Lemonade Renters Insurance Reviews

I registered my bike as an 'Add-On' and paid a little extra for my insurance with Lemonade. Unfortunately, my garage was broken into, and my bike, helmet, and all the related accessories were stolen after two years with Lemonade. It was a very tough moment because the bike was my daily commute transportation, and I really enjoyed every bit of it. Every moment was smooth and swift after reaching out to Lemonade and starting the claim process, which I wished would never happen. The whole process of my claim was easy via the Lemonade app, and they designated an agent who handled my case professionally with extensive communication. I got full approval on the claim based on the price I paid for the bike two years ago, and even though this doesn't bring back my bike, the silver lining in this incident was that Lemonade helped me, understood my situation, and sought out my help!

I had my bike stolen from my back yard. I filed a report with the police and opened a claim with Lemonade not expecting much due to my lack of proof of purchase. In less than 24 hours the claim was settled and I received a personal phone call from a real person about its approval. It made a crappy situation a bit better.

I had a fantastic experience with Lemonade Insurance. The claims process was incredibly easy to file — the app is intuitive and user-friendly, making everything fast and stress-free. I was impressed by how quickly I received a response; their team was prompt, professional, and genuinely friendly throughout the entire process. What stood out most was how fast the compensation was processed and deposited into my account — much faster than I expected. It’s rare to find an insurance company that combines efficiency with such a positive attitude. Highly recommend Lemonade for anyone looking for hassle-free coverage and excellent service! Really nice experience

I had a claim that I filed with the app. Super easy. A claims agent called me the next day and the claim was approved in a couple of hours. I think I got three emails of constant updates during that one day. It could not have been easier or smoother!

I’ve been happy with the insurance. I’ve renters insurance and had to create a claim for some of my items being stolen. The process was intuitive, online and very smooth. I would continue to use them.

My husband and I just went through our first-ever insurance claim with Lemonade after an issue with our storage unit, and we're genuinely impressed. The phone support team was fantastic - helpful and actually human! Our emails were answered quickly, and their value checker system made uploading documentation straightforward. What really made the difference was how responsive and caring everyone was throughout the process. No corporate runaround or frustrating delays - just real people helping us through an unfamiliar situation. After hearing so many insurance horror stories, our experience with Lemonade was refreshingly positive. We're definitely sticking with them and would recommend to anyone looking for insurance that actually delivers when you need it.

They make it very easy to understand what’s covered and adjust what you are paying for when signing up which was super nice. And when my bike got stolen, it was super easy to file a claim, within a day the claim was approved, and within three it was deposited in my bank account!

I have had Lemonade Renters Insurance for the past six years and it is incredibly easy to setup and maintain insurance. You get help easily and quickly every time. Unfortunately we had to file a claim due to an incident and the process couldn’t have been easier. It made a stressful situation much less stressful and ensured I will stay with Lemonade for years to come!

Lemonade has been such an easy insurance company to work with. They absolutely have the best user interface and make the process SO EASY. I've used them at my last 3 apartments and I will continue to use them whenever I can. I recently had to file a claim for a lost piece of jewelry that I had added to my policy. They made such a sad, painful process so much easier. Michael had the claim approved within 48 hours.

Super easy to file a claim, the issue was sorted out in a few minutes. I wasn't expecting much from relatively cheap insurance, but I was positively surprised. Would recommend! Btw I use renter's insurance.

Carly from Lemonade was great. They cared about me were sympathetic with my situation. They were quick to assess my claim and I received my payout within the week of disaster. Thank y'all so much, I will forever use Lemonade.

Lemonade came through for me when my bike was stolen. The process of filing a claim was easy, and everything was taken care of within a day. I got exactly the service I would hope to get from a renter's insurance policy.

I recently had a fantastic experience with Lemonade Insurance after my car window was broken and my computer was stolen. The claims process was incredibly easy and fast. Using the Lemonade app, I was able to file my claim quickly with the help of AI **, who guided me through each step. The process involved providing a short video explanation and uploading necessary documents, which was straightforward and efficient. What impressed me most was the speed of the payout. Lemonade deposited the claim money into my account in less than 24 hours, which was a huge relief. Their technology-driven approach truly makes the process hassle-free and stress-reducing. Overall, I highly recommend Lemonade for its efficient claims handling and customer-centric service.

My favorite insurance so far. I had to file a claim once and got it approved and reimbursed within 24 hrs. I love the slick design of the app, clarity of what's covered, pricing and the fact they donate part of their income. Highly recommend!

When I walked into my living room to the broken sprinkler head pouring water into my living room, I knew the insurance portion was coming and I dreaded the thought. After assessing the damage I opened the Lemonade app and filed a claim and upload video of the flooded area and damaged items, plus receipts for each item. It was remarkably simple to understand and the platform was easy to use. As you know, technology can often be finicky, automated experiences cumbersome. This was not that.

I was thrilled to actually get paid out for a stolen bike from my apartment. I can only give 4 stars though because previously I had a single tire stolen and it wasn't covered for some reason. Additionally, I had to re-send a lot of info that I had sent it anyways through the app but through a separate online form. Still though, the app was user friendly, the rep was very nice and the fact that they actually paid out instead of finding some reason why my bike wasn't covered was very nice.

I have dealt with a few different insurance companies over the years, I just recently had to file a claim with Lemonade, and it was so easy and seamless very stress-free! The claim was approved and funded within 24 hours. I definitely recommend lemonade to anybody who is looking for insurance.

Lemonade insurance is basically a rip off. I've had a claim open for four months and have yet to be paid for my losses. My adjuster has been ignoring me and when I do reach him, he sends me emails of required information that I've already sent in. They haven't taken the necessary steps to access the fire report for my fire claim. I've tried to reach headquarters and any individual with authoritative stature and they were no help. Lemonade has recently reached out to let me know that they will be closing my claim now because they haven't received the required documents which has nothing to do with me as I've already provided them with all necessary documents on my behalf.

Honestly an incredible company. Premiums are very low and claims are super fast and easy. I initially added extra coverage for my bike but they reached out without me asking and said it’s not necessary since already covered. No company does that haha

We had a bicycle stolen off of our back porch. The prompts Lemonade gave me via text were super helpful and straightforward. My claim was processed and the reimbursement hit my bank minutes after I concluded my report. Amazing.

You will need proof that you owned the item or thing stolen, but super easy to work with and highly recommend. Been telling everyone. Great experience and the app made it really easy. Paid the next day and able to replace my son's device.

Who would have thought that interacting with your insurance can be easy, efficient and even fun? From setting up my renters' insurance to filing a claim, the whole process is brilliantly optimized, automated and efficient. My bike and a lot of additional add-ons (saddle, lights, ...) were recently stolen which was a big blow because I cycle every day to work and without the bike, life is much more complicated. I remembered that my renter's insurance might cover my loss and it was super easy to find out that indeed it did using the app and also to start filing my claim.

