American Home Shield Reviews

Unit is 24 years old (outside). I started having trouble in Dec. last year. Compressor was replaced after 1 week. Unit worked for about a month and then quit. Another service call warranty and it was fixed. About a month later, the unit quit. Service call made due to freon leak. I paid for service call... Present unit quit on Saturday, June 15. No AC for Father's Day. I bought window AC so we could sleep. Service call compressor broke again. I'm waiting for verdict. Meanwhile, AC only in bedroom cost $175. Want new unit outside and inside from AHS as per their contract? So what now, AHS? HELP, AHS. Someone with authority, please call me and cut me some slack, please!

I had my central air go out two days ago. I called and they said they would have someone call me Monday. They gave me the phone number and I called the guy (not a company), left a message and no call back. Two hours later, I called AHS and they said they would call him, and they got no answer. I pleaded with the Jamaican woman to put a different company on it, but she wouldn't. I am still waiting. I don’t think my air conditioner will get fixed anytime soon. What a big rip-off. $500.00 for the year and you get stonewalled by the company who is supposed to be there for you. DO NOT BUY A POLICY FROM THESE CLOWNS.

My AC unit went out in Phoenix, Arizona in the middle of the summer. They put in a call to some clowns in Apache Junction who never called me back. I had to have AC so I put in the system myself. Now they are balking at reimbursing me for the work done. Save your money. Don't buy a policy with these people. Your money is gone if you do.

Like many other complainers, I too assess that the quality of coverage and accurate information from representatives has gone down dramatically with the years. We have had AHS coverage since buying our home 16 years ago. AHS has found ways to either get out of paying for problems altogether or minimizing coverage. EVERYTHING is a fight with them now. Read the small print VERY carefully. You might find that putting away $400 a year and earning a bit of interest on it might yield a better bang for your buck with much less frustration and sense of being ripped-off.

I had American Home Shield for a long time now. We pay them about $400 a year, and the rate for the service call has moved from $40 to $75 in the past few years. At one time, they were good about getting someone to come out within a reasonable amount of time. This year, my AC quit, and it was on a weekend. I find it unbelievable that they have NO contractor in the area that works 24 hours in the southern summers here. We have to wait until Monday to even TALK to someone and try to set up an appointment.

When I have requested service on my AC, I had to pay for the work myself. This company uses one of these: lack of maintenance (they worked on the unit 2 months ago), dishwasher improperly installed (worked for 5 years before issue, had to pay to have a pump replaced), code violations (no changes in the code or AC since it was installed by the builder and inspected by the city). This is my favorite: negligence or mistreatment (used when the others won't work). Their process for resolving a dispute is to charge another service fee and then tell you that the decision to deny coverage stands. This company needs regulatory oversight. Someone should look at the number of claims and cost of repair versus what they pay out. It is a real consumer rip off.

American Home Shield is the worst company. I cannot believe that the BBB gave them a rating of A+++. I have four contracts with them in over 10 years. They have no problem collecting my money, but providing service is where they draw the line. I contacted them June 3, 2013 and advised them that my mother’s air conditioning unit was out. I told them she is a vulnerable adult. She is 89 years of age. It took three vendors before Flowertowne Heating and Air agreed to take the call. This one horse show, Chris, came and collected the $75 fee and diagnosed the problem. The coil in the attic needs to be replaced. He stated he would be back on the following Monday to fix it.

I'm an American Home Shield customer and have been trying for the last 3 days to get hold of someone to find out the status of my repair. WOW, what lousy service... They put you on hold and nobody comes on to help. They figure if you are put on hold long enough, you would give up. Guess what? They are right. After 30- 40 minutes on hold, I gave up. I tried over 6 or 7 times. WOW, what a lousy company. Someone needs to hold them accountable.

We have been paying for this service for five years. Any time we have needed them, it's been a hassle to deal with. Today, I was put on hold for 28 minutes just to cancel a service call. Once, I was able to talk with a live person. He was laughing and cutting up with co-workers only to tell me he couldn't cancel the service call, and that I would have to be transferred to customer service. Seriously!!! I thought that was his job. This is not worth the time or hassle!!! By the way, the reason I was canceling was because the company they used to fix my HVAC performed faulty work last month. The exhaust vent had been disconnected from the heat pump and venting into the attic. In the winter, this could have caused death.

American Home Shield is the biggest scam ever! You pay and pay and when something goes wrong and you need it fixed, they won't pay. We have called them 3 times for various items and for some reason, there is always a loophole or the service person never comes out. The final straw was yesterday when the representative called my husband a "liar" when the technician never showed. We canceled the service!

I was a loyal customer of AHS for 13 years. I have never had many service calls to my home, perhaps an average of 3 small calls per year. This year, I had 2 plumbing calls to my home (1 leaking faucet, 1 clogged toilet issue). I received a letter that they were cancelling my contract AFTER 13 years! When I called to ask why, they told me that it was no longer profitable for them to service my home!!! So be careful if you are considering using this company. Loyalty does not mean anything to them, and I wonder what they would do if you truly needed to use them for serious claims. I'm just sorry that I wasted all that money for 13 years. I am done with home warranties and I am going to save my money from this point forward.

We've had American Home Shield since we bought our home almost 10 years ago. In that time, they've repaired or replaced some of our appliances without incident. However, I've found myself feeling that they train their service people to deem a problem to be the fault of the owner until proven otherwise. When our control panel on our dishwasher shorted out, the technician told them that it was our fault because there were bits of food in the motor. I said, "Doesn't that commercial show someone putting a whole cake in the dishwasher?" They didn't pay for the replacement and when we bought a new dishwasher ourselves, I told the installer what was said. He saw the food particles in the motor and said that DID NOT cause the problem and that dishwashers today are made to handle bits of food, unless, of course, you put bones or egg shells in the dishwasher.

I pay them for a home warranty for my mother's home. The A/C broke on May 24. It is now June 10th. A repair company has been out 4 times and has said they are unable to repair the unit. American Home Shield refuses to do anything about it. They lied to me repeatedly by telling me that there is only one A/C company in Central Florida who does repairs for them. They have not followed through. They take my money every month as scheduled but have not delivered the promised service. The representative told me there was no one else there that I could speak to. However when calling back, obviously, there were other representatives working. Not only have they failed to follow through on the repair, but they have lied to me repeatedly. I am fed up with American Home Shield.

I've had a warranty with them for 6 years and have had repairs done with them a few times a year but most of the time, it only saved me a few dollars here and there because the main part of the repair is usually not covered. Most recently, my kitchen faucet was leaking and they sent a plumber to my house who was clueless as to how the warranty was to work. It's been over 3 weeks now and they still haven't fixed it. I asked for a new contractor and they refused. I asked to cash out for the job and they only want to give me $115; good luck buying a faucet and finding a plumber on your own for that price! I have also filed a claim with BBB. This is not worth the headache and I really think they should be investigated, very shady company. Did I mention the reps are only nice until there's a problem and then they're nothing but attitude.

We've been AHS customers for over 10 years, paid thousands of dollars in insurance over the years, and only used them a few times. Each time we've needed them, they have made reimbursement difficult. They put all the responsibility on YOU to not make any errors in submitting your claim. YOU have to track them down for status updates. They are TERRIBLE. We've been holding on since we know our air conditioner is old and could break at any time. We want to collect at least some of our money back from this parasite company before we finally stop using them.

We have been paying this excuse for a warranty for 5 years and had one thing done in five years. A sink disposal. We paid the $60.00 fee and it was replaced. That was 4 1/2 years ago. Living in SC in the unbelievable humidity can be hard anyway. Our AC goes out (we live on the third floor). From one fiasco to the other, it has been 3 WEEKS and it was just now fixed. That only after my husband almost had to be rushed to the emergency room from a heat stroke. They ordered the wrong unit and then wanted me to contact the contractors... who were horrible as well.

I have used AHS for four years. I have tried to cancel multiple times, but they are professional at making this very hard to do. Today is the last time I will ever use them. They are professionals at denying claims too. You still pay each month and they recently raised deductible of $75. Today's denial was a dryer that they have fixed multiple times in the past. The repairman came over and said this is an easy repair. 45 minutes later, AHS called stating that this was not under warranty and had their lawyer read to me like a child. They have fixed the exact same washer and dryer in the past.

So, on Tuesday last week, after turning off water to my house, putting the toilet together successfully, with NEW PARTS but it is dripping and shutoff valve not working, AHS put us through to the plumbing company, ON THE SPOT PLUMBING (WHICH I DO NOT RECOMMEND). They told us they would call at 6:30 am on Wednesday with a time to come. On Wednesday 8 am, there was still no call. We called AHS. They are contacting On the Spot to find out what is going on. At 10 am - no call. I called AHS and sent 2 emails to the territory manager. Nope. Plumbing company not coming - claim denied. We broke the toilet.

First of all, I tried to log in to AHSWarranty.com, but that site is a joke. It doesn't recognize the account I set up. And when I finally got through to a service agent, the account then began to work but wouldn't recognize my password. When I tried to use the password reset feature, it says it sends an email to your account to reset, but it actually doesn't. I sense this is a Shyster company, full of crooks and needs to be investigated!

My wife has had this warranty coverage for 6 years and only made one claim all this time. Last week, we had our A/C go out and they sent someone out pretty quickly. But when the repair technician inspected and wrote in the repair that it had the wrong freon in it, someone must have had put it in? We hadn't had anyone work on it since we moved in 6 years ago? My wife called back and the person who answered started giving her attitude and was being rude to her. We have paid thousands of dollars for peace of mind only to find that they just take your money and run! Stay away from this company! We are now paying out of pocket for another reputable A/C company to come and fix the problem.

I had the worst experience with this company. I paid triple the amount I would have had I done it on my own with an independent contractor. They leave out the small print and rephrase everything to make is sound convenient. I do not recommend at all. If there was an option for ZERO stars, I would have chosen that.

On 20 May 2013, AHS was notified that we had no AC. It took nine days for AMS to decide what they would repair. Their local contractor United Air Temp. They are one of the worst; they do not return calls and do not show up for appointments - they set the time, and do not answer the phones (phone tree to nowhere). It is the 7th of June and we have set yet another appointment for AC repair. AHS says it's not their problem once they give it to their contractor. AHS says they have thirty days to "work on" the problem. We will not be renewing.

We have had AHS since purchasing our home, 15 years. We have 3 ac units, and every summer, we seem to have a problem with at least 2 of the units at least once or more. I have always felt that AHS patched the units rather than doing what was needed and replacing them. Two summers ago, we went 30 days with 2 of the units not working and temperature in main living area was 102 deg. While very unhappy over that instance, the one that has happened today has prompted us to not renew with them.

I scheduled an appointment for my ice maker to be repaired. My appointment was scheduled between 1PM and 5PM. I was told that the technician would contact just prior to coming out. I did not hear from anyone by 4:45, so I called AHS. They, in turn, reached out to the technician who contacted me AFTER 6PM just to tell me that he wasn't going to be able to make it due to a backup of service calls. However, when the representative looked up the technician's schedule, she said she saw nothing that would have caused him to be delayed.

Heat pump stopped cooling 3 weeks ago. I called AHS and they sent a repair company days later. The repair company said it needed a part but unit so old part was no longer available. They said they would contact AHS. We heard nothing except American Home Shield representatives called 4 different times to handle the renewal to our contract. We said no renewal until repair. The repair company said the system at AHS was down and they must not have received diagnostic. After contacting AHS, they said they haven't received anything. I called repair firm to resend. Next week, they still couldn't find it. We had contact with AHS at least 8 times. I received a call yesterday saying repair would not be covered. They said the evaporator which is close to 20 years old must not have been properly maintained.

My family purchased a home 3 weeks ago and with that purchase came a home warranty through AHS. On our first night staying in the home, we realized we didn't have hot water. We called AHS to make a claim, and they sent out a plumber to investigate. After replacing one of the heating elements, they claimed the problem was fixed; yet we still had no hot water. The plumber came out again several days later and replaced the second heating element which resulted in three days of hot water.

Last week, we noticed a toilet leaking but parts are cheaper than the $60 service call. So my husband, who is handy, decided to fix it himself. On Friday evening, we installed new parts. On Monday, the toilet is leaking again... running continuously. I happened to walk in the bathroom and noticed the tank was almost full and it wasn't shutting off. My husband ran in there and we somehow managed to get the water to stop running but the water valve on the wall was not shutting off the water. He was leaving for business early this morning, so he said it's just cheaper and easier to call AHS and that's what they're here for to do it. So this morning, I called. The plumber was to call before coming. Nope, he just showed which is fortunate I was home. He went to the bathroom and saw the toilet taken apart because that was the only way we could get it off.

