Cigna Health Insurance Reviews

As a new healthcare provider, I have accepted and been credentialed for all of the major healthcare networks to include CIGNA. Of the 15th to 20 claims that I have filed for CIGNA, I have only received one payment back. One client and I recently called together and an agent told us that they forgot to take off his expired insurance despite the fact that the client’s family had called in and told them that they had only CIGNA now. Despite this, when I call in regarding the clients benefits, they continue to say he has to call about COB, and has two insurances. I am completely frustrated by this company and find them very unprofessional!!!

Without notification, after open enrollment was over, we received a letter changing our premium by over 500% (from 3.60/mo to 53.50/mo). Supposedly, the plan we had was "no longer available". We waited on hold for 1/2 hour, the representative could not help and gave us another number to get help with another plan. The 2nd representative (hard to understand) refused to help in any way. He in essence, said "pay the premium," or you will be penalized for life.

I applied to Cigna for health insurance coverage during the recent enrollment period being dissatisfied with UHC Medicare Advantage. Cigna used Milliman IntelliScript to do a medical history background check on me and declined my application from the information they received. Milliman showed that I had been receiving physical therapy for Ankylosing Spondylitis which is a non-curable auto immune disease. I was taking physical therapy for spinal and cervical stenosis from old injuries, not Ankylosing Spondylitis. Why my physical therapist listed this condition, I don't know. No Physician has ever diagnosed me having this condition and I have never taken any treatment for it.

A note to my insurance agent: Just an FYI for future reference. Yesterday I was unable to login to the Cigna website. I called the number listed for assistance. There is no specific menu selection for website issues, so I'm not sure where I ended up, but she told me to call...the same number. I asked for which prompts to use, but she said she would transfer me. I waited 45 minutes on hold before having to hang up for other reasons. I called back in the afternoon and waited another 45 minutes on hold, listening to the recording telling me how important my call is.

I urge everyone to steer clear of Cigna. It is really a damn lousy insurance company. The customer service is non existent. I was supposed to be covered fully for hospitalization but my GOP cover 1/10 of the estimated costs.

I never received my required notice of annual enrollment (ANOC). Never received a letter that they were increasing my premium 350% for 2026. First I heard about it was when I received the invoice on 1-2-2026 AFTER I could change. They cleverly back-dated the invoice to December 12, 2025 to create the illusion that they sent it with sufficient notice. I called them and asked what happened and they told me they cancelled the SAVER plan I was on and merged it into their EXTRA plan. The only thing I get that is "extra" is a much higher premium with no change in what they provide.

I was diagnosed with Cancer in June 2025, it's now January 2026, they drag me alone and each time you call a different lie, it's coming from the CEO down, Representatives are hired to lie and delay, looking for a loophole to delay and deny. All of us are basically saying the same thing, we purchased policy looking for protection at the same time hoping you never need it written reviews are ok but something as serious as your health and well-being we all needs to ask the Attorney General to get involved as are just small when it comes to big insurance companies and must the time because of being ill you don't have the strength to fight. It's time for the CEO and the higher-ups to be held accountable.

Cigna has been one of the most difficult insurance companies I’ve ever dealt with. I had a hip replacement last year, and they are refusing to cover my follow‑up appointment — something that is clearly part of standard post‑surgical care. On top of that, I had a bilateral mastectomy, and Cigna does not want to cover the MRIs that are recommended every three years for monitoring.

Can Cigna explain why on December 30th, not long after Medicare renewal, I received a letter informing me of a 12.5% monthly price increase on my premiums? Really? I've put a reminder on my calendar for next year come renewal time.

