American Home Shield Reviews

Started 8-4 with 1st serv. request to AHS for freezer leaking into refrigerator. 1st Co. didn't know what was wrong & told my tenant to be sure and shut the ref. door tightly?? Tried a recall and they didn't have time - 2nd Co. (Premier) 9-15 cleaned out a tube & said there was grease in the line - still leaked... tried another recall w/ Premier & was told by Alex on 9-29 that they couldn't determine where water was coming from since my tenant had wiped up the water.

I open a service call for a leaking washing machine in early September. I have had 5 service calls with the same company and they still have not fixed the problem. The company is rude, unprofessional, and always late. Visit 1 - diagnosis of problem; order part. Visit 2 - installation of ordered part; same leak persists. Visit 3 - diagnosis 2; New problem; try to charge me for moving a dryer that doesn't need to be moved; order new part. Visit 4 - they send technician without the part to my house. 2 hours late. Visit 5 - the new part doesn't fit; technician leaves machine parts in walking areas. AHS will not allow me to get a new company. I don't want these people back in my house. It has been a month since the process began. Every online review for the repair company is miserable but AHS does not care. On top of that are the 30+ min wait times on the Phone to speak with AHS Customer service.

I have this warranty for four year, my AC got broke, they send 4 different mechanics. I have to pay $100.00 each time and nobody fix it. I'm on chemotherapy and I have to cancel the service because they don't do what the contract said, I will let it know to BBB. They are stealing customer's money.

We have been happy with our experience so far with American Home Shield until this recent event. We had to have a service call, but once it was determined that what was broken was not covered, our trade call fee was not returned. I have made countless calls (which I have to wait on hold for an average of 30 minutes each time), and each time I get a different story. Back on September 2nd, I was told that paperwork needed to be filled out, and then a check would be mailed to us in 7-10 days.

I joined American Home Shield (AHS) earlier this year, because I wanted the extra assurance of knowing that I would have assistance should anything go wrong in my home. Little did I know, I was about to be taken on a nightmarish ride. The sales reps who spoke with me regarding beginning service, with AHS were extremely helpful. I called multiple times, to ensure I understood what I was getting, because sometimes you receive different information. Everything seemed to line up with what the reps said and the information on the website, so I signed up. I did my due diligence and asked about cancellation. I was told I could cancel anytime, but not that there was an administrative fee for cancelling. I decided to go with the Combo Plan and $100 service fee.

I had a sink problem back in February... The person who came out to do the work was arguable and arrogant. Called A.H.S. and told them I do not want this company to ever come to my house again. Still had leaks and now the sink does not even turn on at all. I called American Home Shield again and they said they were going to send the same company out again with another 75.00 fee. I said no so the dispatcher said she would assign me another company to come out. I told her I also wanted to speak to a supervisor. She told me she would have one call me... That was two days ago.

I had a toilet leak right after I moved in the house that caused a huge problem in my kitchen ceiling. That claim didn’t go smoothly. I was just trying to learn the process of getting a hold of them. I tried calling them. When I eventually got through to it, I didn't exactly know the problem was at that time and it was just a bunch of automated messages asking what the problem is. So, I learned that online is just easier. It was also frustrating because I was told that the problem's fixed but it wasn't. So, we had to bring a guy back out here after more damage was done. They had to cut a hole in my ceiling to figure out what was going on. Then the Home Shield warranty only paid two repairs at that package. They don't pay the repair back to match my ceiling. So there's still a big giant thing in there because I haven't fixed it yet.

Our dryer started squealing and so we called up American Home Shield. However, they had sent somebody to us before for a microwave claim and I wasn’t happy with him, so I told the rep, “Please don’t send them.” She goes, "We really don't have anybody." I said, “Well, you got to have somebody. He can’t be the only person there.” So she got a different guy and he was fine. The guy came, said he needed some parts, and he’s coming back Wednesday. But it took him two and a half weeks. I made my wife put the dryer on low. It squeals but we still could use it, so I really didn’t get that upset. The contractor called me and said that as soon as they get the parts, they’d call and make an appointment. Two weeks later, they called and made an appointment and we got the dryer going, so it wasn’t too bad.

We've had a recurring problem for the past four years with a very small leak somewhere in the line that runs from the compressor outside into the air handler and nobody can find it. It doesn't show up in any place that people can see. It runs through the ceiling and places but their detectors don't detect the leak so every year, we have to put in Trion which is a new gas that makes Freon look cheap by comparison. It doesn't harm the ozone. This is a 2010 air conditioning and heating system so it takes the new stuff which is pricey at $150 a pound. American Home Shield pays for a part of it but they don't pay for all of it. I don't mind that but I wish they could find the leak. They had these little machines that can snip out the stuff leaking out but nobody can find it so we plan on doing it every year.

I had two claims for American Home Shield. Initially, the disposal wasn’t even going, it was making a little audio so we tried to hit the reset button but that didn’t work. I called American Home Shield and getting through to them was horribly painful. An hour wait on the phone is a long time but they’re punctual and they texted me to say who was going to come out. The plumber called me right away so that experience was great. He was wonderful and professional and he fixed it very quickly. It was jammed so he unjammed it, but there has been a bit of a leak when it wasn’t working. It’s in a rental house and the renter said it kept leaking, so he came back out and he determined it needed to be replaced.

I've been a customer of American Home Shield for years and I'm satisfied with them. My only complaint is that it takes a while for their system to correct itself when there is an issue. Recently, their system won't accept my credit card or my checking account number. It kept saying, "Payment failed." I worked with my bank and American Home Shield and it still didn't fix the problem. So, I had to change payment methods which was frustrating.

American Home Shield is a worthwhile investment. When we came home from Europe in July, our refrigerator’s freezer wasn't freezing. So I spoke with an AHS rep and they sent me the name of a contractor. And then, the contractor came and we worked with them. They had to come back a second time because the refrigerator was too noisy but it was okay after that.

I had a blocked up toilet so I submitted a claim with American Home Shield online. However, I was having a hard time getting the contractor assigned to my case to respond back to me when he was coming for an appointment. He didn't want to complete the paperwork to get signed back up with AHS. So, I called and spoke with a representative and she was helpful in getting my case reassigned to a different contractor. The second contractor was very professional and very helpful. He took care of the toilet in less than five minutes. AHS is worth the money I pay each month for the coverage. They relieved a lot of stress when your appliances break down. All I know is that I got to pay my co-pay and it's going to be taken care of.

I had a problem with the air conditioner. The fan would run but it wasn’t cooling off. Then I noticed the temperature going up versus down even without the thermostat. I went outside and I looked and saw that the fan wasn’t turning on. It wasn’t the fuses. They checked that. In the process, I contacted American Home Shield and they had somebody on it. I talked to a gentleman the next day. Then he came and he was efficient. He looked at something outside and then he went back out. He asked me if I turned the air conditioner off. I said no. Then we both checked it and turned it back on. We found it's running, but he said, “Leave it alone.” Then he went back outside. He said it was fixed. He told me what it was, and he left.

I've made a couple of claims with American Home Shield, and the most recent one I submitted was for my dishwasher that’s not working. I filed the claim online because it’s much easier doing it through their website than to try and place a phone call because when I call them, there’s an extensive hold period. However, the reps that I have talked to were very cordial. But since it’s the call center, I did not get someone who’s particularly educated on the product.

The contractor they sent when my drains clogged was on time. Their reps were also very helpful, friendly, and knowledgeable. My experience with AHS has been good, but their service copay is too high. If they can lower that a little bit, that would be great.

Almost impossible to speak with someone on the phone. Had an issue with garage door opener. Paid my service fee. When the repairman came out he told me my issue was not covered. He said I will probably have an issue getting back my service fee even though they will not be paid. He was right. AHS refused to issue me a refund so I paid 100 for nothing.

The keypad has been non-operational on my Whirlpool dishwasher for over 1 month. American Home Shield has sent Fields Appliance Service to my house twice. The serviceman arrived with no part for the dishwasher even though we had told him the problem with the dishwasher in our claim. The repairman came back with the part after diagnostic assessment but did not fix the dishwasher and left the house without telling me it was not operational. Two weeks later, another repairman from the same company came from Fields Appliance Service and knew nothing about the issue. I have now been without my dishwasher for over a month and my dishwasher still isn't fixed!!! Tech # 2 has no parts and needs to come back again! It's a fuse he needs now, he says. Yikes!

