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I signed up for online leads from Realtor.com in Late September of 2022. I was promised 10 leads a month per zip code slot. I signed a yearly contract for 4 zip code slots which would have meant I'd be getting 40 leads per month. It's now the end of March in 2023 and I have received a total of 40 leads instead of receiving 240 leads. Realtor.com does nothing to resolve the issues. I've tried to get out of my year long contract but Realtor.com will not release me from my contract and continue to charge my card.
What's more, the leads I have received are not workable leads. The leads either have agents or they're calling about properties that are already under contract. Realtor.com does not screen the leads and when I complained about the leads, Realtor.com openly admits that I will have to weed through the junk leads to get the good leads. The thing they don't tell you is that all of the leads are garbage.
I submitted an inquiry on a specific property at Realtor.com. They called me and would not let up on unrelated questions that I was not comfortable answering. It felt like they wanted to lock me into an agreement with them to secure a property that was not the one I inquired about. They refused to connect me to the agent for the property until completing their onboarding process. She was rude and did not let me speak. This was a total bait and switch on what I now believe to be a fictional property to get me to hire them as my agent. Use their website to do your research if you want, but then call a local agent to learn about the property directly. Otherwise you'll get scammed by them so they can collect their commissions on the sale.
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Attention Realtors: After signing up for Realtor.com advertising I only received half of the leads that I was verbally promised when I initiated the service. I later noticed hidden on the invoice that there was no guarantee of the number of leads. Part way through my subscription I was verbally promised that I would receive the full allotment. I'm nearing my expiry date and I'm still half down from the number of leads I was promised. We all know how important total disclosure is in our industry so I can't believe that an arm of that industry can be so deceptive. Buyer beware should not pertain when engaging Realtor.com.
If this review saves even one other Realtor from getting ripped off by this company it is worth it. Do not throw away money on Realtor.com lead programs, they are lying, stealing and it is a complete scam. I was sold their flex lead program (they regularly change the names of these programs but it's all the same scam). Over the course of a year you should receive about 40 leads, there is a 3 day window to cancel, but there's no way of knowing the leads are fake within that short period. When they sell you the program they tell you they are verified, and being sent exclusively to you. Neither is true. They are most often fake emails, names and numbers so definitely not at all verified and the same leads "exclusive to you" are being sold to other Realtors at the same time. Avoid at all costs! They scammed me for $2,721.00 there are so many lead sources out there, Realtor.com so far has been the absolute worst. Hope this helps someone else.
Tory **, one of the realtors from the Yorkville, IL Kettley takes advantage of the buyers she sells a home to. Tory is a realtor and a legal assistant so when you go after her for the deceit in the sale of a home she threatens to sue you. Tory sold a home and camouflaged serious issues that the home inspector did not even see. Also, when the buyers tried to negotiate the cost for the obvious issues, Tory would not budge. Tory knew exactly how to take advantage of the buyer and put them in a horrible financial crisis. I would not recommend Tory ** at all.
Michael **, never do business or recommend this realtor!!! I will never do business or recommend this realtor in this lifetime or the next. He is unprofessional, moody, disrespectful. He was extremely difficult to work with, selfish and never put the needs of the client first. He made me lose money yelled at me and disrespected my loan officer and the team. He tried to degrade me with his arrogance. I don’t know how he is still in this line of business and never been reported or how he has managed to maintain his license. Please if you ever come across this individual or anyone is oblivious to his poor job ethic and refers him to you, Run away while you can. Don’t believe his lies or allow him to entangle you with his nonsense. Working with this person was the worst experience of my life and I’m thankful that is all over. My first time buying a home was very traumatic thanks to him. I hope it will never happen to you.
I received a text message from a phone number in the 213 area code that did not have caller ID from someone claiming to be from Realtor.Com around the end of March 2022 saying they wanted to help match me up with lenders "For you inquiry about a mortgage." since I never made any such inquiry, I ignored the text message assuming it was a typical spam/phishing text message which you are told to never respond to even to reply stop. But within an hour, I started being bombarded by unwanted calls from mortgage brokers on a phone number that was already registered on the federal do not call list.
I never answered or responded to a single phone call. Instead I would block the phone number and label it mortgage fraud. By then end of the week, I had received well over fifty phone calls. So I ended up looking up all the companies that I could identify and went to their better business bureau file and filed complaints against them all. And then I was finally able to stop most, but not all of the unsolicited/unwanted phone calls to stop. Today it is mid May 2022 and again there is a phone call from this same 213 area code phone number that sent the text message at the end of March. I called it back from another phone number that I have previously had to block all incoming calls to because of similar unsolicited phone calls. Possibly also generated by these same people but I can not prove it.
I gave the guy that answered the phone number that they had called and made it very, very clear to him that there was no one at that phone number that was interested in anything related to real estate. That there was no one buying or selling a home and no one was looking for information on a mortgage for any reason. I told him to remove the phone number from whatever list they were responsible for adding it to that generated all those unwanted phone calls at the end of March, to not to share my phone number with anyone again and to never call me again for any reason. Then the guy asked me for my name and I told that there was no need for him to have that information and that all he needed to know was the no one at my phone number would be doing business with him or anyone else that called.
Hopefully I will not be receiving any more unwanted phone calls related to real estate in any way, even remotely. I do not ever establish business relationships with random callers who place unsolicited phone calls to my phone number. Plus I never answer any phone calls from phone numbers with no caller ID, from phone numbers with a caller ID that I do not recognize or from any business that I do not already have a business relationship with. But I do block and report every single unsolicited phone call with or without a caller ID. Be careful who you share your phone number with so that you do not end up being bombarded with numerous unwanted phone calls like what happened with these people. And that includes everyone because in this case it appears that someone else gave my contact information to these people and it resulted in nearly two months of harassment because I received numerous unsolicited and unwanted phone calls.
Stay away Francesca ** at realtor.com. She's a shyster and thief. We had a verbal agreement, which I have in text form, to return 3/4 of our $13,000 security deposit.($9,750). She only returned $9,100. When confronted her answer was "you signed it". Luckily, this was only a vacation rental. Based on this she shouldn't be trusted on a major home purchase. She has been reported to realtor.com corporate headquarters.
HOA fees are being falsely reported as realtor.com is pulling the data from MLS and posting the fees as a monthly fee instead of an annual fee. Huge deterrent for potential buyers on this heavily trafficked website. We reported the issue and the problem continues during this crucial selling time.
I have requested three separate times for Realtor.com to remove my property details from their website. They have not. The home that I own is not for sale. I do not want my property details on this website. This company is fraudulently advertising homes which are not for sale and they are using it as click bait. This company needs to be investigated for fraud.
realtor.com author review by ConsumerAffairs Research Team
Move, Inc. owns and operates realtor.com. It is the official website of the National Association of Realtors and uses data from the Multiple Listing Service (MLS).
Updates: Most properties on realtor.com are updated every 15 minutes, so users see up-to-date listings.
Selling tools: Homeowners interested in selling their home will find many informational resources on realtor.com. They can get an estimate of their home’s value, read articles about preparing to sell a house, look for a local realtor and more.
News: realtor.com features news stories about housing trends, informative articles about buying and selling houses and national interest rates for mortgages.
Local information: Prospective homebuyers can browse cities, zip codes and even specific neighborhoods to see market trends and school district reviews.
Search options: Buyers and sellers can search for real estate using several types of criteria, like property type and the number of bedrooms. Once visitors have selected the area or city they’re interested in, the local information, realtor contact information and other site-wide features change to ensure most everything visitors find will be relevant to their desired area.
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