American Home Shield Reviews

When we submitted our claim to AHS, it was easy. However, it didn't come out as advertised because the guy got sick. But the second time around, he came out and fixed our AC with no problems. He was courteous and efficient. It's been good since he left. There have been no further issues.

My most recent claim with AHS was for the dryer. The contractor was great. He was on time, told us about the issue right away and took care of it very promptly. He was very observant and caring for his work and made sure that whatever he needed to take care of was done within a reasonable time. AHS is quick, trustworthy and prompt.

AHS fixed my kitchen sink recently. I was initially a little miffed because I have wanted a particular plumber and they didn't send that guy. However, after the guy came, he turned out to be a very nice guy. So in the end, it worked out fine. We've had AHS for many years and I will continue to renew my policy. I bought another policy for my son and daughter-in-law so I am clearly a satisfied customer. I am very happy with them.

I have been a big fan of American Home Shield. My sister-in-law told me about them a year ago and we decided to get their services. We've been in a home for 18 years without a home warranty and my sister-in-law told us it's great value because when something breaks, I can call, AHS would give me the number of the company that's gonna fix it, and I'll get the service in a short period of time. I find that AHS comes through with what they say. Their warranty is of great value to me and I've promoted them to a lot of people.

My recent claim was for a bad outlet in the bathroom and the kitchen. It was easy in that I did everything online - set up an appointment online, reported the claim online. The technician who came out was very kind and informative of what was going on and now everything has been working great since the repairs.

We've had a good experience with AHS. They were responsive to everything that we did and they had good contractors. They did exactly what they said they were going to do and everyone that worked for them were responsive, too. When we talked to them on the phone they were helpful and expedient. For all of the repairs - for the stove and toilet - everyone called and made their appointments immediately and they fixed it.

My experience with American Home Shield has been good so far. I recently had a plumbing issue. There was a toilet that was leaking and they fixed the leak. We use Syracuse Plumbing over here and they've been here a number of times to fix stuff that goes wrong in the house and they always get things done. They're always in contact with me within a day unless they're really busy and then they tell me that they won't be able to get to me because they're backlogged with something. But usually, they're here within a day. They've always been excellent. Whoever American Home Shield sends here has always been good whether it's an electrician, a plumber or for appliances. They do a good job. I've recommended them to a lot of people already.

I got my air conditioning cleaned in a recent claim that I did with AHS. I submitted the claim online and it was very easy. The contractor they sent was excellent. During that experience, AHS made quick response and was very easy to work with.

My most recent claim with American Home Shield was regarding a burned up instant hot water maker underneath the sink. I had filled out my claim online, got an email back right away and they dispatched the guy the day after they set up the appointment. Then the next day the guy showed up. He had anticipated that it was in fact burned out and brought a new instant hot water maker out. All done in two days. It works better than the old one since the repair. All my experiences with American Home Shield have been wonderful. I've had 5 or 6 issues in the last two years and every one of them have been resolved. They're always understanding and responsive. I highly recommend them.

I had an electrical issue- one of the breakers in my box were bad. The contractor AHS sent to my home was great, nice, friendly, courteous and very professional. He was in and out of here real quick. He fixed the problem, so that's the most important thing. I haven't had any issue since the repair. Overall, I had a hassle-free experience with them.

I've had several instances to use American Home Shield's service and I've been very satisfied with the whole program. For my recent claim, I requested service, AHS scheduled the date, they came to fix it, and it has been excellent since the repair.

Most recently, we had somebody that AHS sent come out here and he said that since there wasn't a problem detected, there wouldn't be a charge. However since that time, we've gotten a bill for $75, which I paid anyway. Nevertheless, we've always had wonderful, positive experiences with AHS and I've made many referrals already.

My air conditioning went out so I placed a service call to American Home Shield. They gave me a company, I was scheduled really quickly, and I was able to get somebody out the following business day. The American Home Shield representatives I spoke to seemed knowledgeable, was able to put in my request pretty quickly, and the contractor seemed very knowledgeable and professional as well. They seemed to know what they were doing, isolated the problem pretty quickly and fixed it without much delay. It's the second time I've called American Home Shield for air conditioning, for two different repairs. So far it's still working but I'm hoping this is the last time.

American Home Shield was excellent. We were having problems with the General Electric refrigerator because the waterline was blocked. The GE technician who came knew what he was doing. He was very good and absolutely fantastic. The waiting time for the call was not very good though.

My experience with American Home Shield has been good so far. They definitely solved my problem.

I’ve been very happy with American Home Shield. I’ve had a really wonderful experience with everybody that they’ve sent out. The contractors did everything they were supposed to do. They are courteous, helpful and fixed the repairs right away. I’ve heard a lot of terrible things about these home warranties. In the short time I’ve had American Home Shield, I’m always pleased with it all. They did repairs on my oven and the dryer and I haven't had a problem since the repairs. The representative when I filed a claim was very helpful and pleasant. I don’t have a single complaint. As a matter fact I did refer American Home Shield to my niece and American Home Shield said that they’re going to send us out an Amazon gift card but we haven’t received it.

I submitted a claim online to AHS because of a clogged drain in our basement. It was the floor drain that backed up on the basement floor. The contractor called us within 24 hours. They came out and got the blockage opened and the thing doesn't seem to have any problems so far. They're good.

I'm very happy with American Home Shield. I put a ticket in online for anything that goes wrong and within the same day or next, they call me, they send somebody to take care of it and close the ticket. So far everything the contractors have done has been good work. I had about 3 service calls last year and everything worked perfectly. We don't have any recalls, so everything has worked as it should. Overall, we exerted very low effort and have had good results.

We've had AHS for a number of years and we're very happy with them. Recently, they sent out somebody to regulate the furnace and they took care of replacing the hot water heater. Everybody from their side have been really nice and professional and the repairs worked well.

We've only had to call AHS one time since we purchased our home. It was for a plumbing situation and they turned it over to the local plumbing service in the area, whom my husband and I mostly dealt with. We were under the impression that certain things were to be included into the repair but weren't. However, we did what we had to do to get the problem resolved, and overall, we're very satisfied.

The needs we have has been covered so far by American Home Shield. We are satisfied with the services.

