Cigna Health Insurance Reviews

Today I spoke with a representative from Cigna named Amber. I am so sad I didn’t get her last name. But she was aiding in changing my insurance information on the site since Cigna is my secondary insurance. I’m located in Chicago and she called Rush Billing department for me because they weren’t processing my bill correctly! She was able to get it all handled and fixed! I’ve called Cigna many times in regards to this one particular bill. They have all been super helpful! BUT AMBER, went above and beyond!

I've been a Cigna Global Health Insurance policyholder for seven years and had never filed a claim until recently. A few weeks ago, I had to undergo a surgical procedure. I first contacted Cigna by phone to get authorization for it, since it would be performed at an out-of-network hospital. I would be paying out-of-pocket and then be reimbursed.

I am taking time to write this review because of how truly grateful I am to this company. My two year old was recently diagnosed with autism and I am very happily surprised by the coverage Cigna offers for his therapies: speech, occupational and ABA therapy all covered with unlimited visits. Without this great coverage, we'd be burning through our savings making sure our son got the help he needed. I also never have a problem getting ahold of an agent to answer questions and they are always professional. This is what compassionate healthcare is in 2024. From the bottom of my heart, thank you Cigna.

I had a trouble with a prior authorization to get my medicine, and I talked to the Cigna pharmacy representative Ms, Crystal who is a very nice lady that she helped me out during the call and she did all her best tirelessly. Thank you so much Ms. Crystal.

I have Delta DHMO group dental coverage. It seems to have some coverage for most dental issues. I am a new subscriber (actually, subscriber spouse). I have used it once, and I believe it covered the diagnostics 100 percent, and deep cleaning at 50 percent. O.K. My dentist recommended zirconia replacement bridgework, which is not included in the coverage. Porcelain bridgework is covered, so I inquired of the dentist regarding porcelain, and was informed he only uses zirconia. I called Cigna to see if they might pay on the zirconia what they would have paid on the porcelain. I got an answer right out of a script which I could not understand (and I am a lawyer).

Cigna used to be the best health insurance company. I don't know what happened internally, but now they've gone Woke and they are TERRIBLE!!!! I have called several times about claims that have been unpaid and they give me the run around on the phone. A good example is today. I called about the CPAP supplies bill I received of $126.09. I asked the Cigna rep on the phone why I was receiving this bill. She said Cigna had not paid the provider yet and I would have to pay 20 percent. Well, that comes to $103, not $126. She said that Aerocare Adapthealth is out of network and that's why I was being charged 45 percent. After hanging up I looked on the Cigna website for an in-network provider for respiratory supplies and Aerocare Adapthealth is listed as an in-network provider.

Cigna need to be put out of business because they claim they lost my labs for the wellness screening for 1000 points so I did it again at another lab in my area through MD Live and now that they been got the second labs numerous of supervisor and associates on the phone lying saying that Imma get my points this day and that and they tell me they gonna call and follow up with me which they never do and they put me on hold and just leave me there until the phone hangs up. Very poor customer service and misleading company. Stay away from these false advertising crooks!!!

Started a new job and changed to Cigna - worst insurance I have had in over 20 years of professional work. High deductible I've seen and I've had multiple issues with prescriptions. They do not want to pay for Asthma medications I have used for years.

When it's put into effect correctly, Cigna coverage is strong. But trying to correct an administrative error that created a false gap in coverage on their part has been a groundhog day nightmare: Numerous repetitive calls, bringing various phone reps one after the other up to speed, requiring my employer more than once to substantiate the correction. They supposedly submitted the request to their backend team to fix it, but no fix appeared. They acknowledged they had all needed information but kept pushing it back, 48 hours, then 72 business hours, and on request for escalation, up to 5 days. In 40 years of dealing with insurance companies, and having a background in insurance myself, this is the most ridiculously loopy experience ever. I'm having to deal with the medical service providers to avoid being sent to collections.

Cigna is terrible. Multiple times I've received letters saying that information is missing from a claim and the information is right there in the paperwork. They've 'lost' my claims on several occasions. Also, their website is really bad and not very useful. A lot of times my claims don't even make it onto my dashboard. Also, copies of any letters they send me should be on my dashboard and they're not.