Around the first part of this August I filed a claim with AHS for my refrigerator. I initially did it online and later, there were a lot of over the phone stuff. I had to wait for over an hour before I could talk to anybody every time I called. I had to call five times and it’s really an aggravation. The first person they contacted to come out called and said they couldn’t come out because they were too busy. The second person, I found out later after another call back to AHS, never contacted me.

Our AC leaked through our attic down to our ceiling and our bathroom. The issue started 4 days prior to us calling American Home Shield. We contacted them through the website and filing a claim was quick. They just had to order a part which took a week. We've been with AHS for 4 years and we're very happy with the service. Their reps were very nice and we were very satisfied with the contractors they sent out. In the past, we had a dishwasher that broke many times. They had to come out numerous times. We tried to get a new appliance and then they finally gave us a new appliance. Other than it took too long, everything's been very good.

I had a busted dryer and American Home Shield had been fast and dependable. I submit claims mostly online and it's quick. Both the reps and the contractors have been professional.

Over the weekend, the alarm on the sump pump's back-up battery started going off. It wouldn’t reset and wouldn’t do anything. So, we had to disconnect it all and since we know nothing about it, we called American Home Shield. I wanted to ask if the batteries were even covered before we went ahead and submitted the claim. The rep double checked and said that the backup batteries were part of our policy. The tech who came out was very professional and quick. He checked the battery and said that he'll go back to file the claim and see if they cover it. Then they called me the next day and said it was covered, and that they'd be out the next morning to put it in. The process was super simple and very good.

I was in need of a dishwasher repair so I submitted a claim with American Home Shield. I submitted it online and the site was easy to navigate. The claim was for an ongoing issue, and the contractor had to come back a couple of times. They kept in contact with me, following-up and letting me know what the status was, and confirmed the appointment. My only confusion is with trying to create a claim and the choices that AHS offer you. Sometimes, the one thing I chose didn't have to do with the service I need. In the claim before the most recent one, AHS didn't tell me that I didn't need a plumber and that I needed somebody else. Also, I had a couple of incidents where they assigned me too far a service. They should be aware of who they have as contractors. I had to report one incident that I didn't like about a contractor.

We just bought our house and the sink wouldn’t drain. My wife submitted the claim to American Home Shield and a guy came out and was really professional. He’s apparently worked with AHS before and knew what was covered and what wasn't. It turns out, everything that needed to be done wasn’t covered. He ended up fixing our sink but it cost us $350 out of pocket. We should’ve just called a plumber and the repair would have been fine. It wouldn’t have cost us the same amount. The service and everybody were nice but at the end of the day, nothing was covered.

A couple of months ago when my AC went out, I requested a technician. But since it was on a weekend, the tech didn't come until the third business day. But he was great and he told me pretty much everything about my furnace. It's been running great since then. American Home Shield makes everything really easy.

I had a recent claim for plumbing. It was easy to call when I submitted the claim with American Home Shield but I was always on hold for an hour. But once I got a hold of them, they took care of it. American Home Shield did their job and the technicians were here in a couple of days. It's been going on for a month and so far, three technicians have come to look at it. It doesn't act up when they're here. We're still working on it, but American Home Shield got the people out here. I also had one more claim for an air conditioner. It was leaking water in the basement. The technicians changed the pump, but they didn't do some other part. But the second time that they came, they changed some pipes and angles, and it works fine now. American Home Shield is very helpful when you need them and everybody they have sent has been very professional.

We were going through a process of selling our house three months ago. Our air conditioner outside was still blowing but it wasn't cold air at all. We called American Home Shield the next day and the rep I've talked to was very good. Submitting the claim was fairly easy. I called the number they gave us. They told me that somebody was going to call me later on, and they called me the next day. The contractor was very good, too. I'm not always at the house but my wife has always told me that the people are very polite, not creepy and I appreciate it. When I came back home, the AC was working fine or better than it was. The tech said it needed some coolant and he gave some good advice. I have a blower in my house. He told me to check that blower and simply blow all the dirt and debris out of it. After that, it worked just fine. Also, they've also fixed our washing machine. I've never had a problem with everything that they've fixed.

The house started warming up one afternoon and I noticed the thermostat and the AC weren't going down. I called American Home Shield right away and they told me that they'd have someone come out within 24 to 36 hours, and they did. It was great. The guy who came was experienced. He told me that I had a bad computer board. It took four days to get that but we were lucky because we went through a cool spell so I didn't suffer too much. Everybody was prompt and courteous and it turned out really well. I couldn't be happier since the repair. I used to have another home warranty and they took over three weeks when the air conditioner went out. With Home Shield, I am really pleased with the service and the repairmen they send out.

I called American Home Shield in regards to the air conditioning unit. Waiting for a rep wasn't bad the first time I called them but the next time I did I was on hold for a very long time. One time I was waiting for a good hour and I just shut the phone out. That was horrible. But the tech started repairing the unit the next day and that was fast. The problem turned out not to be with the air conditioning but with the heating system and I still had to call them to get that repaired.

American Home Shield is user-friendly and the customer service is excellent. I've had a wonderful experience with all of the contractors they used. Not only do they do a good job, but they make sure I'm satisfied. They ask if I'm okay. "Are you happy with it? Are things working the way they should? Call back if there's something wrong," and not just, "I'm done, and bye."

We had a plumbing problem and I filed a claim with American Home Shield for its repair. I tried to file it several times by the phone but it took forever. I was on hold one time for over an hour until I gave up. I tried back a couple of nights later and I got in right away but I got somebody who didn't speak English. He was talking in a foreign language to me and I told him I needed somebody who speaks English. He put me on hold for 30 minutes and I still got nobody so I gave up with that, too. I ended up doing it online which was fairly easy. Their reps set up two different issues for me and they've been great. We had the same plumbing company out twice and they were both really good technicians. Also, our plumbing system has been performing much better since the repair.

Anytime we had an issue, we notified the reps of American Home Shield and they contacted us right back within an hour or two. The reps were knowledgeable and everything has been great in our interactions with them. We called AHS a month ago because of a plumbing issue in the house and they sent out a company to fix it. The contractors that AHS sent were awesome. It didn't take them long, only 10 to 15 minutes, to finish the repair work. The technician had to snake the bathtub sink drain. He had to do it a certain way because of the pipes and he knew his stuff. The plumbing has been going great and I've had no issues since the repair. Every time we had an issue or an appliance needed to be fixed, we contacted AHS and they were right on it. The service has been great and we would definitely recommend AHS to a friend.

I didn't even know American Home Shield until I bought my villa. It was all part of the real estate closing package that they offered. If I had known about it, I probably would have it on my other house. The most recent claim we had with AHS was for our AC. We were out of town for about 10 days and we had the air conditioner on with the temperature set up a little bit from where we normally have it. Then when we got home, it was 85 degrees in the house. I went outside and the air conditioner was running but it was just the fan and the unit was so blasted hot. It was the first time we've had a claim, and we submitted it over the phone since I want to talk to somebody and I want them to understand my problem right upfront very quickly.

A tenant said something smelled, it turned out to be a bad filter on the heater. We submitted a claim online and it took them 24 hours to get back to me. They gave me one vendor and they were great. They've been out there before a couple of times and they're always very responsive. They do what they say they're going to do in a timely fashion and fix it. So, I have no issues with them at all. I’ve had American Home Shield for 3 years and there have been bumps, like when they sent out a plumber who didn't do any of the work that he was supposed to do and AHS insisted on collecting a deductible. I was not paying them for a deductible on work that wasn't accomplished appropriately. Finally, it got escalated to a decision maker and they agreed to waive the deductible. So, overall, it's been positive.

We had a problem with our built-in oven because we had a power outage in the area. I didn't really pay attention to it until the next morning when I noticed that the time wasn't on there. That's when I noticed that it wasn't working. So, I looked at the manual and it said that sometimes, power outages might knock out the system and it’ll need service. I then called American Home Shield, and the first contractor they sent was from Appliance Works. He told me that the unit needed another control thing, and it came back in another week or so. However, the guy apparently did not know what to do. My wife was a little bit upset because he didn't even have his own equipment. He also left the door to the garage door open. We didn't realize he had left and the only thing he said was "It's 5:00. I have to leave."

