AIG Auto Insurance Reviews

This crooked company quietly excluded glass coverage from the policy. I called AIG and complained and another rep. told me that I had to tell specifically that I want glass coverage, otherwise they will not provide it (even with full coverage). I asked her to send me the rules stating that I have to tell them about glass coverage. She answered, that she does not have time to argue with me all day about it. I had to pay $500.00 for windshield replacement. Now, I canceled my policy with AIG and signed up with another company and got full coverage, including glass automatically. I hope I will not have problems getting my refund from AIG like other customers.

I decided to call and add AIG. Upon telling them I had a speeding ticket in Nov '02, that bumped the price up. The man then asks about an accident in 2002 and 2006. I tell him the first one was due to tire tread falling off a truck I was driving behind and hitting my windshield. The second accident was due to a young lady pulling out in front of my son. According to AIG, it doesn't matter. An accident is an accident, therefore those accidents were to be counted against me. According to the man, it's Iowa's Law.

I told him my current insurance company knew about the accidents and never raised my rates. The ending result, due to my 2002 ticket, 2002 and 2006 accidents was a difference of $500 more every six months. I told them I wasn't interested and hung up.

I switched back to my old insurance company and faxed them the policy and told them to cancel. I called to confirm and they told me they will be sending me a refund, but that they will have to adjust and pro rate the policy based on the 5 days and they will bill me for it.

They now tell me that since I disclosed the info to them that I have an underage driver in my household, I can't just say I don't want the coverage. I have to pay on this till she is 18 years of age AND at that time have to provide declaration page with ins. in her own name.

What have I done! I only wanted temporary car insurance so she could go to work tonight as I have to work too. I told them to just take her off and they said they can't since it's been disclosed. I can't imagine that I do not have the option to cancel my daughter off of my policy once she has her own car with proof of other insurance?

Well after a couple of weeks of searching for cheaper insurance I chose to go with AIG based on the $134 a month premium, but when I went to start the policy, the quote they had on file for me went up to $199/month, I wondered what was going on, they searched through customer service records about my quote and could find absolutely no reason for the rates to go up, but they could do nothing about it, so it was still cheaper then my previous policy, so I went and spoke with a supervisor to get the policy started after being told there was nothing she could do to change the rates now.

So we went ahead and started the policy, got a binder from her explaining the coverage and the rates and monthly payments. Well then today, I got the final billing sheet in the mail outlining the new changes that the supervisor and I discussed, and now this billing sheet says that my monthly payments are $286, so now my payments have more then doubled from my original quote of $134 a month.

Since then AIG has turned me over to collections!

My agent and I have repeatedly talked to AIG and I have a letter from them stating that I don't owe anything. The collection company keeps telling me that AIG can electronically take care of removing this from collections. I call them eveyday but it is still in collections.

I filled out all the paperwork, TO THE LETTER, including hunting up a receipt for the camper shell, pictures of the truck with the shell (luckily I had a couple!), transfer of title to AIG, etc., etc. By the time I got the proper paperwork and PROMPTLY turned it all in, 16 days had passed since the theft! The day AFTER I mailed in the paperwork, my vehicle was found. I had already signed the vehicle over to AIG, but their many delays resulted in them not having processed the paperwork before the vehicle was recovered, in sad shape, big surprise.

I called AIG again and arranged to have the damage inspected and they did so and okayed the shop I was to take it to for repair. Now 24 days had passed since the theft. The policy states a 30-day rental time limit, but I was never informed that I was running out of time. The MAJOR repairs would clear take WEEKS to be completed. The did - to the tune of 6 weeks (excessive), but AIG would have nothing to do with the repair shop. I had to do all the legwork and calling on my own. I was to be "reimbursed".

This is a fabulous strategy for AIG - they take no risk. Only their customers suffer if repairs take "too long". Upon completion, the repairs were about 150 dollars (AIG approved, according to the paperwork from the body shop) more than the original estimate (a pittance, compared with the approx. 6700 total). AIG refused to pay this difference, nor would they pay for the tow and vehicle storage for the 2 days between police recovery and my being able to recover it (recovery reported to me late on a Sat. evening), nor the relicensing/retitling/reregistration of the truck required for me to legally drive it to be examined by AIG and then repaired.

