American Home Shield Reviews

The A/C on my house needs repair. AHS sent a contractor. The coil needs to be replaced as well as a drain pan. The coil would be covered but not the drain pan. Fine, I understand some things are not covered. But this contractor wants over $4000 to do several upgrades. I asked for a second opinion and AHS sent another contractor. The second contractor agrees with what needs to be repaired but said all the extra work is not necessary for the repair.

We used AHS many years. Because the refrigerator repairing problems, we filed the complaint in June 2017. Thanks to ConsumerAffairs. After we filed, Nicole at call center of AHS called me immediately and followed up the reimbursement check all the way. I finally received the reimbursement check. Thanks to Nicole.

On 5/30/17 I had my air conditioning worked on by Advance Appliance. The repair techs said that they could only add Freon and leak sealant on the first call and would have to see if it holds. On 6/2/17, the ac stopped working again. I contacted AHS and receive another repair number. However the customer service between AHS and the repair company is terrible. The repair company stated that they were booked for Friday but would try to fit me in. THAT DIDN'T HAPPEN!

American Home Shield was the first that came to mind and I had used them before so we decided to go with them. Since we've had their warranty, we've used it many times. Our experience has always been very good. We’ve never had any problem filing a claim at all. We’ve always gotten immediate response and had someone out for whatever work we needed to be done, very quickly. The contractors were always very professional and they did good work. We’re very happy with American Home Shield and we would tell anyone who asked us to go with them.

Something was leaking under our kitchen sink. I called American Home Shield and the rep was very knowledgeable, friendly and knew his responsibility too. Then the tech who came out kept the appointment time very well and I'm so satisfied with that. He was also professional and after checking the problem, he said he needed some part to fix it.

Everybody at American Home Shield has been very prompt and nice. Service comes right out and everything has been great. The technicians have all been very cooperative and fixed problems that I’ve had.

The last time I had serviced through this other company, it was just a headache. I had to make an appointment with them and it took a week before they came here. Then, they had to turn around and order the parts. With this guy American Home Shield sent out, it was much better. I love him. I submitted a claim through the automated system, then he came out two days after and he was really good and knowledgeable. He went through everything that he had to do. The washing machine wasn't spinning but then he said there was something else that's wrong with it and everything got resolved. I’m hoping my washing machine and dryer don’t break down again, but I hope I'd get him if they do because he was really good. I know that when I have problems with my washing machine and appliances, I can rely on AHS to get it fixed in a timely manner so I love it.

We’re somewhat happy with the overall performance of American Home Shield. Their claims process was easy and very convenient. I’m not too hip with the internet process but the phone process is very quick and simple. Our oven wasn’t heating up fast enough. It would take 45 minutes to get it up to 350 degrees. Then we were also having problems with the ice maker and we’ve called in twice now. While we were making the claim, they were very professional and polite. They seemed genuinely interested in getting everything done that we needed to be done.

I signed up for a policy with American Home Shield (AHS) a few months ago. Last week I filed my first claim after the knob on my washer broke off. I filed my claim online and was contacted by a "repair" man shortly after. This is where things went downhill quickly. AHS does not screen the people they send to your house which is another reason why I'm reporting them to the Better Business Bureau. They sent Victor from Ukon Appliance Repair. I had to take a vacation day because he wouldn't come out to my neighborhood after 4:00 PM and he didn't work weekends. Really, now!? He came to my house and spent 4 minutes to confirm it was broken. I asked him why he couldn't fix it now. He said he had to get back with a AHS to file a report.

AHS REFUSED to escalate my work order because the temperature in Chicago didn't reach 101 degrees. I am now on day 2 of no AC and I have 3 dogs and a wife with health issues. AHS does not care. They have ZERO compassion and do not have HVAC companies that work weekends. What am I paying for?!? This week the temps are supposed to reach over 80 degrees each day and still AHS will not escalate. If the temps reach 101 in Chicago, people are dropping dead!!! This is being shared all over the web and has been shared with the local media.

My heater wasn't working so I called American Home Shield over the weekend and someone came on Monday morning and then fixed the problem. It's been working excellently since then. I usually submit claims online and sometimes I call. But it was pretty good to get online service. The contractors they send are fully experienced and friendly. Overall, my experience with AHS has been excellent.

I’ve recently filed a claim for the water valve on my refrigerator’s ice maker, and AHS has been prompt and very professional. The technician even wore the shoe covers into the house even though it was a tile floor. They had the needed part on the truck, so I didn’t have to wait for days like a regular company. In fact, they were in and out in 15 minutes.

I recently submitted a claim online to American Home Shield for my air conditioning which was struggling to cool. The contractor they sent came out the next day. He was knowledgeable, polite and professional. The job was for a filter that needed to be cleaned and he got that done in a couple of days. Since the repair, the aircon has been performing well and my house is cool. Overall, my experience with AHS has been positive. I'm a real estate agent so I'll tell my clients to get an AHS warranty too.

American Home Shield was recommended to us and so we switched to them. One time, my pool pump had a piece that broke off into it. And so, my wife submitted a claim for it online to AHS. According to her, the claims process was easy. Furthermore, AHS's representatives were courteous and knowledgeable. Also, the contractors that we've used through them have been really good. At our old house, we had a different home warranty which had contractors who weren't nearly as reliable or comparable to the ones we've gotten through AHS. Everything has been good and so we'll be renewing.

I have a warranty on the pool and the motor. I called American Home Shield and told them that my motor was out. They said, "Go ahead. We’re gonna have a guy call you. He’d call you first thing tomorrow. And if you have a problem, he doesn’t or something then you just give us a call back but we don’t foresee a problem with this company." The company was called Aquanauts and the next afternoon, the tech called. He said, “Do you mind if I come up and look at everything?”

We’ve had no issues on the submission of most claims with American Home Shield. My only concern with them as a warranty company is sometimes it takes too many times for the vendor to come out and replace the unit. I know it’s a break-fix kind of deal. They come out first time, okay and break-fix on the second time. But the third time they come out, it should be if they gotta replace the unit, replace it. It shouldn’t take so many visits to come to the conclusion. It makes it hard on the customer.

We moved in the spring of '16 and in early February, we noticed that the water wasn’t staying hot and then one morning we woke up and the heat wasn’t working at all. We had to have our hot water tank worked on over the winter. I told American Home Shield what the issue was. They gave me the claim number and told me the company that was going to come out. Originally, they were gonna send a different company but there was a particular element with that one and they didn’t work with it. So, they had to send a different company. It was fine and a good interaction. However, it so happened that this was on a Sunday and I thought they were gonna be able to send somebody out, but we had to wait until Monday.

I purchased coverage through American Home Shield a few years back before our family moved into our house in Wash state. We had moved to another state and we wanted them covered while in the house. The a/c had quit working, which caused much anxiety, so I contacted AHS and it was taken care of. The parts that needed to be replaced were covered, and what a blessing that was. For a new a/c compressor and freon, we were happy to pay for the freon that wasn't covered under our warranty. I would seriously suggest that if you own a home, you need American Home Shield on our side!

I usually have the same problem with one of my ACs. This little silver capacitor goes out. That happened again two Sundays ago and it was not cooling. I submitted the claim very easily. I did it online, a two, three-minute process. Boom, boom, set it up and it said a certain person will be calling me within 24 hours to set up an appointment. By Tuesday, the problem has been resolved. The only thing I didn’t like was that my old capacitor had a clamp on it and the technician put a bigger one on the AC, but there was no clamps so he left it in the box and he said that was okay.

My daughter's bedroom wasn't cooling so we called American Home Shield, asked the guy to come out, take a look at it and find out why. He charged me $75 to say the HVAC system was poorly engineered and there was nothing he could do. It was a waste of time. He was in the house for 20 minutes. He said we should add a booster to the HVAC system but that wouldn’t be covered by American Home Shield. He also said the system was too small for the size of the house. I said the run was too long as far as it was going. The air that was coming out of the unit was sufficient as far as what he could tell and took $75 and said, "See you later. If you got a problem within 60 days, call me back."