I've had three claims with American Home Shield. The first time I had to deal with them, it was quite a fiasco. The tech said that my microwave wasn't broken but the dryer was. They put a new motherboard in the dryer but they canceled my appointment three different times. And then the guy who came out said he couldn't find my home policy. I told him I paid an extra $45 for it and the people I bought the home from paid $500 so it was a $545 policy. It took me a month for these people to finally get everything straight and fix my dryer. In the meantime, I had to hang clothes out on the line.

The first time we submitted a claim a year ago, wasn’t easy because we were trying to figure out how to do it. But this time, it was fine. We recently had our air conditioner assessed because the house wasn’t cooling. They want you to do it all online, so they make it hard for us to call them. Once you figure that out, it's fine. Requesting a service online is a little vague. You just click on “Kitchen faucet, garbage disposal”, then there's a computer system that sends that request to whichever contractor they’ve designated this repair. Some of them will text you and say, “We got yours.” Some of them just sent a repair person to my house without ever touching base with me. So they would come and I won't be home. Then I'd got charged for that visit and had to pay again when I scheduled for them to come back out because I wasn’t home.

I've used American Home Shield for a long time now. When they come, they come through. However, the last few ones have been poor. My furnace was my most recent claim and what started it was I decided to have it cleaned and serviced. When the guy came out to clean and service my AC and my furnace, he called me and told me that the furnace is shot. He also told me that it's all totally rusted and that there's been water getting into it on one side. Then he showed me something else from the back and told me that some plastic was melted. Submitting this claim was one of the worst experiences of my life. When you have to be online waiting to talk to somebody for around 40 minutes, it's a long time. I even waited until it was 2:00 in the morning because I was up and I was on hold. I've had to contact the rep because people just don't have all day and all night.

I switched to American Home Shield from another home warranty about 8 months ago. I just had my second service call and it's been a train wreck. I needed to fix a dripping shower and another issue with my instant hot water dispenser. I tried to call to make a service request and the hold time was stated as over 30 minutes and the recording suggested that I use their online form. I went online and noticed that there was no checkbox for instant hot water dispenser (which is covered on the contract) so I checked faucet and assumed I could fill in details later. I hit NEXT and noticed that the request was now submitted and being processed.

I was in my third year of my contract with American Home Shield. My monthly subscription fees were automatically deducted. My experience up to that point was positive. I had a plumbing issue and called for assistance. When talking to an agent, I was advised that my membership had expired. After some discussion and research on her part, the agent said that should not have occurred. She transferred me to another office. I was then advised that my problem would not be covered because my contract had expired. I stated that was of my doing but by an action on the part of AHS. That male agent would not compromise and offered me the opportunity to sign up again. Ridiculous! I should have been notified at that date and the reasons stated for that action. I DO NOT trust this company.

AHS is the most difficult and infuriating company I've ever dealt. Over the course of 1.5 months, AHS determined that our oven was not fixable and sends a new oven. AHS sends out three different dispatch requests to companies that do not install appliances. I recommend the last contractor they hired to install my cooktop. AHS says they can't find them in their system, so they give me authorization to call him and schedule the install. 2.5 months later, a contractor comes, installs the oven, turns on the power and sparks shoot out of the front face/control panel area of the oven. It trips the breaker. Contractor inspects his work. Confirms he installed correctly. Turns power on again and it works. Contractor leaves.

My hot water hose leaking. American Home Shield sent out tech from Budget Rooter. He only use white tape to cover up the hole but he never change out the new one. He said it fix but never got fix. The hose leak right after he left the house. I call back Budget Rooter. They never return the call. American Home Shield not return my $77 as well. They said Budget Rooter already came out they cannot refund.

I’ve been with American Home Shield for several years. Generally, they’re good, although I’ve had occasional difficulties with them. My wife files claims with them online, while I do it either online or on the phone. If I call, what happens is their customer service reps take the call. They determine the type of tradesperson that is required and they contact whichever company is they're going to send down. That company will then call me to set the appointment.

Our dishwasher leaked water all over the kitchen and went into our basement. I tried submitting the claim to American Home Shield over the phone but everyone was busy and was taking too long, so I just filed it online. The company that was here locally called by almost the end of the day. That was on a Tuesday or Wednesday and they couldn’t get anyone out to look at it until Monday. But the contractors were really good. They ended up not being able to replicate the issue but they found some other issue with the dishwasher. They said, “Well, it could have come from this, it could come from this other part.” So that’s where they suggested replacing two parts. Everything went pretty well overall.

I’ve been with American Home Shield for a few years now and they’re godsend. I usually submit my claims by phone and my concern is getting on hold. I got on hold for up to 3 hours. But AHS was prompt and their reps were friendly. The contractors I’ve had were courteous and helpful too. My central air conditioning stopped working in the beginning of July and AHS sent out a company. They said that they had to break up the side of my house so we got another person to come out and it was fixed. My central air conditioning has been working and I would recommend AHS to my friends.

I’ve had American Home Shield for a couple of months and I’ve made my first claim with them for my tankless water heater. I’ve put in the claim online. The contractor they sent, Peoples Plumbing, was amazing. They’ve come back several times and it was a convenient and a good service from the contractor. I need them to come back again though because our mess happened again.

When my ceiling fan quit working, I submitted a claim online with American Home Shield and I was contacted within 24 hours. The contractor that came out was very personable, very friendly and he knew exactly what was going on. He tested the ceiling fan, determined it was not going to work and said that he would request approval to get a new one. The contractor was excellent and I would recommend him for any kind of work like that. I had the new ceiling fan the next day and it was comparable to the one I had.

We had an issue with our washer, both hot and cold. When we bought the house, the realtor gave us the number for American Home Shield to set up the appointment. We called AHS and the claim was filed in a matter of minutes. the rep was good and went right to the point. A technician was here a little early the next day, which is great. He went through the washer, pulled the spigot out and put it in. I asked him questions, I wasn't overbearing and he wasn't overtalkative. The fix was great, simple and quick. I didn't have to jump through any hoops which I really liked.

I am very dissatisfied with American Home Shield. About a month ago, our water heater went out. We called American Home Shield and they sent somebody out the very next day who was unable to fix it. He assessed the issue and was going to come back out a couple of days later with the part. When he came back, the part didn't work so he as going to try another part. The same person came out four different times but never fixed it. So, we went 13 days without having hot water in our home. And it was like camping in our house. We were boiling water to wash our dishes, to fill up the bathtub, to get ready the kids to go to school, and for me to go to work.

My recent claim with American Home Shield for the air conditioning unit went well. It went out on a Saturday night and we went through the night without it. The contractor came on a Monday afternoon and fixed it. Everything's working right now and it was a good experience.

I called American Home Shield for a plumbing issue to the outside sprinkler system, but it was inside the house. The rep I spoke with was okay but a miscommunication happened. I walked them through exactly what the issue was and the rep said it was covered, but in reality it wasn’t. They contacted whoever they work with for plumbing and the tech came out to my house. That process was good but then it went into the, “Oh, well actually, we don’t cover this repair.” So it didn’t get repaired and I just did it myself.

American Home Shield is not worth a damn. I've been with them for over 10 years and I've never had a problem before. They'll take your request, but getting the work done is another thing. I'm very dissatisfied by this last request. I filed a complaint for my air-conditioning and the guy came out and said that he had it inspected and the air was gone. I had a fan replaced one-time, no problem. But another time, they came out and the guy said he inspected it and everything was well, but the heating unit was having rust spots in it. When the guy came out this year, he said that the rough spots had gotten to the point that it should be replaced. And they also need to be re-leveled.

Here's one issue with American Home Shield. It's designed to take your claim when you first put the claim in and there are no alterations. In other words, if you find out that there is something else going on, there is no way that you can change that. They make you file a whole new claim over again. Trying to get through to talk to someone was an impossible task once you submitted the original claim. You either cancel the claim that you put in and submit a whole new claim. The problem with that is, that put you back behind the eight ball in regards to time because now they're going to have to reschedule someone else to come out.

