Gerber Life Insurance Reviews

This company will not process your claim. They simply repeatedly send you the same form to complete, then insist they never received it back from you, no matter how you send it. Called them again today, still claim they haven't gotten it. Going to send it again, and pay to make sure I have proof they got it this time.

I put into this insurance for about several different years and all sudden it was canceled for no reason. Call them up and call them up over and over. I would never trust this company ever again. They're untruthful, messed up, lying, cheating people.

Beyond disgusted with Gerber. I have a policy for each of my children. Tragically, my son passed away. I attempted to be paid out. Filed a claim. Gerber refuses to pay me. They state both parents are automatically beneficiaries. Well I am the mom, I was divorced from my son's father when I got the policy, I have 100% full physical and legal guardianship of my son. His father owes thousand in child support and has been incarcerated for a couple years AND will be for a couple more years. My ex husband is incarcerated 2.5 hours away from me and Gerber told me I need to get him to sign off on the beneficiary form and get it notarized!

Both of my children were insured thanks to their Grandpa, for over 20 years. First of all, the policy premiums and coverage can easily be beat... Shop around! When the kids came of age, thank God, we called to cancel the policies and obtain the cash value. After spending about 45 minutes on the phone, we were assured that the cash value check/ premium refund was on the way... Nope. Called back 3 months later, on hold for approx. 25 minutes twice, then hung up on. 3rd try... Told one policy did not exist, even though we had the complete policy in hand during phone call.

If I could giver zero stars I would. They are a fraud. My family paid every month my whole life into what they were told was the college plan. They were told when I turned 21 I could pull THE WHOLE amount out for college. We went today to do that and we're told we would only get $400 from one account and 1k from the other. We should have gotten 30k. After being on a VERY rude phone call with customer services I looked up and found out they have had lawsuits about this very subject. You'll save more for your kid by putting money into a high yields savings account than with these frauds. DON'T GET AN ACCOUNT WITH THEM EVER.

Basically was part of the grow up plan and now I'm trying to surrender the policy and cash the value for it. Seems like they just keep giving me the runaround. I already wrote a review on BBB as well but heres the same story but summed up to be much shorter. The email systems between consumers and Gerber sucks. They send a "secure email" which is essentially just really annoying because every time you go to view a message it requires you to get another email for a one-time passcode to view that email. You can't e-sign any documents, they have to be handwritten.

Well I received a package claiming important documents required signatures. When opened it was for overpriced insurance. Well if they have to resort to lies to sell insurance it's not a company I trust to payout if I'm dead.

Policy was fine, until I became disabled and they were suppose to pay my premiums. They never did and I was told two years later, I was still suppose to pay this. This was impossible because my disability continued getting delayed, started, or stopped.

Everything was going smoothly until it came time to cancel, which proved to be a frustrating process. There was confusion with different agents giving conflicting information, leading to unnecessary expenses at the UPS store for faxing documents. It seems that there is a lack of organization when it comes to requested documents. While I typically maintain composure on the phone, Gerber has made the cancellation process unnecessarily difficult, requiring excessive steps to complete.

I grew up trusting the name Gerber so I took out policies several years ago for my grandchildren. For the past month, I have attempted to cancel those policies as they are no longer needed. I cannot express the difficulties I have encountered attempting to do so and the amount of time wasted as well. Not all, but most, representatives have been uncooperative, discourteous, and have hung up when they decided they were not going to assist me nor understand why their information was not yet correct. While I was finally able to cancel three of the four via registered mail, the fourth policy was not cancellable because, according to them, since that child was 21 the policy reverted to him.

I started grow up plans for my three grandsons when they were born. Now 18, 15, and 11 years old. I took out the money that had built up over 18 years for the oldest for graduation. Come to learn it has to be repaid. That's plain ridiculous!! I'm on a fixed income now!! I'm cancelling all plans. I feel like I've been ripped off.

I really love this company. They are extraordinary in what they do. I was able to get the insurance I need to ensure that my daughter will be protected if something were to ever happen to me. I recommend them to everyone that needs that extra coverage and stability.

I completed the application thinking I should get the plan but changed my mind before hitting the submit payment button. These people decided to process the payment anyways. They didn't send a confirmation email or anything else to my email to show they would take the payment out. They didn't even acknowledge the application had been submitted. Please be VERY careful with this company. If they are willing to take payment without you submitting just imagine what other deceitful tactics they will engage in.

I'm a little disappointed in the process and respond time they take. Also I'm disappointed that they denied kids that is highly fuction on the spectrum for autism. That received early intervention for autism. That is managing and who does not need to go to the doctors very often for it... how can you denied coverage. You can never speak to anyone. Each representative gives you the runaround.

I purchased life insurance for my 5 kids years ago. There was a time when coverage lapsed and I called to restart a new policy. I was told this was no problem and the boys would still have coverage that would become theirs when they become adults. Two of my boys policies have changed over to them when they became adults. Now this year I get a letter saying because coverage lapses in the past (which was many years ago and I repurchased the plan), that their policies were cancelled. This is disgusting and shady and I should get all of my money back because they’re crooks!

