Redfin Reviews

If you want someone who goes above and beyond to get your home sold, Susan is your listing agent! She was easy to communicate with and sold hour house fast! She came and looked at our house, offered suggestions on what to do to get it sold,.

REDFIN has a horrible online presence. I have been looking for a house to rent and saw several I would have liked to see in person. I left several messages with contact agents and no one called me back. I don't know how REDFIN stays in business. I would not recommend them PERIOD.

Allow me to say Redfin is not a reliable company. Honestly they stink. Their agents seem incompetent. I had one that didn't know what a land lease was and how they work. Which if you are an agent you should be familiar with all the different options are for properties. Last thing is they said they would give us a portion of the sales prices after closing. We closed in September of 2024, and it now December and still have not gotten back the portion of the sales price at closing.

They advertised my home for sale when it wasn't. A total scam company, do not use, they are disgusting. I contacted them about this and said that they would remove it, they didn't. Avoid at all costs.

I was lured in by the low buyer’s agent fee. You get what you pay for. I'll explain; My agent didn't suggest one property to me even though I told her exactly what I was looking for. She only followed up after I requested a tour or had not heard from me in a while. I was new to the "used" home buying experience and that was well known. 1st home was known to be undervalue, and we sent a full offer proposal to the seller, and it was accepted. 1 week before closing it came back under appraised value (tidewater) and we couldn't strike a deal with the owner. I was not advised on what any of this meant before the offer was made on the house. 2nd house she was just as, unhelpful finding a property.

Redfin is listing homes that sold for over $300,000 as sold for 50-60k. I have the screenshot of the houses they have listed for extremely low prices at the correct price SOLD. Not to mention one of the house belonged to my uncle. He sold it for $319,000 they have it listed as sold for $56,000. Now the reason for this one might ask? They are also involved with BUYING HOMES. Therefore they make the price appear to have sold lower to bring down the value on home sales in order to buy at a lower price. My house is appraised at 270k and they have the estimate at 49k. You need to pay close attention at what they are doing and start talking about it EVERYWHERE. Otherwise when you go to sell your house that you know is worth 300k you will be getting 70k. Shine the light on these scam artist and do NOT STOP.

I have had no personal interaction with Redfin, but their website valuation seems inaccurate (at least in the case of my home). My four-bedroom, two bath home (with new bath, new roof and enclosed porch) is nearly twice the size of my neighbor's house. And in better condition! Yet Redfin's valuation has it priced $100,000 less! Curious about this huge discrepancy?

Review of Redfin Concierge Services: A Scandalously Poor Experience**. I recently had the misfortune of using Redfin's Concierge Services, and I can confidently say it was one of the most frustrating experiences I've ever encountered in real estate. If you're considering their services, I implore you to think twice. First and foremost, communication—or rather, the lack thereof—was a major issue. We were completely blindsided when they removed furniture from our home without any prior notification. This not only left us scrambling to adjust but also deprived us of the opportunity to photograph our home properly for the new listing. The absence of courtesy or professionalism in this situation was astounding; it felt as though our home was treated as just another property to be managed rather than a personal space with sentimental value.

I scheduled 3 showings today, after 1 hour and 45 minutes of driving to the first 2 houses, and being told to "look through the windows" I cross checked the last property before wasting any more time and it's not even on the market! Regardless, I will no longer be using Redfin. I wish they would refund me for their crappy services. I DO NOT RECOMMEND!!!

Redfin does not have my permission nor do they have an agreement to use my home to advertise their business or local realtor services. Redfin has has posted incorrect sales information and MLS listing information. This needs to be corrected.

I started using one 'old fashion' style realtor service (Keller/Williams) and several on line Realty companies. The Keller/Williams agent was nice, but didn't seem to have any houses we were interested in seeing. We started to use Redfin's website and found and bought a home in just a few weeks. The Redfin lead (in Tampa, Florida) and his team of realtors that show the houses were absolutely wonderful and very helpful. Scheduling a viewing was simple and you always got confirmation from the Redfin team that the request was received and they'd see you at the house at the time scheduled (and they were ALWAYS there). The Redfin website was by far the best site to search for houses (takes a while to figure out all the features and how they work, but you quickly get the hang of it).

Our experience with a Redfin agent was the worst ever! He was non-communicative and negligent. He gave his word “in writing” that the seller was accepting our offer, and after 3 missed acceptance deadlines we still didn’t get it. We just never heard back from the agent. I had to reach out to him every time. No apologies, no explanations. He let us know (after I called him) after the second failure to meet the acceptance deadline that the buyer needs to sign a disclosure and an addendum before they would accept the offer (information not provided in the listing or anywhere else), and after complying with their goofy rules and submitting yet a 3rd offer, they still didn’t meet the acceptance deadline. And, of course, no word or explanation from the agent. The listing is still active, so it’s not like they accepted another offer. I highly recommend running from Redfin!!

Don't use a Redfin agent to purchase a home! They don't look after the buyer's best interest. We purchased a house that the agent highly recommended saying they had a lot of experience and a construction background. The inspection came back lite and so we decided to buy the house. What we have found is numerous problems that the inspector should have caught. Don't buy from Redfin agents! They recommend people they are not knowledgeable and they don't look after the buyer's best interest.

As a listing agent, the service they provided was so problematic. There was always a different person trying to cover for somebody else when issues came up with a buyer's loan approval and they could not remove the appraisal contingency, it became quite stressful. Their piecemeal model is not as effective as working with an agent who is completely invested in the transaction.

I was connected with an agent who rescheduled and had very limited availability but that was not the worst part. The agent was not focused on my home. Instead he told me that there were two other towns that were more desirable. He then continued to say that he could not get $1M for my home which I didn't ask him to do. He was out in left field! I was later left a voice mail message by the consultant or coordinator that I should go find an agent with a different company on my own. It is to say the least terrible customer service and not very ethical!

My perception comes off that Redfin agents do not put out max efforts as much as the other brokers (ex: Remax, Long & foster) brokers have an issue with Redfin because they're taking a lot of business from them. It’s quite possible brokers may even deter their clients from a Redfin listing. In my experience, I met my assigned agent once. It's imperative that a showing agent take safety measures seriously. There are uncivilized buyers that will vandalize your home. Example, a group of family enters make it difficult for the agent to keep an eye on things. Intentional Scuffing of carpets / floors with their shoes. Attempting to turn on dual ovens.. Tampering with ac unit controls, etc. Redfin is a great marketing experience. Just needs more touch on safety protocols.

AWFUL.... Who allows agents to come into a seller's home and stay longer than what was allotted on schedule first. Second, turn our AC unit down far and super cold and left the house that way when finished hours later. We did not find this condition of our home on the following until 3rd day after house was seen from realtor and now have to deal with our energy bills. Fans running, lights inside and out were on. Appliances were run and left on cycles incomplete. Remote to fans moved all around home. Ac turned to 72 in a 2600 sq foot home and left on cold.

Jenifer ** was not communicative. She didn’t know how to answer our questions. She did a video tour of the wrong house, she could be rude sometimes, she wasn’t prepared, she gave a listing agent for a house I wanted to buy the wrong approval notice after I sent her the correct one, she wasn’t responsible enough to remember the financial aspect that me and my lender had discussed with her. I had to continuously remind her of things. I don’t know if she was extremely forgetful or just didn’t care. She didn’t ask questions. She didn’t dot her i’s or cross her t’s. She didn’t double check anything when she knew she was forgetful. She’d rather try to pass blame.

