American Home Shield Reviews

My water heater quit working so I filed a claim with American Home Shield and it was easy. I gave them a phone call and then they sent someone out. Everyone that I spoke to on the phone was very nice. The company and technicians that they sent out were great, very nice and professional. Since the repair, the performance of my water heater has been excellent. I would definitely recommend American Home Shield. My experience with them gave peace of mind.

I had air conditioning problems that turned out to be relatively simple. The condensation water was leaking through the ceiling. Nonetheless, I submitted two claims to AHS using the internet and that's worked very well. The technicians sent out did very good and knew what they were doing. They identified the problem right away and in both cases, they were able to fix them on the spot. Luckily, the first time, they had the part with them. They were also personable.

I'm having problems with my refrigerator and it's still going on. I've had no problems getting the claim submitted to American Home Shield or getting someone to come out. In fact they already did and the guy they sent is very knowledgeable. He explained everything that he was doing and what needs to be done. My refrigerator wasn’t working at all and he got it working however, there's a problem with the control board and it's one of the wires of the refrigerators where the control board is going to have to be sent off to be repaired and it's going to be another three more weeks. For that reason, I'll be without a refrigerator for the holidays. I've had American Home Shield for years and I've never had a problem with them. They're a well worthwhile company to have.

When I submitted a claim to AHS about my refrigerator that was not working, it was automatic. Then they sent one of the nicest contractors that I’ve encountered, and he was great. He took care of the problem, and I was happy with the service. My fridge has been working great since.

The service provide by AHS was timely even I called them during the weekend. Vendors called me next day and they finish the work in a day.

My experience with American Home Shield is easy. I put in my request on the computer and things get handled from there - no troubles. When we bought this house, there were things going wrong. I would like to give kudos to Cornerstone Plumbing. They're terrific. Everything's fine since their repair.

I called American Home Shield about some plumbing issues and submitting a claim with them was fairly easy. They just sent one technician who seemed to be very knowledgeable. He seemed to do a good job. I told him that I would probably ask for him again if I had any future claims in plumbing. I was happy with him. However, the service took a little longer than I had expected because from when I called on Friday they couldn't get anybody out until Monday. In spite of that, I'm satisfied.

My experience with American Home Shield has been great and everything worked out well. Submitting the claim was easy. We called and they sent somebody out and done. I would recommend them to my friends.

My heat pump wasn't working. American Home Shield sent a guy out. I paid him $75 and he did the work. Everything was fine. I’ve been very pleased with the service.

Submitting the claim was very easy. I called and they told me someone would be calling me within 24 hours, and they did. The contractor that came for the garbage disposal was very prompt. I had asked him a couple of questions concerning the garbage disposal because it was a new home that I moved in and I couldn't understand why after two years the garbage disposal went bad. He told me that the appliances that they put in the house were good but they didn't spend a lot of money on the appliances.

We like American Home Shield. Our latest claim was for the freezer. The ice maker in it was broken again. AHS sent out the contractor and the freezer wasn't fixed after their visit because our ice was melting and there were silver flakes in our ice. The contractor had to come in again, realigned the flap and corrected that. They said that should be better. My husband was there and said we had just had our water filter changed and they said, “Well, that’s probably what it is.” No, that’s not what it was because we had had our water filter changed plenty of times before that. Plus, I’ve never had flakes come when I’ve changed a water filter. It only happened after they were done. The contractors said if it continues to happen over the next week or two to give them a call. They may have to change the entire line.

We only had to contact American Home Shield once just recently. We were very satisfied with the result. They were quick to respond. It was because of a leak. There was a break in a water pipe and it needed to be repaired right away. Submitting the claim was easy. I put the request in and submitted it without any problem. I do quite a bit of putting the information online and it wasn't hard at all. I already did recommend them to a friend.

I contacted the American Home Shield concerning our garage door. I made a call and within four hours the garage door people contacted us and they were out the next day. The service by the contractor was absolutely wonderful. We thought we were going to have to replace the whole garage door because it had come off of the railing. He was done in probably a couple of hours, super nice to work with, very friendly. I would definitely use them again. The garage door was working back to normal. My experience with AHS was super easy.

My A/C went out in the middle of August. The fan in the condenser unit went haywire and completely shredded it. AHS replaced it with a NEW unit, and I ended up paying less than $200! I'm very happy that I have the warranty. It took the contractor almost a month to fix it though, but I've had difficulties with them in the past, so I wasn't surprised.

I had no complaints with American Home Shield. The guys that did the work got the ducts back up as it fell down. My regular heating company came through and they said, “Boy, they did a good job.” I'd recommend AHS.

Submitting the claim was easy. The technicians were here the same day, and the AC was fixed. It was an awesome experience. AHS did what they advertised to do.

We have been totally happy with American Home Shield. The people we've contracted with to do the work has been all pleasant. It's been a great experience.

The claim I submitted was for my AC. Fan motor blew up and it wasn't working. Also, the pan that catches the water was all rusted. Claims process was very easy and the technicians they sent out were very nice. My AC has been working perfectly since the repair. I wish I knew about American Home Shield before.

I had an electrical issue and I placed all the service orders with American Home Shield, and it was simple and pretty quick. I've had two service requests and both of the technicians they sent to our home have been excellent to work with. I was satisfied with the experience and I think it's great for the first year of coverage. However, I don't plan on retaining my plan going into next year.

American Home Shield has a good, solid and quality customer service, and a good contractor base which makes them reliable. I recently submitted a claim online for the electrician to come, and it was easy. After I submitted my claim, somebody answered me back a little bit later that day and told me how soon they could come which ended up being in a day or two. The contractors were here at the time specified - they even got here a little bit earlier than their time which was fine. They fixed the problem quickly and they were very professional and friendly. It was a good experience.

