American Home Shield Reviews

AHS is good and their people are polite on the phone. Everything went very well with my most recent claim. I gave them week because there was a festival going on down here and I didn’t want anybody have to come all the way from Pensacola or Mobile because of the traffic. The techs came on the day and did the job and were gone. It was perfect. I had a problem with the billing, but it was because of the credit card company I used. The tech swiped the card on his phone and the credit card company blocked his phone because they didn’t know what was going on apparently. I got it paid today.

So far, our experience with American Home Shield has been good. The only negative thing is sometimes, I don’t get anybody to come on the weekends. We didn’t have hot water for a whole weekend and had to wait until Monday for somebody to come. But other than that, submitting a claim is easy and the contractors they have sent have been great.

My recent claim with American Home Shield was spectacular. Submitting a claim was easy to do. The contractor had been here before on a different problem. He knew the house and the complex ,and immediately diagnosed the problem. He actually had the necessary products to repair or replace it. American Home Shield is very efficient and their website now functions very well.

Recently, we've had a few claims with American Home Shield, and one of them is the disposal. My husband called and AHS sent a technician who fixed the issue. We couldn't be home so my son-in-law came over, but we forgot to leave him a check. It was nice because they said we could pay it after and it wasn't an issue, so it worked out very well for us. The only problem is waiting on the phone for long. One has to wait forever to talk to somebody.

I have American Home Shield for my rental property and I also have it in my own home. The latest claim I had was when my refrigerator went bad and it stopped working. I called AHS and they scheduled a visit. The contractor came on time on the day and time that they said they're going to be here. He explained what was going on with the fridge and they ordered a piece that needed to be replaced. They came back a week later when they already got the piece and installed it. They did a really good job. The service has always been prompt and courteous. Great customer service. It's great to be insured with them.

It was easy submitting a claim to American Home Shield. We had a leak and the one who came to fix it was very good and professional. We had a fine experience with AHS and I would recommend them.

The only problem we had was getting somebody out. The company that American Home Shield had sent was busy so they took a little time to get to us. It made my wife mad because it was hot here and I was out of town. Other than that, everything as far as American Home Shield has been great.

My confidence in American Home Shield is much better than it was. I had an air-conditioner problem and they acted on it right away. The technicians they've sent out were excellent, knowledgeable and very efficient.

I submitted a dishwasher claim online and it was trouble-free. The next day or two, I got a call from the appliance repair place and they had a guy out. When they had it checked out, they ordered a part then came back and repaired the two things. No problem. I've had American Home Shield for about 15 years and I haven't had a problem yet.

I recently had a problem with the refrigerator-freezer. I submitted a claim with American Home Shield and it was easy. I’ve had them for years and it's been a good experience with them. I let them deal with the contractors because that's the best way. They tell the contractor to fix the problem, they call them to verify it’s not really overboard, the contractor does their thing, and away they go. I prefer to pay the trip charge directly to the contractor than to American Home Shield. They’re really qualified people that diagnose the problem and products needed.

I submitted a claim for my washing machine recently. The contractor they sent was fine and the performance of the washing machine has been good since the repair. I had a great experience with American Home Shield.

I sleep better knowing that American Home Shield is there when I need them. AHS reps have been very cordial and effective. The technicians have been friendly and professional. There's none of them that I would not want to come back. We’re very satisfied with American Home Shield.

We had a water heater replaced because it was leaking. We submitted our claim online with AHS and there wasn't any issue at all. The contractor was a nice guy. I was with him the whole time he was here and he was very thorough with what he was doing. I would have him back again if I needed him.

With AHS it's a guarantee that the issue will be resolved. Submitting a claim is easy and I've become an expert. You just call the number and shortly somebody's going to call you back and usually tell you when they can get there. And then when they come, I've only had one person that I ask them never to send again. We've had it five years so every other person or company that they've sent has given us excellent work. I like AHS!

The most recent claim I had was for my garage door spring. It was easy to submit the claim. I called that day and the very next day, they had somebody out to fix the problem. The garage door has been excellent since the repair. I own seven different houses and they are the best home warranty product that I’ve dealt with. Outstanding!

Everything’s very pleasant, quick turnaround. My air conditioning went out and they called the next morning and came out the same day. I’m pretty surprised.

American Home Shield were extremely helpful. There's been a whole number of processes that go on when you sell the house, and they go out of their way to explain what's going on. If we ever buy another house, I will make sure that they carry the contract on the house. Submitting the claim with AHS was very easy. They did recently our heater and those guys they sent were terrific and very helpful – my favorite contractors. They work for Climate Kings and they were a brother-and-brother team of a three. Even though the heater works fine, they still went up in the attic and looked at it.

My garage door wasn't working so I filed a claim with American Home Shield. It's been easy submitting the claim so far and the technicians were professional, got the job done, and took care of everything.

I've had AHS for a few years now and all the services that I ever received have been with good suppliers. My most recent claim was for something that the plumber needed to change in the bathroom. I went online to submit the claim and it was real easy. The contractor was very nice, knowledgeable and professional.

It was easy to submit the claim. I made a phone call and they set up an appointment. The claims process went smoothly and the washer has been working fine since the repair. The contractor did a great job.

I put in a claim with AHS because I had a stucked-up drain line. I called and made an appointment and I was contacted by a plumbing company. Then, the plumber came out the next day. They did a snake and they tried to clean out or unclog the problem. Then, they said they couldn’t fix it, that they would have to access it through the vent and that they were not authorized to do that. Then I got a call from AHS telling me that our contract agreement stipulates they cannot go through the vent - that it’s not covered. But okay.

I had a plumbing issue and submitted a claim online but it was not covered by American Home Shield because what was causing the issue was on the exterior. I own a brokerage so I have more interactions with AHS since I also deal with them for the properties that we manage. I’ve noticed that the companies involved depends from area to area. Although most of our experiences have been very good, we also had very bad ones.

