American Home Shield Reviews

I needed my kitchen faucet replaced. I filed a claim with American Home Shield online then the tech answered me the next day. He was there on the time we had agreed upon and he was sociable, very courteous, and very professional. Everything has worked perfectly since the repair.

I've had several claims with American Home Shield, the most recent being a half bath that was leaking in the wall. We submitted it online and then followed up with a phone call. I usually have to wait till they call back, like if I call five times, I'll probably get an answer once. We had a plumber and a drywall person, and my husband was there for that appointment. The drywall person was awesome and fast. The plumber had to come out twice because initially, he thought the leak was from the roof but it was actually a pipe. And then, he had to come out twice for the bathroom and twice for the dishwasher. I had to call back and make a new call for the half bathroom because when he came out the previous times, I showed it to him but I didn't have an actual call-in for it.

My water heater was leaking and it was very easy submitting the claim to American Home Shield over the phone. The contractor was very good. He did it immediately and I had no problems at all. But they couldn't repair it so they replaced it and the new water heater is excellent. My first experience was very good so I'm happy. I would advise anyone who would ask me about American Home Shield to take it.

We had a leaking faucet and usually filing a claim with AHS takes about two minutes, but this time, it was quicker than usual but was not a hassle. The contractor company AHS sent was on it and sent texts when the plumber was on his way. The communication was great and they showed up right on time. The plumber had to replace the capsule thing under the handle. He was the best plumber AHS has sent. And that's why we keep on renewing with American Home Shield.

I'd never really considered anything like a home warranty but I ended up having the American Home Shield coverage when I purchased the house as part of the purchase agreement and the previous owners were going to pay for the service. It turned out really well since we've only been in the house for about a month or so, and our first experience using AHS worked out to be a good experience. We had an issue with the furnace lighting up then it would shut down. It will only run a few seconds and then, it wouldn't bring the house up to heat. I submitted my claim through the Internet and it was easy. I'm hearing impaired so sometimes the Internet is better. Then the contractor they sent was very friendly. He arrived on time, he got busy, fixed the problem, and replaced the part. Now the house stays warmer and the furnace runs correctly. The warranty has been a good investment so far.

I had two claims to American Home Shield. One was for a refrigerator and one was for a light switch. Both claims were filed online and the technicians were out the next day in both cases and they were neither very communicative. Since I’ve been using the wrong light bulb, I found out that my light switch could only accommodate incandescent bulbs, and I had no idea of any of that. If I hadn’t asked questions, I wouldn’t have found out what was wrong. I asked the guy, “What’s causing it to act like a strobe light?” And he said that I can’t use fluorescent lights with the dimmer switch as it was not set to work with fluorescents. I asked him, “What about halogen?” to which he said that it also was not set for that. I told him I wanted to start using energy efficient lights.

I had a problem with the other few stuff in the refrigerator but the main problem was the icemaker. The contractor went here and they fixed it up but they forgot to put the little metal bar that automatically shuts the icemaker when it’s full otherwise it produces more ice. After that, I called the company and I told them that the icemaker was producing ice like crazy and it could not stop. I asked them when are they going to come. I told them it has to be Monday or Friday before 12 PM because I have to go to my work. And it has to be after 4:00 if it’s Tuesday, Wednesday and Thursday.

I had a leak underneath my kitchen sink and the AHS rep said that they would have someone to come out later. She called back to let me know when someone would be out and the timeframe. A contractor came in with a younger person who assisted him. He told me about some work that had been done previously and wondered why the plumber didn’t do something else that he thought should have been done. He resolved the issue and we haven’t had any problems since.

Our fan in the living room was loose and it was about to come off. I waited for a month then I filed a claim to American Home Shield online. I didn't realize it was that big of a deal until I put it on high and it was rocky. And then, I put it on higher and it just got real rocky. The light above the kitchen sink had a buzzing sound and the electrician fixed that too including the light switch. It was backwards and he had to switch it down to go up. He fixed the buzzing and replaced the light above the sink.

I had a plumbing issue recently and American Home Shield's online claims process was good. The timeframe that it took for them to get back in touch with me after I submitted the claim was also good. All the contractors that I dealt with were really helpful and knowledgeable. There hasn't been any leak since the repair, so it's great. I've been with American Home Shield for a while, and I would refer them.

I called and spoke with somebody at American Home Shield and the lady was very nice. But the guy that handled the issue wasn't very nice. He called me before he came out which was fine. I was at work and my son was at home. And he told me that he was going to call me once he looks at it, after he looked at my unit to tell me what was wrong with it. But he gave me a call after he had already added the Freon and didn't call me to tell me that that was what it needed. I was upset about that. And he didn't check it for leaks. I asked him why he added it without calling me and he said he didn't know and that he was just adding it. He also said, "Well, I can remove the Freon then." So, he was being smart-alecky with me. And then he charged me $90 on top of the $75 that I had to pay.

When my dishwasher was making a noise, I called American Home Shield. They were polite and they got someone out fairly quickly. The contractor was really good. He was efficient, friendly and professional. He fixed the dishwasher in one appointment and now it works fine.

I had an easy experience filing the claim to American Home Shield for the washer. I called it in because I wasn't at home when it went out. The technician came out and he was straightforward. He looked at it and said that it was going to cost quite a bit of money to fix. He didn’t think he'd get the parts because I pretty much had to have a whole new washer. It took them four days before they figured out what they were going to do. I was without a washer the whole time and it was expensive going to the laundromat. They couldn’t repair the washer and they're supposed to be delivering a new one on Monday. I got a front load to see if it would work better than the top load.

I usually file my claims on the phone, and it’s done really quickly. The AHS reps always give me a number of who they’re referring me to. And then, if I don’t get a call from the company within a reasonable amount of time, AHS usually calls that company and set something up. We made an appliance claim recently when our dryer went out. My husband was saying, “We should just buy a new dryer” and I said, “No, that dryer is a better dryer.” And it was awesome that they told my husband as well that that dryer was a good one and it was very well worth it getting fixed. It saved us some money.

My most recent claim with American Home Shield was for a washing machine and I did it online which was very easy. After submission, it took them a day and a half to get back to me. The contractor came on my convenient schedule. He gave me a few times and made me pick. He came on time when he said he was going to and he fixed it. It was all good. I highly recommend American Home Shield. They've already fixed a couple more things for me. So far, my overall experience with American Home Shield has been excellent.

Our icemaker quit working and the clothes washer started to leak. I submitted the claim to American Home Shield over the phone and I called them on a late Friday afternoon. I was on hold for over 48 minutes before I finally hung up so I was really pissed. And I even told them that when I finally got ahold of them the following Monday. A recording that would have come on and said, “We’re now closed. Please call back on Monday” would have been better than getting that same cycle, “We’ll be with you in a moment, your call is important to us”, for 48 minutes. I was really ticked off about their automated service that day. But every time I talked to a human being, they've been very good.

I had my microwave repaired recently because it was not opening. This was my fourth claim to American Home Shield and each time, the process of submitting the claim has been very efficient. American Home Shield sent a very good contractor. They came from Topeka. They were on time and they were nice people that I have kept their card on the fridge for things. The push button was broken, so they changed the whole panel. Even if something is not covered, I will be using them. Everything is great and that's why I renewed my contract with American Home Shield. It's a wonderful service and very affordable. With AHS, I've got peace of mind.

We had contractors sent by American Home Shield for the dishwasher that wasn’t draining properly and the lights downstairs that were flickering. My wife was the one who filed the claim and she dealt with the contractor who fixed the washing machine. On the other hand, I dealt with the contractor for the lights and I was fine with him. The lights looked like it was about to start up and the contractor fixed them, but they're now flickering more than before.

