Humana Health Insurance Reviews

I belong to an advantage plan from Humana. My Primary Care Doctor Just up and quits the clinic I go to - no notice. I am notified two weeks later. Call to get another Primary Care Doctor, cannot see a doctor until the new request goes into effect. In three weeks. I am told I can see any Doctor at my cost, not theirs. Or go to the emergency room. That is the way seniors are treated by Humana.

All I want to do is notify Humana of my new address. 6 or 7 calls over three hours of holding, transfers, dropped calls later and this is still not done. This is true third world customer service at ripoff prices.

I pay thousands and thousands of medical bills every year with Humana! I just changed today to start new year WITHOUT Humana, and with new plan I will never see a hospital or doctor bill! I'll only pay $100 a month more to have new plan. Much cheaper than the $10,000 I'm paying this year! Ridiculous plan!

Humana is a joke! I'm a spinal cord patient for 6 years. Blue Cross paid over 300k when I broke my neck. My individual plan was cancelled when Obama care rolled out - POTUS said were really the individual plan that doesn't count. I signed up for Humana - $525 a month. $75 MORE - I suffer from chronic nerve pain somewhat mobile. In Jan I started on a new drug with less side effects. My Dr. pre-authorization - I filled it - it wasn't covered $568! I received a letter stating I needed step therapy and try Oxi or morphine, both dangerous and ineffective drugs for nerve damage!

I have been trying to see a doctor for past few months but most of the care providers listed at Humana database does not respond or when I get the appointment, I do not get to see the doctors for reasons such long period of waiting, forgotten at the doctor's office to be called or the doctor is on vacation. But we as patient do not know until we get there so we end up with a nurse???

I called Marketplace in 2014, before Obama's healthcare deadline for all residents to get insurance. I chose a plan with Humana as my insurance company. In my first plan, I only paid $1.50. After that, in 2015, talked to a rep and decided on a plan I would only have to pay $23.50 as monthly premium. I only made one payment. After that first payment, it has turned into a nightmare for me. When I would call Humana to pay, I had to call Marketplace and do a conference call with them, with Humana rep and a Marketplace rep, due to that they had different information. I've had to do this every month up until now, every time I call. I suffer from Lymphedema, high blood pressure, high cholesterol and pre-diabetic. I cannot afford to have this kind of disputes because I need insurance. They terminated my insurance because of lack of payment. I only paid the amount I agreed upon.

I went to my pharmacy that I have used for years to get a prescription for Crestor. On 9/6 I had gotten the very same prescription filled and paid $45.00 out of pocket. One month later 10/9 when I picked up the prescription it cost me $122.13 out of pocket. I did not understand so I called Humana, but I don't think the rep knew why either.

I have told Humana customer service at least 5 times, I don't want to participate in mail order drugs... I have ask to be put on the do not call list, and I still get calls. Is this constant calling trying to force seniors into something they don't want? I think so.

I recently got insurance with Humana and the experience has been HORRIBLE! I need to get a prescription filled. I have been taking it for 10 years. It is not a narcotic. I called my primary care physician. Today is 10-9-15 and was told I could not get an appointment until the end of November. I explained that I need to get a prescription filled and they will not fill it until they can see me in Late November. I called Humana and was referred to an Urgent care facility.

We are a provider for Humana Plans with the exception of Humana HMO. We filled out the paperwork back in January 2015. We have a large volume of Patients that have changed to the Humana HMO due to the high cost of other Medicare Advantage programs. On June 10th we received confirmation that our contract had been approved and we could start filing claims. This went well for two weeks - not sure if it was even two weeks. After two weeks all our claims were denying stating we were out of network. I contacted Humana stating the problem. They said they would look into it. There has been several emails telling me that I have to be patient they are working on the problem. That started in July. Here we are in October and then still have no answers so I will contact Insurance Commissioner next. Consumers need to be aware if it's cheaper you get what you pay for!!!

The plan is satisfactory but the service is horrible. I have never called and waited less than 17 minutes and almost always have to be transferred. Their communication is awful. We ordered regular meds and when not received we had to call them to see why. Even though I had given them my cell number they said they were not able to reach us because they had used the wrong number. They seem to be able to send me multiple ads to my email but could not reach me through that? We have to send in the same forms multiple times. We will be changing at open enrollment.

I had to have emergency surgery. Now they are cancelling my insurance. After reading all the bad reviews I see this is going to be a long fight.

I'm writing on behalf of my mother who has been suffering for the last 6 months with her teeth, mouth and blood infections!!!! Her teeth started breaking off at the bone. She has been to several dentist who has recommend an oral surgeons. She has had several appts. with them and along with her family physician for infections, thrush and also a blood infection in which she had to be hospitalized. All have told her she needs major surgery to get the rest of her teeth out of the bone. I'm not talking about just one - this is all of her teeth.

I selected Humana through ObamaCare. I suppose they're an okay company as long as your healthy and visit your primary only for annual physicals. I developed Osteoarthritis in both knees. It's apparent Humana operates on agreed discounts with very little monetary contribution payments to providers. I've been trying to get viscosupplementation injections to my knees and keep getting denied because their paid off doctors who review the claims state I don't need it. Meanwhile, cortisone shots are good for about a week (they only pay 25.00 for a $100.00 shot). I take tylenol #3 and etodolac like M&M's and getting no relief. God only knows what this is doing to my liver, kidneys and possibility of stroke or heart attack. Purchased a recliner lift chair to help with getting up, most times I sleep in it because the knee pain wakes me up in bed.

I spoke to (7) CSR's regarding the reason for the denial of my claims. All with different answers... Finally, I spoke to the Board of Directors who contacted the resolution department. My provider filed an appeal and this was denied because the treatments weren't considered a "Medical Necessity"! My doctor provided in depth medical evidence which they disregarded... This problem has been going on since d 5/29/15. I will never go back to Humana again. I have never seen so much incompetence and poor customer service. Anything that they can do to get out of paying the claim they will. That being said I am changing to another insurance company in January of 2016 when I am able to change. Take it from my experience with these people, do not choose them as your insurance company! I gave them the lowest rating. They have caused me not to get the treatment I deserve!! AWFUL...

Humana Pharmacy sucks. Twice, my prescription for INSULIN was cancelled without explanation. No courtesy call to tell me. Just left me waiting. Paying a little more at retail is better than having medication unceremoniously cancelled.

I went to my local pharmacy two days to refill my insulin prescription. The pharmacist said that Humana was refusing to refill the prescription stating that I was taking too much medication. I tried six times to get through to the pharmacy. The girl who answered the telephone (who the customer service rep had told me was a pharmacist) was helpful but when I asked questions about the insulin, she could not tell me specifics.

I applied for credentialing on December 23, 2014. The 120 day process has passed. It is 09/10/15 and they have never called me back after 10 phone calls, 5 emails, 2 escalations and 2 supervisors. I cannot see Humana patients until they get off their **. This is ridiculous. Every other company I have dealt with credentialed me within three months, some a matter of weeks. I have insurance, license, tax ID, NPI, business license, bank information. This is gross negligence. I can't run my business with this lack of follow up. If your doctor doesn't take Humana, this is why.

Last year my health coverage was dropped by Humana. I complained to the state, after Humana didn't want to do anything about my coverage on a mammogram that wasn't paid out as a result of them dropping me. I sent all my information to the state complaint board. They sided with me. I finally heard back from Humana… months and months later, stating that I can now be reinstated but at that point (of no coverage) it would have cost me $1,600. Months later, I found the "dental" part of Humana still be charged to my account! So, evidently you have to call them separately to discontinue that aspect of the insurance.

My mother had a major heart attack and stroke due to the ineptness of her primary care physician Dr. Sudha **. She spent 4 months in the hospital and assisted living facility. She was abruptly released and given just a week to find another doctor and cardiologist and 24-hour care since she is now paralyzed. I have spent countless hours on the phone with numerous service representatives and supervisors over the course of a month trying to get this done. I have now been told that they have finally switched her doctor - but it won't be effective for another month! She needs to see a cardiologist and I can't take her anywhere but back to the doctor that nearly killed her. I have no recourse as the people who apparently make the approvals don't take phone calls!

