Safeco Homeowners Reviews

Absolutely the worse insurance company and customer service I've dealt with, you pay them all this money and when it's time for them to help you with a simple wind damage claim they give you the runaround and won't help you, BRENDEN ** from the claims department is unprofessional and doesn't know how to return a simple email... DO NOT RECOMMEND.

Worst home insurance company ever. They raised my premiums from around $2000.00 to over $4000.00. Do not do business with Safeco. All they care about is the money. Total scammers. I hope they see this review.

As a salesman and a U.S. veteran, I have never had anyone call me and blatantly call me a wise A** until dealing with this company. In fact, it was pretty comical. I had been contacting them back and forth for hours. I received a call back from a man with a loud voice cursing at me so I proceeded to give him my address and time I get off of work so we can discuss the issue in person as I am not a gifted arguer. :) I've done over 1000 calls to get my customer's insurance switched over for them as a courtesy and after seeing their premium I gave them the number for Geico immediately. Disrespectful and overpriced. Safeco... do better. For reference I called 516 781 6262. Wantagh office. The young ladies I spoke with were fine. The man who called me back. Well you know where to find me. :)

If I was you, I would change insurance companies immediately if you have Safeco Insurance. I have been with them for several years and got my insurance with them because they were highly recommended for their customer service and good rates. But over the last three years they have been extensively raising their rates. My homeowner's insurance has gone up about $200.00 a month this last year and $150.00 the year before.

I am extremely disappointed in this company. I feel like I was tricked and baited and switched. I was forced to work with a middleman who would not identify themselves as a middleman. Then they say I'm being insured by Safeco which is actually Liberty Mutual which is a company I despise from their past shadeness. Soon after I signed up for insurance they sent me a stupid request about my LLC being additionally insured. Once I jumped through all of these hoops they sent me another email requesting way more information which is going to have to cause me hours of work. Stay away from this company at all costs. They are too big for their bridges. They have terrible customer service and terrible policies. They also have rude customer service representatives.

I wish I could give zero stars to Safeco Insurance. We moved to Texas three years ago and were referred to a local Safeco insurance agent through our realtor. Initially, we paid nearly $3,900 a year for home insurance in 2023. In 2024, Safeco jacked up our rate to $5,050, which somehow missed our notice. And now, starting 2025, with **no claims whatsoever**, they raised our homeowner's insurance to over **$8,600**!

As an Uber driver I would need to have a commercial policy; something that our Geico policy couldn’t provide. And because Safeco is the only option in our area we had to go with Safeco. The woman, Irma, who sold us the policy conveniently left out the part where if I got in an accident and had a rider in my vehicle then I would not be covered. Do you see the hustle? I am an Uber driver. That is what I do. I pick up riders and take them to their destination. So, to sum up, I was sold a policy that gave me no coverage. Irma got her commission, Safeco received their monthly premium payments and now that I just got into a 3 car collision yesterday, I was not at fault, I will personally have to pay for the damage to my car. ($Thousands$) And if the rider, who was in my car decides that she needs medical attention I will be responsible to pay for any and all of her medical expenses.

Don't call them asking a question or a conversation because they would turn into a claim and now it's hard for me to find homeowners insurance! They have duplicates of claims for me that should have just been a conversation and they won't fix it with Nexus Lexus! Find an insurance company that would educate you, not these clowns.

With insurance in all categories on the rise I took the time to read line by line my coverage on the Declaration Page. Thank goodness I did because I noticed coverage(s) added that I never asked for or consented to. They are as follows: Personal Offense Coverage, Refrigerated Spoilage Coverage, Identity Recovery Coverage and Equipment Breakdown Coverage. Granted in total it’s only $46.00/yr but I never asked for them and don’t want them! In my opinion that is very sneaky and unethical to do. My advice: Be sure to read your Declaration Page every year. I’m very disappointed with the under-handed tactic. Other than that, I’ve had no problems but then again I’ve filled no claims EVER.

Poor communication and experience. Significant water damage to interior/exterior of house. Inspector came when I was not home. Denied claim. Did not even enter house to review damage. --- Did not even ask to enter home. I am fine if a claim is denied. But expect the damage to be reviewed first. Sloppy work. He never talked to me about anything before filing his report. Dismissive when I spoke with him. I did speak with my agent. Realized that it would be a waste to pursue.