We found out that our water heater wasn't working efficiently so we submitted a claim with American Home Shield. That was easy. We made the call and they got somebody out. However, the tech was a little unprofessional. He had his wife with him and I don't know what she was here for. And the first day he showed up, he was in a white shirt and jeans with a little makeshift badge that said plumber on it. The next time he showed up, he was wearing another white shirt but he had his plumbing company's name on it written in Sharpie. He was just an odd individual.

We got signed up with AHS through our realtor. When we bought our house, part of the deal from our buying agent was that he was going to give us a home warranty. He usually went with a different provider and he had been passing American Home Shield with one of the local vendors. He opted to give them a try with us just to see if we like it or not.

Submitting a claim with American Home Shield has always been easy and they always take good care of us. I've tried doing it online but it irritates me because I'm not tech savvy so I just talk to a person. The reps have been great and they always do a great job for us. Everybody that they've sent has been fine with the exception of anyone out from Sears. I don’t like the Sears people and I don’t like them to come. I've had negative interactions with them almost every single time without fail. My air conditioning system was repaired recently and it has been perfectly fine ever since. The tech was well-mannered, clean and punctual. He did exactly what he needed to do and I couldn't be happier. I like American Home Shield and we've used them all across the United States for all of our homes. I tell people all the time not to own a home without it.

My washing machine quit working so I went online to submit a claim, a process that was very easy, and the next day, somebody called me and set up an appointment. I was shocked at how quickly that happened because it was right around Thanksgiving. The contractor then came and he was very good. Apparently the unit needed a motor. He ordered that and then he called me and set up the appointment to come place it in. The only thing I'm worried about is, he told me that he spilled some water that was left in the tub because he had to get the motor in. He told me to not worry, but a month later it's still wet, so something's leaking somewhere. But the unit's working fine. I was pleased with the service.

I called two plumbers for a different reason but I told them that the water wasn’t coming out of my faucet at full force. Both of them gave the same answer, to just soak it and seal it all. But I thought it wasn’t that and I kept thinking that there was some debris from the pipe going through and clogging it. I started investigating and I even took a picture under there and sent it to one of the plumbers. I had a sneaking suspicion of what it could be and although they kept suggesting that I might have to get a new faucet, I could tell that was not the problem.

Water was overflowing, coming up out of the tub and out of the toilets. I called American Home Shield to submit my claim and it took longer to get ahold of a rep than talking to them. The technician called me within 24 hours and they were out to the property in 48 hours. I had a good experience with the technician. Having a home warranty is really valuable, the way American Home Shield cares. I do not stress as much about taking on the whole burden of the problem. I have recommended them. I told other people that if they want to release their pressure on a home property to somebody, get some insurance and they’ll help them not think about it as much.

I recently filed a claim online with American Home Shield for a furnace that was not working and it was very easy. The site is very user-friendly. The first contractor was a bit late but he had some car problems and it wasn’t much of a big deal. We thought we had fixed the furnace, then they left. Did the same thing the next day. I re-initiated the call and called them directly versus back to American Home Shield. They came out at home again and then repaired the item. The only thing that my wife dislikes is they do not do any type of preventative maintenance. The biggest problem would be the annual HVAC, your heating and your air conditioning that you want for a possible preventative or identifying problems that are gonna be sooner than later.

I had to call American Home Shield and tell them that my AC was not working. Their contractors came and fixed it. They were good and since the repair, my AC has been working fine. I recommend them.

One of the small parts in the refrigerator burned and had to be replaced. I filed a claim online, and it was a very smooth and effective experience. American Home Shield was timely in contacting me after I submitted the claim and I was very pleased with the contractors. They were very helpful, knowledgeable, and courteous. I was impressed. The refrigerator has been working very good too. I'm very pleased with American Home Shield’s overall service and I strongly recommend them.

The washing machine had an issue with the water pump. It had just worn out. The paddle bit was worn into the side of the motor. I phoned American Home Shield about it and the contractor was out within 48 hours. He was really good and knowledgeable. He knew what he was doing and fixed the proper parts. Since the repair, we haven’t had any problems and the noise went away. It started performing better and he fixed the problem. I told my friends to go and get a warranty from American Home Shield because it saves money in the long term. I’ve recommended them to 15 people.

We were having a plumbing issue and the plumber that American Home Shield sent out thought that it was a condensation unit for my air conditioning. He didn't examine everything very well and he could have done a more thorough review of what was happening and made the determination instead of him walking away and saying he didn’t know and we’ll have to get someone else which AHS did. But they told me that that guy couldn't find the issue either so I ended up having to hire my own plumber to diagnose and fix it. It turned out that the p-trap for my shower was leaking and that's where the water was coming from.

I had a plumbing problem and three plumbing companies came. They did not have an insurance and I took three days off so far in the last three Fridays from work. Today, Hers & His Plumbing came downstairs to my condo and said that somebody canceled the order but we did not. I was told to call their company. I called Hers & His and the lines were busy for 55 minutes. I couldn't get anybody to answer. I also called AHS four different times, yesterday and today. They put me on hold then disconnected it. It's the worst company in the universe to do business with.

The most recent claim we had with American Home Shield was for some plumbing issues. We weren’t getting much water out of our kitchen sink. I submitted the claim online and although there wasn't any place to really put what the problem was, it was an easy process. The contractor who came out just cleaned the diffuser which I kind of had already done and he was professional. I'd tell others that AHS is worth it.

We renewed the contract with AHS this year based on a good experience for last year, although the calls made were for simple problems. After the renewal our refrigerator quit working, the service company they sent (prior payment of $100) told us that the main electronic board will need to be replaced. A week later they called us that the board was no longer made and they were notifying AHS to pay for a replacement refrigerator or cash value, as stipulated in their contract. It has been 3 weeks and AHS has not done anything! When we call they say they do not have the "diagnosis" from the service company, the service company tell us they notify them three times of the "diagnosis". So, it is a run around to avoid paying what the contract calls for. Will never take contract with them again!!!

After posting this review I was contacted by a social media person. After discussing the situation she offered to include the cost of the duct work needed due to the part dimensions being different. It was a fair settlement. That left me responsible for the cost of the freon which I agree should not have been covered as it clearly states in the contract that they only cover $10 lb.

This used to be a great company but the past year it has greatly fallen short. Tonight I tried calling them, was on hold for 10 min and when it said, "We will now connect you," I was disconnected. I called back and was on hold for 15 min before I was disconnected. This has happened to me numerous other times. The online chat says someone is available but when you click on the chat link it always says no one is available. They never follow up to see if a repair was completed or care how your experience was. I filled out a scathing review about a claim that had not yet been completed and no one followed up with me about this, in fact on my account it was marked completed.

I had an issue with the garage door opener and American Home Shield got a hold of somebody and that somebody didn’t get a hold of me, but my wife got a text stating that they are getting ready to pursue the claim. I never got it, so I called back about four days after asking what's going on because I need this repaired. They dropped the ball on whoever they called first to do my claim and I don’t understand how they even got my wife’s number because she’s not even on the policy. It's only me. And then they brought another gentleman, Cody Garage Doors and he fulfilled the scope of work very professionally. Since then, the garage door has been running perfectly. American Home Shield took care of my problems, but at the same time this is the only glitch that I have come up on and I was kind of upset at it first, but I’m fine as long as they came through.

My most recent claim with American Home Shield was to fix a leaking faucet. The contractor was awful and the service was bad. The problem was not resolved. I had to call American Home Shield and complain about them. The contractor said they needed to order a part. There was a valve that was leaking inside the kitchen faucet. They said it would take three to five business days and I was okay with that. Nine days later, I called American Home Shield to say that I haven't heard from the contractor. They called the contractor while I was on hold. The contractor told them that they would be out in a week and a half to fix my leaking pipe under the sink. I've got water damage now and I cannot wait a week and a half. I told them that that was unacceptable. The contractors did state that they had tried to call me twice. I may or may not have gotten calls. However, no messages were left.