This is the worst insurance one could have. I’ve went over a year wanting on them to pay a $1000 plus medical bill for my wife when she was pregnant. Gave them all the information why needed and still took that long. I was threatened to go to court over payment because I was waiting so long on them to pay. Called 15 plus times getting the runaround scheme. Doctors in my area stopped taking them because they never wanted to pay so I know drive 35 minutes to go someone who is in network and takes them. Good luck if your spouse has insurance and ends up Dropping his/her insurance. Even with written proof of separation from job and letter from insurance stating they are no longer with them still takes 6 months minimum. Screw them. They will cause you to have high blood pressure. Someone needs to investigate them and take them to court for their wrongdoings. I’m going through another issue now with them. It goes on and on.

The company cares nothing about human beings! I had to go to urgent care because I fell. They denied the claim, it was not in network! Who knew when you need urgent care you have to find one that is out of town? Now I owe 275.00$ because I went to the closest urgent care! This is what you get with Cigna!~ NOTHING!

Received this insurance at my workplace. I am on ** which is not on the formulary. Due to my condition I cannot take any other Biologic. When my claim was denied I was told I would have to appeal which my specialists did. For weeks on end for one reason another I was given the run around and finally was told the appeal was in. It would take up to 45 calender days for final approval which I was promised that I would get. Now I am sitting Dec. 23rd at 1:45 pm. Was told that the case was closed out on December 10th. I received nothing in writing of this decision. I am requesting as I am writing this an email or some sort documentation. I know I am being recorded which is fine. The customer rep "Jess" has put me on hold suppose to be looking into this. Been on the phone for over 1 hr 47 min so far.

Where is the customer service help for the Medicare supplemental insurance. I have been on hold for over 2 hours. 877-454-0923 12/22/25 Monday. Underwriters approved my application on 11/26/25 and have heard nothing more. No premium taken, no ID card given, no letter sent, no nothing. I guess I have no supplemental Ins.

Garbage company. They don't care about their customers. So many ways I can give examples. The latest is I lost my medication and they don't cover a replacement for under $2000.00!!! I don't have $2k for medication. That's why I thought I had insurance.

Avoid this company if possible. They can't come to terms with several providers currently and in the past. I'm positive it's not the providers in negotiations. Cigna will nickel and dime anyone for their profits. They have just dropped OSU affiliation and had previously held out on Mt. Carmel for 9 months. This forces patients to try and find new doctors and facilities that are considered in their network. It's not just one negotiation, they do it to everybody. Save yourself a lot of headaches and look elsewhere.

Cigna was unable to reach an agreement with my wife's OB/hospital and she is 7 months pregnant. I have a long list of questions regarding continuity of coverage and have been on Cigna's site for well over an hour trying to get answers. I have spoken with at least four Cigna representatives who keep closing the chat. The chat was not closed due to being idle. I downloaded the transcripts if a manager would like them so they can see the time stamps. The website also logged me out mid-chat twice even though the chat was active. Due to multiple associates closing the chat mid-conversation, we requested and waited 15 minutes for a manager who never became available. We were promised a phone call if we got disconnected again, which we never received. We are extremely frustrated and we need answers about the continuity of care form for my wife's pregnancy care.

I telephoned Cigna on December 8, 2025 with super important inquiry. Our family has paid premiums to this plan for 2 years. Customer service agent said 'I will be right back on your question.' Fifteen minutes later, she was on phone again with me stating 'I am transferring you to another agent.' The new employee picked up and then placed me on very long hold. She eventually stated 'my computer is not working' and the call ended. 30 wasted minutes.

First you can't get to a live person without giving their AI agent all your information. Then when you finally do reach a live person, you have to give the information all over again. The reason I called them was to cancel my coverage and had to go through 3 people to accomplish and then they extracted double payment from my checking account. Last insult was when I called to get that duplicate payment refunded, had to go through it all again and then was told I would have to call back in 10 days!. Wouldn't use this company if it were free!

Horrible company. It would be worth it to pay more per month to a different insurance carrier than deal with Cigna. Total crooks. I would rather deal with Kaiser and their approval process than deal the the Cigna call representatives who barely speak English or the website that never works.

