AmeriHealth Reviews

This review has one star and believe me it only got that because you had to put a star down I would have given it -5. I changed insurances to Amerihealth because of the dental it was never explained to me very well I was pulling my own teeth at the time. I went to the eye doctors and believe me if you have vision troubles your crap out of luck. You can't find anyone that will get you frames you have to pay for your own frames because no provider will take their insurance. I was told I need

I called regarding my insurance, had the pleasure of speaking with Ms. **, she helped me through the process and ensured I understood everything. She also explained which of my options was the most convenient for me, and was very patient.

I registered for health insurance on their website, directly, on January 17, 2022 for insurance to start February 1st. The website immediately charged the credit card and I received an email saying someone will contact me. Since no one contacted me for two weeks, I called the membership department to ask if I am enrolled. They gave me a membership number and said further communication will follow. With the membership number in hand, I registered for the website wanting to request a card, which I did. The card did not arrive and no one contacted me, instead now, in March, the website says that my first month payment did not arrive, hence I am not enrolled with Amerihealth. My bank states that the payment was made. I am currently trying to request a refund from the bank.

Had this insurance for 5 years, always very helpful, pays claims on time, no hassles with pre-authorizations. They do not play games like other carriers, very polite. They do not give Doctors a hard time.

I am in need of a PCP. The one I had I can’t go to their office. They don’t take this insurance. And I need a obgyn. I went on the Amerihealth website for a list of providers and every number I called they do not take Amerihealth. I called amerihealth and asked how often the site is updated and he said daily. It’s so unreliable. I have been told I need to travel out of my town with many doctor's offices but they dropped them or aren’t the 2 I found are booked out into the new year or not taking new patients. I am in desperate need of a OBGYN. I’m pregnant and can’t even get a doctor. This is disgusting. My 3rd pregnancy, my first time in a new state and the worst experience I’ve ever encountered. No one can even help me. I’m going to cancel this insurance and Request a reliable company.

When you sign up Amerihealth insurance as a couple, only one is allowed to be primary and only primary can cancel. For sending forms and letters they ask for email and you have to respond back by mail. No ethics. Very poor customer service.

My primary did a referral for the same doctor that does not accept this insurance. I have bad allergies and can't find a doctor close to where I live. Camp Hill and further miles away. This insurance is horrible. The worst I ever had. I definitely would not recommend this company at all. It's hard to get any results when you search online.

Worst insurance ever. If your kid has special needs this company doesn't care. Completely ruined my kid's summer. I hope the person that denied it loses their job soon. My son has autism, ADHD, pica and they are trying to say he doesn't need a nurse. AmeriHealth doesn't care about kids with disabilities.

First year with this company. Amerihealth website is sucks. Got letter them I'm behind on monthly payment. Went to Amerihealth website and couldn't login because forgot credentials. There no options at all to recover user ID or Password. When I registered with my email website asks me to confirm email by clicking on link they sent me. When I click on link received in email Amerihealth website redirects to "page not found" and recommends me to clean cookies in browser. I did it few times and nothing still work. Resent hundred of links. None of them open and therefore couldn't access my account. When went to pay over phone after 6 PM the automatic system tells me Amerihealth office is closed and hung up. They could at least hire office in India that works 24/7 to process payments or fix their website.

They've been fantastic for my needs. I love whenever visiting doctors, going for tests, hospital visits or anything medical related there are no copays. Premiums unlike Medicare have held stable and rates are reasonable.

My experience with Julio ** was unforgettable. One of the best insurance agents out there!!! 5 stars all the way! He was very funny very helpful and he took care of everything I needed. Hands down the best!

Customer service is the worst. They canceled my prescription during COVID-19. And when I tried to explain my situation. "Oh, sir if you don’t pay there’s nothing that we can do." Unfortunately, I’m stuck with insurance.

While I generally try to avoid going to the doctor, I have been going for my annual wellness visits. Supposedly, an annual wellness visit is covered by insurance as long as all tests are "preventive." When I went for my blood test, I was very specific and asked that they only do preventative tests. Of course, AmeriHealth NJ figures out ways to leave the consumer paying for different things. Even with an appeal, the appeal is being done by AmeriHealth. It is a total scam to steal your money!!! The CEO of this company should be put in jail!!! Avoid this company!!! Avoid doing.

We had Amerihealthnj last year. In November we switched banks. AHnj didn't bill our new bank then misappropriated our first payment for our new 2020 plan that was sent through the marketplace. They canceled us are now bouncing us between the marketplace and various departments who are all washing their hands. Meanwhile we just got a refund from our plan in 2014, which was more than we'd owed now. Completely outrageous!

I chose this insurance because they had a long list of psychiatrists covered in my area. It turns out to be a scam. It must be ages since they've updated the list, because after spending several hours calling around, ZERO accept this insurance. Or they are no longer available at the listed location. Or the phone number is no longer in service. I think they avoid updating the list because they're legally required to have a minimum amount of doctors available and this fluff makes it look like they reached the minimum. Someone needs to start a class action lawsuit against them.

Hi! I just want to note an excellent customer service experience I had with Charlita ** at AmeriHealth. It's hard dealing with health insurance, and she was a lovely and friendly person who answered all my questions accurately and efficiently. I'm glad to have talked to her! Great customer service!

Ms ** was very helpful to confirm the renewal of our policy for the year 2020. She made sure that All the information was satisfactory and was willing to be of further assistance to find a primary doctor.

I've been dealing with billing issues with AmeriHealth since late 2018. I make my payments every month. They cancelled my policy due to "non-payment." I sent them proof of payments. They discover that my payments were being misapplied to an old policy I had through the marked place. They send me a check for $2800, the credit balance on the old account, because they said they couldn't apply it to the correct policy. I was instructed to then send them a payment of $2400 to reinstate the cancelled account. I did exactly what they said. Then I call to make the next month's payment, because the patient portal information is wrong again, and I don't feel comfortable making the payment via the patient portal. They tell me that they sent me the check error and I owe them over $3,800!!! Once again, I send them all my proofs of payments. I was finally able to make that month's premium over the phone.

I had blood work and my physical in September. The lab called Amerihealth and got approval, my Dr's office called and got approval. When they received the invoices they denied and retroactive 2 months canceled my coverage. Over the phone they say everything is OK and call a week later to say coverage was canceled. Never refunding me or paying my claims. Buyer BEWARE.

First of all, this company will not accept credit card or auto payments. You can only pay your premiums over the phone or their website, with checking account or prepaid debit card. This is ludicrous. I am going to choose another company because I needed cardiac tests. They charge more if it is not done "inside the doctor's office." How many doctor's offices have Echo Labs? My cardiologist is located in a large medical center and the test are done in the same building. I don't understand how they can get away with this practice. They may be cheaper in premiums but it is not worth it.

I paid through marketplace and they barely covered primary care or podiatrist or ER visit. I had to report them to department of Banking and Insurance and barely amended. They receive tax credits and money, and should have covered. I will report again to Dept. Of Insurance and Banking.