Humana stock answer to requests for payment is "not deemed necessary." I am a nurse with 40 years experience. I know the blood work ordered by the physician is absolutely necessary. So far, a very minor surgery has cost me close to $400.00. I was not informed ahead of time that my out-of-pocket expenses would cost this much. I would not have had the surgery at this time if I had been informed of the out-of-pocket expenses. I am sure I am going to receive more bills in the future. Customer service is a misnomer. Customer disservice is more accurate. I am thinking a class action is in order.

As soon as I was eligible for Medicare I was bombarded with nice people calling to sign me up with Humana. They made it all sound perfect although call took about 2 hours in total just to sign me up. 2 months later I moved and they told me how good Humana was in Florida where I now live. They gave me the name of a rheumatologist whose name I needed before I moved as I need to see someone monthly. After going to him I was denied coverage as I was told they were out of network. I called (put on a total of 3 hours of hold time, going thru 6 different people) that doc was not in network although they referred me to him in first place and doctor says he is network.

I have had the same team of Oncologist, Hematologist and Radiologist for almost two years since I was diagnosed with breast and uterine cancer. I see my Hematologist, Oncologist for medication monitoring and examination. I received a letter denying recent service stating "it was deemed not to be medically necessary." Of course I immediately contacted Humana at their toll-free # to ask for an appeal. Six customer service personnel and 2 days later I get someone of "authority" who basically starts to read the exact letter I have in my possession. I stop the person and they get an attitude. They advise me to write a letter of appeal... back at square one. Up until this point in time I had no real complaints, but this came totally out of the blue... now what?!

I moved last January from Georgia to Louisiana. That time I called Humana and told them that I wanted to end all of my business with them, because I wanted to shop for new insurance. I'm still getting charged and it is September. Every month my account was drafted three times. In January I was able to get to stop the premium, however I was still getting charged two smaller payments. After being on the phone with them about 6 times and talking with over 30 people I'm still getting charged the smaller payments. I just want them to stop taking money out of my bank account.

I was on the phone for 20 minutes this morning to see if a potential admission would be covered. Admit would have Medicare primary. Why would you need procedure codes for a medicare supplemental policy? Then he asked if we were a preferred provider, I said I was unsure and he took forever to say he needed to look this up. He never did tell me if we were preferred or not. When he finally said the benefits were finally available to view, I do not believe he gave me the correct information. He was hard to hear and his accent was not easily understood. I do not believe he was trained to understand what I was asking for.

I went to pharmacy & gave insurance info. They then told me I wasn't covered or in system So I had to pay full cost. Next morning I called help line & she fixed problem as I was online. Within a couple mins pharmacy called w/ news of refund & all is good.

I filed a Grievance and Appeal for approval of this procedure that is affecting my business and personal life. I am a 73 year old adult male and work as a Real Estate Agent. The appeal is "pending" and I am hopeful that they will approve it. Their customer service response is the worst I have ever experienced. They do have some good reps but I believe that many are not properly trained and/or have guidelines that are set up to discourage the customer. I have spent as much as a hour or more on various occasions and have been disconnected several times. It is also hard to find out who is "in network" and who is not.

My personal care DR wrote an an order for a CT SCAN. I went to an approved provider whom stated they received preapproval. I had the CT done. Humana then refused to pay for it saying I didn't get a referral from my PCP. If the PCP wrote the order who is the referral to. I went to my PCP went to an approved imaging company who got preapproval and Humana refused payment. This plan has too many rules and is too complicated for an older person.

My mother was enrolled in the HMO plan thinking she was enrolled in Rx coverage only. Now that she is in the system, she cannot get to see a DR (Geriatric Psychiatrist) she needs according to her regular dr. We have been battling with Humana for 3 months to go out of network because NONE of the drs on their provider list are taking patients or even deal with outpatients. The last doctor they told us was contracted with them as a Geriatric PSYCHIATRIST is actually a Psychologist and cannot help with the concern.

They preapprove and then decline. Their pharmacy is the worst I've experienced. I've spent more than my yearly out-of-pocket, yet they say they "researched" my issue and their numbers are correct. They don't even have my medical receipts, but they declared it "researched." Never again.

Sign up for coverage then they had an error on the application. Started a new application and supposedly deleted the first. I was getting charged for two insurance policies. They never closed the first. They said they would delete the first again. I told them I was going to the orthopedist. I didn't want my coverage cancelled and they said it won't be cancelled. You still have the 2 application with coverage. I went to the doctor and got a call from them that I have no coverage. Although I have been paying on the insurance.

None of the great hospitals in Chicago have any doctors that will accept Humana Gold PFFS. Nor will any doctors at the merely 'good' hospitals. I actually did find one hospital 15 miles away that has docs that will take Humana. I am not a doctor however, I have symptoms of a disease that will kill me if not treated immediately. So I have been trying to get diagnosed since MARCH. And the soonest this GI doc can see me (for a 5 minute talk to order a test) is mid SEPTEMBER. Humana takes your Medicare and decides who and how much to pay. Do not go near this company. A notice of my obituary and invitation to a memorial service will be available on Facebook.

Humana will deny all claims. Even if they are pre-approved. Sounds like the movie, well they are. And then it starts. Calling and talking to a rep. again and again and again. Check the reviews before you sign up with them. Then choose another company.

Have been with Humana for several years. All seemed fair, until this past December when I had to update. The man I talked to assured me I would save money (I think he must be a car salesman). Well after all was finished I thought, "Good, now I will save money." Well first thing I find out is that I just signed up for a policy that's got a $300.00 deductible. My older plan was $100.00. Well, I got screwed??? Car salesman?? OK I will get through because by this time I almost had paid $ 300.00. Well, I reached the $300.00 deductible. Now I can start saving money. To my surprise I must keep on paying. That low-life car salesman got me again. I have now paid more than $450.00 and there's no end in sight. I called, talked to Humana but they have so many reasons why they are able to steal my money and not give coverage. I will assure you ASAP I will find another insurance company. Hope they don`t employ car salesman.

I selected Humana from the marketplace - mistake number 1. I needed coverage that had doctor visit copays and prescription copays. I am diabetic. Humana declined two of my preferred prescriptions outright. The third preference had a copay which was higher than the premium I pay each month. Being retired and working part time I cannot afford the medication. Humana declined payment on routine blood work prescribed by the doctor to monitor my HA1C. No reason given. When my wife was transported to the nearest hospital for an emergency, we were informed that the hospital was not one of their preferred providers, therefore they would not pay the charges. The hospital in question is 4 miles from where we live and the preferred hospital is 17 miles away. After much debate, they decided to only pay a scaled amount of the charges leaving us the remainder. None of this was applied to the deductible that I could tell.

This particular odyssey involve no less than 12 Human "customer service" reps. Moving from Nebraska to Mississippi in 9/2014 I had need to insure coverage elsewhere, as modern health insurance policies are imminently more restrictive service-wise as well as geographically. I had the first "customer service" rep Meagan confirm to me THREE times that I will have NO lapse in coverage. Of course that ended up not being true as confirmed 3 months later by 2 separate "customer service" SUPERVISORS in 1/2015. They also told me that I would have coverage in Florida. This TOO was not true and they ended up informing me that I actually had NO coverage in Florida and that again I was told wrong, C'MON!! During that time I had a claim in Miss. which the provider AND Humana stated I had no coverage for, so 5 months later I unexpectedly get the bill, so I was forced to pay the claim myself.

My father fell & we found him 13 hrs later. ER puts him in as observation then the next day he is changed to admitted in-patient. 3 midnights served (like they need) and he needs inpatient rehab and wound care. Denied access to inpatient rehab and may have to go to skilled nursing for sub-par therapy. BUT, they are trying to deny his whole hospital stay. RUN as fast as you can from this company. They are only interested in saving themselves money not your health care. Can't wait until I can pull my parents out of this!

We have Humana insurance because one of our employers dropped our BlueCross plan and switched us to Humana in order to avoid a premium hike. From day one of the Humana insurance kicking in, we've had nothing but problems. The very first medical appointment payment was not applied to our deductible because the provider was "out-of-network," yet Humana sent us there in the first place! There are almost no medical providers in Humana's network in our area and those that are, are poorly rated. We had an emergency, 911 sent an ambulance, the ambulance took the family member to the nearest hospital, and Humana denied most of the payment because the ambulance and hospital were both "out-of-network." That isn't even legal!