We have an air conditioner that does not work. We found out that it has been joined with our dryer outlet in the same box. The air condition tech they sent found two wires loose and just taped them together and said to turn off the AC when using the dryer. We tried that and we are unable to get the AC to even switch on. We are in Texas, and summer is fast approaching and no AC. They sent idiots out there that don't have a clue and reject any problem that comes through. What am I paying for again??? I have been sent a bill and have no clue what I am being billed for. I have been on hold for 47 minutes so far, being told this call is important to them and to stay on the line. I could fall asleep.

Home warranty company is not fulfilling their obligation to make repairs or replacement of faulty appliances that are covered by their policy. On 5/20/2013 we placed a call to American Home Shield that our air conditioning stopped working. They said Dean Family AC will call to set up an appointment, which they did on 5/21/2013. The tech came out on 5/22/2013 and informed me that we need a new compressor, and it would take a week to get one. Now it is almost two weeks and American Home Shield told me today that "they have not made up their mind on what to do and nothing has been ordered." Dean Family AC said American Home Shield is not authorizing the replacement parts even after they received the report that the compressor needs to be replaced.

I called in a service call regarding my front load washer machine. It is only about 3 1/2 years old. It is making such a loud noise that I cannot sit in my family room with the laundry door open and hear the television or talk with my husband. Two repairmen company came out (Rick's Appliance) and stated that my bearings were out. He sent the other repairman outside before he told me what was wrong with the washer. Rick told me that he sees this all the time with front load washer machines. He said they are pretty but they are not worth the money.

Buyers beware. I have been with AHS for 10 years. I just received a letter which states AHS will no longer offer me coverage due to my past history. Let's see, you buy insurance to cover your household appliances at $695.00 = to $6,950.00 over 10 years. They probably fixed $3,000.00, and $1,000.00 was because they kept sending the idiot to fix my dryer. So do not purchase this insurance policy. They want your money, but will cancel on you if you use the policy.

We have AHS for few years .On 5/24/2013, we opened a ticket because the AC wasn't working. They didn't tell us we could open an emergency ticket. We live in the state of Texas. It gets over 90 degrees in summer. When we opened the ticket, they didn't tell us we have the option to cash out which means we could get the money for parts and repair/labor and get our own people to repair instead of using the people they recommend. So they use Eco Air which is another horrible company. They never answer the phone or return calls. They came, diagnosed the problem and told us the compressor is bad and they have to order it which will be 2-3 days before they get it.

I have a Whirlpool washer that is only about 4 years old. I don't beat it up or overload it when I am washing clothes. I called AHS back in Jan '13. There was a moldy musty smell developing in my washer and it was making all of our clothes smell really bad. People standing next to me would move away when they smelt it. AHS sent a Sears tech out to see if they would resolve the problem. They changed the pump and ordered a new washer tub. The parts were not readily available, so they had to come back out to install once these parts were delivered to our home. About a week later, they came out and installed the water pump but were unable to install the tub since the wrong one was ordered. So yet again, the tech had to come back out a week later and install the new tub that was ordered and delivered to my home.

I have a single handle pullout kitchen faucet that is used over a double bowl sink. The faucet is supposed to provide a full motion from side to side so that you can position it over to the left or right sink bowl. Since it no longer performs this function, I called AHS and put in an order. The plumber stopped by, inspected it and stated that he has to call AHS. Five minutes later he came back inside the house and said AHS denied the service because they believe that the faucet is still functional. Functional? How could it be functional if it is jammed. I paid the service fee and he left stating that, "AHS will call you to explain it further." Nobody called for an hour.

I have had American Home Shield for 6 years. After paying them thousands of dollars, I have decided to cancel my warranty with them. We bought an older home 6 years ago and AHS was included as part of the sale. During that first year, our hot water heater went out and we filed a claim. The service was prompt and they paid for the replacement with no problem. However, since then we have filed 3 other claims over 5 years and they denied every claim, including the most recent claim for an AC repair. Their technician claimed that we had not had regular maintenance on the unit, which was entirely untrue. In fact, we had just had a local company service our AC unit last month.

We have been with AHS for 15 years on a rental duplex we own. We called for a service call for the AC. The vendor went out and said the wiring was not up to code. They did not fix it and AHS denied the claim. We have tried to talk to someone many times and have told them we have been with them for 15 years and have only had their vendors repair the unit. If there was faulty wiring, then one of their vendors was responsible. They said they would send another vendor for a second opinion. It is now more than a week that my tenant has been w/o AC. My tenant has been very upset (has had to spend several nights in hotels) and I do not blame them. He is now threatening to move out. All this is caused by AHS. Do not sign with this company. They always make up something to not pay claims.

I am insured with AHS. It has been 5 weeks since I reported the loss to AHS. 6 appointments later and the appliance still has not been repaired. It should not take 6 appointments for an appliance to be repaired. Their so-called qualified contractors have caused more damages to the appliance that it still does not work. American Home Shield collects your premium and either denies your claim or delays the repairs so long that you give up and repair it yourself. More money in AHS' pocket!!!

We purchased a home and made settlement on April 30th, 2013. At that time, we also purchased coverage with American Home Shield. Less than a month later, we had a leak in the bathroom and also the basement. I called AHS and they sent a plumber over pretty promptly. He was the nastiest, most obnoxious, rudest person I have ever met. In a big hurry to tell me that it was my fault, I should have seen the break in the pipe and (it was covered with sheetrock before we took it down to find the leak) should have turned on the water before signing to see if there were any leaks, just as he did when he purchased his first home at age 18... If he called my husband "guy" one more time, I would not have been able to guarantee his safety.

A friend of mine referred me to this company instead of the normal company that is used in Texas. I went with them, and it was the biggest mistake ever. After being in our home a week, one of the light switches stopped working, and then it would come on after hours. I called to get a technician sent out, and was told (on a Friday) that someone would contact me. Someone emailed me on Mon. to tell me there was a 30-day wait on new policies, unless I had an inspection on the house (which I did). I sent them the inspection, which 3 days later I called to see what the status was, and of course, they didn't get it. I resent it, only to get a voicemail message saying, "We have everything approved, but since your request included the words lights flickering, fixtures are not covered, so a technician has not been ordered. Please call us back if you think you still need service." I will never go with this company and would never advise anyone else to as well. It has now been almost two weeks and still no electrician.

I paid premiums for a complete year and extra for pool/spa coverage. Sales rep stated that everything mechanical was covered except wear items like filters and o-rings. I had spa-side remote go bad and they refused to fix/replace because I could manually perform the same functions at the box. What an excuse. They did not initially return my calls for two weeks to give me a status update. I had to chase them to finally get an answer. They were waiting until my contract renewed to tell me they were not covering the item.

I bought the Combo Plan (which includes appliances and systems). It turns out based on a service request for my air conditioning cooling issue, they can deny the service request for several reasons including pre-existing conditions. They have devised many reasons based on their experience. This means that it will not be covered for most reasons in the future, as the customer service person alluded to. One of the technicians came to the house, said that they are very inconsistent in their approval process and that he/she would not have AHS for his/her home. Interesting, isn't it?

I contacted AHS ten days ago to resolve an A/C issue in 100+ degree AZ. Tech has told them there is a $500 difference between repairing and replacing the 15-year old unit. They continue to give us the runaround by transferring us or telling us they are sending to their research department. I'm ready to go to consumer fraud department, as well as local media consumer fraud coverage. Stay away from this company. They are the worst!

I called AHS and they sent AC repairman out. He would not fix the fan motor because it had vibrated the case loose on the unit. Repairman said that unit had to be in working condition to repair. I had to send local repairman out to repair unit and then call AHS back. AHS denied last claim for AC repair due to improper wiring that was the original wiring and local contractor said they damaged the wiring when they made the service call. AHS never questions the contractor and always takes their word for it. My complaints finally got to a supervisor that agreed to refund the difference in what the contractor and the local contractor charged in parts, and I never received it. They have fixed appliances before but if it is an AC repair, get ready for a denied claim or parts that are not covered.

I bought a rather expensive home which came with an AHS warranty. Within a few months, the AC unit wasn't working and I called AHS. It was really hot and they told us they have 48 hours not including weekends to get back to you. Then once the technician gets back to you, it's whenever they can get there. They sent out the most inept HVAC guy. He was clueless. He claimed to fix it over the course of a few days. Fast forward to this summer and the same AC unit is having issues as soon as it gets hot. Of course, it's a weekend and by the time, the same technician gets back to me.

May 2, 2002, the first repair agent arrives and replaces the igniter and leaves. 2 days later, the gas cooktop goes up in flames. It has been leaking LP gas so it has been shut off. May 7, the second repairman comes and orders (allegedly) parts. It was shipped to my house after 10-12 days I called - no paper trail, no diagnosis, poof. A third repairman comes and alleges the parts are not available. Now in the research department! No one is taking my call. The Caveat is my wife and I are celebrating 30 years of marriage this weekend. We are having a family reunion. At the same time, my daughter’s flying in from the Pacific Northwest, plus brothers and sister, and their kids, and their kids are coming. AHS has turned a deaf ear to my extenuating circumstances and totally blew my faith and trust in their company as a complete scam.

Call is $75 per call per problem. They use contractors that are mostly crooks and roaches and are milking money from customer especially women and single mothers. Their service people have no mercy, lying and cheating about the fact of problems, exaggerate problems and say this is not covered, that's not covered and you end up paying more than if you have no insurance with honest service company. This is an army of crooks, banditos as **.

I had a hot water heater leak and the plumber sent by AMS said an expansion tank was required, which AMS promptly rejected coverage for. For over a week, I have been calling AMS to explain that there is no such requirement in my city that a hot water heater have an expansion tank and that it was not needed. They sent me back to the plumber. The plumber refused to call me back even though I explained each time I called what the problem was. Finally, AMS (after calling plumber a couple times) AMS got an answer which is that the plumber would only install a hot water heater with an expansion tank.

I bought the warranty in 2002. For years I had several claims, no problem until the last one. I filed a claim, took off of work, and the contractor never showed. I called the contractor. The CSR put me on speaker phone and called the person who had no idea that he was supposed to be here; he was at some event. She told him he had to come unclog my drain and he did. He stuck this little drain opener by hand into the sink pipe. I told him we had already cleaned that drain; it needed to be cleaned from the main in the basement.

AHS will not fix my dryer. AHS said they will fix my dryer and 3 weeks later… still did not hear from them and finally they call me and said they will not cover my dryer. Secondly my septic tank issue: AHS said they cannot find a vendor to clean my septic tank and told me I have to find outside company and told me to send the receipt so I sent it to them next day. And once again they will not pay for the reimbursement. AHS is a ripoff company. I see online there are many many complaints with this company.

They sent an air condition repair company and I was told the thermostat was not good and that I need Freon but they can't provide service because I have a mismatch in my garage unit and the outside unit. Then another company came. The thermostat was okay; Freon was okay; so who is telling the truth? They fixed my stove in Oct. and 3 weeks ago, my stove range exploded without being used. Luckily, I was at home. Poor contractors and AHS don't care!

My experience with AHS was polite but totally a waste of time. I timed my attempt to file a claim just as my yearlong contract was about to expire. The freezer of our refrigerator/freezer had stopped working - denied because the freezer was not covered as part of the standard contract. The tub was leaking and caused damage to the ceiling on the 1st floor - denied because only the pipes are covered. My suggestion: Stay as far away from AHS as possible. We were given a complimentary 1-year contract when we bought the house and were warned by our agent not to expect much. They were spot on!

We got the AHS with our new house and it has been a horrible service. Our dishwasher broke 3 months after we moved in. When you call, it's contracted out to a local repairman. The repair service is so unresponsive. They only work 10-2, M-W in our area. They have been out four times and our dishwasher is still broken. The second time he was out, he said he fixed it, but must not have checked on anything. It was still broken. The third time, he was there for 10 minutes and said he'd have to order another part and be back in a week. Then they took 2 weeks to order a part! Ridiculous! And they don't call to tell you it's in. They wait for you to call and ask why it's taking so long.

