but couldn't prove it. Horrible Company!

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    Staff

    Reviewed Dec. 10, 2013

    I was with Lexington for 2 years!!! $2650 WASTE, ALL they did was RUIN my credit worse!! I looked for a real company and finally found one WHITE JACOBS & ASSOCIATES. It's out of Plano TX. Tyler ** did WONDERS for me, he cleaned up Lexington's bs and within 3 months Tyler took me from a 522 to a 789!!!!

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    Factual basis uncertain

    Reviewed Dec. 6, 2013

    I had some bad times a few years ago but got into a good position about a year ago. I started to save for a house but my credit was terrible. I started with Lexington Law around June of 2012 and stayed with them until June of 2013. They got some things off but when it came time to getting a loan, I couldn't because of the disputes that were my credit report (not sure what this meant). Anyways, afterwards, most of the items they removed came back and the dispute remarks never came off. The mortgage company I went to referred me to this company that she sends all her other customers to, White Jacobs. This company used their attorneys and I don't know what they did but in 4 months, they raised my score from 510 to a 686. I wouldn't recommend wasting time with Lexington but don't give up because there is good companies out there. FYI, I close on my first house ever in 10 days...>>> SUPER EXCITED.

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    Customer Service

    Reviewed Dec. 2, 2013

    I was a prior client of Lexington Law Firm and I would say for the most part I was pretty satisfied. Yes, most of what they do we could all do ourselves but it's hard when you are busy. When I first signed up, I had over 30 negative items on my credit from a divorce. They did successfully remove quite a few of them. In the beginning, I did see a lot of action, then it did dwindle which caused me to eventually cancel my account. I did repair most of my current husband's old inaccuracies myself but decided to give them a second chance with both of our reports this time. I will say there is no magic fix to your credit and no matter who does it, a company or yourself, it takes time.

    No two people will have the same results and obviously for some people, they must be doing something right or they never would have made it this far. As for anyone with issues with still being charged, as with anything that you cancel you should call, as well as fax/email something so you always have a paper trail. When I canceled my account previously, they cancelled as requested and we left on good terms which is why I decided after a rather large break (1 1/2 yrs), they may be worth another shot. When contacting them, I did for the most part always have a good experience. I do know the (paralegal) assigned to my old account was slow to respond but I always seemed to get what I needed by simply calling the 800 #.

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    Sales & MarketingPriceStaff

    Reviewed Nov. 27, 2013

    This place is a scam and they tell you one thing and then do and charge you another!! Do not sign up with these people!!!! They are a joke, save your money. This is **. Do not ever sign up with them!!!!

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    Factual basis uncertain
    Customer Service

    Reviewed Nov. 13, 2013

    I decided to cancel Lexington Law firm the next day. I called and got a fax number from them (not toll free number) and fax them the correct paperwork. The following week, they took their fee out of my account and they weren't suppose to. When I called, they said they didn't have any record of my calling at all and they never received the fax and they refused to refund all of my money. Promised me that I would have back that day and I still haven't gotten yet and they are avoiding my calls.

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    Customer Service

    Reviewed Nov. 2, 2013

    I was trying to talk about a car loan with someone and ZOOM they transfer me to Lexington Law firm. I gladly signed up aware of the monthly fee about 5 days ago. Well my wallet was stolen along with every single card in it between then and now. I cancelled all my cards and then today called Lexington who is scheduled to take the payment out tomorrow. I called and cancelled and told them about my wallet issue.

    Funny thing is that they said they won't be able to take the money out of the account because they only had the card not the account info. I refused to give them anything else, and they said the system would still try. So I called my bank and they said the company should have no access to take any money now. Hope this helps and I’ll let you all know if anything happens as of tomorrow. If you didn't wire your account, try cancelling the card....

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    PriceStaff

    Reviewed Nov. 1, 2013

    This so called service has sales agents that appear sympathetic and sincere. Do not give them your bank info because it’s impossible to cancel. You can do for free what they are charging you hundreds to do.

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    Customer Service

    Reviewed Oct. 31, 2013

    Thirteen dollars for credit report. First they said they can do it for free, than they said there was a security problem with my credit report so they needed 13 bucks to run it. Well that was a report on my credit causing it to drop. I opted out in two days and they got really mad and hung up on me. Now they keep calling me every day. My lawyer says that they are a fraud and we are going to file harassment charges next week.

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    Factual basis uncertain
    Sales & MarketingOnline & App

    Reviewed Oct. 20, 2013

    I wish I have read all the reviews about Lexington Law before I signed in…what a scam! I have engaged with them paying 99 a month for them to remove only 2 negative items. One of them was only a 12 dollar debit, and they did nothing but roll me over and over, giving me the best excuses just to keep me in the program…I paid 8 months, total of 800 dollars and I want to take legal actions against them. It's too good of a scam. They are too powerful and rich already. Their website is great looking and their advertising is everywhere.

    I would like to gather more people with the same purpose and take this company down. I'm willing to put another $800 or more money in for that matter. If there's any lawyer out there with this intention please contact me. Companies like that have to be banished out of this country! It is not fair for hard workers like me and you to have to deal with that.