My husband called American Home Shield's toll-free number and got a technician as our garbage disposal was not working. Fortunately, it turned out that the problem was just caused by something that was stuck causing the blade to not turn and they didn’t have to replace the whole apparatus. The technician was so nice and I would have him back anytime. The garbage disposal has also been perfect since the repair.

When we call AHS, there's always a waiting time on the phone. We call because we want to talk to someone, we call the number to get the service. But we can never get a live person when we call in for the initial service. I’d like to get a live person then as opposed to they’ll say, “This is your confirmation number. We’re gonna send this person out.” And that's another thing, we don’t always want the people that they recommend. Once we’ve had a good experience with a place, we'd want them back but we don’t always get them back. And so we have to wait. They’ll say we'll have to wait 30 minutes or in some cases, longer than that. That’s the frustrating part. And we'd have to call them back several times to get it finally done. But they get it done eventually. It’s just a hassle.

I had a plumbing problem where our water heater was making a lot of banging noises and American Home Shield was able to fix it very quickly. We submitted a claim online and it was very easy. The contractor that they sent out was very professional. He drained the water heater and everything's been fine since the repair.

I filed a claim with American Home Shield for a broken fluorescent light. It was very dark, with no lights left in the room. I usually submit claims with them online because their website is easy to access. I went online to file the claim and American Home Shield called me after one day. Then the technician came very soon and fixed the fluorescent light, and its performance has been good and efficient since the repair. I had a very good experience with American Home Shield and they were very good and efficient. American Home Shield is a very good service and I like them.

The furnace wasn't working. We submitted the claim over the phone like we always do and everything went smooth. The American Home Shield rep helped us set up an appointment and get in contact with the contracting company. The contractor that was sent out has done a really good job and they were pretty quick about doing that. The heating and air conditioning guy was great and since the repair, the heating and air have been running fine.

With American Home Shield, the experience varies by who your contractors are. Some of the contractors are great but some are not and that's part of their problem. There were two things I needed repaired in my most recent claim with American Home Shield. One was the dishwasher and they were able to find parts for this old machine fortunately, and the dryer. I submitted the claim over the phone and it worked fine. The contractor was good too. They did the two of them at the same time which was a saving for both us and AHS. The technician was a pleasant fellow and he did what he was supposed to do in a timely manner. I had never heard of the outfit before. It was Big 10 Appliance but that claim worked fine.

A day before my youngest son was born, a water pipe burst and it flooded the basement. I submitted a claim to American Home Shield and they were really good. They sent somebody out to fix the pipe within four hours of us finding the problem and me calling them. They were straightforward and gave me the number of the people to call for the cleanup. The company that came in and hauled away the carpet and dried out the basement was phenomenal. And the gentleman that they sent to come and fix the pipe told me he would take care of everything on his end and deal with the insurance so it was an easy and painless experience. We have water up and running again. I'm happy with American Home Shield and it worked well for me.

I had a problem with the dryer. When I called American Home Shield, I gave the description, and they told me that they would send an email or a text that would notify me of the company. They did that within the first few minutes after I had gotten off the phone. Then Hornet Appliance called and set up an appointment. They came out at the same time that they suggested they were coming out. They did a thorough examination of the dryer, but the part that was in need of repair was not on their truck. They ordered it and came back out and installed it. The two gentleman that came were both very kind, courteous, and polite.

Submitting a claim to American Home Shield was pretty simple. The motherboard on my heating unit had an issue and it stopped coming on for the heat. So I went on my phone and the contractor came out within 24 hours after he was assigned to me on the website. He came before noon the next day and fixed it. I have recommended American Home Shield to some people.

A warranty is very valuable when moving into an older home and I have carried American Home Shield for three months now since we moved in. They work very quickly to get somebody here and they’ve been very easy to work with. I have a water heater that is not consistently heating water. Sometimes it works and sometimes it doesn’t. I submitted the claim with American Home Shield online and it was very easy then it took a day to get a technician out. But for something that's an in-and-out problem, you have to have the timing right. When the technician came out, the heater was working again so he said he couldn’t do anything unless it was not working whenever he is here. I understand the reason behind that ‘cause they don’t want to do work if they don’t have to. But at the same time, I'm having to have them come out again for the same issue.

The hot water heater started shooting water out. I called American Home Shield's phone number and I spoke to their reps a couple of times and they did great. However, the first contractor they sent out did not even look to see what the problem was. He just said that it was going to have to be a new water heater and that he would submit the bids and that it would cost about $2,000. I called back AHS and told them that the tech didn’t look at the water heater and that the problem was one of those flexible tubes at the top of the hot water heater had a split in it. And the next day, they sent someone else out who fixed it in five minutes.

We filed a claim to American Home Shield for our water heater recently and it was very easy. It was just a phone call and they had somebody here right away. The rep was professional, business-like and stayed right with what needed to be done. The contractor came quickly, took care of what he needed to do and kept me apprised of what he did and what was going on. He was courteous and when he was done I signed the bill and we were good to go. It was a good experience with American Home Shield and everything's been fine since the repair.

About a month ago, the ceiling exhaust fan in the bathroom went out. Most times, I submit my claim to AHS by phone. I'm used to doing it on the old telephone, moreover, I really like talking to somebody. However, most times I've had to go through that automated thing. And sometimes, I've had to repeat my numbers but it usually worked out all right. The contractors came out and looked at the problem. They called American Home Shield and made sure that they could take care of it. The old fan burnt the plug up and there was no fixing it so they had to order a fan but it won’t fit. They had the exact size that would come out of the hole and put it right back in. It didn’t take a long time once they got the part. The repair made it a whole lot better in the bathroom. It was something one has to have in there.

My dishwasher wasn't getting the dishes clean and it didn't empty all the dirty water at the bottom. There was grease on the bottom, too. I cleaned the filters and everything in the dishwasher, but it didn't matter what I did. It still wasn't working. I called American Home Shield and had the repair all set up. It was easy and their response time was quick. The repairman that came did great and was able to repair my dishwasher. He was very personable and willing to help me. He even told me about products that would help my dishwasher to do better. It was a fantastic experience.

I filed a claim online with American Home Shield for my electric heat pump. It wasn’t heating so that got assigned to OSA Services. They called to schedule a visit. Those guys came out, replaced the relay and it started working again. The guys did a great job and it was all very seamless. However, my claim for the heating unit has been going on for about a month now. That one is an oil burner and it was making a noise. They assigned it to a different company so they had a guy come out and took a look at it. He said, "Well, I can fix but we basically need to rebuild it which means I have to take it away for a few days. It was right before Christmas. It's cold so why don’t I deal with it after." I said it was fine since the system was still working, it was just rattling and making a noise.

Our freezer started to get a little warmer than normal and the temperature started going up at 24, so I called American Home Shield to have somebody come out and look at it. The techs came out a week later and did a swift appliance repair and said that they can’t do it and that they were going to recommend somebody else. American Home Shield got another company, Premier Appliance, and they said that they had to replace the part, so they were going to order it. It took over a month to get the part in. They came out and they replaced it and then the freezer went down to cooling again. And then, a day or two later, it started to go back up again. The techs never showed back up again so I called and said that there was still a problem. So, American Home Shield sent out GE and now, not only is my freezer not working but my refrigerator is not working either as of this morning and all my food has gone bad. I'm very upset right now.

I submitted the claim for my washing machine to American Home Shield online. Then someone called from the appliance place. The technician's people skills were a bit lacking but he wasn't rude. Plus he got the job done. Everything went pretty much like it should've. But I think the deductible should be prorated based on the type of service. I can understand whether it's major or minor, you're paying a flat $70 fee. But how much would that service cost apart from that? But it's a very minor gripe. Everything has been a lot easier. Before, it was a pain in the butt to get claims done. But the system has been streamlined a lot so it's definitely an improvement.

