Cigna Health Insurance Reviews

The reason I took Cigna is they had all of my doctors. I had my primary doctor for over 20 years and I wanted to stay with her. They said she was in the system. Along with my other doctors. When I went to my doctors she said they don't take Cigna insurance. I called Cigna, a lady named Jenny said she called Cigna and everything was fine. The next day I called my doctor and they said she lied, no one called them. The best part when I was talking to Jenny I record every word she said to me and she said they're going to give me back my money because when I went to them I had to pay out of pocket because they don't accept Cigna. I'm so upset with them. They said they could help me pick out another doctor. Who the hell wants another doctor after 20 years of the same doctor.

Cigna will not authorize diagnostic tests to determine what is wrong until I've been treated first. How can you treat something without a diagnosis? My neurologist has ordered an MRI but Cigna thinks all I need is physical therapy or painkillers. Meanwhile, my condition is getting worse. If you took your car to a mechanic, would you want him to just start replacing parts that he thinks might fix the problem, or would you want him to run some tests to get a proper diagnosis?

Almost impossible to get the prior price for even an annual check in advance. Agents are giving inconsistent information that contradicts each other. Bill, whatever they want without any logical explanation.

I’m sure this isn’t new since clearly there’s 1200+ 1 star reviews. But how do yall sleep at night lying and screwing people over? Have some standards of taking care of your customers. Thank God I no longer have y'all. Y'all claimed to cover 80% or up to the max of 1650. My bill was 2000 and I paid about 320 upfront. And then I get a letter in the mail saying I owed 320 again. So now I'm at 640 when the max should’ve been covered. They didn’t even want to pay 1/2 of it for simple dental work. The reviews speak for themselves. I pity anyone who has to have you for a provider. Oh and your customer service is trash too

I have been with Cigna True Choice for a few years. All of a sudden this year I'm paying $500 per month on prescriptions that I can't afford. When I spoke to Charles...a supervisor...he was condescending and didn't care or understood what I have been going through. He said all part D companies are the same. I can't afford my insulin and it makes absolutely no difference to them or him. After him repeating his answer to every question I had I hung up and have been fed up since. I would not recommend anyone with more than 2 prescriptions starting with Cigna.

I have an employee account with JPMC and my employer contribution is not showing up after 4 months. The representative on a phone is impossible to get. The chat representative is not helpful. I had to switch from Aetna to Cigna and I am so disgusted with the service.

Wished I could give this place a 0 star review, had my dental insurance through them, out of nowhere they stop taking out my auto pay payments then send me an email months after when it's too late to keep my insurance in good standing without paying for 4 months of premiums, do not waste your time with this place, customer service not one of them speak very good English.

This insurance sucks. I hurt myself at work, they called my employer talking about they need more proof that I went to the hospital after I hurt myself, like why would I lie about going to get check out after I hurt myself so I must wrote the doctor's note and signed the note to I hate this insurance. Do not get this insurance. They suck real bad

Updated on 05/15/2025: DO NOT ENROLL FOR CIGNA. I pay a monthly premium out of pocket to Cigna. It cost me more at Vision providers to use Cigna than if I don't use insurance. They don't answer the phone just the robot system to stall the call for 20 minutes, they don't have a person to email. One time my call was re-routed to Eyemed. Eyemed stated that it is the intent of Cigna not to pay for eye exams. I submitted a review on here previously, and was informed in a reply on here from Cigna that I should send an email to an unmanned account. The reply from the email stated to go to my member account for info. There was no message in my account instructing how to get in touch with a person. I will try to call Behnken at WFLA to better get the word out. The criminal CEO of Cigna and the Sr. officers should go to prison for insurance fraud. I welcome anyone from Cigna to contact me directly. Please Google Cigna customer service and read more about their fraudulent activity.

At the beginning of March 2025 I upgraded my plan from A and B to C D E. Vision, Hearing, and Dental. The plan includes Visa debt card of 100 dollars every three and a new Medicare number including a plan booklet. Plus, new Medicare number card too. I have Medicare and Medicaid. I received a letter you want my a copy of both Medicare and Medicaid number. This letter was around March 19, 2025. I mailed a copy of both on March 25 which you received a couple of days later. It was mailed to Nashville TN and Fax on that day March 25. This was to be received by April 9, 2025.