I've had AmeriHealth for several years now, without a problem, but I never had any issues. I had a biopsy done for skin cancer when it came back positive. I called the company and explained that I needed to have a MOHS procedure done and wanted to make sure it was covered and the doctor was in their network. I was told yes, he was and yes, I was covered and it was just a $75 copay. I wrote the name of the girl, I spoke with, the date, the time. They refused to pay it saying at first that it was done at a surgery center (which it was not) it was done in the doctor's office.

This is the worse insurance company anyone could chose, including myself. I was hospitalized for 3 days and they are not covering services! In the hospital! All of my medications (I am a type 1 diabetic) are not covered by this insurance AT ALL. Customer service is a JOKE, just horrible.

Too funny these people...after speaking with them they confirmed that my additional (scheduled) payment that was received for December would be refunded to me due to Accolade billing nightmares/payment processing and overall deplorable customer service; today I receive an invoice of negative (1) month premium again.

Where to begin is really all I can say without writing a book. From day 1 choosing to have coverage with this company was the worst decision I ever made. Besides the worst customer service I have ever experienced, they have an outside billing company called Accolade; this company has no clue what is going on. Every month my payment was submitted prior to due dates, I would then get an invoice/bill that stated I owed (1) month payment... A few days later I would receive an invoice stating negative balance; no payment due... Another few days, get another stating that I owed (1) month.

I was hospitalized with a fractured vertebrae on Memorial Day weekend. The Orthopedic Group that saw me in the hospital doesn't take my insurance local value network. I went home in a back brace and thank god my daughter was here to help me find another orthopedic. She was on the phone with the 3rd party provider accolade for over an hour and on a another line calling the doctors they were saying accepted this plan. Most of them did not. Since then I have been referred by my Primary Care Physician to an Ear Nose and Throat Doctor who take some AmeriHealth plans but not mine.

Unfortunately, I chose AmeriHealth for 2018 because the monthly premium was $100 less per month than Horizon BC/BS. What a mistake. I have never had such a bad experience with any company in my life and as this is regarding my healthcare, it is important. A few examples: On hold yesterday for 45 minutes and never got anyone to pick up, had a question on coverage, they outsource Customer Service, despite having autopay from my bank, I've received letters that I'm not covered for non-payment.

Just to pay your bill you have to go through an outside vendor. It's been 4 days waiting for them to process my payment. I'm not sure if I have insurance or not, but I'm not going to wait 2 hours on the phone to talk to a moron. They raise rates every year and the coverage sucks.

This is my second year of having Amerihealth, and it is even worse than the first year. If you EVER have to call them for anything, make sure you set aside, I am not joking about 3 hours, because you will be on hold (With blasting circus music) for at least an hour and a half, and then you will be transferred around (probably hung up on accidentally) for the other hour and a half. The first year we had them, my wife went to the doctor twice, I didn't at all, the next year they raised our premiums by $100 and it still costs me $80 to go to the doctor. I called them to see if my plan covered vision (for close to $700/month for two healthy adults it should) and they kept sending me to a different department which hung up on me twice and I gave up and paid $300 for my glasses. Can't tell you to avoid them enough.

I've had this insurance for roughly 3 years now and I would give just about anything to switch to another company. I'm covered by them due to the Medicaid expansion under the ACA, which at first seemed like a blessing, but this company is a literal circus. When I went to fill my prescription on Tuesday, I'm told that my prior authorization had run out so they were denying me until it went through (which almost always takes a week or more). They're currently breaking Pennsylvania law regarding prior authorization that the governor just recently implemented for Medicaid recipients. As of the signing of that law, insurance companies who are part of Medicaid cannot deny someone their medication as part of medication assisted recovery due to a prior authorization. AKA prior auths are now illegal for MAT.

When dealing with the always impossible to talk with Accolade, eventually when you get through ask for the extension number of that individual so bypass the unacceptable time spent on hold. The obstacles put between you and the best treatment are solely financial and with these incredible hold times mean participants give up trying, just what they hope for. I cannot recommend a different provider but this is without doubt the worse experience I have encountered at any healthcare provider. My recent disappointment was turning up on a specialist referral, paying copay, waiting to see doctor to be told I was required to first try 3 different treatments - topical creams - and wait nearly 5 months before I could reapply for the medically proven best solution for my issue. It is not life threatening but why am I paying premiums to not get my specialists recommended course of action.

Stay away! Far away from this company!! The customer service is the worst of any company I've ever dealt with!! Trying to call their support team at ACCOLADE, is a LITERAL "WASTE OF TIME". You will sit on the phone for hours, then when someone answers and takes ALL your info, will transfer you to a voicemail that will NEVER call you back!! Or, will simply transfer you back into the queue where you will wait for another 30-45 minutes!!! Ridiculous!!!! I've called them several times over the last year and the result is the same!! I am moving my insurance to Horizon or Blue Shield ASAP!!!

Amerihealth Insurance is the worst medical insurance I have ever had. I have been with Blue Cross Blue Shield of NJ for many years and never had a claim processing issue. With Amerihealth, it is a nightmare!!! Examples: 1. I am told to go to Lab Corp for routine blood work. I did, over a month ago, and they processed it as a Tier 2 facility and I am told to pay the bill ($497.00+). I called Amerihealth and they stated they will reprocess. Sure they will, I received an EOB stating Denied. Now I have to deal with Lab Corp with a credit card and Amerihealth who still has not paid the claim.

Amerihealth is flat out horrible! I am constantly fighting to get the medication I need to be semi normal, but cannot ever seem to get it! I have been trying to get MRIs to figure out my horrible 5x a week migraines, but they won't approve my MRIs! After trial and error on some 15 different medications for my anxiety, my doctor finally nailed it. Can I get it??? No! Unreal! I will be researching how to take this further. Because of amerihealth's constant denials, I am not able to maintain basic day to day life without difficulty, or prove my health issues in order to get relief! And the real crap of the story is I see people every day getting the prescriptions they don't need so they can sell them for street drugs! The real people in need suffer!

I've been attempting to call this company on the daily to terminate my membership with them. CONSTANTLY having to wait for someone to call back, also they called back saying there's no representatives available!! Then when we finally get someone he says too bad since we never talked to a rep??? What! It's been days!! Another issue is they kept messing up our billing created us two accounts and said we owed 1800 OVERDUE!!! WE PAY EVERY MONTH! And called about this issue 5 times. If you're looking for a health insurance company DO NOT CHOOSE THIS ONE! I request my membership terminated 4/1/18 SINCE I'VE BEEN CALLING SINCE THEN TO CANCEL IT!