It was cost efficient for me when I moved out to get. It was an easy process to sign up for and get everything covered. Then when something happened it was easy to put a claim in and get my stuff replaced.

Love how easy it was to file a claim. The person who took care of me was very to the point which made ut easy to upload documents and my claim was approved in a matter of minutes. I don't remember how I learned about Lemonade, but so glad I went with them.

Very friendly, fast and knowledgeable. I was helped very quickly and very easy to get in contact with Christy’s. She was the sweetest person ever and made every effort to help me to get my claim resolved.

Lemonade continues to be the best insurance I've ever had. I use them for pet, renters, and car and their customer service is amazing. They helped me through the tragic LA fires and were amazing. Highly recommend. I tell all my friends and family to use Lemonade!

Excellent customer service. They are very helpful and have excellent response time. I spoke with Carly and she was extremely kind and sensitive to my situation. I could not recommend Lemonade more, they are wonderful.

Lemonade Insurance has been wonderful as a renter. It’s extremely affordable, easy to sign up for, and customer service has been wonderful throughout. We had to submit a claim after a theft and the process was so smooth.

Team Lemonade is one of the best companies I've ever had the pleasure dealing with. Not only are they timely, they care. I recommend this company for any need for everyone!!! Having a company to protect every aspect of life is extraordinary. Team Lemonade is the way to go!!!!

I can’t put into words how much Lemonade Renters Insurance was there for me when I needed it the most. When things felt like they were falling apart. Just when I thought I was out of options, Lemonade not only provided me with the support I needed but also gave me another chance at life—when the unexpected happened.

I have been with this company off, and on. Their system isn't canceling policies; therefore continue to bill you regardless. They were suppose to bill me $5 monthly and they took the amount out for the whole year plus 2 $20 payments saying I didn't cancel them. Then the Representative hung up on me. I have a right to know what you are taking out of my account before not afterwards. You never hang up on a customer; this is your job. Take photo copies of your transactions online. I don't trust doing anything online with them anymore. This company isn't a very honest.

Have had for 3_+ years, the one time I needed them for damage to my property they said it wasn’t covered. What a joke and waste. What’s the point of having coverage if when you need it, it won’t be covered.

**Bad experience, Lemonade does not treat you as a valued customer**. I moved from one state to the other & contacted Lemonade Insurance and purchased renters insurance policy. I provided tentative address. I've had policy 4 years. Recently I noticed the name on street was listed as Buena Vista Way, which was incorrect. In actuality, there is no such address. The correct street name is Via Buena. I wondered why Lemonade did not verify address to ensure correctness for coverage.

Not a customer friendly company. Everything is done online and trying to get in touch with a live person is impossible. No weekend service for general questions. Again, everything is done via text or email and for some issues, speaking to a live person is needed, which is not always possible.

Antonio in Lemonade's customer service refused to cover the water damage in my apartment, intentionally misunderstood my responses, and generally gave a horrible, scammy insurance experience. Avoid at all costs! Worst customer service experience in years.

Updated on 07/25/2024: My house was damaged by a tree and a hole was made at the roof causing all the water from Beryl Hurricane damage 90% of the structure. I lost many furniture. I have not received the funds that were approved by Lemonade into my bank account and this happened several days ago. I am really worried I can’t speak with anyone and feel completely blind here.

I lost a substantial amount of valuable vintage and designer clothing to mold after an appliance leak in my apartment, and it took me a long time to notice the effects of the leak due to how the items were stored. My rep at Lemonade was incredibly helpful and made the claim process really painless. A lot has been going wrong in my life recently so it was genuinely such a relief that this didn't have to be another thing!!

We had mold/water damage from a leaking pipe reported 3 weeks ago. Contractor and property management advised us to leave during remediation and construction. We filed a Renters Loss Of Use claim immediately and got a cheap hotel for 3 kids and 2 adults. Lemonade did not get back to us for 5 days, we had to move back in (can’t afford a hotel for this long) and it’s now been 3 weeks of “we’re determining your coverage”. Meanwhile our 9 month is crawling on concrete floors and our kids are playing around construction equipment because we have nowhere else to go. Ridiculous.

I've purchased a few precious items, and having Lemonade gives me peace of mind that even if something terrible were to happen, I would be covered. This was recently tested when something I own broke. Lemonade approved the claim quickly and smoothly. I would recommend this insurance to friends and family for sure (in fact I already have!).

I have recently incurred horrible weather and water damage in May at Dallas. Upon reaching out to Lemonade team for help on claim, they guided and clarified the process to me. It was stress free and easy to file, consult and discuss the damage with the team. Appreciate all the help that Lemonade team has given.

I have been a customer since 2016 when I moved to California. When I bought a house in 2019, I had them under a new home. On April 5, I received a notice to provide a home inspection and photos or they would not be able to renew my policy, I explained I was on a three-month out of work assignment and would not be able to provide that I return home in 90 days.

Loved working with this company! I got my money for my lost jewelry! I would highly recommend! I’m going to definitely tell more about this insurance company! Definitely would highly recommend! I wouldn’t ever do business with anyone else. It was easy, fast & not stressful.

Submitting my claim was easy and clear, and my claim was approved in days. I was thrilled with the service I received, and would highly recommend Lemonade to any other renters who are looking for an affordable, easy-to-understand insurance solution. Specifically, Kiva was a great communicator and was super efficient in her resolutions.

Lemonade is one of a kind. I never thought one could have such a positive experience with insurance (especially in the wake of a tragedy like a fire) but Lemonade’s commitment to their customers shines. From my experience reporting the losses via the app w/ photos and videos, to emailing with the claim manager, everything was personalized and as efficient as possible. The resolution felt faster than lightning speed. Everything was settled in like 1-2 business days. I can’t emphasize how much relief I have to be able to move on from this terrible experience & start fresh. Thank you, Lemonade for having my back and for the empathy through this experience.

Beware of this insurance company. Fraudulently charging my credit card and does not respond. I requested in writing to cancel my policy since July of 2023. It's now April 2004 and they are still charging me!

Initially I was pleased with Lemonade. It was very easy to sign up, and it wasn't very spendy for renter's insurance. Things were great, then I had to file a claim. My house flooded due to a burst water pipe. The whole main level of my rental had standing water. I filed a claim with Lemonade, which was a little cumbersome, but I did it, and they sent out an adjuster. Because the pipe burst in the garage to the water heater, it was pretty high up in the garage, and also ran down the wall causing water in the whole main level. Water got all over in my tools and the house smelled pretty bad.

They made the process super smooth, easy and quick! I was filing a claim for an rental apartment incident. They reached out very quickly after, showed care for my situation and did their best to help. They made sure I was taken care of in this stressful time. I really appreciate how quick the process was.

Due to unexpected heavy rainfall my apt leaked and the ceiling caved in and caused damage, Lemonade was there to help me with my dilemma, not to mention fast and friendly service. I would recommend Lemonade to anyone considering getting insurance. I am so happy with the fast service which was given to me and my needs were met.