It was my first time to submit a claim with AHS online and this was for my dishwasher. The process was easy and I didn't have any problems with it. After we made an appointment, the contractor came out and did what he needed to do. He came back in the evening because he did not have the part that he needed at the time. He told me how and what I needed to do to keep it running good, and since then, the dishwasher has been in good condition. I had a very good experience with AHS.

I would always recommend American Home Shield. Submitting a claim is always really easy. I usually just call. I think I’ve done it one time on the internet. But I’m 80 years old so it’s better to talk and they've been very good to me all this time. With our most recent claim, the contractor they sent out was good with the garbage disposal and a faucet thing. He was very good at telling us exactly what to do, how to make it run longer.

Our air conditioner wasn't working so we submitted a claim to AHS. It was an easy process. They sent a nice guy who was professional - put on booties before he came in the house. He knew what he was talking about. He diagnosed the AC quickly, had the needed part ordered and came back the next day and did a good job. Everything's been fine so far with American Home Shield. I'm glad we're working with them.

The last time American Home Shield was here was for the air-conditioning. It was taken care of in a timely manner, but it was difficult getting it across to them that we needed somebody as soon as possible because the person that they deal with is about an hour away instead of someone in our town. I have respiratory problems and we did live in Florida. It was about a hundred degrees so I cannot go without the air-conditioning. I also had to call them several times because the people were not responding back. Then, the contractor came out. He was fine, took care of the problem, and did not have to come back. I explained to them what was going on so that they knew what they needed to know before they ever came. I recommend AHS to other people.

My experience with American Home Shield has always been great. My most recent claim with them was my air-conditioning. Submitting a claim seemed to be easy always. One phone call, contractor calls, makes an appointment, shows up on time, just to be done on time.

American Home Shield is great. We love them. Our last experience was for a plumbing and it was handled wonderfully. We were very satisfied. We had an issue during the air conditioner claim but it was more of an issue with a few employees and the company that was sent out. But American Home Shield stepped in and made it right, which was a good thing. Once our commitment in Florida is done, we're going to move back to Texas and we will still have American Home Shield. It's how much we think of them.

My most recent claim with American Home Shield was for my air conditioner and submission of the claim was really easy. After submission, the person gave me a call and they came out like they said they would and fixed it. They didn't have to go searching for a part. He texted that day and took care of everything. The performance is a 10 since the repair.

We recently made a claim with AHS for two items, a non-functioning oven and the ice maker on the ref. The contractors were very pleasant and knew what they were doing. Very satisfactory experience.

I had an air-conditioner problem so I sent a claim to American Home Shield. I used the website to submit the request. It was an extremely easy process. I got a reply quickly saying that the request had been given out to a company. The company called me later that day and set-up an appointment time. The guy showed up and he was very helpful and cooperative. We figured out what was needed and got it fixed. Overall, it was an excellent experience.

Our water heater needed a part. It took almost 3 weeks to get the part so I had no hot water. Every time I call, I'd get the runaround from the plumber. They'd say, "We got it" but then they didn't show up and didn't have the part. It got very frustrating. So I called American Home Shield to complain. It took almost 3 weeks to get it fixed. The problem is the contractors have to contact American Home Shield to get authority to get the part. They don't expedite the part so it takes a long time. But claims submission is very easy, and the contractors were very good.

The microwave went out and submitting the claim with American Home Shield was easy. Plus the technicians were good. We all watched the football game and they were doing what they had to do, cleaned-up (in-and-out) and were gone in no time. The microwave has been working excellent since the repair.

I once used American Home Shield for my air conditioning repair and submitting a claim was super easy so I was very impressed. They sent somebody out that day and it was fixed. The technician was a nice guy and he repaired it right away.

We've had very good experiences with all the claims we've done over the years. My most recent claim with AHS was for the water heater. A very nice young man came and he was a veteran because he was really pleasant, fast and got all taken care of. After the repair, the water heater is working good. Overall, my AHS experience has been extremely satisfying and I would not live anywhere without something like this.

Submitting a claim for the air conditioning was very easy. The contractor they sent was fine. There was something that he didn't do originally and he straightened it out. There's been no issues since the repair.

I contacted American Home Shield for the cleaning and check-up of a furnace. It was easy submitting a claim to them. The contractors they sent were fine. They explained everything they did and showed me everything they were doing. Overall, it was a good experience.

I filed my recent claim with AHS online and it was extremely easy. The contractor then came and he realized the problem immediately so it was very quick for him to fix - it took less than 30 minutes. It was an excellent experience.

I had a well pump replaced by American Home Shield. Submitting a claim to them was very easy. They sent out their contractor the same day. The guy was very nice and did a good job. My wife handled most of it and she was happy. American Home Shield is easy to work with and got the job done.

We haven’t had any problems with American Home Shield. We’ve used it 2 or 3 times and it’s been good service. The automated system to set up a service call without having to be on hold is good because sometimes the hold time is kind of long just to talk to an agent. And they give you the name of the company that they’re gonna send out. So that's good if you want to contact them on your own before you hear from them in case they’re too busy.

I submitted a claim with American Home Shield for my air-conditioning. I called and they said somebody would get with me within the next 48 hours. The service was fabulous. The air-conditioning unit has had very good performance since the repair. The only thing is the warranty which we pay for on an annual basis where they restrict a dollar amount for Freon, which is ridiculous because no place in the country can one get what they allow on American Home Shield. It's like seven times the amount. It seems like they have restrictions that other companies don’t have. They are restrictive but fair.