I submitted a claim for my dishwasher and the experience was one big nightmare I wouldn't want to have to go through. Then after two weeks we submitted a claim for our swimming pool and my only big complaint is it takes forever to get a real person on the phone like sometimes I have to wait for 30 minutes. But the contractor for our swimming pool was great. Our pumps had gone out and I called in a Tuesday morning, and they called me back within two hours to schedule an appointment. They scheduled it for Thursday between 10 and noon, and said the guy would call before he came. Thursday came. I got a call about quarter after 9 from Mike, the service technician, and he said he was running early and he was wondering if it would be okay if he came over. I said sure. He arrived before 10, had a pump on his truck, and he wasn't here half an hour to have it all fixed and going.

It was a fine experience I had with American Home Shield and there were no problems. My most recent claim was in reference to some plumbing. They called me less than two hours after I put the request in online. Then the contractor came out and did the repairs the next day, so it couldn't be better. He was very good and knew what he was doing. It has been been perfect since the repair was made.

American Home Shield is very good. I'd highly recommend it. The guy that came out fixed the furnace did his job and was very nice. The only thing is that they said he would be here between 8 and 5, he didn't get here until 6:30 that night.

I had a leaky toilet and kitchen faucet so I claimed for them with American Home Shield. Submitting it used to be terrible, but now it was very easy and I like it so much more because they have it online now. The contractor they sent to fix them was very nice and thorough. He was very good at explaining to me what he needs to do, and he even found a problem with my toilet I didn't know I had. I thought it was just the valve part of it but the steel between the tank and the toilet itself had gone bad. I'd probably ask for him if I called again and that company was assigned.

My most recent claim with American Home Shield regarding the exhaust fan on my bath top went pretty good and they got it through quickly.The process for submitting my claim was pretty easy and I had no issue with the representative I spoke to because he was very professional. I would definitely recommend them to my friends.

We had them come out and look at our dishwasher. They fixed it the same day. They do what they promised to do and everything’s working fine now.

I had a claim yesterday and it went extremely well. The last 4 interactions with their technicians were very positive. We had one issue where we didn’t want a worker coming back. We explained that to the people of American Home Shield and that has been worked out.

Submitting the claim was very easy. I had a plumber come out to my rental property. It was a very good experience.

Submitting a claim with American Home Shield was really easy. I had a problem with my drier. I called them and they took care of the job. The contractor has done everything he told me he was going to do and everything has been great so far.

It has been a pretty easy process to submit a claim. No problem at all with AHS reps. Technicians have been very knowledgeable and professional. They got the job done pretty quick. In my most recent claim, an electrician came out and in about 5 minutes he fixed the electrical issue we had in our bathroom. I'm happy with their service and I refer them to a lot of my clients. Keep up the good work, AHS!

I have always been enormously pleased with the service that I’ve received from American Home Shield. I have nothing but good things to say. It's been very easy to submit a claim and the contractors they've sent out were terrific. Generally it’s Advanced Appliance whom I like so much we ended up getting a contract with them to inspect our heating and air-conditioning systems in summer, spring and fall.

I'm happy with American Home Shield. I've had it a lot of years and I haven't had a problem year in year out. I have never had a need to call them back. My AC unit's drain pipe clogged up once and it was taken care of. The technician that came out had been here before and pretty much knew what was going on. He did a complete service job. Earlier this year, he took the air handler out and cleaned it. Most recently I had AHS come out and look at my AC and do a more seasonal, preemptive kind of thing.

My most recent claims with American Home Shield were the microwave on the fridge and a recurring problem with our refrigerator that messed up before that the company had repaired, but it started doing the same thing. It was very easy submitting the claim. They called me immediately, scheduled an appointment, came and fixed both items, so I'm happy right now. Overall, it was quick and easy and I'd recommend it to a friend.

The technicians that they've sent out have been all good except for one. They sent one bad guy and another repairman came in to help me fix the problem because it was one bad repairman’s fault. But other than that I like them. Recently I had trouble with my heat pump. I filed a claim and it worked out good. They came in and fixed my heat pump.

Submitting the claim for the garage door opener was easy. The repair went well. I'd recommend American Home Shield.

Sending the claim for the leak I had in my tub was a pretty easy process to get through. The contractor came out and fixed it. Generally, I haven't had any problems with the technicians. They've been fine. The only issue I had was when one contractor came out one time for my air conditioning service and never came back and AHS had to send another contractor to fix the problem but I had to wait some days.

I really enjoy having American Home Shield because it helps in an emergency or if something like a plumbing issue comes up. All you’re going to do is pay $75 for the payment and then the rest gets covered pretty much, than having to pay the whole amount which will probably cost you a lot if you have a big leak like the one we had to submit a claim for most recently.

My wife recently submitted a claim for the air conditioning unit, and American Home Shield sent out Aire to the Throne to our home and they're outstanding. The techs were great and we got a new compressor. The whole process went smoothly and we were really fortunate that all went well. I'd recommend American Home Shield.

I submitted a claim for the washing machine. Claims process was very easy and the repair was done well.

I'm very satisfied with American Home Shield. We filed recently for a claim for my refrigeration and it was relatively easy. The refrigeration technician they sent was fantastic. He was punctual and worked very quickly and efficiently.

American Home Shield replaced the coils in my electric water heater recently and it's been a good experience. Submitting the claim was easy and it was pleasant interacting with their staff. I did it online and the correspondence was timely. Also, the contractor they sent was very knowledgeable, quick and pointed out to me what was wrong, why it went wrong, and how to prevent it from happening again. That's why I've already recommended AHS to a number of people.

