Aetna Dental Insurance Reviews

This review is about Vital Savings by Aetna, NOT Aetna Dental Insurance. It only took me seven weeks and about six hours of perseverance for me to get an answer to my question. Customer Service supervisor tried, but he had no clue. VP of Customer Engagement finally answered my SECOND inquiry to him in a very curt response. I don't need their BALONEY about my being a "valued customer"!

Prior to having a procedure done with their in-network provider, I had contacted Aetna Dental to get a price and what my coverage benefit would be. Within the past six months I was told by the provider I had a zero balance. However, last week I receive a bill for close to $1100! Calling back-and-forth between Aetna and the provider, I was given the same exact information by at least six different representatives regarding what my Coverage/and my out of pocket costs would be.. All quoting the exact same price. Today, I find out that I was given the wrong information by Aetna representatives – on EVERY occasion! It shouldn’t have to take me six or more representatives, as well as, hours upon hours of my time to receive accurate information. Aetna needs to be responsible & train the staff, if nothing else – so their clients' expectations are honestly met. There is absolutely no reason why accurate information is not provided from the first, initial contact!

My employer unfortunately switched our dental insurance over to Aetna. My daughter had to get braces not wanted, had to. Delta Dental started the process, paid what they had to. My employer switched to Aetna the next year. Aetna not paying for my child’s braces because it was an ongoing treatment. Aetna probably did not mention this when my employer switched over to them. I am stuck with a 700 bill that’s left over on my child’s over 5k braces bill. I also NEVER received a denial of this claim. I will be trying my best to see if my employer can get us back with Delta Dental a company that cares about their customers and their families.

Aetna Dental will not cover dentures or partials if there are previous extractions. I need more teeth removed, but will have to remain toothless and unhealthy because I don't have $2000-$3000 to replace. Another corporation punishing poor people for being poor.

I have Aetna as my dental insurance. I find trying to get through to a customer service representative is a nightmare!!! The whole thing is outsourced to the Philippines and the majority of these representatives are untrained, rude, or not fluent in English. I am constantly transferred, hung up on, or given incorrect information. Shame on this insurance company for trying to cut costs by outsourcing. In fact, it takes twice as many calls to get the issue resolved. I dread calling to resolve claims.

Aetna Dental has plan **. Aetna Medicare Value Plan (HMO) **. They brag about having the Largest in Network dentist for your selection. True. My Area within 5 miles there are less than 1.000 dentist in my network but NONE are in my plan. I call Customer service and they say they can find 1,000's. I tell them to call them. Call any and provide me with a Dentist. They put my on hold say they have to or they will get another call when I hang up. So I stay on the phone and some are 8 hours long and some say they are through with shift and call me tomorrow after 10Am and they do. 5 or more call and 5 or more different Call associates say the same thing. They can not find me a dentist. WHY... WHY??? I paid for this and getting nothing. it will be 11 day this Monday Dec 12, 2022 and no dentist and a sore tooth.

I had to have a tooth replaced due to a root canal issue from over 20 yrs ago. I started the process at one job with Delta dental (these guys were great). Anyway, opportunity came about for a job I couldn’t pass up. Their insurance is Aetna, and the periodontist is out of network. No biggie. I pay upfront and get reimbursed about 1/2 of what I pay. I accepted it. Went through several sessions to prepare for the titanium screw post. Anyway they put the post in and turn in my claim after I pay over $2100 out of pocket. Aetna denies the claim. Missing tooth clause they say. Because the tooth was already missing when I acquired the insurance. So if you’re already missing teeth and you decide to replace them, I wouldn’t recommend them. I’m dreading what they will charge me when I get the tooth put in.

As an employee, I have no choice in my dental insurance provider. And, the coverage available to me through Aetna is very minimal. My husband is a cancer survivor and radiation to his head years ago have left his teeth in bad shape so I thought that any coverage would be helpful. However, my experience with Aetna is horrible and my dentist will no longer treat us unless we pay up front and we deal with Aetna because they hate Aetna too.

I just wanted to make an appointment for a basic check up and a cleaning. Nothing more. This has been a traumatic incident. First, a dentist that had been badgering me with texts, calls and emails for months for an appointment, tells me they don't accept my insurance after I showed up for the appointment. A complete waste of time. I call 3 more dentists in my area and nobody accepts the insurance. I finally find a dentist that does accept this insurance and they tell me I have to call the insurance and get assigned to that particular dentist.

I had the worst experience with Aetna dental insurance. The people who answered the phone did not know what are they doing and very unprofessional. They just try to get the money from you and would not provide you the service. Be aware if you want to get a dental insurance plan. There are other providers have the better service for the customers. It will save your time and less headache. STAY AWAY FROM AETNA DENTAL INSURANCE AND THESE RUDE PEOPLE.

Aetna is great insurance for basic dental needs like biannual cleanings. It can be a little less economical for anything extra like adult orthodontics or extractions. Nonetheless, it is accepted at nearly every dentist office I have ever used, so it is useful.