American Home Shield got my air conditioning working fine and it was taken care of quickly. But when I submitted a claim for my refrigerator, it was very difficult because we had to have several visits out here to get it done. The refrigerator had a multitude of problems. Every time they fixed one, there was another problem that came about. But everything has been satisfactory with them.

My most recent claim with American Home Shield is still in progress and it's with my heating. I submitted my claim online and somebody came to try and fix it but they have not done so yet. Usually, they are good but it's been almost a week. They're good to have around if you have an old house.

I've been using American Home Shield for quite some time. It's been very easy to submit a claim with them and I was very pleased with the technicians. I got what I paid for. Back when I was in the real estate business, I'm now retired, I would suggest American Home Shield every time I sell a residential property.

We've used American Home Shield for a long time and it has always been very easy to submit claims. We submit the claim, get a call back, and hear from the contractor. Last time, we had an electrical plug in the floor that was loose. American Home Shield had an electrician come out and work on it. He did a great job and got it taken cared of. Now, it's working great. Every time we've dealt with them, they've been very good. It's hassle-free. They get the people out here and take care of the situation

I recently submitted a claim for my ac and the performance has been good since the repair. Submitting a claim with AHS was easy and all their contractors are good. I would recommend them but the only problem is they don't work on Saturdays and Sundays. When I called they can do Monday through Friday. So if something has to be fixed urgently I don't how it will be done. Other than that, I like AHS so far and I have not had an issue with them.

My shower handle was leaking so I filed a claim with American Home Shield and it was great. They handled it fast and I was extremely pleased with it. It has been very good after the repair. They were very efficient.

It was very easy submitting our most recent claim to AHS for our toilet that wasn't flushing. The fellow that came out was great and he got it working and told me what was wrong with it.

My most recent claim with American Home Shield was when I had my washing machine repaired. Claim submission went perfectly with really quick response. The person that came out was very nice, knowledgeable and informative. Since then, everything has been working just like it should. It's been a good purchase for me right now.

My most recent claim with American Home Shield was for my washer. They were going to replace it, but the model they were going to replace it with actually didn't fit in the condo where I live, so I had to go out and buy my own stackable style of washer and dryer. But they gave me credit towards the washer part of it. So I'm happy with that claim. It worked out good.

Last time it took AHS three days to get somebody that would fix my broken washing machine. This is the first time I’ve ever had a problem with them. I've used them almost consistently for the past 15 years since I bought my house except for a couple of years when I just couldn't afford it and I've never had this issue happened before. Otherwise it's all been good. I've never had any problem except for the fact they keep raising their copays. It was $25 when I first started and now it’s $75.

I submitted a claim for my garage door opener. They were not able to fix it at a timely manner. But, it wasn't American Home Shield per se. It was the company that they sent out. When I called American Home Shield, they said the company that they contracted was AC Garage Door Openers or Overhead Doors (AC Overhead Door Company). I called them on a Friday. They said they couldn't come because they didn't work over the weekend. The next appointment was on a Tuesday. It was weird but I said, "Okay. Fine." They came out on Tuesday. They sent a technician out. He analyzed the whole problem and said he was gonna go back and get back with American Home Shield to see what they covered and what they didn't.

I submitted a claim with American Home Shield for my dryer and the claim submission was easy. People are nice and I enjoyed the experience. The contractor was professional, knew what he was doing and what the problem was and fixed it. The service was fast and effective. American Home Shield is wonderful.

We did a recent claim from AHS for our dishwasher and AC. Filing it was very easy and quick, my husband simply calls them. The contractor was quick in his work and the appliances are working in perfect condition since the repair. We're very pleased with AHS, they're very professional and thorough.

It's been very good with American Home Shield. But the one problem we always have with them is that they only have two plumbers that handle their jobs. And we had continued problems with one of these two plumbing companies -- not being able to reach them and they would schedule but won't show up. I'd report it to AHS and then the next time, we would be assigned that same plumber again. So, each time this happens, I’d have to call them up and tell them that this was the plumbing company we’ve had a problem with, and if they could please change it to the other company, but that doesn't seem to get into the system. They're not learning from those calls that people are coming back with. Other than that, everything else has been great.

Submitting claim to AHS was easy. The technician did a good job in fixing the air conditioner. I would recommend them.

I used AHS for our AC three years ago and everything went okay, it's still working. My experience with them has been everything I could've expected of it. If I'm having a problem that's covered, I call them and they send a contractor over. I don't have any complaints.

Submitting a claim with American Home Shield is okay to get through. But some of their people that come here are sketchy and not reliable. One time, the guy who's supposed to come here never came. But I did have a positive experience with some of their technicians.

I've been very, very pleased with American Home Shield. We recently submitted a claim online because the upstairs air conditioner's blower wasn't working. And within the day, a local AC person came. I appreciate the fact that they sent someone local because they didn't have to be 45 min away. He was fantastic. He replaced the small piece that had gone wrong and fixed it the same day. Everything was fine and I had absolutely no trouble.

I had to have a furnace repair and so I called American Home Shield on a Friday. I prefer submitting a claim on the phone and it was easy. The claims representative was very helpful and professional. Then when the repairmen and technicians were dispatched on Monday, they came out and did their job. They explained what the problem was and repaired it. They took care of the job.

There was a little latch problem with my washer so I called American Home Shield and they're very responsive. I called them with a complaint and had a call from the repair person within two hours. It's very satisfactory and I've already recommended them to friends.

The repair on the AC American Home Shield had done at a rental property I own was very minor but they were able to diagnose it very quickly and accurately. They corrected it in a very timely manner, so it all worked out good. They were very efficient.

My experience with American Home Shield have been great. I had them fix a leak on my bathroom and the claim was taken automatically when I filed it then they gave me the name of the contractor who was coming out here. I called the contractor and they came the very next day. They were polite and didn't take long to get the work done. I'm really happy I have a contract with AHS.

