American Home Shield Reviews

I've never had a problem with AHS until this last experience with them. We had an issue with our dishwasher. It took over 2 months, 3 service providers, and lots of phone calls from me to get it taken care of. Of the many times that I was told that someone would call me back, I was only called back once. Then after finally getting our new dishwasher, AHS tried to charge us for another service fee, which then in turn I had to make more phone calls. Until this last issue, I had no problem recommending AHS to people. Now I'm not to sure I want to do that. It's going to take a great experience next time for me to recommend AHS again.

Jeff from American Air Conditioning and Heating Co. was very professional. Part had to be ordered. He kept us appraised and coordinated installation of the part.

After being without a washer for over a week I was told that the approval process would be done within 24 hours and I would be contacted the next day. Never got the call and it took about 3 working days for approval, then once the replacement was approved, I was told that it would take 7-10 days to get a new one if I went through AHS. At that point, I would have been without equipment for over 2 weeks. Ridiculous.

Service guy was courteous and professional. The unit needed more Freon. He explained the amount of Freon needed, as well as the cost. Appreciate his quick response and service.

During Mar 2014, technicians from Greenway came out to repair my heating unit and screwed up the ac part of the unit. They were called back during Apr 2014 to repair the same unit they had screwed up. Less than 60 days. Why should I have a service fee?

We have had American Home Shield since 2006 when we bought our home. AHS has never disappointed us when we have needed their services. They are prompt, courteous and work with topnotch contractors who do their service work. We have nothing but praise and will remain loyal customers for many more years to come...

Customer over 10 years, used 4 times only. Unit worked, other than small dripping from bottom. Serviceman stated my disposal was cracked. I told AHS unit was 9 years old, still worked fine, other than a leak; denied claim. Serviceman offered to replace my "broken" one for $295. I declined, paid the $75 service fee. Later, a friend checked the unit, it was a flywheel seal, not a crack. AHS should have replaced unit per their contract. I cancelled AHS that day.

We've had very good experience with American Home Shield. We've had it for about six years and my only complaint is that the cost keeps going up. They've gotten extremely expensive. I was a realtor and I used to recommend that my sellers provide one for the buyers and it was more reasonable then. It was 300 something dollars but I'm paying over $600 a year to cover the appliances and everything in the house. The service is good and we've been satisfied with who they sent out except for the most recent one. Other than that and the cost of the policy, we've been glad that we have it.

The AHS insurance for my new home has come in handy for a number of problems that I have found with my boiler, oven, plumbing, and garage door. I would highly recommend this to anyone who is buying a new home.

We have been in our home for 16 years and we keep putting band aids on our air conditioner. This last time was very expensive for us but Home Shield got it fixed. It needed Freon and it is not going to last much longer. I am confident that when it goes, Home Shield will replace it. We pay a lot for their monthly guarantee but it's well worth it to have that security in our mid 70's..

I had multiple plumbing issues in my home that needed to be addressed all at the same time. The American Home Shield coverage helped me save money. Instead of going through the phone book and looking up a local contractor to do the work at outrageous fees, the AHS trade service call fee is locked in for the duration of the contract term and is generally lower than a local contractor would charge outright for the same size and scope of work. AHS has been very helpful for me as a new homeowner and I'm glad that I have a home protection plan. It's worth the money and I'll be renewing my membership to continue coverage for another year once my current contract expires in July.

The garage door was repaired within 24 hrs of my request for service.

Called on a Sunday to request service. The company called on Monday and by Tuesday our garage door was repaired.

I purchased American Home Shield insurance on the advice of a friend who has had decent luck with them. Shortly after I purchased the insurance, my washing machine broke. Someone came out very quickly from Sears. I was told the parts would be in the following week and they would come back on that date to fix it (they gave me a date and time). I needed to call them to change the time and was told - "oh, those parts are actually backordered for AT LEAST a month." They told me American Home Shield will do everything possible to not replace the item, but rather fix it even if it will most likely break again and that I needed to take it up with American Home Shield. So I have been to absolutely no luck.

So far, we've had positive experiences both with the customer service of American Home Shield and also the various repair people they have sent.

Working great! We just had a little difficulty getting scheduled with the company AirMax. They worked around our schedule but it still took a couple of weeks. We are very happy and COOL!!

I have been a loyal customer to AMH because I have always felt that what they take of you, that the money you pay, is worth it. Overall I will continue to be a customer.

I had a problem with my garbage disposal and was told it would need to be replaced for a couple hundred dollars. American Shield sent out Aaron's Plumbing and they said it was repairable. They repaired the problem in less than half an hour! I also had a heating problem with both my upstairs unit and my family room heater. After having numerous visits and calls, my upstairs system went from frigid to burning hot before it was successfully fixed. However, my wall unit in the family room was never fixed.