Redfin agent Natalie ** in the DC area initially offered a 2.5% closing refund but later reduced it significantly based on my findings and statements about my lender's offer. She attempted to extract more money, disregarding my experience and expectations as a first-time homebuyer. She even threatened me with a lawsuit, falsely claiming I had signed an agent contract, and used fear tactics to pressure me into accepting a lower deal. Additionally, she collaborated with the selling agent on a house also listed by redfin, a coworker, to ensure I didn't get the house I wanted, undermining the offer I made through another agent. FIRST TIME HOMEBUYERS STAY AWAY!

We did both purchase and sale with Redfin and our experience is the worst we have ever experienced. This was our fourth home purchase but this was the first time we were buying a used home. We decided to use Redfin only because on the commission rate but our purchase realtor was a crook who worked behind our back and beguiled us and worked against us which we realized later in the process but it was too late for us to back out. She even made us enter an amount way above asking and told us that the seller will not accept escalation clause and we later found out that no one had bid that high on that house. She was truly a cheat, fraud and an unforgiveable human. Also she promised to give us a credit for closing costs for about 5k but at the time of closing she said that since market was down she cannot give that to us.

I live in Maryland and made an offer on a property in Detroit Michigan that I found on Redfin. After the offer was not accepted I asked the Partner Agent I made the offer through Clifford ** to return my deposit of $1000.00. As of March 8, 2024 it has not been returned.

Florida customer: I just bought a house with Redfin and we’re from a different state. My agent was good at putting an offer. However, after our offer got accepted, we didn’t get any information about the house. First, the inspector named Robert ** that we got recommended from Redfin is really bad. Not a lot of things got done, he didn’t even check the oven and said that it wasn’t work, but when we got there, it works perfectly. He said the dishwasher works, turned out it was molding really bad inside and not working. Kitchen sink was clogged but didn’t say in the report. Finally, we had a video call from Shari, a Redfin agent to show us around the house the day before closing, she stole a ladder at the house because she thought we are out of state and would never come to see the house. Solar panel doesn’t work and we also didn’t know until the day we call energy company. We will never work with them again.

South Carolina experience: Unreliable, inexperienced, lackluster lazy agents, thrown around because agents quit or dont want to help someone they don't like or may know the industry better than them, do not have buyer or sellers best interest at heart because they don't make much money, very slow, unresponsive, total lack of customer service, unorganized, does not assess housing for accurate market area, lowball pricing for sellers to attract buyers, and needs alot of business model adjustments. Best suited for inexperienced buyers and sellers trying to save money on the ridiculous agent fees the other greedy ones gouge clients with. Only upside is less agent fees and we loved our Redfin agent in CA.

Please the prices for homes do not consider many factors like the lot area and gated compound and city location in Redfin. Thanks and looking for improve the accuracy of determining the home value....

I submitted a request for info on a property on the Redfin site. Site says to expect a reply in 2-3 days. Over a week has passed and I received no reply from agent, though property is still shown as available. I have however received junk mail from Redfin. Plenty of that. Unsubscribing involves more than clicking on "unsubscribe" button in the emails. In the future I will call a local real estate office.

So, I actually bought my first house with a Redfin agent, and then went on to use him to buy my next home. Seems like the assigned agents have gone down to less than giving a care, this day and age. I was pretty much dismissed when inquiring about a property by said agent, assigned by redfin, because my home wasn't on the market yet, she pretty much didn't wanna waste her time. Well, then I won't waste mine, with a Redfin agent, ever again. Their loss.

Used Redfin (3 times). Twice on the sell side. My experience was very poor. Agents claim that because they are paid a salary they are not biased. However the other aspect is they are not incentivized to really work to sell your home or maximized your potential proceeds. I've had it happen twice in two sales (hence the deduction of stars). Redfin outsources the work on the home seller and the buyer's agent or buyer through the use of their app. So you really only get a buyer through the efforts of others. In a traditional transaction your agent would work to bring you a buyer. They try and improve the odds by pricing your home lower, lower in the comps only looking at comps on their app.

The estimation of Redfin is very accurate, and the value of properties are very close to the reality, I recommend to use this Redfin for home price evaluation, thanks to the staff who put the efforts for this result.

After receiving a reply from the owner's attorney via the Attorney General's office, we now know definitively that Jenny ** and Redfin were responsible for us losing the house that we HAD A PURCHASE AGREEMENT ON. As per their attorney, we were to have signed paperwork on or prior to 1/4/2023. This paperwork was never presented to us, therefore, it was never signed. Since this paperwork was not signed, the owners cancelled our purchase agreement and moved forward with another buyer. After Jenny ** found out about the other offer, she asked us if we would amend the price of our house so our buyer could be non-contingent. This was on 1/10/2023. It was already too late, but we didn't know that.

I gave Andrea ** all my information on my townhouse & what house I wanted. Called back 2 days later. Never heard from her again, talk about getting Ghosted!!! I was so disappointed in all the time I wasted.

I use Redfin service to try to find a home in the agent referred me her finance guy. I was pre-approved and told everything good to go so we began a contract for a house. Now it's time for the final financing and nobody wants to co-sign on what I was pre-approved for. And now I'm requesting my earnest money back since I was denied financing on no fault of my own. Redfin and her Finance guy are refusing to do so.

I have tried to post the review on Redfin's website since last fall but they won't let me because they know it is very negative. We realize that this review is long, but please take the time to read it all. It will be worth it. Last June, we decided to move from our condo in Pelham, NH. Due to the hot real estate market, we decided to buy first & then sell our condo. We hired Redfin, partly based on their low selling commission when you both buy & sell through them. Our assigned agent was primarily a Buyer Agent, but for efficiency, she would also act as our Seller Agent. This turned out to be a poor decision, as you will see below.

I purchase my mobile home last Oct 2022 and when you look up the address and it comes up under RED.FIN and pictures of my home which I would like removed. Also there is a sentence that says that my home was BOUGHT WITH JORDON **. I PURCHASED MY HOME NOT MY AGENT. I WISH THIS CORRECTED ON THE WEBSITE.

I bought a brand new house, which I had custom-designed and built by a builder. One year after the closing, my house was estimated at $741,000 on Redfin, while it was valued at $717,000 on Zillow at the time. I decided to add a deck for $16,500 and wanted to update the information on Redfin, so I created an account. When I created the account, Redfin collected some additional demographic information about me that could help them identify me. However, the same week, they reduced my valuation to $721,000. I believe that being ** cost me $20,000 less on the valuation of my house, even after I added a $16,500 deck to the property.

For real estate agents, I do not recommend Redfin Partnership. As a former partnership agent, I always did my due diligence and stuck to the agreement of our contract, never leaving owing them money. Here is my complaint, just because another agent whom I have no idea who it is, owes them money somehow, none of my business I have nothing to do with that. But still, Redfin turns my account off due to something I am not part of. According to Mr. ** because we are under the same brokerage every Redfin Partner in that brokerage will have their account turned off, which means no more leads. It is very disappointing that this is the way they are handling their problem. I will not be part of a company that is not ethical and runs its business like a mafia.

Kevin **, PA. PREMIER SOTHEBYS INTL REALTY. MLS# **. Very unethical practices with me as a buyer like me just to get the sale. Had me not to go with my realtor and wanted the commission for himself he stated to me. StayAway. Buyer beware!!!

While looking for a property to rent I came across Redfin. I saw several properties that I was interested in and reached out individually for each one. I submitted the necessary financial information that was asked, however, I never received a response for any of the several appointments that I attempted to schedule. The only email I received was to verify my email address. Having a good credit score (+700) and the means to afford the properties I was interested in, I’m not sure why after three weeks I still have not had communication with anyone.