American Home Shield replaced an electrical contactor on my furnace. The company that I had with my yearly inspection in spring and fall for my air conditioner and furnace were with AHS so when the service man came out to check out my system before winter, he found we had a bad contactor. He then told me to call AHS. I gave them a call and within 30 minutes after I talked to them the company called to make an appointment to be back out to exchange the contactor. They came the very next day and repaired it, and everything has been great since.

I called AHS for svc to my heater as it was not warming. They gave me the number to Island Breeze HVAC. I had a recent surgery which made me a high risk for pneumonia and I could not wait for them to come as I had the hospital appt that date and would not be home. I explained this to the company and to AHS. I was on the phone literally for 2 hours with AHS asking them to send a different company because they could only service me 2 days later (at which date I had to return to the surgeon). I spoke to several people at AHS whom were all rude and unhelpful and just kept putting me on hold. Rachel (supposedly the Manager and the ABSOLUTE RUDEST of all) kept repeating the same thing, in essence "we can't send a different company because they are willing to come within their 72 hour window and because you called to request rather than request online." I don't know what else she was telling me I should've done.

For the most part, it's been good when I've used American Home Shield. We did have one issue with them regarding a leak on the sink. I work until 3 and they seem to have a problem having somebody come out at that time. Then they got Plumb Perfect do it. The guy came, looked at it, said that there's no leak and then left. He was here for 5 minutes only. I've heard several other people that I've worked with that they didn't like Plumb Perfect too. I paid to have someone, regular rate, to come out and fix it because it was a leak. Other than that, I was most surprised when American Home Shield replaced the motor of a nearly 20-year old dryer. It's still working fine until now.

I had issues about my furnace so I filed a claim with American Home Shield. It was uncomplicated, quick and easy. The contractor was very nice but because it wasn't solved, he had to come back. The part that I need had to be approved and ordered so he came out by my schedule two days later since I'm only available on Sunday. I made the earliest appointment possible so I wouldn't tire off my off day, and he kept the appointment time.

I had a broken washing machine that needed to be replaced. The claim was submitted for me which was an easy task. It took about 10 days to get it replaced and things went very well so I'm happy with my experience with American Home Shield.

We have had AHS for nearly 8 years and have found the technicians do a good job; however, my compliant is about the manner in which AHS does not assist their customers in getting a technician out on a timely basis. 24 hours is MORE than enough time for any company to contact an AHS customer --- not 48 hours!!!!! Our Air Conditioning unit upstairs has been out now more than 24 hours and I am being asked to wait another 24 hours before AHS will put in a request with another company. This is totally unacceptable!!! This has happened so much over these last 8 years that in many cases we have just cancelled our request and have paid for repairs out of our own pockets.

They were on time and courteous. They figured it out and got it done.

American Home Shield came out for the water heater that cracked. Submitting the claim with them was awesome. Everything was coordinated and it all worked out well. They were on time, made contact right with us and set the appointment that day, so it was excellent.

I am very happy with American Home Shield. We have been getting what we wanted, and we’ve had no problems or issues. Our water heater just broke down and they replaced the whole thing. We only had to pay $75 coming in and $107 for the connection of our cover. We're very happy because I have two little ones and we couldn't live without hot water for too long. We had to let people come in at least three times, and they were always so helpful and nice about things. And every time I have to call them they're very sweet, knowledgeable and eager to help. AHS is awesome, and I'm very satisfied.

The contractor showed up as scheduled and work was accomplished. They replaced the Freon in the air-conditioning, which fixed the immediate problem but went out again about 5 weeks later. I was under the 60-day thing and it turned out it was the capacitor. It looked like it was 2 different things. The young man was confident and took care of everything on the return visit, and it didn't cost me a thing so I feel very good about that. They did a good job and I'm completely satisfied. Excellent.

The process of submitting a claim to American Home Shield was very easy and quick. The contractor they sent was very polite and knowledgeable. He also cleaned up after himself. I'm thankful for their service and the ceiling fan has been working fine ever since.

I called AHS July 2014. The plumber they sent was very unprofessional. He took my 75 trade fee to inspect the repairs and said he would come back. He never showed up again. Called AHS several times. AHS said they were trying to get a hold of the plumber and would call me back. They never did. Filed complaint in January 2015. AHS sent out another plumber that did not complete the repair. I have water leaking on my floors and at this point I have damage to my tile and hardwood floors. I have many emails proving our discussions for any that doubt this is real.

The last time I filed a claim for myself, American Home Shield sent someone over and fixed the problems. I called them just now and bought a home warranty for our customer.

They're pretty good. My only dislike is the freon policy for air conditioning.

I had a claim with AHS for 2 things, my washer and microwave. My washer got clopped up and the conduction oven of my microwave blew up after I moved in the house. Sparks were coming out and black stuff are flying out of it. We got a contractor to come out right away and they told me what was wrong with the units. However they took a couple months to finally give all the information to AHS for me to get the money to buy new ones. The delay wasn't AHS' fault though.

My most recent claim with them was for my bathroom. Their service went okay but after the repair, I had to call them back. But I still recommend AHS.

My AC needed a little bit of freon and a capacitor. Submitting the claim was an easy process to get through. The technicians have been very good and educational. They tell you exactly what's going on, what needs to be fixed and why. They were very quick in getting things done and doing it right but they were a little slow at getting back with me at first. However, everything else was good, including the quality of the repair.

American Home Shield came out and fixed our AC motor. Submitting the claim was easy and the contractor they sent got here on time. She did her work in a quick and professional manner and had all the parts she needed on hand. The AC has worked great since the repair.

I recently had an air-conditioning problem so I submitted a claim to American Home Shield. It was good. They helped me out. Their contractor was good. They were great and very professional. My unit was replaced and the installation job was great. American Home Shield is very excellent so far.