Amazing Service. A Good Experience Overall!

The claim with American Home Shield was about a month ago. I had some water coming out of the ceiling and they called in 24 hours and were out right away and fixed the problem. Their reps always were courteous. I never have problems with them. Everything is fine now. In every case, I've had great service from American Home Shield. I haven't cared for a couple of people that have come out that own their company but American Home Shield was always nice.

The quality of the work of the contractor was excellent. He also put on paper booties over his shoes to prevent any issues on the carpet. He completed his work and cleaned up after the repair.

I had a noisy washer. The service technician said it could be repaired or replaced since it was 7 years old. I called AHS and they gave me the option of being paid the full repair cost if I wished to buy a new one. I bought a new washer and submitted the invoice to AHS. I was promptly reimbursed what I was promised. The process was quick, efficient and hassle-free. I would recommend AHS to my friends.

We have used our warranty twice since we purchase our home. Both times the service has been spot on from calling in the request through the service provider completing the call. As we have an older home, we are considering renewing our warranty when it expires. The only negative so far is that it does not cover our detached garage.

I recently signed up with AHS and immediately had to place two service calls. They are professional and handled my requests immediately. The repair person was outstanding. I have since signed on to use AHS for an additional property.

I cannot tell you how impressed I was with the speed and delivery of service and replacement. Once it was determined the appliance was not fixable, AHS asked me to describe the refrigerator in detail, which I did. In 4 days, a brand new beautiful refrigerator was delivered. Your service and promptness went beyond the norm by a mile. Thank you.

The company was great on replacing my outside condenser and evaporator core. It was timely and great service from the repair team.

The contractor sent out here was Ideal Service. When they arrived (which thankfully was at the top of the time window), they were clean and professional looking. The head man Louis checked out the fan and after finding it was totally broken wrote up the request for buy-out. All of this took them less than 15 minutes.

About two weeks ago, the washing machine wouldn't spin cycle. So, we called American Home Shield and the repairman came out and looked at it and said that it would cost more to fix it than it would be to buy another one because the transmission, the motor and several other small things were out. We turned it over to AHS. They were a little slow, but did come through. They sent us a check for $420+. I thought they dragged it out a little longer than it needed to be. I couldn't do my laundry for over a week while they decided what to do. But when they did decide, they mailed the check. We got it so there's no problem. We've had them for several years, and every time, they've come through albeit a little slow sometimes. I've told several friends that were in the market that they were probably the best out of everything that I looked at.

I set up a service through American Home Shield for the air conditioner. I have two units. Sears was their service people that they sent out. It was punctual. They were knowledgeable. They did a fine job, didn't leave a mess and everything went well. The AHS reps were very helpful and they gave me the phone numbers I needed to contact. I didn't have to wait days and they were courteous. Every time I've submitted a claim, I haven't had any issues. It was all professionally handled.

I have used my warranty 4 different times this policy period: electrical, plumbing, heating and plumbing. I have had received prompt service by the companies that AHS has assigned and the work has been completed to my satisfaction. I have had some trouble with the website in requesting service but have found the customer service via phone has been very easy to work with.

Our garage door would not close. We kept trying for about 20 minutes. It wouldn't close so we had to switch it to manual and lower it. We called American Home Shield. We've called in three times and it's still not resolved. The guy yesterday changed out the control panel and it still didn't work this morning. I don't think it's the vendor. The vendor keeps saying what he thinks the problem is, but American Home Shield is not authorizing it. He thinks the whole garage door opener, the main box, needs to be changed out. We haven't called back in this morning to let them know that we had the problem again. American Home Shield has not allowed that to this point. Counting this service and the other services we've had, I am angry.

We live on the High Desert - Mojave to be more precise - in Southern California. It gets hot from late spring to early fall. Late in April, it was reaching into the high 80s and we tried to turn on the evaporative cooler, an economic way to cool in a non-humid environment. But it wouldn't start. We didn't want to turn on the air conditioning. That's very expensive compared to the evap cooler. So we called AHS for repairs on a Friday. Monday the repairman came.

JLM services is outstanding.

Too much small print in the agreement, meaning too many exceptions. The agreement may meet your needs, but is user unfriendly.

United Air Temp called promptly to schedule the service call and arrived when promised. They did an excellent job of diagnosing the problem and providing repair service.

The ceiling fan in my master bedroom had a smell. The one in my guest bedroom was not working at all. The service person that came corrected the problem on both fans.

The last claim I submitted with American Home Shield was for a garbage disposal not working. The experience, as far as the interactions with their reps, has been fine but it's always that I have to wait before I get any kind of service. But when the contractor finally arrived, they did great. Overall, it's good.