My recent claim with AHS was for a broken burner element on the stove top. Submitting the claim online was a very smooth experience. The contractors that came to my home were very professional and on time. Performance of the unit since the repair has been excellent.

I called American Home Shield about a problem with my dryer and somebody called me back. They took care of it promptly and easily. The contractor had a little problem finding my home at first and went to my neighbor by accident. But once he came here, he was able to do the repair in under a half hour. It was efficient and I was very pleased.

I had an air conditioner problem so I called American Home Shield. It was very easy submitting a claim to them. They sent people out to fix it. They were very nice too. The performance of the AC has been great since then. AHS has been excellent. I've been very happy with everything so I can't complain.

It was a fairly easy process to file the claim, which worked out good. I would recommend American Home Shield.

It was great when I submitted a claim with American Home Shield. They did my plumbing recently and I got no problem with the contractor they sent. They were professional. They called me right away. The contractor got it fixed and I appreciate it. Since the repair, everything was good.

My most recent claim with American Shield went well which is why I keep them. Submitting a claim to the company has been pretty easy. Usually, I make contact with American Home Shield, they contact someone and I either had that afternoon or the next morning and we set up an appointment. Their technicians are some of the nicest people; they're friendly and informative. They answer my questions without hesitation and they do a good job in repair. AHS is good. I know there are other companies out there, but I have no reason to want to change.

My most recent claim with American Home Shield was for an air conditioner that wasn't cooling properly. When I submitted the claim, it was extremely hot at the time. So I had kind of figured it would probably be the next day before we heard from them but they came that afternoon. The contractor was very polite and very nice. When he got the air conditioner going again, he left and said that he was going to make another call but he was going to come back and check it one day. And he did. We've just been very pleased. I'd recommend American Home Shield to others. The air conditioner was actually very old. But the repair did make a difference. It has made day-to-day in the South quite pleasant.

My most recent claim with American Home Shield was for my kitchen appliances. I placed a call on a Monday but the company couldn’t get to me until that Saturday and that was just to even come out and look. So I had to cancel that, and then we scheduled a new company and it was out the very next day and they got on top of it. They finished the job within three or four days. The difficulty of submitting a claim depends on the customer service rep. Some are very knowledgeable and some are not, but the technicians that have been sent out to my home are great. I would and have recommended them to a friend.

We'd been very happy with American Home Shield and we renewed our policy several times. We've had an awesome experience.

We recently claimed for our Jenn-Air cooktop with four burners and an optional grill. It is older and the replacement part was not available so they got a new range cooktop for me. Submitting a claim to AHS went fine. But, the first contractor they sent was supposed to be some little mom-and-pop place out of Columbus which is about an hour and a half away from us. And when they called about setting up their appointment, there was a great deal of laughing men carrying on in the background. And the first person I talked to stated that he was the owner of the company although I couldn't understand him, his words were very slurred. I told him that it's a long way to go from Columbus, then he asked me how to get here. I said they need to get into Interstate 70 and then he asked if we're in West Virginia. I said no and that they have to go West, and it was one thing after another like that. And finally, he said he will just use his GPS.

I called American Home Shield for a repair on my air conditioning system back in summer and the person they sent did a great job. He was quick and I was happy with him. The only thing is I didn't realize that there was a 48-hour SoA to have someone come out when there's a repair needed. I don't remember that being pointed out when I looked at the contract. It would have been nice if I had known that because I got a bit aggravated with them when my AC went out. But other than that, I would recommend AHS.

My air conditioner was blowing hot air so I sent a claim to AHS. I always submit my claims online because it is very easy. They call me back quickly and it's great. Their technicians have all been fine so far and it was a quick fix. They send out the correct people and they have a smooth process. I would recommend them to others.

I’ve had 5 claims with American Home Shield and they were all good. Submitting claims online was very easy. The contractor they sent was very professional, courteous, and prompt. Moreover, the performance has been wonderful since the repair and everything works great. I would recommend them.

We had our toilet repaired recently and they came out the next day to fix everything within an hour. We've always had pretty good experience with them, although sometimes it's a little difficult submitting a claim. I once tried to file a claim for an electrical problem when I had some lighting that wasn't working. They said that was not covered even though I had the deluxe package, so I found it a little odd because everything else in the house was covered. I just had my package upgraded last year so I thought electrical was covered, but it wasn't. But still, they've helped us with the pool filter, the furnace, and over the years, we've had several different claims. That's why I've still told other people about American Home Shield.

I submitted a claim for our air conditioning unit. It was hot and my husband is on dialysis. The contractors got here very quickly and we really appreciated that. The two gentlemen that came out were very nice and professional. They made sure that they didn't make a mess in the house, and they had to come in and work on the inside unit. After the repair, everything's been fine and we've been cool this summer, which is a good thing. It's been a fantastic experience overall.

The biggest problem I had with AHS was that the plumber was a no show and finally, I had to have them change it. But as a whole, our experience with American Home Shield has been good.

I've talked about AHS all the time with my friends. I like how fast they work. My husband submitted a claim for our air conditioning and within 15 minutes we got responded back. The contractor came out the next day and I had the conditioning fixed within an hour. They all do a great job. Their contractors have been really professional and nice.

Our experience with AHS has been okay but we do have a problem that’s not fixed yet. Back in the winter, we had a leak in our bathroom and had to call the restoration people to come out. So they took charge of everything and the plumbing went through AHS. The water that comes into the tub is a very slow stream and we can’t get hot water because it will take 10 minutes to fill the tub up to get enough water to take a bath and by that time the water’s cold. I was disappointed in that because we have a new bathroom with a tub we can’t use. The plumber that was here said that he couldn’t fix it and it’s because they need to take the tiles off so he can get to it. I don’t care for the plumber AHS uses. I’d call my own plumber. We didn’t want to have to pay $75 for someone to come back out and redo what wasn’t completed the right way.

