American Home Shield Reviews

My call for help was answered quickly. The contractor arrived within 24 hours and solved the problem immediately. He was extremely well groomed and well spoken and I felt comfortable having him in my home. I received the good service I was expecting.

Not only is it easy to call for help on a repair, but of all the repairs I have had done over the past several years (on two homes) every service company that has done repairs has been prompt, knowledgeable and efficient.

Guest room bath/shower diverter was nearly not flowing. The plumbing contractor arrived in a reasonable time, since it was not an emergency and had the diverter valve cleaned and lubed and working perfectly in a short time. Thanks American Home Shield. This is our fourth experience and all have been positive. We'll continue to pay our premiums for the peace of mind we have.

Very professional and clean service. I would definitely recommend this service. You have to wait a day or two before they come, but that is OK for the service they provide.

My garbage disposal failed to work and you came and replaced.

We have been loyal AHS customers since we purchased our very first home in 2002 and have been in our current home using AHS for 7 years. We have always sworn by them and given any of our friends, family, neighbors, co-workers, etc. who were homeowners crazy looks whenever they indicated they didn't have a home warranty! AHS was always our first recommendation. The service has always been impeccable - even when it wasn't a covered repair. But today they have really messed up! We have the extended plan which covers our HVAC unit - and we have 2 of them since we have a 2 story home which costs us approximately $600/year.

My experiences with American Home Shield have all been positive.

I called for service on my washer and refrigerator. The service provider came fairly soon, but took about 2 weeks for him to come back to repair my washer, after about a week the washer started to leak again, and the service man could not come back in the time frame I needed, since I was leaving the area for my summer residence. The refrigerator part was deemed faulty by the repair man and again not able to get the part reordered and repaired in time before I was to leave. I am hoping that these problems can be resolved when I return in the fall without me having to pay another service charge, since nothing was repaired on the first charge.

Our refrigerator had started freezing vegetables in the vegetable trays. We contacted American home shield. A service person contacted us the next day. He arrived the following day and replaced the control panel. He explained what he was doing. He was very clean, professional, and answered any questions I had regarding the refrigerator. We will tell other people about our experience and recommend they should have American home shield to handle any service problems they may have in their home.

I have been a customer with AHS since 1995. I had a problem with my AC and the technician came out promptly. I received a call the same day and they were there to do the repair the following morning. I also appreciate the 1/2 hour call ahead which allows me go to work and meet the technician there. I was originally given to another company, however, I asked to have US Heating and Air because over the years they have always worked out well for me. I recently purchased a warranty for my primary residence as well.

This is a necessity for any home.

I called AHS regarding a clogged drain and within an hours time, I was connected with a service provider who promptly scheduled a service call time and showed up early and took care of my issue promptly.

My clothes washer stopped working. And this was after a visit from AHS contractors for the dish washer and the oven. So I was bummed that yet again, something had broken. But, the contractor came out when he was said to, did the work, showed us what was wrong and even told us what it would have cost to fix it. Basically, I would have had to buy a new washer. So it was a good experience!

Clean considering the weather at that time. Truck was easy to identify. Technician was courteous and professional.

I think that they did excellent job and was honest about the repair work. I think your warranty is excellent.

We are very happy. Thanks

We have a heat pump/AC unit. Our upstairs unit was not heating. Called a repairman to check it out and he found the system was low on Freon. Worked for about 2 days and it stopped again. Called AHS and they sent someone out. I advised them that we just had Freon put in. Rather than look for the leak, they just added more Freon. Again, this lasted about 2 days. Called AHS again and they sent out different rep from same company. This time, he went right to the air handler (upstairs) and looked at it (he was there for about 2 minutes), and said it was leaking there. I asked why they didn't look there to start with. Said it was protocol to fill with Freon first...

Older home that I am updating and living in needed valve stem in master shower. Took a while for the part to arrive. Apparently there is a shortage on older parts in this area. Must be because of the beach rentals of older homes? After the first attempt, the technician came out and realized it needed an additional part. He went to the local A.H. store and found what he needed. He had a positive attitude and was able to explain what he was doing so that I understood.

