Redfin Reviews

We had a total 5 star experience with Katrina ** and Redfin. Redfin has an entire team on hand to work through every aspect of the sale. Sold in 8 hours. Multiple showings, 4 offers. Sold just over listing price. We would absolutely work with them in the future. Highly Recommend.

Redfin is grossly inaccurate particularly if you have a custom home in an exclusive neighborhood. They are unable to estimate simply because they can only rely on nearby homes which are builder cookie-cutter models so location, exclusivity, views, material grade, etc. are all ignored. Additionally, if seller makes any price adjustments such as lowering prices to promote a quick sell, RedFin takes advantage of that by lowering their own estimates creating a false bidding scenario at the expense of the seller and is not reflective of actual market values. Frankly, this company does a disservice for all sellers and should have their valuation feature removed.

Recently I have gotten approved for a mortgage. Heard once from the Redfin agent. She claims she would be sending myself different houses. She sent 2 houses to me 3 weeks ago. I emailed her ask a question about a property. She sent email then I called her because I really didn't understand the email. Got no answer. Wow. This not good ...Bad busy and lack of communication.

If you want someone who goes above and beyond to get your home sold, Susan is your listing agent! She was easy to communicate with and sold hour house fast! She came and looked at our house, offered suggestions on what to do to get it sold,.

REDFIN has a horrible online presence. I have been looking for a house to rent and saw several I would have liked to see in person. I left several messages with contact agents and no one called me back. I don't know how REDFIN stays in business. I would not recommend them PERIOD.

Allow me to say Redfin is not a reliable company. Honestly they stink. Their agents seem incompetent. I had one that didn't know what a land lease was and how they work. Which if you are an agent you should be familiar with all the different options are for properties. Last thing is they said they would give us a portion of the sales prices after closing. We closed in September of 2024, and it now December and still have not gotten back the portion of the sales price at closing.

They advertised my home for sale when it wasn't. A total scam company, do not use, they are disgusting. I contacted them about this and said that they would remove it, they didn't. Avoid at all costs.

I was lured in by the low buyer’s agent fee. You get what you pay for. I'll explain; My agent didn't suggest one property to me even though I told her exactly what I was looking for. She only followed up after I requested a tour or had not heard from me in a while. I was new to the "used" home buying experience and that was well known. 1st home was known to be undervalue, and we sent a full offer proposal to the seller, and it was accepted. 1 week before closing it came back under appraised value (tidewater) and we couldn't strike a deal with the owner. I was not advised on what any of this meant before the offer was made on the house. 2nd house she was just as, unhelpful finding a property.

Redfin is listing homes that sold for over $300,000 as sold for 50-60k. I have the screenshot of the houses they have listed for extremely low prices at the correct price SOLD. Not to mention one of the house belonged to my uncle. He sold it for $319,000 they have it listed as sold for $56,000. Now the reason for this one might ask? They are also involved with BUYING HOMES. Therefore they make the price appear to have sold lower to bring down the value on home sales in order to buy at a lower price. My house is appraised at 270k and they have the estimate at 49k. You need to pay close attention at what they are doing and start talking about it EVERYWHERE. Otherwise when you go to sell your house that you know is worth 300k you will be getting 70k. Shine the light on these scam artist and do NOT STOP.

I have had no personal interaction with Redfin, but their website valuation seems inaccurate (at least in the case of my home). My four-bedroom, two bath home (with new bath, new roof and enclosed porch) is nearly twice the size of my neighbor's house. And in better condition! Yet Redfin's valuation has it priced $100,000 less! Curious about this huge discrepancy?

Review of Redfin Concierge Services: A Scandalously Poor Experience**. I recently had the misfortune of using Redfin's Concierge Services, and I can confidently say it was one of the most frustrating experiences I've ever encountered in real estate. If you're considering their services, I implore you to think twice. First and foremost, communication—or rather, the lack thereof—was a major issue. We were completely blindsided when they removed furniture from our home without any prior notification. This not only left us scrambling to adjust but also deprived us of the opportunity to photograph our home properly for the new listing. The absence of courtesy or professionalism in this situation was astounding; it felt as though our home was treated as just another property to be managed rather than a personal space with sentimental value.