Original plumbing company (Hers and His Plumbing, Tampa Fl) did not correct issue. The second call, the plumbing company showed up 5 hours late and the technician was rude. Have submitted my detailed complaint to the Plumbing company (Cassandra) and American Home Shield (By e-mail). Tried by phone but they don't answer and have not had any response. DO NOT PURCHASE THIS WARRANTY. IT IS NOT WORTH THE MONEY!! Save your money because you will have to pay out of pocket anyway.

I have called AHS on two occasions. The servicemen are always great. The first one did not find anything; the second found a plumbing problem, but AHS would not cover it. The cost of my annual warranty is $550.00. I have not received one bit of assistance from them. I will definitely NOT renew my contract with them. I have done some research and found better warranty options, that deliver. AHS came with the house, so I decided to try it for one year. No renewal for me. Adios!

I first called AHS on Aug. 17, 2017 to report that one of my ac systems was not cooling. On 8/24 the tech. came out, charged me $100 and said he needed to order a part. On 8/30 he returned and installed the part and charged me $450 for freon. The ac unit would turn off and on over a period of days. I contacted LCB and the tech returned on 9/7/17 telling me there was an electrical problem. So I had to set up an appointment through AHS with an electrician who came out on 9/7/17 and I had to pay him $100. The electrician said there was no electrical problem and said it was an ac problem. So, I contacted AHS and they then sent Total Air Care out. I soon got a notice that AHS was sending the original company out (LCB).

I will start with my most recent experience with AHS. I needed service on my central air, on hold with them for 1 hour and 10 mins before I got a rep. The next day I waited for contractor to call, got tired of waiting and called them. This is Monday morning, they told me they could not come out till Saturday. That's five days that I would have to wait, in the middle of a California heat wave in July. I called back AHS, was on hold for only 45 minutes, talked to rep, she agreed that it was unacceptable and told me she would find another contractor and call me back no later than Tuesday morning. Come Tuesday morning no call from AHS, waited till noon. Went on internet, found a local contractor, called him and guess what, he would be there by 8 a.m. Wednesday morning.

I had smallest issue with my faucet. The plumbers they said since they don't give them much allowance. They have to make up revisions and such to my plumbing which requires customers to pay additional. So in total I had to pay $165 to have my faucet fixed. My plumber would charge me $145. I pay a yearly fee of close to $600 and I had to wait in line for 80 min before I got assistant. This is not right. I don't believe in all these positive reviews. The assistant also hang up on me.

My swimming pool pump leaked so I had to call American Home Shield and file a claim. I went through the automated leave-a-message thing and then the contractor called me the next day. It would have been nice to have whatever needed to be done in the next day or so, but they had to wait for parts. The contractor was very good and professional and the pump was fixed but not immediately. Without my pool working, it could've turned green which would cost me $400 to get it treated and AHS won't pay for it. Also, my pool technician said that the pump housing needed to be changed too, but the contractor just came in and looked at the motor so I’d have to follow up on that next week to be taken care of.

I had a failed air conditioner that I filed a claim with AHS for. This unit was put in two years ago under American Home Shield's policy and it failed a month ago. They repaired it but it failed the same way again after 30 days. I called it in on a Sunday and it was a positive experience. We got through within two or three minutes. Their contractor knew what they were doing. They sent a very experienced guy and he was able to get it up and running. Although, we don't know whether or not the problem is fixed because we think there's a leak in a coil somewhere. They're aware of that concern and they're going to check it again in a month. Plus, if it fails again, they'll replace the entire condenser. I'm satisfied with what was done. We have never had an issue with American Home Shield except for the hour-long wait when calling, but they've always done what we expected as part of the contract.

I was referred to American Home Shield and they're great. But I only have one complaint which is I could never get through on the phone. I kept getting notices that AHS couldn’t get into my bank account to get the autopayment so I went online to change my account. But it wouldn’t let me fill up so I called AHS and I was told that I may have to wait an hour. Then I called back and it seemed that I’d have to wait forever. I finally just waited. I called about four times and that was frustrating. But other than that, it was fine when I needed the help and I went online.

We called American Home Shield for an issue with our air conditioner and we got help right away. Their contractor was very competent. It was an old unit and they fixed it right away. Plus, it's been working fine ever since. We are very satisfied with the experience, the quality of the work, and the promptness. It's very easy to do business with AHS and we're very happy with the service we got.

I've been a customer of American Home Shield for years, but I've thought several times of cancelling my insurance with them because of the problem I had with my air conditioning unit which started in April. I had the whole summer with no AC in my bedrooms and I was frustrated. It was hot in here and hard for everyone. The kids were home because it was their vacation and the colleges were closed. Imagine when the bedrooms didn't have AC during the Holy Month of Ramadan when we were all fasting. We were unable to sleep at night. It was ridiculous as only one AC was working, which was in my small office, so we put the mattresses there and we took turns in sleeping. The worst part was that my daughter got married on June 25 and unfortunately, I wasn’t able to invite even my brother and sister to my home and they had to stay in a hotel because my AC wasn't working. I was so disturbed and upset.

American Home Shield had to replace our AC's thermostat because it was resetting itself all the time. If I set it at 74 degrees, it would reset itself to 80 something degrees. Also, the docking worked, but it looked like it was poured out away from the vent itself. I submitted the claim on the phone, and the representative was great like always. And the contractor did an excellent job. The only complaint I had about AHS was they switched to where we pay them the deductible instead of paying the contractor. It would take four times before the payment gets through. I couldn’t get any letters from them about it but they finally got through. So now, when I call them if I have something that had to be fixed, I tell them that I'll pay the contractor and there is no problem usually.

I was having an issue with the blockage in one whole side of my house, so I filed a claim with AHS online. It was blocked from the upstairs bathroom to the kitchen sink to the basement, and they decided it was the main line or the line that join into the sewer lines. I filed online because when I call I have to wait 30 minutes to talk to someone. However, when filing online I can only say I had one blockage and one faucet issue instead of 3 or 4 blockages. When the plumber came, they cleared the mainline and said it looks good then they left. As soon as they left, I went up to the bathroom and I saw that the drain was still not draining. I called them back and they said they can't come back because they only have one blockage order on the claim and I have to file another one because it's separate.

Everything was perfect except when they sent me two emails saying my bill was delinquent after a week and two weeks because the people that I had paid the money to didn't send it in. I had written a check and gave it to a technician who worked on the water leak. I didn't turn it in in time but AHS finally got it straightened out. They were very helpful and very professional.

I had a plumbing issue with the downstairs toilet and the flush that kept running. American Home Shield sent a plumber who was very professional, knew what he was doing and got the job done in a timely manner. He had to change all the innards, the float and the tank, and then had to do some other adjusting. It took him about 45 minutes. Everything was easy and the service was fantastic. Keep up the good work American Home Shield.

American Home Shield is a great company. They take care of their clients. I had a couple of claims with the air conditioning unit and one with the plumbing where there was a leak in the shower and master bedroom. The leak from the shower dripped down into the garage and caused some damage to it. My little son had splashed a couple of toys down the toilet too and American Home Shield took care of everything.

The air conditioner was not blowing cold air. I submitted a claim both online and by phone but claiming by phone, though more effective, was more painful. I had to sit on hold for over an hour before I got somebody. But most of the contractors were pretty good. They followed the direction of American Home Shield and they did the best that they can to be the middleman. The air conditioning contractor was excellent and I'd recommend him to anybody. I've had two follow-ups on previous claims but with this air conditioning, it has been straightforward. American Home Shield does the best that they can and there's value to their policy.

Our work service order to fix our A.C. is not yet complete. We continue to have problems with it and no one is seriously helping us resolve this problem. Several times I have been calling already. Each time I call, I need to wait for 2 hours at least to get a representative to receive my call. Our A.C. problem started July 19th. A repairman came July 20th deeming nothing is wrong with our AC. That there is nothing wrong need fixing. Just recommended changing our filters. We did. We continue to have on and off problems with the AC. I called AHS multiple times starting labor day weekend. Each time I call there is up to 2 hours waiting time until I get a live person to speak with. NONE was able to help me.