I've been customer of American Home Shield for almost two years and we have used them several times since we had them. Every one of the contractors they have sent to us have been timely. We had a problem with our water heater tank and they had people come here quickly to fix it. Their service is worth the money that we've spent and we're very pleased with the service people that they've sent.

I contacted American Home Shield for an air conditioning check. From the claim submission to the interaction with the reps, everything went well. The person that AHS sent in to do the check was friendly, did what we needed him to do, and explained what was going on. The air conditioning has been good since the repair.

It's a thumbs up for AHS. I'd give a 10, with 10 being the best on everything. I've been very pleased with the people that I've had to deal with through American Home Shield. They were very prompt and have taken care of the situation. The guy who came was awesome and very professional. He was here before the expected time which was great. My wife was at home and he explained everything to her and what he had to do. My wife was able to give me a really good pass down of what was going on. I hope that if I ever had more AC problems, they send me back to these guys. I'd rather wait two or three days and have these guys back than somebody who looks weak and drunk. We're very pleased with the company.

I submitted a claim to American Home Shield for my air-conditioning issue. It was quick, fast and good service. It's been doing great since the repair. No problems at all.

American Home Shield came when they said they would. They gave us a call within half an hour before they showed up so we would be aware of them. Then the guy who put in the hot water heater was very courteous and polite. Everything has been working great since the repair.

I like American Home Shield. The only dislike that I have is that the equipment is just band aided together and then it'll fail later on and nothing really gets replaced, it's just 'find an old part and put it together.'

I had American Home Shield come out and check our washing machine. The guy they sent was on time and professional. It was a small problem, he fixed it and it's been perfect since then.

I had a problem with my air conditioner so I submitted a claim to American Home Shield and it was very easy. They were great. They sent out a contractor and he found things wrong with the AC that my other company did not find. I was very impressed. I had to replace a valve which the other company said to be done, but he said no, it only had to be cleaned up and serviced. He also found mold. I’ve always had topnotch service. I'm really a happy customer here. I’ve always recommended American Home Shield.

American Home Shield were great people. I haven't had any problem with them. I had a claim for my air condition system that had gone out. And they came out and inspected it. Said it was unfixable so they didn't make any repair. They ended up replacing it. Their representatives were very courteous. They didn't take a long time for them to put my claim together. Their contractor, Greenway air condition service, are very knowledgeable. The two young men they sent out to install my unit were great. It didn't take them a long time to do it. Even though I haven't used it frequently, I know it's gonna be very beneficial for next summer because it's an energy efficient unit. That will probably gonna cut my utility bills tremendously. I am very satisfied.

My most recent claim with American Home Shield was great. I've always had a great experience with the contractors. I usually schedule online and it's painless. Submitting the claim was very easy. I like doing it online and the contractors they contract with usually call me right back, within a few minutes to schedule an appointment. I like the service. It's very valuable and everyone should have it. I always tell people that I talk to that they need to get it. It makes one be at ease. I had them in Michigan and when I moved to Vegas, I built a home, so didn't need them for the first year but as soon as that warranty expired, I hurried and got the warranty.

It's a problem that I keep trying to get my items fixed but they don't seem to have the people to fix it. This is the third time I've had a company come out and the people that they are working with don't know what they're doing or they can't fix it, it's not their scope of products. I'm paying these people to come out for a product that they say they can fix then covered under the warranty. But every time, the American Home Shield somehow finds a loophole or, "Oh, that part is not covered." It's a big runaround and I'm pretty dissatisfied.

American Home Shield is very good except they keep raising the price. It started $40 a month, then $45 and so on until it's now $75. Recently, they did my microwave oven. I called them then they got it fixed and cost me $75. A month later, I called them again and the guy said that the microwave couldn't be fixed. It cost me another $75. He said he would contact AHS and they would give me credit towards a new microwave, which I had to purchase a new microwave. But on a positive note, I had a problem with my air-conditioning unit a couple of years ago and they fixed that with no problem. They replaced it and I haven't had an issue with it since. And AHS do respond. You call them and within a couple of days, they have somebody come out.

I enjoyed doing business with American Home Shield. When I had a verbal communication with them, they were very professional, helpful, timely and excellent. The contractor they sent to address my recent claim about my garbage disposal was extremely pleasant, informative and quick. He was very knowledgeable about his job.

A guy came down yesterday to check my washing machine and a part has to be ordered. He told me once the part comes in, someone will get in touch with me and it will be applied. They will come back and fix it. This was the second time the washing machine was worked on. First time was okay, but then a few days later it still couldn’t work so I had to call them back. My washing machine has not been totally repaired yet but I would recommend American Home Shield because I called for help and help came.

I called American Home Shield about my air conditioning unit. They told me who was gonna be doing it and easy-breezy. They gave me the phone number and said somebody will be in contact with me. The contractor was a very nice man. He was very helpful, knew what he was doing, and told me what was wrong. He collected my $75, fixed it and left. Afterwards, it's been fine and dandy.

American Home Shield did great. Their automated service gave me the number for a technician in the area and he came out and repaired the unit, and it worked out pretty well. They came out and did what they said they are going to do. I'd be keeping them.

The biggest experience that I've had with AHS was getting my washing machine fixed. I was almost about to purchase a new one which would have cost me hundred of dollars. I called AHS to have someone come out and take a look at the system. The gentleman that was sent out came out and did such a great job fixing it and had it running like a brand new washing machine. This saved me hundred of dollars and all the adjustments that comes with purchasing a new system. It works good that I tell my friends about AHS and how your company use the best companies to help us fix our problems.

I had my refrigerator worked on. Submitting the claim turned out fine. It was a challenge with the first vendor because they didn't do what they say they were going to do in a timely manner. AHS sent out another one though - their representatives were always very enlightening and helpful. I'm very pleased with the repair as they came after we got rid of the first vendor.