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    Customer ServicePriceStaff

    Reviewed Oct. 17, 2013

    Thought I was getting a credit report, a real one. They said a fee of 99.99. I said I could not pay this, so they dropped it to 59.95. But I was still charged the 99.99 and 59.99. When I saw what had happened, I called them and cancelled. That was in June 2013. I did get a confirmation number. But they still kept taking it out. Now it is Oct 2013. I am still trying to get them to stop and refund my money. But they made it clear that there was no confirmation in June but it would stop now. We'll see. It's hard to believe that this is a law firm. This is a very shady company.

    I asked to hear the recording and was told no, and the lady I spoke to said she couldn't hear it either but was told the answer was NO. Really. They owe a single mom just trying to make some money. I just wanted my credit report, that's all. It cost me and my children. So a confirmation number doesn't mean anything with this company. They just say, "We'll not honor confirmation." Really??? Very misleading from the beginning. Started with 12.99 and ended up being over 500 dollars. How do they sleep at night? This is our America.

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    Customer ServiceSales & MarketingPriceOnline & App

    Reviewed Oct. 12, 2013

    I purchased Premium service from Lexington Law 6 months back which cost me $600 altogether. The salesman informed me that it will take 3-4 months to remove 3 negative items from my credit report. They did nothing except made few information escalation. Their customer service is rude and unprofessional. They gave access to their website to view my case status. Think that was a scam too. They posted incorrect information. They have two versions of their website and if you log in, you will see your case information does not match, that means they post information as they wish to fool you. They charged me for credit report 2 times (12 x 2) but I never received my credit score. After six months, I was frustrated and cancelled my service but six valuable months has gone. They did no good to me but ripped me off.

    I read online reviews about Lexington Law and I am sure they are nothing but a fraud. They are wasting people's money and time. I want to take legal action against them. I am going to file a complaint and hire a lawyer. Friends, please help me on this. If anyone of you knows how to teach them a good lesson, please help me. I want to make sure that they do not cheat people like me and you guys. If you think of any information may help, please let me know.

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    Factual basis uncertain
    Customer ServiceSales & MarketingPriceStaff

    Reviewed Oct. 2, 2013

    I started with Lexington Law and tried to also add my wife all at the same time. They clearly stated she has to go through the protocol of going online and phone to be entered into their system like I did. So then Richard told me that he could take down her information so when she called he can get her started, so I complied. Before my wife could even call them or get off of work they had already charge my card an additional fee for my wife who's never been added onto their system... Complete fraud. Richard completely added my wife into the system without her even talking to their company..

    I've called in to let them know the situation and to let them know that this person Richard is adding people to accounts illegally without any protocol. They responded by asking me to have my wife who's never called in to their company to call in now to cancel the fraudulent account that was created by their customer service representative Richard.... So now I'm waiting for a supervisor paralegal name Mike to give me a call back after he views the tape so he knows that my wife did not actually call in and go through the steps in order to be added to my account before he can give me a refund for the illegal transaction. Horrible, horrible scam company!!!!!

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    Factual basis uncertain

    Reviewed Sept. 26, 2013

    I have paid this company $150 to rid a $35 debt from my credit report... They promised I would have a reply in 30 days. So far it's been 90 days. I have gotten nothing accomplished... just a bunch of false promises. So upset.

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    Customer Service

    Reviewed Sept. 23, 2013

    I called Lexington Law to get information on their services. The guy kept trying to tell me there was no monthly fee. I told him thank you for the information given but that I was going to think about it. He asked why and I told him. He wouldn't let me get off the phone telling me how I couldn't clear my credit up without them, that I could've gotten the information off their website and trash talking my debt situation. I was so angry.

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    Reviewed Sept. 20, 2013

    I had them for 3 months and it decreased my credit score instead of improving it. I cancelled it and they still took out money from my account, which left me in a major bind. So my words, do not do it. You can do it yourself.

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    Customer ServiceStaff

    Reviewed Sept. 8, 2013

    When you speak with an agent over the phone initially, they sell you on the idea that they will change your life around within a matter of months and that they will do everything in their power to remove all negative listings on your credit report immediately. Once you sign up, you find out fairly quick how lackadaisical they truly are in repairing your credit. If you have a large amount of negative items on your credit (i.e. 20-30 derogatory items), they will only challenge 4-6 items at a time per month. This is where the lucrative aspect begins for them and the monetary demise starts for you.

    The Fair Credit Reporting Act allows all consumers to challenge any and all items on their credit report that they deem inaccurate, so you can challenge all items at once to get the quickest results in bad credit removal if you so desire. When mentioning this to them, they tell you that this is not acceptable due to the fact that the credit bureaus can refuse to investigate your disputes if they consider your investigation to be of a "frivolous" manner. This is a well-rehearsed and scripted line they use to instill fear in their clients to not challenge all items at once, resulting in dragging the process on from month to month so you can continue to pay the ridiculously high monthly fee for them to simply send out letters on your behalf.