Being on Disability with Medicaid I have been with AmeriHealth for only one month. After getting a prior auth that was required, the medicine that controls my learning disability was "Denied Completely" and regarded "new" and "unnecessary". I had to borrow money to buy it outright. (I have been on this same medication for over 5 years and it has helped with my mental illness considerably) When I called AmeriHealth the rep told me that I was not supposed to fill my medicine until it was resubmitted for approval; and should I run out, to go to the Emergency Room! ABSURD! The NEXT DAY an APPROVAL arrived! I called to confirm this and was told that the pharmacy would reimburse me. 3 weeks later, NOTHING. Another phone call. Another rep said I must request my reimbursement in writing to PerformRx.

I have been trying for ONE WEEK to terminate my health coverage with this company which I got through the marketplace. THANK GOD I am now getting coverage through my company. Absolutely NO ONE answers the phone. You will get caught in the "loop from hell" and never be able to reach anyone. I have even tried e-mail to no avail. I hope Amerihealth reads this message because now it's the only one they're getting from me. Please terminate my policy as of 4/1/18. You will receive no further payments from me. When I receive the notice that I've been terminated due to non-payment I will laugh and throw it away YOU MORONS!

I have been a customer with Amerihealth for over 10 years and will never be a customer of theirs again. My coverage was canceled due to late payment, however, I received no notification of termination and continued to receive invoices from them and they continued to deposit my checks for months following. They claimed they "issued a refund" when in reality they held on to over $4,000 worth of checks before I had to finally request that they send me my money back. When I asked why I never received a clear notification of termination, they claim that they are not required to notify their customers of termination or of termination dates. NOT REQUIRED TO NOTIFY THEIR CUSTOMERS OF TERMINATION??? Let that one sink in a minute.

Looking through so many of the reviews on here, I see I'm not alone. I enrolled in Amerihealth in 2015 through the Medicaid extension under the ACA, in Pennsylvania. In June of 2016 I had a cyst removed from my neck. I was told by the staff at the doctor's office that my insurance company had approved the procedure. I also had a blood test and a chest X-ray. No one at the hospital ever questioned my insurance or asked for any kind of payment. Then about six months later I get a bill for $24,000, then a bunch of other bills totaling about $10,000.

Amerihealth is horrible. Their customer service is unreachable. They don't answer the phone. My son is in college out of state so I have to sign up for guest advantage program, but they do not have any Doctors that take Ameri Health who are taking new patients. They don't pay bills. It is sad that this company has the name Ameri in it. I guess they're all the same, more money less coverage. All they care about is the dollar and not the people. I would leave zeros on all of these stars if it was possible but they are making me give them 1 star.

Thousands of pages of documentation deliver a very clear story that AmeriHealth is a company which is set up to fail at their job of reimbursing their members for health services. Just about every single healthcare transaction has had some sort of problem, from delayed payment which leads to the subscriber being taken to collections, to the seemingly random denial to pay claims which have been successfully processed in the past, to the misdirection of reimbursements time and time again to the wrong parties. All of this seems to lead to the premeditated act of paying as little as possible and taking as much time to resolve the issues as is possible. We now have a Senior Account Executive, promising to look over every single claim of ours before it is finalized to be sure there are no problems. Problems have continued, regardless. Some of the main issues we have had since we started with AmeriHealth in February 2015:

I'm seeing a lot of negative comments which made me want to make an account. I LOVE AmeriHealth. I literally pays for everything! At least for me. I see a couple of specialist and they pay for them. Any medical test they have paid. The only thing that they did not pay for was botox on my bladder because they said I was too young and they wanted me to have other options to see if that would help. I recently found out that they pay for gyms. Two where I am at. Sometimes the doctors will prescribe me something that's almost $400 and they pay for it. The only thing that they stopped paying for was this medication that was almost $400 because I think it was out of their list that of treatmemt medication that they pay for but I'm working on that one. I did get the resolved and they will pay for it now. Otherwise I have NOTHING to complain about AmeriHealth. But a lot of people are different and have had problems with them I don't know why. Highly recommended it.

Amerihealth NJ continues to send my husband invoices even though we never enrolled In Amerihealth, no longer live in New Jersey, and we have been enrolled in another plan (Oscar) from Day 1. That doesn't stop Amerihealth NJ from sending us invoices for hundreds of dollars 'past due.' This company is a scam and should be closed by the government. I don't understand how it is allowed to operate. I fear that confused consumers might think this is a legitimate business and be forced to pay these fake invoices.

I called Amerihealth yesterday regarding a letter I received dated 12/6/16 from them informing my subsidy credit was reevaluated for more $ for my plan I chose for the year 2017. My invoice that went up considerably from my 2016 plan did not reflect the reevaluation amount (credit). I was told it was not from them (Amerihealth) and they do not reevaluate and a third party call was patched in with the market place that also denied sending it. It was from Amerihealth signed by the CEO. Does the right and left hand know what it is doing at Amerihealth?? I didn't send the letter to myself! I am taking my complaint to my local Senator's office!

My claims have been unpaid for over a year. I want to tell everyone to write a letter to the Commissioner of Insurance in your state. They will take action. I was reimbursed 2 months after I provided proof of my claims.

The absolute worst customer service. I had claims from December 2015 they denied saying my policy had been cancelled. Initially when I called they verified my policy was never cancelled. I was told the claims would be sent back to the claims department. I have been calling them for 5 months now. Every time I called and was told the situation would be taken care of, the person made a mistake and I had to start all over. Spoke today to yet another supervisor who said she would contact the claims department and follow up with them. I also filed a complaint with her. If this is not resolved I will file a claim with the NJ Dept. of insurance. Stay away from Amerihealth!!!

Was told renewal plan was same as other. Go to ER. Suddenly instead of $100 copay it's 1500 in network (NEVER TOLD) then I get a $600 facility charge for in network hospital. ER doctor sends bill for $602. I had no choice in who I got. I am told one thing by one person, then another by another. This began in January and I have been jerked around and keep getting conflicting answers. They now have a company called Accolade to "help". It's just more jerking around. No clear answers. They have no responsibility to me as the person who pays them, no one looks out for the insured and their incorrect information and bs has wasted hours of my life. I do not trust them anymore. They take my $$ and do nothing. It is disgusting. HATE THIS PLACE WITH A BURNING PASSION!

I was an unlucky owner of Amerihealth insurance for 2 years. I was at the doctor maybe 5 times, and had problem with 3 payments. They didn't want to pay for the PCP visits, all the time they see some problems with the doctors, or they were unable to change my name in the system for 1.5 year! After spending a huge amount of time, they did it. Then I change the insurer.

Stay away!!! Terrible customer service! Insanely rude! They will flat out lie to you and fight with you on the phone. Signed up for a policy via healthcare.gov. The policy did not match what they displayed on their website. Which means they showed I was covered for services I was not. Each time I called Amerihealth, I would get a completely different story. At one point, the CSR told me I have no coverage (couldn't even visit a hospital) if I was outside of the service area.