I've had American Home Shield since I've lived in my house, around 20 years. I called them recently because of my washing machine. It was very easy submitting a claim to them. I don't do the automatic because I like to talk to people, and it was excellent with their reps. The man they sent was also very good. He came and found the problem. It wasn't the machine. It was something that was stuck between the machine and the inside. Since he left, the washing machine's been excellent. Now it's full of water and clothes.

Contractor ran late on multiple occasions. But in each case, I was contacted to let me know of the delays he experienced with others before our time slot. I believe my appts. were always the last of the day for him. He was courteous, knowledgeable, professional and highly informative. I couldn't be more pleased with AHS and the resolution of issues I have had in this house.

I submitted a claim with American Home Shield for the dishwasher and it has worked very well since the repair. A-1 Appliance was great - they answered my call quickly and came at a good time. Also, the representative was very nice. It was a great experience as everyone was very nice, cordial and professional.

I called AHS because of my broken icemaker and they had it fixed. Their contractors did a very good job and got it done quickly. They were very informative about what was wrong and were pretty accurate. I'm very happy with everything and would definitely recommend AHS.

Oven door on a microwave cracked and AHS replaced it. The contractor was good. One man came and looked at it, figured out what we needed and they ordered it. Another man came yesterday and put it on. Both of them were super. Everything worked out real good because it didn't take very long for them to get the part and it didn't take them long to put it on when it got here. The appliance is doing really well now.

I recently had my air condition fixed by American Home Shield. It went out on Thursday and they got somebody at our house at Saturday evening. But it run about two hours and it quit. And then we got somebody back out here at Monday, about 12:00 or 1:00 o'clock. Our AC is doing okay since the repair. It's still running. I haven't had any trouble with American Home Shield and they would always come. I have advised them to friends to get it.

I was pleased with my experience with American Home Shield. I had a hot water heater problem and submitting that claim was quick. The guy came out the next morning and put a new part in and it has been working fine since. The representatives I spoke with were helpful and efficient. The contractor was very experienced - he knew what he was doing and explained to me what's going on.

I recently called American Home Shield concerning my air conditioner. It was easily done as usual. I called it in and they set up a time for me. I had someone here take a look at the unit and had it repaired within 48 hours. Everything has been good ever since. The contractors that came out to my home were very excellent people, professional and if I had my choices of contractor, I would like them to definitely come each time I had to call concerning their service.

I had an air conditioning problem wherein I wasn't getting an air from my unit. When I called in, I was very pleased with the assistance that I received from AHS. I got a callback from the company that they recommended. When the contractor came out, he introduced himself, checked the problem and explained to me what the problem was. He went out and made a phone call to AHS then came back and told me he'd get it taken care right away. He purchased the part and put the part on about 20 minutes later. The air conditioner started to work. I was very satisfied with the entire process from the time I called and make the complaint to do a quick service, until the service had been completed. I've been with American Home Shield for quite a while now. I've recommended all the people to AHS and I feel that I'm gonna be with them for quite a while.

Our most recent claim with American Home Shield was for an air conditioner repair. There wasn't any problem submitting the claim. I did it online but I'm not happy with the repair because I was selling the house. The air conditioner quit working, I called for the repair and the contractor did the repair. Two days later, the new tenant moved in and said the air conditioner wasn't working. I wouldn't recommend that contractor. He bragged about how a good technician he was, but evidently he wasn’t that good a technician as the service lasted about four days. I'm happy with American Home Shield and I've been with them for years. In fact, I have two houses that are insured with them.

I had turned on our furnace and it smelled like smoke and set the fire alarm off too so I submitted a claim online. It was really fast and easy to do so. The contractor was awesome. He called me the night after the claim and made an appointment. He came out to double check and we asked him some other questions about other maintenance on it and he answered everything. It has been great since the repair. I had a really good experience, so I would recommend AHS.

Our most recent claim was for our air conditioner but it ended up there's nothing wrong with it. The serviceman came right out and double checked everything. I thought maybe it was low on Freon but it wasn’t. He said it would help if we had an attic fan because that would help to cool it. It seems the system maybe a little bit too small and that's why it doesn't keep as cool as it should. So he told me things that would help to keep the temperature like closing off on other rooms that we don't use. I've used American Home Shield on numerous occasions and we've had good experiences with all of them.

We're very satisfied with American Home Shield. Most of the time, we're gotten quick responses from them but there was one exception where we had to call them back for a follow-up. They got it resolved though.

I had a problem with the water heater so I submitted a claim. It was a simple problem. The igniter was broken. Everything's been fine since they repaired it. It was a good experience.

Submitting a claim for an air conditioning service was easy. The work the contractor did was great. I haven’t had any problems so far with American Home Service. They've done a good job.

I called American Home Shield one time to get somebody out to do the plumbing because something was stuck in there - the water was very low. They came out and did what they had to do. They were efficient, quick, friendly and professional. They made sure that I've paid my $75 call deal when they got finished. They saw the problem in less than five minutes. I'm a disabled senior, so having a home warranty helps me out because I don't have a lot of money and when something goes wrong, it's good to have American Home Shield as a cushion. All I got to do is pay the service call and that really relieved me of a lot of stress.

I've used American Home Shield twice. Once for my air conditioning unit during the summer, and then lately I’ve had an issue with my dryer, and both times they came very quickly and got me taken care of. The service was great. They got somebody in on both occasions, so I’m very satisfied.

My water heater went out and it started leaking so I called American Home Shield and got an appointment. I was notified who the repair people would be and all in a timely manner. However, it took 12 days to replace the water heater and I thought that was too long. I was not happy with that. Normally, a plumber repairs those around in their trucks and can do it the same day. But for some reason, the contractor had to get the water heater from AHS. I guess they had to order it from some place. But since the repair, it's been working okay. It's a lot for me to be to take a hot shower. Overall, it was a very good experience and I am very happy with AHS. When I needed something done, they’ve been very responsive and made the repairs.