I was losing water through the toilet tank so I needed a plumber to check and see what they could do. My interaction with American Home Shield's reps was positive. Their plumber came in and I explained the situation to them. He looked and then he decided to replace something. When we flush the toilet now, the water that comes back in lowers the level of the water because, with my previous one, the water keeps running and as a result, it leaks. The plumber was good. Overall, my experience was positive because if I had tried to call the plumber by myself, it probably will cost me a lot of money. And so they came and only charged $75 and they fixed three toilets for me, all for the same price, and I was very happy with that.

I like to call American Home Shield when submitting a claim but I have also done it online. They always get back to me within 24 business hours. My most recent claim was two months ago and it was for a dryer that I wasn't able to use for a couple of days. But it was my fault because I had a lot going on right at that time and I couldn't schedule right away. I liked the contractors that AHS sent. They were very helpful and friendly and they did the job right the first time. They reconnected a hose and put in a new reset switch.

I called American Home Shield and told them what was going on with our AC unit. And they assigned a person and sent them out here. He was really good. He explained everything that he did and it was real nice. Our AC's been working very good since the repair. We just have an issue with AHS sometimes, so it's not a big deal.

The washing machine started making a strange noise. I called AHS and their rep was pleasant. They got somebody to come out in about 3 days and fix it. The technicians were very polite and very thorough. It was a perfect experience and the washing machine has been working beautifully. It's always been very good with AHS and I'm very happy with them. They're always very helpful.

The AHS tape recorded message when you call them states, “The homeowner needing service and the servicing company AGREE upon a time that is convenient to both to set up the repair appointment.” In reality, the way it works, whatever is convenient for the servicing company is the time slot the homeowner is FORCED to accept, or you won't get service to repair your homes' problem. I wished I would have chosen another warranty company that considers the needs of the paying customer, and NOT PURCHASED with AMERICAN.

We recently purchased a home and our realtor included an AHS home warranty. I received an email confirming the contract, but when I try to access it no contract is found. I called for assistance and a rep with a nasty attitude said she couldn't find my information. When I asked for a manager, she hung up. I'm going to see if we can cancel and get a refund if this is an example of their customer service.

I bought this insurance base on false promises and strong sales pitch from realtors. I have used the service 2 times and it has been a nightmare to get someone on the phone (45 min. average) to later find out that your plan (whatever you decided) had some many little letters that actually don't cover anything... (and I got the full plan)! You are better off paying an independent contractor to do the real work and not waste your money on services that are cut off because they are not covered... ex. Pool coverage - it's very limited but they offer that full 9 yards! If you have a plumbing issue they will not even do a pressure test within their assessment. I am very disappointed with the service of this company and I will not recommend this experience to anyone.

We opened a work order on April 18 2017 to service/repair our heat pump. Two weeks later AHS was unable to locate a contractor to service us. AHS approved us to find our own contractor. I made 1 phone call and less than 2 hours later a tech was at our home. We learned the compressor needed to be replaced. We jumped through all the hoops AHS requires. They refused to make the repair based on two technicalities. 1st "our" contractor used flat rate pricing. 2nd they choose to exercise the second opinion option. As explained to us. It gives then 48 hours to get their own contractor out for review. 6 business days later their second opinion contractor showed up.

I had an issue with my air conditioner not cooling. Called for service and told it would be 5 days before someone would be able to make it out. Was also told I would pay a $75 service fee. I called AHS and informed them that two vendors were contacting me and that the vendor present told me there were additional charges on top of my $75 deductible.

Three weeks ago I requested service on our AC. A service man came out the next day and charged me $150 to add freon. Two days later the AC was not cooling again. I called AHS again. A different service man came out and said there was a leak and he would get back to me. Two days later after not hearing from anybody, I called both the service company and AHS. Bottom line, it was going to cost me $1405 to replace the coil which was still under warranty. I complained and I was told take it or leave it. I called another HVAC company who is a certified dealer from Lennox air. Their price for replacing the coil is $1200. So, why am I paying AHS? So, far I've had to spend $150 for nothing and the AHS service company wants another $1405 and they won't start the work until I pay up front. I wonder how long AHS will leave this up on their page?

American Home Shield came with the house that I bought. I liked everything about them. The only thing I didn’t like was that they didn't cover the garage and there are some other issues. I’ve had several things that went wrong with my appliances. They had to come out several times for the stove because it got it more wrong than what they thought. Also, the price went up a little bit for this year and they didn't tell me why. However, they gave me a deal where it helped a little bit but it was still higher than when I first enrolled. I don't want the price creeping up every year. I would also love to have my garage covered. But on the whole, everything has been good.

I've been with American Home Shield for about nine years and I pay monthly. I know that whatever happens or when I need some major work done, I’m comfortable that they will come through for me and I appreciate that. Submitting a claim was perfectly easy to do. I prefer calling them than doing it online because I try for someone to come on and communicate with me. Then they give me the name of the company that’s coming out. AHS representatives were very professional and knowledgeable. As a matter of fact, after a problem is solved, I get an email asking if everything is okay and if there are any other problems. So, American Shield’s number one for me.

I submitted my claim to American Home Shield online for my water heater with the Honeywell thermostat and I found it pretty easy. The contractor that has been sent to my house was very good. He fixed the defective unit and cleaned up after he was done. I'm happy with AHS service, so far.

I submitted a claim to American Home Shield online for a plumbing issue and it was unfortunate because the computer system assigned me to a vendor that I wasn't sure I was gonna like. They gave me the first plumber that came. I'm sure they got some rotation system they use, but they gave me the one that the computer gave me and that was it. There wasn't any manner of me checking out other plumbers. I called up the vendor the next morning and I called them twice, but no one answered the phone. And if it was answered, they were crummy. I can't get anybody to answer the phone so I won't gonna get much service.

I've had the policy since 2000 and they're okay, not terrific. I live in the country so they have a hard time finding technicians to come my way but once they do, the technicians that come out are absolutely fabulous. Once, my washer went out and they totally replaced it because it couldn’t be repaired. We also have double ovens and its computer board went out and they replaced that as well. I’m pretty satisfied with them.

AHS resolved this situation to the terms of the warranty. They reviewed the service company they had sent out and it was deemed that services that both myself and AHS had requested were not performed by the 3rd party. AHS did honor the contract. so I am satisfied with the resolution. The terms of both our agreements (both what I paid for and the service they provided were inline with the contract.

I have been working with AHS since October of 2016 to get my AC repaired properly. The same contractor comes out stating the leakage is in different parts of the valve stem. Which on each occasion they supposedly fixed. By the way charging me excessive amounts of money for Freon that I shouldn't be required to continually pay for. When you call the customer service line for AHS the representatives are no more helpful to you. They are just telemarketers reading from a script between leaving you holding for extended periods of time. I'm sure AHS are aware of this HORRIBLE customer service both by their staff and also their vendors. I intend to file a formal complaint with the BBB and any other consumer agency willing to assist with this kind of injustice.

My air conditioner was running warm and AHS sent a tech out. They said there was plenty of freon in the system and that nothing was wrong. Well obviously the problem wasn't fixed. Called an A/C guy out said it was low on freon and that cost 280 dollars. But at least it was cool right away and the problem was solved. And AHS said I owe them 75 dollars for the tech they sent out that did nothing. I am beyond frustrated. Why am I going to pay you money when you didn't fix the problem!

The freezer portion of my refrigerator conked out last Sunday, May 28th. I'm supposed to have a technician coming tomorrow (Friday). SIX DAYS after my freezer stopped working!!! I called AHS yesterday to find out what time the tech is supposed to arrive. I was told he would be at my house between 3-5 p.m. Well, Sears (the technician company) called me today to say their tech would arrive sometime between 8 a.m. and 5 p.m. tomorrow. WHAT??? So I called AHS again today, was on hold for over 15 minutes, and was told 8 a.m. to 5 p.m. tomorrow. I WORK. My boss is mad at me for this game-playing. WORST POSSIBLE SERVICE -- and I don't even HAVE service yet!