I am part of the Amerihealth NJ Regional Preferred Network. I pay upwards of $2,200.00 per month for out-of-network services. On top of my premiums, I have paid my providers $20,000 out of pocket. After my deductible is met, I should receive approximately $12,000 back from Amerihealth. To date, they have only reimbursed me $4,000. My son has autistic spectrum disorder and he see therapists three times per week. I have claims for my son's services dating back to July that have not been reimbursed yet. On one claim alone I have called 4 times still with no resolution. Randomly dates-of-services (DOS) are left off claims. Some are paid and then some are noted as being applied to my deductible even though the deductible is met.

What an awful experience! They lied to me that my provider is on a tier 1 network and the copay will be $15. Now they claim they never told me that and that my provider is really tier 2 with a $50 copay. I've called them numerous times and they either hang up on me, or never return my call. What an awful company with the most awful customer service. Please save yourself the headache and do not use them!

This company operates like a criminal enterprise. They take your premiums and pay nothing. My claims have been processing for 3 months. They are still "in process." Every rep I talk to cannot even tell me why, literally! There's no rejection code. They sit there ignored. I have several claims and recently had surgery. It takes ages to get through to a rep and even longer to speak to a customer supervisor. Or you get put on hold for half hour or more. Emails go unanswered when sent through their customer portal. I was told someone would definitely call me back in 48 hours and guess what, nothing! They are a fraudulent company. Please do not do business with them.

AmeriHealth Insurance should, I repeat, should not be in business. Every facet of their operations, from customer service, to claims, approvals for imaging, to centers where a patient can go to be scanned or seen by a physician, you are harassed by someone in a letter of disapproval. They are the WORST HEALTH INSURANCE CO. I EVER ENCOUNTERED. I had to report them to the state on two occasions. Please if you have AmeriHealth, run to a different provider even if it costs more.

This is new insurance for me and I have not been able to do a provider search for the past 3 weeks. I call customer service who need a ton of info prior to talking to me to be told that the website happens to be down "today" and they can't help me. They don't know why and they can't control that. I'm paying a lot monthly for what exactly??

I had to pay for prescriptions even though I had reached my out of pocket maximum because Future Scripts computer was not talking to Amerihealth's Insurance. Almost a year later Future Scripts will not return my funds. I will be on Social Media and TV. I've been working on this for almost 8 months.

Please be advised: I was made to lay out payment for my wife's heart medication ($375.00) and was told I would be promptly reimbursed. That was on Nov. 11th, 2014... a full sixteen months later I have yet to be paid. Although I sent them proof several times I was, once again, told they did not receive the proof. This is just plain wrong.

This insurance company is one of the worst. Like others have said they are cashing my checks but telling me that my daughter had no health insurance. There was apparently one missing payment that I thought my bank had sent electronically. I explained that there's was some sort of error made a double payment & was told I'd be reinstated. Well I wasn't. Called again. Was told someone would call me back. Nope. I call now mind you. They are still cashing my checks & have over $600 of my money. They now deny reinstatement with no reasoning & it's 5 days past open enrollment.

This company needs to be investigated for fraud against the consumer. We have had a similar situation to one of the reviews listed. Amerihealth deducted 6000 from our account over the months and has not covered one medical expense. You cannot get one competent person on the phone to help you. I have four children. I had a child this past year, and all expenses were paid out of pocket because they kept promising to fix the situation and never did.

Amerihealth took 7,000 of our $$ bank receipts shows our payment. Husband was informed at the hospital he was ineligible. Hours trying to figure out what the issue was. Tons of call to ins co. Not one supervisor ever returned my call. Finally reach supervisor bank statements show month payments over 2,000 a month paid and we were dropped as of 11.1.15 with any knowledge! I recently had 2 surgeries done one in December 15 and last week. Advised they will send info to reinstate could take up to 72 hours! Meanwhile 5 family members with medical issues no coverage yet. Amerihealth has my payments! Very upset!! Still no answers to where our $$ is!!!

I tried calling Amerihealth to discuss enrolling in them via the affordable care act. I was on hold for over 30 minutes and no one answered the phone. I will switch to United Healthcare.

The biggest problem I have had with Amerihealth happened back in July. On July 4th I was released from the hospital with 7 broken ribs and a broken wrist. I was in severe pain for weeks and on July 14th my Doctor wrote me a prescription for a stronger Fentanyl patch. My plan it turned out required prior authorization. The pharmacist faxed my Dr. the phone number to call at Amerihealth which they did and were told the necessary document would be faxed to them. By 4pm they had not received the document. I call customer service and was given a total runaround.

I have attempted to contact them to make a change in the plan. When told to hold for a representative I was disconnected 5 times. Emails have been ignored. Perhaps because it is the time for open enrollment they are overwhelmed. Since I was completely unable to reach Americare NJ after repeated attempts I enrolled with AARP insurance United Healthcare and found them to be easily accessible, responsive and knowledgeable.

I have tried to get approved providers to go to and have consistently over many days and many efforts not been successful. This company is terrible and I will not be with them in 2016. I sure hope other insurance companies are better, although it would almost be impossible to be worse.

This is the worst company that I have ever dealt with. They changed my policy at the end of the year without my consent. Billed me a higher amount than they had quoted and then were unable to change the policy to that which I requested. I called every month since January to be left on hold for long periods of time without anyone seemingly interested in helping. The only thing they have been able to do consistently is bill me and threaten to cancel my policy if I didn't pay (even if they have billed me incorrectly for most of the year). I had asked to add an additional dental plan in January (and was paying for it) but for 6 months they have been unable to confirm what the plan was.

I have an individual exchange plan with Amerihealth. Recently, they sent me a new ID card with a new account number with a letter that advised me to activate the card by phone and dispose of the old card which I did. I pay my premiums by direct debit but for some reason they did not debit my account for September. When I called customer service I was given the runaround. One rep told me that they had no record of my account. Another rep told me that they were changing to a "new system" and that I would have to re-register for premium debits or I might lose my insurance! I tried to re-register but was put on hold and eventually disconnected.

My wife has been taking a specific medication for nearly 10 years. Amerihealth declined to pay for it. The doctor sent in a prior authorization form and Amerihealth denied it again. The doctor knows my wife's situation and prescribed this medication knowing it would help her. Now, she has to live in fear that her chronic pain, heretofore managed, will come back.

I have been diagnosed with a nodule and need a biopsy. Have called several listed doctors in my network and they are all telling me they have been in negotiation with Amerihealth for over a year of nonpayment to them and are not taking Amerihealth insurance. I have called Amerihealth and have been promised a call back from a Manager and never receive a callback. I keep trying everyday to contact them and after 30 to 40 min keep getting the runaround with no answers. I am extremely upset and need a biopsy and can't get a Dr. so my primary care doctor can write a referral. This is insane. Day 5 of this nonsense and still don't have any answers, nevertheless a return call. Please help. My health is in jeopardy!!!

So many things to list. But most recent my husband needs an MRI for back issues. Goes to GP and she sends to Specialist. He is given a referral for the MRI. He calls to make apt at radiology facility. They say they don't take Amerihealth NJ, and for us to tell that to Amerihealth (why would that be our job). Anyway we do call and the customer rep tells us "yes you can go to that facility". I have him email me a list of all facilities in our area, and yes they are on there. We then get a written approval from Amerihealth with that specific facility on there, so my husband now goes to facility in person to show them this letter with approved referral for their facility.