    By the way, this is the only service they offer in respect to helping you fix your credit. They do not make phone calls, they do not attempt any different approaches if the investigations do not end in your favor...this is it! You are paying them up to $100.00 per month to send out a few letters and let you know if there is any progress. If you go on their website and decide you would like to chat with an agent, you will be treated to a scripted, rude and dismissive agent 9 out of 10 times who will not be willing to talk to you about anything "outside of the scope agreement", which basically means unless you are asking about the letters they sent out for you or about when their next payment is due, they have no interest in talking to you.

    Overall Lexington Law is a very money-hungry group of scammers who are looking to do as little as possible for as much as possible! If you are not satisfied with the results as time goes along, they offer to do an "escalation" letter which is essentially the same thing they've already done with the challenge letter, only they send it out worded differently. Save yourself the money and aggravation of dealing with rude and impersonal people and learn how to send dispute letters on your own. Pay the money you were going to pay them towards the actual credit bureau websites where you pay a much smaller monthly fee to monitor your credit report and score while you await the results of your dispute letters. As Lexington Law likes to repeat to you, "persistence is key when challenging negative items on your credit report". Just save yourself the money and be persistent on your own. No one cares about improving your credit more than you. Everyone else cares only about the money you pay them to do it. Remember that!

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    Factual basis uncertain
    Kara increased rating by 3 stars.
    Customer ServicePrice
    After a positive interaction with Lexington Law, Kara increased their star rating on Sept. 10, 2013.

    Updated review: Sept. 10, 2013

    After contacting the BBB, Lexington Law did not charge the upcoming month fees to my account. I appreciate their goodwill.

    Original Review: Sept. 6, 2013

    Ordered service 6/26/13 for $49.95 (initial fee?). Was then charged 7/10/13 $99.95 (for services rendered 6/26-7/26?). Then 8/10/13 was charged $99.95 (for services rendered 7/26-8/26?). Called 8/27/13 to cancel service and was offered a lower service for $12.00 due on 9/10/13. I declined this and then was told I would still be charged $99.95 on 9/10/13. I then requested to be put on the $12.00 plan since I did not have the money to pay ($99.95) for services not rendered and I was hung up on. They gave me the whole script about having to charge for services they already did for the month, but no matter how I spin the date and monies paid it doesn't add up to me. I have reported them to Utah BBB and my Attorney General in Ohio. But this is very disturbing that a business can operate this way.

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    Customer Service

    Reviewed Sept. 5, 2013

    This credit repair service is only interested in your $99.00 dollars a month. I had terrible customer service and they take too long in resolving my credit problems. When I call them they always told me it takes time in dealing with credit bureaus. All they do is keep you on as long as they can to keep the $99.00 rolling in to them with little results for your money. I cancelled with them and told them NOT to take any more money out of my account and the following month another payment was withdrawn from my account without my approval. This company is in this racket for your money not to repair your credit.

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    Reviewed Aug. 8, 2013

    I did not do a review online of Lexington Law until I joined. When I saw that some cases take 3-6 months at $99 @ mo. I felt that was really slow. A girlfriend said I could do this myself. I contacted them and cancelled. They advised me that I was not obligated to anything and I would not be charged any fees. I asked why they had not immediately removed the $12.95 credit report charge from my account as they said they would and the sales associate said because I had already cancelled. I confirmed with her that no money would be withdrawn from my account.

    Two days later, $12.95 was removed from my bank account and the woman said although I was told I would not be charged fees, I was charged for the credit report as if she were dueling semantics. This caused a bank fee, as I shifted the $13 to another account. After getting a bank fee of $35 I had to wait for my payday to pay the overdue amount before closing that account. I have a sneaking suspicion that they will not honor their cancellation. In which I will have to hire another lawyer to extract them from my bank account, paying $175 to do so. I opened the account on the 31st of July, 2013 and was notified that they received my cancellation on the 6th. On the 7th of August 2013 they sent a charge to my bank for the $12.95.

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    Customer ServiceStaff

    Reviewed Aug. 7, 2013

    I admit, I have a very confusing situation, but they couldn't their nuts if the squirrels had them in their mouths. Three different people I talked with and all they are supposed paralegals. Must be an online school paid for by the call center. Don't even think of asking them a question that isn't in their training manual for them to reply to. They consistently revert back to the script provided them. I understand they work on commission, supposedly 30,000 clients. They won't let you talk to licensed attorney who runs this business, but after much **, hoop jumping, and ass kissing, they gave me the direct number to their Law Firm. That number is **. Maybe someone there may know the difference between ** and shinola.

    Five stars...what a joke. If it’s things you OWE, you should pay. My problem wasn't re-establishing my credit. Mine was with a stolen identity. They didn't seem to give a rats behind…they only wanted their commissions to get your credit reports (which are free if you get them yourself) and YOU can dispute your own garbage that you want to try to write off. If you want that new ESCALADE and have no income except unreported...this is the company for you. GOOD LUCK. Give me the money…I will send the same letters to the reporting agencies if you are not literate enough to do so. AND IT'S FREE. I think I will contact a local person, who I can meet face to face. That's what all of you should do...unless you are too embarrassed. I asked for an attorney from Lexington Law to contact me, and they would only say a paralegal would. RIGHT...