American Home Shield is like a warranty and it's worked well so far. I've talked to their reps a few times and they were very professional. The contractor prior to the last one was neglectful, but that wasn't AHS's fault. AHS had somebody in their list, they contacted that contractor and he was not responsive. So, I contacted American Home Shield and they provided an alternate contractor. Overall AHS is good, but they don't cover everything.

We filed a claim because we didn’t have hot water. I had just renewed our policy for another year and American Home Shield covered our claim, but it was not an easy process. It was very messy. They hooked us up with a plumber who was three hours away. The plumber was not going to come so American Home Shield hooked us up with another plumber and that guy was in Kentucky. I was in Ohio and we live right on the border, so it’s not far away. But, the guy said that he didn't drive in Ohio so he wouldn’t come out and see it. So, we got paired up with a third plumber and that plumber was really nice. He came out and he spent a couple of hours here trying to test our lines and see what we needed to get done. He recommended that we tear everything out and redo it all. It was not up the code and he wasn’t able to work on it unless he fixed everything. He quoted us $20,000.

I had American Home Shield do repairs on my AC, however, I had to call back three times to get to the bottom of it. The first time, the tech checked it and said it was down a unit, so we put Freon in it, but then it continued not to cool. I called them back and he thought one of the filters was dirty, so we changed that. The third time, something was going out in the unit outside, and he replaced that. I haven't had any trouble since then. AHS's rep is very good and informative. I prefer calling and wait time is not too bad since I usually call first thing in the morning. I'm on my third year with them and it's been pretty good.

My dryer stopped working so I submitted a claim to American Home Shield online a month ago. The technician was nice when he came. He fixed the dryer and went on his way. It took him about 40 minutes for the repair and the dryer has been working excellent since then. I only had one experience with American Home Shield but it was worth it. It’s a good company.

The washing machine stopped working and I was getting absolutely nothing from it, so I called in American Home Shield. I went online, typed in my information, and registered it in. Within 24 hours, I had a confirmation that it was logged in and within 48 hours, the company contacted me about setting up an appointment. Then, they came out when they said they would, addressed the issue, fixed it, and went on their way. The contractor that came was fabulous and absolutely terrific. He was personable, very clear and helpful. He explained what was going on, what he was going to do to address it and how long it would take. He was really friendly and cheerful.

I wouldn't recommend American Home Shield. The air duct of my air-conditioning fell and the claim was put in. The air-conditioning itself has been serviced every year separately from American Home Shield. It's been in place and working as long as we've owned the home. At one point, we paid to add Freon in one of our services but the system was working fine until it collapsed. I didn't realize that it was collapsed, I put in an air-conditioning claim first. And then when the service provider came out, he said it's not an air-conditioning claim, it's an air duct claim. And we needed to change that with American Home Shield.

American Home Shield technicians were fine but it would be nice if it was easier to get in touch with someone from AHS to submit the claim to. Their rep set us on hold for a total of three or four hours. It was unbelievable and unreal. She wasn't on the phone for four hours straight. She would call and she'd be on the phone for an hour and a half, and then she gave up because she held it for long and it was bad. But as far as I know, everything went all right finally.

They are ok but sometimes they send contractors that do not know what they are doing. Also it is hard to actually get someone on the phone in a timely manner - as I may have to use a different contact number & when you do online, they do not give the option - or they still call the incorrect number to schedule.

I'm getting ready to drop American Home Shield because I've been paying $56 a month for the last three years and the only few times that I've made claims they didn't cover either one. I filed a claim for the exact same thing a year apart. It was a plumbing issue I had back up in my basement. There was some type of clog. I remember being on the phone forever when I filed a claim but once I got somebody I had no problem.

We had a trouble with our furnace as it wasn't working. So we called American Home Shield to see what was going on and if we truly had to get it replaced. Two days later, a technician came out and checked it. He also cleaned it and said it's working. He was able to finish repairing the furnace that same day.

I have been trying to reach the customer service on the incorrect repair done by two different companies and got charged double. There is no luck in contacting the customer service for last 4 months. Keeping me on wait for more than 2 hours every call. Since there is balance on my account, I can't create any more service requests. When I had issue with my garbage disposal, they said, no technician is available to repair. I paid out of pocket.

I have been an AHS customer for years now. This year my experience has been very disappointing. Both my refrigerators unfortunately went bad almost the same week. The first one is the kitchen refrigerator which is GE (just a few years old) and the second one is my smaller unit which is in my game room one. I have created a request with AHS August 27th for both the refrigerators to be fixed. I have had to call multiple times and be on hold for over 1 hour every time to get an update. The service technician came and mentioned that these can be repaired and ordered some parts for both the refrigerators. After that there was no contact from either AHS or from the service technician until Sept 14th and the appointment was set for Sept 20th. For the kitchen refrigerator, the parts were replaced and still it did not fix it. The service technician mentioned that the refrigerator needs to be replaced.

I requested service on 6-3-2017 for a cooktop, a dishwasher and a washing machine. The guy took about a month to finally show up. Told me he had to replace the cooktop and dishwasher and could repair the washer. He got his $75 to do the job and now won't answer the phone. I have called AHS and talked to 4 different people there that have been NO help. The one today hung up on me. I am at my wits end on this. The BBB and local TV stations are next.

Washing machine was making a loud grinding noise (like a cement mixer). Called customer service and paid a $100 service fee for the visit. Serviceman came and said it was the transmission but as long as the washing machine was still running there was nothing they could do to fix or replace the machine... Therefore, we had to run a washing machine that may or may not have been optimally washing our clothes until it completely stopped working and then pay an additional $100 service fee to have another company come back and determine what service might or might not be provided!

When I submitted a claim to American Home Shield for my plumbing issue the first time, they told me to make sure that I had everything and to give them the specifics, so when they come out, they can get everything squared away. It's also to make sure that the person they sent out would come to the right address and know what they're looking for and for me to keep it at a time that I was able to be there because I drive a waste truck and I'd be out all day. The contractor that they sent provided good service. This is the second year I've been with American Home Shield and I've been very happy with them. They talk to me nicely and they’re very professional.

I did two claims with American Home Shield and both times were quick and easy. First, I had an electrical issue and then I had them come look at my electric furnace. I submitted a claim online and it was efficient. They called me back right away to let me know they were sending out a local team to take a look at it. Then there was supposed to be a follow-up and the contractor company that came out said that they were going to contact American Home Shield to see if the issue was going to be covered and then let me know what the next steps were going to be. That was about two weeks ago and I haven't heard anything back. So I tried to call Home Shield today but the phone lines were busy and I was on hold for a very long time. Other than that, everyone has been courteous and came back to me in a timely manner.

I filed two claims with American Home Shield at the same time. One was for the air conditioner and the other was for the washing machine. They were helpful and didn't give me the runaround. Also, I could log in to their site and see what's been claimed or what's been paid. The contractor they sent out came, looked at the washing machine and decided that he needed to take it to the shop and have it repaired. Then, he called one day and said it was ready and he was bringing it back. It was promptly resolved. For the air conditioner, they didn't have anybody in our area so they authorized the repair and it's been fixed. I paid for it and they're going to reimburse me. AHS did what they said they would do and everything has been good.

My air conditioner went out on Thursday and we were having company on Friday. It was really important to get it fixed because the temperature's supposed to be hot over the weekend. I was so frantic so I called American Home Shield and they connected me with somebody that they sent out before for our furnace. The reps were very helpful. The contractor came out Friday morning at 9:00. He was there on time. He replaced something, everything was taken care of and the air conditioner was working again. He cleaned it out and did a great job. I was very happy and every part of my experience was professional and efficient. I appreciate having American Home Shield.

I filed two claims with AHS, one was for the air conditioning and one was for the plumbing, and the process was very smooth. There was a little bit of rockiness with the plumber initially but when I spoke to them, I found that it was because they had people out on vacation and they were a little short-handed. The air conditioning people were great. They got in touch right away and were here right away. They solved the problem and we were happy.

I submitted a claim to American Home Shield today and also had submitted claims before for a washer and plumbing. Doing the submission is really good when it's online but the website wasn't working today, so I had to call and that was pretty easy too. The technicians they’ve sent in the past have been great and gotten it right on the first try. My experience with AHS has all been great.