I scheduled 3 showings today, after 1 hour and 45 minutes of driving to the first 2 houses, and being told to "look through the windows" I cross checked the last property before wasting any more time and it's not even on the market! Regardless, I will no longer be using Redfin. I wish they would refund me for their crappy services. I DO NOT RECOMMEND!!!

Redfin does not have my permission nor do they have an agreement to use my home to advertise their business or local realtor services. Redfin has has posted incorrect sales information and MLS listing information. This needs to be corrected.

I started using one 'old fashion' style realtor service (Keller/Williams) and several on line Realty companies. The Keller/Williams agent was nice, but didn't seem to have any houses we were interested in seeing. We started to use Redfin's website and found and bought a home in just a few weeks. The Redfin lead (in Tampa, Florida) and his team of realtors that show the houses were absolutely wonderful and very helpful. Scheduling a viewing was simple and you always got confirmation from the Redfin team that the request was received and they'd see you at the house at the time scheduled (and they were ALWAYS there). The Redfin website was by far the best site to search for houses (takes a while to figure out all the features and how they work, but you quickly get the hang of it).

Our experience with a Redfin agent was the worst ever! He was non-communicative and negligent. He gave his word “in writing” that the seller was accepting our offer, and after 3 missed acceptance deadlines we still didn’t get it. We just never heard back from the agent. I had to reach out to him every time. No apologies, no explanations. He let us know (after I called him) after the second failure to meet the acceptance deadline that the buyer needs to sign a disclosure and an addendum before they would accept the offer (information not provided in the listing or anywhere else), and after complying with their goofy rules and submitting yet a 3rd offer, they still didn’t meet the acceptance deadline. And, of course, no word or explanation from the agent. The listing is still active, so it’s not like they accepted another offer. I highly recommend running from Redfin!!

Don't use a Redfin agent to purchase a home! They don't look after the buyer's best interest. We purchased a house that the agent highly recommended saying they had a lot of experience and a construction background. The inspection came back lite and so we decided to buy the house. What we have found is numerous problems that the inspector should have caught. Don't buy from Redfin agents! They recommend people they are not knowledgeable and they don't look after the buyer's best interest.

As a listing agent, the service they provided was so problematic. There was always a different person trying to cover for somebody else when issues came up with a buyer's loan approval and they could not remove the appraisal contingency, it became quite stressful. Their piecemeal model is not as effective as working with an agent who is completely invested in the transaction.

I was connected with an agent who rescheduled and had very limited availability but that was not the worst part. The agent was not focused on my home. Instead he told me that there were two other towns that were more desirable. He then continued to say that he could not get $1M for my home which I didn't ask him to do. He was out in left field! I was later left a voice mail message by the consultant or coordinator that I should go find an agent with a different company on my own. It is to say the least terrible customer service and not very ethical!

My perception comes off that Redfin agents do not put out max efforts as much as the other brokers (ex: Remax, Long & foster) brokers have an issue with Redfin because they're taking a lot of business from them. It’s quite possible brokers may even deter their clients from a Redfin listing. In my experience, I met my assigned agent once. It's imperative that a showing agent take safety measures seriously. There are uncivilized buyers that will vandalize your home. Example, a group of family enters make it difficult for the agent to keep an eye on things. Intentional Scuffing of carpets / floors with their shoes. Attempting to turn on dual ovens.. Tampering with ac unit controls, etc. Redfin is a great marketing experience. Just needs more touch on safety protocols.

AWFUL.... Who allows agents to come into a seller's home and stay longer than what was allotted on schedule first. Second, turn our AC unit down far and super cold and left the house that way when finished hours later. We did not find this condition of our home on the following until 3rd day after house was seen from realtor and now have to deal with our energy bills. Fans running, lights inside and out were on. Appliances were run and left on cycles incomplete. Remote to fans moved all around home. Ac turned to 72 in a 2600 sq foot home and left on cold.

Jenifer ** was not communicative. She didn’t know how to answer our questions. She did a video tour of the wrong house, she could be rude sometimes, she wasn’t prepared, she gave a listing agent for a house I wanted to buy the wrong approval notice after I sent her the correct one, she wasn’t responsible enough to remember the financial aspect that me and my lender had discussed with her. I had to continuously remind her of things. I don’t know if she was extremely forgetful or just didn’t care. She didn’t ask questions. She didn’t dot her i’s or cross her t’s. She didn’t double check anything when she knew she was forgetful. She’d rather try to pass blame.