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    Price

    Reviewed Aug. 7, 2013

    Lexington Law drags the process out way too long! I signed up for the most expensive package and they just drag it out! Look for someone who wants to get it done, not charge, charge, charge!

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    Customer ServiceStaff

    Reviewed Aug. 3, 2013

    First off, the first person you talk to is a salesperson. This person tells you whatever you want in order to sign you up. I was told that I had 5 days to cancel the service. What they didn't tell me was that I had to wait 6 days (since I was in CA) before they would start working in my case. Since time was of the essence, this did not sit well with me when I found out about it 3 days later. I was wondering when they would send out the disputes. 2nd, I was told that for the first account it was $99.99 and since my wife had the same items, they would charge us $49.99 for her account. The 2nd month, I was charged $99.99 for both accounts. So I called them, they then stated that this was for the first month only. This is not what I was told.

    Furthermore, after arguing for a couple of minutes, they told me that both accounts should have been $49.99. They had charged me the full amount and the fact that the payments kept changing made me very suspicious. 3rd, I wasn't happy about the 6 day wait period and they asked me if I would like them to expedite the letters. I said sure, the problem is they didn't cancel the first letters. So all the credit bureaus got duplicate disputes. Well when they get too many disputes, they get marked as frivolous. So you can guess what happened? Many item's disputes were kicked back and it took weeks to find this out.

    Now it is weeks later and the bureaus don't want to do anything because too many disputes have been received. It is not 45 days later, most items haven't even started being disputed, the other items that were disputed have not come off. As of today, we were disputing 18 items on both reports, only 2 have come off and those ones aren't the ones we needed off. 4th, terrible customer service regarding issues and questions. These so-called paralegals blow off your complaints that never get sent to management to get corrected. You can never talk to your so called direct paralegal or attorney assigned to your case. I advise anyone to stay away from this turn and burn model this place has.

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    Price

    Reviewed July 29, 2013

    We have had a bad experience with LL. They did not cancel us when we asked and then charged us another month. I have heard from numerous money management places that it takes at least a year for credit score to go up so I find it strange that yours went up 200 points in 5 months.

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    Customer ServiceStaff

    Reviewed July 20, 2013

    First, I want to say I can't believe the reviews I'm reading about Lexington Law that are bad. Doesn't sound like the same company to me. Well, let me say I started with them in March 2013 with 49 negative things on my 3 different credit reports. Now it is July 2013. I have 5 left and Zero on my TransUnion report. So I'm sure they will get those removed also soon... Every time I have called and spoken with someone, they have been really nice and helpful... always giving me great advice. Some things I needed to do to help them be successful at getting it removed, I did. I did try to do it myself and it didn't work. They also got 2 judgments removed from my credit reports. I'm very grateful for their service, since I started my own business I needed to have great credit for a good insurance and bond rate. My credit score went up about 200 points in 5 months. It was 480 to 520. Now it's 640 to 712.

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    Customer Service

    Reviewed June 8, 2013

    They lied about their BBB status. They represented themselves as paralegals when, in fact, the call came from a call center. They used pressure tactics to try to generate my business. They gave me a free credit report that differed from the one that I had gotten online for free. They tried to pump me in trying to get personal information. Epic fail.

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    Customer ServiceStaff

    Reviewed June 7, 2013

    DO NOT USE LEXINGTON LAW FOR ANY REASON EVER. Lexington law firm dishonestly advertises and provides no proof of work performed. They told me they needed more time at $100 a month. Eight months, no results. On August 15th, 2012, I started my service with Lexington Law to try and have some inaccurate items removed from my credit report after proving a debt did not belong to me in court for the third time. The sales associate I spoke with (Theresa) said I had a case and recommended I go with the premium for $100 a month. She told me I would see results in 3 months at this rate and that their clients have an average of 8 negative items removed from their credit report by then.

    Fast forward to January 2013, after repeated calls each month, I saw no progress with the exception of two removals from my credit report. And these removals done were only completed by my aid in sending letters to the bureaus myself. After 7 months, they couldn't even remove the ONE debt that I proved in court did not belong to me, and I provided them with documentation. I called countless times about them removing this one item from my credit report and that it did not belong to me and that I had documentation to support that claim (which was provided) and each time it was as if no one had ever known I brought it up before. If that isn't bad enough, I called to cancel my service on February 14th. The rep named Juan said he would continue the service for $24.99 a month with no difference in service. I agreed on the contingency that I see results in the next 2 weeks.

    Now, it is two weeks later and I have a $100 charge again. Not only that, but the service was downgraded to a maintenance pro service. That was the last straw. So I called today and asked for proof of the work they had been doing and they could provide me with none. I asked them to refund my money and they told me the best they could do was $75 to meet the price I was told before. I filed a complaint with the Better Business Bureau. I was never refunded any amount of money and they have made absolutely no attempt to resolve my BBB complaint in any way. They responded to BBB and all they said was they already refunded the $75. I provided my bank records to BBB to prove that there was no refund. I haven't heard anything since. I am absolutely completely dissatisfied with the service and disgusted by the practices and level of professionalism this company has displayed. They are CROOKS.

