M/I Homes Reviews

Examples include - master bathroom tile that was not level (tile is now chipped and levels are worse after attempting to "fix"), leak on front porch due to incorrect installation of siding, large amount of siding had to be replaced due to incorrect installation, garage door painted wrong color (still waiting on fix as they cannot find correct tint), drip edge around house bent, multiple bedroom doors that would not close, subfloors not secured well enough (led to carpet needing to be cut, pulled back, glued back together), scratch in glass window (won't repair because it was not found during initial 1 hour walk through), framing around garage door that needed to be completely re-installed, drainage issues in back yard, the list is endless... In addition to things that needed repair, cosmetically, the workmanship is just that of pure laziness.

The company is producing these homes so quickly, that there is zero attention to detail. The caulking is atrocious, there are paint splatters, angles are off, they left pencil marks on doors where the handles go, things are not level... In all of my surveys, I have given low ratings and poor reviews. I have never once heard from a person in a managerial/leadership position, to even acknowledge my dissatisfaction. For a company who wants to say they take such pride in their customer satisfaction, their actions couldn't be farther from the truth. For anyone looking to purchase a home from M/I Homes, I would highly discourage you. The company does not stand by their word, does not produce a product worth spending so much of your hard-earned money on and unfortunately does not care about your dissatisfaction or unhappiness.

Phone call followed from Diego (mortgage broker) saying that he still can provide mortgage on my salary alone which is laughable since no independent bank will do that and we still have our primary residence and some outstanding loans. This is not our first purchase and banks always wanted to make sure that you are able to afford to pay loan that you take but since M/I Homes doing their own financing all they care is putting you on the hook and don't really care if you can afford to pay it. We filed the complaint with BBB requesting our deposit back and M/I Homes reply was that we can liquidate our assets (which is our IRA retirement money) and go ahead with the purchase. These heartless business should be ashamed of themselves for praying on retirees hard earned money. Hopefully, potential customers will see them for who they are...

I don’t know but it seems to me that the walls are not flush with the foundation and the water is going in that gap. Send pictures, emails and so far they have not change their last determination. Before you buy from MI Homes make sure your foundation and the walls are where they are supposed to be because water will go in the house and MI Homes won’t accept responsibility. So far 100 people in the community have reported the same issue and after all the complaints all they say is that the houses need new paint.

On August 15th, I reached out vendor/installer Del Air AKA Simpson per builder warranty. Same day Del Air came to diagnosed a leakage on the evap coil and need to be replaced, warranty will only covered the parts and not the labor with a bill of $1900.00 for labor. M/I HOMES Builders (TIM) said that they did not cover HVAC system. On August 19th, I placed the order with Del Air and they assure me they will receive the part within that week and they will call me to install it immediately. I followed up with Del Air on August 21st and 23rd. They told me that parts department has not provide them an update. Also, on the 19th I contacted Carrier to ask the reason of the delayed but they refuse to provide me any detail until I filled out the questionnaire.

On the 23rd during second call with Del Air I asked for help to fill out the questionnaire but they told me their parts department closed after 4PM when Robbin told me to call after 4PM to get an update. On the 26th, I contacted by email Carrier after Del Air assisted filling out the questionnaire. On August 30th and even today September 3rd after any calls and emails neither the builder, service provider provide any resolution. I have a young child (4) year old who had surgery last year has respiratory issues. I'm desperate. The house is 90 degrees at night because we live in Wesley Chapel, Florida. And I started to feel the humidity in the house and I’m dealing myself with congested air passages. I need the part or replacement of the HVAC since the part does not seem to be available.

No special to point at.

This company called M/I Homes build house with Cheap materials hand you over to HOA to continue to charge you every month for nothing. $25 for late fee, they change interest on you again. This company are heartless. Please don't Fall for their nice words.

Also, when I opened the 3rd window which was rarely used, a part of the frame fell in between the inner and out part of window, breaking it, so I was unable to close the window (in Florida during the summer with daily afternoon storms), and one of the 3 bedroom window's glass is not in properly so it rattles loudly every time a car drives by or there's any noise from outside, M/I homes refused that warranty as well. Then the under-counter lights stopped working and needed to be replaced, the master bathtub began to leak, had this issue over 4 times, which flooded all into the ceiling, causing damage, the marble 2 sink master counter was put in incorrectly (in an obvious way, which looks ridiculous), not sure how it made it past inspection.

The cheap washer/dryer units they put into their new homes flooded the entire upstairs and downstairs, destroying everything, after having only lived in the home for a little over a year. The garage door key pad stopped working after a year, all doors (inner and outer) are uneven, leaving large gaps, every wall is uneven with large lumps and indents, making it look like it was done by an amateur, and with the flat paint and design makes it even more obvious. The molding they put in around the interior looks like a toddler painted it and looks like they used different paint colors with different finishes and the workmanship is atrocious.

The flooring is completely uneven, the concrete slab from the screened in patio they installed immediately shifted, making it difficult to open the screen door and again, is so uneven all the exterior mulch and every lizard, snake and critter gets in, so I have to stuff plastic bags under the door so they don't get in the house if I open the sliding doors. The frame of the large 3 panel sliding patio door frame is so crooked the 2 large panel screen door won't close all the way making it impossible to lock. Mind you this is all just in the first 1-2 years, and M/I Homes refused to repair any of it, so all those repair costs are on me. They know their workmanship is horrible yet, they refuse to correct any of it.

Then just TODAY, as I'm sitting on the couch reading, I hear a massive crashing sound less than 5 ft behind me that sounded like an explosion, I turned around to see what the hell just happened and the large dining room light fixture M/I Homes installed (the "upgraded" more expensive fixture), just came crashing down onto my dining room table and is now hanging on by the very taut wires - the only thing keeping it from crashing onto the ground. These are all within the first 2-3 years.

Literally, ever since the day we moved into our then-brand new townhome it has had issue after issue and shoddy workmanship everywhere; and it continues to this day...literally, throughout the home. I will NEVER buy another home from M/I and will never step foot in one of their homes. They're all about making a quick buck...in Florida they just continue to cram new developments onto smaller and smaller parcels of land, wherever they can, especially townhomes. They're all about mass building, as fast as they can and as cheaply as they can.

We believe buyers should first like the plans before involving a realtor, as not everyone decides on a realtor right away, especially with new homes. It's impractical for a realtor to accompany us continuously during weekends to explore homes. While we understand needing an appointment (which we didn't have), the empty model homes and lack of a busy atmosphere made us question the necessity for such strict rules. We suggest M/I Homes consider being more accommodating to potential buyers for their benefit. Thank you.

The quality of workmanship is poor, quality of materials is poor, way overpriced for what it is. We have had many discussions with higher level management and nothing has changed since we moved in, even with the newer houses. They now say "I have nothing to do with that". Every single family house in our development is riddled with problems so badly we got our own inspector and a lot of houses shouldn't have been sold as they were. We will be pursuing legal action but it is greatly unjust that we have to.

They offered that I could apply the earnest money to one of their other developments up the street or the other about 30 miles away. Neither within the school district for my children. This was not an option. They stole my money because their staff did not get my email asking for an extension. They took my money because their incompetent lender could not qualify me for a loan within the timeframe required by them. They failed and they took my money. They are not trustworthy.

They never negotiate and refund earnest money in any condition, if I had known that I wouldn't have been refunded by M/I home even though I am not eligible financially, I would never make a contract with M/I for the long term honestly. I don't know, big companies give a decision in favor of the consumer in such a case, but M/I don't. Another feedback about M/I home, they are unresponsive to your email, They never answer your critical questions through your email, I don't know. Maybe it is company policy but it is not professional.

Every small requested change in the design was denied (even interior paint) when the frame of the house is still not finished. They have “price protection” advertisement and they increase prices 1-2K in our community every months. The same happening in other parts is the country where MI homes build new homes. Just to keep prices artificially inflated so they would never apply “price protection” they never intended to apply on the first place. I hope false advertisement and high pressure sales tactic will lead to legal actions. I regret I paid my deposit to this scam company. I’d rather donate money to anybody in need rather than filling already huge builder’s pocket with extra money.

The main reason for me sharing this situation is because I was denied a refund. I do not understand, the lender said everything was possible but when I got my assigned loan officer he told me that was never possible. However, he shared that I was misinformed and due to this I contacted sales. I had many other options but I went with M/I Homes due to Steven's hospitality and assurance on the numbers I was looking for. Now I am denied my refund for something I approached on time. If I was never going to get approved for the 1,800, if this was never possible, why was I not informed? If the lender would have shared that I would have cancelled on May 22th, because my money was not drafted out until the 24th.

Hidden Costs: Lot premiums are more than 16k additional to the base price. Missing Necessities. No refrigerator washer and dryer not included. Pricey Upgrades. Second bowl to owners' Bathroom. Other bathrooms upgrades. Laundry Tub cost 1k. Street facing lot brickwork 4-5k. They already knew which building would be the street-facing but didn't add the brickworks to the base price. Now it's an additional cost for the buyer. Also, consider the future resale value. A lot premium that you pay today won't result in a higher resale value in the future.

Another thing is there are few shoe molding in the bathroom which allows water to go through the ceiling and out the nearest vent. The ac is undersized, you will have a 5 ton handler and a 4 ton unit which causes static pressure and the ac unit will die before the manufacturer's warranty is up. The house has never heated or cooled evenly and the ac unit was installed with a cracked drip pan. My doors would not shut properly; they had to be reinstalled. All 17 of my windows have been repaired and now 4 of the repaired windows are bad again. The water in the sinks and tub do not drain very well and I have interior cracks in the garage. My cabinets were never primed which led to the paint coming off within 6 months of moving in. 