DO NOT GET. We live in San Diego, and the recent rainstorms flooded many parts of the city to a point where people were paddle-boarding on the streets (was all over social media). Our (rented) house flooded. The water damage was a lot more severe than expected, so our Property Manager asked us to vacate for 3 weeks up to a month for repairs. They’re going to have to gut all the floors and partial walls. THE PROBLEM IS: I am 7 months pregnant (yes, I had just finished my nursery when this happened) and we need to vacate ASAP, not just for the workers, but for my and my baby’s health. We started a claim with them, only to find out a few days later that they don’t cover flood/rain damage. So here, we are, trying to figure out where we are going to stay for a month with our 3 dogs while my baby is measuring in the 98th percentile and is looking to arrive several weeks early.

After the flood, my furniture, clothes, TV and laptop became unusable. Thanks for the help. They responded very quickly to my request for payment and I was able to buy myself new things. I recommend everyone to insure their property. Thank you once again for the timely support, for the quick response and the necessary help.

I worked with the Lemonade Team on a very important matter and they were compassionate, efficient, they communicated effectively, they were pleasant and expeditious. I appreciate them for working diligently get my issue resolved! During the Holiday season most people want to be with their families and can short but the Lemonade team was a pleasure to work with.

We were hit by a tornado with very little warning. My complex was pretty much destroyed. I must say that Lemonade was on their job. I was taken care of in less than a day. I fully recommend this company; as they were very quick, attentive, and sympathetic to our needs. They were quick to get us in a hotel, no hesitation. This is my first experience of a tornado head on, and my first experience filing insurance. Lemonade THANK YOU SO MUCH for being there in our time of need.

I had my (new) bike stolen - which was a pretty awful experience. Lemonade helped me process a claim quickly and painlessly - I was refunded for the majority of the bike! Lemonade helped turn a bad situation into a much better one. My interaction with customer support was pleasant as well.

I don't write a lot of reviews but if I can save somebody else grief I'm... DO NOT USE THIS COMPANY. Even if you legally prove damage and fault they have all these crazy loopholes and small print. Even though it's not that expensive it's still money that you're throwing away because they just give you the runaround run around run around. It's too time consuming.

Very bad customer reps. Doesn't cover total loss or cover the cost of housing if you have to vacate your residence. Only good for low prices if there's no disaster company stereotype you according to your disaster.

This has been my best experience with an insurance company. I've had two claims and they always treat me like I friend. They actually want to pay out! They aren't groovy to find a way they can't cover whatever the claim is for. Great experiences! They covered two things that I wasn't even sure would be covered but they both were!

After having my sports camera stolen on a vacation, Lemonade made it very easy for me to file a report. After less than 48 hours from the moment of filing the report, I had my settlement finalized. Lemonade was highly responsive in the process, and all communication was precise and transparent. I would highly recommend Lemonade as your insurer!

BUYERS BEWARE!!! This review is for their renter's insurance product as of AUG-2023. My car was recently broken into and the thieves stole a bag full of electronics and personal belongings. I have a police report and a video of the robbers who smashed by car and removed items from my trunk. When it came time for me to file a claim I noticed that the app kept "crashing" when I had completed the answer form. They then told me to reach out to their team, but their website only mentions their app for claim submission. A bit of an annoyance, but the bigger issue is around their policy details.

I bought Lemonade renters insurance and extra coverage for loss of use for several months. I've trying to get help with this claim. Unfortunately my leasing gave incorrect information to my renters insurance. I notified several times both in writing and verbal and lemonade did as well. I was told by my landlord That they would follow up with the correct information but they continued to provide incorrect details and even though I was by child protective services and Denver police that is unlivable and I advised them of this information your claims denied my claim and did not want to help in my matter so I'm left large hotel bill because I did not have anywhere to go. I'm so disappointed allowing a slumlord to blame me for causing the situation and not offering to send adjuster after I was advised you would.

They make it so easy to file a claim, and true to the marketing, they actually make insurance fun and modern - unlike most traditional insurance companies. The policies and coverage are easy to understand, and I love that they use AI to streamline things. The team members are always friendly as well. Highly recommend.

Automated. No humans to speak with. Good if you need insurance quick but long term based on experience not recommended. I'm currently waiting to hear back. It's been 20 days. No insurance adjuster has contacted me in writing, text, or email. There is a number to call but you leave a message. Price of insurance appears lower but lack of humans makes filing a claim difficult

My car was broken into and my laptop was stolen. After a quick search, I realized that Lemonade would be able to cover the expenses for my stolen laptop. I called and they had me file a claim through the app, a process that couldn't have been easier. Within 20 minutes, I received a call from Savannah who was so understanding and helpful and let me know every step of the process. She also told me my receipts looked "fantastic!" - when you go through something traumatic like a break-in, words of encouragement and assurances of "you did a good job, you did the right thing" are so helpful and that's exactly what Savannah did.

This is a great company, that makes sure you are taken care of professionally, compassionately and it’s less stress for the tenant. They work very quickly, so that we are not out of too much, out of pocket expenses. Great company. I have been using them for a long time, but first time, filing a claim and it went well.

My apartment flooded twice. I called them on a monday and within a week my money from the flood was in my account. Thank you so much. I sent my pictures in of everything that was damaged, put it on a spreadsheet and sent it in. The process was so simple.

I have been with Lemonade for quite some time and this week I filed a claim for the first time. I can't believe how easy and straightforward the process was. Great value and great to have this peace of mind.

Lemonade made it quick and easy to file my claim giving good instructions as to how to do it and what I needed to do like get a police report. After that, they kept me informed of who was working my claim and were quick to asses the situation and make a decision. I have already recommended them to everyone at a party I attended last night!

My truck was stolen from my own home, and this triggered PTSD from a traumatic life threatening experience. My first conversation with Keith, I didn’t know what to expect because I had never been through something like this. I was in distress, and anxiety and also dealing with postpartum of having a baby. I blew up on him even though it had nothing to do with him. I cried after our conversation. Keith didn’t blow up. He was patient and polite and most importantly understanding. When Keith called me on St. Patrick’s Day to say our claimed got approved. I cried again. Keith you’ve created a sense of relief and peace. May God bless you!! Thank you Lemonade!!

My neighbor has a bad fire and my apartment got smoke damage badly. the Lemonade phone people were very helpful! Thank you to Russ **. I received a small reimbursement for some of the damage but it took over one year plus to get a check. I would like to reactive my apartment insurance as before for one year. Thank you. Please call me at **.

Experiencing a flood is an awful experience. It was a huge relief when I heard from my claims rep. She was so kind and worked to resolve my claim quickly. Totally different from what my neighbor is going through with another company.

Prompt, quick, courtesy and professional. I love Lemonade and how they cared and got this taken care of being I was displaced from my home. If you have and questions to have Lemonade for your insurance provided don’t hesitate. Have a great day.

