Redfin Reviews

If Redfin has a contest using their website that doesn’t work how is anybody going to use their site for the most important purchase of their life. I am actually tech savvy so don’t tell me to update my app or clear my cache.

Absolute bottom of the barrel in regards to customer service. Serious error on an MLS listing and there's literally no one to talk to or email that can fix it. Messages left, emails sent. They should be removed from being allowed to access MLS listings.

Created an account, set email preferences. Get thousands of emails weekly. Decided to tone down my preferences. Cannot sign into my account any longer to make any other changes or cannot delete my account, customer service refuses to call me back, cannot create a new account, the site acts like as if it is no longer useful, but yet other sites say they are not down. Once you sign up an account, they sell your information to everyone in your country, all these realtors and sellers and renters bombard your email and text. I had to revert to blocking everyone, because I cannot seem to delete my account.

Obligatory if I could give 0 stars, I would!! Application process was an atrocious nightmare; halfway through, the other people who were applying with me just gave up and said the place wasn't worth it. Yet my card was still charged $50 for the application fee. A rep assured me via text that I would get a refund because it was incomplete, and it's now going on 3 weeks of being run around in circles trying to obtain it! I sent an email asking how I get my refund. Got a response asking me for insight in what my email was about. I said FOR A REFUND...their reply was they can't process payments on whatever site and will now be closing the email thread. Not one shred of help, being pointed in the right direction, NOTHING. I will be getting my refund by having the bank reverse the charge.

I unfortunately bought a house with Kim ** as my agent. She steered me toward one property in particular. When I asked her for the key to the fire place, she told me it was with the seller's agent. Needless to say, it wasn't when I went to pick up my keys. In addition, my "agent" told me the house passed inspection. It was just FHA inspection but with the confidence in the house passing, I erroneously forwent having a full inspection done. Due to her failure to keep MY best interests at heart, I filed a complaint with the ethics board. I'm glad they saw enough merit in my concerns to take the case. Unfortunately, I did not provide the email exchanges to prove my case. However, this is a no win situation for all parties. All she seemed to care about was that she previously had good ratings...from other clients. She was NOT helpful for me.

The realtor I worked with worked primarily for the buyer's interest over his fiduciary duties as my representative (as seller). Firstly, he listed the house UNDER the price I asked him to. Then he brought one offer after two weeks and forced me by threat of ending the contract to accept this offer. He talked down to me constantly telling me I reminded him of his sister and so that's why he disregarded my several messages about security concerns and "was short with" me. He failed to communicate with me over the weeks and blamed me for this, because of the ONE phone call I declined while busy, after weeks of his silence. He gave my private number to anyone else in his agency to contact me instead of himself.

Terrible people and company. Totally inaccurate information. They should be taken to task for being so poor. Information inaccurate and frankly damaging to properties. No real customer service. I would recommend that you avoid this Redfin and its agents as they cannot be trusted. They may do a good job of selling your property, but for us property owners they seem to not care if their information does you damage.

Awful experience in working with Travis ** in Denver suburbs. I need to look at houses for my family but after a few houses, he no longer schedules anyone. He never shows up but send associates. I am in the market with money to burn, especially now that the market is very difficult, you would think he would try to get his team a sale. But no. He wants to play games and attempt to block me from seeing a house. He does not even respond to a direct email. This I find humorous and ridiculous, given I could just have a friend open it for me. I was trying to send him a sale... but his stupidity has caused his team money in their pocket. This guy should not be the leader of the area. They need to replace him and find someone with quality.

Flawed use of comps in determining property values is my concern. Their model is to establish property values based on recent sales of homes that share similar lot and home sizes in surrounding neighborhoods. While this pricing model has its application, it doesn’t work in neighborhoods where there are a mix of homes with and without waterfront views and docks. Further, Redfin has no way of appraising the value of waterfront lot locations, which vary based on the footage of waterfront and dock size. Further, waterfront property values are impacted by their waterfront location. For example, is the waterfront home location on a main channel which is easily navigated or on a smaller inside channel. Are the waterways on which these properties sit impacted by high and low tides, fixed bridges, etc.