Submitting the claim for my washing machine was extremely easy. The first contractor was about a mile away so they gave me a new guy, came out in a day or two for the repair and the machine now works as normal. I've been with them for some time now and they've always been fair, efficient and fast.

We had an issue with the plumbing for the kitchen garbage disposal and so we contacted AHS. I was very happy and they helped me right away. The contractor was very nice, knowledgeable, professional and courteous. He showed me where the button is, pushed it underneath and cleaned the garbage disposal up. I did not have problems since the repair.

The contractor was extremely knowledgeable. He had the parts with him in his truck. He had the AC running within 10 minutes after he stuck the replacement part in. AC has been running good since then.

On Sept/21/15 put a service request for my Dryer. Service Contractor Assigned. They gave me an appointment. They came. Since then I have called many times. The Insurance and Contractor finally they gave me an Appointment Oct/20/15, a Month without my dryer, only to get a call from the Contractor to let me know that they did a mistake and some parts from the order did not arrived. So they are in back order and they will call me back when they will get the parts. I contact to Insurance to complain just to get a Rude Agent telling me that there is nothing they can do... ONE MONTH WITH NO DRYER BUT THERE IS NOTHING THEY CAN DO..... WHY TO HAVE AN INSURANCE WITH THEM. WORST COMPANY EVER.

Recent claim with them was with my air conditioner. Service personnel was great. He was really good, very courteous, knowledgeable and nice. Its been good. No complaints.

I recently submitted a claim to American Home Shield for my air conditioning and had no problems with it. Their representatives were great. The service contractor called and got straight to the point and explained everything that needed to be done and whether they can do it. Since the repair, the AC has been very great. I've been with AHS for over 10 years now and I won't change for anything.

Our recent claim with AHS was an air conditioner problem. Their reps has been great on everything, they were very polite, helpful and told us what to expect and they gave us a number to contact the air conditioning place if we hadn't heard from them. My husband said the contractor that was sent was very knowledgeable and he explained things. Everything has been fine after the repair. They did wonderful.

My AC unit started making a funny noise and it quit altogether. I filed a claim to AHS, and the technician came out on a Friday and diagnosed the problem. They said that a bracket had broken and the fan motor had fallen down. They had to order a new fan motor, and came back on Monday and fixed the unit. And it's been perfect since.

My AC stopped working when it was hot so I submitted a claim to American Home Shield to repair it. After the repair, my AC is working. My experience with them was awesome.and would definitely recommend them to a friend.

I purchased my new home the first week of October and with that came a home warranty from your company. After being in the house for a week, the hot water heater was not working properly so I called American Home Shield on Thursday, October 8th. I did not hear back from anyone that day so I called again the next morning on Friday, October 9th to find out the status of my order. I was told that the company that you contract with was 2 weeks out and they were trying to find another company to do the repair. Do you only have one company that you work with in my area?

The coils went out in our air conditioning unit and I submitted a claim with AHS. The claims rep was very good. We assumed it just took time to order the part and I had to go live with somebody else as it was 110 here. But ever since the repair the unit is working normal. American Home Shield is very efficient and they know what they're doing.

I had some repairs done and did a survey. I wasn't happy with how long it took for AHS to come out here to fix my washing machine. I have put down a whole lot of money out of pocket because they failed. Then when they ordered a part, the wrong part showed up, I had to wait almost a month without a washing machine and I wasn't happy about that. I have been very satisfied with Home Shield but for this one account. I was not satisfied with the service I got from the provider. Also, nobody called to see if I have got serviced when served with a form. I'm struck out because I was out of washing machine for a month and I don't hear from anybody.

Very good service, would recommend AHS 100%.

I've been an AHS customer for twelve years and my experiences with them have been very good over the years. Every once in a while there's a glitch but most of the time, they respond well and get the job done. I recommended them to many friends over the years and several of them have signed up. If I wasn't happy with AHS, I wouldn't be advising my friends to join up. For my most recent claim for the GE gas oven though, it took several days for GE to get back to me and it was over a week before they could schedule the repair. However the repair was done quickly with no further problems when the repairman came. He replaced the electronic device used to start the oven and it was done with my $75 service charge.

The guy AHS sent came out and fixed my washing machine a few weeks ago. But the guy told me it might not last. It might really need a part so I've had to call them and they're going to come back again another time. They haven't set up the appointment to put a part in it. But still I'm satisfied with it.

My husband submitted a claim for the air conditioner. American Home Shield accommodated us just like we’ve hoped they would. The unit was repaired and it worked perfect all summer. We’ve been very pleased with American Home Shield and we’ve told a lot of our friends about it.

American Home Shield is very good. Their crew just did the job and left. Everything is fine and I would recommend them to a friend.

We've always loved American Home Shield. Submitting a claim was very easy and we've never had a problem. It's very easy to work with and everything has been absolutely fantastic. In fact, we have already recommended them.

I've been very pleased with American Home Shield. I had two recent claims which were both for my dryer. At first, the guy thought he had it taken care and we thought so, too. It turned out we needed to put a thermostat in instead and that has corrected the situation. Since the repair, the dryer has been operating the way it's supposed to. The communication and the response were very good. The contractor was prompt and very knowledgeable. When he said he was going to be out, he was out. Everything worked really good, so I'd recommend them.

The latest claim I submitted with American Home Shield was to replace a dryer. The submission process was very easy and the people were very knowledgeable and helpful. They got back with me on the same day that they had it and set the time for the replacement and were here for it on time. I had a great experience and would refer them to others.

I've had a great experience submitting a claim with American Home Shield when I had an issue with my water heater at the townhouse I own. They're always very helpful, friendly, courteous and knowledgeable. They were able to fix the water heater.

I filed a claim online because of a blown motor for the air conditioner. I wasn't expecting a call back as fast as I got, and I was happy all the way around. My wife dealt with the contractor for the most part. They went right to the air conditioner, opened it up, put a new motor in, and fixed it. The contractor did exactly what we needed done, and the air conditioner is working perfectly after the repair. Overall, I'm highly satisfied with my experience, and have recommend American Home Shield several times.

The motor on my pool pump and the timer on the clock went out. I called American Home Shield (all the pool companies in town were swamped during the heavy rains that we had here). The tech came out in a timely manner which was in about two days, found the problem, replaced the motor, and replaced the timing switch. He was here and gone in three hours. Everything is working great since then.