Submitting a claim to American Home Shield wasn't as hard as it was before. We kept changing out parts on the stove until I eventually smelled gas. I called it in and the rep was good. The contractor did what he was authorized to do. I don't have any complaints or problems with him. The stove has been fine and there hasn't been a problem since the repair. AHS has been reliable.

My most recent claim with American Home Shield worked out fine. I submitted the claim and everything worked out smooth. Everything was put in the claim, it was taken care of and the technicians were terrific. I was happy. American Home Shield has been around for a long time and I had them once before in California and I'll continue to have them.

I've had submitted a claim with American Home Shield for my plumbing and it wasn't difficult. The contractor they sent had done work for me before and he was very nice and professional, and he came the same day. And my plumbing has been perfect since the repair. However, I'm concerned about my recent claim for my dryer which I submitted 2 weeks ago because it's taking so long. They came out but they had to order a part and it's been 2 weeks. This is the 4th time I've had people out for it and I've contacted them but no one answered. And although the person who came to fix it is very knowledgeable and does a great job out of all the other people, he doesn't call me and let me know what's going on with it. I need my dryer and washer.

I was having problems with my heat pump and air conditioning so I submitted a claim with American Home Shield. It's an easy process. The interaction with the last technician was excellent. He was very professional, diagnosed the problem very quickly, took care of it and was gone within an hour.

We were unexpectedly dropped from our last home warranty provider. It was a California company that we had gotten. All of a sudden, all we knew was that we didn't have coverage anymore. We scrambled and I did a little homework. It was between them, American Home Shield, and another company that had a good reputation. We decided to go with American Home Shield because they send the same technicians while the others send different ones.

My most recent claim with American Home Shield was for a spa heater. They were able to send out technicians real quick and they were polite and courteous. I've recommended them to everybody.

I submitted a claim to American Home Shield about my air conditioner. It was an easy and simple process. Very easy to understand and well-explained. My air conditioner was repaired in a timely manner. Their technicians are awesome. I recommended American Home Shield to a friend, and I think she is going to signup.

The furnace would not work. I called and they said they would get back asap (contract states within 24 hours). I called on Friday and as of Monday still no call back. I called them on Tuesday and they said they could not find a contractor. I gave them a name of a local plumber and they said he was not an approved contractor and that they are still looking for one. Next day still no call. I called back and said I wanted to talk to the supervisor and the lady said there was no supervisor there and that she would pass the message on for a supervisor to call me. I never received a call back.

All in all, my experience with American Home Shield has been good, easy and simple. I call to file a claim and they do the work through their contractors who do the repairs. The pool vendor that we had both times they've come out have been exceptionally well. They've gone above and beyond to make things right, and not only do an overall check maintenance on it. The same with the garage door people. I've had a good experience with all of them and I've been happy with American Home Shield.

I submitted an online claim for our garage door and it was extremely easy. Since the repair, the garage door has been better than before. On the rare occasions that I have to call customer service, they've been very professional. And all the contractors that I've used through American Home Shield have been excellent. They provide a lot of good details, additional calls if necessary, and they always have the supplies. They are easy to contact. I'm always recommending American Home Shield.

The technicians have all been good, except one company for they didn't know what they were doing but Hornet's been coming out and they've been really good and knowledgeable. Everything's been taken care of. They came, took care of our most recent claim and left. It was a one-stop deal this time.

Submitting the claim with American Home Shield was easy and the technicians they've sent out were very good. I had an AC unit put in and had to get a new one (Sakura) because I couldn't afford an Elite -- It was an old unit. I had to pay 300-400 dollars in fan cost because the fan is outdated. They don't make it anymore.

I had a small problem with our water heater and so I called AHS. They were prompt and the contractor found out that there's a screw that's broken and wasn't tight. For a screw, you always got to pay $75 and that was the disadvantage. Additionally, it's concerning and a little disappointing that some of the people that came and worked on various things didn't seem to understand the product itself. They have to call for information as to how to fix it. Sometimes I don't think that AHS is always sending the best technicians to work on things, whether it be Sears or whoever they get these people from.

I had no air conditioners in the heat of the summer so I filed a claim with American Home Shield. The contractor who came was a very nice man. He had to order a part, then he came back the next day so it was wonderful. The specific part ordered was very expensive and I’ve never had that kind of insurance so I was very impressed. Since the repair the air conditioners had been perfect and I have some cooler air now.

In general, dealing with American Home Shield has gotten a bit tricky during the hotter summer months. The wait time to get to speak to somebody over the phone sometimes took 40 minutes. I know that one can deal with the claim on the website and I do that often, but because I'm dealing with a number of condos that I have, the complication of making sure that they're calling the right person means that I prefer to call instead.

We've never had any problem submitting a claim with American Home Shield. We had a man coming out to replace the fan on our air conditioning unit. The technicians they've sent out have always been very nice and polite. I would recommend AHS.

I've had an excellent and great experience with AHS. My wife called to report our hot water heater problem. The person she talked to was very cordial and responsible. Within a matter of a few hours, the plumbing company called. AHS has been so responsive to our need and the professionalism of the technician that did the work needs to be communicated back to his employer - outstanding. The end result was most satisfactory. I would recommend Home Shield to any friend.

I've called in for our air conditioning and the next day, the company itself called me back to set up the time they were going to come out. It was very convenient. The contractor sent by American Home Shield was very knowledgeable in what was going on. He did whatever he had to do and the service was working the very same day. I’m very happy with it. I already have recommended them and still will to a friend.