Our oven went out. Submitting the claim for it online went smooth, and we received the call from the Spears Appliance rep to come in and fix the appliance. And when they come to fix it, they realized that it needed a new part and they had to order it. But then it was about a week to two weeks before the part came in and they were able to fix it. Nevertheless, the Spears Appliance people were great. The appliance is now working great.

We had a broken ice-maker and dishwasher on the same service call. Submitting the claim with American Home Shield was a good experience. They sent A-1 Appliance who was very nice and helpful. The guy that came out was very courteous. We had a question about something and we called. His employee, which happened to be his wife, was also very helpful. The repair improved our living as we use the appliances quite a bit. At one point, we had changed to another company because they were cheaper. We had a water heater go out and that company would not replace it. We wound up spending $750. We switched back immediately. American Home Shield has never denied us any coverage, replacement or fixing that needed to be done. Moreover, we have always had a good experience and have been thoroughly satisfied with them.

I've had to contact American Home Shield twice in the last several months. The most recent one was for my air conditioner and that ordeal went excellent. But the one before that was for my refrigerator and I battled with American Home Shield for that for six months. I was very unhappy about that. I submitted my claim online and my experience with that was good. The contractor was friendly, knowledgeable, and professional.

I had an electrical, plumbing and garage issue within a month period. The response of AHS was very good. They scheduled it within 24 hours and people are there. But we're not happy with the contractor for the plumbing because they didn’t fix the problem completely. But a lot of things are old in our household so we are kind of okay to change the whole thing. They also didn't fix the garage the first time so I had to call them again. But everything else seems good. It's a one-stop thing and I would definitely recommend them.

My washing machine went out recently and I submitted online a claim for it with American Home Shield. A guy then contacted me the next day. The contractor was able to get the part the same day that he came here and got the washer fixed right away. Now, it’s working great and washing clothes today.

We had a ceiling fan that went out on us. We also had a whole house fan, which AHS took care of at the same time. Dealing with AHS as well as starting the claim process was great. Moreover, the referrals for services were great. But getting the contractor to show up was the hard part. It took multiple contacts and he would get back to us but then we've had to contact him some more. It took weeks to get him to come over here. And then when he got here, he did a minute project and said he would be back to finish the other because he had something he needed to do. He could have finished them all at once and we've been waiting for a while, however, he didn't. Other than that, when he did the work, he did a great job. But, the impression I got was that he just didn't really want to do it. Everything is working now and I'm very satisfied with AHS.

My water heater was leaking and it was replaced by American Home Shield approximately four years ago. It’s easier to submit claims online but I can never get anybody out from American Home Shield. I can be on for an hour before I even get to speak to a human. That’s a real pain in the ass and it's something I really hate about this company. When I submit a claim online I get an email. One gentleman came out and told me that the problem had been a burnt insulation where the thermostat had been burnt. He said the whole thing would have to be replaced and I was not going to be able to take a shower or have hot water until after the weekend and so he reported it.

I've been in this house for four months and this is the first time I've ever had AHS. When my faucet was leaking in four places, I made my claim online then I talked to them in person. A plumber came and acted like he didn't have to look and fix it. At the same time the plumber was out here, AHS called and said that I had the option to ask for money instead and buy my own faucet. Since the plumber said that he wasn't going to fix it, I opted for the money but I never got it. I haven't bought anything and I've been waiting for the check to come. I don't understand why they could not fix the faucet that I had or had gone out and bought me a faucet and came back with it. I've been very satisfied with AHS until this point. But now, I'm a little irritated with the last call. Other than that, AHS has been valuable and I'd highly recommend it.

Our dryer had power to it, but when we selected a setting and hit "start", the drum wouldn’t spin. I filed a claim with American Home Shield over the phone. After that, everything was through text. The rep I spoke with was very professional and quick. Everything went smoothly and they were able to send someone to fix the issue within two days or less. The techs came out to service our dryer were professional too and they were done in less than 30 minutes. Everything’s good now since the repair. I'd tell friends that using American Home Shield will save them a lot of money.

As far as the electrical work, everything went well. I submitted my claim online. The guy showed up when he said he would and he stayed a little longer than he thought he would. It was done accordingly too. We haven’t had any issues since he came out and fixed it. With the HVAC, everything went well until the contractor installed the thermostat. He did an extra hole in the wall. My wife and I were not happy with it so we called American Home Shield to see if they could do something about it. We were told that we had to submit another claim for someone to come out and do the work. We just told them to forget it and that we’ll just go ahead and take care of it ourselves.

We were having problems with our heating system recently. I submitted a claim over the phone with American Home Shield and that was very quick. The contractors did a great job and the heating system has been perfect since they left. AHS is a great service and having it is a great opportunity. They lack some of items in their coverage, but I’m sure that there are plans to upgrade to have a better coverage. But other than that, it has been a good experience for us overall.

The pipe broke and I called American Home Shield and put in a work order. Then they gave me the name of the plumber. However, I was there a couple of days, and the plumber didn't call back, so I canceled. The AHS reps have been good. It was just that we had moved everything out. We were trying to leave, and I had water going everywhere. So I had to find somebody right away. The contractors that I've met before were good and. AHS send them so far away, such as Modesto and Stockton. That’s about an hour from where I was, so it takes time.

The heat and the air weren't working and the switch kept going out. The man that American Home Shield sent was very nice and fixed it right away. AHS have always been good to us so we keep them. Our appliances are getting old just like we are, so it's a good thing that we have it. I'd tell friends that we've had AHS for years and they have always helped us out.

I had dishwasher issues. I usually go online but for this issue, my husband called American Home Shield to put in the claim. One of the representatives hung up on me, but the rest of them have been awesome. The first contractor sent by AHS couldn’t figure out what the problem was, and they kept coming back and tried to fix different things. Then they decided they couldn’t fix it. So, American Home Shield sent GE out and GE decided they couldn’t fix it, so the dishwasher got replaced with a brand-new unit and it’s now more efficient. Whenever something comes up, AHS people do what they can and they go with what notes they got. I feel great about it. However, I’ve had a major issue when I had an air conditioner replaced a couple of years ago and every time, AHS sent out different companies and there was no history so the different companies did the same stuff over and over again.

The light in my kitchen to two of the little socket things wasn't working. I just went online to American Home Shield's website, clicked submit a claim and clicked the electrical box. The repair took about a week because I called around holiday time. But I met with the contractors and they were very good. They came in and diagnosed the problem and fixed it pretty quickly. Everything is working perfectly since then.

I filed a claim online for a pool pump and AHS’ website was pretty user-friendly and self-explanatory. Then I got a call the same day. The contractor had been here before so I knew him. He came out here as soon as possible, took a look at the problem and had to get parts. He came out a couple days later and got it all fixed. It was easy-peasy. The work was done within two or three days. And the pump has been working fine ever since. We recommend AHS to all of our clients that we sell homes to. We've been using AHS for 20 years and we've had only good experiences with them. If I have a problem, I can always call, escalate and get it all resolved.

The air conditioner went out and submitted a claim for it with American Home Shield. The submission process was easy. However, if I had a choice, I wouldn’t use the contractor they sent out. It was really difficult to get a hold of them and to deal with. I had to call the 1-800 number. If something else happens and I use them, then I'll just request a different one. Nonetheless, the performance of the AC has been good since they worked on it.

Having American Home Shield has been worth it for me. I had a plumbing issue inside the house and I called AHS to submit a claim. I got through their automated service, told them what my problem was, and I got contacted by text immediately. Within an hour, I got a phone call from the contractor, Lone Star. Then a plumber and a helper came out and they did an excellent job. If I didn't have AHS, they'd also be the plumbing company I would use. So, I was very satisfied. But I had two other claims that I was not happy with. I have a fireplace fan that's making noise and the guy who came out told me he fixed it. But within 30 minutes after he left, it was doing the same thing. I called him back and he said he'd try to get back. He also looked at my ceiling fan but we found out that it was not covered. That was fine, but I still need the fireplace fixed.