The builder is aware and they have done nothing but fight me every step of the way. The subfloor has a large crack in it but they choose not to repair the crack and put padding and carpet over it. The bath exhaust fan had water coming into the bathroom during a cat 1 hurricane and the builder's excuse was "what do you expect, there was a hurricane" by the time the winds reached us the winds were less than 60mph. If this house can't withstand 60mph winds wth do you think will happen when a really hurricane hits. They take your money and now everything is our problem. Their installers suck and so does the county inspectors that allow them to pass inspections knowing these homes are poorly built. We need to come together and sue them. There are plenty of attorneys out there; we just need at least 50 customers to file a complaint.

After our inspector came, M/I Homes has to send people to come fix the things he found wrong… I was given a window of when they would arrive, and they didn’t show up in that window. Called and spoke to someone and said that the crew was running behind by more than a few hours. This is my only day off from work. By the time they show up, I will have wasted my entire day by waiting for them. None of this was communicated to me. I had to reach out to them. Super unprofessional and I will say nothing but negative things about this company to friends and family who are looking to purchase a new home. DO BETTER M/I HOMES. Yuck.

5. paint issue and many more

And the worst part is no one responded when I reported the issue to customer care. They gave me many excuses not to visit and not to repair. Very disappointed.... I posted a review on their site 2 weeks back, and I got their reply but there was no action taken yet.

When I insisted that it be fixed correctly, he tore apart the brick and left a hole in the side of the house for 8 weeks, with torrential rains. I was going to be looking at mold as the rain soaked in between the inside and outside wall. One of MI’s claims is that they wrap their homes tight to prevent moisture from getting in... NOT TRUE!! When we finally cancelled our contract because of poor quality, the boss from San Antonio was suppose to call us back, which she promised after she toured the community where we were building, Greenspoint Heights, and took a look at the problems and all the pictures we sent.

Well, she never called back and then kept our $1,000.00 earnest money. I guess I didn’t realize that the promised “complete home” can be thrown together, mismatched, cracked, wet walls, large gaps in cement and build driveways that allow water to accumulate on the driveway just a few feet from the garage. All in all, if you want a terribly built home that you will have to fix major problems in caused by poor craftsmanship, well, no one wants that! Especially not in a new home!! Don’t buy an MI home!!

As we are driving back home we called her and she wanted us to go back the same day. Please keep in mind we are an hour away. So we told we would call right back. My wife tried calling back within minutes. She would not answer. My wife sent her a text of which Juliane did not answer. So we decided to drive back to Juliane’s office. I asked her upon arriving if she wanted to take care of the earnest money now or the following day and she told me she just sold the property to the next family that came in. What kind of nerves of her to make arrangements with us and then sell the property from underneath us less than 2 hours later. You have to be money hungry to do something like that. That is some inconsiderate dark **. How money hungry do you have to be to pull some ** like that. After you knew we were bring you the earnest money.

Juliane, you must not have any morals and are not passionate for Poe Poe nor your job. You should be ashamed of yourself. But I am a firm believer that things happens for a reason. Since I have read their reviews and I am glad to say that I am happy I did not make the purchase. Folks please read the reviews before going here!!! Good Luck!!!

I waited a week and a half to get my deposit refunded. It states in the agreement that if we do not enter into a contract the money is returned to me. When I still had not received it after ten days (3 days to take it remember), I emailed the representative to ask how long it will take. No response. I called the number and someone said they would have the representative contact me within an hour. No response. I call again and finally get a call back and am told that it takes them 30 days to write a check for the refund. So bottom line, you can't build what you want even though you will be the one paying for it and living in it. They don't stand by their own agreements (not allowing me 40 days) and they take your money quickly but are very slow to return it. Obviously this organization is only about the bottom line and not making sure homeowners are happy with what they build.

Our fence is also off the property line by 7 inches - the poles are supposed to be in the middle of the property line. The Director of Construction (I believe that is his title) said he would replace the fence and flip the panels. I looked like an idiot TWICE because the M/I guy didn’t relay the information to the fence company. It took MONTHS to get this resolved and still, technically, our fence is not on the fence line due to the fence company refusing to move the poles. I have pictures and videos of the drainage issues as well as the fence. The fence company flipped the panels but did a chop job and I had to submit another warranty request and fight to have the panels replaced (which is how I looked like an idiot in front of the fence guys twice).

A customer should NEVER feel like an idiot, especially in front of representatives of M/I and companies. We gave an honest review and were called by a representative who was angry that I questioned his integrity. Of course I did! I looked like an idiot TWICE due to him. He also said the areas of drainage issues would all be regraded but come to find out, only the back corner will be regraded. We shall see if that even happens. Our community is known for drainage issues and other builders install French drains with no fight. How do I know? Neighbors talk! Plenty of M/I homeowners are disappointed in M/I - and a house is a MAJOR purchase.

I am so extremely disappointed. There is a HUGE lack of communication from top leaders to those in their care which causes issues - the messenger and the customer wind up looking like idiots. We were warned by a friend from Ohio not to use M/I and I should have listened. I do not recommend them. The sad part is that we love our floor plan. The sales person will say ANYTHING to get you under contract and then you’re on your own. We bought a spec home but we have loved our builder and the warranty girl. It’s not their fault that their leadership doesn’t communicate. However, due to all of the issues we have had after closing, I do not recommend them. It has been a massive headache and I fought for several months and now I’m tired! I guess that’s their tactic - wear you down and you’ll shut up! Don’t buy or build with M/I unless you have plenty of time on your hands and the patience of a saint to be on their backs 24/7 to get things fixed properly.

Second, and this probably goes without saying, hire an agent and lawyer before even stepping foot in one of their communities. This developer knows how to play you. They will lie through omission and deceive you to try and make a sale. I know, real shocker right? The developer is not transparent and they do not have your best intentions in mind throughout the process.

I am just one of 80 plus villa owners in our community, and most of us have issues like this. Some of my neighbors have water in their basement that M/I has not been able to figure out. Our plans called for a 2 car garage and a driveway that holds 2 cars. We have 2 mid size cars, and I have yet to fit both cars in the garage. The ONLY way to fit two cars in the garage is to store nothing on the sides of the garage, so you can get out of the car. To park tow cars in the driveway, I have to park on both edges of the driveway. When I step out of the car, I'm stepping in the yard. My home is only 2 years old. I will be replacing the HVAC system with one that will heat and cool my home. M/I could have worked with me, but they fought me all along. I feel that I was lucky to get any service done. They have good floor plans, and that is what drew us to them. But at over a half a million dollars for a townhouse, I would expect better workmanship, materials, and customer service.

Don't get suckered into what looks to be a great looking package, You could end up a sucker like many in our Walden Woods of Laurel neighborhood have. I almost forgot to mention the By-Laws and Covenants. Ask for them and read them over well. Ours do NOT fit our community. They were copied from another community, but we are stuck with them for now. They are the rules, and you are required to live by them. Because you may not know your new neighbors yet, you could get someone on the board that would love to exploit those rules.

Original Review: Aug. 15, 2020

It is normally not part of me to write reviews, especially if issues comes up that is understood as part of human limitations. I am putting this out from another perspective altogether since there will be issues because we are not living in a perfect world. My problem with MI Homes is accountability in responding to core issues. MI homes seems to have mastered the act of deferred response in hope of being let off the hook when signed contract liability is closed and transferred to homeowners or the one year maintenance contract is over. However, I was surrounded by good and wonderful neighbors in a community built by MI homes.

It seems to me MI homes have baked into their agreement and documentation to game unsuspecting buyers in case something happens to protect themselves. My issues with MI home are twofold. We escaped the third one but the incident gave us a clue of the nature of company and its subsidiary. Keep in mind that we closed May 13th 2020. Please use that as reference point how MI homes responds to issues discussed below.

1. During upgrade selection of our new homes around later 2019 and early 2020, we had requested to opt for double wall oven (a gourmet kitchen option) on only one condition. The condition is that the double oven is going to be “gas powered” instead of “electric”. I made a note, sent out an email for clarifications and every time, the answer was. It’s going to be “gas”. The rationale behind our choice of gas over electric is because of the overall cost of operating a gas vs electric over a long period of time. We would save 65-75% on utility bill with a gas vs electric in a year.

2. Secondly, we were told that our sod was going to be laid before closing if weather is good. Fortunately, weather was good. We had the largest lot in the subdivision with about 0.40 acres. We never knew we were getting setup/prep-up for eventual cost cutting cost on MI homes part once we closed on the property. With good weather, the sod was not laid before closing. It was laid 2-3 weeks after closing (after liability has been transferred).

Watch out for the pattern of resolving issue that got me to write this review.

At orientation preceding closing, I called this issue out. I was told to send out an email and this issue will be resolved ASAP. There was no response, until after sending about third email reminder to at least have somebody respond (Note, we are few days:-about a day), someone called. I was told they thought I just wanted clarification. On closing day, we were almost not going to close on the closing when I notify my attorney about pending issue. The attorney suggested we will end up not having a place to stay since we already sign off with our former house. We got our first shocker when MI Homes representative said that since we have closed, there is nothing they can do. He however promised to get back to us ASAP on what options are available if he will be able to come up with any remediation in one way or another.

We never heard anything until after 3 to 4 weeks after sending out reminders. He even said upper management said there was nothing they could do (Please flip this if it’s something that was the fault of customer). Meanwhile, I had sent out an email way ahead of closing date under the suggestion of the MI representative during house orientation with us. This issue started before May 13th, 2020 and it’s still ongoing (08/15/2020). I can forward this email to those who maybe want to verify this claim

Because MI home deferred to lay the sod before closing, we were whacked with a lot of money keeping the sod wet. The city had to call us if there was any leak with the volume of water being used. My neighbors out of concern came along and said something like, “I hope MI Home did not put the burden of initial cost and maintenance on your Sod seeing me heavily working the lawn”. To add to this problem, a fraction of the lawn was “very very very” good because of the quality of the sod used for that section. Majority were struggling while some parts were dead on arrival! The MI home representative came and saw things after request and wondered why the sharp difference?

