M/I Homes Reviews

On June 19 2014, salesperson Marie, l wrote a contract for us to purchase ** from MI Homes. We did not like Marie, as she displayed an obvious sense of dishonesty and lack of product knowledge. For example, we specifically asked her if this quick delivery home had the certificate of occupancy, and she said yes. At the final walk through of the home, we asked the same question of the foreman on site that day, who told us that no, the certificate of occupancy had not yet been received. There were numerous additional circumstances, that caused us to distrust Marie, and we asked salesperson Curtis to handle our deal, and we did not want to be dealing with someone else who was dishonest.

At the time, we did not realize how vindictive Marie was, and that she and her boss Jeff ** would ultimately and unethically sell the house to a previous buyer that was never disclosed to us at the time of the contract signing. Marie told us in front of our Realtor, that she lies to Jeff ** all the time to get her deals to go through the approval process. Later when we met her again to buy the home, we told her we wanted Curtis to write the agreement, but she insisted. It seemed Marie decided upfront to discriminate against us. When we later overnighted the check, Marie was in the model Home at the time of the delivery. We have written proof that Marie refused to accept our check from the courier service. It is clear, she had a different agenda and maliciously worked against us on the purchase of this home.

Curtis returned from vacation and indeed worked with us. We signed the purchase agreement on 6/19/2014 and your authorized agent signed it on 6/24/2014. We had an executed agreement at this time. Since we had a cash deal agreement, we moved quickly to the closing date. On the day of the final walk through, we toured the property with the site manager. At the very same time we were there, a workman was on the front porch with a jackhammer, and he was digging up the wall on the front porch. It was explained to us that the laundry tub plumbing was not done properly, and needed to be repaired. This included jack hammering the wall to expose the pipes. We were shown that the pipes were not connected, and the error needed to be corrected. We received a written letter showing that the repair would be completed by July 4th. We discussed this with Curtis, who said MI HOMES would work with us, and we would not close while this major plumbing problem was causing the house to be ripped apart. The pipes were in the center of the cement wall.

It came time for us to give the check, after repairs were made, and we presented Curtis with a bank check for the amount that was shown on the HUD1 statement. Of course all the title work was completed, and the closing paperwork was all completed and notarized and in the hands of the title company. We were shocked to hear what happened next. We were told that the keys would not be given to us, and that a previous buyer, one that had come before us, had once again decided to purchase our home. We needed to await a decision from the Broker Jeff

So we called and talked with Jeff , who yelled at us and used foul language and told us he would do whatever the ** he wants to do, pardon the language, but this is how he yelled at us. He had another buyer and he was probably not going to let us buy the house. What a horrible and unethical man you have representing your company.

At the time of the contract signing, we gave a check for $5,000 deposit. We were told that they would not cash this check since our closing was in such a short time. So this was communicated to the title company, and the HUD was prepared without the deposit being used. We have learned that your company indeed cashed the check, making an overpayment as well for a house you did not want to sell to us.

When we started hearing the deal was falling apart, we had spoken with numerous management people in the MI HOMES management team. David **, Bruce **, and Robin, the secretary for the CEO. We have told MANY others in your industry about this conversation, and we have learned that the Broker has quite a reputation for being unprofessional to buyers. Other builders have said they know that Jeff ** is trying to drive the MI Homes business into the ground. We have learned that we are not the first buyers he has turned away with his obscenities

We understand that you spend considerable funds to attract buyers to your new neighborhood. Why then would you allow this behavior to exist on the part of your broker and salesperson? This bad behavior obviously negates all the advertising dollars MI Homes is spending, in allowing these unethical practices to occur. You now have unhappy people spreading the word to others that MI Homes accepts unethical practices as the normal course of business. Is it a normal course of business for MI HOMES to treat your customers in this manner? Why did MI Homes sit back and allow this to happen? We are in temporary housing waiting for our new home to be completed.

We were struggling to get any offers for our home. In November the MI sales rep called me to follow up on how the sale of our home was going, she mentioned someone was interested in our lot. I explained that I would be heartbroken if I lost the lot but we were in the process of negotiating an offer. She followed up with an email the next day for me not to be frustrated and not to worry. I then responded that we are losing a lot on our home and could use some relief. We asked if MI would take an additional $10,000 off. She stated she would see what she could do. A week or two later she contacted me stating MI agreed to take an additional $10,000 off if we released our contingency, we could even postpone building to give us more time to sell our home.

We agreed to and signed a contract in mid-December releasing our contingency. The sales agent mentioned that everything "should" be okay because of the 48 hour stipulation. My husband and I were confused because we were not aware we were even given a 48-hour notice. The sales rep again said not to worry, we should be okay. She followed up the next day with an email stating we were fine and the lot was ours. I asked what happened with the other buyers, were they still interested in our lot. She responded, "They don't like me anymore." I didn't think anything of it. After that meeting we had sold our home with over a $20k lost thinking we would gain the investment with our new MI home.

We asked for some structural changes where we signed an updated contract in January. We had already sold our home, moved our family and were living in a rental home with a 6-month lease. When we tried to follow up with the sales rep to set up an appointment to make our final selections to begin construction I could not get a response from her for two weeks. I finally texted her and asked her what was going on. She stated she was working on some issues but would call me. She never did. On 1/24 she emailed me to tell me she had good and bad news. The bad news was it would not work on the lot we had a contract on, not to mention it was the last lot in the community but we could build in another community. She tried to make it a better deal. The fact of the matter was the other community was not as nice and the location was horrible. It was not convenient to the hwy, shopping, grocery, etc. When I asked her what happened and how could this be possible, she continued to evade my questions and continued to try to sell us on the less desirable lot in the other location.