Machine was not cleaning. Upon examination, it was full of crud! After 2 hours of me scrubbing all the parts and the tech putting them back into the machine, we were very pleased. It seemed to be putting out lots of water. However, something is still not right with the lower spray arm, as a central piece/part now is moving around loosely and it still misses cleaning some of the upper dishes. Will have to get them back.

After several delays in getting my washer checked (all due to the snowy weather and my busy schedule), the technician who was sent to my home was extremely thorough and took the time to explain his findings and next steps. He went the extra step to request looking for parts for a washer that had to be at least 25 years old! When the decision was made that my washer had to be replaced, the experience was smooth and efficient just like my home visit had been. Ordering the new machine and the installation process were all top notch and I was met by pleasant and professional people along the entire journey.

Dishwasher failed. Serviceman came out immediately and evaluated the situation. Motherboard failed and could not be replaced. Process to find a new unit went extremely well and everyone involved from the service person. Service company to Home Shield were outstanding in their efforts to correct our problem. The caring action and resolution was handle very professionally. More importantly, everyone demonstrated a real caring and interest in the process to get us up back up and running with minimal disruption. GREAT JOB!

My clothes dryer went out on me and when I called American Home Shield they sent a repairman out the next day and the dryer couldn't be fixed so American Home Shield paid for me another dryer. I was very pleased with my service. Thank you American Home Shield.

The service company I asked for (who had been there before) came the next day. He adjusted the door temporarily until he could order a part. When it arrived, he came right out and did the repairs. Wonderful service.

Two of our three air conditioners failed last Monday (4/28/14). We call AHS the same day and was told we would have a technician from ALL BRANDS assess the problem with the a/c. A person by the name of HORATIO came to my house the following day and visually inspected one of the a/c. He said I needed a new condenser coil which would have to be ordered and would be available and installed in two days. After repeated calls to HORATIO and ALL BRANDS, all of which were not returned, I contacted AHS and spoke to CHRISTOPER ** who represented himself as a supervisor. He made several false promises and said my a/c would be fixed on Friday morning (5/2/14). As expected, I never heard from ** again despite numerous calls and messages.

HVAC not working. New thermostat installed. Technician stated no power to unit and recommended electrician be called. Electrician said circuit breaker was off. No repair needed. Electrician came prior to scheduled appointment so was not home to determine if further repair was required.

Very happy with the service and also good price.

So far I have had my sump pump replaced, my washing machine fixed and my water line on the refrigerator looked at and all the service techs have been knowledgeable and very friendly.

I was having a problem with the furnace not staying on to heat the house. It would come on for a few minutes, if that, and then shut down. The house temperature got as low as 50 degrees. The furnace repairman was able to determine the issue very quickly and clean the part that was causing the problem. The heat came on and stayed on. Problem solved. And stayed solved. No new parts needed and the service call price was it.

I called to get a work order and the person was very efficient and gave me the work order and I was able to get the company that I normally deal with who is affiliated with American Home Shield. They came out and fixed the problem. The few times I've used American Home Shield over the years, my experience has been good and satisfactory.

Dryer repair - I always like the way you have taken care of the problems I have had.

My last 2 service calls have been handled with courtesy and ease. Our built in microwave microwaved its last meals back in the fall and we opted to upgrade and purchase the new one on our own. The whole process and refund went very smoothly. Recently my oven was on the fritz and that process has went very well also. I have told and recommended an AHS plan to several people because we have been very pleased with it.

I have been a customer for AHS for over 10 years and I have been absolutely satisfied. Of all the vendors utilized, I can honestly state that there has only been one that I had unsatisfied from. I am ecstatic about this plan.

The tech came, fixed the problem (leaking water dispenser on refrigerator), told what he recommended for future maintenance. He replaced the water valve in the back of my refrigerator.

The plumber company was quick and professional. The plumber was very good at his job. He took care of all that was requested.

Each provider were time concious and very prompt. They explained the situation and what would be required to repair or fix the items.

Have been very happy with the Service that I have recieved from American Home Shield. It is a great value and gives me peace of mind.

My washing machine recently flooded and when I called AHS they immediately sent a serviceman. He was available in a very short time. After checking the machine I was told they would try to find the replacement part at once. AHS notified me the part was no longer available so they would replace my washer with a new one. After I furnished them info about my old machine AHS sent info on a replacement which was an upgrade.

My light bill was high and I did not know why so I called for service. So you all sent a service repair man. Within 20 min after he arrived he knew what the problem was. No problem since.

I had a leak in the bathroom that required some wall repair afterward. Everything completed satisfactorily but it was behind the toilet and I had to be on the phone for 40 minutes to get you to remove and replace the toilet even though the repair was impossible without doing so. The wait time on the phone with your representatives is very often very long. I am happy with the repair of our dishwasher, though, good follow through. Overall, we are happy with your service, second time we have had over the years.

