Aetna Dental Insurance Reviews

Aetna is the worst dental insurance I have ever had. They deny claims constantly. I got major dental work completed. They were supposed to cover almost $1000 according EOB. I asked for a preauthorization. Instead as they did an EOB that said they would cover that. Yet the claim was denied due to a $50 deductible. Had that been explained I would have waited on the major service. Also last year they denied paying for a cleaning saying I had too many during the year. However they did not pay for the extra one I had either so they should have paid for my regular scheduled one. Aetna is cheap. Won’t pay claims. And has terrible customer service. I have begged my employer to offer a better insurance option. I have spent thousands on dental care due to Aetna's refusal to pay claims.

I have an Aetna medicare advantage plan that says you will get $750 a year in dental coverage. Don’t believe it. They will always find a way to deny the claim or say that the dental office didn’t submit the claim “properly”. Total scam. Customer service just flat out lies to you. Go elsewhere. Totally useless.

You call to get a list of providers that accept their insurance and they email you an outdated list. They’re unable to get in touch with the same list of providers they send you then turn around and ask you for the phone number as if it isn’t their responsibility to have proper contact information for the customers to be able to effectively use the insurance they’re paying for. I do not recommend.

Run. Run. This place is crap. They took my money. The lady put the wrong date of birth in the system. I have a swollen mouth from my tooth and was told it’s a 12 month wait to have an extraction due to their error. My advice is to heal and take care yourself. Cancel the insurance companies out. They do not care about you. Heal yourself.

I Have never in my life been treated so poorly, me and my wife both pay premiums for Aetna Dental Insurance thru our different employers so I am double covered, went and got 2 implants to replace some missing teeth and they denied my claims and appeals saying that I could get a denture instead, that it would be cheaper, and after my dentist submitted all the info as to why we went this route they still denied my claim. I have more teeth missing behind the 2 teeth that we were replacing.

Hello Aetna, I had Wellcare Insurance in 2024 and Wellcare did not cover the dental I needed nor did they have any participating doctors in my area. Sorry, but I have a BIG Complaint! I signed up for Aetna coverage in January of 2025. I switched to Aetna Medicare strictly because I needed dental care coverage. The representative that signed me up was well aware that I needed 4 cavities filled and 3 crowns replaced in my mouth. I was told that I would have to pay $40 a monthly for dental coverage. I was told that 50% of my crowns would be covered- either in or out of network. I was told I would get an allowance that would cover my fillings/xrays and cleanings were free. So I agreed.

12 months into contract review. No progress. The support rep works from home. And never answers her phone. She actually answered once and hung up, you could hear a dog barking in the background. This has been ongoing for 12-18 months. I've been in practice for 27 years. I'm initiating going out of network with this trash company.

Beware when choosing Aetna continental insurance (Dental) because they will charge you an entire year or more and you will never receive ID cards, or information about your plan, and will not cancel when you request. They will also charge you when a New Year starts, not knowing if you are happy with the service or if you have switched providers, and you will still not get a new ID for that year, but you will be charged monthly. They are the worst! They just charging you and you don't have any info on what you purchase, just a receipt. Don't do it!

Aetna Dental insurance service do not care about client needs and only care about saving money. Their customer service is very poor and unprofessional. I would not recommend Aetna to anybody. People deserve to be treated better and more professional.

I cannot get into my account that I just got. It say they are having issues with their site. I need a dentist in the network. I am now sorry I changed from Florida Blue to Aetna. My Florida Blue dentist got washed out from Milton so I am so overdue now for a cleaning and check up.

I needed upper dentures and a partial bottom plate. I was already concerned about Aetna because their dental benefits went from 3000.00 in 2024 to 1500.00 in 2025. When I tried to get my dentures, the dentist said that Aetna would not cover them. I called Aetna and they said I did have dental benefits, but if I wanted to get dentures, it would have to be for medical reasons. I asked the representative to explain what type of medical reasons would fall under getting dentures, she couldn’t answer. I told her I would contact someone at Aetna and she said they do not take calls from their clients. This insurance sucks and I will not use Aetna any longer. I suggest before you use them, get all of the details beforehand. I discovered that they do not have vision benefits either.