Claims process was very smooth. AHS sent a contractor out pretty quickly and their contractor got the job done. The people who came out were very nice and professional. When it wasn’t their thing then they sent somebody else to do it. The claim was for a leak and everything’s been working fine since they fixed it.

Everything has been great with American Home Shield. I'm a realtor so I'm very familiar with it and we purchased it for our own residence that we're renting out. I recommend them all the time.

We needed to get a plumber to come out to fix a minor leak, so we called American Home Shield. We got turned around really fast when we submitted the claim, and the contractor came out. They found two small leaks - one was at the gas meter, and the other one was attached to the water heater. They took care of the leaks and that worked out really good. We had a positive experience with the contractor and had no problems since the repair. So far, every experience we’ve had with American Home Shield has been great.

I've used American Home Shield twice and the first time was perfect. Then I've had this AC claim and the same people went out. They told me that my AC had frozen up like a block of ice and he couldn't do anything until it was thawed out. So he came back the next day. It was my filters that were not letting enough air in and that's what made the unit freeze up. So the system was okay, but I needed to change those filters. The technician pulled the dirty filters out and left them downstairs. I didn't get them changed. I had to buy the filters and give the 100 bucks to the contractor. Those guys were nice, but I found this odd and didn't know if that was how this should be handled, and I wasn't there to question it. I agreed to pay the $100 charge and I ended up paying $180. I'd like that disclosed a little better. I want to find out if that’s normally how that is taken care of.

American Home Shields been good so far. I do not like the billing system though. I think it's very disrespectful to not be able to send an invoice to a person and allow them the opportunity to see to pay the bill before they get a notice saying the pay is due. I can't stand that and I just found out that my bill is due on the 28th of every month. I didn't really know that because I'm depending on American Home Shield to send me an invoice so that I could pay my bill on time. I tried to pay a month in advance to avoid getting that horrifying notice that my bill is past due. It wouldnt let me do it. It only allowed me to pay one month at a time. So now that I know that my bill is due on the 28th, I'm going to make every attempt to be sure that I pay that. There's no reason for them not to have a system that allows a person to pay the bill and not receive one of those horrible notices stating that my bill is past due.

We had a difficulty with our dishwasher. I was concerned that there was something wrong with the way it was operating and I thought I'd better get something checked out on it before it does quit altogether so I called American Home Shield for that. The service man came out and took care of it very judiciously and accurately, and was very polite. He took plenty of time to explain what the situation was. So far the machine is working fine. It was a good experience. American Home Shield does their job in terms of supporting us for what we're paying for the service.

I had a service call for my cooktop. The contractor came and looked at it but he has not fixed it yet because he says I have to order the parts. I spoke with an American Home Shield representative and he told me that he would order the part and would inform me as soon as it comes but I have not heard anything yet.

We've used AHS for years and years. The response this time is quick, so competent and knew exactly what to do. Ordered the parts and they were here when they said they would be. They did everything right. I was very impressed.

I've had some nasty experiences with American Home Shield's office but the people that have come here to do the work are excellent. The plumber from Glendale was excellent. He had come here previously for all the water heater, and I had him come back to do some minor plumbing. They were absolutely the greatest.

AHS had the refrigerator and dishwasher repaired. Both are working fine.

I submitted a claim with American Home Shield for a plugged toilet. They were fast and efficient and got it done in no time. The contractor was excellent.

I was very happy with the service of American Home Shield. They went to fix the incinerator and they were in and out in a few minutes. It is working great. AHS has been very wonderful.

I called in to submit a claim for the air conditioner, and the process was simple.​ The contractor was good, and the unit is working as normal. Every time I use American Home Shield, it's been okay.

I filed a claim online for the air conditioner. AHS assigned me a company so I went online and read the comments that customers had, and they were negative. I called AHS and spoke to a representative and asked if they could send one of the companies that have come here before to service me. She said no because this would have been assigned and that was the available one. I told her about what I read online and she said, "You can't take that as real. Let them come out or you can cancel if you want and then resubmit." I said "No, I don't want that because it's hot and I need my air." So the company came and they were punctual. The guy checked the unit, discovered what it was, went to his truck, got the part and put it in. He was professional, courteous and took care of the unit. He thanked me and I gave him the $75 check.

People only remember the ones that were bad news but my AHS experiences have all gone very smoothly so I don't even think about it - that's the biggest testimony of how good their service is. The folks that AHS sent came right out after I submitted my claim, and it was approved. The guy who came works with garbage disposal so he had the needed part; he put it on and we were done. Whenever we file a claim online, we get immediate acknowledgement and rapid contact from the local service contractor. We've been very pleased with AHS and we've recommended them to a number of folks.

The contractors did a very nice job on the water heater. They looked at the situation and had a fix within a couple of days. Everything is good now.

My most recent claim with American Home Shield was for my air conditioning system, a central air unit. The coils were damaged and leaking in the house resulting in a lot of water damage and black mold. But American Home Shield isn't responsible for secondary damage. I called American Home Shield August 15th as soon as I saw the water on the floor. First, I assumed it was the water heater because it was coming from that area. So we took off the paneling to expose it. And then I could see the water was cold and it was coming from the air conditioning unit so I opened it up and it had been spraying water in there. So I called them right away. The next day, they sent a contractor, Bay Mechanical. They're good and conscientious.

I recently submitted claims for my stove and washing machine. Everything went smooth. Martin Appliances out of Nashville called back right away, made an appointment to come out and they were here exactly when they said they would be and fixed everything. They had to order one part for my stove but as soon as that was in, they came right back out. The technician did a tremendous job. He was very thorough, efficient, personable and nice. He's been here before and he had done an excellent job.

Submitting a claim with American Home Shield for my refrigerator's icemaker went very quickly. Shortly after I called them I got a callback that somebody was gonna call me to schedule an appointment, and somebody did call right away. The contractor came out and repaired it. The gentleman kept me filled in on what was going on with the icemaker and showed me the part that was messed up. I appreciated that because I understood what was wrong with it. Also, he was very polite. It was a very good experience and my fridge has been working perfectly since the repair.