I recently submitted a claim to American Home Shield over the phone for an issue with my heating. The representative that I spoke with and the contractor were both very good. Overall, American Home Shield has been doing things for me and it has been okay.

In the last year, I've not had any issues with American Home Shield. However, it was quite the ordeal in 2012 when my refrigerator stopped working and they chose to fix a 27 yr old fridge for $300 instead of replacing it. The "fix" lasted a month and you ended up having to replace it but only after going through a ridiculously long process/red-tape leaving me without a fridge for a couple of weeks. I keep the service because I find it necessary with an older home NOT because I find your company to be the best or very good with customer service. You're simply better than the others; which unfortunately, doesn't say much.

I am a Realtor and recommend American Home Shield on all my listings and sales. In addition, I have had coverage for 7 years and have had excellent repair service on various items over the years, will not be without it.

I have had an enjoyable experience with AHS, but I'm disappointed that when I recommended AHS to my friend, Cheryl **, she dropped her coverage after having billing problems.

American Home Shield is a little pricey compared to the competitors, but usually reliable, as long as you don't have to call them on the phone because the waiting time is too long. I had an experience in the last six months where they, after 48 hours, could not find an electrician with a tall enough ladder to work on my ceiling vent. So I had to find an electrician. On top of that there was a lot of extra paperwork for me to do and explain to the electrician how to get reimbursed and everything else. It was really painful.

I have used Home Shield contractors several times over the past 3/4 years. The service from Home Shield has been great. The people I talked to on the phone have always been very polite, knowledgeable, and very helpful. I do not have any complaints about the work that has been done.

We have used AHS for many year. With my career moving me from to 7 different states, we had to buy new home at each location. AHS was our selection to ensure we had the coverage and peace of mind that if something did go wrong we would be taken care of. They have never let us down. In each case, Ohio to Tennessee, Plattsburgh NY to Iron Mountain MI, the service was wonderful; the contractors were very good and professional. We would recommend AHS to anyone!! Thank You.

I submitted a claim to American Home Shield on the phone for appliance. My wife told me that they just quit working and then I remembered that we had coverage with them, so we called right away.

My experience with American Home Shield was great.

The most recent claim with American Home Shield was for the garage door opener. The contractor came and fixed, but he's got to come back because the lady who lived above here was complaining it made too much noise. (But then again, if you live above garages, you're going to be able to hear garage door openers and she lives over three garage doors??) In addition to this, I have some insulation in the attic that may be emitting off fiberglass particles. And since I'm in cancer remission, I need to get it removed. I just found out about it. It's covered under my warranty so I hope they will do it.

The service man who came to check the microwave was very professional and after going clear through it, he discovered that it was arcing and needed to be replaced. He told that to the office and as of today, Sunday we are still waiting for it to be replaced. My only complaint is the process could have happened sooner. Hopefully by early this week, we will have our new one.

Most of the time, American Home Shield contractors are pretty good. I've only had maybe one antsy one. But overall, very good. I would recommend.

The repairman came and knew what the problem was. He was here for about an hour. Had the washer working good as new.

The electrical team was very professional. They came in and within 5 minutes had the problem diagnosed. The ceiling fan works like a charm.

I'm satisfied with what American Home Shield has been able to do for me so far.

On April 18, 2014, I received a text from my tenant that they don't have hot water. She had been smelling gas and called the Gas Company. Gas Company showed up and advised her that the water heater vent was causing the problem. The gas was shut down. I called AHS and requested Emergency Plumbing (I had a very good experience with this company last March 25th with kitchen faucet leaking and bathroom stoppage). I also requested AHS customer service to put a rush on this concern which they did. Emergency Plumbing showed up between 3 - 5 PM the same day and fixed the problem. If you have any rental properties, make sure that you carry AHS coverage. I have 3 of them and I have a peace of mind. Carlton of Emergency Plumbing - thank you for your good and professional service.

I've had this service for many years and have had positive experiences.

Submitting claims with American Home Shield is fine. The reps were knowledgeable and courteous. However some of the contractors they have are not satisfactory.