From the emails Redfin keep sending me I do not think I could find a more unprofessional Realty firm than these people and cannot understand why anyone would take them seriously. Those emails show that they have absolutely no understanding of their market. They send out notifications in an attempt to have me give them a listing by stating that now my house is worth around $460,000 despite the fact that it was last appraised at $465000 when I refinanced in 2018 and that recent comparables show it's worth to be closer to $900,000.

Used Redfin when we were looking for a house some years ago, they assigned us an agent, my wife and I were very excited to meet her and work with her, so we met her and made plans… Then she disappeared…. No emails, no text, no calls… Probably just didn’t like us, later we found another agent (not from Redfin) and she was great.

The Olympia WA Redfin real estate agent Mark ** whom we hired to sell or house sabotaged us by giving us bad advice, by not responding to interested buyers’ agents, doing zero marketing, taking absolutely no initiative and being extremely unresponsive to us. The damage was so big that we were not able to reverse it even after we changed agents.

I downloaded the Redfin app per a mortgage broker. The app has given me nothing but problems, from not keeping up with filters I include on each “saved search”, continuing to send “recommendations” even though they are turned OFF, customer service is horrible when sending emails relating to constant issues, the list goes on. The amount of frustration with constant app issues is ridiculous. Find another app because this one is terrible.

Redfin a real estate broker. I had a few showing by a very nice and courteous lady named Marcia. She so helpful. We had put in an offer and the buyer accepted it. We were then put onto another broker Shawn **. That's when everything went south. The realtor rushed me to get my loans and all documents in as fast as possible which I did. They told me to get an inspection and appraisal ASAP to move forward quickly. Everything was done within 2 weeks and loan was ready to close. Then all of a sudden the sellers backed out of the deal for fraud. They didn't own the property plus they never signed off on all the paperwork to even get this transaction started. Now I am screwed out of almost $2000 for paying for rushing on everything they wanted me to do and now Shawn doesn't even answer calls. I tried calling Redfin itself and they can't even help.

A HOME TODAY. "I would not recommend Rosalinda **. My fiancé just purchased a home that she listed. She is extremely unprofessional with her communication and rude to say the least. Today was the day of closing and she purposely did not answer title company's call or email because she was upset that we closed a day late. As you know in this business anything could happen. Sellers/Buyers do not have any control over banks/title mishaps. Are you kidding me? Her sellers had to contact her in order for a form to be signed to complete transaction. Her lack of professionalism and inability to show flexibility is surprising. I do not recommend ever doing business with this realtor."

I am in the process of trying to buy my first home. I called Redfin and was assigned an agent Named Candice. She was good at first but then was not too honest. I terminated her as my agent and she blacklisted me from viewing homes with redfin. They had already ran my Credit and yet they say they didn't because their lender did. The lender was suggested by the agent. So now I have to take another hard hit on my credit and work with a better company. No worries. I know a few. I even called their customer service line to have my blacklist removed and they couldn't help me. All they did was nothing but make accusations. Now keep in mind I record all calls. ;) Never do business with Candice **.

Appointment was scheduled for 3:00 PM, November 6, 2021, with Tamara **. She did not show for the appointment. She did not give me the curtesy of a phone call, text or email regarding the no show. Denise ** made the appointment. I sent her a text letting her know Tamara ** did not show and received no response from her. My daughter and son-in-law used Redfin in NH and received excellent service. I would not recommend using a Redfin agent in GA. Evidently the GA Redfin agents do not care about clients or their time.

Hello, I was assigned an agent one year ago when I booked a tour online. I didn't close the transaction (Jersey City NJ) because it was not a fair price, and the agent didn't want to make the offer with the price I wanted, she kept asking me to offer higher. She had in contract 4% closing commission. 6 months later I am still assigned to this agent, I raised online request to change the agent, I called customer support - the agent is not changed. The result - all my online tour requests go to her and in less than 12 hours all my tour requests are cancelled. I didn't get one single tour confirmed out of 15+ properties requested. My recommendation - find another estate management if you want a fair deal and human treatment.

I feel I am getting listings I want and the information is accurate as sometimes I go to other sites to verify information. It is easy to use, intuitive and flexible. I have tried most of the other sites and find that Redfin has everything I need.

Redfin is my real estate website of choice. It's very informative and complete. Has reliable information also. Allows me to see details of the property by using their satellite feature. Sale history is also great. Property details also.

I like the ability to select how I get the listings and specifics of each home. I normally spend 30 minutes a day looking at the various properties that are listed including the ones that have sold or that are pending, it gives an idea of the market and what is selling.

Generally speaking, I would not recommend Redfin (and specifically in my setting of searching for a home). Background, I started my home search in the greater Seattle/Puget Sound area with a pre-approval in hand from a reputable local lender. The app will "assign" you to an agent as soon as you create an account, this is fine, but does not allow for a real business relationship - specifically because the initial agent never reached out to me learn more about what I was looking for in a property, etc.

Timely listings and easy to read/follow website. Listing are targeted to my local area, which makes it easy to find and compare multiple listings. It is very helpful to have location -- map of the home for sale and surrounding area.

Easy website, usually have great homes and latest updates, thorough information of location, description, aerial maps, distances to your job, property details, public facts, schools, estimate, flood risk, sale & tax history.

This is a comparison to arguably their biggest competitor, Zillow. Redfin lists home earlier than Zillow which is a huge plus, and Redfin also has photos for older listings which gives great consumer insight into the market (this might be due to lack of user activity to remove photos). However, a MAJOR weakness for Redfin is within their mobile app, where Google Maps is not integrated well. Clicking on the map takes you out of the Redfin app which is not the case for Zillow. Due to this, I will always start with Zillow for a better user experience and then trickle to Redfin if Zillow's info seem insufficient.

Extremely rude and unprofessional ... I tried to set up an appointment and Stephany **/Redfin License Colorado, was pushy, rude and unprofessional. She refused to talk to me over the phone and tried to force me to use Zoom so she can do a presentation of some sort. When I asked to use email or phone she became rude and unprofessional.

I love Redfin....a wide variety of properties to select from..I love that they have the 3d virtual tour and you can go into every single room and see everything in detail from the comfort of my own home.

It was filled with discrimination and false accusations. Tammy ** is a noisy, unprofessional, inappropriate real estate agent. She wanted to know personal information about my personal relationships with men.

Well, you can place a price in which desiring to spend, it's similar to the rest and you can easily review the property, very easy to review, request for information and to keep it coming on a daily basis.

This website/mobile app is pretty easy to use, it does not need a lot of information about users, it does not need to access to your data on your phone. Pretty fast and accurate. Ability to save your search options for later and have ability to enable/disable alerts so you won't get a lot of spam from this app.

Buyers Agent Daniela ** NJ is irresponsible. She didn’t bother to call to cancel the appointment. Our agent had to call and check if she and her clients were running late for the showing. That’s when she said she is canceling. If our agent hadn't reached out to her she would have never called to cancel. It’s ok to cancel but it’s irresponsible to not call to cancel. At least have the decency to call in advance to cancel! We had to prepare our home and manage the children’s schedule for a no show!

Redfin stated that if you buy and sell through them then you’ll receive 0.50% rebate on the selling commission paid to Redfin on the sale of your property. Good luck collecting that money! I was told that I Would receive the refund within 30 days of closing on the property I purchase with them. I am now at 60 days without any sign of it. When trying to deal with their corporate staff they are unresponsive and actually delete tweets and Facebook posts that dare to mention negative feedback. It should be noted that both my listing and purchasing agent were great but the corporate staff have no clue as to client service.

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I find her to be unprofessional and was in a rush. Also she promised to send additional listings for me to review and never received it. She lost my business. If your looking for an agent, please take my advise and skip her.

