Cigna Health Insurance Reviews

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About Cigna Health Insurance

Pros
  • Responsive customer service
  • Comprehensive coverage options
  • User-friendly online tools
Cons
  • High out-of-pocket costs
  • Frequent claim denials

Cigna Health Insurance Reviews

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    How do I know I can trust these reviews about Cigna?
    • 4,663,794 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceStaff

    Reviewed May 15, 2025

    The reason I took Cigna is they had all of my doctors. I had my primary doctor for over 20 years and I wanted to stay with her. They said she was in the system. Along with my other doctors. When I went to my doctors she said they don't take Cigna insurance. I called Cigna, a lady named Jenny said she called Cigna and everything was fine. The next day I called my doctor and they said she lied, no one called them. The best part when I was talking to Jenny I record every word she said to me and she said they're going to give me back my money because when I went to them I had to pay out of pocket because they don't accept Cigna. I'm so upset with them. They said they could help me pick out another doctor. Who the hell wants another doctor after 20 years of the same doctor.

    I hate Cigna. Please, they're Liars, don't deal with them. And record them when you talk to them. Because they'll lie. Now I have to wait for 2026 to go back to my doctor with a better insurance. Cigna you suck. And the people who work for you don't know what they're talking about. You need to train them better. Because they're looking like liars and I have the recording to prove it. If anyone knows how I could go back to my old doctor please let me know.

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    Cigna Health Insurance
    Response from Cigna Health Insurance

    Hi Robin, the relationship you build with your doctor is important, and we're here to help investigate your network status concerns with you. Please write to us at LetUsHelpU@CignaHealthcare.com with your Consumer Affairs name to be connected with a care advocate for assistance.

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      Reviewed May 14, 2025

      Cigna will not authorize diagnostic tests to determine what is wrong until I've been treated first. How can you treat something without a diagnosis? My neurologist has ordered an MRI but Cigna thinks all I need is physical therapy or painkillers. Meanwhile, my condition is getting worse. If you took your car to a mechanic, would you want him to just start replacing parts that he thinks might fix the problem, or would you want him to run some tests to get a proper diagnosis?

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      Response from Cigna Health Insurance

      Hi Matt, your medical well-being is important, and we're here to help look into your MRI authorization with you. Please email us at LetUsHelpU@CignaHealthcare.com with your Consumer Affairs name to be connected with a care advocate for assistance.

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      PriceStaff

      Reviewed May 14, 2025

      Almost impossible to get the prior price for even an annual check in advance. Agents are giving inconsistent information that contradicts each other. Bill, whatever they want without any logical explanation.

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      Response from Cigna Health Insurance

      Hi Roman, we recognize the importance to get the prior price for services in advance, and we would like the opportunity to help look into this with you. Please email us at LetUsHelpU@CignaHealthcare.com with your Consumer Affairs name to be connected with a care advocate for assistance.

      Customer ServiceCoverage

      Reviewed May 14, 2025

      I’m sure this isn’t new since clearly there’s 1200+ 1 star reviews. But how do yall sleep at night lying and screwing people over? Have some standards of taking care of your customers. Thank God I no longer have y'all. Y'all claimed to cover 80% or up to the max of 1650. My bill was 2000 and I paid about 320 upfront. And then I get a letter in the mail saying I owed 320 again. So now I'm at 640 when the max should’ve been covered. They didn’t even want to pay 1/2 of it for simple dental work. The reviews speak for themselves. I pity anyone who has to have you for a provider. Oh and your customer service is trash too

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      Response from Cigna Health Insurance

      Hi Daniel, thank you for voicing your concerns, and we're here to help however we can. We would like the opportunity to help look into your dental bill with you. Please email us at LetUsHelpU@CignaHealthcare.com with your Consumer Affairs to be connected with a care advocate for assistance.

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      Customer ServiceStaff

      Reviewed May 9, 2025

      I have been with Cigna True Choice for a few years. All of a sudden this year I'm paying $500 per month on prescriptions that I can't afford. When I spoke to Charles...a supervisor...he was condescending and didn't care or understood what I have been going through. He said all part D companies are the same. I can't afford my insulin and it makes absolutely no difference to them or him. After him repeating his answer to every question I had I hung up and have been fed up since. I would not recommend anyone with more than 2 prescriptions starting with Cigna.

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      Response from Cigna Health Insurance

      Hi Rebecca, thank you for reaching out to us, we care about your health and wellbeing. We would like the opportunity to connect with you about your medication to see what option you have available. Please email us at LetUsHelpU@CignaHealthcare.com and include your profile name to connect with a care team advocate. -Best, Care Team

      Resolution In Progress
      Customer ServiceStaff

      Reviewed May 8, 2025

      I have an employee account with JPMC and my employer contribution is not showing up after 4 months. The representative on a phone is impossible to get. The chat representative is not helpful. I had to switch from Aetna to Cigna and I am so disgusted with the service.