I wrote Humana requesting a new primary care doctor. This is my first year on Medicare and I went with Humana Gold Plus. I did not know that much about the doctors in the area. I did not particularly like the doctor I selected and requested to be changed to Dr. ** in New Port Richey, FL. I am just being ignored by the local office and corporate Humana. This should not be a big deal in the first year. I have been with Humana for many years but my previous doctor is not on the Gold Plus Plan. If necessary, I will switch to a PPO plan in January but right now I want to be changed.

I have been trying since March to find an eye Dr who will accept the Humana medical insurance to get an eye exam. This is the absolute worst insurance company I have ever dealt with. They have sent me 3 different lists of providers that they say will accept their medical insurance for an eye exam. Each time they apologized for the prior person giving me the wrong list and assured me the one they were sending was valid. In every case they have not worked and none of the providers I contacted will accept their insurance. They even sent me detailed instructions on how to do my own search on their website and I am getting the same results -0.

I recently changed from Blue Cross to Humana National POS. First I was somehow given the wrong coverage. They didn't know exactly what the customer service provider did wrong so they agreed to change it to the correct coverage. Then I was billed twice one for the account they first gave me that I canceled and one for the new account. I called and the customer rep told me that when I canceled I was supposed to tell them to cancel my billing too. That was just mind blowing.

In the beginning of the year the company Humana insurance did not let the agents know some policies did not offer tier II drug as no co-pay. So I had a deductible. I have not been able to meet all of it. So I wanted to order the meds free only to be put on hold endless hours. Between myself and our agent we have spent over 15 hours to get this settled. I have been told they would ship the medicine only to find out none was sent because of the hidden deductible clause. I have never been so angry with any company before. I also have been going through cancer testing and the tolerance level does not deserve to go through 3 or more hours today being switched from person to person only to find out I cannot get the medicine until my deductible is completely paid. Why bother everyone to get the tier II drugs switched when I still have to pay. Please reprimand this company especially when Medicare pays them with a contract.

I received a prescription from my doctor. Humana required prior authorization. This has been going on for two weeks. Every time I call, they never have documentation a call was ever made. "4" authorization calls and two weeks. Without the insurance, one medication cost $400.00. I pay $800.00 a month for coverage. Humana is the worst insurance I have ever had... DO NOT PURCHASE HUMANA HEALTH INSURANCE.

I was double billed in July for Medicare supplemental AB insurance. The Humana operator said it was due to a computer glitch. Humana has not refunded my money to me yet. I tend to think this was not an error. Until they return my money to me, it is in their bank account gathering interest. If it was a computer glitch, then seniors nationwide are being overbilled in July.

Double billed for the month of July - 1015. They quickly credited my account, but this type of clerical error is unacceptable.

Humana just did unauthorized charge on my account for $378.00. When I call them, the only thing they could told me that is system error and they are working on it. System error but they cannot put my money back in to account right now. I called my bank. They will do investigation, which will take 10 business days. I do not know what is going on with Humana. If somebody who is working for them, decided to steal my money and I will not notice this charge or what is going on but $378.00 that is a lot of money for me to be charge without my permission. I never had this problem in my life and I could not think that that big of a company will do something like that. That is a shame.

None of my drug stores that I am eligible to use have no idea what a DMR form is. I was given explicit instructions from a Humana employee.. "Have name and ID number." Something is wrong with this picture!! Why are none of the pharmacy familiar or know how to get this form? I was left under the impression the pharmacy would have the form!!

Some time during his life he applied for their $100.000.00 life insurance through work. When he was 76 years old they took 100.00 out of his paycheck every pay period up on his death at the age of 77 1/2. They informed My Mother-in-law. They she was ineligible to receive the full amount due to his age. I believe this is unethical, and they should be made to pay for a service they sold my Father-in-law. They should have no right refusing to pay when they sold him the policy in the first place.

When I finally got through to someone they could not accurately answer my questions. They said they would review with another person and call me back. They never called. I am usually on hold for more than 30 minutes only to be transferred to someone else. I had requested a Formulary Exception and wanted an explanation as to their charges. They could not explain. Very dissatisfied and will never renew with them.

I have had Humana Part D pharmacy coverage since January 2014. They have collected my premiums every month. They are denying claims because (1) the premiums haven't been paid and (2) I have coverage with Anthem. Both of their assertions are false. Both assertions are easily proven false because payments are documented and Anthem attests that I'm not one of their insureds. This is not good enough for Humana. They tell me they've fixed it but when I go to make a claim they tell me all over again that the premiums haven't been paid and that I have other coverage. I reported them to CMS (Medicare). CMS says that I may have to pay for my own drugs until I can find new Part D coverage. Somehow that's not a reasonable resolution. If they are to continue to take my money but not provide coverage, then, they are committing fraud and should have their license revoked.

After dealing with their inept employees, broken phone systems, I finally was able to apply for Medicare supplemental insurance. I am 66 and in wonderful health. However, I do have a condition called barrett's esophagus. I visit my doctor once a year for routine annual tests and to ensure the barrett's esophagus is tested ok. I am healthy but they turned me down for the high deductible supplemental insurance plan because of the barrett's esophagus. Thanks to Obamacare also for not helping the senior citizens of this country and damn Humana for taking advantage of the seniors.

In December 2014, I lost my Humana Insurance card. Since then I have called Humana and requested a new card five times. Each time I call they tell me they mailed it and will mail me a card (Humana has my home address, I receive claims and summaries). I have talked to ** and a few others. I have some new doctors I must see in the near future. Please help me or advise me on what to do. ** PPO Group Name: ERS OF TEXAS.

I filed a request for reimbursement for medication that I had paid for out of pocket. Within a few days I received a denial letter telling me I failed to name the drug for which I was seeking reimbursement and that what I submitted was illegible. Actually, I not only named the drug a couple of times in my letter and the form, I included my doctor's name, address and phone number, pharmacy name, address and phone number, clear photocopies of the pharmacy bill, my receipt and a clear photocopy of the pharmacy's sticker on the drug container.

I can't believe how hard it is to get my medication from Humana. If they aren't playing doctor and telling me my meds interact after I've been taking these two med together for years - they refuse to fill one because they apparently know more than the doctor I've been seeing for 20 years. They also refuse to pay for certain things like the increase of my psych meds or the anti-inflammatory I've been prescribed for my arthritic knee - which my doctor also gave me because I take so many pills she wanted to give me a break and now it's the B-12 shot. I am so sick of these people and am sorry I believed the hype and switched to them. My old drug plan paid for everything no questions asked.

I had to have emergency surgery. I thought things would be ok because I have short-term disability insurance. From the beginning it has and continues to be a nightmare. I would advise anyone to avoid this insurance at all costs.

If not, it's a contender. I am an attorney and have dealt with insurance companies and other bureaucrats for years. Never have I encountered in 30 years of practice as incompetent, inept and deliberately obfuscating organization as this one. Every single time you call them on anything, you will spend 15 or 20 minutes transversing voice mail messages that ask you for various and sundry info before you can get to a live person. That will only be the start of your frustration. Once you get off hold (30 minutes to 45 minutes typically), you will get the run around.. get passed back and forth to different people for answers and likely, finally give up. Unless you like to volunteer for nightmares, avoid like the plague.

Humana has been a horrible insurance company for me and it appears many others. Humana has repeatedly denied coverage of medically necessary medications for me, and judging by the letters here has a pattern of putting obstacle after obstacle in the way of good medical care - for what? Corporate greed?

Well we apply for life ins. They sent us letter saying we was approve for voluntary life ins. On April 1 2012 they start take a one hundred dollars per pay day. We thought we had a 100,000.00 dollar policy. But when he die they only pay me basic of 36,000.00 not voluntary since they wrote and said we was approved for 100,000.00. We thought that what we had. He been die for a year and half. I tell everyone I know do not buy life ins. Put your money in a IRA. I hear voice of advised tell a lot. Do not buy LIFE INS. WHEN YOU DIE THEY WILL NOT PAY WHAT YOU PAY FOR.

