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Redfin
Overall Satisfaction Rating
1.86/5
  • 5 stars
    5
  • 4 stars
    1
  • 3 stars
    1
  • 2 stars
    1
  • 1 stars
    25
Based on 33 ratings submitted in the last year
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Redfin

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Redfin Reviews

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Page 1 Reviews 1 - 10
Rated with 5 stars
Verified Reviewer
Original review: Aug. 11, 2019

Reggie couldn't have been more thoughtful and helpful. Even though we decided not to make an offer on the homes that he showed us, he was helpful and very understanding. He made us feel like his primary priority was for us to feel comfortable with our decision. If you are looking for an efficient, caring and knowledgeable agent he is it.

5 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Aug. 4, 2019

I tried a few real estate agents including Long & Foster and Redfin, and Redfin outperformed in every measure by far. Anthony ** in the Northern VA area was exceptional and set the bar high. He is dependable, trustworthy, kind, courteous, humble, easygoing, responsible, strategic, informative, and communicative. Anthony responded immediately to any questions, issues, and concerns. He always provided insightful advice and helpful feedback while searching for houses, setting bids, and finalizing transactions. Anthony followed through in every process to the last detail, and ensured everything was addressed and resolved in a timely manner. He assisted in ways beyond expectation and should be rewarded and promoted. I have gladly recommended him to all who are in the housing market, and I look forward to working with him again!

8 people found this review helpful
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Rated with 5 stars
Verified Reviewer
Original review: June 22, 2019

We used Kathy ** at Redfin and sold in 5 days. She was awesome - their pictures and video blew other realtors away! Every detail was communicated daily and have never experienced such a smooth sale! Amazing experience to the very end - closed today!

9 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Feb. 3, 2019

SOLD - MSL 1981826!!! I have bought and sold houses with a traditional agent but never write reviews because it was less than my expectation! So this time we interviewed several agents from traditional and non-traditional eventually decided to go with Scott. Professional photos were taken and 3D layout was made, we met him twice, first when he pitched and the second time at the closing BUT Scott responded to the texts in within a min! Very responsive, even weekends!! Our listing was on every website except Zillow but we added ourselves we knew upfront. There were several showings, buyer agents were from a boutique, national companies, and Redfin.

House was under contract a little bit over a month, buyer's agent was from the boutique agency, Scott provided strong negotiation at the price we were happy with. The closing was a little bumpy because of buyer's financing which delayed 3 weeks from the schedule but Scott kept us informed almost every day, all our questions were answered sincerely. Once we got the clear to close, there was no issue at all! Scott was amazing!!! If you are in Nashville and looking for a realtor, I highly recommend Scott!

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45 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Feb. 2, 2019

I am writing this review for the exceptional work my realtor Katie ** provided me in selling my home on Sunkist Drive, Oakland, CA. I am an Oakland resident for over forty years, a senior, and homeowner for 18 yrs. When my husband died in 2014, my whole world collapsed and the prospect of selling my home without help and downsizing to a smaller place was a stressful prospect.

One morning on my porch was an envelope that changed my life, an introduction realtor package from Katie **. Katie provided the expertise in organizing the paperwork needed to get me through the first months. Katie's patience, understanding and outstanding marketing skills kept me informed every step of the way and made my life a little easier. After the close of escrow, she provided me emailed housing updates. I thank Katie with all my heart and recommend her highly for the outstanding job she provided me throughout the whole process.

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26 people found this review helpful
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Rated with 1 star
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Verified Reviewer
Original review: Dec. 6, 2019

Under contract with a home purchase with Redfin. Listen to their agent on everything including what they recommended for title company, inspector, mortgage company, etc. Agent was very reassuring saying anything found in inspection, we can obtain a credit. After inspection, so many things were wrong including many unpermitted work. When it's time to negotiate, agent said "why you ask for so many things, after this deal, I should not be your agent", while the items were the top things that her recommended inspector flagged needed immediate attention.

Deal has to cancel this AM because seller's refused to pull permit - unpermitted part include (home extension, deck, finished basement, all electric work, hvac, plumbing). Already feel stressful and felt upset wasted all these time and money. In PM, a message from Lori **, a Redfin team manager (who I never spoke to) left a voicemail at my boyfriend's phone (who is not the home purchaser), that "Redfin cannot service us anymore". Did the cancellation executed and pass to seller? How do I get deposit back? They don't even speak to me, the home purchaser directly or have this in writing. What a ride with Redfin, stay clear. They only like you when your purchase go smoothly but incompetent in negotiating nor have the knowledge/attitude/heart to protect client's interest.

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Rated with 1 star
Verified Reviewer
Original review: Nov. 27, 2019

Using Redfin only works if your house can sell itself. Our agent, Chris **, came to our home once to provide us with comps. He was advertised as a agent that worked in our area, in reality he was not familiar with our community. We had to continually ask for feedback after every showing - if we didn't ask, we heard nothing. He had nothing constructive to offer, except to lower the price (which he recommended in the first place). They had one open house the first week it was on the market and another agent held that - we never saw Chris again after the first meeting. My husband and I both agree - you get what you pay for. We are currently shopping around for a local agent and plan to relist.

