Geico Boat Insurance
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Geico Boat Insurance Reviews
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Calling Geico to cancel my policy because I sold my boat after 17 years was the only happy part of selling. No more having to deal with their automated and impersonal service. I have a current claim and I had no idea if I was actually dealing with a human. Zero communication, and determinations less than satisfactory.
If you are able to insure elsewhere, it would be a smart choice.
I am writing to express my disappointment and frustration with the service I received from Geico Marine. I have never been so dissatisfied with a company before, and I feel compelled to share my experience with others. I recently had to file a claim with Geico Marine, and the process was nothing short of a nightmare. From the very beginning, it was clear that the customer service representatives had no interest in helping me or resolving my issue. They were unresponsive, unhelpful, and at times, even rude.
To make matters worse, the claim was handled in an incredibly slow and inefficient manner. I was left on hold for long periods of time, and when I did finally get through to someone, I was passed from one person to another without any real progress being made. I am extremely disappointed with the service I received from Geico Marine and I would not recommend this company to anyone. I am extremely disappointed with the service I received from Geico Marine and I would not recommend this company to anyone. I hope that this email will serve as a wake-up call for Geico Marine to improve their customer service and claim handling procedures.
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DO NOT USE GEICO MARINE! Poor customer service. Danielle is rude and unprofessional. She needs to be retrained! You have to fight for months for payment for repairs. Not worth the savings. Keep looking.
Poor customer service. Filed a claim over 2 months ago and still waiting. Spoke with Tiffany. They are still pushing papers around. No answers only a bunch of I'm sorries. Well Im sorry I chose Geico marine for insurance
First, Geico raised my deductible because of a "named" storm. Pretty convenient knowing that the insurer will likely get screwed for a situation beyond their control. Secondly, I called to report damage to my boat after hurricane Ian. Geico sent a person who admittedly stated they knew nothing about boats. I explained, in detail, the damage. The adjuster only took photos and DID NOT write anything down. A few days went by and I called to check the status of my claim. I was told the damage barely met my deductible. How convenient! I requested to speak with the adjuster. I was provided with a name and number. This was a different person.... NOT the person who came to my house. I learned that the person who came to my house only submitted photos to another adjuster with NO explanation of the damage which would correspond with the photos.
The other adjuster admitted that he simply looked at the photos and with NO explanation of damage or anything, he decided the damage barely met my deductible....how convenient!!! When asked, "Do you not think it would have been appropriate to call and talk to me about the photos and get a detailed description of what you are looking at as well as the damage?" He stated, "YOU'RE RIGHT".... "How can I help you?"... I then requested a new adjuster come out and complete a proper adjustment for the damage on my boat.... He refused and referred me to the claims department. I called claims and expressed my concerns and requested a new adjuster.... I was told to get an estimate and submit it.... They will then reopen my claim for review.
Furthermore, I was told they followed proper procedure and my claim was handled correctly.... THIS IS THE CORRECT WAY TO ASSESS DAMAGE???? Very questionable and improperly handled in my opinion. I will not be renewing my policy with Geico. I called two other insurance companies for quotes on my boat and told them my experience with Geico.... The agents I spoke with were not surprised and assured me they certainly do things differently and take care of the insurer. I asked about raising my deductible due to a NAMED storm.... Both agents stated "Absolutely not. Your deductible will stay the same."
By the way, both new quotes for the same coverage with Geico is only 10 dollars more a month. Beware of Geico Boat Insurance!!!! I have to pay out of pocket for a certified boat mechanic to look at the damage and write the estimate. I will then submit the estimate to Geico.... It be interesting to see how they will try to screw me again.... I will be changing insurance companies soon.
Recently had damage to my boat. Was trailering it to our lake and hit a pothole in the street due to a lot of construction going on. It damaged one side wheel and had to replace hub, bearings, etc.. A week later putting the boat back in the water the bow eyelet had pulled out on the lower side due to the bouncing from the pothole a week earlier. Came home and used my borescope to take pictures over the front tank of the backside of the eyelet it had pulled through the fiberglass backing. Called Geico and the fun began. Told them what happened and the adjuster started asking for the old parts I replaced on the trailer and receipts. I told them I fixed that, had to to be able to move it. I don't keep old parts around. I throw them out and didn't discover this damage until a week later. They insisted on the receipts and all I had was extra parts new from the repair and the parts store doesn't keep records of parts they don't warrant.
Weeks went by and nothing then I find out my claim had been sent to a liability adjuster. Wth is that? Still nothing. Called back again telling them I need to get this fixed. Guy on phone says give him 5-10 minutes. Comes back and says the notes show based on my pictures that it's normal wear and tear. Really. Never was there before this happened. They didn't want to pay a 620.00 claim. So it's time to contact the Attorney General in Texas and find a better insurance company.
I spoke with Alazia, she was beyond helpful/friendly/great attitude. She helped me get things figured out from beginning to end of the phone conversation. I needed to have something explained, she explained it, sent a document that was helpful and something that I needed to do.
After years of faithfully paying our high premiums with no claims, Geico decided to drop our insurance with no notice because we weren't written with them directly. Apparently they will not rewrite us nor any other boat being dropped because they've made a decision not to ensure boats over 30 years old regardless of their condition. I feel deceived and they should be made refund clients they know they stole money from!! They knew when we bought our policy they wouldn't renew and never disclosed it to us only to get another year's premium! Never will get a dime from us again, do yourself a favor and switch to an ethical company!
Worst claim experience in my life! Geico marine would not allow a mechanic to investigate the damage completely. Using an incomplete quote they are offering me a settlement that does not address damage caused by a fire due to their clients negligent operation of a boat. 5 weeks after the accident and I am still going back and forth with them and will need to retain an attorney. Avoid at all cost, go with Progressive or any other insurance company.
The rear of my boat sank due to a defective lift in late 2017. I found out that GEICO sent an UNLICENSED ADJUSTER from Key West and my claim is denied. I will make a complaint to the State of Florida.
Geico Boat Insurance author review by ConsumerAffairs Research Team
GEICO (Government Employees Insurance Company) was founded in 1936 to provide auto insurance to government employees. Now, GEICO has expanded their clientele, and they offer insurance on more than auto insurance to include boats and watercraft.
Bundle options: Because GEICO sells insurance for more than boats, they often offer bundles to help consumers save money by keeping their insurance all under one carrier.
Instant quote: By filling out a bit of information, consumers can receive a free, instant quote for boat insurance from GEICO.
Boat safety course resources: Taking a boater’s safety course can help consumers save money on insurance costs. GEICO offers resources to study for the test as well as links to other resources and to the test itself.
Premium Boat Towing service: GEICO offers an option for their Premium Boat Towing service in case of boat breakdowns on the water.
Insurance term glossary: GEICO offers a comprehensive glossary of insurance terms. This resource is helpful for new insurance adopters.
Geico Boat Insurance Company Information
- Company Name:
- Geico Boat Insurance
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