Redfin Reviews

The Redfin website for rentals results in useless "leads" from people who do not respond to prompt replies from the property manager with whom they initiated contact. Redfin also is selectively responsive to emails. I deleted my listing 13 days ago once my vacancy became leased, but emails are still received from supposed "leads", and Redfin will not answer about why this is. Calls are answered by AI. Messages left do not respond in a call back.

Scheduled to see a house at 1925 Silver Oak Way, Hemet, Ca and at the tine was not listed as 55+ community. The day before showing and the Agent calls me to tell me the showing at 9am was too early because the homeowners do not get up this early. So, I told her 11am will work out but I will be on my lunch break. The next day 2 hours before the appointment I get a text saying, "If you don't confirm our appointment I would have to cancel." I'd text her, "I'm at work and I will make the appointment." At 10:50am I show up for the appointment and the agent text me, "I'm in traffic on the 103 and running late." Thankfully, there happen to be another agent there looking like she was going to go grocery shopping and thought I was the potential buyer and finds out she was waiting for her potential buyer who did not show up.

Redfin is not worth the .5% off. As soon as the sale of my home was complete my realtor completely ghosted me. Essentially getting her percentage and disappearing. Not even a thanks. In addition. It was never made clear to me that negotiating “seller concessions” still means you are paying the realtors on the full sale price value of the home. So in my case I paid the realtors on a sale price of 1.2m but in fact the sale price of my home was 1.175m. This was never made clear to me and in fact I was told “this is just the way things are done now”. A seller is way better off just negotiating down the sale price of the home. At the end of the day the realtors got an extra $1125 out of the sale of my home. Not the end of the world, but very shady nonetheless. Not happy with Redfin and will not use them again.

This company purposely low balls certain properties. I own a 3100 square ft home in Union NJ with 4 bedrooms 3 bath finished basement and spacious backyard and they are indicating my home was only value at $400k. There are houses with much smaller spaces with 3 bedrooms, 1 bath, no drive or garage and they have the same value. It is disgraceful!! Zillow has my same house estimated selling price at $680k. It’s Shameful and Disgusting!! Never do business with this company.

Redfin needs to maybe do a different algorithm or something....Just sold our house. We listed for 50K over what they said was the value. -As one comp was literally a trashed fixer upper at the bottom of the hill from our house that was listed "As Is". Our home is at the top of a hill on a cul de sac, We listed the house Friday 5/22 at 8pm and had 5 offers by Sunday afternoon. 4 offers were over asking and the one accepted was full asking, All Cash offer no inspection and closed in less than 2 weeks. For whatever reason...now 3 days after the house closed. Redfin is saying the house lost over $107K in 3 days?..WTF who is setting the bar?.. We continued to have backup offers above asking. Redfin used to be fairly accurate but what happened?...Are they pushing to have consumers sell to companies like Opendoor for far less than the real value or?...Just don't know..FYI Located in Reno NV.

If you work with Amanda ** in Independence, MO, you'll just be wasting your time. This real estate agent doesn't answer calls and has absolutely no interest in assisting you! Her professionalism regarding sales is terrible—I do not recommend her.

Here's the basics. Both Redfin agents on either side where you are looking for houses and where you are selling will bully you into selling your house. My agent in my current location just refused to show me houses because my house hadn't sold. I am not a little kid. I then tried to get a new Redfin agent and he said a manager had to approve me switching realtors. I do not have a contract with a showing agent. So far, after 2 months, no offers.

We had a deal under contract over a two months ago. Last month after inspection/appraisal we agreed (buyer/seller) I’d replace the roof and we’d close within two weeks. I replaced the roof, moved all of my things out, turned off the electricity and WiFi a week prior to closing only for the closing date to be pushed back another week for unspecified reasons, a week later there’s still no confirmation to close and I find out from my RedFin agent that the buyer doesn’t even have approved financing. How does that even happen? How do you as an agent not know whether or not a buyer can even buy a house before putting the house under contract???