We have always been able to rely on American Home Shield to come through for us whenever we have experienced a need for home repairs covered under or warranty. The best part of being an AHS customer is in the knowledge that we know they work with some of the best plumbing, electrical, etc repair companies in our area and we come to rely on that excellent level of service. Keep up the good work AHS.

A service request, for heater not working, was placed over the phone on 12/11/2013 AM with an AHS representative that was very courteous and eager to help. She placed a w/o with the service co. and gave me their phone number. The service company called and scheduled an appointment the same day. The service technician was very efficient and completed the repair within a very short time. Thanks AHS for quick response and a job well done.

Happy with AHS as my home warranty company.

With my recently submitted claim for the pool system, there was an issue with a broken ball bearing thing and they fixed it. They got the issue resolved. But I had a bit of a do-si-do with my washing machine - I went back and forth with that for a while. It took four visits over about three weeks until they figured it out. But now it's fine. So things have gotten ultimately resolved and it's all good.

The Contractor was prompt and on time to fix the issue. He was professional and courteous and very experience. He was dressed professionally, representing his profession and showed a great deal of interest in doing the work.

I found them responsive. But quite frankly, I've had them for 10 years or so and fortunately haven't used them that much. I've never had any major appliances replaced, so it’s basically been plumbing and electrical problems and they've done a fair job.

I've been a loyal American Home Shield customer for several years. However, in the last 6 months, their service has gone downhill. It took 2-3 months to send an electrician to my mother's house. The reason for the wait I was told was they have few contractors in my mother's area. In contacting them about this and other issues at my mother's home through email, they have not been replying. Therefore, you have to call waiting anywhere from 15-60 minutes on hold. The current issue is their a/c contractor informed me today my upstairs a/c was fine. However, my downstairs a/c required a coil and drip pan repair. When I asked whether it was worth leaving the upstairs a/c on, I was told it would cool only the upstairs (because of the type of coil my a/c has).

Prompt service. Assigned knowledgeable technicians. I am very satisfied with the services provided so far. I already recommended AHS to few of my friends.

Overall, I had a fine experience with American Home Shield. I'd recommend them.

I am very pleased with the customer service rep. The plumber that was sent to my home was very professional and polite. He made sure the work area was cleaned up and explained what he did to me.

I'm completely satisfied with American Home Shield.

WOW..... what service!! I receive a call within a few minutes of placing my service request and within a few days I had a new hot water heater installed. Thank you so much.

The problem that I had about electrical, it’s okay. It’s no problem -- They come and they order the parts. When they come back, they fix it... The only problem that I got with American Home Shield is on the particular problem with my heating. They had to reschedule it four times. So every time they do reschedule, I have to take the day off because there should be someone at home. And of course if you take day off, you're not paid.

It cost me $1278 and my family was without water for 30 hours due to incompetent contractor. Also was left without a cook top for week and had to do the work myself. Phone people are incompetent and not honest, rude. Didn't represent Home Shield. I would fire them if they were my employees. Completely disgusted and unhappy. Have told everyone about my dissatisfaction with Home Shield. Spreading the word as much as possible to keep friends and colleagues from using this dishonest service. Working a complaint with the BBB. I want to be reimbursed for the incompetent contractors actions that caused the issue. They are agents of Home Shield when they step on my property. You are responsible for their actions and work. Unhappy customer and shocked of the way I was treated.

My kitchen drain was clogged. Serviceman came at appointed time and quickly and politely took care of the problem. I'm very happy with their work.

It was the quickest, easiest repair call yet! I was very happy with the contractor they chose to send to us.

My hot water heater went out sometime Thursday May 8, 2014. We had storms all day Thursday and when I could not hot water I thought that the pilot had been blown out. Since we had the storms Thursday I did not check the pilot until the next morning. When I went out in to garage to check, my garage floor was covered with water. I called American Home Shield and the rep was very nice and said that since there was water everywhere, she would report the problem as serious. She gave me the name of Vacon Plub. and said they would call to set up an appointment. Later that afternoon since I had not from anyone I called. I was informed that they did not have anyone available and that my policy was for would end 24-hour service. I call American Home again and got another plumbing co. Still no response so I call this morning and the voice message was that working hours Monday thru Friday. Again I called Amer. Home and the very nice rep. and he said that he would help and someone would call and let me know when I could expected service. It is almost 2:00 and haven't heard from anyone. I am really disappointed with your service. It looks like I will go the entire weekend without hot water..