I appreciate the response and action from American Home Shield. This matter has been resolved. It is unfortunate that a customer has to resort to this type of forum, but I'm grateful it helped provide a fast solution.

It was definitely an excellent experience we had with American Home Shield and especially with their customer service. The American Home Shield reps returned my calls promptly and dealing with their contractors overall was excellent too. I had no concerns at all and I'm very satisfied. In our most recent claim with them, it was the AC unit not working properly. Everybody was very helpful and it was very easy to submit the claim. The service of the contractor who was sent out was very good and the installation went well. My AC's performance since the repair has been fine and I haven't had any issues. Every homeowner should have American Home Shield.

Very good experience, contractor was on time and finished the work quickly.

We have had several issues with AHS - a leaky toilet took 3 attempts to be fixed properly, a leaky faucet is still under review and nothing has happened for almost a year!! They are awful in returning calls and providing good customer care!

This was the first time I submitted a claim online and it was fairly easy. It took about six days for a person to physically get out there. I bought a mobile home for my sister and got her the plan because she's disabled. I turned it in on a Friday or Saturday then got a call on Monday. They came out Thursday and found out the thermostat got bad and they replaced it. Everything was good. American Home Shield is great but sometimes the contractors are not on the ball.

Everything went as planned with American Home Shield so it was a very good experience. I'd recommend them.

AHS is a rip-off scam company. I had an issue with my old heating and leaking ducting system. I called AHS, reported the problem and was told that my heating and ducting system issues would be covered. I was very adamant in my questioning of the AHS agent about coverage of my system and I was assured that I would have coverage for "Leaking heating ducting".

We contacted American Home Shield when our AC quit working and it was 100 degrees out. The AHS contractor came the next day and did a good job. The AC was low on Freon so he filled it with Freon and it’s been working fine since. I think the unit had a little leak but the guy said he couldn't search for it. He told us American Home Shield wouldn't let him check for leaks but he can come back and do leak tests if it happens again. Which makes sense.

I have had a great experience with American Home Shield for the property I'm renting out. AHS is very responsive and efficient. It doesn't take long for someone to give them a call and contact the management company to have someone to arrange to go out there and take care of whatever service that may be. I haven't had any complaints from my tenants and I've also recommended them to my friend who has a house in Texas.

About a month ago I submitted a claim because the air conditioning was making a lot of noise. The rep whom I spoke to was nice and the contractor that came out was very knowledgeable. It was a good experience.

Our air conditioner went out and American Home Shield came and did a kind of a patch-up job to get it running again but this time it failed for good and we needed a new coil in the attic. So they came and did it and it's been fine ever since. This happened just before we were leaving the country on vacation so we had to have a neighbor come and sit on it while they fix it. But it was done fine. We had no problems getting the person scheduled to come here and then to come back and complete the repair once they got all the parts. Their contractor were very good about getting it fixed as soon as they possibly could. The house is actually more comfortable than it's been since I moved here. So it evidently needed fixing. I would recommend them to everybody I know and the air conditioning people were very good too. So I would recommend them as well.

American Home Shield promptly took care of my claim for our pool. They gave me information on who to call, then I called them and they responded well. The contractor came and their work was satisfactory. Our interaction with him was very pleasant and he even pointed out some things to us that we could correct, and we did have them corrected which was very beneficial. Everything has been working well since the repair.

I recently filed an online claim with American Home Shield for my disposal and it was easy. The contractors they sent were excellent. They were running late, but they kept me informed. The performance has been perfect since the repair. Also, I'd like to highlight something that I was unhappy about, but not for the recent one. Our air conditioner went out during the summer and it was very hot. The contractor was sketchy, and my first dealings with the person was not a very good one. He was not sure when they'll come. I called back and said I need a time so I can take off from work, but he said he's not sure. I went ahead and called the person who I used to use through AHS who serviced our air conditioner every year for a maintenance. They came out, fixed it and they charged me $60. I get that they won't pay premium rates for someone to come on the weekend.

I was in the process of selling my house and everything wasn't fixed to the new buyer's satisfaction. I submitted a claim to fix a couple of loose bolts and a drainage leak. The contractor they sent showed up on time, was totally professional and honest. Everything was great after the repair. I'd recommend American Home Shield.

My experience with American Home Shield has been very good. I had a problem with our plumbing so I applied a claim online. They were prompt and the service person was very cordial and fun.

I had a claim on my dryer and the contractor sent by AHS knew right away what it was. The unit needed a new starter. Since the repair, the dryer's performance has been excellent.

I had the freezer of my refrigerator done by AHS. I have called them and told that my refrigerator wasn’t working. They came and fixed it but I didn't file a claim. After that, it has been great. But mind you, the lady that I had to talk with to file a claim was very rude. She doesn't talk to you good on the phone. I've had her twice, she's not a very nice person. On my first call she would not let me pass my claim, I had to wait like 2 days before somebody would call me back. I wasn't happy then. Then the second time I called about my refrigerator, they called that same day. However, the contractor was very good. He knew what had to be done and he went right ahead and fixed it.

The tech that came out to fix the system was very professional, direct, and got it done very prompt and quickly. Hopefully, what he fixed is what caused the spike in the electric bill.

Everything went perfect when American Home Shield replaced the garbage disposal. They were in touch with me within 24 hours and then the contractor, Myers, came within two days. He told me he would be here from 12 to 4 and on the day he was coming he called me about 30 minutes ahead of time. He got here about 12:30 and did what he's supposed to. He didn't keep me waiting until after 4 o'clock to come. He knew exactly what he was doing and had what he needed when he got here. He changed everything out, went outside, wrote the report up, came in and it took only about 20 minutes. Then I spent 10 minutes talking to him. He was very clean and presentable. He was here about 30 minutes and was gone. I was impressed with the man. No complaints whatsoever.

We had a problem with our hot water tank, so I called AHS and gave them the information and they got it all setup. The only problem that we had was trying to find a plumber who was available in a shorter timeframe in the area. The first one couldn't get out right away, but they helped us find a second one that could come sooner. The contractor did a good job in the installation and getting all the things he needed. Although their communication style is a little different, he informed us of everything upfront and appropriately. Needless to say, I have told other people about AHS.