I'm upset with how Cigna Healthcare treats its customers. In September, my sister called to pay the current and past due amounts on our mother's insurance plan. After payment and receiving a confirmation number, we believed everything was settled. Later, I went to get her medication and noticed her Eliquis cost $2500. We realized the payment we made hadn't been processed.

Look at the amount of stars they have on average, this company is a big joke. Their customer service is abysmal I was told in December that it all goes towards my deductible and a happy chipper voice. They barely cover anything whatsoever and we pay a high premium. It's high deductible insurance with a high premium, but after you meet your deductible they'll 90%! How many people actually get to their deductible for them to pay 90%? Hardly any they are making bank and they certainly do not care about their consumer whatsoever. It's all about the bottom line which is money. Who owns this anyway Rockefeller?

They blocked me 16 years ago. I tried to make amends and they just stuck up their nose. Now they want a conference call only to use me as their pounding board and tell me they are all right and I'm all wrong. I had Dr. letters requesting certain services and they snubbed it. They are to talk to Drs. if need be not force their will on everyone. I now have damning evidence of a cover up. And they have ZiQ of 1,000? Spare me!!

Check #351 was send 11-19-2025 $142.17. 11-26-2025 received another payment request, due date 11-30, $142.17. So resend again another #142.17 before due date 11-30. Second time required double payment for one month, WHY?

I've had Cigna since 2019. Usually able to work out any denials or referrals. Recently moved and did all the required notifications and plan changes. Even though in same state county coverage was different. Went to new primary Care physician only to find out I had no coverage. 2 days on phone and 5-6 people and still no insurance! Thank goodness there's only a month left before I can change. Such poor service. Filed a grievance and had to explain it every time with no results.

From a facility's/provider point of view! Cigna Healthsprngs Medicare is worse than UHC! We have been a provider with them for over 20 years. Cigna never sent anything to recredential with them or told us we were no longer a provider! They just quit paying our claims staring this year (2025). At first they would pay a claim on a patient for one DOS, then deny the next day and then pay for a DOS after they denied a DOS. This has been a pattern up until May 2025. All our claims say that the provider is not eligible for services. We can't ever get a representative on the phone that speaks English! We can't get any response via email!

My employer decided to offer this insurance to us and it's been nothing but a headache. 8 times out of 10 when my doctor orders a test that is needed, Cigna denies it saying it's not medically necessary. They have denied 55% of my prescriptions so I've had to find other ways to get them at a discounted price. This is the worst insurance I've ever had. Do not get this insurance!

I am forced to use Cigna through my employer, so I have no choice, but they are absolutely useless. All insurance companies play god to some point, but I suffer from migraines every single day, very horrible ones that I am unable to treat, but they will not approve my neurologist's prior authorization and only send me a stupid letter stating how I don't qualify for pain relief, which my neurologist told me that I actually did. I am suffering and about to lose my job because I can't get a preventive - it's so easy to make a miserable life better, but they only care about being god.

The customer service is so abysmal, it boggles the mind. The website doesn't work. I was unable to retrieve my user name from a profile I set up a decade ago. Phone support wasn't helpful, and the automated phone system took 3 calls to connect me with someone. My new insurance didn't show up under my profile and there was no inbox to send a proof of insurance. They would not email this and don't mail it in a timely manner either. The onus is put on the customer to navigate a broken system. The company has no accountability for their poor technical set up.

This is in Part D Medicare. First off they don't pay for anything. I just had open heart surgery. So it's obvious that I've reached the top tier. Still Cigna garbage company pays nothing but expects you to send your payment in every month. Stay away from this garbage company that uses overseas phone people you cannot understand. For next year I've dropped them and I'm not telling them all Medicare Part D sucks because the govt doesn't care about us but Cigna is just one of the worst.

I have a simple question about trying to pick a plan. I called yesterday and was on hold for over 1 hour when I finally had to hang up. Has been 2 1/2 hours today and I am still waiting for someone to pick up.