Again please check out the pattern of delay I called out now in MI homes response and delay tactics. We met MI representative July 7th, on July 17th after many many follow up text, I was told somebody was going to come again but nobody showed up until July 27th. The plan was to mow, aerate and feed application after which sprinkler. They were supposed to come back 10 days later. We did not see anybody again till today (08/15/2020) after July 27 2020; sprinkler was not setup as promised, no follow up after 10 days. I can anticipate another pattern; when falls comes around, I may hear another twist to the story that we do not lay sods during cold session. How are they going to make sure that the issue brought was resolved and the yards issue is properly maintained and resolved?

Now back to issue 1, one of the remediation plans was to get some funds in some form to help remove the burden of cost of running double electric cost over time into maintaining our yards (which was a separate issue). Even at that, the representative did not put anything plan/cost remediation on paper or email. He went on vacation, planned to be back and get back to us. Till date, I have not even heard any call or email. This representative kept assuring me that my assessment of how they respond to issue and my conclusion about their delayed tactics is not true and does not represent MI homes as a company. However, the facts and patterns tell another story. I am completely tired of chasing an organization down with calls and email when all that I am getting is one excuse after another. I do not know what else to do at this time and it will be a miracle to get things done before this month ends.

Lastly, MI homes have some very good representatives but it’s like the management is bottled up with cutting corners and making sure issues are not getting resolved. I do not know if it’s the representative that is presenting real customers issues as non-issues or the management that is responding to issues as non-essential service. Whatever, the case, there is communication gap between who is reporting issues and how it’s been handled based on directives from the management. MI Homes need to remove this stigma of dodging legitimate issues and earn the respect of customers. Adverts on YouTube and journals portray something good but the realities tell another story entirely. Once they get you sucked in, close your home, you are going to see another side of MI Homes not known to the public.

I will give one star because I got my basement leak fix and cabinet that broke apart after about 3 months that we moved into our home was resolved. Here is my story and hope this help someone and it brought some resolve in the heart of MI Homes to be completely take on accountability and customer service satisfaction as the very core of who they are!!!! Thank you.

We liked the home but again not the price. He continued to reach out and finally we agreed on a price (or so we thought). He promised additional discounts after said price due to employment industry etc. He lied (imagine that) and it was all down hill from there. The home was incomplete when we closed on the home. They lied saying that while we were closing certain items were still being installed that weren't, the fence was horribly built with what looked like scraps from another fence. It was uneven and it looked weathered and ready to break down. The door to the office was not completed and we were told that due to the timeframe (end of the year December winter months) getting the appropriate door frame was difficult but it would be done.

We were constantly pushed and contacted to set a closing date prior to the end of the year yet our home was nowhere near completion to meet the specified requests. We had already given a move out date on our previous home and were pressed for time to get the home built and completed. Steven lied and made empty promises every step of the way. When we would address the issue he was non transparent and would disregard our concerns and threaten to increase the price if we did not close before the end of the month/year. Reluctantly and with more empty promises we closed on December 27th 2019 and to this day we still don't have proper working office doors and they refuse to install the correct frame. They want to adjust the current frame which is cracked and broken.

I didn't buy a new home to have it built with used materials. This homebuying experience has been the worst and our home is not what was promised. The company has gone through 3 different contractors or building managers and have delayed repairs and completing the home up to par. They continue to disregard requests and are now trying to push back request to put us outside our one year warranty. The home is poorly built to say the least and amenities that were promised were not put in. We were supposed to have a community pool, a playground and center and instead they build more houses in the specified location.

They lack customer service skills and at times are combative telling us we aren't getting what we paid for. We are going to have to settle for what they decide to give us. I hate my home to say the least. It looks cheap and the poor quality workmanship and materials is evident. It isn't even worth 1/3 of the purchase price. This company is dishonest and lacks integrity. We have considered legal action along with others in the community who are facing the same issues. We all have a long list of features that were never installed in our homes that were supposedly standard.

They love you till you move in, then they try to ignore you. BTW...It took three months to get the repair done. Our front bedroom (office) had the ceiling ripped out with insulation dug from the front bedroom all the way down our driveway for a week and only got addressed when we went to the VP in this area, who also did not want to be bothered with us. We are beyond upset and are prepared to call an attorney as soon as rainy season starts and the roof starts leaking again.

Finally, they agreed to let me use my deposit to purchase another home before the end of the year. I then recently decided to look into the possibility of purchasing a much cheaper home so I would not lose my deposit that I had been saving for so long. I was told that I still have to give them another deposit to create the contract and that the money will be used towards the purchase of the home in addition to my deposit. I am sure you can understand how upset I was to hear that they want even more money when they should have returned that deposit in the first place. I am now working with a real state attorney to recover my money given that I was not able to proceed with the purchase due to Covid -19. I DO NOT recommend doing any business with M/I homes. They are extremely inconsiderate and have no empathy for how this uncertain times are affecting people's lives.

For example, the standard toilets are tiny, and about 12 inches off the ground-laughable. And there are no upgrades. We had to have them removed and replaced with adult sized commodes at our own expense. None of the cabinets in the home came with knobs to open easily. Not even as an upgrade. We had to have knobs and levers installed on them at our own expense. The cheap, simulated wood linoleum flooring in the living spaces will tear at the slightest amount of pressure. Even the doors to various spaces give away the cheapness and pettiness of this builder. The bathroom doors look like closet doors as they are so narrow (24") wide. The closets are even more pathetic at a mere "18" in width. This builder further cuts corners by dropping the ceilings in the secondary bedrooms and bathroom to 8' versus the 9'+ in the rest of the home.

As the home was rushed to close by a specified date, the quality and workmanship are obviously absent. Doors do not stay in the position you leave them, either continuing to open all the way or worse, closing on their own. Door hinges began squeaking and groaning after a week in the house. After a recent rain storm, the floor by the backdoor was covered in water that leaked in from the door. There is further evidence of shoddy workmanship throughout the house; uneven paint textures, loose hardware in bathrooms, light switches that are illogically placed, poor lighting in some spaces, and loose faucet fixtures.

A few days before closing we conveyed our concerns that things were being rushed to complete the house, and thus not being done right, to both the sales person and to the Construction supervisor, but neither budged to try and accommodate our concerns and possibly push the closing date back a little to ensure everything was being done in an accurate and careful manner. The only positive things I can say are that the location and floor plan are good. However, if we had it to do over again, we would have most definitely gone with another builder, such as D.R. Horton, Lennar, or KB. I believe it is only a matter of time that we have issues with many items on this home.

At the end of construction, we received a bank refusal of financing, and the builder categorically refused to return our deposit of $3,500 to us! Be careful, the MI Homes builder will never return your money, even if it is not your fault and the bank will give you a refusal to finance!!! It should not be! The buyer is not guilty that this happened and the builder has no right to appropriate my money! I advise everyone frankly, go to other builders, there are a lot of them in the USA and much more honest and better quality homes!

Other builders never ask for such a large deposit of $3,500! For example, a builder DR Horton deposit just 750$ and LGI Homes around 1000$. And their quality much better!!! MI homes has a non-standard contract, the builder prescribes 14 days, during which you can return the deposit! Purposefully deception you! So that you can never return the deposit! Because in fact, financing a bank takes much longer and MI homes knows and understands this in advance! Read the contract carefully! MI Homes writes very tricky conditions! Be careful!!!

The salesperson said we would be able to determine placement because we wanted to add a pool. Of course, another lie. The placement of the home had been set since the neighborhood was developed. We began calling anyone we could find in M/Is chain of command. We were able to get a hold of the VP of our area and they agreed to return our earnest money, which we were shocked by since everyone else refused to have any sort of morals. I have spoken to other homeowners in the neighborhood who had many of the same complaints as we did, and they have also had many problems with their homes and the quality of their building. I would think long and hard before I even thought about an M/I home. The company and their work does not seem very quality in any way.

Additionally I paid 3K for a sprinkler system that was so poorly installed that I spend several hours every week hand watering my yard because I have so many dry spots. The lies come fast and frequent and silence to addressing these issues is deafening. The fence builder had to run the top board of my fence an extra 12 inches out to reach the leaning fence to join them. STAY AWAY FROM THIS HOME BUILDER.

There were many dents in my brand new cabinets (highest level we could upgrade to) and the woodwork on the open railing we upgraded to was not properly filled with wood putty so it looked like hell. There was plastic sticking out of the siding and paper sticking out of the brickwork. I was assured this would all be taken care of when we did the final walk through the morning of the closing. Wrong! I was horrified to find that all the painters did was walk around and remove all the tape. Nothing was corrected! So what do I do now? Their horrific contract would charge me $200 a day if I didn't close on THEIR closing day, but my house is nowhere near done! I was assured that it would all be taken care of shortly after the closing which took place on December 28, 2018. My gut said otherwise, but again, I'm at the mercy of this contract. Shortly after closing, I wanted to install a fan in my fireplace to take advantage of the heat.

I went to measure it so I could buy the right model and was horrified to see that I'd paid for a 42" upgraded fireplace and this one measured 36". The foreman came out to measure and his face turned pale. When he got back to us, he assured us that we received the upgrade and that all the base models were 32". Needless to say, I got a check for $1,000 for that misclarification. Fast forward 8 month - I have had the painters out six times to correct all their mistakes. Was it the job you would expect on a half million dollar home? No. I have had the drywall team out twice to fix their awful mud work. The one bright spot with this company was the woman they sent out to fix it. She took her time and it looks great now. The cabinet people have been out twice to replace the dented pieces and I am still waiting on a replacement for the piece that is dented the worst.

