Cigna Health Insurance Reviews

I am writing to formally express my profound dissatisfaction with Cigna's handling of my account, and frankly, with the organisation as a whole. I want to be clear: this is not a reflection of your customer service representatives, who have genuinely tried their best under the circumstances. This is a systemic failure at the organisational level and I am not alone in this assessment. I have heard the same from multiple sources. Having previously been insured with BCBS and Aetna, I am in a position to make a direct comparison. Cigna falls short on every measurable dimension.

Always denied claims. You spend over ten thousand dollars out my own account. Then Cigna paid 79 dollars. They're dragging the claim. Keep want more information. And still denied.

Terrible! Our company decided to switch from Anthem to Cigna. What a mistake!! I used to get an xray and MRI no problem with anthem. Now it’s three weeks out for appointments and they make you use the absolute worse company called Simon imaging. Because Cigna denies everything apparently. My two week out shoulder MRI gets canceled out of the blue and after having to try and converse with a foreign language customer service person for the second time had to reschedule for over three weeks from initial injury. And I have no idea if they will pull the same thing again right before that appointment. Cigna is just another trash insurance that denies all claims as long as possible.

My Cigna coverage through my employer covers nothing and repeatedly actively sabotages my medical treatment and care to save themselves money. Three years with this plan, and any time I've seen a doctor for anything, it's hundreds of dollars out of pocket. They fight every prescription, every treatment plan. You can go to a specialist doctor who spends hours seeing and diagnosing an issue that few people in the world will understand better.

Cigna constantly has me asking myself, “why have insurance?” I found a counselor through Evernorth Behavioral Care Group. The counselor is great but the Evernorth Behavioral Care Group customer service is terrible. I wanted to find out what my co-pay would be and naturally reached out to Evernorth Behavioral Care Group for an answer. I called numerous times but no one answered. I left messages, no one called back. I emailed and never received a reply. I went to my first session and 3 days later, Evernorth Behavioral Care Group charged my credit card $178! Upset, I talked to my counselor who told me her rate is $120. So by going through insurance with Cigna and Evernorth Behavioral Care Group, I am responsible for not only the cost of the session but also an additional $60! Why have insurance?! If Evernorth Behavioral Care Group is in any way involved with your “care,” you’re better off paying out of pocket or just suffering in silence.

Terrible coverage. They deny every pre-authorization that comes through. They use AI to do it. They don't care about you at all. Worthless.

Don't give your money to them. I spent a year paying, and now that I needed coverage for a surgery, they simply canceled it—and they didn't even cover my daughter's vaccinations from last year. I received the bill today. So, if you want to waste your time and money, go ahead and use their "coverage"—it's absolutely worthless.

Employer has Cigna and I had to use the customer service line for the first time to help get a better understanding of the language on a Denial Letter. Oh boy, the robot is inefficient. I said I was a customer, but was sent to Physicians. When I explained that to the rep she sent me back to the robot. Had to repeat customer a few times. When I spoke to the customer service rep they confirmed the letter was denied and said in no way would I be covered. The thing is, the language in the letter was saying something more along the lines of Denial because they don't do prior auth for this particular procedure. So if there is no prior auth, the customer service rep shouldn't be telling me this is in no way covered nor should the letter.

I was rushed to the ER in excruciating pain on a Saturday after an accident in which my tendons were torn in my hip. The pain was so bad I couldn’t walk, sit or sleep. I followed up with an orthopedic doctor the following Monday and was told by my doctor that I needed an MRI and it was likely the tendons connecting to my hip were torn. The doctor put the order in as urgent. I was able to get an MRI scheduled for the next day, only to later receive a call from my doctor’s office that CIGNA had denied the pre authorization. I called Cigna to find out why and was told I would have to wait 6 weeks for it to be approved!!! I CANNOT WALK. I asked for someone to explain the denial to me but their only reason was I hadn’t been in pain long enough! I hope the people working at CIGNA receive the same horrible healthcare service that they provide!!!

I re‑enrolled with Cigna in December so my coverage would start at the beginning of the year, but my plan was never set up correctly. When I realized in February that my account still showed no active insurance, I called and was told to pay over the phone. They took two months of premiums and assured me everything would be fixed and visible online within a few days.