Redfin has been a terrible experience for me. My real estate agent, Patricia ** in Falls Church, VA, was extremely unhelpful. She often sent trainees to show me houses instead of assisting me herself. I both sold and bought a house through her, but she provided little guidance on preparing my home for sale and often had a dismissive attitude. My ex even chose not to work with her for that reason.

I get emails from Redfin all the time as I am helping my son find a home. I get their email about a house in CT for $285,000. Very interested. I go into the house to view the pictures and information it is still that price. I then send that link to my son and same day the house jumps to $385,000. WTH. Shady. Very shady.

Just not a good experience. When I decided not to renew sales contract after 3 failed offers, my property was randomly vandalized the day before the contract ended. Nothing stolen, just the electrical panel on the floor, the HVAC unit had the condensate pump removed as well as the gas line cut, which is extremely reckless given the potential risk any tampering with poses to the neighborhood. Classless act.

Horrible experience. KRYSTINA ** - Was signed to sell my home and did nothing to sell it. Not only that, but she never brought qualified buyers with pre-approved letters. I came home one time and found my back door left wide open, she did nothing about it. Couldn't care less. No open house, nothing. Very bad agent, with an overinflated ego. Horrible company.

Experienced agent- had THREE interviews and they changed the roles before making decision! On the interview was told that they are looking for active agents! But in reality, it was not true! Very disappointed!!!

I bought and sold my homes through Redfin and was told when I sold, I would be charged fee of 1.5% NOT the 1% mentioned. My agent brought over the contract 2 months after closing on my home for me to sign the sale of my other home. She wrote 2% over the 1.5% originally agreed upon saying the fee amount changed. She said it now was 2% or a flat rate of $3,500. At the closing, I told her 2% of the cost Redfin sold my other home was not $3,500 but $3,100. She said she would ask Redfin to reimburse me the OVERCHARGED amount of $400. I waited 2 months but no reply so texted her again. She said she hadn't gotten an answer?? Said would ask Redfin again. It's been 3 months since we closed and still no reply. I think I would be SHOCKED if I ever hear from her again.

I tried multiple time to set up an appt to view a home for sale. The app never sent the code on time so I’m still waiting for some response to simply view the property. Trulia is a much more functional system/app. Lose this one and migrate over to better agency.

Sold my condo in less than a week. Tami and her team did an outstanding job. Redfin is amazing. They list for 1.5% (other realtors 2.6%) and help us negotiate the buyer's realtor getting 2% (usually 2.5%). To the total selling fees (real estate agents + HOA, title etc) is 5.63% Vs 6.875% when selling through a standard real estate agent. We save nearly $14k by listing with them. Strongly recommended.

Horrible company. Out of nowhere unauthorized photos taken from inside my home appeared on Redfin website. I know my home and can tell these photos were NOT taken with my authorization. I just don't know if they were using a drone outside the windows or actually broke in my house! DO NOT GIVE THIS COMPANY YOUR BUSINESS. THEY DO NOT RESPECT PRIVACY.

What a horrible first home buyer experience! I highly do not recommend Redfin. Avoid Redfin at all costs! I had a Redfin real estate agent with the name Dawne C T.L., who was a former attorney. This real estate agent befriended me, showing me her pictures of her children, etc., I am sure many have experienced the befriending of a "professional." First, she recommended loan companies. I went with her first recommendation, which to my surprise after my credit of 842 was pulled 3 times, two of those times without my permission, I found out that the loan company was a broker! This broker did not communicate who she was sharing my personal protected information with and I received multiple emails from potential loan companies from around the United States [would not doubt if any were outside of the United States, as one was in Florida] that approved loans in my name?

