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Redfin
Overall Satisfaction Rating
1.92/5
  • 5 stars
    5
  • 4 stars
    1
  • 3 stars
    0
  • 2 stars
    1
  • 1 stars
    25
Based on 32 ratings submitted in the last year
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Redfin

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Redfin Reviews

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Page 1 Reviews 1 - 10
Rated with 5 stars
Verified Reviewer
Original review: Aug. 11, 2019

Reggie couldn't have been more thoughtful and helpful. Even though we decided not to make an offer on the homes that he showed us, he was helpful and very understanding. He made us feel like his primary priority was for us to feel comfortable with our decision. If you are looking for an efficient, caring and knowledgeable agent he is it.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Aug. 4, 2019

I tried a few real estate agents including Long & Foster and Redfin, and Redfin outperformed in every measure by far. Anthony ** in the Northern VA area was exceptional and set the bar high. He is dependable, trustworthy, kind, courteous, humble, easygoing, responsible, strategic, informative, and communicative. Anthony responded immediately to any questions, issues, and concerns. He always provided insightful advice and helpful feedback while searching for houses, setting bids, and finalizing transactions. Anthony followed through in every process to the last detail, and ensured everything was addressed and resolved in a timely manner. He assisted in ways beyond expectation and should be rewarded and promoted. I have gladly recommended him to all who are in the housing market, and I look forward to working with him again!

4 people found this review helpful
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Rated with 5 stars
Verified Reviewer
Original review: June 22, 2019

We used Kathy ** at Redfin and sold in 5 days. She was awesome - their pictures and video blew other realtors away! Every detail was communicated daily and have never experienced such a smooth sale! Amazing experience to the very end - closed today!

8 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Feb. 3, 2019

SOLD - MSL 1981826!!! I have bought and sold houses with a traditional agent but never write reviews because it was less than my expectation! So this time we interviewed several agents from traditional and non-traditional eventually decided to go with Scott. Professional photos were taken and 3D layout was made, we met him twice, first when he pitched and the second time at the closing BUT Scott responded to the texts in within a min! Very responsive, even weekends!! Our listing was on every website except Zillow but we added ourselves we knew upfront. There were several showings, buyer agents were from a boutique, national companies, and Redfin.

House was under contract a little bit over a month, buyer's agent was from the boutique agency, Scott provided strong negotiation at the price we were happy with. The closing was a little bumpy because of buyer's financing which delayed 3 weeks from the schedule but Scott kept us informed almost every day, all our questions were answered sincerely. Once we got the clear to close, there was no issue at all! Scott was amazing!!! If you are in Nashville and looking for a realtor, I highly recommend Scott!

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43 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Feb. 2, 2019

I am writing this review for the exceptional work my realtor Katie ** provided me in selling my home on Sunkist Drive, Oakland, CA. I am an Oakland resident for over forty years, a senior, and homeowner for 18 yrs. When my husband died in 2014, my whole world collapsed and the prospect of selling my home without help and downsizing to a smaller place was a stressful prospect.

One morning on my porch was an envelope that changed my life, an introduction realtor package from Katie **. Katie provided the expertise in organizing the paperwork needed to get me through the first months. Katie's patience, understanding and outstanding marketing skills kept me informed every step of the way and made my life a little easier. After the close of escrow, she provided me emailed housing updates. I thank Katie with all my heart and recommend her highly for the outstanding job she provided me throughout the whole process.

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25 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Oct. 3, 2019

Fortunately I did some research before signing with a Redfin Agent. Unless you're in dire need to sell your home as quickly as possible stay away from a Redfin Agent! They will give you a listing price that is WAY lower than what your home is worth. You see.... they don't make commission, merely a bonus off each house they sell. Therefore, it's more advantageous for them to sell your house quickly, hence a lower price, and they get their bonus. The agent we met wanted to list my townhouse at 269,900, when I said I wanted to list it at 274,900 she was rude. Saying we can try but I'd have to be ok dropping the price if it didn't sell quickly.

I was surprised knowing what other units went for. Well I called her on her ** and she tried saying because my unit didn't have vaulted ceilings (although it had a MUCH more desirable floor plan, totally updated and a half bath more than other recently sold units) it would be less desirable than other units in my complex and worth less. Well.... I went with another realtor, my place sold in 5 days at 285k... which was $3,800 less than asking. Bunch of con artists! Don't work with them!

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Rated with 2 stars
Verified Reviewer
Original review: Sept. 21, 2019

I was attracted to the streamline process with good rates Redfin had to offer. 1% fee for most of what you would need to sell a property that is in good condition. Isabel ** was my agent. For the most part I like the idea of Redfin. I unfortunately was sent an agent who primarily worked in the San Fernando Valley and my home was in the South Bay. I was told she was an expert yet she messed up on so many levels. She did not know the house needed to have an inspection approval from the city to sell the property. We didn’t find out that until we were ready to close.