This seemed like a scam but trust what you experience with them, as scams seem to sneak up on someone. The Realtors do NOT care. They do not try to fix website problems and this is import for Redfin messes up tour times, even booking them without a client's knowledge. Agents do NOT truly help someone make an offer; do not listen to their preferences and lead one on a futile pointless chase to locate their "dream home." Communications not returned in kind. If you like being left empty handed, misled in any way, humored, choose them. Contracts are also unclear. Make sure they have expired. When any issues especially incorrect meetings and agenda are occurring, it's best to close any Redfin "profiles."

I sold a condo through Redfin in Illinois in August 2025. Such a great experience, I purchased another condo in Sun City Az through Redfin. Kimberly ** was my agent. Kim went above and beyond to help me acquire just the right home. Kim is not only knowledgeable, patient, understanding and fun, she's the best Redfin agent in the Phoenix area. When you're ready to buy or sell, call Redfin. If you're in the Phoenix area ask for Kim **. You'll be as impressed as I am.

I being on that website looking for apartments since last year 2025 and half of the people in addition, I contacted. No response back. Most of the apartments looked like trash. Online doing the listings. Half of the agents I contacted never contacted me back through text or p

I'm disabled and I have income coming every month & I didn't like the 1st appt. That I took a tour of so I wanted to look at more before my decision. This person told me it was so, I said ok then called me weeks later asking me if I still wanted, I said yes, still no call! I've reported it to the B. B. B. bureau. And also, it's not an equal opportunity business! I'm glad I saved the messages from Josie ** because if I didn't it would be "He say & SHE say" & I felt these people were genuine equal opportunity do not exist.

Redfin contacted me about the possibility of selling my current home. After much back and forth I set up a date and time to meet a realtor for a free consultation of my home. The realtor failed to keep the allotted appointment in which I requested another realtor as the one they gave me never contacted me back to reschedule nor seemed interested in the sale. Yet Every time I went on redfin to look at different areas to purchase another home, Sandy, who cancelled, was attached to everything I took an interest in and it stated to contact her. We have not met, have not even spoken to each other, no contracts were signed yet here she is attached to my redfin account.

AWFUL company, would not ever recommend! Terrible customer service, completely bare bones, and barely makes deadlines. Also has advertisements that tries to stir up racial divisiveness. Will never use again.

If Redfin has a contest using their website that doesn’t work how is anybody going to use their site for the most important purchase of their life. I am actually tech savvy so don’t tell me to update my app or clear my cache.

Absolute bottom of the barrel in regards to customer service. Serious error on an MLS listing and there's literally no one to talk to or email that can fix it. Messages left, emails sent. They should be removed from being allowed to access MLS listings.

Created an account, set email preferences. Get thousands of emails weekly. Decided to tone down my preferences. Cannot sign into my account any longer to make any other changes or cannot delete my account, customer service refuses to call me back, cannot create a new account, the site acts like as if it is no longer useful, but yet other sites say they are not down. Once you sign up an account, they sell your information to everyone in your country, all these realtors and sellers and renters bombard your email and text. I had to revert to blocking everyone, because I cannot seem to delete my account.

Obligatory if I could give 0 stars, I would!! Application process was an atrocious nightmare; halfway through, the other people who were applying with me just gave up and said the place wasn't worth it. Yet my card was still charged $50 for the application fee. A rep assured me via text that I would get a refund because it was incomplete, and it's now going on 3 weeks of being run around in circles trying to obtain it! I sent an email asking how I get my refund. Got a response asking me for insight in what my email was about. I said FOR A REFUND...their reply was they can't process payments on whatever site and will now be closing the email thread. Not one shred of help, being pointed in the right direction, NOTHING. I will be getting my refund by having the bank reverse the charge.

I unfortunately bought a house with Kim ** as my agent. She steered me toward one property in particular. When I asked her for the key to the fire place, she told me it was with the seller's agent. Needless to say, it wasn't when I went to pick up my keys. In addition, my "agent" told me the house passed inspection. It was just FHA inspection but with the confidence in the house passing, I erroneously forwent having a full inspection done. Due to her failure to keep MY best interests at heart, I filed a complaint with the ethics board. I'm glad they saw enough merit in my concerns to take the case. Unfortunately, I did not provide the email exchanges to prove my case. However, this is a no win situation for all parties. All she seemed to care about was that she previously had good ratings...from other clients. She was NOT helpful for me.