My recent claim with AHS for my washer went very well. However, I chose to use as a repair person because everybody else was on contract hold. I had to wait 2 weeks for them to get to me but when they came, they did a good job. They repaired the washer within about 5 minutes and it's been working fine so far. I was very dissatisfied with my claim for the air conditioner though, but that was because of the contractor. There was not anything that AHS did other than not solving the problem quickly enough. It took me from July until two weeks ago, with two lousy contractors, to really get the air condition to what it was supposed to be. It was the worst experience I've had since having American Home Shield for 11 years. AHS should do background work on their contractors before getting them.

I've had AHS for years. I've had dishwasher and refrigerator repair, and then on a ceiling fan that caught fire. I only had one experience with them that wasn't particularly bad - the repair man did not repair my air conditioner properly. When I called back, a supervisor came out and picked up on it. I eventually had to get a new unit anyway. I also had to have new faucets one time that the repairman said that they don't cover. I had to hire another plumber to come and put them in, and I was a little sad about that. Some people don't like paying that monthly fee and not using it. I started with $50 and it has gone up to $75 now. But I think, "What would a dishwasher man charge me to put a new motor in?" So it makes a difference. AHS covers almost everything and I would never do without it.

I have an ongoing claim with AHS right now and it hasn't been resolved. Submitting the claim was no problem, I did it online. The contractor came but they couldn't find the part so AHS is trying to find the part now. However, it's been lost in the mail and my microwave is still not working.

Our air conditioner was out so we submitted a claim with American Home Shield. They came as quickly as they could because we didn’t call until in the evening. The contractors they sent were fine and did the repair very quickly. Since then, the AC has been great and there were no issues. Our experience was seamless and very efficient.

About a couple of weeks ago, we had a couple of plumbing leaks. I went online and used the AHS website to submit the request. I got a callback shortly thereafter, got the appointment scheduled, and the next day, the contractor came. It was a very nice experience.

I was very pleased with American Home Shield. The thing I thought was best about them was that the person who came out to fix the plumbing problems gave us some suggestions on how not to have that problem again. Also, the fellow who came out for the first visit (we needed 2 visits), called American Home Shield and made sure that we didn’t have to pay our $100 deductible. They were very good. I thought they were very kind and considerate, and they fixed the problems as they came within a reasonable amount of time. The only thing was it did take a couple of days, but you have some delays even if you call your own person.

We only had one claim so far with AHS and it was for our furnace. The lady who took the call was very professional, polite, and patient. She hooked us up with the right person, who in turn came and fixed the problem. It was really a fantastic experience.

We filed a claim with American Home Shield for our garage door. We got along well with the contractor that was sent to our home. They were good and our garage door has been operating fine since.

My air conditioning was blowing warm air since I guess it was just out of Freon. The call to AHS to tell them what was wrong was very prompt and not even 30 minutes later, someone called me. The gentleman sent by AHS took care of the issue quickly since I had to be there on my lunch hour. He was very professional and I have no complaints about the service. My friends have picked up their warranty plan as well because of what I told them about AHS.

I thought my pool had a leak so I submitted a claim and it was very easy. The American Home Shield representative was very courteous and friendly. The contractor got in touch with me and was able to come that day and took care of it, so it was convenient. (Reporter) Lauren: Before we begin, I want to let you know the call may be recorded. Can you please describe your most recent claim with American Home Shield? We’ll do business with them again.

I have worked with and loved AHS in the past on other homes that I owned. This time I do have a complex issue it appears but there is no way to get any assistance. I cannot order service online because I have an existing order. 3 plumbers have been dispatched to find & fix gas leak behind stove. None have been able to do any work on this. Today I was on hold for 1 hour with the gas company and then 2 hours with AHS trying to get in touch with a supervisor. Finally talked with a supervisor who promised to help me and to call me back after he talks with his manager. No call yet. Another day has now gone by with NO repair. Any help or ideas would be much appreciated. Thank you.

We had a toilet and sink that was leaking in our rental house. We simply called it in with AHS and a contractor took care of everything and did a good job. It was an easy fix and the repair was done quickly and efficiently. The contractor was nice, professional, and he told us what to do in case we had a situation like that again.

I haven’t made much claim recently but I did have in the past and it was always a great experience. The last one was the garage door. Prior to that they had a company come out to fix the toilet.

The ignition switch on my water heater was not working and the pilot light was out so I contacted AHS and they responded quickly. The contractor got back to me the next morning, and the technician showed up on time. He was great. He diagnosed the problem quickly, explained to me what was wrong, and fixed it right away. The whole experience was a lot smoother than I had anticipated it would be. The service was excellent and I was very happy with it.

Our garage doors were not working so I went online, went through the process to submit the request and then I was contacted by the vendor to schedule the appointment, which all worked easily. The contractor that came ran through the problem, troubleshoot, place what was needed and got it back working. Everything's positive. It's relieving because it was resolved and I got other things to work on so, passing the problem over to someone else helps.

We filed a claim with American Home Shield for our dishwasher and it was very quick and easy. They called me right away and the contractor that was sent out to our home was excellent, but the dishwasher hasn't been fixed yet because they're ordering another part. Overall, I've never had any problems with AHS.

Submitting the claim to American Home Shield for our washing machine was very easy. I couldn’t get online, so I did it on the phone. I then spoke to one of the representatives to set it up, and in less than five hours, I got an email of the person who was coming out to look at the washing machine. We then set up the date that was available for him to come, which was within two days. He told me the washing machine had to be replaced because it’ll cost too much to fix. So, they replaced it, and it has been going good since. American Home Shield was very excellent, I recommended them to my brother and mother.