I had a problem with my air conditioning unit so I filed a claim with American Home Shield. I put in one service call and they sent me two different air conditioner dues worth about $75 for the problem. But that's been resolved. Overall, they were very pleasant, prompt and efficient.

I submitted a claim with American Home Shield for the AC. It was a really good experience because they responded within 24 hours of the call. I already had a repair guy here who fixed the problem right at the 24-hour mark. He was excellent and the ac has been working great. However, all my other previous experiences haven't been so good because of the long periods of time or them sending a technician that wasn't qualified. I had that issue last year with the AC. They sent 2 guys out of Copperas Cove, Texas, and they weren't so cool. They came here but didn't fix the problem. Then it took another week to get them back over here. By that time, I ended up calling a manager at American Home Shield.

Water was leaking from the refrigerator and everything went well with the American Home Shield representative when we submitted the claim and in our conversation with the person who arranged for the contractor. But there was a time delay in the repair. We wanted to have the repair done a little bit sooner than when we were able to get it, but that was the only thing I wish we could have changed. We called and tried to get a hold of the contractor, but we couldn't leave a message with his voice mail. The American Home Shield rep tried to get a hold of the contractor, but he was busy with other customers. So we couldn't get service on a Saturday when the problem had occurred on Thursday.

We had a problem with our air conditioning in the bedroom. Submitting the claim was good, and so was the performance of the unit after the repair was made. I was very satisfied with the experience.

We had some electrical issues with the vent fan in our bathroom recently and it was very easy to submit the claim with American Home Shield. But there was some miscommunication. When we finally figured out what all three - me, the American Home Shield guys, and the service provider -- were thinking and talking about, when we finally got around to everybody being on the same page, things went very smoothly and everything worked beautifully. The contractor who was sent out was nice, very thoughtful, and neat. I liked the guy. While he was working, he was showing me what he was doing and why he was doing it, and I liked this because I'm a mechanical kind of person. That contractors were good people.

I had a drain stoppage and went online to file a claim. It was easy and American Home Shield took care of it right away. It was a return so it didn't cost me anything. The contractor came in and took care of the problem. Everything works like it's supposed to after the repair. I'm not complaining about American Home Shield but it took a bit longer for the contractor to answer the call and for them to get to me, especially when it was a return. Maybe they were backlogged but that doesn't help when I'm waiting to have a drain installed and I have to wash.

Our air conditioner went out and we had American Home Shield take care of repairing it through one of their vendors. Their representative was excellent, very professional. No problems. The contractor they sent was very professional as well and everything went smoothly. They diagnosed the problem, we kind of already had an idea what it was and felt confident of their diagnosis. They were very prompt too and quick to get a part. In two days we had air conditioning from the time they took a look at it. It's been doing better since then, it's been great. Thus, I have recommended them. It was just excellent and seamless. I wouldn't want to change American Home Shield, they're just terrific. They're a great company.

Our most recent claim was for our refrigerator. Claim submission was excellent, and our experience with the contractors was perfect. We no longer had problems after the repair.

I usually submit a claim online with American Home Shield. If I don't, I'll call which was how I submitted my most recent claim about my pool. I couldn't do it online because it was an emergency. Online, it usually takes a day longer. And if I do it talking to them on the phone, they'll get them out here right away. So, I've had wonderful experience. I love American Home Shield. Their reps are very courteous. I haven't had a complaint on any of them. I've gotten different ones but all of them have been great. They always call the same contractor for my pool which I'm glad because there was one other time they called a different one and I didn't like that one. They got it done very fast and explained everything to me. Since the repair, the pool's been working great and I have not had problems with it.

I submitted a claim for my air conditioning since it didn't come on at all and wasn't able to get any cool air out of it. The representative was very polite and professional which I appreciated. The contractor that came to my house was very knowledgeable about their work, professional and respectful. They told me everything they were going to do step by step as well as the representative that I talked to on the phone at American Home Shield. They told me the procedure, that they would be contracting it out and somebody contacting me. Everyone came on time. Since the repair, everything is working according to the way it should. I would definitely recommend them to a friend and I hope they keep it up. They are exceptional and really care for what they were doing and my needs.

I've been with American Home shield since 1990 and I've always gotten good service with the contractors they sent out. Recently, I had a plumbing fixed in the bathroom and I had my washing machine repaired because it wasn't starting when we close the lid. I normally submit claims online but for this, my wife called it in, and I haven't had any problems since the repair.

I had the ice maker fixed through American Home Shield. The contractor had to order a part but he knows, so everything was good and I'm pleased with the service. Overall, excellent. I'm very satisfied with the experience.

American Home Shield has been very good for the most part. We've had some plumbing experience. We bought an old house and my realtor daughter said it would be a really good idea to sign up with AHS and it's been a very good relationship since then. Their representatives have all been great. However, when we got the service 6 years ago, they were sending Sears and they're awful. We had a zero deductible contract with AHS for that year and SEARS are ripping AHS off like crazy.

Different people from the company American Home Shield contracted for the evaporative cooler came a couple of times and were efficient and didn’t interrupt the whole space too much. They're highly recommendable! I’ve enjoyed the connection and hope to use AHS again.

American Home Shield provides good and prompt service. I called them about my air conditioner and it's been in excellent condition since the repair. The representative was good, helpful. The contractor they sent were professionals who knew what they're doing.

I had difficulty getting through the phones submitting a claim. Whoever I spoke with told me that the best time to call is on the weekend but there are times I would connect 30 minutes on hold. Timing for making phone calls is very hard but once I get online things went well. It's the most effective way. The contractors were great. It took them a little bit to get the parts but what he told me was, "I guess I didn't get the email right away on the confirmation that things are delivered."

First contractor did not show. Second contractor came out and for 2 weeks I called to get the results and finally had to have AHS call and he said he doesn't service ductless heat pumps. AHS sent out first guy and said he does service ductless heat pumps. He walked in and said they said nothing to him about it being ductless and he doesn't service it. Called AHS and told we could get our own contractor and if approved, we would be reimbursed our out of pocket cost. I asked if there was something in writing about the process and told no. Got a contractor who gave an estimate and told they had to call AHS. They did and AHS was very rude and told our contractor she did not know what she was talking about and so she gave the call to her boss. AHS said he has to tell them the cause of the problem and he went into the technical issues and AHS kept saying he wasn't saying the cause and the conversation went nowhere.