My wife and I purchased coverage and even chose the most comprehensive level they offer that seemed to suit our needs regarding the age of the house and appliances. Recently, we turned our airconditioner on after a winter season (while under the coverage of AHS since we purchased the plan over the winter months) and it came on and in a matter of a few hours, cooled the house. During the next few days, the weather cooled down enough where we did not need the AC. Earlier this week, my wife was home and turned on the AC because it got warm in the afternoon. She called me at work to tell me it was making an electric humming noise and wasn't sure how to turn it off. I quickly ran home to discover the humming was actually coming from outside where the fan unit is located. I threw the breaker and the switch at the cut off box where the fuses are as well as removed the fuse block from the side of the unit for good measure. I called AHS to put in a service request. One was scheduled and I thought everything would be handled.

You would be well advised to stay clear of American Home Shield. In the past when we have had an appliance go out, they have always tried to lowball to value off the old appliance and we have always had to appeal the value and go out of our way to prove we were right. When we had a flex duct problem under our mobile home, the agent told me it wasn't covered so I went ahead and had it repaired privately only to find out later that American Home Shield did in fact cover it. When I complained, they refused to reimburse me for my extra expense and in fact argued with me. Terrible, terrible customer service. They have lost a 15-year customer. Stay away from this company. American Home Shield may be the biggest but that doesn't make them the best. In fact, it's made them simply too big to care.

I had American Home Shield for 5 years paying the $600 every year with no claims. My first claim I made was for a leaky outside faucet and, of course, it was not covered. My next claim was for a leaky shower head. The plumber came out and after paying him $75, he told me he could not gain access because I had a fiberglass shower/tub. I canceled my service the very next day. It's a scam. As long as you keep paying they are happy, but the second you make a claim, watch out.

We bought our 90s custom home in July 2012. The home has many older appliances; however, we bought it knowing we will eventually replace the appliances through the years. In August 2012, the A/C broke down during one of the hottest weeks of summer. AHS sent a contractor out to repair it the following day. In September 2012, our garage door was not functioning properly. AHS had a contractor repair it the following day. In October 2012, our garbage disposal stopped working. AHS had a contractor repair it 2 days later. In November 2012, our oven was no longer working. Since the oven was made in the 90s, the contractor could not find any parts to repair it. AHS offered to replace the oven with the same features as the existing oven, or monies towards purchasing a model that they carry of our choice.

Save yourself the $450 policy. This company is nothing more than a ponzi scheme. Look at all their reviews. They send you a list of things that are covered. My hot water heater broke (worth about $1500); the contract said it covers all parts but still cost me $1000 to replace it. See below taken from the contract (I had no accessory components, either, just your normal average hot water heater):

I called because water heater quit heating water. AHS sent a truck out (waited 4 hours). Yes, they would replace it, but they required a $75 upfront fee for walking in the door and then wanted another $1,260 to do the work. When AHS was contacted, I was informed they don’t pay for permits, or haul away; that's my problem. Who ever heard of $1,260 for permits and haul away? What did they pay for? Also, while I was on the phone talking to AHS about the problem, the plumber left and I had to reschedule and wait another 5 hours; the work took less than 45 minutes. Talk about a rip off!

We have been members of AHS for 5 yrs and have barely used it. Our AC quit working and we are going on 3 weeks with the problem not being solved. We have 4 kids and one with asthma. They do not respond with quick action to complaints. The service has been awful and it has been obvious that being a member has acquired us a spot at the bottom of the repair list.

I have my faucet leaking and for two weeks, I cannot get this idiotic company to fix a simple faucet. Every time I call and ask to speak to a manager, they send me to a voice mail box. I have left a ton of messages for that manager and he has not returned a single one of them. It's been two weeks and my faucet is still not fixed and the manager has still not returned my calls. Beware; they are scam artists.

We had a warranty included with the purchase of our home. Right away, we had issues with electrical and plumbing and AHS was always quick to provide service to us. On Easter Sunday, our sewer drain backed up and the basement was flooded. We called AHS and they put our request through with emergency status. Within 10 minutes, we were contacted by a plumber ready to come over and fix the problem! All the repairmen that we have had have been great. Just this week, we called about our dishwasher. It just wasn't cleaning well and the Sears repairman spent an hour on the phone trying to find parts needed to fix it. He told us we would be contacted within 5 days to let us know if they found parts or if we get it replaced. Sure enough, we were contacted by AHS 3 days later saying they are replacing our dishwasher! We couldn't be happier with the service we have been provided through AHS and would definitely recommend!

AHS is a class action waiting to happen. My bad experience, out the gate, was with both AHS and the quality of the service provider they sent to my home (see my survey/complaint below, of which I have not received a response). Even more, their customer reps were laughable. One young lady (did not get her name) and a gentleman by the name of Joe ** who believes he is a supervisor could not grasp the magnitude of my issue or care to take a moment to comprehend what I was telling them. The only thing they continued to say was, "I apologize but...." AHS first must re-vamp their core attribute customer service and replace the delusional supervisor who believes he is a decision maker, not. I am in the process of canceling my service, will make an attempt to reach out to their corporate office to share my dissatisfaction and start shopping for a new Home Warranty provider. Referrals are appreciated.

My 10-year old washing machine broke down. The repair guy came out and criticized me for putting too much laundry in my front loading, heavy duty washer. The repair was denied and I called to complain. I was transferred to another person who was apparently an expert on making a decision on whether I caused the damage because I was doing laundry by looking at some pictures that the repair guy took of my washing machine. I feel taken advantage of. I paid AHS for almost 4 years and should have just saved my hard earned money to buy a new washer. What a rip off!

We were dropped by American Home Shield after being with them for more than six years. They said we had too many claims. AHS sends out crap contractors who make partial repairs, causing another repair a few months later. We are leaving them. Very dissatisfied.

Twice, we have had to call to use our AHS warranty on two different issues and twice, they have practically sprinted to our house to collect their $75. Twice, they have said I need to order parts and twice, I have never heard from them again. It seems they only want to collect the service fee for the 15 minutes they are here. Waste of money. It seems they only use the worse contractors who couldn't care less if they actually fix the issue as long as they get their $75.

We bought a home in December 2012 with an AHS warranty. In March, we refinished the wood floor of the home and a few days later the refrigerator started leaking. I asked for an emergency repair as the floor was being damaged. A contractor was not available so I had the refrigerator moved to the garage to avoid further damage to the floor. The floor had to be totally refinished again for another $3,000. AHS said they are not responsible for secondary damages and furthermore refused to inspect the refrigerator unless it was put back into the kitchen on the wood floor, even though their technician had suggested I leave it in the garage until he could determine what was wrong. Ripoff big time - that's what this so-called insurance company is. With all their bad reviews, why doesn't the insurance commissioner of the various states get involved?

I need an indoor heating/cooling unit replaced. They said they would replace the unit but there would be some cost not covered. They overcharge for the items not covered.

We had this in our new home purchase contract and we've had two appliance issues we've called about. Yes, one was straightforward and easy. The local AC technician came out and told us exactly what was wrong, no more problems. The other: three weeks ago, our dishwasher crashed and I have been given the runaround every time I call, which is almost every day. A Sears guy came and looked at it. He said the parts aren't even available anymore. I called AHS and they told me the same thing and I would be hearing from Options. It never happened and every time I called, I got a different story.

Problem started Nov 2012 and it’s still ongoing. Service tech came out and stated compressor was bad but did not check the furnace out. I had someone to - he stated the coils had leak in them and rust was visible. “How did they miss that?” He was speaking of AHS techs. I called AHS and reported that. They place the order for the tech to come back again. This was another tech but from the same company (AHS only have one company for this surrounding area). He stated the furnace was bad and needed to be replaced. It took a while for us to get the ball going because at the time I did not know I had to pay for parts and three hundred dollars fee for them to take the compressor away. I am paying AHS, paying their service company for additional parts and paying them to take away parts, and they’re going to make money off the bad parts. Something in the milk’s not clean.

I noticed that my A/C was leaking on the sheetrock in the hallway and dripping on the floor. I called AHS. They sent someone out and we paid the $75 and he diagnosed the unit was old and needed replacement because the pans were rusted through and there were no replacements available because of the age. So he would have to contact them and put a cost together. Before he left, I asked him, "What unit would you replace the old one with?" He told me whichever makes him the most money, probably the bottom end Carrier called Payne; "They're junk but anything is better than what you have now." He left me a blue sheet that he has marked what they do not cover, a float switch and ducting which totals about $1200. Everything is I'm just telling what they don't usually cover (more like this is what I am going to take from you whether you like it or not!).

I bought an American Home Shield home warranty for my home in Florida, and I was covered for a year. During that year, I had no complaints about them: they responded quickly to our service requests, and they sent contractors who were effective, efficient, and (for the most part) professional. We had a bunch of stuff fixed in our home during this first year and they covered all of it. Then it came time to renew. I made the mistake of deciding not to renew, initially. Then my coverage lapsed and my warranty expired. Then I received a letter from them in the mail indicating that my coverage has lapsed and that I should renew, and it gave me a number of price options. So I changed my mind and decided to renew.

I called AHS on 3/3/13 to report that my dishwasher was leaking and my trash compactor would not shut off. 7 weeks later, neither have been repaired and I have no idea if or when that might happen. Good Housekeeping was contracted and finally came out, collected their fee, only to tell me they carry no parts and would have to come back. I did not receive any information after that from either AHS or Good Housekeeping until I called and asked what the status was. GH came out approximately 5 weeks after initial complaint and attempted to fix both unsuccessfully and advised AHS would be in touch about replacement.

I woke up Wednesday to a water heater that was leaking water onto the floor, and put in a service request that morning. American Home Shield stated it wasn't considered an emergency and they would put in the request. The plumber showed up on Thursday at 3:30 and said, "Yup, the water heater is busted (the water on the floor must have been the biggest clue)." He stated that because there was water damage to the pedestal that the water heater was on, I would have to install another one. I explained that the reason it was water damaged was because it took till 3:30 the next day to get anyone out. He said that AHS would not cover it.

I called AHS on electrical in a rent house. They did fix the electrical outlets but refused the ceiling fan. They said it was abuse. They also refused to fix the exhaust heater/fan in the bathroom. They said it was not covered because it was not the main source of heat in that room. However, the electrician left it connected and when the new renter flipped the switch, it began sparking. AHS refuses to send someone back out to disconnect the unit. They take no responsibility for the fact that this is dangerous and could cause a fire or electrocution. I really don't know why I pay these people every month. I must not be very smart because they deny much more than they fix.

On 4/9 I arrived home to find my heat running, house at 90+ degrees on the first floor and approaching 100 degrees on the 2nd floor. I immediately called AHS and they sent the work order to Zone Mechanical (hereinafter ZM). ZM finally returned the call on 4/10 at 1:31PM. The entire system was unresponsive to any attempt to control from the thermostat. In the meantime, I had to shut down the heat by killing the breakers on the internal system. Upon arrival, ZM opened the unit, pulled a few contacts and filed them (they were corroded and probably should be replaced, not cleaned). Popped them back in. Unit still unresponsive. He rigged the outside heat pump to provide cooling if we needed it. He said he was going fishing, would be back on Tuesday and he'd call me early Tuesday morning. He told me to use the emergency setting to call for heat in the meantime. Well that would be the auxiliary heat setting on the thermostat (thermostat wasn't any good per him and he'd have to order a new one).

The AC in my condo went on Thursday night. We put in an online claim on Friday. I got a number of the contractor that was going to perform the work, spoke to them on Friday evening and they said they would call me Saturday to set up a time when they can come in and fix the AC. By Saturday evening, no one had called, so I called them back. They were apologetic and told me someone will call soon. Shortly after that, a tech called me. He promised that he would personally be at my house on Sunday at 2 pm to fix the AC. Sunday came and no one showed. I called again on Sunday evening. They were apologetic once again and told me that someone will call. No one called.

On Dec. 27, 2012, the air conditioner needed service because the drain pan was filling up every other day. We called for service. Air Boss drained the pan and said they treated the AC unit, so the problem would not continue. Then on Feb. 11, 2013, the same thing happened. The drain pan was full (this is the wintertime so even Floridians don't use the AC year round). AHS sent out Air Boss again and they "fixed" the problem. So here it is April 16 and 5 days outside of the 60-day **. Guess what! You guessed it. The drain pan is full, the AC does not work, and I'm told that we are outside of the callback time period. So I can have Air Boss come out and charge me again or I can tell AHS to stick it. No three guesses needed here. Bye AHS. What a waste of money!