They failed to cover two claims I put in and did nothing. This was in January and it's still not fixed or repaired and they sent me a provider that is being investigated.

The air just turned off in general and it was leaking. I sent American Home Shield an email when I submitted the claim and I filled it out online. AHS got me in touch with the company. Contractors came in and said it was the filter. Then the air shut off again so they had to come out again. It turned into a nitrous test to find leaks. But besides that, they were good. It just takes extremely too long to get in touch with the reps every single time we call. The claim is actually still open since it hasn’t been resolved yet. They’re always contacting me to let me know what’s going on.

I had American Home Shield for approximately a year with no claims other than with the electrical fan and my smoke detector that I had a problem. Submitting the claim was a very simple process. I did it online and followed through the whole thing. American Home Shield sent out an electrician who analyzed everything. He was extremely professional and said the smoke detectors and the fan needed to be replaced. He then came back with them and I was very pleased. I already have recommended AHS to a friend.

Submitting a claim over the phone for our garage door opener was fine. The contractor that came out did his job well and he explained to us very well. However, the repair was not covered under the contract. I had to pay over $300 for it. Then I also paid American Home Shield the $75 service fee. So, I ended up having to pay them and the contractor. The new policy is that you pay upfront. It used to be for a year that we’d pay the contractor once they completed the job.

I called American Home Shield because I had a repair for my washer. Sears came out to fix it in August. They needed a part so they came back September 6th. And then they discovered they needed another part which they ordered. They scheduled our appointment for September 14th. They came out and put that part on and found out that the part that was sent in was defective. They were trying to fix it, now they're trying to locate another part and they're having trouble locating it. Sears couldn't locate it. Somebody at American Home Shield and the authorization department called Sears, got the part number, and put in a search for that part. She was supposed to get back with me today to let me know if they found the part and I hadn't heard anything from anybody, Sears or American Home Shield. And I've been out of washer now for about a month.

I received a bill from AHS, which never happens because when service occurs I pay my co-pay at the time of service. As a member since 2001, I have had some issues but not like this and they aren't earth shattering... but the problem is not fixed and I am still being billed for something I already paid for. Sears came out to fix my refrigerator on August 7, 2017. The complaint was ice in the freezer and unusual noise. He removed a screw and replaced it with one that apparently fit better. IDK why. He was literally there long enough to change a screw and bill me 50.00 which is NOT the co-pay and I said something at the time but he said that what was he was going to charge for the service.

American Home Shield is a great company and they’re worth the money. The last time I had their service was for the sump pump. The alarm kept going off. I put the claim online and it was really easy. The guys who came out to fix the sump pump were decent and took about 25 minutes to finish up. The sump pump's working since then. I like American Home Shield and I will recommend them to a friend.

The last time I filed a claim with American Home Shield, it was to get my central vacuum back in order. 99% of the time that I’ve submitted claims to them, I did it over the phone. The rep was very professional, friendly and courteous. He was topnotch. However, it took over a month for the central vacuum to get corrected because of the vendor that we were using. He had to order a part and when the part came in, it was broken. He ordered another part and we had to wait for that. Ultimately, we decided that we weren’t going to fix the current central vacuum that we had. It was just a little tedious because it took over a month to actually decide on that. And AHS wasn’t willing to fit the bill for the whole thing, so I wound up dishing out of my own pocket to buy a new system. American Home Shield paid the portion that they could to the vendor.

I went online to submit a claim to American Home Shield and had someone come out to look at my washing machine. The contractors were very informative and had our best interest. Since the repair, everything’s been satisfactory. I've also been getting emails and text messages for updates from AHS and it’s all been good.

I had a claim for a well problem and I had no trouble submitting it to American Home Shield. The only problem I had was that AHS said they would call back but they never did. I waited until 4:30 and when I couldn't wait any longer, I had to do something. I had to get somebody in town to do it. When AHS called this morning, they said what they had in our area was not qualified to do well work. I used them before and they had been fabulous, so I was very disappointed. I'm paying and added that well onto it. Why have it on there if they don't have any contractor that could be able to do it?

It's very hard to get through to AHS. I waited for someone to answer on the phone for hours. It's not a very good experience when you're without air conditioning and it should not be that way when you pay that much money. They need to make themselves more available to their customers. But when I finally get to talk to them, they're okay. The contractor was good and very conscientious. The problem was weeks later, I started getting a bill from American Home Shield for the contractor's $75. I had already paid the contractor but I still couldn't get the bill off and kept getting reminded of it. When I finally got a hold of them, again after about an hour's wait, the lady said she would be removing it. But she also said she could not send me a confirming email. It went on for weeks after that. They said it only comes off once a month and that's not very good. I'm not at all pleased with them.

Our AC quit working a few weeks ago so we submitted a claim online to AHS. Submitting the claim went great and I got an email within an hour. The contractor was out within 24 hours. He didn't park in my driveway, but parked on the road and didn't block anybody. He came in, introduced himself, and we went down to the basement. He looked at the heating system and my hot water heater to make sure they're good. He looked at the main switches, the main box and then looked at the thermostat before going outside. He immediately knew what the problem was. He got the stuff out of his truck, started working on it and finished in no time. He was very professional, thorough, courteous, and kind. Plus, the AC worked perfectly ever since. I started with AHS in July and they've been great.

American Home Shield has been somewhat disappointing. I set up a claim for my microwave online and it took a couple of days to get a technician out here. They checked it out and fixed it since they had the part. It was easy, in and out. Unfortunately, I had a couple of not so great experiences as well. When logging in the American Home Shield website, they have an option of doing a re-key in addition to filing a claim. I thought it would be a great idea since we had just moved into our new house. So I put in a request for that and I got an email back saying that it had been assigned. Then somebody called me and set up an appointment. But on the day of the appointment, they were a no-show, no call. I called them and left a message but I never heard back. I put in another request for a re-key. I ended up being called back by somebody who left a message saying that he can come and do the service. But I was out of town at that time.

I’ve had my home warranty with American Home Shield for six years now. First of all, the customer service in terms of being able to talk to somebody in person wasn't good. When I called, it was always hard to get anybody on the phone and, if I was able to do that, I had to hold on for 30 minutes. Recently, the garbage disposal unit at my other house where my daughter, Nikki, lives was leaking. I submitted the claim online the first time because, when I called AHS, the reps told me that I can file my claim online. They had recordings, left messages, or texted me, but I had a situation where I needed and wanted to talk to somebody because I didn’t want to use the same service contractor that they had sent out before. But it took too long to try to get someone.

There was a leak in the ceiling under the second floor bathroom. I called AHS and I was on hold for over an hour. I was trying for over a week and it kept saying the wait was a minimum of one hour. I didn't have that kind of time, but then I finally called at this weird time and the wait time was for 30 minutes. An hour and 15 minutes later, I finally got some guy on the phone and he told me that the claim isn't covered and they were going to have to send me to some place else. I said I was not waiting and they needed to check that the claim is covered since I've had something like this happen a couple of years ago wherein the plumber took three months to fix the problem.

I had a very good experience with American Home Shield. They took care of us really well. My wife called and told them that something was wrong with our freezer. They set it up with a company to come out and fix it. It was all nice and neat. The claims rep was really nice and friendly and the contractor who was sent out was very professional and did a really good job. Everything has been fine since the repair.

We had a problem with our dryer a month ago. It was spinning but it wouldn’t produce any heat, so the clothes were just flopping around and not drying. I submitted a claim online with American Home Shield and that was a very easy process. The contractor who came out was courteous. He had the parts he needed. He was also quick and he did the job all right that day. He gave me his business card too. After the repair, the dryer was working and drying my clothes. I’m very happy with the service and it was an excellent experience with American Home Shield.

We bought our first house back in May of 2017. The seller was required to purchase a home warranty for the first year, of our choosing. We choose American Home Shield because it seemed to cover everything! Just recently, on 9/17/2017, our water heater went out. AHS dispatched a local plumber to come see what he could do. He quickly told us we needed to replace it, which we were fine with since that equipment was covered by warranty.