The realtor I worked with worked primarily for the buyer's interest over his fiduciary duties as my representative (as seller). Firstly, he listed the house UNDER the price I asked him to. Then he brought one offer after two weeks and forced me by threat of ending the contract to accept this offer. He talked down to me constantly telling me I reminded him of his sister and so that's why he disregarded my several messages about security concerns and "was short with" me. He failed to communicate with me over the weeks and blamed me for this, because of the ONE phone call I declined while busy, after weeks of his silence. He gave my private number to anyone else in his agency to contact me instead of himself.

Terrible people and company. Totally inaccurate information. They should be taken to task for being so poor. Information inaccurate and frankly damaging to properties. No real customer service. I would recommend that you avoid this Redfin and its agents as they cannot be trusted. They may do a good job of selling your property, but for us property owners they seem to not care if their information does you damage.

Awful experience in working with Travis ** in Denver suburbs. I need to look at houses for my family but after a few houses, he no longer schedules anyone. He never shows up but send associates. I am in the market with money to burn, especially now that the market is very difficult, you would think he would try to get his team a sale. But no. He wants to play games and attempt to block me from seeing a house. He does not even respond to a direct email. This I find humorous and ridiculous, given I could just have a friend open it for me. I was trying to send him a sale... but his stupidity has caused his team money in their pocket. This guy should not be the leader of the area. They need to replace him and find someone with quality.

Flawed use of comps in determining property values is my concern. Their model is to establish property values based on recent sales of homes that share similar lot and home sizes in surrounding neighborhoods. While this pricing model has its application, it doesn’t work in neighborhoods where there are a mix of homes with and without waterfront views and docks. Further, Redfin has no way of appraising the value of waterfront lot locations, which vary based on the footage of waterfront and dock size. Further, waterfront property values are impacted by their waterfront location. For example, is the waterfront home location on a main channel which is easily navigated or on a smaller inside channel. Are the waterways on which these properties sit impacted by high and low tides, fixed bridges, etc.

Redfin has been a terrible experience for me. My real estate agent, Patricia ** in Falls Church, VA, was extremely unhelpful. She often sent trainees to show me houses instead of assisting me herself. I both sold and bought a house through her, but she provided little guidance on preparing my home for sale and often had a dismissive attitude. My ex even chose not to work with her for that reason.

I get emails from Redfin all the time as I am helping my son find a home. I get their email about a house in CT for $285,000. Very interested. I go into the house to view the pictures and information it is still that price. I then send that link to my son and same day the house jumps to $385,000. WTH. Shady. Very shady.

Just not a good experience. When I decided not to renew sales contract after 3 failed offers, my property was randomly vandalized the day before the contract ended. Nothing stolen, just the electrical panel on the floor, the HVAC unit had the condensate pump removed as well as the gas line cut, which is extremely reckless given the potential risk any tampering with poses to the neighborhood. Classless act.

Horrible experience. KRYSTINA ** - Was signed to sell my home and did nothing to sell it. Not only that, but she never brought qualified buyers with pre-approved letters. I came home one time and found my back door left wide open, she did nothing about it. Couldn't care less. No open house, nothing. Very bad agent, with an overinflated ego. Horrible company.

Experienced agent- had THREE interviews and they changed the roles before making decision! On the interview was told that they are looking for active agents! But in reality, it was not true! Very disappointed!!!

I bought and sold my homes through Redfin and was told when I sold, I would be charged fee of 1.5% NOT the 1% mentioned. My agent brought over the contract 2 months after closing on my home for me to sign the sale of my other home. She wrote 2% over the 1.5% originally agreed upon saying the fee amount changed. She said it now was 2% or a flat rate of $3,500. At the closing, I told her 2% of the cost Redfin sold my other home was not $3,500 but $3,100. She said she would ask Redfin to reimburse me the OVERCHARGED amount of $400. I waited 2 months but no reply so texted her again. She said she hadn't gotten an answer?? Said would ask Redfin again. It's been 3 months since we closed and still no reply. I think I would be SHOCKED if I ever hear from her again.