We reported that our electric clothes dryer was not drying clothing fully at the end of a drying cycle. The technician was thorough in checking out the dryer and found the discharge chute was clogged with damp lint. After removing the clump of damp lint he engaged the dryer through a partial drying cycle and judged it to be working properly. Since that technician's visit my wife told me that the dryer is still not getting the clothes completely dry after each cycle. We will be making another report in the near future. We have not been home long enough to request a repair tech to come out for a visit. The technician was very nice and caring about our problem with the electric dryer. There might be something not working properly with the electric heating elements. I will let the tech make that judgment call.

Very Happy with the service.

As new homeowner, I was not very familiar with the insurance. Kim ** account manager was helpful. The customer service was efficient and helpful as well. Though, Economy rooter contractor, I will not recommend! They do not return phone calls, very inconsistent. They asked if I am going to pay the $75.00 before he start working on my toilet bowl. He did not fix it. I asked if the toilet bowl has a crack. He said, "No. Did somebody try to fix it?" I said, "Yes." He said he cannot do anything with it because the insurance will not pay it. I said, "Ok, fix it today and will pay you." He said, "I do have time now. I will give my business. You can call today and schedule it."

I discovered that water was coming from under my sink. I called American Home Shield to place a request for service. The technician came out a few days later and within a couple of hours, the problem was identified and fixed. He was pleasant, efficient and cleaned up after he was done. Thank you for everything.

Furnace repair - The furnace quit heating. Later, was found that a small blower motor had burned up.

My washing machine was leaking a little bit of water, and it ended up being the pump on it. I went online and filed a claim. It was fairly easy to do and I really liked the contractor sent out by AHS this time. The appliance is working good. My biggest complaint with them is their response to emergency situation... Because you are paying for the service so it seems to me if your heat or A/C went out on a weekend or a toilet clogged up, that it should not be that you have to wait. I think they let the contractors have an X amount of hours to respond to you. Like last year, I had a lot of trouble with my A/C. The actual company that was contacted to come out took 2 or 3 days.

WJA Construction was sent to fix my leaking toilet. He changed the needed item to address that issue, and I mentioned another issue I was having with my other toilet. He just without my asking went ahead and addressed that issue as well. I really appreciated that and it was totally unexpected. That is what I call good customer service!!!!! Thanks, AHS!!!

I called in with a dishwasher problem and Home Shield got me a great service man. He discovered the problem and order parts and fixed it better than new. And also told us to use a certain dishwasher soap. I was very satisfied with the outcome.

I have had American Home Shield for about 1-1/2 years. I have used them twice and both times the technicians who were sent were very professional, prompt and courteous. I knew the name of the company they were sending. I received better service when I made my request online versus by phone. The phone access did not work for me as they did not send anyone and I had to go online a few days later to request service.

Our range needed some repair work. We called AHS, a technician was sent. The parts were not available. To our surprise AHS ordered a brand new range and we only had to pay a small charge to upgrade which saved us hundreds. AWESOME! I would definitely recommend AHS to all my family and friends. Thank you.

I have been a customer for two short years after purchasing my home in 2012. I have used my warranty four times in the past two years. The service I received from AHS and the contractors has always been quick and courteous. I plan on keeping this service and would highly recommend AHS to anyone.

I finally got my refrigerator repaired yesterday after being without it for 6 of the last 7 weeks. For a 21-year old refrigerator, I think it is ridiculous that AHS chose to put hundreds of dollars of repairs into it instead of replacing it. Even now, the temp in the fridge went up for a short time again last night and it was making a small noise this morning. I will monitor it, but have little confidence that I will not continue to have problems.

My compressor failed in March and was scheduled to be replaced by a local vendor/contractor. AHS was to ship the compressor and did not do so in a timely manner. The compressor was shipped a week after I was specifically called and told it was shipped. After numerous phone calls to the local vendor/contractor and to AHS, the situation was finally rectified to my satisfaction.

They were on time and fixed the problem fast. Thank You.

In January 2014, we had severe cold and had pipes freeze in our hot water heat system. We were out of town but contacted AHS for a contractor who did come out after some confusion as to the number of a cell phone we gave for contact. Sure enough - he came out and the pipes were frozen. We did know we had a couple of malfunctioning zones prior to the freeze but the service man told our house-sitter that the pipes were frozen - the boiler was working satisfactorily. In March, we contacted AHS to have a boiler repair. We got the same repairman who really went through the boiler and replaced parts in the zones. All appears to be working well now. We really did like the repairman and he did a very thorough check on the second visit.

I have had AHS for many years and have only had to use the services a few times. I always call in and have had the best customer service experience each time I call. Only one time I called and the man I spoke with was rude and not at all pleasant. But the last person who handled my claim was so very sweet and took care of all my questions and concerns. I have told many about the great way I am treated and now several of my fellow employees have AHS. And several of my personal friends have gone to AHS. My one friend jokes with me and says I should be a spokesperson for AHS. Hahaha. But thank you for the continued good service.