I submitted the claim for my dryer online to American Home Shield. Their contractor was here within two days. I had good interactions with the technicians they sent. The technicians did well but didn't have the part with them. They had to go back and get the part. So, the service call took a couple of days. Now, the dryer is working fine.

My experience with American Home Shield was not good at all. I filed a claim online and their website was okay. The first people that AHS sent came out seven times for different reasons, either diagnosing or putting a part in the refrigerator. They thought that was it and they told American Home Shield that they could not fix it. Then, American Home Shield sent me an email of the new company that came out. The new company came out one time to work on the refrigerator and they got it diagnosed right, got the part, then came back out as soon as the part came in and fixed right away.

I had a leak under the double faucets in the second bathroom. My wife called American Home Shield but it took them 45 minutes to an hour. Still, when she got hold of a representative, their contractor was able to come out the next day. The two technicians who were sent did a good job. They had the leak come and go a couple of times to get the right parts but they did fine still. They had to do quite a bit of a change out. At the moment, everything is working.

My experience with American Home Shield was outstanding. I had a problem with my refrigerator. They said it was the motor for the fan in the freezer and it was just shutting down the whole refrigerator. So it stopped cooling our freezer. I submitted a claim online. The interaction with the tech who came over was perfect. He was very professional and timely. The time that American Home Shield told me the contractors were going to be there, they were there. I liked the way they sent me a stat on a text message over the phone. They were letting me know the schedule, the time, and the date. It was awesome. Everything was perfect.

I found it very valuable to have an American Home Shield warranty. One weekend our air conditioner didn't seem to be cooling like it was supposed to so I called AHS. The technician got to my property in a couple of days. I wanted them to look at the air conditioning unit to make sure that there wasn’t something wrong with it. They were very professional. Everything has been operating fine since the repair.

It’s been over four months that I requested service on stove of my rental house located on Quail Valley Blvd. There has been no service done despite my repeated contacts with AHS. I own several rental properties and have had coverage for all of them for the last few years. I am very disappointed now and will discontinue my relationship with AHS and will not recommend them anymore.

I filed a claim with American Home Shield for my faucet that was leaking. I did it online and it was fairly easy. The contractor showed up when they said they would and they put a new valve stem in it. The faucet has been running great since it was fixed. I would highly recommend AHS.

Dealing with this company is one of the most aggravating and frustrating experiences of my life. I am not the homeowner, but, I am a concerned friend who is helping a disabled woman to get her appliances fixed. What should be an easy task has evolved into a terrible experience based on the fact that this company has insufficient capacity to deal with its customers to finalize a project. I have called this company for four (4) days simply to finalize the order of a replacement dishwasher and cannot get past their answering service. When I ask for the number for a supervisor, no one knows the number for a supervisor. I have no hopes of getting a call back after 4 days of waiting.

We had to have American Home Shield come out because our oven was not working correctly. It was shutting down when we were cooking. It was very easy to submit the claim online. I just clicked some boxes and it took me very few minutes. And then, I followed up with them about a time for the appointment, and they were on time and resolved our issue. The contractor was professional and courteous. He was interested in our issue and resolving it for us. He found it was a relatively minor problem that he had to take some wires in the oven that might have been loose for a long time. Ever since he visited our oven was behaving the way it should be. We're glad we have the service in place. It did what we had hoped it would do in terms of resolving the issue that we have simply and quickly.

Our heater stopped working and the first guy that American Home Shield sent out identified the problem. It was the inducer, a part in our heater. He got it working again, and luckily, because it turned cold about that time. And then a few weeks later, they called and said they got the part needed and they would come fix it. We scheduled a time for them to come. They came and had it working very quickly. It worked out really well.

I dislike the contractor that AHS sent who came out for the microwave. There’s still damage and they didn’t fix the part that was broken. They did the superglue $2 part items and the microwave went slower than it used to, in the circle where it rotates. It was up to the way it should be. It should have been replaced but I didn’t know why they just did that and then walked away. But all the other claims I’ve done were really, really sufficient. The air-conditioning people, the plumbing people and everybody did a great job. I will recommend AHS to a friend.

The refrigerator and dryer were fixed recently. I submitted the claim online and overall, American Home Shield's website was pretty easy. I had to call AHS back because the original company that was assigned didn’t call me within the 48 hours. They assigned somebody else and the contractor immediately got in contact with me and took care of it. He came out, checked the things, ordered the part that was needed, got it in two days, and came back and installed it. So far, I’ve had great service and I would recommend American Home Shield.

We moved in to a new home and the seller who sold us the home gave us a year with American Home Shield. We only had the techs out here one time and everything went as planned and just the way it was scheduled. I was very pleased with AHS and I would definitely renew the contract with them.

I hadn't had any claims for quite a few years but American Home Shield's price went up as far as the home warranty. But they're all right. I submitted three claims at the same time over the phone and the representative took down all the information. The claims were for my hot water dispenser, the gasket inside the toilet and my faucet on my tub that was leaking. The representative said that they would turn it over to American Plumbing and the contractor was top notch. They talked a bit but they took care of the business at hand.

I called the repair number with American Home Shield when we had a leak in the kitchen sink and I was very satisfied with their service. Then a technician went out to my property within 24 hours and he was very good. He took care of the problem and got things going in about an hour. I would recommend American Home Shield.

We have American Home Shield for one year now. I had a different home warranty company when I bought the house and I kept that one. Then when the contract was coming to an end, American Home Shield called. Their names are very similar and I thought it was the same company so I went with American Home Shield. My most recent claim was for electrical work and lights. I submitted my claim online and it was easy. They only want you to do it online so they don’t pick up the other lines. If you call in, you have to wait for 45 minutes. We changed the bulbs. It was inconvenient. It started flashing randomly so I don’t think that they always get power. The people who came out to work were really nice but they were not allowed to fix it unless they saw it happening. Since they’ve checked it, it flashed at least 15 or 20 times. I wouldn’t use American Home Shield again.

The ceiling fan went out and I filed a claim online to American Home Shield since it was much quicker. I’m not somebody who navigates things very easily but I didn't have any trouble with their website at all. You just go online, press your button and usually, they would send back within an hour the name of who was coming and their phone number so that if you want to get on it faster, you can call the contractor and they can come right out. Doing it over the phone is a pain and you’re on hold forever. It’s horrible.

The dishwasher was not turning on and we had to repair it. I submitted the claim online and it's easier and faster. However, the contractor was rude. I came in and talked to him and he totally ignored me. I asked him if everything was going okay and he didn’t say anything. He just said, “I'm done.” I asked him what was wrong and he just left. He showed up in his personal vehicle, no uniform, and was late. Nowadays, he could just be a random person up the street. I didn’t know who he was when he pulled in my driveway. Other than that, he fixed my dishwasher. He kept tripping the breaker, so he had to come back out. I thought there was something going on with the machine, so I called AHS and told them that I didn't want that company back out here. They're like, "If you want to fix it, that’s what we have to do.” I didn’t like that at all. I'll probably find another company to go with.

When my compressor wasn't working, I called American Home Shield. I had a good dealing with the claims rep and she got me what I needed. But their technician took about a month to come out because they sent it to the wrong phone number and nobody called me back to tell me what was going on. But once he came in, we had a fine dealing. He told us what was going on and the compressor has been working well since the repair. Having the warranty is very helpful and I don't have to get stressed about something if it breaks down, having to come up with extra funds. I'd tell other people some good experience with AHS.

American Home Shield was awesome. I had many problems with my plumbing. I have submitted my claim online, which is easier. Anytime I called they were super nice and they had somebody out got back to me within 24 hours. It took them two days to fix my issue the first time and it took them one day the second time because the problem came back. Everybody can use the bathroom and the toilet flushes now. If I was every selling or buying a house, I would absolutely buy AHS again.