Even though I told them and had the backup to prove this was a frivolous, fraudulent claim, Lemonade stupidly just settled it. Now I can not get homeowners insurance. The agent that handled was inexperienced and certainly not sharp. I am and I believe in not just accepting claims when the backup that I offered would have without one doubt proven this lawyers claim to be false.

I purchased a $90 renters insurance policy from Lemonade November 2021 because a policy was required for the property rental. My assumption at the time was that this would cover any damage done to the property.

I never thought I would need renters insurance but when my house flooded I was happy to have it. The Lemonade team was responsive and helpful! I have not had to worry about being temporarily displaced. My agent, Sarah, was available to chat when I called her and she was very prompt in approving my temporary living situation.

After Hurricane Ian hit we lost the ability to live in our home temporarily. Once I contacted Lemonade for assistance they put in touch with Malcom and I was able to get a claim processed quickly and get the essential goods and services my family and I needed.

I had a lot of items stolen in San Francisco (sadly a common occurrence these days). While the claim process is a bit onerous because you have to itemize everything and try and find receipts, replacement costs and photos, the customer service was incredible and responsive and we came to a resolution within 6 weeks or so.

I first want to start by saying thank you after my house was burglarized and a lot of my possessions that were stolen were sentimental and I was kind of a loss for words having a bad year as it was this just kept getting worse. The initial process of filing the insurance claim was a little different because you don’t talk to a person. It’s all done online. It’s very little interaction with people besides that. When I got a claim adjuster it was amazing.

I claimed my accident and it took more than 45 days to process my claim. The person who got assigned my claim never provided me any status update and reached out to me after I asked for the update. In addition to that, I‘ve asked her multiple times that let me know before she process the claim because I wanted to review it and make a decision whether I want to proceed or not. However, she proceeded it without my permission and review and sent me an email that it has been processed. It’s very unpleasant working with Lemonade.

Thorough, quick and very easy to navigate. Nathan was professional, caring, and made the entire experience less difficult. The level of responsiveness was exemplary. This was daughter’s first experience with theft. I dreaded the claim process but couldn’t ask for a better outcome.

Having my things stolen is not pleasant, but the experience with Kaleb at Lemonade helped to move on because he answered questions and solved problems. I had an issue with my bank account and Kaleb was there to help quickly and kindly.

Team was highly capable, efficient, and compassionate to the loss that I endured. I was extremely pleased with the overall process and the team that I worked with to settle my theft claim. Beginning to end -- I had quick, clear communication throughout the entire process.

Nathan was a great help. From the moment he was assigned my case he kept in contact with me and assured me I was in good hands. He worked fast so the items and damage done wouldn’t be missed very long. He answered all questions without any problem. I’m very pleased with his help as I went through this tough time.

I had to make a claim for a lost item of jewelry with Lemonade and my experience couldn't have gone any smoother. I used the app to initiate the claim and after a few emails with Ricardo (who was great throughout), my claim had been processed and paid into my account. I think the whole process took around a week, which is much faster than other insurance companies I've dealt with previously. I'd wholeheartedly recommend Lemonade and will continue to be a happy customer!

We had a theft in our apartment in July 2022. Melinda from Lemonade team was assigned to this case, and she handled our case meticulously well. We can't thank her enough for the level of patience and diligence she has shown, and we will forever be thankful to her in this tough time. We highly recommend her, and pretty sure that we are just adding to the positive feedback which she would definitely be getting from all of her past assignments. If this review can help provide her any accolades possible, would request Team Lemonade to definitely preserve/award the precious resource that Melinda is.

With crime on the rise, it is nice to have an insurance provider that makes things simple. While I am a bit frustrated by the automation at Lemonade, it is nice to work with the people on the claims side.

Person over my claim was helpful. Took a little longer than I’d liked. But I’m happy I can now re-purchase my necklace. It took 22 days. I was getting a little upset but I guess that’s standard time and procedure so I’m satisfied.

I signed up for Lemonade in 2019, and loved how easy it was to get started with them. It only took 5 minutes until everything was in place with my insurance coverage. The app is very intuitive and user friendly. Their policies are affordable and well-explained. When I filed a claim for fire damage, they were fast to respond, kind, communicative, and went above and beyond to help me. I had the best experience and I sincerely cannot recommend them enough!

Stephanie kept in clear communication with me, and made the process efficient and was very informative. I'm so grateful I was able to be relieved everything going smoothly after so much headache and people messing around being dishonest. I'm so grateful!!! Thank you Stephanie and I will highly recommend Lemonade Insurance.

Katy was amazing help. She was a pleasure to speak with and provided me the assistance I needed. I was worried that my claim would not be covered as I had a horrible previous experience. However Katy restored my confidence in Lemonade.

Eryk R. was amazing from beginning to end. Was very knowledgeable and answered all my questions promptly. Keep up the great work!!!! So glad I found Lemonade as my rental insurance provider. Will always say good things about the company.

Ali was very helpful in helping me with every question I ever had. She definitely was very responsive and always was nice and in a good mood to help. Will definitely recommend to anybody that is ever looking for renters insurance.

It's a lot to write but basically was uninformative about what needed to be done and not done. Didn't do things the way should of been done. Took 4 months and when finally settled it they gave me 3000 basically for replacement of everything I owned. I'm suing them. Warning don't waste your money or time.

Alex was the second person to review my claim. I asked for and was granted a new adjuster. I liked that Lemonade did this…. Unlike the first person Alex listened to the facts and then investigated the circumstances. Alex is the reason I would recommend Lemonade. He was cordial, professional and timely with the claim procedure.

The agent Bayley who helped me with the case was very helpful and considerate. She has the excellent ability to deal with the case. The reply was prompt and responsive. She absolutely helped me out. I am very grateful for what she did.

Carly made this process very easy and was responsive and timely throughout the entire process. I knew what I needed to provide her in order to get a fair claim. I appreciate the straight-to-the-point answers she gave me and all the help. Thank you.

The process of submitting a claim with Lemonade could not have gone smoother. After being stressed about my personal items being stolen it was such a relief having this step make things so much easier and knowing I’m not alone to deal with everything.

I had a pretty major burglary occur a couple of months ago, and the team-member who was assigned to help me, Nadia, could not have been any more helpful! She was patient with me getting info to her, incredibly nice, and was diligently working to get my claim approved. I was so appreciative to work with her, and would recommend her and Lemonade to any renters out there.

Prompt, helpful, flexible service. Easier claims processing experience than traditional carriers. My rep, Nadia **, was very helpful. Customer service is better than prior carrier experience. I will await to see if this raises my insurance premiums next year. Otherwise, good experience thus far.

We were so devastated by our break in. But Lemonade was easy and fast. It’s nice knowing they’re there to cover us if something goes wrong. Our rep was also nice and took care of things relatively quickly. Thank you!