The A/C is not working and keeps turning on and off; it was not fixed properly, it still does not work. It keeps turning off and does not cool as it should.

Could you, would you please inform your contractors to stick to the primary job upon arrival instead of trying to influence you to accept another job which they inform you is related to the original job? In other words, quit trying to "hustle" the customer into something that is not needed, such as WATER DAMAGE CAUSED BY THE WATER LEAK.

I purchased an older home in August of 2012 and purchased a home warranty from American Home Shield. I have had heating unit problems requiring a new unit, gas line leaks and water leaks. Each time I contacted AHS and informed them of my problem, they scheduled an appointment to have needed repairs performed. All repairs were done in a timely manner by the contractors they scheduled. AHS stands behind their contract and the work that is performed. They are a Great Company and I will continue to renew my contract with them for my third time this August.

The refrigerator was leaking water and the repairman had it repaired in less than an hour. He was courteous and efficient.

I've had American Home Shield on my residence for over 20 years and each year when I renew my contract, I wonder if it's needed. I'm so appreciative that I've renewed my contract each year, as it's offered me peace of mind; American Home Shield has repaired my major appliances, replaced my hot water heater a couple times over the years, countless ceiling fans, light switches and one year they replaced one of my air conditioning units. Very thankful for the contractor partners they work with as well.

My 6-year-old refrigerator quit working - AHS sent a repairman - it couldn't be fixed as a closed unit - AHS replaced it - with a comparable unit - only this time a Maytag (I had a Samsung). Very pleased with the outcome - this all takes awhile - about 3 weeks from my first call to new refrigerator being installed. I have other calls for plumbing repairs and have been very happy with the service.

We had to have the service company out twice to fix the problem. The tech requested we call immediately when the problem occurred and when I called on Friday and Saturday morning - I couldn't get service until Monday. The AHS rep was not helpful when I called and I was put off by her attitude. It turned out to be the evaporator motor that was getting stuck and the freezer would warm up. The part was replaced and hopefully the problem resolved. The serviceman said that it would be helpful to get to the problem while it was happening and not after the motor started up again. I tried to explain it to your AHS rep but she wouldn't listen.

We have been very satisfied. I would recommend to others. I am sorry that the cost has gone up.

A few weeks ago, I returned home from work and my house felt very cold. My furnace was blowing only cold air. I checked the thermostat and discovered I could not even turn off the blower. Definitely time to call AHS. They called and told me the name of the contractor coming out the next day. Everything went according to schedule, and soon my furnace was repaired. AHS has never let me down and I have always been very happy with their choice of contractors. AHS has made my life much easier!

We had no heat during the coldest days this winter. We were very happy with American Home Shield's follow-up, until our problem was resolved.

Was very pleased with the work and speed with which it was completed. Contractors staff very polite and knowledgeable. Would recommend this contractor to others. American Home staff very courteous.

My experience was outstanding. I appreciate your availability when I need you. The service men were friendly and prompt. Thank you for having this service.

Our water heater needed to be replaced. AHS and the service provider were very responsive and professional. The heater was replaced and the installation was prompt and professional.

The most honest and genuine repairs were made. Showed me what is wrong and answered all of my questions. I had some very shady companies come before McGovern Mechanical. They actually made up defects so that they could submit an astronomical work order. McGovern Mechanical....the best. Ask for Brian or Michael!

This is the second time we have been enrolled in AHS! I am totally sold on this company. This time my front loader washer was leaking soap and we didn't know why. Now I have always known I need to buy HE soap for the washer and always have... until recently! We got an appointment within a day and the technician put it through all the tests BEFORE he saw that I did not buy the HE on my last grocery trip! I was very glad it wasn't something more serious! I will never be without AHS again.

The hot water heater wasn't working and I submitted a claim with American Home Shield. I did it over the phone and everything was okay. The contractor they sent was good and did a good job and the heater is working great now.

Job results were truly exceptional.

I have been very satisfied with the technicians AHS has sent to fix problems in my house.

Blower motor would not shut off. Called AHS. That evening, contractor called to set up appointment for next day. Took an hour to fix issue. I recommend AHS to everyone I know.

The power was out in my master bedroom and bath. I called Custom Home Electric as they are the company recommended for my area. They charged me $75.00 service fee. The service person was nice and professional; however he really did not know what the problem was. He reset the breaker switch. I asked him if he would replace the batteries in my smoke alarms, which he did... He charged me an additional $16.00 for batteries. A week later the same problem recurred. After being charged nearly $100.00 for new batteries, I opted to contact another company. I felt he should have replaced the batteries for free. Really feel abused by this service provider. I would never recommend them.