We have needed a number of replacements in our home in 2013-14 from a new part to our air conditioner to a new hot water heater. American Home Shield each time was very prompt to taking care of the problems. They assigned expert companies who were quick to respond and take care of the problems immediately and efficiently. Thank you American Home Shield.

I needed two contractors at the same time. American Home Shield gave me the two names and numbers. Within 10 minutes, they both called and setup appointments. They both were professional and did one replacement of equipment and one repaired the piece of equipment.

Washer stopped wringing clothes and wasn't agitating properly.

Our recent claim to American Home Shield was a toilet problem. It wasn't a big problem. They fixed it in two seconds. AHS has always been very good every time I submit a claim. They call me right back. Whoever they contact, they called me within that day and then they sent someone out around my schedule. They were very easy to work with. I really am pleased with them. My experience with AHS is very convenient. It is worth the price. I have to pay a flat fee but I know it will get fixed without costing too much and I don’t have to really have any extra worries. It’s like an insurance policy for your home and it is definitely necessary.

AHS was super when it comes to coming out, checking our appliances, fixing or replacing those that could not be fixed, or sending a check for the value of the appliances if we wanted to upgrade. Thanks again.

The most recent claim was a few months ago for our heating unit. It wasn't pumping hot air. The contractor was great and very professional. The performance of the heating unit now is great.

I've had a good experience when submitting a claim with American Home Shield. They are very dependable, courteous and fast.

My order was taken by phone in a quick and knowledgeable manner. The contractor called the next day and the repair was scheduled within a few hours. The repairmen arrived and completed the work within less than two hours and my a/c working great again. I was very happy indeed.

I came home one day and it was warm inside so I called American Home Shield. There was no problem in submitting a claim for this appliance issue. I explained what was going on to an AHS rep. She gave me the name of the company who will address the problem and told me I would be contacted by them. The contractor they sent diagnosed the problem. He ordered the part needed to be replaced and came back to put it in. Now it’s working fine.

I had a problem with my air conditioner. AHS sent a repair person out to fix the problem promptly. The service technician was professional and responsive and fixed the problem in short order.

The repair company came to my home within 24 hours to effect the repair. The technician that arrived knew exactly what the issue was and fixed it promptly.

Spin cycle wasn't working. A repairman from Sears put the belt back on & leveled the tub. The spin cycle was spinning so fast it ejected the agitator & fabric softener dispenser. Another repairman showed up & stated that the fast spinning caused damage to the machine, so he ordered some parts & a week later 2 repairmen showed up & got it running. It's been 3 days... so far... so good.

Heating air unit - As always the vendor they sent out did a great job.

I'm happy to say that I was contacted by a Customer Service rep from American Home Shield and she completely resolved my issue. I was able to contact a plumber and have him perform the repair and American Home Shield paid for it. In fact, I'm so happy that I just renewed by insurance contact for another year. They really stepped up to resolve the issue and the result is they once again have a satisfied customer.

Excellent. Jeff **, the serviceman, was personable and efficient. Great job.

I've had American Home Shield for three years and they are excellent.

AHS consistently provides top-quality service! Keep up the good work!

I was very pleased at the washer you selected to replace the washer I had that could not be repaired. It met all my expectations and more.

Service call - 3 day response time.

I love having a warranty through AHS. I have saved a lot of money by extending my warranty. I highly recommend AHS.

The first company we were given I was not pleased with. Cannot remember the name and that is probably fortunate for them. They were not willing to come out as soon as possible. However, Rhonda **, stepped in immediately after I contacted her with my dissatisfaction and she took over and we had a return phone call from a vendor almost immediately and our problem was resolved. She also took the time to follow up with me to be sure I was happy with the service. Thank you, Rhonda!

The initial appt did not happen and was frustrating. The provider cancelled the appt as I wasn't able to make it home within 15 minutes. Then didn't come out for the rest of the day. On the positive, they did make a weekend call to fix the issue.