We have been customers of American Home Shield for quite some time. We recently had issues with air conditioning and were totally ripped off by the contractor who said AHS denied our claim. The problem had to be solved, so we had to pay the contractor over $350.00 - plus the $125.00 service charge to AHS. Over $500.00! Trying to get answers from contractor AND AHS (for over 3 weeks) has been fruitless - as they both say they will call us back time and time again - no one has called or tried to straighten out the problem. Why spend a monthly fee for a service that leaves you high and dry. We will be canceling and reporting AHS and the contractor (Cool Experts) to BBB.

This is the worst company starting with when you call them you are on hold for over an hour but if you want to buy one they answer on the second ring. Does that tell you something. They hire the worst contractors and I have had so many problems with the people they send out as they can't fix anything. This late one was my Fridge freezer would not cool down. They sent out 2 different companies and they could not fix it.

I manage some properties for tenants and the latest claim I submitted with American Home Shield was a couple of electrical issues with some outlets and a couple of ceiling fans. I called AHS to do that and it was very easy. The interaction with the rep was anything that anyone would expect. They said they'd have someone help me and they did. They were pleasant and it was a positive experience. My tenant was there for the contractor but the job got fixed and everything is working fine now.

We had our central AC unit fail and contacted American Home Shield on Saturday 9/9/17 and waited a hour before we could speak to someone. They had us call back on Monday 9/11/17. Again we waited at least a half hour before we could even speak to a rep. They scheduled a technician to assess the problem on Wed. 9/13/17. He said the condenser's compressor failed and needed 6 lbs of refrigerant and said it would only take a couple of days to get back to us. We called to see when they would come and they said they gave us a scheduled repair date of Monday 9/25/17.

We purchased our house in 2013, inherited American Home Shield, and we’ve been with them since then. We contacted them in September for our central air and we had replaced the air conditioner. Then two weeks later, the refrigerator went out and the contractor who was repairing it said that they had to get a work permit and we had to pay extra for that. I called downtown to where the work permits are given out and the repair company never applied for a work permit but charged us for one. Then I called the contractor company and asked if the work permit is supposed to be displayed in front of the house or the window or the door and they told me that they don’t display work permits because they’ll make the taxes go up. So I called American Home Shield about it and the rep told us that they could give a work permit at any time. But it’s useless then since the work was already done.

The previous owner of this house purchased a home warranty from American Home Shield for me and my husband. So far, it’s been useless because everything that it's supposed to cover is not covered since everything is considered to be a preexisting condition. Also, all the things that are covered by our warranty are too old for American Home Shield’s coverage and we have to pay out of pocket for them. The owner spent around $800 for this warranty and with that money, he could’ve done something that wouldn't have cost me such as termite treatment or the wiring.

I had a claim with American Home Shield about a year ago for my ice maker and icebox. That didn’t go very smoothly because the guy they sent out couldn't fix it. I asked around three times and they couldn't even get it fixed and didn't act like anyone's doing. So, they got me a new icebox. Then recently, I had a claim for the motor on my air conditioner. When one's calling the first time, there's a 10 to 20 minutes wait before one could get to an operator. But this time, I got them quickly on the phone. The problem was figured out real quick and I got another motor put on. The contractors were really good, professional, and did a good job. American Home fixed me up.

My boiler was leaking. I submitted the work request online and that was fine, but the company that did the work request said they had to wait on the phone for two hours just to speak to American Home Shield to submit the claim. They said it was a terrible experience. Sometimes, they got disconnected and never got a call back. So, it took three extra days to get my boiler repaired because of delays from Home Shield. Even I tried to call and every time, it was more than 30 minutes wait of the pre-recorded message. They should add more call center representatives so the wait time isn’t as long, and they should also call people back if they get disconnected. I would not recommend American Home Shield, and I'm planning to cancel. I realized they cause more delays to get things repaired.

When our keys weren't working, I submitted a claim with American Home Shield online and then I got a phone call. The guy AHS sent was really polite. He called when he was 15 to 20 minutes away just to give me a heads up, which was really helpful. He was also really efficient and switched the keys and gave us some new keys. However when he left, they weren't working. I don't know if I'm allowed to call him back, or he can come back.

It's been great with American Home Shield. Recently, my microwave and my dishwasher were not working so I submitted a claim. Since the repair, the microwave and the dishwasher have been good.

We were having problems with our ice maker and we couldn't figure out what was wrong so we went to the place where we got it from but they didn't have any more models. So I called American Home Shield and they said they will refer me to someone who could take care of my concerns, people whom they have been with. The next day, the contractor called and said they will be coming out but they were unable to make it on the time that we agreed to. So we’ve set a second time and they came and said they were going to have to replace our model and will be back in a couple of weeks because they didn’t know essentially how long it would take to get the parts.

My refrigerator needed to be repaired and I was trying to call American Home Shield's repair service, but they put me on hold for 30 minutes so I ended up submitting the claim online. I didn’t hear from any rep since it was right in the middle of the major hurricane, but I guarantee that there were other people with more important claims than my refrigerator. The contractor that they sent needed to do a follow up because he had to order a part but he was outstanding and I would highly recommend him to anybody. AHS has always been awesome, and I referred them through the years that I've had them and got 20 people their way.

The light switch in my closet messed up so I filed my first claim to American Home Shield. Both their rep and the contractor were good. They sent a contractor who was really nice and fixed the switch perfectly. Everything went great.

I had service work done on my washing machine and my air conditioner through AHS and I'm very happy with both since the repair. I submitted the claim online and it’s very easy. Also the contractors that were sent out were wonderful, informative and helpful. They were very accommodating to my work schedule and prompt about getting my things fixed. But I had an interaction with a claim rep before that was not as good as the other services. My bathtub was leaking and I scheduled a service for my bathtub. Between the times that I have them scheduled to come out and before they came out, I discovered that it was not a plumbing problem so I cancelled that service. I called American Home Shield twice to get my $75 back and I still haven't gotten it.

I filed a claim with AHS for my sink. The rep I talked to was a nice young man and setting up the appointment was quick. I've been with them for a number of years and I like them. The only thing is getting someone to come and do repairs. A lot of the contractors here in my area don't like to work with AHS, 'cause they say they don't get paid.

We had a plumbing issue and when I called American Home Shield’s customer service phone number, the reps were very friendly and helpful. However, the contractor took a little longer to contact us. We called American Home Shield on a Friday morning and we didn’t hear from the contractor until Tuesday. They should have at least reached out to us. But once the guys got here, it was fine. They were also helpful, friendly and knowledgeable. They completed the work and they fixed our plumbing problem. I would recommend American Home Shield. It is great to have the peace of mind that they are there to help when things go wrong that you’re not expecting.

We have have faithfully paid for our home warranty for over 13 yrs with very few occasions to call AHS. This week my air conditioner started leaking so we called our home warranty company thinking we would pay the $75 copay and be good as new...NOT! They informed of all these "upgrade" parts and tons of freon that are needed that they do not cover. Pretty much every piece that's needed was under their "We don't cover" clause. It's going to cost of $1400 out of our own pocket. I feel like I'd been scammed all these years. I will make sure that all of my friends and coworkers know better than to choose AHS when they're looking for a warranty.

My husband has passed away. I no longer want American Home Shield coverage. I am disabled and deaf and have no cell nor TTY phone and they have NO way to contact them through email or any other way that I can use. I truly believe all these great reviews have been paid for by the company. Any institution that discriminates against the disabled and deaf should not exist. I need to contact them and I cannot. The ONLY way they accept ANY contact is if you want them to do something. My husband died the day they were supposed to come out and fix our electricity and since he is gone I no longer can afford the coverage. They took all the money I had in my account PLUS caused an overdraft BECAUSE they cannot be contacted. I guess I'm going to have to hire a lawyer and/or engage the senator.

When my husband calls in to American Home Shield to file a claim, it takes within a day to get a contractor out unless it's on a weekend, and the ones sent out have all been nice. We have a Sub-Zero type of refrigerator and the first contractor that they sent didn't know how to deal with it. They were supposed to place a part out and order but they didn't do it. So, it took a month to get it done. The other claim was for the AC. They came out because it kept freezing up and they fixed whatever was wrong. We were happy and satisfied with the service.