We closed on our home on the 17th of September, and are still in the process of moving in. We’ve been very fortunate so far. The only issue that we had was an air conditioner that wasn't working. American Home Shield took care of it right away. Submitting the claim was a very good experience, and the contractor was very helpful. He had a couple of personal issues. He travelled with a van to do his calls and his engine blew up, but he borrowed his son’s car to get here to keep the appointment and was able to get us up and running. I would recommend American Home Shield. Whenever I’ve called them, it wasn’t challenging or unpleasant. The people that handle complaints have been professional and friendly.

My most recent claim with American Home Shield was for a range. The thermostat on the range went out. They could not find one or rebuild one so they bought us a new slip-in range. Submitting a claim was not a problem. They took a little while because they tried rebuilding the thermostat and couldn't get a rebuilt thermostat that would work. Considering the rewards, the problems were minimal. We've already moved from that house and left that range there. But it was wonderful while we there, something to use, and my wife loved it. The cooperation that we received from both American Home Shield and the contractor who handled and attended repairs for us was really good. We were kept up to date and never had any question that the problem would be resolved. The experience was wonderful.

The washing machine was leaking. I don't have access to Wi-Fi where I was at that time so I had to turn in the claim over the phone, and there was a ten-minute wait. I'm doing construction work and I didn't want to wait so I called the president's office and they took care of it there, because there was another issue. The service provider had not submitted the payment for the last one and it wouldn't let me submit my service order because it said that I owed money. I got taken care of quickly and efficiently because that's the way the president's office is. The contractors came this morning and took care of the problem. It's also very convenient that they take debit cards now and I appreciate that.

I was on hold for two hours and I was transferred twice before I spoke to someone to help me. Their website was not accepting emails. Terrible customer service. The person who spoke to me first I couldn't understand anything from her and she spoke so fast. Then they will not give me back a credit for a charge that just happened few days ago. This is a terrible company, I don't recommend this American Home Shield to anyone. They are unprofessional and unreliable. Stay away from them.

The heaters were not working so I submitted a claim to American Home Shield and the process has been good. That's why I stay with them. The contractors they send have been awesome.

Ice was forming on the bottom of the freezer of our refrigerator. I submitted a claim online and got a quick response from American Home Shield. Other than them proactively contacting me to set up an appointment, they’ve worked out great for us. I haven’t gotten jacked around at all. I had contracts before where I would be told something will be covered but it's not. I haven’t had that experience with American Home Shield. My interactions with the contractors have all been positive. They’ve all come out and done what they were supposed to do. It’s been efficient and hasn’t required more than a single visit on any of them.

I like the contractors that AHS have. The one I had who put in the water heater and the other one who did the machine were both excellent, and they got here the same day that I called, which is unbelievable. It took the one who did the washer a couple of days to get a part, but he fixed it right away and and says it looks like it is in good shape. They've been very good, so I've had a good experience with AHS.

My air conditioner randomly stopped working so I put in a claim with American Home Shield. I made the claim at 10:00 at night. The next morning I had a call from the repair people and they were able to schedule and come out the following day. The contractors they sent were great and very personable. They were able to answer my questions and explain to me what went wrong. They troubleshoot my air conditioner quickly and were in and out in less than an hour. They let me watch, which I really appreciate because I'm always curious as to how things in the house work. It was pouring down rain and they were really cool with my no-shoes-in-the-house rule and making sure that nothing outside got inside the house. I have been with American Home Shield since I bought my house in 2008 and keep renewing because they’ve given me good service.

I’ve not had a bit of problem with American Home Shield. They're responsive and professional. The AC contractor that came out most recently, Myers out of Birmingham, is a really good outfit. AHS needs to hold on to them. The other one that I had was okay. Only problem was they started a preventive maintenance program where you could buy into it and get two inspections on your air conditioning a year. I guess it was non-profitable for them so they quit it. But I went with Myers. They offer it now and I do enjoy that because a pound of prevention is worth an ounce of cure.

We’ve had two service calls in a little over a year that we’ve had American Home Shield. The most recent one was regarding a garbage disposal that was leaking. Submitting the claim online was very easy. Contractor responded right away the next day, came out within 24 hours and replaced the garbage disposal.

My air conditioner went out and AHS sent me a contractor who was really neat and professional. He knew exactly what to do and was able to find the problem right away. I’m very grateful that he was able to take care of the problems very fast and not have to tear everything down to see if he'd get to what’s wrong with it. He had to order the part but at least he got it taken care of within a couple of days. That was quick. It was pretty hot at that time. I really like having the extra insurance for the house. In case something breaks, I don’t have to worry about it.

Submitting a claim to AHS was good. However, we've got to call their contractor to come back out here. Other than that, my overall experience with them was good and I'd recommend them.

We had our AC repaired. There was a contractor of American Home Shield over the phone and the other one explained to me what was going on over the phone. They were knowledgeable and they've been great and cleaned up after themselves. I'm happy and I'll keep my contract with them for sure.

It was good when I submitted a claim to American Home Shield regarding my air conditioning. The contractor they sent out was really nice and seemed to know what he was doing. He knew what was happening and took care of it.

I renew all the time with American Home Shield and I'm happy with it.

We had some problems with electrical wiring and American Home Shield responded with a very good service company that took care of the problem. I've had American Home Shield for a number of years and they’ve always been very good.

There's a drain when the air conditioner runs and then the moisture fills up from the evaporator where it overflows outside a house. In my air conditioner's case, the drain was plugged up where it wasn't draining to my drain lines in the house. What American Home Shield found out was once they put a Nitrogen bottle to clear out the line, that's all it was. But the water was coming down because of the slope - it came down in my ceiling and it was dripping inside the hallway. It turned out to be not a major repair, but I was happy that they were able to figure it out.

