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Customer does not come first! Pathetic. Lying and unprofessional service starting from Amy ** in Sales up to Klif Andrews President of Pardee Homes Las Vegas, in addition to other Pardee employees. Poor quality work with lack of supervision overseeing third party contractors resulting in incomplete and uninhabitable homes.
I love the house, however, the first heavy rain our master's room closet roofs start leaking so bad that even water came inside the light shades. Called Pardee and came late, fixed it. Since California barely have rain, we have the house rented. Before the renter completely move, we have another heavy rain and at the same area, water leak again and as usual called Pardee customer service refixed same area where the leak came from. Just over a year we didn't have our renter renewed the contract since my daughter's family decided to move at Beaumont.
Heavy rain came again and as usual same place leaked again and as usual Pardee came and fixed again. Then another rain after another year, roof at the same place leaked again and same as usual called Pardee customer service. This time because of annoying issues Pardee called Australian independent roofer, not to fix but I guess according to my daughter, they just assessed the cause of leak.
I believed, my daughter and her husband saw them (Pardee and Australian roofer) was having meeting quietly far from them. As they understand the independent roofer was suggested to do more repair but seems Pardee customer service didn't agree. Now, we have another almost a week rain and as usual, same place leak again. At this time Pardee claimed our roof 10 years warrant have already. We live at another house just across the lake. Luckily we do not have same problem that our other house have. I believe the house at ** was not built according to specs.
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We bought our house when it was a year old in 1994. There were some "issues" in the HOA statements that the previous owner had inquired about drainage on the side of the house. PARDEE sent out their survey people who told us nothing was irregular. Fast forward to about a year ago, when our pool maintenance guy started noticing that the drainage wasn't working properly along the side of the house. When looking into it, we consulted with a rooter/drain company and found that the drainage was not making it all the way to the street outlet. I contracted a drain specialist who dug up my front yard and found that the original drainage had been installed more than 18 inches BELOW that of the foot or so drain to the street which was only about 4 inches!!! WATER and MUD was collecting for years and barely making a trickle to the street!! HOW CAN WATER FLOW UPHILL???
There was another house as I recall that had sued PARDEE for water damage to their house about 15 years ago. I know it's a long time now, but the drain guy said it would take some years for the mud to collect all the way down to he curb. Now I'm looking at thousands of dollars and a sump pump to correct this. A call to a lawyer or class action with my neighbors would be in order!!!
PS - Don't even get me started on the cheap interior/exterior paint, crappy single paned windows (which we had to replace 3 years into the house) and shoddy cabinetry work (the white and off white panels were mismatched on all cabinets). DO NOT BUY A PARDEE HOME UNDER ANY CIRCUMSTANCE. RUN!
I and my wife first contacted Pardee in December 2014. We were told that in 6 months the house will be ready and we will move in. And in May 15, 2015 we moved in! The sales representant we talked with is **. He is an exceptional man. He helped us from the beginning with we need it. During the construction time, ** sent us pictures and keep us posted with the updates. Pardee Homes recommended us a company for the mortgage process and the recommendation was excellent. It's true, I was very cooperative and I quickly sent all papers the asked for, but the company employees were very kind with us and explained everything we needed to know. I recommend this builder and if you are about to move in Henderson, and think to work with Pardee, you have to ask for **.
My girlfriend and I purchased a Pardee home in 1994, 6 years after it was built. We lived in the home for 10 years and we found out very soon that many corners were cut and we assumed that the builder of our home like to build them fast and cheap. The first thing we noticed was how cheap the windows were and that many of them had minor leaks or were very inefficient. We then noticed that our sprinklers hitting the front of the home soaked through the stucco, what should have been a moisture barrier, plywood or shear wall and into our living room drywall, causing a very large patch of mold behind our couch.
The list went on from there; two concrete slab pipe leaks, recalled furnace, leaking faucets. The slab leaks caused us to dig up the concrete floor for repairs and eventually we chose to reroute the pipes from the water heater, through the garage and into the first floor plumbing fixtures, it was a beautiful sight. The problem was that when they prepped the soil for the pipes they didn't use any or enough sand to pad the pipes from the concrete and it caused pin hole leaks. At least that’s what the plumber told us. The furnace had to be replaced because it was a fire hazard, we had to open a larger hole in our ceiling to bring in a new unit and at the time it cost us $1600.
Eventually many of us in the neighborhood got together to discuss our problems. I was actually one of the lucky ones, there were so many horror stories out there with water damage and mold. I will never purchase another Pardee home, I am writing this for someone else who may be saved from spending the money you worked so hard for on a very poor product. I was hoping they improved over the years but if you read the recent reviews they don't support any improvement at all.