I had a pipe leaking in the basement and I submitted a claim to get it fixed. I did it electronically through American Home Shield's website which works perfectly. We had to schedule it on the time that I was there. The first technician that arrived was George and he had no knowledge. He said he couldn't fix it and just walked away. I had to do another claim and the company that finally arrived the next day was fantastic in their work. Having a warranty is priceless, and I've already recommended AHS's service to several friends.

The water heater had a leak on one of the valves. I submitted the claim over the phone and the tech came out immediately the following day. He came in and diagnosed the problem. I asked what was wrong, he told me and he replaced a little piece on it. He was in and out and we paid the $75 for the service charge. Having a warranty is a valuable asset. I would recommend American Home Shield to a friend.

Everything has been great with American Home Shield. Our microwave recently kicked the bucket and the tech came in and fixed it. He replaced the fuse in there and got it working. He was very good. My husband filed the claim on the phone and everybody at AHS was pleasant. I would recommend them. As a matter of fact, my husband's dad was looking for somebody and we recommended AHS.

American Home Shield is always great. I submitted a claim online and my interactions with the contractor were excellent. They were really good, quick, polite and efficient. They got back to me. I asked a lot of questions and they were able to give me answers. I was also impressed with how clean they were. I was expecting a mess but it was brilliant. The person swept and cleaned up and there wasn’t anything left out. Whenever he saw that there was a hole in the floor where he was digging this pile of earth, it was nothing and I didn’t have to do anything. He was really good and I hope he stays with the company for a while.

Something was wrong with our dryer and vents. I called American Home Shield and they sent out a contractor. We gotit taken care of and I was very glad. Another time, one of our electric lines went out and AHS sent an electrician over. He was very professional and he was able to fix the issue. He also said that if it happens again, he can get the parts.

Our water heater was leaking so we called American Home Shield to submit a claim. I kept trying to do it automatically on the phone but I didn’t have my account set up, so it wouldn’t let me. And then, I had to go on chat and they told me what I needed to do. The rep knew exactly what needed to happen and once I did that, I went online and took care of it all. Once I was able to get my password for my account, I went on and did my request for a service order. And then, we had somebody come out.

We were without heat in the middle of winter, and we filed a claim to American Home Shield. The technician who was an hour away from our area came to our home, went up in the attic, and said he couldn't get up there because there wasn't a walkway around it. And so, he climbed back down and left. We called again to try to find out what kind of walkway he wanted around our heat system and they told us. Then, my husband did that. The technician came back out a couple of weeks later. And we were without heat the whole time. He went up the attic and then said he fixed it. But, it didn't work the next day. We called somebody else on our own and the technician told us that there was no problem getting to it. He didn't even have to get up the stairs, much less put a walkway around it. He said that it needed this and that.

We were having a water leak so I went online and filed a claim. The filing process was very easy. Then the guy American Home Shield sent was very courteous and professional. I would recommend American Home Shield to anybody.

I recently moved to the house late last year. In the hustle and bustle of everything, I failed to attempt to use the dishwasher beforehand. About a month before I filed the claim, I noticed it wasn’t working at all. I did what I could to look it and that's when I decided to file a claim. I had the American Home Shield warranty for a year with the house I purchased so that’s when it was filed. I made an online profile on the website and did it that way. It seemed to be the easiest. The website was straightforward. It sent me confirmation emails, and the only time I spoke with someone on the phone was from the appliance repair that American Home Shield outsourced to come to my house.

My water heater went out so I called American Home Shield to submit a claim. The rep whom I talked with was great. He's quick, experienced and got it taken care of. The tech came out the next day and we had spectacular interactions. The water heater is performing excellently after the repair. They're the best home warranty company I've had and it's my 4th home.

The contractors sent for the water heater were both good and worked really well. They got here fast, looked at the water heater and got the water heater replacement approved by American Home Shield and then they came back out and replaced the water heater that was a continuous problem. The whole process took six days. I'd recommend American Home Shield especially if you have an older home. It's worth it. Also, I filed the claim online and it was pretty easy.

My stove died and the guy fixed it supposedly but then I had to call him back because it was still doing the same thing. American Home Shield was wonderful there. They immediately gave me a stove that was comparable with the one I had. I was happy with what they chose and they delivered it. Everything was wonderful. In five years I had not had to put in a claim and I kept thinking every month that I was going to stop sending the money for nothing. But with that stove experience, I was completely thrilled. I thought they've changed.

The freezer would make a train sound so I went online, put the order with American Home Shield to have someone come out and look at it. I paid online, and they gave me the company’s number. They said they would probably get in touch with me within 24 to 48 hours. I submitted the claim late in the evening, almost 5:00. They didn’t get the request until the next day, so it was fine.

I always call American Home Shield to submit my claims. And it has always been easy for me and the reps that I talked to have been very good. My most recent claim was for a big wet spot in the middle of my hallway. I cut the stinky carpet down and it hasn't leaked again, but I still don't know how it got there. I was not really happy with the contractor that came. I even tried to get another company to come out and apparently, they were the only company that does plumbing. In addition, my air conditioner had been serviced before and it was always people from out of state so, it would take them a long time to get here. American Home Shield used to use local people and I don't know why they don't do that anymore. It would take at least a few days and then, depending on what the problem is, it could take weeks to get it fixed. Other than that, I still appreciate American Home Shield.

Submitting the claim was easy. I just went online and put in the claim for our heater that wasn't working. However, it took about five weeks for the issue to be resolved. It was a nightmare. We had the contractor come out pretty quickly and they thought that it needed to be replaced. American Home Shield claimed that they never called in. But then, we talked to the company and they said that they've called in and they said it needed to be replaced. So American Home Shield fired them and asked for a second company to come out and looked at it, but we never heard from the second company. So then, they contacted a third company who came out and replaced the internal portion of the unit. It wasn't working so they ended up replacing the external portion of the unit.

My dishwasher leaked, I went online to fill out a claim form and it was easy. The communication, as far as the text message and the call from the actual contractor was good. However, I had to put the call in twice for him to come out. The first time the contractor came, he looked at the dishwasher and tried to run it through a couple of cycles but couldn't get it to leak, so he tried to tell us that the type of soap we were using caused it to bubble up and it sounded like he was not talking factually. He left and we ran the dishwasher, thinking that everything was going to be fine but it leaked again. This time, it leaked through the ceiling down in one of the downstairs rooms. A place for a motherboard and something else had burned through and created a hole which was causing it to leak, not because of soap. Right now, we're waiting on a part.

I needed to have our lock rekeyed. I put the request in online with American Home Shield and the next person whom I spoke with was the actual locksmith company. The locksmith did a great job. He came in and got it done pretty fast.

Everything has been good with American Home Shield. When I was having problems with the air conditioner, I called them to submit a claim and the rep I talked to was very professional, a very good listener, and treated me real well. They sent someone out in about two days but the first contractor who came out wasn’t very helpful. So, I called to complain about it and AHS sent a different contractor out. The second contractor was completely different. They were more understanding about the situation and explained everything to me that needed to be done. And I was a lot happy with them than I was with the first one. When they came, they checked out my AC and replaced the thermostat. Then they checked everything else and the AC has been working excellent since then.

My neighbor downstairs thought that there was a water leak in my shower. I submitted a claim with American Home Shield over the phone, and the techs came out the next day but they found out that there was no leak. They were really good and I'm so glad they came out because they were very helpful. It's very hard to find a plumber on my own. And I was just glad that I had American Home Shield so I could have someone come out. American Home Shield is worth the money, and the one time that you don’t have it, that’s when you need it the most.