My last service was the repair of a malfunctioning plastic part on my hot water tank. The technician immediately knew what the problem was and quickly replaced the part.

Quick response -- within 24 hours. Efficient -- very professional. Very happy with the service.

I am relocating with my company. AHS was instrumental in assisting me in getting my home ready for sale. Thanks!!!

Excellent. Had the problem resolved in 10 minutes.

We moved into our new home in December 2013. We immediately had AHS come look at our hot water heater. It was looked at 4 times before the only service tech in our area determined and actually told us their best guess was that the hot water heater was failing because of a secondary issue. The plumbing company has terrible BBB reviews and is not reputable. They are licensed, but not of any good reputation. As of 5/2 our hot water heater issue was still unresolved. In fact it finally quit working completely. We had to hire another company to come out. They said it was old and had no secondary issues. This is a licensed company in our area with a good reputation. We submitted all the necessary paperwork to the claims review department and now AHS refuses to honor the diagnosis of a company, this company we had to pay out of pocket to come and make a real diagnosis.

Made the appointment with AHS. On March 10, Grants Pass Plumbing came out with the proper tank replacement after he had about a week (or so) earlier came and inspected, assessing replacement was needed. He was most careful removing the old tank (had a few rooms and doorways to negotiate) and putting in the new one. He was also very patient and professional with my asking questions, watching how he did things (more for my education as opposed to any sense of inspection), and giving me care tips and support. Overall, an excellent experience. This work and service brings added value to the AHS brand.

Was a bit apprehensive about the warranty when we bought the house but AHS has proven to be a good deal. Had issues with our appliances and they sent a technician to fix them and what could not be fixed they replaced.

The claim went well. The most recent claim we submitted was for heating. It was very good. I would recommend them.

Vendor came when they said they would and completed the work in a timely manner and put everything back where it belong when finished. I was very pleased.

To arrange a repair for my refrigerator was quick and easy and the repair worked.

My house is a new house (less than 3 yrs old) and got all good kitchen appliances. Just took American Home Shield 5 months back just to make sure we are covered for any issues. Last week I had a minor issue on cooktop and called these guys. They sent one repair guy. His first conversion was it will cost me $75. I said fine, that is what I agreed with AHS. Then we went to kitchen and showed the problem. It was a minor issue and this guy could not figure out and started banging on gas burner with his hammer.

I have had a few items that have needed repair. All I have to do is call AHS and they contact the service person that is needed. I have received prompt responses to set up service, and the service has been done at a very reasonable time and in a very professional manner.

Contractor did a great job and was very punctual.

Absolute waste of money as nothing is covered. Air Conditioning condenser shuts off three nights in a row but begins to run mid day. Can't repair/replace unless unit is in failure. Not in failure when the service person comes and no option for a night call (even volunteered to pay for evening visit). Finally get them to come in the morning during failure (on the third try) and decide it is the SmartZone Controller $950 and not covered under warranty. Call manufacturer company and two local contracts $544 is their price for board. Call my own second opinion and it's the fan motor, board is fine. Call about the fan motor being covered and well... that isn't specifically listed. It would have to be in failure and a reason why the fan motor is going out! Bottom line useless and absolutely no help with alternatives. Had in and out air for a week. Finally just paid out of pocket which I'm sure is their intent!

We have had excellent service with our AHS repairs. The appointments are set up right away and repairs are scheduled and done within a few days. The repair technicians are professional and courteous. I have referred AHS to several of my friends and co-workers and continue to tell others about it.

I had a problem with my A/C unit so I called AHS and a tech was out the next day on time and was very knowledgeable. He fixed the problem in 30 min and I was on my way back to work. Great Service.

Just had AC/Heat system serviced for the summer. Great technician -- on time, polite, knowledgeable. Thank you, AHS!

The service AAA appliance call the same day. They came at scheduled time, did a very thorough check of the machine and found that it was unfixable. The company called the next day to set up a delivery time. Everything was done in a timely manner. I was pleased with the whole process.

Took 2 trips. But they did fix it and were apologetic for taking 2 trips.