So my story with Gerber comes through a federal program connected with them. Everything seemed okay when I got life insurance for my mother, except the price kept changing and changing. Then I didn't get the paper work for my policy for 30 days+ and they did not take money from my account for 20+ days, then the price JUMPED. By the time I was informed on the final monthly price of the insurance it had tripled in price was was over 200 per month.

I've had Gerber Life Insurance for the past 50 years. Their cost are low and customer service is outstanding. I would never choose another life insurance. They have been good to me and my family and would say give them a look if you need insurance.

I obtained 2 policies for each of my kids when they were babies. I have consistently paid these policies for 20 years. Over the last year I am receiving notices that payments are due when I have been sending them bi-weekly payments for premiums and payments between $25-100 for the loans. They are now repeatedly refusing to provide any accounting on the payments, refusing a payment audit to account for all of the payments submitted, and will not speak or correspond with me and will only speak to my kids. One is disabled so that's out of the question.

I signed my two children up for Grow-Up plans when they were tiny. My oldest is now an adult. I've paid on these plans for all these years, and what I've found is this company is either utterly incompetent or they're running a scam. I've signed up for auto-pay probably a dozen times, and I've signed up for paperless billing as often. A 'while I'm in here' sort of thing.

I had a policy 27 years. In that time my son had gotten diabetes. Type 1. I was sick for a few months, so when I tried to reinstate they gave me a runaround for MONTHS. They discriminate, doesnt matter if your diabetes is controlled or if you're young or if you've had the policy for decades. No reinstatement!!

I have been trying to cancel 2 kids' policies for the past month. They keep refusing to cancel them saying they can not accept it and telling me my policies are about to lapse because of nonpayment. But I have sent in the proper paperwork and information several times! I found a better company to go with that can give me the same amount of coverage for half the price for my kids!

What can I say? Been going over my checking statement, found multiple charges from Gerber Life on it, I call it, thievery. Taking money like that is underhanded. If I did that, I would probably go to jail. So, what makes it okay for them to do this!

I recently paid on my kids policy and tried to start a policy for myself and then end up taking way more money out my account than they should have. Then when I confronted them about it they kept giving me excuses. So I canceled mines and the kids policy. They release money back on to my card then told me my other payment had to be sent out in a check which they mailed to the wrong address when I updated my address with them. And now I gotta go through all these hoops to get my money back that they had no problem taking out of my acct.

My mother died in October 2019. Here it is almost 4 months after her death and Gerber has yet to pay my mother's life insurance claim out. It started with this "investigation" despite the company being supplied with all of the information that they have requested. My mother had a Gerber policy on herself and grandchildren for YEARS. She had to retire due to her health and because there was no income, her policies lapsed. However, she reinstated them within 6 months of them lapsing. Now, Gerber claims that since she died during their contestability period, they need to investigate. Investigate what exactly? Her cause of death is on her death certificate (which was supplied to them back in October).

I am disheartened reading all these complaints here and many other places. My wife and I purchased the $20,000.00 Grow Up Plan for our son back when he was about 4 years old. Today he is 19 1/2 and going to college. My wife has been trying to deal with Gerber the last few weeks and only gets very spiteful, argumentative customer service people (manager even), and basically tell us, we have not paid enough into the plan and would only receive a few hundred dollars if we canceled the policy now! What the hell she said!

Please don't waste your time like I did. I thought choosing Gerber Life Grow-Up was the right thing for my kids. Turns out it was the worst decision made. Gerber life is a rip off. Take my advice and go elsewhere!

"Grow Up Protection Plan," We too have tried to cash-out this ridiculous insurance policy that was taken out for each kid by a grandparent. Tried doing it on the phone. Customer NO Service Promised I would receive a form. Nothing. Tried again. Nothing. Established an e-profile online but no way to execute the cancellation and cash-out online. I never write reviews but PLEASE don't invest $1 with Gerber Insurance. Although a separate entity from Gerber baby foods, a Nestle Company, Nestle makes money licensing its name to this insurance company of crooks. Don't buy Nestle products and go on Nestle's website to let them know why.

No live person to communicate with. Been trying to cancel my policies for past year. It's like talking to a wall or a person who speaks different language.. I even send it certified mail. I have proof that they received it and still they did a half a job.. worst customer service!!

I'm very ill, waiting and praying and hoping for a liver transplant. On July 20 I called Gerber requesting only 200.00 out of the amount I have. My families & doctors are trying to help me financially. I was in coma for 3 days just recently. I have called Gerber 3 times, three different agents promised me to send me a form. On August 20 rec the form, today I called and they said just received the form and maybe will take 7 days. Gerber is not human, customer service is the worst. They have no respect or sympathy or caring, they don't care about their customers.

My daughter is now 20, when I bought the policy back when she was 6 months old I was understanding that it doubled and she could cash it out for 20,000. This part is part my fault. I misunderstood and didn't research enough I guess. The policy they told me today is worth 173.00. That is what she gets 173.00 on what I paid for over 20 years. I don't write reviews but for any parent trying to do something right for your child, don't do this. It does not pay and it's a waste. I lost thousands and have nothing to give my daughter. I feel like I have been ripped off and let her down.