We purchased our home in December of 2006 from Pardee Homes. Our community is Cordova at Vista Cielo in North Las Vegas, NV. We signed our final documents for escrow, etc. and closed in December of 2006. When we signed the contract to purchase our home in May of 2006, we were told that should the price go down before signing the final documents, the price at time of purchase would be honored. The price sheet given to us in May stated the base price of our home would be $337,950. I went in to the office to pick up something after we closed and noticed the price sheet dated 8/19/06. The base price for our home was now $302,950. This is a $35,000 difference that we were not made aware of.
I asked the sales rep and that is when the runaround started. She referred me to the main office where I spoke with someone named Tony. They referred me to someone else, etc., etc... I sent a fax to Karla at the fax # 702-932-8770. She told me that it was a "typo" and that wasn't an actual price. I asked that if people came in to purchase the home, were they told it was a typo? The price was stated on their company letterhead, so it should be legally binding. I never heard back from her, or anyone else for that matter. The interesting thing is that the "typo" stayed on their price sheet until 2/24/07. This is a 6-month typo?!?!?!!!
On 3/27/07, I sent the fax to Karla with my complaint. I had gone into the office earlier that day and saw the price was still at $302,950 on 3/27/07 and still dated with 2/24/07 date in the upper right corner. I went in the office the next day on the 28th after sending my fax to Karla and speaking with her. The funny thing is there was a new price sheet BACKDATED to 3/26/07 that had the price of $342,950. I believe that Pardee Homes had lowered their price and failed to tell us because of the housing bubble that was about to pop. I do not believe that the home price never went down to $302,950 and that it magically climbed $40,000 withing a month's period of time from 2/47/07 to 3/26/07. I feel that we are entitled to a refund of $35,000 from Pardee as well as an apology from them.
I was surprised to find reviews of bad experiences with onsite sales staff of Pardee. But my recent experience prompted me to dig a little deeper to confirm that this was not an isolated situation. For some reason this sales agent was behaving so badly I felt sorry for her.Truthfully, you have a handful of onsite sales staff who are good, but those bad ones needed serious attitude adjustment or be fired, period. In this economy where so many people are looking for work, employers have so many choices - they definitely need to do random quality check on their staff - unprofessionalism to the point of catty that made you wonder if you are in a sales office or strip club! So reading the reviews that may at first glance, seem out of this world is arguably, very much valid and still happening - no doubt!! I feel for the person who wrote in about her husband....I wonder if we have an encounter with the same sales agent. If anything else, it sure sounded a whole lot like her from the way she behaved. SHAME on Pardee for not standing up to Service to your customers!!!
Lexington Plan 2 in San Diego - We purchased a home from Pardee in 2001 and had nothing but issues with water leaking in from the French doors and entire wall. We have had to have the entire wall and 4 French doors replaced and the entire downstairs wood flooring. We estimate 7 months of our time in the house Pardee has spent repairing. Now, the leaks are just as bad or even worse since they have repaired them and Pardee refuses to even respond to us at this point. We have filed a complaint with the BBB but have yet to hear back.
Pardee Homes is a big company that is shady and irresponsible for the poor quality homes they build. My house has had major problems since the beginning: broken leaking pipes that flooded the house that caused mold problems; clogged drains in 2 of the 3 showers that stained and damaged the drywall; tape seams in drywall coming apart; defective windows that leaked in water from the outside; AC pipe that leaked cold air out; bad exterior construction on existing landscaping that caused floods from one house to another. The list goes on. Basically, they need to tear down walls, dig up tiles, and rip through your house to repair these major problems that arises and it creates a big havoc. There's really no reason that anyone purchasing a new house should experience this. They use the cheapest materials to build their houses and use unskilled laborers to construct the house. Things start falling apart after very little time.
They are in for the profit and there is no customer satisfaction with my experience. It's bad enough I have to deal with all these construction defects one after another. The customer rep is not responsive to new warranty requests to fix the problems. To have something fixed will take several months. The process is painstaking and frustrating. You will have to repeatedly contact them for anything to be done in any way. There's no response until you continue to email or call them. They are unprofessional in every level. I've never experienced anything so upsetting in my life. Their website boasts that they have won countless awards for customer service. It's all bogus, a big lie. I have complained to corporate about my problems dealing with inefficient customer service but nothing has changed - it's still the same. Stay away from buying a house from them. There is nothing but regrets here.
My sliding glass door shattered, suddenly and shockingly. I had no idea what to do. I called Pardee, I called my insurance company, and I called some glass repair people around the Las Vegas Valley. Every glass repair person I spoke to said it was not out of the ordinary to have that happen, the house may have settled a tiny bit torque-ing the glass just so, or a minute flaw in the glass finally gave out or any number of things could have happened. I was sitting less than 10 feet away from it when this happened and was facing the door. I didn't see any bird crash into it or anything, I was just amazed at how flip everyone was being about this, apparently exploding back doors were normal and I needed to relax a little.
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