I had a fine experience in submitting a claim for our washing machine. This was the first ever repair made to it. I was really surprised at the short amount of time it took to get a response because I initiated the claim on a Friday and the contractor was not able to get out here until the following Monday because they were tied up that day but that's fine because it was a contractor that I was familiar with. They've worked on some of our appliances before and we know their work, so we were happy with that.

Our icemaker quit working. Submitting the claim was very easy and I was very happy with AHS. They didn’t replace it but they said they repaired it. The contractor did make a note though that the icemaker was old and might need to be replaced, but so far it’s working. It was the 2nd time in 3 days that they came out and fixed it. But they did it at no charge, which was fine. We do not have any problem with the contractor that came to our house. He was a very personable young man. We had a problem with the former one but not with him.

I have a long story with them on A/C. Our compressor fail on 10/10/15. I call on Saturday. It was very hot weather in California. They sent a technician on Monday 10/12 who reported that there were items on and around the air condition and even sent them pictures. The report he sent with pictures suggested that the compressor failed due to overheating. It was a lie, there was no material ever on top of the air condition. Yes there are some toys around but not close, at least 1 foot away. I asked for a second opinion who came on 10/13, reported leaves inside on the bottom of the air condition (it is an outside unit so leaves will always be around - this is 12 years old unit). I ask to see the picture with material on top of the air condition but the technician (first one) could not find the picture, he said he lost them.

In the 10 years that I've owned my home, I keep getting offers from AHS for about 3-5 times a year. I always throw those offers away until one day, we decided to try them. One time, something stopped working all of a sudden when I was out of town. My wife mostly dealt with the technician that AHS sent and she was very happy that he came for the repair. The gentleman was very professional. We're very pleased and satisfied with AHS' service. I have recommended them many times to my customers.

The vendor that came out a month ago was very professional, timely, thorough and quick. They repaired the problem. Everything was great. I don’t have any complaints.

I was very pleased with my experience with American Home Shield. It was an air-conditioning problem and it was actually simple for him. He fixed it and he was here a very short time. I was pleased with the price as well. Filing the claim was very easy too. I just called their number and I put it all down. They then had the repair person or repair company call me.

I submitted a claim with American Home Shield for my garage door opener and the experience was good. It was easy to submit the claim and the technicians they have sent are very nice.

I'm very happy to be with American Home Shield. I've heard a lot of bad stories about home warranty companies, and it's surprising to have a good relationship with them. The power went out in one of my bedrooms recently. I called them up and then filed the claim online. They called back to confirm and emailed right away with the contractor's name. The contractor called and came the next day, and it worked out great. American Home Shield even followed-up with me two weeks later. It was a great experience. They're honest and reliable. I've recommended American Home Shield.

Our pool pump had quit so I put a claim online and the guy showed up this morning right on time. He got right to work, explained the problem and solved it. It's all good. Now the pool pump is working. American Home Shield is a great company with great service.

Having American Home Shield has been, overall, a good experience. They did a good job paying for a major repair a couple of years ago.

Submitting claims to American Home Shield were all fairly easy, I made them by phone. I went to put in a claim, it wasn't rejected because they kept saying I had to pay the bill and it took quite a long time to get it straightened out. I didn't like the way the amount kept popping up on the account. That delayed me getting service. The one that I hated the most was the plumbing, getting the caulks taken off. I didn't like the company, Plumbing Genius. It was the second time I used them. They put a little hole in my shower that they were supposed to come back and fix but did not. The work they did took too long. I was totally dissatisfied and I would not use that company again. It's been bad since they did the repair. I had a few issues but everybody that I had for my AC were excellent.

I have used American Home Shield twice and I've had no problems with them. I've done claims submission online and over the phone and their claims representatives have been very helpful. The technicians that have been out to my home were polite and seemed to know what they were doing. This is the first time I've used any service like this, and I am satisfied and don't have any problems. They seem very efficient.

I had a claim on the pool equipment where some part went out on the pump. Submitting the claim online was just a click of a button and was very easy. They usually send an email after. The tech came, looked at the pump and said a part fell. He fixed it in 10 minutes. AHS is easy to deal with.

My sump pump in my crawl space quit. I called American Home Shield and they gave me the name of the plumber who would fix it. A call to him told me he did not service my area. Call AHS again, always very long call wait times, minimum 20 minutes. They finally admitted they did not have a plumber and I would have to wait 24 to 48 hours. I said by that time, I would have water damage. They said I could find my own out of network plumber. He had to be licensed and insured in South Carolina, but I had to wait 4 hours from my original call. And to top it off, they gave me a list of 9 licensed insured plumbers who I was not allowed to contact. Known names like Roto-Rooter, Ben Franklin Plumbing. Hey, I live in the country. There are not that many options and suddenly it is my responsibility to find a plumber that they will approve or not. By the time the plumber got here, he could not get under the house without drying out.

American Home Shield home warranty came with the purchase of the house a little over a year ago. Finally had a chance to call in for a service of our built-in refrigerator in late August or early September this year. Requested service via their online website, which clearly indicated that a service provider locally will call within 24 business hours. Never got a call. A week goes by and I got on the phone to follow up. Was told that the local Sears repairs is unable to come out to do diagnostic assessment for another 2 weeks, this is after a week of waiting for scheduling. This first representative was helpful and tried to book another servicing company sooner. The provider called almost within the hour of the placement, which was great, but was told that they do not service built-in refrigerators.

Sometimes, it's very easy, fast, and efficient to submit a claim. Other times, when they think they don't cover something, it's frustrating. It depends individually what the claim is about. Recently, American Home Shield fixed the filter for the pool, and I've never had a problem. But before that, I did have a problem because they said they didn't cover it. I always thought it was part of the pool equipment, so they have certain things they do and don't cover. But I have no problem with their technicians. Once they come out, they do the job. With AHS, there's general satisfaction.