First of all, this is not my first home warranty company, so I have a perspective of comparison on this. This is however the worst of the 4 companies I've used. What is infuriating about them is they are quick to find an exclusion and refuse to negotiate or even discuss the situation once they make the decision. The most recent company before AHS I used (in Ohio) would answer their calls (not an automated system) and react accordingly, especially in an emergency. In Ohio, when my furnace went out in the middle of winter, They sent a repairman to the house within two hours. They had an emergency protocol.

After having an extremely bad experience with getting our furnace fixed, AHS sent out various companies to repair our furnace to no avail. After numerous repairmen and companies, we were told that we had exhausted our benefits and that no additional work would be approved. This lasted for months and we ended up having to hire an independent company that was able to successfully diagnose and fix the problem the first time and all necessary repairs were completed within a week.

Called AHS after our Air conditioner quit cooling and water building up. They sent a technician out after we called them back twice. After the Tech left we never heard anything for over a week. Kept bugging them until they stated that the AC unit is not covered due to (pre-existing) conditions. This is interesting to us considering the AC worked a few days after first moving in and passed the home inspection. They will do anything they can and find any loophole they can to deny you any coverage. The company they sent out were not professional at all with followups or keeping you informed. They didn't show up on time as well.

Save your time and money!!! We have been loyal customers for 5 years. Never had a problem until our AC broke down 4 weeks ago, we live in a desert area so you might see the urgency of this matter which by the way does not matter to this company. The unit was 20 years old, the new unit that they put in needed different electrical... this was not a choice for us. They call this a "modification". On top of the deductible I already paid to the HVAC, they request I pay ANOTHER separate deductible to the electrician and the electrician after all... is not covered because it's a modification. How convenient is that? It would not matter what AC it was replaced even the contractor said it was not a modification, it is NECESSARY for the unit to work. Isn't that what we are covered for?

AHS should really consider email and chat options on their website. Chat is most times not available.

I've had a claim for the sink with American Home Shield because I kept smelling something and I didn't know what it was then when I looked under the sink, I had a flood. I come to find out that my garbage disposal had holes in it. He said that it was normal wear and tear, or he didn't really know what could have caused it. But something got down in that garbage disposal and tore it up. It was terrible but he came in and fixed it for about 10 minutes so I love him. Also, my AC went out because there was some kind of outage and they came and fixed it right away. The guy was so nice and explained everything so I really appreciate it. Claim submission went very well and easy. The only thing I have issues with is not knowing what my account number is because they change it every renewal.

When I moved in, the air conditioner wasn’t working so I filed a claim with American Home Shield. The claim was fairly easy and they sent a fantastic contractor. I love American Home Shield.

I filed a claim with AHS for a refrigerator that was not working. I just filled out a form online and it was easy. But it took them five days to have somebody come out because of the company they hired - the same company for different things that came out before. They're only available Monday to Friday, 11 to 3, but they were more than willing to come out on Memorial Day. The contractors knew what they were doing and it was done fairly quickly. And the refrigerator works fine now. So overall, it was a good experience.

The AC unit has broken a lot lately because it's 23 years old. American Home Shield told the vendor, Air Supply, to come out and fix it but they never showed up. I called and told them their guys haven't showed up yet. It was already past the time frame they gave and I wanted to know what time they were coming. The lady gave the phone to another lady who said they're not gonna service us anymore. I asked why and she told me it was because of the things I said on our taped phone call conversation. I did not say anything bad because we even talked about them coming out and giving me a place for the new air conditioner, and she was even telling me I shouldn’t have American Home Shield because they're not gonna pay for me to get one if it keeps breaking.

My recent claim with AHS was on the oven, where they took awhile to get somebody out to evaluate it. The individual who came out and evaluated the oven said he didn't think it was repairable and sent the information that he got from his inspection back to the company. We signed a contract after about a week where they agreed to replace it, and that went pretty good. They gave me some options as they said my initial stove was not in stock anymore. Once they said that they were going to pay to replace it, I went out to the local box store and bought one, sent the information on what I paid for, then they sent me the check. Going day by day without an oven in the house was kind of rough, but overall, it went pretty good. I also had a faucet replaced, and the turnaround time was a bit longer for that. It took a while for a plumber to come out and look at it, but when he came out, he replaced that day on the spot, and that went pretty good too.

The ice machine and filter system of my refrigerator were broken. My husband submitted a claim to American Home Shield and they told me Sears would call me soon which they did. However, the scheduling with Sears was difficult but that wasn't American Home Shield's fault. The problem initially was that Sears gave me an eight to five window which was a very large window for a working person. But the contractor they sent out was great. He came when he said he would and he was very helpful. He also asked me if I had any other questions. Since the repair, the refrigerator has been working. With this situation, my experience with AHS was pretty good, but I've had difficulty in the past. I had a few concerns overall.

I have now been without air conditioning since May 22. When I have follow up with both American Home Shield and the provider they sent I am only told that they will give me an ETA when they can. I told them with a 10-month old in 90 degree heat, that simply isn't good enough. When I spoke to an American Home Shield supervisor, she indicated that they do not take any action once their selected contractor takes over- that it is policy for them to not hold them to an ETA if there is a part involved. I find it ridiculous that they won't help their customer get a better idea of how long they will be living without air conditioning.

I have been going through the worst experience with this company. I called for a service request for a leaking sink. They sent out a company that determined it was some leaking pipes and a bad garbage disposal. They wanted to charge me $700 for the job!! I knew that was absurd so I did not have them do the job. I hired a handyman who charged me $175. I bought the garbage disposal for him to put in which was $140. This was a huge savings. I've been disputing with AHS to pay for the garbage disposal because it is covered under the policy. They will not cover it because they didn't come out for a garbage disposal, they came out for a leak. When I told them that their contractor wanted to replace the garbage disposal they said I needed to verify with them first.

Not only do they not treat their customers with respect, they hide behind every possible corner they can. I paid the service fee for my septic 6 months ago, provided evidence that I paid & they confirmed it more than 3 times with the provider that I paid and still call me wanting payment. Denied me coverage on my HVAC because they said the 1.5-2 ton unit was too small for the 1000 sq/ft area it cools. They denied my coverage on my microwave that while cooking, jammed causing the glass to shatter. Said that the unit was a countertop (it isn't) and that because we discarded the glass top (I guess I was to leave for my 3 kids to play with) and when I call for service, I have to call them to schedule times usually 3-4 days after the request even though they are supposed to contact you within 48 hours. There are better options out there. This is when I have sold homes in the past. I always use someone else. BEWARE.

Thank you for the reimbursement. The experience was very frustrating and it shouldn't have been handled the way it was but the company has done its best to rectify the situation.

Whenever something goes down, I usually call American Home Shield right away. I don’t wait for a delay. They handle my calls. Most of the time when I call and whatever I need to get done, they get it resolved. They’ll contact somebody pretty quickly and I wait. Usually that morning or that afternoon, someone will call and then the person comes out. Most of the contractors here were very friendly. They all took time out explaining to me what happened or why something broke down and what they have to do.

I recently submitted a claim over the phone with American Home Shield for my garage door opener and the claims reps were knowledgeable. Also, it was no problem getting through to the website but the problem was the responsiveness of the provider that they have to repair garage doors. Getting him to schedule took nearly a better part of the week. They were at least an hour away at Livingston, New Jersey and in the meanwhile, my garage door was not operating. It was five business days later but they showed up when they said they would and did the repair very well. They knew exactly what the problem was and took care of it.

My garbage disposal stopped working and the plumber replaced it. He did a good job on that and took care of the problem very fast. He gave me some tips on why it probably broke down, too. But the time before that, the experience wasn’t that good because the guy promised to come back with a new faucet for my kitchen, but he never did at all.

I have a 25-year-old heat pump and they needed to change the expansion valves. The company that came out said that they needed to change the refrigerant, which American Home Shield doesn’t pay for and it would amount to approximately $1,000 plus my deductible. They’re showing me there’s a $300 repair and a $75 deductible, but in actuality, the repair is over $1,000. I’m really questioning the obsolescence of the unit and I’m not sure what their process is but if you have a 25-year-old unit that takes a $1,000 repair, which is over a third of the cost of a brand-new unit, they should at least look if it would be replaced.

