Cigna Health Insurance Reviews

Today I spoke with a representative from Cigna named Amber. I am so sad I didn’t get her last name. But she was aiding in changing my insurance information on the site since Cigna is my secondary insurance. I’m located in Chicago and she called Rush Billing department for me because they weren’t processing my bill correctly! She was able to get it all handled and fixed! I’ve called Cigna many times in regards to this one particular bill. They have all been super helpful! BUT AMBER, went above and beyond!

I've been a Cigna Global Health Insurance policyholder for seven years and had never filed a claim until recently. A few weeks ago, I had to undergo a surgical procedure. I first contacted Cigna by phone to get authorization for it, since it would be performed at an out-of-network hospital. I would be paying out-of-pocket and then be reimbursed.

I am taking time to write this review because of how truly grateful I am to this company. My two year old was recently diagnosed with autism and I am very happily surprised by the coverage Cigna offers for his therapies: speech, occupational and ABA therapy all covered with unlimited visits. Without this great coverage, we'd be burning through our savings making sure our son got the help he needed. I also never have a problem getting ahold of an agent to answer questions and they are always professional. This is what compassionate healthcare is in 2024. From the bottom of my heart, thank you Cigna.

I had a trouble with a prior authorization to get my medicine, and I talked to the Cigna pharmacy representative Ms, Crystal who is a very nice lady that she helped me out during the call and she did all her best tirelessly. Thank you so much Ms. Crystal.

I had to change jobs six months ago which forced a medical insurance move to Cigna. This has been life altering in the worst possible way, giving them even 1 star is vomit inducing, that is how awful they are. They don’t cover anything. Blame my employer and pharmacy with their strategy of wearing people down until they give up and defer medical care until retirement. The stress has increased my blood pressure and I am sure cortisol levels as well. I am going to have to get a new job over this and will never consider a company that has Cigna for their health insurance. I could write a whole chapter of complaints after a mere six month. I don’t know how anyone tolerates this.

My experience (for the past week) trying to register for online shopping has been - still is a nightmare. Beyond aggravating. So many times my (correct) input was rejected - I contacted "help" phone service (after holding about 20 min - or more) the agent was not successful either - she then referred me to a "specialist" - who informed me I should not use a special character even - though criteria stated I should - that worked. However; once I finally got accepted - I was instructed to Register (again) to shop on line!! Prior to all that, I'd tried to speak to someone - many times. I was placed on hold for 30 minutes - then disconnected before anyone answered. This is my first (and last year) with Cigna - I can only hope my regrets in signing up with them will not exacerbate - they are off to a miserable start with me.

I have had Cigna twice through different employers and both times I have been miserable. Now is unfortunately one of those times. I have an unpreventable chronic condition that requires the use of multiple medications and Cigna requires prior authorizations for 75% of them despite that they are very common treatments for people with my same disease. In fact I am still battling them to cover a pretty common medication that I need to live. I am allergic to the “equivalent alternatives” they offer (which medically and scientifically are actually not the same drugs as the one I need covered). They have denied my doctors and I’s requests for prior authorizations for it 4 times now.

Scammed by alleged insurance agent. Swapped my policy from my insurance agency to Cigna without my knowledge or consent. This has caused me mental and physical damage. Will file with FTC. I will give Cigna a chance to talk with me before I proceed with complaint. I consider this to be elder abuse.

If you are interviewing for a job and the employer tells you they have Cigna, RUN!! Worst coverage and non existent customer service. I made the mistake of not asking. I have been without insulin for 3 weeks. Their latest response is that they can't get the product.... What a third rate mess.

I absolutely HATE Cigna. It is the very worst. The AI is the worst. They don't want to cover ANYTHING. I tore my rotator cuff in August 2024 and still am not able to get any relief. It took three months to get the MRI approved and now another 3 months to see a doctor again. In the meantime, I am destroying my other shoulder from having to do so much with one arm. 100% CIGNA's fault. They have caused me to have a severe injury now to the original shoulder from not having it repaired when I originally went in August 2024. It's now January 2025 and CIGNA is still holding up my urgently, now likely irreversible shoulder repair.