Aetna has been my dental insurance through my employer for over 12 years. I recently decided to schedule a check-up and cleaning since I haven't had one for over 7 years and have been paying the monthly premium. However, since my former dentist does not accept Aetna, I was advised to use an in-network provider. Unfortunately, my experience with the recommended provider has been highly disappointing.

Needed help to find an endodontist. Am a member of Aetna for several years now. The One on their list charged over a thousand dollars. They said that there were others who charged less. I asked for another name. No one ever responded.

They referred me to à dentist and said they was in network. 6 months later they said dentist was in network. The Dentist knew this and didn't tell me. I paid I over 2,000 and insurance paid 1,400ish. Aetna admitted they said I called and was told to go to Dentist. But didn't pay as they was supposed to pay. Drop aetna. Find insurance that doesn't scam you.

Aetna Dental repeatedly refused to pay a portion of a claim that they indicated was paid by a primary insurer, even after I produced an EOB from the primary insurer demonstrating that the primary policy does not cover the expense… They give a constant run around to avoid paying until the consumer is exhausted and gives up . Their appeal process is a sham.

Absolutely terrible insurance company. They provided me with a list of 25 'in-network' dentists and none of them actually take the insurance plan I'm on. In fact I can't find a single dentist in LA that takes this insurance. It's basically worthless. They're only allowed to call 3 providers for you and that's it. They won't help beyond that. It's pretty mind blowing as I'm in extreme pain.

You’re better off with a terrorist organization. They were absolutely horrible. And thieves. Don’t look at any of your card and think that’s remotely the amount they’re gonna pay. I’ve paid more in dental insurance in a year than what they cover for in-network. They deserve to be on the chopping block.

The worst of worst, there should be 0 point. Not mention they didn't help me to get a provider at all. Contact the support, I can't understand a word what she say to me. So I made a complaint online, yet, received a email saying "Customer Service response is ready to view", so I login, and trying to read message, yet, I get a page " We're sorry. We can't complete your request. Please try again later." Are you kidding me. I would advise not to enroll this company at all, and send your complaint to your company HR and ask them to find another company next year.

Nothing is in network. Random dentists are listed at locations they haven't worked at for years. You'll find an "in-network" dentist and they'll refuse to cover the work at the address of the office you went to. No recourse for emergency care at all. Aetna dental sucks.

I am experiencing a frustrating issue with Aetna Dental Insurance. Despite my kid's orthodontic treatment concluding within the coverage period, Aetna has not honored the orthodontist coverage due even though it is within the cover period. The orthodontist's office has diligently communicated the treatment duration through multiple faxes, yet Aetna's quarterly payout system has led to a prolonged "process review" phase.

Do not purchase Aetna Dental Insurance. We are a dental provider. They routinely play games. They will tell us and the patient that (we) are in network. When we file the claim they then tell the patient and us that we are NOT in network and will not pay a dime leaving the patient in limbo. Aetna is one of the worst of the insurance companies. DO NOT PURCHASE THIS DENTAL INSURANCE!

All the best dentists in our area is out of network. All the dentists with the worst ratings are on this plan. They never have the right locations updated either and if the new address is not updated in the system then it's considered out of network. I have never had this much trouble trying to schedule a cleaning. Look elsewhere as I will be soon!