Having surgery in the morning and turned my prescription 5 days ago and Humana has yet to ok the order. I am not sure they will do the surgery without the meds. A surgery I really need. Really sad that a service provider like Humana treats clients in this manner. I realize there is nothing I can do but vent. If they lose my business I am sure they will not have to close their doors. Thanks Humana.

They do not have many doctors who will sign contracts with them and when you appeal a claim they take forever. After 3 months, hours on the phone and representatives passing my problem around, they finally tell me Medicare is not the same as Humana Medicare, so I'm not covered? Five times they told me my case was still "pending" and I would have an answer within 48 to 72 hours by phone with a letter sent, as well. Never happened. Every time you call you have to go through all the questions and give the information all over again. Frustrating. I finally paid my eye doctor the $700 myself. Medicare always paid for my visits in the past, but now that I have HUMANA, I have to pay myself. I will not renew.

They seem to be outright liars. I was not covered for anything from cleaning to fillings to a root canal. This does not match up with what they claim to cover. They should be blocked from Healthcare.gov as they are a menace to society. Avoid.

I tried to change dr because of poor care and could not! There are only 2 doctors on the list I could choose from. One doctor said she was NEVER on the list to accept Humana and the other doctor said they had not been paid since Dec 2014. Therefore the doctor was not accepting anyone who had Humana. So now I am stuck with this bad doctor and a worse insurance company. I pray to God that I do not become ill.

The first priority was money. Never ask what plan I had in mind. Talk with the speed of a Crackhead. Never considered my needs. It was all about the money. Shame on you people.

How I wish I had read the reviews on Humana Dental before I signed up. I have nothing but bad things to say about them. They only paid a small amount on my cleaning and X-rays in November and now will pay nothing on my root canal, saying that it is not covered. Huh? What is covered? I am canceling with them immediately, although I have seen from these reviews that that can be very difficult. How do they stay in business?

I have been helping my mother-in-law with all of her medical bills after her husband was in the hospital for nine weeks and died. Humana paid most of the bills, but there were a few outstanding ones that amounted to several thousands of dollars. It turns out that they were denied because they were out of network. We appealed those and waited and waited and waited. After being on the phone with Humana for literally hours, I felt like I was getting nowhere. They gave me the phone number to their appeals department and it loops me back to the same number I just called. You can't get anything resolved because the representatives don't know what they are doing and their departments don't connect to each other.

We signed up for a Humana PPO that covered the year 2015 based on our doctors and hospitals being "in-network". This week, we received notice by mail that the hospitals we were using will no longer be "in-network" as of July 10. The new list of "in-network" hospitals are further away and not ones we wanted to use. Based on this new list, we would not have signed up for this plan! They are changing their plan in the middle of the year, but we cannot!!

Made my premium payment online and even though payment was deducted from my account I did not get credit for payment and Humana canceled my insurance! HUMANA IS SET UP TO BE SOCIALIST LIARS! CIVIL SUITS INDEED!

They have all the prices on a booklet that you pay out of pocket. I did not get that for about 2 weeks. They are so hard to reach unless you are buying their plan. Well, I canceled and am only getting my 12.99 dollars back. They keep membership fee, over 30 dollars they pocket. Salesperson told me she has the same policy and dentures are covered. I asked free and she said yes proceeding to rambling lots of stuff. I asked her twice, she said yes. Then she said "you pay the office visit 15 dollars." ok. Do not trust these sales people. They won't tell the truth. They must have a quota to keep up with to make commission. Then you have to write a letter to Kentucky to grieve for your money back. Very smart because lots of people won't bother. BEWARE!!!

Steer CLEAR of this health insurance provider. Their customer service reps are terribly trained and not well informed about the details of their plans or how they work. I received so much inconsistent information in the first 6-9 months of having and paying the premium on this policy to even figure out what was covered and what co-pays were required. Ridiculous. As if that is not bad enough reason to stay away, their customer service department is disorganized, unprofessional and rude. I had one rep hang up the phone on me when he could not answer my question. I was repeatedly connected to diff depts to only have to start my info all over again. TERRIBLY UNPROFESSIONAL and CONFUSED, MISINFORMED employees.

Problem: SI joint disfunction. Treatment: injection therapy and SI joint fusion. Qualified doctors in network: 0. Each day the problem needs to be explained to the representative of the day, then advanced to a supervisor who promises to look into the issue, follow up on it and get back to me and each day I go through the same routine. Now going on 2 months I was referred to 1 surgeon that took Humana HMOX but he refused to see me under Humana Health insurance.

I was referred to a couple of specialists. I did my due diligence and made sure they were part of the HMO. The doctors did tests while I was in the office at the appointments. I get the statement from Humana and they say it is an out of network provider and they won't pay. It says I owe over $6000. Next open season I'll go back to Kaiser. The premiums are much higher but at least I know exactly what I will have to pay. This has made my blood pressure rise, caused sleeplessness and just makes me sick. I'll never trust anything with this company again. I purposely chose an HMO so this wouldn't happen.

I just tried to fill a prescription and after filling this for three years with Humana paying a few paltry dollars on it and my secondary picking up the rest they refused to pay. Because they wouldn't pay my secondary refused to pay. It is Saturday and of course Humana keeps what used be called bankers hours so I threw $22 in the trash for 3 pills. I am so sorry I didn't ditch them earlier when I had the chance. They waited until May to screw me when they know I can't dump them until the end of the year.

Made my premium payment online and even though payment was deducted from my account I did not get credit for payment and Humana canceled my insurance!

what should have been a simple precertification, I was told by someone in the escalation department that the denial was a miscode of the drug in question? I assumed the miscode would be corrected and the precert would be approved. I have recently moved to NY and my physicians are NJ doctors. The drug in question cannot be filled in a NY store because the scripts were written in NJ.

Hi, let me start by saying this is a first for me as I am not the type of person who writes post when upset. My great grandmother has paid for Humana for years and yet when she had a stroke and was diagnosed with dementia, Humana has stated they will not continue to pay for her care. She has been in the hospital for less than a week but they will only continue paying if she is moved to a nursing home. They will only pay for the nursing home for 30 days, so please tell me how this is fair. You pay for years to make sure when bad things happen you are taking care of just to find out you are on your own. SHAME ON YOU HUMANA.

Mother is 91 years old. Has fallen and nods off in bad places. Her doctor requested she be placed in ASSISTED CARE LIVING. Humana turned her down. The doctor contacted personally and they turned her down again. Any avenues to go? Need help.

Enrolled through open market plan in January 2015, insurance was supposed to start up 2-1-15. Never received a card... Set up tracing of my info through Humana and open market. Where did my info go? No one knows.... hummm So cancel dr appointments. Pay cancellation fees with drs... Humana and open market say keep waiting... 30 more days, be patient. I am and wait.. Wait and spend. A few more days on the phone wasting my time with both of them... check the mail and surprise!! Got my card from Humana 3-10-15.. Go to dr appointment yesterday... Very excited!! Get home to sign up for online benefits through Humana... But wait... can sign in... call number on the back of my card. And wait.... been canceled!! Paid three months of payments totaling up to 337.00..... WHAT IS WRONG WITH THESE PEOPLE!!! Now I'm waiting again for 48 hrs to get investigation through Humana as to why my policy was cancelled.

My mother has been with Humana since 2011. There has never been an issue until this year (2015), one month after open enrollment ended in January. When I took my mother’s prescriptions in for February, Humana denied the claims. After days of phones calls, they have assure me every month the problem was fixed. It is now May, and it still isn't fixed. If my mother had to deal with this, she wouldn't have any medications. There is no excuse for the lies, or the inept employees and supervisors they have. Here are the names of the people I have gone through. Not one of these people have followed through or fixed anything. I am at my wit's end.

Simply put this Humana is the worst insurance I have ever had. I moved to Minnesota and found that my AARP United Health Care, Medicare supplement was not accepted here unless it was an emergency. So I had to shop under the Minnesota system which was a nightmare in itself, but back on track here. I chose the Humana as it seemed on the surface to fit my needs, and a quick search of doctors on the Humana site showed a lot of covered doctors nearby. This was not the case!!! Once enrolled I started calling to set up an appointment, but found the doctors on the website were bogus. I called several of the numbers provided and most of the time the receptionist had never even heard of the doctor I was asking for, or the doctor had left.