Don't go with this company. They hire terrible people to come in to do the job. We had someone come in on August 1st to fix a leak. They slapped some putty on the leak and said all better. It's now the middle of April and it's leaking in the same exact spot so I called the warranty company and they only guarantee the work for 60 days. Really?! Then why wouldn't they hire someone to do it right? Oh wait, I know why. It's because they don't make money that way. Then they asked if I wanted to renew my contract. Ha ha ha? Joking, right?!

I have been a customer for over 8 years. When it came to my oven not working and being told by the technician they sent out that the required part is no longer made (the oven is 15 years old) and that in his opinion, the oven would need to be replaced, AHS now insist they will "rebuild" the part. I have already been without an oven for one week and they now tell me it will be at least three weeks before they can have the part rebuilt.

I came home and noticed a water spot on the ceiling, above which is a bathroom. I called AHS who said they would contact a plumber to come out the following day. The plumber came out, cut a hole in the ceiling, found the leaking pipe, called AHS to get approval for the claim and told them that the elbow connection at the junction of the two pipes may not have been glued properly. AHS denied the claim and the repair for "missing parts" because there may not be glue at the connection. What a load of crap! So the plumber left and I still have the leak, as well as the hole in the ceiling! What a scam this warranty is! Do not buy one!

I called in the complaint that my washer was not working. I requested a company that had previously worked on my washer and was with AHS. But I was told they were no longer with them. The repair company called me to make an appointment between 2 and 4 the next day. They called to say they were running late and ended up not coming until 4:30. I was told they needed to order a pump and that the office was closed but it would be ordered the next day. It could of course been ordered the same day if they had gotten to the appointment at the correct time. The next day, I was told it would take three days.

I have had a day and a half runaround from AHS on getting my well fixed. In the meantime, we have no water for flushing toilets, washing dishes, etc. and still do. I found out that they have no one to repair the water wells in my area. They said they have asked people from out of the area and have been turned down. I went so far as finding someone to repair, but they turned them down because they had no insurance. But they are only a repair center. They do no drilling. The State of Texas only requires insurance if you drill. So I'm heading into a day and three quarters of no water. I asked them when and if they intend to find someone. Once again, no answer. Now may I remind you, I have spoken with one man and five ladies with no help. They could care less.

There have been several issues with American Home Shield. They often send service people who aren't qualified and have to come back several times before it is repaired. Also, in one instance, our dishwasher should have been replaced but they kept repairing it. Now, we get a letter from them stating they aren't renewing our contract because we used them too much. The underwriter determined this. I have been with them for over 8 years. This company is fraudulent. It also has the worst customer service. They don't stand behind the warranty that they advertise.

Three weeks ago, I called to set up an appointment for repair. The day of the repair, I was at home from 1-5. At 4:30, I called to ask where the repairman was. They said they were running late. No big deal, I thought! Thirty minutes later I called back. They said he was around the corner. I waited for 15 minutes and still no repairman. I got an automated phone call that they were running late. I called AHS again and asked what happened to the man around the corner. I was told the work order had been cancelled. I asked by whom. They said by the technician. Beyond angry! I called AHS and spoke with a representative. She assured me she would assist. We dropped the original contractor for another. A new appointment was set.

We're going into week number three of no hot water for my 86-yr-old father. I have been an AHS customer since 1987. A couple of years ago, I purchased another contract for my parent's home. My dad's gas hot water heater went out almost 3 weeks ago. AHS sent out a plumbing company who said the floor needed to be replaced (apparently, there had been a leak from the water heater) and the wall to his furnace room had to be taken down to allow them access. Both were done. They came back, hooked up the hot water heater and then said the flue from the hot water heater to the chimney would have to be put back up (it apparently came down when the old hwh was taken out).

We actually were customers with this company for over six years plugging along with small repairs, etc. We actually maintained our contract because our HVAC system was original to our home and aging. Last June, we were sold a bogus HVAC preventative maintenance contract. They promised one price and it was more than double and a week later, our entire system stopped working. We then used them and their contractor to purchase a whole new system ($6,000), which by the way here we are 8 months later and the system isn't working and I'm waiting for a repairman. But on top of that, when we purchased the system, AHS did not pay anything. We had to pay co-pays, etc. and the HVAC company they sent would only install a certain brand and told us if we wanted the brand of our choice, we would have to wait weeks.

I was with this company for 11 years. I paid on time monthly and had limited service calls. After 11 years, they sent me a notice that they were not renewing my policy - apparently I did not fit into some "formula" they use. In other words, they weren't making enough money off me, but I assure you, they were making plenty since I paid out annually over $600 and averaged 2 service calls a year that I paid $75 for each. There were some years I didn't even have a service call request. This company has no regard for customer loyalty. They will rip you off - and as soon as you need them, they will dump you.

I have been an AHS customer for over a year. I pay extra as I have an integral apartment in my home with additional appliances. I called for a repair and mentioned that I also had a problem with a stacking washer/dryer in my apartment so the vendor, Ultimate Appliance from Waldorf, MD, had this appliance added on to his work order. He had previously serviced appliances in my home and I had been happy with his company. He looked at my washer/dryer which was about 15-17 years old and had serviced not more than a family of three for a lot of years.

On Saturday, March 30, I called American Home Shield to replace an outside faucet at the back of my residence. They claimed it was not under warranty as it was outside the foundation pad. Well the faucet goes into the back of my house and is connected within the pad of my residence. They basically said if a technician comes out, it would cost me $75 for the technician to tell me it wasn't covered by the warranty. If I wanted it fixed, it would have to be between me and the technician as to what it would cost. Needless to say, I'm more than angry and am cancelling American Home Shield and telling everyone whoever thought of using them to not.

After 3 weeks, they finally received the compressor, which was on back order at the factory, and installed it. However, rather than replace it with another scroll compressor, which they removed, they installed a reciprocating compressor instead. I feel cheated, and I'm actively pursuing a replacement with a scroll compressor, which is more efficient and importantly quieter, especially as how the unit is next to our bathroom window. I doubt this was an accident. I wonder how many other customers have had this same treatment and never even realized it. $50-$100 here and there repeated many times adds up to real money for them. I wonder if this constitutes fraud? And I also wonder if a class action is justified?

Like other reviews, we just received a letter stating that they were unable to renew our contract. When I called, they said that it was because of the high number of claims. I am wondering whether it had anything to do with the fact that we filed a claim against them as part of the Faught Class Action Suit Settlement (which was denied).

Please don't waste your money buying this company's insurance. This is my first year, and it will be my last. They contract with their own people who will tell you the minute they arrive to check any issue that it is not covered under the home shield because of wrong prior installation or some other creative excuse every time. I just found from a few friends who bought their coverage as well that they never got anything repaired or covered. There is always some exclusion. They tell you that it was in the fine print. I don't know why the state allows companies like that to take advantage of the public. So please don't waste your money like I did.

Avoid AHS, save your money! I have had AHS for eight years and have only made two claims. One was seven years ago for an electrical issue, which the contractor sent stated was a covered item routinely paid for by AHS. They denied it, despite meticulous records of home maintenance and routine service. After paying the $75.00 service call fee, I was out another $640.00 in expenses that my warranty clearly stated was covered. I should have cancelled then and I kick myself for not doing so.

After paying for this home warranty and "total satisfaction guaranteed," I am totally cynical. This company is in business to take your money. They have no intention of using any of their money to help you. They sell contracts - that is all they do. Oh, they also have lots of real idiots and robots who answer their phones. They have scripts and if you have a problem, they go through the list of lies they train these people to say. I tried to use my home warranty and it was a big joke. After about 15 calls to just get a date for a service call, I finally got one. After waiting 4 hours, no one came. No verification call, nothing. So another try.

With the contractor they forced me to use (the cash out would have not paid for the compressor, never mind the air handler and installation), it took 5 months to get the AC replaced and then it was all wrong. The AC contractor was Burleson Services who had a license but their corporation papers were out of date. They order a three phase compressor and a single phase air handle (miss match to start). The compressor should have been single phase. It was just a complete mess from start to finish. Then when I tried to cancel payment on the contract for December (I canceled in November), they told the credit card company I could not cancel the contract.

I called American Home Shield as I recently purchased a home in LA and I have the Home Warranty Plan. It was cold and I never tried the central AC as it was too cold to turn on the thermostat until a week ago. I called and they sent out a tech, charged me $60 for a 10-min. check of the unit. The tech told me that the unit looked like the fan had rubbed from the inside and damaged the coils; it was 70% low on freon and had electrical problems. He recommended replacing the unit.

I have been trying to have my clothes dryer fixed for 16 days, soon to be 18. They have sent one man twice and the other guy 3 times, but now I need to wait until Monday for new parts again; if that fixes it. Next time, I will call a real service technician and save time and money fooling around with them. They could care less. The service people are nice but they still haven't found the problem for sure. Their slogan that says “worry less” should say “worry more”. It is still us pushing to return to normal. The worry should be on them since I paid $575.00 plus another $75.00 to the first repairman.

AHS denied my recent heat pump repair/upgrade claim (details follow). This is the second major denial of coverage that I have had with AHS over a 5-year period. I moved into my house in Clearwater, FL in May 2007 and assumed the existing AHS contract. There were no issues with the heat pump system reported in the property inspection at that time. I have paperwork that shows that the failed heat pump system was installed in 2000. My claim to repair/replace a 13-year old heat pump system was denied, even though it had been regularly maintained, inspected, and found to be in good condition prior to the recent failure due to burnt components. I consistently followed all AHS instructions as printed in their contract with me for "A/C and Heating Units" on page 18 as well as "Routine Maintenance Tips" on page 22. The system completely stopped working in late December 2012. I reported this to AHS on December 30, 2012.

I started my policy with AHS on 12/6/2012. My checking account was immediately debited three premium payments. When I contacted them, I was told two of the payments were to cover the months of October and November of 2012. I told them that my service started in December. I asked them to explain how it was possible that they thought I owed them for the two prior months. Their explanation was that it was a data entry error and they would correct it and refund two payments. It took them two weeks, but I did get my money back. I thought that was the end of it. It was only the beginning.

I have been an American Home Shield customer for over 15 years. We have only had 2 minimal claims filed in the last 4 years. I received a letter dated Feb. 18, 2013 from ASH this week, telling me that they appreciated the opportunity to have served my home warranty needs and trust that our coverage has been beneficial to me and my family. They further stated, "However, as we near the end of your coverage term, we regret to inform you that we are unable to renew the above listed contract. Any renewal solicitations you may have received regarding this contract are no longer valid." I have been a customer paying them an average of $550 a year to cover my home repair. No reason is given on the letter for their decision to cancel.

AHS contractor (Sears) messed up my repair appointment and didn't come today. I called Sears; they said one of their representatives messed up my appointment, then gave me options that were either during a weekday that I can't be home, or too far out to live with a broken appliance and recommended calling AHS. I called AHS, who called Sears and told me the same things that Sears just told me. No options were offered to make the situation right for their mistake, so I asked to speak to a supervisor. The agent had a problem with me asking for the supervisor. I told her that I wanted to speak with the supervisor about dissatisfaction of service. Once she came back to the phone, she said, "The supervisor declined to speak with you as this is not a safety emergency." What? A supervisor is declining to speak with a loyal, paying customer about an issue? That's your job! I told them that I would write about it online. Please give me corporate's number. This is not what I'm paying for. It's terrible customer service, and a warranty that does not attempt to make things right.

They arranged to have dishwasher installed. The first time we tried to use the dishwasher, it came out of the cabinet. I called AHS and they would do nothing to fix the problem. They could not even get the installer to call me to see if there was something that I could do to fix the problem. I ended up fixing it myself. I was even told by the local AHS rep that they had problems with the installer other times but they still used them. Before my contract could be cancelled, my oven went bad. The oven that they wanted to replace it with was of a slightly different dimension and the cabinet that held the oven needed slight modification. They told me that was my problem and that they would only send a serviceman out once and that he would not wait while I resize the hole in the cabinet. They told me that I could either remove the oven myself or have them remove it and I could install the new one!

I notified AHS that my heat was not working and wanted to put in a service request. The company called me, but we could not come up with a time that we were both available due to the fact that I am a working mother and my husband is deployed. So I called AHS back to see if I could get a different company who would be willing to come when I was off. I had to go through all these different people for all of them to give me the same answer. And of course, I couldn't talk to a manager. I have to wait 24 hours for a manager to call me back. So my kids and I will be in the cold longer.