I’ve been with American Home Shield for a long time and I have two properties with the warranty. I recently had my AC repaired. The house was hot and it wouldn’t cool down. It was something with one of the little copper tin thing. It was on the outside unit and it had cracked due to the vibration. Submitting the claim online to AHS was easy and the contractor came out the next day. The tech called us that he was on his way, I met him, diagnosed the problem and fixed it. He had to solder the crack back together. He was very professional. If I had any other AC issue, I would love to have him again. That contractor company was great. AHS is great as well and I would highly recommend anybody to them.

AHS is awesome, they’re the best out there and they’re respectful. I appreciate them each and every day of my life. They have been a blessing to me. Their customer service is concerned, and I like the idea that they stopped having us pay the contractor, they pay them. I like the contractors that came out here and I like the fact AHS does a background check. They make sure that these contractors are respectful to us and if we don’t have priority when we call them, AHS will change the company out. They support their people, they support us and they’re appreciative of their clients.

Submitting a claim with American Home Shield has been pretty easy. I just go online and log on to my account. I’d submit my issue, then nine times out of 10, the call gets dispatched through a service provider. I had a bunch of different claims with AHS and the one with my washer took them a little over a month to get resolved. But it was not an American Home Shield issue. That was with the service provider that they dispatched. Also, there was one issue where I was being billed for something that I did not receive service for and I called them up and two days later, the matter was resolved.

My daughter-in-law submitted a claim with American Home Shield on my behalf for my air conditioner that was running constantly and had ice buildup on the outside. The length of time that they sent out someone after the claim was filed was excellent. The tech who came was very professional and great too. So far, the AC has been running great since the service. I would highly recommend American Home Shield.

I have a leak and I have a claim that's pending for American Home Shield's contractor to come out tomorrow. To submit a claim, I just had to go online, hit Request Service and fill out my information. American Home Shield customer service has been fine. They were easy to deal with. They're good. I had one problem with the contractor but I've already called a dispute for that, so that's fine. They took care of it. They sent me letters, answered my phone calls, called me and followed up.

Our garage door's sensor became unaligned and my husband filed a claim for it. The contractor AHS sent did a great job. However, it ended up being a waste of money because it was something that we could have done ourselves but didn’t realize. Still, the whole experience was an easy process. It always is with AHS. They're easy to work with and their reps have been helpful.

We never had water in the basement for three years then our basement gave out. Our sump pump had an issue and I filed a claim to American Home Shield over the phone. They were really good. I called them at 4 o’clock and I cried telling them there were two inches of water in the basement. My husband and my daughter pumped out 250 gallons but it was futile. Two hours later, AHS got someone in and the same lady who started off with me called me back to ask if the contractor was here. I was super impressed. The contractor sent was great. He was a nice guy, well presented, and knew what he was doing.

We just purchased a new home in Arizona and we needed to have the locks rekeyed. My real estate agent sent me an email saying it was an option and to use it so we did it with AHS. We were on the road and driving the U-Haul truck there. We were called and told, “We’ll be there whenever you’re there.” It worked out perfectly. The guy from Realty Rekey was great. He came out to the house, had everything with him, went around, and rekeyed all the locks. He got it done really fast and showed us how to do all of them, made sure they all worked before he left. He was very pleasant.

The heater went out in the house. I submitted the claim with AHS and they contacted me. It just took a couple of days. The contractor was very amicable and easy to work with. AHS ended up replacing the heater. I just started the system and AHS started out well for me. The home warranty is worth it so far. I look at it like they want $200 for two or three years to do the refrigerator. If anything goes bad, it covers everything in the house for $200 a year which is a fairly decent deal. I have a washer, a dryer and they had separate warranties that cost $150 a year for a couple of years. It seems quite a savings in that way so, I simply dropped those and started using AHS. The only issue I have is that the expense of having to replace a large ticket item was kind of hard because they paid for the item. But then, I didn’t really realize that it cost $3,000 to put it up there which is big savings, so I was happy with that. I recommended AHS to a couple of people.

I had an electrical issue with the garage door. When I submitted the claim to American Home Shield online, my experience had been terrific. AHS sent out Garage Door Corporation. The guy was fantastic, very helpful, very knowledgeable, smart and on time.

I had American Home Shield on two houses and I had them for about 15 years. When the spring on the garage door broke, the guy told me that the warranty didn’t cover the spring. Then I told them it had to be fixed. Then I still had to pay the $75 charge just to have the guy come out. It would’ve cost the same thing if I just called that guy and have him come out and fix it. But he did an excellent job and everything is fine since the repair.

American Home Shield's representatives have been awesome to work with. I filed a claim for a pressure regulator. And the guy from JED Mechanical Contractors was awesome as well. There was a little problem with the communication with his office and him on the day that it was actually scheduled and I had to reschedule but it ended up working out. Everything’s working perfectly now. I’m very happy with the service that I’m getting from AHS. I tell people the experience that I had with AHS so far. Speaking with them is easy. If you call the number they have listed online, you’ll probably never talk to somebody. But I got a number where I get someone every single time.

American Home Shield is a good service to have in case anything goes bad with your house. Our standup freezer went down one day and I noticed that everything defrosted in it. Water was leaking out of it and all the food went bad. I made the claim online with American Home Shield and within 24 hours, the company they were sending out called. They set up a date to come out and fix it. American Home Shield's reps were very helpful with pointing me to the right direction in what I needed to do. Their contractor was very nice, too. They were quick on getting the part in and getting it fixed. Now I have a freezer again. It's working perfectly and it has more freezer storage space.

My AC went out and stopped working, and it was very easy to submit the claim with American Home Shield online. They called out a company to come out and take a look at it. The contractor was good, but they lied to me about a few things. They were telling me they couldn't do the repair because of a certain reason. However, that reason didn't exist in the unit that I had. They were also trying to tell me they needed an extra $360 out of my pocket because they had to run new wiring and copper, but I knew the wiring and copper were sufficient. So, it was just a way for them to make a little money. Other than that, the communication has been really good, the emails have been informative enough and AHS has been great. I'll probably do another year.

We had a problem with the igniter of our heater so my daughter called American Home Shield to submit the claim. The tech fixed the heater but apparently, we needed another thermostat because it didn't cut on and off like it was supposed to. But, I like that it could be turned on now because before, it would take a long time to light up and after that, there would be exploding sounds and the tech fixed that. Now, I could turn my heater on without being afraid. I was satisfied with my experience and I was happy with the heater being repaired.

My wife called American Home Shield when our airconditioner didn't work. They told her that they would send a technician out and then there would be a $75 charge. They sent a technician out and it ended up costing us another 450 bucks for the freon and they fixed it. The airconditioner has been working great. My wife told me that everybody was professional and helpful. Before this, we had a kid come out and look at it and said it was one thing, but I had another company take a look and they tried to sell us for a whole unit. But the American Home Shield folks said that it was not the whole unit and it was just a little part that was not working. And they were right. We didn't have to change out the whole unit, so it was good to know they had a better technician. I'd recommend American Home Shield. They stand behind their commitment to cover the items in our house.

I have American Home Shield on my rental property and it helps out a lot. My property manager files the claims for me. The contractors were helpful people. Everything is great and I will recommend AHS.

I've had three claims with American Home Shield so far and I typically go to their website to submit my claim as it is easier that way. The most recent one we submitted was for our air conditioning that was running but wasn’t blowing cold. I've had two contractors and claims on that issue. The first guy who was out here has obviously been doing his trade for a while but his presentation wasn’t professional. His demeanor left something to be desired but he got the job done. Then it was thought that the problem was electrical so an electrical contractor from Turner Electrical and Lighting was sent. They were great and very friendly. They were here for about an hour and presented themselves exceptionally well. They told us what they were doing and the issue was taken care of. Everything is fine now.

When I submitted a claim to American Home Shield about my garbage disposal, the plumber did not get it right and it was leaking the first go-round. But then, he came the second time and that got it squared away. Everything has been good since. On the other hand, I had a claim where rainwater was dripping off in a certain way to where it's causing water damage to the plywood outside my house and underneath the vinyl siding. It was an old damage from the previous owner, and while they got it fixed, they did not correct the damage to the wood.