Redfin agent Natalie ** in the DC area initially offered a 2.5% closing refund but later reduced it significantly based on my findings and statements about my lender's offer. She attempted to extract more money, disregarding my experience and expectations as a first-time homebuyer. She even threatened me with a lawsuit, falsely claiming I had signed an agent contract, and used fear tactics to pressure me into accepting a lower deal. Additionally, she collaborated with the selling agent on a house also listed by redfin, a coworker, to ensure I didn't get the house I wanted, undermining the offer I made through another agent. FIRST TIME HOMEBUYERS STAY AWAY!

We did both purchase and sale with Redfin and our experience is the worst we have ever experienced. This was our fourth home purchase but this was the first time we were buying a used home. We decided to use Redfin only because on the commission rate but our purchase realtor was a crook who worked behind our back and beguiled us and worked against us which we realized later in the process but it was too late for us to back out. She even made us enter an amount way above asking and told us that the seller will not accept escalation clause and we later found out that no one had bid that high on that house. She was truly a cheat, fraud and an unforgiveable human. Also she promised to give us a credit for closing costs for about 5k but at the time of closing she said that since market was down she cannot give that to us.

I live in Maryland and made an offer on a property in Detroit Michigan that I found on Redfin. After the offer was not accepted I asked the Partner Agent I made the offer through Clifford ** to return my deposit of $1000.00. As of March 8, 2024 it has not been returned.

Florida customer: I just bought a house with Redfin and we’re from a different state. My agent was good at putting an offer. However, after our offer got accepted, we didn’t get any information about the house. First, the inspector named Robert ** that we got recommended from Redfin is really bad. Not a lot of things got done, he didn’t even check the oven and said that it wasn’t work, but when we got there, it works perfectly. He said the dishwasher works, turned out it was molding really bad inside and not working. Kitchen sink was clogged but didn’t say in the report. Finally, we had a video call from Shari, a Redfin agent to show us around the house the day before closing, she stole a ladder at the house because she thought we are out of state and would never come to see the house. Solar panel doesn’t work and we also didn’t know until the day we call energy company. We will never work with them again.

South Carolina experience: Unreliable, inexperienced, lackluster lazy agents, thrown around because agents quit or dont want to help someone they don't like or may know the industry better than them, do not have buyer or sellers best interest at heart because they don't make much money, very slow, unresponsive, total lack of customer service, unorganized, does not assess housing for accurate market area, lowball pricing for sellers to attract buyers, and needs alot of business model adjustments. Best suited for inexperienced buyers and sellers trying to save money on the ridiculous agent fees the other greedy ones gouge clients with. Only upside is less agent fees and we loved our Redfin agent in CA.

Please the prices for homes do not consider many factors like the lot area and gated compound and city location in Redfin. Thanks and looking for improve the accuracy of determining the home value....

I submitted a request for info on a property on the Redfin site. Site says to expect a reply in 2-3 days. Over a week has passed and I received no reply from agent, though property is still shown as available. I have however received junk mail from Redfin. Plenty of that. Unsubscribing involves more than clicking on "unsubscribe" button in the emails. In the future I will call a local real estate office.

So, I actually bought my first house with a Redfin agent, and then went on to use him to buy my next home. Seems like the assigned agents have gone down to less than giving a care, this day and age. I was pretty much dismissed when inquiring about a property by said agent, assigned by redfin, because my home wasn't on the market yet, she pretty much didn't wanna waste her time. Well, then I won't waste mine, with a Redfin agent, ever again. Their loss.

Used Redfin (3 times). Twice on the sell side. My experience was very poor. Agents claim that because they are paid a salary they are not biased. However the other aspect is they are not incentivized to really work to sell your home or maximized your potential proceeds. I've had it happen twice in two sales (hence the deduction of stars). Redfin outsources the work on the home seller and the buyer's agent or buyer through the use of their app. So you really only get a buyer through the efforts of others. In a traditional transaction your agent would work to bring you a buyer. They try and improve the odds by pricing your home lower, lower in the comps only looking at comps on their app.