I tried multiple time to set up an appt to view a home for sale. The app never sent the code on time so I’m still waiting for some response to simply view the property. Trulia is a much more functional system/app. Lose this one and migrate over to better agency.

Sold my condo in less than a week. Tami and her team did an outstanding job. Redfin is amazing. They list for 1.5% (other realtors 2.6%) and help us negotiate the buyer's realtor getting 2% (usually 2.5%). To the total selling fees (real estate agents + HOA, title etc) is 5.63% Vs 6.875% when selling through a standard real estate agent. We save nearly $14k by listing with them. Strongly recommended.

Horrible company. Out of nowhere unauthorized photos taken from inside my home appeared on Redfin website. I know my home and can tell these photos were NOT taken with my authorization. I just don't know if they were using a drone outside the windows or actually broke in my house! DO NOT GIVE THIS COMPANY YOUR BUSINESS. THEY DO NOT RESPECT PRIVACY.

What a horrible first home buyer experience! I highly do not recommend Redfin. Avoid Redfin at all costs! I had a Redfin real estate agent with the name Dawne C T.L., who was a former attorney. This real estate agent befriended me, showing me her pictures of her children, etc., I am sure many have experienced the befriending of a "professional." First, she recommended loan companies. I went with her first recommendation, which to my surprise after my credit of 842 was pulled 3 times, two of those times without my permission, I found out that the loan company was a broker! This broker did not communicate who she was sharing my personal protected information with and I received multiple emails from potential loan companies from around the United States [would not doubt if any were outside of the United States, as one was in Florida] that approved loans in my name?

I give you no permission to post my own without my knowledge and do not for sale. This is against the offer real estate and there’s no gray area. This is called BREACHING confidentiality. It is 100 percent for any real estate ag agent to post a home illegally without the homeowners consent or permission I have reported this numerous times within the last 24 hours to the proper authorities, including the privacy commissioner office in Canada for the federal government, which is a $200,000 fine for each real estate agent that has posted this illegally with a 2 to 14 years maximum in penitentiary. You should also reach out to your OREA and complain it to the proper authorities. This needs to stop. This is called illegal advertising.

One of the worst companies I’ve ever worked with. I have worked with three agent within Redfin. Redfin is a big corporate companies that provides a plethora of agents for buyers and for listing agent that support helping people buy a home or sell a home. I thought that they would be a great fit to help me with my home purchasing process in Texas, but after dealing with three agents, I’ve noticed that all the agents are solely working for redfin and they don’t have the best interest in helping me find a home. There was a lot of pushing a lot of miscommunication.

We just finished purchasing a home that was listed by Redfin. What a horrible experience. In the beginning of negotiations the Redfin realtor agreed to a set fee for selling the house and then we got to the final back and forth and she wanted more money and asked our realtor to forfeit her commission. I would never agree to that so we said we were going to walk. This was the second time we said we would walk because of things the Redfin realtor was doing. There is much more I could go on about but in short, the Redfin realtor was very unprofessional and seemed very inexperienced. I would highly recommend that everyone avoid buying or selling with Redfin.

Katie the owner at Blue Sky Closing Services of Bethel Park, PA was very unprofessional with me at the second meeting to close. Things did not go as planned since we did not HAVE a paper copy of the Synchrony online account for deposit of funds. We were forced to have a second meeting at her office. Although I called to ask for a convenient time, she was frustrated about the delay. During the 3 minutes of meeting, she appeared to be yelling at me. I asked if she could please lower her voice she stated she was the owner and a loud talker.

Lack of communication is no exaggeration. The lenders they connect you with and their agents pretty much ghost you & don't seem organized. Disheartening as a first time home buyer having this be your first experience.

The sort capability of Redfin is laughable. If you wish to find all the properties available for sale in a state, Redfin can't handle this. Meanwhile Zillow does it easily. Want to try it out, do this: Zillow {state name} and you will be given ALL the Zillow properties for that state. Redfin can't handle this.