I'm pleased with my American Home Shield experience. They did what they said they'd do in a timely manner. My oven's computer board that does the time, the temperature, etc. went out. It's about 10 years old and they reworked one and sent it to us. The fix took several weeks because of having to rebuild the power board but that was okay. Everything went great. The only issue was one of the young ladies was disrespectful, but they took care of it. We've used AHS several times and I recommend them all the time.

I heard about American Home Shield through my mother and brother. They both have had it for a little bit longer than I have. I signed up with AHS around the fall of last year. According to what I understood, I have the same plan as them so I should have the same coverage. I pay the same monthly fee and the same co-pay that if someone comes out, the service fee is $75.

My AC went out mid-April 2017. We reported to AHS, and they sent their affiliated technician out and we were advised that refrigerant needed to be added. We paid a portion of the refrigerant cost as well as AHS' service fee. We had the AC serviced by another local AC company in Oct and thought it was odd to need freon again, but we're also not AC experts, so we said "Ok, great".

I had to pay the difference on the cost of R 22 freon (over $500.00) which was extremely expensive on my first service call, But it's in the contract. So 10 months later different issue, air conditioning compressor failed. AHS, says compressor will be replaced BUT, I have to pay for freon, this time 407c freon, but still expensive, cost out of pocket will be $500.00 again. I understand the contract and AHS is going strictly by the contract. I called and ask AHS to help me with the cost since I paid all that money for the freon on the last service call. They will not work with me. I will be out of pocket over $1500.00 for the home warranty contract, the first service call and now the second service call.

I had a terrible experience with AHS. I made a claim last summer concerning my air conditioner. A company was sent out to find out why it would not cool. The company sent out a different tech each time, who contradicted the tech before him. This went on all summer long. They could not figure out the problem and AHS refused to replace the unit. I had a non-working ac unit 90% of the time in the Texas summer. The problem was finally "solved" in October when the weather cooled off.

The last claim we did with AHS was an AC problem that has been a continuing problem. We’re trying to figure out where the leak is. Currently, it hasn't been resolved yet. The technician has added a leak tester thing but I know that I’ve got a very limited amount of time since there's a 60-day window once they put the leak tester in there which is really not fair. It should start on that date versus the day that I called in the initial report in.

We've had issues with the air conditioner since we’ve been in the house. I submitted a claim with American Home Shield and the air conditioner has been working fine since the repair. The contractors are wonderful and every time we've called for whatever reason, everything’s been fixed on time. AHS is very reliable so I’m very happy.

I've been with American Home Shield for a couple of years and I love them. I've been super satisfied with them. They’ve been fabulous and amazingly good in my area. I have a swimming pool which is also old as I am and American Home Shield sent Knock Out Pools and fixed it. They did a great job. I may call them and ask them what their rates are for cleaning the pool. However, in my recent claim, American Home Shield took a long time sending someone and the technician who was initially sent out was very quick, but didn’t get the job done. He seemed to be in a big hurry and stayed for 15 minutes. But the second person who was sent out in a reasonable amount of time was excellent. He was very joyous in explaining everything and was giving me some advice for down the road with the systems that I have. He did a beautiful job.

I've had American Home Shield for quite a while and I almost didn’t renew it because my money is kind of funny. However, my husband, who fixed everything, passed away three and a half years ago. He was a plumber and a carpenter. Now, it's just me so I thought I have to keep up with this because I don’t have anybody to fix anything. So, that day I called and said, "I don’t want this to lapse. I just feel like I need to keep it." The rep said, “We can take the first payment out of your account, and then you can pay the rest.” Thank God I did that because two days later, my air conditioner went out. So, I learned real quick. Don’t let them go.

I have been an AHS customer since 2005 and my experience with them has been mostly pleasant. I had an air conditioning that broke many years ago. They replaced it which was great but I had to wait until it was completely broken. And then I have a refrigerator that was making a lot of loud noise but because it was still cold, they will not replace it. Instead of getting it repaired, I asked for them to give me the money. I said I'm going to try to buy something else instead of having to listen to that noise all day every day. I spent plenty of money with AHS for 12 years. I have two properties that they cover so I more than paid for these appliances with my subscription throughout the years. Other than that, everybody has been very customer-oriented and they listen and call back.

My most recent claim with American Home Shield was for a problem with my air conditioning unit. Submission of claim worked out well. The contractors were very good as they were courteous and professional. They had to come back a second time but they did so quickly and they did it well. Now my appliances are working fine and I am very happy.

The thermostat in the AC upstairs went out. I called AHS to make a claim and somebody called me back. It turned out that there was a problem with the motherboard and they replaced it. Now, everything's good with the AC. They did what I needed them to do and I'm satisfied with that.

The most recent claim I have with American Home Shield is regarding a faucet which is still open. It's been two months almost and part of it is because one of the plumbers they sent came and looked at it and then they never came back. And then the second plumber figured out the issue but then they wanted to replace the faucet but AHS offered to cover the basic faucet which I dont want. So, I asked them to give me a buyout option, give me whatever they pay for this kind of claim and then I will probably buy the part and pay for the plumber myself. I like a high end faucet in my bathroom and I don't want to replace it with a basic thing.

We’ve been with AHS for quite some time and their online process is very user-friendly. A month ago, the hardware for the garage door opener had to be reinstalled so I called AHS and submitted a claim. They were very cooperative, supportive and the process was pretty quick. We actually had two different things and they were nice enough to just join them together in one big case. The other one was an issue with our doorbell, we had the battery replaced. The contractors that came were really nice and friendly. They did a good work so everything’s up and working right now. It’s been pretty smooth so far.

I recently had a claim for the emergency overflow problem with the air conditioning unit on the second floor of our home. The reps at American Home Shield were very cooperative. However, I'm not happy with the contractor whose technicians misdiagnosed the problem and had to have them out four different times. The most recent technician was the one who correctly diagnosed the problem and solved it. The rest of them didn’t do a good job at all. On a couple occasions, they were in too big of a hurry getting in here and out in five minutes. The problem was just as bad, if not worse, when they left as it was when they got here. And I had to leave my job to come home every time they come. But it wasn’t American Home Shield's fault. They were fine in terms of quickly sending somebody out.

The last claim I had with AHS was for my refrigerator. The ice maker practically didn’t work and it leaked. I called them and the rep was fine. He was very personable and I didn’t have any problem with him at all. They got my refrigerator replaced pretty quickly. I have recommended AHS. The only problem I ever really had with American Home Shield was about the hot water heater several years ago. I did not care for the guy they sent out. He kept getting all kinds of excuses but I hadn't dealt with him since.

The AC stopped working. The contractor who came was very courteous, knowledgeable and he went out of his way to help me out. Overall, the service from American Home Shield was good. Sometimes the response time might be a little bit slow, but that's okay. It's no big deal.

I had to call AHS about my pool pump equipment and that call required several visits before they got it resolved. It started on the 15th, Monday, of this month and they didn’t get it resolved or finished until Friday the 26th. Submitting the claim online was an easy process. They're responsive and always texts me whenever it's been assigned to a contractor and if he's on his way to our house. They even gave me a little map that shows where they're at en route on the text. I'm calling them back because there's not enough water on the pool pump. It's not right again and it's at that age where everything is breaking on it. It's 13 years old and all of it is wearing out. It's just how it goes. Overall, the experience had been good and I would recommend others having a policy.

Last week, we filed a claim with American Home Shield 30 minutes after noticing the issue with one of our air conditioning units. We did it through the automated system, but it was very quick, very painless and the follow-up was almost immediate. They were very quick in responding and giving me the name of the company that would be servicing it who was out within two days.

I had some issues with my electricals. The light bulbs in the kitchen were flashing. Basically, they had to change the bulbs. I submitted that claim online and it was easy. All I had to do was put my phone number and the zip code. Then it pulls up my account and then from there, I can put in the request. I get an email or a text about the person or company that has been assigned then I touch base with them and it starts from there.