One of the reasons I have American Home Shield is that I hate plumbing. But another, very important, reason is that the service providers have always been professional, courteous and conscientious. The water faucet had literally broken. I had shut off the water, but had no idea how to get to the shower assembly without bashing out all the ceramic tile. The plumber fixed the problem, and without wanton destruction!!!! Well worth the cost per month, and the "call out" fee. (Also, his pants went all the way to his waist, whew!)

My air conditioner and heat stopped working the one week in AL where I needed them both! I called and someone was sent out a couple days later. The motor was shot that ran both units so after ordering the part, he came back three days later and installed it and now it's fine!

I was having problems with my dishwasher not cleaning the dishes well. The technician checked it out and also tested my water which revealed that my water softener was not doing its job. Another tech came out and checked out my water softener and made some adjustments. Now both appliances are working properly. Both techs made helpful suggestions to keep those appliances working well. I was very pleased.

In general, the companies that have provided service for my two homes have done an excellent job. However, there have been some experiences when the Service Company was very unprofessional and not customer oriented. When this has occurred, the service needed was finally achieved but I had to request that I never have that company service my needs in the future.

I have two policies with AHS; one on Miami, the other in Jacksonville. I have nothing but praise with their service. Their response to service requests and professionalism is superb. I've used them 5 times and each was a good experience with the problem fixed within two to three days and worse, needed to order a part, one week. No issue with items under warranty and the only out of pocket, for actual repairs, was the co-payment. Items fixed - refrigerator, two separate AC problems, one plumbing, and one electrical. Excellent!

In August I submitted a work order. You sent an electrician (Moore Electric) and Mr. Moore said he could not fix it because he could not locate a replacement fan due to the age of the fan. I have contacted AHS several times and although each customer service person assures me it will be resolved, no one ever gets back to me and it is still not resolved. They say Mr. Moore does not respond to their contacts. He is probably out of business?!? I am actually angry at this point. Because the fan is broken, squirrels came in through it in the winter and caused damage in the attic and ceiling. I paid $350 to get them removed and a screen put over the fan opening to keep them out. Then rain came in through the broken fan and caused ceiling damage which I cannot afford to get fixed. AHS had better get the fan fixed or cash it out ASAP!!

We have a geothermal heat pump that was leaking water. A previous leak was fixed in early April; this is a leak in a new place in the same piece of pipe. Customer service was great, but the online service form did not allow me to instruct AHS that this is a repeat visit for the same device with a similar problem in a different place. If I had not thought to call Customer Service to make sure they were aware that this was a repeat call, it would not have been booked that way and probably delayed the whole process and cost me money. In addition to that, the technician that came in (Martin's Mechanical - who were GREAT!) asked permission to replace the whole pipe, but was told to repair the leaks (there were two in the same pipe, which was corroded).

Job was completed timely and efficiently!

The service person was great but why does it take over a week to get a part? That's the only problem I had.

Everything about the experience was GREAT!!! From the service request to Kozy Services, who came out to fix my AC.

Overall our experience has been pleasant, but on two occasions we needed repairs the service people that were sent out had no clue what they were doing about the repair, and on one other occasion the service guy never even showed up. The worst thing I can say about Home Shield - they send out the cheapest service people they can find, and the customer ends up paying for that!

Service attendant was very nice, prompt and explained things very well... but I was surprised to get a bill after paying my $100 co-pay. The bill was less than $7 but I thought there was no charge. Just need clarification!

Excellent service and service representatives.

I was having problems with my washer and dryer. The washer was not wringing the water out of the clothes in the rinse cycle. The dryer needed a belt and bearing. Home Shield sent out Sears repair service. Both are working like new. Thank you so much.

We were putting in new flooring. Refrigerator had to be moved in order to put flooring under it. When workers moved it back in place and plugged it back in, it started smoking. So I called AHS. I was called the next morning and repairman came later. He knew exactly what was wrong and was able to fix in about 30 minutes. I was so relieved, did not want to lose anymore food. We had gone without power for three days about a month before due to bad weather. I was pleased at how the situation was remedied.

We've had AHS for many years and have always been very satisfied with them. They do a good job of screening the various service companies that come out to make repairs and they have always honored their commitments. A very good value for the money.

We have used American Home Shield on three homes including our current one. In all three homes we have had covered appliances or equipment fail and AHS has always come through for us. While costs for insuring the home equipment has gone up, it is still affordable--roughly $50/month and that's equivalent to a couple of evening meals out so not a real penalty to have the protection.

The customer service representatives are very attentive and I have never had a request fall through the cracks. The turnaround has been great and they follow-up after a request has been completed.