I have been calling 2-3 times per month regarding an issue with the dental portion of my health insurance and it is now almost August and I still don't have a resolution to my problem. Every time I call, I am told they will put a request in and someone will call me back, and so far I've never gotten a call back and no one will handle the issue.. So I am being overcharged every month and when I don't pay the extra amount I get letters stating that they are going to cancel my coverage, when they are the ones who gave me the new lower premium. And on top of all that, I called 7/10/15 to inform them that my children will be covered under a different insurance as on 8/1/15 and please expire their insurance as of 7/31/2015.

I have amerihealth insurance. I have a serious condition called cholesteatoma I need surgery for. I need a radical mastoidectomy done. It's an advanced infection and neither my ear drum or bones can be saved. I will also need to get an implant in the future so I can hear. I have to wait till Aug 31 just to talk to the Dr about my ct scan results and I already have them. If you don't get this surgery done fast enough you can get a brain abscess or meningitis which can be fatal. Why would a Dr who swore under oath wait on this? I have headaches every day and now I'm getting bloody noses when I wake up. I really feel this is an insurance issue because they wouldn't even help me find a ENT surgeon to begin with.

I am the group plan administrator for this plan. It was effective 1/1/2015. One employee had minor surgery in March and was denied for no pre-authorization. The surgeon, hospital, etc. are all still attempting to get paid as they obtained pre-authorization. Another employee obtained a referral from his primary care physician for 3 months of chiropractic care. The employee has not been able to continue his treatment as his first three visits were denied for no referral! The office manager has repeatedly resubmitted the referral but the claims are still denied. When called, an AmeriHealth customer rep told the employee, "yes we have the referral" but the claims are still denied. I will be taking this up with the NJ State Department of Ins.

Nightmare with this company. I bought it through Obama care. I spent only 5 minutes with my doctor in 2015 but at least 20 hours with AmeriHeath solving my date of birth problem they created and premium payment. Every time they told me the problem would be resolved in 3 to 5 days, but it has been two months and I am out of medication and I had to cancel all my doctor appointments. I wonder if there is any responsible person out there and does not lie.

I have been with Amerihealth for more than a year. The only thing they have done right is collect my money and whenever I went to the doctors they would not pay for the visit or the bloodwork taken. They double charged me twice once in February and when I called they told me they would "look into it" and never did. When I asked for my money back they told me they couldn't give us our money back and we wouldn't be charged for March. But they did charge us again in March and they still did not give us a reason why.

I went through the Marketplace to get a plan with Amerihealth starting in January 2014. Went with their Gold plan to fit my medical needs. All went well for 6 months. When we had "lifestyle" changes in our family, I contacted the Marketplace as required to inform them. They then contact Amerihealth to make required changes to our family plan. What a nightmare... It took months to remove my daughter from the plan as she now had her own insurance through her job, all the time being charged for her.

Overcharged on premium with threats of cancellation of coverage unless the 70 dollar overcharge was paid. I finally paid it for fear of cancellation. Months of ongoing requests for my wife's ER doctor at bay shore hospital, now a 3000 Gastro bill. Months and months of calls and rerouting of calls, no follow up, or accountability.

Although the insurance coverage provided may fit your needs, just hope and pray you never need assistance from Customer Service or Billing. I have spent hours on hold and speaking with representatives regarding my now former account. Rarely was an issue addressed in one phone call even though each rep promises to do their job and resolve the issue. Thankfully I moved out of NJ and can no longer avail myself of coverage from AmeriHealth.

I had scheduled on Monday to be picked up for Wednesday at 11:25am. However, when I was ready to be picked up at 10:25am, and after 10:40am when I did not receive a phone call I then called the hotline to find out where was my ride. I was then told that they were unable to pick me up and due to the fact that something had happened to their driver and that they were trying to locate another driver for me. My concern is why didn't they tell me earlier? This is not the first time. On another occasion I was stranded for at least an hour because of their driver who claimed that she was unable to locate my address. Their customer services sucks. The people that they have hired to respond to your calls, you can't understand a word that they are saying.

I absolutely recommend to purchase this plan. First of all, they give you the best plans for the price. Believe me, I did research last year, and this year too. Nothing beats Amerihealth. 0 deductibles, 0 coinsurance? Show me another plan in NJ having that, you won't find any! We use this plan for the second year. Me and my children visited doctors multiple times, labs, tests, I even had microsurgery. Plan covered everything as promised with 0 headache.

Someone below said they are worse than Comcast, and though that is hard to do, it is so true. I could not log onto their website to review my benefits - of course, I never received a booklet -- because every time I entered my User Name (as verified by email from them) it defaulted to another name. No matter what I did, I could not log on. Sooooo I call them and the woman, to her credit, tried many times to log on herself, to no avail. After more than an hour of nonsense, changing my password from my end and then hers, she could not correct the problem. Though I repeated over and over again that the problem was with my user name, she seemed to ignore what I was saying and stayed fixated on repeatedly changing my password.

I am writing this review on their recent billing and my last 6 mos. with Amerihealth. When we started with Amerihealth in July of 2014, they couldn't get our start date correct so we were double billed until Dec. 2014. This despite me calling repeatedly to straighten it out wasting hours on end. I literally was in tears some days with them being bounced to department, etc. Never mind the fact that while doing so, they cancelled my insurance on me twice. TWICE! Once I found out while checking in to the doctors office. Then whenever a claim went through, it wouldn't be processed correctly. Once again back to waiting forever to straighten that out. They would tell me they were in the wrong and would reprocess it. Great! However, they would get it straightened out only to several months. Later, for some reason, they would take their money back from the doctor's office saying it was a mistake. Back to square one again!

It took one and a half hours just to find out if my eye care physician was covered under my insurance. Not only did I have to speak with several people before I got the info I was hung up on once and no one tried to call me back. It was one of the most frustrating calls I have had to deal with. AND it wasn't even routed through another country. These were Americans!

I purchased Amerihealth insurance through the Marketplace. It was the worst decision I have made through my 62 years of life. My insurance went into effect 5/1/14, though it took an additional two months for my pharmacy to accept it because Amerihealth typed in the wrong birthdate. It was a "simple" matter of Jan 16 typed in as Jan 15. I was told by a customer representative that it would take two weeks for the correction to be made. It never was.

It takes more than 1/2 hour to get anybody live on the phone at this company. When you write via email, they never reply. When you ask them questions, they never give you a straight answer. And all for $500 more per year. This company needs oversight. It is a horror.