I called Humana dental insurance to be taken off the mailing list and the sales associate claimed he was not in customer service and was extremely rude to me when I asked to be removed from the mailing list, and had to transfer me to the corporate office to tell me why I was on the mailing list. Here, the lady was even more rude and refused to listen to me about their pricing for my specific area. If this is how they treat potential future customers, I will shop around. I do not recommend this company at all.

My company switched us to Humana medical insurance as of the first of the year. My wife has a heart condition which requires medication. We have tried two generic versions of this drug and both have failed. The last failure resulted in a ride in the ambulance to the ER, it was so bad. Her doctor has stated that she must take the name brand because of the failures of the two generics. Each time there has been a change in policy; coverage for this drug is initially denied by the insurance company but subsequently allowed after a review of her medical history and discussions with her doctor. This has been the pattern with four major health insurance companies.

I got Humana in January 1, 2015. I agreed to the plan and paid my premium. In March I found my premium and deductible were increased. I called to inquire and they said it was an error and would correct it within 30 days. It was corrected within 3 weeks. My deductible was reduced to what I had in my summary of benefits and coverage that I had received from Humana in January. One week later my premium remained the same but my deductible was again increased. I called again. I was told that they were still within the 30 day time frame and I should wait until then. 2 days (4/26/15) after that conversation, I went back into my Humana site and saw that it was corrected. My deductible was back to what was stated in my plan.

I have been disabled and on medicare for twenty years. Last year, during the rush to buy Gap insurance, Humana was running an ad that was nothing less than misleading. They knew what I was looking for, but according to Medicare they are allowed to call this a Medicare policy but it is not. My deductible is 7K, that will bankrupt me. They got me by presenting the policy as something it is not, it is not a gap policy, it is not a Medicare policy at all. This policy is sold because the copay is non existent so you think you are getting a good deal.

My Mom is 73. She has Alzheimer's, heart issues, syncope, a fall risk, dystonia (has altered her skeletal structure, and made her off balance). She has been living alone, with family visiting frequently, handling her finances, groceries...everything. She started passing out and having seizure like activity, so I took her to the hospital. All the Doctors said that she should not be living alone anymore. So the plan was to put her in rehab after she was stabilized, and when she got stronger, move her to long term care.

I became a hapless Humana customer 1/1/2015. First I received daily calls to complete a health assessment online. I did so. But the calls kept coming with daily letters. I had to complete 2 additional assessments before it stopped. Then they denied a claim for an office visit because they had the wrong PCP doctor. I gave them the correct name, which is unfortunately the same name of a PCP in the county. They will not pay the claim because in order to do so they would need to backdate the effective date of the PCP, which should be 1/1/2015. After 94 minutes and speaking to 7 representatives they said the computer won't let them change things. Had to cancel my office visit and it will take another 3-4 weeks to get in because they corrected the mistake but the computer won't authorize it until 5/1/2015!

I signed up in February of 2015. It by far was the worst policy ever. Not only was my deductible $6000, but I was also required to pay 100% at doctor's visits - meaning, it was worthless. Even though my health and dental were acquired on the same day, somehow they put them in two different states. I told them to cancel my health and keep my dental. They told me they could do both, I call the day before my procedure to check, and of course they cancelled both. They are the worst!!!

Due to recent decay, my wife needs a replacement crown on a tooth that has been previously crowned. Humana seems to think they know more than the Dentist, and has denied coverage for it. We only have Humana because it is the company that has the contract with her employer. Humana is one of the WORST insurance companies we have ever had to deal with. I long for the day the employer dumps this sorry excuse for an insurance company! I wouldn't recommend Humana for ANYTHING! BEWARE!! HUMANA IS TERRIBLE!!

I bought Humana Gold Plus insurance at the end of 2011 when I turned 65 to supplement my Medicare. The agent who sold it to me spoke highly of this insurance, promising that I would be able to use both HMO and POS (point of service/out of network). This sounded very convenient to me. I had no problem in 2012 in terms of using Point of Service. But problems started 2013 and 2014 when Humana denied my Point Of Service claims from Scripps hospital. I have been struggling with Humana for almost a year, and I am getting nowhere. I have a big folder of documents that verify what I went through with Humana. I talked to many different Humana agents/supervisors regarding my claims; each one said something differently. Scripps Clinic kept sending me bills after bills, telling me that Humana denied the claims. For months, I did not get any denial letters from Humana regarding those claims.

Delayed authorizations, I ran out of medication because of delays in their system.

I work for a physician's office. Humana has become a nightmare to deal with on every level. Claims are denied for reasons such as "the service was never rendered" (this was for surgery to remove a MELANOMA skin cancer). They request additional information on a regular basis, which is fine. Insurance companies are entitled to do their due diligence, HOWEVER, when everything they ask for is submitted, multiple times, and the claims are still denied stating the notes don't support the charges (even though everything is THERE and correct), this is flat out BREACH OF CONTRACT.

I had three awful doctors with Humana. One was overtly sexually inappropriate. The second was rude and sarcastic. The third was rude and sarcastic. Both one and three refused to refer me to specialists, making the things I'm dealing with now much harder to manage than they should have been. There's lots more. They were awful.

I enrolled in Rx plan. I was told it would be cheaper for me. That is not the case. I have had to DISCONTINUE meds. Also the first Primary Dr. they signed me up to an ABORTION CLINIC. I was reassigned to a WALK-IN CLINIC. That's all day at the clinic, NO APPOINTMENTS allowed. I have SEVERE GLAUCOMA. I informed the rep. I am having to pay OUT OF POCKET for my eye dr. His establishment (Harbor View Eye Institute) is the best in Western Washington. My eyes are not something to play with. I am SCARED for my EYES, till October when I can cancel. They say what they have to in order to get your business. I am on SSD with limited income. This program is not low income-friendly. SCARED FOR MY HEALTH!!!

I turned 65 in Nov. 2014. I went with Humana for a Medicare supplement. What a mistake. I have never been so angry with a company. My Doctor prescribed me some medicine that he said I needed for a certain condition. Humana denied the claim. After 10 days and at least 8 phone calls to them, they told me that it was denied because they didn't think that I needed the medicine. Wait a minute, when did they become my primary Dr?

We needed insurance for my 3 children and decided to go with the Marketplace insurance because it was cheaper than going through the employer. We reviewed the offerings and after calling Humana with very specific questions; "Does this plan include the pediatrician group we have going to for the past 7 years and does this plan include my oldest son's medication, Daytrana, a medication that he has been on for 2 years to help him cope with ADHD and a few other neurological abnormalities?" The Humana rep said that there wouldn't be any problems and that pediatrician group was in the system and that the medication would be approved.

For 1 year I have been trying to get my mom to the eye doctor. Humana tells me that my PCP has to write a referral and when I go to the doctor they tell me no. Per Humana they cannot so I call Humana back and they put me on hold while they call the Doctor then they come me back and say "I'm sorry let me put you on with one of our teams that can help you". Then the refer me to someone I make the appointment and still she cannot get glasses. They also referred me to an eye center that is not even covered under her plan. It been a year and still my mom can't see very well has fallen many time gets stuck outside at times when her vertigo comes on and if I'm not home she is outside till I get home. I'm blue in the face trying to get help. The doctor they referred us to was Greaaaat!!!! However the visits are not covered. Wonder how much that will cost me now.

In December 2015 I was enrolled into the wrong Humana Medicare plan. I clearly stated my expectations as wanting my existing medical team of five years to continue providing my medical care and coordination through Henry Ford Health Systems (Detroit). I am a 66 year old man recovering/suffering from heart surgery and a major stroke. I gave the Humana sales agent my primary doctor's name, **. I was told that though his name did not show up in the database that he and the Henry Ford doctors would be available under the plan as in network care givers. In January 2015 my Humana health insurance was rejected by both my primary doctor and Henry Ford.

Humana tried for eight months to force me to pay beginning on Jan. 1 that the actual effective date was Jan. 23. They kept refusing to pro-rate the plan and charge me for actual time covered. This year they are saying that a prescription written by my local PCP in February does not count toward my $500 deductible. I paid over $450 for the prescription in February. In March, they say for the same prescription, I am responsible to pay over $870 and the first $500 will go to my deductible and the remaining $380 will be applied to my out-of-pocket. My combined out-of-pocket, and say agree, is $1500. Before the March prescription, over $1300 has been applied to the $1500 total, yet they insist I pay the $870.