American Home Shield not only responds to my calls for help when an appliance or other covered part of my house breaks, they also are good to send reminders to have checks run on the heating and air conditioning so that they are kept in good working order. I also get to speak with a person when I call. They have not lost the human factor in this world of automation.

Prompt response to my phone call. Was here approximately Apr 7 to fix a leak in my tenant's refrigerator. A week later it was again leaking. Called; they came immediately; no additional charge. Same service man, liked him very much. He was from Whim's.

It is my experience that American Home Shield is an extremely valuable service to have when you buy your first home. The sellers purchased the first year of service for me and I have renewed it for a second year. In today's day and age, you can not rely upon the word of a seller regarding appliances when you buy your home and it is certainly in your best interest to protect yourself. In my case, my inspector was unable to check the air conditioner due to the temperature outside. So AHS was there for me when the weather turned warm and I needed to use my A/C. Also since I bought an older home, it had old appliances so the chances of them needing attention were high. Several months into home ownership, my 14-year old hot water heater went out and AHS was there for me again.

I have been very pleased with the response time and the quality of repairs by AHS companies. The repair companies have been very responsive and performed repairs in a very timely manner. I am recommending AHS to friends and family.

I had just moved into a rental property that I owned. All the drains were sluggish and were making gurgling sounds. I submitted a claim and it seemed like minutes before I was being contacted by a plumber. I met him at the house as soon as I left school for the day. He asked me some questions and got right on the job. Within minutes, all drains were free and I was a very happy consumer. Thanks AHS for services well provided.

Repair man came out, worked on dryer. Did not explain if he was ordering parts. Received email from AHS saying parts were on order and we would be contacted by repair contractor when the parts arrived to set up appointment. Have tried to contact the contractor with no luck. Dryer still squeaks and sounds horrible!

I have generally been very pleased with all the services we have received from AHS, but feel that the lack of service we received from the plumber sent on 3/30 when our basement flooded was a direct result of the same sump pump failing and re-flooding our newly partially restored basement exactly 30 days later.

I would and HAVE recommended AHS to others who are using a different home warranty and others who aren't using a home warranty. Worth every penny!

The repair of my refrigerator or should I say the non-repair of my refrigerator. Back in Nov, my compressor went out 5 days. They it up and running again. Way too many days to be without a refrigerator. In Feb. the compressor goes out again. 5 or 6 days later, the refrigerator is up and running. On 04/09/14 the fridge is out again. It took 2 1/2 weeks this time to be repaired. That lasted 1 day. They were back again on 04/22/14. So far so good. Unhappy customer.

Submitted an on-line request to have the a/c system checked before summer temps hit. A/C tech showed up on-time, smiling & professionally dressed. Our systems checked out fine, but while the tech was in the attic, he noticed our hot water heater was leaking. Now, he could have dismissed it as not his job to say anything, but because he said something, he saved us potentially thousands of dollars in costly repairs. WOW! What service! Thank you, Efficiency Experts & American Home Shield. The warranty has paid for itself & it's only May! Thank you again! Yours truly, Happy Houston Homeowner!

Registered AC service request online on a Saturday night. Received a call on Monday morning, service man came on Tuesday and new part arrived and installed on Thursday. No hassle, no haggling, just so very easy to work with.

They were prompt to acknowledge our request for checking our A/C. The service company was very thorough in checking the unit and performing the necessary repairs.

We have been issues with our air and heat handlers since moving into the house we bought just over two years ago and we are so grateful for getting AHS warranty and renewing same each year. The units are close to 30 years old and the service we get from AHS and the mechanics they send is awesome! I have recommended AHS and will continue to do so.

Replace my outside unit (HVAC). Only thing is after about 4 days I had to call to see what was going on because I didn't hear from the contractor. Once I contacted AHS the ball got rolling and my unit was replaced.

Work was done very efficiently. Serviceman was informative, clean and very nice. Very happy with experience.

Garage door opener failed. First analysis was a bad outlet/electrical short, not covered. Second analysis provided test of outlet and circuit to be functioning properly. Circuit board replaced. Problem persisted, opener replaced. I am happy...

We love AHS. Service is great. Customer service is awesome. They do what they say they are going to do. They are timely and have great resources for repairing our needs. I recommend AHS to my friends and family. Thank you AHS for being a great company.

Our experience with American Home Shield has been excellent. Their response is always good so I have no problems with them. I've already recommended them to friends. I need them again, so I'm going to be calling them as soon as I can.

I could not be happier with this policy and the service it has provided me. I needed a leak fixed on my bath fixture. Within hours a prominent plumber (in business for over 30 years, family owned) made my appointment. Plumber arrived before time scheduled. He was kind, clean, gave me helpful hints and even performed a minor repair on my toilet, which he called in to you to obtain permission from you. I felt so strongly about his service. I called hiss boss and you to express my thanks.

