Cigna Health Insurance Reviews

I urge everyone to steer clear of Cigna. It is really a damn lousy insurance company. The customer service is non existent. I was supposed to be covered fully for hospitalization but my GOP cover 1/10 of the estimated costs.

I never received my required notice of annual enrollment (ANOC). Never received a letter that they were increasing my premium 350% for 2026. First I heard about it was when I received the invoice on 1-2-2026 AFTER I could change. They cleverly back-dated the invoice to December 12, 2025 to create the illusion that they sent it with sufficient notice. I called them and asked what happened and they told me they cancelled the SAVER plan I was on and merged it into their EXTRA plan. The only thing I get that is "extra" is a much higher premium with no change in what they provide.

I was diagnosed with Cancer in June 2025, it's now January 2026, they drag me alone and each time you call a different lie, it's coming from the CEO down, Representatives are hired to lie and delay, looking for a loophole to delay and deny. All of us are basically saying the same thing, we purchased policy looking for protection at the same time hoping you never need it written reviews are ok but something as serious as your health and well-being we all needs to ask the Attorney General to get involved as are just small when it comes to big insurance companies and must the time because of being ill you don't have the strength to fight. It's time for the CEO and the higher-ups to be held accountable.

Cigna has been one of the most difficult insurance companies I’ve ever dealt with. I had a hip replacement last year, and they are refusing to cover my follow‑up appointment — something that is clearly part of standard post‑surgical care. On top of that, I had a bilateral mastectomy, and Cigna does not want to cover the MRIs that are recommended every three years for monitoring.

Can Cigna explain why on December 30th, not long after Medicare renewal, I received a letter informing me of a 12.5% monthly price increase on my premiums? Really? I've put a reminder on my calendar for next year come renewal time.

This is the worst insurance one could have. I’ve went over a year wanting on them to pay a $1000 plus medical bill for my wife when she was pregnant. Gave them all the information why needed and still took that long. I was threatened to go to court over payment because I was waiting so long on them to pay. Called 15 plus times getting the runaround scheme. Doctors in my area stopped taking them because they never wanted to pay so I know drive 35 minutes to go someone who is in network and takes them. Good luck if your spouse has insurance and ends up Dropping his/her insurance. Even with written proof of separation from job and letter from insurance stating they are no longer with them still takes 6 months minimum. Screw them. They will cause you to have high blood pressure. Someone needs to investigate them and take them to court for their wrongdoings. I’m going through another issue now with them. It goes on and on.

The company cares nothing about human beings! I had to go to urgent care because I fell. They denied the claim, it was not in network! Who knew when you need urgent care you have to find one that is out of town? Now I owe 275.00$ because I went to the closest urgent care! This is what you get with Cigna!~ NOTHING!

Received this insurance at my workplace. I am on ** which is not on the formulary. Due to my condition I cannot take any other Biologic. When my claim was denied I was told I would have to appeal which my specialists did. For weeks on end for one reason another I was given the run around and finally was told the appeal was in. It would take up to 45 calender days for final approval which I was promised that I would get. Now I am sitting Dec. 23rd at 1:45 pm. Was told that the case was closed out on December 10th. I received nothing in writing of this decision. I am requesting as I am writing this an email or some sort documentation. I know I am being recorded which is fine. The customer rep "Jess" has put me on hold suppose to be looking into this. Been on the phone for over 1 hr 47 min so far.

Where is the customer service help for the Medicare supplemental insurance. I have been on hold for over 2 hours. 877-454-0923 12/22/25 Monday. Underwriters approved my application on 11/26/25 and have heard nothing more. No premium taken, no ID card given, no letter sent, no nothing. I guess I have no supplemental Ins.

Garbage company. They don't care about their customers. So many ways I can give examples. The latest is I lost my medication and they don't cover a replacement for under $2000.00!!! I don't have $2k for medication. That's why I thought I had insurance.