I've been paying the insurance for a year and half, and my washer was broken recently and I requested the service. The technician came without even open the machine to inspect the parts, and the next day American Home Shield said they already closed the case because 'overloading' is not covered, and they are out of it. I don't even know if that's the real issue of the washer. According to Yelp review, this specific vendor Ukon Appliance Repair has history of lying to make sure the appliances not covered by insurance. I should have never trusted American Home Shield saying 'We hire local professionals' and it's my fault to have American Home Shield to let them assign that vendor into my house.

The light on my range hood wouldn’t go out. So my initial contractor, who came out right away, determined that I needed to order a part. It turns out the part was no longer available. He went back to American Home Shield and they said they had to order me a new range hood and it’s one that comes out of my ceiling. The ordering process went smoothly. They told me what my options were and I told them what I wanted. That came and the delivery went fine.

I usually submit the claims online, and the process of which was easy. I go home from work to meet the contractors so I talk to all of them. About four years ago, I had to get the AC fixed and American Home Shield sent one of the two AC services they had at that time. The AC contractor said that before they could work on it, they had to bring it up to the City of Houston code. I told them, "I don't live in the City of Houston." They said, "Well we can't touch it unless you bring it up to code." It was an extra $5000 coming out of my pocket so I asked American Home Shield to send the other company that they recommended. The other AC contractor told me the same thing.

I filed a claim with American Home Shield to fix a Freon leak in my air-conditioning and they found out it was a puncture in the line. The roofer punctured a line when we did my roof, and then another leak at the unit was due to wear, where the coil was leaking at the unit. American Home Shield covered the Freon up to $10 per gallon because it was leaking at the unit outside. But I had to pay to repair the tiny hole where the nail nicked it. The contractor I've had AHS sent out was professional and courteous. I've not had a problem with getting a claim thrown.

On my most recent claim with American Home Shield a month ago, they were very helpful. I have never been on wait more than a couple of minutes when I call them, that's why we've been with them for so many years. Also, I never wait for them to issue out the warrant for the work as they usually tell me that it's in the process. I then call the business, make my appointment and then they get the invoice. I'm an impatient customer because I have seven people that live in my house so when something goes down, it's a big deal. The contractor they sent was perfect and the performance of the repair was very good. AHS have always been good to us for a long while and were really excellent.

My most recent claim experience with American Home Shield was fine. I submitted the claim for my oven online and everything went very smooth and easy. The oven's performance after the repair was great and I'm very happy.

About a couple of months ago, I filed a claim with American Home Shield on a plumbing issue in a shower. The problem started about a month before I called it in. The initial issue was a smell and apparently, they don’t cover smells, but they still dispatched someone and I still paid the service fee even though it was something that should not have been dispatched. I was able to resolve the smell issue myself, but it was not as a result of anything done by the contractor they sent. Also, he was very unprofessional and rude. We didn't like him at all. I might have given that feedback to American Home Shield directly as well. I've still got open issues with them regarding the way that was handled. However, I can’t get a callback from management. They’ve promised me callbacks three or four different times and I've never gotten one.

We have been a customer with AHS for a couple years. Last year our AC went out. Called and placed a service request, once a company showed up, they were very unprofessional. But our unit was repaired. Now it is out again, I placed a request on 5/24. Received a very unprofessional phone call for another company and was told someone will be out within 48 hours. I told the lady on the phone that I work and need a better time frame.

On 5/18/17 my mom's A/C went out. They live in FL and it's been 90+ degrees. My dad is 75 yrs old and my mom is almost 70. She contacted AHS on 5/18 and the next day they sent someone out from Bencraft to assess the problem. It was determined that they needed a compressor. Bencraft contacted AHS and they ordered the compressor. 6 days later they were informed they ordered the wrong compressor. It's now been 9 days and the part is in at Bakers which is the distributor but they are now closed and closed early at that because it's Memorial Day weekend.

Call for plumbing and they send Habit Plumbing who is incompetent and lazy, misdiagnosed the problem and when calling the agency to send another agency had to wait 2 days to resolve the issue because they have to wait for the report from Habit Plumbing. People beware, please do not open account with this company... When opening they will tell you all the word you want to hear, but when problem exist you can't even talk to 1 person consistently, every time is different person and have to explain the whole 9 yards over and over again... And when buying policy they will say can cancel anytime but will not discuss there is administrative fee of $38.40.

I’ve been with American Home Shield for five years now. It was my brother in Alabama who told us about them. I recently submitted a claim for my garage door through their website. They sent me a text and the contractor got in touch with me. The electrician from Clear Horizon was great. He came in, diagnosed the issue and he’s been dead on. It got handled and I didn’t have to deal with it. The repair was perfect

This company is a complete rip-off. Everyone I pay a technician they don't diagnose the issue. Yet they charge $100. The most recent was an ongoing issue with my dishwasher in which I requested a technician 5 times. After no repair or diagnosis, and my emails to the tech company who had terrible customer reviews, the dishwasher ended up leaking and causing $15,000.00 in damages to my property and my neighbors. AMERICAN HOME SHIELD REFUSES TO EVEN REPLACE THE DISHWASHER OR WAIVE MONTHLY FEES TO COVER THE DEDUCTIBLE!!!! No customer service! They choose the worst vendors and don't take any accountability for wrongdoing and misdiagnosis! Steer clear! I plan on filing a lawsuit.

It's better go with local businesses. My A/C unit is broke, created a ticket 3 weeks ago. American Home Shield (AHS) sent a servicing company (poor Yelp and Google rated). They came twice for inspections. Now are waiting for the part to arrive and did not provide next service date yet. I have a 10 year warranty on my A/C unit and it's only 2 years old. Why are they buying it for me? They are suppose to contact the manufacturer and they will ship the part to my place (if I am not wrong) and these guys are suppose to come and fix it. No idea what's going on here and what is the purpose of my warranty - I have no clue.

I had a water heater in the attic that leaked down into the house and that included getting water in the electrical fixtures. It was on a weekend so they couldn't get a company right away. So they allowed me to contact a plumber on my own because I live more in the suburb rather than the city. When the repair company was there, I had to call in and get the okay for them to go ahead and proceed with the repairs. I had to pay for it upfront and then I submitted for reimbursement via postal mail. It all went very smoothly.

I’ve had several claims with American Home Shield before and I’ve tried doing it online before but it didn’t capture my request. Calling it in is better because they were able to capture the items that needed to be done. The guy that they sent for my washer and dryer came to the house three times and three times he didn’t even do anything. Because now Sears took over for them they are more familiar with the product and they were able to diagnose the problem and was able to order parts to have it started and they have been here twice. A total of 5 visits for this claim and it has been going on for so long. It’s difficult and expensive because we’re taking our clothes to go and wash at the laundromat.

I've been with AHS since February 2014 and since that time, I've only made one claim with them. It was in reference to my refrigerator. I called my claim in over the phone and everything was great with the claims representative. The contractor they sent was excellent, too. When he came out, he saw that the refrigerator wasn't really broken. There was just a button that I couldn't push but I wasn't sure about it so I called instead especially that I didn't want to mess anything up. And because I called, I had to pay the $125 which is understandable. Other than that, everything went well and the service was excellent, including when I called them. They're also prompt.

After having reviewed many options for a home warranty last year, I settled for AHS based on feedback from friends. My Microwave broke down, though the local repairs service partner dragged their feet, AHS was prompt with a replacement and that too a perfect match with oven in the wall. Happy with their services. Renewing again this year with the hope that they keep up.

The home warranty scam is just that, a scam. You pay for a monthly subscription based on your deductible. When you call for service, it is a cat and mouse game to actually get a provider of the warranty company's choosing to come out to address the service request. After multiple visits, the provider that comes out advises that the item being serviced should be replaced. The warranty company decides that their "approved" provider's recommendation requires a second opinion. You do the dance for over a month, and in this case you still do not have a functioning air conditioning unit. You call to complain, and their only resolution is to schedule a second opinion, thus delaying the repair needed. THEN you call to cancel, and they have the nerve to want to charge you a cancellation fee and show no remorse for the awful experience their company provides. Avoid this company at all costs!