I have been an American Home Shield customer for the past seven years. I received a letter dated Feb. 18, 2013 from ASH this week, telling me that they appreciated the opportunity to have served my home warranty needs and trust that our coverage has been beneficial to me and my family. They further stated, "However, as we near the end of your coverage term, we regret to inform you that we are unable to renew the above listed contract. Any renewal solicitation you may have received regarding this contract are no longer valid." I have been a customer paying them an average of $600 plus a year to cover my home repair.

My air conditioner did not cool the house. The technician sent by AHS stated that my system didn't have a tune-up. The AHS policy provided no coverage for tune-up; therefore, he would not fix the problem. I told him that the routine annual tune-up was completed 4-5 weeks before my service call and I showed him the receipt for the payment. He ignored the evidence of tune-up and kept repeating that AHS policy didn't provide coverage for tune up. He charged me the standard fee for the service call and left.

I understand the protocol is to contact AHS and a plumber is dispatched to assess the appliance, which if replaced with the same item should incur no cost to the homeowner. Empire Plumbing in Richmond, Virginia (50 miles from my home) was called to assess the hot water heater and notify American Home Shield (AHS) of the needed replacement. However, Empire Plumbing said it would take 2 weeks to receive permission to replace the tank and they would charge me an extra $600 to place a metal pan and drain line which was only a recommendation by the technician. I agreed to have only the tank replaced and have my contractor do the job for a much better price at the same time the plumber arrived.

I had a blockage in my bathroom and notified AHS; they sent a plumbing company out to my house. After looking around, the plumber couldn’t find a certain kind of entry pipe outside my house to use to snake the lines. He called AHS who declined the service because there was no pipe outside. He had to remove the toilet and snake through there. Less than 30 minutes was required, which had to be faster and easier than coming in from outside. I had to pay $588.00 to have this done, which in itself makes the hourly rate for that plumber $1,176.00 (Wow!). I emailed AHS telling them to cancel my policy and give me a refund. They emailed me saying that I owed them $100.00 for their service fee. I asked what service they performed or does being an insurance company make you merit the money. I told them to take the money from my refund, and never contact me again. They said read the policy. Ha, who can do that except a lawyer? Bottom line is that it cost me $588.00, when all it should have been was $100.00.

I made an appointment with AHS on Feb. 7, 2013 for a plumbing stoppage in the kitchen which was found and recommended by Big Bill's in Mobile, AL when they repaired my washing machine. As I live out of town, I set the appointment up for the following Monday, Feb. 11. I was told by customer service that the time frame would be 8 a.m.through 1 p.m. At 1:15, I called AHS to let them know that the tech had not called nor was at the property. I was told in the Retention Dept. by CS (Denise) that she would call and keep track on the progress. At 3:45 p.m. he was a no show. I called again; Denise said she would call. Finally, the tech called and said he was 10 minutes away. At approximately 4:45, he showed up. He assessed the situation and said he couldn't unstop the stoppage by going on the roof because it was too wet and he didn't bring the proper tools to unstop it through the pipes.

Hello, I am sending this to you to hopefully make you aware of the company(s) you use and the type of service they offering do not represent us, the consumers. We have had services from you (ARS) through American Home Shield (AHS) for the last 10+ years. This year, we have decided not to continue with AHS for many reasons. Thus as Murphy's Law would have it, the furnace decided to go out. We then called you to repair. ARS is who AHS has always sent out. We paid for an ignition to be replaced (over $400.00). We then found that there were major issues, so we had to make a change. Now we are in need of a new furnace! We inquired with you and the gentleman came out the same day, and indicated that it would cost $16,000.00 to re-do our system (the furnace we had was too big and the air conditioner was too little, the ducts had to be all replaced, they would not fit or something with the new system and etc.). Excuse me, but where and when did this happen? All of a sudden this had to be done? All of a sudden my house grew?

We have had a warranty through American Home Shield for several years. In the past, we have turned in work orders for leaking faucets (bathtub and bathroom faucet). When calling today, I was informed that our contract does not cover that and when asked about my previous work orders for this same thing, I was told they have no record of that. Now, I am of sound mind, having no issues of memory loss or confusion. When I mentioned that their records evidently are not reflecting the previous work orders on this same thing, I was told their records are correct. Well, something is wrong with this picture. For our previous issues, 100% of the time, there is always part of what was done that is not covered. Reviews in the past on this company have been bad. Shame on me for not listening to them. All they give you over the phone are "canned" answers and fake apologies. We, obviously, need to find a more reputable home warranty company.

On 01-28-2013, my dishwasher broke down and I called AHS and paid $75.00 to have a technician come out to fix it. The technician said it could not be fixed and left. Days later, they called and ordered for us a model close to the dishwasher (GE) that we had. The dishwasher was delivered by GE, but we refused it because it was far too small (baskets/dimensions). I told them (AHS) that I will find a suitable replacement, which I did. Now, AHS told me I had to pay a restocking fee because I refused the GE dishwasher. I attempted several calls (including supervisor) to complain and resolve this issue, which met with negative results. I even tried to get the phone number for their main office/complaints department with their customer service department, and they only gave me a mailing address (no email). They want me to settle the restocking fee. Why should I pay for a shoddy product? I'm very disappointed with their customer service and lack of attention in this matter, and I wish to go as far as possible with this complaint.

We have had an AHS account since 1999. Over the last few years, their prices have constantly increased while their customer service has consistently gotten worse. The water line to the freezer was leaking water all night long. It was a constant effort to mop and keep the water from ruining the floor. When we called AHS this morning, the customer rep said Sears could be out on Monday. Today is Thursday! So we have to tend a leaking appliance for four days? When we called back, the next rep said every contractor was booked up. My wife called one of the contractors she knows personally and who is under AHS, and they said they weren't booked up at all. So, it would appear the customer rep wasn't exactly stating the truth. This guy with AHS just kept up a condescending tone and patronizing attitude and eventually hung up on my wife! AHS will never get another dollar from us. That's for sure.

We discovered the sewer had stopped draining on Monday evening, January 14, 2013 at approximately 8:00 p.m. There was raw sewage in our basement and we needed to have this work done immediately! We called several plumbers in the area and finally got through to one who would come out right away to clear the sewer line and resolve our issue. A technician arrived at around 9:00 p.m. He cabled and cleared the clog, gave us a 6-month guarantee and handed us a bill for $355. This invoice was paid with our credit card.

No matter what you service request from American Home Shield, it is not covered. We've paid $60 for each and every service request, and each and every service has been denied. They will find a reason, any reason, not to pay for repairs. From incompetent technicians to rude customer service representatives, this company is in the business to take your money, nothing more. The realtor purchased the warranty for us, but we've spent over $360 in service calls and not once has it ended up being the responsibility of American Home Shield. This paragraph or that paragraph of the contract voids the service. The coverage is worthless. We were fools to allow the realtor to give us this warranty. Never again.

We have four properties covered through AHS. I am trying to cancel all of them after receiving the worst service, first, through the companies they contract with and secondly, from their own customer service line when I called to try to get the problems rectified. I have called twice now to speak with a supervisor or manager. Both times, the reps say they can fill out a form and have someone call me in 24 hours. It has been over 24 hours so I called again, spoke to another rep who was very rude and she said all she could do was fill out another form and someone would call me. I told her I already did that with someone else and no one called, and she stated again that was all she could do.

I just moved into a home and they provided this company as a home warranty company. I found out from a company I used that I had a severe problem with my furnace. Furnace is covered by American Home Shield. I called them to have someone come out to verify the problem so I could get it fixed - furnace needs to be replaced. AHS gave the name of a company they use. I called this company for an appointment and because I work, I asked if they could come between 3-5 one day. They could not give me an appt. in that time frame, would not give me an appt. in that time frame for reasons only they know. They say they don't know hours for the next day until the night before and, even then, if an emergency comes up and an appt. was made, they would have to cancel, but I have to make myself available for them. They won't even consider my situation.

Recently, I requested service on the heating system (furnace) located at ** East Point, Georgia and AHS assigned Summer Breeze Heating and Air, Inc. to service the system. The technician arrived on Friday, January 25, 2013, worked on the system and said that it was repaired but needed additional work. His work order stated ductwork for supply Plenum is no good, needs to be fixed. He reinstalled flex on supply, got the air coming out vents, heating at this time. He made no effort to fix the problem that he said was no good. Well, the system still did not heat; therefore, I requested that they come back out. Summer Breeze returned on January 29, 2013 and this technician came up with a completely different diagnosis. He stated that the ductwork was crushed and loose, the evaporator coil needed to be replaced, not normal but made no effort to make said repairs. I called AHS and spoke with Antoinette in the complaint department and they sent Appliance Comfort Air, Inc. to provide a second opinion.

I had 2 service calls on my washer in December 2012. My husband and I were ill and unable to call back within the 30-day period. When I called to schedule a third service call, I was told that because it was outside of the 30-day period, there would be another $75 service call fee. I explained to three agents regarding our situation and they were inflexible, totally not sympathetic, compassionate or empathetic. I called two times. On hold time the first time was 32 minutes and the second was 35 minutes. When I added up the monthly fee, the service call fee and the fact that if the appliance needs to be replaced, they depreciate it, the plan is not worth the price nor the attitude of the staff. In this economy, you would think Customer Service would be their first priority but it was not. I cancelled my contract and suggest that everyone who has a contract with American Home Shield to do the math. I believe after you do the math and the actual service you receive, you save your money!

I strongly recommend that no one use AHS! Yesterday, they sent a United Air Temp technician from their Woodbridge branch office out to diagnose why my Carrier gas furnace stopped working at my home in Dumfries, VA. The tech informed me that I needed a pressure switch and that they couldn't get one until Tuesday. Since it was 30 degrees outside, I called Brennan's Heating & Air and asked them to come out (they had this pressure switch in stock). After inspecting the unit, Brennan's found a simple clog of leaves in the air intake line which kept the pressure switch from working properly. Brennan's removed the clog with a vacuum and presto - instant working furnace again. If I had listened to United Air Temp, I would have been without heat with my wife and daughter all weekend in a 30 degree house and when they replaced the pressure switch, it still would not have worked, due to the clogged intake line.

This company, A.H.S., is the worst. They will do anything to get out of paying for repairs. Their favorite way to weasel out of paying for repairs is "routine maintenance". That's what happened to me on my A.C. unit here in Las Vegas in July. A.H.S sent a repairman out to fix said AC unit. I was told by the repair man that the A.C. unit was not maintained properly. Thus the AC unit is not covered by A.H.S. Well, how the hell do they expect me to maintain my A.C. unit? The fan bearing was going out on one unit making a lot of noise.

The water pump was more than 11 years old. I bought the house in 2002. The pump was working fine then. It continued to work fine for the next 11 years. They said failure of water spa pump was due to improper installation. I believe if the problem was due to improper installation, it would have died many years ago. They refused to fix the equipment. I will not renew my contract with them.

American Home Shield provided me with less than stellar care. The company that was initially sent out could not work on my gas furnace. Then, the company that they did send took four weeks to assess and replace the parts. I spent the coldest part of January without heat. They offered a cash-out option that would not have nearly covered what I paid if I had gone that route. Also, I ended up paying enormous fees ($900) with the company when it should have been covered with the warranty company but they wiggled out of it that it was not covered. I have experienced some success with AHS, but this one took the wind out of my sails. After this term, I will not renew. I will just put the money in a savings account for that rainy day, but AHS needs to change the saying "Saving the customer money from unexpected and costly repairs."

I have mixed feelings about AHS. I have had them for 5 years - I purchased the warranty at the time of closing. Four days after moving in, the furnace died (it was ancient and I knew it was going to go - hence, the reason I bought the warranty). The first bozos to come out got the approval and put the new furnace in - upside down! They corrected it but had to do some jockeying of the gas lines to fit the new system. I had to call them back the next day as only minimal heat was coming out of the registers and the vent duct was scalding hot - they put the vent pipe in backwards. They came out and corrected it. It still felt hot to me, but they assured me it was the "way it's supposed to be."

It's nothing but problems when we try to deal with this company. This is the latest. We woke up this morning to a leaking hot water heater in our cellar. Water was all over. It's the only hot water heater in the house so, of course, there is no hot water. We called AHS and was told that my problem wasn't considered an emergency and since it was Saturday, I would have to wait until Monday to hear from a scheduler at the plumber they were sending. My wife called back to argue with that and they said we could call the plumber ourselves but if the plumber sent someone out, the plumber would be charging us an emergency call fee and we would be responsible for that. Then she told us if the plumber agreed to come out, to call them and let them know. We asked why, but the girl couldn't give us a good reason.

