M/I Homes Reviews

The guy at M/I Homes worked with them very well and all the questions were answered. All I did was sign the paperwork. I had a 675 credit score. But there were a lot of little things that needed to be done on my credit or had to be recalled before they could do the loan. During that month, I spent at least five hours on phone calls with Stephanie. This girl was invaluable to me because I didn't know that there was something called buyer's remorse. There was one call at 11:30 at night where she talked with me and just calmed me down. I even went out to dinner with this lady after I bought the house. She was just so nice.

Very poor craftsmanship and quality. Kitchen sink fell down 2 years after installation. We have had nothing but problems with this house. Every light has failed and needed to be replaced. Kitchen drawer faces have come off and dropped to the ground. Doors become misaligned and now this.

Our experience with M/I Homes was good. But the financing part was a little bit of an issue. But building the actual home itself was smooth. We didn't pick anything. It was already a done model, so our experience was probably shorter than most people's. The house was built, so we just closed and moved in. We got our one-year touchup. Stuff is still tracking a little bit. So, overall, the quality is fine. It still has some settling that happened after the one-year mark. So we had to take care of that on our own.

I went to a garage sale in our neighborhood, and M/I Homes was still building. I reached out to a Realtor and asked her for some information and she connected me with Krista, the person who helped us pick all our stuff for building. Cost-wise, it made more sense to build because the houses and the size that we wanted were the same price or more. We built the biggest square footage but with not many upgrades, so that it was in our budget. We signed everything on June 11th and then, we moved in on January 20th. It was smooth and it was exactly as it was explained in the walkthroughs. The longer we live here, there are things that I notice that are showing wear and tear when they maybe shouldn't, like the molding on the bottom, around the outside of the house or the inside of our home, the baseboards, the paint, and a little bit here and there. But not a lot. Some of the stuff in our kitchen is also showing wear and tear. But it is what it is.

My Realtor was made aware that there was a spec home left in the sub that M/I Homes was still looking to sell. We went and took a tour, and we ended up liking it. At the time, there were some good incentives if you financed through M/I Homes, and that was a selling point for us. It was a brand-new home, but it was already built, so we didn't have to go through the process of building and picking things out. We liked all the finishes, which set it over the top for us. The rep was informative and offered to show us if we wanted to come back and look at the house, or bring our parents back. He was helpful in that regard and went above and beyond. He was awesome to work with.

I wanted a new build because it has updated materials, better environmentally, sound, and less warranty issues. I accidentally came upon M/I Homes while looking at Saline, Michigan and the rep who assisted me with my purchase was really thorough. He was open, very responsive, and quick to bring help if asked. I would have been great to have more options on the homes. But for the price, the home is good quality.

Nikki helped us go through everything. It was a little tough on the negotiations, but that's part of her job. She was great. She listened well to what we asked and provided solutions that helped us sort through the different choices. We were very comfortable going through the process. We built several houses to get it. The build quality is excellent. The builder we had, Jimmy, was fantastic. He is, by far, the best builder I've had out of any of the homes that we've built. The community is nice. I like that it is a little bit hidden. I would recommend M/I Homes. We've had a couple of warranty things and they've been taken care of well. When you build a home, there's always going to be something, but everything worked out very well.

My home needs all windows replaced in under 3 years. Even after multiple complaints M/I Homes puts the responsibility on the homeowner knowing windows should not look like this. Instead they advise me to decrease the humidity in my home and raise the shades. This has been their suggestion or to contact the crappy window vendor that they selected because they say it is not a construction defect although all the pouring water will damage my walls and the wood. They say, "Too bad we won’t help." I even have to put plastic to my windows to keep the heat inside. Just terrible. No way anyone should purchase unless you are allowed to choose all vendors for your home because you will be stuck with horrible treatment and a $40,000 bill after paying over a half million dollars for your home. Unacceptable.

I purchased a new build in a new community (Goodland), Prairie Ridge, TX. Dec 2024. I inspected the house several times during the built when the workers were gone to find beer cans on my bathroom floor and pee in both my tubs. GC stated he would look into it but nothing came of it, I was only told I would be given a clean house. Now that it's been a year I find out M/I Homes lender screwed me over on my property taxes. He used taxes for a vacant lot so now my escrow account is short by over $10K.