The first time the piece arrived, it was beat up more than the piece that is installed in my home. I refused it per the carpenter's instructions. The second time the carpenter came out, he had the wrong piece all together. Will it ever be replaced? At the end of June, we finally got concrete on our front porch to replace the "draw bridge" that they constructed and a sidewalk to the porch. Why that wasn't installed around the time they did my driveway, I'll never know. Within the last month (July), they finally installed landscaping, irrigation, and sod (August). That should have been done in April when the weather turned nice. I have paint spots in about 10 different locations on my siding. The siding is grayish blue and the paint is beige so it's very obvious. That hasn't been corrected to this point. I'm told I will receive a phone call but it hasn't come. What drives me crazy the most is their lack of response to texts and emails.

It takes at least two to three before they will respond that something is in the works. You might see it fixed a month later? There have been so many headaches to count so if I could go back in time, I wouldn't have purchased this property through M/I Homes. You can't make this stuff up. I gave them more than enough time to fix the mistakes before writing this review. 8 MONTHS! 8 MONTHS and my house isn't complete. Do yourself a favor, and look for a builder with good reviews to save yourself the hassle.

Everything was running smoothly after we signed our contract in late February 2019. The sales agent constantly updated us on the home and our realtor worked hand in hand to make sure the process ran smoothly. Our home closing date was set for June 28, 2019. However, in the month of May we found out that M/I Homes was shutting down and leaving the DC metro area effective immediately. This news was first given to us by an associate then officially given by M/I about a week later. Eventually we found out that M/I homes knew in March 2019 that they were leaving the area but they did not inform us until months after. Once this change was announced a series of major issues and enormous deterioration of customer service began to emerge.

To begin, a month and half later, on June 5th, we were informed that our closing was delayed to the first week of August 2019. We were overly disappointed because we had specifically planned to move into our new home by the end of June as promised by M/I. Upon informing us of the new closing date, the communication and service with M/I became very lackluster.

After many attempts to schedule a pre-drywall private inspection, finally on June 8th, we had our private pre-drywall inspection at the property. The inspector praised the quality of the build of the home but had a short list of issues that needed to be fixed by the superintendent. Among the list of issues, the inspector found major contractual discrepancies in the home. M/I homes failed to follow the addendums that were made during the negation of the purchasing contract. Firstly, instead of placing open railing in the home, they placed knee walls. Secondly, they failed to include a storage closet that was included in the home specs and model illustration. (See image of floor plan below).

As per the home model illustration, this closet could be upgraded into an optional half bathroom. During the negotiations, however, my wife and I decided to not opt for the bathroom, and instead keep the standard option, storage closet (i.e. all other closets in the home are not listed on the Brookland standard options list that was showed to us). Conversations of a storage closet were prevalent during the initial stage of our building process as we inquired about the flooring and specs of the closet on several occasions with Diana **. M/I agreed to fix the knee wall issue and other pre-drywall issues.

However, after multiple emails back and forth with President Jerry Berman, we were callously informed that we would absolutely not get the storage closet and that MI would only build the home as contracted -- even though it is clearly represented in the home specs as a standard option and other standard option items are clearly not listed in the contract but yet included in the home. Additionally, we also attempted to add the lower level flex room bathroom after being denied the closet, but that request was also rejected.

Lastly, because we were ill informed about the pre-wiring initially and believed that pendant lighting was included in the dining room as part of the lighting package, we did not include a pendant light in the dining room as result of the misinformation. Diana ** attempted to remedy some problems by promising us via email and in person a dining room pendant light pre-wire. However, after Diana ** and William ** left the company on June 26th, President Jerry Berman and the new sales representative, Ariff **, promptly denied the request for the pendant light pre-wire without any sympathy of all the issues we are going through as first time home buyers. This denial was even after we offered to pay for the additional lighting.

In addition to the negligent contractual issues found during our private inspection, we continue to experience bad service as a result of the M/I’s choice to leave the region. Diana ** and William ** (former site superintendent) informed us that due to M/I “winding” down in the area many people in the region were quitting or given severance packages to leave the company.

This winding down as the previous superintendent, William **, informed me, has also resulted in no one was working on my home. William ** emphasized that the previous contractors would not even come to the building lot anymore because they knew M/I homes was leaving. William ** also informed me that he had never seen M/I do this before and “if I were him he would try to get out of the contract because M/I is not being prompt or professional, and that it may be months before our home is complete”. No work has been done on our homes since May 2019, this letter was written on July 2019.

Unfortunately, as of July 2nd, the customer service and delays have only gotten worse. Our realtor spoke with Ariff ** and we were informed, yet again, that our house would realistically not be completed until September 2019 or later. Our initial closing date was June 28th, so that means that the closing date would be delayed two months later than the promised time. Ariff ** also confirmed to our realtor that no contractors had been working on the home for over a month and that this delay could go on for longer. At this point, M/I is attempting to find and hire a new team completely from scratch and does not know when this process will be complete.

As a result of these problems we believe that M/I homes is purposely hard lining us and offering bad service in an attempt to have us cancel our contract. For instance, on her last day Diana ** informed us that she had a “feeling” that Jerry Berman and Ariff ** would rather us cancel our home contract and resell it at a higher price because M/I only wants “happy” customers. If that is truly the case it is very disheartening to hear. We trusted this company with our new home and relied on their promises since we began this process. We have requested builder concessions on several occasions in order to remedy for all the issues, however M/I Area President Jerry ** has promptly denied all of them, even the ones where have offered to pay.

We are highly disappointed and would not recommend anyone buy from M/I Homes if this is how they treat their customers. It seems they are only concerned about their bottom line and sales numbers and could care less about the experience of two new buyers purchasing their new home. M/I Homes' abrupt exit from the DC area started a domino effect of bad service, mass firings/resignations and complete freeze on building progress. The sad part is that we are only halfway through the process and its one of the worst experiences my wife and I have had to date. We had a vision of moving into our new home on June 28th and celebrating this new milestone. However, we will now have to figure out how to deal with our living arrangements until our home is complete. In writing this letter we hope that some semblance of customer service, expediency, and care will return to the process.

They started the process to fix my home, but after 18 months of serious rebuilding and fixing, has left too many issues caused by the damage unrepaired and give lip service as rot when they will fix things, last time cutting open drywall in my Master Bath, discovering water leakage from the foundation, and they started a repair and was going to be "right back" to finish it up, that was in April 2019 and it's going on July tomorrow.

I found that my only option was Loveinribmanconstruction.com. A construction defect law firm and they educated me on the Chapter 27 construction defect law. Now I'm on my way down the long path to getting my home finally finished, only because of this law firm. Several others have followed my lead and are getting their homes fixed after months and years of being ignored. This is the only way to get your warranty work done, MI Homes could care less.

I submitted a very thoughtful letter explaining my request, along with the 2 other M/I locations that have the exact same layout I am requesting (with a sunroom) and the island turned the “right” way. In addition, they have a Kensington elevation that does have it turned the correct way, and pretty much has the exact layout as my Nicholas elevation. M/I had a mission statement that says, “Always remember to treat our customers right". In addition, under “Design Matters” it says, “We don't design for us. We design for you.”

We submitted this simple request in hopes that they may help make our dream home a reality for our family, but they have not done anything to assist with this. There is nothing preventing the change, and as I mentioned earlier, considering there are other locations with the same elevation and layout, they should honor this request. I am very disappointed in the communication and execution that I have received so far. Please follow up and make this happen for me.

We have lived here for one year. We love the layout of the home but are considering moving. Don't get me wrong; the people are all nice, but they have no idea what they are doing, and they over-charge you for everything and you have to select everything from them. (i.e. lights: we have to select from theirs. We didn't like any of them... but had to pay for them and then had to buy the ones we wanted and put them in later. Now we have a ton of lights no one will ever want. Countertops: way more expensive; limited selection. Front of the house: We were the fourth house in...and we could NOT use any color or any stone or any front plan that anyone else selected.) I would NEVER build with M/I again! I have been very clear with people when they ask about them as a builder... DO NOT BUILD WITH M/I.

One of many red flags was that they don't include an attorney review clause in their contract, which is a very standard clause in real estate. Usually during an attorney review, buyers have ** days for their attorneys to review the contract and back out of it, if it doesn't look good. I personally think it's backwards thinking to have an attorney review something after you sign a contract, but it is typical practice in real estate because usually there is an attorney review clause! M/I Homes uses a National contract, which they are not willing to change one bit. It is very one sided and benefits the builder. Please get an attorney to review before - they might tell you it is ok to sign but mine said DO NOT! Does not protect you as a buyer.

First issue was a gas leak. We had been smelling gas on and off since I moved in. I was forced to call CenterPoint due to the gas smell. They came and the radar began to alarm when they opened the drawers under the gas cooktop. The pipe under the stove was not connected correctly. Apparently my family had been inhaling gas for months. CenterPoint had to come out on 3 occasions to cut the gas off due to a gas leak. This was after a regular contractor came out and gave the cooktop the all clear. Always have the gas company come out to check the work after the contractor this was a life saver for us. After the 3 gas leaks MI subsequently replaced the cook top and repaired the pipe coming out of the wall. Also if you read your reviews you will see a pattern.

I currently have a problem with my bathtub in the master bedroom. I called in a warranty repair order on the bathtub but was advised that the slow draining tub is not covered by warranty. The tub takes forever to drain and might possibly have larger issues going on. I have been in my house less than a year but was advised by Jose with MI that the tub is covered for only 30 days. I find it insane that a bathtub is not covered in a $300,000 home, this is TBS. What smart, honest and fair company haggles over a bathtub.

In regards to the electrical issues the following has occurred. I have had to have several breakers replaced in the home due to repeated trips. It has reached a point where the breakers are tripping every couple of days. This has become very embarrassing and concerning. I have only 3 people in this 2700 sq. ft. home that should not be having these types of issues. I will not bore you any longer but will simply tell you that I plan on having an updated thorough inspection of the home and seeking legal action to resolve any issues that are currently occurring are anything that will come up in the upcoming overall inspection. Buyer’s remorse is too nice of a thing to say at this point. Please use your $300,000 more wisely than I did, READ the reviews.

