Safeco Homeowners

Their Process to get insurance is interesting and so off I would NOT recommend them at all. I used Safeco for my rental property so I decided to use them for my personal home, auto and umbrella. They asked to send some person out to look at my home. He came by, took some pictures, and left. I then get a notice that because I had some trash in my side yard, they decided to not insure me. Trash I placed there cleaning up around the property but was waiting for the rain to end so I can take it to the dump. Not a fire risk. Not an escape route, or other risks. Not really sure other than they simply did not want me as a client. They lost a good client who has 36 years of driving with no tickets and one no-fault accident. 30 years of home ownership with 1 minor claim my insurance got back because of a faulty appliance.

Please do not misleading Liberty and Safeco, Although all coming from Liberty Mutual. Safeco selected a total different business path: cheap and then worse services. When my house was damaged by plumbing leaking, Without sending licensed estimator, they sent their vendor to play estimator role, the worse was to asked you to sign vendor services agreement without detail services information, If you signed carelessly, Congratulations, you did fell into the trap because some of services not covered by insurance policy. Unfortunately, PA State Insurance Department did not have any regulations. Leave away Safeco and be safe.

Spent over a month convincing my VA mortgage lender (Caliber Home Loans) that my amortized mortgage payment was sent to Safeco, thus my policy should be active and I should be able to submit a claim for storm damage that occurred to my home. Finally proved that my payments were sent to Safeco and got my policy active after weeks of phone calls, etc, and then Safeco then declines to pay anything for my claim. Word of wisdom, If you get cheap scam insurance, don't expect them to pay for any damages, they will worm out of any payment. Pay a bit more to be treated like a paying customer versus paying a premium that returns basically nothing for you. I made the mistake of letting my mortgage lender (Caliber) choose my home owner policy (Safeco) for me, Don't let them choose for you, pick your own, you will be much better off and save a ton of grief and time.

I have never written a review on any institution, service industry establishment, or insurance company until now. I have been a customer of Safeco Insurance for many years because, I felt encouraged by the fact they are associated with my banking institution (I will not name). However, this is the second time I have been spoken to with a condescending attitude and this time it was insulting. I use to have a bundled policy with auto as well as homeowners coverage, but with comparison shopping found the auto insurance policy was merely double the amount of larger insurance carriers. After a review of my current claim, I still intend to file. In regards to their claims representative, both women I have spoken to are exceedingly rude. I am very disappointed in the customer service with the homeowners claim department has provided with handling two of my concerns.

I found out I was dropped by receiving a refund check in the mail. When I called my agent (who also wasn't aware of this), I found out that I'd been dropped for a porch issue I was already in the process of fixing. Once fixed I sent proof that the problem was resolved. They then claimed that they wouldn't take me back because of the age of my house. This wasn't an issue when I first got the policy. I am so unhappy with the way I was treated. If you have a historic home, even if it's been updated like mine has been, do not go with this company.

Purchased policy with new home, title company sent them a check for first year's premium, they sent it back to the title company uncashed. Meanwhile, lender insures me because I have no coverage. By the time I find out about this from the title company, Safeco wants premium AND a fee to "re-instate" policy. One month later they want another $158 because I "let my policy lapse" and my rate went up. All because they failed to process the check they were sent on the day my home sale closed. Five phone calls to them and even when their agents admitted they screwed up, no one could fix it. Cancelled them after the last call. Horrible horrible customer service.

Our house had a new roof in 2017. In May 2020 there was a 2.5" diameter hailstone storm. We didn't file a claim until December 2020 when a roofer examined the roof and provided detailed evidence of damage with many photographs. Roof had obvious divots throughout. The Safeco company adjustor disagreed vehemently, picked a portion of the roof under a tree as his sample "right" and denied claim saying roof only had "blistering" by unknown cause. Roofer said worst damage claims response he had ever seen. We were successful in replacing other rental property roofs insured with another company using this same roofer and his submitted evidence. We challenged the finding with SAFECO and a claim for $1100 was issued which no roofer would accept because damage was all over roof, they couldn't touch it for so low a price. Then we were told that our house wasn't insurable at renewal time, with an outstanding claim.

No adjuster would come out and actually see damage on my brand new house. They just estimated it by pictures then no one is ever there to answer phone. And adjusters are not very professional. I was told this was good place to trust but I don't know now. Very unsatisfied.

I have not had to place a claim so I cannot say how their customer service is, but the cost is very reasonable for good coverage. Their website is easy and convenient to use to check your policy details.

I am very happy with Safeco. I have only had the homeowners policy for one year and it saved me almost $900 in comparison to other carriers. Unfortunately there are some additional endorsements aren't available through Safeco's homeowner policy.