It was easy to submit a claim with AHS for our ice maker. I had no problems with the contractor they sent - he was a very good guy who did his job. The performance of the appliance has been fine since the repair. It was an acceptable experience all in all.

Emailed for service on my heat pump that was malfunctioning. Contractor responded promptly and had a technician out to address the problem. Technician was on time, clean cut, and very professional. He did not waste any time and kept me informed as to what he was doing and the parts he needed to replace.

We had a problem with the plumbing. I submitted the claim with American Home Shield and within 24 hours they got the information to the plumber. Then within 24 hours that person told me, "Okay, we'll be coming at this time", and they came. The hose on top of the water heater wore out. It was broken so they had to replace it and the valve. They did a great job. The only thing that could've been better was if it had not happened on a weekend because we had to wait until Monday. But they came, got it fixed real fast and I knew that AHS had done everything that they needed to do or they could do. Since the repair, it's been great and doing everything it's supposed to.

A lamp in one of house that I own was causing a sparking in the plug in. There wasn't really anything wrong with the plug. It was the item plugged into it. I called American Home Shield to submit a claim and it was easy. The representatives that I talked to were courteous. Their contractors did their job just fine, I wasn't there when they went because I don't live in. The biggest complaint I have with American Home Shield is that there is never anyone local usually that they can send. When I first started with them several years ago, local people came but now it seems like every time anyone comes, they come from some distant town and that part I don't really like because naturally, you like to deal with local people.

I've been going in to request service on the computer. I'm not really good on the computer but so far I've had good experience with submitting claims to AHS. It's been easy. Their technicians have all been very nice, professional and courteous. They come on time. They don't make a mess. They clean up whatever they mess up. It's been good so far though my washer is still broke. But other than that, I would recommend them.

I had American Home Shield when we lived in California. I moved to Arizona and when I bought my home the sellers offered me a different company's home warranty plan. When that plan expired, I went back to American Home Shield expecting good coverage and service. Two and a half weeks ago I called for service on my furnace. The contractor called me Friday but I wasn't able to talk at the time he called. He said he would call me back in one hour, which was a good time for me. He didn't call. I tried calling him and finally reached him on Saturday late afternoon. He could not come out until the follow Friday, 10 days after my initial call.

I was very pleased with American Home Shield and had no problems submitting a claim for my AC. The people there were good and very accommodating. Furthermore, the contractors they sent were very nice - I would have them again. I would recommend AHS to a friend.

My most recent experience with American Home Shield was quite pleasurable. I had them out here for an air-conditioning issue in the summer and a heating issue about 3 weeks ago. Both times, everything got handled beautifully. They were good. He kept me abreast of what he was doing, why he was doing that, what may have been the problem all the way to improve the system. When he was here about the heater, I talked to him about long-term: How was the heater, what it would cost moving forward if we chose to replace it. I have a buddy who's also in the same industry that everything he told me was dead on and right within that price range of what I expected.

We had a well go out on us and we had no water and AHS actually sent somebody out on a Sunday. It’s the only time I’ve ever had to use them and they provided fast service. The people that they work with was great that they would come out on a Sunday.

I have a French-door refrigerator that freezes on the bottom and the back wall was icing up. It was affecting the ice maker as well, which was higher up on the left hand side of the door. I was having a hair dryer to try to thaw it out every couple of days. The technician that American Home Shield sent was able to get it all fixed and handled within 2 hours. He was a nice man, knew exactly what the problem was, explained everything to me, and got it fixed. It was a great experience. The whole deal was exceptionally easy, painless and prompt, which was fantastic.

American Home Shield recently attended to our water heater, we had a gas leak. It was relatively easy submitting the claim when I realized that American Home Shield covered it. AHS sent a contractor who did a super job. I thought there would be more than just a leak with the water heater, but the contractor checked it out, and everything was OK, and we've had no problems. They're very helpful.

With regards my AC, AHS covered everything and I had a great contractor come out. They replaced the whole unit. I've had to call a couple of times this month for my AC and then I had to call for a plumber. Both times I had a really good experience. They took care of everything.

A couple of months ago, I had a claim with AHS for a refrigerator repair. I was satisfied. The AHS rep was very nice and the contractor who came out seemed to know what he was doing. He fixed the refrigerator and it's been fine since.

We contacted AHS for something that wasn't working. We needed a plumber to fix a couple of things in the house. Submitting the claim was very nice and so was the guy who came over. He came on time and everything was perfect.

We recently submitted a claim with American Home Shield for our air conditioner and it was very easy. We called them and they had to make several trips out and they were always on time. Our air conditioner has been working fine since the repair. To sum it up, we had a very good experience with AHS.

I have three cats and had a wonderful stoppage in the bathroom sink. I tried to fix it a few times with Drano but it wasn't working anymore. It was a pain because it was running very slow. American Home Shield sent somebody out who had to use the auger, that's how bad it was. The snake wouldn't do it. He also put a new thing in the toilet, fixed the water level and now it works very well. I was very happy with the company that came out because I was getting ready to go on a trip and I wasn’t going to leave a potential problem. They have done work previously with the kitchen sink not too long ago.

One of my policies is on a rental house and I had tenants from hell who tore up a lot of things. The kitchen sink was gushing water so I called for a plumber. Submitting the claim was very efficient. AHS got right to it and told me who would be calling, and they did and came out two days later. They showed it wasn't actually in their line of work because my tenant had cut the supply line but they were very polite. It was a waste of $75 on my part but that wasn't their fault. I had to call in another plumber to replace the kitchen faucet and sprayer. I also had a problem with the ceiling fan. It was dangling by the wires and AHS fixed that. They were efficient, on time, knew what they were doing, and I was pleased with them. I have recommended them to some friends and family members.