Overall had a horrible experience with the sales team including Tony **, Renne **, and Jeffery **. I have never had such issues with a home buying experience and these representatives are clearly trying to take advantage of consumers. I hope that anyone reading this takes caution when dealing with this unethical home builder.

Let's talk about the yard. I asked several times to have our grass redone because it was dead as a doornail, they planted trees right next to the driveway so I couldn't get in my truck and the backyard is at such a slope I get all of my neighbors run off. As someone else stated about pulling rocks out where grass wouldn't grow, I am constantly doing that and water bottles, beer cans and whatever else was on the ground when they put the grass down. The ground wasn't properly treated before either – I have more weeds than grass. The estimate to redo it all was over $5,000 and I haven't heard from MI about it.

After 3 years in the house I can say this is one poorly put together home. My father was in contracting for years and says I should sue. MI messed up our whole community in Highland Grove, New Braunfels Texas. They have a few lawsuits pending and more on the way. Please do not buy an MI home if you know what's good for you. They over promise and under deliver in so many ways. Sure the floor plans are great but the final product is not what should be sold to someone.

3 years into the house and we have several problems: toilet was never put on correctly so we had to hire someone to come fix it, paint (which was the biggest disaster) has to be retouched over and over, carpet staples have come off in various places, cabinets falling off, and the biggest being foundation problems. Of course, nothing is covered under warranty so you are stuck for the next 30 years as they keep making money quite unfairly. Even the foundation is somehow not covered since their agent determined it to be unfit for warranty. Obviously this email is not going to get anything done with them but I wanted to write this to make sure no one else goes through this horrifying experience. Please BEWARE!!

I told him they would not build it or I would take the issue to an attorney and sue them for hiding this deceit, lying and hiding this from me. It would be 20 ft from the master bedroom window and it would take my privacy away and devalue my property. No one would want to buy my house in the future beside a playground. I was one of the first to sign a contract in this future subdivision.

After lots of phones calls to the City Land Development and Planning Office, a personal visit to get the plat of the subdivision (which was not posted in the M/I sales office), I requested a mtg with M/I Land Development and the VP of Sales and Marketing. No response so I threatened a civil lawsuit and that got their full attention. It was a very stressful situation as I had already put down $10,000 earnest money that was required and was extremely worried that it would become a nightmare. It took two weeks, but M/I finally delivered a letter to me from the Director of Sales saying no playground would be built.

M/I is a deceitful company. Since closing, I have had many finishing problems. My garage door freezes to the concrete in cold weather because they built an indentation for water drainage but it doesn't drain. It just stays under the garage door and freezes. The interior paint barely covers the walls, there are paint drip, painted over nails, very very sloppy work. After just one month in the house, the caulking around the entire kitchen counter began separating badly and the baths had some too. Very poor workmanship. An LED recessed light in the kitchen that was suppose to last years has now stopped working and it appears to be an electrical issue. I have an appt for repairs Feb 6, 2018 and will write another review with an update after the work is completed. I have owned 6 new houses and this is the first with so much bad quality in finishes. I would never buy a house from M/I Homes again.

Harris County Central Appraisal District agreed with me that the house is shoddy and reduced the taxable value by $30,000 --- this is unheard of in a brand new house. To summarize, very poor quality but some of the highest property taxes in the great state of Texas. I've asked for an extension of warranty letter since they have done none of the major repairs, but I do not have it yet. I will repost and revise my review if they decide to honor their warranty and make the repairs that are making our home unlivable.

Fast forward a few weeks when we have our design center appointment to pick out everything, we were told we had 10% of the base price of the house to work with, and everything above that would be 50% upfront. OK, no problem. Two days before we are supposed to sign on the dotted line on our housing options, we go back to the design center (on our own time, not a scheduled visit mind you) and are just confirming our options. While we are there, we are told a 6,000 item would be counting towards our 10%. We would have had to redesign everything to now budget for a 6,000 item we were originally told would NOT count towards the 10%. (We did ask at the 1st design center appointment!)

At this point, my wife and I were DONE with M/I Homes. We told them we did not want to pursue this house any longer or do business with them. Come Black Friday, I spoke with the sales agent again. She informed me that they had deals going on their inventory homes. We agreed to a price that day, she sent us the contract, we signed it. Two days later, big surprise, we are called and told they could not honor that price. They asked us to increase the price by roughly 8,000. My wife and I at this point said, "We do not want to do business with you period." We will likely lose our deposit (they made that VERY clear), but at the end of the day, I refuse to do business with a company that takes ZERO accountability for their repeated mistakes. Buyers beware!

We asked for a walkthrough and NEVER received a response. A couple of busy, wet summer months passed and the problem of standing water continued to escalate. We contacted the director of customer service again. He responded this time, but again with a firm no. Still not interested in providing any level of customer service to work with us, hear our concerns, or look at our home. We proceeded to contact the president of the MI homes for our area and he has not taken the time to contact us either. Do NOT buy an MI home. We never will again.

The quality is sub-par at best, and once they get their money and get through the one year warranty period, you’re on your own- no matter what the defect or concern. Even during the one year warranty period, getting them to take accountability and action for incredibly obvious defects and concerns is like pulling teeth. They will insist that this is the way it should be, and if you aren’t educated enough in quality construction and construction law, you’re going to have a very hard time.

We ultimately had to threaten legal counsel in order to get them to fix items. We even paid for an inspection because we didn't trust the year end of customer care. They are complacent and don't care. Their emails to me were rude and hostile. We still have items untouched and they refuse any further work even though they were notified prior to the year end.

Upon move in, the garage door wasn't functioning and after being serviced five times it was repaired. Although most of the problems are addressed and corrected quickly it has been a major inconvenience and disruption. Four days out of my home plus a 5th that I was a prisoner in my bedroom while the entire ceiling was recaulked and painted. After 7 months of living in house, the crown molding is showing cracks and caulking separating from ceiling. 4 bathroom tiles have cracked, there is condensation dripping into attic, the entire wood floor in foyer, living room and kitchen/dining room came up and had to be replaced.

The door from patio to outside will not open due to concrete slab coming out of ground and blocking door. Rubber seal from bottom of screen door coming off and dragging 4" from frame and drywall tape is coming loose on bathroom wall and parts of dining room. I would definitely NOT recommend building or buying a MI Home and can only imagine what I face in repairs as the house ages and is no longer within the one year warranty.

The driveway concrete work was done poorly as it was not leveled right. So water easily collects and a pond forms whenever it rains. The concrete pad has even been colored due to the water corrosion. It has been almost 2 years since we reported this problem in the warranty period and M\I has done nothing about it. They kept telling us to reach to the contract by ourselves while we had tried tons of times and failed tons of times. It has been overall a very unpleasant experience to live in this M/I branded house because of the poor construction quality. We spent the money to get a reliable house to live in. But what we got is actually something far away from reliable. No house is perfect. M/I home just doesn't worth the penny we paid at all. We will never buy any M/I homes.

We reach out to a roofer about the issue and paid $450.00. Fast forward to 12/11/17 we found two more missing shingles. We are hoping that MI Homes will work with us in a TIMELY MANNER to solve this problem. Our house is only 1 year and a few months old. If you are not willing to work with us we will take legal action and contact the media.

After several calls and requests we have yet to have this corrected. They come to my house without notice and make little to no improvement, every time it looks worse after they do any type of attempts at a fix. Since they started to (in their words) “make this right” they have removed a bush and left a huge dip in our front yard, that holds standing water 24 hours a day. Now we also have a hole under our fence. This the second house we had built in this neighborhood. The first, a Richmond Home, we loved and never had these issues. I will NEVER recommend nor purchase another MI Home. Please let me know if you have any questions about my experiences.

The new location was a small development by M/I and only M/I. Only about 20 homes had been completed. That's where the story changes. It seems that M/I--here at least -- starts out with deluxe features, then cuts back later. The first homes built in the new development had all the things that attracted me. The house we liked had gutters in the front only, silestone rather than granite countertops, and hardwood in only one small study, and no water softener connections. Finishing the gutters cost about $2,500 through an independent contractor -- not M/I, who would have had to add their profit to the price. The silestone we can live with for a few years. The water softener will cost a lot because of no access to drains where the water enters the house. Really cheap and ugly light fixtures. However, we're lucky compared to those who followed.

The next round of houses also lost the wrought iron balusters (back to wood) and lost the sprinkler systems. The last houses they build here may be just shells at this rate! Clearly, though, they've also cut back on subcontractor costs, so there is very clear evidence of short cuts in the central air (low end condensers, sloppy duct sealing, mistakes in thermostat configuration), plumbing -- bargain basement fixtures, and electric. We've had service calls on every single subcontractor item: plumbing, electric (had one switch connected to nothing and no light where there should have been one), sprinkler system, air conditioning, kitchen cabinets, and door trim. Pre-wired alarm sensor at the front door had the wire broken inside the wall. At least, though, the company responds to problems and follows up with the subs. That's why I still gave four stars -- five for customer service; three for value.

Adrian ** informed us that we would not need to sign a separate contingency addendum to dissolve the contract and receive our deposit back in the case that we could not sell our existing home to fund the purchase of the new home. Before signing, we asked Adrian ** point blank if we would be able to remove ourselves from the contract and recover our $10,000 in the event that we were not able to purchase the home. We asked that specific question because we understood that we would not be able to purchase the property without first selling our existing home. We made that very clear to Adrian ** before and at the signing. He affirmed that we would be able to remove ourselves from the contract and recover our deposit and that no contingency needed to be written into the contract to affirm that.

We took his word as a representative of M/I Homes and signed the contract. Had we been properly informed that we would not be able to recover our deposit, we would not have signed the contract. He stated that M/I Homes would act in good faith to return our deposit if we were not able to buy. M/I Homes never requested from us any other proof of ability to purchase, as they never expected us to have another avenue to purchase (i.e. A mortgage or cash on hand). Our Briarhill Ct home was listed for sale on 4/6/15. Then, came the unforeseen circumstances, when the sale of our residence fell through on August 2015 that I was unable to meet the deadline and finalize the M/I Home purchase. I went to visit Adrian ** and advise/show him the cancellation of contract. We acted in good faith having full intentions of purchasing the M/I Home.