Horrible service, they are just interested in collecting information and make you sign documents and then flip on their claims. We were interested in property and connected with them to see model homes, and connected with agent Steven **. We were told that it is available and scheduled a visit, they asked us to fill and sign PEAD form, and after all done they told that model homes aren'' available and just drive by the place and see it yourself. Beware of them.

They have the worst service ever. So our tour was supposed to start at 1:30pm and we received a confirmation message from them that the tour of the house will start within an hour. So we reached all the way to Issaquah from Redmond to tour the house. On reaching there we when we called our agent David **. He said that he was extremely sorry and that they forgot to send another agent in his place and there was no one available for the tour. There was another home on the tour all the way in Kirkland so we inquired about that and asked if we can still tour that.

My experience with Shannon ** talking over the phone was horrendous. I was trying to see the listing. I don't have a pre-approval letter. They requested it all, just for an apartment showing. She was obviously extremely angry. Reason? She probably just can talk like this because she is really cool having her position there. Dealing with this? Not even this she just hung up on me. Oh these foreigners. Total disrespect. Who wants to deal with this? I don't recommend this service to anybody. It's really sad to say. I thought they are way much better.

Elizabeth **, the seller's agent made the transaction very difficult. We were the homebuyers and I couldn't help but feel bad for the sellers for being stuck with such a bad sellers agent. She put us and the sellers thru the wringer and stressed everyone out with mal-informed decisions and unnecessary threats. First she listed the property over-value. Then when it didn't sell she listed undervalue. When we bid on the house for the asking price and the appraisal came in lower, she blatantly accused us (buyers) of playing her when we offered the appraisal value. After being told that we would be a day late on closing almost 5 days in advance, she threatened us with a breach of contract.

I have been buying and selling real estate since 2005. I have used several real estate apps. Redfin was an app that I used but it has gotten so bad and frustrating to use. When you go to search homes for sale it shows sold. When you put in your search area and save your search it doesn't show all the homes for sale. I don't know who is running their app but they need to fix it. I use Zillow also and this app is much better.

Working with Redfin agents has been less than pleasant. One Redfin agent caused us a delayed closing after wells of trying to get a termite report. Another Redfin agent required an offer deadline and has been unreachable since. Very unprofessional and makes our profession look bad.

Slack, lackadaisical, lazy, worthless. My Redfin agent was a complete hack, provided ZERO guidance. My listing has been on the market for almost 60 days and he has made no effort to proactively reach out. I am driving each interaction. Every real estate agent I have worked with in the past has at the very last made an effort to communicate status, next steps, etc. These redfin agents are completely passive and do not take any proactive steps to help you sell your home. I would strongly advise against using redfin to sell your home. Pay the extra 1% and get a real agent.

The selling agent's communication was less than desirable. He only communicated when it came to closing and for him to receive his commission. His failure to communicate with us and with the contractor his client hired continuously caused delays in our move. Redfin only cares about receiving their money and has no interest in helping people. It took numerous attempts to get any answers from him if he answered at all. Part of the purchase agreement required the seller to replace all the plumbing. After a contentious discussion about finding their own plumber, the seller decided to go with our choice of plumbers but refused to close until after the work was completed. The contract was between the seller and the plumber and therefore we were unable to effectuate any discussions regarding the work and timing. The agent was given all of the time frames, updates etc and failed to disclose any of the information to the plumber.

I have no experience in actually being a customer of Redfin’s, however the experience I had with their agent Nora ** guaranteed that I never will be - and I recommend you don’t hire Redfin either, but specifically don’t hire Nora **. Nora ** showed our house which is listed by our agent, not her, on March 15, 2020, On our Ring doorbell I heard her tell her customers that a small crack above our garage "is a big problem" and that "that’s going to be a bad day, they better get that fixed”, and also that “the crack means a pier is missing that should be there".

The Redfin website appraise my gorgeous 2470 sq ft. home in Roxborough Park at roughly $430,000. Their Redfin employee offered me $419,000, minus a 7% listing fee of 7%; equals 390,000. I could almost be happy with that, given all cash offers a little less. But then, I am also required to have a third party come in and perform: 1.) Sewer Scoping, 2.) Radon test, 3.) Infrared Imaging test. I can only assume the purpose for these extra tests to further jack down the offer price. Then, when I started to ask questions about these extra tests this Redfin employee quickly rescinded their all cash offer.... This home already signed off by Home Guard and the VA of Denver. It does not need any rework or other repair work. Sorry, too many red-flags trying to talk to these people....

Brian ** was not responsive to my messages/requests at several critical occasions, eventually 24 hours after my offer had already been expired, Brian told me “moments before you the seller received another offer. They don’t even want to give us a chance!”

The agent was very nice till the end looking for houses. At the end not only did Redfin not protect my interest they did NOT hold back the money I asked to be held back for work that was not done per my email (in writing). I provided clear instructions to both of the Redfin agents managing my purchase. After closing I asked to use the money that was to be held back (per my written email) to complete work not done and they said none was held back and I should get a lawyer. A home is one of the biggest purchases in your life. Don't choose Redfin. I wish I had never used them. :( Now I having to dipping into the little savings I have left and using credit cards to pay for the work that should have been done and should have had money set aside to do. This experience has been devastating.

Found a house on REDFIN that I liked. Got an agent's assistant to show the house. The assistant stated that she may be interested if we weren't. We told the assistant, the same day, that we wanted to put in an offer. She says she'll let the agent know and we would hear from the agent shortly. Before that day she was texting and calling everyday to see what we were interested in. Three days later we haven't heard from the agent or the assistant and the house now had a pending offer. Turns out the assistant put her own offer on the house before I could.

The listings are inaccurate. For example, prices, details, pictures are way out of date - especially for homes not currently listed. This inaccuracy has a negative effect on home owners in a given area as potential buyers are likely mislead on home values.

Under contract with a home purchase with Redfin. Listen to their agent on everything including what they recommended for title company, inspector, mortgage company, etc. Agent was very reassuring saying anything found in inspection, we can obtain a credit. After inspection, so many things were wrong including many unpermitted work. When it's time to negotiate, agent said "why you ask for so many things, after this deal, I should not be your agent", while the items were the top things that her recommended inspector flagged needed immediate attention.

Using Redfin only works if your house can sell itself. Our agent, Chris **, came to our home once to provide us with comps. He was advertised as a agent that worked in our area, in reality he was not familiar with our community. We had to continually ask for feedback after every showing - if we didn't ask, we heard nothing. He had nothing constructive to offer, except to lower the price (which he recommended in the first place). They had one open house the first week it was on the market and another agent held that - we never saw Chris again after the first meeting. My husband and I both agree - you get what you pay for. We are currently shopping around for a local agent and plan to relist.

I would be prepared to receive mortgage company calls, e-mails, texts and on your landline. I have been getting at least 10 calls a day, no matter how many times I tell the same companies I am not interested. I should have thought of that before signing up. I did like the number of homes Redfin sent for me to view.

I have been searching homes for the past 6 months. I found a home through the Redfin website on Friday. I set up an account, downloaded the app and scheduled an appointment to see the house. The site showed that there was available time at 3 that day to see the home. I got a message that I would be contacted to confirm the time was available for showing. This was around 9am when I did this. After setting up the appointment I called a lender to get a preapproval. After getting approved I called my fiance and my mom to let them know that I found the house. So 2 o'clock rolls around and I email customer support. I asked if I should assume that the 3 o'clock time slot was not available and should I let my family know not to come. I was then emailed back saying "Good morning! It looks like the tour coordinator texted you at 12:37 pm to reschedule for 5 pm today. Did you receive the text?".