I had my bike stolen in NYC and immediately went home to file a claim through my renter's insurance with Lemonade. The process was so simple and seamless and I was approved and paid out very quickly. Thank you for the great service!

Lemonade was great at answering my questions and helping me navigate through the fire in my apartment. They were helpful in helping get me reimbursed for my losses fast. They were super helpful and I would recommend them to my friends and family.

During such an emotional process like dealing with a burglary, this was such a streamlined and easy process. Using the app was easy and efficient. I was able to get approved quickly for my stolen items. I’m so thankful. Lemonade is a wonderful company and I’m so glad I had insurance during this extremely violating and difficult time.

I can’t believe that my claim got approved in less than 5 minutes. It was super easy and fast from start to finish. I definitely recommend these guys. The portal is super easy and you will get your answer less than 5 minutes. A+. Great first experience.

Hi. I just want to say my experience with Adam as the agent handling my claim was amazing. He always responded promptly and thoroughly. He was able to get me the help I needed, and really helped out during a difficult time.

Lemonade insurance has came through in many ways. At first I thought my life was in disaster but making the claim was really easy and the process was super fast. Claudia was my person and she is very professional and responds quick with answers. I'm going to look into more bundle services.

I was feeling violated when my house was broken into. My adjuster help me the most when everyone else just passed me around. Very professional when I wasn’t in the right state of mind. I appreciate her service. Super professional!

A year after a water leak my neighbors decided to sue me! Thank goodness I had coverage. I filed an online claim. A short time later I was contacted for an over-the-phone interview. I disagreed with the claim. My Lemonade person handled everything from there. I got email updates that they were working on things for me. It was recently settled. Lemonade insured that they could not come back to me in any way once signed. It was quite seamless and handled without my having to do much at all. Like I said before, very glad to know Lemonade had my back.

We have been Lemonade customers for several years and everything about the company is exceptional. The people - an amazing, well trained team that cares about the customer. The services - they cover it all. Purpose - this is a company that cares about the world. Few times in my life have I experienced this level of consistent WOW! Our most recent experience was handled by Kaleb. Perfect service!

Lemonade and Dexter specifically were extremely helpful when my boyfriend's gear got stolen out of his car in my driveway. Dexter was kind, helpful and efficient. I am really grateful to him and the Lemonade team and will recommend them to my friends.

My new iPhone 14 Pro Max was stolen 2 weeks after I got it. I didn't have insurance through my phone carrier so I thought I was out of luck. One of my friends recommended looking into my renter's insurance policy and that's what I did. I submitted my claim to Lemonade and after a quick review, they awarded me the full amount of the phone. You guys are lifesavers!

Erin is very helpful and moves fast to get my claim settled. It comforts me after going through all the terrible things. She always asks for the material she needs clearly and responds to me on time. I'm happy to work with Erin.

Sasha was an awesome help especially with the stressful situation I was going through. Straightforward and to the point about what she needed and was able to process the claim super quick! Couldn't have asked for a better insurance agent.

Lemonade claims process is extremely user-friendly and easy to submit. My claim representative Erin was VERY attentive, friendly and efficient. She made a difficult time easy for Us. She kept me in the loop of the process and was spot on. My claim was approved in days! Thanks, Lemonade and members, I'm a customer for LIFE! :)

I have had the terrible misfortune of having property stolen on two separate occasions, both times Lemonade was quick and effective at reviewing, processing, and communicating with me about my claim. The biggest thing I appreciate is how easy they make it to communicate with your claims adjuster, and the communication is stellar.

I had many valuable things stolen from my car outside the condo that I am renting. Lemonade renter's insurance approved my claim and gave me cash to replace my belongings. Filing a claim on the app was a seamless process and the agent was great to work with. Just 11 days after the incident, a lump sum of cash was deposited into my account. Couldn't have been more pleased with the experience.

I had to file a claim and the process was fast and painless. Lemonade just wanted to make sure my claim was valid and once they were able to verify that from the paperwork provided, my claim was approved. It didn't seem much like the often dreaded experience of dealing with insurance companies. Chapeau!

I was very stressed out worrying about this process and Ginna made it go so smoothly and professionally. She helped me make sure I included all damaged items. I would hope that if I were to ever have to do this process again, I get blessed with getting the privilege of working with Ginna. Highly recommend this company if Ginna is any indication of their hired staff.

My experience with Erin was great, with a stressful situation she was kind and considerate... doing everything she could while keeping me updated and well informed. It was nice to have a real human-to-human experience as well deal with one person throughout the whole experience.

Jacob has to be one of the top-notch, best agents in Lemonade ever. Even though I was not able to be responsive for the past month, Jacob consistently reached out to me just to genuinely resolve the claim. I know the theft would've not happened if the apartment itself worked harder to reinforce the security of the property; however, they instead chose to do nothing and Jacob was a savior from this mess. He comprehensively went through the process one by one and everything went smooth like butter. Huge props to Jacob and the whole Lemonade team who helped me to recover from such a loss! Looking forward to more services. :)

This was my first time doing a renters insurance claim ever in my life. I was a little nervous and worried about the process but it ended up being super easy and Lemonade was really helpful and I am a happy customer.

I worked with Nathan for my claim. He was fantastic. I had a lot of trouble getting the NYPD to share my police report (they were being non-responsive). Nathan coached me on the best way to get a response. Once the police report was attained, Nathan was quick, communicative, and helpful through the rest of the process. Lemonade has proven to be a fantastic partner to me -- and I will gladly use them again and recommend to anyone who inquires. Nathan in particular was fantastic. Thank you, Lemonade and Nathan, for the high quality and distinctive experience.

My Bike was stolen in Austin off my bike rack, the security lock was cut. Nathan with Lemonade helped me from beginning to end with my case and I am so thankful he did! I will highly recommend Lemonade to anyone in the future!

My experience has been great. This is my first ever insurance company I’ve been with. Also the first time I had to file a claim involving a jewelry theft. Ev & the team was really helpful with me through out the process. Lemonade is great & I plan to stay with them & Insure whatever I may need.

I had a claim that I wasn’t sure would even get approved, but Lemonade helped me through every step along the way and made the process very simple. The claim was approved fairly quickly once I sent in all required info.

After going through such a stressful situation, Kaleb made this process easy and smooth. The whole online claim process was easy to navigate and Kaleb has always responded in a timely manner. He made it stress and hassle free. Lemonade has been a pleasure to work with.

This was my first time having to file a claim and I was a bit nervous but my rep Marilyn literally was the best ever! Her response time and customer service was impeccable. She walked me through the process and was very informative when handling all of my questions and concerns. She made my experience a great one and hopefully I never have to go through this again but if I do, I would recommend Lemonade and Marilyn in a heartbeat!!