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      Response from Cigna Health Insurance

      Hello, thank you for bringing this to our attention. We care about the experience you've encountered with us. Please allow us the opportunity to connect with you to see how we can help. Please email us at LetUsHelpU@CignaHealthcare.com and include your profile name to connect with a care team advocate. -Best, Care Team

      Customer Service

      Reviewed May 7, 2025

      Wished I could give this place a 0 star review, had my dental insurance through them, out of nowhere they stop taking out my auto pay payments then send me an email months after when it's too late to keep my insurance in good standing without paying for 4 months of premiums, do not waste your time with this place, customer service not one of them speak very good English.

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      Response from Cigna Health Insurance

      Hello, thank you for sharing your feedback. If there is anything we can do to assist with your dental plan concern, please email us at LetUsHelpU@cignahealthcare.com with your Consumer Affairs alias to be connected with a care team advocate. Best, Care Team

      Resolution In Progress
      Customer ServiceCoverageStaff

      Reviewed May 7, 2025

      This insurance sucks. I hurt myself at work, they called my employer talking about they need more proof that I went to the hospital after I hurt myself, like why would I lie about going to get check out after I hurt myself so I must wrote the doctor's note and signed the note to I hate this insurance. Do not get this insurance. They suck real bad

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      Response from Cigna Health Insurance

      Hi Kia, we hear your feedback and we're happy to connect and see how we can help with your claim concern. Please write to us at LetUsHelpU@cignahealthcare.com with your Consumer Affairs alias to be connected with a member of our care team. Best, Care Team

      Customer ServicePriceStaff

      Reviewed May 6, 2025

      Updated on 05/15/2025: DO NOT ENROLL FOR CIGNA. I pay a monthly premium out of pocket to Cigna. It cost me more at Vision providers to use Cigna than if I don't use insurance. They don't answer the phone just the robot system to stall the call for 20 minutes, they don't have a person to email. One time my call was re-routed to Eyemed. Eyemed stated that it is the intent of Cigna not to pay for eye exams. I submitted a review on here previously, and was informed in a reply on here from Cigna that I should send an email to an unmanned account. The reply from the email stated to go to my member account for info. There was no message in my account instructing how to get in touch with a person. I will try to call Behnken at WFLA to better get the word out. The criminal CEO of Cigna and the Sr. officers should go to prison for insurance fraud. I welcome anyone from Cigna to contact me directly. Please Google Cigna customer service and read more about their fraudulent activity.

      Original Review: Cigna is the WORST. The main purpose of Cigna is not to help people, but instead to take their money (monthly premium) and not provide any benefits. Their phone system is terrible. The robot doesn't provide a way to talk to someone. It takes a long time to get in touch with a rep. Cigna could improve their rating if they spent their resources to better get benefits for customers instead of trying to trick them. Similar to the rest of insurance companies set up by Obamacare, Cigna is getting rich while impeding the health and welfare of their customers.

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      Response from Cigna Health Insurance

      Hi Paul, we care about your customer service experience, and we would like the opportunity to help address your concerns. Please email us at LetUsHelpU@CignaHealthcare.com with your Consumer Affairs profile name to be connected with a care advocate for assistance. Best, Care Team.

      Resolution In Progress
      PriceStaff

      Reviewed May 5, 2025

      At the beginning of March 2025 I upgraded my plan from A and B to C D E. Vision, Hearing, and Dental. The plan includes Visa debt card of 100 dollars every three and a new Medicare number including a plan booklet. Plus, new Medicare number card too. I have Medicare and Medicaid. I received a letter you want my a copy of both Medicare and Medicaid number. This letter was around March 19, 2025. I mailed a copy of both on March 25 which you received a couple of days later. It was mailed to Nashville TN and Fax on that day March 25. This was to be received by April 9, 2025.

      My question will you update my plan.. I can give you my old Medicare number. My new number is not working as yet. Why is it taking to update my plan. This was before the enrollment date ended. I have to fight you till I get one person who takes my complaints. I just want to know when update. Are I paying for premium which is cost more. I would like some answers. Sent from my iPad

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      Resolution In Progress
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      Cigna author review by Joseph Burns

      Cigna is a worldwide health insurance organization that covers individuals, families and employers. It has been in business for over 30 years.

      • Well-established company: Cigna is one of the best-known health insurance companies in the United States.

      • Large network of physicians: Cigna has more than 500,000 physicians and more than 8,000 hospitals in its network.

      • Low-cost coverage: Consumers can choose among a variety of plans, including low-cost offerings.

      • Supplemental insurance: While Cigna has dentists and vision specialists in its network, adding coverage for these services is not easy.

      • Plan options: Cigna offers a variety of Medicare Advantage plans.

      by Joseph Burns Health Insurance Advisor

      An independent journalist, Joseph Burns is the health insurance topic leader for the Association of Health Care Journalists and contributes to AHCJ’s Covering Health blog. He has also written about health policy and the business of health care for a wide variety of publications, including Healthcare Finance News, Hospitals & Health Networks, Managed Care magazine, Ophthalmology Management, TaxACT.com, and The Dark Report.

      Cigna Health Insurance Company Information

      Company Name:
      Cigna
      Website:
      www.cigna.com