I had an issue with the refrigerator and I called it in to American Home Shield. It was a very positive interaction with the rep and the contractor was very personable and knowledgeable. Quality-wise, it was great and since the repair, it’s been working very well.

I had a rekey to my house. I called AHS and set up an appointment. The contractors had been very nice and accommodating. Since the repair, the locks have been great. I would definitely recommend American Home Shield.

Honestly, I don’t know where to start. When I called Drain Doctors for the first time, the person who answered the phone “YO!” It was very unprofessional and I had no clue who I was calling, so I had to ask, “Did I call Drain Doctors?” And then he said "yes" and continued to talk to another person in the background before he came back to the phone and attempted to resolve my issue. That was only day one.

American Home Shield sent out a technician from Accurate Appliance Repair Las Vegas, he removed the cabinet and had look inside then turned on the spin cycle and listened to the loud bumping noise and vibrating, of course the machine was empty at this time. He concluded that there was a problem with the transmission and didn't investigate any further. The tech replaced the cabinet and informed me that American Home Shield would not repair the problem as no fault was found. I phoned Home Shield and was informed the machine was still in working condition. No fault was found. In conclusion I think I would have been better off without the "Real estate home protection plan" and used the $500.00 cost of the policy and the $75.00 call out charge towards repairing the Whirlpool washer or buying a new model.

Canceling a plan with them is near to impossible. They will never cancel your plan after you tell them to do so. They will take your request by phone or online but will refer you to a cancellation department that is never available to receive your calls and will never return calls. In the meantime they'll keep charging your credit card month after month. It does not matter how many times you call them to cancel the account or how many times you change your credit card number. They will keep your plan "active" charging you ad-infinitum. Once the new card is activated they will get the info from the financial institution issuing your card somehow and will charge you for all the months they did not receive payment. It doesn't matter you told them months before to cancel the policy. It's a scam.

I called for repair of my air conditioning. AHC repaired with after-market parts and it never worked the same again. Despite repeated attempts to get AHC service techs to restore the performance of the air conditioning units, the units never worked right again. I ended up buying a new air conditioner. Seems AHC is more interested in doing cheap repairs than effective repairs.

Submitting a claim to American Home Shield is super easy. They have a really quick thing that I fill out online, and it is very simple to pay online too. Then they'll send me an email right away that says who they contract with that would do the work. And then American Home Shield will say that that contracting company will contact me within 24 or 48 hrs. And if the contractor doesn't contact me, there's a number that American Home Shield gives just in case. My refrigerator broke and the company that I had was the same company that serviced my washer and dryer a couple of months ago. And they did an amazing job. It took a little longer for them to come out for the refrigerator but that was more of my fault than theirs.

I did a claim submission online for our cooktop range and it was fairly easy. However, I wasn’t sure if I would be charged before or not so, I tried to call and I was on hold for a very long time. I went ahead and processed it with my credit card, and then I saw that I wasn’t gonna be charged. I had the option. The contractors were in pretty quickly. I asked if they could show me what the issue was because they said it was something very simple. And the contractor did show me but he was a little reluctant.

I had a fantastic experience with American Home Shield. I have used them twice and it was great both times. Recently, I contacted them about my garbage disposal that wasn't working. Someone came out right away and he fixed it in a couple of minutes. Everything happened in one day. I can now use the garbage disposal again. I’m happy that I have American Home Shield and I was very pleased with the gentleman that came out here.

American Home Shield's response to my claim for my washer and dryer was pretty timely. And I had a pleasant experience with the contractor that came. However, the issue was not repaired. Someone came out to see what needed to be done to it and I talked to them today and they said that they were ordering the parts. Other than that, I haven't had any problem with American Home Shield and I'm glad I joined them.

My wife submitted a claim with American Home Shield for our refrigerator that went out. The contractor that came was able to fix the problem and the refrigerator has been okay since the repair. The contractors were professional and did what I asked them to do the two times they came out.

Our heat pump went out. I called American Home Shield to submit a claim and I got great help from their reps. They were really nice to me. I couldn't have asked for better technicians, too. We also had a claim for our washer and dryer but it was so old and out of date that AHS couldn't find parts to fix it. So, it was time to get new one.

We filed a claim with American Home Shield for the dryer. It was easy but we had wait forever on the line. They were busy so it was hard to get through. But the interactions with their reps have always been good. They either contact the contractor or tell us which repair folks they have contracted. Then the contractor usually calls us quickly. The rep who helped me was very positive. The contractor they sent was super nice and very knowledgeable. He knew the dryer like the palm of his hand so he was able to fix it very quickly. However, we've had a lot of trouble with our heating and air system. It has been crazy. The tech has been out 15 times for that and kept recommending that they have to replace the whole system but AHS refused to do it. They just do parts at a time and now they’ve sent someone different out. AHS has not been consistent.

I had a claim when our water heater was not heating properly, but it ended up being really stupid on my part because it had been turned down. So it was an easy fix. I also had my stove fixed because one of the knobs wasn’t turning. The contractors we've had were good. They seemed like they knew what they were doing and they did a good and thorough job. American Home Shield does come and fix things so it’s good. But they also deny things and there’s no way to communicate. People need to beware. I usually submit claims online which is easier. I don't need to talk to anyone. But one of the things that I don’t like is that you can’t talk to anybody about anything. We had submitted claims ‘cause we’ve had problems with our ductwork for our furnace and they’ve denied them, saying that they’re not covered, but it says ductwork is covered on our coverage.

Our ice maker had quit working so I put in the claim online with American Home Shield. Their website was very simple and easy to use. The contractor, Mr. Appliance, called at least within two days, then came out, ordered the parts needed and fixed the ice maker. The tech was very nice, knowledgeable, quick and on-time. I would recommend my friends to go ahead and purchase AHS' services.

I had a water heater replacement and then a recirculation pump that was repaired. The whole process as well as submitting both those claims with American Home Shield was a hassle. First of all, there was an hour and a half wait time at minimum when I called them to discuss any problem that I had. And then they sent out companies who did substandard work and provided inadequate information. They tried to replace my 50 gallon water heater with a 30 gallon water heater. I called AHS again and that was another hour and a half to wait on hold. And then the company who came back out left the water heater and it took them a month to pick up the heater when they were supposed to pick it up in the beginning. The old water heater sat outside my house for a month.

We've had our policy for 14 years now with American Home Shield and we haven't had any problem with them. At one point in time, we had to replace our microwave and we spoke with them several times because that was a long process. Recently, our claim was for the disposal because it quit working. My husband submitted that claim by phone.

The ice maker on my refrigerator won't make an ice so I made an online claim to American Home Shield. Their technician came out the next day and it was quick. He was pleasant too. I was satisfied with my experience and now, we get too much ice. Having a warranty is like having a life insurance and I would recommend American Home Shield in a heartbeat. I've had no problem and I see all the advertisement about it. AHS has the best plan.

My doorbell went bad and I filed a claim for it online with American Home Shield. The company that they sent, Ryan Electric, checked everything out. I had their tech install the ring doorbell and that went smooth but he had to come back because one screw was loose. He came back right away and fixed it. The whole thing was fairly seamless, timely and trouble-free, which is what I like.

We submitted a claim with American Home Shield online and the experience was nice and easy. We had another company that we worked with before but I couldn't believe how much smoother this went. The contractor was good and I was impressed with his timeliness to get back with me. He was more than happy and he gave me his card. I liked to know what was going on so he explained everything he was doing with the furnace. The performance of the furnace has been good so far.

We had a faulty wall socket and it was replaced by the electrician that AHS sent out. It works perfectly now. So the issue was resolved quickly and AHS' service was excellent.