Joined Amerihealth NJ after my Cobra Ended in July 2013. Since then I paid them a $1450 monthly fee. As of today they have not paid for any of our services. If I am in PR they don't pay, if we go to the doctor office they don't want to pay, Medications, they don't want to pay. The last one on medications is went to Walgreen's to get my Blood Pressure Medication as I did for 5 years to find out Amerihealth NJ said they won't pay for the medication, they wanted the pharmacist to call the doctor and change my medication for something generic. This was during Thanksgiving weekend so no doctor available.

My wife resident in rehab facility whose financial department of Alaris, Cherry Hill, N.J. kept bugging me about co-pay and even had audacity to suggest to disenroll me from current Amerihealth and go with Medicare so that they could get their co-pay. Ironic thing is that they sent me bill for $500 which, would have the check in mail right now. In any event, rehab was worse ever so I went to another home and was promptly told that my wife no longer had coverage with Amerihealth! No notice was ever given. Two checks were cashed by them and the invoices indicate coverage for that pay period was from 12/01/14 to 12/31/14. I also have power of attorney over the wife. Now this seems downright criminal to me in view of the fact that she is at a critical point in her care and their response is to dump her. I should be able to do something about this! She should be re-admitted to the hospital to be re-evaluated. I need help and advice here.

Customer service is not knowledgeable about any information regarding plans, status of plans, status of enrollment, etc. I purchased my policy through Healthcare.gov and they have no status that the plan is in effect and as a result I cannot pay for the insurance. The wait time on Amerihealth is always upwards of 30 minutes and then there are no answers because they have no evidence that I have a plan in effect. This is 4 business days after signing up on Healthcare.gov and Healthcare.gov has a definitive status the plan is in effect. If can't pay for the plan by the start date I can get dropped. Since when do you have to jump through hoops to give a company your money?! We need more options for insurance carriers in New Jersey. This company cannot effectively manage the demand.

Purchased insurance thru the marketplace 2013 for 2014. My experience with Amerihealth NJ has been nothing but stress and aggravation. They switched my plan from the one that I picked thru the marketplace. They have yet to get my bill correct. You sit on hold forever. There is no customer service. This company needs to be investigated and shut down!!! We are into November now and no correction. I paid what I know my premium is minus the subsidy. Called my bank and blocked any attempt by Amerihealth to withdraw any funds. Worst company ever!!!

When Obamacare took effect, I could not keep my BC/BS policy of many years, so I signed up for AmeriHealth directly (NOT through the healthcare exchange). There were multiple enrollment glitches from day one (November 19, 2013). AmeriHealth was unable to resolve multiple errors through their customer service, which has been and remains in a state of utter failure. In exasperation, I filed a formal complaint with the NJ Division of Banking and Insurance on March 1, 2014. Over the next six months (despite countless attempted phone calls, faxes, e-mails, and letters), AmeriHealth failed to resolve the outstanding (but easily resolvable) glitches, potentially leaving me with non-ACA compliant insurance.

For two days I have been trying to speak with someone at Amerihealth regarding whether a provider is covered under my plan. The doctor is showing on their website as a provider but when I called to make an appointment, the doctor's office was not sure whether they were covered under my particular policy and told me to check with Amerihealth. Such a simple question and yet I was on hold for over 40 minutes on Friday, and have been on hold for over 30 minutes today with no response. I should note that the billing office answers the calls immediately. What is going on? I will be changing insurance companies at the next opportunity.

We signed on with amerihealth through the market place when we were forced out of our old plan. We did receive a subsidy so let me state that we are grateful for that. The policy was sold to us with vision care. My account online states that my family has vision care. The site directs us to Davis Vision in which we have to choose our provider from their list. Upon calling three different providers on the list two said they don't accept Davis Vision and didn't understand why their names are on there. The third did accept and proceeded to take my acct number so she could verify that I actually have vision. Imagine my surprise when she called back and said "you're not covered". She asked that I call to clarify this which I did. Are you ready for this response? Not only do I NOT have vision, I'm forbidden to get it through my subsidized policy. I'd have to buy a separate vision policy if I wanted those benefits.

After canceling my insurance plan (as my current employer now provides coverage) I continue to be charged monthly by AmeriHealth. Not only have they continued to bill me, I have spent hours on hold, multiple times, and only to get nowhere.

I had purchased my Amerihealth plan through the marketplace in May of 2014. The approval was quick and I made my first payment with my Visa card all in the same afternoon. A week later, I received a letter from the marketplace stating my approval and the amount of my subsidy. I waited another week before inquiring about my Amerihealth card and booklet. I was told that even though they had withdrawn from my Visa, and gave me a confirmation number 2 weeks earlier, I was not yet in the system, BUT that my coverage (that I paid for) would be retro to the 1st. That is just about as useless as anything.

I contacted AmeriHealth on February 17, 2014 requesting my benefit handbook (a hard copy). I have called almost every month since requesting the same thing. I have been given one excuse after another. I have written letters to the Philadelphia, PA office and the Cranbury, NJ office. As of today's date, July 3, 2014, I am still getting waiting. The letters I have received from them have indicated that they were overwhelmed, etc. etc. That they will check into this matter. However, they never include a telephone number to reach them. They just say to contact customer service... which gets you no satisfaction at all. I asked for a telephone number for the person who sent me the letter, but they will not give one to me and instead tell me that they will have someone call me.

On June 27th, I discovered on Amerihealthexpress.com that my son's health insurance was cancelled on March 31, 2014. I continued to receive by mail monthly billing statements and payment due as usual up to and including June 2014. Had I not looked on his account online, I would have never known of this termination. I called insurance company and after staying on hold for over 45 minutes I finally spoke with someone in customer service. Told I had to hold on to be transferred to Member Services. Spoke with Member Services and was told they sent out three letters informing us of the termination because it did not meet the requirements of the Affordable Care Act minimum coverage and that we should select another insurance plan.

Never in my life have I had an insurance co. like this one. Only had for 6 months and if I could find another ins. co. I would. Twice now I have been pummeled with medical bills that they don't cover. Never told I was going to have to pay something and then out of the blue I get 2 big bills. I am on a fixed income and this doesn't help matters. This company doesn't even have a dental supplement. I have dental work that needs to be done and twice I got a 45 minute runaround just to find this out. All my previous insurers had dental. Customer service is a nightmare.

Consumer Alert!!! Do not do business with AmeriHealth!!! I bought an off exchange policy effective for 1/1/2014. I paid FULL price for this plan. No subsidy. They never covered me. They refuse to refund my premium. I bought a plan from Horizon which began on March 1, 2014. I contacted the NJ Dept. of Banking and Insurance and filed a complaint.

Just recently, got my Amerihealth insurance card 2 days ago. I tried making a appointment with a Dr and was told to call my insurance to make sure they took the insurance. I was on hold for 5:30:16 sec. amazing... frustrated... wanted to scream. As I was on hold, little messages came on. One was to get their app on your phone. I did... I found more information on that phone app than I did on the website. Check it out. Oh, by the way, no one answered and I finally hung up because the 2 portable phones died and I just couldn't take it anymore. I figured since March 30 was the last day to get the insurance, everyone waited for the last minute like me. So the lines were ringing off the hook. I would say in a few weeks it will calm down. Whew... and stay in good health till then. Have a nice day. BTW, when you are able to get customer service, they are very nice and helpful.