I had to send an email to their corporate office where the VP of sales for that region returned my call. He was arrogant and not empathetic to our situation at all. He started speaking legal jargon stating our contingent offer had expired and our 48 hours was up. When I explained at no time were we told we had 48 hours and at no time did anyone tell us we no longer had the lot, his response was the sales person should have. He also continued to pitch the other lot. He also stated that was a risk our realtor took and was not wise on his part. This remember is an MI program they push to get homeowners to sell their home. Only when I threaten to contact an attorney did he say he understood my frustration and would try to work with me. He did not have a response on why the sales rep continued to pursue me, where we signed two additional contracts since November where they claim our 48 hours was up.

MI misled us to believing we had an active contract. They were aware we sold our home at a major loss, moved into a rental and our realtor sold our home for free. They are hiding behind contractual terms even though they also did not follow their own process. In the contract it states if the purchaser (us) fails to release the contingency within 48 hours, MI would return their earnest money which would release them from any contractual obligation. To date MI has not returned our earnest money.

Oh and yesterday even though I couldn't tell you why it happened, the bull dozer ripped out the transformer which shut down our electricity in rows of homes. Thank God because I thought the poor fool was afraid of being electrified the way he sat in the dozer for 20 min. Ahhh Just to note I feel the property rep is just awful unless you happen to be a uninformed buyer. She seems to be very quick in dialing 911 on residents with community concerns. Have a great day! 2013

On April 23, I called 3 weeks later after hearing nothing. Cheryl explained that spring work was starting later this year and that I will definitely hear something by May 3rd. On May 3, I called back this afternoon after not hearing back from anyone again. Cheryl promised that someone named Cliff would call me by the following week. May 19, over 2 more weeks have gone by and still no one calling back or responding to multiple earlier calls. Filing complaint today to hopefully spur this company into action.

Our home is maintained correctly with all guidelines M/I gave us during closing of the home. I also have had to replace 8 windows in the house because seals are breaking in them! M/I lifetime guarantee is with the manufacturer and not M/I! Manufacturer is out of business now and no lifetime guarantee exists! The more recent problem is that of exterior trim on windows have all become rotted to the point you are able to touch and poke finger through like wet cardboard. The same Home Warranty inspector who claims leak in family room being a homeowner maintenance issue is claiming that the rot on trim is homeowner failure to maintain.

Further research into this matter is that the product M/I used has had recall on it and is no longer being manufactured! When confronting them with this and a copy of the email from the actual manufacturer, M/I still refuses to honor their Home Warranty! Bottom line, M/I Homes seems to find every excuse as not to honor their Home Warranty and to pin it back on neglect of the home owner. Think twice before building an M/I home! Move up to M/I and get screwed or the "Build with confidence" is only that be confident that M/I will screw you over.

Each of those points seems to be very shady. I told their engineer as well as the customer warranty people that it doesn't seem right and I believe the crack will return. They claimed it would not. Within 3 months, the crack is back and they are here repairing it yet again. Only now they claimed that it is the tape seam and it was repaired too many times and will not hold. They cut out a section of the ceiling and replaced it now creating 2 seams rather than the one original. Besides the ceiling, the caulking behind my kitchen sink has already turned black! I have been in this house for 1 year and 8 months! Upon their examination, they said that I have to replace it. They can do nothing! And they told me I have to be careful with the water and can't put the sponge next to the faucet! I have never had an issue like this or heard such ridiculous instructions.

Prior to this, I had a toilet issue in my master bath which was addressed and fixed to satisfaction. However, within a week of that repair the second bathroom started with the same issue. They said nothing could be done because it is a different room and there was no prior ticket on this. Keep in mind this is the same make and model toilet just a different room. Mind you, these are only the current issues. There is a stack of others that has occurred as well. My wife and I spent the extra money on a new home feeling we would not have to worry about issues and spending money for the first several years or so yet we are forced to either pay for repair issues and or have to make continuous arrangements for repairs to get done that shouldn't need be done. MI has used substandard building materials and design.

As it deteriorates they do nothing but side step and make excuses for the issues. It has taking continuous complaints to get work done at all. It is such type of business that is causing America to crumble. I want a copy of the plans to the house and a copy of the engineer's findings in regards to the cracking issue. In regards to the toilet and the caulking issue, I want both replaced.

After being insulted and felt threatened by the supervisor in customer care team, I reported my concerns to the BBB. After filing complaint, I received a call from an executive of builder and 5 people were inside my home telling me that they will fix the problem. In January, they masked the problems, but did not fix the problem. My home reaches 67 degrees only, inside home with the heat turned on 75 degrees. The floors are 32 degrees.

I suspect that there is a defect in home and/or the slab was not properly insulated. I have voiced my concerns and nothing has been resolved. I reported to the BBB again and told the builder that I would seek legal advice if the problem was not fixed soon. I purchased a home for comfort and I have not lived in home comfortable since moving in.

Since contacting the BBB and telling builder that I am uncomfortable, cold and will seek legal advice if needed, the builder stated that in their policy that they will not communicate or work with me. This is a violation of my right as a consumer! I have been forced to contact legal action. Buyers beware of M/I Homes. I am living in a home that has floors with a temperature of 32 degrees. There is a 12 degree difference from ceiling to flooring on first level. It is very cold inside my home with my heating system set on 74 degrees. I have increased the settings to 78 degrees but it does nothing to help the overall problem of heating home. The cold air entering home is overpowering the temperature in home.