We listed our house with Redfin. The listing agent came out and viewed our home. We settled on a listing price with her and we were told the house would sell in a few weeks. An open house was held, and a few showings. We had no communication from our agent on how things were going, however a week after listing we reached out and she said we should lower our home $5K. We were not happy but took her advice. We had agents wanting to show the house, but they had difficulty with the lockbox not opening. I asked our agent to fix that. She assured me it would be. We were out of town and received a call from a family member that the lockbox was left open with our key exposed. We called our agent (very difficult to reach) who assured us this wouldn't happen again.

Fortunately I did some research before signing with a Redfin Agent. Unless you're in dire need to sell your home as quickly as possible stay away from a Redfin Agent! They will give you a listing price that is WAY lower than what your home is worth. You see.... they don't make commission, merely a bonus off each house they sell. Therefore, it's more advantageous for them to sell your house quickly, hence a lower price, and they get their bonus. The agent we met wanted to list my townhouse at 269,900, when I said I wanted to list it at 274,900 she was rude. Saying we can try but I'd have to be ok dropping the price if it didn't sell quickly.

Redfin agents don't work for you. Make sure you know that. They are the person that is going to relay information for you but not really fight for your demands. If you're okay with that then go for it. Also want to add, that the information on my listening as to what kind of countertops was wrong, the HOA fee was wrong and some other small items. Just be careful of that too.

I was attracted to the streamline process with good rates Redfin had to offer. 1% fee for most of what you would need to sell a property that is in good condition. Isabel ** was my agent. For the most part I like the idea of Redfin. I unfortunately was sent an agent who primarily worked in the San Fernando Valley and my home was in the South Bay. I was told she was an expert yet she messed up on so many levels. She did not know the house needed to have an inspection approval from the city to sell the property. We didn’t find out that until we were ready to close.

Reggie couldn't have been more thoughtful and helpful. Even though we decided not to make an offer on the homes that he showed us, he was helpful and very understanding. He made us feel like his primary priority was for us to feel comfortable with our decision. If you are looking for an efficient, caring and knowledgeable agent he is it.

Dealing with Redfin mortgage was the most unprofessional experience in my history of working with mortgage companies. I know how this process works given my background in both retail and corporate banking with over 10 years of experience along with prior experience of purchasing property. I was assigned to Brian ** who at first seemed very pleasant. Shortly after meeting him, he went on vacation during the preapproval without giving me a heads up. He left a detailed out of office email with three of his partners' contact info. While he was out, I had a difficult time reaching his backups and when I did I denied a preapproval. I have excellent credit, great income, down payment in hand and had been approved by four other lenders. They gave me no reasons as to why but sent me an email saying "sorry we can't approve you". I politely responded that I didn’t agree but appreciate their time and that I will move on to another lender.

I tried a few real estate agents including Long & Foster and Redfin, and Redfin outperformed in every measure by far. Anthony ** in the Northern VA area was exceptional and set the bar high. He is dependable, trustworthy, kind, courteous, humble, easygoing, responsible, strategic, informative, and communicative. Anthony responded immediately to any questions, issues, and concerns. He always provided insightful advice and helpful feedback while searching for houses, setting bids, and finalizing transactions. Anthony followed through in every process to the last detail, and ensured everything was addressed and resolved in a timely manner. He assisted in ways beyond expectation and should be rewarded and promoted. I have gladly recommended him to all who are in the housing market, and I look forward to working with him again!

We were buying and selling with a Redfin agent which has gone very well. During this process, it was recommended that we go through their mortgage company for our home purchase loan due to their $1000 credit. We were pre-approved for this loan but actually attempting to get the money was a nightmare! The underwriter was very unprofessional and continued to ask for documentation that should not be part of this process.

This individual Jeffery ** sold to me under FRAUDULENT NON-DISCLOSURE a home. A home I would never have bought, with known NON-DISCLOSURE. I need to leave a STELLAR REVIEW. Please advise how, you do represent him. Your name appears everywhere above his.

Do not sell with Redfin. When you list your home with them, they block other websites from showing that your home is on the market. Like others have said, Redfin is the Walmart of real estate. They don't care about you or your home. They want to see low. There's a reason for the 1% listing fee.

We used Kathy ** at Redfin and sold in 5 days. She was awesome - their pictures and video blew other realtors away! Every detail was communicated daily and have never experienced such a smooth sale! Amazing experience to the very end - closed today!

I have a Redfin agent to sell a property for me in Denver. I can only say he did not know what to do, it was a disaster. After I decided to take the property back, they claim that keys in the lockbox were missing first, later revised to they have never taken the keys from me, finally claimed that they have returned keys back to me already. What a bunch of liars.

I tried them 3 times and the 3 times the service was extremely poor. Once, the agent did not show up to tour the home. Second time, the agent had no information about the home. Third time, they show again did not show up to tour the home. I would rather use other companies for buying or selling homes.

Much like Zillow or any other place selling homes or land, do not believe what you read. I have been to a dozen properties listed to put a home on that was advertised as cleared, utilities such as electric or plumbing/septic available, and NONE of them held true as to what is being advertised. While it's the seller themselves that's not properly listing the truth about the properties that is listed for sale, Redfin or Zillow or whomever should at least have these lands examined, or have at least documented proof that what is being sold is held true in the ad. I spent 6 hours today for example, looking to buy land in TN, and went through all of the proper channels only to find out the listing of plumbing and other items on the list that we're advertised as available, was not, and would cost over 15 grand to install.... So again, do NOT BELIEVE WHAT YOU READ ON ANYTHING.

Please note that Redfin agent work on a salary which means they only care about the number of houses they sell. If you want to take my advice don't hire them to sell your house. They use Zillow for a home estimate!! They will try to offer you house as low as they can so they sell the house and they don't care about their clients in any way. They just want to put any effort to sell your house. They give me 30k less than the market value on my house just to sell it fast and make their quota. DONT use this company if you want to sell your house.

Just a waste of time. Absolutely inexperienced. Called the listing agent 8am, left voicemail and followed with an e-mail. Received call from the listing Redfin agent at 7pm. Mumbled that cannot represent Buyer. Just save yourself a day and go with realtor that is responding in timely manner and willing to work.

I called the home office of Redfin and waited for appx. 10 mins before someone picked up the phone and spoke with me. I had also sent an email requesting a male realtor which the woman on the phone said I couldn't do, but that she would connect me to her supervisor. Then a woman with the voice of a little girl (seriously, I thought that a female child picked up the phone and was messing with me) came on line and asked why I wanted a male realtor to which I answered that I had worked with several female realtors in the past and had nothing but bad experiences and that I wanted to use a male realtor as I had much better experiences with male personnel.

Redfin has to be one of the nation's largest purveyor of false real estate information. Virtually everything I found with their name attached had a gross error. Their information is not to be trusted. (looking in Texas)

Real estate posted my home for sale when in fact it Was not for sale, there was a picture along with an address. Very unprofessional. I had to call them to remove the photo and was told to contact Google which I did.. Went back on the site to check it out, it had been removed. They never received permission to place the pictures online.. The house was not for sale.. SHOUld CHECK WITH OWNER before posting ERRONEOUS INFORMATION disgruntled homeowner.

Horrible customer service. Redfin listing our home at the incorrect price. I contacted them several times and asked them to fix it. They refused saying that they needed something that was impossible to supply to them. Zillow managed to fix the issue on their website within minutes. Redfin was unwilling to do anything except stonewall us.

Jackie ** was my assigned listing agent. First, she couldn't find parking and asked if I had any suggestions. Then, I was 5 mins late in receiving her and she was very upset about me being 5 mins late and told my sister she was a business woman and had other appointments. For being 5 mins late to greeting her and her spending 15 mins with me, it's the narrow of her job! Don't be upset if you have to go to potential clients' homes. Life happens all the time, be more patient, if not change your profession!!!