    Lexington Law has not resolved the complaint and I am not going to stop responding to this complaint until they do. They have not even TRIED to contact me to try and work something out. They did not provide me a refund of the $75 like they promised, and they have not delivered on any of the $800 of service I paid for. Nothing was done to help my credit and no proof of letters sent was provided to prove it. I feel cheated and I feel like I was literally stolen from. If BBB cannot resolve the BBB claim, I may have to take legal action against them.

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    Factual basis uncertain
    Customer ServicePriceStaff

    Reviewed June 5, 2013

    I am a former employee of Lexington Law Firm. There are a few things people should know before signing up for their service.

    The people who work there ARE NOT PARALEGALS!! When you call in, it is a call center. They have their employees take very simple tests once every 3-4 months, and most of them are right out of high school. YOU DO NOT HAVE any paralegals or attorneys working on your case. The whole system is automated. They have an internal system that automatically generates the letters. The whole system works on its own, and most of the employees that work there have no idea how credit works. Also, they BREAK THE CROA LAWS on a daily basis...

    They do this in two different ways: 1. When they upload an Experian report, a lot of the times because of the way Experian lists the item, their system marks it as if it was deleted off of your credit report and they move it to a positive credit line. They then send out to the customer an email and post it on their website that it was removed from the report when it was not... THIS IS A VIOLATION OF FEDERAL LAW; and 2. Also, their data entry team makes many, many, many mistakes when entering reports. This is also a VIOLATION OF CROA. They have been aware of the flaw in their systems for over a year, and still have not made any attempts to fix it.

    Now on to why you pay a monthly fee: according to CROA, they cannot bill you until after they do the work. How they do this is, they tell you that they will not dispute all of your items at once because it can make the credit reporting agencies give you a negative response. This is a lie; if they disputed everything at once, they would have to wait 60-90 days to re-dispute them, and they would not be able to charge you a fee for that time. By doing it the way they do, they can drag out the process and charge you every month and have you pay more money.

    Now on to when you call to close your case: there are a lot of complaints about people closing and the case not being closed. That is because every employee MUST hit their stats, and one of them is the percentage of clients they can talk into not closing their case. If they close the case, it will count against them. If they talk you into keeping it open, they get 3% of what your next payment is. So a lot of times, the phone reps will not close the case and not put a note in the case. This happens ALL THE TIME, and they are aware of this and do not hold the phone reps accountable. When you close your case, write down the date and time and name of the reps. And yes, the complaints of rude reps are true: they are not trained for customer service and they do not have any quality control.

    Just keep in mind that everything they do, you CAN do yourself. The only thing you are paying them for is the time it will save you.

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    Customer Service

    Reviewed May 29, 2013

    Please DO NOT USE LEXINGTON LAW.. I have paid them $99.00 for the past five months and the only two things that they said they got off of my credit report really never came off. I decided to order my report myself and the bad marks were still on there. They also lied and said the inquiries were off, but they were not. YOU CAN DO THE SAME THING YOURSELF FREE. Once you get your report, go online and dispute yourself by simply clicking a box and entering. By the way, unless you pay OFF your credit cards and loans, the banks will not remove the bad listing. Once you pay it off, you can call and ask for them to remove it.

    Also, if you pay it off and keep disputing, there is no reason for them to spend the time getting the info for the credit bureaus. At that point, it will be removed. But I promise you, UNLESS YOU PAY OFF YOUR CHARGE OFF, there is no way they will remove it because you still owe them money. Lexington Law only sends letters a couple a month. Do not waste your time or money. Order your credit report, go online, click dispute and get the bad marks off yourself.

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    Customer ServiceSales & MarketingStaff

    Reviewed May 28, 2013

    Absolute scam. I called to have my credit repaired. I was fast talked and every question I asked was answered in circles. I was pushed 5 times to refer this service to my family and friends in 5 different ways, even after I said no 5 times. I figured the girl on the phone just didn't have good phone etiquette and let it go. Then, she went over the services which were all something I could do on my own but just don't have the time to do. So I asked how long this would take (considering they take $100.00 from your account every month until it is complete). I was told that when a paralegal looks over my report, they would let me know and they would start today… while we were on the phone.

    So after I gave her my information to get the account started, I was told I have to confirm. So in order to get off the phone and process everything in my mind and make sense of the speed talking, I told her I would call back. The sales girl was extremely pushy about me staying on the phone, but I insisted I read everything over before I confirmed. So I read over their reviews which stated this was a scam and not to go forward with them. Make sure you also read the filtered reviews on this page. And I read over the CROA laws which state that any company claiming to repair your credit must give you a contract to sign, which includes payment terms, a detailed description of what they will do and an EXACT TIME. Also, the law states that no money can be taken until the service is complete.

    So I called to say that I was not going to confirm and this wasn't the service I was looking for. I was fast talked again until I said to remove my info from their system. I was laughed at and was told I was already charged for the credit report. So I spoke with a supervisor and said that since I paid for the report, I want a copy of it and was still fast talked and got no answers. I also questioned them about the CROA law on credit repair and was told by a supervisor that the law is impossible to follow, and they don't work that way. DON’T WASTE YOUR TIME EVEN CALLING… unless you want to waste time and money and feel like an idiot who was just scammed.