We chose a health plan with the knowledge that a pregnancy was in the plan. Humana had 17 Ob Doctors and offices listed. Not one of the doctors or offices listed on their website or given over the phone carry Humana PPO insurance. One Dr. listed moved to Fargo North Dakota in October of 2011. Four of the listings were his office which is now closed. One doctor retired over 6 months ago. Two of the listings were for her office. Three were Gynecology only. Two only take uninsured patients. Four office closed. Two offices have no OB doctors anymore. Is this a coincident or FALSE ADVERTISING. Our options from Humana are to drive over an hour for appointments.

My tooth broke a few months ago, and I went to look for my insurance card, then remembered I never got one. I tried to login to the website, but apparently I'm not even a registered member, yet they can still charge me every month. Need your member ID to register on the website, but without a card, I don't know my member ID. Tried calling and I got all the way through the menus after entering my social security number and everything, then its says they are closed and to call back during business hours. Which means I have to take time off work just to call these ** . Moda health on the other hand has been good so far, haven't submitted any claims yet, but at least their website works and I got my insurance cards promptly.

After the insanity of finally getting coverage, I found out last fall that my policy would no longer apply because I don't qualify for Obamacare. Our household makes "too much" money. Fine. As of January I added our daughter to my new policy and was told that now my doctor would have to change because he was no longer in network. Why one has to do with the other, I have no idea. They give me a doctor I have no experience with. I find out that this particular physician has a myriad of serious complaints against him, including misdiagnosing two patients who almost lost their lives. I call Humana to change doctors and am told that I can no longer make any changes because open enrollment has closed until November.

I needed to have a crown on one of my molars. When I found out that Humana was only paying for $200.00 out of the $1200.00 charge, I called them to find out why. They basically told me that it was my dentist's fault for treating with such an "expensive" crown. They expected him to treat with a very low quality crown and that is what they would pay for. But after all they need to pay their CEO 8 million a year, so paying legitimate claims is not a priority.

By default, we have to have Humana insurance until we find another job. Humana's provider directory is out of date, 5 of my local hospitals don't even accept Humana, we had a prescription filled that wasn't covered even though 2 years ago it was covered, our plan year lapse's each year due to data entry input errors, customer service is terrible and we've had to experience being billed for seeing a doctor that isn't covered under the plan even though the practice they work for is covered. So many headaches trying to maneuver through this health plan when it should be simple. We pay quite a bit each month for mediocre insurance. As soon as we can get out, we will NEVER have Humana Health Insurance again.

Humana health Ins. increased my health plan drastically without my knowledge to the sum of over a $1000.00 a month. I was not aware this was going to happen nor would I have agreed to it. I have sent the information they told me to send, twice but they keep me that have not received it or their systems are down and they have had a lot of call-ins. This change has caused me financial hardship and duress. Continuation in this plan would cause me financial ruin and more likely homelessness, only because the employees at Humana are not doing their jobs and they victimized me by deception of an unfair method.

In February of 2013 I went to the ER with a kidney stone...left kidney -- had been to the urologist earlier the same day. Symptoms the same as 20 times before --pain in kidney area, nausea. After receiving the bill, Humana refused to pay the bill, $5600 -- said I had a upset stomach. Called several times. Went back to ER in September... same kidney, same problem. They paid all but $250 which is my co-pay. Called and talked over and over to no avail. Finally realized I had to send in a written grievances which I did and because it Was over the allotted time, they wouldn't even look at it. Over and over I fight to get Humana to pay a bill. Humana sent me a bill that was over a year old and denied a drug screen -- saying I had to pay the money -- it was over a year old.

POOR CUSTOMER SERVICE - NOT MANY DOCTOR CHOICES. My first doctor dropped my plan after one yr. The next one Humana care referred me to had untrained help. And I was billed too much for office visit on first time visit. The doc I have now is arrogant and goes by OBAMACA rules.

Humana made an error on my dad's coverage, cancelling it, saying he moved out of area. He did not. For close to a year, I am still dealing with it. Have spent over 50 hours and hundreds of transfers I believe since I complained to every agent and agency possible. They are inept. They now have a vendetta towards me since I've been tenacious in being my dad's advocate. They are in-Humana. They do not live up to any of the responsibility they claim in their advertising. They don't care, they lie, they hang up on you. You try and try to get to the point and they never get there. Got some resolution, but it never ends. I requested they reinstate taking his Part D out of his SS nine months later and I get a coupon book. Now I get a call saying call an agent and set up an easier way.

This insurance is a scam. I have so many problems with the customer service representatives and I could never be transferred to a supervisor. They always transfer the call back and forth and then hang up. It's been 42 minutes and I am still waiting to be connected to a human. I always called to verify my benefits before going to see my doctors but whenever the billing department at my doctor's office calls to get authorization, they are always told something different. So my services always get denied and I have been so frustrated. I can't believe how unprofessional these people are, and after reading all these complaints and their lawsuits, I am definitely cancelling my plan and write a letter to the BBB.

This company is fraudulent! I am not getting a response! I thought PPO plans were designed so consumer could pick any dentist and cleanings would apply! Not so! Now I want to cancel and I am not getting a call back!

The customer service people lie about coverage or the coverage is changed after you buy the insurance. First problem was related to dental coverage where both I and the dentist were told what procedures were covered. Humana a later refused to pay. Second problem was related to mail order pharmacy. A supervisor told me they have tape recorded conversation with me telling the coverage which later they wouldn't honor. I bought the Humana advantage plan based on the coverage. The first year we liked the program, now we want to change.

My company provides us with health insurance from Humana. They also provide us with the "Humana Access" card. My card has an unused balance of $4,000.00 in it. I am supposed to be able to simply swipe this card (it is a Visa debit card) to cover the deductibles for medical treatments and office visits. My card does not work and I have to pay out of pocket. I have called Humana about this and their "Customer Service Reps" will always tell you that they have taken care of this. In the meantime I have had to go to my HR dept. They too have been unsuccessful and finally gave me the name of our Humana Account Representative, Linkon ** to work with. Typical of Humana after the situation is discussed they promise you all is fixed.

I have been trying to get my prescriptions filled through Humana providers Walmart and CVS for five months. This is medicine that is covered with my policy, yet I have been denied any help. I filled a grievance and after many attempts, hours and hours of being placed on hold, transferred from one to another time after time being left on hold, hung up on, lied to and cannot speak to anyone’s superior because they simply will place you on hold, leave you on hold and go home or hang up on you. I have never seen any corporation handle customers in the way that Humana has handled my calls .They are liars, they are Rude, they are unknowledgeable of their company’s directory, they refuse to allow you to get through to any kind of supervisor. They totally suck. I have lost my job due to the fact i can’t get up because i am in such pain without my medicine. Thanks Humana.

What a ripoff. I signed up with Humana in 2014, thanks to Obamacare. In 2015, it "automatically rolled over" and guess what? My premiums were tripled. Suddenly my bank account was slammed with triple the premium payment. When I renewed the plan and inquired about this, "Nothing they could do."

In fact, this company is bordering on no customer service. Make no mistake if you choose them, like I did, because they were the most affordable for the coverage. They are the most affordable because apparently, they employ very few people. So you are going to be paying a good deal of money every month and you may or may not be getting any coverage. If you don't have a job and can spend hours a day getting through to someone who can actually give you accurate information, maybe you'll have more success but honestly, I'm not even sure that person exists! I will probably lose my insurance in fact because I can't even find a way to PAY! That's how bad it is. No phone service before 8am and then it is a LONG wait; Chat hangs up on you before you even get connected and they don't give you an email address. Good luck but personally, if you have a choice, I'd go with a different company.

I been paying $1.40 per prescription. Then this year without any warning it flew off the charts. Unreal share of cost. Hurt bad. Needed medication. Now I am so broke. Thanks Humana. I thought you were great. Now you really suck.