American Home Shield is very good and it's easy to submit a claim. My husband was in the day their contractor came and everything went smoothly then. Our AC is working well now. The only thing that bothers me is when you live in a very hot state and your air condition goes, they would tell you they can't come until the next day. They really should try to make it within a couple of hours where people live in hot states that are ridiculous. They should hire people who could do that. They're asking somebody to wait an entire day or night before they can fix the AC and that's not comfortable. They need to change that.

I've never had problems with AHS. Everything we've had, has always been taken care of. Submitting the claim for the air condition was easy and it's been fine since.

Been a customer of American Home Shield for almost 20 years. Many disputes over their making repairs, but usually they came through with satisfactory results - after the fight! Last week, instead of requesting a repair online, I telephoned the request so that I could make sure the item was covered under my policy (had an exterior leaky faucet). I was not allowed to talk to a "live person", but explained in detail what the problem was. The next thing I know, there was a call from a plumber who said he was in the area and would be by in 30 minutes. I told him what the problem was.

I'd recommend American Home Shield. I called my claim in and went through prompts which went very smoothly. Then they called 30 minutes before the time frame and the repair was done well. It was just like a friend coming over which is very nice. Also, there's follow up or there's some surveys. There are call backs to make sure things are fine. There were no issues and everything was very professional. I've even renewed with American Home Shield for next year.

I called about my dishwasher and American Home Shield came out right away. The guy was a gentleman, very professional and nice to deal with. He had to come back because he had to get a part. He came back within a couple of days and fixed it. It's working fine. Also, the woman I talked to was very helpful and she scheduled this so, it was a very good experience. I would recommend them and I've already told other people. I have a girlfriend who has gone through American Home Shield. She did not know she was able to do that, and she's very pleased.

My water heater was the reason I submitted a claim to American Home Shield. A nice gentleman from AHS processed my claim, and ever since the repair was done, I haven't had any problems with my heater. They gave me a new hot water tank. Overall, I know that AHS has always been good and my experiences with them have been great. They've been prompt, although a long time ago when my air conditioner went out, that took a while, but that's normal. They're great, and if they weren't, I would have searched for someone else.

I didn't have a problem submitting the claim for our air with American Home Shield. The contractor sent was good and knew what he was doing. Overall, the experience was pleasant and there were no issues in getting the work done.

I've only had one claim with American Home Shield. I had a bit of trouble with my air conditioning and they called me immediately, first thing the next morning, and got everything done very quickly and well. It has been fine since the repair. I was asked, "Why did you choose Home Shield?" My answer was because everything is old in this place that I just bought. I can't expect things to last forever but if AHS can hold it together to last a few more months, that'll be fine with me until they have to be replaced. I don't have great expectations but it's still working very well.

My washing machine went out and couldn't be repaired so AHS gave me another one. In the 10 years that I've had their policy, the only problem I've ever had was when my dryer was not working and AHS sent out a repairman from Sears who said he wasn't licensed so he could not touch the machine, but I still paid $85. He gave me some suggestions what I could do, but it's something that I did, not him. However, I wouldn't have known unless he came, so I'm truly satisfied. A year ago, AHS sent out a gas company and they found out that my furnace was emitting bad air so I had to get a new furnace. AHS was Johnny-on-the-spot, somebody came out and put one in right away. I wouldn't have AHS if I wasn't satisfied with their service.

American Home Shield has an easy claims submission. Anytime that my husband had to call over anything, it's never been an issue. Someone always responds. Someone comes the next day, and if that's not possible, then as soon as possible they come. And people that have represented Home Shield, like the plumbers, are always very considerate, very polite. Recently, our hot water tank went out. It was just the flame thing that went out, and it was back up and going within minutes. They don't sit and dally around like some people do. They come in, do their job, and go. I'd highly recommend American Home Shield as they do efficient and outstanding work.

The last time I called AHS during the summer when our air conditioning unit wasn't working, I was on hold for 45 minutes. No one ever came to the phone so I got off the phone and put my claim in on the computer. I got a quick response online but I didn't like the idea of holding for 45 minutes. I prefer using the telephone as opposed to doing it by computer and a lot of times I don't have access to a computer. Everything else was excellent including the performance of the air conditioner since the repair. The service was great.

We usually submit our claims to American Home Shield over the computer. It's easy to do. The guys there are thorough and courteous too. After that, the contractors they send show up, do the work and then leave. They're professionals who fix whatever's broken. We've never had any bad experiences so far. In fact, the most recent claim I had with them has been good.

I used the automated system to submit a claim for my air conditioning - it's easy to use. All the contractors have been really nice and knowledgeable. It's nice to know I can call them and get a contractor who can come out, diagnose and fix the problem. They already know how much it's going to cost and I can trust whoever is coming out. I had a pleasant experience. AHS is reliable and efficient.

I called American Home Shield recently about my pool plumbing and their claims process was extremely easy. Their technician called me back within an hour and got out of here the same day. By the end of the week, it was taken care of. I've also spoken to one AHS representative about my previous policy and that was because the technicians weren't getting my trash compactor fixed. As soon as I got in touch with an AHS representative, I had a specialist that took care of it and it was taken care of and done within two weeks. They got me a new one. Everything was very good. I recommend American Home Shield all the time to anybody I know that has any problem with anything. I have nothing but good experience with them. I was with them for the first year that I moved here and I renewed with them, and now I'm moving again once I get my place built and after the initial warranty is over, I'm definitely calling back.

I called American Home Shield because we were having trouble with the air conditioning unit. I told them I was having problems. I requested service and they immediately told me they would contact someone and that they would get back in touch with me. In just a couple of hours, D&G called me and scheduled an appointment for somebody to come by. He came by the very next day and was very professional. On the day of the appointment they called before they came to the house to let me know that they were on their way. He came in, looked at it, discovered what the problem was and took care of it. He told me that the service visit was good for 30 days and said if I have any additional problems with it within that time, that there would be no additional service fee. My unit has been fine since the repair. It was a very good experience.

