Mutual of Omaha Disability Insurance Reviews

I had an unexpected surgery that required me to be off work for 8 weeks, so I applied for short term disability through my company's provider Mutual of Omaha (MOO). I complied with the documents required each time additional documents were requested and eventually received a letter dated 4/24/24, about a month into the process, that I was approved for a distribution of $9240 with MOO paying their portion of $3600 and California Disability being responsible for the remaining amount. This letter indicated that I would receive the check within 10 business days. The letter ended with instruction to call a direct line for Yulisa ** with the Group Insurance Claims Management department if you have any questions. I called this line same day I got the letter and it is no longer in service.

I had went to the emergency room because I was having pain in my groin and hip and my need to see an orthopedic doctor and I did and found out I need surgery and this was not preexisting. Now you won't pay my disability.

I was put on leave by my general manager Jan 7th 2023 because I had declined in health over the last 2 years. I was not prepared however I did my form and turned it in. After 2 months spent trying to tie this to my prior leave they decided not to. After 3 dr appointments dealing with post covid none would fill out my form. Month 3 March I was found in a hotel unresponsive and admitted to ICU Palm Coast for 5 days then I woke up and found out I had coded and lucky to be alive. Then my dr appointment was 28th March I went to Orlando hotel and checked in only to lose all feeling waist down 2nd day. I never made it to dr appointment and hotel checked me out, threw me in my truck w/ my dogs and luggage then told me to call 911. Still nothing from Mutual of Omaha.

Came down with a short term disability. They asked for medical records, all of which my physician provided. Their conclusion was that nothing was wrong with me as there was no record of illness during the time the doctor said that there was. Follow up appointment, asked my physician to send new copies and he did, which they again ignored. Now my employer is appealing on my behalf and I have to go through a third set of documents to prove what they already know but chose to ignore.

Went on leave end of April. My HR and myself Sent all the documents requested. Never got update anything. Reached them, they asked me to send the documents again. They kept telling me it was under review, then I was told to stop reaching them for update, that they will reach me. From May l, I only got a mail beginning of July saying it was still under review. Both my doctors said a specialist was supposed to reach them to review my diagnostic, they schedule calls but never reach and didn’t apologized.

My husband has moderate degeneration in his lower neck that causes his arms and hands to go numb at random. Our doctor took him off work and my husband applied for disability payments. We got one payment and then it went to medical review for further payments. My husband would call to see what's going on, to be told it's in review and it will be available on 'X' (date) and he'd call only to be told the same thing this went on for 2 months.

I was injured at work and put on leave July 2022. I received short term disability for 90 days at a rate of $344.75 a week. Plus my work comp pay. When they rolled me over to long term my pay decreased to $261.65 a month. What the hell happened there? Anyway in April 2023 I lost my work comp pay of over $2000 a month. Well I let Mutual of Omaha know and sent the paperwork in and they told me that my monthly income would not change. What a kick to the stomach. Now after getting behind in bills on work comp and ltd I'm gonna lose everything I own because they won't give me that offset to where I should be to try and save everything I have worked so hard for all my life. YOU PAY IN BUT GET NOTHING IN RETURN

I submitted my claim for short term disability in Oct 2021 it is now June 1 2022 and all I have received is a headache, dealing with this incompetent company. They not only "forgot" about me, they have cherry picked from all the information I have provided to fit their reason for denial. They did not check with any of the doctors who would have supported my story. They denied me, delayed payment for my medical records, when I appealed and neglected to communicate with my doctor in a timely matter during the appeal process. They reached out to my doctor for another review, when there has already been plenty of reviews. And when my doctor tried to make an appointment with them, mutual of Omaha have still not contacted them after 15 days. They are incompetent at what they do. I cannot warn you enough not to get involved with company, if you don't have to. How do these people sleep at night, knowing they screw people over day in and day out.

My husband's claim on short term disability for Covid 19 was denied. Said CDC guidelines says 5 days off. Back with mask. They haven't had Covid apparently. Employer says 10 days then retest. Canceled what I can't use.

I have been struggling to get this claim approved or really even to get a response of what is happening. I was told on 10/29/2021 that my medical records had been sent to the medical department for review which can take 10 business days. I am still waiting today with no information. I called their call center on the 15th, they stated that I had to talk with my claim adjuster and they would leave her a message. I had emailed her on the 15th, 16th and 17th with no response. I have called and left messages and did get a response yesterday but missed the call. I called the adjuster back with no return call. I have called today twice on the 17th with no response.