My water heater exploded, flooding my garage and my bedroom. I put a service request that same day, Jan. 23. AHS emailed me that they sent my request to a contractor. I never heard from them, so I called on the 24th. They had no record of my request. So I gave them all my information. I still haven't heard from them and it is now the 26th. AHS told me that it is not an emergency that I have no hot water and my house is damaged. Maybe, to them, it is not an emergency but to me being a home owner and paying over $500 for their service, it is an emergency.

After hearing of satisfaction from a friend, I purchased an AHS policy, including A/C coverage, keeping it for several years without a claim. I skipped a year, then renewed and 36 days later, my A/C condensing unit died. AHS refused to pay, claiming I lied, only re-upping after my unit failed. This was Houston in the summer, where the temperature is often over 100 degrees! Nonetheless, the policy was legally in force and AHS refused the claim and suggested I take legal action! I cancelled the policy and have suggested that no one trust them, as they cheated me after I had paid several thousands in fees!

I am a real estate agent and have recommended AHS to numerous clients per my broker. I bought my own house in May and being that it was built in 1970 decided after a few months I should go ahead and use the service myself. I signed up right after Christmas, starting the new year out right. My contract went into effect on January 8. Around January 14th, after the furnace had been working hard with the cold temperatures we had been having, it stopped heating good. I diagnosed it myself by the code that was emitted on the furnace. I knew it was something to do with it not getting enough power to the blower.

My family had just moved, had two very sick babies and it was a couple of days before Christmas. Just a few notes: I had a deep plumbing blockage, so they sent their plumber (AtoZ Plumbing and AC) that took my $60 deductible. They damaged my brand new sink (I only lived in the house for a week) and he didn't fix the problem. So we called AHS back and AHS said they would send another plumbing company. The next plumbing company could not be there until a whole week later. I told AHS that was unacceptable, so they approved me for an emergency fix to call an outside plumber. Wow! AHS only contracts with two plumbers in the Greater Jacksonville area or does that mean only two plumbers will do business with them?!

This company does not provide a worthwhile service. If they were honest with the customers and lived up to what they promise to do, that would be a different story but unfortunately, IMHO they do not. Besides the fact that they are reluctant to cover a service or item, they work with rather sub-par service companies, so you get relatively poor results from the work they do. I was with AHS for about six years and each time I had a claim with very few exceptions, I had a severe hassle getting the service I needed and getting AHS to cover that service.

I had a sewer backup that left the bottom 3 rooms of my home flooded with water over an inch deep. I called the service number and was told they would notify a local company to unclog and siphon out water, and that American Home Shield would consider this an emergency. I would need to wait for 2 to 2.5 hours for the contractor to call back before coming out. I waited for 2 hours then called American Home Shield to advise them of no call back. The attendant checked records on my case, then told me that the company was not going to come out as the weather was bad and the roads were dangerous. We had just had 2 inches of snow and it was cold, but the highways and roads were crowded with resort visitors and locals going about daily business. We live in a mountain resort area.

I've been with AHS for many years and have paid dues with credit card, without any disruption of service. I was just terminated by them, saying I've had too many complaints. My summary of their service is below average, at best. Almost each time that I had a problem, the service rep said something was not up to code and he could fix it for $$$. That happened each and every time. AHS is as corrupt as they come, and I am glad not to be with them anymore. It's a fraudulent company in every respect. Find another home warranty company. Beware!

I was very happy with AHS when I first got a plan with the purchase of my new home. I had an issue with my hot water heater and they promptly sent someone out to fix it. I had the same experience with my air conditioner. However, this year, my hot water heater started leaking and they sent out a subcontractor to fix it and the guy was incredibly rude. He told me they were going to replace the hot water heater but I needed to pay $1,100 in costs that would not be covered to put in a new gas line. This sounded very fishy to me, so I called for two separate quotes from outside companies.

I have had AHS for 3 years on my new-to-me home. Generally I was satisfied on the repair and plumbing service issues. This year, they went up again on the co-pay to $75. Then my 16-year-old water heater went out. It was a high end made by State, a 40-gal 40,000-BTU with their self-cleaning swirl water filler feature. I wanted the replacement to have those key features. But, no! AHS wanted me to have the mid-line model without the self-cleaning feature. I ended up taking a cash-out option and buying the one I wanted. AHS broke out what they were covering and were fair with the service contractors (after all, they need for them to come to future jobs).

So my story starts in 2005. We received a one-year contract with the purchase of my townhouse. We have forced heat and air. Two to three times a year, I call AHS in to fix my furnace. There is a switch and motherboard that annually breaks. AHS keeps fixing the same thing, putting a bandaid on it and never fixes the system. When we first moved in, they installed a brand new condenser outside at no charge. Now, they will be coming tomorrow to put another motherboard in. Twice a year, I'm paying $95 for bandaids. When will they replace the system that they insured?

I put in a service request for dishwasher repair. The part was no longer available. AHS Appliance purchasing department took 6 weeks to find a dishwasher replacement. The dishwasher did not have all the features that the old one had and had some features I did not want. They insisted this dishwasher was the best they could do. It took 5 days for the dishwasher to get here. It has been two weeks and I am still waiting to have it installed. I called the installer they listed as coming and made an appointment with him. He never showed. I called AHS and they said he had me scheduled for that day. I told them I was not going to be home, my husband was having cancer treatment.

When I first got AHS in 2001, I loved it. It was $35/month and $30 for a service call. They came out and fixed plumbing, HVAC, electrical and dishwasher. I was very pleased being a single mother with a home.

I am the POA for my grandmother who has dementia/Alzheimer's disease and is in an assisted living facility. I rented out her house and the tenants had a problem with the oven. I called AHS hoping they would fix it, wishful thinking huh? My first call was on 9/17/12 and a week later, we were able to get a contractor to look at the oven for the $95.00 service fee. Within a couple of weeks, he replaced something and said the oven would work fine now. No such luck. Sometime later, my tenant was calling me again because it stopped working.

We had a plumbing disaster on a weekend, and AHS said they couldn't find anyone available. So they told us to use our regular plumber and they would reimburse us. Two hours later when our plumber was working on the problem, an AHS plumber called to come. When we called to tell AHS what was wrong, they said we had no authorization and they would not cover anything. Unfortunately, the reps who told us to find our own plumber didn't record that in the AHS system. This cost us $250 just for a diagnosis. Then we will have the AHS plumber do the rest of the job (for another $80+).

It is impossible to retrieve your information online if you do not have your account number. It says you can enter your email which I did, and then I get a response saying that the email does not exist, even though they have used this email address for years, at least 10. I called them, tried to do the automated thing were you say your issue, and of course that does not work either. After being on hold for 20 minutes, the person reads me my email address and asks if it is correct (it is the same one I had tried to enter online). I then tell her about the issue I had with the system telling me that my email was invalid. She says, "Oh, just register as a new client (I have been with them since 2000)." Just to move forward, I started doing that and it re-asked me all the questions about my address, types of appliances, etc.

We bought our house around 2006 and were given the typical one-year warranty with the sale. We had American Home Shield before and actually had a furnace replaced several years ago with no problem. But this time, we had some problems with an outlet that kept kicking off the fridge, so they sent someone out. It wasn't an electrician, just a handyman. He said the fuse was loose in the panel and replaced it. That didn't fix the problem so another technician was sent out with a little more experience with electrical problems. He fixed something else, and of course, still no luck after he left. I ended up just replacing an outlet in the kitchen myself and the problem was solved and we were out the fee for the technician coming out.

After many years of being covered by AHS, I received a letter stating that my contract would not be renewed at the end of its expiration date. No reason was given nor was a reason given when I called to inquire. That's not exactly the type of customer service that I expected from a company whose services I have had for so many years! Nor is it the customer service that I expected from a company to which I had sent so many customers via my real estate business.

My washing machine broke in October. A technician was sent out to repair it and he had to order a new belt, which would take a week to arrive. He returned to put on the belt. The machine worked but sounded like it was going to blast off to the moon. After 3 loads, it broke again. I called AHS and the repairman returned. Now it was a problem with the transmission and would take 2 weeks arrive (how is it arriving? Wagon train?). He returned to replace the transmission. Oops! The rotor is corroded! He needed to order a new one. "Should be faster than before," he says. He returned a few days later. "Oh no! AHS sent the wrong transmission. I'll back." The technician has been to my home four times and my washing machine still isn't fixed. It had been nearly three months!

We had a leak, could not get service till 25 hrs later. Plumber stated he could not get authorization from AHS. I called, got through, then the plumber spoke with AHS and because we plugged the leak, we were denied coverage. I guess if we would have let the leak go through the walls and tiles, then we would have been covered. This is the most ridiculous excuse I have ever heard of. Believe me, I am cancelling my contract with AHS and if you have a contract with them, good luck!

I called American Home Shield because my downstairs heat was not working properly. They dispatched Comfort Zone. The contractor apparently had no idea what he was doing and disconnected all of the zone valves. Now, I went from having too much heat to no heat. When I called the company to dispatch another contractor, Always Air said that all the zones were disconnected and would not fix it. Now American Home Shield will not fix it and says the contractor said he did not do it. I have been a customer for 2 years and my heat worked fine in the past. They said that if I pay to have them connected, they will honor any problems. I am very angry at how they can send a contractor into my house, break my system, and not feel any remorse. I will never do business with them again.

This is a rip-off company. Do not buy into their protection plans. I've been an AHS customer for four years with only one service call and it was addressed. Now after calling in to look at my current contract and to see if I need to add any additional coverage, I was given false information from a rep. about services that would be covered if I changed to a certain plan. As customers, we do not have the option to view plans online before we change or accept any plans. We are only going by what AHS rep tells us. I ended up changing my plan to get what I thought would cover some additional items in my home. Now I need some repairs and have found out that the additional items that I inquired about isn't covered after I was told when I renewed my plan that it would be covered. I've called AHS for about two days now and each rep tells me that they are sorry that I was given misleading information, but there is nothing they can do and my plan doesn't cover the service that I need.

I received an AHS Warranty with my home purchase. For the last two months when I change the furnace filter, it is soaking wet. So, I called AHS and had a company come out on November 20, 2012 and look at the furnace. The service guy said the syconoid on the humidifier was stuck open and that was what was causing the problem. He then disconnected it from the system so it would not keep leaking water. On November 21st, I called AHS to see if the issue was covered, and I was told the company that came out has not sent in the problem yet. I called again on November 27th and spoke to Grace. She tried to call the company that came out to see what the issue is and also emailed them, still no reply.

Our microwave stopped working properly and was determined by the repairperson sent by American Home Shield to need replacement. First, the contract states that American Home Shield will only cover the basic functions of the appliance and not the color, dimensions, or brand. Because of this, we were offered a black or white microwave to replace a stainless steel (high-end brand name) one. We opted to upgrade in order to get the stainless steel version of the replacement, which was $50, plus a $50 fee. Then upon install, the wrong size trim kit was sent as it was too small for the micro. After waiting another week, the larger size arrived but upon install does not fit properly. The design of the trim kit has a bell shaped curve at the top which causes our cabinets above the space to no longer close. After calling customer service, they advised me that American Home Shield would not provide any remedy for this problem because it's the customer's responsibility to verify measurements. We did on the microwave, but were not provided anything about the trim kit.

I was a member of American Home Shield and asked for AC repairs. AHS brought in local HVAC contractor. Contractor spent one minute and stated that most of the other units in surrounding buildings have the same problem and he couldn't fix it. He also said he will not charge service fee. AHS sent me bill for $75 for contractor that stated he couldn't fix the problem. This was in mid September in Glendale, CA where the temperature was close to 100 degrees F. I called Home Shield and they didn't want to refund $75 service fee. I told them it was unfair as they can send multiple contractors that can't do the work and charge service fees for all of them? It's unbelievable that these companies can do this to hardworking Americans.

I have been a customer of American Home Shield for about 11 years - way longer than I should have been. However, this year they have pulled the final straws: My washing machine was approximately one and a half, maybe 2 years old. The computerized panel board had gone out. I told AHS when I called in the order. They assigned a major department store to repair it. They didn't come out for the initial visit for weeks. Of course, it was the panel board that needed to be replaced as suspected. They had to order the part and it would take a couple of weeks to get to my house. Once it arrived, I had to call (major department store) to make an appointment to have the board installed. All in all, it took 7 weeks to get a simple repair done. The part that was shipped to my house that took a couple weeks to arrive came from Farmers Branch, TX - a distance of 30 miles from my house. I would have gladly driven to Farmers Branch to get the part to get my washer repaired.

