Safeco Homeowners

My agent recommended Safeco because their plan had competitive rates and coverage. I recently had a flooding incident at my home and Safeco were truly outstanding in providing coverage for my repairs and helping me obtain contractors. They covered all reasonable expenses to make sure that my house was back to how it was before. I will definitely renew with them and recommend them to others.

I had auto/homeowners through Liberty Mutual and then the agent went on medical leave. Last year I contacted Safeco online and spoke with someone from AWL Insurance in Austin, Texas and the guy whom I spoke with changed our auto/home to Safeco insurance. He didn't speak about options on home or auto, just gave me a quote which wasn't too bad. I had to file the first homeowners claim in my life (have owned homes for 35 years and had many insurance companies) and I have found out that my deductible is over $10,000 for this claim. Safeco guy today says that this was an option to save money on my policy. The guy last year never spoke of options and I certainly wouldn't have chosen a policy with a $10,000 deductible to get a roof replaced. Safeco is the worst insurance company out there today and their JD Power and consumer report ratings back that up. Please, PLEASE, go elsewhere for insurance, save yourself the aggravation!!!

My husband and I had a horrendous experience with our cross-country move from Boston to Greenville, SC. Our movers' negligence caused approximately $7,000 in damages to our home furnishings. I tried everything I possibly could to obtain a fair and reasonable settlement from both moving companies that were involved, but after many months, it became clear that this was never going to happen. At that time, I decided to try to obtain a settlement with our insurer, Safeco Insurance Company.

After a windstorm in November, I was left with 12k worth of damage and no electricity. I called to file a claim the same day and the claims adjuster canceled 10 min before the appointment and said he would expedite an appointment for adjuster to come out. After 3 days of waiting to get rescheduled I called and the insurance company had no idea he didn't show up and scheduled a second visit. The second adjuster canceled and said the case would be handled at a desk. Again, no word, so I called and emailed and she said she wasn't capable of handling this type of claim, so she would need to escalate the case. Never was escalated and they will not return calls, answer calls or email. This is the worst I've ever been treated by a company in my life.

Their Process to get insurance is interesting and so off I would NOT recommend them at all. I used Safeco for my rental property so I decided to use them for my personal home, auto and umbrella. They asked to send some person out to look at my home. He came by, took some pictures, and left. I then get a notice that because I had some trash in my side yard, they decided to not insure me. Trash I placed there cleaning up around the property but was waiting for the rain to end so I can take it to the dump. Not a fire risk. Not an escape route, or other risks. Not really sure other than they simply did not want me as a client. They lost a good client who has 36 years of driving with no tickets and one no-fault accident. 30 years of home ownership with 1 minor claim my insurance got back because of a faulty appliance.

Please do not misleading Liberty and Safeco, Although all coming from Liberty Mutual. Safeco selected a total different business path: cheap and then worse services. When my house was damaged by plumbing leaking, Without sending licensed estimator, they sent their vendor to play estimator role, the worse was to asked you to sign vendor services agreement without detail services information, If you signed carelessly, Congratulations, you did fell into the trap because some of services not covered by insurance policy. Unfortunately, PA State Insurance Department did not have any regulations. Leave away Safeco and be safe.

Spent over a month convincing my VA mortgage lender (Caliber Home Loans) that my amortized mortgage payment was sent to Safeco, thus my policy should be active and I should be able to submit a claim for storm damage that occurred to my home. Finally proved that my payments were sent to Safeco and got my policy active after weeks of phone calls, etc, and then Safeco then declines to pay anything for my claim. Word of wisdom, If you get cheap scam insurance, don't expect them to pay for any damages, they will worm out of any payment. Pay a bit more to be treated like a paying customer versus paying a premium that returns basically nothing for you. I made the mistake of letting my mortgage lender (Caliber) choose my home owner policy (Safeco) for me, Don't let them choose for you, pick your own, you will be much better off and save a ton of grief and time.

I have never written a review on any institution, service industry establishment, or insurance company until now. I have been a customer of Safeco Insurance for many years because, I felt encouraged by the fact they are associated with my banking institution (I will not name). However, this is the second time I have been spoken to with a condescending attitude and this time it was insulting. I use to have a bundled policy with auto as well as homeowners coverage, but with comparison shopping found the auto insurance policy was merely double the amount of larger insurance carriers. After a review of my current claim, I still intend to file. In regards to their claims representative, both women I have spoken to are exceedingly rude. I am very disappointed in the customer service with the homeowners claim department has provided with handling two of my concerns.

I found out I was dropped by receiving a refund check in the mail. When I called my agent (who also wasn't aware of this), I found out that I'd been dropped for a porch issue I was already in the process of fixing. Once fixed I sent proof that the problem was resolved. They then claimed that they wouldn't take me back because of the age of my house. This wasn't an issue when I first got the policy. I am so unhappy with the way I was treated. If you have a historic home, even if it's been updated like mine has been, do not go with this company.

Purchased policy with new home, title company sent them a check for first year's premium, they sent it back to the title company uncashed. Meanwhile, lender insures me because I have no coverage. By the time I find out about this from the title company, Safeco wants premium AND a fee to "re-instate" policy. One month later they want another $158 because I "let my policy lapse" and my rate went up. All because they failed to process the check they were sent on the day my home sale closed. Five phone calls to them and even when their agents admitted they screwed up, no one could fix it. Cancelled them after the last call. Horrible horrible customer service.