We had a plumber come to fix two toilets, and he said that one is leaking (it wasn't leaking before) and it's an easy fix and everything is covered through insurance. Well 45 min. later he says everything has to be replaced. We'll have to pay for it and the toilet can't be used although it was working before (just flushing slow). I asked him what had changed and why it couldn't be fixed now like he said earlier. He started yelling, got extremely furious and my roommate had to jump in! Unbelievable! I've never had anyone yell at me before for asking a question in a calm manner (I'm a cute young blond and I'm super quiet, no need to yell at me and give me "I will kill you eyes!"). Deff go with American Home Shield if you want some Middle Eastern dude yelling at you and ending up having to pay for something that was supposedly covered! Good luck!

The absolute worst company to deal with. They take your money monthly making you feel comfortable if ever a problem. Beware if you have a problem! I have not had any air conditioning in my home for over a month. We have 3 zones and all 3 compressors need to be replaced. We have been going back and forth now for 5 weeks getting nowhere while my family are sweating in 90 degree weather. Every representative gives us different information.

Placed a service call exactly 1 month ago with this company for AC repair and after waiting one month I just found out I will now have to wait another 3 weeks. All they have done is give me empty promises that it will be fixed and the AC company they have approved will not even call me back or give me an appointment but when I last talked to them to coordinate a drywall repair to follow them up they talked to drywaller and told him it would be at least three weeks before they would do the job. When I call the AC company the receptionist laughs when I give her my name and tells me the repair guy is out in the field and she will have to call me back.

American Home Shield is definitely worth having. My experience with them has been pleasant and I have recommended them to other people. We're in the process of getting a new washer machine at the moment. I submit claims online and sometimes on the phone if it doesn't go through for some reason. But doing it is easy and it works well. Also, the technicians they've sent have been very friendly and helpful.

I submitted a claim with American Home Shield for the air conditioning unit and all went well. It was the standard process and there were no complications nor misunderstandings. Also, the contractor they sent was professional and did his job in a timely manner. The AC unit is running fine after the repair. It’s doing its job because it will actually be cycling.

The most recent claim with American Home Shield is for my air conditioning that wasn’t working. They had already been out before and said it was one thing. I called and told them it was making this loud noise. The company said they couldn’t just come out based on noise. I said something was broken and it was blaring loudly. They said they would send somebody out and another company came out. But it seems like it’s taking them longer and longer to get things done. In the winter, I had nine days with no heat and I was sick with the flu and I’m a senior. In this case, it was the air conditioning and the whole process took two weeks for them to really rectify the problem.

Back in March, I had a fee that came out for air conditioning and the contractor came back the second time and they didn’t charge me. American Home Shield charged me and they keep saying I have a charge. They’ve been doing this for two months now. I still get the letters of overdue balance. There are two contractors. One of them was a no charge and the other one was an actual visit that I paid but they said I didn’t pay at that time. I’ve called them myself. The first few times, I called, “Would you please call American Home Shield?” and she did. And they got it on record, “Oh yes, they called in and said that you don’t owe anything.” I’m like, “Well, take it off.” They verified it and they keep saying that they can’t get it off and I keep getting statements, it’s aggravating.

A month ago, a log fell down on my electrical box and I tried to fix it myself but failed. Then I decided to call American Home Shield. It was very quick to make an appointment. The technicians called before they came and they were on time. I appreciated them because they were very friendly and had all parts with them. They worked not longer than one hour and quickly fixed the problem. The work done is of high quality so I'm very satisfied. I continue my contract with American Home Shield every year because a couple times a year, something happens and they help me fix it.

We renewed our plan from last year thinking it was worth it even though the cost was $600 higher than the previous year. I went online to request service because you can't reach someone on the phone without waiting a half hour. Our ice maker in the wet bar was not working. I selected "Refrigerator - Ice Maker" from the service request page. This was the only line with "ice" in it. The guy came, after several days, told me I need a part he didn't have and he'd have to come back - THIS HAPPENS EVERY TIME. The part did not arrive, so I called before he was to come back. Sears told me the ice maker was not part of my plan so he's not coming back. They told me to take it up with AHS.

I have a fully paid home warranty agreement with AHS Contract Number ** which expires in January 2018. In early April 2017 I rang AHS and they advised me if I paid a lump sum of $246.90 this would pay out the contract until January 2018. I paid this on 4 April 2018. I have just received In May 2017 a new AHS agreement indicating I should now pay monthly which means I would have to pay twice. My bank indicates I have paid $873.93 to AHS in 19 payments to date. I refuse to pay twice. I can submit a full bank statement if required.

To start off, my wife and I just bought a home and decided that a home warranty would be the best way to go about things. 3 months after the purchase our range stopped working, which is problematic because we have 3 small children one of which is special needs and has to have a dedicated schedule. We filed a claim and had an appointment set for the next week on Tuesday. The company that set the appointment called us the day of the appointment, an hour before the scheduled time, and said they had to reschedule, without an apology or any common decency considering I had to take the day off to be at the house for this. The earliest appointment time that they had available would be the following week on Thursday.

AC unit was not cooling... After calling our new warranty company, found out that the unit that was installed at our house by American Home Shield Contractor in 2014 was mix matched using 410 freon in air handler and old R-22 freon in unit outside. Had cancelled American Home Shield because of contractors not fixing problems before. Now stuck having to replace an AC that is only 3 years old.

We've had to file several claims within the first few months of living in our new home. The first two claims were handled wonderfully; they were quick and easy. We are very disappointed with AHS' customer service, however, after our most recent claim. We put a plumbing work order in. Our basement had flooded and my husband found the problem by tearing into the wall (a pipe had cracked and previous owners fixed with a grocery bag and twisty tie). The contractor that AHS sent out quoted us a $2100 repair, that included excavating in our yard to replace the entire water pipe. AHS would not cover any of it because it included work outside the home, even though the actual cracked pipe was inside the house. The contractor said he would bill AHS for the service fee since he didn't do any work for us. We got a second opinion on our own and the plumber was able to fix it for us for $185 easily inside the home. We just paid for it out of pocket.

I recently filed a claim for a water heater and called American Home Shield. It was an easy process and the rep was really cordial. The technicians are good and professional. They know their job and what they’re doing. They resolve the issue all the time. If they can’t, they replace the thing. So, that’s a good point. But if a certain thing needs to be fixed and it requires an additional amount, the cost estimate should be given before the technician comes in because there is always some confusion there. If the charges are not going to be covered, the customer should be informed beforehand.

I called American Home Shield about my central heat and air. The girl calls me back. She says, "I'm sorry. Your central heat and air is not insured." I said it is not possible because that's why we bought the insurance. She insisted and insisted. I called back later and somebody else told me, "No, you do not have insurance on your central heat and air."

I filed a claim for our shower over the phone and their representatives were good. They are very knowledgeable and the contractor was also excellent. They had to take everything apart. We were having to run the hot water for like 10 to 15 minutes before it get hot but whatever he did, he fixed it. The shower is working great. It's just wonderful. I wished we had it checked out before we did because we hit quite a bit of water. I have a sense of security having American Home Shield so if anything goes wrong I know I can call them and they will come and check out what I need.

I have had so many issues with American Home Shield it's frightening. Horrendous and CLUELESS contractors, zero professionalism, and some even try to scam you ($1300 to replace a sump pump, which ended up costing me $400). If you Yelp the contractors they offer almost all of them have approx. 2 stars and terrible reviews. Customer service is nonexistent, the women I spoke with today, yelled at me. Others sometime just hang up on you or you get disconnected and have to start all over again. Oh and they say they will call you back, they don't.

Although, I will never use or recommend the contractor that AHS sent to my home, I will say that in the end AHS's Customer Service did everything they could to make this situation right. They did what they said they'd do and the reality is, it wasn't AHS's fault that the contractor they used was dishonest. I am satisfied with the outcome.