AHS has been the best, most efficient home warranty company I have ever dealt with. I sold real estate for 10 years and most of my clients would choose AHS. Whenever they chose a different home warranty company, it seemed there were always problems. I have had AHS in my home for many years and have never had any problems with any of their service calls, customer service or the reps they use. I highly recommend AHS as the leader in home warranty companies.

Our hot water heater started to leak. AHS had a technician from a local company come and take a look. He decided it needed to be replaced and with the ok from AHS, pulled a new one off his truck and did so right then and there. In 24 hours we were back to normal.

Service request placed in Nov 2013... Still not resolved.

When I have a problem at my house, it's nice to call American Home Shield and know they will answer anytime of the day to assist my needs, that's confidence!

Thermostat was replaced even though it appeared to be working alright except for the continuous clicking.

It took a little time and coordination, but Eric was finally able to fix my fridge. My only complaint is that he has no follow up, so you have no idea where you are in the process. You don't know if part was ordered, when to expect him back; everything is kind of in the air. But as far as skill and knowledge he is great. Diagnosed the problem right away, ordered the right part the first time, and did the installation properly.

The plumber was courteous and professional.

A nice young man found the problem quickly, replaced the wall switch which almost matched the 4 switch plate and corrected the receiving code for the remote fan. Good, quick, relatively inexpensive and it works.

AAction Air was responsive to my service call and dealt with the matter in a fair and honest way giving me options and accurate repair service.

I was very pleased with the repair work done on my washer and dryer by the service repairman.

The claim with American Home Shield was for a water heater. There was water leaking out of it. We called Saturday and filed the claim. They referred us to A1 Plumbing. We put in a call to them thinking they could get us on the list for Monday. They were very nice. They came out Saturday morning and looked at it, and drained it so that they could fix it quickly on Monday. It was a good experience. We've been with them for twenty years or so and we've been very satisfied. If there was a problem, they've all worked to fix it. They are excellent.

I have not had any work done in a while. However I am always satisfied with the results. From the initial call requesting service to the completed job.

Service was remarkably fast and efficient.

In San Antonio, Texas, the temperatures are extreme during the summer. Can you imagine not having a working air conditioner? Well this happen to my family and I received prompt service within two days. The company was able to fix the problem in a reasonable amount of time. What I liked most was the customer service. They asked if I had an elderly person with medical problems in my home. In answering YES, they would have sent a company for immediate repairs. In all, the monthly price for the contract is good, considering the cost of calling for service and repair prices in today's world.

I called in a repair for my washing machine and oven. The technician was professional, knowledgeable and very nice. American Home Shield honored their commitment that if they can not fix it, they will replace it. My washer could not be repaired and I received a new one in a week. Thank you for being a reputable company. American Home Shield is an excellent company and I recommend it highly.

I have used AHS twice since moving into my house 4 months ago. They have responded quickly. The service people have shown up and been competent. It's been terrific.

Great service. Good customer service.

I have been without an oven for the past 3 weeks. The Technician responded and order a part that took two weeks to get here. After installing the part, the oven still does not work. He said he had to order another part. The technician does seem too competent.

Horrible experience, with the warranty company and the vendor they sent out. Bottom line, I chose the cash out option due to issues with the crooked repair company that was sent out. I was told the allowable amount to repair my central AC unit was a big whopping 35 bucks! Thanks for nothing, American Home Shield. I ended up repairing it myself out of my own pocket and eating the $75 service fee. I cannot put to words the aggravation and grief this company caused me and my family. Please, save yourself some grief and steer clear of this company, American Home Shield.

The service was quick as was the response to my order. Had no issues with the claim to replace the mail unit. Great all around.

The person that changed my garage door opener was very nice and professional.

We added the pool equipment coverage when we bought a house with a pool and are certainly glad we did. We had pump problems and heater problems and AHS responded promptly and professionally and fixed the problems. We recently sold that house but will go with AHS when the house we are building is completed.

My toilet stopped flushing; would not fill up again. I went online to set an appointment. The message I received was that it sounded like an emergency and to call in which I did. The customer service person did not treat it as an emergency. She said City Plumbing would call me within a few hours. I waited until around noon at which time I called City Plumbing. The owner, Nelson, said he was pretty sure he could have someone here in the afternoon. Two plumbers did arrive in the late afternoon and fixed the toilet using my replacement parts which I had purchased to repair myself but decided I couldn't.