I submitted a claim to American Home Shield for my garbage disposal. The experience was good and the contractor they sent was fantastic.

AHS sent Sears out and I had to wait a whole month for the part to come in. Then when the part came in, they told me that I had to wait another month for them to install it. So my husband called AHS and they changed it to another company, who came right on that the next day. It was a long wait, but the repairs that have been made were excellent. I would recommend them.

I had American Home Shield come and fix the water pump on my furnace. I submitted the claim online and it was very easy. The contractor were very professional, came right out and did what he needed to do, and left. They've got great customer service.

American Home Shield has been good to me for many years. I recently had my backyard Jacuzzi heater fixed. They gave me the person I had requested right away. It was who they had given me about a year ago when I had a problem. It got taken cared of. AHS called me to ask me if it was done and I said yes, "It was." They use reputable people. If you don't like the people they use, they'll send somebody else out. If you like the people they use, they will recommend them again if something happens to that product and they will make sure that they come out to your house.

The work was great.

I’m glad that I have American Home Shield. It’s convenient and comforting to know that they’re there and if anything goes wrong, it’s not going to break the bank. However, we had one experience with a contractor which was not so pleasant. It was over a plumbing issue. I talked to AHS and asked them not to send that contractor again. AHS handled it and said they wouldn’t.

My most recent claim with AHS was a nightmare. We had three separate vendors, and it took almost a month to fix my washing machine. The first guy did not know what he was doing, was very rude, and didn’t get close to fixing the machine. He said to me, "You can't watch me while I repair your machine because it makes me nervous." He should be in a different business. Then they sent another guy who had fixed some things for me before. He was a really sharp, really smart guy, but he missed it, and didn't get the right thing that was broken. He replaced the drum in the machine and some other parts, and it worked when he tested it. But as soon as he left, I put a load of wash in, and it didn't work. Then his brother died and therefore he left for three weeks, so we couldn't call him back.

I've been with American Home Shield for probably 18 years. They had a provider that he first time they came they took an awful long time working on my air conditioning. And I did have to pay extra because Home Shield only covers $10 per pound of freon and they charge like $55 or $65. I ended up paying $200 extra. The air conditioning worked for a few months, and then after 90 days, the unit was not working again. And so they sent the same company out. The technician was up on the roof for 2, 2 and a half hours in a 110 degree thing trying to do something. I don't know what he was doing. Finally, he concluded that the freon was leaking again. And I said I put enough freon in both units when they were off the first time, but he said it need some more. So I ended up paying another $225 extra for the extra freon fee.

Our AC (Geothermal) went out in July. I opened a ticket, got a quick response. That is where the experience goes south. The company they assigned to me did not contact me, so I contacted them. They plainly said they were too busy to make it to my location. So I called AHS and they verified what I told them with the company. They could not find anyone else for a GT system so I offered the company that installed it in 2004.

Submitting a claim with American Home Shield has always been good. I recently submitted a claim for the replacement of my washer and dryer. The contractor they sent was great. However, I have to call and talk to them because the replacement dryer does not dry at all though it's a brand new dryer but it's not their fault.

My most recent claim was for the washing machine. The response time was very good and the contractor was very professional.

I just had an air conditioning claim where the system stopped working. It was a wiring issue and they fixed it the same-day. It was perfect. The contractor called after I spoke to the AHS claims rep. He set up the appointment the same day, called prior to coming out within the time frame, and showed up. I'm very pleased with the service.

Recently my wife submitted a claim for our dishwasher and she said it was easy. The contractor they sent was friendly, very knowledgeable and experienced. We're satisfied. AHS is a good thing to have and I highly recommend them.

Worst Customer service and care experience I am having with this company. It is one of the expensive home warranty plan I took assuming that the service will be in accordance with the price and advertisements. My Service issue is not being resolved and it's me who is following up again and again. I filed this claim for my Dishwasher on Aug 17th and since then there are total four technician visits - that too upon my following up (looks like they don't care unless you follow up). On first visit, I got the 'expert' advice of adding vinegar to wash cycle. Which I followed but nothing happened. Then on second visit I was told that some part needs to be replaced. One week later the technician came back with the part and tried to replace but gave up saying that it will damage the property!

My experience with American Home Shield was nice. Submitting a claim was very favorable and the guy was really good. It's the best experience we ever had with an appliance repair and it's working the way it should.

AHS is a great product for the price that I pay. Doing claim submission online is easier since it tends to be a little more difficult over the phone. The contractor they sent for an air conditioner claim was great. I highly recommend the contractor, which is weird, because normally you don't get a good one.

My recent claim with AHS was for a refrigerator repair. I submitted the claim online through a smartphone app to request a service then the appliance repair people contacted me. We arranged a convenient time, they came out and made the repair. After that, the fridge is working as it should work. Overall, being able to request service either online or through an app is super convenient and AHS works as advertised.

I was surprised and delighted by AHS. It was very easy to make the connection and they were very quick to respond and terrific in two instances. One was to fix a garbage disposal and the other was to have the routine fall furnace check-up. They came out within a day and did the job exactly as I would have hoped.

It's very easy to submit a claim with American Home Shield. I do it online and can do it from my phone. The latest one I submitted was for my air conditioner. The contractor they sent was very professional and he fixed the problem within 15 minutes.

I had some rusting in the bathroom, leaking in the faucet, and dripping hot water heater. Claim submission with AHS was short, sweet and to the point. They immediately gave me a case number and a contractor. I was called 24-48 hours later and we agreed upon the time. The contractor was so professional and showed me if I was to have a little problem like the flushing of the toilet, I can fix it myself. I also got him to replace something that was not on AHS. I got a new garbage disposal, so I was very pleased.