Then the issue began with M/I Homes. I spoke to the manager Brian ** several times via phones/emails begging him to give me some more time, explaining that I had dropped my home selling price again. He agreed to grant an extension until November 30, 2015. I continued diligently seek new buyer and dropped the price of her home multiple times hoping to finalize the M/I purchase. Our home didn't sell by 11/30/15. But we had another signed contract at hand, so I contacted Adrian **, he stated the home is sold. Later I found out that M/I Homes sold Crowned Sparrow Lane home on 11/29/15 and it closed on 12/28/15. I spoke to Adrian **, sale consultant several time in person and via emails, requesting a refund of the earnest money deposit funds. Explained that is a substantial amount of monies to lose due to lack of representation.

Unfortunately, because I was without proper representation and if I had representation, we would have been advised that the agreement must include a contingency on the sale of her home in writing from M/I Homes and not to trust any their words. M/I home defaulted and lied to us and on their contract. I filed a complaint with BBB, Department of Consumer Protection and now Florida Office of Financial Regulation and Department of Business and Professional Regulation.

If anyone is reading this and have the same problem or issue with M/I homes, and you know they lied and did not act in good faith or did not have you signed the proper agreement or lack of representation and keep your money, please contact me at ** - I will be happy to share my story and more detail and we can file claim against M/I Homes. I want to hear from you, I do believe I am not the first one. Tell me your story. P.S. I recently purchase built a home from Taylor Morrison in Tampa. When I told them it's a cash purchase, they request evidence of funds. i.e. bank statement, assets documents with 5 business days.

None of the doors were hung properly - They close automatically, they don't close all the way, there are large gaps and one door doesn't even touch the stop. You can see in the gap into the guest bathroom. All the trim on the doors need to be redone, none of the corners meet properly and some are sticking off of the wall a good 1/2 inch.

Tile was a mess - We paid for the upgrades and most of the tile work in the master shower is/was done so poorly they had to come out twice and still haven't fixed it right. Cracked tiles caulked over, missing grout and bad alignment. The tile guys said when you use dark grout with white tile it's a problem and blamed the M/I Design Center for selling us that combo.

Counter tops have gouges in them like someone with a hammer in their toolbelt was leaning over it and damaged them - both bathrooms. Paint was very uneven and some walls weren't even painted all the way. The landscaping on one side is completely dead because we had bad rain and it got washed away. They said they'd fix it - still waiting. Texture is really bad in spots. Fixes are really bad. Window sills weren't sanded before install/paint.

Every upgrade wasn't done well. We have used all of our vacation at work to be home for these repairs to be made. Three times no one showed to do the trim work (and still haven't) and the two times the tiles guys came one guy was there for 6 hours and messed up more than he fixed and the second time they were there for an hour and still missed stuff. Now it's our problem because we can't be there during the week to get this stuff done going on 4 months later. Like I said it's all finish work that would take a crew that knew what they were doing a few hours to fix but it's getting that crew to do it. Waiting to get stuff fixed is a nightmare.

A year later we put the house up for sale and most of the realtors are saying this house has foundation issues. Now we are had to take the house off the market to get it fixed so we can sell it. In almost a year's time no one has reached out to say "ha let's make it right" and offer anything. We ended up with a complete foundation lift on our home. It's March now and if the house is not sold by May we will have paid over 16,000 in mortgage. Our realtor said that she would never sell another M/I home.

Be prepared to be your own construction manager and inspect daily because their QA/QC is subpar and below a beginner home builder. Once we decided to cancel our contract because of multiple missed requests and poor quality, we were asked to put our complaints in writing. Their response to our complaints and refund request was a simple no. They kept our $9000 deposit and refused to refund any of it. Their contract is written completely in their favor as is expected. I wish I had listened to other reviewers on here. They are simply a very bad home builder and should not be trusted with such an important investment.

He told us that he was really sorry for the error and hoped we would agree to still build with M/I Homes even for $20,000 increase in price. If not then he understood and they would cancel our contract. They took zero responsibility for their own mistake. Any reputable company would have accepted the error and held their employees responsible not the customer. They get out from underneath their mistake with no penalty or consequence from it. They preach to you about family and how superior their customer service is and how each step of the way they will be there to ensure customer satisfaction.

I guess they only care about their customer when they are getting your money. They don't care about customers they only care about their bottom dollar. The founders of the company would be so disappointed in this. As stated on their website they said they always asked themselves if they were the customer building the house would they be satisfied with the outcome? What customer would be satisfied about negotiate in good faith only to have the other party negotiating in bad faith and pulling the wrong out from underneath you two weeks after the contract has been signed?

What people have to recognize is, there will always be a certain amount of craftsmanship concerns in building a new home. But the number of houses built, vice the percentage of flaws is usually surprisingly small comparatively. But in this day and time, where common courtesy and decency is a needed commodity, I can honestly say M/I Homes did just that with me and my family - they wowed us. Would I go thru the experience again? In a heartbeat. Would I go with M/I Homes... not even a second thought in a heartbeat! I've had three homes built in my lifetime. And this experience by FAR has been the best! Thanks M/I Homes. You did EXACTLY what you said you would. You helped us - Move Up.

When we questioned them about the hood in the model (after being given several very different excuses) we were ultimately told that the hood in the model was not functioning and never would function. Why didn't they tell us that before we signed the contract when we specifically inquired about the range hood? After months of going back & forth we ended up with an ugly, ill-fitting hood with a huge price tag. They destroyed the sides of our cabinets when they installed it and refused to fix it. The height of the hood is significantly lower than what was specified by GE (the manufacturer) and M/I refuses to fix it even though we were told it would be raised by the time we returned from closing. (I suppose that was our fault for trusting them and closing before these items were actually fixed).

There were numerous selections (crown moulding, various can lights, additional outlets, upgraded fixtures, etc) that M/I failed to "pull through" on the final papers and were never installed. The original customer care representative (who is no longer with the company) assured us that these items would be installed within 30 days of closing. It has been over a year and M/I is refusing to do anything about it. Our walls have severely cracked in several places. Our wood floors are uneven. The base boards have noticeably separated from the walls. The granite on our island has come loose from the cabinet base. Our range hood is not secure and about to fall off the wall (honestly not sure if that would be a bad thing since it is hideous).

We lose power in half of our house a couple times a month and were told that it could be a bad power cord from our new TV. We moved the TV to another area of the house and it worked fine, however the original part of the house still loses power every couple weeks. The walkway leading to our front door has cracked in half. All of our grass is dead. Shingles are falling off of our roof on a daily basis. The grout in our shower has "fallen out" a few times now. When moving our range to clean behind it, we noticed they "forgot" one wood plank. The pendant lights above our island were installed completely uneven... They wouldn't fix them so we had to resort to taking the lights down and capping them. The list goes on and on...

A couple of weeks ago, they sent a painter out to "fix" all of our wall cracks... Perhaps it was his first day, but we now have paint on our wood trim everywhere he worked and white paint from the trim on our painted walls. We have paint on our railings and on our floors and they told us to "chip it off with our nails". We were forced to use M/I financial for our loan and I say "forced" because they refused to provide our original lender with documentation he needed. And then said they would have to charge us $500 to get him the documents and then they would have to remove a 5k option allowance they gave us when we purchased the home (we never said we were using M/I financial at that time so not sure why we would lose 5k).

We have lived here for just about a year and already have all of these problems. We have spoken to a woman in their Chicago office, who I will not name, but she has been nothing but rude to us. I have never been treated so horribly by someone who I gave my business to, or just any person for that matter. To make matters worse we now have huge issues with our taxes which the county told us is a result of M/I homes failing to properly divide the PIN numbers before closing. We submitted all of the correct documentation to divide by legal description after closing. All of our neighbors are also having the same problem and M/I will not assist them either.

When I say I am not going to take loan from M/I Homes, they asked me to pay for the promotional offer they gave. If I take loan from M/I Homes, they charge 7000 dollars as closing cost. No lender in the entire United States charge 7000 dollars as closing cost and also high interest rates than any other lender. Not only me, I saw so many people who are victims of M/I Homes. Bad luck, I could have visited this site before I sign my contract. NEVER AND EVER GO WITH M/I HOMES. You will not be happy for buying new home after you make agreement which deals with thousands of dollars... Instead you will regret forever.

Residents (many of whom have infants and young children) are not given any notice as to when construction workers are going to complete tasks that will block residents' garages. Residents have been "trapped" inside for numerous hours by workers. M/I Homes does not employ workers who can construct walls at or near 90 degree angles. Once you close, the only solution that M/I Homes has for your crooked walls is to remove the baseboard trim and shim it so that the trim masks the crooked wall.

These are a few of the punch list items that we are still waiting to have fixed after having closed on our house 6+ months ago: Exterior white paint is already chipped and peeling off of our house trim and staircases. One section of our house siding wasn't caulked. Mortar, cement, dirt left on house & garage siding and staircases. This was supposed to be cleaned in spring and it's now the end of summer. Doors are unpainted. Drywall hung in garage has muddy footprints all over it (from workers). Dirty drywall was hung anyways. Taping/mudding of drywall in garage is atrocious. Sidewalk, that was poured in winter, is cracked and chipping. Sod is dead in areas. No notice that residents were responsible for tending to landscaping until a week had passed and grass was already dying. Massive electrical boxes in front yards were supposed to be "hidden" by landscaping and weren't.