I contacted AHS, to report my water softener not working. It did take several days to get a vendor to come, reevaluate and then replace the system. The Company that came was very professional, tidy and did a complete and thorough job. I am pleased!

Service has been very prompt and courteous. Your sub contractors have been very cooperate in setting up appointments.

The 17 year old HVAC system was out of order twice; once was during 30F weather. AHS was very responsive and prompt in sending someone to repair it. It took over a week to get the part which was due to the age of the system and not AHS. I could see it was going to be one thing after another, with temporary patches, so I replaced the system and will request a cash out. Overall, AHS offered good service.

We would highly recommend American Shield as your home warranty company. When I called for service, they immediately told me who would be calling me and that company called me usually that day and set up an appointment that was within a week from the call. Each company for each service called me to let me know when they would be there. If they were running late, they would call and that enabled me to get other things done. All the service representatives were friendly and knowledgeable and completed the work in a timely and efficient manner. We were very pleased with American Shield for coordinating everything and very pleased with all the companies that they use. We had an appliance company, a plumbing company and electricians.

Hot Water Heater was leaking. AHS replaced it quickly and professionally. Repair person was very pleasant and seemed knowledgeable. This was another good experience with AHS.

I have two houses with AHS and the customer service sent the tech to the wrong house when I called for a service for my AC unit. They sent it to the house that I didn't call for it. And I paid for it. When I called back to see what happened, they told me they will listen to that call and I will receive a call in the next 3 business days and it has been for almost 2 months, nothing yet. I got tired calling back, they sent the tech again and the tech didn't even fix it. Never called me to tell me what was the problem so I am very mad, sad with the service. That company that AHS sent to my house just stole my money. I have been with the company for a very long time and I was happy but after this nightmare, I just want to cancel both contracts.

On Monday, I placed my order. AHS sent me an email letting me know what company would contact me, which was Barry Johnson Electric. When I didn't hear from anyone, I called Wednesday evening. I was told they were having a computer issue with AHS customers and would get back with me before close of business. So far, I have not heard anything. Should I call them back? Feeling ignored but still love AHS and feel it is a privilege to be able to have it.

I have had a sizeable leak in my house. The plumbers that were sent could not locate it so a leak specialist was called in. Another day went by before he came and found it. Another day has passed with no follow-up from plumber... 4 days of water leaking at an alarming rate and I am waiting on your contract plumber when I could have had a local plumber here and be on the road to fix it. So the ratings don't reflect the finished job since it is not completed. But both have told me that the warranty will be extremely limited for the repair and I will owe much.

I have had 2 claims with American Home Shield. One an air conditioning problem and the other a water heater problem. Both claims were handled promptly and courteously. My warranty is set to expire in July and I will definitely renew my contract. American Home Shield is the real deal in my opinion.

I moved into my home about a year ago. AHS was there for me. Underneath my sink was soaked, and I called AHS. An appointment was scheduled and the rest is history. My water line to the refrigerator is working perfect... Thanks AHS.

As soon as the representative from the company came out, he was very polite. He was very knowledgeable of the unit. He identified the problem quickly and was able to make the repair on the same day. That is the type of service I need every time.

Repairman knew immediately what the problem was. He had the part with him and completed the job very quickly. Very friendly and professional.

Our hot water heater was leaking. I called American Home Shield. Our water heater was installed within a few days. The guys came out and were gone within 30 minutes or less. They were really nice and polite.

Fixed a AC sensor.

I submitted a claim to American Home Shield over the phone 2 or 3 months ago because it looked like there was something wrong with my air conditioner. Water was running out from it and was coming down to my patio. The representative that I spoke with was very pleasant, and I had no problems submitting it. They came out and said that there was a little something they had to fix and it was all done, and I was happy.

I would recommend your company to others but your contract for electrical should be explained more to the customer, such as what is covered and what is not.