I did not get approval for loan and they kept my $5,000 earnest money. In the purchase agreement, it states the earnest money is returned if the loan is not approved. I am 66 and on SS, I needed the money. It’s sad to think they can rip people off like this.

We're so sad because M/I sales lady Shannie in Justin, Texas ended up lying to us. We trusted her and thought she was really going to help us. She does smile and put on a nice front but will not be honest. Even when there is proof right in front of her. We want to buy a home from a company that has integrity and won't lie. Praying we can find a wonderful home from a trustworthy company.

Let me start by saying the supervisor at Trailside in Cincinnati Ohio is drinking beer and smoking cigarettes in his truck all day long. Been working in construction for 25 years and he is the worst thing I have ever experienced. New houses have so many blemishes, fresh concrete is cracked and I'm not talking about the terrible driveway jobs, the front porches are so bad. The trades are always faced with inappropriate work environments. OSHA has been all over this supervisor (Danny). The plumbing inspectors are sending letters to the state because of the lies and shortcuts he takes. Never buy homes from Trailside, your issues will start from the moment you move in, if you have to deal with Danny then you will be completely disappointed.

We were very pleased when we purchased our home but as time has gone on, we have had nothing but issues. We have been in our home 5 years and have had to replace windows, replaced appliances, dealt with a roof leak, hundreds of screw pops, cracked ceilings and corners, yellowed cabinets and separating hard wood floors. The only thing worse than the materials is the craftsmanship. I highly recommend looking at other builders.

It was all good until we ran into the VP of Contruction, Parke **. We asked about looking at our backyard due to not looking as good as we expected. As soon as he introduced himself to my wife and I, he began his degrading demeanor and words. He then started telling and showing us aggressively what we signed. He would not listen and keep telling us that this is a starter lawn and it looks good compared to others. He continued to talk over my wife and to me was disrespectful. I refused to speak to him and told him that. Poor people, if they had to or soon have to even speak to him. I refused to speak to him due to his condescending, aggressive behavior.

Poor Craftsmanship and Disappointing Experience from M/I Homes. If you're considering M/I Homes to build your home, I strongly urge you to look elsewhere. The craftsmanship throughout our build was shockingly substandard. From the moment we moved in, we noticed glaring issues: leaking valves, ruined cabinets, wet carpet and pad, truss uplift, separating LVP flooring, leaking windows, cracked ceilings and walls, uneven flooring, a front door that won’t open in the winter, and sloppy paintwork that looked like it was rushed by amateurs.

M/I Homes is a fraud thieves company. Please be aware of them. Never ever give your hard earned earnest money to them. If you ever back out they won't even give you a single penny. They are giving us stress and anxiety and we are having a hard time as a family because of them..

Bought a new townhouse with finished basement from MI Homes. Last month, we suddenly found the carpet‘s wet and the furnitures remolded. We were told to cut the dry wall and we found one Rod hole is not sealed! So the leaking issue is there since day one, but because of the insulation and drywall, we didn't notice the issue in the 1st year which means MI homes won't cover all the loss？

My personal experience and opinion of M/I Homes Moran Ranch Willis, Texas. I will list the issues that we have dealt with and are still dealing with in reference to this builder. First nine days after closing spent in a hotel due to the fact that Tankless Water Heater was broken, unable to fix then waiting on parts which did not correct the problem. End result new water heater installed. Should have been found by their Building Superintendent prior to closing.

I built a home with MI Homes, and unfortunately, I cannot recommend them to anyone. From the beginning, their sales team made impressive promises--many of which turned out to be misleading or simply untrue. Once construction began, the experience quickly deteriorated. The construction managers were polite and responsive--until I signed the 30-day inspection report. After that, their attitude shifted dramatically. Any issues I raised were met with a dismissive "not our problem."