No fence in front yards and it's been 7+ months since first house was occupied. 75% of the walls in the houses aren't squared off making flooring, trim and closets crooked. Excuses given as to why walls can't be built at 90 degree angles. Lumber used to construct windowsills in our home are beat up and chipped but they were installed anyways. Cabinetry is unpainted. Hardwood flooring and oak staircases were severely scratched by workers. Upon having the staircases restained, which made the scrapes disappear, the painter got stain on the white trim of each stair. Now we need the white trim repainted. Fireplaces turn on by themselves. Remote interference between homes. This is an extremely worrisome safety hazard.

As such, we are extremely excited to continue our build process with M/I Homes. We interfaced with one of the Vice Presidents and we believe through fairness and quality control M/I Homes can meet or exceed our expectations. The Grandsail III model already does that! So we look forward to and fully embrace the build process and a quality completion. M/I Homes has shown us, in the end, they strive to do what's right and fair.

Original Review: June 2, 2015

MI Homes kept our earnest money without any justification EVEN when we attempted cancel the contract prior to completing Design Studio visit. I'm a retired 23 yr veteran, and I highly encourage my fellow veterans not to get involved with shady folks at MI Homes. You can do better in quality and integrity.

BUYER BEWARE!!! MI Homes kept our earnest money without any justification. In Mar of 2015, my wife and I visited the South Cove, MI Homes site looking to purchase a new home. We transferred $1K on a lot we picked out a lot, but MI could not provide. So they opted to sell us another lot. Then, based on the size of the home they asked for another earnest deposit of $2K. However, the lot purchase was never complete. Then, we were to go to the design studio, this was when our realtor told us home sales were slow and we would likely have problems selling our current home.

Fearing not being able to move forward we contacted MI Homes, explained our situation and they refused to refund our $3K in earnest money. So, for my $3K worth of advertisement I will tell you, MI Homes is NOT an honest company. They refused to return our earnest money and we had a realtor flat deny he specifically TOLD us, a deal is not complete until after the design center agreement has been signed. How could we simply arbitrarily make that up! In talking to other MI homeowners in the Panther Trace area, (near South Cove) come to find-out MI Homes had many many complaints that they failed to stand behind their product. So for dishonesty, shady transactions and failure to stand behind their product. I'll be going with another more reputable builder that stands behind their homes and their word.

We went back to the office and wrote a $5,000 check and signed paperwork to get the building process started. I was told by the agent that he would forward the paperwork to his boss to see if they approve it and get back with me. I reached out to the agent on Tuesday to see if I was go to go. Things got really interesting. I was told that the price of the lot I was planning to build on had gone up exponentially. I was told the developer decided to raise the price of the lot because it was the last decent lot remaining in that area of the community. I was told that they wouldn't be able to offer me any incentives on that particular lot I choose to build on it. The only problem was that I personally called the developer and was told the price of that particular lot was still the same as before. They never increased the price of the lot.

I got an email from M/I homes even before my real estate agent confronted about them about the lot, asking me where I would like them to mail my check. My real estate agent called the M/I agent and confronted the individual about their story. Let's just say there was a dial tone involve from M/I agent. A few minutes afterwards, my real estate agent got a call from the VP of sales for M/I. He was very rude and arrogant. His first words were, "How dare you bring me a contract like that asking $20,000 off?" My agent tried to tell him that his agent had suggested the 20,000 off incentive but he just talked over my agent.

Mr VP also said that the incentives they offered were only valid on lots they owned. The irony about that is that every single lot that the agent showed us, three other builders showed us the exact same lot as theirs. In other words, the lots they claim they owned (at least the ones we were shown) were all pool lots. I was just so tired of going back and forth and just ask for my check back. I am glad they showed me their true colors before I got stuck in a horrible contract. I dodge a bullet. So please learn from this and don't do business with M/I homes. I am just on here to tell my story.

10 days later we got the answer from M/I home customer care (of course we called them first, otherwise who knows when they will contact us... sighed), addressed that there are nothing they can and will do and "no more discussion". Also, M/I home trying very hard to blame the conditions on our dogs for the main reason our grass looks like this (heavy foot traffic). Our dogs are 14 and 12 years old, they don't run around much, not to mention the grass looked like this when we moved in!

December came and my spouse lost his new job - wasn't a good fit. But we still thought that he would find something before we had to close in Feb 2014. This did not happen. Early Jan 2014 we asked how much we would lose if we could not close. I have an illness that I have to have health insurance and with healthcare reform in would be a $400 shock to our budget. Crunching the numbers we realized that we would be bankrupt in a few months, since there would be no unemployment extension. After trying to get an answer we were first told our whole deposit, a little over $30,000. The contract states the 4% or the full deposit. Never in my mind did I think that M/I would keep the entire deposit - feeling a 4% amount will be fair for all contracts. I mean why put 4% if you are just going to keep the entire deposit, and you would treat customers differently by the amount of money given?

They ended up giving us just over $20,000 back, saying $10,000 would be their holding cost. We checked the market, and places were selling within 30 days. Which this was not exception, and sold for more money. So they made money and they kept our money. We did sign a termination agreement, but only after them threatening to keep all our money if we didn't sign by noon that day. The amount of money we lost was deemed liquidated damages, but liquidated damages are not to be a penalty - if it can be deemed a penalty the section claiming the damages can be void. My husband didn't find a job till Aug 2014, at 1/3 of his salary.

The seam was finally addressed, only after everyone in the neighborhood who got surprised with this new seam in their kitchen countertop complained about it. They said it was because someone got hurt bringing it up the stairs, so they had to cut the granite countertop into two pieces to make it lighter. When they come to replace to a full piece, they were going to lift it up the stairs again... how curious?! Also, some of the contractors who needed to follow up for repairs never called even after they told me they would either email or call. Examples of contractors who never called back even after one week: contractor for stair to replace a flight of stairs and contractor for heating and air conditioning to schedule to reinstall a humidistat which was installed incorrectly. And finally today, for an appointment that was made last week with the sub-contractor for the concrete in the garage, the contractor informed me that they cannot come today as scheduled to finish off the concrete in the garage, causing a waste of another days work. In totality, the effort to address issues in the house has been and continues to be frustrating.

I do like the design and layout of the house because the openness of the design makes the interior airy, with more natural sunlight, and makes the interior look more spacious. This type of environment looks inviting to live in and to conduct social events. On the other hand there is a design flaw in this house and possibly for houses having a 4th level with the back exposed to the western sun. The fourth level becomes extremely hot which is the entire summer, even with all windows and doors shaded and darkened. The two small ac vents for the loft which is blowing out minimal air and cannot be adjusted because the house lacks a damper system built into the blower unit. Our point of contact stated there was nothing he could do about the damper system when it was brought to his attention that it was never installed, but when we brought it to the attention of higher personnel, they said it was MD law to have dampers!

During the summer temperature on the fourth level would be around 15 degrees warmer than the temperature in the 3rd level. When the 4th level is hot, some of the advertised square footage cannot be used, making it reasonably uninhabitable. This is, in my opinion, a flaw in the design of some of the house that needs an immediate resolution. I really tried to love the house but there were problems after problems with this house that at this point, I really wonder if I had made the right choice. I do understand that every home will have some minor issues. But I do not consider a leak a minor issue. I had not one, not two, but three leaks in the house under the kitchen sink, in the utility closet, and the biggest on the roof.

Then there are other issues all over the house such as water pooling on the deck, gutters leaking, a neighbors gutter which was built as a continual trespass on my property, hardwood floors squeak in almost every single place, subfloor squeaks, spotty, messy and off colored grout jobs, unsightly wall bulge in numerous locations, stair treads that didn't fit in the grove and slots, dented doors, bolts catching on the door trim for every door causing black marks on the door frame, railing pickets that are loose and some not aligned and tilted, squeaks under the carpets only to find out that many parts of the carpet padding were torn then stapled under the carpets, paint lines and drips all over the house, and I can go on and on. It would seem that there is almost no attention to detail during construction and finishing of the house. This is not to mention that we hired an inspector to do a pre-drywall inspection. He noted about 30 things. We made sure to come before they said they would put the dry-wall up and what do you know, they already started putting it up.

As we tried to go through to check to see if they had fixed it, they didn't address some of the big issues noted, so who knows if they ever fixed anything that was behind the drywall either. At that point, we figured what was the purpose of getting an inspector if they weren't going to do any of the changes anyway! In shopping for a house builder, I wanted a house with minimal problems and with attention to detail. The J.D. Power and Associate marketing at the model house convinced me that M/I Homes, since it ranks highest in customer satisfaction and home quality among new-home builders affected my decision to choose M/I Homes as my builder. I feel subsequently that my trust was misplaced and that I was duped by the marketing. I have lost my trust in the builder. What was once the hope of getting a beautiful and functional home has turned into a nightmare of problems after problems that no one either cares to address or does so reluctantly and half-heartedly. We can no longer recommend M/I Homes to our friends, family, and coworkers who inquired about the builders in Crown, Gaithersburg. We can only say the community is coming along nicely.

On June 19 2014, salesperson Marie, l wrote a contract for us to purchase ** from MI Homes. We did not like Marie, as she displayed an obvious sense of dishonesty and lack of product knowledge. For example, we specifically asked her if this quick delivery home had the certificate of occupancy, and she said yes. At the final walk through of the home, we asked the same question of the foreman on site that day, who told us that no, the certificate of occupancy had not yet been received. There were numerous additional circumstances, that caused us to distrust Marie, and we asked salesperson Curtis to handle our deal, and we did not want to be dealing with someone else who was dishonest.

At the time, we did not realize how vindictive Marie was, and that she and her boss Jeff ** would ultimately and unethically sell the house to a previous buyer that was never disclosed to us at the time of the contract signing. Marie told us in front of our Realtor, that she lies to Jeff ** all the time to get her deals to go through the approval process. Later when we met her again to buy the home, we told her we wanted Curtis to write the agreement, but she insisted. It seemed Marie decided upfront to discriminate against us. When we later overnighted the check, Marie was in the model Home at the time of the delivery. We have written proof that Marie refused to accept our check from the courier service. It is clear, she had a different agenda and maliciously worked against us on the purchase of this home.