I had a problem with some of my pool equipment. I called in a service request with American Home Shield and it was fulfilled by Summit Pool. They came out initially and did an evaluation as to what needed to be done. They determined that a multiport was defective, but they didn't have it on their truck. It would have to be ordered which would take a number of days and they told me approximately how long it would be.

I had a problem with one contractor that AHS have for the AC. I didn’t want him to come back to my house. He was very unprofessional and did not do the job. But other than that I'm satisfied with the service I get. I've had AHS for a number of years and all my claims are handled professionally. I’m continuing my contract with them. If I have a problem they resolve it. They phoned someone to take care of my AC when I needed it.

Submitting a claim to American Home Shield was effortless. From calling to setting up to immediately hearing back from the technician, him coming, checking on my time and coming earlier than I had hope, the time frame was wonderful. He made sure it was okay for me to have him come early because I didn't plan for that, and it's always nice when they come early. As it turns out my AC didn't need anything repaired so that was nice. He checked everything and there was nothing wrong with it. He was very professional, very knowledgeable, very thorough and he did his job well.

The contractor that AHS was great. He was very professional and zeroed in on the problem really quickly, had it fixed and was out there in no time at all. We haven't had any problems since. That most recent claim for the AC was good, and I would recommend American Home Shield.

I've had a problem with the heat pump of our air conditioning. Apparently, one of the fans was either powered up in some way but it was making a high pitched noise that went on and on. AHS contacted a very helpful company for the job. Instead of jumping out here and giving me a hundred dollar bill for nothing, the contractor simply called to figure out what was going on with the heat pump. He worked the problem through. He said he'd keep a ticket open and if that hadn't resolved the problem he'd come, but no more help was needed. He was great, just like the first contractor I've had from AHS before.

Submitting the claim for the air conditioning was easy to do. I put the claim in, got my confirmation number, and received a phone call within a day from the guy setting up the appointment. When the contractor came out, I asked some questions about what was going on and he explained things to me. In a prior visit almost a year ago, the fan had to be replaced and I used American Home Shield for it - they came out, and did the fans. The contractor told me that during that visit a year ago, they probably should’ve taken and done the capacitor at that time also, because the two capacitors were not in sync. One was on its way out, and the other one was gone already, but they should’ve done both of them. But I can understand it, and I was satisfied with the interaction with the contractors that American Home Shield sent out. After the repair, the air conditioning is performing well, and so far, American Home Shield has met my expectations.

The ceiling in our garage fell and all I wanted was to have it checked out to make sure that it was not damaged. I had also submitted a claim for the fan vents in our two bathrooms, and I wanted to pay them rather than just getting the information on the garage door opener. The one that came out last time for the garage door opener didn't like that idea, and he wanted me to pay him $75. They wanted the insurance company to call them or they were going to call the insurance company and talk to them about it. That's the only thing I've had that is negative so I would definitely recommend AHS.

My dishwasher went out so I went online and American Home Shield didn't have my brand of dishwasher so I clicked "other." It went through the automated process and they ended up selecting a service provider that didn't service ASKO which was a pain. I had to call them and do it manually and that made me go jump through hoops to get it done. The contractor was good. Since it was ASKO, they had to order the parts and that took a week but they did good work, got here on time and fixed it right. It's working now.

Normally we don't have any problems with American Home Shield; however, there was a delay in our most recent claim with them. It was about a blocked toilet. We got sidetracked for about three days and I had to give them another ring to make sure that the plumber would be notified. It turned out someone made a mistake and had forgotten to pass a message. It was a communication problem between AHS and the plumber. It might have been the plumber's fault. But that same morning that I rang, the plumber contacted us straight away within ten minutes. He drove down our house within half an hour, sorted it all out, and that was done within an hour. It's been fine since then. On the whole, though, it has been an excellent experience for us with American Home Shield.

The experience I had when I submitted my claim for the ceiling fan was good. The AHS contractor was great. He was professional, courteous, and knew what he was doing. Everything has been working smoothly now.

The furnace was making a loud noise so I submitted a claim online. It was easy except for the fact that it was a repeat issue and there was nowhere to indicate that online so I ended up having to pay twice. It's an ongoing issue because the furnace part is fixed but their contractor said that there was some pipe leaking now because of what was happening with the furnace. And the plumber was gonna have to come out but I have a problem with the plumber. They sent the same plumber a few times and they do a terrible work. So I didn't want them and I can't get through to anybody else.

My bathtub had some issues so I submitted a plumbing claim recently. The plumber came, examined the bathtub and said that it has moved its position and bended a little bit therefore the water is leaking on the floor and going to the bedroom. He called Home Shield and Home Shield said "We do not cover it" and so he left. He was very polite and professional. But after that I was sent a bill for the $100 and I paid it even though no repair took place and he just explained things for 5-10 minutes. I did not like that.

I had an excellent experience with American Home Shield. I finally found a good plumbing company, it was B & B. Everything's working fine now. The contractor they sent was excellent. He was one of the best. He did a good job and did it thoroughly. He went a little above aboard to make sure it was done right so I was very pleased with him. I even kept his card for my customers because I sell real estate.

Submitting a claim to AHS is a piece of cake and very convenient. The contractor and I worked together well and the AC's performance has been outstanding since the repair. The contractor was always on time and did the job well.

The problems that we have experienced with American Home Shield are a little bit prohibiting. One, its extremely hard to get through to somebody. If we want to cancel an appointment because something came up or we wont be physically present at the time that the service man has sent out, there's no way. It takes 45 minutes, sometimes they put you on hold. We've been on hold for a very long time and there's no way to cancel or adjust an appointment once its been cancelled. They're somewhat responsive online to file a complaint but if anything else needs to be addressed about it, you need to speak to a person that's extremely difficult to get through. That's the most significant thing that we've been experiencing.

I filed a claim with AHS for my stove recently and it was easy. Their representatives were very friendly, professional, and they took care of me right away. The contractor was very kind, knowledgeable and knew exactly how to fix the problem. Since the repair, the stove has been in excellent condition. I recommend AHS - my experience with them was easy, fast and convenient.

I would recommend American Home Shield. My overall experience with them was great.

My most recent claim with American Home Shield was for our air conditioner. The contractor was really great and very efficient. He worked around a schedule, told us what the problem was and fixed it. I like AHS and have not had a problem with them. When our air conditioner went out, they made sure they found a contractor that could get to us, right away. I also got my brother-in-law to sign up with them.