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    Factual basis uncertain
    Staff

    Reviewed May 25, 2013

    Lexington Law represents Corporate America's attitude that they can do whatever they wish because American Corporations have no morals. They are fed by greed and will steal your draws if you did not have them on. People in this country work hard for the little monies they earn. And for regulators getting kick backs from these companies to turn a blind eye, shows the decline of a cesspool that is Lexington Law. I purchased a 5-day trial offer and cancelled before the end of the 5 day offer, along with a cancellation conformation number as proof. Needless to say, the next month, my checking account was debited 3 separate times, totaling to $150.00. I was unaware of this at the time, only not until I received three overdraft charges at $35.00 each from my banking institution. I almost blew a gasket.

    I was blown away that Lexington Law had the legal right to steal money out of my checking account. I contacted my Bank (Suntrust Bank in Lawrenceville, GA) to report the theft of funds from my checking account. I really believe the banks are in bed with Lexington Law and other companies as they are willing to give access to our hard earn money. My advice, don't TRUST the banks any longer. They are snakes in the grass when it comes to managing your money. Lexington Law and the banks, like SUNTRUST BANK, say they are there to help you. TRUTH be told, the only thing they’re helping is themselves to is your hard earned money as they laugh at us PEONS all the way to their offshore accounts. P.S. Buyers, BEWARE.

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    Factual basis uncertain
    Price

    Reviewed May 22, 2013

    Do not hire this Lexington Law. They give confusing answers when you ask direct questions. They are a complete rip-off. It is very difficult to cancel the service once they sign you up. They keep charging you hoping that you will not pay attention to what they are doing. Do not sign up with them. You have been warned!

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    Factual basis uncertain
    Customer ServicePriceStaff

    Reviewed May 15, 2013

    Do not hire these people. They take your money then continue to take your money after you cancel. Their spokespersons on the phone are liars and give you all kind of ** as to why they continue to charge you. Do not hire them. They are a ripoff company!

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    Customer Service

    Reviewed March 6, 2013

    Here's what Lexington law does: Writes letters and signs them with your name, and send them out with your address as the return address. Here's what your creditors do: Write to you directly, tell you they know you are using a credit repair service and state that they are under no obligation to reply to such a service. Embarrassing. I have two items which are totally inaccurate on my credit report and Lexington couldn't even handle those. Both of them simply sent me letters like the above. I paid a total of $250 for nothing.

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    Resolved outside ConsumerAffairs
    Staff

    Reviewed March 4, 2013

    OK, I use Lexington for 6 months and didn't get any results. I tried to get a hold of that Nic guy from the below post but was told he left the company. I ended up talking to Tony ** and he was great. He explained everything to me so it makes sense, and after one month, I already saw more with him than I did the entire time I was with them. I would advise anyone to talk to him.

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    Staff

    Reviewed Jan. 28, 2013

    I am a single mom of 2 and I wanted to do good for my credit and went with Lexington Law because I thought they would do a good job. After being with them for over a year, paying $80 a month, I did not have any results. I wish I could have read all of the bad reviews instead of reading their fake good reviews. After I wasted $1,000, I went with another company. Being very skeptical, I was lucky to find "Nic" at Repair my Credit Now and they fixed my credit in less than 4 months. Do not use Lexington Law. If you want it fixed right the first time, use Nic. He is the reason my credit is good now.

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    Customer ServiceSales & Marketing

    Reviewed Jan. 9, 2013

    Like many people, I was surprised that credit could be repaired with only a nominal monthly fee. I opted for the $79.95 monthly plan. Since they offered a five day 100% refund, a guy from Lexington Law calls and says, "You should see some items dropping off your credit reports at the end of the month." That's pretty exciting, so who's going to cancel? Of course nothing drops off, and then they say it takes 60 days. Of course nothing happens in 60 days, and then they say sometimes it takes longer for some than others. After five months and six payments, my credit report was still the same.

    This is a very clever operation set up to make one believe that they are giving individual attention to each case. In reality, it is set up to drag out over a period of years for those gullible enough to hang in there. I have no intention of being one of their lemmings, so I quit. It would have been nice if it had actually worked, but read all the ex-employee comments on the net. They don't make money solving your credit problems; they make money off suckers who believe that someday, somehow, maybe years down the road, Lexington Law will improve their credit. In the end, people walk away with no recourse because they were never legally guaranteed anything. They were just led to believe they could receive help through clever advertising and carefully-timed phone calls. Save your money; these people are not going to do anything more than you can do yourself.

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    Customer ServiceStaff

    Reviewed Dec. 27, 2012

    I applied for a car loan after finding a dealership advertising a car on Craigslist. Now I get calls from Lexington telling me that I have to send them money to clear my account. I told them, "No, thank you." They continue to call me many times per day as I am doing a live radio show in NW Arkansas. At one point I placed the speaker up to my mic in my studio and recorded most of the conversation. I then told the person what I had done and they cursed me out and hung up. The entire time on the phone with them was odd. They kept calling me a "dead beat, a loser and a worthless piece of **."