Oak Hill Dental in Rillton Pa Is excellent, like family they go the extra mile for you. However, Aetna Insurance itself hard to connect and get a straight answers for anything. They like to pass the buck, even the dental office has issues with them. All these Insurance companies are too big and the customer is just a number. The agents are the worse. Once you sign up you never hear from them again. They get paid every year no matter what. Cost of Medicare needs to stop increasing every year after they increase your Social Security. The people lose every time. Best to shop around every year. Go for the most benefits and lowest cost you can find. Remember online never give your true phone number. These companies are like blood suckers. One call after the other because medicare is easy money for them. That is all they care about.

We have been with them for several years. This company has always been extremely professional and efficient and helpful when dealing with them. Claims are paid on time and the folks on the call center always pay attention to our needs.

One never receives the actual total amount of coverage, on any oral work, to be done, until it is complete, and at which time, often is usually about half of what Aetna had previously quoted doctor’s accounting staff. There needs to be better communications between Aetna Insurance, Doctor’s office staff and patient.

Medicare insurance sucks. Shouldn't have to pay any co-pays or deductibles. Every time I go to a doctor, it's money, money, money... Doctors & hospitals always overcharging you, paid in all my life & still getting **on it.

BEWARE. Aetna is the worst possible insurance company you could choose. If you value your health, take this as a sign to go literally anywhere else. Their customer service is joke. Nonexistent. Do not waste your time.

Aetna Dental, even with upgrade, is little better than having no insurance at all which is what I will soon be doing. No reputable dentist within an hours drive will accept basic AETNA dental. They will tell you to put your money in the bank for when you need service. They will cover next to nothing besides cleaning, minor fillings and extractions if you can find a dentist to accept it.

Have only been able to use once last year after getting two teeth removed. Was please. But this year so far this year had a consultation with my dentist, and wasn't too satisfied.

Dental Plans usually use Dental "mills" where it's difficult to find great dentists. Given the low yearly maximums and after premiums and co-pays, I found the Aetna plan that charges the agreed insurance rate to be far less expensive.

The coverage is adequate for my needs. They cove about 50% of the cost of crowns and about 80% of the cost of fillings. They also cover the most of the cost of braces and provide twice a year cleaning. There's a break in cost if you use an "in network" dentist.

I believe Aetna has been super for me. The coverage is good and not that expensive. They have been very helpful in all my questions. Having to pay upfront is not always easy, but the check came in the mail pretty quick.

I was able to schedule an emergency visit within 2 days of my plan becoming active. I needed to have a tooth removed immediately. The copayments on my high deductible plan were reasonable and I was able to create a payment plan for what was not covered. Simply, I am grateful to have coverage.

Unfortunately many high rated dentists do not accept AETNA.... My choice of dentist does not accept my insurance so I have to pay and then submit forms for reimbursement. The reimbursement is less than the cost if service. I pay about $90 a month. We are fortunate that our teeth are in great shape. We have the insurance just in case if an emergency. For us it has not been cost effective. Very costly for the type of coverage and allowed services.

Aetna dental is very good and it takes care of all your dental needs. All dental needs are covered under this insurance and most doctors if not all dentists takes this insurance and it's very convenient and most people needs this convenience.

Paid for Aetna DMO for over a year. Signed up for in network dentist and waited a month before getting a yearly teeth cleaning. The service claim was denied erroneously. Cannot reach anyone to dispute claim denial. Company only responds to these cases by US Mail but I have yet to receive an answer.

AETNA is absolutely HORRIBLE. I chose the most expensive plan because they said they cover dental implants. This procedure takes a very long time. COVID set me back even further. When I had my teeth extracted, I had a different employer. Now I have a new employer and AETNA won't cover a thing because they say it is a pre-existing condition! AETNA is a contributor to the downfall of this country. They are no different than the scamming credit cards. Shame on you AETNA. My mission is to inform every person I ever come in contact with not to choose AETNA, since that is my only available recourse!

As part of my Aetna Medicare Advantage Dental Plan, I am to pay for my dental services and receive reimbursement a few weeks after services and claim sent to Aetna. I paid for dental services in February of 2020. Aetna mistakenly reimbursed the dentist. I have been trying since February to get reimbursed from Aetna. Aetna left the responsibility to me to try to get the dentist to reimburse me for an error they made. I have called Aetna and my dentist every month since February and I have yet to get my reimbursement. I am seriously considering cancelling my Medicare Advantage Plan with Aetna. Very, Very disappointed in their customer services and response to their error.

They don't give a plastic card like every other insurance provider. The medical providers available in network are subpar. This service is a scam to collect your money and provide less than acceptable medical care.