I called and had a service on a dishwasher on 01/24/17. It is now 05/23/17, basically 4 months later. I've now had 8 visits from 4 Technicians and 2 different companies. The technician that left today said he would advise replacement. Now AHS wants to send ANOTHER repair company to look at the dishwasher. I called and can't get a supervisor on the phone. You be the judge.

Our air ducts in the attic was losing air through holes or just not being connected. American Home Shield sent the first company and the guy said looked like one duct was crushed, and the other was fine so American Home Shield said they couldn't cover it so I wasted money on that service. I know I haven't been up there since I moved in but yet they can't cover something like that? Ok, that's fine, but what about the other side that was just hanging off. No they didn't fix this either. So I tried again to get another contractor, and I sent a note saying exactly what was the problem and what happen already. I even explained what kind of ducts are in the house but when the contractor arrived he took a look and said they don't deal with those types of ducts. So in the end I ended up going up there now and putting tape around my ducts myself. So much air is still leaking but I will end up dealing with that myself. American Home Shield is a waste.

I have been trying to get my AC repaired for the last 2 months. I have + months pregnant and cannot sit in the hot house. They send contractor who tried to rip me off by $800 dollars before doing work or submitting it to AHS. I called AHS and tried to get another contractor - they would not approve for 2+ weeks. Finally after daily calls I got approved for reimbursement. I was told after they get an invoice I will get a check in 3-5 or 5-10 days. I called today and they are saying it is more like 10-21 days! Every single time I get different information and complete runaround. There is not escalation paths! Apparently this company has only service reps!!! I would stay as far away as possible from them!

American Home Shield does not stand by their warranty. They sent a company to my house with terrible online reviews to repair my furnace. He caused more damage to my furnace and then submitted a claim that my furnace needs to be completely replaced. When AHS contacted me, they told me I needed to pay $1000 out of pocket to replace the furnace because the company claims I need to modify my entire system that used to work in order to replace the furnace, and of course AHS does not cover those modifications. I had two other companies come to my house, and both stated no modifications are needed.

This company and their "service" is a joke. I have carried a policy with them for two years on two properties. In January of this year I had a pipe burst in the house. I called and put in a claim, since it was after hours we were told we wouldn't be contacted until the next day. Two days later I had still not been contacted by the contractor. AHS said it was out of their hands at that point... it's now May and the contractor has not called yet. This past Saturday my AC quit. Called AHS and put in a claim... again we had no contact from the contractor. So Sunday I called them directly and the on call tech said AHS does not allow weekend or after hours service. So in Florida, in May, its 91 degrees in my house.

A line had busted inside the wall of our master bath. There was a small leak where the on/off valve is behind my tub. I filed a claim on AHS' website and it was very easy to navigate through it. The contractor came the next day. They had to cut in and get to the line. They had a professional attitude and were easy to get along with. It only took them 20 minutes to fix it and we haven't had any problems with it since the repair.

There was something wrong with the lock of my washing machine so the contractor had to order another lid. And I just assumed the dishwasher was not working because we haven't used it for a while and it was put out odors. And everything was fixed accordingly. We're updated to know when the part is gonna be ordered, when it should be in, and when they will be out to put it on. If I'm at home I submit my claim online, if not and my husband calls me and tells me something when I'm away from home I give it a call and both of these processes are easy.

Submitting a claim with American Home Shield was super easy online. It was quick, simple and right to the point. It took me 5 minutes. The contractors are very professional and polite. They put a grounding line in my system so there is no low performance but it's okay for my house.

My HVAC was not blowing very hard at the vents so I called AHS. My ductwork is coming apart and causing leaks due to use. First tech was inexperienced and said it was a rodent. Second opinion agreed with me that it was from wear and tear. Under my policy it states that covered items are: leaks or breaks in ductwork sheet metal duct board, and sealing of ductwork. Also it states my coverage under my agreement is for normal wear and tear of the covered item, and rust and corrosion of the covered item. However AHS said I am not covered due to condensation??? Really? An HVAC causes and collects condensation through use and with the blower fan forcing air through my ducts causing the breaks to further separate. So by me using my HVAC it is through wear and tear. However somehow I'm still not covered. I believe American Home Shield to be scam artists. Do not waste your money.

My experience with American Home Shield has been a very unpleasant one. I requested service of my HVAC system. It has been almost two weeks since the HVAC company that was dispatched by American Home Shield has been out to diagnose the problem. I'm very displeased with the service that has been provided through the companies that American Home Shield dispatches. There has been no follow up from AHS and apparently no communication with the dispatched company. I've made a number of calls to AHS to find out the status of the repairs or replacement and to date, still nothing. I've talked to a number of representatives who continue to ask for the same information and yet nothing gets addressed. Each representative assures you that they will give it their immediate attention and still nothing happens. The is a poor way of running a business.

After reading some reviews there seems to be a pattern associated with these complaints. We have had AHS for about seven years. I called AHS late on 19 May 2017 about a plumbing stoppage in my bathroom. Customer service initially assigned one contractor, but when they found out it would take five days for them the come out, the service representative smartly changed contractors to one that could come out sooner. The following day I had to make several phone calls between the contractor and AHS to ensure someone could come out in a timely manner.

Viking stand alone ice maker - I have spent two months trying to get this resolved. First they could find a contractor so I had to find one. After the contractor assessed the ice maker he recommended to replace because it wasn't cost effective to repair. This is a vacation property and I have not heard any resolution for three weeks and numerous calls to the reps on the phone tree. The internet suggests taking them to small claims court for the max award. I guess that will be course of action if I don't hear something shortly. I have had multiple properties covered with them and for the most part it has been a satisfactory experience. This has been extremely frustrating.

Our air conditioner was making a horrible noise. We had them come out to look at it. They said it needed things sealed and more fluid. Once he left the noise was not gone, if anything it was worse. We asked them to come back and he said, "Oh yeah, that is just the compressor. We won't fix that." So we have the most annoying high pitch screeching. The only reason we asked them to come out first was to fix the noise. So we were out the $75 from American Home Shield as well as $200 from the AC company MD Heating and Air. Either fix the problem or give me back the $275 you made me pay that didn't fix the issue. Other actions with them were sub par but this took the cake. Really bad.

NO response on item covered under warranty. Since May 2 our washing machine has not been working. We reported this incident to American Home Shield on May 2nd. 10 days later, they sent a SEARS tech to our house. After examining the machine, he tells us that the part is no longer available. He said he called American Home Shield and notified them of the fact that manufacturer does not make this part. My wife has called American Home Shield several times since then. After being on the phone for hours, this has not been resolved. One excuses after the other! It has been 22 days and this issue has NOT been resolved. Today we've been told that a manager will call in 4 hours - not very optimistic.

AHS is absolutely the worst company I have ever dealt with. We need a new air conditioning unit. The contractor AHS sent us wants to charge us $250 for a permit that costs $105, $200 for a drain pan that costs $50, and $385 to change out perfectly good duct work (instead of finding a unit that fits the existing duct work). We also paid a $75 service fee. So, AHS is expecting us to pay $910 for this unit, after charging over $700 a year for the policy, which most years, we don't use. When we complained about how much the contractor, that AHS CHOSE, was jacking up its prices, all I got was basically a "Too bad. So sad." I was told I could have another contractor come out and look at the unit for an additional $75 work fee. Customer service was wholly unhelpful. Horrible service. This company is so bad, I want to make it my mission to find every review site there is and post this review.

After 16 years jumping through hoops having my air conditioning and heating patched up and dealing with vendors that write stuff up so to make extra cash I guess, I finally had enough and decided to cancel my relationship with American Home Shield. Yeah, I stuck with it and even made use of it on several occasions, but having to deal with fine print and the vendors/contractors wanting a ton of extra cash for B.S. they called code upgrades or for things that just drove up my out of pocket cost. The last straw was the past A/C problem I had and the vendor came out diagnosed my evaporator coil was leaking rusted and needed to be replaced. OK... I thought until I got the estimate back.