Claim was easy to start once you downloaded the app. Quick follow via email and the rest was handle extremely fast. I couldn’t be happy with the service and speed! I have had their renters insurance for 2+. Started because it was required by my apt building but so happy to have it. They have covered me now for two major incidents. I would suggest it for anyone renting.

I had items stolen from a rental car that I paid for with AMEX platinum, so insurance is included. I spent 20+ hours on the phone and on email with them over 3 months and they kept asking for more information and being incredibly vague. I then found out that Lemonade also covers this. I spent a total of 10min on my Lemonade claim including emails, and it was resolved in a few days. Incredible!

I just had a huge leak in my apt ceiling and had to reach out to Lemonade to put in a claims. The process was very quick and easy, yet thorough. The claims team member in charge of my case reached out to the super of my building to confirm all details within the same day I put in claims, and the process moved along quickly. I was stressing out so much due to the leak, but the Lemonade team was able to lift a huge weight off my shoulders. Will definitely recommend to anyone needing renters insurance!

I've been a customer for about 2.5 years with Lemonade, without ever needing to make a claim, until my storage unit at my apartment in Denver was broken into, and thousands of dollars of stuff stolen. Lemonade made it quite straightforward to make a claim, and I'll be honest, I expected to have problems, as I've always heard that dealing with any kind of insurance can be a pain, and I've thankfully never needed to use my auto or renters insurance before. That said, submitting the claim was easy enough, and both of the Lemonade team members I interacted with, Stephan K and Kaitlyn S, were both very friendly and professional. I was very detailed in my claim and police report, and it maybe took a 3-4 hours total to compile everything needed and speak with the Lemonade staff. My claim was approved in full, and an absolute nightmare for me ended up being OK after all was said and done. Thank you, Lemonade.

I have home insurance plan with Lemonade for 3 years now and didn't need to use it before. Last week my e-bike was stolen from my garage during the night. After filing a police report, I used the Lemonade website and was able to file the claim and get it approved within an hour. I received payment in my bank account the next day. The best thing for me was that the process was completely automated and easy, I did everything from my phone and it was a very simple and convenient experience. Before filing the claim I contacted the Lemonade support team using their website contact form, and Sam was able to get all my questions resolved very quickly. Taking into account how affordable was the price for the insurance and the quality of service, the Lemonade insurance will be definitely the number one choice for me now and in the future.

No one wants to use an insurance, but when it's needed, you imagine the bureaucracy that it will be, but it was not the case with Lemonade, my process was self-service, simple questionnaire, simple process and very effective, because solved my problem. I'll continue relying in Lemonade.

Wow!! My day was off to a rough start when I found out my bike was stolen. I was dreading having to file a police report and an insurance claim. Little did I know, my insurance claim was processed and accepted in a matter of seconds through my renter's insurance policy with Lemonade. I highly recommend anyone use Lemonade for insurance and I'll definitely be using them again.

Stephanie is very nice and patient with a swift response time. However, before her, the experience was terrible. When I tried to reach out to the Lemonade, I cannot get a response in time which causes me panic. I called the customer line and also upload my claim, but no one care about what is actually happening. They just send me that the loss is under $250, so nothing can help. Besides, when I called the customer line, the receptionist just paltered around and stall the time to kill my patience. TERRIBLE experience at the beginning.

I was a victim of an apartment fire and lost everything I owned! The process for filing my claim was super easy and fast. The staff were professional, empathic, and diligent. They kept communication open and on going throughout the process. All of the other agencies that work with them were excellent as well! Thanks!

Enjoyed the auto prompts and how seamless it was. The input of items was a bit off. Emailing wouldn't connect and it was a little frustrating inputting a single item at a time. I also wasn't sure to include the price with tax or without tax. The walkthrough didn't have a prompt to ask or clarify those questions.

The experience overall was good. There were some hiccups along the way. Victoria was very pleasant to talk to. Eager to help. Feedback I would provide is when promised to callback didn't always callback and had to repeatedly callback. The company in general was good and glad we were able to get settlement to help us move forward. I would definitely recommend Lemonade.

I was very pleased with the service that I received from Lemonade and the process was quick and easy. Whenever you called all my questions was answered and all calls was returned within a timely manner. My claim adjuster made sure that the process was easy.

Having something stolen sucks, but Lemonade's whole claims process from start to end was very simple, quick, and stress-free. It was super easy to submit the claim through their app and everyone was very helpful and informative along the way.

When my possessions were stolen Lemonade was fast efficient and on the job. It didn’t even take 10 minutes before I received reimbursement and a couple days before I received payment. They were really there when I needed them and I recommend them to everyone.

After finally leaving my abusive relationship, my car was broken into and all of my personal belongings were stolen. I had just gotten my policy with Lemonade and was so surprised that I was able to file a claim so soon after establishing my policy. My adjuster, Jacob, showed so much compassion, patience, guidance, and encouragement to help me through the process of gathering the information needed in order to file a thorough and accurate claim. When life's events got in the way of filing my claim, in what I feel was a timely manner, Jacob reassured me that Lemonade had my back and that when I was ready, they were there waiting for me. Jacob was true to his word, as was Lemonade, and they came through for me in a time that no one else has been able to. Thank you Jacob, and thank you Lemonade, for having my back and being a part of the reason that I've been able to get away.

Pros: Quick claim process. Excellent customer service (rep. Jacob M. helped me throughout the entire process). Once you provide all required documentation, claim result was quick.

I experienced a burglary which I had to submit a police report. I knew I had insurance coverage with Lemonade so I filed a claim. It was a easy process. I submitted my claim and it was approved. Although I went through a stressful situation, Lemonade was there to pick up the pieces.

Working with Lemonade was very efficient, they handle my claim in a timely manner, were very communicative, and answered all questions I had in a timely manner. I have had Lemonade in the past and will continue to use it as they have been a lot better than lots of other insurance companies that try to get out of anything and everything they can. Thanks for all the help :)

The team at Lemonade really went above and beyond to helping me get my claim completed so I was able to replace my stolen items. Without their help I would have been lost. You can count on this team to make sure you are taken care of.

After surviving Hurricane Ian, I needed assistance. I was lucky that my residence had minimal damage compared to others, but there was no power and temperature in the afternoon reached up to the 90s. We were notified that it could be over a week for power to be restored in the neighborhood. I placed my claim on SUNDAY and a representative, Bayley, contacted me a few hours later. The claim was approved and the money was directly deposited into my account the next day. Thank you!

Anya helped me get back on track. She reached out right away to help me with my claim and was quick to respond and answer any questions. This was processed quickly and service was friendly. Glad I have Lemonade insurance. Thanks Anya!

After losing the diamond in my wedding ring while on vacation, I submitted a claim with Lemonade. I worked with Savannah with the claims team, and she was always very responsive and great to work with. The process took a while but only because of the jeweler. Once I got my ring fixed and submitted my documentation, my claim was quickly approved and I was reimbursed the next day. Thank you!