We submitted a claim with American Home Shield when our washer quit working. They contacted us back and said when they would be out. The contractor was very professional and courteous. The service person explained everything that was going on, explained what was wrong and fixed it. If there will be any issues afterwards, he said to make sure to call them back and let them know. Otherwise, they felt everything was fixed and correct and it was. I'd recommend them.

Submitting the claim for my water leak was easy and professionally handled. They've reacted in a timely manner and took care of all my problems correctly. I wasn't home when the contractor came but my daughter reported that he was very courteous, professional and took care of the work very well. I was very pleased with it. Since the repair, I've had no further problems so apparently it was great. AHS is competent and proficient.

I didn't have any issues with AHS contractor coming out, ordering the part, coming back out and fixing our refrigerator. The contractor didn't only fix the refrigerator, he went over it with me as well. I did have an issue with the air conditioner service, but it wasn't big and everything turned out okay. Everything else has been outstanding.

Submitting the claim with American Home Shield was perfect, their people were really nice. However the first of the two guys they sent out was horrible and thoroughly unprofessional. He lengthened the time he would be able to come out and on the day he was supposed to come, he never showed up or even called to say he wasn't going to show up. I called him and he said he'd come in an hour and then two hours, but he never came nor did he call back. I called American Home Shield and all of a sudden, the guy was able to make it out. When he came however, he denied the claim and refused to talk about it. I refuse to have that company in my house or anywhere near a 50-mile radius from where I am. It was frustrating.

I have two recent claims with American Home Shield, leak that comes from the ceiling and one from the head shower. For the head shower, I made the order for it last August 19. Some technician from Living Green company came and fixed it. Now there's a little bit of water coming from the head shower. All of the service I had with the reps are excellent. They answer right away and the company that comes is professional. Good experience with American Home Shield. One time, my washer broke and they brought me a new one. Everything I have in my home is good and I’m happy with the service from American Home Shield.

It was very easy to submit a claim for my air conditioning. The contractor called us right away and made an appointment for the next day. It was in the heat of the summer so I figured we'd have to wait but they came right out. He was very good and went above and beyond. Since the repair, the unit's performance has been perfect. It was a good experience with AHS.

My most recent claim with AHS was for a blocked up sink where the plug came up. Submitting a claim was quick and easy. The contractor was very nice. I spoke to his wife and she was very accommodating because it happened over a weekend. He came out and was very nice to me and explained what had happened. It now works great. My dishwasher, kitchen sink and washing machine are tied together so when one goes down, they all go down. I'm pleased with my experience with AHS. It was wonderful.

Everything has been easy with AHS. I submitted a claim for my air conditioning system and it was fabulous. The first person that they were going to send out couldn't come for a couple of weeks and it was hot so we couldn't wait that long. All I did was call them and say that maybe they got somebody else. They sent out somebody else right away and I got somebody out that afternoon. The guy was right on top of it and did a fantastic job. I would call him to do any kind of maintenance or service we needed. In fact, I'll request him if we have to have it or any kind of service done again. AHS is always reliable.

My air conditioner quit working on one of the hottest days of the year. I put an online claim with AHS since the phones were busy - which sucked - but I got such a fast response. Mine broke on a Sunday and by Monday noon, the service provider came for the repair. One couldn't ask for a better experience on somebody coming out to fix it. Luckily, they also didn't have to order parts so they were able to finish the repair then. The AC unit has been humming at this point and it rode up the rest of summer just fine. AHS totally exceeded expectations.

I had a problem with my furnace under the house so American Home Shield sent a company and the guy crawled under there and came out with more excuses than a pregnant nun. “Oh, it’s flooded.” “Oh, your duct lines have been knocked down.” That doesn’t have anything to do with anything but that’s what they said. “We’ve got to send another guy.” So another guy came down, said they have to order a part and disappeared. Then came the third guy, and said “Oh my god, it’s flooded and it’s all terrible. I can’t work.” So I called them up and I told them and they sent a guy down from Oxford. Oddly enough, the company that finally got the furnace running asked me if one of the companies was named Oxford and I said yes. He said, “We’ve always heard they’re pretty bad.”

My overall experience with AHS has been very good so I would recommend them to friends.

My latest claim with American Home Shield hasn't been fixed yet. I had to postpone one time and yesterday, it was difficult for them to get someone out at the only time I could be home to get the job done. They said they were going to come by today instead. I have some further concerns with my air conditioning system. That job went on for maybe 2 weeks and I thought AHS could have done more to promote urgency to get this job done. The guy that came out was okay, but he came out one time with the wrong equipment and AHS had to give me another appointment. It wasn't pleasant.

Filing the claim online was easy. My wife was home for all the repairs and didn't have any issues or complaints she told me about. Since the repair the AC works fine.

American Home Shield is great! I'd recommend them. So far, any claims I’ve had, everything’s been taken care of properly. Submitting a claim is very easy. Our most recent claim was for a plumbing problem in the kitchen, there was a leak in the pipe under the sink and it was taken care of right away. The contractor they sent was very knowledgeable. He explained to me what he was doing and what he found and he did the job within a very short period of time. Since then, I haven’t had any problems whatsoever. On both American Home Shield and the plumber they sent out, an excellent job was done.

Our air conditioning went out and I had a technician repair it. I had a previous contract and they gave me an estimate but it was something that was totally wrong. The American Home Shield contractor came by, diagnosed something different, and fixed the problem. The contractor was outstanding and professional and knew exactly what he was doing and took care of the issue in 5 minutes. Everything is working now. I'm putting in to AHS to get the heating system checked up and inspected and to make sure they’re okay for the winter.

I was very pleased that it all went smoothly, they took care of it in a fair amount of time and the contractor they sent was nice. He was knowledgeable about Subzeros and not everybody is. I paid $125 for the service call and that was great.

They will find a way to wriggle out of paying for the big ticket items. We've had 4 appliance repairs denied and when one technician sides in your favor they will send out another who will back them up. I have filed a complaint with the California Insurance Dept. $75 dollars each time for someone to come out and tell me "it's not covered" – I could have bought new appliances for the cost of this "service".