realtor.com Reviews

I signed up for a 3-month contract with Realtor.com hoping to generate quality mortgage leads. The leads were consistently poor quality and not worth the investment. I cancelled my service in writing via email on 12/29/2025, well before my contract ended. Despite this, I was billed on January 3rd for the full month of January. When I contacted them, I was told I needed to give 30 days' notice — a requirement that was never clearly communicated when I signed the 3-month contract. I paid the January bill under protest. Now, I've just been billed again for an additional $3,000 even though I cancelled over a month ago. The bottom line: Poor quality leads. Unclear cancellation terms. Continued billing after written cancellation. Zero accountability or customer service. I would not recommend this service to other mortgage professionals. Save your money and invest in lead sources that actually deliver quality and honor their agreements.

Was interested in a property they had. Keyword is, "was". I was told the property did not qualify for a FHA loan and I could not see why. Just wanted to know if it did not qualify for FHA and then we could have moved forward but instead they wanted to play 20 questions right down to my dog's name. Then as in another review I am a veteran but never wanted them to have Veterans United contact me. Now I'll never do business with Realtor.com nor Veterans United.

Just because I’m a veteran doesn’t mean that I want to be contacted by Veterans United or a specific assigned Realtor. I wanted to message the actual agent and it is frustrating and I will not use this app again.

I was called on by the sales team and pitched an exclusive - per zip code - lead service. Having worked with Realtor.com before when I first started I did not want to work with them if I was bound to a contract. The sales rep assured me that I could cancel when I wanted. After 3 months of paying $400 a month I was ready to cancel. The "Leads" if you can even call them that, are garbage. When I went to cancel I was given the run around via email and call. And as they dragged it along they continued to charge me. I had to cancel my card and dispute it through my bank! They are a terrible company and would highly recommend you stay away from these liars!

I have had the app for about 10 years, watching the market, retired last year and considering downsizing from 3450 sqft, the wife and I only. The updates from about 3-4 months is horrible, it gives me what AI wants to show, not what I'm asking for. I deleted it a few times in frustration, and reinstalled it, but now it's out forever, unless Realtor convinces me that they're worth reinstalling.

After speaking to a sales representative, I was sold into believing that Realtor.com would produce some valuable leads. I soon found that leads were garbage and most likely fake. After six months of $485 payments, I called to terminate my contract of course Realtor.com has given me the run around. When I finally did speak with a customer service representative, she was incredibly rude. I would give Realtor.com ZERO stars. Just horrible! DO NOT USE REALTOR.COM**** It's a scam.

They can get Reba to do their advertising but they need to spend their money on their site instead. I have downloaded and deleted it 3 times. You can put in your price range and preferences. You get back everything but. There are far better sites out there. I wouldn't mention the names but you can ask anyone looking to sell or buy.

After aggressive sales agents sign you to a contract and take your money, there is no customer service. I have been paying for several months and have not received any viable leads. The leads are expensive. Not only does this site give poor quality leads, but they don't even provide the amount of leads promised! This is one of the worst lead sources out there; completely unvetted leads, some of which are already signed up and working with a Realtor.

Since I signed up with Realtor.com for leads after them chasing me to join their program, I started to get fake leads that were either other agents numbers and of the listings that were already in contract with pending status, I never heard from the sales rep who got me signed up, after months of frustration I called and emailed in July 2025 and in August 2025, a manager named Robert ** gets back to me who states that its a 12 month contract and it cannot be cancelled, after much back and forth he agrees to charge me for 2 months and then cancel my program, since August they till charged me for Sept, Oct and November but never cancelled my account, I am still getting fake leads. I had been calling since last 3 days, they put you on hold and no one picks up, It's sad to see a reputed compay such as Realtor.com scamming struggling agents

Inquired on a property. Gave them what they wanted email and phone number. Requested an email response.. got a call within 30 seconds by the most rudest customer service representative I’ve encountered. He was belligerent wouldn’t listen to my “ask” and hung up on me! My only wish was to know who he was and I would have beat him into a pulp. The arrogance and ignorance of these pros beyond me.