Aetna Dental Insurance Reviews

I have spent hours on the phone tracking my dental claims. Aetna's Dental processing department is truly incompetent. They will send your reimbursement to your provider when the claim clearly reflects the customer's receipt; lose the claim (even though included with a claim already processed); refuse to provide a person (supervisor's name); and separate a fax and claim they didn't receive it. I am ready to find a more efficient and effective insurance carrier.

Aetna has no problem accepting my premium payments, but when it is time for them to pay out on a claim they have lots of issues and delayed. First they claimed that Aetna is the secondary insurance and will not make a payment on a claim submitted to another insurance company. This required several phone calls with Aetna to establish the fact that they are the primary insurance company. But....once that was solved, Aetna then informed me that the services were performed before the policy was in effect. Now I need to prove to them that the policy was in effect 4 years before the procedure occurred. I have discussed this situation with several representatives who have each told me that they would fix it within a week. And yet, it has not yet been fixed.

Paying out phantom billing claims and believe the dentist even though evidence is showing the customer is right. Just got a email from the dentist. They made a mistake 8 months later. I have to correct Aetna's mistakes?

This is by the far the WORST dental insurance plan I have had in my life. I'm not only paying more per month (with employee) but the coverage is ridiculous. I just paid 1200$ for a root canal. What is the purpose of having this insurance. The last root canal I had cost about $550 and I paid about $10 amount. With Aetna I pay $30 a month. Oh trust when it's time to renew benefits. I'm letting HR know that AETNA needs to go. If you're looking for major dental surgery, please go with someone else.

Aetna Dental Insurance is awful. My daughter desperately needs to have oral surgery (wisdom teeth) but Aetna does NOT fully cover anesthesia. That's terrible! What's worse, Aetna only covers 50% of anesthesia at 15 minute intervals. The grand total cost to me for my daughter's procedure WITH Aetna coverage is a whopping $2,650!

I have had Aetna Dental for 17 years and have seen a steady decline in their responsiveness and customer service. The most recent example involves a claim for a chipped tooth and crown, routine procedures by any measure. Aetna has repeatedly asked for information, which has been provided multiple times. And each step then involves a follow up “next requirement”. One customer service rep just asked for information I provided 6 months ago—she was the rep I provided the information to via their secure messaging system. My dentist’s office always sighs when I remind them who my provider is...a sign I should have heeded. I am typically loyal to companies and am usually reluctant to jump ship. But, the last few years have tested that resolve and I intend to move on during the next open enrollment.

Aetna coverage/claims only benefit themselves. Additionally, I spent a total of 4 (four) hours on the phone with Aetna and received inconsistent information each time I called; I finally gave up. I had their best dental plan which has more loopholes than a con-man's playbook.

I am free to choose any dentist that accepts Aetna Dental. Cleanings every 6 months at no additional charge. X-rays every 2 years no additional charge. They pay 80% for fillings, root canals, crowns-including the crown build up. Their explanation of benefits is very clear and easy to understand.

They have the worse coverage. It’s my health insurance and they will not pay enough so I have two dental insurance to cover me. The dentist will only file two so be ready to pay out of pocket. Can be expensive if you have to see a specialist.

Aetna Insurance gives me access to every hospital in my area and I do not have to worry about switching doctors. Aetna has very competitive rates and I am completely satisfied. And I even have dental coverage which is extremely important.

I spent 1 hour on the phone today regarding my dental policy. I was transferred 7 times...yes 7 times...and my issue was not resolved. I was a member of this company for 4 years and now never will be again. Terrible service.

I have saved thousands of dollars with Aetna Dental Access. It is the least expensive of all dental discount plans. Nothing I know matches it. This applies to everything from dental cleanings to implants etc etc. There is no better plan to my knowledge.

Aetna is my supplemental insurance for Medicare, I find the coverage great but it's expensive. There is no coverage for dental or hearing aids which seniors really need. I had a hip replacement and between Medicare and Aetna I never saw a bill for the replacement or subsequent PT.

Aetna Dental has been very good. I had a broken tooth which I thought may have to have a dental implant. The dentist at Aspen Dental was able to cap the tooth. Aetna would have covered a good part of a dental implant if I had to have one. I recently changed to Aetna Dental In’s. I highly recommend Aetna.

Our family has had Aetna Health and Dental Insurance since 1975. Their customer service is and always has been outstanding, and in general you certainly know good customer service when you receive it. Even though we don't have a lot of experience with other insurance company's customer service, we were switched to Blue Cross for two years a few years ago, and their customer service was not nearly as good as Aetna. The coverage is what we receive from our employer, which is very good, but rating it when compared to coverages from other companies, I am not familiar with would be unfair.

Co-pay, dental care, especially for seniors, women's health (specialty areas) limited within the network, including labs and diagnostics. Finding a physician or dentist willing to accept this coverage usually includes an expensive/high co-pay and or, additional costs that requires billing the company and waiting to be reimbursed (which may take some time) if you qualify.