I used to have Delta Dental, and they were great. Lots of HIGH QUALITY dentists in their network. Got a job (at a cheap company--a CT-based insurance company that doesn't pay squat for any employee benefits--and they have Aetna as their dental provider. The BEST endodontist and dentist that I used to use are not in Aetna's network. Ok. Fine. There are myriad qualified dentists in my area. Yet...after I start my search...not ONE is in my network. They have these half-**, unqualified, low-educated idiots in their network. AND..the ones that ARE in their network (because they are SO BAD and INCOMPETENT that they can't get a lot of patients because of their horrible reputations) tell you you need tons of root canals and work that you don't need. How do I know this? I had one dentist tell me I needed six filling and three root canals. This was an Aetna dentist.

I have had this dental insurance for a year now. Due to a contract you are not allowed to have a dentist more than an hour away from you your zip code. My children live up by the UP. I live down in the lower part of Michigan. I have had nothing but problems with this insurance company. One you do not get cards. That makes it very hard when you have children that are not in your same household. Two this company will send you a list of dentists knowing they do not accept new patients so then when you go and take your child or yourself to that doctor's appointment this insurance does not want to cover the appointment even though they sent you a list of doctors and you used one of their providers. Not a lot of dentist take this insurance. Make sure you do your homework before you purchase this insurance through your company you work for. I've had nothing but issues with this insurance due to the fact my children do not live in the same household as me.

I had a procedure done on my gums and the dental office showed me before the procedure was done that Aetna would cover 850 of a 1198 bill so I only had to come out of pocket a little over 300 dollars. I paid it before the procedure was started. I had to go in 2 weeks later for my stitches to be removed and the dental office said Aetna only covered $21.60. I had to pay 800 and some dollars to cover the bill, which I did. I called Aetna right after and asked for an explanation why and the only thing the lady told me was that I was out of network. I said no I wasn’t and asked her to explain further and said that’s all it says. So I asked what came I do? Can I appeal? She said no. I’m disgusted with how they handled this and I received no help or further explanation. I don’t get how I’m paying for insurance that doesn’t cover anything.

Denying medically necessary braces for 16 year old but yet approving them for 10-13 year old kids that don’t even have all of their adult teeth yet!! Appeals continue to be denied. It’s on a pick and choose basis, not who actually needs them!!

There is much better insurance that charges less per month and covers A LOT more of the bill. When my son needs fillings and they are charging 2k Aetna only pays half so I’m stuck with this huge bill on top of the hundreds per month I give Aetna for coverage. What is the point? Just get a different insurance.

Aetna dental retiree PPO. Used to Blue Cross. The best but district switched. Now implants aren't covered at any %! So you could get a denture, maybe a bridge but they couldn't tell me as I didn't have a CODE. State website says you can elect to have a higher service and pay the Co deduction and the difference between the covered service and the higher one you selected. Yet Aetna says no as the CODE for higher isn't accepted?! Also the crown you need they won't cover as it is used with the implant, they won't cover anything if it is used in conjunction to a non covered procedure but would cover if I had a covered procedure. WTH? So much double talk. If you'd cover the xray, bone graduate crown if on a less expensive procedure why not on a different procedure?

This review is about Vital Savings by Aetna, NOT Aetna Dental Insurance. It only took me seven weeks and about six hours of perseverance for me to get an answer to my question. Customer Service supervisor tried, but he had no clue. VP of Customer Engagement finally answered my SECOND inquiry to him in a very curt response. I don't need their BALONEY about my being a "valued customer"!

Prior to having a procedure done with their in-network provider, I had contacted Aetna Dental to get a price and what my coverage benefit would be. Within the past six months I was told by the provider I had a zero balance. However, last week I receive a bill for close to $1100! Calling back-and-forth between Aetna and the provider, I was given the same exact information by at least six different representatives regarding what my Coverage/and my out of pocket costs would be.. All quoting the exact same price. Today, I find out that I was given the wrong information by Aetna representatives – on EVERY occasion! It shouldn’t have to take me six or more representatives, as well as, hours upon hours of my time to receive accurate information. Aetna needs to be responsible & train the staff, if nothing else – so their clients' expectations are honestly met. There is absolutely no reason why accurate information is not provided from the first, initial contact!