Curtis returned from vacation and indeed worked with us. We signed the purchase agreement on 6/19/2014 and your authorized agent signed it on 6/24/2014. We had an executed agreement at this time. Since we had a cash deal agreement, we moved quickly to the closing date. On the day of the final walk through, we toured the property with the site manager. At the very same time we were there, a workman was on the front porch with a jackhammer, and he was digging up the wall on the front porch. It was explained to us that the laundry tub plumbing was not done properly, and needed to be repaired. This included jack hammering the wall to expose the pipes. We were shown that the pipes were not connected, and the error needed to be corrected. We received a written letter showing that the repair would be completed by July 4th. We discussed this with Curtis, who said MI HOMES would work with us, and we would not close while this major plumbing problem was causing the house to be ripped apart. The pipes were in the center of the cement wall.

It came time for us to give the check, after repairs were made, and we presented Curtis with a bank check for the amount that was shown on the HUD1 statement. Of course all the title work was completed, and the closing paperwork was all completed and notarized and in the hands of the title company. We were shocked to hear what happened next. We were told that the keys would not be given to us, and that a previous buyer, one that had come before us, had once again decided to purchase our home. We needed to await a decision from the Broker Jeff

So we called and talked with Jeff , who yelled at us and used foul language and told us he would do whatever the ** he wants to do, pardon the language, but this is how he yelled at us. He had another buyer and he was probably not going to let us buy the house. What a horrible and unethical man you have representing your company.

At the time of the contract signing, we gave a check for $5,000 deposit. We were told that they would not cash this check since our closing was in such a short time. So this was communicated to the title company, and the HUD was prepared without the deposit being used. We have learned that your company indeed cashed the check, making an overpayment as well for a house you did not want to sell to us.

When we started hearing the deal was falling apart, we had spoken with numerous management people in the MI HOMES management team. David **, Bruce **, and Robin, the secretary for the CEO. We have told MANY others in your industry about this conversation, and we have learned that the Broker has quite a reputation for being unprofessional to buyers. Other builders have said they know that Jeff ** is trying to drive the MI Homes business into the ground. We have learned that we are not the first buyers he has turned away with his obscenities

We understand that you spend considerable funds to attract buyers to your new neighborhood. Why then would you allow this behavior to exist on the part of your broker and salesperson? This bad behavior obviously negates all the advertising dollars MI Homes is spending, in allowing these unethical practices to occur. You now have unhappy people spreading the word to others that MI Homes accepts unethical practices as the normal course of business. Is it a normal course of business for MI HOMES to treat your customers in this manner? Why did MI Homes sit back and allow this to happen? We are in temporary housing waiting for our new home to be completed.

We were struggling to get any offers for our home. In November the MI sales rep called me to follow up on how the sale of our home was going, she mentioned someone was interested in our lot. I explained that I would be heartbroken if I lost the lot but we were in the process of negotiating an offer. She followed up with an email the next day for me not to be frustrated and not to worry. I then responded that we are losing a lot on our home and could use some relief. We asked if MI would take an additional $10,000 off. She stated she would see what she could do. A week or two later she contacted me stating MI agreed to take an additional $10,000 off if we released our contingency, we could even postpone building to give us more time to sell our home.

We agreed to and signed a contract in mid-December releasing our contingency. The sales agent mentioned that everything "should" be okay because of the 48 hour stipulation. My husband and I were confused because we were not aware we were even given a 48-hour notice. The sales rep again said not to worry, we should be okay. She followed up the next day with an email stating we were fine and the lot was ours. I asked what happened with the other buyers, were they still interested in our lot. She responded, "They don't like me anymore." I didn't think anything of it. After that meeting we had sold our home with over a $20k lost thinking we would gain the investment with our new MI home.

We asked for some structural changes where we signed an updated contract in January. We had already sold our home, moved our family and were living in a rental home with a 6-month lease. When we tried to follow up with the sales rep to set up an appointment to make our final selections to begin construction I could not get a response from her for two weeks. I finally texted her and asked her what was going on. She stated she was working on some issues but would call me. She never did. On 1/24 she emailed me to tell me she had good and bad news. The bad news was it would not work on the lot we had a contract on, not to mention it was the last lot in the community but we could build in another community. She tried to make it a better deal. The fact of the matter was the other community was not as nice and the location was horrible. It was not convenient to the hwy, shopping, grocery, etc. When I asked her what happened and how could this be possible, she continued to evade my questions and continued to try to sell us on the less desirable lot in the other location.

I had to send an email to their corporate office where the VP of sales for that region returned my call. He was arrogant and not empathetic to our situation at all. He started speaking legal jargon stating our contingent offer had expired and our 48 hours was up. When I explained at no time were we told we had 48 hours and at no time did anyone tell us we no longer had the lot, his response was the sales person should have. He also continued to pitch the other lot. He also stated that was a risk our realtor took and was not wise on his part. This remember is an MI program they push to get homeowners to sell their home. Only when I threaten to contact an attorney did he say he understood my frustration and would try to work with me. He did not have a response on why the sales rep continued to pursue me, where we signed two additional contracts since November where they claim our 48 hours was up.

MI misled us to believing we had an active contract. They were aware we sold our home at a major loss, moved into a rental and our realtor sold our home for free. They are hiding behind contractual terms even though they also did not follow their own process. In the contract it states if the purchaser (us) fails to release the contingency within 48 hours, MI would return their earnest money which would release them from any contractual obligation. To date MI has not returned our earnest money.

Oh and yesterday even though I couldn't tell you why it happened, the bull dozer ripped out the transformer which shut down our electricity in rows of homes. Thank God because I thought the poor fool was afraid of being electrified the way he sat in the dozer for 20 min. Ahhh Just to note I feel the property rep is just awful unless you happen to be a uninformed buyer. She seems to be very quick in dialing 911 on residents with community concerns. Have a great day! 2013

On April 23, I called 3 weeks later after hearing nothing. Cheryl explained that spring work was starting later this year and that I will definitely hear something by May 3rd. On May 3, I called back this afternoon after not hearing back from anyone again. Cheryl promised that someone named Cliff would call me by the following week. May 19, over 2 more weeks have gone by and still no one calling back or responding to multiple earlier calls. Filing complaint today to hopefully spur this company into action.

Our home is maintained correctly with all guidelines M/I gave us during closing of the home. I also have had to replace 8 windows in the house because seals are breaking in them! M/I lifetime guarantee is with the manufacturer and not M/I! Manufacturer is out of business now and no lifetime guarantee exists! The more recent problem is that of exterior trim on windows have all become rotted to the point you are able to touch and poke finger through like wet cardboard. The same Home Warranty inspector who claims leak in family room being a homeowner maintenance issue is claiming that the rot on trim is homeowner failure to maintain.

Further research into this matter is that the product M/I used has had recall on it and is no longer being manufactured! When confronting them with this and a copy of the email from the actual manufacturer, M/I still refuses to honor their Home Warranty! Bottom line, M/I Homes seems to find every excuse as not to honor their Home Warranty and to pin it back on neglect of the home owner. Think twice before building an M/I home! Move up to M/I and get screwed or the "Build with confidence" is only that be confident that M/I will screw you over.

Each of those points seems to be very shady. I told their engineer as well as the customer warranty people that it doesn't seem right and I believe the crack will return. They claimed it would not. Within 3 months, the crack is back and they are here repairing it yet again. Only now they claimed that it is the tape seam and it was repaired too many times and will not hold. They cut out a section of the ceiling and replaced it now creating 2 seams rather than the one original. Besides the ceiling, the caulking behind my kitchen sink has already turned black! I have been in this house for 1 year and 8 months! Upon their examination, they said that I have to replace it. They can do nothing! And they told me I have to be careful with the water and can't put the sponge next to the faucet! I have never had an issue like this or heard such ridiculous instructions.

Prior to this, I had a toilet issue in my master bath which was addressed and fixed to satisfaction. However, within a week of that repair the second bathroom started with the same issue. They said nothing could be done because it is a different room and there was no prior ticket on this. Keep in mind this is the same make and model toilet just a different room. Mind you, these are only the current issues. There is a stack of others that has occurred as well. My wife and I spent the extra money on a new home feeling we would not have to worry about issues and spending money for the first several years or so yet we are forced to either pay for repair issues and or have to make continuous arrangements for repairs to get done that shouldn't need be done. MI has used substandard building materials and design.

As it deteriorates they do nothing but side step and make excuses for the issues. It has taking continuous complaints to get work done at all. It is such type of business that is causing America to crumble. I want a copy of the plans to the house and a copy of the engineer's findings in regards to the cracking issue. In regards to the toilet and the caulking issue, I want both replaced.

After being insulted and felt threatened by the supervisor in customer care team, I reported my concerns to the BBB. After filing complaint, I received a call from an executive of builder and 5 people were inside my home telling me that they will fix the problem. In January, they masked the problems, but did not fix the problem. My home reaches 67 degrees only, inside home with the heat turned on 75 degrees. The floors are 32 degrees.

I suspect that there is a defect in home and/or the slab was not properly insulated. I have voiced my concerns and nothing has been resolved. I reported to the BBB again and told the builder that I would seek legal advice if the problem was not fixed soon. I purchased a home for comfort and I have not lived in home comfortable since moving in.

Since contacting the BBB and telling builder that I am uncomfortable, cold and will seek legal advice if needed, the builder stated that in their policy that they will not communicate or work with me. This is a violation of my right as a consumer! I have been forced to contact legal action. Buyers beware of M/I Homes. I am living in a home that has floors with a temperature of 32 degrees. There is a 12 degree difference from ceiling to flooring on first level. It is very cold inside my home with my heating system set on 74 degrees. I have increased the settings to 78 degrees but it does nothing to help the overall problem of heating home. The cold air entering home is overpowering the temperature in home.