The company sent was timely and very professional. They took survey trip and called for work approval and returned the next morning and completed the work. I received a call back to confirm all was working well. My only complaint was American Home Shield would not cover the $300 fee to pull the pump out of the well, 450 deep well. I had to pay that amount out of pocket.

A/C not coming on. Did a very good job of responding quickly to the call and diagnosing the problem. Had to transfer the problem to plumbing to be fixed.

I was extremely happy with American Home Shield just not happy with the company that they chose to use. They had to make 4 trips out before my air conditioner was repaired. The repairman parked in my driveway, had to make multiple trips, was there by himself repairing for 6 hours and the scheduler was rude and tried to make me purchase items I did not need. When I complained to American Home Shield, the representative was not friendly but took my information and my complaints.

Great job by tech.

I have had an American Home Shield warranty on my home and pool for the past 15 years. It saves me time, as I make only one phone call, do not have to get several bids for larger repair jobs or figure out what is a fair quote. Response time is fast and the contractor's name and contact information is provided by email almost immediately. In today's world appliances do not last as long any more, so a warranty makes sense from this perspective too.

Wonderful service. Explained everything. He was knowledgeable.

I've used AHS several times since I subscribed to it. All the services were completed and AHS made sure that the contractors they hired resolved the problems. There was one time where we had to wait and the tech didn't come at all. AHS replaced the tech asap and made sure someone got back to us. I recommend AHS to friends and relatives without a doubt.

I thought a rat had died in the air conditioning duct. Something did die and I couldn't find it. So I started looking around and I was looking down at the bottom of the board and I noticed water where it shouldn't be and that's when I noticed that we had a pipe that was leaking and it lead me to file a claim. Submitting a claim was excellent. They were very helpful and very professional. I called first to make sure that it was something that was covered. And we had the highest level of coverage that you can take out with American Home Shield.

Mostly very pleased. ARS Plumbing was dispatched to address my issues. Work was done efficiently and properly. I don't like the Home Shield auto response system. When I stated my problems, it erroneously dispatched an electrician so it didn't understand what I said and worse, did not give me a chance to validate what it understood before scheduling an electrician when I had no electrical issue, only plumbing.

My microwave had a electric fire. I contact American Home Shield. They sent a repair man, who advise me they had to order the part. Two weeks passed and I didn't hear back from the repairman. I immediate contact AHS. They apologize for the delay, and advise me I would be receiving a new Combo Microwave oven due to the fact part was not available for repair. The new combo was 5" shorter than the original one and if I wanted one that height I could pay the difference from the one the company provide if I found a different Microwave/oven combo that I want. In fact I made a shelf out of the 5" opening. AHS provide the oven, the tech to remove and replace the new one.

I have been with AHS for over 3 three years now and I've had several instances to use them. A repaired dryer, a repaired electric stove, a replaced refrigerator, an electrical problem all done over a period of 3 years and I feel secure knowing that I have this home security to replace or repair my unforeseen home problems. They have been timely and efficient.

AHS is a good value for the money.

Refrigerator repair - Timely professional service.

I have made several work orders and have not been completely satisfied due to hidden details in their contracts. I believe they should cover more than they lead on during the sign on process. The service will take care of the core problem, but that's as far as it goes. I've been assured almost a year ago when I signed up with two contracts for two different homes that I'd get a rebate card worth $75 each. Ask them where that is and they give me excuses on why I don't have it and to basically hold my breath until I receive it. I can assure you that when renewal time comes around the corner, they'll be offering me the same rebate once again and I'll still be asking where's the one from last year when I signed up!

We purchased a 17 year old home with AHS warranty. We did need several repairs within that first year, one of which was one of our furnaces. Without the home warranty we would have had to pay over $800.00 for the parts and repair. When our year was up we decided to renew. And we have just renewed for another year. Thank goodness we did. We just today had our new double oven delivered. Ours needed repair, however, the part needed was no longer available. They offered us a very nice comparable replacement. We discovered AHS has a great upgrade program. I can't wait to have my new double convection oven installed!

We have always had great warranty service from AHS! The response time to a service request is reasonable. The repairs or replacements are finished in a professional manner. Thank you!

Preventive maintenance - It was to service my AC unit.