Cigna Health Insurance

I am a type two diabetic and have been for several years. Approximately a year and a half ago I started using the Dexcom G6 glucose monitor. It helped me bring my A1c to 6.9 down from 9.5. I have had no problem getting the device approved until we changed to CIGNA health insurance. They approved the Dexcom G6 during our first month of coverage. When the new monitor Dexcom G7 came out, I switched over to it. This is where the trouble began. They denied the G7 because "they didn't have prior authorization." I contacted my Doctor, who sent them the authorization for it to then fax number, Cigna does not have an email. After several attempts and multiple responses from Cigna saying they did not have the authorization my Doctor logged into their portal.

I contacted Cigna about a wrong package being delivered, they could care less about it or getting the right package delivered to me. This is for Cigna Health Insurance, Tennessee. I wasn't able to see many of the doctors that were in network in the city of Knoxville. When I went online to see the doctors that I got off of My-Cigna, I'd make the appointments and they'd say something to this effect. I just sent the paperwork in for us to be removed from Cigna. I'd also get, "We don't accept," but then I'd call Cigna and they'd say, "They are in contract with us."

I used to love Cigna Healthcare, but it seem now they take my premiums and just deny everything since I actually need to use my insurance. I have a torn rotator cuff that has caused a cyst in my shoulder and a 50% torn coracohumeral ligament that is split down the middle. Cigna approve my surgery under my secondary Cigna plan as medically necessary, but denied it under my primary. Make this make any kind of sense!

They haven't been able to get my meds right. If I were a stupid person I probably would have OD'd on my antidepressant. There is NO communication. So, you best be highly aware of what you need to take, HOW MUCH you need to take and when you need to take it. Don't try to fill a script that you need right away. Because ALL their meds take between 10 and 14 days. And the fact that they won't issue a 90-day supply unless you go through them, it's freaking ludicrous and effed up. Making you decide between convenience and cost. THEY ARE A CRYSTAL CLEAR VISION OF WHAT IS WRONG WITH THE INSURANCE INDUSTRY. Stay away from Cigna and Express Scripts if you can.

Been with them for 4 months because of new employer. Horrible company. Customer service is in another country. My daughter is almost 4 years old and was born with a rare condition. Cigna told me incontinence supplies (diapers) were covered because it's medically necessary since my daughter cannot walk. She is also pretty verbally delayed so she is not potty trained. They denied the claim once. I called and was told to get a letter from the pediatrician stating her condition etc. and upload it along with receipts. I did that and both claims were denied again. They've denied her physical, occupational, speech therapies, saying they weren't medically necessary even though my daughter has had 7 surgeries to date and there is medical records miles long. After claims were appealed by therapist, they will pay one , then deny others. Horrible company that I would NEVER recommend to anyone.

I submitted two separate covid test claims on the same date of service because my local store only had 2 tests in stock in store so I ordered the other 6 online. I submitted the two separate receipts because they were purchased separately. The first in store purchase for 2 tests $19.98 was processed no problem. The second receipt for $59.94 for the other 6 tests was delayed. Since it was the second time I had a problem with an online receipt, I contacted customer service. 4 different chats later the claims have been combined and the $19.98 was deducted from the $59.94 and the second check has been processed for only $39.96. Instead of adding the two together for my total for 8 tests of $79.92 they deducted one claim from the other. Hours of chatting only to have it be more botched in the end. I chatted for another 1.5 hours this morning only to be told “Visa fees aren’t covered.” They are trying not to cover these tests, a government mandate!

I cannot emphasize enough that Cigna should not be your choice for medical insurance. I have been fighting to get a covered reimbursement for nearly 6 months now. I call more than twice a month, and every time I stay on the phone for more than 2 hours, am transferred between 3 different departments, and still no one resolves my case. I have had two different associates submit my claim on my behalf, and I have still not received my reimbursement. Do not choose Cigna--if you ever have to pay out of pocket for a medical procedure, or in my case just a regular check-up, you will never see that money again.

Our company switched to Cigna last year after being with a very good provider for a number of years. Part of the reason for the switch was based on promises from Cigna that they would be able to meet the level of service that we had with our previous provider (not the case). Ever since the switch it has been an absolute nightmare to work with them.

We had Cigna during 2022. Every month there was an issue with billing. The first month, they double billed my account the same day, putting our bank account overdrawn. The next month, they turned off our coverage, by their own customer service agents admitting it was a computer mistake, and I had to ask them to turn it back on. Also in Feb their rewards program, which offers points to use towards gift cards you can use to pay your bill were never rewarded, ($75 dollars worth to be exact) were never credited or sent even though multiple customer service agents promised it would be.

What a joke! I have been dealing with claims from August, after many phone calls and an appeal process NOTHING has been resolved except a collection notice from the provider. I have called more than 5 times since my Appeal approved letter on Nov 8th, to be told everything was being done, hours reading over notes, supposedly resubmitting claims, all to find out the person before did NOTHING. Today, is the 10th day from my last call that the claims were resubmitted and guess what?? I was told that the claim decision was upheld on 12/1. I was never told of this decision in my 5+ calls and do not show anywhere a change in the claim processed date. If a claim has been reversed and resubmitted, wouldn't there be a new claim?