Humana is the worst company in the world! They NEVER tell the truth, they fabricate, and even lie. They do not deliver on any product that they advertise. I have had a nightmare experience with them, trying to get my husband, WHO HAS a rare disease to Johns Hopkins where they have research doctors for this disease. All our local doctors spent hours upon hours pleading with Humana to let him go. Humana told the doctors it was approved (via a HUMANA DEATH PANEL headed up with a nurse, not a doctor), but it actually wasn't. Johns Hopkins never received approval because HUMANA needed to negotiate with them, on how much HUMANA would have to pay for a man who desperately needed the experts at Johns Hopkins.

Humana = Nightmare. Rep never gives correct info. They referred me to a urgent care facility that did not take Humana. Did pre-op. then found out hospital/doctor is no longer under Humana. Rep gave me several doctors. None took Humana. I'm out.

My wife who is suffering from multiple sclerosis has been not allowed to refill her Betaseron for more than 15 days. The reason? Humana is reviewing her medication. How long it takes? Humana don't know. In meantime Humana did send her temporary medication. Today after been on the phone with Humana for 3 hours and been transferred from one employee to others, with no luck, at the end up talking to a manager there by the name of Deanna (conversation ref. #**), this manager informed me that I cannot file a complaint over the phone about my dissatisfaction of the customer service at Humana and the only way to file complaint about an employee of Humana is in writing to the grievance department.

I called Humana customer service to changed my primary physician name...1st time they transfer the call to a customer service agent. When I said her that I need to change my pp, she said it really hard to hear me. I said ok I called you again. After that I tried to connect then called 50 times. They said their customer service is closed.. How come it's possible? I really really tried to deal with them... Worst customer service.

My coverage in Humana supplement plan "N" began 01/01/14. On 10/15/14 I received notice of rate increase. On 10/27/14 I secured coverage for 2015 with another company. Subsequently called and de-enrolled supplement for 12/31/14. (1) They cancelled my prescription policy. (2) I call, they corrected it and sent me a confirmation 11/19/14.

After signing up for Humana HMOx through Obamacare for which I pay $200 a month, every doctor that I called on their list of providers is no longer accepting this plan. The primary care that I originally selected dropped the plan so they assigned me to a doctor that literally has the worst reviews. It took them 2 weeks to change it to a doctor that I found with reasonable reviews who would accept the insurance. I found out when I get there that on the first visit you cannot do a physical. You have to speak with the doctor, let him/her get your history, basically pay the doctor a social visit and they say it's all because of the plan. They don't want to pay for unnecessary physicals. So she asks me what's wrong and I tell her the first of two complaints and I don't get to the second one when she rushes me out of the office. Basically I am sick to my stomach with this insurance and how they cause doctors to treat their patients.

I phoned Humana in March of 2014 to check out their dental insurance. I also have their medical plan. I was told about a plan that would cover extractions and dentures with a copay that would vary somewhat depending on whether or not I worked with one of their dentists. Seems they don't record those phone calls that are made prior to taking out the insurance, because they couldn't find any record of that phone call. I signed up for the plan effective April 1, 2014 and my monthly cost was $30.

I had cataract surgery in August. I got my glasses a month after the surgery. I have been trying to get Humana to pay their share of the bill ever since. I contacted Humana & asked for the form to reimburse me, as I had already paid for my glasses, I received a form that was barely legible, it was a form to pay the optometrist. I filled out what I could read, made a copy of the bill for the glasses, copied my insurance cards, & wrote a cover letter. I got a letter back telling me I had used the wrong code. I emailed my again three times, nothing there, called the company again, they were going to send a new form that was weeks ago & have not received anything yet. I will not have Humana as my insurance company next year!!!

Our problems began 12/26/14 with initial enrollment in the plan. We gave the names of doctors that we wanted as our PCP and were told the doctors were on the panel. When our cards arrived in early January, a different provider (someone we did not know) was listed as the PCP. We called Humana and were told that we were assigned to that provider because our providers were not on the 2015 panel. The rep stated that "they were probably on the panel in 2014, but did not return their contract in 2015." "All we had to do was call the office and ask the doctors to return their contracts." We called the office and were told by the Office Mgr that they were never offered a contract and had not been on the HMO panel.

In April 2014, I went in for a dental appt. with Dr. Christopher **. I explained what dental work I needed to have done, he examined me and informed what he could do for me and gave me an estimate of the cost. Because I am a Retiree, I needed to plan ahead for any major finance event in advance. So I got my finances together and then set up an appt. I went in for part 1 of my dental work, had the work completed and was satisfied with the results, so I made my portion of the payment which was $691.20 on 5/1/14. So as I was regrouping to get the funds for the second portion of my dental work done I was informed by Lori that she had submitted a claim to Humana Dental on last of May 2014 or the first part of June 2014 and she had not received a payment yet.

I received a bill from Humana for a first payment on a new policy. So I paid the bill online. Three days later they automatically debited the money from my account. I cancelled the policy and signed up with a new one. I have been waiting 5 weeks for them to return my money on a policy that was cancelled before it was ever even activated. I have hours on the phone, 3 different confirmation numbers, people's names, dates and times. Each time they said the money would be put back in my account. The money hasn't been put back and now they say they have no record of it and want my bank statements proving they took it. WTH? Biggest crooks ever!!!!!

I called Humana regarding my child's prescription because I had to pay $86.19 Jan. 9, 2015, February 5, 2015. Our insurance is HMO, but my son needed his meds so I paid for it and decided that I will just call to verify why I had to pay full price later. A week later I called to ask why and would I be able to get reimburse. First person told me to call again in 2-3 days because it has to be review. I called on Wednesday, 2 days later. First I was told it wasn't submitted. I think the person I was talking to sense my irritation and said that actually the reason it was not covered is because our insurance assigned a pharmacy to our plan and we can only go to the hospital pharmacy.

My mentally ill and mildly ** daughter took her medicine and flushed all of them down the drain requiring new prescriptions. Her doctor, the pharmacist, and myself collectively contacted Humana who said they will not authorize prescriptions before their refill Date. I spent 45 minutes being transferred and the last person would not send me to his supervisor and firmly stated that this was against their coverage rules which applies to lost, stolen, or destroyed medication. This is unacceptable.

I was discharged from hospital after bypass surgery on 2/5/2015. On 2/7/2015 we had a representative from adult & child protective services come to our door stating that Dawn from Humana case mgmt. in Tampa called them & reported abuse & neglect on myself by my wife. She lied to them about our personal life without contacting me first. I didn't need that stress, especially after coming home after heart surgery. Her actions caused my heart rate to accelerate to a dangerous level where I could've had heart failure. This person needs to be fired. You don't just assume things that aren't reality. I demand a letter of apology and that she contact the agency and drop this silly case.

Humana sent out flyers to current Humana Gold Plus members that our Part B medicare premiums would be reduced by $92 each month. Now Feb and no reduction. I phoned Humana and was told the flyers neglected to say you had to contact Humana and CHANGE plans. Nowhere does it say this would be a change of plans. Customer Service is "sorry" and will notify advertising of this omission. Meanwhile, we kept our old plan even though benefits were seriously reduced, thinking the savings of $92 a month in medicare would make up for the reduced benefits. Foolish us.

What I thought was a good dental plan based on their no hassle advertisement on plan... turned out to be the biggest hassle ever. I tried to find a dentist in my area. When I called him up, he told me that I have to be on a eligibility list with Humana and I am not. This raised my anger level to be treated as if I am a low income insured patient. After numerous transfers to various departments, I found out that I have to go on a sheet to show I am eligible for the plan. I am never even going to use them again!!!!

Had the dental through the federal government. My dentist said they didn't pay one penny entire year!! I paid $38.00 a month for worthless policy. They told me, "we get you a discount from your dentist." My dentist would give me the same discount without them if I had no insurance for paying cash. They no longer accept Humana. I bet the medical is the same way. They suck!! The federal government should get rid of them!! They are worthless thieves.

On Jan.6th I was told I might have to pay out of pocket to see my Pulmonologist. I called Humana, got it approved that night, at least I was told it was approved and received an approval #. Next thing I know I receive a Denial letter - call again, get it approved again, get another #. Call today regarding a Denial for a different claim. Recording states 3 Denials----called, what a fiasco. Says she'll take care of it. But second was denied because "out of network". Not at all what paper work states. My PCP sent me there to have a blood workup. The list goes on and on!