Some of the listings are fake. I submitted an inquiry to tour a home and the house isn't even for sale. They also exaggerated the square feet by double and added an extra bedroom. This site is to try to identify buyers who are not working with an agent. That's it. It's to collect your info and identify buyers. Bait and switch tactics.

Agent Marisa ** late to scheduled appointment, never called saying she would be late. Finally arrived and walk through my home. Argued with me about the amount of bedrooms. Obviously very inexperienced about the codes of basements and what is legal and not legal. As we were discussing how much she would like to put it on the market for my adult daughter happened to come home and made herself right at home at the table as we were discussing my house. The realtor agent Marisa ask me a very personal question concerning money in front of my daughter of which I was quite taken back.

The experience listing our home with Mike at Redfin was very frustrating. Their professional home photography was horrible. When I complained about that, our agent Mike got very angry telling me to back off and allow them to tell a story about our home using the pictures they took. Well, they told a pretty horrible story. As a result, the home hardly got shown.

The Agent Steven only brought us buyers that were his investor buddies who were wholesalers and wanted to flip the house buy paying us 30-40,000 less than asking. He lied to us and told us that no one was interested in the house and said the only buyers were flippers. That was a lie. We contacted some of the agents that toured the property and left cards and they said they wanted to make an offer and he told them not to bother, that we already had a full price offer. Steven Redfin in Austin TX is an investor himself and I would not be surprised if he got a kickback from his wholesaler buddies for any sales he gets them this way.

I am writing this review for real agent **. She was assigned as our buyer agent by Redfin. She gave us a lot of mis-leading information about a house and guides us go for a very high price offer. We ended up losing the close to $70,000 of house value the next day after purchase. Throughout the buying process, she was consulting and supporting the seller agent and threatening us about wrong things. She misled us to take our all contingencies from the get go. I would recommend think hundred time before you go with Redfin or use one of their real estate agents. I ended up losing a lot of my hard earned money, ended up with a wrong house and went through a lot of agony because of Adrien ** from Redfin.

SOLD - MSL 1981826!!! I have bought and sold houses with a traditional agent but never write reviews because it was less than my expectation! So this time we interviewed several agents from traditional and non-traditional eventually decided to go with Scott. Professional photos were taken and 3D layout was made, we met him twice, first when he pitched and the second time at the closing BUT Scott responded to the texts in within a min! Very responsive, even weekends!! Our listing was on every website except Zillow but we added ourselves we knew upfront. There were several showings, buyer agents were from a boutique, national companies, and Redfin.

I am writing this review for the exceptional work my realtor Katie ** provided me in selling my home on Sunkist Drive, Oakland, CA. I am an Oakland resident for over forty years, a senior, and homeowner for 18 yrs. When my husband died in 2014, my whole world collapsed and the prospect of selling my home without help and downsizing to a smaller place was a stressful prospect.

When I first contact Redfin, I was assigned a real estate agent. The real estate agent never told me how the process of Redfin works. I’m thinking that he would send me listings of houses, make appointments of the one that I like and then meet me at the location for the tour of the house. This was not the case at all. I had to look on their website, pick a house and go through the automated process of scheduling a date to tour the home. Once the date was confirmed, there was another realtor that showed up at the house. In one instance, I was scheduled to tour the house.

I have no idea why a company would post your house for sale on their website without your consent? And after you call them and ask them professionally to remove the listing they tell you that they have no control over removing the listing because it comes directly from the county you live in!!! But the representative I spoke with was able to remove the pictures of my house listing. That is very strange. This company, like other ones like it, must be stopped from acting this way. How is it that they can do these things and still stay in business, where as if any business that make the simplest mistake can be sued and bankrupted and fined???

Very misleading! I used Redfin for my home search and purchase. I was assigned to a partner agent. I continued to use the same Redfin site and tools to search for properties. Therefore I would consider myself a Redfin client. My agent did what she could to help. I ended closing on a home and at the end I was denied a refund.

As of June 2017, if you list your home for sale with Redfin, they block other websites from showing it as listed. In other words, they want to sell your home only on their own website and no other place. This greatly lowers your chances of selling your house.

My house has been listed for 6 months on the MLS and Redfin is the only site that shows it as a short sale. It is NOT a short sale. My realtor and I have contacted them several times to get this changed and they have refuse to change it. My realtor has sent them the MLS form that clearly shows that it is not a short sale, but they don't believe it. I suggest if you have a listing with them, check all the details and good luck if something is incorrect.

Wanted to list with Redfin last May, she Ellen came out and said house was worth $300000, left and did not do anything again until end of July, but during that time had many many many mistakes from this agent, photos not taken, photo people show up with no warning, listing not listed, then listed when not suppose to. Unable to schedule any open houses until after 5 on Fridays but then complained when no one showed up. Got mixed messages that the agents found house unlocked with windows opened, when they are the only one with keys and I am 3000 miles away. Changed agent but stuck with Redfin, dropped price of house $50000, had three offers, $15000 to $25000 below asking price and wanting me to pay all closing, Redfin agent never tried once to negotiate, she would tell the other agents to low ball me and I would accept the offer, when I refused she just stopped talking to me.

I listed our home with Redfin. The seller's agent receives a salary & did not advocate for me at all with buyers. I had to write the MLS listing & got the worst advice & service. They are not helpful.

I think that Redfin is great for Millenials and not too much for other generations. First of all, the Millenial generation (like me) use the internet heavily and like to do things by his/herself. Redfin has no hand-holding and mostly does all the paperwork for you. You can go on practically unlimited homes and tour them without feeling pressured. Why? Because they have separate Touring Agents that handle the touring for you. Then you have your assigned agent who does the negotiations and paperwork. Your assigned agent, however, does not do any hand-holding so be prepared to do a lot of research yourself on buying a home. Meaning, you should be hyper aware of what to look for when you purchase a home, because no one will tell you.

Redfin told me on the phone that since I took my house off the market and obtained a current VA appraisal on my house that their revised "Redfin Estimate" will stand at $9,000 less than the VA's and $20,000 less their online estimate a few months ago while I was listing the house. The locations of their square foot comparison houses are known for violent crime rates, and our 7,000+ lot was also unimportant. Redfin has no plan of incorporating our current VA appraisal, home improvements and lot size into their comparative model. We will use a MIBOR realtor when we are ready to sell and update this complaint.

I was purchasing a house in 2015 with a Redfin agent. She pushed me to remove all contingencies when I had no idea what I was signing. After the deal fell apart she ran away and nobody from Redfin ever answered me. After 3 years I still haven't received my deposit of 27k. After spending a lot of times I found out Redfin does that with a lot of customers. I'm collecting emails so we can file an action lawsuit. If this happened to you please email me at **.

The Redfin realtors put a lock pad on your door with keys in it, then they give the access code to random "realtors" who just show up at your house with people and go through your home. First 3 appointments for showing we clean entire home, get the family out, wait 1-2 hours and then go home, the first 3 times turns out no one even showed up, but our Redfin realtor does not even tell us this because he is NOT EVEN AWARE IF THEY DID OR NOT? Then to really top this off, there was another "no show" and it's extremely frustrating.

I had a very terrible experience with Matt **, real estate agent with Redfin. There are several problems with him. First of all, he never picks up his phone and most of the time his voicemail is full and you cannot leave a message. Secondly he does not have your best interest in mind. Thirdly, you will never see him after the initial contact. Fourth, don’t count on him on any help or suggestions to sell your home faster or at best price.