I would give Zero stars if it was an option. Our family pays full premium for our primary dental through my military retirement with Delta Dental. We opted to take Aetna Dental as a secondary through my husband's job to pick up what Delta doesn’t cover. After paying them hundreds in premiums, I used Aetna for the first time on a dental crown, they only paid $37 for my crown leaving us with a $450+ dental bill. They told me if they were our primary, or if we didn’t have any other insurance, they would have covered the whole amount of the crown less a $50 deductible. What’s the point of paying full premium for a secondary insurance if they only pay out a small portion of the cost that didn’t even come close to meeting their maximum payment for the procedure? Absolute waste of money to have them as secondary! Canceling our policy with Aetna immediately.

I have been with Aetna Dental for 2 years. While Aetna tries hard not to pay any portion of my periodontal cleanings, they have been paying their little piddly $30 for my cleanings (every 4 months) while I pay the $95 balance. Keep in mind, periodontal scaling is fairly pricey and is needed at least 3X per year depending on the patient. The amount is not the issue though. After paying their piddly amount for almost 2 years, Aetna decides to decline payment on all future visits stating they have no history of periodontal problems. Not only do they have my dental records showing my history, including previous surgeries, they would never have paid anything for almost 2 years if they didn't have it, right? And I just now (January) got their declination for my August cleaning and December cleaning.

Aetna Medicare "offers" dental care via Delta. I went to first exam: coming out of commercial dental care (my bro is a dentist...) was still subjected to "complete xrays and panorex." "For my convenience, was given a fluoride treatment... (Cost: uncovered $25.00). Dentist came in, poked around... Said everything was FINE, and off he went. Hygienist went to work. At the end, she hands me a clipboard with a list of "issues," and says that she will not be able to do another cleaning until I have their Deep Cleaning program, which includes injection of ** into the gum areas. Price: $1200.00. WTF! "No, thank you, my bro will do the job. (That doesn't need to be done.)

I have this plan through my postal dental plan and it is very affordable and covers more than the other plans out there and you don't have a waiting period to get your benefits. This is a very nice benefit that most other plans also don't offer! And with the low price, you can't beat this plan in my opinion!

I'm in need of an endodontist, and Aetna is not able to provide me with one in 25 miles radius. The list online and the one they sent me is outdated. I called all the dental offices and no one is or has an endodontist. Even the dental offices have been contacting Aetna to change the list for a long time. Some dentists don't even exist anymore. Aetna CS is no help at all. They keep sending me the same list over and over again. NOW I have to go out of network and find me one and pay out of pocket. This insurance is a joke. If you consider to be a member... DON'T DO IT.

We were forced into this insurance plan because my husband's company switched. Part of it includes dental insurance that matches what we had before with UHC, so on paper it looked excellent... until you file a claim. Claims were filed on our behalf by the oral surgeon we used. No denial or acknowledgement was ever received by us. Our surgeon's staff made numerous follow up phone calls where they were told the bill would be paid, but no payment and nothing in writing from AETNA. We ended up having to pay it ourselves.

I have a dental emergency. I called a dentist to get seen, and they need Aetna to fax them a pre-authorization before they can see me. No problem... Until I try to call Aetna and talk to a live person. Any time their horrible phone system tries to transfer me to an agent, it hangs up on me. It doesn't matter whether I say "agent", "representative", or press 0. Apparently those are set in the system to just hang up the call to avoid dealing with paying customers. HORRIBLE, horrible customer service.

STAY AWAY FROM any Aetna Dental Plans. I bought this plan (DMO plan) for my family and guest what? The plan just only covers a few dollars out of $1500 cost!!! What a joke. The dentist explained to me that the plan that I bought is the worst dental plan she ever knew of. Don't fall into this scam when it says "NO DEDUCTIBLE and NO maximum allowance" because it will make you will pay 99.99% of the cost.

This is my first time dealing with a tooth issue of any kind. I have dental coverage through my employer. It will be cancelled immediately! I am already a full-time student and working a full-time job. I normally keep up with my dental cleanings and never had a tooth pain or issue in my 24 years of living until now, and why Jesus am I covered by Aetna??!! When the pain first arose, I immediately left work due to the severity of the pain. The issue was a root canal and Aetna's sucky insurance wants to pay $390. The story gets worse. The low-income and underinsured dental clinic here does root canals for cheaper than any place I've been quoted with Aetna! To say disgusted is an understatement. These people are the devil. When you hear the word Aetna run at all costs!!!

I just used my so called Aetna Dental Card for my so called discount. I went into my dentist and told her I had the Aetna dental plan. Her face dropped, through conversation I learned that their experience was that it doesn't cover much. So after I saw the dentist my bill was $119.00. Aetna covered all of $11.00. Their website shows a savings on average of 50%. So then for information I asked what a root canal on a bicuspid would be. My dentist's fee is $804.00, Aetna would cover all of $22.00!!! Thanks for the deceit Aetna! Not what they sold me on. I doubt they will care when I call to complain but I will be. I am also calling the Oregon Insurance board. I know Aetna will say "oh it's the area you live in etc". They will have all the excuses in the world. Very, very upset and disappointed. Aetna stinks. Don't use them!