If you want to live happily in your home, please—stay far away from this builder. If I could give -10 stars, I would. We bought our first single-family home at the end of 2022. As a young family with two kids, we were full of excitement and hope. But now, all we feel is disappointment and deep regret. From the beginning, everything has been a battle. They dismiss nearly every issue with, “That’s not covered.” We discovered mold upstairs because the roof is falling apart—yet they told us it’s not their responsibility. When the exterior paint started peeling just a year in, a professional painter told us it looked like the builder skipped primer or a topcoat. That’s not a mistake—that’s negligence.

MI Homes built our house 8 years ago. We have found so many issues such as our deck has no flashing so water got into our basement walls, the furnace was installed in a very odd location and configuration, our siding was installed incorrectly and is severely buckling after only 8 years (confirmed by 2 separate companies), the vent for the HVAC was installed without enough space so the pipe sweats and is rusting, the basement window was installed incorrectly and has been leaking, and the drains we had installed in the basement to add a bathroom later were placed so close to HVAC and water heater that we have to move them before finishing our basement.

Experienced team and great attention to detail. Responsive construction manager. Communities are built in great location and amenities to bring resident together. Easy connectivity with modern tech in houses.

Very bad Customer Service support from M/I. We moved to our new house 18 months ago in Florida and the A/C unit downstairs is not working. The A/C provider came to our House and said we need to spend 2K to fix the A/C unit. We wrote to M/I to figure out a solution and they never came back to us.

This is absolutely some of the worst interior workmanship I’ve ever seen. It ranks at the top of the list for garbage. The amount of photographs that I have on how poor the workmanship is stunning. They don’t even know how to run shoe molding properly. Instead of putting the holes in this house, they caulked the holes. Absolutely horrendous doors open and close on their own. My countertop is put in and two pieces and they both go in on an angle not acceptable should be a stray edge. The list of things is incredible.

If you are considering building a home with MI, just DON’T! We convinced ourselves building a home $600,000+ that we would receive a decent product. We were well over $600,000 after NOT using their closets systems and using our own contractor to do the tile on our fireplace. Our home is an embarrassment. We have granite that is chipping out in chunks and was cracked at installation by the sub par installers provided by MI Homes. We have been in contact with the installers, the supervisor on our job and have even been in contact with executives in the corporate MI system through our realtor, and they refuse to do anything to fix the problem, claiming chipped granite is NORMAL!!!!

Charges top dollar and pays bottom for materials and labor. Work looks and feels like it was put together with materials the contractors found in junk piles and assembled by drunken toddlers. M/I will not let you close if you insist on using an outside inspector, which should have told us everything. We have since found walls that aren't straight, windows that rattle like crazy and barely keep out the cold, damaged doors, broken trusses and other supports, etc. Once they get your money, they stop caring about you, or at least pretending that they ever did.

The sales team was super helpful during the purchasing process but that's where nice things ended. Their warranty is worthless. They will not cover repairs such as a fence that blows down after 4 months, dead lawn from day 1, a latch in the garage that pulled the door off the hinges. They are arrogant and their attitude seems to be "arbitrate if you want" but that's a $875 cost out of pocket and at least a 6 month process. They use cheap materials (valves, hardware, etc). Avoid or you will wish you did.

We are in contract to build in M/I Homes Sky Crossing neighborhood in the Dayton Ohio area. While M/I Homes builds a solid, good-quality product, the experience overall has been a disaster. Our sales representative, George, lacked basic knowledge about the options he was selling and consistently provided incomplete or incorrect information.

I'm currently renting a home built by M/I Homes. My advice: avoid this company. Their homes are constructed with cheap materials. They sold an unused model to my landlord and then relied on numerous "out of warranty" or "as is" excuses. A reputable builder would address the minor issues I discovered upon moving in. I sent a text message back to the sales and warranty personnel getting better result to my complaints. Check out the openings in the attic plywood flooring.

I have been living in a new home built by M/I Homes in Michigan for almost a year now. I did not want to leave a negative review, but I cannot in good conscience, recommend this business to anyone looking to build a new home or buy an existing one. My home has had a multitude of issues - some that were addressed, and many that the company was unwilling to make right.