She showed us many homes, but in the end she was not experienced to show or sell Million dollar homes. She wrote offers without pulling comps, or looking at disclosures. She was lazy, stating she only pulls comps when she feels it's time. Every time we saw her she dressed like a ** looking for a man. She does not know what she's doing and wasted our time.

Jodan **- "No knowledge on millions of dollar homes and she doesn't do her homework on comps and home disclosures before submitting an offer. It's better to look for an experienced realtor and that could understand upscale buyers." Stay away from her and she's a thief. She wants to charge client $500 each time she shows you a property.

As of June 2017, if you list your home for sale with Redfin, they hide your house from potential buyers, if those buyers are visitors of competing websites. For example, Redfin listed homes will not show up on Zillow. They want to sell only to Redfin.com visitors. Systematic dishonesty. This will hurt you as a seller.

I came to Tennessee to find my dream home. I signed up with Jerry ** with Redfin. I found the house. It wasn’t built yet what the Regent builders. I was told by the contractor Robert and by Jerry that even know that was a lot of work to had to be done to the place and had a warranty and that was at the walk-through. I’ve been in the house since May 2018 and I’ve had nothing but problems and the warranty people it means nothing. My floors are coming up in all different rooms.

If you want to get a low ball price that your house is worth and are desperate to see your house then use Redfin. The agent we had said nothing nice about our home. Wanted to list is for 25000 less than where it currently sits. But the worst part was his attitude. "I don’t have to sell your house and they have you to me for a reason. We can list your house at your price for 2 weeks but if nothing we lower it and if not I will delist it." He was an arrogant bully! Of course anyone can sell houses when you slap a giant take my house because it is so low sign on it! They lower their commission to get you to sign the papers and they have a 10000 swing on the price compared to other agents. All I say is you get what you pay for! Never ever will recommend or use Redfin for nothing more than lack of professionalism and attitude. Absolutely no customer service!!!

I had a superb experience with Redfin. I bought a townhome in Seattle's Central District with agent Grant **. Since I was still working in San Francisco before starting a new job in Seattle, the Redfin website allowed me to zoom into the exact location where I wanted to be. As soon as a property showed up, I was able to gauge its quality. Luckily, the photos on the property I was interested in were not very good (the sellers had not staged it). But Redfin had photos on other townhomes in the same development and I was able to see the high quality of the construction. Even without visiting the place, I made an offer, and flew a few days later for the inspection (as I had kept this contingency). The Redfin agent recommended an inspector who was very thorough and who commented on the good quality of the home and also stated that the two car garage on the property was unusual for the neighborhood.

In late 2017, we explored having Redfin list our home. The Agent said, she could only sell our home for 699k - we thankfully passed and went with a traditional agent who has been marketing our home for 175k more. And it appraised for that value. We took our house off the market for several months and now it’s back on the market. Redfin will schedule a tour and do what they call an “insight review” - an insight that is not solicited and done in such a way that you would think they are a potential buyer. Sound tricky, yes, we think so.

I used Redfin to sell my current house and a traditional agent to buy my new house. It really helped me to see the difference in the service I should be receiving. The first Redfin agent never called or emailed me back after our first meeting. We were assigned a new agent who did not have the best communication either. There were many people on our "team" which made it feel very disjointed. I complained to the "manager" and he basically told me that my seller's agent (non-Redfin) probably only has 2-3 clients, while Redfin agents have 10-12 so they simply don't have as much time to devote to each customer. That was all I needed to hear. Will never be using them again or recommending them.

Dropped Redfin after our first meet. Had another real estate agency with a very competitive fee within a day. Sold our house for 51000 more than Redfin's suggested highest selling range. Oh and within a few days!! They had months to do their Due Diligence as we gave them plenty of heads up time to investigate real world comparables. What we got was a bunch of corporate speak from an agent trying to set the stage to lowball us. Redfin does a serious disservice to anyone selling a house. Their business model is set up to boost corporate numbers and stats but to the sellers detriment. Absolutely zero excitement and no interest in our home and what it offered either.

I sold my deceased mother's property in another city during January of 2018. Redfin erroneously reported my home address as having been sold instead of my mother's home as having been sold. Redfin erroneously reported the sale price of my mother's home to my property. THEY REFUSE TO ACKNOWLEDGE THE MISTAKE AFTER CONTACTING THEM SEVERAL TIMES. Redfin is NOT A CREDIBLE SITE to use for property valuations.

REDFIN REAL ESTATE... FALSE ADVERTISING... I have made contact several times and explained that they have a property listing that is owned by my family which is listed as for sale at a price LESS THAN 1/4 of its value. They persist in advertising this False listing whereas they show pictures of land that is 1 Cory's lane, (NOT **) (my family's) for sale and list it as **... 1 Cory's Lane (PICTURES in LISTING) and Our property ** are 3/4 of a mile between them and totally different in size, location, (night vs day) and especially In Value. The Value has created a dilemma whereas we will be selling in the near future and now have people thinking they can buy it for the price REDFIN is advertising it for, which is less than 20% of the actual Value (1,300,000)... I guess the only way to correct this is through a LAWSUIT. MY ATTORNEY has said that we should take them to court and file for damages in excess of $200,000.

This company has horrible reviews. Agents that have no experience. No single contact with the Agent that lists or sells them a home. They have a list of staff that does various things after a contract is effective and there is no one that really knows what is going on. To top that off they are sending multiple emails to every Broker and Agent in the business trying to loop them into their failed business model. They need to stop as the Real Estate Industry as a whole has absolutely no respect for this company.

I started to look for home in New Jersey with Redfin when I came to know that they pay some of the commission back to buyer. But the home buying experience has been adequately unsatisfactory. Matt ** was my agent who was always willing to show the home, and also appeared sharp dude. But once I offered on the home, he did not put much effort in identifying the issues of home. As a novice home buyer, I relied on him too much. I went with the home inspector recommended by him (Redfin). Matt never told me that if home inspector does not go on roof is a BIG red flag. I came to know on the day of inspection that inspector does not go on roof. I asked Matt what to do… he said, “No worries, we will get a roofer.” Roofer came referred by Matt (Redfin)… found out couple of holes which are not big issue and roof has 5 year age left, which I said is acceptable to me.

Redfin is an excellent website for sellers and buyers. It is easy to navigate and you can search multiple areas, prices and sizes with ease. The property information is also accurate and updated in a timely manner throughout the day. Plus they provide multiple pictures of the interior and exterior of a property when available. Scheduling tours is a breeze too. There are Redfin agents ready to assist you almost immediately so you can tour as many homes as possible, and they are also knowledgeable, courteous and patient. They guide you through every step of the process if you're a first time home buyer and provide you with all the necessary information you will need to navigate the treacherous waters of Denver real estate!

My overall experience with Redfin agent, Kimberly ** in Fredericksburg, VA was terrible! She lacks attention to detail. She made a mistake on my offer and instead of revising the document and representing to seller, she made a backdoor deal with the selling agent and contract remained intact. She does not communicate except once in awhile by text message or through her recommended loan officer, Moe **. You will be nothing but a dollar sign to this duo. And expect the sweet "I need a great review from you to remain in the Redfin network." Folks - run from this agent! She is an extremely poor representation of Redfin and will not have your best interest in mind.

This was by far the worst experience with a real estate company. Initial meeting went very well, excited to get the house listed with Redfin - shortly after the listing agreement was signed things went down hill. They had to send out a second photographer to take photos. We were told all collateral material would be in the house prior to the first showing. That did not happen. There seems to be a lack of communication between staff - they did not know their "marketing team" (a person who does the copy/edit and layout) has relocated to the east coast. I was told by 2 different people he was on the west coast. The language and photos used in the draft of the brochure were sub par. Selling a house is not easy - your listing team should make the process easier not more stressful.

