The Standard Insurance Company Reviews

Horrid company to deal with & their quacks actually ignoring physician statements as their quack knows more about my health though I've never spoken or heard of the quack. Any man, women or child knows more about my health than the quacks at the horrid company. Lies to me and to the Georgia insurance commissioner so that their concocted story works for them. When I dropped the documents to my doctor a month prior to my June appointment he called the document to both me and the insurance commissioner "ridiculous". Fortunately I work for a huge law firm that will not like what I have say when I tell them the truth about that horrid company.

If I could give the standard zero stars I would they are awful to deal with…. Months of just trying to get a payment not weeks but months!! As being the only income of a family of four it has put a financial burden on me causing to get behind on bills. Phone call after phone call of “what’s the best number to reach you at so your case leader can call you” and no one ever calls, horrible communication doesn’t matter if you attempt to call, text, email you never get a response and when you attempt to talk to someone English is definitely not their first language. A complete circus and would not recommend them to my worst enemy!!!

The Standard Insurance Company is hands down the most incompetent company I've ever dealt with. Terrible customer service, endless misinformation, late checks, billing disasters, and zero accountability. Their failures put me behind on my bills and nearly cost me my home. Save yourself the stress and take your business elsewhere.

This company is the absolute worst! I recently had a major surgery done, after contacting them several times and having my paperwork set and signed by the provider, leave dates/ return dates were clear, they still wanted me to call them to CONFIRM that my surgery was done. NOW, in all the conversations I've had with the representatives, NO ONE mentioned that I needed to make an unnecessary call to let them know the surgery was done when they had all of the documents in front of them!

This is the worst company I have ever dealt with. Their customer service is terrible. They require extreme and unnecessary information to approve claims. They mess up claims. There is no assigned leave manager to claims that you can contact. They have website malfunctions that prevent accurate and timely reporting. I have a permanently disabled child. The amount of stress and exhaustion I am under is only added to by this company. They hold no value for human life, physical or mental well-being.

I wish I could give this company a Zero. I have NEVER experienced such lack of customer service along with claim examiner Diana (I live in Utah and work for the State). Nobody EVER calls you back, no updates, no communication, tried calling more than 10 times, and they will just leave on hold. I am recuperating from two surgeries in the past 3 months, and this has made my progress so difficult. I am at a loss for who to contact, as I am now speaking with an attorney.

Insane how Securian went from bad to completely fraudulent when bought by the Standard. First off, they don't allow direct deposit; they only issue checks. You cannot actively see the activity. Customer service speaks English as a second language, and not very well. I don't blame the poor people at the call center. This company has been an absolute joke when dealing with distributions and rollovers. Warning for others so they don't get stuck using them. I suspect they will be part of a class action lawsuit in the not-so-distant future.

This company is an absolute joke. After I deposited the checks into my account they canceled it a few days later, leaving me with a negative balance of -1,500. I now have 0 money in my account and it's now the weekend and I have no way of buying food and I don't have family to help me out. They could care less about the people who rely on this money to survive. They promised to send an overnight check before canceling the other ones and failed to do this, leaving me with no money for a whole. I have no food in the fridge and was supposed to buy groceries before they canceled the checks. Leaving me with an empty fridge and no money to buy food for a whole week. Piece of shit company.

My information inside an account I pay for is wrong. People added to my policy without permission?? Name is Wrong?? I can't access my account?? I've received 6 letters and no phone number getting help to get my account straightened out. No thanks!! Even getting email updated, tech department is not responding???

This is the worst that I’ve ever experienced when it comes to short-term disability. I had surgery on April 28, 2026, starting my paperwork process on April 8, 2026 trying to make sure I was proactive when it comes to having all paperwork and everything in order. Reach back out to see if they need any further information from me. My job or my physician spoke with one representative and she stated “call us the day You have surgery to let us know that you’re having surgery.” I in turn stated, "Ma’am how can I call you the day if I will be in surgery," she then stated “you can have a family member reach out to let us know that you are currently in surgery.” "Ma’am, what if I don’t have any family and it’s just me."