I have toilet is leaking from the base I think slow leak, Builder sent Their warranty plumbing out, they claimed it is good, One of the toilet feel like uneven, all the caulking crack missing some place, When flushing toilet a few times Plumber claimed no leak but my video see very small wet spot. They won’t send another plumber for second opinion

Been living in my new home for 3 months and waking up to my first floor being flooded out. Keep in my house is new construction, new build. There were so many red flags everywhere. It's too frustrating to deal with especially at winter time. Having puddles of water everywhere and everyone keeps pointing fingers, and I’m the one footing the bills. It’s ridiculous.

We were on vacation in Sarasota, FL in August 2024 and decided to look at new construction at Sweetwater Lakewood Ranch as our retirement home. We worked with Beverly (who seemed very nice at the time since she needed to make a sale) and gave a deposit. As soon as we returned home my husband learned that after 30+ years his employer will be retiring and he will be losing his job. We immediately contacted Beverly (who was very short now) and she asked us to provide a letter on my husband's employer stationery confirming that and we complied. Shortly after Beverly replied that her management said "We either have to close or will lose our deposit".

One word. Run! Two words. Run fast! I can't list all the issues with the home due to the character limit, but if you like poor quality and even poorer quality materials, go with this builder. Everything from numerous foundation leaks, mold (entire basement), damaged-broken appliances, holes in the bathroom tile, mishandled damaged cabinets (Level 4), damaged flooring (level 4), poor insulation installation, damaged siding, damaged poorly installed porch posts, lawn never grew (waited weeks after topsoil was put down to lay the sod, by that time it was brick hard from baking in the sun), bathroom grout started to break apart after 6 months (wasn't even home during that period), all the LED lights went out after 3 months (they were used, not new). I find something new everyday, all not covered by warranty (1 year). Customer care team doesn't care very much, should change the name.

Less than 2 years old and we are replacing a breaker because they didn’t put the gas stove on a dedicated circuit like they were supposed to, $400 later. Plus flickering lights as well. What else did they do wrong?

Has been a nightmare. They don't fully address items on their walkthrough. I purchased a house with a fence and now they say I won't get the fence, it's not their responsibility. Horrible customer service. They drag their feet and are very shady.

I purchased a home with MI Homes on 2019 and the buying process was excellent and the construction Manager Zach was awesome, that being said 3 years later I have water intrusion in my Master bedroom and destroy the laminate flooring I had. I call Tim Vice president of Customer Affairs and I explain the situation, he immediately without inspecting the house said poor maintenance on our behalf because we have not paint the house and fix cracks on stucco which I’ve always done, so I decided to do my investigation and found out that the water was going through where the foundation slab and the wall met.

We bought a brand new house in 2020 in Fort Worth from MI Homebuilders, and three years later, the tiles started to tent and crack all over the lower story floors. They sent their own structural engineers who determined it was improper curing of concrete and foundation shrinkage, but not foundation failure. They were poor quality tiles with even poorer quality grout used. They have refused to respond to our warranty requests and tried to blame the whole situation on us. Nobody should have to replace the floors in a brand new home within three years due to shoddy and cheap materials and workmanship. Do not make the mistake of going with them or expecting to be honored by their warranty once you have closed down. Sorely disappointed!!

I agree with other reviewers, I would give it a “0” if possible. We had multiple items that had issues our first year, the motor of whirlpool tub, the roof leaked, garage panels were bent, etc. after the one year warranty expired, we had soggy drywall around our shower. The shower glass was installed poorly, causing water to seep into the drywall causing mold. The kicker was 4 years and 6 weeks into our home, our tile tented in the middle of the night. Apparently, M/I had known of the poor quality tile and pulled it from their showroom. They secretly offered a 4 year warranty but didn’t notify anyone. They refuse to help us. No one buys a brand new home thinking they will spend 10K on new floors in four years.

I have never been so disappointed in a home builder such as M/I Homes. I moved into this new-build 2 years ago and since then, I've had to replace the mother board on my dryer after a storm due a non-existent surge protector.... in Florida.... lightning capital.... That makes sense.