The Standard Insurance Company Reviews

I wish I could give this company a Zero. I have NEVER experienced such lack of customer service along with claim examiner Diana (I live in Utah and work for the State). Nobody EVER calls you back, no updates, no communication, tried calling more than 10 times, and they will just leave on hold. I am recuperating from two surgeries in the past 3 months, and this has made my progress so difficult. I am at a loss for who to contact, as I am now speaking with an attorney.

Insane how Securian went from bad to completely fraudulent when bought by the Standard. First off, they don't allow direct deposit; they only issue checks. You cannot actively see the activity. Customer service speaks English as a second language, and not very well. I don't blame the poor people at the call center. This company has been an absolute joke when dealing with distributions and rollovers. Warning for others so they don't get stuck using them. I suspect they will be part of a class action lawsuit in the not-so-distant future.

This company is an absolute joke. After I deposited the checks into my account they canceled it a few days later, leaving me with a negative balance of -1,500. I now have 0 money in my account and it's now the weekend and I have no way of buying food and I don't have family to help me out. They could care less about the people who rely on this money to survive. They promised to send an overnight check before canceling the other ones and failed to do this, leaving me with no money for a whole. I have no food in the fridge and was supposed to buy groceries before they canceled the checks. Leaving me with an empty fridge and no money to buy food for a whole week. Piece of shit company.

My information inside an account I pay for is wrong. People added to my policy without permission?? Name is Wrong?? I can't access my account?? I've received 6 letters and no phone number getting help to get my account straightened out. No thanks!! Even getting email updated, tech department is not responding???

This is the worst that I’ve ever experienced when it comes to short-term disability. I had surgery on April 28, 2026, starting my paperwork process on April 8, 2026 trying to make sure I was proactive when it comes to having all paperwork and everything in order. Reach back out to see if they need any further information from me. My job or my physician spoke with one representative and she stated “call us the day You have surgery to let us know that you’re having surgery.” I in turn stated, "Ma’am how can I call you the day if I will be in surgery," she then stated “you can have a family member reach out to let us know that you are currently in surgery.” "Ma’am, what if I don’t have any family and it’s just me."

It’s been 4 weeks and still no pay out. They say it takes 5 days to review your case. They kept saying they needed more info. I had my ovaries removed and several other procedures. They had all the info from my physician and my employer. Some companies will do anything to delay payout. I’ve been paying this company for 6 years.

I had an excellent experience working with Jesse at The Standard regarding my disability claim. He was incredibly kind, professional, and genuinely willing to help during a stressful situation. When I was having difficulty getting corrected paperwork from my doctor’s office, Jesse took the initiative to reach out himself and worked to get the information needed so my claim could be processed. His persistence, clear communication, and willingness to go the extra mile made all the difference. Because of Jesse’s help, I was able to get my disability claim fixed. It is rare to find someone who is both efficient and compassionate, and I’m very grateful for the support he provided. Jesse is a true asset to the company.

I was reached out to by the escalations department in a day or two, who then dismissed the hold and sent the needed distribution promptly. Thank you.

The payout is slow. I updated my new mailing address and wait 2 weeks and they forgot to update. 🙃 What a joke.

The Standard actively tries not to pay - even when you have a valid claim. While all of the information needed is provided to them, they will willfully ignore the documentation and request it in a specific form that is unable to be provided by the medical institutions in efforts to avoid paying out.