Amerihealth cancelled my policy without any significant warning and continued to withdraw funds from my account. After contacting them and getting reassurance that withdrawals will stop, they continued to withdraw funds. I was unable to access my "payment method" from the website due to cancellation of policy evidently caused by Obama's Affordable Care Act. Finally had to get my bank to stop payments to this "Black Hole" and reimburse me for the loss. Their performance has been excellent while my policy was in effect but this transition to welfare-style health care has killed my commitment to this Health care provider. Through this entire ordeal, they sold me a new ACA compliant policy to replace my old one but nothing ever came from that. Trying to call them to get information or status about your "new" policy is next to useless and the quality of their associates has dropped to a zero grade. Because they tried to steal my money, provide no services and don't answer the phone anymore is the reason I recommend you AVOID THEM AT ALL COSTS!!!!

I called them up for many issues on my recently bought health plan and no representative picks up the call and I never got a chance to talk a real person. I hate this... Very intolerable!!

I had a grand mal seizure on April 11, 2014. Doctor increased medication from 250 mg to 500 mg on April 14. That medication needed approval from AMERIHEALTH. Medication approved on April 29, 2014 (2 wks later). Doctor requested an EEG, GLUCOSE, & MRI on April 14. All were approved and done w/ exception of MRI. Went for MRI on April 30. Was not approved. Got home & called AMERIHEALTH. Was told MRI go through a 3rd party & the doctor sent it to the wrong department. I asked to speak to a Manager after being on hold for 46 minutes, spoke w/ manager & voiced my concerns. Upon hanging up I heard Manager laughing w/ someone else. AMERIHEALTH IS A JOKE. They think it’s a joke when you complain about the confusion. Your health, medication, requested tests & concerns should be the focus, not explaining to a customer how wrong the doctor was or third party associates. Never experienced this type of behavior & problems with Charter Health!!!!

I signed up with Amerihealth via healthcare.gov. In the first few months I really had issue with customer support. I couldn't even get down to paying my monthly premium. To some extent I could understand that as they could have been bombarded by subscriber because of the new health care law. The real issue I have is, them not covering prescription drugs they claim they do. I check the drug name on their website whether they cover before I signed up. That is one of the reasons why I signed up. They are giving me a run around in accepting my doctor authorization letter. I have been trying to do this almost every other day for the last two months. My doctor has faxed the letter to 8886715285 multiple times. When I call 8886787012 to check if they have received it, they tell me they have not. They are just too cold about it and say "well, we haven't received, there is nothing we can do." Come on! We live in a techy age. When my fax machine is giving positive sent reports how come they cannot receive it? I think the idea is to have the consumer keep trying and finally the consumer will drop dead!

No one possibly has this much time to manage health insurance without even having an illness. I signed up for this garbage, thanks to Obamacare discontinuing my Horizon policy and have spent endless hours on the phone trying to get my payments resolved. They accepted my payments but refused to credit my account. Now their latest curve ball is they sent me a new ID card and changed my primary care physician to be 2 hours away in South Jersey. Wasn't that nice of them? And I have an appointment with mine in a few days just to get a referral to see an eye doctor. Complete waste of time and money!!!

I became ill on 1/24 and was placed on Disability by my Physician on 1/27/14. My employer had "outsourced" their disability Insurance to AmeriHealth recently in 2013 which most of the employee force had refused to agree to this changes when we were notified, even though we were told it was for the best, NOT. I have exhausted calls and even written to their CEO Judith L. Roman to no avail. Their MO is to tell you in a very curt tone that: "they have NOT received your Physician's paperwork" via fax which is the norm for doctors to fax to insurances and as such they can't make a decision! Hence no check.

I signed up on the government website (Healthcare.gov) in March of 2014. Was told by site we have coverage and a bill will be sent to us. Our old policy WAS NOT AVAILABLE anymore with new Obama Care. What happened with "YOU STILL CAN KEEP YOUR PRESENT POLICY"? Anyway we went on the site and sign up. For 3 weeks now we have been trying to reach Amerihealth to see when a bill will be sent out and when we can expect coverage. The Confirmation stated coverage starting June 1st. Every time we call we are put into a never-ending hold pattern, hear "ALL REPRESENTATIVES ARE STILL BUSY. PLEASE CONTINUE TO STAY ON THE LINE."

I actually liked this company and had always recommended them to friends. But you really come to learn about a company when you try to close your account. I now getting benefits through another provider and have been trying to close my Amerihealth account. I have been given the runaround for 2 weeks and still no cancellation. Instead they keep charging my account for payment. I would recommend that you stay away from Amerihealth.

We signed up over a month ago and still don't have ID cards. My kid is sick and needs to go to the doctor. I was on hold for over an hour, and transferred back into the hold line twice, before a representative was finally willing to help locate our member and group numbers.

I've been trying to get through to this company for 2 weeks after signing up for healthcare. The website doesn't function and nobody answers the phones. However they did charge my credit card promptly. I'm supposed to have coverage but have no idea how to use it and can't find out. How does the insurance commission let them (not) function like this?

Please investigate this company that is so incompetently run. After you pay online, you cannot reach anyone. The telephone is always busy, and no one can verify or send coverage information. It is a crying shame to pay $2,300 for a monthly policy and receive no information or get through to the company. It makes me embarrassed to be an American. Medicine in this country is all about making as much as you can and ripping off as many people as possible, as quickly. The CEO should be sued and investigated by the state. I would imagine she is too busy shopping for a new Mercedes E class 2015 to really care about running a company properly or not.

I went on the Gov. healthcare website… added all my information and was surprised to find coverage that seemed best (Amerihealth) but was unable to talk to anyone from their website number. Finally found a number and called. Was put on hold for 1 hr 15 mins... just to end up with an operator that apologized and took my number to call back (this was Monday 03/24/14). She said the sales and enrollment person would call back anytime from the day of my call to 03/26/14.

I enrolled with them via healthcare.gov and the website said I'd be contacted within a couple days. 5 days later I called them because I had heard nothing. After a considerable wait, I was told that my info hadn't been processed and to call back today (more than 9 days since original enrollment). I have been on the phone on hold with them for an hour and a half now. I spoke with someone an hour ago, and after I carefully explained my situation I was quickly put on hold again. If you have this much call volume then maybe you should hire some more people. I sincerely doubt you'll have trouble finding qualified people in this market. In the mean time I will be switching to another company.

This is the worst customer service I have ever experienced. It is next to impossible to get them on the phone. Just got a bill from our Dr. Husband went for office visit to the P/C and they PAID NOTHING, $0. Have been on hold for 30 minutes now waiting to find out what the problem is. Also asked for a member guide 3 or so times, when I was on hold for over 30 minutes. Was told it would be in the mail. NEVER CAME. Emailed Customer Service several times, NO REPLY. I am very worried that if I need serious medical care I will not receive it.