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    Customer Service

    Reviewed Nov. 29, 2012

    I contacted Lexington Law to assist me with improving my credit. I spoke with the paralegal regarding improving my credit score by removal of delinquent payment reports connected to a short sale I completed four years earlier. The paralegal indicated I would need to first challenge the reports and all three of the credit bureaus and had to provide to proof to substantiate the delinquency reporting in 30 days or remove the delinquency report. I was assured they had been very successful in getting such delinquency reports removed particularly with Countrywide Mortgage (my mortgage company), especially since the company had been sold and was no longer operating.

    I called back and nothing had been taken off my account and I was told that it may now take 45 to 60 days before this part of the process would be completed. After 60 days, I was told I would have to challenge them again, wait another 45 to 60 days, etc. This went on for 9 months at $99 a month for a total of $999 until I finally put an end to it. Every month, it was the same thing - just wait another 30 days and pay another $99 and we should get some results. After 9 months and $999, none of the mortgage delinquencies were removed from any of the three credit reports. All the time waiting for responses from the credit reporting agencies, I was charged at the rate of $99 a month. I received no results for the $999 I paid them.

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    Customer Service

    Reviewed Sept. 19, 2012

    I contacted Lexington Law to assist me with improving my credit. I spoke with the paralegal regarding paying off any debt and how they could assist me in getting a better credit score. I was told I would first need to challenge the debt for erroneous charges. They stated that the credit bureau had to respond in 30 days or remove the bad credit. I called back and nothing had been taken off my account and I was told that it may take now 45 to 60 days before this part of the process would be completed. I do understand that this will take time but the service was again charging my account $99 for nothing, just waiting for the credit bureau to get back. This was not a good use of my funds.

    I did ask the paralegal if there were any other actions we could take especially if the debt was paid off, the response was to send more letters out and see. I am completely dissatisfied with the service; I have been charged for two months of service and only received one and in the end, the only thing they do is send out letters to challenge the debt. After that, it's game over. Oh yeah, you can visit the Library, that is it.

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    Customer ServiceStaff

    Reviewed Aug. 12, 2012

    I signed up with Lexington Law for free service which was granted by court settlement. But a few weeks later, they closed my case. They said that happened by error and it will be up in 48 hours and when I called after 48 hours, they told me to pay for the service. Then when I called again and talked to their paralegal, they then again said wait for 48 hours, then again the same story. I have called them almost 100 times in the last 3 to 4 weeks and they are not following the court settlement. I need help.

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    Customer ServicePriceStaff

    Reviewed May 18, 2012

    On or about March 27, 2012, I contacted an online credit service to see if my husband and I could improve our credit score so that we could get a refinance to lower our mortgage payments. I was immediately connected to Lexington Law Firm, a company specializing in credit repair. I was told one story by the sales person. It sounded good and the price was not bad, so I signed myself and my husband up for the service. I was told by the sales person that it did no good for one person in a marriage to improve their credit if the other one does not participate, so I signed both of us up. I was also told that we could cancel within the first 5 days and we would not be charged. He then switched me over to a supposed paralegal who would handle our case.

    This person told me a completely different scenario, including the price which was twice as much as I was quoted by the sales person. I did not like what I heard from this person, so I canceled on the first day and the first conversation I had with the so-called paralegal. He assured me that my debit card would not be charged for anything except the initial charge for the credit report which was $20. We were supposed to get a copy of that report. We have not received one yet. I kept getting emails from Lexington Law Firm and I called them to see why. I was assured that our account had been cancelled and our debit card would not be charged. However, this is not the case. Lexington Law Firm has been charging our account every month for $50. I called them to tell them to stop charging us and give us a refund and they told me that in order to stop the payments and get a refund, I or my husband would have to file an affidavit charging the other with forgery.

    Neither I nor my husband, who has never spoken with Lexington Law, except to make sure that his account was cancelled, forged anything. I was told on the very first phone call with the salesperson that I had to sign both my husband and myself up for the service in order for the service to be effective. They are stealing money out of our checking account every month and we have received no services from them at all.

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    Factual basis uncertain

    Reviewed March 4, 2010

    I signed up with the company back in November of last year in which it was $99 to sign up and then they take $79 out of my account every month for the service to so called help with the repair of my credit. With talking with someone and researching a little, I found out that the company is not licensed in the state of South Carolina to assist South Carolina residence with the repair of their credit. My credit was not repaired at all and some of my good standing creditors were removed instead which hurt my credit score even more. I also have spent about $400 with the company.

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    Reviewed Jan. 28, 2010

    I contacted this company to ask questions about their services and to see if I could afford them. I explained my situation and my only source of income was my disability check each month. They seemed very understanding and supportive knowing that most people who contacted them were in a financial shortage and were trying hard just to make ends meet. So I agreed to try the services and explained that I didn't have the money to start until the 3rd of the next month. Well, that was all fine and they chose to go ahead and get my credit report right away and look at it. So I got my check but my bills were almost more than my check so that left me broke, actually I had gotten very ill for several weeks and I wasn't able to get out of bed for almost a solid month and I had to buy unexpected medicine so of course, that ran me short to say the least.

