Cigna Health Insurance Reviews

I re‑enrolled with Cigna in December so my coverage would start at the beginning of the year, but my plan was never set up correctly. When I realized in February that my account still showed no active insurance, I called and was told to pay over the phone. They took two months of premiums and assured me everything would be fixed and visible online within a few days.

Have been with Cigna for a little over three months. In that time frame, I have had an MRI denied that was requested to evaluate the status of an ongoing chronic issue. It was requested that I try physical therapy prior to the MRI? This was for a consult and not seeking therapy. I have had multiple weeks of PT in the past. Additionally, I have had a medication denied because Cigna calls it a "specialty" medication. I take this medication for a chronic kidney condition. It was denied with no communication from Cigna. No email, no letter, nothing on their website. They force you to use their pharmacy services but do not offer support. I would look for insurance elsewhere unless you are ok with automatic denials.

If I could give a negative score, I would. Cigna is the worst health insurance provider on the planet. Even if it’s your employee coverage, do anything you can to find it w BCBS or Aetna. Anyone but Cigna. They partner with a telehealth company called MD Live. The tagline even says “MD Live by Cigna” but neither 3rd party recognizes one another & they are 100% responsible along with a horrible doctor named Traci **, MD for my dilemma. Never use her, you will regret it.

I was taken to the ER via ambulance due to a cardiac event. I spent four days in the hospital. Two months later I received a letter from Cigna stating that they do not contract with the ambulance company I used. It seems Cigna is stating that while experiencing a cardiac event I should have stopped to check which ambulance company contracts with Cigna. This is ridiculous! Our town only contracts with one ambulance company. Called customer service which was a waste of time as they cannot do anything. This is just another example of why Cigna has one of the lowest ratings out of insurance companies.

Cigna constantly processes my primary care visits as a specialist. I get a different story every time I call them; admitting they made a mistake and will resubmit- but then it's filed as a specialist again. Cigna has poor internal communication and lazy customer service. I have to dispute their claims every time I visit my primary care physician. Ridiculous.

If I could give this health insurance company a zero, I would! They want prior authorizations for EVERYTHING! It takes a long time and the customer service is horrible! They give you a hard time!

My wife has severe knee pain for almost a year now. She finally went to a Doctor who gave her ** shots to try, after 4 weeks of continued pain the Doctor asked for an MRI to determine how to treat. Cigna DENIED the MRI because she had only been documented in PAIN for 4 weeks and they want you to be in PAIN for 6 weeks before they'll pay for an MRI! What kind of SADISTIC people are Cigna! This is UNACCEPTABLE! We pay $$$ Thousands to insurance and they SADISTICALLY WANT YOU IN SEVERE PAIN FOR 6 WEEKS MINIMUM! YOU'RE DISGUSTING PEOPLE!

Preventive care vs Diagnostic care is decided afterwards... AND it's decided by an insurance company, NOT a doctor. Please be cautious when listening to your doctor about their suggestions. Getting suggestions from Cigna first will save you money. So grateful today that I did not become a doctor, but upset I didnt go into the health insurance industry... I feel totally scammed!!!

Cigna is the worst insurance company of all time. They deny everything first and make you go back through the doctor that prescribed the medicine or procedure for a second authorization. Just to be sure he wasn't drunk (I guess) the first time he prescribed the medicine.

We switch to Cigna because of my husband’s new job. I was excited because he would be part of the Teamsters. I figured they had good insurance because of their strong union. I have never had so much difficulty with insurance in my life. I am 58. If I needed a certain medication or treatment I got them. I waited three 2 1/2 months for a medication to be approved which is a necessary medication for longevity. I have multiple serious health issues where glp-1 medications were recommended by many of my doctors. They don’t cover this medication for any reason.