All I want to do is change my address, and of course, you can't do it online. The first phone call I was on hold for 35 minutes before someone picked up, gave her my info, and then she said she was transferring me to Amerihealth. (Which I don't understand because that's who I called in the first place) I waited another 30 minutes before hanging up. I called back, put my info in the automated system, and got a busy signal 3 times. I am currently on hold so far for 45 minutes. I can only imagine how bad it would be if I actually had a real problem.

I'm a member since 09/2013. In March of 2014 I decided to upgrade my plan and add my kids. I did that on 22 of February. Got previous plan cancellation confirmation via email. But guess what... On March 3rd I'm charged for the canceled plan, and for the new one. And I still have no information about my new plan enrollment. So I called them today, waited 30 min. on hold just to find out they can only take callback info, without answering any of my questions. I have little hope to to get that callback and get the answers of this situation. I have no coverage, but paid for 2 plans at this moment. Phone number they have on the member card 888-968-7241 is useless, you get busy signal after answering all the questions to the automated system. If you want at least hear a live person's voice in minimum of 30 minutes wait time, call this number 877-456-8548, but don't expect to talk to the person who can help you.

I signed up on Healthcare.gov easily in Dec. and paid Jan. premium. Set up ACH payment from my money market and they took next payment Jan 29. Okay. Now I went online to check some info since I'm having a procedure done this week, and I get a message that "Unfortunately you are no longer a member and your online account has been disabled" WTF??? I check my MM acct. and I don't even see an attempt for payment for March. They screwed up, today is the weekend and like ALL insurance co. no one is ever there to help on weekends. They make billions and cannot provide that??? Now I am anxious and won't be able to sleep till tomorrow when I can call. And because of the snow, my guess is they won't be there to answer the phone!!!

This is a scam to get your money and provide minimum services. The system is setup for extended wait times on the phone (minimum 30 minutes). No easy way to pay your premiums (only through bank account, no credit cards accepted, except ironically first premium). Web site is very poorly designed. No flexibility in cancellation - only on the phone and only in the beginning of each month. Emails with cancellations never confirmed or responded to. Very unhelpful and technically inept support.

It took three days before I could reach someone about my invoice. They are ruined and unprofessional. I still have not have my invoice problem resolved. You can never reach them on the phone ever. I will not pay my bill and I am will be dropping this awful company. They have gotten over 1600.00 dollars from me in two months. I think this is what they do. They get you for money and then give you horrible service. I wish I never got involved with this company EVER.

I received a card for my wife's Advantage Plan. Not sure why she received it since neither one of recalled applying for it, so I decided to call them. I dialed the number on the letter to an automated system that asks a lot of questions only to be asked the same questions later by their rep. It also notified me that as usual there is a large number of calls and to expect a longer than wait time to speak to an agent. So after waiting 22 minutes, I get a representative who informs me that she would have to transfer me to an area which resulted in another 20-minute wait at which time I hung up and canceled my account and called Aetna which response time was less than 5 minutes. I am not sure why companies treat it's customers like they don't care. Instead having adequate staffing it benefits them to treat their customers like second class citizens. I think if more people voice their opinions the practice would stop...

As a result of being thrown off of my current plan (Aetna), I signed up for the Amerihealth Plan Silver Pos+ some three weeks ago. I have tried to contact AmeriHealth to ascertain when my account would be established. In the three instances that I called, I was placed on hold for over thirty minutes. When the representative came on I asked if there were enough staff members to handle the volume of calls. I was treated poorly after that - no apology or explanation. If this behavior is representative of what Amerihealth has to offer, I am not sure I will continue with them when my policy renews. In the end I found out that my registration had been accepted and will become effective at the first of the month.

This is the single worst company I have ever dealt with. I had health insurance for years with Anthem Blue Cross and I switched to Amerihealth because I believed their advertising about better healthcare.

I went on their website to find a provider. Out of the nine I called six had the wrong number, two was not even the doctor that was on the website. One claimed not to accept the insurance. When you try to call Amerihealth they just leave you on hold all day.

As per my experience in dealing with AmeriHealth, I found the company to be uncommunicative, penny pinching beyond belief and unwilling to live up to their policy commitments. The company appears to be unable to offer anything qualifying as decent customer service; getting a valid and reliable answer from this entity has been an impossibility. I have never dealt with a more anti-consumer company than this and am so pleased to be able to move on to a decent company. BUYERS BEWARE!

I am an individual policy holder w/ AmeriHealth NJ and have been having trouble PAYING them for the past year on and off. For the past 5 months, I have been on the phone BEGGING them to send me a bill so that I may pay it and they never do. Finally, I get a bill for three months and I pay it and 15 days later, I get a call that I am overdue and they will cancel my account. What they did not tell me is that they rec'd my check and sent it back. So I now believe that since they can no longer kick individuals off when they get sick (new law), they will refuse payment, claim the policy is unpaid and cancel the policy. I am at the end of my rope!!!! Is there anyone else out there w/ this experience?

They refuse to reimburse a claim form that was apparently filled out incorrectly, thanks in part to none other than their own customer service instructions. All necessary information, charges, diagnosis, and receipts were submitted with said claim form; however, I can't get reimbursed unless I go through the whole process again. Give me a break. I've paid them $300 + a month on time for over a year and barely go to the doctors. It's kind of petty that they refuse a claim for $190 because I was given the wrong instructions. Having worked in various sales / customer service positions over the last 10+ years, I'm quite confident that someone can make sense of all of this in the back office and reimburse me without forcing me through a lengthy process (3 weeks). I find out later that a partial reimbursement was issued to the provider even though I clearly submitted copies of receipts paid. There was zero balance with the provider.

Applied for Health insurance family. It took 3 weeks to process the application, that too my family members were not added to the coverage. I received the member ID card after 4 weeks. I contacted customer service and requested to add family members. He told that he added them and I would receive the cards in three weeks. Finally My family members added after two months. I received billing statements for family coverage fee. Family coverage started after I requested, after two months. First two months, family was not added but charged for that.

Amerihealth administers a mail order prescription through Futurescripts. FS has a computer glitch where it is not accepting my credit card from my HSA account. I had to figure this out by researching with my Visa (HSA) people and they told me why they were denying the card. Futurescripts was not sending over secure data with the established IIAS (whatever that is.) So I had to give the systems folks at Futurescripts the information.

My husband is a double amputee also partial paralyzed on his left side. He is in need of a new wheelchair. Amerihealth states he is only entitled to one every five years. His is broken due to the fact it gets a lot of use. He spends all his time in it. The man has no legs,what do they want him to do? They are making me fight for it with lots of phone calls and letters. I am not asking for anything that he does not need. The chair needs repairs and due to this he falls out and we have to call 911 to get him back up. I have even taken it back to where is was purchased and they submitted repairs to Amerihealth and they are still making me fight.