    So after trying several times to get money from my account, they gave me a call to ask about my payment and I explained to them that I had been very ill and since it was the last month before Christmas, I needed them to put my case on hold until the first of the year then I would be able to continue with our agreement to follow through with my case. I asked them to please not to take a payment until January especially because I needed to get my grandsons at least one present for Christmas and this wasn't going to be much. So they agreed to wait until the first of the year and all was fine. As soon as my SSA check was deposited, they had a request already put in to withdraw two months of services that I hadn't even received. I thought I was going to die. They gave me their word that they would put my case on hold and they will wait until January to receive their payment.

    To say the least, my grandsons didn't receive a gift from me at Christmas. My heart was broke, of course, they said it was okay and they understood. They sure didn't. This might not sound like it's a big deal to some people but it hurt me and of course, I lost all trust in this company that I had chose to work with. And they still had the nerve to continue to try and withdraw money from my account so I had to call and get a new card issued as soon as possible. They refused to give me my money back knowing that they had not put any time into my case except to get one of my credit reports which was 9.95. I told them to deduct that and issue me a refund before Christmas so I could do what I needed to for my boys. If they didn't rely on their ‘mamaw’ so much and had other family that bought for them, it may not have been so traumatic for me but they don't have one other single person in their life except for my sister and she's in the same financial shape I am.

    Please forgive me for going on about this but if you can't trust anyone enough to be able to take them on their word then I don't believe their worth working with and don't deserve my hard earned money for services they have not performed. Too many people get rich off of the expense of unfortunate people that don't know how or are to afraid to speak up and defend themselves from these more upper class individuals with more education and wits about them. We go to these people for help and unfortunately get taken advantage of that’s why so many people stay stuck in the same rut all their lives.

    I need your help getting my money back if for nothing else but to prove to these companies that they need to be more honest and caring for their clients like already they claim to be which is untrue or they wouldn't be so money hungry to get every dollar out of everyone they can no matter what they have to do to them and act like it's no big deal and that you'll get over it soon enough and they've already forgotten your name before you even hang up the phone. Can you help me?

    Please let me know if you can or not. I'm very disappointed in these companies and the more it bears on my mind, the more I’m going to speak out about it. We need to protect the unprotected. Will you help? Thank you for taking the time to read this. I know it was a little long winded and I do apologize for that but I needed to get it out.

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    Reviewed Dec. 28, 2009

    They told us that they could improve our credit score in as little as six months. I paid $9.99 for me and $9.99 for my husband to pull our credit report from all three of the major credit reporting companies. They only got one. Then I was charged on 10/19/09, $99.95 and $49.95 to begin with a real lawyer. After my score went even lower and I investigated further, I was charged for paper. On 12/27/09, I was charged again $89.00 for me and $89.00 for my husband. My service was cancelled on Nov. 11. Nothing was ever done. My account was at a zero balance. My credit score went lower and I feel like such a fool. How will I be able to go to work with no money for gas the next two weeks?

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    Reviewed Feb. 24, 2009

    For 3 years in a row, they have been charging me $39.95 to have my credit file corrected and quite a few items removed because of incorrect information and I have paid the cost for 3 years and since May 2008, they agreed to $39.95 but arbitrarily started debited $59.95 per month but to no avail. No satisfying answers were given.

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    Reviewed Dec. 17, 2007

    they withdrew money after we told them to stop i do not have the total they did not doany any anything for us

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    Reviewed July 26, 2005

    On July 1 05 I had requested information concerning credit repair service. I was contacted by the law firm and expained that they were a reputable firm and they could fix problems on my credit report. I explained that I had went through a service prior and was left holding the bag. The rep explained that they gaurantee that this service would work for me. He then talked me into the 99.00 plan and 59.00 per month. I was told all I had to do was send my credit reports and they would take care of the rest.

    That very day I sent copies of my credit reports to them. I did not hear anything for 4 days. I finally got an email that stated they could not read my reports to please resend. I did that very moment. Again later I recieved a email we could not read the reports. I then called and left a message that this was not going to work I want to cancel. I then emailed as well. I never heard a word. I finally get an email on the 11th of July that the service was cancelled and I would not be drafted. On the 16th my account was drafted. I called and they said it was because they had already stated my case file.

    They had done nothing for me and I was assured by the rep on the phone that if I was not completely satified I would get my money back as long as it was within a reasonable time. I cancelled within 11 days and nothing was ever done with my file. I will never trust another credit repair service again.

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    Reviewed Dec. 30, 2004

    two months ago i had applied for their service, i provided my PERSONAL INFORMATION espcially my banking information aswell, i was suppose to call then back to give them my Authorization to charge every month 39.99 for their service , i never called then back because i felt they were running a scamm , so today Dec29,2004 i had called my bank to find out any pendeding transaction on my account and i found out that this company had charged $153.00 with out my Concern, so i called then and they said there was nothing they can do , also they said that i agree to the term and condition in which i didnt because i was suppose to call then within 15 days .

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    Lexington Law Company Information

    Social media:
    Company Name:
    Lexington Law
    Year Founded:
    2004
    Address:
    P.O. Box 510290
    City:
    Salt Lake City
    State/Province:
    UT
    Postal Code:
    84151
    Country:
    United States
    Website:
    www.lexingtonlaw.com