Although the steps to file are tricky, once submitted, everything was smooth sailing. Within 3 hours my claim was processed and received claim approval. I never had filed a claim before, but everything was detailed. Thank you so very much Lemonade.

Even though it took some time for my claim to be approved, I felt very taken care of by the Lemonade team! Ali took care of my claim and was very kind and communicative during the whole process. I got my phone and all of my cards stolen and they really came to the rescue.

Eryk was extremely compassionate, empathetic and helpful. Eryk was professional, responsive and efficient. I felt as though it was one less thing to worry about during this difficult time. Throughout this entire process, I knew that things would be taken care of so I could juggle other pressing matters.

Highly recommend Lemonade! Their website is super easy to use. You can customize your policy to fit your needs. We unfortunately had to file a claim but the process was simple and payment was fast. Thank you to the Lemonade team especially Claudia!

Lemonade insurance is great and I will recommended them to everyone I know. Good customer service, great people with a positive attitude that’s concern. They is worth having for your rental and car insurance. Lemonade is one of the best. They not expensive at all.

Amazing experience, very efficient. She cares for the customers, I am happy I made decision of using Lemonade as my renters insurance, a very difficult and annoying situation turned out better than it was, getting things stolen is not fun, but being helped make things easier.

Just recently moved away from my family and friends to a new state. Hurricane Ian welcomed me to Florida. Lost power and there was no water, I was scared and alone. Lemonade came to my rescue, not physically.

They did not approve my water damage claim but approved the apt's claim off of my insurance!! I cancel my renter's insurance with Lemonade and asked for them to stop emailing me about!! Someone's claim!! They still email me letting me know they are paying the other client's damage and not mine!! So stop emailing me then had the nerve to ask for a review!! Horrible. I will not recommend Lemonade they deny your claim but will pay your apt. manager.

This was a really bad water leak coming from under my sink. Water was fishing from behind the wall of a apartment I just moved into. I will say I just started my policy with them and after of course verification with my landlord of the issue. They put me right up in a hotel but they sent me 250 bucks right away for my troubles. Overall they did a great job!

Danny made it so easy for me that I didn’t have to sweat it. All my water damage to the house was paid off and Danny made it easy to be in contact with the property owner. The insurance process was fast and I would recommend lemonade to any of my colleagues

Recently, Hurricane Ian forced me and my family out of our home. We contacted Lemonade about our claim. Marques handled our claim professionally and promptly. After only a few days passed, we already had received an advance from Lemonade. It made a world of difference. Marques stayed in contact with us throughout the ordeal, which ended up being almost 2 weeks. Lemonade Renters Insurance saved us a world of financial trouble. Without Lemonade, I’m not sure what we would’ve done to recoup our financial losses. I would recommend Lemonade to anyone! Hopefully you’ll be lucky enough to get Marques on your claim!!

The entire Lemonade platform and team made everything so clear and easy! Extremely satisfied. Many thanks to Stephan for his support! I would recommend insurance with Lemonade to all of my friends who rent. My girlfriend and I were extremely grateful for the money that Lemonade sent us to make up for the cost of her stolen camera.

My stuff was stolen while I was traveling, including the engagement ring I was planning on proposing with. Lemonade made it SO easy for me to generate a claim and get reimbursed. They didn't nickel-and-dime me on my claim—they merely asked for receipts and for me to explain what happened. Even after the police said it was going to take 24(!!) weeks to get a report, Lemonade moved my claim forward and paid me out accordingly. I will be recommending Lemonade to anyone and everyone who will listen.

I had my bike stolen and the process of reporting the incident and making a claim very easy. Other than the initial steps of providing basic information, dealing with follow-ups with Sasha was a breeze. Overall, I'm very satisfied with how everything went.

Displaced by hurricane Ian. Brian my claim guy had money deposited while we were still in hotel when needed most. Easy to get ahold of and in touch with my needs. Best insurance experience I have ever had. The fact I could email and talk to a live person made all the difference in the world. Claim for damage processed and funded in less than a week!!!

My claim was settled/handled by Erin. She was super quick in her responses and super understanding/considerate of my situation. She communicated with me often and were were able to come to a solution quickly! Great customer service and Erin made everything super easy.

I had a very great experience with Lemonade Insurance. I felt my concerns well taken care into consideration and I was guided in every step of the process to get my claim approved. I will recommend Lemonade and their detailed-oriented guidance.

Savannah's resolution and care of this matter was exceptional, couldn't be happier with her timeless resolution. She guided me through the process of get all documentation needed in order to resolve this claim from police reports, receipts, phone bills to apartment management contacts. Savannah was always available to answer any questions. Thanks Savannah. :)

Reporting my claim was pretty quick and straightforward. Would be nice if the payout actually covered the losses. I lost something worth 385 and got $75 back, but insurance is a scam and we all know this.

It was okay. I have no complaints right now. You did what you can do for me. Thanks a lot. I appreciate it. Whatever you saying send it to Chase Bank. That's what bank at bank the lady said. She was great helping me with the Lemonade complaint.

Gabe A.

On September 21 I opened a claim with your company. Baylee was my claim adjuster. She was very hard to get ahold of. She preferred email and I preferred phone which I stated in the email. October 5th I was told claim was settled and scheduled to arrive October 7th. I was told if it didn’t come October 10th to call. For whatever reason my payment wasn’t processed because you needed my fiancés ID to verify. I am an authorized user on OUR POLICY. You have my direct deposit information. Why did you need her ID but don’t need mine? This has delayed payment. You said you needed her ID to send payment to MY direct deposit.

My tv went out completely, it was a gift from a deceased family member as a graduation gift. I called Lemonade and weighing 72 hrs they took care my issue and problems. Refunded me and I was able to order another tv. It was 300$ more but I paid the difference. Lemonade saved me.

I didn't expect much after Hurricane Ian hit and as tedious as it was to submit each item of food we lost, just to find out it couldn't be covered, everything else went smoothly. 24 hours after we received reimbursement that I hadn't even expected to get! It was so helpful and an easy process.

Melinda S. And the Lemonade team made a tough experience (stolen engagement ring) a lot easier to deal with. The process was clear and our claim was approved in 9 hours! Thank you! We have yet to see what happens to our insurance rate going forward but are overall very happy with Lemonade and the process.

Unfortunately thanks to Hurricane Ian I had to make my first ever claim and I am still shocked at just how easy and painless Lemonade made it. Their customer service is top notch!! Malcolm was wonderful and made everything so easy. I was already extremely stressed so I dreaded the thought of going through the claim process but wow Lemonade was fantastic!!!! I will be a customer for life. That's for sure. They made one of the worst times of my life a bit better.

I was pretty bummed when my bike was stolen and I honestly didn't even think Lemonade would really do anything because...When does anything actually work like it's supposed to these days? Well, I filed the claim and the money was within my account so fast I was able to get another bike the SAME DAY. Very happy with Lemonade and recommending to all my friends.