I work in a pharmacy and had a patients rx that needed a dr.'s prior authorization. I filled out the paperwork and sent it in to the dr.'s office and they did the p/a and I received a fax that the p/a was done. After trying for 20 minutes to run it without any luck, I called the pharmacy help desk number on the letter. Immediately this man on the other end was hostile and rude. I finally got it to go thru without his help and I hung up.

I bought Humana One dental insurance and thought the policy was the best I've ever found. However I cannot use it... It's pointless and a waste of money. They only let me choose from 2 dentists and they're bootleg; 1 permanently closed down shop running from the law. I called to see what could be done. They only offered me another plan that barely covers anything and there's a 6-mos waiting list for extractions etc. and I still could not see a list of Dentists for this plan. I am searching for another company. The lady I spoke to at customer service could barely speak English and after telling her 10 times I couldn't understand her she never offered to put anyone else on the phone that spoke English. Companies should hire Americans to talk to Americans. I wouldn't work in China on the phone talking to the Chinese unless I was an expert and could be understood.

After reading all of the negativity about Humana Insurance, makes me wonder if I did the same thing in switching from my medicare to HUMANA. I haven't really had any issues with Humana thus far. However, the coverage is a bit limited to my taste. There isn't enough dental coverage to cover the things that you really need. I'm thinking the next time that I shop for insurance, cheaper is not always better!! Thank you all for sharing and I take all reviews very serious.

My problem is similar to Amy below in Georgia. I have a very low income since I'm not working and taking care of my elderly mother. I qualified last year for Obamacare. I was never told that I was not qualified for it this year until January 8th when Humana deducted $617 from my checking account. I immediately called and cancelled my coverage and asked them to reimburse it since I saw no doctors in January and could not afford to pay that. I believe her answer was, "We don't have to since you had a policy as of January 1st." The millennial running Humana are not actual human beings, they're walking dead. You would be better served by customer service from Dubai. Trust me on this. Avoid Humana!

I got Humana for 2 months for my daughter while we switched to my husband's new insurance. Month one was fine. Then month two rolls around and they increased my premium 30% with NO notice. So I try to cancel it in the first week of month two...but oh I am not on the account so I can't cancel or do anything to my 1-year old insurance. Never mind that I am the spouse under my husband on the account, or that I am the one that set it up, or even that I am the name on the card they charge. So I call two weeks later and lo and behold, I can now cancel it.

They have the worst insurance I have ever encountered. When they jacked up my premium a few months ago, I immediately called to cancel. After waiting over 20 minutes, I was finally spoke to a human. However, I was transferred from one employee to another until the call was timed out. A couple of days later I called and the same thing happened. The next month I got a form letter saying I had missed the open enrollment period and would still have to pay them. I notice they have several class action suits against them. I would like to join one.

I called in December because I wanted to make sure I could receive the same health insurance at the same price, spoke to multiple representatives. They told me if your rates are going to change you should receive a notice. Otherwise it will rollover at the same rate. So I sit tight until I get hit with a bill for nearly triple what I was expecting to pay. They didn't collect a payment in January and then called wanting triple in February.

Went to pick up my rx for COPD, which I get monthly from Walgreens and pay $40.00 co-pay. This morning they wanted $240.00. $200.00 for the deductible. I have been using this rx for years and never had this happen. I was told by Humana, that this rx is a tier 3, as all rx's for COPD are, and as of Jan. 2015 there is a $200.00 deductible. Unfortunately this medication does not come in generic form. I live on a fixed income and to go to Walgreens to pick up my monthly meds, and find out it will cost me $200.00 more was gut wrenching. I did not pick it up as I did not have the funds. Humana should have notified me of this. I will be looking for another insurance company when it comes time for renewal! I could not recommend this company to anyone looking for medicare advantage insurance.

The Humana Health care corporation offers very poor customer service. They keep you on hold over and over. Sometimes as long as 30 to 45 minutes at a time. I signed up for a Medigap insurance plan through them and was repeatedly given incorrect information and misled as to what they covered. They are way overpriced for the poor service they offer. If you are looking for health coverage, Humana is the last company I would choose after the nightmare of dealing with them.

Humana Health and short term disability would not pay a emergency room visit in Feb of 2013. Said it was a non emergency visit leaving a balance of over $ 5000 - kidney stones left kidney. In September of 2013 went back to emergency room - kidney stones left kidney. Paid all but $200. My company just changed over to Humana at the beginning of the year.

The past yr in 2014 I got Humana insurance through an agent. Since I made only like $250 a week I was eligible to pay less (there's a name for that but I forgot). I was paying only like $21 a month because of my low income. Well, when I had to renew my plan Humana took $210 from my credit card! I never authorized that - if a new yr starts obviously they need to cancel the withdraws.

I made a decision based on going on Medicare.gov and researching the full year's cost of the drugs I need. Humana had a cost of about $3200 per year, BlueRx (which was who I was with) had a cost of $3900. So I said I could use $700 in savings and joined Humana. First drug I had to refill this year (2015), I noticed that the co-pay was higher than with BlueRx. I went back on Medicare.gov and put back in all my drugs and BlueRX was still about $3900 and Humana was now over $5200. They hiked my out of pocket expenses by $2000.

My disabled husband broke his hip. After surgery, to place pins in it, his doctor wanted him to go to a rehabilitation hospital. Humana refused to approve this so he was sent home and after many months, is still having problems. The daily physical therapy he would have received would have been so beneficial to him. Now my mother-in-law is hospitalized and Humana is once again refusing the acute care her doctor has ordered for her. I wonder what the circumstances would have to be for them to approve any extended care. I don't recommend Humana to anyone considering Medicare advantage insurance.

On November 21, 2014 my paperwork was submitted to Humana for their Medicare Advantage Program in Broward County, Florida. I was due to refill my prescriptions on January 6, 2015 but never received my membership card. After several calls (a lot including speaking to supervisors when I wasn't disconnected) they finally admitted they had my application but never processed it and could take up to 30 days for me to receive my membership number. Problem is that I am disable, have 9 prescriptions (costing about $1000.00), having heavy withdrawal complications. They told me that I could pay for them and be reimbursed once the policy is activated.

For 7 yrs I have worked for humana. I paid heavily for a small term life insurance policy on my husband. Because he was over 70 yrs they would only let me take out $25,000 policy. Every paycheck for 7 yrs they took out money. Recently $89 per check or $178 per month. My husband died oct 7, 2014 of lung cancer. Now they say there was no policy. I told them they owe me for all the money they took every paycheck. No one calls me, they transfer me all over the place so, I guess I have to sue them. I need a good lawyer.

I called Humana on Dec 18th and cancelled my insurance for the upcoming year as I was starting insurance with my company on January 1st. They assured me my policy would be cancelled on 12-31-14 and that no further money would be taken out of my account. On the morning of Jan 2nd I noticed they had taken $403 out of my account. I called and notified them and after several people I spoke with a supervisor that stated my refund would be expedited and refunded within 3-5 business days. I waited the 5 business days and still no refund.

I wish I would have read more into Humana before I bought my dental insurance! I guess what they say is true, you get what you pay for. Looked up the info online and what looked like they covered most procedures and only $15 visits! That was so off. I had to get a full cleaning of my teeth done, went in thinking the cleaning was going to be covered and thought I would walk out with a $15 bill, boy was I wrong. Walked out with a $129 bill for a cleaning. Was also told I would have to come back for another one which would be $218. When it clearly said cleanings are covered! Got quotes for extractions which I needed 3 done. Without insurance it's $1,108.00 with Humana insurance $1,714. To me this so called insurance would seem more like a discount plan than an insurance, but then again the rates are higher so it's not an insurance because nothing is covered, and it's not a discount plan. What is Humana charging me for? I wish I would have read all these reviews first! You live and you learn!

My wife and I purchased Humana Silver POS from the Exchange in 2014. Everything was great at first and in December I upgraded my Policy for 2015 to add both of my children. My son was sick and we took him to the doctor and when we checked in, they stated that Humana had canceled our insurance. I called Humana and they stated that we never had a policy and better yet couldn't find anything in their system of us ever having a policy. I sent multiple documents proving that we did indeed have insurance with them and even sent proof that monthly statements were paid and they stated they had a glitch in their systems. They found the original policy but refused to reinstate the old policy as we would be covered on the new policy Jan 1st.