Dental insurance usually pays for two checkup/cleanings a year, and Aetna promises the same. About 15 years ago, I had to have periodontal (gum) surgery in which they grafted gum tissue from the roof of my mouth down to my bottom, front teeth. Ever since then, I take one of the two checkup/cleanings at my periodontist and one at my regular dentist. They each do the same thing. They clean and check my teeth for problems. The only difference is that they both also measure my gums for shrinkage.

Aetna only does business with one endodontist in my area called Lovett Dental. This company has a horrible reputation. When I went to aetna's website to find other providers I was given a list of out of network providers all of which were at least a hundred miles from my location. I have messaged their Facebook page (https://www.facebook.com/aetna/) and emailed them (socialmediacustomerservice@aetna.com). Alyssha claims to have sent me three different response emails but all I received was a link (http://www.aetna.com/aboutaetna/safeguard_data.htm) which prompts me to login then takes me to the main page and provides no information. In short, aetna's coverage is **,, its employees incompetent or indifferent and its provider scraped from the bottom of the barrel.

If you can avoid choosing this horrid company for your dental plan - do ti! I had no choice and just hung up from 14th (yes, fourteen calls) for trying to get a claim paid that I actually bothered to get a authorization for. I get that insurance companies deny claims hoping that people get frustrated and go away as I worked for one - but 14 times it should be pretty clear that I was not going away. This company is a joke, truly the state insurance oversight agencies should fine them or not allow them to operate. The only business that you pay with the expectation of NOT receiving that you paid for. I think I am passing on dental insurance if it is Delta and just paying out of pocket as my time is more valuable than anything this horrid company may or may not cover.

I have never seen an insurance company spend so much time on not paying claims as Aetna Dental. They first ask the dentist to send in excessive information multiple times. Then they deny. Then you appeal, can get no status online and after months get a letter stating they stay with their original decision. My latest was I retired and took Cobra and had Aetna. When Cobra ran out I took Aetna Individual. Their latest reason for not paying was the first part of my work was done under a different insurance. Even after sending them documentation they still denied. I am now working with the insurance commissioner in FL to get help.

I have spent hours on the phone tracking my dental claims. Aetna's Dental processing department is truly incompetent. They will send your reimbursement to your provider when the claim clearly reflects the customer's receipt; lose the claim (even though included with a claim already processed); refuse to provide a person (supervisor's name); and separate a fax and claim they didn't receive it. I am ready to find a more efficient and effective insurance carrier.

Aetna has no problem accepting my premium payments, but when it is time for them to pay out on a claim they have lots of issues and delayed. First they claimed that Aetna is the secondary insurance and will not make a payment on a claim submitted to another insurance company. This required several phone calls with Aetna to establish the fact that they are the primary insurance company. But....once that was solved, Aetna then informed me that the services were performed before the policy was in effect. Now I need to prove to them that the policy was in effect 4 years before the procedure occurred. I have discussed this situation with several representatives who have each told me that they would fix it within a week. And yet, it has not yet been fixed.

Paying out phantom billing claims and believe the dentist even though evidence is showing the customer is right. Just got a email from the dentist. They made a mistake 8 months later. I have to correct Aetna's mistakes?

This is by the far the WORST dental insurance plan I have had in my life. I'm not only paying more per month (with employee) but the coverage is ridiculous. I just paid 1200$ for a root canal. What is the purpose of having this insurance. The last root canal I had cost about $550 and I paid about $10 amount. With Aetna I pay $30 a month. Oh trust when it's time to renew benefits. I'm letting HR know that AETNA needs to go. If you're looking for major dental surgery, please go with someone else.

Aetna Dental Insurance is awful. My daughter desperately needs to have oral surgery (wisdom teeth) but Aetna does NOT fully cover anesthesia. That's terrible! What's worse, Aetna only covers 50% of anesthesia at 15 minute intervals. The grand total cost to me for my daughter's procedure WITH Aetna coverage is a whopping $2,650!

I have had Aetna Dental for 17 years and have seen a steady decline in their responsiveness and customer service. The most recent example involves a claim for a chipped tooth and crown, routine procedures by any measure. Aetna has repeatedly asked for information, which has been provided multiple times. And each step then involves a follow up “next requirement”. One customer service rep just asked for information I provided 6 months ago—she was the rep I provided the information to via their secure messaging system. My dentist’s office always sighs when I remind them who my provider is...a sign I should have heeded. I am typically loyal to companies and am usually reluctant to jump ship. But, the last few years have tested that resolve and I intend to move on during the next open enrollment.

Aetna coverage/claims only benefit themselves. Additionally, I spent a total of 4 (four) hours on the phone with Aetna and received inconsistent information each time I called; I finally gave up. I had their best dental plan which has more loopholes than a con-man's playbook.

I am free to choose any dentist that accepts Aetna Dental. Cleanings every 6 months at no additional charge. X-rays every 2 years no additional charge. They pay 80% for fillings, root canals, crowns-including the crown build up. Their explanation of benefits is very clear and easy to understand.