My home was burglarized in July of 2022 while me and my children slept. My entire claim was mishandled and the claim supervisor Deon, even implied that I maybe committing fraud. I was told I could submit pictures to show proof of purchase then later told I had to submit bank statements as well. I was told to get an appraisal on my Jewelry which was a family heirloom.

Being a victim of theft can be very traumatizing. I am so thankful to have Lemonade as my insurance carrier. Nadia was my claim lead, she was nothing short of amazing. Very timely in her follow up, she explained thoroughly what the claim process would look like, and the information I needed to provide. Not once throughout this process were there any stressful situations. I recommend highly using Lemonade as a service provider. They are top of KLAS. Thank you again Nadia for your help!!

It was an extremely smooth process. Unfortunately, we had an incident, and Cassidy was working on my claim. The overall process was user-friendly. Cassidy kept us updated biweekly. She is fantastic, and communication was clear and just in time. I am happy to stay with Lemonade. I never thought we would use our insurance, but the Lemonade team exceeded all our expectations.

Lemonade was great! I had a minor disaster in my apartment as a water heater burst and my floor was flooded. The team was very easy to work with and got my claim resolved and reimbursed in a timely fashion. Sarah was very responsive and made an otherwise difficult situation very smooth.

Melinda made all this process very easy and simple, she explained every detail and every step clearly. A claim is usually very stressful but Melinda help and communication made it the whole process easy to handle. Thank you for all your help.

Lemonade has been a great experience, will use it again for sure. The customer service and claims submission process is so easy and friendly. We have had a hassle free experience with lemonade and would recommend it to everybody. If you are a renter, definitely consider using lemonade.

When Hurricane Ian news started, we knew danger was approaching. We lost power, water and Internet for 10 days. During that time we had no way to contact our family. It was a scary time, but we go through it. We then reached out to Lemonade for their insight. They helped us immediately. Tobias was wonderful and explained everything. We are so grateful for Lemonade. They really helped us at one of the worst times of our life.

Not only did I never realize that renter’s insurance covers stolen phones, but my experience with Lemonade was amazing! There was no going back and forth and waiting for approval and submitting endless additional documents, like I have needed to do with credit cards for things before. The process for submitting a claim was incredibly easy and faster than I expected, no waiting on the phone for hours was required! All it took was using the app and recording a video as well as submitting some information. Highly recommend!

In a time that was unbearable for my family and I, Lemonade Insurance was there to help me right away. Tobias was my representative, he was kind, professional, compassionate. He took my claim in quickly, he even let me vent over my losses and my emotions. I had results within two days. I am forever grateful. Thank you Tobias and Lemonade.

Someone broke into my place and I was definitely distraught about it. Stephon reached out to me to make sure I had all I needed to submit a claim for Lemonade to help. And they did. Thank you, Stephon and thank you, Lemonade!

Jose was so communicative from beginning to end and was patient to answer all our questions. This was definitely a not a good experience for us to get something stolen from our vehicle but Jose helped us with this claim with no hiccups. Thank you, Jose!

Lemonade was quick to approve a claim and send funds on my way within 5 seconds. Customer service is prompt and the claim process is simple, yet fast and efficient. App is easy to use and provides a step-by-step guide to getting the application submitted. Well recommended!

Ricardo was very responsive and helpful the whole time. Having to reach an insurance company is never because something good happened. Nevertheless, I felt the empathy from Ricardo and received the best treatment I could expect during the whole process. THANK YOU SO MUCH!

Lemonade Insurance made it extremely easy to file a claim for my stolen bike. The process was quick and hassle free. I appreciate the help during my time of grief as I mourn the loss of my beloved beach cruiser.

I've had Lemonade since 2020 and love it! They make everything super easy- from signing up to filing claims. Justin was awesome and was a great listener- getting my personal belongings damaged from water leak/mold was a very stressful experience, but Lemonade (especially Justin) made the whole process super easy and were great with communication. Everything was done in a timely manner and he was easy and quick to reach by phone and email. I felt like an active participant and felt heard in the entire process, which meant a lot to me. Thanks Lemonade and Thanks Justin! Will 100% be sticking to Lemonade from here on out.

I was extremely stressed over my situation, to the point where my doctor had to put me on medication. I had my doubts but Lemonade did come through for me when it mattered the most! I am gladly staying with Lemonade and I will recommend to friends.

We got robbed. I'm saying to myself - "Well I have insurance - now what." My car insurance agent told me - "Lemonade is just a tech company pretending to be an insurance company." Now I have concerns - "I really need to use my insurance as I had over $5k in items robbed. How is this going to go." In short - amazingly smooth. I had to provide receipts and a police report. I got a money transfer for our loss the next day. I'm a big fan of Lemonade and would recommend to all. And, a big thumbs up to Carly.

Hurricane and destroyed a lot of my belongings. And it left our area with nothing for miles. I had no way to take my family anywhere to be safe away from our torn up house. But Morgan from Lemonade went above and beyond to not only help me. But to show that she cared and would help us when we needed most. Thanks again Morgan and Lemonade!

I had an incident happen to my apartment and everyone I’ve spoken to at Lemonade regarding the matter has been extremely responsive and helpful with getting my claim resolved. In the end, Sarah finalized my payment and I was very satisfied with the overall experience. Thank you lemonade team!

The adjuster took time to explain things to me, and was a good listener. I appreciated the empathy and compassion for my loss. More importantly, the attention to detail about my claim. So hopefully they will go after that moving company and get my deductible or some of that money back, but overall, my experience was great!!!

I was awed! As MOST Insurance Co will give you a VERY HARD Time with CLAIM’s and frustrating (Airlines, Product & Service Warranties etc etc). The theft claim took less than a month and I could not believed it! KUDOS to a Company who Delivers!!! And shopped for the BEST RATE! I’m transferring my Home Insurance to LEMONADE. ;)

Morgan and the entire team at Lemonade has been a blessing in a time of anxiety and uncertainty. Hurricane Ian has been devastating and the amount of time the team took to fully hear my case and act quickly in regards to support funds was amazing. Really appreciate your help through this tough time.

The Lemonade team was responsive and available to help my family find hotels during a water damage situation at my home. It was nice to count on Lemonade, and have confidence that they would answer or reply via phone or email swiftly.

My experience was really very helpful, communication was great and Eryk was patient with all of my questions. I would recommend this company to my friends and family. They will guide you each step of the way..I had a great experience.

I have a pretty busy schedule and was having trouble finding time to take care of a claim after having my car broken into. After I finally found time to file the claim, customer support was prompt in answering my questions to simplify the process for me. When my claim handler, Kaleb, took over, he was kind and understanding and made the whole thing so much easier than I could have anticipated. My claim took 20 days to resolve, which is significantly faster than I'd expected it to be. Lemonade truly came through for me and Kaleb's fast responses and proactive solutions were incredible. He really respected my time, as well, and I appreciate so much how he handled my claim.