American Home Shield has always prepared for my needs and serviced me well. I've not had one problem with them. It's been easy submitting a claim and their contractors have been personable too. They know what they're doing.

American Home Shield was really great. We had a problem with the air conditioning in the house and we called them. They sent out a company that they work with and they were very, very professional, did a great job and I was more than happy with the experience. It was excellent and I would recommend them to anyone.

My experiences with American Home Shield have been almost 180 degree turnaround for me. Last two years or so, I would've said I was not at all pleased because I'd have to wait for hours. I'd stay up until 2 o'clock in the morning so I could get the line through. Then the person that I would talk to obviously didn't care. They were not interested really in your problem. One time, it took me almost six weeks to get my air conditioning fixed in the middle of the summer because they kept sending me people that would say they knew how to fix it but they really didn't. Back then, we have a Daikin system, an old and Japanese made mini level system and very difficult to work on.

My most recent claim with American Home Shield was with my air conditioning. I'm having no problems with it now. My only concern with AHS is that they kicked me off of the automatic bills payment without informing me so they had me missing payments but I got it straight. A couple of months ago, I called them inquiring about something I wanted to do. I didn't want to disrupt anything. The rep at the end of time did not say, "Hey, okay we're taking you off online billing." It was clearly a misunderstanding and miscommunication. I'm very dissatisfied with them.

Since I used American Home Shield, I really like it. However, I called in the first part of October for a plumber. If I needed my bathroom, I needed a plumber right away. But the people that AHS sent out to me never did show up and never did call. It was Plumbline Plumbing. I had to keep calling them and then a guy finally called me last week. If I ever call back again, I don't want Plumbline anymore. But as far as the other experiences go, they've been okay. So far, I'm satisfied with AHS.

I had a garage door problem and American Home Shield replaced it but it wasn't the same accommodation I had before. I had an older system where I could use the remote from my car but then I had to have a hand remote for myself and my husband. I thought that if the car could perform the service of opening the garage door initially, it should be able to do it when the service was completed. I didn't feel that the job was complete. So I called, they sent someone out, and I had to purchase something extra that was about $8.50.

We had a clog in our drain behind the washer so a plumber was sent out by American Home Shield. He was very professional and competent. The drain has been performing very well. AHS is trustworthy and we like them a lot.

I did my claim submission online for my garage door opener and that was easy. The only problem was because it was a weekend, it took an extra day and I had to call the company. But other than that, it was OK. The technicians that AHS sent have been very pleasant and I haven't had any real challenge with any of them. At the moment, I can say that my experience with American Home Shield has been great and I would recommend them.

I had issue with my pool pump and contacted AHS and they sent out a repairman in a timely manner.

I have a claim with AHS that's currently pending, but the one I submitted for a faucet that was leaking was completed on the 17th of October. It was excellent. I got a same day response and the repair was done the same day. The contractor they sent was friendly, came on time and worked very quickly. He even gave some suggestions on some other issues that I was having in my house. Most of my experiences with AHS have been good.

The heat pump always goes out on weekends, so I left a message and filed a claim with AHS. They contacted us first thing on Monday and said I'd be hearing from the person they set up. By the end of the day, the fellow called and said, "I'm on my way over." So they got it fixed and they also ordered a part that will go into our electric box that we need. It's running without it, but it needs to be replaced and they'll be doing that in the future. Overall, it has worked out good. I actually have American Home Shield on two homes and I've been very satisfied.

My water heater is old and I've had it when I moved in in 1990. It was leaking so I filed a claim to AHS. That was easy, but I was a little disappointed that I had to call the actual vendor. Once that happened, it was efficient, though. The person who came was really nice and accommodating. He was professional and explained everything he did. He ended up replacing my water heater.

I recently made a claim with the company when my AC went out. I had a good experience with American Home Shield when I was submitting the claim. They got back to me within an hour as soon as they got the claim. The contractor that was sent to my home was a professional who told me what was wrong with my AC unit, what was going to be done and how long it was going to take. Ever since the repairs were made, the performance has been great. I'm very satisfied and would recommend them to anybody.

Every time American Home Shield's contractor comes out, we're totally satisfied. The last time we called them was to deal with our spa. We called them and got the information after talking to the contractor. When they came, they changed it and had it back up and running within the day. They were great. I've always had a good experience with American Home Shield. I didn't have any problem since I've had them and I've had them for years.

Our experience with American Home Shields has been very positive so far. We had a plumbing issue about two months ago and it reoccurred. They came back and redid it and it has been fine since then. Initially, I tried calling them and I don't like their computer system. So I called the plumbing company that had fixed it the first time and they told me I would have to make another request to American Home Shield for another repair even though it would still be under their warranty. So I requested service and she called me back about 10 minutes later to set up an appointment. The plumber was there at the time set and they repaired the plumbing.

I had a garage door opener replaced by AHS. I called them and that same afternoon, I got a call from a local distributor. They then came out and decided that I needed a new garage door opener and installed it. The guy who installed it was very professional. As advertised, AHS came through as expected. I'd definitely recommend them.

I had a great experience with American Home Shield. They are always helpful and explained things if I don't understand. I always recommend them.

I don't have any complaints with American Home Shield. I have it at my rental home. Their contractor, Platinum Electrical, was very good about trying to contact me in order to get the work done but I couldn't give them a date because I'm not in the house. I have an issue with them before because they also were called about heating and air. They went out to fix the problem and came back saying it can't be fixed and that it needs an electrician. We recently hired an air-conditioning person at our own home and he said, "That is crazy because if they are a heating and air-conditioning company, they ought to know how to fix that problem. You shouldn't have had to call an electrician." It's hard to get them on the phone, there was long wait. If I call them, I have to wait for somebody to give me an information. I have no idea what the last person did. But after being with my older home warranty company, this is such an improvement already.