AHS refuses to honor their home warranty for my washing machine. A technician was sent in the beginning of April to fix the machine. He said there is a problem with the hoses in the machine as well as a tear in the door boot seal (also known as "door bellow"). I later received a call from their authorizations department saying the claim was denied due to it not being "normal wear and tear." I asked what their explanation was regarding how the problem had happened and they said the technician is who makes the determination and they do not deal with what happened or how.

My stove quit working and it was about a week before someone could get out here so I couldn't cook for a week. Two different people had to be sent out and it was two different service charges which wasn't explained to me but I did get everything taken care of. The first people who came out to work on the stove found that it was the breaker. But they couldn't do anything so they had to turn it in, that it was something else. Then another place, Dosher, was called to come out to take care of it. They're right here in town and they've been out to my house before. I told them what was going on, they went right to the problem and took care of it. They do great work. Overall, I'm very pleased with my home warranty, American Home Shield. I've had them for quite a few years and everything is fine.

A part in our refrigerator has been a problem because I had to throw out some stuff. The problem has been off and on, but the contractors from American Home Shield repair it for a while. My wife submitted a claim over the phone and it went pretty easily. Currently, they are waiting on a part for the ice dispenser to get in and I haven't heard back from them since. Most of the repairs we have had are better, but there're a few things that come and go. I had one about a year ago where the company that AHS sent out was not appropriate for what we needed to be done. The service quality is okay, but if you are requesting a certain company to come and look at something because they had looked at something before, it takes them a while to make an appointment and for them to come and do that. I had to talk to them for a while because they said their policy was that they wait to be assigned.

My previous home warranty before lost me when my dishwasher's electronic system was broken. To fix it was $400 and a brand new machine cost $450. They said they would give me a check of $150 to help me buy a new one and they didn’t fix my machine. I told them that I was not going to renew their contract and looked for another one. I searched in Better Business Bureau to find a good company and American Home Shield had the best rates and were the oldest company doing the home warranty so I switched. However, it’s a little more expensive than the one I had before, but it’s much better in terms of the condition, the way they do the claiming, and the fact that they really warranty the equipment.

We have been having this dishwasher problem, and AHS has been sending the repair guy try to fix it for 5 times now. They just never give up and don't want to replace it at all. We haven't been able to use the dishwasher for almost one year now! This is a lose-lose situation as we are very disappointed, and AHS is probably paying more for the multiple visit and different parts rather than replacing the dishwasher. It is also very hard to get to their customer services team, every time we call the number it takes at least 40 mins to listen to music which is very annoying. I think they just don't have enough resources to support the scale of their business right now. The quality of their services decreased a lot recently!

The AC wasn't working in the house we bought. We called American Home Shield and they said that an appointment was set up with a company in our area we've never heard of. We were very skeptical about the whole thing but it turned out that we were very pleased with that company. The contractor they sent called to let us know he was on his way in minutes and showed up on time. We didn't understand why we had a fee that comes with it. He went through the process and explained about the coverage, and fixed the AC. He explained to us what would happen afterward if they had to come back and the cost of liability that we were gonna take if there was one. He also made sure we had contact information and we were good. Everything was taken care of and we were happy.

The garbage disposal wouldn’t turn on so I submitted a claim online, which was a lot easier than I thought. I had a list of options and I basically clicked what’s wrong and it was like, “Okay, we’ll call you.” I can be pretty awkward when I talk to people but everything’s been good with the reps and the contractors. They’ve come quickly as they could. We changed out, then we had to wait a week but that's the time, it's just in and out. It's been working good since the repair. In my experience, American Home Shield has been very helpful. The system had a lot of things that break so they quickly get it done and that’s fixed.

My most recent claim with American Home Shield was for a refrigerator that all of a sudden stopped cooling. I called AHS and spoke to somebody at their office and he was nice and efficient. Although it took a while to get people out, it wasn't too off the bat and they were very good, nice, and they did a great job. Also, the equipment is fine. My husband said the technician was outstanding and that he recommends him. My husband is hard to please but he was pleased.

After it was all said and done. I encountered a wonderful specialist "Mariah" ! She was very professional and understanding. She took care of my issues and had everything solved in a timely fashion. I really hate that it had to go as far as this but dealing with her made everything stress free and i am very satisfied with the outcome and yes American Shield came thru at the end. Thanks for everything. Wish we had more people like Mariah in this world. Thanks to her I have changed my mind about canceling my contract Thanks !!

My most recent claim with American Home Shield was for a garage door opener fail. I called them up and they sent somebody over. The contractor was great. He came and fixed everything and was fast and clean. Now, everything is working fine. Everything has been good so far and I'm very satisfied.

I called American Home Shield when we had a plumbing problem and they came and took care of it after a couple of days. The contractors didn’t have the supplies they needed the first time they came out so they came back the next day with the supplies and took care of the problem. They could have been a little neater, but other than that, they did what was needed to be done and took care of the leak problems. I would have liked it done on the first day but they weren’t informed what had to be done. The plumbing has been right since the repair and no reoccurrence of the problem. I would feel comfortable calling American Home Shield again for whatever problem if their service is as good as the first time we had them.

Everything works fine with American Home Shield. They got me the service I needed. I had a claim for my air conditioner and their rep got the service set up. All their contractors have been great so far. They were congenial and willing to work with me. Overall, it has been a very satisfying experience.

AHS promised a check to cover installation of my dishwasher two weeks ago. I called today and was told they hadn't processed the request as I was told. They now say it will be two more weeks. When I asked to expedite the process was told no.

I have two properties and I purchased the most comprehensive American Home Shield warranty with a $75 deductible for both properties. One of the units was purchased a few months ago, and I clearly stated this fact to the salesperson and asked if major appliances such as the water heater, AC and furnace were covered. Sales said yes, absolutely, no questions asked.

I would highly recommend that anyone reading this note not use AHS. I have been trying to resolve a situation for over three weeks and been lied to at every turn. I initially contacted AHS about repair to my dishwasher. They sent a repairman out and he determined it could not be repaired. I was then sent a replacement by another contractor, but was informed he could not replace it. Upon calling AHS I was told they would have someone out to install. After no word for three days I called again and was told there were no contractors in my area to install (first lie).

I have had American Home Shield for 1 year. I felt confident and secure about having this service. I put in a work order this past Monday because something is wrong with my fridge. I was happy that the experience was easy to do online. I received a call from a contractor that stated they had a morning appointment available on Wednesday. I told her I cannot do appointments in the am currently and that I would need an afternoon appointment. She told me her company did not generally come in my area in the morning and she would call me if they had any afternoon appointments. OK.

Nickeled and Dimed! I made a service request for plumbing issues I have been experiencing in my new house. American Home Shield assigned Aaron's plumbing to my service request. The plumber, Sam, arrived and looked over the issues I requested service on. At first he was very pleasant and seemed interested in resolving the problems. Sam spent almost two hours going through my house, taking apart faucets, using an auger on a toilet, playing with toilet tanks, and taking notes. Sam left my house stating he would be back next week with a couple of guys to finish the work. And that's where it all went downhill.

Claim turned down for prior pre-existing condition. Damaged compressor on a AC unit. Worked fine for a few days mid-March when weather went up very high for a couple three days. No activity because of mild temperature for about 5 weeks before it was turned back on again, no cold air coming out. Repair company reported that the pan was bone dry, insurance claim it is a prior damage. 3 days of use and about 30 plus days turned off AHS affirms there should be water traces in the pan, this is what they posted in their review. AC repair company claims it cannot be a certainty, I called both the Home AHS and the local AC repair company to confirm their reciprocal statements.

I've got three claims with American Home Shield recently. My dishwasher was fixed last year where they replaced the touch panel on the front of it. They're blaming the quality of the touch pad and one of the service techs said it normally fails on a regular basis. The dishwasher shuts off at random cycles. I could get halfway through washing and shut off or it might finish or it might shut off as soon as it turns on. So the service techs from AHS came out and fixed those things. It took them two visits 'cause they ordered for parts.

A realtor recommended American Home Shield to us. When we're selling our house, we had a couple of things that we had to have fixed up and they did a good job of following through for us. Everything was pretty smooth and after the repairs, our appliances worked better than before. I would recommend them.