I was very happy with the service I received and also with the technician that came out.

Glad you have it, hope you don't have to use it!! It has been invaluable but I hardly have had to use it, I guess that's good!! Wish you offered a check up plan. If you have gone a year without a service call, you could get a free check-up on one appliance!

Most people put off annoying home repairs because it takes up so much time. First, you have to find someone responsible and equitable to do the repairs. Next, you need to get a quote as to how much these repairs will cost. Finally, you have to take a day off of work to wait around for a repairman to make his call. American Home Shield makes those steps for you. They have already found qualified people. The cost is a flat fee and they give you a time window of when the repairs will be done. And they follow up to make sure you are satisfied!

Hope I never have to have a major repair. Because the last 7, yes, they always have to come back or charge specifics for what's not covered. A/C should be entire A/C and plumbing should be entire plumbing... That's what we pay for!

Furnace went out. Tech came on time and diagnosed the problem. He also had the part for my old furnace.

I wasn't pleased with your service. You don't stand behind your work, nor check behind the service you contract out. Because of the poor work of your contractors I had major repairs.

I had my Maytag washer for 20 years and I had a problem with it not wanting to agitate, so I called and set up an appointment for repair. When the repairman got here, he told me that he put a new belt on it. Was ready to go, he stayed here while I started my load. Then when it was to agitate, it made the awful noise again and then he told me that it would cost more to repair this old machine than to get a new one. He told me what I needed to do to get my replacement washer with American Home Shield and Wow it was just as easy as he told me - no hassle. It was not long and I had a new Maytag all paid for. This is a great home protection for your major products. I have already had 3 friends sign up over the years just listening to me brag about how good they are. I recommend them highly.

My hot water heater was leaking. I spoke with the plumber on the phone and explained the problem. When a tank leaks, it is surely in need of replacement. The plumber arrived at my home on Friday morning April 18th and said, "Yes it's Leaking. I have to get approval from AHS to replace it." Then he said that he would not be able to replace it until Tuesday. In the meantime during the night the tank burst. I could not arrange for an emergency replacement through AHS or the plumber. I was forced to make other arrangements.

Our garage door opener suddenly stopped lifting one day so I called AHS. I was contacted by a repair company very quickly. The gentleman that came to my house was very friendly, enthusiastic, and professional. It was deemed my opener was very old and parts were no longer made for it so AHS replaced my opener with a brand new one. We are very happy with AHS and believe it is a great investment for any homeowner.

We are extremely happy with the coverage/service, with the exception of two issues - even if we know the solution due to previous visits, we have to wait for a serviceman to again evaluate the same problem and then we have to wait for the solution. The other is what we've experienced - a serviceman is coming next week for the fourth time in a few months for the same dishwasher; motherboards have been replaced. I believe the appliance should be replaced, however, we have been advised it can only be replaced if one visit exceeds the cost of the appliance. I believe the total number of calls within a specific period should be considered for replacement; AHS has spent more on fixing this specific appliance than it would cost to replace it.

American Home Shield was very responsive when I called and the A&E technician was professional, knowledgeable, and performed the repair quickly. Would recommend to anyone.

Regardless of the complaint or associate I get to handle my complaint, they have always been very professional and get my issues handled as soon as possible. I have never had to wait a prolonged period time for any of them. I have been with AHS for over a year and have made a few service requests and have always had no trouble getting the matters resolved. Thank you AHS.

I wasn't sure if my ice maker was broken or if something was just jammed. The repairman came right on time and told me the ice maker had to be replaced. He called American Home Shield to make sure the ice maker was completely covered and told me it was. I only paid my copay and that was it. Everything was done perfectly and it would have cost me a whole lot more if I hadn't had American Home Shield. Thank you.

Your tech was excellent. He quickly diagnosed the problem. He's checking for a specific part to complete the repair. I was very satisfied with his service call. I'd highly recommend him.

Our AC is broken. AHS sent AC technicians to diagnose my AC system and repair it.

We've subscribed to AHS service for app. 10 years. The service has been fair, prompt, reasonable and pleasant. We've had a number of things repaired or replaced over the years. I would not been able to do the work myself. Coverage through AHS is one of the best investments I've ever made, and I have not hesitated to recommend American Home Shield to others.

I have had to use this service several times since we purchased our home in 10/1/2013. The air con had trouble several times and you were prompt in getting service out to my home. Then I had an issue with the dishwasher, you send the repair persons out and well it took them a month and 4 times to come out but finally got it up and running, and the funny thing is the parts they ordered and I had to wait on, well they did not use any of them. They left them here. I do wish that Sears would get some better professionals to work for them. But as far as American Home Shield, Love the service and would recommend it to others.

The job was not completed yet, but the plumbers been very polite and helpful.

Overall most service requests were completed well.