I give you no permission to post my own without my knowledge and do not for sale. This is against the offer real estate and there’s no gray area. This is called BREACHING confidentiality. It is 100 percent for any real estate ag agent to post a home illegally without the homeowners consent or permission I have reported this numerous times within the last 24 hours to the proper authorities, including the privacy commissioner office in Canada for the federal government, which is a $200,000 fine for each real estate agent that has posted this illegally with a 2 to 14 years maximum in penitentiary. You should also reach out to your OREA and complain it to the proper authorities. This needs to stop. This is called illegal advertising.

One of the worst companies I’ve ever worked with. I have worked with three agent within Redfin. Redfin is a big corporate companies that provides a plethora of agents for buyers and for listing agent that support helping people buy a home or sell a home. I thought that they would be a great fit to help me with my home purchasing process in Texas, but after dealing with three agents, I’ve noticed that all the agents are solely working for redfin and they don’t have the best interest in helping me find a home. There was a lot of pushing a lot of miscommunication.

We just finished purchasing a home that was listed by Redfin. What a horrible experience. In the beginning of negotiations the Redfin realtor agreed to a set fee for selling the house and then we got to the final back and forth and she wanted more money and asked our realtor to forfeit her commission. I would never agree to that so we said we were going to walk. This was the second time we said we would walk because of things the Redfin realtor was doing. There is much more I could go on about but in short, the Redfin realtor was very unprofessional and seemed very inexperienced. I would highly recommend that everyone avoid buying or selling with Redfin.

Katie the owner at Blue Sky Closing Services of Bethel Park, PA was very unprofessional with me at the second meeting to close. Things did not go as planned since we did not HAVE a paper copy of the Synchrony online account for deposit of funds. We were forced to have a second meeting at her office. Although I called to ask for a convenient time, she was frustrated about the delay. During the 3 minutes of meeting, she appeared to be yelling at me. I asked if she could please lower her voice she stated she was the owner and a loud talker.

Lack of communication is no exaggeration. The lenders they connect you with and their agents pretty much ghost you & don't seem organized. Disheartening as a first time home buyer having this be your first experience.

The sort capability of Redfin is laughable. If you wish to find all the properties available for sale in a state, Redfin can't handle this. Meanwhile Zillow does it easily. Want to try it out, do this: Zillow {state name} and you will be given ALL the Zillow properties for that state. Redfin can't handle this.

Never ever use Redfin to sell your home. Our agent couldn't find time to talk to the HOA to get our community gate open for the open houses. How are people supposed to see my home when they can't even get in the neighborhood? Also, they sent an associate agent to do the open houses who knew nothing about my home and actually spoke negatively to prospective buyers. Don't trust them. 2.5 weeks was 2.5 weeks longer than they deserved.

Removed keyword search feature and are now completely useless. Now you have to click on every single listing and scroll completely through every single listing to see if it has what you want, wasting hours and hours of your time.

We had a total 5 star experience with Katrina ** and Redfin. Redfin has an entire team on hand to work through every aspect of the sale. Sold in 8 hours. Multiple showings, 4 offers. Sold just over listing price. We would absolutely work with them in the future. Highly Recommend.

Redfin is grossly inaccurate particularly if you have a custom home in an exclusive neighborhood. They are unable to estimate simply because they can only rely on nearby homes which are builder cookie-cutter models so location, exclusivity, views, material grade, etc. are all ignored. Additionally, if seller makes any price adjustments such as lowering prices to promote a quick sell, RedFin takes advantage of that by lowering their own estimates creating a false bidding scenario at the expense of the seller and is not reflective of actual market values. Frankly, this company does a disservice for all sellers and should have their valuation feature removed.

Recently I have gotten approved for a mortgage. Heard once from the Redfin agent. She claims she would be sending myself different houses. She sent 2 houses to me 3 weeks ago. I emailed her ask a question about a property. She sent email then I called her because I really didn't understand the email. Got no answer. Wow. This not good ...Bad busy and lack of communication.