My refrigerator kept dripping water and it had been an ongoing problem. I talked to American Home Shield about replacing it but they offered $200 and I couldn't buy a refrigerator with that. Finally we got a repairman and they fixed it but they almost rebuilt the refrigerator. They replaced the icemaker and another unit at the back that controls the operating process and the parts cost about $400 so it doesn't make sense.

I’ve had a bad experience with Home Shield last year and I'm about to cancel. My drain clogged up and I got the guy they sent for three days to fix it. It was too much problem and I paid $460 from my pocket when normally it should be only $75. I called them so many times to submit the claim and then they told me they’re gonna fix it and I got to pay stuff and I said, “Okay.” But if I had $600, I can get anybody to come and fix it. The guy who came tried the best that he can do but he didn’t know and he put in all new new parts in the drain that cost a lost of money. I also had a broken stove and fridge that he fixed and he told me I’d pay the $75 the first time so that I won’t pay the $75 all the time. But when I called Home Shield, they said I have to pay all the stuff. I’ve been with American Home Shield for 5 years but I do not want to do it any more.

I had American Home Shield 25 years ago when I bought my first home and I had a terrible experience with them then. And when we bought our newest home, which is our fifth home, our real estate agent talked us into getting American Home Shield and we did. Our central air conditioning system went and it took them so long to respond to us. Then after responding, they had somebody come out who didn't fix it correctly. Plus, every time somebody has to come to my home I have to take time off of work.

The air conditioner was working one day and the next day, it wasn't. I checked to make sure the fuses and the circuit breaker had not popped and then I called American Home Shield and told them what the issue was. They explained to me that they collected an $80 fee. Rather than the contractor, I gave them my credit card. It couldn't have been any more simple. They had a representative tell a contractor to call me. I could tell by the phone number that the guy was farther north than me. But he came out within a day and was able to fix it. He troubleshooted it at first, diagnosed what the issue was, determined it was a blower motor which he happened to have in his truck, and was able to replace it out. He was professional and he took pride in himself. He was more than willing to clean up his mess but I told him to not worry about it because I was getting ready to do some work in that room and it's going to get dirty again so I'd take care of it.

I use American Home Shield all the time and I’m happy. I use it for my listings and the only thing that I’d like to see happen is for the vendors to let us know once a job was done. If a plumber went out and did the job, we need an invoice saying it was done.

My garbage disposal wasn't working and I submitted a claim with American Home Shield over the phone. The contractor was on time and professional. And it's been a good experience. I’m satisfied with AHS.

We bought a house in the beginning of July and we've been using American Home Shield. When a plumber I got from them cut open a hole in order to change my shower valve, that hole needed to be patched up. It was easy to file with AHS but the difficulty was the plumbing company that we used, specifically with an employee who just called out a lot but did not show up. We took some time waiting at home for this person. I talked to somebody regarding that issue at American Home Shield and they gave me an alternative if I didn't hear from the company. But somebody was finally sent and he did a great job.

Most recently we submitted a claim for a heating issue. The system had a leak on it from condensation and it was low on Freon. American Home Shield came and charged it. Their contractor was good. However, nobody works on the weekends and we usually have emergencies on Saturdays or Sundays. So, we have to wait until Tuesday to file a claim. But once we got the claim submitted, it was done by Wednesday so it was still quick.

My water heater broke and I called American Home Shield. Their friendly representative called a plumber, and then, the plumber called me. It was really easy on my part, and the water heater works perfectly. I was put off that my rug and my welcome mat outside were stained when they carried the water heater out. But, I cleaned it and it's fine now. My experience was quick and easy and I didn't have to deal with calling around a bunch of people. I just called AHS and then the problem was fixed.

I called American Home Shield when our ice maker went bad, and they responded to me immediately. The reps were friendly and kind to me. And whoever took my information when I called in was very, very, very helpful. American Home Shield sent someone to come out and put the ice maker in good order, so everything was fine.

American Home Shield was timely and the companies that came did a good job. However, I would like to see a direct phone number because all the emails I got from them were not replyable and I didn't see a customer service number so that I can call them if I have questions. I only got the data of the companies that came to fix the problem. But other than that, everything went fine.

We were selling our home and we bought American Home Shield for the buyers and for us, too. Our realtor told us about it and it was the smart thing to do. We’ve utilized it twice, one for an electrical deal and another one for air-conditioner. Submitting the claims was pretty easy and flawless by using the computer. Both of the technicians sent were very knowledgeable, helpful, and easy to talk to. I recommend American Home Shield highly. It's a good investment. The contract we’re trying to put on another house right now also has American Home Shield.

We filed two claims with AHS. First, the pool heater wasn't working and we had someone come out. He came and then never came back. I even tried calling him directly but never heard back from him and the pool heater still doesn't work. Our washer also wasn't working. There was somebody who came out and fixed it and he was good. We had to pay $75 every time we called. It takes forever to get through and sometimes I'll be on hold for an hour. It's frustrating that I have this policy and paid even more money and the pool heater still isn't fixed.

I wasn't too pleased with my last claim. The AC went down on a Saturday and I didn't have any luck in getting anybody to come out on a weekend or even on Monday. I called them on Tuesday so it took a long time for the service technician to even come out. He was pretty good but I did not like the attitude that I got when I called them. It was, "We'll get to you, we'll get to you."

We recently bought the house and we're very happy we have American Home Shield backing us up. We had two issues, the air conditioner and the heating, so I called AHS and it took a couple of minutes to speak to a rep. My call was taken seriously and they responded very quickly. The contractor was on time and did their job in a very professional manner, quickly, and efficiently. The air conditioning unit took a few tries but I knew everyone was trying the whole time and the job got done eventually. Everyone was very helpful and it was a very positive experience. I already have recommended American Home Shield.

The toilet in our master bathroom was leaking and American Home Shield had it replaced. I phoned in the claim in the morning and spoke with a representative who was very helpful, asked us all the questions, scheduled it out with a repair company and made sure when we could be there. The repair company then called us that afternoon and came out the same day. The owner of the repair company was the one who initially came out and did the estimate, and they determined that the toilet needed to be replaced. They ordered a new one and someone else came out the first of the week to replace it. Both were very courteous and called ahead to make sure we knew they were on their way and when they would be there. Overall AHS was very professional and they met our expectations.

We filed a claim for our toilet, and American Home Shield's service person came on time and was professional. He put new pieces in but it didn't work. The toilet worked when he was here, and then as soon as he left, it went right back to what it was doing. So, they're supposed to come back out. But overall, our experience was fine.

I have a serious problem with my home (leak). I cannot even find out if I have coverage. There is a contract download on the website but it doesn't work, I've tried 3 different browsers. There is a chat function on the website, but it says there is no one available at 10 am on Friday. The phone system is impossible. It recorded my options erroneously several times. When I finally did get sent to an agent it says more than an hour wait! If I could get a refund and get with another warranty service I would do it now.

Our oven and gas stove was not working properly. We’ve had some difficulty in submitting a claim to AHS the first time because the previous homeowners had purchased the original warranty and they had their phone number in the system. We kept waiting for them to call us but they weren’t calling, but that was an unusual circumstance. Otherwise, we called them and they came the next day last time. The contractor was here in half an hour and it was super fast and simple. Early this year, we had our water heater replaced and it was a multi-step process but it was resolved. Although it was a little more expensive than we’d hoped but we have our new water heater because the one we had was super old. For us, AHS is a great value for the money. It’s nice to be able to just make one phone call or one online initiation of the claim and have it dealt with from there. It’s simple and it works.

Our AC seemed to be not working and we thought it was totally out, but it was running. We called American Home Shield and they sent the mechanical place around our area. The mechanical people made the situation better by doing some adjustments on the vents and it's much cooler. They also told us about the stuff we didn't know about our unit, so it's good to know.

When we first moved in, the air was out. When the tech from AHS came out the first day, he couldn’t fix it because it was really faulty. He came back out the next day and it was only the filter so he told us what to do in the future to prevent that problem. All in all, it was okay. It was hot but it's been great since the repair.

All has been good with American Home Shield but their prices are getting high.

The microwave wouldn’t turn on, so I submitted an online claim to American Home Shield, and it was an absolutely simple process. Overall, they were outstanding.