REDFIN is like one of those people who rather eat worms than admit they made a mistake. For curiosity sake I looked up my home "value" on REDFIN and saw they valued my home at $350K in a $700K neighborhood. I contacted them and pointed out RECENT home sales in my area, gave them specific comps of other homes listed in my neighborhood and I showed them that other real estate websites have my home valued in the $600K range. No doubt REDFIN use kids from school during summer session, or kids just out of schools as INTERNS to reply to any comments or complaints. After few emails going back & forth and getting me nowhere I just gave up. If I were you - I wouldn't trust REDFIN to buy or sell a kid's bicycle. This company overall is truly for the birds!! THE WORST!!

I schedule an appointment with the enclosed Agent for this company and she sets an appointment for 3:30 PM Friday and about a week in advance. Then the day before our appointment she sends me reminder and I confirm "looking forward to it". She had previously state she might be a little later due to traffic from where she was coming from about 45 minutes away. So at 4:30 PM not here or heard from I email her for update no response. At 5:30 PM call, get voice mail, leave message inquiring what was going on...

I watch all the online seller-buyers sites. I am about 1 year from putting my home on the market and buying another home. I read this website and they gave me a low estimate of my home value. Then, the site stated that I would be contacted in :58. When he accessed the site, the message came until that someone would contact me in 4 hours. I found this very deceptive and will not get this company to sell my home or buy a new house. I asked and received removal from this site.

Agent seemed knowledgeable. We agreed to pay a higher fee for Redfin to negotiate the deal. We signed their agreement. She dropped off 2 signs, one for our property and another for our entrance, and we didn't see her again. We were able to schedule interested parties & or RE agents showings, and read their comments, however our agent communication was only through phone calls to us.

Easy to find homes based on different settings. Super easy to use app and work with a realtor. Also, easy to share homes you find. My wife and I both use the website and app and could easily save and share our favorites. Also, it's very easy to schedule tours on your schedule. All of the basics are laid out for you. What I find great is that the local Redfin realtors will conduct sessions for home buyers. They are doing well with a niche of customers who are busy but still want responsive and the best service. Tons of great houses are loaded into our searches and the email alerts are always on point. The app is slick and easy to use. Not clunky and frustrating. Searches and alerts meet our specifications. Also, when a house is pending an alert is sent ASAP so we know if we have to go back to the drawing board.

This was a very easy to use website and allowed you to put in exactly what type of home you were looking for to narrow down your search. The site seemed to support both buyers and sellers equally. It showed great pictures of the properties for rent or to buy. The site was easy to navigate. It showed quality homes for rent or for sale that were within what I was looking for. It showed the homes in the price range I was looking for. The descriptions and pictures of the homes for sale and for rent really did the houses justice. Directions to the homes were very accurate.

The website was very easy to use. I had no trouble navigating through it and finding what I was looking for. It's very simple to use and anyone can easily find what they are looking for. Pretty good website to do business with. The site seems very supportive towards sellers. They are able to list many photos of the home they are trying to sell. They have many tools and are able to get into contact with people who are looking to buy a house. The quality of content is definitely up to par. They have a great website that allows you to find what you need and they really help you if you need any help. Great stuff. The listings appear to be very up to date and they are very helpful when looking for a home. The listings include very helpful information such as how many rooms and square footage a house has. It's very useful when you are looking for a house to purchase.

The website was easy to use and so were the filters to narrow down your search. I like the photos provided and the layout. I think the best thing is the estimate they provide and the nearby schools, because it's important to see that when searching for a home. Redfin does support its sellers, however I'd say when my aunt recently purchases a house she did not use the sellers provided on the site. She had her own real estate agent help her in the buying process. We contacted a seller from the site but they did not help us right away therefore we stuck with her agent. The quality is good but there is something outdated about it. The website is boring in a way. Sometimes, I just go to Zillow's website because their search is more preferable to me and the way their website and app are organized and laid out feels so fresh and new.

I like how I can easily find what I'm looking for, the price, house size, amenities etc. Very easy to use. I like how they show the pictures. The support for sellers is very good. They make sure to answer any questions you might have and are very courteous about it. The quality of service is awesome. Everyone is very courteous. The website provides a thorough description of the house and its amenities. The website is very up to date. It is updated very often so you can actually see what's available on the market. Any changes are quickly shown on the website.

It's very easy to use so anyone can use it and it is very helpful also and informative. Everyone should use this website. It is totally great. It's great for sellers because all you have to do is just take a picture of your house and post it on the website and you are done. Other people will see it and make a bid on it. You don't have to do nothing. It does everything for you. All you do is sit back and wait for someone to place a bid on your house and they will notify you when it happens. Accuracy is wonderful and you get brand new listings on a daily basis. It is always updating its list so there is always new places to look and find exactly what you're looking for and if you don't find it it's ok just let the list update.

Interface is clean and generally nice to use. It has good notes on some listing from agents. Photos are typically good quality and representative of the property. I have not had a need to sell a property in Redfin. However as a buyer I have used the service and it was quite good for research. I believe the selling service should be good. One thing that stands out is the lower fees. Low cost and typically have a much lower fee structure. The communications can easily be managed through the online interface. Typically get quick responses. The listings are quite up to date. Information represented are usually good and can visit property if needed. Since it is more geared towards the web interface information is more readily available.

Website was simple to navigate and presented clear information as I was looking to buy and sell my home. The site looked clean and presentable. I was able to get all the information I needed in order to make decisions about using Redfin to sell my home. It had a wide variety of tools to help me in the process. Good website with a lot of quality information for both buying and selling homes. The tools presented were easy to understand and help was readily available. The site presented accurate information about selling my home and buying a new one. I found that the details were well presented. The listings were up to date.

Pleasant and simple. Modernized the process and made searching for a home very easy. Also made realtors available at your ease as it never seems pushy. Sometimes I am not sure that they are getting paid enough though everyone deserves commission.

Redfin (online) has an easy page to manoeuvre, it loads quickly, and it gets you directly to where you need to go without obstructions and confusing entries. The site is supportive toward sellers and buyers, alike. They are not here to gauge you or pressure you - they will treat you like a good friend and help you through the process, step by step. The quality of the content of the site is very good and helpful. There are online tools and tips and calculators to make a great decision on your investment. If you are selling, you are going to get a free consultation on the value of your home. They will work with you. The listings are updated frequently. There are plenty of descriptions and gorgeous photos of the property/unit/home to entice you to see it.

I've never used it as a seller. That sounds like a good concept to support sellers. Especially in this housing market. It is more difficult to sell in certain areas. Content quality is one of the best out there in your field. Like the search available. The way the site is geared it makes you use the map mostly which really is the most important thing in finding a home. I notice that things change quickly, meaning it reflects what's actually going on in selling homes. That's nice you don't waste your time on a home that's no longer available.

I was able to save searches and received accurate emails and notifications of the kinds of properties we were looking for. I found it beneficial in a busy market to have immediate notifications instead of consistently finding properties that are already under contract. By sending out the latest notifications based on a buyer's preference, several friends have had their house on the market less than a week before the properties sold at or above asking price.

It was very easy to find what I was looking for. I would type in a location and it would show me all the homes for sale in that area. There are tons of homes listed on Redfin. I know a few friends who love and use Redfin as well. You can look at pictures of the homes for sale. It tells you a little about each home. You can look at the surrounding areas. You can look at the schools that are in the homes district. From what I could tell Redfin is very up to date. I know this because I looked up the house I bought after I bought it and it had sold and what it had sold for. While we under contract it also said sale pending.