We purchased our house in 2006, after a thorough home inspection by a certified CA home inspector. Within the year, the air conditioning unit broke and we paid a couple thousand dollars to replace the unit. Even though there was "no known defect or mechanical failure which existed at the time coverage began, the defect or mechanical failure was not known by the buyer or could not have been detectable by the buyer, seller or agent by visual inspection or by simple mechanical tests" (taken from our AHS Home Warranty Contract), American Home Shield denied coverage. The American Home Shield recommended vendor claimed that the 7-year-old system, which was working fine for 7 years, was installed incorrectly.

Why does AHS never answer any complaints? This is very worrying. Up to now, we have had 5+ years of excellent service. We have now a problem with the pool pump which they have repaired on other occasions and taken $170 extra per year for the cover. Now, we have a play on words saying it is a pool heat pump. It’s not a pump at all; it condenses the heat pumped around by the pool pump which they have just replaced the casing on because it was leaking. Why now are we not covered when they can get the item wholesale and fix it for $2,000 when it will cost me $3,500 retail? If they had asked us to contribute, we would not have objected. Perhaps, they will refund the $1,000 paid over the years. No, I forgot they don't answer complaints.

Minus 10 (-10), if I could, I would have given to them. They have unprofessional low grade contractors. I had leakage from the ceiling of my utiliity room (2-story house). Expected was some plumbing issue in upstairs toilet. I called them at 5 pm on Saturday to dispatch emergency service as I had to shut down my entire house. They found contractor plumbing company named Quality Heating and Plumbing Company here in Houston, Texas. They came at 12 pm of Sunday afternoon. Plumber Jeremy cut off 10 by 10 hole in my utility room ceiling and diagnosed problem with upstairs toilet bowl. He went upstairs, pulled the toilet bowl off the floor and tore everything apart, and said he didn't have parts and couldn't do anything. I told him I could buy him parts from Lowe's or Home Depot. He got mad and said he couldn't do it and slammed door on my face and left! Can you believe it?

On October 18, I requested service on my 1 1/2 year old Whirlpool Cabrio washer. It is November 20 and it is still not repaired. One contractor came out 3 times with 3 different parts - it’s still not working. Their repairman said he could not fix it. I contacted a Whirlpool certified company on my own. They came out and said I need a new washer because the repairs would be as much as a new washer. He waived his fee and left. Today, another repair company came out sent by AHS. He said he could not fix it and left. AHS would not discuss it with me, as the serviceman had not called them yet. AHS told me they would call me within 48 hours. Meantime, I do not have a working washer. I have already missed work for 4 and half days. I am an independent contractor so I have lost approximately $960 in income. How many more weeks will this go on?

I called today about servicing my dishwasher. I found out the rate is now $75 a house call. The rate went from $25 to now $75 a house call! I mean, why have or continue the service? I told the lady I want the complaint department because that is a ridiculous jump.

Do not use AHS. Find someone else! We have had AHS for 6 years and have a few issues (25 year old refrigerator, compressor went out and capacitor SP?) each time they fixed it at a high cost. But because they use a Central Parts Warehouse, it takes weeks to get the part and them to schedule another repairman. Therefore, I was out a fridge at Christmas for 4 weeks and their customer service laughed. The latest was their service fee increase from $60 to $75 and didn't bother to let me know for 2 months after they renewed my contract.

I received a letter today from AHS stating that my policy will not be renewed because I have had too many claims. My claim cost the company too much money to make the repair. I have been with AHS since 2005, so that means eight long years. I never heard of anything like this before. I did not pick the company that came to my home. I do not understand why I was told that I had too many claims, since sometimes, they would have to send someone out for a second quote. I hope everyone look at their contract and cancel with them before they have the chance to your contract. I am not happy at all. Sometimes, it would take about month for a tech to come out to make the repair. Because first, they would said it was not covered. Plus when I called today, I was told I could talk to anyone about my contract being canceled and I would have to write them.

I had electrical problems. My lights were flickering and then I lost power to many of my appliances. I called Edison and they told me that since there were no reported power outages in my area to call an electrician. I called AHS and they sent out an electrician named SAS Electric. I paid a $60 co-pay. SAS Electric told me I needed a new panel and installed a new panel. My electricity was temporarily restored but then I completely lost all electricity within 24 hours. SAS Electric told me that they needed to repair wires that were related to the meter and that they needed Edison to unlock the meter so they could access the wires.

American Home Shield has been to my house 8 times in the last 2 years for my heater. Three times in the last 7 days. One company, two repair people and they can't figure out why my heater won't work. I called for the 4th time and company one refuses to come out a 4th time so they scheduled someone else. I don't want to leave work a 4th time for someone to come out and be unable to fix it. They would rather keep sending people that say they don't know why than pay to replace it. Terrible customer service.

Find another provider! American Home Shield does not care for their customers! A vendor asked them to approve a $55 overnight for parts, and they declined to provide approval for our refrigerator. We advised that we needed it for medication, and they said no!

As with other complaints here, they cancelled my contract after they renewed it. I did not get a letter telling me I was cancelled, as the others said they had. I tried to call in an order. That's when I was informed I was cancelled due to "too many service calls" as quoted by "Brigette". The same thing, legal dept. decided this. However, I am unable to speak to them. I was told there's nothing I can do, it's done. Yet, they did renew the contract from 10/16/12-10/16/13 contract in hand. A "Cody" told me Brigette should have not told me that explanation, he will coach her on that but she read it to me from her computer. He was lying, not Brigette. I told Cody I had the contract in hand. He replied that it is not a "real" contract. My contract has a contract number, effective dates, all of my information, signed by Steve **, Chief Marketing Officer. I wrote to them in the website - no answer. They have not heard the last from me. I will keep contacting them and I’ll use social media a lot!

AHS provides poor service. Their claim of satisfying the customer is far from the truth. The items they claim they cover are not covered as stated. I had a problem with my air condition unit for four years in a row, and for four years they have sent someone out. After complaining about the same problem year after year, on the 5th year, AHS states the system is not covered. The same system I paid a $75.00 fee for 4 years in a row is now not covered. What the Sam ** could this be? I was stuck with a bill. Problem # 2 is the hot water heater.

AHS is a crooked company. They will deny all major claims and they have unqualified repairmen. Read their contract. It clearly states that the appliance should be in good working condition at the time when the contract is signed and it should not have any pre-existing or inherent defects. Based on this, you will be denied, no matter how long you have been with this company. They will surely fix small repairs after you pay the repair man $75.00.

We purchased a house with a pool in July. We had a 5-star inspection. In late August, we noticed the pool pump was leaking. We contacted AHS and they sent a serviceman. After 3 visits, the pump was still leaking. After the 4th visit, the pump was found running on dry. The serviceman claimed that because of the water level in the pool, the pump ran dry and this was not a wear or tear problem, hence this was not a warranty item. AHS denied my claim even though I have an equipment that maintains the water level in the pool so the serviceman's claim cannot be true even though the serviceman and his business has a low rating with almost identical complaints about him. AHS sends out bad servicemen and no matter how unreasonable their story is, they refuse to make good on the damage they caused.

AHS (the account was in my son's name, Stephon **) - He acquired the AHS account when he purchased this home. It was part of the closing agreement. He has the Flex Plan with Pool coverage. We have been in the house for 1 1/2 years and within the first year, the main floor furnace had to be replaced and we had several calls to service the pool. My son renewed the contract for 2011/2012. We recently received a letter from AHS advising us that they will not renew the contract at the end of the contract period. I was very surprised to get such a letter. I called them to be clear as to what they meant in this letter and to find out why they would not renew the contract. Per their representative, their legal and underwriting department feels our contract was not within their interest to continue. The just of what they meant is that we had too many claims to continue to do service with us.

It was routine cleaning & inspection (on my dime) to home gas furnace. Technician arrived on time and found the primary heat exchanger cracked in several places to include a hole in the 2nd tube. He advised that the unit may be under manufacturer warranty and if not, it should be a covered item through AHS. He made a check locally and was able to confirm that the replacement part was available. I made a call to AHS to report the issue and advised that the service item would be covered and I would need to pay my $75 deductible. I informed the agent that I have a technician on site now which I was asked to provide the repair company's name. In doing so, I was advised that this company was on the list of approved providers but was on restriction. Not knowing what that meant, I asked a few more questions and was advised that I couldn't use this company. I was advised that my service call would go out to an AHS -preferred company and they would be contacting me in the coming days.

My Whirlpool Double Oven Control Board malfunctioned in late October. I placed a service request with American Home Shield, and they assigned the repair to Sears. They came out, ordered the part and scheduled a follow-up install. After many calls to Sears to track the progress and no return calls, I finally called American Home Shield for assistance. I got a call from Sears Appointments asking me to call them as soon as possible. When I returned their call that afternoon, I was informed that they could not get the part; therefore, they were sending a serviceman out to pull it part and send it to be rebuilt.

So this summer, I contact AHS to have my AC unit repaired. They call a company who finally comes out a few days later and does the repair after I pay my $60 service fee. Well guess what, within 2 weeks, it breaks again. So, I contact AHS and tell them it’s now an emergency work order since it is now in the 90's. Another company comes out and fixes what the first company didn't - so right to include rewiring the unit. The first company wired the unit for only the A/C; our heat would have never turned on. And by the way, I had to pay another $60 service fee for the second company.

I had a condo (second home) in Phoenix, Arizona and sold it in July. The week after I sold it, I called American Home Shield to cancel my plan and a gentleman tried to talk me out of canceling. I had to tell him twice that I had sold the property and no longer need it or wanted the warranty. He told me he would cancel it and that he did not have a confirmation number and that my credit card would not be charged any longer. Now in October, I received a letter from a collection service demanding I pay American Home Shield for the entire year of service.

During the summer early June, the blower motor on the furnace went out, thus no air conditioning. American Home Shield (AHS) sent out their contracted service company to repair. First visit determined the furnace needed a new blower motor. Second visit several days later showed up with wrong blower motor. Third visit installed the blower motor but when reconnected the controller board, it had been removed to get to the blower. There was now no power to the furnace. I had to get with AHS and pay another $75 for an electrician to come check an electrical power issue, as the only thing I could think was the house circuit breaker had gone out as the furnace tech said he was getting no power to the board.

I notified AHS Home Warranty to complain about my air condition not getting cold. AHS contracted Relaxed Heating and Air to come and check out my air condition. When Relaxed Heating came out to service my air condition, I was told that my air condition had a freon leak and could not be repaired and I need to replace the unit. But Relaxed Heating had to get it approved from AHS. AHS gave approval for a new air condition but I had to pay for the title 24-duct test, removal of old unit, permits which cost me $1,710 which I did. I was told they put a new air condition in 8/29/12 and Relaxed Heating will send someone out in two week to duct test. When Air Classic came out to duct test, we were told that this brand new unit had a freon leak in it.

I have tried using AHS several times. The customer service is horrible. One of the contractors has a reputation for doing bad work, which he did a pitiful job with us. We called our "local" A/C guy and he fixed us right up. None of the contractors that have been sent out are happy with AHS. I've been waiting for two days now for Supervisor, Cindy **, to call me back. I would never buy from them again.

I have lived in my house over 2 years and had a home warranty with AHS. We never had any problems with anything in our home. On Thursday, I called because our water heater stopped working. We called American Home Shield and they said there was only one plumber in the area that serviced us. We called and we had to get on their waiting list to see if they could make it Friday or not. If not, then it would be Monday.

I purchased a home warranty through American Home Shield. My furnace was not turning off. The technician they sent out replaced my blower motor, but did not have the parts to finish the repair. I waited 5 days for him to return. At that time he informed me that I had a cracked heat exchanger, and that my furnace needs to be replaced. I was told that I needed to pay 680.00 dollars to cover work that was not covered by my policy. I was under the impression that if they could not repair something, they would replace it. I was mistaken. They have recently informed me of a "cash out" option. They offered me 633 dollars. And that is payable after I provide proof that their technician has completed the work, and only if they determine that the amount is payable.

I have American Home Shield. I called in about my hot water heater on Oct. 12 and they stated no one can come out until Monday, which will be Oct. 15. No one came. I called them back and now they will send someone on Oct. 18. They finally came out and looked, then took out any tools and stated that they will send someone out Monday to employ more, but needed the fee today and I have to wait. It seems that it will take them forever to come out now to fix anything and then when they send their service guys out, they can't fix the item that is covered.