The adjuster was clearly very inexperienced and did not return my calls regularly, inform me (until I submitted my claim for reimbursement, that is) that I needed to go without a car for a month to avoid paying over a thousand to the rental car company, or respond in any way to the mountain of genuine documentation in the form of receipts that I submitted. He merely sent out the minimum check (30-day rental reimbursement) and a check for the original estimate (minus my deductible, of course) made out to the Bank with which I have my auto loan and to me.

Odd, because that only applies if it's a total loss and we're paying off the loan. I had to wait 2 hours in the bank office to have them figure out how to sign the 2-party check over to me and then over again to the repair shop. Had AIG made the check out properly to the repair shop (or heaven-forbid, deal with them DIRECTLY), none of this nonsense would have occurred.

I had to have my updated ID cards faxed to me! I have been a customer of this company for almost 10 yrs now. I don't know what to do. I have spoken with several,several reps. including a couple of supervisers. I need to recieve something from this company, preferably my bill, so it can be paid with a check before the due date and/or so I don't have to pay-by-phone, or all the other stuff offered by this company who can not get my bills to me via usps, but can get everything I send them. For the last 5 1/2 yrs I have received with no problems all my mail from this company, but for some unknown reason now I am not!

They tell me that it will take 7 business days to put the 244.00 back in my account, and then another 10 business days to take care of the rest of the negative balance. I yet have been able to speak with a human that works at AIG. They have totally screwed my christmas and just having money to buy gas and pay bills. This company lacks greatly in customer service,and I am very dissatisfied.

When I call them back they say it was never set up for automatic withdrawl the last two people I spoke with said it was...this company sucks now I have to send them a fax saying I have not been in an accident or had a moving violation since october 4th. Now I have to get in my car and find a fax machine.

It appeared that the fire started around the dash of the vehicle. We had full coverage on this vehicle. AIG Insurance Representative Ben Lais or Steve the supervisor will not provide us any explanations or return phone calls about our claim. AIG and its representatives have requested numerous documents about the history of this vehicle. AIG requested any invoices on car repairs that did include a fuel pump exchange from a local garage. AIG also requested a copy of the fire department report, and police report.

As loyal customers, we provided the necessary documentation that AIG and its representatives requested. Currently, I have obtained legal counsel on this matter. We have waited over forty days for a response from AIG or its representatives. We have not heard anything from AIG or any written response from AIG. We are completely in the dark about our claim. At this point, I am considering whether or not we will cancel our AIG insurance. I never thought they would treat a loyal customer with this type of behavior. I am totally discussed with customer service and not having a vehicle.

This whole situation has given me headache as well as many sleepless nights. My husband has been very upset over the whole ordeal. I can really feel his frustration because he depended on vehicle for work and contracting.

I've been paying for insurance on a more expensive car than the car I have.

A few days later, before I had even taken the car to the shop for repair or even paid my deductable i recieved a letter stating that my premium would go up another 55 dollars for reporting a loss. How can I get an increase before there wasnt any payout what so ever. They had yet to reimburse me for the tow or the impound. Later I called to asked if i could change my due day on the policy by two days because i got a new job with different pay das. Guess what the answer was, no. If i wanted to really bad i could start a new policy and pay new start up fee. How stupid. Then i had a small banking problem a few months later. My payment was sent back.

So the next day i went to the bank and solved the problem. I was adivised that AIG would re debit my account anyways. So then a couple of weeks later i checked the account and the money was still there. so i called AIG to be told that my policy was canceled for non payment. The lady admitted that usually they send letters and a bill in the mail but they had not done so. And they had not called either. What they hey. This is the same company who advertised good rates on tv. The same company who doesnt even give discounts when you renew your policy with them every six months. I should have left a long time ago.