She thought it best to list my property right away in March and never disclosed that there may be an issue with selling the property shy of 2 years of ownership. I actually found that out from an agent that was doing an open house on another property. She became easily frazzled and stumbled over her words when situations became a little difficult or had some challenges. I felt like she represented the buyers and was trying to appease the buyers agent over me. She was incompetent and therefore would never ever use her. I would negotiate with an agent over services. You get what you pay for!

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Rated with 1 star
Verified Reviewer
Original review: Aug. 6, 2019

Dealing with Redfin mortgage was the most unprofessional experience in my history of working with mortgage companies. I know how this process works given my background in both retail and corporate banking with over 10 years of experience along with prior experience of purchasing property. I was assigned to Brian ** who at first seemed very pleasant. Shortly after meeting him, he went on vacation during the preapproval without giving me a heads up. He left a detailed out of office email with three of his partners' contact info. While he was out, I had a difficult time reaching his backups and when I did I denied a preapproval. I have excellent credit, great income, down payment in hand and had been approved by four other lenders. They gave me no reasons as to why but sent me an email saying "sorry we can't approve you". I politely responded that I didn’t agree but appreciate their time and that I will move on to another lender.

A few days later, I got an email saying "I agree with you, my manager, I don’t agree with". I was so confused. My realtor who works at Redfin followed up with Brian up his return to voice her concerns and he reached out. He reached out because she suggested it, not as a professional courtesy to say "hey, my apologies, I wanted to follow up….". Brian was able to preapprove me of which still interested me for their offer. Along the underwriting process, I was challenged at every turn. Bear in mind I was going through the same process with other lenders to keep my options opened so when something will come with Redfin and no other top lenders I would question it. Each time I questioned Brian, I would be reminded of "his years of experience" or "how much he knows" with as much bravado and a macho attitude as you could stand.

After a while, I grew tired of dealing with his ego to the point where our conversations became unprofessional. To top it off, he admitted his team is incompetent in which I agree, their process is slow and kept running into questionable "system issues". The cherry on top of the cake, I found a professional lender with raving reviews that offered a better deal. I have received my clear to close in under 3 weeks and will be moving soon. It would be best to move on from this option as they are just too new in the game. My realtor amazing, but their lending service is severely lacking.

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7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 29, 2019

We were buying and selling with a Redfin agent which has gone very well. During this process, it was recommended that we go through their mortgage company for our home purchase loan due to their $1000 credit. We were pre-approved for this loan but actually attempting to get the money was a nightmare! The underwriter was very unprofessional and continued to ask for documentation that should not be part of this process.

For example, even asking why I received mail at my parents home 25 years ago! We would provide documentation that would then lead to more documentation needed. We began to fear for our financial security. They would also state all of these deadlines at the last minute. We were suppose to close on our house in 2 days and they stated that we no longer providing the loan. My husband and I have never had debt in our entire lives, perfect credit score and are an upper middle class family. This mortgage is a complete scam! Please, please do not go with them for any of your mortgage needs!!!

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13 people found this review helpful
Customer increased Rating by 3 stars!
profile pic of the author
Verified Reviewer
Original review: July 25, 2019

This individual Jeffery ** sold to me under FRAUDULENT NON-DISCLOSURE a home. A home I would never have bought, with known NON-DISCLOSURE. I need to leave a STELLAR REVIEW. Please advise how, you do represent him. Your name appears everywhere above his.

9 people found this review helpful
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Redfin expert review by ConsumerAffairs

Redfin was established in 2006 in the Pacific Northwest with the goal of making the real estate industry more consumer-friendly. It is a real estate brokerage website whose agents do not work on commission, and its real estate website lets consumers search MLS listings. The company now operates in most U.S. states and advertises that it has helped consumers save $300 million.

  • Map search: Redfin’s map search distinguishes itself by providing users with market prices for neighborhoods within their search area. When a user searches for listing in any given city, they can hover over different areas to see the range of listing prices and the median price. This feature makes it easy for homebuyers to locate a neighborhood in their price range.

  • Transportation scores: Under the neighborhood information section on every listing, Redfin includes transportation scores for walking and biking as well as access to public transportation. Buyers who do not want to own a car will find this information helpful.

  • Account features: Once website visitors create a Redfin account, they can mark properties to checkout, favorite them or both.

  • App: Redfin’s mobile app can send users instant updates when a new property matching their criteria is listed, meaning they see properties before potential buyers who only use an agent or browse online.

  • Commission refund: Redfin agents are salaried employees who do not work on commission. They can earn bonuses based on customer satisfaction. Because agents do not work on commission, they don’t accept the commission paid by non-Redfin realtors. Instead, the commission goes to the homebuyer in the form of a refund after the buyer closes on the property.

  • Best for: Redfin is best for all potential homebuyers who are concerned with customer service and cost savings.

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ConsumerAffairs Research Team

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Redfin Company Information

Company Name:
Redfin
Website:
www.redfin.com
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