I have a refrigerator with a faulty control panel. In order to have it repaired, it has to be pulled out and sent away for repair that will take 4 weeks. That means I will have no refrigerator for 4 weeks. After trying to complain to American Home Shield about this policy, they said there was nothing they could do but repair it. The woman I spoke to named Beverly refused to let me speak to her supervisor, telling me there was no supervisor I could speak to and that I would get a call back from their repair research department within 24 hours. That is what they told me yesterday, and I never received a call back. I have never had a Home Shield warranty in the past 20 years of home ownership and will never have one again after this one year expires. It is an absolute waste of money and time.

I have held American Home Shield warranties on multiple properties over the last 25 years. It did use to be a very good service. Their customer service has continued to decline dramatically in the last four years. I consistently wait an average of 22 minutes on hold to reach a human when calling in a service order and I have yet to receive service within the 24-48 hour promised timeframe. Service quality continues to drop as well. The last electrician had to come back three times over two weeks and still didn't fix the problem. We gave up and just called our local electrician, who fixed it in 30 minutes.

Dishwasher Scam: Only twice have we used them. They use inexperienced service people. All the repair person has to say is, "I've never seen this before" and it is no longer normal wear. You are then stuck. They are also very expensive. Do not use them. Set aside a fund for repairs and replacements.

On July 23, 2012, I found myself without hot water. I called in a work order and a plumber came out. It is now October 15, 2012; I still do not have hot water, even though the plumber has been out 3 times. The plumbing company does not return my phone calls. I have given up on getting any response from the plumbing contractor. Since October 12, 2012, I have called American Home Shield five different times. Each time, they have said that and AHS supervisor would call me back within 24 hours. I have yet to get a call from American Home Shield.

We submitted a request to have our washing machine serviced. Day 1: The company AHS dispatched to complete the job did not show up - no call and no show. Day 2: The dispatched company left the property early. No services were rendered. Day 3: I called to confirm that the dispatched company was en route. I was told (at the last minute) "we do not have anyone to service your area" (I made the appointment 2 days prior). AHS claimed they called my husband and I, but could not leave a message. They were given 3 contact numbers. I then asked for a new vendor (the initial company was Sears).

I have a 30-year-old steam boiler in my house that I just bought. Now that winter is coming, I fired it up. It leaks around the case, and it is half rusted out on the side and rear. They sent a 20-year-old tech out, and since it didn't leak “much” for him (it did leak), they closed the claim. When I called them, they told me I have 60 days in which if anything happens, they will cover it. If it starts leaking bad, they won't cover any of the basement contents (or other damage), only the boiler. Rather than mess with them, I've decided to go with my own preferred company and have the boiler replaced. It will cost me more upfront, but I had a similar problem in the house I moved from and the damages were more than the cost of a new boiler. Insurance companies just kept playing Ping-Pong with what is and is not covered, and who will or will not pay. I ended up eating the damage and the replacement.

AHS has a PM plan for Heat and A/C - cost $99. They gave me different companies close to my home. I chose Confort Solutions after several attempts. I set up an appointment for 10.12.12; they never showed up. I called AHS and they couldn't answer what happened and couldn't find a company to do the service. AHS is charging for a service they are not sure they are going to provide. I ask for the total refund. What is going on? This company will be out of business soon.

I can see I am fighting an uphill battle. Everyone else has the same problems - bad service, cancelled contracts, 5 recalls to get something done! People, we need to file a class action suit. I will chip in my share from the money I am saving by not renewing my 3 contracts! Make that 2, they cancelled one. I tried to cancel another, but they won't respond and I let the other expire. Also, look up your local reps contact info, which can be found under the Realtors link on their website or somewhere like that. The reps can help sometimes; other times, these crooks (AHS) are just not interested in solving your problems.

I was not able to get anyone to work under their insurance. They tell something is covered but then when they find out the price, they say it's not covered. This includes if you get things preamp proved it's a great ideal but no good if you can't get them to honor the contract.

Our Trane central air conditioning system was installed in April 2008. AHS sent Jones AC on 2/17/10 to repair. The next repair was on 4/18/11 by Servicetex. Next repair, 3/14/12, by Aire Serve. Next repair, 6/25/12, by Shelton's Pride. The AC was out again on 10/11/12. Servicetex was sent to repair requesting $255 in addition to AHS's $60 fee. I have spent incredible amount of time on hold waiting for anyone at AHS to answer. I have sent emails to customer relations asking for someone to contact me. It is now Friday night - I am again on hold and we have had no one to contact us. So we will spend a weekend and many more nights without AC. Customer service - a joke!

My husband and I have our home covered by American Home Shield, but when our furnace went out a week ago while we were having below freezing temperatures, we ended up having the beginning of a huge problem. We called to request a service, and because it was considered an emergency, that someone would be out to service it within 24 hours. Twenty four hours and three phone calls later, we were given approval to find our own company (with the expectation that we pay all expenses upfront and are later refunded the money), who would be able to provide the repairs once they called American Home Shield's approval line.

I have been a customer of AHS since 1993. Until 12/11, I had been satisfied with their service. During 12/11, my front loading washer broke. I put in a service call. It took 7 weeks and 5 recalls to get the washer repaired! In 6/12, my AC went out. This time I was not as confident, but I put in the service call. Well some improvement, this time it only took 5 weeks and 3 recalls to get the repair done! I have determined that the standards of the repair companies used by AHS has certainly deteriorated. Now 10/6/12, I got a notice that based on claims history, my contract will not be renewed. I have read the contract and found no provision for non-renewal based on claims history.

My LG washer was taken apart for repair 8 weeks ago for a water valve. Upon inspection, the technician noticed a bad bearing for the tub and stated that it needed to be replaced. The part was supposedly ordered and I was told that it would be here in a week. After 8 weeks of phone calls, the repair company has still not received the part. I have been told repeatedly that it will be in today, only to call the next day and find out that the part was just ordered again and will be in in 5 days. Most recently on October 4, I was told that the part would be in today only to be told again on the 5th that it will be in on the 8th.

I have had at least four encounters trying to repair an AC unit. They have concluded that it is not broken, but it is going out. What happens is that half of the time I have air and half of the time I do not have air. They have sent two different service companies out and a total of two times each. Each time they did something, but they did not fix the problem. I did receive a $60.00 certificate from them since I paid several times. This is a pattern. I am sending a bill to you verifying that I need air. I contacted a serviceman on my own. That cost me $181.00. He informed me that the outside motor is going out because it gets extremely hot (that is when I get no air). He cleaned the coils, etc.

Last week, on or about 27 Sept. 12, we received a letter (dated 24 Sept. 12) in the mail stating that AHS was not allowing us to renew our coverage, but did not state the reasons/cause. My wife contacted your Customer Service and they stated that they could not give the reasons/cause and that we had to write AHS' Legal Department. The next day (28 Sept. 12), I submitted a complaint via their online Customer Service web site inquiry as to the reason/cause to the denial of renewal of my services contract with AHS. To date, no response has been received.

The pool pump goes out. I called AHS because I have pool equipment coverage. They sent out a tech; he said the wiring is bad and that they can't fix it because the wires are running under ground. I told them, "There is a breaker box 15 feet from the pool equipment. Can't you run new wires from there?" I told them that there's a 30 amp breaker not hooked up to anything to use that. He said it has to be approved by AHS. They came back and said no.

My air conditioner went out on August 22 - weather was 120 outside with 47% humidity. I called AHS. When someone finally arrived, they said it would be 7 to 10 days for the repair because the part would have to be ordered from York. I found the part myself about 12 miles from my home. They would not get the part from them as it was not a contracted company. Are you kidding? It's 120 outside. Long story short, the unit had a total blow out, blew the coil in my attic and am just lucky I did not have a flood. It also blew all my circuits outside. AHS is telling me they were only going to pay, amen, $700 for the repair.

My clothes washer's timer, which is the mechanism that controls the washer's various cycles, shorted out and needed to be replaced. The timer is manually controlled by a knob and the underlying dial located on the control panel of most washers. On contacting American Home Shield (AHS), I was rudely told by its claim representative that the timer is not covered since it falls under "knobs and dials", which are specifically not covered in the Home Warranty Contract.

I contacted AHS for a service call and they assigned a service company that has an "F" rating with the Better Business Bureau. Since it costs me $60 out of pocket, I contacted AHS to reassign someone else and they refused, indicating that if I had a problem with the service company, I could contact them for resolution. Why would I want to have a service company that clearly has poor service even come to my house and then hassle to get resolution?

Eight calls & 3 hours on the phone with AHS & the fan is still broken. I believe this says it all. This company has very pleasant customer service reps who will pacify you, but once you hang up, nothing happens. It has now been almost a month since I first called for service on my ceiling fan. Jasco, the original repair company, refused to repair my Tiffany ceiling fan, and told me to order my own part and that they would return to install it for another $75. I am now getting the runaround from AHS. One week ago, they told me a company named HRH would contact me to arrange to repair the fan. They never called. Last Wednesday, AHS contacted HRH, and I was told "Eddie" would call me in an hour. He never called. I am now out $75 for the worthless company, Jasco (which has numerous BBB complaints), and the $69 I paid for the replacement part.

We purchased our home on August 27. On August 30, our water heater began acting strange so I called for service. They sent their contractor and he stated the baffle was rusted out and has failed. The replacement would be covered. Three days later, I called and asked when we would have a new water heater. We were told they did not know and then 30 minutes later, a very rude rep from American Home Shield called and said that since the baffle was rusted, it happened prior to their contract so it is not covered. We have filed a complaint with the BBB and have been going back and forth with them. They have been rude and claimed that the baffle is the vent so they determined that it was not covered, 3 days later. We would like to know if anyone would like to pursue a class action lawsuit.

My hearing impaired daughter, a single mom, purchased America Home Shield Warranty only to find it is not worth having. Her AC went out in July, August and then September. AHS is claiming that her 2006 home must be brought up to the 2009 codes before they can replace the leaking coil on the AC system. This is a new home and she is not paying $716.00 to put in a 3" larger drip pan, drain modification, hanging kit and float switch. This repair does not require a permit. We contacted the agency that writes the codes. They indicated it was not necessary unless we were getting a permit for construction. This is a way for the AC Company, Star Home Comfort, to pad their pockets and lower the cost to AHS. I have asked for a copy or number on each code and they will not give me this information, yet they want her to pay for the repairs. Both companies are scam artists.

They tend to use substandard companies to work on issue. I have a tankless Hot-water Heater that was not heating. They called a company that came out and stated that the issue was caused by maintenance. Then, he wanted me to buy over $500 of equipment to fix the unit. I released him and called the manufacturer of the unit. I was advised the equipment that he wanted me to purchase should be standard for anyone working on the unit. They gave me the authorized dealer in the area. I called them and they came out and repaired the unit for $75. Now American Home Shield is billing me for $75 for the company that was trying to scam me. I will be canceling my contract.

I was told the plumber would arrive between 10 and 1. He did not arrive until 2:30. When he arrived, I told him the issue at the door and he told me there was nothing he could do. I was still charged a $60 service call fee. There are plumbers in the area that will assess your issue for free and not charge you until work is completed. I am cancelling the warranty today.

I have had AHS for 10 months and just recently "tried" to use it for the first time. I could go on for days but I'll try to keep this short. The company that they chose to fix my oven was terrible and AHS won't do anything about it. I had to call AHS three times, waiting on hold an average of 30 minutes each time, because the repair company had not contacted me regarding making an appointment after my filling out the service request (this was promised to happen within 24 hours). Once I finally got the appointment made and the guy out to my house, I had to spend 10 minutes arguing with him that it was not, in fact, impossible for my oven to spontaneously lock itself as if it were in cleaning mode. Once I finally got the oven to do its trick (as the repairman was halfway out my door), he acknowledged the issue, said he needed a part and I would be contacted to schedule a new appointment.

I called them about toilet not flushing. Also, the hydrant on the outside of house is not working and drain wouldn't hold water in tub. This is in a house we just purchased. They said they would have a plumber come out and it would be $60 fee and they would repair or replace the toilet, drain and hydrant. Plumber showed up, sprayed WD-40 in drain and got it to work and ran rooter in toilet. Plumber said there was something in toilet but my warranty wouldn't cover this or hydrant outside. He said warranty was very misleading, that he had done their work in my area for a long time and warranty had never paid to replace anything. So, he charged me $60 to come spray WD-40 in the drain and make a mess in tub and scratch the inside of the toilet bowl which still doesn't flush.