2 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Nov. 12, 2019

I would be prepared to receive mortgage company calls, e-mails, texts and on your landline. I have been getting at least 10 calls a day, no matter how many times I tell the same companies I am not interested. I should have thought of that before signing up. I did like the number of homes Redfin sent for me to view.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 5, 2019

I have been searching homes for the past 6 months. I found a home through the Redfin website on Friday. I set up an account, downloaded the app and scheduled an appointment to see the house. The site showed that there was available time at 3 that day to see the home. I got a message that I would be contacted to confirm the time was available for showing. This was around 9am when I did this. After setting up the appointment I called a lender to get a preapproval. After getting approved I called my fiance and my mom to let them know that I found the house. So 2 o'clock rolls around and I email customer support. I asked if I should assume that the 3 o'clock time slot was not available and should I let my family know not to come. I was then emailed back saying "Good morning! It looks like the tour coordinator texted you at 12:37 pm to reschedule for 5 pm today. Did you receive the text?".

To make sure I wasnt missing anything I checked my messages and there was nothing. I checked my phone number on my redfin account and it was correct. So I replied to the email saying no I didnt get a text but the 5 o'clock time was fine. I didnt hear anything back and 5 o'clock rolled around and my family and I met at the house. No agent there to show. I called customer support and was on hold for almost 30mins. Finally got an answer and they forwarded my call to the agent. No one picked up but I copied the number from the voicemail. I called back to leave a message and a text. A few minutes later I got a call back. The agent told me since I didnt answer the text earlier I wouldnt be able to see the house that day. Which tells me she lied about texting me or text the wrong number and the customer service agent that I was emailing ignored or did not relay the message that the 5oclock showing was a good.

Fed up with them I called the agent on the sign in front of the house. He notified me that it was too late to see the home that day so I got an appointment for late Sunday. The home was beautiful on the outside and from pictures looked like exactly what we wanted. Sunday comes and the agent from other company texts me and says the buyer accepted an offer from someone who saw the house Saturday. I am 1000% sure if I saw everything looked good in the home on Friday when I was supposed to see it. I would of made my offer that day or could of offered a little more than the asking price to out bid the other person. I feel like not only did redfin waste mine and my family's time. They made me lose out on a perfect home for my family that was below my budget limit.

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5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 30, 2019

We listed our house with Redfin. The listing agent came out and viewed our home. We settled on a listing price with her and we were told the house would sell in a few weeks. An open house was held, and a few showings. We had no communication from our agent on how things were going, however a week after listing we reached out and she said we should lower our home $5K. We were not happy but took her advice. We had agents wanting to show the house, but they had difficulty with the lockbox not opening. I asked our agent to fix that. She assured me it would be. We were out of town and received a call from a family member that the lockbox was left open with our key exposed. We called our agent (very difficult to reach) who assured us this wouldn't happen again.

Another few weeks went by and our agent listed our neighbor's house for 36K less than ours. I asked her why so low and she said they had another property they wanted and needed to sell quickly, she suggested we lower our price another 5K. We did, we had more traffic, and 1 offer. The person couldn't afford our house, however we did lower a little in the end. They wanted a lot of our person items thrown in plus closing cost and we said no. Our agent suggest we remove our furniture to show better, we have a spotless home that is in no way crowded. I told her no, that we were still living there.

In the end, we realized the only way Redfin was going to sell our house is if we kept lowering the price. They did not communicate well, they kept asking us to lower the price and the only showings we had were by other companies. We decided to part ways with our agent. The listing by our neighbor hurt our listing and our agent was just flat rude to us. It was a horrible experience.

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5 people found this review helpful
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Redfin expert review by ConsumerAffairs

Redfin was established in 2006 in the Pacific Northwest with the goal of making the real estate industry more consumer-friendly. It is a real estate brokerage website whose agents do not work on commission, and its real estate website lets consumers search MLS listings. The company now operates in most U.S. states and advertises that it has helped consumers save $300 million.

  • Map search: Redfin’s map search distinguishes itself by providing users with market prices for neighborhoods within their search area. When a user searches for listing in any given city, they can hover over different areas to see the range of listing prices and the median price. This feature makes it easy for homebuyers to locate a neighborhood in their price range.

  • Transportation scores: Under the neighborhood information section on every listing, Redfin includes transportation scores for walking and biking as well as access to public transportation. Buyers who do not want to own a car will find this information helpful.

  • Account features: Once website visitors create a Redfin account, they can mark properties to checkout, favorite them or both.

  • App: Redfin’s mobile app can send users instant updates when a new property matching their criteria is listed, meaning they see properties before potential buyers who only use an agent or browse online.

  • Commission refund: Redfin agents are salaried employees who do not work on commission. They can earn bonuses based on customer satisfaction. Because agents do not work on commission, they don’t accept the commission paid by non-Redfin realtors. Instead, the commission goes to the homebuyer in the form of a refund after the buyer closes on the property.

  • Best for: Redfin is best for all potential homebuyers who are concerned with customer service and cost savings.

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ConsumerAffairs Research Team

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Redfin Company Information

Company Name:
Redfin
Website:
www.redfin.com
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